Dell E173FP User Manual 2

Contents: Dell™ E173FP Flat Panel Color Monitor User's Guide

Preface Introduction Setup Using the Display Troubleshooting Specifications Appendix

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.; Microsoft, Windows, and Windows NT are

registered trademarks of Microsoft Corporation; VESA is a registered trademark of Video Electronics Standards Association; IBM is a registered trademark of International Business Machines Corporation; Adobe is a trademark of Adobe Systems Incorporated, which may be registered in certain jurisdictions. As an ENERGY STAR Partner, Dell Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency.

Other trademarks and trade names may be used in this document to refer to either the entitles claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Initial release: January 2005

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Preface: Dell™ E173FP Flat Panel Color Monitor User's Guide

About This Guide • Notational Conventions

About This Guide

This guide is intended for anyone who uses the Dell E173FP Color Monitor. It describes the display's features, setup, and operation.

The sections are as follows:

Introduction gives an overview of the display’s features and provides an orientation to the display. Setup describes the initial setup process. Using the Display gives an overview of how to use the display. Troubleshooting provides tips and solutions for common problems. Specifications lists the technical specifications of the display. Appendix provides additional documentation that supports this product.

Notational Conventions

The following subsections describe notational conventions used in this document.

Notes, Notices, and Cautions

Throughout this guide, blocks of text may be accompanied by an icon and printed in bold type or in italic type. These blocks are notes, notices, and cautions, and they are used as follows:

NOTE: A NOTE indicates important information that helps you make better use of your computer system.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates the potential for bodily harm and tells you how to avoid the problem.

Some warnings may appear in alternate formats and may be unaccompanied by an icon. In such cases, the specific presentation of the warning is mandated by regulatory authority.

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Introduction: Dell™ E173FP Flat Panel Color Monitor User's Guide

Overview • Graphics

Overview

Thank you for purchasing the Dell E173FP 17-inch Flat Panel Display. The Dell E173FP was designed to accommodate a wide variety of users ranging from home and small offices to large corporate environments. Displaying brilliant images at a maximum resolution of up to 1280x1024 pixels, this Active Matrix TFT LCD monitor is ideal for word processing, e-mail, spreadsheets, and Internet browsing. Those who require exceptional quality and reliability at an affordable price will appreciate the value that the Dell E173FP provides.

For more details see Specifications

section.

Graphics

The following links show various views of the display and its components.

Front View Back View Bottom View Side View

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Setup: Dell™E173FP Flat Panel Color Monitor User's Guide

Tilt Base Attaching the Cables Attaching the optional Dell™ Soundbar Positioning the Display Maintenance

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Using the Display: Dell™ E173FP Flat Panel Color Monitor User's Guide

Setting the Optimal Resolution Controls and Indicators

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synchronizing with the computer or the monitor is in a power save mode.

Troubleshooting: Dell™ E173FP Flat Panel Color Monitor User's Guide

Monitor Specific Troubleshooting • Common Problems • Product Specific Problems

Monitor Specific Troubleshooting

Self-Test Feature Check (STFC)

Your monitor provides a self-test feature that allows you to check if your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:

1. Turn off both your computer and the monitor.

2. Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove Analog (blue connector) cable from the back of computer.

3. Turn on the monitor.

The floating 'Dell - self-test Feature Check' dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly. While in self-test mode, the power LED remains green and the self-test pattern will scroll through the screen continually.

4. This box also appears during normal system operation if the video cable becomes disconnected or damaged.

5. Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.

If your monitor screen remains blank after you use the previous procedure, check your video controller and computer system; your monitor is functioning properly.

OSD Warning Messages

A warning message may appear on the screen indicating that the monitor is out of sync range.

Cannot Display This Video Mode

This means that the monitor cannot synchronize with the signal that it is receiving from the computer. Either the signal is too high or too low for the monitor to use. See Specifications monitor. Recommended mode is 1280x1024 @ 60Hz.

Occasionally, no warning message appears, but the screen is blank. This could also indicate that the monitor is not

for the Horizontal and Vertical frequency ranges addressable by this

Common Problems

The following table contains general information about common monitor problems you might encounter.

