Dell D03U, 0M41FVA00, D03U001, M41FV User Manual

INSPIRON

SETUP GUIDE

™

INSPIRON

Regulatory model: D03U series Regulatory type: D03U001

™

SETUP GUIDE

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your

computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells
you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems
are not applicable.

__________________

Information in this document is subject to change without notice.

© 2010 Dell Inc. All rights reserved.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text:
trademarks of Dell Inc.;
Advanced Micro Devices, Inc.;
registered trademarks of Microsoft Corporation in the United States and/or other countries;
the Blu‑ray Disc Association;

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and
names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

May 2010 P/N M41FV Rev. A00

Dell

, the

DELL

AMD, AMD Athlon, AMD Turion, AMD Phenom,

Microsoft, Windows

Ubuntu

logo, YOURS IS HERE, Solution Station, Inspiron, and

, and the

Windows

is a registered trademark of Canonical Ltd.

and

ATI Mobility Radeon

start button logo are either trademarks or

DellConnect

are trademarks of

Blu-ray Disc

are

is a trademark of

Contents

Setting Up Your Inspiron Desktop . . . . . . . .5

Before Setting Up Your Computer . . . . . . . . . 5

Connect the Display. . . . . . . . . . . . . . . . . . . . . 6

Set Up the Home Theatre (Optional) . . . . . . . 8

Connect the Keyboard and Mouse. . . . . . . . 13

Connect the Network Cable (Optional) . . . . 14

Connect the AC Adapter . . . . . . . . . . . . . . . . 15

Press the Power Button . . . . . . . . . . . . . . . . 16

Set Up the Operating System . . . . . . . . . . . .17

Create System Recovery Media

(Recommended). . . . . . . . . . . . . . . . . . . . . . . 18

Connect to the Internet (Optional) . . . . . . . . 19

Using Your Inspiron Desktop . . . . . . . . . . .22

Front View Features. . . . . . . . . . . . . . . . . . . . 22

Top View Features . . . . . . . . . . . . . . . . . . . .24

Back View Features. . . . . . . . . . . . . . . . . . . . 26

Software Features . . . . . . . . . . . . . . . . . . . . . 29

Dell Dock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Dell DataSafe Online Backup . . . . . . . . . . . .31

Solving Problems . . . . . . . . . . . . . . . . . . . . .32

Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . .32

Network Problems . . . . . . . . . . . . . . . . . . . . . 33

Power Problems. . . . . . . . . . . . . . . . . . . . . . . 34

Memory Problems . . . . . . . . . . . . . . . . . . . . . 35

Lockups and Software Problems . . . . . . . . . 36

Using Support Tools. . . . . . . . . . . . . . . . . . .39

Dell Support Center . . . . . . . . . . . . . . . . . . . . 39

My Dell Downloads . . . . . . . . . . . . . . . . . . . .40

System Messages . . . . . . . . . . . . . . . . . . . . .40

Hardware Troubleshooter . . . . . . . . . . . . . . . 42

Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . 43

3

Contents

Restoring Your Operating System . . . . . . .47

System Restore . . . . . . . . . . . . . . . . . . . . . . . 48

Dell DataSafe Local Backup. . . . . . . . . . . . . 49

System Recovery Media . . . . . . . . . . . . . . . .52

Dell Factory Image Restore . . . . . . . . . . . . .53

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . .55

Technical Support and Customer

Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

DellConnect . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Online Services . . . . . . . . . . . . . . . . . . . . . . . 57

Automated Order‑Status Service. . . . . . . . . 58

Product Information. . . . . . . . . . . . . . . . . . . . 58

Returning Items for Repair Under

Warranty or for Credit . . . . . . . . . . . . . . . . . . 59

Before You Call. . . . . . . . . . . . . . . . . . . . . . . .61

Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . 63

4

Finding More Information and

Resources . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Specifications . . . . . . . . . . . . . . . . . . . . . . .66

Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . .71

Macrovision Product Notice. . . . . . . . . . . . . 71

Information for NOM, or Official

Mexican Standard (Only for Mexico). . . . . . 72

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Setting Up Your Inspiron Desktop

INSPIRON

This section provides information about setting
up your Dell™ Inspiron™ desktop.

WARNING: Before you begin any of the
procedures in this section, read the
safety information that shipped with
your computer. For additional safety
best practices information, see the
Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.

Before Setting Up Your Computer

When positioning your computer, ensure that
you allow easy access to a power source,
adequate ventilation, and a level surface to
place your computer.

Restricting airflow around your computer may
cause it to overheat. To prevent overheating
ensure that you leave at least 10.2 cm (4 inches)
at the back of the computer and a minimum of

5.1 cm (2 inches) on all other sides. You should
never place your computer in an enclosed
space, such as a cabinet or drawer when it is
powered on.

5

Setting Up Your Inspiron Desktop

Connect the Display

NOTE: You can also connect your computer to the TV. For more information, see “Set Up the

Home Theatre (Optional)” on page 8.

Connect the display using the integrated VGA connector or the HDMI connector. For better
performance, it is recommended that you connect the display using the HDMI connector.

You can purchase the HDMI‑to‑DVI adapter and additional HDMI cables at www.dell.com.

Use the appropriate cable based on the connectors available on your computer and display. See the
following table to identify the connectors on your computer and display.

NOTE: When connecting to a single display, connect the display to ONLY ONE of the connectors
on your computer.

6

Setting Up Your Inspiron Desktop

Connection Type Computer Cable Display

VGA‑to‑VGA
(VGA cable)

HDMI‑to‑HDMI
(HDMI cable)

HDMI‑to‑DVI
(HDMI‑to‑DVI
adapter + DVI cable)

7

Setting Up Your Inspiron Desktop

Set Up the Home Theatre (Optional)

You can set up the home theatre by connecting your computer to a flat panel display either directly
or through an Audio/Video receiver using HDMI cable(s).

NOTE:

The HDMI cable(s) does not ship with your computer and must be purchased separately.

You can purchase the HDMI cables at www.dell.com.

Connect to the Flat Panel Display Directly

Connect the keyboard and mouse (see “Connect the Keyboard and Mouse” on page 1. 13).

For audio and video output: Connect one end of the HDMI cable to the HDMI connector on your 2.
computer and the other end to an available HDMI connector on your flat panel display.

For additional audio output (optional): Connect the 2.1 analog audio cable to the line‑out 3.
connector on your computer and make appropriate connections to your 2.1 channel speakers.

8

Line‑out
Analog 2.1 audio

2.1 channel speakers

Flat panel display

Audio/Video

Optional

Setting Up Your Inspiron Desktop

9

Setting Up Your Inspiron Desktop

Connect to the Flat Panel Display Through the Audio/Video Receiver

Connect the keyboard and mouse (see “Connect the Keyboard and Mouse” on page 1. 13).

For audio and video output:2.

Connect one end of the HDMI cable to the HDMI connector on your computer and the other a.
end to an available HDMI input connector on your Audio/Video receiver.

Connect one end of the HDMI cable to the HDMI output connector on your Audio/Video b.
receiver and the other end to an available HDMI connector on your flat panel display.

For additional audio output (optional):3.

