Dell 1950 User Manual

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Dell™ PowerEdge™ 1950 Systems

Hardware Owner’s Manual

www.dell.com | support.dell.com

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Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

____________________

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerV ault, PowerApp,

Dell OpenManage, and Dell XPS are trademarks of Dell Inc.; Intel, Pentium, Xeon, and Celer on are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model EMU01

September 2009 P/N HH176 Rev. A02

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1 About Your System

Other Information You May Need. . . . . . . . . . . . . . . . . . . . . . . 9

Accessing System Features During Startup Front-Panel Features and Indicators

Hard-Drive Indicator Codes

. . . . . . . . . . . . . . . . . . . . . . . 12

Back-Panel Features and Indicators

Connecting External Devices Power Indicator Codes NIC Indicator Codes LCD Status Messages

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

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. . . . . . . . . . . . . . . . . . . . . . 14

. . . . . . . . . . . . . . . . . . . . . . 15

Solving Problems Described by LCD Status Messages. . . . . . . . . . 24

Removing LCD Status Messages . . . . . . . . . . . . . . . . . . . . 24

System Messages Warning Messages Diagnostics Messages Alert Messages

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

2 Using the System Setup Program

Entering the System Setup Program. . . . . . . . . . . . . . . . . . . . . . 31

Responding to Error Messages

Using the System Setup Program

. . . . . . . . . . . . . . . . . . . . . . 31

. . . . . . . . . . . . . . . . . . . . 31

System Setup Options

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

CPU Information Screen. . . . . . . . . . . . . . . . . . . . . . . . . 35

Integrated Devices Screen

System Security Screen

. . . . . . . . . . . . . . . . . . . . . . . . 36

. . . . . . . . . . . . . . . . . . . . . . . . . 37

Exit Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Contents 3

Page 4

System and Setup Password Features . . . . . . . . . . . . . . . . . . . . . 38

Using the System Password

Using the Setup Password

. . . . . . . . . . . . . . . . . . . . . . . 38

. . . . . . . . . . . . . . . . . . . . . . . . 40

Disabling a Forgotten Password Baseboard Management Controller Configuration

. . . . . . . . . . . . . . . . . . . . . . . . 41

. . . . . . . . . . . . . . 41

Entering the BMC Setup Module . . . . . . . . . . . . . . . . . . . . 42

BMC Setup Module Options. . . . . . . . . . . . . . . . . . . . . . . 42

3 Installing System Components

Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Inside the System Removing and Replacing the Front Bezel Opening and Closing the System

Opening the System

Closing the System Cooling Fan Modules

Removing a Cooling Fan Module

Replacing a Cooling Fan Module

Removing the Plastic Fan Guide . . . . . . . . . . . . . . . . . . . . . 50

Replacing the Plastic Fan Guide Cooling Shrouds

System Board Cooling Shroud

Memory Cooling Shroud

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

. . . . . . . . . . . . . . . . . . . 45

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. . . . . . . . . . . . . . . . . . . . . . . . . 52

4 Contents

Power Supplies

Removing a Power Supply Replacing a Power Supply Removing the Power Supply Blank Installing the Power Supply Blank

SAS Controller Daughter Card

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

. . . . . . . . . . . . . . . . . . . . . . . . 54

. . . . . . . . . . . . . . . . . . . . . . . . 55

. . . . . . . . . . . . . . . . . . . 56

. . . . . . . . . . . . . . . . . . . . 56

. . . . . . . . . . . . . . . . . . . . . . . . 56

Removing a SAS Controller Daughter Card . . . . . . . . . . . . . . . 56

Installing a SAS Controller Daughter Card or SAS RAID Controller Daughter Card

RAID Battery

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

. . . . . . . . . . . . . . . . . . . . . . . . 56

Page 5

Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Installing an Expansion Card Removing an Expansion Card

. . . . . . . . . . . . . . . . . . . . . . . 61

. . . . . . . . . . . . . . . . . . . . . . 62

Configuring the Boot Device Configuring the Boot Drive System Memory

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

General Memory Module Installation Guidelines Non-Optimal Memory Configurations Memory Sparing Support

. . . . . . . . . . . . . . . . . . . . . . . . . 63

. . . . . . . . . . . . . . . . . . . . . . . . . . 63

. . . . . . . . . . . . 64

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. . . . . . . . . . . . . . . . . . . . . . . . 64

Memory Mirroring Support . . . . . . . . . . . . . . . . . . . . . . . 65

Installing Memory Modules

Removing Memory Modules Activating the Integrated NIC TOE Processors

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Removing the Processor

Installing a Processor RAC Card

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Installing a RAC Card

Removing the RAC Card and Cables Optical Drive

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

. . . . . . . . . . . . . . . . . . . . . . . 65

. . . . . . . . . . . . . . . . . . . . . . . 67

. . . . . . . . . . . . . . . . . . . . . . 67

. . . . . . . . . . . . . . . . . . . . . . . . . 67

. . . . . . . . . . . . . . . . . . . . . . . . . . 70

. . . . . . . . . . . . . . . . . . . . . . . . . . 71

. . . . . . . . . . . . . . . . . . 72

Removing the Optical Drive Tray . . . . . . . . . . . . . . . . . . . . 73

Installing the Optical Drive Tray. . . . . . . . . . . . . . . . . . . . . 74

Hard Drives

Replacing a Hard-Drive Carrier

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Before You Begin

Removing a Drive Blank

Installing a Drive Blank

Installing a Hot-Plug Hard Drive

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

. . . . . . . . . . . . . . . . . . . . . . . . . 75

. . . . . . . . . . . . . . . . . . . . . . . . . 76

. . . . . . . . . . . . . . . . . . . . . 76

. . . . . . . . . . . . . . . . . . . . . . . . 78

Removing a Hard Drive From a Hard-Drive Carrier

Installing a SAS Hard Drive Into a SATAu Drive Carrier

Installing a SATA Hard Drive Into a SATA Drive Carrier

Installing a SATA Hard Drive and Interposer Card Into a

SATAu Hard-Drive Carrier

. . . . . . . . . . . . . . . . . . . . . . . . 80

. . . . . . . . . . . 78

. . . . . . . . 78

. . . . . . . . 79

Contents 5

Page 6

Expansion-Card Riser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Removing an Expansion-Card Riser

Installing an Expansion-Card Riser

. . . . . . . . . . . . . . . . . . . 82

. . . . . . . . . . . . . . . . . . . 83

Backplane Board

Removing the Backplane Board

Installing the Backplane Board Sideplane Board

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

. . . . . . . . . . . . . . . . . . . . . 83

. . . . . . . . . . . . . . . . . . . . . . 85

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Removing the Sideplane Board . . . . . . . . . . . . . . . . . . . . . 85

Installing the Sideplane Board . . . . . . . . . . . . . . . . . . . . . . 86

System Battery

Replacing the System Battery Control Panel Assembly

Removing the Control Panel

Installing the Control Panel System Board

Removing the System Board

Installing the System Board

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

. . . . . . . . . . . . . . . . . . . . . . 86

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. . . . . . . . . . . . . . . . . . . . . . . 91

4 Troubleshooting Your System

Safety First—For You and Your System. . . . . . . . . . . . . . . . . . . . 93

Start-Up Routine

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

6 Contents

Checking the Equipment

Troubleshooting IRQ Assignment Conflicts

Troubleshooting External Connections

Troubleshooting the Video Subsystem

Troubleshooting the Keyboard

Troubleshooting the Mouse Troubleshooting Basic I/O Functions

. . . . . . . . . . . . . . . . . . . . . . . . . . . 94

. . . . . . . . . . . . . . . 94

. . . . . . . . . . . . . . . . . . 94

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. . . . . . . . . . . . . . . . . . . . . . 95

. . . . . . . . . . . . . . . . . . . . . . . 96

. . . . . . . . . . . . . . . . . . . . . 96

Troubleshooting a Serial I/O Device . . . . . . . . . . . . . . . . . . . 97

Troubleshooting a USB Device . . . . . . . . . . . . . . . . . . . . . 97

Troubleshooting a NIC Troubleshooting a Wet System Troubleshooting a Damaged System

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

. . . . . . . . . . . . . . . . . . . . . . . . 98

. . . . . . . . . . . . . . . . . . . . . 99

Page 7

Troubleshooting the System Battery. . . . . . . . . . . . . . . . . . . . . 100

Troubleshooting Power Supplies Troubleshooting System Cooling Problems

. . . . . . . . . . . . . . . . . . . . . . 100

. . . . . . . . . . . . . . . . . 101

Troubleshooting a Fan . . . . . . . . . . . . . . . . . . . . . . . . . 101

Troubleshooting System Memory Troubleshooting an Optical Drive Troubleshooting a Hard Drive Troubleshooting a SAS or SAS RAID Controller Daughter Card Troubleshooting Expansion Cards Troubleshooting the Microprocessors

. . . . . . . . . . . . . . . . . . . . . . 102

. . . . . . . . . . . . . . . . . . . . . . 103

. . . . . . . . . . . . . . . . . . . . . . . . 104

. . . . . . 105

. . . . . . . . . . . . . . . . . . . . . . 107

. . . . . . . . . . . . . . . . . . . . 108

5 Running the System Diagnostics

Using Server Administrator Diagnostics . . . . . . . . . . . . . . . . . . 111

System Diagnostics Features When to Use the System Diagnostics Running the System Diagnostics System Diagnostics T esting Options

. . . . . . . . . . . . . . . . . . . . . . . . 111

. . . . . . . . . . . . . . . . . . . . 111

. . . . . . . . . . . . . . . . . . . . . . 112

. . . . . . . . . . . . . . . . . . . . 112

Using the Custom Test Options

Selecting Devices for Testing

Selecting Diagnostics Options

Viewing Information and Results

. . . . . . . . . . . . . . . . . . . . . . . 112

. . . . . . . . . . . . . . . . . . . . . 112

. . . . . . . . . . . . . . . . . . . . . 113

. . . . . . . . . . . . . . . . . . . 113

6 Jumpers and Connectors

System Board Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Disabling a Forgotten Password System Board Connectors SAS/SATA Backplane Board Connectors Expansion-Card Riser-Board Components and PCI Buses SAS Sideplane Board Connectors

. . . . . . . . . . . . . . . . . . . . . . . 117

. . . . . . . . . . . . . . . . . . . . . . . . . . 118

. . . . . . . . . . . . . . . . . . 120

. . . . . . . . . 122

. . . . . . . . . . . . . . . . . . . . . . 123

Contents 7

Page 8

7 Getting Help

Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Online Services

AutoTech Service

Automated Order-Status Service. . . . . . . . . . . . . . . . . . . . 126

Te chnical Support Service

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

. . . . . . . . . . . . . . . . . . . . . . . . . . . 126

. . . . . . . . . . . . . . . . . . . . . . . 126

Dell Enterprise Training and Certification Problems With Your Order Product Information

. . . . . . . . . . . . . . . . . . . . . . . . . 127

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Returning Items for Warranty Repair or Credit Before You Call Contacting Dell

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

. . . . . . . . . . . . . . . . . . 127

. . . . . . . . . . . . . . . 127

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

8 Contents

Page 9

About Your System

This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises. System conditions can be reported by any of the following:

• Front or ba ck pan el indicators

• LCD stat us messages

• System messages

• Warning messages

• Diagnostics messages

• Alert me ssages

This section describes each type of message, lists the possible causes, and provides steps to resolve any problems indicated by a message. The system indicators and features are illustrated in this section.

Other Information You May Need

CAUTION: The Product Information Guide provides important safety and regulatory information.

Warra n ty inform at ion may be included within this document or as a separate document.

•The

• CDs in cluded with your system provide documentation and tools for configuring and managing your

• Systems management software documentation describes the features, requirements, installation, and

• Opera ting system documentation describes how to install (if necessary), configure, and use the

• Documentation for any components you purchased separately provides information to configure and

• Updat es are sometimes included with the system to describe changes to the system, software, and/or

Rack Installation Guide

describes how to install your system into a rack.

Getting Started Guide

technical specifications.

system.

basic operation of the software.

operating system software.

install these options.

documentation.

Rack Installation Instructions

provides an overview of system features, setting up your system, and

included with your rack solution

About Your System 9

Page 10

NOTE: Always check for updates on support.dell.com and read the updates first because they often

supersede information in other documents.

• Releas e notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for expe rienced users or technicians.

Accessing System Features During Startup

Table 1-1 describes keystrokes that may be entered during startup to access system features. If your operating system begins to load before you enter the keystroke, allow the system to finish booting, and then restart your system and try again.

Table 1-1. Keystrokes for Accessing System Features

Keystroke Description <F2> Enters the System Setup program. See "Using the System Setup Program" on page 31. <F10> Enters the System Diagnostics program. See "Running the System Diagnostics" on page 112. <Ctrl+E> Enters the Baseboard Management Controller (BMC) Management Utility, which allows access to the

system event log (SEL). See the BMC User’s Guide for more information on setup and use of BMC. <Ctrl+C> Enters the SAS Configuration Utility. See your SAS adapter User’s Guide for more information. <Ctrl+R> Enters the RAID configuration utility, which allows you to configure an optional RAID card. For more

information, see the documentation for your RAID card. <Ctrl+S> Option is displayed only if you have PXE support enabled through the System Setup Program (see

"Integrated Devices Screen" on page 36). This keystroke allows you to configure NIC settings for PXE

boot. For more information, see the documentation for your integrated NIC. <Ctrl+D> If you have the optional Dell Remote Access Controller (DRAC) installed, this keystroke allows

access to selected DRAC configuration settin gs. See the DRAC User’s Guide for more information on

setup and use of DRAC.

10 About Your System

Page 11

Front-Panel Features and Indicators

Figure 1 -1 shows the controls, indicators, and connectors located behind the optional rack bezel on the system's front panel.

Figure 1-1. Front-Panel Features and Indicators

Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors

Ite m

1 Power-on indicator, power button The power button controls the DC power supply output to

Indicator, Button, or Connector Icon Description

6543

the system.

NOTE: If you turn off the system using the power button

and the system is running an ACPI-compliant operating system, the system performs a graceful shutdown before the power is turned off. If the system is not running an ACPI-compliant operating system, the power is turned of f immediately after the power button is pressed.

2 NMI button Used to troubleshoot software and device driver errors

when using certain operating systems. This button can be pressed using the end of a paper clip.

Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.

3 System identification button The identification buttons on the front and back panels can

be used to locate a particular system within a rack. When one of these buttons is pushed, the blue system status indicator on the front and back blinks until one of the buttons is pushed again.

About Your System 11

Page 12

Table 1-2. Front-Panel LED Indicators, Buttons, and Connectors (continued)

Ite m

4 LCD display Provides system ID, status information, and system error

Indicator, Button, or Connector Icon Description

messages. The LCD display lights during normal system operation.

Both the systems management software and the identification buttons located on the front and back of the system can cause the LCD to flash blue to identify a particular system.

The LCD display lights amber when the system needs attention due to a problem with power supplies, fans, system temperature, or hard drives.