COMMON

SYMPTOMS

No Video/ Power LED off

No Video/ Power LED on

Poor Focus Picture is fuzzy, blurry

Shaky/Jittery Video

Missing Pixels LCD screen has spots Clean the LCD Screen, please refer to maintenance.

WHAT YOU

EXPERIENCE

No picture, monitor is dead

No picture or no brightness

or ghosting

Wavy picture or fine movement

POSSIBLE SOLUTIONS

Check connection integrity at both ends of the video cable Electric outlet verification Ensure power button depressed fully

Increase 'Brightness' & 'Contrast' controls Perform monitor self-test feature check Check for bent or broken pins on the D-sub cable.

Push 'Auto adjust' button Adjust 'Phase' and 'Clock' controls via OSD Eliminate video extension cables Perform monitor reset Lower video resolution or increase font size

Push 'Auto Adjust' button Adjust 'Phase' and 'Clock' controls via OSD Perform monitor reset Check environmental factors Relocate and test in other room

Cycle power on-off These are pixels that are permanently off and is a natural defect that occurs in LCD technology

Stuck-on Pixels LCD screen has bright

spots

Brightness Problems

Geometric Distortion

Horizontal/Vertical Lines

Sync Problems Screen is scrambled or

Picture too dim or too bright

Screen not centered correctly

Screen has one or more lines

appears torn

Cycle power on-off These are pixels that are permanently on and is a natural defect that occurs in LCD technology

Perform monitor reset Push 'Auto Adjust' button Adjust 'Brightness' & 'Contrast' controls

Perform monitor reset on "All Settings" Push 'Auto-Adjust' button Adjust the centering controls Ensure monitor is in proper video mode, please refer to preset display

modes.

Perform monitor reset Push 'Auto Adjust' button Adjust 'Phase' and 'Clock' controls via OSD Perform monitor self-test feature check and determine if these lines are also in self-test mode Check for bent or broken pins on the D-sub cable.

Perform monitor reset Push 'Auto Adjust' button Adjust 'Phase' and 'Clock' controls via OSD Perform monitor self-test feature check to determine if scrambled screen appears in self-test mode Check for bent or broken pins on the D-sub cable. Boot up in the 'Safe mode'

LCD Scratched Screen has scratches or

smudges

Turn monitor off and clean the screen For cleaning instruction, see maintenance.

Safety Related Issues

Intermittent Problems

Visible signs of smoke or sparks

Monitor malfunctions on & off

Do not perform any troubleshooting steps Monitor needs to be replaced

Ensure monitor is in proper video mode Ensure video cable connection to computer and to the flat panel is secure Perform monitor reset Perform monitor self-test feature check to determine if the intermittent problem occurs in self-test mode

Product Specific Problems

SPECIFIC SYMPTOMS WHAT YOU EXPERIENCE POSSIBLE SOLUTIONS

Screen image is too small Image is centered on screen, but

does not fill entire viewing area

Cannot adjust the monitor with the buttons on the front panel

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OSD does not appear on the screen

Perform monitor reset on "All Settings"

Turn the monitor off and unplug the power cord and then plug back and power on

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Specifications: Dell™ E173FP Flat Panel Color Monitor User's Guide

General • Flat Panel • Resolution • Preset Display Modes • Electrical • Physical Characteristics • Environmental • Power Management Modes • Pin Assignments • Plug and Play Capability

General

Model number E173FP

Flat Panel

Screen type Active matrix - TFT LCD

Screen dimensions Diagonal 17 inches (432.0 mm)

Horizontal 13.3 inches (337.9 mm)

Vertical 10.6 inches (270.3 mm)

Pixel pitch

Viewing angle

Luminance output

Contrast ratio

LCD surface coating Hardness 3H, antiglare treatment

Backlight 4 CCFL type

Response time

0.264 x 0.264

120

° (vertical) typical, 140° (horizontal) typical

250 cd 45

/m2 typical

0 : 1 typical

Resolution

Horizontal scan range 31 kHz to 80 kHz (automatic)

Vertical scan range 56 Hz to 76 Hz (automatic)

Optimal preset resolution 1280 x 1024 at 60 Hz

Highest preset resolution 1280 x 1024 at 75 Hz

Dell guarantees image size and centering for all preset modes listed in the following table.

