Dell 1708FP User Manual

Dell™ 1708FP Flat Panel Monitor User's Guide

About Your Monitor

Front View
Back View
Side View
Bottom View
Monitor Specifications
Cleaning Your Monitor

Using Your Adjustable Monitor Stand

Attaching the Stand
Organizing Your Cables
Using the Tilt, Swivel, and Vertical Extension
Removing the Stand

Setting Up Your Monitor

Connecting Your Monitor
Using the Front Panel
Using the OSD
Setting the Optimal Resolution
Using the Dell Soundbar (Optional)

Rotating Your Monitor

Changing the Rotation of Your Monitor
Rotating Your Operating System

Solving Problems

Troubleshooting Your Monitor
General Problems
Product Specific Problems
USB Problems
Troubleshooting Your Soundbar

Appendix

Safety Information
FCC Notice (U.S. Only)
Contacting Dell
Your Monitor Setup Guide

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

Information in this document is subject to change without notice.
© 2006-2007 Dell Inc. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision , Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, and

Dell OpenManage are trademarks of Dell Inc; Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation; Adobe is a
trademark of Adobe Systems Incorporated, which may be registered in certain jurisdictions. ENERGY STAR is a registered trademark of the U.S.
Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has determined that this product meets the ENERGY STAR guidelines for
energy efficiency.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products.
Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model 1708FP
July 2007 Rev. A01

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About Your Monitor

Dell™ 1708FP Flat Panel Monitor User's Guide

Front View
Back View
Bottom View
Side View
Monitor Specifications
Cleaning Your Monitor

Front View

1. Video input select

2. OSD menu / select button

3. Brightness & Contrast / Down (-) button

4. Auto-Adjust / Up (+) button

5. Power button (with power light indicator)

Back View

1 VESA mounting holes (100mm) (Behind

attached base plate)
2 Barcode serial number label Refer to this label if you need to contact Dell for technical support.
3 Security lock slot Use a security lock with the slot to help secure your monitor.
4 Dell Soundbar mounting brackets Attach the optional Dell Soundbar.
5 Regulatory rating label List the regulatory approvals.
6 Stand removal button Press to release the stand.
7 Cable management hole Help organize cables by placing them through the hole.
8 Lock down/release button Push the monitor down, press the button to unlock the monitor, and then

Use to mount the monitor.

lift the monitor to the desired height.

Bottom View

1 Power

connector
2 Dell Soundbar

power

connector
3 DVI connector Connect your computer DVI cable.
4 VGA

connector
5 USB upstream

connector

6 USB

connector

Insert the power cable.

Connect the power cord for the Soundbar (optional).

Connect your computer VGA cable.

Connect the USB cable that came with your monitor to the monitor and the computer.
Once this cable is connected you can use the USB connectors on the side and bottom of the
monitor.

Connect your USB devices.

NOTE: You can use this connector only after you connect the USB cable to the computer and the USB upstream connector on the monitor.

Side View

USB connectors (downstream)

Left side Right side

Monitor Specifications

Power Management Modes

If you have VESA's DPM™ compliance display card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use. This is
referred to as 'Power Save Mode'*. If input from keyboard, mouse, or other input devices is detected by the computer, the monitor automatically resumes functioning. The
following table shows the power consumption and signaling of this automatic power saving feature:

VESA Modes Horizontal Sync Vertical Sync Video Power Indicator Power Consumption

Normal operation (with Dell Soundbar and USB active) Active Active Active Green 75 W (maximum)
Normal operation Active Active Active Green 35 W (typical)
Active-off mode Inactive Inactive Blanked Amber Less than 2 W
Switch off - - - Off Less than 1 W

NOTE: The OSD will only function in the 'normal operation' mode. One of the following messages will appear when the “menu” or “plus” buttons are pressed when in
Active-off mode.

1. Auto Detect (Analog Input)
In Power Save Mode

Press Computer Power Button

or Any Key on Keyboard or Move Mouse

2. Analog Input

In Power Save Mode

Press Computer Power Button

or Any Key on Keyboard or Move Mouse

Activate the computer and 'wake up' the monitor to gain access to the OSD

or

or

1. Auto Detect (Digital Input)
In Power Save Mode

Press Computer Power Button

or Any Key on Keyboard or Move Mouse

3. Digital Input

In Power Save Mode

Press Computer Power Button

or Any Key on Keyboard or Move Mouse

.

This monitor is ENERGY STAR®-compliant as well as TCO '99 / TCO '03 power management compatible.

* Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor.

Pin Assignments

15-pin D-Sub connector

Pin Number Monitor Side of the 15-pin Side Signal Cable

1 Video-Red
2 Video-Green
3 Video-Blue
4 GND
5 Self-Test
6 GND-R
7 GND-G
8 GND-B
9 DDC +5V
10 GND
11 GND
12 DDC data
13 H-sync
14 V-sync
15 DDC clock

24-pin Digital-only DVI Connector

NOTE: Pin 1 is at the top right.

The following table shows pin assignments in the DVI connector:

Pin Signal Assignment Pin Signal Assignment Pin Signal Assignment
1 T.M.D.S. Data 2- 9 T.M.D.S. Data 1- 17 T.M.D.S. Data 0­2 T.M.D.S. Data 2+ 10 T.M.D.S. Data 1+ 18 T.M.D.S. Data 0+
3 T.M.D.S. Data 2 Shield 11 T.M.D.S. Data 1 Shield 19 T.M.D.S. Data 0 Shield
4 No Connect 12 No Connect 20 No Connect
5 No Connect 13 No Connect 21 No Connect
6 DDC Clock 14 +5V Power 22 T.M.D.S. Clock Shield
7 DDC Data 15 Self-Test 23 T.M.D.S. Clock +
8 No Connect 16 Hot Plug Detect 24 T.M.D.S. Clock -

Universal Serial Bus (USB) Interface

This monitor supports High-Speed Certified USB 2.0 interface.

Data Rate Power Consumption

High speed 480 Mbps 2.5W (Max., each port)
Full speed 12 Mbps 2.5W (Max., each port)
Low speed 1.5 Mbps 2.5W (Max., each port)

USB ports:

1 upstream - rear
4 downstream - 2 on rear; 2 on left side

NOTE: USB 2.0 capability requires 2.0-capable computer.

NOTE: The USB interface of the monitor works ONLY when monitor is powered ON (or in Power Save Mode). Switching your monitor OFF and then ON would re-

enumerate its USB interface; attached peripherals may take a few seconds to resume normal functionality.

Plug and Play Capability

You can install the monitor in any Plug and Play-compatible system. The monitor automatically provides the computer system with its Extended Display Identification Data
(EDID) using Display Data Channel (DDC) protocols so the system can configure itself and optimize the monitor settings. Most monitor installations are automatic; you can
select different settings, if desired.

General

Model number 1708FP

Flat Panel

Screen type Active matrix - TFT LCD
Screen dimensions 17 inches (17-inch viewable image size)
Preset display area:

Horizontal 337 mm (13.3 inches)

Vertical 270 mm (10.6 inches)

Pixel pitch 0.264 mm
Viewing angle 160° (vertical) typ, 160° (horizontal) typ
Luminance output 300 CD/m ²(typ)
Contrast ratio 800 to 1 (typ)
Faceplate coating Antiglare with hard-coating 3H
Backlight CCFL (4) edgelight system
Response Time 5ms typical

Resolution

Horizontal scan range 30 kHz to 81 kHz (automatic)
Vertical scan range 56 Hz to 76 Hz (automatic)
Optimal preset resolution 1280 x 1024 at 60 Hz
Highest preset resolution 1280 x 1024 at 75 Hz

Video Supported Modes

Video display capabilities (DVI playback) 480p/576p/720p (Supports HDCP)

Preset Display Modes

Display Mode Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock

(MHz)

Sync Polarity

(Horizontal/Vertical)

VESA, 720 x 400 31.5 70.0 28.3 -/+
VESA, 640 x 480 31.5 60.0 25.2 -/­VESA, 640 x 480 37.5 75.0 31.5 -/­VESA, 800 x 600 37.9 60.3 49.5 +/+
VESA, 800 x 600 46.9 75.0 49.5 +/+
VESA, 1024 x 768 48.4 60.0 65.0 -/­VESA, 1024 x 768 60.0 75.0 78.8 +/+
VESA, 1152 x 864 67.5 75.0 108 +/+
VESA, 1280 x 1024 64.0 60.0 108 +/+
VESA, 1280 x 1024 80.0 75.0 135.0 +/+

Electrical

Video input signals Analog RGB, 0.7 Volts +/-5%, positive polarity at 75 ohm input impedance

Synchronization input signals Separate horizontal and vertical synchronizations, polarity-free TTL level, SOG (Composite SYNC on green)
AC input voltage / frequency / current 100 to 240 VAC / 50 or 60 Hz +
Inrush current 120V:42A (Max.)

