Dell 200, 6100 User Manual
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Information in this document is subject to change without notice.
1996-1997 Dell Comput er C orporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer Corporati on is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and PowerEdge are registere d trademarks, DellWare is a registered service mark, and Dell
Dimension is a trademark of Dell Computer Corporation; Intel and Pentium are registered trademarks of Intel Corporation; Microsoft, Windows,
Windows NT , and MS-DOS are registered trademarks of Microsoft Corporation; CompuServe is a registered trademark of CompuServe, Inc.; and
PRODIGY is a registered trademark of Prodigy Services Co.
Other trademarks and t rade names may be used in this document to refer to either the ent itie s claiming the marks and nam es or th eir products.
Dell Computer Corporation disclaims any pro prietary interest in trademarks and trade names other th an i ts own.
January 1997 P/N 53860
Safety Instructions
U
se the following safety guidelines to he lp protect
your computer system from potential damage and to
ensure your own personal safety.
W
hen Working Inside the
Computer
WARNING: The power supplies in this computer
system produce high voltages and energy hazards,
which can cause bodily harm. Only trained service
technicians are authorized to remove the computer
covers and access any of the components inside the
computer.
WARNING: Before a trained service technician
accesses the inside of the computer, any and all
power supplies must be disconnected from their
power source, and the cables to the power supplies
must also be disconnected. If this computer has
more than one power supply, disconnect both
power supply cords before servicing to avoid
electrical shock.
Before taking the covers off of the computer, perform the
following steps in the sequence indicated:
1. Turn off the computer and any peripherals.
2. Disconnect the computer and peripherals from
their power sources. Also, disconnect any telephone or telecommunications lines from the
computer.
Doing so reduces the potential for personal injury or
shock.
3. T ouch an unpainted metal surface on the computer chassis, such as the power supply, before
touching anything inside the computer.
While you work, periodically touch an unpainted
metal surface on the computer chassis to dissipate
any static electricity that might harm internal
components.
In addition, take note of these safety guidel ines when
appropriate:
To help avoid possible damage to the system board,
•
wait five seconds after turning off the system before
removing a compon ent from the system bo ard or disconnecting a peripheral device from the computer.
When you disconnect a cable, pull on its connector
•
or on its strain-relief loop, not on the cable itself.
Some cables have a connector with locking tabs; if
you are disconnecting this type of cable, press in on
the locking tabs before disconnecting the cable. As
you pull connectors apart, keep them evenly aligned
to avoid bending any connector pins. Also, before
you connect a cable, make sure both connectors are
correctly oriented and aligned.
Handle components and cards with care. Don’t touch
•
the components or contacts on a card. Hold a card by
its edges or by its metal mounting bracket. Hold a
component such as a microprocessor chip by its
edges, not by its pins.
Protecting Against Electrostatic
Discharge
Static electricity can harm delicate components inside the
computer. To prevent static damage, discharge static
electricity from your body before you touch any of the
computer’s electronic components, such as the
v
microprocessor. You can do so by touching an unpainted
metal surface on the computer chassis.
As you continue to work inside the computer, periodically touch an unpainted metal surface to remove any
static charge your body may have accumulated.
In addition to the preceding precautions, you can also
take the following steps to prevent damage from electrostatic discharge (ESD):
•
When unpacking a static-sensitive component from
its shipping carton, do not remove the component’s
antistatic packing material until you are ready to
install the component in the computer. Just before
unwrapping the antistatic packaging, be sure to discharge static electricity from your body.
•
When transporting a sensitive component, first place
it in an antistatic container or packaging.
•
Handle all sensitive components in a static-safe area.
If possible, use antistatic floor pads and workbench
pads.
The following caution appears throughout this docu ment
to remind you of these precautions:
CAUTION: See “Protecting Against Electrostatic
Discharge” in the safety instructions at the front of
this guide.
W
hen Using the Computer
System
As you use the computer system, observe the following
safety guidelines:
•
Be sure the monitor and attached peripherals are
electrically rated to operate with the alternating current (AC) power available in your location.
•
To help prevent electric shock, plug the computer
and peripheral power cables into properly grounded
power sources. These cables are equipped with
3-prong plugs to ensure proper grounding. Do not
use adapter plugs or remove the grounding prong
from a cable. If you must use an extension cab le, use
a 3-wire cable with properly grounded plugs.
•
To help protect the computer system from sudden,
transient increases and decreases in electrical power,
use a surge suppressor, line conditioner, or uninterruptible power su ppl y.
•
Be sure nothing rests on the computer system’s
cables and that the cables are not located where they
can be stepped on or tripped over.
•
Do not spill food or liquids on the computer. If the
computer gets wet, see Chapter 7, “Checking Inside
the Computer.”
•
Do not push any objects into the openings of the
computer. Doing so can cause fire or electric shock
by shorting out interior components.
•
Keep the computer away from radiators and heat
sources. Also, do not block cooling vents. Avoid
placing loose papers underneath the computer; do
not place the computer in a closed-in wall unit or on
a rug.
vi
Preface
A
bout This Guide
This guide provides directions for trained service technicians who are installing system upgrade options in a Dell
PowerEdge 6100/200 computer system or are troubleshooting problems that have temporarily disabled a
system. Before calling for technical assistance, follow the
recommended procedure(s) in this guide to solve most
hardware and software problems yoursel f.
