Dell E198WFP User Manual 2

Dell™ E198WFP Flat Panel Monitor User's Guide

About Your Monitor

Front View
Back View
Side View
Bottom View
Monitor Specifications
LCD Monitor Quality & Pixel Policy
Caring for your Monitor

Using Your Adjustable Monitor Stand

Attaching the Stand
Organizing Your Cables
Using the Tilt
Removing the Stand

Setting Up Your Monitor

Connecting Your Monitor
Using the Front Panel
Using the OSD
Setting the Optimal Resolution
Using the Dell Soundbar (Optional)

Solving Problems

Troubleshooting Your Monitor
General Problems
Product Specific Problems
Troubleshooting Your Soundbar

Appendix

FCC Identification Information
Safety Information
Contacting Dell

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

Information in this document is subject to change without notice.
© 2007-2008 Dell Inc. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision , Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, and

Dell OpenManage are trademarks of Dell Inc; Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation; Adobe is a
trademark of Adobe Systems Incorporated, which may be registered in certain jurisdictions. ENERGY STAR is a registered trademark of the U.S.
Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has determined that this product meets the ENERGY STAR guidelines for
energy efficiency.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model E198WFP
January 2008 Rev. A03

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About Your Monitor

Dell™ E198WFP Flat Panel Monitor User's Guide

Front View
Back View
Side View
Bottom View
Monitor Specifications
LCD Monitor Quality & Pixel Policy
Caring for your Monitor

Front View

1. Input signal select button

2. OSD menu / Select button

3. Brightness and Contrast / Down button

4. Auto-adjust / Up button

5. Power On / Off button (with LED indicator)

Back View

1 VESA mounting holes (100mm) (Behind

attached base plate)
2 Barcode serial number label Refer to this label if you need to contact Dell for technical support.
3 Security lock slot Use a security lock with the slot to help secure your monitor.
4 Stand removal button Press to release the stand.
5 Regulatory rating label List the regulatory approvals.
6 Dell Soundbar mounting brackets Attach the optional Dell Soundbar.
7 Cable management hole Help organize cables by placing them in the hole.

Use to mount the monitor.

Bottom View

1 Power connector Insert the power cable.
2 Stand anti-theft feature Mount a 3*8 screw to make the stand undetachable.
3 DVI connector Connect your computer DVI cable.
4 VGA connector Connect your computer VGA cable.

Side View

Left side Right side

Monitor Specifications

Power Management Modes

If you have VESA's DPM™ compliance display card or software installed in your PC, the monitor automatically reduces its power consumption when not in use. This is referred
to as Power Save Mode. The monitor automatically resumes functioning when the system detects input from the keyboard, mouse or other input devices.The following table
shows the power consumption and signaling of this automatic power saving feature:

VESA Modes Horizontal Sync Vertical Sync Video Power Indicator Power Consumption

Normal operation Active Active Active Green 38 W (typical)
Active-off mode Inactive Inactive Blanked Ambers Less than 2 W
Switch off - - - Off Less than 1 W

NOTE: The OSD only functions in the normal operation mode. One of the following messages appears when the Menu or Plus buttons are pressed when in Active-off
mode.

1 : Auto Detect (Analog Input)

In Power Save Mode

Press computer power button

or any key on keyboard or move mouse

2: Analog Input

In Power Save Mode

Press computer power button

or any key on keyboard or move mouse

Activate the computer and the monitor to gain access to the OSD

This monitor is ENERGY STAR®-compliant as well as TCO '99/'03 power management compatible.

* Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor.

or

or

1 : Auto Detect (Digital Input)

Press computer power button

or any key on keyboard or move mouse

Press computer power button

or any key on keyboard or move mouse

Pin Assignments

In Power Save Mode

3: Digital Input

In Power Save Mode

.

15-pin D-Sub connector

Pin Number Monitor Side of the 15-pin Side Signal Cable

1 Video-Red
2 Video-Green
3 Video-Blue
4 GND
5 Self-test
6 GND-R
7 GND-G
8 GND-B
9 DDC +5V
10 GND-sync
11 GND
12 DDC data
13 H-sync
14 V-sync
15 DDC clock

24-pin Digital-only DVI Connector

Note: Pin 1 is at the top right.

Pin Signal Assignment Pin Signal Assignment Pin Signal Assignment
1 T.M.D.S. Data 2- 9 T.M.D.S. Data 1- 17 T.M.D.S. Data 0­2 T.M.D.S. Data 2+ 10 T.M.D.S. Data 1+ 18 T.M.D.S. Data 0+
3 T.M.D.S. Data 2 Shield 11 T.M.D.S. Data 1 Shield 19 T.M.D.S. Data 0 Shield
4 No Pin 12 No Pin 20 No Pin
5 No Pin 13 No Pin 21 No Pin
6 DDC Clock 14 +5V Power 22 T.M.D.S. Clock Shield
7 DDC Data 15 Ground (for +5V) 23 T.M.D.S. Clock +
8 No Connect 16 Hot Plug Detect 24 T.M.D.S. Clock -

Plug and Play Capability

You can install the monitor in any Plug and Play-compatible system. The monitor automatically provides the computer with its Extended Display Identification Data (EDID)
using Display Data Channel (DDC) protocols so that the system can configure itself and optimize the monitor settings. Most monitor installations are automatic. You can select
different settings if required.

General

Model number E198WFP

Flat Panel

Screen type Active matrix - TFT LCD
Screen dimensions 19 inches wide(19-inch wide viewable image size)
Preset display area:

Horizontal 408mm / 16.1inches

Vertical 255mm / 10.0 inches

Pixel pitch 0.2835mm
Viewing angle 160° (vertical) typ, 160° (horizontal) typ
Luminance output 300 CD/m ²(typ)
Contrast ratio 1000 to 1 (typ)
Faceplate coating Antiglare with hard-coating 3H
Backlight CCFL (4) edgelight system
Response Time 5ms typical

Resolution

Horizontal scan range 30 kHz to 83 kHz (automatic)
Vertical scan range 56 Hz to 75 Hz (automatic)
Optimal preset resolution 1440 x 900 at 60 Hz
Highest preset resolution 1440 x 900 at 60 Hz

Video Supported Modes

Video display capabilities (DVI playback) 480i/480p/576i/576p/720p/1080i/1080p (Supports HDCP)

Preset Display Modes

The following table lists the preset modes for which Dell guarantees image size and centering:

Display Mode Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock

VESA, 720 x 400 31.5 70.0 28.3 -/+
VESA, 640 x 480 31.5 60.0 25.2 -/­VESA, 640 x 480 37.5 75.0 31.5 -/­VESA, 800 x 600 37.9 60.3 49.5 +/+
VESA, 800 x 600 46.9 75.0 49.5 +/+
VESA, 1024 x 768 48.4 60.0 65.0 -/­VESA, 1024 x 768 60.0 75.0 78.8 +/+
VESA, 1152 x 864 67.5 75.0 108 +/+
VESA, 1280 x 1024 64.0 60.0 135.0 +/+
VESA, 1280 x 1024 80.0 75.0 135.0 +/+
VESA, 1440 x 900 55.9 60.0 106.5 -/+

(MHz)

Sync Polarity

(Horizontal/Vertical)

Electrical

The following table lists the monitor electrical features:

Video input signals

Synchronization input signals
AC input voltage / frequency / current 100 to 240 VAC / 50 or 60 Hz +

Inrush current

Analog RGB, 0.7 Volts +/-5%, positive polarity at 75 ohm input impedance
Digital DVI-D TMDS, 600mV for each differential line, positive polarity at 50 ohm input impedance

Separate horizontal and vertical synchronizations, polarity-free TTL level, SOG (Composite SYNC on
green)

3 Hz / 2.0A (Max.)

120V:30A (Max.)
240V:60A (Max.)