Preset Display Modes

Sync Polarity

Horizontal

Display Mode

DOS 720 x 400 31.5 70.1 28.3 -/+ VGA 640 x 480 31.5 60.0 25.18 -/VESA 640 x 480 37.5 75.0 31.5 -/VESA 800 x 600 37.9 60.3 40.0 +/+ VESA 800 x 600 46.9 75.0 49.5 +/+ VESA 1024 x 768 48.4 60.0 65.0 -/VESA 1024 x 768 60.0 75.0 78.8 +/+

Frequency (kHz)

Vertical

Frequency (Hz)

Pixel Clock

(MHz)

(Horizontal /

Vertical)

VESA 1152 VESA 1280 x 1024 64.0 60.0 108.0 +/+ VESA 1280 x 1024 80.0 75.0 135.0 +/+

x 864

67.5 75.0 108.0 +/+

Electrical

Video input signals Analog RGB, 0.7 Volts +/-5%, 75 ohm input impedance

Synchronization input signals separate horizontal and vertical;

3.3V Cmos or 5V TTL level, positive or negative sync.

AC input voltage / frequency / current

~24 0 VAC/ 50 ~ 60 Hz

100

2A (RMS) max

Inrush current at 110 V 30 A max Inrush current at 220 V 60 A max

Physical Characteristics

Connector type 15-pin D-subminiature, blue connector Signal cable type Detachable, D-sub, 15pin, attached to the monitor Dimensions:(with stand)

Height

Width

Depth

Dimensions: (without stand)

Height

Width

Depth 2.66 inches (67.7 mm)

Stand dimensions:

Height 11.81 inches (300 mm)

15.9inches (402

.9inches (3 78.5mm )

.55inches ( 141mm )

12.7 inches (322.8 mm)

.9 inches (3 78.5 mm)

.9mm )

Width

Depth

Weight with packaging 14.7 lb (6.5 kg) max Weight with stand assembly and video

cable Weight without stand assembly

(For wall mount or VESA mount considerations)

Weight of stand assembly

.6 inches ( 270 mm)

.55 inches (141 mm)

11.74 lb (5.3 kg) max

8.9 lb (4.05 kg) max

approx 2.5

lb (1.13 kg )

Environmental

Temperature:

Operating 41° to 95°F (5° to 35 °C )

Nonoperating -4° to 140°F (-20° to 60°C )

Humidity:

Operating 10% to 80% (noncondensing)

Nonoperating 5% to 90% (noncondensing)

Altitude:

Operating 3,658 m (12,000 ft)

Nonoperating 12,192 m (40,000 ft)

Thermal dissipation

BTU/hour max

137

16 BTU/hour typical

Power Management Modes

If you have VESA's DPMS compliant display card or software installed in your PC, the display can automatically reduce its power consumption when not in use. If input from keyboard, mouse or other input devices is detected, the display will automatically "wake up". The following table shows the power consumption and signaling of this automatic power saving feature:

Power Management Definition

VESA's Mode Video H-sync V-sync Power Used

ON Active Yes Yes <=35W 0% Green

Power Saving Blanked No No <=2W 99% Amber

Switch Off* Blanked -- -- <=1W 99% off

Power

Saving

LED color

This display is ENERGY STAR®-compliant . ENERGY STAR® is a U.S. registered mark. As an ENERGY STAR® Partner, DELL has determined that this product meets the

ENERGY STAR® guidelines for energy efficiency.

Pin Assignments

15-pin D-sub connector

Pin Number 15-Pin Side of the Signal Cable

1 Video-Red

2 Video-Green

3 Video-Blue

4 GND

5 Self-test

6 GND-R

7 GND-G

8 GND-B

9 PC5V

10 GND-sync

11 GND

12 DDC data

13 H-sync

14 V-sync

15 DDC clock

Plug and Play Capability

You can install the display in any Plug and Play-compatible system. The display automatically provides the computer system with its Extended Display Identification Data (EDID) using Display Data Channel (DDC) protocols so the system can configure itself and optimize the display settings. If desired, the user can select different settings, but in most cases display installation is automatic.