•
Chapter 1, “Introduction,” pro vides a brief ov erview
of system service features.
•
Everyone should read Chapter 2, “Checking the
Basics,” for some initial checks and procedures that
can be used to solve basic computer problems. It also
directs you to the appropriate chapter in this guide
for more detailed troubleshooting information and
procedures to solve more complex problems.
•
Whenever you receive an error message o r code, you
should read Chapter 3, “Messages and Codes.” This
chapter discusses system messages, system beep
codes, warning messages, diagnostics messages,
Dell Hardware Instrumentation Package (HIP) alert
log messages, and small computer system interface
(SCSI) hard-disk drive indicators.
•
If you suspect that the problems are software-related,
or you are still having problems after testing the
computer’s hardware, read Chapter 4, “Finding Software Solutions.” It provid es some general guid elin es
for analyzing software problems.
•
For hardware-related problems, read Chapter 5,
“Running the System Diagnostics.” Chapter 6,
“Checking the Equipment,” and Chapter 7, “Checking Inside the Computer,” provide troubleshooting
procedures for equipment connected to the input/
output (I/O) panel of the compute r a nd components
inside the computer, respectively. Chapter 7 also
provides inform atio n on remo ving the comp uter co vers and front bezel.
•
Chapter 8, “Installing System Board Options,”
Chapter 9, “Installing Drives in the External Bays,”
and Chapter 10, “Installing Drives in the Internal
Bays,” are intended for technicians who want to
install or remove options inside th e computer, such
as single in-line memory modules (SIMMs), expansion cards, or SCSI devices.
•
Chapter 11, “Getting Help,” describes the help tools
Dell provides to assist you should you have a problem with the computer. It also explains how and
when to call Dell for technical assistance.
•
Make a copy of the checklist in Appendix A, “Diagnostics Checklist,” and fill it out as you perform the
troubleshooting procedures. If you need to call Dell
for technical assistance, use the completed checklist
to tell the support technician what procedures you
performed to better help the Dell technician give you
assistance. If you must return a piece of hardware to
Dell, include a completed checklist.
•
Appendix B, “Diagnosti c V ideo Tests,” d iscusses the
tests for the Video Test Group i n the s ys tem di ag nos tics to help you test the monitor.
•
Appendix C, “Jumpers, Switches, and Connectors,”
is intended for technicians who are troubleshooting
the system or adding internal options and need to
change jumper or switch settings on the system
board or microprocessor modules, need to identify
connectors on the various boards and modules, or
need to disable a forgotten password.
•
A table of the abbreviations and acronyms used
throughout this guide and in other Dell system documentation precedes the index.
vii
O
ther Documentation You May
Need
You may need to reference the following documentation
when performing the procedures in this guide:
•
The Dell Po werEdge 6100/200 System User’s Guide,
which describes system features and technical specifications, SCSI device drivers, the system setup
program, software support, and the system configuration utility.
•
The Intel LANDesk Server Manager software,
which includes a CD containing the server manager
software and the following documents: LANDesk
Server Manager Setup Guide, LANDesk Server
Manager User’s Guide, LANDesk Server Control
Installation and User’s Guide, and LANDesk Server
Monitor Module Installation and User’s Guide.
•
The Dell Hardware Instrumentation Package for
Intel LANDesk Server Manager User’s Guide, which
provides installation and configuration procedures as
well as the alert messages issued by this server management software.
•
The Using the Dell Server Assistant CD document
provides instructions for using the Dell Server Assis-
tant CD.
You may also have one or more of the following
documents:
•
The Dell PowerEdge 4100 and 6100 Systems Rack
Kit Installation Guide, which provides detailed
instructions for installing the system in a rack.
•
The following documents accompany the Dell PowerEdge Expandable RAID Controller: Dell
PowerEdge Expandable RAID Controller User’s
Guide, Dell PowerEdge Expandable RAID Controller Client User’s Guide, Dell PowerEdge
Expandable RAID Controller General Alert Server
User’s Guide, and Dell PowerEdge Expandable
RAID Controller Battery Backup Module User’s
Guide.
•
Operating system documentation is included with
the system if you ordered the operating system software from Dell. This documentation describes how
to install (if necessary), configure, and use the operating system software.
•
Documentation is include d with any options you
purchase separately from the system, such as the
Dell PowerEdge Expandable RAID Controller host
adapter. This documentation includes information
that you need to configure and install these options
in the Dell computer. Installation instructions for the
options are included in the system documentation.
•
Technical information files—sometimes called
“readme” files—may be installed on the hard-disk
drive to provide last-minute updates about technical
changes to the system or advanced technical reference material intended for experienced users or
technicians.
NOTE: Documentation updates are sometimes included
with the system to describe chang e s to the system or software. Always read these updates
other documentation because the u pdates often contain infor mation that supersedes the information in the other
documents.
N
otational Conventions
The following subsections list notational conventions
used in this document.
before
consulting any
Warnings, Cautions, and Notes
Throughout this guide, there may be blocks of text
printed in bold type within boxes or in italic type. These
blocks are warnings, cautions, and notes, and they are
used as follows:
WARNING: A WARNING indicates the potential
for bodily harm and tells you how to avoid the
problem.
CAUTION: A CAUTION indicates either potential damage to ha rdware or loss of data and tells
you how to avoid the problem.