NOTE: If the system is connected to AC power and an

error has been detected, the LCD display lights amber regardless of whether the system has been powered on.

5 USB connectors (2) Connects USB 2.0-compliant devices to the system.

6 Video connector Connects a monitor to the system.

7 Hard drives (optional) Four 2.5" drives or two 3.5" drives (shown in figure). 8 Optical drive (optional) One optional slimline optical drive

NOTE: DVD devices are data only.

Hard-Drive Indicator Codes

If your hard drives are configured with the optional SAS RAID daughter card, two indicators on each of the hard-drive carriers provide information on the status of the hard drives. See Figure 1-2 and Table 1-3. The SAS backplane firmware controls the drive power-on/fault indicator.

12 About Your System

Page 13

Figure 1-2. Hard-Drive Indicators

1 drive-status indicator (green

and amber)

2 green drive-activity indicator

Table 1-3 lists the drive indicat or patterns. Different patterns are displayed as drive events occur in the system. For example, if a hard-drive fails, the "drive failed" pattern appears. After the drive is selected for removal, the "drive being prepared for removal" pattern appears, followed by the "drive ready for insertion or removal" pattern. After the replacement drive is installed, the "drive being prepared for operation" pattern appears, followed by the "drive online" pattern.

NOTE: For non-RAID configurations, only the drive-activity indicator is active. The drive-status indicator is off.

About Your System 13

Page 14

Table 1-3. Hard-Drive Indicator Patterns for RAID

Condition Drive-Status Indicator Pattern Identify drive/preparing for removal Blinks green two times per second. Drive ready for insertion or removal Off Drive predicted failure Blinks green, amber, and off. Drive failed Blinks amber four times per second. Drive rebuilding Blinks green slowly. Drive online Steady green. Rebuild aborted Blinks green three seconds, amber three seconds, and off six seconds.

Back-Panel Features and Indicators

Figure 1-3 shows the controls, indicators, and connectors located on the system's back panel.

Figure 1-3. Back-Panel Features and Indicators

1 3

1 remote access controller

(optional) 4 USB connectors (2) 5 NIC1 connector 6 NIC2 connector 7 power supply 1 8 power supply 2 (optional) 9 system status indicator 10system identification button 11 system status indicator

13center PCI expansion slot

(slot 1)

2 serial connector 3 video connector

connector

12 left PCI expansion slot (slot 2)

14 About Your System

Page 15

Connecting External Devices

When connecting external devices to your system, follow these guidelines:

• Most dev ices must be connected to a specific connector and device drivers must be installed before the device operates properly. (Device drivers are normally included with your operating system software or with the device itself.) See the documentation that accompanied the device for specific installation and configuration instructions.

• Alway s attach external devices while your system is turned off. Next, turn on any external devices before turning on the system (unless the documentation for the device specifies oth erwise).

For information about individual connectors, se e "Jumpers and Connecto rs" on page 115. For information about enabling, disabling, and configuring I/O ports and connectors, see "Using the System Setup Program" on page 31.

Power Indicator Codes

The power button on the front panel controls the power input to the system's power supplies. The power indicator can provide information on power status (see codes.

Table 1-4. Power Button Indicators

Indicator Function On Indicates that power is supplied to the system and the system is operational. Off Indicates that no power is supplied to the system.

Figure 1-1

). Table 1-4 lists the power button indicator

The indicators on the power supplies show whether power is present or whether a power fault has occurred (see Figure 1-4).

Table 1-5. Power Supply Indicators

Indicator Function Power supply status Green indicates that the power supply is operational. Power supply fault Amber indicates a problem with the power supply. AC line status Green indicates that a valid AC source is connected to the power supply.

About Your System 15

Page 16

Figure 1-4. Power Supply Indicators

1 power supply status indicator 2 power supply fault indicator 3 AC line status indicator

NIC Indicator Codes

Each NIC on the back panel has an indicator that provides information on network activity and link status. See Figure 1-5. Table 1-6 lists the NIC indicator codes.

Figure 1-5. NIC Indicators

1 link indicator 2 activity indicator

Table 1-6. NIC Indicator Codes

Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid link partner on the network. Activity indicator is amber blinking Network data is being sent or received.

16 About Your System

Page 17

LCD Status Messages

The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention.

The LCD lights blue to indicate a normal operating condition, and lights amber to indicate an error condition. The LCD scrolls a message that includes a status code followed by descriptive text. T able 1-7 lists the LCD status messages that can occur and the probable cause for each message. The LCD messages refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

NOTE: If your system fails to boot, press the System ID button for at least five seconds until an error code

appears on the LCD. Record the code, then see "Getting Help" on page 125.

Table 1-7. LCD Status Messages

Code Text Causes Corrective Actions N/A SYSTEM NAME A 62-character string that can be

defined by the user in the System Setup program.

The SYSTEM NAME displays under the following conditions:

• The system is powered on.

• The power is off and active POST errors are displayed.

E1000 FAILSAFE, Call

Support

E1114 Temp Ambient Ambient system temperature is out

of acceptable range.

E1116 Temp Memory Memory has exceeded acceptable

temperature and has been disabled to prevent damage to the components.

E12nn xx PwrGd Specified voltage regulator has

failed.

E1210 CMOS Batt CMOS battery is missing, or the

voltage is out of acceptable range.

This message is for information only.

You can change the system string in the System Setup program. See "Using the System Setup Program" on page 31.

See "Getting Help" on page 125.

See "Troubleshooting System Cooling Problems" on page 101.

See "Getting Help" on page 125.

See "Troubleshooting the System Battery" on page 100.

About Your System 17

Page 18

Table 1-7. LCD Status Messages (continued)

Code Text Causes Corrective Actions E1211 ROMB Batt RAID battery is either missing,

bad, or unable to recharge due to thermal issues.

E1229 CPU # VCORE Processor # VCORE voltage

regulator has failed.

E1310 RPM Fan ## RPM of specified cooling fan is

out of acceptable operating range.

E1311 RPM Fan Mod #x RPM of fan x in the # module is

out of acceptable operating range.

E1313 Fan Redundancy The system is no longer fan-

redundant. Another fan failure will put the system at risk of overheating.

E1410 CPU # IERR Specified microprocessor is

reporting an internal error.

E1414 CPU # Thermtrip Specified microprocessor is out of

acceptable temperature range and has halted operation.

Reseat the RAID battery connector. See "RAID Battery" on page 60, and "Troubleshooting System Cooling Problems" on page 101.

See "Getting Help" on page 125.

See "Troubleshooting System Cooling Problems" on page 101.

Check control panel LCD for additional scrolling messages. See "Troubleshooting System Cooling Problems" on page 101.

See your system’s "Information Update T e ch Sheet" located on support.dell.com for the most current system information. If the problem persists, see "Getting Help" on page 125.

See "Troubleshooting System Cooling Problems" on page 101. If the problem persists, ensure that the microprocessor heat sinks are properly installed. See "Troubleshooting the Microprocessors" on page 108.

NOTE: The LCD continues to

display this message until the system’s power cord is disconnected and reconnected to the AC power source, or the SEL is cleared using either Server Assistant or the BMC Management Utility. See the Dell

OpenManage Baseboard Management Controller User’s Guide for information about these

utilities.

18 About Your System

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Table 1-7. LCD Status Messages (continued)

Code Text Causes Corrective Actions E1418 CPU # Presence Specified processor is missing or

bad, and the system is in an unsupported configuration.

E141C CPU Mismatch Processors are in a configuration

unsupported by Dell.

E141F CPU Protocol The system BIOS has reported a

processor protocol error.

E1420 CPU Bus PERR The system BIOS has reported a

processor bus parity error.

E1421 CPU Init The system BIOS has reported a

processor initialization error.

E1422 CPU Machine Chk The system BIOS has reported a

machine check error .

E1610 PS # Missing No power is available from the

specified power supply; specified power supply is improperly installed or faulty.

E1614 PS # Status No power is available from the

specified power supply; specified power supply is improperly installed or faulty.

E1618 PS # Predictive Power supply voltage is out of

acceptable range; specified power supply is improperly installed or faulty.

E161C PS # Input Lost Power source for specified power

supply is unavailable, or out of acceptable range.

E1620 PS # Input Range Power source for specified power

supply is unavailable, or out of acceptable range.

See "Troubleshooting the Microprocessors" on page 108.

See "System Memory" on page 63. Ensure that your processors match and conform to the type described in the Microprocessor Technical Specifications outlined in your system’s Getting Started Guide.

See "Getting Help" on page 125.

See "Troubleshooting Power Supplies" on page 100.

Check the AC power source for the specified power supply. If the problem persists, see "Troubleshooting Power Supplies" on page 100.

About Your System 19

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Table 1-7. LCD Status Messages (continued)

Code Text Causes Corrective Actions E1624 PS Redundancy The power supply subsystem is no

longer redundant. If the last supply fails, the system will go down.

E1710 I/O Channel Chk The system BIOS has reported an

I/O channel check.

E1711 PCI PERR B## D##

F##

PCI PERR Slot #

E1712 PCI SERR B## D##

F##

PCI SERR Slot #

E1714 Unknown Err The system BIOS has determined

E171F PCIE Fatal Err

B## D## F##

PCIE Fatal Err Slot #

The system BIOS has reported a PCI parity error on a component that resides in PCI configuration space at bus ##, device ##, function ##.

The system BIOS has reported a PCI parity error on a component that resides in the specified PCI slot.

The system BIOS has reported a PCI system error on a component that resides in PCI configuration space at bus ##, device ##, function ##.

The system BIOS has reported a PCI system error on a component that resides in the specified slot.

that there has been an error in the system, but is unable to determine its origin.

The system BIOS has reported a PCIe fatal error on a component that resides in PCI configuration space at bus ##, device ##, function ##.

The system BIOS has reported a PCIe fatal error on a component that resides in the specified slot.

See "Troubleshooting Power Supplies" on page 100.

See "Getting Help" on page 125.

Remove and reseat the PCI expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 107.

If the problem persists, the riser card or system board is faulty. See "Getting Help" on page 125.

Remove and reseat the PCI expansion cards. If the problem persists, see "Getting Help" on page 125.

If the problem persists, the riser card or system board is faulty. See "Getting Help" on page 125.

See "Getting Help" on page 125.

Remove and reseat the PCI expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 107.

If the problem persists, the riser card or system board is faulty. See "Getting Help" on page 125.

E1810 HDD ## Fault The SAS subsystem has

determined that hard drive ## has experienced a fault.

20 About Your System

See "Troubleshooting a Hard Drive" on page 104.

Page 21

Table 1-7. LCD Status Messages (continued)

Code Text Causes Corrective Actions E1811 HDD ## Rbld Abrt The specified hard drive has

experienced a rebuild abort.

E1812 HDD ## Removed The specified hard drive has been

removed from the system.

E1913 CPU & Firmware

Mismatch

E1A14 SAS Cable A SAS cable A is missing or bad. Reseat the cable. If the problem

E1A15 SAS Cable B SAS cable B is missing or bad. Reseat the cable. If the problem

E1A17 Pwr Cable FB Flex bay power cable is missing or

E1A18 PDB Ctrl Cable Flex bay control signals cable is

E2010 No Memory No memory is installed in the

E2011 Mem Config Err Memory detected, but is not

E2012 Unusable Memory Memory is configured, but not

E2013 Shadow BIOS Fail The system BIOS failed to copy its

E2014 CMOS Fail CMOS failure. CMOS RAM not

E2015 DMA Controller DMA controller failure. See "Getting Help" on page 125.

The BMC firmware does not support the CPU.

bad.

missing or bad.

system.

configurable. Error detected during memory configuration.

usable. Memory subsystem failure.

flash image into memory.

functioning properly.

See "Troubleshooting a Hard Drive" on page 104. If the problem persists, see your RAID documentation.

Information only.

Update to the latest BMC firmware. See the BMC User’s Guide for more information on setup and use of BMC.

persists, replace the cable. See "SAS Controller Daughter Card" on page 56.

Reseat the cable. If the problem persists, replace the cable. See "SAS Controller Daughter Card" on page 56.

Install memory. See "Installing Memory Modules" on page 65.

See "Troubleshooting System Memory" on page 102.

See "Getting Help" on page 125.

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Table 1-7. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E2016 Int Controller Interrupt controller failure. See "Getting Help" on page 125. E2017 Timer Fail Timer refresh failure. See "Getting Help" on page 125. E2018 Prog Timer Programmable interval timer error. See "Getting Help" on page 125. E2019 Parity Error Parity error. See "Getting Help" on page 125. E201A SIO Err SIO failure. See "Getting Help" on page 125. E201B Kybd Controller Keyboard controller failure. See "Getting Help" on page 125. E201C SMI Init System management interrupt

(SMI) initialization failure.

E201D Shutdown Test BIOS shutdown test failure. See "Getting Help" on page 125. E201E POST Mem Test BIOS POST memory test failure. See "Troubleshooting System

E201F DRAC Config Dell remote access controller

(DRAC) configuration failure.

E2020 CPU Config CPU configuration failure. Check for specific error messages. E2021 Memory

Population

E2022 POST Fail General failure after video. Check for specific error messages. E2110 MBE Crd # DIMM ##

& ##

Incorrect memory configuration. Memory population order incorrect.

One of the DIMMs in the set implicated by "## & ##" has had a memory multi-bit error (MBE). If no memory card is present, the "Crd #" string is left out of the message.

See "Getting Help" on page 125.

Memory" on page 102. If the problem persists, see "Getting Help" on page 125.

Check for specific error messages. Ensure that DRAC cables and

connectors are properly seated. If the problem persists, see your DRAC documentation.

Check for specific error messages. See "Troubleshooting System Memory" on page 102.

See "Troubleshooting System Memory" on page 102.

22 About Your System

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Table 1-7. LCD Status Messages (continued)

Code Text Causes Corrective Actions

E2111 SBE Log Disable

Crd # DIMM ##

E2112 Mem Spare Crd #

DIMM ##

E2113 Mem Mirror Crd #

DIMM ## & ##

E2118 Fatal NB Mem CRC One of the connections in the FBD

E2119 Fatal SB Mem CRC One of the connections in the FBD

I1910 Intrusion System cover has been removed. Information only. I1911 >3 ERRs Chk Log LCD overflow message.

The system BIOS has disabled memory single-bit error (SBE) logging, and will not resume logging further SBEs until the system is rebooted. "##" represents the DIMM implicated by the BIOS. If no memory riser card is present, the "Crd #" string is left out of the message.

The system BIOS has spared the memory because it has determined that the memory had too many errors. "## & ##" represents the DIMM pair implicated by the BIOS. If no memory card is present, the "Crd #" string is left out of the message.

The system BIOS has disabled memory mirroring because it has determined that one half of the mirror has had too many errors. "## & ##" represents the DIMM pair implicated by the BIOS. If no memory card is present, the "Crd #" string is left out of the message.

memory subsystem link on the Northbound side has failed.

memory subsystem link on the Southbound side has failed.