Digital DVI-D TMDS, 600mV for each differential line, positive polarity at 50 ohm input impedance

3 Hz / 2.0A (Max.)

240V:80A (Max.)

Physical Characteristics

Connector type 15-pin D-subminiature, blue connector; DVI-D, white connector
Signal cable type Digital: Detachable, DVI-D, Solid pins, shipped detached from the monitor

Analog: Detachable, D-Sub, 15pins, shipped attached to the monitor

Dimensions (with stand):

Height (Compressed) 13.13 inches (333.6 mm)

Height (Extended) 18.25 inches (463.6 mm)

Width 14.65 inches (372.1 mm)

Depth 7.17 inches (182 mm)

Dimensions: (without stand)

Height

Width

Depth

Stand dimensions:

Height (Compressed)

Height (Extended)

Width

Depth

Weight with packaging 14.76 lbs (6.7 kg)

Weight with stand assembly and cables 11.39 lbs (5.17 kg)

12.18 inches (309.4 mm)

14.65 inches (372.1 mm)

2.59 inches (65.9 mm)

13.06 inches (331.7 mm)

14.78 inches (375.5 mm)

13.29 inches (337.6 mm)

7.17 inches (182 mm)

Weight without stand assembly

7.78 lbs (3.53 kg)

(For wall mount or VESA mount considerations - no cables)

Weight of stand assembly 3.52 lbs (1.6 kg)

Environmental

Temperature:

Operating 5° to 35°C (41° to 95°F)

Nonoperating Storage: -20° to 60°C (-4° to 140°F)

Humidity:

Operating 10% to 80% (noncondensing)

Nonoperating Storage: 5% to 90% (noncondensing)

Altitude:

Operating 3,657.6m (12,000 ft) max

Nonoperating 12,192 m (40,000 ft) max

Thermal dissipation 256.08 BTU/hour (maximum)

Shipping: -20° to 60°C(-4° to 140°F)

Shipping: 5% to 90%(noncondensing)

119.5 BTU/hour (typical)

Cleaning Your Monitor

CAUTION: Read and follow the safety instructions before cleaning the monitor.

CAUTION: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet.

To clean your antistatic screen, slightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for
the antistatic coating. Do not use benzene, thinner, ammonia, abrasive cleaners, or compressed air.
Use a slightly-dampened, warm cloth to clean the plastics. Avoid using detergent of any kind as some detergents leave a milky film on the plastics.
If you notice a white powder when you unpack your monitor, wipe it off with a cloth. This white powder occurs during the shipping of the monitor.
Handle your monitor with care as darker-colored plastics may scratch and show white scuff marks more than lighter-colored monitor.
To help maintain the best image quality on your monitor, use a dynamically changing screen saver and power off your monitor when not in use.

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Using Your Adjustable Monitor Stand

Dell™ 1708FP Flat Panel Monitor User's Guide

Attaching the Stand
Organizing Your Cables
Using the Tilt, Swivel, and Vertical Extension
Removing the Stand

Attaching the Stand

NOTE: The stand is detached and extended when the monitor is shipped from the factory.

1. Fit the groove on the monitor to the two tabs on the stand.

2. Lower the monitor until it locks in to place on the stand.

Organizing Your Cables

After attaching all necessary cables to your monitor and computer, (See Connecting Your Monitor for cable attachment,) use the cable hole to neatly organize all cables as shown
above.

Using the Tilt, Swivel, and Vertical Extension

Tilt/Swivel

With the built-in pedestal, you can tilt and/or swivel the monitor for the most comfortable viewing angle.

NOTE: Stand is detached and extended when the monitor is shipped from the factory.

Vertical Extension

Stand extends vertically up to 130mm via the Lock down / release button.

NOTE: If locked in the down position,

1. Push the monitor down,

2. Press the Lock down / release button on the bottom rear of stand to unlock the monitor.

3. Lift the monitor up and extend the stand to the desired height.

NOTICE: Before relocating or moving the monitor to a different location, make sure that the stand is LOCKED DOWN. To lock it down, lower the height of the panel until it clicks
and is locked into place.

Removing the Stand

NOTE: After placing the monitor panel on a soft cloth or cushion, complete the following steps to remove the stand.

1. Rotate the stand to allow access to the stand release button.

2. Press the stand release button and lift up the stand and away from the monitor.

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Setting Up Your Monitor

Dell™ 1708FP Flat Panel Monitor User's Guide

Connecting Your Monitor
Using the Front Panel
Using the OSD Menu
Setting the Optimal Resolution
Using the Dell Soundbar (Optional)

Connecting Your Monitor

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions.

or

1. Turn off your computer and disconnect the power cable.

2. Connect either the white DVI or the blue VGA cables to the connectors on the computer and the monitor.

Connect the USB cable that was included with your monitor to the computer and the upstream USB connector on the monitor. Once this cable is connected to the

3.

computer and the monitor, you can use the USB connectors on the monitor.

4. Connect any USB devices.

5. Connect the power cables.

Turn on your monitor and computer. If you do not see an image, push the input select button and ensure the correct input source is selected. If you still do not see an

6.

image, see Troubleshooting your monitor

.

Using the Front Panel

Use the buttons on the front of the monitor to adjust the image settings.

Use the Input Select button to select between two different video signals that may be connected to your monitor.
If both VGA and DVI cables are connected to one PC, this monitor will display an image automatically just as long as a

video signal is present in either VGA or DVI outputs. When connecting one display to two PCs, if using screen savers,

Video input select

best to set both to the exact times. Whichever mouse is moved first will activate that video input first.

NOTE: The floating 'Dell Self-test Feature Check' dialog appears on a black background if the monitor cannot

sense a video signal. Using the input select button, select the desired input to be tested either Analog Input or
Digital Input. Disconnect the video cable from the video card and the Dell Self-test Feature Check dialogue box
will appear if the display is operating correctly.

or

or

OSD menu / select

Down (-) and Up (+)

Brightness Menu

The Menu button is used to open and exit the on-screen display (OSD), and exit from menus and sub-menus. See Using

the OSD Menu.

Use these buttons to adjust (decrease/increase ranges) items in the OSD menu.

Use this button to launch Brightness menu.

Use this button to activate automatic setup and adjustment. The following dialog appears on a black screen as the
monitor self-adjusts to the current input:

Auto Adjust In Progress

Auto Adjust

Power Button and Indicator

Auto Adjustment button allows the monitor to self-adjust to the incoming video signal. After using Auto Adjustment,
you can further tune your monitor by using the Pixel Clock (Coarse), Phase (Fine) controls in the OSD.

NOTE: Auto Adjust does not occur if you press the button while there are no active video input signals or attached
cables.

Use the power button to turn the monitor on and off.
The green light indicates the monitor is on and fully functional. An amber light indicates power save mode.

Using the OSD Menu

NOTE: If you change the settings and then either proceed to another menu, or exit the OSD menu, the monitor automatically saves those changes. The changes are also

saved if you change the settings and then wait for the OSD menu to disappear.

1. Push the MENU button to open the OSD menu and display the main menu.

Main Menu for Auto Detect Analog (VGA) Input Main Menu for Auto Detect Digital (DVI) Input

or

Main Menu for Analog (VGA) Input Main Menu for Digital (DVI) Input

or

NOTE: Auto Adjust, Positioning and Image Settings are only available when you are using the analog (VGA) connector.

2. Push the - and + buttons to move between the setting options. As you move from one icon to another, the option name is highlighted. See the table below for a complete list
of all the options available for the monitor.

3. Push the MENU button once to activate the highlighted option.

4. Push - and + button to select the desired parameter.

5. Push MENU to enter the slide bar and then use the - and + buttons, according to the indicators on the menu, to make your changes.

6. Push the MENU button once to return to the main menu to select another option or push the MENU button two or three times to exit from the OSD menu.

Icon Menu and

Description

Submenus
Exit Select to exit the Main menu.

Brightness/
Contrast

Brightness adjusts the luminance of the backlight.
Adjust Brightness first, then adjust Contrast only if further adjustment is necessary.