2.1 analog audio: Connect the 2.1 analog audio cable to the line‑out connector on your –
computer and make appropriate connections to your 2.1 channel speakers.

7.1 digital audio: –

Connect one end of the optical S/PDIF cable to the optical S/PDIF connector on your a.
computer and the other end to an available optical S/PDIF connector on your Audio/Video
receiver.

Connect the 7.1 audio channel cables from the Audio/Video receiver to your 7.1 channel b.
speakers.

10

Line‑out
Analog 2.1 audio

Optical S/PDIF
Digital 7.1 audio

2.1 channel speakers

7.1 channel speakers

A/V receiver

Flat panel display

Audio/Video Audio/Video

Optional

Optional

Setting Up Your Inspiron Desktop

11

Setting Up Your Inspiron Desktop

Adjust the Display Scaling Setting

The scaling setting allows you to fit the image on your display screen. To adjust the scaling setting:

Ensure that the computer is turned on.1.

Click 2. Start → All Programs → Catalyst Control Center → CCC.

In the 3. Catalyst™ Control Center window, click Graphics → Desktops & Displays.

In the 4. Desktops & Displays window, right‑click the display you want to configure.

Select 5. Configure....

In the window that appears, select the 6. Scaling Options tab.

Adjust the scaling to ensure that the image fits the display screen.7.

Click 8. OK.

12

Setting Up Your Inspiron Desktop

Connect the Keyboard and Mouse

Connect the USB keyboard and mouse to the USB connectors on the back of your computer.

NOTE: If you have purchased a Dell Wireless Trackball Keyboard, see the documentation that
was shipped with it to set up the wireless keyboard.

13

Setting Up Your Inspiron Desktop

Connect the Network Cable (Optional)

A network connection is not required to complete your computer setup, but if you have an existing
network or Internet connection that uses a cable connection (such as a broadband device or
Ethernet jack), you can connect it now.

NOTE: Use only an Ethernet cable to connect to the network connector (RJ45 connector).
Do not plug a telephone cable (RJ11 connector) into the network connector.

To connect your computer to a network or a broadband device, connect one end of the network
cable to the network port or the broadband device. Connect the other end of the network cable to
the network connector (RJ45 connector) on the back of your computer. A click indicates that the
network cable has been securely attached.

14

Connect the AC Adapter

Setting Up Your Inspiron Desktop

15

Setting Up Your Inspiron Desktop

Press the Power Button

16

Setting Up Your Inspiron Desktop

Set Up the Operating System

Your computer is preconfigured with the
operating system you selected at the time of
purchase.

Set Up Microsoft Windows

To set up Microsoft® Windows® for the first
time, follow the instructions on the screen.
These steps are mandatory and may take some
time to complete. The Windows setup screens
will take you through several procedures
including accepting license agreements,
setting preferences, and setting up an Internet
connection.

CAUTION: Do not interrupt the operating
system’s setup process. Doing so may
render your computer unusable and you
will need to reinstall the operating system.

NOTE: It is recommended that you

download and install the latest BIOS and
drivers for your computer available at

support.dell.com.

NOTE: For more information on the

operating system and features, see

support.dell.com/MyNewDell.

Set Up Ubuntu Linux

To set up Ubuntu Linux for the first time, follow
the instructions on the screen.

17

Setting Up Your Inspiron Desktop

Create System Recovery Media (Recommended)

NOTE: It is recommended that you create a

system recovery media as soon as you set
up Microsoft Windows.

The system recovery media can be used to
restore your computer to the operating state it
was in when you purchased the computer, while
preserving data files (without the need of the

Operating System

recovery media if changes to the hardware,
software, drivers, or other system settings have
left the computer in an undesirable operating
state.

You will require the following to create the
system recovery media:

Dell DataSafe Local Backup•

USB key with a minimum capacity of 8 GB or •
DVD‑R/DVD+R/Blu‑ray Disc

18

disc). You can use the system

™

NOTE: Dell DataSafe Local Backup does
not support rewritable discs.

To create a system recovery media:

Ensure that the computer is turned on.9.

Insert the disc or USB key in the computer.10.

Click 11. Start → Programs→ Dell DataSafe
Local Backup.

Click 12. Create Recovery Media.

Follow the instructions on the screen.13.

NOTE: For information on using the system
recovery media, see “System Recovery
Media” on page 52.

Setting Up Your Inspiron Desktop

Connect to the Internet (Optional)

To connect to the Internet, you need an external
modem or network connection and an Internet
service provider (ISP).

If an external USB modem or WLAN adapter is
not part of your original order, you can purchase
one at www.dell.com.

Setting Up a Wired Connection

If you are using a dial‑up connection, connect •
the telephone line to the external USB modem
(optional) and to the telephone wall jack
before you set up your Internet connection.

If you are using a DSL or cable/satellite •
modem connection, contact your ISP
or cellular telephone service for setup
instructions.

To complete setting up your wired Internet
connection, follow the instructions in “Setting Up
Your Internet Connection” on page 20.

Setting Up a Wireless Connection

NOTE: To set up your wireless router, see

the documentation that shipped with your
router.

Before you can use your wireless Internet
connection, you need to connect to your
wireless router.

To set up your connection to a wireless router:

Windows® 7

Save and close any open files, and exit any 1.
open programs.

Click 2. Start → Control Panel.

In the search box, type 3. network, and
then click Network and Sharing Center→
Connect to a network.

Follow the instructions on the screen to 4.
complete the setup.

19

Setting Up Your Inspiron Desktop

Windows Vista

®

Save and close any open files, and exit any 1.
open programs.

Click 2. Start → Connect To.

Follow the instructions on the screen to 3.
complete the setup.

20

Setting Up Your Internet Connection

ISPs and ISP offerings vary by country. Contact
your ISP for offerings available in your country.

If you cannot connect to the Internet but have
successfully connected in the past, the ISP
might have a service outage. Contact your ISP
to check the service status, or try connecting
again later.

Have your ISP information ready. If you do not
have an ISP, the Connect to the Internet wizard
can help you get one.

Setting Up Your Inspiron Desktop

To set up your Internet connection:

Windows 7

Save and close any open files, and exit any 1.
open programs.

Click 2. Start → Control Panel.

In the search box, type 3. network, and then
click Network and Sharing Center→ Set up

a new connection or network→ Connect to
the Internet.

The Connect to the Internet window appears.

NOTE: If you do not know which type of

connection to select, click Help me choose
or contact your ISP.

Follow the instructions on the screen and 4.
use the setup information provided by your
ISP to complete the setup.

Windows Vista

Save and close any open files, and exit any 1.
open programs.

Click 2. Start → Control Panel.

In the search box, type 3. network, and then
click Network and Sharing Center→ Set up

a connection or Network→ Connect to the
Internet.
The Connect to the Internet window appears.

NOTE: If you do not know which type of

connection to select, click Help me choose
or contact your ISP.

Follow the instructions on the screen and 4.
use the setup information provided by your
ISP to complete the setup.

21

Using Your Inspiron Desktop

4

3

1

2

56

This section provides information about the features available on your Inspiron™ desktop.