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Appendix: Dell™ E173FP Flat Panel Color Monitor User's Guide

Warranty Safety Information Contacting Dell Regulatory Notices Recycling Your Monitor Set-up Guide

Warranty

U.S. Terms and Conditions of Sale

These terms and conditions ("Agreement") apply to your purchase of computer systems and/or related products and/or services and support sold in the United States ("Product") by the Dell entity named on the invoice or acknowledgement ("Dell") provided to you. By accepting delivery of the Product, you accept and are bound to the terms and conditions of this Agreement. If you do not wish to be bound by this Agreement, you must notify Dell immediately and return your purchase pursuant to Dell's Total Satisfaction Return Policy. (See: http://support.dell.com/ContactUs/ByPhone.aspx?c=us&l=en&s=gen for our contact information.) If returned, Product(s) must remain in the boxes in which they were shipped. THIS AGREEMENT SHALL APPLY UNLESS (I) YOU HAVE A SEPARATE PURCHASE AGREEMENT WITH DELL, IN WHICH CASE THE SEPARATE AGREEMENT SHALL GOVERN; OR (II) OTHER DELL TERMS AND CONDITIONS APPLY TO THE TRANSACTION.

1. Other Documents.

This Agreement may NOT be altered, supplemented, or amended by the use of any other document(s) unless otherwise agreed to in a written agreement signed by both you and Dell. If you do not receive an invoice or acknowledgement in the mail, via e-mail, or with your Product, information about your purchase may be obtained at http://support.dell.com/dellcare/Invoice.aspx or by contacting your sales representative.

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Payment terms are within Dell's sole discretion, and, unless otherwise agreed to by Dell, payment must be made at the time of purchase. Payment for Product may be made by credit card, wire transfer, or some other prearranged payment method. Dell may invoice parts of an order separately. Your order is subject to cancellation by Dell, at Dell's sole discretion. Unless you and Dell have agreed to a different discount, Dell's standard pricing policy for Dell™-branded systems, which include both hardware and services in one discounted price, allocates the discount off list price applicable to the service portion of the system to be equal to the overall calculated percentage discount off list price on the entire system. Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell and reserves the right to cancel any orders resulting from such errors.

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4. Warranties.

THE LIMITED WARRANTIES APPLICABLE TO DELL-BRANDED HARDWARE PRODUCT CAN BE FOUND AT http://www.dell.com/policy/legal/warranty.htm OR IN THE DOCUMENTATION DELL PROVIDES WITH THE PRODUCT. DELL MAKES NO WARRANTIES FOR SERVICE, SOFTWARE, OR NON-DELL BRANDED PRODUCT. SUCH PRODUCT IS PROVIDED BY DELL "AS IS." WARRANTY AND SERVICE FOR NON-DELL BRANDED PRODUCT, IF ANY, IS PROVIDED BY THE ORIGINAL MANUFACTURER, NOT BY DELL. DELL MAKES NO EXPRESS WARRANTIES EXCEPT THOSE STATED IN DELL'S APPLICABLE WARRANTY STATEMENT IN EFFECT ON THE DATE OF THE INVOICE, PACKING SLIP OR ACKNOWLEDGEMENT. WARRANTIES AND SERVICE WILL BE EFFECTIVE, AND DELL WILL BE OBLIGATED TO HONOR ANY SUCH WARRANTIES AND SERVICES, ONLY UPON DELL'S RECEIPT OF PAYMENT IN FULL FOR THE ITEM TO BE WARRANTED OR SERVICED.

5. Software.

All software is provided subject to the license agreement that is part of the software package and you agree that you will be bound by such license agreement.

6. Return Policies; Exchanges.

New and refurbished Product that you purchase directly from Dell (and not a third party) you may return or exchange only in accordance with Dell's return policy in effect on the date of the invoice or acknowledgement. Any returns or exchanges will be made in accordance with Dell's exchange policies in effect on the date of the return or exchange. You must contact us directly before you attempt to return Product to obtain a Return Material Authorization Number for you to include with your return. You must return Product to us in their original or equivalent packaging. You are responsible for risk of loss, shipping and handling fees for returning or exchanging Product. Additional fees may apply. Dell's return policy for Dell-branded Product can be found at: http://www.dell.com/policy/legal/warranty.htm. Non-Dell branded software and peripheral return policies can be found at: http://rcommerce.us.dell.com/rcomm/include/dw_policies.htm.