Push the + button to increase luminance and push the - button to decrease luminance (min 0 ~ max 100).

Contrast adjusts the degree of difference between darkness and lightness on the monitor screen.
Push the + button to increase the contrast and push the - button to decrease the contrast (min 0 ~ max 100).

Positioning:
Horizontal
Vertical

Auto Adjust Even though your computer recognizes your monitor on startup, the Auto Adjustment function optimizes the display settings for use

Positioning moves the viewing area around on the monitor screen.
When making changes to either the Horizontal or Vertical settings, no changes occur to the size of the viewing area. The image shifts in

response to your selection.
Minimum is 0 (-) and maximum is 100 (+).

with your particular setup.
Select to activate automatic setup and adjustment. The following dialog appears on a black screen as the monitor self-adjusts to the

current input:

Auto Adjust In Progress

Auto Adjustment allows the monitor to self-adjust to the incoming video signal. After using Auto Adjustment, you can further tune your
monitor by using the Pixel Clock (Coarse) and Phase (Fine) controls under Image Settings.

NOTE: In most cases, Auto Adjust produces the best image for your configuration.

Image
settings:

Pixel Clock

(Coarse)

The Phase and Pixel Clock adjustments allow you to more closely adjust your monitor to your preference. These settings are accessed
through the main OSD menu, by selecting Image Settings.

Use the - and + buttons to make adjustments. (Minimum: 0 ~ Maximum: 100)

Phase (Fine)

If satisfactory results are not obtained using the Phase adjustment, use Pixel Clock (Coarse) and then use Phase (fine), again.

NOTE: This function may change the width of the display image. Use the Horizontal function of the Position menu to center the
display image on the screen.

NOTE: When using DVI source, the Image Settings option is not available.

Color
Settings

Normal
Preset

Blue Preset
Red Preset
User Preset

OSD
Settings:

Color Settings adjusts the color temperature, color hue, and saturation.
The color hue is most noticeable in areas of white.

Normal Preset is selected to obtain the default (factory) color settings. This setting is also the “sRGB” standard default color
space.
Blue Preset is selected to obtain a bluish tint. This color setting is typically used for text based applications (spreadsheets,
programming, text editors, etc.).
Red Preset is selected to obtain a redder tint. This color setting is typically used for color-intensive applications (photograph
image editing, multimedia, movies, etc.).
User Preset: Use the plus and minus buttons to increase or decrease each of the three colors (R, G, B) independently, in single
digit increments, from 0 to 100.

Adjust the settings for the OSD, including the location, the amount of time the menu remains on-screen, and the rotation of the OSD.
Position of the OSD:

Horizontal
Position

Vertical
Position

OSD Hold
Time

OSD
Rotation

OSD Lock

To adjust the horizontal position of the OSD, use the - and + buttons, and move OSD to the left and right.
To adjust the vertical position of the OSD, use the - and + buttons, and move OSD down and up.

OSD Hold Time:
The OSD stays active for as long as it is in use. Adjusting the hold time, sets the length of time the OSD remains active after the last
time you pressed a button. Use the - and + buttons to adjust the slider in 5 second increments, from 5 to 60 seconds.

OSD Rotation:
Rotates the OSD by 90 ° counter-clockwise. Adjust according to Rotating Your Monitor

OSD Lock:
Controls user access to adjustments. When Yes (+) is selected, no user adjustments are allowed. All buttons are locked except the
menu button.

NOTE: When the OSD is locked, pressing the menu button takes the user directly to the OSD settings menu, with OSD Lock
selected. Select No (-) to unlock and allow user access to all applicable settings.

setction

NOTE: You can also lock or unlock the OSD by pushing and holding the Menu button for 15 seconds.

Language Select to have the OSD display in one of five languages (English, French, Spanish, German, or Japanese).

NOTE: The change only affects the OSD. It has no effect on any software running on the computer.

Audio
(optional)

Factory
Reset:

You can select to have the audio on or off when the monitor is in power saving mode.

Yes — enables audio
No — disables audio (default)

NOTE: When the Dell Soundbar is not properly connected to the monitor, the audio menu is not available.

Reset the OSD menu options to the factory preset values.

Exit — Select to exit out of Reset to Factory Settings menu without resetting any OSD options.

NOTE: Press any button on the monitor to terminate LCD Conditioning at any time.

Position settings only — Change the settings for Image Position back to original factory settings.
Color settings only — Change the Red, Green, and Blue settings back to their original factory settings and set the default setting

for Normal Preset.
All settings — Change all the user-adjustable settings including color, position, brightness, contrast and OSD hold time to the factory

defaults. The language of the OSD does not change.

IR — This feature will help reduce minor cases of image retention.
Enable LCD Conditioning: If an image appears to be stuck on the monitor, select LCD Conditioning to help eliminate any image

retention. Using the LCD Conditioning feature may take several hours. Severe cases of image retention are known as burn-in, the LCD
Conditioning feature does not remove burn-in.

NOTE: Use LCD Conditioning only when you experience a problem with image retention.

Below warning message appears once user select “Enable LCD Conditioning”:

DDC/CI — Enable the DDC/CI control function.
DDC/CI (Display Data Channel/Command Interface) allows you to adjust the monitor parameters (brightness, color balance, etc) via

software applications on your PC.
Default is "Enable". You can disable this feature by selecting "Disable".
For best user experience and optimum performance of your monitor, keep this feature enabled.

NOTE: If user select "Disable", display Warning message box as below. Select "Yes" disable DDC/CI
and return to "Factory Reset" menu. Warning message time-out in 20 sec.

OSD Warning Messages

One of the following warning messages may appear on the screen indicating that the monitor is out of synchronization.

1. Auto Detect (Analog Input)

Cannot Display This Video Mode

Optimum Resolution 1280 x1024 60Hz

Cannot Display This Video Mode

Optimum Resolution 1280 x1024 60Hz

This means that the monitor cannot synchronize with the signal that it is receiving from the computer. Either the signal is too high or too low for the monitor to use. See

Specifications

for the Horizontal and Vertical frequency ranges addressable by this monitor. Recommended mode is 1280 X 1024 @ 60Hz.

NOTE: The floating Dell Self-test Feature Check dialog appears on-screen if the monitor cannot sense a video signal.

2. Analog Input

or

or

or

1. Auto Detect (Digital Input)

Cannot Display This Video Mode

Optimum Resolution 1280 x1024 60Hz

3.Digital Input

Cannot Display This Video Mode

Optimum Resolution 1280 x1024 60Hz

or

Occasionally, no warning message appears, but the screen is blank. This could also indicate that the monitor is not synchronizing with the computer.
See Solving Problems

for more information.

Setting the Optimal Resolution

1. Right-click on the desktop and select Properties.

2. Select the Settings tab.

3. Set the screen resolution to 1280 x 1024.

4. Click OK.

If you do not see 1280 x 1024 as an option, you may need to update your graphics driver. Depending on your computer, complete one of the following procedures.
If you have a Dell desktop or portable computer:

Go to support.dell.com, enter your service tag, and download the latest driver for your graphics card.

If you are using a non-Dell computer (portable or desktop):

Go to the support site for your computer and download the latest graphic drivers.
Go to your graphics card website and download the latest graphic drivers.

Using the Dell Soundbar (Optional)

The Dell Soundbar is a stereo two channel system adaptable to mount on Dell flat panel displays. The Soundbar has a rotary volume and on/off control to adjust the overall system

level, a blue LED for power indication, and two audio headset jacks.

1. Power/volume control

2. Power indicator

3. Headphone connectors

Soundbar Attachment to the Monitor

1. Working from the rear of the monitor, attach the Soundbar aligning the two slots with the two tabs along the bottom rear of the monitor.

2. Slide the Soundbar to the left until it snaps into place.

3. Plug in the power cord from the Soundbar into the connector on the back of the monitor.

4. Insert the lime-green mini stereo plug from the rear of the Soundbar into the computer's audio output jack.

NOTE: Soundbar Power Connector +12V DC output is for optional only.
NOTICE: Do not use with any device other than Dell Soundbar

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Rotating Your Monitor

Dell™ 1708FP Flat Panel Monitor User's Guide

Changing the Rotation of Your Monitor
Rotating Your Operating System

Changing the Rotation of Your Monitor

Before you rotate the monitor, your monitor should either be vertically extended (Vertical Extension) or titled (Tilt) to avoid
hitting the bottom edge of the monitor.