NOTE: A NOTE indicates important information that
helps you make better use of the computer system.
viii
Typographical Conventions
The following list defines (where appropriate) and illustrates typographical conventions used as visual cues for
specific elements of text throughout this document:
•
Keycaps, the labeling that appears on the keys on a
keyboard, are enclosed in angle brackets.
Example: <Enter>
•
Key combinations are series of keys to be pressed
simultaneously (unless otherwise indicated) to perform a single function.
Example: <Ctrl><Alt><Enter>
•
Commands presented in lowercase bold are fo r ref erence purposes only and are not intended to be typed
when referenced.
Example: “Use the format command to . . . .”
In contrast, commands presented in the C ourier New
font are part of an instruction and intended to be
typed.
Example: “Type
in drive A.”
•
Filenames and directory names are presented in low-
ercase bold.
Examples: autoexec.bat and c:\windows
format a:
to format the diskette
•
Syntax lines consist of a command and all its
possible parameters. Commands are displayed in
lowercase bold; variable parameters (those for which
you substitute a value) are displayed in lowercase
italics; constant parameters are displayed in lowercase bold. The brackets indicate items that are
optional.
Example: del [drive:] [path] filename [/p]
•
Command lines consist of a command and may
include one or more of the command’s possible
parameters. Command lines are presented in the
Courier New font.
Example:
•
Screen text is text that appears on the screen of your
monitor or display. It can be a system message, for
example, or it can be text that you are instructed to
type as part of a command (referred to as a comman d
line). Screen text is presented in the Courier New
font.
Example: The following message appears on your
screen:
No boot device available
Example: “Type
•
Variables are placeholders for which you subst itute a
value. They are presented in italics.
Example: SIMMn (where n represents the SIMM socket
designation)
del c:\myfile.doc
md c:\dos
and press <Enter>.”
ix
x
Contents
Chapter 1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Chapter 2
Checking the Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Backing Up Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Basic Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Checking Connections and Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Look and Listen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
The System Setup Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
The System Configuration Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Chapter 3
Messages and Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
System Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
System Beep Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Diagnostics Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Alert Log Messages From the Dell HIP Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
SCSI Hard-Disk Drive Indicator Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Chapter 4
Finding Software Solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Installing and Configuring Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Using Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Input Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Program Conflicts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Avoiding Interrupt Assignment Conflicts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
xi
Chapter 5
Running the System Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Features of the System Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
When to Use the System Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Starting the System Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
How to Use the System Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Confirming the System Configuration Information. . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
How to Use the Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Main Menu Categories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Run . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Select. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4
Subtest. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Run (Under Subtest). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Select (Under Subtest) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Options (Under Subtest). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Test Limits (Under Subtest). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
About (Under Subtest). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Key-Help (Under Subtest) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Quit Menu (Under Subtest) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Number of Times to Repeat Test(s). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Maximum Errors Allowed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Pause for User Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Output Device for Status Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Output Device for Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Test Limits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
About. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Key-Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Quit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Tests in the System Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
RAM Test Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Subtests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Why Run a RAM Test?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
System Set Test Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Subtests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
Why Run a System Set Test? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
xii
Video Test Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12
Subtests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 -12
Why Run a Video Test?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12
Keyboard Test Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13
Subtests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 -13
Why Run a Keyboard Test?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13
Mouse Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-13
Subtests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 -13
Why Run the Mouse Test?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
Diskette Drives Test Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
Subtests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 -14
Why Run a Diskette Drives Test? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
Serial/Infrared Ports Test Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
Subtests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 -15
Why Run a Serial/Infrared Ports Test? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15
Parallel Ports Test Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15
Subtests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 -16
Why Run a Parallel Ports Test? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16
SCSI Devices Test Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16
Subtests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 -16
Why Run a SCSI Devices Test?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17
Chapter 6
Checking the Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Troubleshooting the Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Troubleshooting the Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Troubleshooting I/O Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Troubleshooting the Basic I/O Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Troubleshooting a Parallel Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Troubleshooting a Serial I/O Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Chapter 7
Checking Inside the Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Safety First—For You and the Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Removing and Replacing the Computer Covers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Removing the Computer Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Replacing the Computer Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-3
Removing the Front Bezel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
xiii
Inside the Chassis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
Responding to a Dell HIP Alert Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6
