Dell 1707FP User Manual

Dell™ 1707FP AIO Color Monitor For Dell™ OptiPlex™
USFF Computer

About Your Monitor

Front View
Back View
Side View
Bottom View
Monitor Specifications
Caring for Your Monitor

Using Your Adjustable Monitor Stand

Height Adjustment
Tilt Adjustment

Setting Up Your Monitor

Cable Connections on the Back of the Monitor and the

Computer

Removing the cable cover and cables from the computer
Detaching the Monitor from the Stand
Using the OSD
Setting the Optimal Resolution
Using the Dell Soundbar (Optional)

Solving Problems

Troubleshooting Your Monitor
General Problems
Product Specific Problems
USB Problems
Troubleshooting Your Soundbar

Appendix

CAUTION: Safety Instructions
FCC Identification Information
Contacting Dell
Your Monitor Set-up Guide

Information in this document is subject to change without notice.
© 2006 Dell Inc. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell™, PowerEdge™, PowerConnect™, PowerVault™, Dell™ Dimension™, Inspiron™, OptiPlex™, Latitude™, Dell

Precision™ and Dell | EMC are trademarks of Dell Inc; Microsoft, Windows and Windows NT are registered trademarks of Microsoft
Corporation; Adobe is a trademark of Adobe Systems Incorporated, which may be registered in certain jurisdictions. ENERGY STAR is a
registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has determined that this product
meets the ENERGY STAR guidelines for energy efficiency. EMC is a registered trademark of EMC Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their
products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

February 2006

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About Your Monitor

Dell™ 1707FP AIO Color Monitor For Dell™ OptiPlex™ USFF Computer

Front View
Back View
Bottom View
Side View
Monitor Specifications
Caring for Your Monitor

Front View

1. Video input select

2. OSD menu / select button

3. Down button

4. Up button

5. Power button (with power light indicator)

Back View

1. Dell Soundbar mounting brackets — Attach the optional Dell Soundbar.

2. Security lock slot — Attach a lock to secure your monitor.

3. Barcode serial number label — Refer to this label if you need to contact Dell for technical support

4. VESA mounting holes (100mm [Behind attached base plate]) — Use to mount the monitor.

5. Stand removal button — Press to release the stand.

6. Regulatory rating label — Lists the regulatory approvals.

7. Thumbscrews — Fasten the chassis to the stand with thumbscrews.

Bottom View

1. Power connector - Connect the power cable

2. Dell Soundbar power connector - Connect the power cord for the Soundbar (optional)

3. DVI connector - Connect your computer DVI cable

4. VGA connector - Connect your computer VGA cable

USB upstream connector - Connect the USB cable that came with your monitor to the monitor and the computer. Once this cable is connected you can use the USB

5.

connectors on the side and bottom of the monitor.
USB connector - Connect your USB devices. You can only use this connector after you have connected the USB cable to the computer and USB upstream connector on

6.

the monitor.

Side View

USB connectors (downstream)

Left side Right side

Monitor Specifications

Power Management Modes

If you have VESA's DPM™ compliance display card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use. This is
referred to as 'Power Save Mode'*. If input from keyboard, mouse or other input devices is detected by the computer, the monitor will automatically "wake up". The following

table shows the power consumption and signaling of this automatic power saving feature:

VESA Modes Horizontal Sync Vertical Sync Video Power Indicator Power Consumption

Normal operation( with Dell Soundbar and USB active) Active Active Active Green 75 W (maximum)
Normal operation Active Active Active Green 35 W (typical)
Active-off mode Inactive Inactive Blanked Amber Less than 2 W
Switch off - - - Off Less than 1 W

NOTE: The OSD will only function in the 'normal operation' mode. Otherwise one of the following messages will
appear when the “menu” or “plus” buttons are pressed when in Active-off mode.

1. Analog Input

Press Any Key on Keyboard or Move Mouse

This monitor is ENERGY STAR®-compliant as well as TCO '99 / TCO '03 power management compatible.

* Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor.
ENERGY STAR® is a U.S. registered mark. As an ENERGY STAR® Partner, DELL has determined that this product meets the ENERGY STAR® guidelines for energy

efficiency.