Refurbished Product return policies can be found at: http://www.dell.com/us/en/dfh/topics/segtopic_nav_info_002_info.htm. If you fail to follow the return or exchange instructions and policies provided by Dell, Dell is not responsible whatsoever for Product that is lost, damaged, modified or otherwise processed for disposal or resale. If you are returning all components in an order, you will be credited the full amount paid for the order. At Dell's discretion, credit for partial returns may be less than invoice or individual component prices due to bundled or promotional pricing.

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Dell's policy is one of ongoing update and revision. Dell may revise and discontinue Product at any time without notice to you and this may affect information saved in your online "cart." Dell will ship Product that has the functionality and performance of the Product ordered, but changes between what is shipped and what is described in a specification sheet or catalog are possible. Parts used in repairing or servicing Product may be new, equivalent-to-new, or reconditioned.

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Service offerings may vary from Product to Product. If you purchase optional services and support from Dell, Dell and/or your third-party service provider will provide such service and support to you in the United States in accordance with the terms and conditions located at

http://www.dell.com/us/en/gen/services/service_service_contracts.htm or as mailed to you. You may contact Dell for more information, see http://www1.us.dell.com/content/topics/segtopic.aspx/contact/contact?c=us&l=en&s=gen for contact information. Dell and/or the third-party service

provider may at their discretion, revise their general and optional service and support programs and the terms and conditions that govern them without prior notice to you. Dell has no obligation to provide service or support until Dell has received full payment for the Product or service/support contract you purchased. Dell is not obligated to provide service or support you purchase through a third party and not Dell.

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NOT LIABLE TO YOU FOR WARRANTIES, SUPPORT, OR SERVICE MADE BY OR PURCHASED FROM A THIRD PARTY AND NOT DIRECTLY FROM DELL. DELL IS NOT RESPONSIBLE FOR REPRESENTATIONS OR OMISSIONS MADE BY A THIRD PARTY.

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11. Governing Law.

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The section headings used herein are for convenience of reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived there from.

13. Binding Arbitration.

ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT AND EQUITABLE CLAIMS) BETWEEN CUSTOMER AND DELL, its agents, employees, principals, successors, assigns, affiliates (collectively for purposes of this paragraph, "Dell") arising from or relating to this Agreement, its interpretation, or the breach, termination or validity thereof, the relationships which result from this Agreement (including, to the full extent permitted by applicable law, relationships with third parties who are not signatories to this Agreement), Dell's advertising, or any related purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via the Internet at http://www.arb-forum.com , or via telephone at 1-800-474-

2371). The arbitration will be limited solely to the dispute or controversy between customer and Dell. NEITHER CUSTOMER NOR DELL SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS, OR ARBITRATE ANY CLAIM AS A REPRESENTATIVE OR CLASS ACTION OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. This transaction involves interstate commerce, and this provision shall be governed by the Federal Arbitration Act 9 U.S.C. sec. 1-16 (FAA). Any award of the arbitrator(s) shall be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction. Dell will be responsible for paying any arbitration filing fees and fees required to obtain a hearing to the extent such fees exceed the amount of the filing fee for initiating a claim in the court of general jurisdiction in the state in which you reside. Each party shall pay for its own costs and attorneys' fees, if any. However, if any party prevails on a statutory claim that affords the prevailing party attorneys' fees, or if there is a written agreement providing for fees, the Arbitrator may award reasonable fees to the prevailing party, under the standards for fee shifting provided by law. Information may be obtained and claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405. (REV 4/04)

Limited Warranty for Dell-Branded Hardware Products (U.S. Only)

Dell-branded hardware products purchased in the U.S. come with either a 90-day, 1-year, 2-year, 3-year, or 4-year limited warranty depending on the product purchased. To determine which warranty came with your hardware product(s), see your packing slip or invoice.

What is covered by this limited warranty?