Troubleshooting a Wet Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6
Troubleshooting a Damaged Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7
Troubleshooting the RTC Chip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Troubleshooting and Replacing the Battery on the Control Panel. . . . . . . . . . . . . . . 7-8
Troubleshooting Power Supply Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9
Replacing a Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9
Troubleshooting Power Cable Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10
Troubleshooting a Cooling Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10
Replacing a Cooling Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-11
Troubleshooting Expansion Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12
Troubleshooting System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13
Troubleshooting the Video Subsystem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14
Troubleshooting the System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-15
Troubleshooting the Diskette Drive Subsystem. . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-16
Checking the Diskette Drive Subsystem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-17
Troubleshooting the Diskette Drive Subsystem . . . . . . . . . . . . . . . . . . . . . . . . 7-17
Troubleshooting a SCSI Tape Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-18
Troubleshooting SCSI Hard-Disk Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-19
Drive Indicator Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-19
Troubleshooting the SCSI Hard-Disk Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . 7-20
Chapter 8
Installing System Board Options. . . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Expansion Cards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2
Installing an Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3
Relocating or Removing an Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-4
Adding Memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Memory Upgrade Kits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
SIMM Installation Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Performing a Memory Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-7
Installing SIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-8
Removing SIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9
Upgrading the Microprocessor or Installing Additional Microprocessors. . . . . . . . . 8-9
Replacing the RTC Chip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14
xiv
Chapter 9
Installing Drives in the External Bays . . . . . . . . . . . . . . . . . . . . . . 9-1
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2
Removing and Replacing Front-Panel Inserts . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
Connecting the Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
DC Power Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4
Installing SCSI Devices in the External Bays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4
SCSI Configuration Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-4
SCSI ID Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4
Device Termination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4
SCSI Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5
Installing a SCSI Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5
Installing an Internal Tape Drive That Uses a Controller Card . . . . . . . . . . . . . . 9-7
Installing an External Tape Drive That Uses a Controller Card . . . . . . . . . . . . . 9-8
Chapter 10
Installing Drives in the Internal Bays. . . . . . . . . . . . . . . . . . . . . . 10-1
Installing SCSI Hard-Disk Drives in the Internal Drive Bays . . . . . . . . . . . . . . . . . 10-2
SCSI Hard-Disk Drive Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-2
Removing and Installing a SCSI Hard-Disk Drive . . . . . . . . . . . . . . . . . . . . . . 10-3
Removing a SCSI Hard-Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-3
Installing a SCSI Hard-Disk Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-3
Removing and Inserting a SCSI Hard-Disk Drive With the
System Running. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-3
SCSI Hard-Disk Drive Indicator Patterns. . . . . . . . . . . . . . . . . . . . . . . . . . 10-4
Removing a SCSI Hard-Disk Drive With the System Running. . . . . . . . . 10-4
Inserting a SCSI Hard-Disk Drive With the System Running . . . . . . . . . . 10-4
Installing a PowerEdge Expandable RAID Controller Host Adapter Card . . . . . . . 10-4
Configuring the Boot Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-6
Partitioning and Formatting SCSI
Hard-Disk Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-6
Chapter 11
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-1
Technical Assistance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-1
Help Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-1
System Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-2
World Wide Web on the Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-2
Commercial Online Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-3
xv
Dell Diagnostics Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-3
AutoTech Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-3
TechFax Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-3
TechConnect BBS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-4
Automated Order-Status System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-4
Technical Support Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-4
Problems With Your Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-4
Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-4
Returning Items for Warranty Repair or Credit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-5
Before You Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-5
Dell Contact Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-5
Appendix A
Diagnostics Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Before You Call.... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-1
Appendix B
Diagnostic Video Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
Video Memory Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
Video Hardware Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
Text Mode Character Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1
Character Attributes Subtest (80 x 25) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2
Character Set Subtest (80 x 25). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2
Character Attributes Subtest (40 x 25) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2
Character Set Subtest (40 x 25). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2
Text Mode Color Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3
Color Attributes Subtest (80 x 25) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-3
Color Attributes Subtest (40 x 25) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4
Color Bars Subtest. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4
Text Mode Pages Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4
Graphics Mode Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4
320 x 200 Graphics Mode Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-4
640 x 200 Black/White Graphics Mode Screen . . . . . . . . . . . . . . . . . . . . . . . . . B-4
640 x 480 Monochrome Graphics Mode Screen. . . . . . . . . . . . . . . . . . . . . . . . . B-4
320 x 200 16-Color Graphics Mode Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5
640 x 200 16-Color Graphics Mode Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5
640 x 350 16-Color Graphics Mode Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5
640 x 480 2-Color Graphics Mode Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5
xvi
640 x 480 16-Color Graphics Mode Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-5
320 x 200 256-Color Graphics Mode Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . B-6
640 x 480 256-Color Graphics Mode Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . B-6
800 x 600 16-Color Graphics Mode Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-6
800 x 600 256-Color Graphics Mode Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . B-6
1024 x 768 16-Color Graphics Mode Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . .B-6
1024 x 768 256-Color Graphics Mode Screen. . . . . . . . . . . . . . . . . . . . . . . . . . .B-6
1280 x 1024 16-Color Graphics Mode Screen. . . . . . . . . . . . . . . . . . . . . . . . . . .B-6
Color Palettes Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-6