Physical Characteristics

The following table lists the monitor physical characteristics:

Connector type 15-pin D-subminiature, blue connector; DVI-D, white connector

Signal cable type

Dimensions (with stand)
Height 14.38 inches (364.85 mm)
Width 17.54 inches (445.09 mm)
Depth 5.67 inches (143.90 mm)
Dimensions: (without stand)
Height 11.46 inches (291.19 mm)
Width 17.54 inches (445.09 mm)
Depth 2.32 inches (59.00 mm)
Stand dimensions:
Height 11.40 inches (289.25 mm)
Width 11.52 inches (292.50 mm)
Depth 5.67 inches (143.90 mm)
Weight with packaging 14.26 lbs (6.47 kg)
Weight with stand assembly and

cables
Weight without stand assembly

(For wall mount or VESA mount
considerations - no cables)

Weight of stand assembly 2.14 lbs (0.97 kg)

Digital: Detachable, DVI-D, Solid pins, shipped detached from the monitor
Analog: Detachable, D-Sub, 15pins, shipped attached to the monitor

10.58 lbs (4.8 kg)

8.16 lbs (3.7 kg)

Environmental

The following table lists the environmental condition for monitor:

Temperature
Operating 5° to 35°C (41° to 95°F)

Nonoperating
Humidity

Operating 10% to 80% (noncondensing)
Nonoperating
Altitude

Operating 3,657.6m (12,000 ft) max
Nonoperating 12,192 m (40,000 ft) max

Thermal dissipation

Storage: -20° to 60°C (-4° to 140°F)
Shipping: -20° to 60°C(-4° to 140°F)

Storage: 5% to 90% (noncondensing)
Shipping: 5% to 90%(noncondensing)

256.08 BTU/hour (maximum)

119.5 BTU/hour (typical)

LCD Monitor Quality & Pixel Policy

During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state. The visible result is a fixed pixel that
appears as an extremely tiny dark or bright discolored spot.

In almost every case, these fixed pixels are hard to see and do not detract from display quality or usability. A display with 1 to 5 fixed pixels is considered normal and within
competitive standards. For more information, see Dell Support site at: support.dell.com.

Caring for your Monitor

CAUTION: Read and follow the safety instructions before cleaning the monitor.

CAUTION: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet.

To clean your antistatic screen, slightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for the antistatic
coating. Do not use benzene, thinner, ammonia, abrasive cleaners, or compressed air.
Use a slightly dampened, warm cloth to clean the plastics. Avoid using detergent of any kind as some detergents leave a milky film on the plastics.
If you notice a white powder when you unpack your monitor, wipe it off with a cloth. This white powder occurs during the shipping of the monitor.
Handle your monitor with care as darker-colored monitor may scratch and show white scuff marks more than lighter-colored monitor.
To help maintain the best image quality on your monitor, use a dynamically changing screen saver and power off your monitor when not in use.

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Using Your Adjustable Monitor Stand

Dell™ E198WFP Flat Panel Monitor User's Guide

Attaching the Stand
Organizing Your Cables
Using the Tilt
Removing the Stand

Attaching the Stand

NOTE: The stand is detached when the monitor is shipped from the factory.

1. Place the stand on a flat surface.

2. Fit the groove on the back of the monitor onto the two tabs on the stand.

3. Lower the monitor so that the monitor mounting area snaps on/locks to the stand.

Organizing Your Cables

After attaching all necessary cables to your monitor and computer, (See Connecting Your Monitor for cable attachment,) use
the cable hole to neatly organize all cables as shown above.

Using the Tilt

You can tilt the monitor to best fit your viewing needs.

Removing the Stand

After placing the monitor panel on soft cloth or cushion, complete the following steps to remove the stand.

1. Place the monitor on a table.

2. Lift the stand away from the monitor while pressing the stand release button.

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Setting Up Your Monitor

Dell™ E198WFP Flat Panel Monitor User's Guide

Connecting Your Monitor
Using the Front Panel
Using the OSD Menu
Setting the Optimal Resolution
Using the Dell Soundbar (Optional)

Connecting Your Monitor

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions.

or

1. Turn off your computer and disconnect the power cable.

2. Connect either the white DVI or the blue VGA cable to the connectors on the computer and the monitor.

3. Connect the power cable.

Turn on your monitor and computer. If you do not see an image, push the input select button and ensure the correct input source is selected. If you still do not see an

4.

image, see Troubleshooting your monitor

.

Using the Front Panel

Use the buttons on the front of the monitor to adjust the image settings.

The following table describes the front panel buttons:

Use the Input Select button to choose between two different video signals that may be connected to your monitor.

Input select

NOTE: The floating 'Dell Self-test Feature Check' dialog appears on a black background if the monitor cannot

sense a video signal. Depending upon the selected input, one of the dialogs shown below will scroll continually.

or

or

The Menu button is used to open and exit the on-screen display (OSD), and exit from menus and sub-menus. See Using

the OSD Menu.

OSD menu / select

Use these buttons to adjust (decrease/increase ranges) items in the OSD menu.

Down (-) and Up (+)

Use the power button to turn the monitor on and off.
The Blue light indicates the monitor is on and fully functional. An amber light indicates power save mode.

Power Button and Indicator

Using the OSD Menu

NOTE: If you change the settings and then either proceed to another menu, or exit the OSD menu, the monitor automatically saves those changes. The changes are also

saved if you change the settings and then wait for the OSD menu to disappear.

1. Push the Menu button to open the OSD menu and display the main menu.

Main Menu for Analog (VGA) Input Main Menu for Digital (DVI) Input

or

or

NOTE: Positioning and Image Settings are only available when you are using the analog (VGA) connector.

2. Push the - and + buttons to move between the setting options. As you move from one icon to another, the option name is highlighted. See the table below for a complete list
of all the options available for the monitor.

3. Push the MENU button once to activate the highlighted option.

4. Push - and + button to select the desired parameter.

5. Push MENU to enter the slide bar and then use the - and + buttons, according to the indicators on the menu, to make your changes.

6. Push the MENU button once to return to the main menu to select another option or push the MENU button two or three times to exit from the OSD menu.

Icon Menu and

Submenus
Exit Select to exit the Main menu.

Brightness/
Contrast

Description

Brightness adjusts the luminance of the backlight.
Adjust Brightness first, then adjust Contrast only if further adjustment is necessary.
Push the + button to increase luminance and push the - button to decrease luminance (min 0 ~ max 100).

Contrast adjusts the degree of difference between darkness and lightness on the monitor screen.

Use the - and + buttons to make adjustments. (Minimum: 0 ~ Maximum: 100)

Push the + button to increase the contrast and push the - button to decrease the contrast (min 0 ~ max 100).

Positioning:
Horizontal
Vertical

Positioning moves the viewing area around on the monitor screen.
When making changes to either the Horizontal or Vertical settings, no changes occur to the size of the viewing area. The image

shifts in response to your selection.
Minimum is 0 (-) and maximum is 100 (+).

NOTE: When using DVI source, the Positioning option is not available.

Auto Adjust Even though your computer recognizes your monitor on startup, the Auto Adjustment function optimizes the display settings for use

with your particular setup.
Select to activate automatic setup and adjustment. The following dialog appears on a black screen as the monitor self-adjusts to the

current input:

Auto Adjust In Progress

Auto Adjustment allows the monitor to self-adjust to the incoming video signal. After using Auto Adjustment, you can further tune your
monitor by using the Pixel Clock (Coarse) and Phase (Fine) controls under Image Settings.

In most cases, Auto Adjust produces the best image for your configuration.
NOTE: When using DVI, Auto Adjust is not available.

Image
settings

The Phase and Pixel Clock adjustments allow you to more closely adjust your monitor to your preference. Select Image Settings in the
main OSD menu to access these settings.

Pixel Clock

(Coarse)

Phase (Fine)

If satisfactory results are not obtained using the Phase adjustment, use Pixel Clock (Coarse) and then use Phase (fine), again.

NOTE: This function may change the width of the display image. Use the Horizontal function of the Position menu to center the

display image on the screen.

NOTE: When using DVI source, the Image Settings option is not available.

Color
Settings

Blue Preset

Color Settings adjust the color temperature.
Color Settings has the following options:
Color Management : You can choose to enable or disable this option.
Color Settings Mode : You can choose between a Graphics and a Video mode. If your computer is connected to your monitor, choose

Graphics. If a DVD, STB, or VCR is connected to your monitor, choose Video.
Color Presets: You can choose different color presets for different viewing modes.
You can choose either Graphics or Video under Color Settings Mode.