INSPIRON

Front View Features

22

Using Your Inspiron Desktop

1

Optical drive (optional) — Plays or records only standard‑size (12 cm) CDs, DVDs, and Blu‑ray

Discs. To insert or remove a disc, press the optical drive eject button and then pull out the
optical drive disc tray.

2

Optical drive eject button — Ejects the optical drive disc tray when pressed.

3

IR sensor (optional) — Detects devices (such as remote controls) that use infrared signals.

4

4-in-1 Memory Card Reader — Provides a fast and convenient way to view and share
digital photos, music, videos, and documents stored on memory cards.

NOTE: Your computer ships with a plastic blank installed in the media card slot. Blanks protect
unused slots from dust and other particles. Save the blank for use when no media card is
installed in the slot; blanks from other computers may not fit your computer.

5

USB 2.0 connectors (2) — Connect to USB devices that are connected occasionally

such as memory keys, digital cameras, and MP3 players.

6

Headphone connector — Connects to headphones.

NOTE: To connect to a powered speaker or sound system, use the audio out or S/PDIF

connector on the back of your computer.

23

Using Your Inspiron Desktop

Top View Features

24

1

Using Your Inspiron Desktop

1

Power button and light — Turns the power on or off when pressed. The light in the

center of this button indicates the following power states:

Off — The computer is either turned off, in hibernate mode, or is not receiving power.•

Solid white — The computer is on.•

Solid amber — The computer is in sleep or standby state or there may be a problem with •
the system board or power supply.

Blinking amber — Indicates a problem with the system board or the power supply.•

NOTE: For information on power problems, see “Power Problems” on page 34.

25

Using Your Inspiron Desktop

6
7

89

11

10

3

2

1

4

5

Back View Features

26

Using Your Inspiron Desktop

1

Top cover release button — Opens the top cover of the computer.

2

eSATA connectors (2) — Connect to SATA and eSATA compatible storage devices (such
as external hard disk drives or optical drives) or USB devices (such as a mouse, keyboard,
printer, external drive, or MP3 player).

3

VGA connector — Connects video devices such as a monitor or projector.

4

Network connector — Connects your computer to a network or broadband device.

5

Line-out connector — Connects to headphones and speakers with integrated amplifiers.

6

Microphone connector — Connects to a microphone for voice or audio input into a

sound or telephony program.

7

Optical S/PDIF connector — Connects to amplifiers, speakers, or TVs for digital audio output

through optical digital cables. This format carries an audio signal without going through an
analog audio conversion process.

8

USB 2.0 connectors (2) — Connect to USB devices, such as a mouse, keyboard, printer,
external drive, or MP3 player.

27

Using Your Inspiron Desktop

9

AC adapter connector — Connects to the AC adapter to power the computer.

10

11

HDMI connector — Connects to a TV for both 2.1 audio and video signals.

NOTE: When both HDMI and line‑out connectors are connected, audio is routed through the

line‑out connectors (analog) and not through the HDMI connector.

Hard drive activity light — Turns on when the computer reads or writes data. A white

light indicates hard drive activity.

CAUTION: To avoid loss of data, never turn off the computer while the hard drive activity
light is blinking.

28

Using Your Inspiron Desktop

Software Features

NOTE: For more information about the

features described in this section, see the
Dell Technology Guide at
support.dell.com/manuals or at the
following location:

Windows® 7

Dell Help Documentation.

Windows Vista

Support→ Dell EDocs.

Productivity and Communication

You can use your computer to create
presentations, brochures, greeting cards, fliers,
and spreadsheets. You can also edit and view
digital photographs and images. Check your
purchase order for software installed on your
computer.

After connecting to the Internet, you can access
websites, setup an e‑mail accout, and upload or
download files.

: Start → All Programs→

®

: Start → Help and

Entertainment and Multimedia

You can use your computer to watch videos,
play games, create your own CDs, listen to
music and radio stations. Your optical disc
drive may support multiple disc media formats
including CDs, DVDs, and Blu‑ray Discs (if the
option is selected at the time of purchase).

You can download or copy pictures and video
files from portable devices, such as digital
cameras and cell phones. Optional software
applications enable you to organize and create
music and video files that can be recorded to a
disc, saved on portable products such as MP3
players and handheld entertainment devices, or
played and viewed directly on connected TVs,
projectors, and home theater equipment.

29

Using Your Inspiron Desktop

Dell Dock

The Dell Dock is a group of icons that provides easy access to frequently‑used applications, files,
and folders. You can personalize the Dock by:

Adding or removing icons•

Grouping related icons into categories•

Changing the color and location of the Dock•

Changing the behavior of the icons•

Add a Category

Right‑click the Dock, click 1. Add→ Category.
The Add/Edit Category window is displayed.

Enter a title for the category in the 2. Title field.

Select an icon for the category from the 3.
Select an image: box.

Click 4. Save.

Add an Icon

Drag and drop the icon to the Dock or a
category.

30

Remove a Category or Icon

Right‑click the category or icon on the Dock 1.
and click Delete shortcut or Delete category.

Follow the instructions on the screen.2.

Personalize the Dock

Right‑click the Dock and click 1. Advanced

Setting....

Choose the desired option to personalize the 2.
Dock.

Dell DataSafe Online Backup

NOTE: Dell DataSafe Online may not be

available in all regions.

NOTE: A broadband connection is
recommended for fast upload/download
speeds.

Dell DataSafe Online is an automated backup
and recovery service that helps protect your
data and other important files from catastrophic
incidents like theft, fire, or natural disasters. You
can access the service on your computer using
a password‑protected account.

For more information, go to delldatasafe.com.

To schedule backups:

Double‑click the Dell DataSafe Online 1.
icon on the taskbar.

Follow the instructions that appear on the 2.
screen.

Using Your Inspiron Desktop

31

Solving Problems

This section provides troubleshooting

INSPIRON

information for your computer. If you cannot
solve your problem using the following
guidelines, see “Using Support Tools” on
page 39 or “Contacting Dell” on page 63.

WARNING: Only trained service personnel
should remove the computer cover. See the
Service Manual at
support.dell.com/manuals for advanced
service instructions.

Beep Codes

Your computer might emit a series of beeps
during start‑up if there are errors or problems.
This series of beeps, called a beep code,
identifies a problem. Write down the beep code
and contact Dell (see “Contacting Dell” on
page 63).

NOTE: To replace parts, see the

Manual

at support.dell.com/manuals.

32

Service

Beep Code Possible Problem

One Possible system board failure —

BIOS ROM checksum failure

Two No RAM detected

NOTE: If you installed or
replaced the memory module,
ensure that the memory module
is seated properly.

Three Possible system board failure —

Chipset error

Four RAM read/write failure

Five Real Time Clock failure

Six Video card or chip failure

Solving Problems

Network Problems

Wireless Connections

If the network connection is lost — The

wireless router is offline or wireless has been
disabled on the computer.

Check your wireless router to ensure it is •
powered on and connected to your data
source (cable modem or network hub).

Re‑establish your connection to the •
wireless router (see “Setting Up a Wireless
Connection” on page 19).

Wired Connections

If the network connection is lost —

Check the cable to ensure it is plugged in •
and not damaged.