Solid Colors Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-7
Appendix C
Jumpers, Switches, and Connectors. . . . . . . . . . . . . . . . . . . . . . . C-1
Jumpers and Switches—A General Explanation. . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-1
Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-1
Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-1
System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-2
System Board Labels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-5
Microprocessor Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-6
SCSI Backplane Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-8
Power-Supply Paralleling Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .C-9
Disabling a Forgotten Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C -10
Abbreviations and Acronyms
Index
Figures
Figure 2-1. Back Panel Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Figure 2-2. Front Panel Switches and Controls. . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Figure 5-1. Sample Diagnostics Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Figure 5-2. Sample System Diagnostics Main Screen . . . . . . . . . . . . . . . . . . . . . 5-3
Figure 7-1. Keylocks on the Computer’s Back Panel . . . . . . . . . . . . . . . . . . . . . . 7-2
Figure 7-2. Removing the Computer Covers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
Figure 7-3. Removing the Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
Figure 7-4. Inside the Chassis—Front/Left Side View . . . . . . . . . . . . . . . . . . . . . 7-5
Figure 7-5. Inside the Chassis—Back/Right Side View . . . . . . . . . . . . . . . . . . . . 7-6
Figure 7-6. Battery Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9
xvii
Figure 7-7. Power Supply Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9
Figure 7-8. Removing the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10
Figure 7-9. Replacing a Cooling Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-11
Figure 8-1. System Board Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2
Figure 8-2. Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3
Figure 8-3. Expansion-Card Connectors on the System Board . . . . . . . . . . . . . . 8-3
Figure 8-4. Memory Module and SIMM Sockets . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Figure 8-5. Installing a SIMM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9
Figure 8-6. Removing a SIMM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9
Figure 8-7. Microprocessor Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9
Figure 8-8. Microprocessor Securing Clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-12
Figure 8-9. Removing the Microprocessor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-12
Figure 8-10. Pin-1 Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13
Figure 8-11. Installing the Microprocessor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-13
Figure 8-12. Installing the Heat Sink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14
Figure 8-13. RTC Chip. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-15
Figure 9-1. External Drive Bay Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-2
Figure 9-2. Removing a Front-Panel Insert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
Figure 9-3. Power Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
Figure 9-4. Header Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
Figure 9-5. DC Power Cable Connectors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-4
Figure 9-6. Attaching Drive Rails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5
Figure 9-7. Cable Connections for a SCSI Device in the
External Drive Bays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-6
Figure 10-1. Internal Drive Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-2
Figure 10-2. Installing a SCSI Hard-Disk Drive Carrier . . . . . . . . . . . . . . . . . . . 10-3
Figure 10-3. Cable Configuration for a PowerEdge Expandable
RAID Controller Host Adapter Card. . . . . . . . . . . . . . . . . . . . . . . . 10-5
Figure 10-4. Daisy-Chaining External SCSI Devices . . . . . . . . . . . . . . . . . . . . . 10-6
Figure B-1. 80-Column x 25-Line Character Set Subtest Screen. . . . . . . . . . . . . B-2
Figure B-2. 40-Column x 25-Line Character Set Subtest Screen. . . . . . . . . . . . . B-2
Figure B-3. 640 x 480 Monochrome Graphics Mode Screen . . . . . . . . . . . . . . . . B-4
Figure B-4. 640 x 480 2-Color Graphics Mode Screen . . . . . . . . . . . . . . . . . . . . B-5
Figure C-1. System Board Jumpers and Switches . . . . . . . . . . . . . . . . . . . . . . . . C-2
Figure C-2. Microprocessor Module Jumpers. . . . . . . . . . . . . . . . . . . . . . . . . . . . C-6
Figure C-3. SCSI Backplane Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-8
Figure C-4. Power-Supply Paralleling Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-9
xviii
Tables
Table 2-1. Boot Routine Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Table 3-1. System Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Table 3-2. System Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Table 3-3. SCSI Hard-Disk Drive Indicator Patterns. . . . . . . . . . . . . . . . . . . . . . 3-6
Table 4-1. Default IRQ Line Assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2
Table 5-1. Option Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Table 5-2. System Diagnostics Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Table 7-1. Power Cable Connectors on the Power-Supply
Paralleling Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10
Table 8-1. Sample SIMM Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Table 8-2. Valid Microprocessor Configurations . . . . . . . . . . . . . . . . . . . . . . . 8-10
Table 11-1. Help Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-2
Table 11-2. International Dialing Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-6
Table 11-3. Dell Contact Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-8
Table B-1. Color Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-3
Table C-1. System-Board Jumper and Switch Settin gs . . . . . . . . . . . . . . . . . . . .C-3
Table C-2. System Board Connectors and Sockets . . . . . . . . . . . . . . . . . . . . . . .C-5
Table C-3. Microprocessor Module Jumper Settings . . . . . . . . . . . . . . . . . . . . . .C-7
Table C-4. SCSI Backplane Board Connectors . . . . . . . . . . . . . . . . . . . . . . . . . .C-8
Table C-5. Power-Supply Paralleling Board Connectors. . . . . . . . . . . . . . . . . .C -10
xix
xx
Tables
Table 2-1. Boot Routine Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Table 3-1. System Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Table 3-2. System Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Table 3-3. SCSI Hard-Disk Drive Indicator Patterns. . . . . . . . . . . . . . . . . . . . . . 3-6
Table 4-1. Default IRQ Line Assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2
Table 5-1. Option Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Table 5-2. System Diagnostics Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Table 7-1. Power Cable Connectors on the Power-Supply Paralleling Board. . 7-10
Table 8-1. Sample SIMM Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Table 8-2. Valid Microprocessor Configurations . . . . . . . . . . . . . . . . . . . . . . . 8-10
Table 11-1. Help Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-2
Table 11-2. International Dialing Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-6
Table 11-3. Dell Contact Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-8
Table B-1. Color Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-3
Table C-1. System-Board Jumper and Switch Settin gs . . . . . . . . . . . . . . . . . . . .C-3
Table C-2. System Board Connectors and Sockets . . . . . . . . . . . . . . . . . . . . . . .C-5
Table C-3. Microprocessor Module Jumper Settings . . . . . . . . . . . . . . . . . . . . . .C-7
Table C-4. SCSI Backplane Board Connectors . . . . . . . . . . . . . . . . . . . . . . . . . .C-8
Table C-5. Power Supply Paralleling Board Connectors . . . . . . . . . . . . . . . . . .C-10
DELL CONFIDENTIAL Preliminary 12/17/96
xxiii
xxiv
DELL CONFIDENTIAL Preliminary 12/17/96
Chapter 2
Checking the Basics
I
f a Dell PowerEdge 6100 computer system is not working as expected, start your troubleshooting with the
procedures in this chapter. This chapter guides you
through some initial checks and procedures that can solve
basic computer problems. It can also direct you to the
appropriate chapter in this guide for detailed troubleshooting information and procedures to solve more
complex problems.