This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dell-branded hardware products, including Dell-branded peripheral products.

What is not covered by this limited warranty?

This limited warranty does not cover:

Software, including the operating system and software added to the Dell-branded hardware products through our factory-integration system, third-party software, or the reloading of software

Non-Dell-branded and Solution Provider Direct products and accessories Problems that result from:

External causes such as accident, abuse, misuse, or problems with electrical power Servicing not authorized by Dell Usage that is not in accordance with product instructions Failure to follow the product instructions or failure to perform preventive maintenance Problems caused by using accessories, parts, or components not supplied by Dell

Products with missing or altered Service Tags or serial numbers

Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, or PC Cards. We are not responsible for

Products for which Dell has not received payment

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

How long does this limited warranty last?

This limited warranty lasts for the time period indicated on your packing slip or invoice, except for the following Dell-branded hardware:

Portable computer batteries carry a 1-year limited warranty. Projector lamps carry a 90-day limited warranty. Memory carries a lifetime limited warranty. Monitors carry the longer of either a 3-year limited warranty or the remainder of the warranty for the Dell™ computer to which the monitor will be connected. PDAs, MP3 players, earphones, remote inline controls, and AC adapters carry a 1-year limited warranty. Other add-on hardware carries the longer of either a 1-year limited warranty for new parts and a 90-day limited warranty for reconditioned parts or, for both new and

reconditioned parts, the remainder of the warranty for the Dell computer on which such parts are installed.

The limited warranty on all Dell-branded products begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited warranties, at its discretion, but any changes will not be retroactive.

What do I do if I need warranty service?

Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell Service Tag or order number available.

Web Support

Individual Home Consumers: U.S. Only

Technical Support 1-800-624-9896 Customer Service 1-800-624-9897

Individual Home Consumers who purchased through an Employee Purchase Program:

Technical Support and Customer Service 1-800-822-8965

Home and Small Business Commercial Customers:

Technical Support and Customer Service 1-800-456-3355

Medium, Large, or Global Commercial Customers, Healthcare Customers, and Value-Added Resellers (VARs):

Technical Support and Customer Service 1-800-822-8965

Government and Education Customers:

Technical Support and Customer Service 1-800-234-1490

Dell-Branded Memory

support.dell.com/ContactUs/ContactUsHome.aspx? c=us&l=en&s=gen

1-888-363-5150

What will Dell do?

During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days of the 90-day limited warranty and the first

year of all other limited warranties, we will repair any Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a comparable product that is new or refurbished.

When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product to you freight collect.

If we determine that the product is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s).

any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media.

During the remaining years: For the remaining period of the limited warranty, we will replace any defective part with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card number at the time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to us within 30 days after we ship the replacement part to you. If we do not receive the original part within 30 days, we will charge to your credit card the then-current standard price for that part.

We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us.

NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). We are not responsible for lost or corrupted data.

What if I purchased a service contract?

If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain service. If you purchased through us a service contract with one of our third-party service providers, please refer to that contract for details on how to obtain service.

How will you fix my product?

We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell, some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought. Dell owns all parts removed from repaired products.

May I transfer the limited warranty?

Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us. The limited warranty on Dellbranded memory may not be transferred. You may record your transfer by going to Dell's website:

If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchased through an Employee Purchase Program, go to

www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm

If you do not have Internet access, call your customer care representative or call 1-800-624-9897. All requests to transfer ownership are at Dell's sole discretion. All such transfers will be subject to the terms and conditions of the original service or limited warranty agreement

and Dell's terms and conditions of sale located at www.dell.com. Dell cannot guarantee the authenticity of the products, limited warranties, service or support, or the accuracy of the listings of products you purchase from a third party.

Total Satisfaction Return Policy (U.S. Only)

We value our relationship with you and want to make sure that you are satisfied with your purchases. That is why we offer a Total Satisfaction return policy for most products that you, the end-user customer, purchase directly from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the purchase price paid, less shipping and handling and applicable return fees as follows:

New Hardware Products and Accessories — Unless you have a separate agreement with Dell, all hardware, accessories, peripherals, parts, and unopened software still in its/their sealed package, excluding the products listed below, may be returned within twenty-one (21) days from the date on the packing slip or invoice.