Check the status of the link integrity light.•

The link integrity light on the integrated network
connector lets you verify that your connection is
working and provides information on the status:

Off — The computer is not detecting a •
physical connection to the network.

Green — A good connection exists between •
a 10/100‑Mbps network and the computer.

Amber — A good connection exists between •
a 1000‑Mbps network and the computer.

NOTE: The link integrity light on the network
connector is only for a wired network
connection. The link integrity light does not
provide status for wireless connections.

33

Solving Problems

Power Problems

If the power light is off — The computer is

either turned off, in hibernate mode, or is not
receiving power.

Press the power button. The computer •
resumes normal operation if it is off or in
hibernate mode.
Reseat the AC adapter cable into the •
power connector on the computer and the
electrical outlet.

If the AC adapter is plugged into a power •
strip, ensure that the power strip is plugged
into an electrical outlet and that the power
strip is turned on.

Bypass power protection devices, power •
strips, and power extension cables to verify
that the computer turns on properly.

34

Ensure that the electrical outlet is working •
by testing it with another device, such as
a lamp.

If the problem persists,• contact Dell (see
“Contacting Dell” on page 63).

If the power light is solid white and the
computer is not responding — The display may

not be connected or powered on.

Ensure that the display is properly connected •
and then turn it off, then back on.

If the problem persists,• contact Dell (see
“Contacting Dell” on page 63).

If the power light is solid amber —

The computer is in sleep or standby state. •
Press a key on the keyboard, move the
connected mouse, or press the power button
to resume normal operation.
There may be a problem with either the •
system board or the power supply. For
assistance, contact Dell (see “Contacting
Dell” on page 63).

Solving Problems

If the power light is blinking amber — There
may be a problem with the system board or the
power supply.

For assistance, contact Dell (see “Contacting
Dell” on page 63).

If you encounter interference that hinders
reception on your computer — An unwanted

signal is creating interference by interrupting or
blocking other signals. Some possible causes of
interference are:

Power, keyboard, and mouse extension •
cables.

Too many devices connected to a power •
strip.

Multiple power strips connected to the same •
electrical outlet.

Memory Problems

If you receive an insufficient memory
message —

Save and close any open files and exit any •
open programs you are not using to see if
that resolves the problem.

See the software documentation for minimum •
memory requirements. If necessary, install
additional memory (see the Service Manual
at support.dell.com/manuals).

Reseat the memory modules (see the • Service
Manual at support.dell.com/manuals) to
ensure that your computer is successfully
communicating with the memory.

If the problem persists,• contact Dell (see
“Contacting Dell” on page 63).

35

Solving Problems

If you experience other memory problems —

Ensure that you are following the memory •
installation guidelines (see the Service
Manual at support.dell.com/manuals).

Check if the memory module is compatible •
with your computer. Your computer supports
DDR3 memory. For more information about
the type of memory supported by your
computer, see “Specifications” on page 66.

Run the Dell Diagnostics (see “Dell •
Diagnostics” on page 43).

Reseat the memory modules (see the • Service
Manual at support.dell.com/manuals) to
ensure that your computer is successfully
communicating with the memory.

If the problem persists,• contact Dell (see
“Contacting Dell” on page 63).

36

Lockups and Software Problems

If the computer does not start up — Ensure

that the AC adapter is firmly connected to the
computer and to the electrical outlet.

If a program stops responding — End the
program:

Press <Ctrl><Shift><Esc> simultaneously.1.

Click 2. Applications.

Click the program that is no longer 3.
responding

Click 4. End Task.

If a program crashes repeatedly — Check the
software documentation. If necessary, uninstall
and then reinstall the program.

NOTE: Software usually includes installation
instructions in its documentation or on CD.

Solving Problems

If the computer stops responding or a solid blue
screen appears —

CAUTION: You might lose data if you are
unable to perform an operating system
shutdown.

If you are unable to get a response by pressing
a key on your keyboard or moving your mouse,
press and hold the power button for at least 8
to 10 seconds until the computer turns off. Then
restart your computer.

If a program is designed for an earlier
Microsoft Windows operating system — Run

the Program Compatibility Wizard. The Program
Compatibility Wizard configures a program
so that it runs in an environment similar to
an earlier version of Microsoft® Windows®
operating system environments.

Windows® 7

:

Click 1. Start → Control Panel→

Programs→ Run programs made for
previous versions of Windows.

In the welcome screen, click 2. Next.

Follow the instructions on the screen.3.

Windows Vista

®

:

Click 1. Start → Control Panel→

Programs→ Use an older program with this
version of Windows.

In the welcome screen, click 2. Next.

Follow the instructions on the screen3.

37

Solving Problems

If you have other software problems —

Back up your files immediately.•

Use a virus‑scanning program to check the •
hard drive or CDs.

Save and close any open files or programs •
and shut down your computer through the
Start menu.

Check the software documentation or •
contact the software manufacturer for
troubleshooting information:

Ensure that the program is compatible –
with the operating system installed on
your computer.

Ensure that your computer meets the –
minimum hardware requirements needed
to run the software. See the software
documentation for information.

38

Ensure that the program is installed and –
configured properly.

Verify that the device drivers do not –
conflict with the program.

If necessary, uninstall and then reinstall –
the program.

Using Support Tools

INSPIRON

Dell Support Center

The Dell Support Center helps you find
the service, support, and system‑specific
information you need.

To launch the application, click the icon in
the taskbar.

The Dell Support Center home page displays
your computer’s model number, service tag,
express service code, and service contact
information.

The home page also provides links to access:

Self Help (Troubleshooting,
Security, System Performance,
Network/Internet, Backup/
Recovery, and Windows
operating system)

Alerts (technical support alerts
relevant to your computer)

Assistance from Dell (Technical
Support with DellConnect™,
Customer Service, Training and
Tutorials, How‑To Help with
Solution Station™, and Online
Scan with PC CheckUp)

About Your System (System
Documentation, Warranty
Information, System Information,
Upgrades & Accessories)

For more information about Dell Support Center
and available support tools, click the Services
tab on support.dell.com.

39

Using Support Tools

My Dell Downloads

NOTE: My Dell Downloads may not be

available in all regions.

Some of the software pre‑installed on your new
computer do not include a backup CD or DVD.
This software is available at My Dell Downloads.
From this website you can download available
software for reinstallation or create your own
backup media.

To register and use My Dell Downloads:

Go to 1. downloadstore.dell.com/media.

Follow the instructions on the screen to 2.
register and download the software.

Reinstall or create backup media of the 3.
software for future use.

40

System Messages

If your computer has an issue or error, it may
display a system message that will help you
identify the cause and action needed to resolve
the issue.

NOTE: If the message that is displayed
is not listed in the following examples,
see the documentation for either
the operating system or the program
that was running when the message
appeared. Alternatively you could see
the

Dell Technology Guide

drive or at support.dell.com/manuals
or see “Contacting Dell” on page 63 for
assistance.

on your hard

Using Support Tools

Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this
checkpoint and contact Dell Technical
Support — The computer failed to complete

the boot routine three consecutive times for the
same error (see “Contacting Dell” on page 63
for assistance).