Rotating Your Operating System

After you have rotated your monitor, you need to complete the procedure below to rotate your operating system.

NOTE: If you are using the monitor with a non-Dell computer, you need to go the graphics driver website or your
computer manufacturer website for information on rotating your operating system.

1. Right-click on the desktop and click Properties.

2. Select the Settings tab and click Advanced.

3. If you have ATI, select the Rotation tab and set the preferred rotation.
If you have nVidia, click the nVidia tab, in the left-hand column select NVRotate, and then select the preferred
rotation.
If you have Intel, select the Intel graphics tab, click Graphic Properties, select the Rotation tab, and then set the

preferred rotation.

NOTE: If you do not see the rotation option or it is not working correctly, go to support.dell.com and download the latest
driver for your graphics card.

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Solving Problems

Dell™ 1708FP Flat Panel Monitor User's Guide

Troubleshooting Your Monitor
General Problems
Product Specific Problems
USB Problems
Troubleshooting Your Soundbar

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions.

Troubleshooting Your Monitor

Self-Test Feature Check (STFC)

Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and
computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:

1. Turn off both your computer and monitor.

2. Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove both Digital (white
connector) and the Analog(blue connector) cables from the back of computer.

3. Turn on the monitor.

NOTE: The floating 'Dell Self-test Feature Check' dialog box should appear on a black background if the monitor cannot
sense a video signal. Using the input select button, select the desired input to be tested either Analog Input or Digital
Input. Disconnect the video cable from the video card and the Dell Self-test Feature Check dialogue box will appear if
the display is operating correctly.

or

or

This box also appears during normal system operation if the video cable becomes disconnected or damaged.

4. Turn off your monitor and reconnect the video cable, then turn on both your computer and the monitor.

If your monitor screen remains blank after you use the previous procedure, check your video controller and computer system; your
monitor is functioning properly.

OSD Warning Messages

One of the following warning messages may appear on the screen indicating that the monitor is out of synchronization.

Cannot Display This Video Mode

Optimum Resolution 1280 x1024 60Hz

1. Auto Detect (Analog Input)

Cannot Display This Video Mode

Optimum Resolution 1280 x1024 60Hz

This means that the monitor cannot synchronize with the signal that it is receiving from the computer. Either the signal is too high or
too low for the monitor to use. See Monitor Specifications
monitor. Recommended mode is 1280 X 1024 @ 60Hz.

Occasionally, no warning message appears, but the screen is blank. This could also indicate that the monitor is not synchronizing with
the computer or that the monitor is in a power save mode.

2. Analog Input

for the Horizontal and Vertical frequency ranges addressable by this

or

or

1. Auto Detect (Digital Input)

Cannot Display This Video Mode

Optimum Resolution 1280 x1024 60Hz

3.Digital Input

Cannot Display This Video Mode

Optimum Resolution 1280 x1024 60Hz

General Problems

The following table contains general information about common monitor problems you might encounter.

COMMON

SYMPTOMS

No Video/Power
LED off

PROBLEM DESCRIPTION POSSIBLE SOLUTIONS

No picture, monitor is dead Check connection integrity at the both ends of the video cable, verify that the

monitor and computer are plugged into a working electrical outlet, and that
you have pressed the power button.

No Video/Power
LED on

Poor Focus Picture is fuzzy, blurry, or

No picture or no brightness

ghosting

Press the input select button in the front of the monitor and ensure the
correct input source is selected.
Increase brightness & contrast controls.
Perform monitor self-test feature check.
Check for bent or broken pins on the end of the video cable.
Reboot your computer and monitor.

Push Auto Adjust button.
Adjust Phase and Clock controls via OSD.
Eliminate video extension cables.
Perform monitor reset.
Lower video resolution or increase font size.

Shaky/Jittery
Video

Wavy picture or fine
movement

Push Auto Adjust button.
Adjust Phase and Clock controls via OSD.
Perform monitor reset.
Check environmental factors.
Relocate and test in another room.

Missing Pixels LCD screen has spots

Brightness
Problems

Geometric
Distortion

Horizontal/Vertical
Lines

Sync Problems Screen is scrambled or

Picture too dim or too bright

Screen not centered correctly

Screen has one or more lines

appears torn

Cycle power on-off
These are pixels that are permanently off and this is a natural defect
that occurs in LCD technology.

Perform monitor reset.
Push Auto Adjust button.
Adjust brightness & contrast controls.

Perform monitor reset on "Position Settings Only".
Push Auto Adjust button.
Adjust the centering controls.
Ensure monitor is in proper video mode.

Perform monitor reset.
Push Auto Adjust button.
Adjust Phase and Clock controls via OSD.
Perform monitor self-test feature check and determine if these lines are
also in self-test mode.
Check for bent or broken pins.

Perform monitor reset.
Push Auto Adjust button.
Adjust Phase and Clock controls via OSD.
Perform monitor self-test feature check to determine if scrambled screen
appears in self-test mode.
Check for bent or broken pins.
Boot up in the "safe mode".

LCD Scratched Screen has scratches or

Safety Related
Issues

Intermittent
Problems

Image Retention
(from a static
image)

smudges

Visible signs of smoke or
sparks

Monitor malfunctions on and
off

Faint Shadow from the static
image displayed appears on
the screen

Product Specific Problems

Turn monitor off and clean the screen.
For cleaning instruction, see Cleaning Your Monitor.

Do not perform any troubleshooting steps.
Monitor needs to be replaced.

Ensure monitor is in proper video mode.
Ensure video cable connection to computer and to the flat panel is
secure.
Perform monitor reset.
Perform monitor self-test feature check to determine if the intermittent
problem occurs in self-test mode.

Use the Power Management feature to turn off the monitor at all times
when not in use. Alternatively, use a dynamically changing screensaver
left on the monitor for a long period of time.
In OSD Menu, under Reset to Factory Settings, select Enable LCD
Conditioning. Using this option may take several hours before the
image is eliminated.

NOTE: Image Burn-in is not covered by your warranty.

SPECIFIC SYMPTOMS WHAT YOU EXPERIENCE POSSIBLE SOLUTIONS

Screen image is too small Image is centered on screen, but

does not fill entire viewing area.

Perform monitor reset on "All Settings."

Cannot adjust the monitor with the

buttons on the front panel

OSD does not appear on the screen. Turn off the monitor, unplug the power cord and

then plug back and turn on the monitor.

USB Problems

SPECIFIC SYMPTOMS WHAT YOU EXPERIENCE POSSIBLE SOLUTIONS

USB interface is not working USB peripherals are not working.

High Speed USB 2.0
interface is slow

High Speed USB 2.0 peripherals working slowly
or not at all.

Check that your monitor is turned ON.
Reconnect the upstream cable to
your computer.
Reconnect the USB peripherals
(downstream connector).
Switch off and then turn on the monitor
again.

Check that your computer is USB 2.0
capable.
Verify USB 2.0 source on your computer.
Reconnect the upstream cable to
your computer.
Reconnect the USB peripherals
(downstream connector).

Troubleshooting Your Soundbar

COMMON

SYMPTOMS

No Sound No power to Soundbar -

No Sound Soundbar has power -

Distorted
Sound

the power indicator is off.
(built-in DC power supply.
i.e. 1708FP )

power indicator is on.

Computer's sound card is
used as the audio source.

WHAT YOU

EXPERIENCE

POSSIBLE SOLUTIONS

Turn the Power/Volume knob on the Soundbar clockwise to the middle position;
check if the power indicator (green LED) on the front of the Soundbar is
illuminated.
Confirm that the power cable from the Soundbar is plugged into the monitor.
Confirm that the monitor has power.
If the monitor has no power, see Troubleshooting your monitor for monitor
common problem.

Plug the audio line-in cable into the computer's audio out jack.
Set all Windows volume controls to their maximum.
Play some audio content on the computer (i.e. audio CD, or MP3).
Turn the Power/Volume knob on the Soundbar clockwise to a higher volume
setting.
Clean and reseat the audio line-in plug.
Test the Soundbar using another audio source (i.e. portable CD player).

Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the
sound card.
Set all Windows volume controls to their midpoints.
Decrease the volume of the audio application.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower
volume setting.
Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (i.e. portable CD player).

Distorted
Sound

Other audio source is
used.

Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the
audio source.
Decrease the volume of the audio source.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower
volume setting.
Clean and reseat the audio line-in plug.