A maximum of three error messages can display sequentially on the LCD. The fourth message displays as the standard overflow message.

See "Troubleshooting System Memory" on page 102.

Check the SEL for details on the events.

About Your System 23

Page 24

Table 1-7. LCD Status Messages (continued)

Code Text Causes Corrective Actions I1912 SEL Full System Event Log is full of events,

and is unable to log any more events.

W1228 ROMB Batt < 24hr Warns pre dictively that the RAID

battery has less than 24 hours of charge left.

Clear the log by deleting event entries.

Replace RAID battery. See "RAID Battery" on page 60.

NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 147.

Solving Problems Described by LCD Status Messages

The code and text on the LCD can often specify a very precise fault condition that is easily corrected. For example, if the code E1418 CPU_1_Presence appears, you know that a microprocessor is not installed in socket 1.

In contrast, you might be able to determine the problem if multiple related errors occur . For example, if you receive a series of messages indicating multiple voltage faults, you might determine that the problem is a failing power supply.

Removing LCD Status Messages

For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is automatically removed when that sensor returns to a normal state. For example, if temperature for a component goes out of range, the LCD displays the fault; when the temperature returns to the acceptable range, the message is removed from the LCD. For other faults, you must take action to remove the message from the display:

• Clear the SEL — You can perform this task remotely, but you will lose the event history for the system.

• Power cycle — Turn of f the system and disconnect it from the electrical outlet; wait approximately ten seconds, reconnect the power cable, and restart the system.

Any of these actions will remove fault messages, and return the status indicators and LCD colors to the normal state. Messages will reappear under the following conditions:

• The sensor returns to a normal state but fails again, resulting in a new SEL entry.

• The system is reset and new error events are detected.

• A failure is recorded from another source that maps to the same display entry.

24 About Your System

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System Messages

System messages appear on the screen to notify you of a possible problem with the system. Table 1-8 lists the system messages that can occur and the probable cause and corrective action for each message.

NOTE: If you receive a system message that is not listed in Table 1-8, check the documentation for the

application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action.

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

Table 1-8. System Messages

Message Causes Corrective Actions

Alert! Redundant memory disabled! Memory configuration does not support redundant memory.

Attempting to update Remote Configuration. Please wait...

BIOS Update Attempt Failed!

Caution! NVRAM_CLR jumper is installed on system board.

CPUs with different cache sizes detected!

Decreasing available memory

DIMM pairs must be matched in size, speed, and technology. The following DIMM pair is mismatched: DIMM x and DIMM y.

Installed memory modules are not the same type and size; faulty memory module(s).

Remote Configuration request has been detected and is being processed.

Remote BIOS update attempt failed. Retry the BIOS update. If the problem

NVRAM_CLR jumper is installed. CMOS has been cleared.

Microprocessors with different cache sizes are installed.

Faulty or improperly installed memory modules.

Mismatched or unmatched DIMMs installed; faulty or improperly seated memory module(s).

Ensure that all memory modules are of the same type and size and that they are properly installed. If the problem persists, see "Troubleshooting System Memory" on page 102.

Wait until the process is complete.

persists, see "Getting Help" on page 125. Remove NVRAM_CLR jumper. See

Figure 6-1 for jumper location.

Ensure that all microprocessors have the same cache size and that they are properly installed. See "Processors" on page 67.

See "Troubleshooting System Memory" on page 102.

Ensure that all pairs of memory modules are of the same type and size and that th ey are properly installed. See "System Memory" on page 63. If the problem persists, see "Troubleshooting System Memory" on page 102.

About Your System 25

Page 26

Table 1-8. System Messages (continued)

Message Causes Corrective Actions

DIMMs must be populated in sequential order beginning with slot 1. The following DIMM is electrically isolated: DIMM x.

DIMMs should be installed in pairs. Pairs must be matched in size, speed, and technology.

Dual-rank DIMM paired with Single-rank DIMM - The following DIMM/rank has been disabled by BIOS: DIMM x Rank y

Error: Incorrect memory configuration. DIMMs must be installed in pairs of matched memory size, speed, and technology.

Error: Memory failure detected. Memory size reduced. Replace the faulty DIMM as soon as possible.

!!*** Error: Remote Access Controller initialization failure*** RAC virtual USB devices may not be available...

FBD training error: The following branch has been disabled: Branch x

Gate A20 failure Faulty keyboard controller; faulty

The specified DIMM is inaccessible to the system due to its location. DIMMs must be populated in sequential order, beginning with slot 1.

Mismatched or unmatched DIMMs installed; faulty or improperly seated memory module(s). The system will operate in a degraded mode with reduced ECC protection. Only memory installed in channel 0 will be accessible.

Mismatched DIMMs installed; faulty memory module(s). The system has detected a dual-rank DIMM paired with a single-rank DIMM. The second rank of the dual-rank DIMM will be disabled.

Mismatched or unmatched DIMMs installed; faulty or improperly seated memory module(s).

Faulty or improperly seated memory module(s).

Remote Access Controller initialization failure.

The specified branch (channel pair) contains DIMMs that are incompatible with each other .

system board.

Populate 2, 4, 8, or 12 DIMMs sequentially beginning with slot 1. See "System Memory" on page 63.

See "Troubleshooting System Memory" on page 102.

Ensure that the Remote Access Controller is properly installed. See "RAC Card" on page 71.

Ensure that only Dell-qualified memory is used. Dell recommends purchasing memory upgrade kits directly from www.dell.com or your Dell sales agent to ensure compatibility.

See "Getting Help" on page 125.

26 About Your System

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Table 1-8. System Messages (continued)

Message Causes Corrective Actions General failure The operating system is unable to carry

out the command.

Invalid NVRAM configuration, Resource Re-allocated

Keyboard Controller failure

Manufacturing mode detected

MEMBIST failure - The following DIMM/rank has been disabled by BIOS: DIMM x Rank y

Memory address line failure at address, read value expecting value

Memory double word logic failure at address, read value expecting value

Memory odd/even logic failure at address, read value expecting value

Memory write/read failure at address, read value expecting value

Memory tests terminated by keystroke.

No boot device available Faulty or missing optical drive

System detected and corrected a resource conflict.

Faulty keyboard controller; faulty system board

System is in manufacturing mode. Reboot to take the system out of

Faulty memory module(s). See "Troubleshooting System Memory"

Faulty or improperly installed memory modules.

POST memory test terminated by pressing the spacebar.

subsystem, hard drive, or hard-drive subsystem, or no boot disk in drive A.

This message is usually followed by specific information. Note the information, and take the appropriate action to resolve the problem.

No action is required.

See "Getting Help" on page 125.

manufacturing mode.

on page 102.

See "Troubleshooting System Memory" on page 102.

Information only.

Use a CD or hard drive. If the problem persists, see "Troubleshooting an Optical Drive" on page 103 and "Troubleshooting a Hard Drive" on page 104. See "Using the System Setup Program" on page 31 for information on setting the order of boot devices.

About Your System 27

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Table 1-8. System Messages (continued)

Message Causes Corrective Actions

No boot sector on hard drive

No timer tick interrupt Faulty system board. See “"Getting Help" on page 125." Northbound merge error -

The following DIMM has been disabled by BIOS: DIMM x

Incorrect configuration settings in System Setup program, or no operating system on hard drive.

The specified DIMM was unable to establish a successful data link with the memory controller.

Check the hard-drive configuration settings in the System Setup program. See "Using the System Setup Program" on page 31. If necessary, install the operating system on your hard drive. See your operating system documentation.

See "Troubleshooting System Memory" on page 102.

PCIe Degraded Link Width Error: Embedded Bus#nn/Dev#nn/Funcn

Expected Link Width is n Actual Link Width is n

PCIe Degraded Link Width Error: Slot n

Expected Link Width is n Actual Link Width is n

PCIe Training Error: Embedded Bus#nn/Dev#nn/Funcn

PCIe Training Error: Slot n

PCI BIOS failed to install PCI device BIOS (Option ROM)

Plug & Play Configuration Error

Faulty or improperly installed PCIe card in the specified slot.

checksum failure is detected during shadowing.

Loose cables to expansion card(s); faulty or improperly installed expansion card(s).

Error encountered in initializing PCI device; faulty system board.

Reseat the PCIe card in the specified slot number. See "Expansion-Card Riser" on page 82. If the problem persists, see "Getting Help" on page 125.

Reseat the expansion card(s). Ensure that all appropriate cables are securely connected to the expansion card(s). If the problem persists, see "Troubleshooting Expansion Cards" on page 107.

Install the NVRAM_CLR jumper and reboot the system. See Figure 6-1 for jumper location. If the problem persists, see "Troubleshooting Expansion Cards" on page 107.

28 About Your System

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Table 1-8. System Messages (continued)

Message Causes Corrective Actions

Read fault Requested sector not found

Remote configuration update attempt failed

ROM bad checksum = address Expansion card improperly installed or

Sector not found Seek error

Seek operation failed Shutdown failure Shutdown test failure. See "Troubleshooting System Memory"

The amount of system memory has changed

Time-of-day clock stopped Faulty battery or faulty chip. See "Troubleshooting the System Battery"

The following DIMM pair is not compatible with the memory controller: DIMM x and DIMM y

The following DIMMs are not compatible: DIMM x and DIMM y

The operating system cannot read from the diskette or hard drive, the system could not find a particular sector on the disk, or the requested sector is defective.

System unable to process Remote Configuration request.

faulty.

Faulty diskette or hard drive. See "Troubleshooting a Hard Drive" on

Memory has been added or removed or a memory module may be faulty.

The specified DIMM(s) are incompatible with the system.

Replace the diskette. Ensure that the diskette and hard drive cables are properly connected. See "Troubleshooting Expansion Cards" on page 107, or "Troubleshooting a Hard Drive" on page 104 for the appropriate drive(s) installed in your system.

Retry Remote Configuration.

Reseat the expansion card(s). Ensure that all appropriate cables are securely connected to the expansion card(s). If the problem persists, see "Troubleshooting Expansion Cards" on page 107.

page 104 for the appropriate drive(s) installed in your system.

on page 102. If memory has been added or removed,

this message is informative and can be ignored. If memory has not been added or removed, check the SEL to determine if single-bit or multi-bit errors were detected and replace the faulty memory module. See "Troubleshooting System Memory" on page 102.

on page 100. Ensure that only Dell-qualified memory is

used. Dell recommends purchasing memory upgrade kits directly from www.dell.com or your Dell sales agent to ensure compatibility.

Ensure that only ECC FBD1 memory is used. Dell recommends purchasing memory upgrade kits directly from www.dell.com or your Dell sales agent to ensure compatibility.

About Your System 29

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Table 1-8. System Messages (continued)

Message Causes Corrective Actions

Time-of-day not set please run SETUP program

Timer chip counter 2 failed

Unsupported CPU combination

Unsupported CPU stepping detected

Utility partition not available

Incorrect Time or Date settings; faulty system battery.

Faulty system board. See "Getting Help" on page 125.

Microprocessor(s) is not supported by the system.

The <F10> key was pressed during POST, but no utility partition exists on the boot hard drive.

Check the Time and Date settings. See "Using the System Setup Program" on page 31. If the problem persists, replace the system battery. See "Syste m Ba ttery" on page 86.

Install a supported microprocessor or microprocessor combination. See "Processors" on page 67.

Create a utility partition on the boot hard drive. See the CDs that came with your system.

Warning Messages

A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message will warn you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by typing (yes) or

n (no).

NOTE: W arning messages are generated by either the applica tion or the operating system. For more information,

see the documentation that accompanied the operating system or application.

Diagnostics Messages

When you run system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist in "Getting Help" on page 125, and then follow the instructions in that section for obtaining technical assistance.

Alert Messages

Systems management software generates alert messages for your system. Al ert m essages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation.

30 About Your System

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Using the System Setup Program

After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference.

You can use the System Setup program to:

• Change the system configuration stored in NVRAM after you add, change, or remove hardware

• Set or change user-selectable options—for example, the time or date

• Enable or disable integrated devices

• Correct discrepancies between the installed hardware and configuration settings

Entering the System Setup Program

Turn on or restart your system.

Press <F2> immediately after you see the following message:

<F2> = System Setup

If your operating system begins to load before you press <F2>, allow the system to finish boot ing, and then restart your system and try again.

NOTE: To ensure an orderly system shutdown, see the documentation that accompanied your

operating system.

Responding to Error Messages

You can enter the System Setup program by respondi ng to certain error messages. If an error message appears while the system is booting, make a note of the message. Before entering the System Setup program, see "System Messages" on page 25 for an explanation of the message and suggestions for correcting errors.

NOTE: After installing a memory upgrade, it is normal for your system to send a message the first time you

start your system.

Using the System Setup Program

Table 2-1 lists the keys that you use to view or chang e information on the System Setup program screens and to exit the program.

Using the System Setup Program 31

Page 32

Table 2-1. System Setup Program Navigation Keys

Keys Action Up arrow or <Shift><Tab> Moves to the previous field. Down arrow or <Tab> Moves to the next field. Spacebar, <+> , <

arrows <Esc> Exits the System Setup program and restarts the system

<F1> Displays the System Setup program's help file.

NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart

the system.

–>, left and right

Cycles through the settings in a field. In many fields, you can also type the appropriate value.

if any changes were made.

System Setup Options

Main Screen

When you enter the System Setup program, the main System Setup pr ogram screen appears (see Figure 2-1).

32 Using the System Setup Program

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Figure 2-1. Main System Setup Program Screen

Table 2-2 lists the options and descrip tio ns for the inform atio n fields that appear on the main System Setup program screen. For related information, see "System Security Screen Options" on page 37.

NOTE: The options for the System Setup program change based on the system configuration.

NOTE: The System Setup program defaults are listed under their respective options, where applicable.

Ta ble 2-2. System Setup Program Options

Option Description System Time Resets the time on the system's internal clock. System Date Resets the date on the system's internal calendar. Memory Information Displays information related to installed system, video, and redundant memory,

including size, type, and speed of memory modules, system memory test option status, and redundant memory status.

CPU Information Displays information related to microprocessors (speed, cache size, and so on). See

"CPU Information Screen" on page 35."

SATA Port x Displays type and capacity of drive attached to port x.

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Ta ble 2-2. System Setup Program Options (continued)

Option Description Boot Sequence Determines the order in which the system searches for boot devices during system

startup. A vailable options can include the diskette drive, CD drive, hard drives, and network. If you have installed a RAC, additional options, such as virtual floppy and virtual CD-ROM, may be present.

NOTE: System boot is not supported from an external device attached to a SAS or

SCSI adapter. See support.dell.com for the latest support information about booting from external devices.