NOTE: When you see the question, “Is the problem
resolved?” in a troubleshooting procedure, perform the
operation that caused the problem.
B
acking Up Files
If the system is behaving erratically, back up the files
immediately. See the documentation that came with the
operating system for instructions on how to back up the
files.
B
asic Checks
The following procedure leads you through the checks
necessary to solve some basic computer problems:
1. Was an alert message issued by the Dell HIP
server management program?
The Dell Hardware Instrumentation Package (HIP)
server management application program generates
warning and failure messages for drive, temperature,
fan, and power conditions. These messages appear in
the simple network management protocol (SNMP)
trap log file. To see the trap log, select any enterprise
under the SNMP trap log icon. More information
about the Alert Log window and opt i ons is provided
in the Dell HIP online help.
Yes. Go to “Alert Log Messages From the Dell HIP
Program” in Chapter 3.
No. Continue to step 2.
2. Is the computer wet or damaged?
Yes. Go to Chapter 7, “Checking Inside the
Computer.”
No. Continue to step 3.
3. Perform the steps in “Checking Connections and
Switches” next i n t h i s c h ap t er.
Is the problem resolved?
Yes. The power to the computer system was faulty , or
the connections to the computer system were loose.
You have fixed the problem.
No. Continue to step 4.
4. Perform the steps in “Look and Listen” later in
this chapter.
Did the computer system complete the boot routine?
Yes. Continue to step 5.
No. A serious malfunction may have occurr ed. Go to
Chapter 11, “Getting Help.”
5. Did you receive a system message or beep code?
Yes. Go to Chapter 3, “Messages and Codes.”
No. Continue to step 6.
Checking the Basics 2-1
6. V erify the settings in the system setup program as
explained in “The System Setup Program” later
in this chapter.
Is the problem resolved?
Yes. The system configuration information was
incorrect. You have fixed the problem.
No. Continue to step 7.
7. Run the system diagnostics as described in Chapter 5.
C
hecking Connections and
Switches
Improperly set switches and controls and loose or
improperly connected cables are the most likely source of
problems for the computer, monitor, or other peripherals
(such as a printer, keyboard, mouse, or other external
equipment). A quick check of all the switches, controls,
and cable connections can easily solve these problems.
Figure 2-1 shows the back pan e l connections on the computer. Figure 2-2 shows the switches and controls on the
front panel of the computer.
2-2 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide
upper SCSI output slot
mouse connector
keyboard connector
serial port 2 connector
serial port 1 connector
parallel port connector
video connector
AC power receptacle
Figure 2-1. Back Panel Features
SMB connector
security cable slot
lower SCSI output slot
Checking the Basics 2-3
Figure 2-2. Front Panel Switches and Controls
diskette-drive
access indicator
power switch
power indicator
reset button
hard-disk drive
online indicator (6)
hard-disk drive
activity indicator (6)
hard-disk drive failure
indicator (6)
Complete the following procedure to check all the connections and switches:
1. Turn off the system, including any attached
peripherals (such as the monitor, keyboard,
printer, external drives, scanners, or plotters).
Disconnect all the alternating current (AC) power
cables from their power sources.
2. If the computer is connected to a power strip,
turn off the power strip and turn it on again.
Is the power strip getting power?
Yes. Go to step 5.
No. Continue to step 3.
3. Plug the power strip into another electrical outlet.
Is the power strip getting power?
Yes. The original electrical outlet probably does not
function. Use a different electrical outlet.
No. Continue to step 4.
4. Plug a lamp that you know works into the electrical outlet.
Does the lamp get power?
Yes. The power strip is probably not functioning
properly. Get another power strip.
No. Continue to step 5.
5. Reconnect the system, including any peripherals,
to AC power.
Make sure that all connections fit tightly together.
6. Turn on the system.
Is the problem resolved?
Yes. The connections were loose. You have fixed the
problem.
No. Continue to step 7.
7. Is the monitor operating properly?
Yes. Continue to step 8.
No. Go to “Troubleshooting the Monitor” in Chapter 6.
2-4 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide
8. Is the keyboard operating properly?
Yes. Continue to step 9.
No. Go to “Troubleshooting the Keyboard” in Chap-
ter 6.
9. Is the mouse or printer operating properly?
Yes. Continue with “Look and Listen” next in this
chapter.
No. Go to “Troubleshooting I/O Ports” in Chapter 6.
.
L
ook and Listen
Looking at and listening to the system is important in
determining the source of a problem. Look and listen for
the indications described in Table 2-1.
Table 2-1. Boot Routine Indications
Look/Listen for: Action
An error message See Chapter 3, “Messages and Codes.”
Alert messages from the Dell HIP software The server management software has detected a problem inside
the computer. See “Alert Log Messages From the Dell HIP Program” in Chapter 3.
The monitor’s power indicator Most monitors have a power indicator (usually on the front
bezel). If the monitor’s power indicator does not come on, see
“Troubleshooting the Monitor” in Chapter 6.