Unbalanced
Sound
Output

Sound from only one side
of Soundbar

Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of the
sound card or audio source.
Set all Windows audio balance controls (L-R) to their midpoints.
Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (i.e. portable CD player).

Low Volume Volume is too low.

Back to Contents Page

Clear any obstructions between the Soundbar and the user.
Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume
setting.
Set all Windows volume controls to their maximum.
Increase the volume of the audio application.
Test the Soundbar using another audio source (i.e. portable CD player).

Back to Contents Page

Appendix

Dell™ 1708FP Flat Panel Monitor User's Guide

CAUTION: Safety Instructions
FCC Notice (U.S. Only)
Contacting Dell
Your Monitor Setup Guide

CAUTION: Safety Instructions

CAUTION: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards,
and/or mechanical hazards.

Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and working environment from potential damage.

To help avoid damaging your computer, be sure that the voltage selection switch on the power supply for the computer is set to match the alternating current (AC) power
available at your location:

115 volts (V)/60 hertz (Hz) in most of North and South America and some Far Eastern countries such as Japan, South Korea (also 220 volts (V)/60 hertz (Hz)), and
Taiwan.

230 volts (V)/50 hertz (Hz) in most of Europe, the Middle East, and the Far East.

Always be sure that your monitor is electrically rated to operate with the AC power available in your location.

NOTE: This monitor does not need or have a voltage selection switch for setting the AC voltage input. It will automatically accept any AC input voltage according to the ranges

defined in the "Electrical Specifications" section in the User's Guide.

Do not store or use the monitor in locations that are exposed to heat, direct sunlight, or extreme cold.
Avoid moving the monitor between locations with large temperature differences.
Do not subject the monitor to severe vibration or high impact conditions. For example, do not place the monitor inside a car trunk.
Do not store or use the monitor in locations exposed to high humidity or dusty environment.
Do not allow water or other liquids to spill on or into the monitor.
Keep flat panel monitor in room temperature conditions. Excessive cold or hot conditions can have an adverse effect on the liquid crystal of the display.
Never insert anything metallic into the monitor openings. Doing so may create the danger of electric shock.
To avoid electric shock, never touch the inside of the monitor. Only a qualified technician should open the monitor case.
Never use your monitor if the power cable has been damaged. Ensure that nothing rests on your computer's cables and that the cables are not located where they can be

stepped on or tripped over.
Be sure to grasp the plug, not the cable, when disconnecting the monitor from an electric socket.
Openings in the monitor cabinet are provided for ventilation. To prevent overheating, these openings should not be blocked or covered. Avoid using the monitor on a bed, sofa,

rug, or other soft surface, as doing so may block the ventilation openings in the bottom of the cabinet. If you place the monitor in a bookcase or an enclosed space, be sure to

provide adequate ventilation and air flow.

Place your monitor in a location with low humidity and minimum dust. Avoid places similar to a damp basement or dusty hallway.
Do not expose the monitor to rain or use it near water (in kitchens, next to swimming pools, etc.). If the monitor accidentally gets wet, unplug it and contact an authorized

dealer immediately. You can clean the monitor with a damp cloth when necessary, being sure to unplug the monitor first.
Place the monitor on a solid surface and treat it carefully. The screen is made of glass and can be damaged if dropped or hit sharply.
Locate your monitor near an easily accessible electric outlet.
If your monitor does not operate normally - in particular, if there are any unusual sounds or smells coming from it - unplug it immediately and contact an authorized dealer or

service center.
Do not attempt to remove the back cover, as you will be exposed to an electrical shock hazard. The back cover should only be removed by qualified service personnel.
High temperatures can cause problems. Don't use your monitor in direct sunlight, and keep it away from heaters, stoves, fireplaces, and other sources of heat.
Unplug the monitor when it is going to be left unused for an extended period of time.
Unplug your monitor from the electric outlet before any service is performed.

Projectors, LCD displays, and some multifunction printers may use lamp(s) that contain a small amount of Mercury for energy-efficient lighting purposes. Mercury lamps in
these products are labeled accordingly. Please manage the lamp according to local, state, or federal laws. For more information, contact the Electronic Industries Alliance at

www.eiae.org

. For lamp specific disposal information check www.lamprecycle.org.

FCC Notice (U.S. Only)

FCC Class B

This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause
interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1 This device may not cause harmful interference.
2 This device must accept any interference received, including interference that may cause undesired operation.

NOTICE: The FCC regulations provide that changes or modifications not expressly approved by Dell™ Inc. could void your authority to operate this equipment.

These limits are designed to provide reasonable protection against harmful interference in a residential installation. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference with radio or television reception, which can be determined by turning the equipment off and on, you are
encouraged to try to correct the interference by one or more of the following measures:

Reorient the receiving antenna.
Relocate the system with respect to the receiver.
Move the system away from the receiver.
Plug the system into a different outlet so that the system and the receiver are on different branch circuits.

If necessary, consult a representative of Dell Inc. or an experienced radio/television technician for additional suggestions.
The following information is provided on the device or devices covered in this document in compliance with FCC regulations:

Product name: 1708FP
Model number: 1708FPt
Company name:

Dell™ Inc.
Worldwide Regulatory Compliance & Environmental Affairs.
One Dell™ Way
Round Rock, Texas 78682 USA

512-338-4400

NOTE: For further regulatory information, see your Product Information Guide.

Contacting Dell

You can contact Dell through the Internet and by phone:

For support through the web, go to support.dell.com.
For worldwide support through the web, use the Choose A Country/Region menu near the bottom of the page, or see the web addresses listed in the following table.
For support by e-mail, see the e-mail addresses listed in the following table.

NOTE: Toll-free numbers are for use within the country for which they are listed.

NOTE: In certain countries, support specific to Dell™ XPS™ computers is available at a separate telephone number listed for participating countries. If you do not see a telephone

number listed that is specific for XPS computers, you may contact Dell through the support number listed and your call will be routed appropriately.

For support by phone, use the phone numbers and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an
international operator.

NOTE: The contact information provided was deemed correct at the time that this document went to print and is subject to change.

Country (City)
International Access Code Country
Code
City Code

Anguilla Online Support www.dell.com/ai

E-mail Address [e-mail]
Technical Support, Customer Service, Sales toll-free: 800-335-0031

Antigua and Barbuda Online Support www.dell.com.ag

[e-mail]
Technical Support, Customer Service, Sales 1-800-805-5924

Aomen
Country Code:853

Argentina (Buenos Aires)

International Access Code: 00
Country Code: 54
City Code: 11

Aruba Online Support www.dell.com.aw

Technical Support toll-free:0800-105
Customer Service (Xiamen, China) 34 160 910
Transaction Sales (Xiamen, China) 29 693 115
Online Support www.dell.com.ar
E-mail for Desktops and Portables [e-mail]

E-mail for Servers and EMC

Customer Service toll-free: 0-800-444-0730
Technical Support– Dell PowerApp™, Dell PowerEdge™, Dell PowerConnect™, and Dell

PowerVault™
Technical Support Services toll-free: 0-800-444-0724
Sales 0-810-444-3355

®

Service Type Area Codes,

Storage Products

Local Numbers, and

Toll-Free Numbers

Web and E-Mail Address

[e-mail]

toll-free: 0-800-222-0154

[e-mail]

Technical Support, Customer Service, Sales 1-877-890-0751

Australia (Sydney)

International Access Code: 0011
Country Code: 61
City Code: 2

Austria (Vienna)

International Access Code: 900
Country Code: 43
City Code: 1

Bahamas Online Support www.dell.com/bs

Technical Support, Customer Service, Sales toll-free: 800-1578
Online Support support.ap.dell.com
support.ap.dell.com.contactus
Technical Support
Technical Support for XPS computers onlycomputers only

toll-free: 1300 790 877

Home and Home Office

toll-free: 1300-655-533
Medium and Large Business toll-free: 1800-633-559
Small Business, Education, Local Government toll-free: 1800-060-889
Customer Service toll-free: 1300-662-196
Online Support support.euro.dell.com
[e-mail]
Technical Support for XPS computers onlycomputers only 08 20 24 05 30 81
Home/Small Business Sales 08 20 24 05 30 00
Home/Small Business Fax [phone]
Home/Small Business Customer Service 08 20 24 05 30 14
Home/Small Business Support 08 20 24 05 30 17
Preferred Accounts/Corporate Customer Service 08 20 24 05 30 16
Preferred Accounts/Corporate Support 08 20 24 05 30 17
Switchboard 0820 240 530 00