Red Preset
Normal

Preset
User Preset

As soon as choose Graphics,you can choose Normal Preset,Multimedia Preset,Gaming Preset, Red Preset,Blue Preset or User
Preset;
Select Gaming Preset for playing games in your computer.

Select Multimedia Preset to view media applications such as photo,clip.......

Select Red Preset for a warm color.
Select Blue Preset for a cool color.

You can adjust the monitor color using User Preset, R, G, B.Normal Preset mean color temperature 6500K.

There are three video modes:Theater Preset ,Sports Preset, Nature Preset;
Select Theater Preset for playing a movie.
Select Sports Preset for viewing sports.
Select Nature Preset for general viewing.
For general picture or web or watch TV, choose Nature Preset. User can adjust the Hue(Tint)/Saturation based on the
preference.

Select Blue Preset for a bluish tint. This color setting is used for text based applications (spreadsheets, programming, text
editors, etc.).
Select Red Preset for a reddish tint.This color setting is used for color-intensive applications (photograph image editing,
multimedia, movies, etc.).
Select Normal Preset for default color settings. This setting is also the “sRGB” standard default color space.
User Preset: Use the plus and minus buttons to increase or decrease each of the three colors (R, G, B) independently, in single
digit increments, from 0 to 100.

Advanced
Settings

Input Color
Format

OSD
Settings

Horizontal
Position

Vertical
Position

OSD Hold

Choose the RGB option if monitor is connected to a PC or a DVD using a VGA or a DVI cable. Choose the YPbPr+ option if monitor is
connected to a DVD by a YPbPr cable.

Adjust the settings for the OSD, including the location, the amount of time the menu remains on the screen, and the rotation of the
OSD.

Position of the OSD:

To adjust the horizontal position of the OSD, use the - and + buttons, and move OSD to the left and right.
To adjust the vertical position of the OSD, use the - and + buttons, and move OSD down and up.

OSD Hold Time:
The OSD stays active for as long as it is in use. Adjusting the hold time, sets the length of time the OSD remains active after the last
time you pressed a button. Use the - and + buttons to adjust the slider in 5 second increments, from 5 to 60 seconds.

Time

OSD Lock

Language Select to have the OSD display in one of five languages (English, French, Spanish, German, or Japanese).

OSD Lock:
Controls user access to adjustments. When Yes (+) is selected, no user adjustments are allowed. All buttons except the Menu button
are locked.

NOTE: When the OSD is locked, pressing the menu button takes the user directly to the OSD settings menu, with OSD Lock

selected. Select No (-) to unlock and allow user access to all applicable settings.

NOTE: You can also lock or unlock the OSD by pushing and holding the Menu button for 15 seconds.

Factory
Reset

NOTE: The change only affects the OSD. It has no effect on any software running on the computer.

Resets the OSD menu options to the factory preset values.

Exit — Select to exit out of Reset to Factory Settings menu without resetting any OSD options.
Position settings only — Change the settings for Image Position back to original factory settings.
Color settings only — Change the Red, Green, and Blue settings back to their original factory settings and set the default setting

for Normal Preset.
All settings — Change all the user-adjustable settings including color, position, brightness, contrast, and OSD hold time to the

factory defaults. The language of the OSD does not change.

IR (Image Retention) — The feature helps reduce minor cases of image retention.
DDC/CI (Display Data Channel/Command Interface) — allows you to adjust the monitor parameters (brightness, color, balance,

etc.) via software applications on your PC.
Select Disable to disable this feature.

For best user experience and optimum performance of your monitor, keep this feature enabled.

NOTE:If you select 'disable' for DDC/CI,a warning message as shown in the picture above appears on the screen.Then you can

select Yes or No according to need.

OSD Warning Messages

One of the following warning messages may appear on the screen indicating that the monitor is out of synchronization.

1 : Auto Detect (Analog Input)

Cannot Display This Video Mode

Optimum Resolution 1440 x900 60Hz

or

1 : Auto Detect (Digital Input)

Cannot Display This Video Mode

Optimum Resolution 1440 x900 60Hz

Cannot Display This Video Mode

Optimum Resolution 1440 x900 60Hz

This means that the monitor cannot synchronize with the signal that it is receiving from the computer. Either the signal is too high or too low for the monitor to use. See

Specifications

for the Horizontal and Vertical frequency ranges addressable by this monitor. Recommended mode is 1440 X 900 @ 60Hz.

NOTE: The floating Dell Self-test Feature Check dialog appears on-screen if the monitor cannot sense a video signal.

2: Analog Input

or

or

Cannot Display This Video Mode

Optimum Resolution 1440 x900 60Hz

3:Digital Input

or

Occasionally, no warning message appears, but the screen is blank. This could also indicate that the monitor is not synchronizing with the computer.
See Solving Problems

for more information.

Setting the Optimal Resolution

1. Right-click on the desktop and select Properties.

2. Select the Settings tab.

3. Set the screen resolution to 1440 x 900.

4. Click OK.

If you do not see 1440 x 900 as an option, you may need to update your graphics driver. Depending on your computer, complete one of the following procedures.

If you have a Dell desktop or portable computer:

Go to support.dell.com, enter your service tag, and download the latest driver for your graphics card.

If you are using a non-Dell computer (portable or desktop):

Go to the support site for your computer and download the latest graphic drivers.
Go to your graphics card website and download the latest graphic drivers.

Using the Dell Soundbar (Optional)

The Dell Soundbar is a stereo two channel system adaptable to mount on Dell Flat Panel Displays. The Soundbar has a rotary volume and on/off control to adjust the overall system
level, a blue LED for power indication, and two audio headset jacks.

1. Power/volume control

2. Power indicator

3. Headphone connectors

Soundbar Attachment to the Monitor

1. Working from the rear of the monitor, attach the Soundbar aligning the two slots with the two tabs along the bottom rear of the monitor.

2. Slide the Soundbar to the left until it snaps into place.

3. Connect the soundbar with the power brick.

4. Plug the power cables of the power brick into a nearby outlet.

5. Insert the lime-green mini stereo plug from the rear of the Soundbar into the computer's audio output jack.

NOTICE: The graphic is for illustration only. Product appearance may vary.

NOTE: The base removal is not necessary to install the soundbar. Shown with base detached for illustration purposes only.

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Solving Problems

Dell™ E198WFP Flat Panel Monitor User's Guide

Troubleshooting Your Monitor
General Problems
Product Specific Problems
Troubleshooting Your Soundbar

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions.

Troubleshooting Your Monitor

Self-Test Feature Check (STFC)

Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and
computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:

1. Turn off both your computer and monitor.

2. Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove both Digital (white
connector) and the Analog(blue connector) cables from the back of computer.

3. Turn on the monitor.

The floating 'Dell Self-test Feature Check' dialog box should appear on-screen on a black background if the
monitor cannot sense a video signal and is working correctly. While in self-test mode, the power LED remains
green. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll through
the screen.

or

or

4. This box also appears during normal system operation if the video cable becomes disconnected or damaged.

5. Turn off your monitor and reconnect the video cable, then turn on both your computer and the monitor.

If your monitor screen remains blank after you use the previous procedure, check your video controller and computer system; your
monitor is functioning properly.

OSD Warning Messages

One of the following warning messages may appear on the screen indicating that the monitor is out of synchronization.

1 : Auto Detect (Analog Input)

Cannot Display This Video Mode

Optimum Resolution 1440 x900 60Hz

Cannot Display This Video Mode

Optimum Resolution 1440 x900 60Hz

This means that the monitor cannot synchronize with the signal that it is receiving from the computer. Either the signal is too high or
too low for the monitor to use. See Monitor Specifications
monitor. Recommended mode is 1440 X 900 @ 60Hz.

Occasionally, no warning message appears, but the screen is blank. This could also indicate that the monitor is not synchronizing with
the computer or that the monitor is in a power save mode.

2: Analog Input

for the Horizontal and Vertical frequency ranges addressable by this

or

or

1 : Auto Detect (Digital Input)

Cannot Display This Video Mode

Optimum Resolution 1440 x990 60Hz

3:Digital Input

Cannot Display This Video Mode

Optimum Resolution 1440 x900 60Hz

General Problems

The following table contains general information about common monitor problems you might encounter.