CMOS checksum error — Possible system
board failure or RTC battery low. Battery needs
replacement. See the Service Manual at
support.dell.com/manuals or see “Contacting
Dell” on page 63 for assistance.

CPU fan failure — CPU fan has failed. CPU fan
needs replacement. See the Service Manual at

support.dell.com/manuals.

Hard-disk drive failure — Possible hard‑disk

drive failure during HDD POST. See “Contacting
Dell” on page 63 for assistance.

Hard-disk drive read failure — Possible hard‑
disk drive failure during HDD boot test. See
“Contacting Dell” on page 63 for assistance.

Keyboard failure — Replace the keyboard or
check the cable for loose connection.

No boot device available — No bootable
partition on hard drive, the hard drive cable is
loose, or no bootable device exists.

If the hard drive is your boot device, ensure •
that the cables are connected and that the
drive is installed properly and partitioned as
a boot device.

Enter system setup and ensure that the boot •
sequence information is correct. See the

Service Manual

support.dell.com/manuals.

No timer tick interrupt — A chip on the

system board might be malfunctioning or
system board failure. See the
at support.dell.com/manuals or see “Contacting
Dell” on page 63 for assistance.

at

Service Manual

41

Using Support Tools

USB over current error — Disconnect the USB
device. Your USB device needs more power for
it to function properly. Use an external power
source to connect the USB device, or if your
device has two USB cables, connect both
of them.

NOTICE - Hard Drive SELF MONITORING
SYSTEM has reported that a parameter
has exceeded its normal operating range.
Dell recommends that you back up your data
regularly. A parameter out of range may or may
not indicate a potential hard drive
problem — S.M.A.R.T error, possible hard drive

failure. See “Contacting Dell” on page 63 for
assistance.

42

Hardware Troubleshooter

If a device is either not detected during
the operating system setup or is detected
but incorrectly configured, you can use the
Hardware Troubleshooter to resolve the
incompatibility.

To start the Hardware Troubleshooter:

Click 1. Start → Help and Support.

Type 2. hardware troubleshooter in
the search field and press <Enter> to start
the search.

In the search results, select the option that 3.
best describes the problem and follow the
remaining troubleshooting steps.

Using Support Tools

Dell Diagnostics

If you experience a problem with your
computer, perform the checks in “Lockups and
Software Problems” on page 36 and run the
Dell Diagnostics before you contact Dell for
technical assistance.

It is recommended that you print these
procedures before you begin.

NOTE: Dell Diagnostics works only on
Dell computers.

NOTE: The
not ship with your computer.

See the System Setup section in the Service
Manual to review your computer’s configuration
information, and ensure that the device that
you want to test displays in the system setup
program and is active.

Start the Dell Diagnostics from your hard drive
or from the

Drivers and Utilities

Drivers and Utilities

disc may

disc.

Starting Dell Diagnostics From Your
Hard Drive

The Dell Diagnostics is located on a hidden
diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display
a screen image, contact Dell (see
“Contacting Dell” on page 63).

Ensure that the computer is connected to an 1.
electrical outlet that is known to be working
properly.

Turn on (or restart) your computer.2.

When the DELL3.
immediately. Select Diagnostics from the
boot menu and press <Enter>.

This may invoke the Pre‑Boot System
Assessment (PSA) on your computer.

™

logo appears, press <F12>

43

Using Support Tools

NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.

NOTE: If you see a message stating that no
diagnostics utility partition has been found,
run the Dell Diagnostics from the

and Utilities

disc.

If PSA is invoked:

The PSA starts running tests.a.

If the PSA completes successfully, the b.
following message is displayed: “No

problems have been found
with this system so far.
Do you want to run the
remaining memory tests? This
will take about 30 minutes
or more. Do you want to
continue? (Recommended).”

44

Drivers

If you are experiencing memory issues c.
press <y>, otherwise press <n>. The
following message is displayed:

“Booting Dell Diagnostic
Utility Partition. Press any
key to continue.”

Press any key to go to the d. Choose An
Option window.

If PSA is not invoked:

Press any key to start the Dell Diagnostics from
the diagnostics utility partition on your hard
drive and go to the Choose An Option window.

Select the test you want to run.4.

If a problem is encountered during a test, 5.
a message appears with an error code and
a description of the problem. Write down
the error code and problem description
and contact Dell (see “Contacting Dell” on
page 63).

Using Support Tools

NOTE: The Service Tag for your computer
is displayed at the top of each test screen.
The Service Tag helps you identify your
computer when you contact Dell.

When the tests are complete, close the test 6.
screen to return to the Choose An Option
window.

To exit the Dell Diagnostics and restart the 7.
computer, click Exit.

Starting Dell Diagnostics From the
Drivers and Utilities Disc

NOTE: The

not ship with your computer.

Insert the1.

Shut down and restart the computer. 2.
When the DELL™ logo appears, press <F12>
immediately.

NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.

NOTE: The next steps change the boot
sequence for one time only. On the next
start‑up, the computer boots according to
the devices specified in the system setup
program.

Drivers and Utilities

Drivers and Utilities

disc may

disc.

45

Using Support Tools

When the boot device list appears, highlight 3.
CD/DVD/CD-RW and press <Enter>.

Select the 4. Boot from CD-ROM option from
the menu that appears and press <Enter>.

Type 5. 1 to start the CD menu and press
<Enter> to proceed.

Select 6. Run the 32 Bit Dell Diagnostics from
the numbered list. If multiple versions are
listed, select the version appropriate for
your computer.

Select the test you want to run.7.

If a problem is encountered during a test, 8.
a message appears with an error code and
a description of the problem. Write down
the error code and problem description
and contact Dell (see “Contacting Dell” on
page 63).

NOTE: The Service Tag for your computer
is displayed at the top of each test screen.
The Service Tag helps you identify your
computer when you contact Dell.

46

When the tests are complete, close the test 9.
screen to return to the Choose An Option
window.

To exit the Dell Diagnostics and restart the 10.
computer, click Exit.

Remove the11.

Drivers and Utilities

disc.

Restoring Your Operating System

You can restore the operating system on your computer using any of the following options:

CAUTION: Using Dell Factory Image Restore or the
all data files on your computer. If possible, backup your data files before using these options.

Option Use

System Restore as the first solution

Dell DataSafe Local Backup when System Restore does not resolve your problem

System recovery media when operating system failure prevents the use of System

Restore and DataSafe Local Backup

when installing the factory image on a newly installed hard
drive

Dell Factory Image Restore to restore your computer to the operating state it was in

when you received your computer

Operating System

disc to reinstall only the operating system on your computer

Operating System

disc permanently deletes

INSPIRON

NOTE: The

Operating System

disc may not ship with your computer.

47

Restoring Your Operating System

System Restore

The Windows operating systems provide
a System Restore option which allows
you to restore your computer to an earlier
operating state (without affecting data files) if
changes to the hardware, software, or other
system settings have left the computer in an
undesirable operating state. Any changes that
System Restore makes to your computer are
completely reversible.

CAUTION: Make regular backups of your
data files. System Restore does not monitor
your data files or recover them.

NOTE: The procedures in this document are

applicable for the Windows default view,
so they may not apply if you set your Dell™
computer to the Windows Classic view.