[e-mail]
Technical Support, Customer Service, Sales toll-free: 1-866-874-3038

Barbados Online Support www.dell.com/bb

[e-mail]
Technical Support, Customer Service, Sales 1-800-534-3142

Belgium (Brussels)

International Access Code: 00
Country Code: 32
City Code: 2

Bermuda Online Support www.dell.com/bm

Online Support support.euro.dell.com
Technical Support for XPS computers onlycomputers only 02 481 92 96
General Support 02 481 92 88
General Support Fax [phone]
Customer Service 02 713 15 .65
Corporate Sales 02 481 91 00
Fax [phone]
Switchboard 02 481 91 00

[e-mail]

Bolivia Online Support www.dell.com/bo

[e-mail]
Technical Support, Customer Service, Sales toll-free: 800-10-0238

Brazil

International Access Code: 00
Country Code: 55
City Code: 51

British Virgin Islands Technical Support, Customer Service, Sales toll-free: 1-866-278-6820
Brunei

Country Code: 673

Canada (North York, Ontario)
International Access Code: 011

Cayman Islands Online Support [e-mail]

Chile (Santiago)

Country Code: 56
City Code: 2

China (Xiamen) Online Support support.dell.com.cn

Online Support www.dell.com/br
[e-mail]
Customer Service and Tech Support 0800 970 3355
Technical Support Fax [phone]
Customer Service Fax [phone]
Sales 0800 970 3390

Technical Support (Penang, Malaysia) 604 633 4966
Customer Service (Penang, Malaysia) 604 633 3101

or toll-free: 801 1012

Transaction Sales (Penang, Malaysia) 604 633 3101

or toll-free: 801 1012
Online Order Status www.dell.ca/ostatus
Online Support support.ca.dell.com
AutoTech (automated Hardware and Warranty Support) toll-free: 1-800-247-9362

Customer Service

Home/Home Office toll-free: 1-800-847-4096
Small Business toll-free: 1-800-906-3355
Medium/Large Business, Government, Education toll-free: 1-800-387-5757
Hardware Warranty Phone Support
XPS Computers Only toll-free: 1-866-398-8977
Computers for Home/Home Office toll-free: 1-800-847-4096
Computers for Small/Medium/Large Business, Government toll-free: 1-800-387-5757
Printers, Projectors, Televisions, Handheld, Digital Jukebox, and Wireless 1-877-335-5767
Sales
Home and Home Office Sales toll-free: 1-800-999-3355
Small Business toll-free: 1-800-387-5752
Medium/Large Business, Government toll-free: 1-800-387-5755
Spare Parts and Extended Service 1 866 440 3355

Technical Support, Customer Service, Sales 1-877-262-5415
Online Support www.dell.com/cl

[e-mail]
Sales and Customer Support toll-free: 1230-020-3397

or 800-20-1385

Country Code: 86
City Code: 592

Colombia Online Support www.dell.com/co

Technical Support E-mail [e-mail]
Customer Service E-mail [e-mail]
Technical Support Fax [phone]
Technical Support – XPS computers only toll-free: 800 858 0540
Technical Support – Dell™ Dimension™ and Dell Inspiron™ toll-free: 800 858 2969
Technical Support – Dell OptiPlex™, Dell Latitude™, and Dell Precision™ toll-free: 800 858 0950
Technical Support – Servers and Storage toll-free: 800 858 0960
Technical Support – Projectors, PDAs, Switches, Routers, etc. toll-free: 800 858 2920
Technical Support – Printers toll-free: 800 858 2311
Customer Service toll-free: 800 858 2060
Customer Service Fax [phone]
Home and Small Business toll-free: 800 858 2222
Preferred Accounts Division toll-free: 800 858 2557
Large Corporate Accounts GCP toll-free: 800 858 2055
Large Corporate Accounts Key Accounts toll-free: 800 858 2628
Large Corporate Accounts North toll-free: 800 858 2999
Large Corporate Accounts North Government and Education toll-free: 800 858 2955
Large Corporate Accounts East toll-free: 800 858 2020
Large Corporate Accounts East Government and Education toll-free: 800 858 2669
Large Corporate Accounts Queue Team toll-free: 800 858 2572
Large Corporate Accounts South toll-free: 800 858 2355
Large Corporate Accounts West toll-free: 800 858 2811
Large Corporate Accounts Spare Parts toll-free: 800 858 2621

[e-mail]
Technical Support, Customer Service, Sales 01-800-915-4755

Costa Rica Online Support www.dell.com/cr

[e-mail]
Technical Support, Customer Service, Sales 0800-012-0231

Czech Republic (Prague)

International Access Code: 00
Country Code: 420

Denmark (Copenhagen)

International Access Code: 00

Online Support support.euro.dell.com
[e-mail]
Technical Support 22537 2727
Customer Service 22537 2707
Fax [phone]
Techical Fax [phone]
Switchboard 22537 2711
Online Support support.euro.dell.com
Technical Support for XPS computers onlycomputers only 7010 0074

Country Code: 45

Dominica Online Support www.dell.com/dm

Dominican Republic Online Support www.dell.com/do

Ecuador Online Support www.dell.com/ec

El Salvador Online Support www.dell.com/sv

Technical Support 7023 0182
Customer Service – Relational 7023 0184
Home/Small Business Customer Service 3287 5505
Switchboard – Relational 3287 1200
Switchboard Fax – Relational 3287 1201
Switchboard – Home/Small Business 3287 5000
Switchboard Fax – Home/Small Business 3287 5001

[e-mail]
Technical Support, Customer Service, Sales toll-free: 1-866-278-6821

[e-mail]
Technical Support, Customer Service, Sales 1-800-156-1588

[e-mail]
Technical Support, Customer Service, Sales (calling from Quito) toll-free: 999-119-877-655-3355
Technical Support, Customer Service, Sales

(calling from Guayaquil)

toll-free: 1800-999-119-877-655-3355

Finland (Helsinki)

International Access Code: 990
Country Code: 358
City Code: 9

France (Paris) (Montpellier)

International Access Code: 00
Country Code: 33
City Codes: (1) (4)

[e-mail]
Technical Support, Customer Service, Sales 800-6132
Online Support support.euro.dell.com
[e-mail]
Technical Support 0207 533 555
Customer Service 0207 533 538
Switchboard 0207 533 533
Fax [phone]
Sales under 500 employees 0207 533 540
Sales over 500 employees 0207 533 533

Online Support: support.euro.dell.com
Technical Support for XPS computers only 0825 387 129
Home and Small Business
Technical Support 0825 387 270
Customer Service 0825 823 833
Switchboard 0825 004 700
Switchboard (calls from outside of France) 04 99 75 40 00
Sales 0825 004 700

Fax [phone]

Germany (Frankfurt)

International Access Code: 00
Country Code: 49
City Code: 69

Greece

International Access Code: 00
Country Code: 30

Grenada Online Support www.dell.com/gd

Guatemala Online Support www.dell.com/gt

Guyana Online Support [e-mail]

Hong Kong

International Access Code: 001
Country Code: 852

Fax (calls from outside of France) 04 99 75 40 01
Corporate
Technical Support 0825 004 719
Customer Service 0825 338 339
Switchboard 01 55 94 71 00
Sales 01 55 94 71 00
Fax [phone]
Online Support support.euro.dell.com
[e-mail]
Technical Support for XPS computers only 069 9792 7222
Technical Support 069 9792-7200
Home/Small Business Customer Service 0180-5-224400
Global Segment Customer Service 069 9792-7320
Preferred Accounts Customer Service 069 9792-7320
Large Accounts Customer Service 069 9792-7320
Public Accounts Customer Service 069 9792-7320
Switchboard 069 9792-7000
Online Support support.euro.dell.com
Technical Support 00800-44 14 95 18
Gold Service Technical Support 00800-44 14 00 83
Switchboard 2108129810
Gold Service Switchboard 2108129811
Sales 2108129800
Fax [phone]

[e-mail]
Technical Support, Customer Service, Sales toll-free: 1-866-540-3355

[e-mail]
Technical Support, Customer Service, Sales 1-800-999-0136

Technical Support, Customer Service, Sales toll-free: 1-877-270-4609
Online Support support.ap.dell.com
support.dell.com.cn/email
Technical Support – XPS computers only 00852-3416 6923
Technical Support – Dimension and Inspiron 00852-2969 3188
Technical Support – OptiPlex, Latitude, and Dell Precision 00852-2969 3191