COMMON

SYMPTOMS

No Video/Power
LED off

PROBLEM DESCRIPTION POSSIBLE SOLUTIONS

No picture, monitor is dead Check connection integrity at the both ends of the video cable, verify that the

monitor and computer are plugged into a working electrical outlet, and that
you have pressed the power button.

No Video/Power
LED on

Poor Focus Picture is fuzzy, blurry, or

Shaky/Jittery
Video

Missing Pixels LCD screen has spots

Brightness
Problems

No picture or no brightness

ghosting

Wavy picture or fine
movement

Picture too dim or too bright

Press the input select button in the front of the monitor and ensure the
correct input source is selected.
Increase brightness & contrast controls.
Perform monitor self-test feature check.
Check for bent or broken pins on the end of the video cable.
Reboot your computer and monitor.

Push Auto Adjust button.
Adjust Phase and Clock controls via OSD.
Eliminate video extension cables.
Perform monitor reset.
Lower video resolution or increase font size.

Push Auto Adjust button.
Adjust Phase and Clock controls via OSD.
Perform monitor reset.
Check environmental factors.
Relocate and test in another room.

Cycle power on-off
These are pixels that are permanently off and this is a natural defect
that occurs in LCD technology.

Perform monitor reset.
Push Auto Adjust button.
Adjust brightness & contrast controls.

Geometric
Distortion

Screen not centered correctly Perform monitor reset on "Position Settings Only".

Push Auto Adjust button.
Adjust the centering controls.
Ensure monitor is in proper video mode.

Horizontal/Vertical
Lines

Sync Problems Screen is scrambled or

LCD Scratched Screen has scratches or

Safety Related
Issues

Intermittent
Problems

Screen has one or more lines

appears torn

smudges

Visible signs of smoke or
sparks

Monitor malfunctions on and
off

Perform monitor reset.
Push Auto Adjust button.
Adjust Phase and Clock controls via OSD.
Perform monitor self-test feature check and determine if these lines are
also in self-test mode.
Check for bent or broken pins.

Perform monitor reset.
Push Auto Adjust button.
Adjust Phase and Clock controls via OSD.
Perform monitor self-test feature check to determine if scrambled screen
appears in self-test mode.
Check for bent or broken pins.
Boot up in the "safe mode".

Turn monitor off and clean the screen.
For cleaning instruction, see Caring for your Monitor.

Do not perform any troubleshooting steps.
Monitor needs to be replaced.

Ensure monitor is in proper video mode.
Ensure video cable connection to computer and to the flat panel is
secure.
Perform monitor reset.
Perform monitor self-test feature check to determine if the intermittent
problem occurs in self-test mode.

Image
Retention (from a
static image)

Faint Shadow from the static
image displayed appears on
the screen

Use the Power Management feature to turn off the monitor at all times
when not in use. Alternatively, use a dynamically changing screensaver
left on the monitor for a long period of time.

Product Specific Problems

SPECIFIC SYMPTOMS WHAT YOU EXPERIENCE POSSIBLE SOLUTIONS

Screen image is too small Image is centered on screen, but

Cannot adjust the monitor with the
buttons on the front panel

does not fill entire viewing area.
OSD does not appear on the screen.

Perform monitor reset on "All Settings."

Turn off the monitor, unplug the power cord and
then plug back and turn on the monitor.

Troubleshooting Your Soundbar

COMMON

SYMPTOMS

No Sound No power to Soundbar -

the power indicator is off.

WHAT YOU

EXPERIENCE

POSSIBLE SOLUTIONS

Turn the Power/Volume knob on the Soundbar clockwise to the middle position;
check if the power indicator (green LED) on the front of the Soundbar is
illuminated.
Confirm that the power cable from the Soundbar is plugged into the adapter.
Confirm that the monitor has power.
If the monitor has no power, see Troubleshooting your monitor for monitor
common problem.

No Sound Soundbar has power -

power indicator is on.

Plug the audio line-in cable into the computer's audio out jack.

Set all Windows volume controls to their maximum.
Play some audio content on the computer (i.e. audio CD, or MP3).
Turn the Power/Volume knob on the Soundbar clockwise to a higher volume
setting.
Clean and reseat the audio line-in plug.
Test the Soundbar using another audio source (i.e. portable CD player).

Distorted
Sound

Distorted
Sound

Unbalanced
Sound

Computer's sound card is
used as the audio source.

Other audio source is
used.

Sound from only one side
of Soundbar

Output

Low Volume Volume is too low.

Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the
sound card.
Set all Windows volume controls to their midpoints.
Decrease the volume of the audio application.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower
volume setting.
Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (i.e. portable CD player).

Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the
audio source.
Decrease the volume of the audio source.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower
volume setting.
Clean and reseat the audio line-in plug.

Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the
sound card or audio source.
Set all Windows audio balance controls (L-R) to their midpoints.
Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (i.e. portable CD player).

Clear any obstructions between the Soundbar and the user.
Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume
setting.
Set all Windows volume controls to their maximum.
Increase the volume of the audio application.
Test the Soundbar using another audio source (i.e. portable CD player).

Back to Contents Page

Back to Contents Page

location:

Appendix

Dell™ E198WFP Flat Panel Monitor User's Guide

FCC Notice (U.S. Only)
CAUTION: Safety Instruction
Contacting Dell

FCC Notice (U.S. Only)

FCC Class B
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause interference

with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1 This device may not cause harmful interference.
2 This device must accept any interference received, including interference that may cause undesired operation.

NOTICE: The FCC regulations provide that changes or modifications not expressly approved by Dell Inc. could void your authority to operate this equipment.

These limits are designed to provide reasonable protection against harmful interference in a residential installation. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference with radio or television reception, which can be determined by turning the equipment off and on, you are
encouraged to try to correct the interference by one or more of the following measures:

Reorient the receiving antenna.

Relocate the system with respect to the receiver.
Move the system away from the receiver.

Plug the system into a different outlet so that the system and the receiver are on different branch circuits.

If necessary, consult a representative of Dell Inc. or an experienced radio/television technician for additional suggestions.

The following information is provided on the device or devices covered in this document in compliance with the FCC regulations:

Product name:E198WFP
Model number:E198WFPf
Company name:

Dell Inc.
Worldwide Regulatory Compliance & Environmental Affairs
One Dell Way
Round Rock,TX 78682 USA 512-338-4400

CAUTION: Safety Instruction

CAUTION: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or
mechanical hazards.

Read and follow these instructions when connecting and using your computer monitor:

To help avoid damaging your computer, be sure that the voltage selection switch on the power supply for the computer is set to match the alternating current (AC) power available at your

115 volts (V)/60 hertz (Hz) in most of North and South America and some Far Eastern countries such as Japan, South Korea (also 220 volts (V)/60 hertz (Hz)), and Taiwan.

230 volts (V)/50 hertz (Hz) in most of Europe, the Middle East, and the Far East.

Always be sure that your monitor is electrically rated to operate with the AC power available in your location.

NOTE: This monitor does not need or have a voltage selection switch for setting the AC voltage input. It will automatically accept any AC input voltage according to the
ranges defined in the “Electrical Specifications" section.