The keyboard indicators Most keyboards have one or more indicators (usually in the
upper-right corner). Press the <Num Lock> key, the
<Caps Lock> key, or the <Scroll Lock> key to toggle their
respective keyboard indicators on and off. If the indicators do
not light up, see “Troubleshooting the Keyboard” in Chapter 6.
The diskette-drive access indicator The diskette-drive access indicator should quickly flash on and
off when you access data on the diskette drive. If the diskettedrive access indicator does not light up, see “Troubleshooting
the Diskette Drive Subsystem” in Chapter 7.
The hard-disk drive activity indicator The hard-disk drive activity indicators should quickly flash on
and off when you access data on the hard-disk drives. On a
system running the Microsoft
tem, you can test the drive by opening Windows Explorer and
clicking on the icon for drive C. If the hard-disk drive access
indicator does not come on, see “Troubleshooting SCSI HardDisk Drives” in Chapter 7.
A series of beeps See Chapter 3, “Messages and Codes.”
®
Windows NT® operating sys-
Checking the Basics 2-5
Table 2-1. Boot Routine Indications
Look/Listen for: Action
(continued)
An unfamiliar constant scraping or grinding sound
when you access a drive
The absence of a familiar sound When you turn on the system, you should hear the hard-disk
If after looking and listening to the computer you have
not resolved the problem, continue with the instructions
in “The System Setup Program” next in this chapter.
T
he System Setup Program
You can easily correct certain system problems by verifying the correct settings in the system setup program.
When you boot the system, the system checks the system
configuration information and compares it with the current hardware configuration. If the system hardware
configuration doesn’t match the information recorded by
the system setup program, an error message may appear
on the screen.
This problem can happen if you changed the system’s
hardware configuration and forgot to run the system
setup program. To correct this problem, enter the system
setup program, correct the corresponding system setup
category, and reboot the system. See Chapter 4, “Using
the System Setup Program,” in the system User’s Guide
for detailed instructions on usin g the system setup
program.
Make sure the sound is not caused by the application program
you are running. The soun d co ul d be cau sed by a hardware malfunction. See Chapter 11, “Getting Help,” for instructions on
getting technical assistance from Dell.
drives spin up, and the system tries to access the boot files from
the hard-disk drive, the diskette drive, or CD-ROM drive. See
Chapter 5, “Running the System Diagnostics.” If the system
does not boot, see Chapter 11, “Getting Help.”
T
he System Configuration Utility
If you are experiencing problems with the system, you
may have a conflict between the information stored by
the system setup program and the system configuration
utility. Although the system configuration utility can read
changes from the system s etup program, the change is not
recorded into nonvolatile random-access memory
(NVRAM) until you run the system configuration utility
and save the new information. See Chapter 5, “Using the
System Configuration Utility,” in the system User’ s Guide
for detailed instructions on using th e system configuration utility and saving new information.
If after using the system configuration utility you have
not resolved the problem, see Chapter 5, “Running the
System Diagnostics,” in this guide.
2-6 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide
Chapter 3
Messages and Codes
A
pplication programs, operating systems, and the
computer itself are capable of identifying problems and
alerting you to them. When a problem occurs, a message
may appear on the monitor screen or a beep code may
sound.
Several different types of messages can indicate when the
system is not functioning properly:
•
System messages
•
System beep codes
•
Warning messages
•
Diagnostics messages
•
Alert log messages from the Dell Hardware Instrumentation Package (HIP) program
This chapter lists most of these types of messages. To
determine what type of message you have received, read
the individual sections.
Table 3-1. System Messages
Code Message
0002 Primary Boot Device Not
Found
0010 Cache Memory Failure, Do
Not Enable Cache
0015 Primary Output Device
Not Found
0016 Primary Input Device Not
Found
0041 EISA ID Mismatch for
Slot
0043 EISA Invalid Configura-
tion for Slot
S
ystem Messages
System messages alert you to a possible operating problem or to a conflict between the software and hardware. If
you receive a system message, see Table 3-1 for suggestions on resolving any problems indicated by the
message.
NOTE: If the system message you received is not listed in
Table 3-1, check the documentation for the application
program that was running at the time the me ssage
appeared and/or the operatin g s ys t em do cument at ion for
an explanation of the message and a recommended
action.
0044 EISA config NOT ASSURED!
0045 EISA Expansion Board Not
Ready in Slot
0047 EISA CMOS Configuration
Not Set
0048 EISA CMOS Checksum Fail-
ure
0049 EISA NVRAM Invalid
0060 Keyboard Is Locked ...
Please Unlock It
0070 CMOS Time & Date Not Set
NOTE: For the full name of an abbreviation or acronym
used in this table, see the abbreviation and acronym list.
Messages and Codes 3-1
Table 3-1. System Messages
(continued)
Table 3-1. System Messages
(continued)
Code Message
0080 Option ROM has bad
checksum
0083 Shadow of PCI ROM Failed
0084 Shadow of EISA ROM
Failed
0085 Shadow of ISA ROM Failed
0131 Floppy Drive A:
0132 Floppy Drive B:
0135 Floppy Disk Controller
Failure
0140 Shadow of System BIOS
Failed
0171 CPU Failure - Slot 1,
CPU # 1
0172 CPU Failure - Slot 1,
CPU # 2
0173 CPU Failure - Slot 2,
CPU # 1
0174 CPU Failure - Slot 2,
CPU # 2
0171 Previous CPU Failure -
Slot 1, CPU # 1
0172 Previous CPU Failure -
Slot 1, CPU # 2
0173 Previous CPU Failure -
Slot 2, CPU # 1
0174 Previous CPU Failure -
Slot 2, CPU # 2
0175 CPU modules are incom-
patible
NOTE: For the full name of an abbreviation or acronym
used in this table, see the abbreviation and acronym list.