Technical Support – Servers and Storage 00852-2969 3196

India Online Support support.ap.dell.com

Ireland (Cherrywood)

International Access Code: 00
Country Code: 353
City Code: 1

Technical Support – Projectors, PDAs, Switches, Routers, etc. 00852-3416 0906
Customer Service 00852-3416 0910
Large Corporate Accounts 00852-3416 0907
Global Customer Programs 00852-3416 0908
Medium Business Division 00852-3416 0912
Home and Small Business Division 00852-2969 3105

Portable and Desktop Support
Desktop Support E-mail

[e-mail]

Portable Support E-mail

[e-mail]

Phone Numbers 080-25068032 or 080-25068034

or your city STD code + 60003355

or toll-free: 1-800-425-8045
Server Support
E-mail [e-mail]
Phone Numbers 080-25068032 or 080-25068034

or your city STD code + 60003355

or toll-free: 1800 425 8045
Gold Support Only
E-mail [e-mail]
Phone Numbers 080-25068033

or your city STD code + 60003355

or toll-free: 1-800-425-9045
XPS Support Only
E-mail [e-mail]
Phone Numbers 080-25068066

or toll-free: 1-800-425-2066
Customer Service
Home and Small Business [e-mail]

toll-free: 1800-4254051

Large Corporate Accounts [e-mail]

toll-free: 1800-4252067

Sales

Large Corporate Accounts 1600 33 8044
Home and Small Business 1600 33 8046
Online Support support.euro.dell.com
[e-mail]
Technical Support
XPS computers only 1850 200 722
Business computers 1850 543 543

Home computers 1850 543 543

Technical Support – Dell PowerApp, Dell PowerEdge, Dell PowerConnect, and Dell toll-free: 0120-198-498

Italy (Milan)

International Access Code: 00
Country Code: 39
City Code: 02

Jamaica Online Support [e-mail]

Japan (Kawasaki)

International Access Code: 001
Country Code: 81
City Code: 44

At Home Support 1850 200 889
Sales
Home 1850 333 200
Small Business 1850 664 656
Medium Business 1850 200 646
Large Business 1850 200 646
Sales E-mail [e-mail]
Customer Service
Home and Small Business 01 204 4014
Business (greater than 200 employees) 1850 200 982
General

Fax/Sales Fax [phone]

Switchboard 01 204 4444

U.K. Customer Service (dial within U.K. only) 0870 906 0010
Corporate Customer Service (dial within U.K. only) 0870 907 4499
U.K. Sales (dial within U.K. only) 0870 907 4000
Online Support support.euro.dell.com
Home and Small Business
Technical Support 02 577 826 90
Customer Service 02 696 821 14
Fax [phone]
Switchboard 02 696 821 12
Corporate
Technical Support 02 577 826 90
Customer Service 02 577 825 55
Fax [phone]
Switchboard 02 577 821

Technical Support, Customer Service, Sales (dial from within Jamaica only) 1-800-440-9205
Online Support support.jp.dell.com
Technical Support – XPS computers only toll-free: 0120-937-786
Technical Support outside of Japan – XPS computers only 81-44-520-1235
Technical Support – Dimension and Inspiron toll-free: 0120-198-226
Technical Support outside of Japan – Dimension and Inspiron 81-44-520-1435
Technical Support – Dell Precision, OptiPlex, and Latitude toll-free:0120-198-433
Technical Support outside of Japan – Dell Precision, OptiPlex, and Latitude 81-44-556-3894

PowerVault

Korea (Seoul)

International Access Code: 001
Country Code: 82
City Code: 2

Latin America Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093

Luxembourg

International Access Code: 00
Country Code: 352

Malaysia (Penang)

International Access Code: 00
Country Code: 60
City Code: 4

Technical Support outside of Japan – PowerApp, PowerEdge, PowerConnect, and
PowerVault

Technical Support – Projectors, PDAs, Printers, Routers toll-free: 0120-981-690
Technical Support outside of Japan – Projectors, PDAs, Printers, Routers 81-44-556-3468
Faxbox Service 044-556-3490
24-Hour Automated Order Status Service 044-556-3801
Customer Service 044-556-4240
Business Sales Division - up to 400 employees 044-556-1465
Preferred Accounts Division Sales - over 400 employees 044-556-3433
Public Sales - government agencies, educational institutions, and medical institutions 044-556-5963
Global Segment Japan 044-556-3469
Individual User 044-556-1657
Individual User Online Sales 044-556-2203
Individual User Real Site Sales 044-556-4649
Online Support support.ap.dell.com
Technical Support for XPS computers only toll-free: 080-999-0283

Technical Support, Customer Service toll-free: 080-200-3800
Technical Support – Dimension, PDA, Electronics, and Accessories toll-free: 080-200-3801
Sales toll-free: 080-200-3600
Fax [phone]
Switchboard 2194-6000

Customer Service (Austin, Texas, U.S.A.) 512 728-3619
Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883
Sales (Austin, Texas, U.S.A.) 512 728-4397
SalesFax (Austin, Texas, U.S.A.) 512 728-4600

Online Support support.euro.dell.com
Support 342 08 08 075
Home/Small Business Sales [phone]
Corporate Sales 26 25 77 81
Customer Service [phone]
Fax [phone]
Online Support support.ap.dell.com
Technical Support - XPS computers only toll-free: 1 800 885 784
Technical Support - Dell Precision, OptiPlex, and Latitude toll-free: 1 800 880 193
Technical Support - Dimension, Inspiron, and Electronics and Accessories toll-free: 1 800 881 306
Technical Support - PowerApp, PowerEdge, PowerConnect, and PowerVault toll-free: 1800 881 386

81-44-556-4162

or 512 728-3772

Customer Service toll-free: 1800 881 306(option6)

Transaction Sales toll-free: 1 800 888 202
Corporate Sales toll-free: 1 800 888 213

Mexico

International Access Code: 00
Country Code: 52

Online Support www.dell.com/mx
[e-mail]
Technical Support 001-866-563-4425
Sales 50-81-8800

or 01-800-888-3355

Customer Service 001-877-384-8979

or 001-877-269-3383

Main 50-81-8800

or 001-800-888-3355

or001-866-851-1754

Montserrat Online Support [e-mail]

Technical Support, Customer Service, Sales toll-free: 1-866-278-6822

Netherlands Antilles Online Support [e-mail]

Technical Support, Customer Service, Sales 001-800-882-1519

Netherlands (Amsterdam)

International Access Code: 00
Country Code: 31
City Code: 20

Online Support support.euro.dell.com
Technical Support for XPS computers only 020 674 45 94
Technical Support 020 674 45 00
Technical Support Fax [phone]
Home/Small Business Customer Service 020 674 42 00
Relational Customer Service 020 674 4325
Home/Small Business Sales 020 674 55 00
Relational Sales 020 674 50 00
Home/Small Business Sales Fax [phone]
Relational Sales Fax [phone]
Switchboard 020 674 50 00
Switchboard Fax [phone]

New Zealand

International Access Code: 00
Country Code: 64

Online Support support.ap.dell.com
support.ap.dell.com/contactus
Technical Support for XPS computers only toll-free: 0800 335 540
Technical Support, Customer Service, Sales 0800 441 567

Nicaragua Online Support www.dell.com/ni

[e-mail]
Technical Support, Customer Service, Salesz 001-800-220-1377

Norway (Lysaker)

International Access Code: 00
Country Code: 47

Online Support support.euro.dell.com
Technical Support for XPS computers only 815 35 043
Technical Support 671 16882
Relational Customer Service 671 17575

Home/Small Business Customer Service 23162298

Panama Online Support www.dell.com/pa

Peru Online Support www.dell.com/pe

Poland (Warsaw)

International Access Code: 011
Country Code: 48
City Code: 22

Portugal

International Access Code: 00
Country Code: 351

Puerto Rico Online Support www.dell.com/pr

St. Kitts and Nevis Online Support www.dell.com/kn

St. Lucia Online Support www.dell.com/lc

St. Vincent and the Grenadines Online Support www.dell.com/vc

Singapore (Singapore) NOTE: The phone numbers in this section should be called from within Singapore or

Switchboard 671 16800
Fax Switchboard 671 16865

[e-mail]
Technical Support, Customer Service, Sales 011-800-507-1264

[e-mail]
Technical Support, Customer Service, Sales 0800-50-669
Online Support support.euro.dell.com
[e-mail]
Customer Service Phone [phone]
Customer Service 57 95 999
Sales 57 95 999
Customer Service Fax [phone]
Reception Desk Fax [phone]
Switchboard 57 95 999
Online Support support.euro.dell.com
Technical Support 707200149
Customer Service 800 300 413
Sales 800 300 410 or 800 300 411 or

800 300 412 or 21 422 07 10

Fax [phone]

[e-mail]
Technical Support toll-free: 1-866-390-4695
or 1-866-851-1760
Customer Service and Sales 1-877-537-3355

[e-mail]
Technical Support, Customer Service, Sales toll-free: 1-866-540-3355

[e-mail]
Technical Support, Customer Service, Sales toll-free: 1-866-464-4352

[e-mail]
Technical Support, Customer Service, Sales toll-free: 1-866-464-4353

Malaysia only.