48

Starting System Restore

Click 1. Start .

In the search box, type 2. System Restore
and press <Enter>.

NOTE: The User Account Control window
may appear. If you are an administrator on
the computer, click Continue; otherwise,
contact your administrator to continue the
desired action.

Click 3. Next and follow the remaining prompts
on the screen.

In the event that System Restore did not resolve
the issue, you may undo the last system restore.

Restoring Your Operating System

Undoing the Last System Restore

NOTE: Before you undo the last system

restore, save and close all open files, and
exit any open programs. Do not alter, open,
or delete any files or programs until the
system restoration is complete.

Click 1. Start .

In the search box, type 2. System Restore
and press <Enter>.

Click 3. Undo my last restoration and click

Next.

Dell DataSafe Local Backup

CAUTION: Using Dell DataSafe Local
Backup permanently removes any
programs or drivers installed after you
received your computer. Create backup
media of applications you need to install
on your computer before using Dell
DataSafe Local Backup. Use Dell DataSafe
Local Backup only if System Restore did
not resolve your operating system problem.

CAUTION: Although Dell Datasafe Local
Backup is designed to preserve the data
files on your computer, it is recommended
that you backup your data files before
using the Dell DataSafe Local Backup.

NOTE: Dell DataSafe Local Backup may not

be available in all regions.

NOTE: If Dell DataSafe Local Backup is
not available on your computer, use Dell
Factory Image Restore (see “Dell Factory
Image Restore” on page 53) to restore your
operating system.

49

Restoring Your Operating System

You can use Dell DataSafe Local Backup to
restore your hard drive to the operating state
it was in when you purchased your computer,
while preserving the data files.

Dell DataSafe Local Backup allows you to:

Backup and restore your computer to an •
earlier operating state

Create system recovery media•

50

Dell DataSafe Local Backup Basic

To restore the factory image while preserving
the data files:

Turn off your computer.1.

Disconnect all the devices (USB drive, 2.
printer, etc.) connected to the computer and
remove any newly added internal hardware.

NOTE: Do not disconnect the display,
keyboard, mouse, or the AC adapter.

Turn on your computer.3.

When the DELL4.
several times to access the Advanced Boot

Options window.

NOTE: If you wait too long and the

operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.

™

logo appears, press <F8>

Restoring Your Operating System

Select 5. Repair Your Computer.

Select 6. Dell DataSafe Restore and

Emergency Backup from the System
Recovery Options menu and follow the

instructions on the screen.

NOTE: The restoration process may take an
hour or more depending on the size of the
data to be restored.

NOTE: For more information, see the
knowledge base article 353560 at

support.dell.com.

Upgrading to Dell DataSafe Local
Backup Professional

NOTE: Dell DataSafe Local Backup

Professional may be installed on your
computer, if you ordered it at the time of
purchase.

Dell DataSafe Local Backup Professional
provides additional features that allow you to:

Backup and restore your computer based on •
file types

Backup files to a local storage device•

Schedule automated backups•

To upgrade to Dell DataSafe Local Backup
Professional:

Double‑click the Dell DataSafe Local Backup 1.
icon on the taskbar.

Click 2. UPGRADE NOW!

Follow the instructions on the screen to 3.
complete the upgrade.

51

Restoring Your Operating System

System Recovery Media

CAUTION: Although the system recovery
media is designed to preserve the data
files on your computer, it is recommended
that you backup your data files before
using the system recovery media.

You can use the system recovery media, created
using Dell DataSafe Local Backup, to return
your hard drive to the operating state it was
in when you purchased the computer while
preserving the data files on your computer.

Use the system recovery media in case of:

Operating system failure that prevents the •
use of recovery options that are installed on
your computer.

Hard drive failure that prevents data from •
being recovered.

52

To restore the factory image of your computer
using the system recovery media:

Insert the system recovery disc or USB key 1.
and restart the computer.

When the DELL2.
immediately.

NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.

Select the appropriate boot device from the 3.
list and press <Enter>.

Follow the instructions on the screen to 4.
complete the recovery process.

™

logo appears, press <F12>

Restoring Your Operating System

Dell Factory Image Restore

CAUTION: Using Dell Factory Image
Restore permanently deletes all data on
the hard drive and removes any programs
or drivers installed after you received your
computer. If possible, back up the data
before using this option. Use Dell Factory
Image Restore only if System Restore did
not resolve your operating system problem.

NOTE: Dell Factory Image Restore may

not be available in certain countries or on
certain computers.

NOTE: If Dell Factory Image Restore is
not available on your computer, use Dell
DataSafe Local Backup (see “Dell DataSafe
Local Backup” on page 49) to restore your
operating system.

Use Dell Factory Image Restore only as the
last method to restore your operating system.
This option restores your hard drive to the
operating state it was in when you purchased

the computer. Any programs or files added since
you received your computer—including data
files—are permanently deleted from
the hard drive. Data files include documents,
spreadsheets, e‑mail messages, digital photos,
music files, and so on. If possible, back up all
data before using Factory Image Restore.

Performing Dell Factory Image Restore

Turn on the computer.1.

When the DELL2.
several times to access the Advanced Boot

Options Window.

NOTE: If you wait too long and the operating

system logo appears, continue to wait until
you see the Microsoft® Windows® desktop;
then, shut down your computer and try again.

Select 3. Repair Your Computer.
The System Recovery Options window
appears.

Select a keyboard layout and click 4. Next.

™

logo appears, press <F8>

53

Restoring Your Operating System

To access the recovery options, log on as a 5.
local user. To access the command prompt,
type administrator in the User name
field, then click OK.

Click 6. Dell Factory Image Restore.
The Dell Factory Image Restore welcome
screen appears.

NOTE: Depending upon your configuration,
you may need to select Dell Factory Tools,
then Dell Factory Image Restore.

Click 7. Next. The Confirm Data Deletion
screen appears.

NOTE: If you do not want to proceed with
Factory Image Restore, click Cancel.

54

Click the check box to confirm that you want 8.
to continue reformatting the hard drive and
restoring the system software to the factory
condition, then click Next.

The restore process begins and may take
five or more minutes to complete. A message
appears when the operating system and
factory‑installed applications have been
restored to factory condition.

Click 9. Finish to restart the computer.

Getting Help

INSPIRON

If you experience a problem with your computer,
you can complete the following steps to
diagnose and troubleshoot the problem:

See “Solving Problems” on page 1. 32 for
information and procedures that pertain to
the problem your computer is experiencing.

See “Dell Diagnostics” on page 2. 43 for
procedures on how to run Dell Diagnostics.

Fill out the “Diagnostic Checklist” on 3.
page 62.

Use Dell’s extensive suite of online services 4.
available at Dell Support (support.dell.com)
for help with installation and troubleshooting
procedures. See “Online Services” on
page 57 for a more extensive list of Dell
Support online.

If the preceding steps have not resolved the 5.
problem, see “Contacting Dell” on page 63.

NOTE: Call Dell Support from a telephone
near or at the computer so that the support
staff can assist you with any necessary
procedures.

NOTE: Dell’s Express Service Code system
may not be available in all countries.