Exclusions from the foregoing return policy:

New Dell PowerEdge™, Dell PowerConnect™, and Dell PowerVault™ products (excluding PowerVault 160T tape libraries) may be returned within thirty (30) days from the date on the packing slip or invoice, except that new PowerEdge SC servers and n series products purchased from the Small and Medium Business Sales Division may only be returned within fourteen (14) days from the date on the packing slip or invoice.

Application software or an operating system that has been installed by Dell may not be returned unless you return the entire computer under the 21-day return policy, if applicable to your purchase (if not applicable to your purchase, you may not return application software or an operating system).

Nondefective third-party and Dell-branded software, peripheral, electronics and accessory products (for example: televisions, printers, projectors, MP3 players, PDAs, battery chargers, un-preinstalled third-party software, wireless cards/access points/routers), including but not limited to those sold by or through Dell's "Software & Peripherals" or "Electronics & Accessories" groups, may be returned within twenty-one (21) days from the date on the packing slip or invoice, but a fifteen percent (15%) return fee may be deducted from any refund or credit.

Dell | EMC storage products, EMC-branded products, Unisys-branded products, PowerVault 160T tape libraries, enterprise software, non-Dell-branded enterprise products, software and/or software licenses, or any non-Dell-customized hardware and/or software product(s) may not be returned at any time.

Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All reconditioned or refurbished PowerEdge, PowerConnect, and PowerVault products may be returned within thirty (30) days from the date on the packing slip or invoice. All other reconditioned or refurbished Dell-branded hardware products and parts may be returned within fourteen (14) days of the date on the packing slip or invoice.

How to Return — To return products, e-mail or call Dell customer service to receive a Credit Return Authorization Number within the return policy period applicable to the product you want to return. You must obtain a Credit Return Authorization Number in order to return the product. See "Contacting Dell" or "Getting Help" in your customer documentation (or go to www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for obtaining customer assistance.

You must ship the products to Dell within five (5) days of the date that Dell issues the Credit Return Authorization Number. You must also return the products to Dell in their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, or PC Cards. We are not responsible for

any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media.

Limited Warranty Terms for Dell-Branded Hardware Products (Canada Only)

Dell-branded hardware products purchased in Canada come with either a 90-day, 1-year, 2-year, 3-year, or 4-year limited warranty depending on the product purchased. To determine which warranty came with your hardware product(s), see your packing slip or invoice.

What is covered by this limited warranty?

This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dell-branded hardware products, including Dell-branded peripheral products.

What is not covered by this limited warranty?

This limited warranty does not cover:

Software, including the operating system and software added to the Dell-branded hardware products through our factory-integration system, or the reloading of the software

Non–Dell-branded and Solution Provider Direct products and accessories Problems that result from:

Problems caused by using accessories, parts, or components not supplied by Dell Products with missing or altered Service Tags or serial numbers Products for which Dell has not received payment

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM PROVINCE TO PROVINCE. DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS. THEREFORE, THE FOREGOING EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.

WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.

SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

How long does this limited warranty last?

This limited warranty lasts for the time period indicated on your packing slip or invoice, except that the limited warranty on Dell-branded batteries lasts only 1 year and the limited warranty on the lamps for Dell-branded projectors lasts only 90 days. The limited warranty begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the terms and availability of limited warranties, at its discretion, but any changes will not be retroactive (that is, the warranty terms in place at the time of purchase will apply to your purchase).

What do I do if I need warranty service?

Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell Service Tag or order number available.

Web Support

Individual Home Consumers; Home Office and Small Business Customers: Canada Only

Technical Support and Customer Service 1-800-847-4096

Medium, Large, and Global Commercial Customers; Government, Education, and Healthcare Customers; and Value-Added Resellers (VARs):

Technical Support 1-800-387-5757 Customer Service 1-800-326-9463

Government or Education Customers, or Individual Home Consumers who purchased through an Employee Purchase Program:

Technical Support 1-800-387-5757 Customer Service 1-800-326-9463 (Extension 8221 for Individual

support.dell.com/ContactUs/ContactUsHome.aspx? c=us&l=en&s=gen

Consumers)

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