International Access Code: 005

Country Code: 65

Slovakia (Prague)

International Access Code: 00
Country Code: 421

South Africa (Johannesburg)

International Access Code:

09/091

Country Code: 27
City Code: 11

Southeast Asian and Pacific
Countries

Spain (Madrid)

International Access Code: 00
Country Code: 34
City Code: 91

Sweden (Upplands Vasby) Online Support support.euro.dell.com

Online Support support.ap.dell.com
Technical Support – XPS computers only toll-free: 1800 394 7464
Technical Support – Dimension, Inspiron, and Electronics and Accessories toll-free: 1800 394 7430
Technical Support – OptiPlex, Latitude, and Dell Precision toll-free: 1800 394 7488
Technical Support –PowerApp, PowerEdge, PowerConnect, and PowerVault toll-free: 1800 394 7478
Customer Service toll-free: 1800 394 7430(option6)
Transaction Sales toll-free: 1 800 394 7412
Corporate Sales toll-free: 1 800 394 7419
Online Support support.euro.dell.com
[e-mail]
Technical Support 02 5441 5727
Customer Service 420 22537 2707
Fax [phone]
Tech Fax [phone]
Switchboard (Sales) 02 5441 7585
Online Support support.euro.dell.com
[e-mail]
Gold Queue 011 709 7713
Technical Support 011 709 7710
Customer Service 011 709 7707
Sales 011 709 7700
Fax [phone]
Switchboard 011 709 7700
Technical Support, Customer Service, and Sales (Penang, Malaysia) 604 633 4810

Online Support support.euro.dell.com
Home and Small Business
Technical Support 902 100 130
Customer Service 902 118 540
Sales 902 118 541
Switchboard 902 118 541
Fax [phone]
Corporate
Technical Support 902 100 130
Customer Service 902 115 236
Switchboard 91 722 92 00
Fax [phone]

International Access Code:

00

Technical Support for XPS computers only 77 134 03 40

Country Code: 46
City Code: 8

Technical Support 08 590 05 199
Relational Customer Service 08 590 05 642
Home/Small Business Customer Service 08 587 70 527
Employee Purchase Program (EPP) Support 020 140 14 44
Technical Support Fax [phone]
Sales 08 587 705 81

Switzerland (Geneva)

International Access Code: 00
Country Code: 41
City Code: 22

Online Support support.euro.dell.com
[e-mail]
Technical Support for XPS computers only 0848 33 88 57
Technical Support – Home and Small Business 0844 811 411
Technical Support – Corporate 0844 822 844
Customer Service – Home and Small Business 0848 802 202
Customer Service – Corporate 0848 821 721

Main 0848 335 599
Fax [phone]
Sales 022 799 01 01

Taiwan

International Access Code: 002
Country Code: 886

Online Support support.ap.dell.com
support.dell.com.cn/email
Technical Support – XPS computers only toll-free: 0080 186 3085
Technical Support – OptiPlex, Latitude, Inspiron, Dimension, and Electronics and

toll-free: 0080 186 1011

Accessories
Technical Support – servers and storage toll-free: 0080 160 1256
Customer Service toll-free: 0080 160 1250

(option 5)
Transaction Sales toll-free:0080 165 1228
Corporate Sales toll-free: 0080 165 1227

Thailand

International Access Code: 001
Country Code: 66

Online Support support.ap.dell.com
Technical Support (OptiPlex, Latitude, and Dell Precision) toll-free: 1800 0060 07
Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) toll-free: 1800 0600 09
Customer Service toll-free: 1800 006 007

(option7)
Corporate Sales toll-free: 1800 006 009
Transaction Sales toll-free: 1800 006 006

Trinidad/Tobago Online Support www.dell.com/tt

[e-mail]
Technical Support, Customer Service, Sales 1-888-799-5908

Turks and Caicos Islands Online Support www.dell.com/tc

[e-mail]

Technical Support, Customer Service, Sales toll-free: 1-877-441-4735

U.K. (Bracknell)

International Access Code: 00
Country Code: 44
City Code: 1344

Online Support support.euro.dell.com
[e-mail]
Customer Service Online support.euro.dell.com/uk/en/ECare/Form/Home.asp
Sales
Home and Small Business Sales 0870 907 4000
Corporate/Public Sector Sales 01344 860 456
Customer Service
Home and Small Business 0870 906 0010
Corporate 01344 373 185
Preferred Accounts (500–5000 employees) 0870 906 0010
Global Accounts 01344 373 186
Central Government 01344 373 193
Local Government & Education 01344 373 199
Health 01344 373 194
Technical Support
XPS Computers Only 0870 366 4180
Corporate/Preferred Accounts/PAD (1000+ employees) 0870 908 0500
Other Dell Products 0870 353 0800

General

Home and Small Business Fax [phone]

Uruguay Online Support www.dell.com/uy

[e-mail]
Technical Support, Customer Service, Sales toll-free: 000-413-598-2521

U.S.A. (Austin, Texas)

International Access Code: 011
Country Code: 1

Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired toll-free: 1-877-DELLTTY

(1-877-335-5889)

Fax toll-free: 1-800-727-8320
Technical Support support.dell.com
XPS toll-free: 1-800-232-8544
Home and Home Office toll-free: 1-800-624-9896
Portable and Desktop AutoTech toll-free: 1-800-247-9362
Small Business toll-free: 1-800-456-3355
Medium and Large Business toll-free: 1-877-671-3355
State and Local Government toll-free: 1-800-981-3355
Federal Government toll-free: 1-800-727-1100
Healthcare toll-free: 1-800-274-1550

K-12 Education toll-free: 1-888-977-3355

Back to Contents Page

Higher Education toll-free: 1-800-274-7799
Printers, Projectors, PDAs, and MP3 Players toll-free: 1-877-459-7298
Customer Service toll-free: 1-800-624-9897
Automated Order Status toll-free: 1-800-433-9014
Small Business toll-free: 1-800-456-3355
Medium and Large Business toll-free: 1-877-671-3355
State and Local Government toll-free: 1-800-981-3355
Federal Government toll-free: 1-800-727-1100
Healthcare toll-free: 1-800-274-1550
K-12 Education toll-free: 1-888-977-3355
Higher Education toll-free: 1-800-274-7799
Employee Purchase Program (EPP) toll-free: 1-800-695-8133
Financial Services www.dellfinancialservices.com
Leases and Loans toll-free: 1-877-577-3355
Dell Preferred Accounts (DPA) toll-free: 1-800-283-2210

Sales 1-800-289-3355 or 1-800-879-3355

U.S. Virgin Islands Online Support www.dell.com/vi

Venezuela Online Support www.dell.com/ve

Your Monitor Setup Guide

To view PDF files (files with an extension of .pdf), click the document title. To save PDF files (files with an extension of .pdf) to your hard drive, right-click the
document title, click Save Target As in Microsoft® Internet Explorer or Save Link As in Netscape Navigator, and then specify a location on your hard drive to which
you want to save the files.

Your Monitor Setup Guide

NOTE: PDF files require Adobe® Acrobat® Reader®, which can be downloaded from the Adobe Website at www.adobe.com.
To view a PDF file, launch Acrobat Reader. Then click File®Open and select the PDF file.

Dell Outlet Store toll-free: 1-888-798-7561
Software and Peripherals Sales toll-free: 1-800-671-3355

[e-mail]
Technical Support, Customer Service, Sales toll-free: 1-877-702-4360

[e-mail]
Technical Support, Customer Service, Sales 0800-100-4752

(.pdf ) (26 MB)