Do not store or use the LCD monitor in locations that are exposed to heat, direct sunlight, or extreme cold.
Avoid moving the LCD monitor between locations with large temperature differences.
Do not subject the LCD monitor to severe vibration or high impact conditions. For example, do not place the LCD monitor inside a car trunk.
Do not store or use the LCD monitor in locations exposed to high humidity or dusty environment.
Do not allow water or other liquids to spill on or into the LCD monitor.
Keep flat panel monitor in room temperature conditions. Excessive cold or hot conditions can have an adverse effect on the liquid crystal of the display.
Never insert anything metallic into the monitor openings. Doing so may create the danger of electric shock.
To avoid electric shock, never touch the inside of the monitor. Only a qualified technician should open the monitor case.
Never use your monitor if the power cable has been damaged. Do not allow anything to rest on the power cable. Keep the power cable away from where people could trip over it.
Be sure to grasp the plug, not the cable, when disconnecting the monitor from an electric socket.
Openings in the monitor cabinet are provided for ventilation. To prevent overheating, these openings should not be blocked or covered. Avoid using the monitor on a bed, sofa, rug, or other
soft surface, as doing so may block the ventilation openings in the bottom of the cabinet. If you place the monitor in a bookcase or an enclosed space, be sure to provide adequate ventilation
and air flow.
Place your monitor in a location with low humidity and minimum dust. Avoid places similar to a damp basement or dusty hallway.
Do not expose the monitor to rain or use it near water (in kitchens, next to swimming pools, etc.). If the monitor accidentally gets wet, unplug it and contact an authorized dealer
immediately. You can clean the monitor with a damp cloth when necessary, being sure to unplug the monitor first.
Place the monitor on a solid surface and treat it carefully. The screen is made of glass and can be damaged if dropped or hit sharply.
Locate your monitor near an easily accessible electric outlet.
If your monitor does not operate normally - in particular, if there are any unusual sounds or smells coming from it - unplug it immediately and contact an authorized dealer or service center.
Do not attempt to remove the back cover, as you will be exposed to an electrical shock hazard. The back cover should only be removed by qualified service personnel.
High temperatures can cause problems. Don't use your monitor in direct sunlight, and keep it away from heaters, stoves, fireplaces, and other sources of heat.
Unplug the monitor when it is going to be left unused for an extended period of time.
Unplug your monitor from the electric outlet before any service is performed.
Hg Lamp(s) inside this product contains mercury and must be recycled or disposed of according to local, state or federal laws. For more information, Go Or contact the electronic industries
alliance: http://www.eiae.org/

for more information.

Contacting Dell

You can contact Dell through the Internet and by phone:

For support through the web, go to support.dell.com.
For worldwide support through the web, use the Choose A Country/Region menu near the bottom of the page, or see the web addresses listed in the following table.
For support by e-mial,see the e-mail addresses listed in the following table.

NOTE: Toll-free numbers are for use within the country for which they are listed.

NOTE: In certain countries, support specific to Dell XPS™ computers is available at a separate telephone number listed for participating countries. If you do not see a telephone

number listed that is specific for XPS computers, you may contact Dell through the support number listed and your call will be routed appropriately.

For support by phone, use the phone numbers and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international
operator.

NOTE:The contact information provided was deemed correct at the time that this document went to print and issubject to change

Country (City)
International Access Code

Country Code
City Code

Anguilla

Service Type

Online Support

Local Numbers, and

Web and E-Mail Address

support.dell.com/ai

Area Codes,

Toll-Free Numbers

E-mail Address [e-mail]

Antigua and Barbuda Online Support www.dell.com.ag

Aomen
Country Code: 853

Argentina (Buenos Aires)

International Access Code: 00
Country Code: 54
City Code: 11

Aruba Online Support www.dell.com.aw

Australia (Sydney)

International Access Code: 0011
Country Code: 61
City Code: 2

Austria (Vienna)

International Access Code: 900
Country Code: 43
City Code: 1

Bahamas Online Support www.dell.com/bs

Technical Support, Customer Service, Sales toll-free: 800-335-0031

[e-mail]
Technical Support, Customer Service, Sales 1-800-805-5924
Technical Support toll-free: 0800-105
Customer Service (Xiamen, China) 34 160 910
Transaction Sales (Xiamen, China) 29 693 115
Online Support www.dell.com.ar
E-mail for Desktops and Portables [e-mail]
E-mail for Servers and EMC® Storage Products [e-mail]
Customer Service toll-free: 0-800-666-0789

toll-free: 0-800-222-0154
Technical Support

or toll-free:
Sales toll-free: 0-800-666-0789

[e-mail]
Technical Support toll-free: 800-1727
Customer Service, Sales toll-free: 800-1729
Online Support support.ap.dell.com

support.ap.dell.com/contactus

Technical Support

Technical Support for XPS computers only toll-free: 1300 790 877
Home and Home Office toll-free: 1300-655-533
Medium and Large Business toll-free: 1800-633-559
Small Business, Education, Local Government toll-free: 1800-060-889

Customer Service toll-free: 1300-662-196
Home and Home Office toll-free:1800-812-393(option 3)
Medium and Large Business,Education,Local Government toll-free:1300-303-270(option 3)
24-Hour Automated Order Status Service toll-free:1300-662-196

NOTE:The phone numbers in this section should be called from within Austin only.
Online Support support.euro.dell.com

[e-mail]
Technical Support for XPS computers only 0820 240 530 81
Large Business Support 0820 240 530 55
Technical Support at Home 0820 240 530 92
Home/Small Business Sales 0820 240 530 00
Home/Small Business Fax [phone]
Home/Small Business Customer Service 0820 240 530 14
Home/Small Business Support 0820 240 530 17
Preferred Accounts/Corporate Customer Service 0820 240 530 16
Preferred Accounts/Corporate Support 0820 240 530 17
Switchboard 0820 240 530 00

[e-mail]
Technical Support toll-free: 1-866-874-3038
Customer Service, Sales toll-free: 1-866-296-9683

0-800-444-0724

Barbados Online Support www.dell.com/bb

Small Business toll-free: 1-800-906-3355

Technical Support 1-800-534-3349
Customer Service, Sales 1-800-534-3142

Belgium (Brussels)

International Access Code: 00
Country Code: 32
City Code: 2

Belize Online Support www.dell.com/bm

Bermuda Online Support www.dell.com/bm

Online Support support.euro.dell.com
Technical Support for XPS computers only 02 481 92 96
General Support 02 481 92 88
General Support Fax [phone]
Customer Service 02 713 15 65
Corporate Sales 02 481 91 00
Fax [phone]
Switchboard 02 481 91 00

[e-mail]

Technical Support,Customer Service,Sales

Technical Support 1-877-890-0748

[e-mail]

811-866-686-9880

or [phone]

[e-mail]

Customer Service, Sales

Bolivia Online Support www.dell.com/bo

Technical Support, Customer Service, Sales

Brazil

International Access Code: 00
Country Code: 55
City Code: 51

British Virgin Islands Online Support www.dell.com/bm

Brunei

Country Code: 673

Canada (North York, Ontario)

International Access Code: 011

Online Support

Technical Support 0800 90 3355
Technical Support Fax [phone]
Customer Service Fax [phone]
Sales 0800 970 3390

Technical Support, Customer Service, Sales

Technical Support (Penang, Malaysia) 604 633 4966
Customer Service (Penang, Malaysia) 604 633 3101
or toll-free: 801 1012
24-Hour Automated Order Status Service or toll-free: 801 1044
Transaction Sales (Penang, Malaysia) 604 633 3101
or toll-free: 801 1012
Online Order Status www.dell.ca/ostatus
Online Support support.ca.dell.com
AutoTech (automated Hardware and Warranty Support) toll-free: 1-800-247-9362
Customer Service
Home/Home Office toll-free: 1-800-847-4096

1-877-890-0751

[e-mail]

toll-free: 800-10-0238

or EEUU [phone]

www.dell.com/br

[e-mail]

[e-mail]

toll-free: 1-866-278-6820

or [phone]

Medium/Large Business, Government, Education toll-free: 1-800-387-5757
Hardware Warranty Phone Support
XPS Computers Only toll-free: 1-866-398-8977
Computers for Home/Home Office toll-free: 1-800-847-4096
Computers for Small/Medium/Large Business, Government toll-free: 1-800-387-5757
Printers, Projectors, Televisions, Handheld, Digital Jukebox, and Wireless 1-877-335-5767

Sales

Home and Home Office Sales toll-free: 1-800-999-3355
Small Business toll-free: 1-800-387-5752
Medium/Large Business, Government toll-free: 1-800-387-5755
Spare Parts and Extended Service 1 866 440 3355

Cayman Islands

Chile (Santiago)

Country Code: 56
City Code: 2

China (Xiamen)

Country Code: 86
City Code: 592

Colombia Online Support www.dell.com/co

Online Support
[e-mail]

Technical Support 1-877-261-0242
Customer Service, Sales 1-877-262-5415
Online Support www.dell.com/cl