In Power Save Mode

Activate the computer and 'wake up' the monitor to gain access to the OSD

or

Press Any Key on Keyboard or Move Mouse

2. Digital Input

In Power Save Mode

.

Pin Assignments

15-pin D-Sub connector:

Pin Number Monitor Side of the 15-pin Side Signal Cable

1 Video-Red
2 Video-Green
3 Video-Blue
4 GND
5 self-test
6 GND-R
7 GND-G
8 GND-B
9 DDC +5V
10 GND
11 GND
12 DDC data
13 H-sync
14 V-sync
15 DDC clock

24 pin digital-only DVI connector:

Note: Pin 1 is at the top right.

Pin Signal Assignment Pin Signal Assignment Pin Signal Assignment
1 T.M.D.S. Data 2- 9 T.M.D.S. Data 1- 17 T.M.D.S. Data 0­2 T.M.D.S. Data 2+ 10 T.M.D.S. Data 1+ 18 T.M.D.S. Data 0+
3 T.M.D.S. Data 2 Shield 11 T.M.D.S. Data 1 Shield 19 T.M.D.S. Data 0 Shield
4 No Connect 12 No Connect 20 No Connect
5 No Connect 13 No Connect 21 No Connect
6 DDC Clock 14 +5V Power 22 T.M.D.S. Clock Shield
7 DDC Data 15 self-test 23 T.M.D.S. Clock +
8 No Connect 16 Hot Plug Detect 24 T.M.D.S. Clock -

Universal Serial Bus (USB) Interface

This monitor supports High-Speed Certified USB 2.0 interface.*

Data Rate Power Consumption
High speed 480 Mbps 2.5W (Max., each port)
Full speed 12 Mbps 2.5W (Max., each port)
Low speed 1.5 Mbps 2.5W (Max., each port)

USB ports:

1 upstream - rear
4 downstream - 2 on rear; 2 on left side

NOTE: USB 2.0 capability requires 2.0 capable computer

NOTE: Monitor's USB interface works ONLY when monitor is Powered ON (or in Power Save Mode). Switching your monitor OFF and then ON would re­enumerate its USB interface; attached peripherals may take a few seconds to resume normal functionality.

Plug and Play Capability

You can install the monitor in any Plug and Play-compatible system. The monitor automatically provides the computer system with its Extended Display Identification Data
(EDID) using Display Data Channel (DDC) protocols so the system can configure itself and optimize the monitor settings. If desired, the user can select different settings, but in
most cases monitor installation is automatic.

General

Model number 1707FP AIO For Dell™ OptiPlex™ USFF

Flat Panel

Screen type Active matrix - TFT LCD
Screen dimensions 17 inches (17-inch viewable image size)
Preset display area:

Horizontal 337 mm (13.3 inches)

Vertical 270 mm (10.6 inches)

Pixel pitch 0.264 mm
Viewing angle 130° (vertical) typ, 140° (horizontal) typ
Luminance output 300 CD/m ²(typ)
Contrast ratio 600 to 1 (typ)
Faceplate coating Antiglare with hard-coating 3H
Backlight CCFL (4) edgelight system
Response Time 8ms typical

Resolution

Horizontal scan range 30 kHz to 81 kHz (automatic)
Vertical scan range 56 Hz to 76 Hz (automatic)
Optimal preset resolution 1280 x 1024 at 60 Hz
Highest preset resolution 1280 x 1024 at 75 Hz

Preset Display Modes

Display Mode Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (Horizontal/Vertical)

VESA, 720 x 400 31.5 70.0 28.3 -/+
VESA, 640 x 480 31.5 60.0 25.2 -/­VESA, 640 x 480 37.5 75.0 31.5 -/­VESA, 800 x 600 37.9 60.3 49.5 +/+
VESA, 800 x 600 46.9 75.0 49.5 +/+
VESA, 1024 x 768 48.4 60.0 65.0 -/­VESA, 1024 x 768 60.0 75.0 78.8 +/+
VESA, 1152 x 864 67.5 75.0 108 +/+
VESA, 1280 x 1024 64.0 60.0 135.0 +/+
VESA, 1280 x 1024 80.0 75.0 135.0 +/+

Electrical

Video input signals Analog RGB, 0.7 Volts +/-5%, positive polarity at 75 ohm input impedance

Synchronization input signals Separate horizontal and vertical synchronizations, polarity-free TTL level, SOG (Composite SYNC

AC input voltage / frequency / current 100 to 240 VAC / 50 or 60 Hz +
Inrush current 120V:42A (Max.)