USB Flash Drive T ype

Auto

default)

(

Integrated Devices See "Integrated Devices Screen" on page 36. PCI IRQ Assignment Displays a screen to change the IRQ assigned to each of the integrated devices on the

Serial Communication (Off default)

Failsafe Baud Rate (57600 default)

Remote Terminal Type (VT 100/VT 220 default)

Redirection After Boot (Enabled default)

Embedded Server Management

System Security Displays a screen to configure the system password and setup password features. See

Keyboard NumLock (

default)

Report Keyboard Errors (

Report

default)

Determines the emulation type for a USB flash drive. Hard disk allows the USB flash drive to act as a hard drive. Floppy allows the USB flash drive to act as a removal diskette drive. Auto automatically chooses an emulation type.

PCI bus, and any installed expansion cards that require an IRQ. Options are On with Console Redirection via COM2, and Off.

Displays the failsafe baud rate used for console redirection when the baud rate cannot be negotiated automatically with the remote terminal. This rate should not be adjusted.

Select either VT 100/VT 220 or ANSI.

Enables or disables BIOS console redirection after your system boots to the operating system.

Displays a screen to configure the front-panel LCD options and to set a user-defined LCD string. For more information, see the systems management software documentation that describes the features, requirements, installation, and basic operation of the embedded software.

"System Security Screen" on page 37, "Using the System Password" on page 38, and "Using the Setup Password" on page 40 for more information.

Determines whether your system starts up with the NumLock mode activated on 101or 102-key keyboards (does not apply to 84-key keyboards).

Enables or disables reporting of keyboard errors during the POST. Select Report for host systems that have keyboards attached. Select Do Not Report to suppress all error messages relating to the keyboard or keyboard controller during POST. This setting does not affect the operation of the keyboard itself if a keyboard is attached to the system.

34 Using the System Setup Program

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CPU Information Screen

Table 2-3 lists the options and descrip tio ns for the inform atio n fields that appear on the CPU Information screen.

Table 2-3. CPU Information Screen

Option Description Bus Speed Displays the bus speed of the processors. Logical Processor

(Enabled default)

Virtualization Technology (Disabled default)

Adjacent Cache Line Prefetch (Enabled default)

Hardware Prefetcher (Enabled default)

Demand-Based Power Management (Disabled default)

Processor X ID Displays the family and model number of each processor. A submenu

Displays when the processors support HyperThreading. Enabled permits all logical processors to be used by the operating system. Only the first logical processor of each processor installed in the system is used by the operating system if Disabled is selected.

Displays when the processor(s) support Virtualization Technology. Enabled permits virtualization software to utilize Virtualization Technology functions incorporated in the processor design. This feature can only be used by software that supports Virtualization Technology.

Enables or disables optimal use of sequential memory access. Disable this option for applications that require high use of random memory access.

Enables or disables the hardware prefetcher.

Enables or disables demand-based power management. When enabled, the CPU Performance State tables will be reported to the operating system; when disabled, the CPU Performance State tables will not be reported to the operating system. If any of the CPUs do not support demand-based power management, the field will become read-only , and automatically set to Disabled.

displays processor and core speed, amount of level 2 cache, and the number of cores.

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Integrated Devices Screen

T able 2-4 lists the options and descriptions for the information fields that appear on the Integrated Devices screen.

Table 2-4. Integrated Devices Screen Options

Option Description Integrated SAS Controller

(Enabled default) Embedded SATA

Controller (Off default)

IDE CD-ROM Controller (Auto default)

User-Accessible USB Ports (All Ports On default)

Embedded Gb NIC1 (Enabled with PXE default)

MAC Address Displays the MAC address for NIC1. This field does not have user -selectable settings. TOE Capability Displays the TCP/IP Offload Engine (TOE) feature status of NIC1. Embedded Gb NIC2

(Enabled without PXE default)

MAC Address Displays the MAC address for NIC2. This field does not have user -selectable settings. TOE Capability Displays the TCP/IP Offload Engine (TOE) feature status of NIC2.

Enables or disables the integrated SAS controller.

Allows the integrated SATA controller to be set to Off or ATA mode.

Enables the integrated IDE controller. When set to IDE controller is enabled if IDE devices are attached to the chann el and an ex ternal ID E controller is not detected.

Auto

, each channel of the integrated

NOTE: This CD-ROM option will not appear on this menu screen if your system

does not include this optional device. Enables or disables the system's user-accessible ports. Options are All Ports On,

Only Back Ports On, or All Ports Off. Disabling the USB ports makes system resources available for other devices.

Enables or disables the system's integ rated NIC1. Options are Enabled without PXE, Enabled with PXE, and Disabled. PXE support allows the system to boot from the network. Changes take effect after the system reboots.

Enables or disables the system's integ rated NIC2. Options are Enabled without PXE, Enabled with PXE, and Disabled. PXE support allows the system to boot from the network. Changes take effect after the system reboots.

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System Security Screen

Table 2-5 lists the options and descrip tio ns for the inform atio n fields that appear on the System Security screen.

Table 2-5. System Security Screen Options

Option Description System Password Displays the current status of your system's password security feature and allows you

to assign and verify a new system password.

NOTE: See "Using the System Passwo rd" on page38 for instructions on assigning a

system password and using or changing an existing system password.

Setup Password Restricts access to the System Setup program in the same way that you restrict access

to your system using the system password feature.

NOTE: See "Using the Setup Password" on page 40 for instructions on assigning a

setup password and using or changing an existing setup password.

Password Status Setting the Setup Passw ord option to Enabled prevents the system password from

being changed or disabled at system start-up. To loc k the system password, assign a setup password in the Setup Password option

and then change the Password Status option to Locked. In this state, you cannot change the system password using the System Password option and cannot be disabled at system start-up by pressing <Ctrl><Enter>.

To unlock the system password, enter the setup password in the Setup Password field and then change the Password Status option to Unlocked. In this state, you can disable the system password at system start-up by pressing <Ctrl><Enter> and then change the password using the System Password option.

Power Button

NMI Button NOTICE: Use the NMI button only if directed to do so by qualified support

Turns system's power off and on.

• If you turn off the system using the power button and the system is ru nning an A C PIcompliant operating system, the sy stem can perform an orderly shutdown before power is turned off.

• If the system is not running an ACPI-compliant operating system, power is turned off immediately after the power button is pressed.

The button is enabled in the System Setup program. When disabled, the button can only turn on system power.

NOTE: You can still turn on the system by using the power button, even if the Power

Button option is set to Disabled.

personnel or by the operating system's documentation. Pressing this button halts the operating system and displays a diagnostic screen.

Enables or disables the NMI feature.

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Table 2-5. System Security Screen Options (continued)

Option Description AC Power Recovery

(Last default)

Determines how the system reacts when power is restored to the system. If system is set to Last, the system returns to the last power state. On turns on the system after power is restored. When set to Off, the system remains off after power is restored.

Exit Screen

After you press <Esc> to exit the System Setup program, the Exit screen displays the following options:

•

Save Changes and Exit

• Discard Changes and Exit

• Return to Setup

System and Setup Password Features

NOTICE: The password features provide a basic level of security for the data on your system. If your data

requires more security, use additional forms of protection, such as data encryption programs.

NOTICE: Anyone can access the data stored on your system if you leave the system running and unattended

without having a system password assigned or if you leave your system unlocked so that someone can disable the password by changing a jumper setting.

Your system is shipped to you without the system password feature enabled. If system security is a concern, operate your system only with system password protection.

To chang e or delete an existing password, you must know the password (see "Deleting or Changing an Existing System Password" on page 40). If you forget your password, you cannot operate your system or change settings in the System Setup program until a trained service technician changes the password jumper setting to disable the passwords, and erases the existing passwords. This procedure is described in "Disabling a Forgotten Password" on page 117.

Using the System Password

After a system password is assigned, only those who know the password have full use of the system. When the System Password option is set to Enabled, the system prompts you for the system password after the system starts.

Assigning a System Password

Before you assign a system password, enter the System Setup program and check the System Password option.

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When a system password is assigned, the setting shown for the System Password option is Enabled. If the setting shown for the Password Status is Unlocked, you can change the system password. If the Password Status option is Locked, you cannot change the system password. When the system password feature is disabled by a jumper setting, the system password is Disabled, and you cannot change or enter a new system password.

When a system password is not assigned and the password jumper on the system board is in the enabled (default) position, the setting shown for the System Password option is Not Enabled and the Password Status field is Unlocked. To assign a system password:

Verify that the

Highlight the

Type your new system password.

Password Status

System Password

option is set to

Unlocked

option and press <Enter>.

You can use up to 32 characters in your password. As you press each character key (or the spacebar for a blank space), a plac eholder appears in the field. The password assignment is not case-sensitiv e. Howeve r, certain key combinations are not valid. To erase

a character when entering your password, press <Backspace> or the left-arrow key.

NOTE: To escape from the field without assigning a system password, press <Enter> to move to another

field, or press <Esc> at any time prior to completing step 5.

Press <Enter>.

T o confirm your password, type it a second time and press <Enter>. The setting shown for the

System Password

changes to

Enabled

. Exit the System Setup program and

begin using your system.

Either reboot your system now for your password protection to take effect or continue working.

NOTE: Password protection does not take effect until you reboot the system.

Using Your System Password to Secure Your System

NOTE: If you have assigned a setup password (see "Using the Setup Password" on page 40"), the system accepts

your setup password as an alternate system password.

When the Password Status option is set to Unlocked, you have the option to leave the password security enabled or to disable the password security.

To leave the password security enabled:

Turn on or reboot your system by pressing <Ctrl><Alt><Del>.

Type your password and press <Enter>.

To disable the password security:

Turn on or reboot your system by pressing <Ctrl><Alt><Del>.

Type your password and press <Ctrl><Enter>.

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When the Password Status option is set to Locked whenever y ou turn on your system or reboot your system by pressing <Ctrl><Alt><Del>, type your password and press <Enter> at the prompt.

After you type the correct system password and press <Enter>, your system operates as usual. If an incorrect system password is entered, the system displays a message and prompts you to re-enter your

password. You have three attempts to enter the correct password. After the third unsuccessful attempt, the system displays an error message showing the number of unsuccessful attempts and that the system has halted and will shut down. This message can alert you to an unauthorized person attempting to use your system.

Even after you shut down and restart the system, the error message continues to be displayed until the correct password is entered.

NOTE: You can use the Password Status option in conjunction with the System Password and Setup Password

options to further protect your system from unauthorized changes.

Deleting or Changing an Existing System Password

When prompted, press <Ctrl><Enter> to disable the existing system password. If you are asked to enter your setup password, contact your network administrator.

Enter the System Setup program by pressing <F2> during POST.

Select the

When prompted, type the system password.

Confirm that If

Not Enabled

Enabled

System Security

Not Enabled

is displayed for the

screen field to verify that the

System Password

option, press the <Alt><b> key combination to restart the

Password Status

option is set to

Unlocked

option.

option, the system password has been deleted. If

system, and then repeat steps 2 through 5.

Using the Setup Password

Read the information in the following sections to assign or change your setup password.

Assigning a Setup Password

You can assign (or change) a setup password only when the Setup Password option is set to Not Enabled. T o assign a setup password, highlight the Setup Password option and press the <+> or <–> key . The system prompts you to enter and verify the password. If a character is illegal for password use, the system beeps.

NOTE: The setup password can be the same as the system password. If the two passwords are different, the setup

password can be used as an alternate system password. However, the system password cannot be used in place of the setup password.

You can use up to 32 characters in your password. As you press each character key (or the spacebar for a blank space), a placeholder appears in the field.

40 Using the System Setup Program

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The password assignment is not case-sensitive. However, certain key combinations are not valid. If you enter one of these combinations, the system beeps. To erase a character when entering your password, press <Backspace> or the left-arrow key.

After you verify the password, the Setup Password setting changes to Enabled. The next time you enter the System Setup program, the system prompts you for the setup password.

A change to the Setup Password option becomes effective immediately (restarting the system is not required).

Operating With a Setup Password Enabled

If Setup Password is set to Enabled, you mu st enter th e correct setup password before you can modify most of the System Setup options. When you start the System Setup program, the program prompts you to enter a password.

If you do not enter the correct password in three attempts, the system lets you view, but not modify, the System Setup screens—with the following exception: If System Password is not set to Enabled and is not locked through the Password Status option, you can assign a system password (however, you cannot disable or change an existing system password).

NOTE: You can use the Password Status option in conjunction with the Setup Password option to protect the

system password from unauthorized changes.

Deleting or Changing an Existing Setup Password

Enter the System Setup program and select the

Highlight the <Enter> twice to clear the existing setup password.

The setting changes to

Setup Password

Not Enabled

option, press <Enter> to access the setup password window, and press

System Security

option.

If you want to assign a new setup password, perform the steps in "Assigning a Setup Password" on page 40.

Disabling a Forgotten Password

See "Disabling a Forgotten Password" on page 117.

Baseboard Management Controller Configuration

The Baseboard Management Controller (BMC) enables configuring, monitoring, and recovery of systems remotely. BMC provides the following features:

• Uses the system’s integrated NIC

• Fault logging and SNMP alerting

• Access to system event log and sensor status

• Control of system functions including power on and off

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• Support is independent of the system’s power or operating state

• Provides text console redirection for system setup, text-based utilities, and operating system consoles

NOTE: To remotely access the BMC through the integrated NIC, you must connect the network connection to

integrated NIC1.

For additional information on using BMC, see the documentation for the BMC and systems management applications.

Entering the BMC Setup Module

Turn on or restart your system.

Press <

Ctrl-E

If your operating system begins to load before you press < and then restart your system and try again.

> when prompted after POST.

Crtl-E

>, allow the system to finish booting,

BMC Setup Module Options

For information about the BMC Setup Module options and how to configure the emergency management port (EMP), see the

BMC User ’s Guide

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Installing System Components

This section describes how to install the following system components:

• Cooling fan modules

• Cooling shrouds

• Power supplies

• SAS controller daughter card or SAS RAID controller daughter card

• RAID battery

• RAID controller expansion card

• Expansion cards

• Boot drive

• System me mory

• Processors

• RAC card

• Optical drive

• Hard drives

• SAS backplane boards

•Risers

• Sideplane board

• System battery

• Control panel assembly

• System bo ard

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Recommended Tools

You may need the following items to perform the procedures in this section:

• Key to the system keylock

• #2 Phillips screwdriver

• T10 Torx driver

• Small flat-blade screwdriver

• Wrist grounding strap

Inside the System

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

CAUTION: The memory modules can become extremely hot during normal operation. Allow the modules

sufficient time to cool before handling.

In Figure 3-1, the bezel, system cover, and memory cooling shroud are removed to provide an interior view of the system.

Figure 3-1. Inside the System

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1 control panel 2 SAS controller daughter card

or SAS RAID controller

daughter card (optional) 4 cooling fan modules (4) 5 power supply bays (2) 6 left riser (slot 2) 7 center riser (slot 1) 8 battery 9 system board cooling shroud 10memory modules (8) 11 heatsink/microprocessor (2) 12 backplane

3 sideplane

13two 3.5-inch or four 2.5-inch

hard drive bays

14 optical slimline drive

(optional)

The system board holds the system's control circuitry and other electronic components. Several hardware options, such as the microprocessors and memory, are installed directly on the system board. The left and center risers each have one slot and can accommodate up to two half-length PCI-X cards or two half-length PCIe expansion cards. For more information, see "Expansion Cards" on page 61.