Sales and Customer Support

Online Support support.dell.com.cn
Technical Support E-mail support.dell.com.cn/email
Customer Service E-mail [e-mail]
Technical Support Fax [phone]
Technical Support – XPS computers only toll-free: 800 858 0540
Technical Support – Dell™ Dimension™ and Dell Inspiron™ toll-free: 800 858 2969
Technical Support – Dell OptiPlex™, Dell Latitude™, and Dell Precision™ toll-free: 800 858 0950
Technical Support – Dell PowerEdge™ and Dell PowerVault™ toll-free: 800 858 0960
Technical Support – Projectors, PDAs, Switches, Routers, etc. toll-free: 800 858 2920
Technical Support – Printers toll-free: 800 858 2311
Customer Service toll-free: 800 858 2060
Customer Service Fax [phone]
Home and Small Business toll-free: 800 858 2222
Preferred Accounts Division toll-free: 800 858 2557
Large Corporate Accounts GCP toll-free: 800 858 2055
Large Corporate Accounts Key Accounts toll-free: 800 858 2628
Large Corporate Accounts North toll-free: 800 858 2999
Large Corporate Accounts North Government and Education toll-free: 800 858 2955
Large Corporate Accounts East toll-free: 800 858 2020
Large Corporate Accounts East Government and Education toll-free: 800 858 2669
Large Corporate Accounts Queue Team toll-free: 800 858 2572
Large Corporate Accounts South toll-free: 800 858 2355
Large Corporate Accounts West toll-free: 800 858 2811
Large Corporate Accounts Spare Parts toll-free: 800 858 2621

www.dell.com/ky

[e-mail]

toll-free: 800-20-20-44(CTC)

or 123-00-20-37-62(ENTEL)

toll-free: 800-20-20-44(CTC)

or123-00-20-34-77(ENTEL)

[e-mail]

Technical Support, 01-800-915-5704
Customer Service, Sales 01-800-915-4755
Spare Parts,Software,Peripherals and Warranty Sales toll-free:01-800-915-6158
Ink and Toner Sales toll-free:01-800-915-5676

Costa Rica Online Support www.dell.com/cr

Technical Support 0800-012-0232
Customer Service, Sales 0800-012-0231

Czech Republic (Prague)

International Access Code: 00
Country Code: 420

Denmark (Copenhagen)

International Access Code: 00
Country Code: 45

Dominica Online Support www.dell.com/dm

Dominican Republic Online Support www.dell.com/do

Ecuador

Online Support support.euro.dell.com

Technical Support 22537 2727
Customer Service 22537 2707
Fax [phone]
Technical Fax [phone]
Switchboard 22537 2711
Online Support support.euro.dell.com
Technical Support for XPS computers only 7010 0074
Technical Support 7023 0182
Customer Service – Relational 7023 0184
Home/Small Business Customer Service 3287 5505
Switchboard – Relational 3287 1200
Switchboard Fax – Relational 3287 1201
Switchboard – Home/Small Business 3287 5000
Switchboard Fax – Home/Small Business 3287 5001

Technical Support toll-free: 1-866-278-6821
Customer Service, Sales or [phone]

Technical Support 1-800-156-1834
Customer Service, Sales 1-800-156-1588
Online Support www.dell.com/ec

(calling from Quito and Guayaquil)

Technical Support, Customer Service, Sales

Technical Support, Customer Service, Sales toll-free: 1800-999-119-877-655-3355

El Salvador Online Support www.dell.com/sv

Technical Support toll-free: 800-6100(ANTEL)
or 800-6170(Telefonica)
Customer Service, Sales toll-free: 800-6100(ANTEL)
or 800-6132(Telefonica)

Finland (Helsinki)

International Access Code: 990
Country Code: 358

Online Support support.euro.dell.com

Technical Support 0207 533 555
Customer Service 0207 533 538

[e-mail]

[e-mail]

[e-mail]

[e-mail]

[e-mail]

toll-free: 999-119-877-655-3355

or EEUU(512) 723-0020

[e-mail]

[e-mail]

City Code: 9

Switchboard 0207 533 533

France (Paris) (Montpellier)

International Access Code: 00
Country Code: 33
City Codes: (1) (4)

Germany (Frankfurt)

International Access Code: 00
Country Code: 49
City Code: 69

Greece

International Access Code: 00
Country Code: 30

Grenada Online Support www.dell.com/gd

Guatemala Online Support www.dell.com/gt

Guyana Online Support [e-mail]

Haiti Online Support www.dell.com/ht

Fax [phone]
Sales under 500 employees 0207 533 540
Sales over 500 employees 0207 533 533
Online Support support.euro.dell.com
Technical Support for XPS computers only 0825 387 129

Home and Small Business

Technical Support 0825 387 270
Customer Service 0825 823 833
Switchboard 0825 004 700
Switchboard (calls from outside of France) 04 99 75 40 00
Sales 0825 004 700
Fax [phone]
Fax (calls from outside of France) 04 99 75 40 01
Corporate
Technical Support 0825 004 719
Customer Service 0825 338 339
Switchboard 01 55 94 71 00
Sales 01 55 94 71 00
Fax [phone]
Online Support support.euro.dell.com

[e-mail]
Technical Support for XPS computers only 069 9792-7222
Technical Support 069 9792-7200
Technical Support at Home 069-9792-7230
Home/Small Business Customer Service 0180-5-224400
Global Segment Customer Service 069 9792-7320
Preferred Accounts Customer Service 069 9792-7320
Large Accounts Customer Service 069 9792-7320
Public Accounts Customer Service 069 9792-7320
Switchboard 069 9792-7000
Online Support support.euro.dell.com
Technical Support 00800-44 14 95 18
Gold Service Technical Support 2108129811
Switchboard 2108129810
Gold Service Switchboard 2108129811
Sales 2108129800
Fax [phone]

[e-mail]
Technical Support, Customer Service, Sales toll-free: 1-866-540-3355

[e-mail]
Technical Support, Customer Service, Sales 1-800-999-0136

Technical Support, Customer Service, Sales toll-free: 1-877-440-6511

[e-mail]
Technical Support, Customer Service, Sales toll-free: 183-866-686-9849

or [phone]

Honduras Online Support www.dell.com/ht

Hong Kong

International Access Code: 001
Country Code: 852

India

[e-mail]
Technical Support, Customer Service, Sales toll-free: 800-0123-866-686-9848
or EEUU [phone]
Online Support support.ap.dell.com

support.dell.com.cn/email
Technical Support – XPS computers only 00852-3416 6923
Technical Support – Dimension and Inspiron 00852-2969 3188
Technical Support – OptiPlex, Latitude, and Dell Precision 00852-2969 3191
Technical Support – Servers and Storage 00852-2969 3196
Technical Support – Projectors, PDAs, Switches, Routers, etc. 00852-3416 0906
Customer Service 00852-3416 0910
Large Corporate Accounts 00852-3416 0907
Global Customer Programs 00852-3416 0908
Medium Business Division 00852-3416 0912
Home and Small Business Division 00852-2969 3105

Online Support support.ap.dell.com

Portable and Desktop Support
Portable,Desktop, and Peripherals E-mail support.ap.dell.com/ap/en/emaildell
Portable Support E-mail [e-mail]
Phone Numbers 080-25068032 or 080-25068034

or your city STD code + 60003355

or toll-free: 1-800-425-9046

Server Support

E-mail [e-mail]
Phone Numbers 080-25068032 or 080-25068034

or your city STD code + 60003355

or toll-free:18004258045

Gold Support Only

E-mail [e-mail]
Phone Numbers 080-25068033

or your city STD code + 60003355

or toll-free:1-800-425-9045

XPS Support Only

E-mail [e-mail]
Phone Numbers 080-25068066

or toll-free:1-800-425-2066

Customer Service

Home and Small Business [e-mail]

toll-free: 1800-4254051
Large Corporate Accounts [e-mail]

toll-free: 1800-4252067

Sales

Large Corporate Accounts 1600 33 8044
Home and Small Business 1600 33 8046

Ireland (Cherrywood)

Online Support support.euro.dell.com

International Access Code: 00
Country Code: 353
City Code: 1

Italy (Milan)

International Access Code: 00
Country Code: 39
City Code: 02

Jamaica
(dial from within Jamaica only)

Japan (Kawasaki)

International Access Code: 001
Country Code: 81
City Code: 44

Technical Support

XPS computers only 1850200722
Business computers 1850 543 543
Home computers 1850 543 543
At Home Support 1850 200 889