When prompted by Dell’s automated telephone
system, enter your Express Service Code to
route the call directly to the proper support
personnel. If you do not have an Express
Service Code, open the Dell Accessories folder,
double‑click the Express Service Code icon, and
follow the directions.

NOTE: Some of the following services
are not always available in all locations
outside the continental U.S. Call your local
Dell representative for information on
availability.

55

Getting Help

Technical Support and Customer Service

Dell’s support service is available to answer
your questions about Dell hardware. Our
support staff uses computer‑based diagnostics
to provide fast, accurate answers.

To contact Dell’s support service, see
“Before You Call” on page 61 and then see the
contact information for your region or go to
support.dell.com.

56

DellConnect

DellConnect™ is a simple online access tool that
allows a Dell service and support associate to
access your computer through a broadband
connection, diagnose your problem, and repair it
all under your supervision. For more information,
go to support.dell.com/dellconnect.

Getting Help

Online Services

You can learn about Dell products and services
on the following websites:

www.dell.com•

www.dell.com/ap• (Asian/Pacific countries

only)

www.dell.com/jp• (Japan only)

www.euro.dell.com• (Europe only)

www.dell.com/la• (Latin American and

Caribbean countries)

www.dell.ca• (Canada only)

You can access Dell Support through the
following websites and e‑mail addresses:

Dell Support websites

support.dell.com•

support.jp.dell.com• (Japan only)

support.euro.dell.com• (Europe only)

Dell Support e-mail addresses

[e-mail]•

[e-mail]•

[e-mail]• (Latin America and

Caribbean countries only)

[e-mail]• (Asian/Pacific
countries only)

Dell Marketing and Sales e-mail
addresses

[e-mail]• (Asian/Pacific

countries only)

[e-mail]• (Canada only)

Anonymous file transfer protocol (FTP)

ftp.dell.com•

Log in as user: anonymous, and use your
e‑mail address as your password.

57

Getting Help

Automated Order-Status Service

To check on the status of any Dell products
that you have ordered, you can go to
support.dell.com, or you can call the automated
order‑status service. A recording prompts you for
the information needed to locate and report on
your order. For the telephone number to call your
region, see “Contacting Dell” on page 63.

If you have a problem with your order, such as
missing parts, wrong parts, or incorrect billing,
contact Dell for customer assistance. Have your
invoice or packing slip handy when you call. For
the telephone number to call for your region,
see “Contacting Dell” on page 63.

58

Product Information

If you need information about additional
products available from Dell, or if you would like
to place an order, visit the Dell website at
www.dell.com. For the telephone number to call
for your region or to speak to a sales specialist,
see “Contacting Dell” on page 63.

Getting Help

Returning Items for Repair Under Warranty or for Credit

Prepare all items being returned, whether for
repair or credit, as follows:

NOTE: Before you return the product to
Dell, make sure to back up any data on
the hard drive and on any other storage
device in the product. Remove any and
all confidential, proprietary and personal
information, as well as removable media,
such as CDs and media cards. Dell is not
responsible for any of your confidential,
proprietary or personal information; lost
or corrupted data; or damaged or lost
removable media that may be included
with your return.

Call Dell to obtain a Return Material 1.
Authorization Number, and write it clearly
and prominently on the outside of the box.
For the telephone number to call for your
region, see “Contacting Dell” on page 63.

Include a copy of the invoice and a letter 2.
describing the reason for the return.

Include a copy of the Diagnostics Checklist (see 3.
“Diagnostic Checklist” on page 62), indicating
the tests that you have run and any error
messages reported by the Dell Diagnostics
(see “Dell Diagnostics” on page 43).

Include any accessories that belong with the 4.
item(s) being returned (AC adapter, software,
guides, and so on) if the return is for credit.

59

Getting Help

Pack the equipment to be returned in the 5.
original (or equivalent) packing materials.

NOTE: You are responsible for paying
shipping expenses. You are also
responsible for insuring any product
returned, and you assume the risk of loss
during shipment to Dell. Collect On Delivery
(C.O.D.) packages are not accepted.

NOTE: Returns that are missing any of the
preceding requirements will be refused at
Dell’s receiving dock and returned to you.

60

Getting Help

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated‑

support telephone system direct your call more efficiently. You may also be asked for your
Service Tag.

Locating the Service Tag

The Service Tag for your computer can be found on a label at the bottom of your computer.

1

1

Service Tag/Express Service Code

61

Getting Help

Remember to fill out the following Diagnostics
Checklist. If possible, turn on your computer
before you call Dell for assistance and call from
a telephone at or near the computer. You may be
asked to type some commands at the keyboard,
relay detailed information during operations, or
try other troubleshooting steps possible only at
the computer itself. Ensure that the computer
documentation is available.

62

Diagnostic Checklist

Name:•

Date:•

Address:•

Phone number:•

Service Tag and Express Service Code •
(located on a label on the bottom of your
computer):

Return Material Authorization Number •
(if provided by Dell support technician):

Operating system and version:•

Devices:•

Expansion cards:•

Are you connected to a network? Yes/No•

Network, version, and network adapter:•

Programs and versions:•

Getting Help

See your operating system documentation
to determine the contents of the computer’s
start‑up files. If the computer is connected to
a printer, print each file. Otherwise, record the
contents of each file before calling Dell.

Error message, beep code, or diagnostic •
code:

Description of problem and troubleshooting •
procedures you performed:

Contacting Dell

For customers in the United States, call
800‑WWW‑DELL (800‑999‑3355).

NOTE: If you do not have an active
Internet connection, you can find contact
information on your purchase invoice,
packing slip, bill, or Dell product catalog.

Dell provides several online and telephone‑
based support and service options. Availability
varies by country and product, and some
services may not be available in your area.

To contact Dell for sales, technical support, or
customer service issues:

Visit 1. www.dell.com/contactdell.

Select your country or region. 2.

Select the appropriate service or support link 3.
based on your requirement.

Choose the method of contacting Dell that is 4.
convenient for you.

63

Finding More Information and Resources

If you need to: See:

INSPIRON

reinstall your operating system “System Recovery Media” on page 52

run a diagnostic program for your computer “Dell Diagnostics” on page 43

reinstall system software “My Dell Downloads” on page 40

find more information about the Microsoft®
Windows® operating system and features

upgrade your computer with new or additional
memory, or a new hard drive

reinstall or replace a worn or defective part

64

support.dell.com

the Service Manual at support.dell.com/manuals

NOTE: In some countries, opening and

replacing parts of your computer may void
your warranty. Check your warranty and
return policies before working inside your
computer.

If you need to: See:

find safety best practices information for your
computer

review Warranty information, Terms and
Conditions (U.S. only), Safety instructions,
Regulatory information, Ergonomics
information, and End User License Agreement

find your Service Tag/Express Service Code —
You must use the Service Tag to identify your
computer on support.dell.com or to contact
technical support

find drivers and downloads; readme files

access technical support and product help

check on your order status for new purchases

find solutions and answers to common
questions

locate information for last‑minute updates
about technical changes to your computer or
advanced technical‑reference material for
technicians or experienced users

the safety and regulatory documents that
shipped with your computer and also see the
Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.

the bottom of your computer

the Dell Support Center. To launch the Dell
Support Center, click the icon in the
taskbar.

support.dell.com

Finding More Information and Resources

65

Specifications

This section provides information that you may need when setting up, updating drivers for, and

INSPIRON

upgrading your computer.