The system provides space for one optional slimline optical drive. The optical drive tray connects to the controller on the system board through the sideplane board. For more information, see "Installing the Optical Drive Tray" on page 74.

The hard-drive bays provide space for up to two 3.5-inch or four 2.5-inch SAS/SATA hard drives. The hard drives connect to a SAS controller daughter card or a SAS RAID controller daughter card. For more information, see "Installing a Hot-Plug Hard Drive" on page 76.

During an installation or troubleshooting procedure, you may be required to change a jumper setting. For more information, see "Jumpers and Connectors" on page 115.

NOTE: There are no hot-pluggable components inside this system except for externally accessible components,

such as the power supplies and the hard drives.

Removing and Replacing the Front Bezel

The system is enclosed by an optional bezel. To upgrade or troubleshoot the system, remove the bezel and cover to access the internal system components. Unless you are installing a hot-plug ha rd drive, turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals.

NOTE: You do not need to remove the front bezel to remove the system cover.

Using the system key, unlock the bezel.

Press the tab at the left end of the bezel.

Rotate the left end of the bezel away from the system to release the right end of the bezel.

Pull the bezel away from the system. See Figure 3-2.

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Figure 3-2. Removing the Bezel

1 key lock 2 bezel cover

To replace the front bezel, perform the preceding steps in reverse.

Opening and Closing the System

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

CAUTION: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift

the system by yourself.

CAUTION: The memory modules can become extremely hot during normal operation. Allow the modules

sufficient time to cool before handling.

Opening the System

To upgrade or troubleshoot the system, remove the system cover to gain access to internal components.

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals.

Remove the bezel. See "Removing and Replacing the Front Bezel" on page 45.

To remove the system cover, rotate the latch release lock on the latch in a counter clockwise direction to the unlocked position. See Figure 3-3.

46 Installing System Components

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Lift up on the latch on top of the system to guide it back and into an offset position. See Figure 3-3.

Grasp the cover on both sides and carefully lift the cover away from the system.

Figure 3-3. Removing the Cover

1 latch 2 latch release lock 3 alignment J hooks 4 chassis tabs

Closing the System

Lift up the latch on the cover.

Place the cover on top of the system and offset the cover slightly back so that it clears the chassis J hooks and lays flat on the system chassis. See Figure 3-3.

Lower the cover into the closed position aligning it with the J hooks and push down on the latch to guide the cover into place.

Rotate the latch release lock in a clockwise direction to secure the cover.

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Cooling Fan Modules

This system contains four cooling fan modules, each comprised of two dual-rotor fans, for a total of eight fans that are connected directly to the system board.

Removing a Cooling Fan Module

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

NOTE: The procedure for removing each individual fan module is the same.

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals.

Open the system. See "Opening and Closing the System" on page 46.

NOTE: You can remove the fan modules without removing the memory cooling shroud; however, Dell

recommends that you remove this shroud before removing a fan module. Do not remove the system board cooling

See "Removing the Memory Cooling Shroud" on page 52.

shroud.

Raise the fan handle, disconnect the module wire harne ss from the system board, and pull the fan straight up to clear the chassis. See Figure3-4.

Unplug the fan module connector.

48 Installing System Components

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Figure 3-4. Removing and Installing a Cooling Fan

1 cooling fan modules (4) 2 fan module handles 3 module wire harness 4 cooling fan module connector 5 system board cooling shroud

Replacing a Cooling Fan Module

NOTE: The procedure for installing each individual fan is the same.

Ensure that the fan handle is upright and lower the fan into its retention base until the fan is fully seate d. Then lower the fan handle until it snaps into place. See Figure 3-4.

Attach the fan module connectors.

If you removed the memory cooling shroud to access the fan modules, replace the shroud. See "Replacing the Memory Cooling Shroud" on page 53.

Close the system. See "Opening and Closing the System" on page 46.

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Removing the Plastic Fan Guide

NOTE: The plastic fan guide is mounted to the chassis between the fans.

NOTE: You may need to remove the system from the rack.

Remove the cooling fan modules. See "Removing a Cooling Fan Module" on page 48.

Remove the system from the rack. See the Rack Installation Guide for your system.

Place the system upside-down on a flat surface.

Using a #2 Phillips screwdriver , remove the two screws from the botto m of the chassis th at secure the fan bracket.

Turn the system right-side up, place it on a flat surface, and then remove the fan bracket.

Replacing the Plastic Fan Guide

While the system is out of the rack, and with the top cover removed, place the system on its side on a flat surface.

Place the fan bracket into its location inside the chassis.

Holding the fan bracket in place, use a #2 Phillips screwdriver to replace the two screws on the bottom of the chassis.

Place the system right-side up on a flat surface.

Replace the cooling fan modules. See "Replacing a Cooling Fan Module" on page 49.

Replace the system in the rack. See the Rack Installation Guide for your system.

Cooling Shrouds

Your system contains two cooling shrouds.

• System board cooling shroud

• Memory cooling shroud

System Board Cooling Shroud

The

system board cooling shroud directs airflow over the system memory modules, chan neling the air from the

four fan modules. See Figure 3-5.

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Figure 3-5. System Board Cooling Shroud

1 system board cooling shroud

Removing the System Board Cooling Shroud

If applicable, remove the bezel. See "Removing and Replacing the Front Bezel" on page 45.

Turn off the system and attached peripherals, and then disconnect the syst em fro m the electrical outlet.

Open the system. See "Opening the System" on page 46.

Remove the memory cooling shroud. See "Removing the Memory Cooling Shroud" on page 52.

Remove both the center and left risers from the system board. See "Removing an Expansion-Card Riser" on page 82.

Press the tabs on the front side of the shroud (nearest to the processors), and then lift the shroud up and away from the system.

Installing the System Board Cooling Shroud

Align the back of the shroud to the front of the posts of the center and rear card risers on the motherboard.

Press down gently on the front of the shroud until it engages with the plastic tabs on the motherboa rd.

Place the center and left risers. See "Installing an Expansion-Card Riser" on page 83.

Replace the memory cooling shroud. See "Replacing the Memory Co oling Shroud" on page 53.

Close the system. See "Closing the System" on page 47.

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If applicable, replace the bezel. See "Removing and Replacing the Front Bezel" on page 45.

Attach any peripherals, connect the system to the electrical source, and then turn on the system.

Memory Cooling Shroud

The memory cooling shroud covers both the memory mod ules (DIMMs) and t he processors. This shroud c an be removed and installed. See Figure 3-6 and "System Board Removal" on page 91.

Removing the Memory Cooling Shroud

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

CAUTION: The memory modules are hot to the touch for some time after the system has been powered down.

Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components on the memory module.

NOTICE: Never operate your system with the memory cooling shroud removed. Overheating of the system can

develop quickly resulting in a shutdown of the system and the loss of data.

To remove the cooling shroud, locate the release tab on the shroud edge that is nearest to the adjacent system board shroud. See Figure 3-6.

Pull up on the release tab to release the memory cooling shroud.

Unseat the shroud from the securing tabs located on the periphery of the shrou d.

Carefully lift the shroud straight up to disengage it from the system board, and then lift the shroud away from the system.

52 Installing System Components

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Figure 3-6. Memory Cooling Shroud

1 memory cooling shroud 2 memory shroud release tab 3 memory modules (8) 4 system processors (2)

Replacing the Memory Cooling Shroud

To install the memory cooling shroud, align the shroud directly over the memory modules and the

processors.

Using the interior system board cooling shroud as a guide, slowly lower the shroud straight down on to the system, directly over the processors and memory modules.

Gently press around the periphery of the shroud until it engages with the external tabs and snaps into place.

Power Supplies

Your system supports one or two power supplies rated at an output of 670 W. If only one power supply is installed, it must be installed in the left power supply bay (bay 1). If two power supplies are installed, the second power supply serves as a redundant, hot-plug power source.

NOTICE: In a non-redundant configuration, the power supply blank must be installed in the unoccupied power

supply bay to ensure proper system cooling. See "Installing the Power Supply Blank" on page 56.

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Removing a Power Supply

NOTICE: The system requires one power supply for the system to operate normally. The system is in the

redundant mode when two power supplies are installed and both power supplies are connected to an AC power source. Remove and replace only one power supply at a time in a system that is powered on. Operating the system with only one power supply installed and without a power supply blank installed for extended periods of time can cause the system to overheat.

NOTICE: If only one power supply is installed, it must be installed in the left power supply bay (1). NOTICE: If you connect the system to a power source in the range of 120 to 220 VAC, and if two power supplies

are installed, the second power supply serves as a redundant, hot-plug power source.

NOTE: On your rack system, you may have to unlatch and lift the cable management arm if it interferes with

power supply removal. For information about the cable management arm, see the system’s Rack Installation Guide.

If your system has a single power supply, turn off the system and all attached peripherals. For a redundant system, you can leave the system running and proceed to the next step.

Disconnect the power cable from the power source.

Disconnect the power cable from the power supply and remove the ca ble from the ca ble re tention brac ket.

NOTICE: On a rack system, you may need to temporarily unlatch and lift the cable management arm. For

information about the cable management arm, see the system’s Rack Installation Guide.

Release the locking tab on the left side of the power supply by pressing in toward the right until the power supply is released from the chassis. See Figure 3-7.

Holding the power-supply handle, pull the power sup ply stra ight out to clear the chassis.

54 Installing System Components

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Figure 3-7. Removing and Installing a Power Supply

1 power-supply 2 power-supply handle 3 cable retention bracket 4 power supply blank 5 power-supply bay 2 (optional) 6 redundant power supply bay 1 7 locking tab

Replacing a Power Supply

If you are adding a second power supply, remove the power supply blank. See "Removing a Power Supply" on page 54.

Holding the power-supply handle, slide the new power supply into the chassis until it is fully seated and contacts the system chassis. See Figure 3-7.

NOTICE: On a rack system, you may need to temporarily unlatch and lift the cable management arm. For

information about the cable management arm, see the system’s Rack Installation Guide.

Insert the power cable through the cable retention bracket, connect the power cab le to the power supply, and plug the cable into a power outlet.

NOTICE: For more information about the power cable retention bracket, see the Getting Started With Your

System guide.

NOTE: After installing a new power supply in a system with two power supplies, allow several seconds for the

system to recognize the power supply and determine its status. The power-supply status indicator turns green to signify that the power supply is functioning properly (see Figure 1-4).

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Removing the Power Supply Blank

Press the latch on the left side to release and remove the blank, rotating the blank slightly to clear the bay, and remove from the chassis.

NOTICE: To ensure proper system cooling, the power supply blank must be installed on the unoccupied power

supply bay in a non-redundant configuration. Remove the power supply blank only if you are installing a second power supply.

Installing the Power Supply Blank

To inst all the power supply blank, insert the tab on the right edge of the blank into the slot in the power supply bay wall. Rotate the blank into the power supply bay until it is fully seated.

SAS Controller Daughter Card

Your system includes a dedicated slot on the sideplane for an optional SAS controller daughter card. The SAS controller daughter card provides the SAS storage subsystem for your system’s two optional internal hard drives. The optional SAS RAID controller daughter card allows you to set up any internal hard drives in a RAID configuration.

Removing a SAS Controller Daughter Card

If you are removing a SAS RAID controller daughter card, disconnect the battery cable from the card by releasing the tab on the cable connector on the daughter card. See Figure 3-26.

Pull on the release latch on the daughter card (see Figure 3-8) and slide the daughter card tray towards the hard drives.

Continue to hold the guide rails outward as you pull the SAS controller daughter card upw ard from the rails.

Installing a SAS Controller Daughter Card or SAS RAID Controller Daughter Card

NOTICE: If you are installing a SAS RAID daughter card, be careful not to press on the memory module on the

card (see Figure ). to avoid damaging the memory module or its socket.

NOTICE: If you are installing a new or replacement SAS RAID daughter card, do not remove the card’s plastic

cover until you have completed installing the card.

Hold the metal daughter card tray by its edges with the release latch and edge connector facing the sideplane board. See Figure 3-8.

Align the two slots in the daughter card tray and the corresponding tabs on the chassis, then low er the card tray onto the chassis.

Slide the daughter card tray towards the sideplane until the edge connecto r on the dau ghter card fits into the socket on the sideplane board and the release latch engages. See Figure 3-8.

56 Installing System Components

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Figure 3-8. Installing a SAS Controller Daughter Card

1 SAS controller daughter card

and tray assembly

4 release latch 5 RAID battery connector (SAS

7 SAS RAID connector 0 (to

backplane SAS A)

Attach any cables from the internal storage daughter card to the backplan e, referring to Figure 3-9 and

2 sideplane 3 daughter card socket

6 RAID memory module RAID controller daughter card only)

8 alignment slots in card tray (2)

(DIMM) (SAS RAID controller daughter card only)

Figure 3-10 for the cabling guidelines for your system’s card and backplane conf iguration.

NOTICE: You must follow the cabling diagrams for connecting the hard drives to either of the internal storage

daughter cards that are illustrated in the following figures to ensure proper connection. Figure 3-9 illustrates the cable routing for the SAS controller daughter card and Figure 3-10 illustrates the cable routing for the SAS RAID controller daughter card.

Installing System Components 57

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Figure 3-9. Cable Routing for the SAS Controller Daughter Card

1 SAS connector SAS 0 2 SAS controller daughter card 3 SAS backplane connector

SAS A

58 Installing System Components

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Figure 3-10. Cable Routing for the SAS RAID Controller Daughter Card

1 SAS RAID connector SAS 0 2 SAS RAID controller

daughter card

3 SAS backplane connector

SAS A

Installing System Components 59

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RAID Battery

Installing a RAID Battery

Locate the RAID battery pocket on the chassis that is adjacent to hard drive bay 0. See Figure 3-11.

Insert the battery in the battery pocket.

Connect the battery cable to the RAID controller daughter card. See Figure 3-11.

Figure 3-11. Installing a SAS RAID Battery

1 RAID battery 2 SAS RAID daughter card

battery connector

Removing a RAID Battery

Disconnect the RAID battery cable from the SAS RAID daughter card. See Figure 3-11.

Press the release latch toward the hard-drive bays and remove the battery from the battery pocket.

60 Installing System Components

3 release latch

Page 61

Expansion Cards

The system is available with one of two optional PCI riser configurations.

PCIe Riser Board Expansion Slots

The PCIe riser configuration provides two PCI Express expansion slots with the following features:

• Two PCIe risers, installed in the left and center riser connectors.

• Two x8-lane PCIe expans ion slots.

• Support for full height/half-length PCI cards in both slots.

PCI-X Riser Board Expansion Slots

The PCI-X riser configuration provides two PCI-X slots with the following features:

• Two PCI-X risers, installed in the le ft and center riser connectors.

• Two PCI-X 64-bit/133-M Hz expansion slots (on separate buses).