Sales

Home 1850 333 200
Small Business 1850 664 656
Medium Business 1850 200 646
Large Business 1850 200 646
Sales E-mail [e-mail]
Customer Service
Home and Small Business 01 204 4014
Business (greater than 200 employees) 1850 200 982

General

Fax/Sales Fax [phone]
Switchboard 01 204 4444
U.K. Customer Service (dial within U.K. only) 0870 906 0010
Corporate Customer Service (dial within U.K. only) 0870 907 4499
U.K. Sales (dial within U.K. only) 0870 907 4000
Online Support support.euro.dell.com
Home and Small Business
Technical Support 02 577 826 90
Customer Service 02 696 821 14
Fax [phone]
Switchboard 02 696 821 12
Corporate
Technical Support 02 577 826 90
Customer Service 02 577 825 55
Fax [phone]
Switchboard 02 577 821
Online Support www.dell.com/jm
[e-mail]
Technical Support toll-free: 1-800-975-1646
Customer Service and Sales toll-free: 1-800-404-9205
Online Support support.jp.dell.com
Technical Support – XPS computers only toll-free: 0120-937-786
Technical Support outside of Japan – XPS computers only 044-520-1235
Technical Support – Dimension and Inspiron toll-free: 0120-198-226
Technical Support outside of Japan – Dimension and Inspiron 81-44-520-1435
Technical Support – Dell Precision, OptiPlex, and Latitude toll-free:0120-198-433
Technical Support outside of Japan – Dell Precision, OptiPlex, and Latitude 81-44-556-3894
Technical Support – Dell PowerApp, Dell PowerEdge, Dell PowerConnect, and Dell

PowerVault
Technical Support outside of Japan – PowerApp, PowerEdge, PowerConnect, and

PowerVault
Technical Support – Projectors, PDAs, Printers, Routers toll-free: 0120-981-690
Technical Support outside of Japan – Projectors, PDAs, Printers, Routers 81-44-556-3468

[e-mail]

toll-free: 0120-198-498

81-44-556-4162

Faxbox Service 044-556-3490

Korea (Seoul)

International Access Code: 001
Country Code: 82
City Code: 2

Latin America Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093

24-Hour Automated Order Status Service 044-556-3801
Customer Care 044-556-4240
Business Sales Division – up to 400 employees 044-556-3344
Preferred Accounts Division Sales – over 400 employees 044-556-3433
Public Sales – government agencies, educational institutions, and medical institutions 044-556-5963
Global Segment Japan 044-556-3469
Individual User 044-556-1657
Individual User Online Sales 044-556-2203
Individual User Real Site Sales 044-556-4649
Online Support support.ap.dell.com
Technical Support for XPS computers only toll-free:080-999-0283
Technical Support, toll-free:080-200-3800
Customer Service toll-free:080-999-0270
Technical Support – Dimension, PDA, Electronics, and Accessories toll-free: 080-200-3801
Sales toll-free: 080-200-3600
Fax [phone]
Switchboard 2194-6000

Customer Service (Austin, Texas, U.S.A.) 512 728-3619
Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883
Sales (Austin, Texas, U.S.A.) 512 728-4397

512 728-4600
SalesFax (Austin, Texas, U.S.A.)

or 512 728-3772

Luxembourg

International Access Code: 00
Country Code: 352

Malaysia (Penang)

International Access Code: 00
Country Code: 60
City Code: 4

Mexico

International Access Code: 00
Country Code: 52

Online Support support.euro.dell.com
Support 342 08 08 075
Home/Small Business Sales [phone]
Corporate Sales 26 25 77 81
Customer Service [phone]
Fax [phone]
Online Support support.ap.dell.com
Technical Support – XPS computers only toll-free: 1 800 885 784
Technical Support – Dell Precision, OptiPlex, and Latitude toll-free: 1 800 880 193
Technical Support – Dimension, Inspiron, and Electronics and Accessories toll-free: 1 800 881 306
Technical Support – PowerApp, PowerEdge, PowerConnect, and PowerVault toll-free: 1 800 881 386
Customer Service toll-free: 1 800 881 306 (option 4)
24-Hour Automated Order Status Service 1 800 88 4432
Transaction Sales toll-free: 1 800 888 202
Corporate Sales toll-free: 1 800 888 213
Online Support www.dell.com/mx
[e-mail]
Technical Support 001-866-563-4425
Sales 50-81-8800
or 001-800-888-3355

001-877-384-8979
Customer Service

or 001-877-269-3383

Spare Parts,Software, Peripherals and Warranty Sales 001-866-390-4629
Ink and Toner Sales toll free:001-866-851-1754

Main 50-81-8800

Montserrat Online Support support.dell.com.ag

Netherlands Antilles Online Support www.dell.com/an

Netherlands (Amsterdam)

International Access Code: 00
Country Code: 31
City Code: 20

New Zealand

International Access Code: 00
Country Code: 64

Nicaragua Online Support www.dell.com/ni

Norway (Lysaker)

International Access Code: 00
Country Code: 47

Panama Online Support www.dell.com/pa

or 01-800-888-3355
or 001-866-851-1754

[e-mail]
Technical Support, Customer Service, Sales toll-free: 1-866-278-6822

[e-mail]
Technical Support, Customer Service, Sales 001-866-379-1022
Online Support support.euro.dell.com
Technical Support for XPS computers only 020 674 45 94
Technical Support 020 674 45 00
Technical Support Fax [phone]
Home/Small Business Customer Service 020 674 42 00
Relational Customer Service 020 674 4325
Home/Small Business Sales 020 674 55 00
Relational Sales 020 674 50 00
Home/Small Business Sales Fax [phone]
Relational Sales Fax [phone]
Switchboard 020 674 50 00
Switchboard Fax [phone]
Online Support support.ap.dell.com

support.ap.dell.com/contactus
Technical Support toll-free:0800-441-567
Home and Home Office toll-free:0800-446-255
Business, Education, and Government toll-free:0800-444-617
PowerEdge and PowerVault toll-free:0800-443-563
Technical Support for XPS computer only Customer Service toll-free:0800-335-540
Home and Small Business toll-free:0800-289-3355(option 3)
Business,Education and Government toll-free:0800-941-128(option 3)
24-Hour Automated Order Status Service toll-free:0800-449-602
Sales toll-free:0800-441-567
Home and Home Office toll-free:0800-289-3355
Small Business toll-free:0800-941-121
Business,Education,and Government toll-free:0800-941-128

[e-mail]
Technical Support toll free: 001-800-220-1378
Customer Service, Sales toll free: 001-800-220-1377
Online Support support.euro.dell.com
Technical Support for XPS computers only 815 35 043
Technical Support 671 16882
Relational Customer Service 671 17575
Home/Small Business Customer Service 23162298
Switchboard 671 16800
Fax Switchboard 671 16865

[e-mail]
Technical Support toll free: 001-800-507-1385(C&W)

or 001-866-633-4907(Clarocom)

called from within Singapore or Malaysia only.

Paraguay
(Asuncion only)

Peru Online Support www.dell.com/pe

Poland (Warsaw)

International Access Code: 011
Country Code: 48
City Code: 22

Portugal

International Access Code: 00
Country Code: 351

Customer Service, Sales toll free: 001-800-507-1264(C&W)

or 001-866-422-7964(Clarocom and Movistar)

or 001-800-507-1786(TC)
Online Support www.dell.com/py
[e-mail]
Technical Support, Customer Service, Sales dial 008-11-800,then have the operator
dial 866-686-9848
or EEUU [phone]

[e-mail]
Technical Support 0800-50-869
Customer Service, Sales 0800-50-669
Online Support support.euro.dell.com

[e-mail]
Customer Service Phone [phone]
Customer Service 57 95 999
Sales 57 95 999
Customer Service Fax [phone]
Reception Desk Fax [phone]
Switchboard 57 95 999
Online Support support.euro.dell.com
Technical Support 707200149
Customer Service 800 300 413

Sales

800 300 410 or 800 300 411 or 800 300 412 or 21 422 07

10

Fax [phone]

Puerto Rico Online Support www.dell.com/pr

[e-mail]
Technical Support toll-free:1-866-390-4695
Spare Parts, Software,Peripherals and Warranty Sales toll-free:1-866-390-4691
Ink and Toner Sales toll-free:1-866-851-1760
Customer Service and Sales 1-877-537-3355