Code Message
0180 Attempting to boot with
failed CPU
0191 CMOS Battery Failed
0195 CMOS System Options Not
Set
0198 CMOS Checksum Invalid
0289 System Memory Size Mis-
match
0295 Address Line Short
Detected
0297 Memory Size Decreased
0299 ECC Error Correction
failure
0301 ECC Single bit correc-
tion failed, Correction
Disabled
0302 ECC Double bit Error
0305 PCI-to-PCI bridge found,
IO Queue Depth set to
1,setup value overridden
0310 ECC Memory Size Changed,
Bank # 1
0311 ECC Memory Size Changed,
Bank # 2
0312 ECC Memory Size Changed,
Bank # 3
0370 Keyboard Controller
Error
0373 Keyboard Stuck Key
Detected
NOTE: For the full name of an abbreviation or acronym
used in this table, see the abbreviation and acronym list.
3-2 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide
Table 3-1. System Messages
(continued)
Table 3-1. System Messages
(continued)
Code Message
0375 Keyboard and Mouse
Swapped
0380 ECC SIMM failure, Board
in slot 1 SIMM #
0392 ECC SIMM failure, Board
in slot 2 SIMM #
0430 Timer Channel 2 Failure
0440 Gate-A20 Failure
0441 Unexpected Interrupt in
Protected Mode
0445 Master Interrupt Con-
troller Error
0446 Slave Interrupt Control-
ler Error
0450 Master DMA Controller
Error
0451 Slave DMA Controller
Error
0452 DMA Controller Error
0460 Fail-safe Timer NMI
Failure
0461 Software Port NMI Fail-
ure
0465 Bus Time-out NMI in Slot
Code Message
0711 Static Device Resource
Conflict
0800 PCI I/O Port Conflict
0801 PCI Memory Conflict
0802 PCI IRQ Conflict
0803 PCI Error Log is Full
0810 Floppy Disk Controller
Resource Conflict
0811 Primary IDE Controller
Resource Conflict
0812 Secondary IDE Controller
Resource Conflict
0815 Parallel Port Resource
Conflict
0816 Serial Port 1 Resource
Conflict
0817 Serial Port 2 Resource
Conflict
0820 Expansion Board Disabled
in Slot
0900 NVRAM Checksum Error,
NVRAM Cleared
0903 NVRAM Data Invalid,
NVRAM Cleared
0467 Expansion Board NMI in
Slot
0501 PCI System Error
0510 PCI Parity Error
0710 System Board Device
Resource Conflict
NOTE: For the full name of an abbreviation or acronym
used in this table, see the abbreviation and acronym list.
0905 NVRAM Cleared By Jumper
0982 I/O Expansion Board NMI
in Slot
0984 Expansion Board Disabled
in Slot
0985 Fail-safe Timer NMI
NOTE: For the full name of an abbreviation or acronym
used in this table, see the abbreviation and acronym list.
Messages and Codes 3-3
Table 3-1. System Messages
(continued)
Table 3-2. System Beep Codes
Code Message
0986 System Reset caused by
Watchdog Timer
0987 Bus Time-out NMI in Slot
NA
NOTE: For the full name of an abbreviation or acronym
used in this table, see the abbreviation and acronym list.
S
ystem Beep Codes
When errors occur during a boot routine that cannot be
reported on the monitor, the computer may emit a series
of beeps that identify the problem. The beep code is a pat-
tern of beeps. For example, four beeps means the timer is
not operational. This information is valuable to the Dell
support staff if you need to call for technical assistance.
When a beep code is emitted, write it down on a copy of
the Diagnostics Checklist found in Appendix A, and then
look it up in Table 3-2. If you are unable to resolve the
problem by looking up the mean ing of the beep code , use
the system diagnostics to identify a more serious cause. If
you are still unable to resolve the problem , see Chapter 11, “Getting Help,” for instructions on obtaining
technical assistance.
Power supply paralleling
board firmware download
failed
System backplane firm-
ware download failed
Beep Code Cause
1 Refresh failure
2 Parity cannot be reset
3 First 64 KB memory failure
4 Timer not operational
5 Microprocessor failure
6 8042 Gate A20 is off (v_mode)
7 Exception interrupt error
8 Display memory read/write error
9 ROM checksum error
10 Shutdown reg. read/write error
11 I2C Error
NOTE: For the full name of an abbreviation or acronym
used in this table, see the abbreviation and acronym list.
W
arning Messages
A warning message alerts you to a possible problem and
asks you to do something before execution continues. For
example, before you format a diskette, a message may
warn you that you may lose all data on the diskette as a
way to protect against inadvertently erasing or writing
over the data. These warning messages usually interrupt
the procedure and require you to respond by typing a y
(yes) or n (no).
NOTE: Warning messages are generated by either the
application programs or the operating system. See
Chapter 4, “Finding Software Solutions,” and the documentation that accompanied the operating system and
application programs.
3-4 Dell PowerEdge 6100/200 System Installation and Troubleshooting Guide
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