• Support for full height/half-length PCI cards in both slots.

Expansion Card Installation Guidelines

NOTE: You cannot combine PCIe and PCI-X risers. Two risers must be installed or the system will not power up.

NOTE: The expansion-card slots are not hot-pluggable.

To identify expansion slots, see Figure 3-12. The two expansion card slots are on separate buses.

Installing an Expansion Card

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

Unpack the expansion card and prepare it for installation. For instructions, see the documentation accompanying the card.

Turn off the sys tem, including any attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening and Closing the System" on page 46.

If you are adding a new card, open the expansion-card latch and remove the filler bracket. See Figure 3-12.

Install the expansion card:

Position the expansion card so that the card-edge con nector a ligns with the expansio n-ca rd conne ctor on the PCI riser board.

Installing System Components 61

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Insert the card-edge connector firmly into the expansion-card connect or until the card is fully seated.

When the card is seated in the connector, close the expansion-card latch. See Figure 3-12.

Figure 3-12. Installing an Expansion Card

1 PCI riser 2 expansion-card connector 3 expansion-card latch 4 expansion card 5 card-edge connector

Connect any cables to the expansion card. See the documentation that came with the card for information about its cable conne ctions.

Close the system. See "Opening and Closing the System" on page 46.

Removing an Expansion Card

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

Turn off the sys tem, including any attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening and Closing the System" on page 46.

Disconnect all cabl es from the card.

62 Installing System Components

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Remove the expansion card:

Open the expansion-card latch. See Figure 3-12.

Grasp the expansion card by its edges, and carefully remove it from the expansion-card connector.

If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and close the expansion-card latch.

NOTE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications

Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.

Close the system. See "Opening and Closing the System" on page 46.

Configuring the Boot Device

If you plan to boot the system from a hard drive, the drive must be attached to the primary (or boot) controller. The device that the system boots from is determined by the boot order specified in the System Setup program.

The System Setup program provides options that the system uses to scan for installed boot devices. See "Using the System Setup Program" on page 31 for information about the System Setup program.

Configuring the Boot Drive

The drive or device from which the system boots is determined by the boot ord er specifie d in the System Se tup program. program

See "Using the System Setup Program" on page 31 for information about the System Setup

System Memory

You can upgrade your system memory to a maximum of 32 GB by installing 533-MHz or 667-MHz fully buffered (FB) DDR II memory modules (DIMMs) in sets of 256-MB, 512-MB, 1-GB, 2-GB, or 4-GB modules. The eight memory sockets are located on the system board under the memory coolin g shroud.You can purchase memory upgrade kits from Dell.

NOTICE: If you remove your original memory modules from the system during a memory upgrade, keep them

separate from any new memory modules that you may have, even if you purchased the new memory modules from Dell. Use only 533-MHz or 667-MHz DDR II fully buffered DIMMS (FBDs).

The memory module sockets are divided into two equal branches (0 and 1). Each branch consists of two channels:

• Channel 0 and channel 1 are in branch 0.

• Channel 2 and channel 3 are in branch 1.

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Each channel consists of two memory module sockets:

• Channel 0 contains DIMM_1, DIMM_5.

• Channel 1 contains DIMM _2, DIMM_6.

• Channel 2 contains DIMM_3, DIMM_7.

• Channel 3 contains DIMM _4, DIMM _8.

The first DIMM socket of each channel has white release tabs.

General Memory Module Installation Guidelines

To ensure optimal performance of your system, observe the following guidelines when configuring your system memory.

• Use only qualified FBDs. FBDs can be either s single

-r

anked and modules marked with a 2R are dual-ranked.

• A minimum of two identical FBDs must be installed.

• DIMM sockets must be populated by lowest number first.

• Memory modules m total number of memory modules in the configuration must total two, four, or eight. For best system performance, all four, or eight memory modules should be identical in size, speed, and technology.

•Memory sp identical memory size, speed, and technology.

• Memory sparing and memory mirroring cannot be implemented at the same time.

aring and

ust be installed in pairs of matched memory size, speed, and technology

memory m

irroring require eight memory, and all memory modules must be of

ingle-ranked

or d

ual-ranked

. FBDs m

arked with a 1R are

, and the

Non-Optimal Memory Configurations

System performance can be affected if your memory configuration does not conform to the preceding installation guidelines. Your system may issue an error message duri ng startup stating that your memory configuration is non-optimal.

Memory Sparing Support

The system supports memory sparing if eight identical memory modules are insta lled in the system. The memory sparing feature must be enabled in the System Setup program and can be used only if memory mirroring is not enabled.(See "Using the System Setup Program" on page 31.)

Memory sparing allocates four ranks of DIMM memory to the spare bank. These four ranks consist of the first rank of memory in DIMM sockets 1 through 4. For single-rank DIMMs, the entire capacity of the four DIMMs is allocated to sparing whereas for dual-rank DIMMs, only half of the four-DIMM capacity is allocated to sparing. Table 3-1 shows how memory sparing splits the available and spared memory in each of the single- and dual-ranked memory module combinations.

64 Installing System Components

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Table 3-1. Memory Sparing Configurations

DIMMs Size/Type Total Memory Available Spare 8 256-MB single-rank 2 GB 1 GB 1 GB

512-MB single-rank 4 GB 2 GB 2 GB 1-GB single-rank 8 GB 4 GB 4 GB 2-GB single-rank 16 GB 8 GB 8 GB 2-GB dual-rank 16 GB 12 GB 4 GB 4-GB dual-rank 32 GB 24 GB 8 GB

Memory Mirroring Support

The system supports memory mirroring if eight identical memory modules are installed in the system. Mirroring must be enabled in the System Setup program a nd can be used only if me mory sparing is not enab led. (See "Using the System Setup Program" on page 31.) In a mirrored configuration, the total available system memory is one-half of the total installed memory.

Installing Memory Modules

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

CAUTION: The memory modules are hot to the touch for some time after the system has been powered down.

Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components on the memory module.

Open the system. See "Opening and Closing the System" on page 46.

Remove the memory cooling shroud. See "Removing the Memory Cooling Shroud" on page 52.

Locate the memory module sockets. See Figure 6-2.

Press the ejectors on the memory module socket down and out, as shown in Figure 3-13, to allow the memory module to be inserted into the socket.

Handle each memory module only on either card edge, ensuring not to touch the middle of the memory module.

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Figure 3-13. Installing and Removing a Memory Module

1 memory module 2 memory module socket

ejectors (2)

Align the memory module's edge connector with the alignment key of the memory mo dule socket, and

3 alignment key

insert the memory module in the socket.

NOTE: The memory module socket has an alignment key that allows you to install the memory module in

the socket in only one way.

Press down on the memory module with your thumbs while pulling up on the ejectors with you r index fingers to lock the memory module into the socket.

When the memory module is properly seated in the socket, the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed.

Repeat step 3 through step 7 of this procedure to install the remaining memory modules. See Table 3-1.

Replace the memory cooling shroud. See "Replacing the Memory Co oling Shroud" on page 53.

Close the system. See "Opening and Closing the System" on page 46.

Press <F2> to enter the System Setup program, and check the

System Setup

screen.

System Memory

setting on the main

The system should have already changed the value to reflect the newly installed memory.

If the value is incorrect, one or more of the m emory modules may not be installed properly. Repeat ste p 1 through step 11 of this procedure, checking to ensure that the memory modules are firmly seated in their sockets.

Run the system memory test in the system diagnostics. See "Running the System Diagnostics" on page 111.

66 Installing System Components

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Removing Memory Modules

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

CAUTION: The memory modules are hot to the touch for some time after the system has been powered down.

Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components on the memory module.

Open the system. See "Opening and Closing the System" on page 46.

Remove the memory cooling shroud. See "Removing the Memory Cooling Shroud" on page 52.

Locate the memory module sockets. See Figure 6-2.

Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figure 3-13.

Handle each memory module only on either card edge, ensuring not to touch the middle of the memory module.

Replace the memory cooling shroud. See "Replacing the Memory Co oling Shroud" on page 53.

Close the system. See "Opening and Closing the System" on page 46.

Activating the Integrated NIC TOE

T o add TCP/IP Offload Engine (T OE) or iSCSI T OE functionality to the system's integrated NIC, install the appropriate TOE or iSCSI TOE NIC hardware key in the TOE_KEY socket on the system board. S Figure 6-2.

Processors

You can upgrade your processor(s) to take advantage of future options in speed and functionality. Each processor and its associated internal cache memory are contained in a land grid array (LGA) package that is installed in a ZIF socket on the system board.

The following items are included in the processor upgrade kit:

• Processor

• Heat sink

Removing the Processor

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

Prior to upgrading your system, download the latest system BIOS version on

Installing System Components 67

support.dell.com

Page 68

Turn off the sys tem, including any attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening and Closing the System" on page 46.

Remove the memory cooling shroud. See "Removing the Memory Cooling Shroud" on page 52.

NOTICE: When you remove the heat sink, the possibility exists that the processor might adhere to the heat sink

and be removed from the socket. It is recommended that you remove the heat sink while the processor is warm.

NOTICE: Never remove the heat sink from a processor unless you intend to remove the pr ocessor. The heat sink

is necessary to maintain proper thermal conditions.

NOTICE: The processor and heat sink can become extremely hot. Be sure the processor has had sufficient time

to cool before handling.

Press the blue tab on the end of one of the heat-sink retention levers to disengage the lever, then lift the lever 90 degrees. See Figure 3-14.

Figure 3-14. Installing and Removing the Heat Sink

1 heat sink 2 heat-sink retention lever (2) 3 retention lever latch

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Wait 30 seconds for the heat sink to loosen from the processor.

Open the other heat sink retention lever.

If the heat sink has not separated from the processor, carefully rotate the heat sink in a clockwise, then counterclockwise, direction until it releases from the processor. Do not pry the heat sink from the processor.

Lift the heat sink off of the processor and set the heat sink upside down so as not to contaminate the thermal grease.

Pull the socket-release lever 90 degrees upward until the processor is rele ased from the socket. See Figure 3-15.

Rotate the processor shield upward and out of the way.

Figure 3-15. Installing and Removing the Processor

1 socket key (2) 2 notch in processor 3 processor shield 4 processor 5 socket-release lever 6 ZIF socket

Lift the processor shield to release the processor, and then lift the processor out of the socket. Leave the

release lever up so that the socket is ready for the new processor.

NOTICE: Be careful not to bend any of the pins on the LGA socket when removing the processor. Bending the

pins can permanently damage the socket and system board.

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Installing a Processor

Unpack the new processor.

2 Align the processor with the 3Install the processor in the socket.

NOTICE: Positioning the processor incorrectly can permanently damage the system board or the processor when

you turn the system on. a If the release lever on the processor socket is not positioned all the way up, move it to that position. b With th e

NOTICE: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily

into the socket. c

rocessor and

hen the processor is fully seated in the socket, rotate the socket release lever back down until it

snaps into place, securing the processor.

Close the processor shield. See Figure 3-15.

Install the heat sink.

NOTE: If you did not receive a replacement heat sink, use the heat sink that you removed in step 9.

If you receive a heat sink and pre-applied thermal grease with your processor kit, remo ve the protective sheet from the thermal grease layer on top of the heat sink.

If you did not receive a replacement heat sink with your processor kit, do the following :

• Using a clean lint-free cloth, remove the existing thermal grease from the he at sink you re mov ed in step 9.

• Open the grease packet included with your processor kit and apply th erma l grease evenly to the top of the processor.

b Place the heat sink onto the processor. See c Close one of the two heat sink retention levers until it locks. See d

Repeat for the other heat sink retention lever.

Close the system. See "Closing the System" on page 47. As the system boots, it detects the presence of the new processor and automatically changes the system

configuration information in the System Setup program.

socket keys on t

the

socket

keys

he ZIF socket

. See Figure 3-15.

aligned, set the processor lightly in the socket.

See Figure 3-15.

Figure 3-14

Press <F2> to enter the System Setup program, and check that the processor information matches the new system configuration.

See "Using the System Setup Program" on pa ge 31 for instructions about using the S ystem Setup progr am.

Run the system diagnostics to verify that the new processor operates correctly. See "Running the System Diagnostics" on page 111 for information about running the diagnostics.

70 Installing System Components

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RAC Card

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

The optional Remote Access Controller (RAC) provides a set of advanced features for managing the server remotely. The following procedure describes the steps for installing or removing the optional RAC card.

Installing a RAC Card

Turn of f the system, including any attach ed peripherals, an d then disconnec t the system from th e electrical outlet.

Open the system. See "Opening the System" on page 46

If applicable, remove the plastic filler plug from the system back panel. See Figure 3-16.

Remove any PCI cards attached to the center riser. See "Removing an Expansion Card" on page 62.

Remove the center riser card from the system board. See "Expansion-Card Riser" on page 82.

Angle the RAC card so that its NIC conne ctor inserts through the back-p anel RA C card op ening , alig ning the card with the back standoff.

Figure 3-16. Installing and Removing a RAC Card

1 RAC card 2 RAC-card connectors (2) 3 filler plug location 4 back standoff 5 front standoffs (2) 6 RAC-card cable connectors

Installing System Components 71

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Align the front edge of the RAC card with the front plastic retention standof fs, and then press down on the front of the card until it is fully seated. See Figure 3-16.

When the front of the card is fully seated, the front plastic standoffs snap over the front edge of the card.

Connect the two small cables (44-pin cable and 50-pin cable), ensurin g that connector labeled "Planar" is attached to the appropriate system board connector and the connecto r labeled "DRAC" is attached to the appropriate RAC card connector.

Replace the center riser card. See "Expansion-Card Riser" on page 82.

Replace any PCI cards that were removed from the center riser. See "Installing an Expansion Card" on page 61.

Close the system. See "Closing the System" on page 47.

Reconnect the system and peripherals to their power sources, and then turn them on.

See the RAC card documentation for information on configuring and using the RAC card.

Removing the RAC Card and Cables

Turn of f the system, including any attach ed peripherals, an d then disconnec t the system from th e electrical outlet.

Open the system. See "Opening the System" on page 46.

Remove any PCI cards attached to the center riser. See "Removing an Expansion Card" on page 62.

Remove the center riser card from the system board. See "Expansion-Card Riser" on page 82.

Remove the RAC card cables from the system board connectors by pressing the met al tabs inward and then pulling up.

Remove the RAC card cables from the RAC connectors by pressing the metal tabs inw ard and then pulling up.

Remove the RAC card by pressing outwa rdly on th e front sta ndoffs, and then lifting the RAC card up and out of the system.

Replace the center riser card. See "Expansion-Card Riser" on page 82.

Replace any PCI cards that were removed from the center riser. See "Installing an Expansion Card" on page 61.

Close the system. See "Closing the System" on page 47.

Reconnect the system and peripherals to their power sources, and then turn them on.

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Optical Drive

The optional slimline optical drive is mounted on a tray that slides into the front panel and connects to the controllers on the system board through the sideplane board.