St. Kitts and Nevis Online Support www.dell.com/kn

[e-mail]
Technical Support toll-free:1-877-441-4734
Customer Service, Sales toll-free: 1-866-540-3355

St. Lucia Online Support www.dell.com/lc

[e-mail]
Technical Support toll-free: 1-866-745-1850
or 1-866-464-4352

Customer Service, Sales toll-free:1-866-540-3355

St. Vincent and the Grenadines Online Support www.dell.com/vc

[e-mail]
Technical Support toll-free: 1-866-464-4353
Customer Service, Sales toll-free: 1-866-540-3355

Singapore (Singapore) NOTE: The phone numbers in this section should be

International Access Code: 005

Country Code: 65

Slovakia (Prague)

International Access Code: 00
Country Code: 421

South Africa (Johannesburg)

International Access Code:
09/091
Country Code: 27
City Code: 11

Southeast Asian and Pacific
Countries

Spain (Madrid)

International Access Code: 00
Country Code: 34
City Code: 91

Suriname Online Support www.dell.com/sr

Sweden (Upplands Vasby)

International Access Code: 00

Online Support support.ap.dell.com
Technical Support
XPS computers only toll-free: 1800 394 7464
Dimension, Inspiron, and Electronics and Accessories toll-free: 1800 394 7430
OptiPlex, Latitude, and Dell Precision toll-free: 1800 394 7488
PowerApp, PowerEdge, PowerConnect, and PowerVault toll-free: 1800 394 7478
Customer Service toll-free: 1 800 394 7430 (option 4)
24-Hour Automated Order Status Service toll-free: 1 800 394 7476
Sales
Transaction Sales toll-free: 1 800 394 7412
Corporate Sales toll-free: 1 800 394 7419
Online Support support.euro.dell.com

[e-mail]
Technical Support 02 5750 8303
Enterprise GOLD 02 5750 8308
Business Support 02 5750 8301
Customer Service 420 22537 2707
Fax [phone]
Tech Fax [phone]
Switchboard (Sales) 02 5441 7585
Online Support support.euro.dell.com

[e-mail]
Gold Queue 011 709 7713
Technical Support 011 709 7710
Customer Service 011 709 7707
Sales 011 709 7700
Fax [phone]
Switchboard 011 709 7700

Technical Support, Customer Service, and Sales (Penang, Malaysia) 604 633 4810
Online Support support.euro.dell.com

Home and Small Business
Technical Support 902 100 130
Customer Service 902 118 540
Sales 902 118 541
Switchboard 902 118 541
Fax [phone]
Corporate
Technical Support 902 100 130
Customer Care 902 115 236
Switchboard 91 722 92 00
Fax [phone]

[e-mail]
Technical Support,Customer Service,Sales toll-free: 156-866-686-9850
or [phone]
Online Support support.euro.dell.com
Technical Support for XPS computers only 0771 340 340
Technical Support 08 590 05 199

Country Code: 46

Relational Customer Service 08 590 05 642

City Code: 8

Switzerland (Geneva)

International Access Code: 00
Country Code: 41
City Code: 22

Taiwan

International Access Code: 002
Country Code: 886

Thailand

International Access Code: 001
Country Code: 66

Trinidad/Tobago Online Support www.dell.com/tt

Turks and Caicos Islands

U.K. (Bracknell)

International Access Code: 00
Country Code: 44
City Code: 1344

Home/Small Business Customer Service 08 587 70 527
Employee Purchase Program (EPP) Support 020 140 14 44
Technical Support Fax [phone]
Sales 08587 705 81
Online Support support.euro.dell.com

[e-mail]
Technical Support for XPS computers only 0848 338 857
Technical Support – Home and Small Business 0844 811 411
Technical Support at Home 0848 338 860
Technical Support -Corporate 0844 822 844
Customer Service – Home and Small Business 0844 802 202
Customer Service – Corporate 0848 821 721
Main 0848 335 599
Fax [phone]
Sales 022 799 01 01
Online Support support.ap.dell.com

support.dell.com.cn/email
Technical Support for XPS computers only toll-free: 0080 186 3085
Technical Support – OptiPlex, Latitude, Inspiron, Dimension, and Electronics and

Accessories
Technical Support – Servers and Storage toll-free: 0080 160 1256

Customer Service
Transaction Sales toll-free: 0080 165 1228

Corporate Sales toll-free: 0080 165 1227
Online Support support.ap.dell.com
Technical Support -OptiPlex, Latitude, and Dell Precision toll-free: 1800 0060 07
Technical Support -PowerApp, PowerEdge, PowerConnect, and PowerVault toll-free: 1800 0600 09

Customer Service
24-Hour Automated Order Status Service toll-free: 1800 060 065

Corporate Sales toll-free: 1800 006 009
Transaction Sales toll-free: 1800 006 006

Technical Support toll-free: 1-866-540-3355
or 1-888-799-5908
Customer Service, Sales toll-free: 1-800-211-7602
Online Support www.dell.com/tc

Technical Support, Customer Service, Sales toll-free: 1-866-540-3355
Online Support support.euro.dell.com

Customer Service Online support.euro.dell.com/uk/en/ECare/Form/Home.asp
Sales
Home and Small Business Sales 0870 907 4000
Corporate/Public Sector Sales 01344 860 456
Customer Service
Home and Small Business 0870 906 0010

toll-free: 0080 186 1011

toll-free: 0080 186 3066

(option 3)

toll-free: 1800 006 007

(option 7)

[e-mail]

[e-mail]

[e-mail]

Corporate 01344 373 185

Uruguay Online Support www.dell.com/uy

U.S.A. (Austin, Texas)

International Access Code: 011
Country Code: 1

U.S. Virgin Islands Online Support www.dell.com/vi

Preferred Accounts (500–5000 employees) 0870 906 0010
Global Accounts 01344 373 186
Central Government 01344 373 193
Local Government & Education 01344 373 199
Health 01344 373 194
Technical Support
XPS Computers Only 0870 366 4180
Corporate/Preferred Accounts/PCA (1000+ employees) 0870 908 0500
Other Dell Products 0870 353 0800
General
Home and Small Business Fax [phone]

[e-mail]
Technical Support toll-free: 000-413-598-2523
Customer Service, Sales toll-free: 000-413-598-2521

toll-free:1-877-DELLTTY

Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired

(1-877-335-5889)

Fax toll-free:1-800-727-8320

Technical Support support.dell.com
XPS toll-free:1-800-232-8544

Home and Home Office toll-free:1-800-624-9896
Portable and Desktop AutoTech toll-free:1-800-247-9362
Small Business toll-free:1-800-456-3355
Medium and Large Business toll-free:1-877-671-3355
State and Local Government toll-free:1-800-981-3355
Federal Government toll-free:1-800-727-1100
Healthcare toll-free:1-800-274-1550
K-12 Education toll-free:1-888-977-3355
Higher Education toll-free:1-800-274-7799
Printers, Projectors, PDAs, and MP3 Players toll-free:1-877-459-7298
Customer Service toll-free:1-800-624-9897
Automated Order Status toll-free:1-800-433-9014
Small Business toll-free:1-800-456-3355
Medium and Large Business toll-free:1-877-671-3355
State and Local Government toll-free:1-800-981-3355
Federal Government toll-free:1-800-727-1100
Healthcare toll-free:1-800-274-1550
K-12 Education toll-free:1-888-977-3355
Higher Education toll-free:1-800-274-7799
Employee Purchase Program (EPP) toll-free:1-800-695-8133
Financial Services www.dellfinancialservices.com
Leases and Loans toll-free:1-877-577-3355
Dell Preferred Accounts (DPA) toll-free:1-800-283-2210
Sales 1-800-289-3355 or1-800-879-3355
Dell Outlet Store toll-free:1-888-798-7561
Software and Peripherals Sales toll-free:1-800-671-3355

[e-mail]

Technical Support toll-free: 1-877 702-4360
Customer Service, Sales toll-free: 1-877-702-4288

Venezuela Online Support www.dell.com/ve

Technical Support 0800-100-2513
Customer Service, Sales 0800-100-4752

[e-mail]

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