NOTE: Offerings may vary by region. For more information regarding the configuration of your
computer, see your computer documentation at the following location:

Windows® 7:

Windows Vista

Start → All Programs→ Dell Help Documentation.

®

: Start → Help and Support→ Dell EDocs.

Computer Model

Inspiron™ 410

Computer Information

Processor
types

System
chipset

66

AMD™ Athlon™ II Dual Core
AMD Turion™ II Dual Core
AMD Phenom™ II Triple Core
AMD Phenom II Quad Core
AMD V Series Single Core

RS880M+SB820M

Memory

Connectors two internally‑accessible

SODIMM connectors

Memory type 1066‑MHz DDR3 SODIMMs;

non‑ECC memory only

Specications

Memory

Memory module
capacities

Configurations
possible

NOTE: For instructions on upgrading
memory, see the

support.dell.com/manuals.

1 GB, 2 GB, and 4 GB

1 GB, 2 GB, 3 GB, 4 GB,
6 GB, and 8 GB

Service Manual

Drives

Externally
accessible
(optional)

Internally
accessible

one 5.25‑inch bay for a

12.7 mm tray load SATA
DVD+/‑RW Super Multi
Drive or Blu‑ray Disc™
combo (optional)

one 3.5‑inch bay for SATA
hard drive

at

Audio

Type integrated 2.1 channel

High Definition audio

up to 7.1 channel digital
audio from
S/PDIF (optical)

Communication

Wireless
(optional)

Network adapter

802.11 a/b/g/n; b/g/n

10/100/1000 Ethernet LAN
on system board

Video

Integrated ATI Mobility Radeon™ HD

4250

Discrete
(optional)

ATI Mobility Radeon™ HD
5450, 1GB

67

Specications

Memory Card Reader

Cards supported Secure Digital (SD) card

MicroSD card

MiniSD card

Secure Digital High
Capacity Card (SDHC)

MultiMedia Card (MMC)

xD‑Picture card

Memory Stick PRO/Duo
card

External Connectors

Front Panel Connectors:

USB two USB 2.0 compliant

connectors

Audio one headphone connector

68

External Connectors

Memory card
reader

IR sensor
(optional)

Back Panel Connectors:

Network
adapter

USB two USB 2.0 compliant

Audio one microphone and one

S/PDIF one digital S/PDIF (optical)

eS ATA two 7‑pin connectors

VGA one 15‑hole connector

HDMI one 19‑pin connector

one 4‑in‑1 card slot

one

one RJ45 connector

connectors

line‑out connector

connector

Specications

AC Adapter

90 W (E‑Series):

NOTE: Supported on models with a
discrete graphic card (optional).

Input voltage 100‑240 VAC

Input current 1.5 A

Input
frequency

Output power 90 W

Output current 4.62 A

Rated output
voltage

65 W (E‑Series):

Input voltage 100‑240 VAC

Input current 1.5/1.6/1.7 A

Input
frequency

50‑60 Hz

19.5 VDC

50‑60 Hz

AC Adapter

Output power 65 W

Output current 3.34 A

Rated output
voltage

19.5 VDC

Battery

Coin‑cell battery 3 V CR2032 lithium coin

cell

Physical

Height 197.6 mm (7.77 inches)

Width 197.6 mm (7.77 inches)

Depth 89 mm (3.50 inches)

Weight 2.0 kg (4.41 lb)

69

Specications

Computer Environment

Temperature range:

Operating 10°C to 35°C (50°F to

95°F)

Storage –40°C to 65°C (–40°F to

149°F)

Relative humidity
(maximum)

Maximum vibration (using a random‑vibration
spectrum that simulates user environment):

Operating 0.26 GRMS

Storage 2.2 GRMS

70

20% to 80%
(noncondensing)

Computer Environment

Maximum shock (for operating — measured
with Dell Diagnostics running on the hard drive
and a 2‑ms half‑sine pulse; for non‑operating —
measured with the hard drive in head‑parked
position and a 26‑ms half‑sine pulse):

Operating 40 G for 2 ms with a

change in velocity of
20 in/s (51 cm/s)

Non‑Operating 45 G for 26 ms with a

change in velocity of
288 in/s (732 cm/s)

Altitude (maximum):

Operating –15.2 to 3048 m

(–50 to 10,000 ft)

Storage –15.2 to 10,668 m

(–50 to 35,000 ft)

Airborne
contaminant level

G2 or lower as defined
by ISA‑S71.04‑1985

Appendix

Macrovision Product Notice

This product incorporates copyright protection technology that is protected by method claims of
certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and
other rights owners. Use of this copyright protection technology must be authorized by Macrovision
Corporation, and is intended for home and other limited viewing uses only unless otherwise
authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

71

INSPIRON

Appendix

Information for NOM, or Official Mexican Standard (Only for Mexico)

The following information is provided in the device(s) described in this document in accordance
with the requirements of the Official Mexican Standard (NOM):

Importer:

Dell México S.A. de C.V.

Paseo de la Reforma 2620 – Flat 11°

Col. Lomas Altas

11950 México, D.F.

Regulatory model number Input Voltage Input Frequency Rated Output Current

D03U 100‑240 V 50‑60 Hz 3.34/4.62 A

For details, read the safety information that shipped with your computer.

For additional safety best practices information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.

72

Index

INSPIRON

C

calling Dell 61

CDs, playing and creating 29

chipset 66

computer capabilities 29

connect(ing)

optional network cable 14

Contacting Dell 63

customer service 56

D

DataSafe Local Backup 49

DellConnect 56

Dell Diagnostics 43

Diagnostic Checklist 62

drivers and downloads 65

DVDs, playing and creating 29

E

eject button 23

ejecting the disc 23

email addresses

for technical support 57

eSATA connector 27

Express Service Code 55

F

front view features 22

FTP login, anonymous 57

H

hard drive

type 67

73

Index

hard drive activity light 28

hardware problems

diagnosing 42

Hardware Troubleshooter 42

HDMI connector 28

I

Internet connection 19

ISP

Internet Service Provider 19

L

Locating the Service Tag 61

M

Memory Card Reader 23

memory problems

solving 35

memory support 66

74

N

network connection

fixing 33

network connector

location 27

O

optical audio connector

S/PDIF 27

order status 58

P

power button and light 25

power problems, solving 34

problems, solving 32

processor 66

products

information and purchasing 58

Index

R

restoring factory image 53

S

Service Tag 61

shipping products

for return or repair 59

software features 29

software problems 36

solving problems 32

support email addresses 57

support sites

worldwide 57

System Messages 40

T

technical support 56

U

USB 2.0

back connectors 27

front connectors 23

W

warranty returns 59

Windows

Program Compatibility Wizard 37

Windows, reinstalling 47

wireless network connection 33

75

0M41FVA00

Printed in the U.S.A.

www.dell.com | support.dell.com