NOTE: DVD devices are data only.

Removing the Optical Drive Tray

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

Turn off the sys tem, including any attach ed peripherals, and the n disconnect the syste m from its electr ical outlet.

Remove the bezel. See "Removing and Replacing the Front Bezel" on page 45.

Open the system. See "Opening and Closing the System" on page 46.

Remove the SAS controller daughter card. See "Removing a SAS Controller Daughter Card" on page 56.

Disconnect the optical-drive cable from the back of the drive. See Figure 3-17.

T o rem ove the optic al driv e, press forwa rd on the blue tray rel ease tab, and the n slide the driv e tray out of the system. See Figure 3-17.

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Figure 3-17. Removing and Installing the Optical Drive Tray

1 optical -drive tray 2 optical-drive cable 3 optical-drive release tab 4 optical drive

Installing the Optical Drive Tray

Align the optical drive tray with its opening in the front panel. The optical drive opening is located directly below the SAS daughter card bay.

Slide in the drive tray until the tray snaps into place. See Figure 3-17.

Connect the optical-drive cable from the back of the drive. See Figure 3-17.

Replace the SAS controller daughter card.See "Installing a SAS Controlle r Daughter Card or SAS RAID Controller Daughter Card" on page 56.

Close the system. See "Opening and Closing the System" on page 46.

Replace the bezel. See "Removing and Replacing the Front Bezel" on page 45.

Reconnect your system and peripherals to their electrical outlets, and turn on the system.

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Hard Drives

This subsection describes how to install and configure SAS or SATA hard drives in the system's internal hard-drive bays.

2.5-inch (SAS only) internal hard-drive bays that accommodate up to either two or fou r hard drives. All drives connect to the system board through one of two optional backplane boards.

NOTE: Depending on the hard drive configuration you ordered, your hard drive(s) may come with a drive

interposer that allows your SATA drive to attach to the SAS connector on the backplane.

Before You Begin

Hard drives are supplied in special hot-pluggable drive carriers that fit in the hard-drive bays. Depending on your configuration, you received one of the following two drive carrier types:

• SATA drive carrier — Usable only with a SATA hard drive.

• SATAu drive carrier — Usable with either a SAS hard drive or a SATA hard drive with a universal interposer card. The interposer card provides enhanced functionality that makes the SATA hard drive usable in some storage systems.

NOTICE: Before you attempt to remove or install a drive while the system is running, see the documentation for

the optional SAS RAID daughter card to ensure that the host adapter is configured correctly to support hotpluggable drive removal and insertion.

NOTE: It is recommended that you use only drives that have been tested and approved for use with the SAS

backplane board.

You may need to use different programs than those provided with the operating system to par tition an d format SAS or SAT A hard drives.

Your system features the option of two 3.5-inch (SAS/SATA) internal hard-drive bays or four

NOTICE: Do not turn off or reboot your system while the drive is being formatted. Doing so can cause a drive

failure.

When you format a high-capacity hard drive, allow enough time for the forma tting to be completed. Long format times for these drives are normal. A 9-GB hard drive, for example, can take up to 2.5 hours to fo rmat .

Removing a Drive Blank

NOTICE: To maintain proper system cooling, all empty hard-drive bays must have drive blanks installed. If you

remove a hard-drive carrier from the system and do not reinstall it, you must replace the carrier with a drive blank.

The process for removing a drive blank depends on whether your system is configured with 3.5-inch or 2.5inch hard drives.

For 3.5-inch hard drive configurations:

Remove the front bezel, if attached. See "Removing and Replacing the Front Bezel" on page 45.

Insert your finger under the shrouded end of the blank and press in on the latch to eject the blank outward from the bay.

Pry the ends of the blank outward until the blank is free.

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For 2.5-inch hard drive configurations, remove the blank as you would the 2.5-inch hard drive carrier:

1 Remove the front bezel, if attached. See 2 Open the drive blank release handle to release the blank. See 3

Slide the drive blank out until it is free of the drive bay.

"Replacing the System Battery" on page 86

Figure 3-18

Installing a Drive Blank

The process for installing a drive blank depends on whether your system is configured with 3.5-inch or 2.5inch hard drives.

For 3.5-inch hard drive configurations, the drive blank is keyed to ensure correct insertion into the drive bay. To inst all a 3.5-in ch drive blank, insert the blank into the drive bay rotating in with the key side first, and press evenly on the ends of the blank until it is fully inserted and latched.

For 2.5-inch hard drive configurations, install the hard drive blank as a 2.5-inch hard drive carrier:

1 Remove the front bezel, if attached. See 2

Open the handle on the hard-drive blank.

Insert the hard-drive blank into the drive bay until it is fully seated.

Close the handle to lock the blank in place.

5 Replace the front bezel, if it was removed in

"Removing and Replacing the Front Bezel" on page 45

step 1.

Installing a Hot-Plug Hard Drive

NOTICE: When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard-d rive

carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's shield spring and make it unusable.

NOTICE: Not all operating systems support hot-plug drive installation. See the documentation supplied with

your operating system.

Remove the front bezel if attached. See "Removing and Replacing the Front Bezel" on page45.

If a drive blank is present in the bay, remove it. See "Removing a Drive Blank" on page 75.

76 Installing System Components

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Install the hot-plug hard drive.

Open the hard-drive carrier handle. See Figure 3-18.

Figure 3-18. Installing a Hot-Plug Hard-Drive

1 drive carrier release handle 2 drive carrier 3 hard drive

NOTICE: Do not insert a hard-drive carrier and attempt to lock its handle next to a partially installed carrier.

Doing so can damage the partially installed carrier's shield spring and make it unusable. Ensure that the adjacent drive carrier is fully installed.

Insert the hard-drive carrier into the drive bay until the carrier contacts the backplane. See

Figure 3-18.

Close the hard-drive carrier handle to lock it in place.

Replace the front bezel if it was removed in step 1. See "Removing and Replacing the Fro nt Bezel" on page 45.

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Replacing a Hard-Drive Carrier

Removing a Hard Drive From a Hard-Drive Carrier

If you are removing a SATA hard drive from a SATAu drive carrier, remove the interposer card:

Vie wing the hard drive carrier from the rear, locate the release lever on the left end of the interposer card.

Push the lever away from the carrier rail to release the left end of the card.

Rotate the left end away from the hard drive to release the connector.

Pull the right end of the interposer card clear of the slots in the carrier rail.

Remove the four screws from the slide rails on the hard-d rive carrier and separate the hard drive from the carrier.

Installing a SAS Hard Drive Into a SATAu Drive Carrier

NOTE: SAS hard drives must be installed only in SATAu drive carriers. The SATAu drive carrier is labeled

"SATAu" and also has marks indicating the SAS and SATA mounting screws.

1 Insert the SAS hard drive into the hard-drive carrier with the connector end of the drive at the rear . See

Figure 3-19

2 Viewing the assembly as shown in

the hole labeled "SAS" on the hard drive carrier. When aligned correctly, the rear of the hard drive will be flush with the rear of the hard-drive carrier.

Figure 3-19, a

lign the bottom rear screw hole on the hard drive with

3 Attach the four screws to secure the hard drive to the hard-drive carrier. See

78 Installing System Components

Figure 3-19

Page 79

Figure 3-19. Installing a SAS Hard Drive Into a Drive Carrier

1 screws (4) 2 SATAu drive carrier 3 SAS hard drive

Installing a SATA Hard Drive Into a SATA Drive Carrier

NOTE: SATA hard drives that connect directly to the SAS backplane must be installed in SATA drive carriers

(labeled "SATA"). Only SATA hard drives with interposer cards can be installed in SATAu drive carriers.

1 Insert the SA TA hard drive into the hard-drive carrier with the connector end of the drive at the rear.

See

Figure 3-20 2 Align the screw holes on the hard drive with the holes on the hard-drive carrier. See 3 Attach the four screws to secure the hard drive to the hard-drive carrier. See

Figure 3-20

Installing System Components 79

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Figure 3-20. Installing a SATA Hard Drive Into a SATA Drive Carrier

1 screws (4) 2 SATA drive carrier 3 SATA hard drive

Installing a SATA Hard Drive and Interposer Card Into a SATAu Hard-Drive Carrier

NOTE: When you install a SATA hard drive into a SATAu drive carrier, you must install an interposer card onto

the back of the hard drive. The SATAu drive carrier is labeled "SAT Au " and also has marks indicating the SAS and SATA mounting screws.

1 Insert the SATA hard drive into the SATAu hard-drive carrier with the connector end of the drive at the

rear. See

2 Viewing the assembly as shown in

the hole labeled "SATAu" on the hard drive carrier. When aligned correctly, the rear of the interposer will be flush with the rear of the hard-drive carrier.

3 Attach the four screws to secure the hard drive to the hard-drive carrier. See

80 Installing System Components

Figure 3-21

Figure 3-21, a

lign the bottom rear screw hole on the hard drive with

Figure 3-21.

Page 81

Attach the interposer card to the rear of the SATA hard drive:

Angle the top of the interposer card into the inside top carrier rail so that the tabs on the interposer

card bracket attach to the slots on the inside of the carrier rail.

Rotate the bottom end of the card toward the hard drive to seat the connector.

Push the bottom end of the card towards the hard drive until the latch on the card bracket clicks into

See

Figure 3-21.

place.

Figure 3-21. Installing a SATA Hard Drive and Interposer Card Into a SATAu Drive Carrier

See

Figure 3-21.

1 screws (4) 2 SATAu drive carrier 3 interposer card (SATA only) 4 SATA hard-drive 5 hole labels

Installing System Components 81

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Expansion-Card Riser

Removing an Expansion-Card Riser

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

If applicable, remove the bezel. See "Removing and Replacing the Front Bezel" on page 45.

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening and Closing the System" on page 46.

Figure 3-22. Expansion-Card Riser Removal

1 left riser board 2 left riser board release

latches (2)

4 left riser board connectors (2) 5 center riser board connector 6 center riser board alignment

7 center riser board 8 center riser board release latch

3 left riser board alignment

pins (2)

82 Installing System Components

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If applicable, remove the expansion card from the riser.

Press the release latch(es) on the riser board and lift the riser board st raight up fro m the system board. See Figure 3-22.

The left riser board has two release latches; the center riser board has one latch.

Installing an Expansion-Card Riser

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

Align the riser board with the alignment pins on the system board, then lower the board onto the pin s.

Press down on the riser board until the edge connector(s) on the board is (are) fully seated in the riser board connector on the system board. See Figure 3-22.

If applicable, install the expansion card in the expansion-card slot.

Close the system. See "Opening and Closing the System" on page 46.

Replace the bezel. See "Removing and Replacing the Front Bezel" on page 45.

Reconnect your system and peripherals to their electrical outlets, and turn on the system.

Backplane Board

Removing the Backplane Board

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

The removal procedure varies slightly, depending on which backplane board you have in your system.

If applicable, remove the bezel. See "Removing and Replacing the Front Bezel" on page 45.

1 2

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening and Closing the System" on page 46.

Remove the hard drives.

NOTICE: To properly reinstall the hard drives, ensure that you record which hard drive you remove from

which bay.

Disconnect the SAS cable and power cable from the backplane. – If you are removing a 3.5-inch hard drive (two-drive) backplane, see Figure 3-23. – If you are removing a 2.5-inch hard drive (four-drive) backplane, see Figure 6-4.

Installing System Components 83

Page 84

Remove the backplane board: – If you are remov ing a 3 .5-inch har d drive (two -drive) backplane, pre ss the r elease latch at the left end

of the board, slide the board to its right, and lift the backplane of f of the securing tabs. See

Figure 3-23.

– If you are removing a 2.5-inch hard drive (four-driv e) backplane, press the release latch at each end of

the backplane and lift the backplane off of the securing tabs. See Figure 6-4.

Figure 3-23. 2.5-Inch Hard Drive Backplane Board Removal and Installation

1 backplane board release latch 2 backplane board 3 securing slots 4 securing tabs 5 SAS interface cable 6 power cable

84 Installing System Components

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Installing the Backplane Board

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

Replace the backplane board: – If you are installing a 3.5-inch hard drive (two-drive) backplane, fit the board onto the securing tabs,

press the release latch at the left end of the board and slide the board to its left. See Figure 3-23.

– If you are installing a 2.5-inch hard drive (four-drive) backplane, fit the board onto the securing tabs

on the back of the drive cage and slide the board downwards until the release latch at each end of the

backplane clicks into place. See Figure 6-4. 2

Connect the SAS cable and power cable to the backplane connectors.

Reinstall the hard drives.

NOTE: Reinstall the hard drives in the same drive bays from which they were removed.

Close the system.

If applicable, replace the bezel.

Sideplane Board

Removing the Sideplane Board

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

If applicable, remove the bezel. See "Removing and Replacing the Front Bezel" on page 45.

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening and Closing the System" on page 46.

Remove the SAS controller daughter card. See "Removing a SAS Controller Daughter Card" on page 56.

Disconnect the control panel cable and optical drive cable (if applicable) from the sideplane. See Figure 6-8.

Press inward on the two sideplane release latches marked in blue and lift the sidep lane up and away from the system board.

Installing System Components 85

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Installing the Sideplane Board

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

Align the guide on the end of the sideplane board with the pins on the system board, and lower the sideplane until that the sideplane connector is fully seated into the connecto r on the system board.

Connect the control panel cable and optical drive cable (if applicable) to the sideplane. See Figure 6-8.

Replace the SAS controller daughter card. See "Installing a SAS Controller Daughter Card or SAS RAID Controller Daughter Card" on page 56.

Close the system. See "Opening and Closing the System" on page 46.

Replace the bezel. See "Removing and Replacing the Front Bezel" on page 45.

Reconnect your system and peripherals to their electrical outlets, and turn on the system.

System Battery

The system battery is a 3.0-volt (V), coin-cell battery.

Replacing the System Battery

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only

with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions. See your System Information Guide for additional information.

Turn off the sys tem, including any attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening and Closing the System" on page 46.

If an expansion card is installed in the left riser board, remove the card. See "Removing an Expansion Card" on page 62.

Locate the battery socket. See Figure 3-24.

NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with

the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery. Otherwise, you may damage the system bo ard by prying o f f the socket or by breaking circuit traces on the system board.

NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or

removing a battery.

86 Installing System Components

Page 87

Remove the system battery.

Support the battery connector by pressing down firmly on the positive side of the connector.

While supporting the battery connector , press the battery toward the positive side of the connector and

pry it up out of the securing tabs at the negative side of the connector.

Figure 3-24. Replacing the System Battery

1 positive side of battery

connector

NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or

removing a battery.

Install the new system battery.

Support the battery connector by pressing down firmly on the positive side of the connector.

Hold the battery with the "+" facing up, and slide it under the securing tabs at the positive side of the

2 system battery 3 negative side of battery

connector

connector.

Press the battery straight down into the connector until it snaps into place. 7

If you removed an expansion card in step 3, replace the card now. See "Installing an Expansion Card" on page 61.

Close the system. See "Opening and Closing the System" on page 46.

Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

Enter the System Setup program to confirm that the battery is operating properly. See "Using the System Setup Program" on page 31.

Enter the correct time and date in the System Setup program's

Exit the System Setup program.

To test the newly installed battery, turn off the system and disconnect it from the electrical outlet for at

Time

and

Date

fields.

least an hour.

Installing System Components 87

Page 88

After an hour, reconn ect the system to its electrical outlet and turn it on.

Enter the System Setup program and if the time and date are still incorrect, see "Getting Help" on page 125 for instructions on obtaining technical assistance.

Control Panel Assembly

Removing the Control Panel

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

If applicable, remove the bezel. See "Removing and Replacing the Front Bezel" on page 45.

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening and Closing the System" on page 46.

Remove the SAS controller daughter card. See "Removing a SAS Controller Daughter Card" on page 56.

Disconnect the control panel cable at the back of the control panel board. See Figure 3-25.

NOTICE: Do not pull on the cable to unseat the connector. Doing so can damage the cable.

Squeeze the metal tabs on the ends of the cable connector.

Gently work the connector out of the socket. 6

Disconnect the front panel cable from the control panel board. See Figure 3-25.

Lift the release tab at the back of the control panel carrier and slide the carrier towards the back of the system, then lift the carrier out of the system. See Figure 3-25.

Remove the three screws that secure the control panel board to the carrier and remove the board. See Figure 3-25.

Remove the display module:

Insert the end of a paper clip into the hole on the right side of the display module and gently pry the

label off.

Using a T10 T orx driver, remove the two screws that secure the display module to the system chassis.

See Figure 3-25.

Remove the display module from the chassis cutout.

88 Installing System Components

Page 89

Figure 3-25. Control Panel Removal and Installation

1 display module 2 display module LCD cable 3 control panel circuit board 4 control panel cable 5 control-panel circuit board

7 control panel carrier 8 display module label 9 display module securing

securing screws (3)

6 control panel carrier release

tab

screws (2)

Installing the Control Panel

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

Insert the display module into the chassis cutout and secure it with the two screws.

Affix the control panel label to the display module.

Install the control panel board on the carrier, and secure it with the three Phillips screws. See Figure 3-25.

Install the carrier in the system chassis.

Connect the display module ribbon cable to the control panel board.

Connect the control panel ribbon cable to the control panel board.

Installing System Components 89

Page 90

Replace the SAS controller daughter card. See "Installing a SAS Controller Daughter Card or SAS RAID Controller Daughter Card" on page 56.

Close the system. See "Opening and Closing the System" on page 46.

Reconnect the system to the power source and turn on the system and attached peripherals.

If applicable, install the bezel. See "Removing and Replacing the Front Bezel" on page 45.

System Board

Removing the System Board

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

If applicable, remove the bezel. See "Removing and Replacing the Front Bezel" on page 45.

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening and Closing the System" on page 46.

Disconnect any cables from the system board back panel.

Remove the memory cooling shroud. See "Removing the Memory Cooling Shroud" on page 52.

Remove both power supplies. See "Removing a Power Supply" on page 54.

Remove the sideplane from the system board. See "Removing the Sideplane Board" on page 85.

Remove both the center and left risers from the system board. See "Removing an Expansion-Card Riser" on page 82.

Remove the four fan modules. See "Removing a Cooling Fan Module" on page48.

If applicable, remove the RAC card. See "RAC Card" on page 71.

Remove the memory modules. See "Removing Memory Modules" on page 67.

CAUTION: The memory modules are hot to the touch for some time after the system has been powered down.

Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components on the memory module.

NOTE: While removing the memory modules, record the memo ry module socket locations to ensure proper

installation.

NOTE: Your system also comes with a pre installed system board cooling shroud. Do not remove the

system board cooling shroud. See Figure 3-5.

Remove the heatsink(s) and microprocessor(s). See "Removing the Process or" on page 67.

If applicable, remove the TOE key. See "Activating the Integrated NIC TOE" on page 67.

90 Installing System Components

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Remove the system board:

Pull the system-board release pin. See Figure 3-26.

While pulling the release pin, grasp the system board release handle and slide the system-boa rd tray

toward the front of the chassis.

Lift up the system-board tray and remove it from the chassis.

Figure 3-26. System Board Removal

1 system-board tray release

handle

4 system board cooling shroud 5 system-board securing tabs 6 system-board securing slots

2 system board attached to

system-board tray

3 system board release pin

Installing the System Board

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

Lower the system-board tray until the tray sits flat on the bottom of the chassis.

Ensure that all system-board securing tabs are fully inserted into the system -board securing slots. See Figure 3-26.

Installing System Components 91

Page 92

Slide the system-board tray toward the back of the chassis until it locks into position.

If applicable, replace the RAC card. See "RAC Card" on page 71.

If applicable, replace the TOE key. See "Activating the Integrated NIC TOE" on page 67.

Replace the heatsink(s) and microprocessor(s).

Replace the memory modules. See "Installing Memory Modules" on page 65.

Replace both the center and left risers. See "Installing an Expansion-Card Riser" on page83.

Replace any expansion card(s). See "Installing an Expansion Card " on page 61.

Replace the sideplane board. See "Installing the Sideplane Board" on page 86.

Replace the fan modules. See "Replacing a Cooling Fan Module" on page 49.

Replace the memory cooling shroud. See "Replacing the Memory Co oling Shroud" on page 53.

Replace the power supplies. See "Replacing a Power Supply" on page 55.

Connect any cables to the system.

Close the system. See "Opening and Closing the System" on page 46.

Replace the bezel. See "Removing and Replacing the Front Bezel" on page 45.

92 Installing System Components

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Troubleshooting Your System

Safety First—For You and Your System

T o perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as ex plained in this guide and elsewhere in your system documentation.

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

Start-Up Routine

Look and listen during the system's start-up routine for the indications described in Table 1-1.

Table 4-1. Start-Up Routine Indications

Look/listen for: Action A status or error message displayed on the front-panel

LCD. An error message displayed on the monitor. See "System Messages" on page 25. Alert messages from the systems management software. See the systems management software documentation. The monitor's power indicator. See "Troubleshooting the Video Subsystem" on page 95. The keyboard indicators. See "Troubleshooting the Keyboard" on page 95. The USB CD drive activity indicator. See "Troubleshooting a USB Device" on page 97. The CD drive activity indicator. See "Troubleshooting an Optical Drive" on page 103. The hard-drive activity indicator. See "Troubleshooting a Hard Drive" on page 104. An unfamiliar constant scraping or grinding sound when

you access a drive.

See "LCD Status Messages" on page 17.

See "Getting Help" on page 125.

Troubleshooting Your System 93

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Checking the Equipment

This section provides troubleshooting procedures for external devices attached to the system, such as the monitor, keyboard, or mouse. Before you perform any of the procedures, see "Troubleshooting External Connections" on page 94.

Troubleshooting IRQ Assignment Conflicts

Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously. To avoid this type of conflict, see the documentation for each PCI device for specific IRQ requirements. Table 4-2 lists the IRQ assignments.

Table 4-2. IRQ Assignment Defaults

IRQ Line Assignment IRQ0 System timer IRQ1 Keyboard controller IRQ2 Interrupt controller 1 to enable IRQ8 through IRQ15 IRQ3 Available IRQ4 Serial port 1 (COM1 and COM3) IRQ5 Remote access controller IRQ6 Reserved IRQ7 Reserved IRQ8 Real-time cl ock IRQ9 ACPI functions (used for power management) IRQ10 Available IRQ11 Available IRQ12 Available IRQ13 Math coprocessor IRQ14 IDE CD drive controller IRQ15 Available

Troubleshooting External Connections

Loose or improperly connected cables are the most likely source of problems for the system, monitor, and other peripherals (such as a printer, keyboard, mouse, or other external device). Ensure that all external cables are securely attached to the external connectors on your system. See "Front-Panel Features and Indicators" on page 11 and "Back-Panel Features and Indicators" on page 14 for the front- and back-panel connectors on your system.

94 Troubleshooting Your System

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Troubleshooting the Video Subsystem

Problem

• Monitor is not working properly.

• Video memory is faulty.

Action

Check the system and power connections to the monitor.

Determine whether the system has an expansion card with a video output connector. In this system configuration, the monitor cable should normally be connected to the connector on the

expansion card, To verify that the monitor is connected to the correct video connector, turn off the system and wait for 1

minute, then connect the monitor to the other video connector and turn the system on ag ain.

Determine whether the system has monitors attached to both the front and rear vide o connectors. The system supports only one monitor attached to either the front or rear video conn ector . Wh en a monitor

is connected to the front panel, the back-panel video connector is disabled. If two monitors are attached to the system, disconnect one monitor. If the problem is not resolved,

continue to the next step.

Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 111. If the tests run successfully, the problem is not related to video hardware.

not

to the system’s int egra ted video connector.

If the tests fail, see "Getting Help" on page 125.

Troubleshooting the Keyboard

Problem

• System message indicates a problem with the keyboard

• Keyboard is not functioning properly

Action

Examine the keyboard and its cable for signs of damage.

Swap the faulty keyboard with a working keyboard. If the problem is resolved, replace the faulty keyboard. See "Getting Help" on page 125.

Enter the System Setup program and ensure that the USB ports are enab led. See "U sing the Syst em Se tup Program" on page 31.

If the problem is not resolved, see "Getting Help" on page 125.

Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 111.

Troubleshooting Your System 95

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Troubleshooting the Mouse

Problem

• System message indicates a problem with the mouse.

• Mouse is not functioning properly.

Action

Examine the mouse and its cable for signs of damage. If the mouse is not damaged, go to step 4.

Enter the System Setup program and ensure that the USB ports are enab led. See "U sing the Syst em Se tup Program" on page 31.

If the mouse is damaged, continue to the next step.

Swap the faulty mouse with a working mouse. If the problem is resolved, replace the faulty mouse. See "Getting Hel p" on page125.

If the problem is not resolved, see "Getting Help" on page 125.

Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 111. If the test fails, continue to the next step.

Troubleshooting Basic I/O Functions

Problem

• Error message indicates a problem with a serial port.

• Device connected to a serial port is not operating properly.

Action

Enter the System Setup program and ensure that the serial port is enabled, an d the seria l po rt/COM ports are configured appropriately for any applications you are using. See "Using the Syst em Setup Program" on page 31.

If the problem is confined to a particular application, see the application docum enta tion for specific port configuration requirements that the program may require.

Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 111. If the tests run successfully but the problem persists, see "Troubleshooting a Serial I/O Device" on

page 97.

96 Troubleshooting Your System

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Troubleshooting a Serial I/O Device

Problem

• Device connected to the serial port is not operating properly.

Action

Turn off the system and any peripheral devices connected to the serial po rt.

Swap the serial interface cable with a working cable, and turn on the system and the serial device. If the problem is resolved, replace the interface cable.

Turn off the sys tem an d the serial device, and swap the device with a comparable device.

Turn on the system and the serial device. If the problem is resolved, replace the serial device. See "Getting Help" on pag e 125.

If the problem persists, see "Getting Help" on page 125.

Troubleshooting a USB Device

Problem

• System message indicates a problem with a USB device.

• Device connected to a USB port is not operating properly.

Action

Enter the System Setup program, and ensure that the U SB ports are en abled. See "U sing the System Setup Program" on page 31.

Turn off the system and any USB devices.

Disconnect the USB devices, and connect the malfunctioning device to the other USB connector.

Turn on the system and the reconnected device. If the problem is resolved, the USB connector might be defective. See "Getting Help" on page 125.

If possible, swap the interface cable with a working cable. If the problem is resolved, replace the interface cable. See "Getting Help" on page 125.

Turn off the sys tem and the USB device, and swap the device with a comparable device.

Turn on the system and the USB device. If the problem is resolved, replace the USB device. See "Getting Help" on page 125.

If the problem persists, see "Getting Help" on page 125.

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Troubleshooting a NIC

Problem

• NIC cannot communicate with network.

Action

Run the appropriate online diagnostic test. See "Running the System Diagnostics" on pa ge111.

Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 16.

• If the link indicator does not light, check all cable connections.

• If the activity indicator does not light, the network driver files might be damaged or missing. Remove and reinstall the drivers if applicable. See the NIC documentation.

• Change the autonegotiation setting, if possible.

• Use another connector on the switch or hub.

If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card.

Ensure that the appropriate drivers are installed and the protocols are bound. S ee the NI C documentation.

Enter the System Setup program and confirm that the NICs are enabled. Se e "Using the System Setup Program" on page 31.

Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed. See the network equipment documentation.

Ensure that all network cables are of the proper type a nd do not exceed th e maximum length. See Ne twork Cable Requirements in your

Getting Started Guide

Troubleshooting a Wet System

Problem

• Liquid spilled on the system.

• Excessive humidity.

Action

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

Open the system. See "Opening and Closing the System" on page 46.

Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 62.

98 Troubleshooting Your System

Page 99

Let the system dry thoroughly for at least 24 hours.

Close the system. See "Opening and Closing the System" on page 46.

Reconnect the system to the electrical outlet, and turn on the system and attac hed pe ripherals. If the system does not start properly, see "Getting Help" on page 125.

If the system starts properly, shut down the system and reinstall all of the expansion cards that you removed. See "Installing an Expansion Card" on page 61.

Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 111. If the tests fail, see "Getting Help" on page 125.

Troubleshooting a Damaged System

Problem

• System was dropped or damaged.

Action

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

Open the system. See "Opening and Closing the System" on page 46.

Ensure that the following components are properly installed:

• Expansion cards and risers

• Power supplies

• Processor and heatsink

• Memory modules

•Fans

• Drive-carrier connections to the SAS backplane board, if applic able

Ensure that all cables are properly connected.

Close the system. See "Opening and Closing the System" on page 46.

Run the system board tests in the system diagnostics. See "Running the System Diagnostics" on pag e 112. If the tests fail, see "Getting Help" on page 125.

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Troubleshooting the System Battery

Problem

• System message indicates a problem with the battery.

• System Setup program loses system configuration information.

• System date and time do not remain current.

NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its

system configuration information. This situation is caused by a defective battery.

Action

Re-enter the time and date through the System Setu p progra m. See "U sing the Syste m S etup Pro gram " on page 31.

Turn off the sys tem an d disconnect it from the electrical outlet for at least one hour.

Reconnect the system to the electrical outlet and turn on the system.

Enter the System Setup program. If the date and time are not correct in the System Setup program, replac e the battery. See "System Battery"

on page 86. If the problem is not resolved by replacing the battery, see "Getting Help" on page 125.

NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate

normally except for the time kept in the System Setup program, the problem may be caused by software rather than by a defective battery.

Troubleshooting Power Supplies

Problem

• System-status indicators are amber.

• Power-supply fault indicators are amber.

• Front-panel status LCD indicates a problem with the power supplies.

Action

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" on page 111.

Locate the faulty power supply.

100 Troubleshooting Your System