Digital DVI-D TMDS, 600mV for each differential line, positive polarity at 50 ohm input
impedance

on green)

3 Hz / 2.0A (Max.)

240V:80A (Max.)

Physical Characteristics

Connector type 15-pin D-subminiature, blue connector; DVI-D, white connector
Signal cable type Digital: Detachable, DVI-D, Solid pins, shipped attached to the monitor

Dimensions (with stand):

Height (Compressed) 16.66 inches (423.24 mm)

Height (Extended) 20.2 inches (513.24 mm)

Width 14.65. inches (372.1 mm)

Depth 10.44 inches (265.2 mm)

Dimensions: (without stand)

Height

12.17 inches (309.1 mm)

Width

Depth

Stand dimensions:

Height (Compressed)

Height (Extended)

Width

Depth

Weight with packaging 19.14 lbs (8.7 kg)

Weight with stand assembly and cables 14.63 lbs (6.65 kg)

Weight without stand assembly
(For wall mount or VESA mount considerations - no cables)

Weight of stand assembly 6.93 lbs (3.15 kg)

14.65 inches (372.1 mm)

2.32 inches (59 mm)

16.19 inches (411.28 mm)

16.86 inches (428.32 mm)

12.17 inches (309.2 mm)

10.44 inches (265.2 mm)

7.7 lbs (3.5 kg)

Environmental

Temperature:

Operating 5° to 35°C (41° to 95°F)

Nonoperating Storage: -20° to 60°C (-4° to 140°F)

Humidity:

Operating 10% to 80% (noncondensing)

Nonoperating Storage: 5% to 90% (noncondensing)

Altitude:

Operating 3,657.6m (12,000 ft) max

Nonoperating 12,192 m (40,000 ft) max

Thermal dissipation 256.08 BTU/hour (maximum)

Shipping: -20° to 60°C(-4° to 140°F)

Shipping: 5% to 90%(noncondensing)

109.261 BTU/hour (typical)

Caring for Your Monitor

CAUTION: Read and follow the safety instructions before cleaning the monitor.

CAUTION: Before cleaning the monitor, unplug the monitor from the electrical outlet.

To clean your antistatic screen, lightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for the antistatic
coating. Do not use benzene, thinner, ammonia, abrasive cleaners, or compressed air.
Use a lightly-dampened, warm cloth to clean the plastics. Avoid using detergent of any kind as some detergents leave a milky film on the plastics.
If you notice a white powder when you unpack your monitor, wipe it off with a cloth. This white powder occurs during the shipping of the monitor.
Handle your monitor with care as darker-colored plastics may scratch and show white scuff marks more than lighter-colored monitor.

To help maintain the best image quality on your monitor, use a dynamically changing screen saver and power off your monitor when not in use.

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Using Your Adjustable Monitor Stand

Dell™ 1707FP AIO Color Monitor For Dell™ OptiPlex™ USFF Computer

Height Adjustment
Tilt Adjustment

Height Adjustment

Stand extends vertically 90mm for viewing comfort.

Tilt Adjustment

Viewing angle can be adjusted 40 forward and 210 backwards for viewing comfort.

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Setting Up Your Monitor

Dell™ 1707FP AIO Color Monitor For Dell™ OptiPlex™ USFF Computer

Cable Connections on the Back of the Monitor and the Computer
Removing the Cable Cover and Cables from the Computer
Detaching the Monitor from the Stand
Using the OSD
Setting the Optimal Resolution
Using the Dell Soundbar (Optional)

Cable Connections on the Back of the Monitor and the Computer

1. Attach the monitor to the stand.
a) Fit the groove on the back of the monitor onto the two metal tabs on stand.
b) Lower the monitor until it locks in to place on the stand.

NOTE: The stand is detached and extended when the monitor is shipped from the factory.

2. Slide the computer onto the stand. Push it in until the computer touches the locating tab in the stand.

NOTE: If you want to mount your AIO stand to a desk top, see the AIO Stand Template Sheet (*.pdf)

3. Tighten the thumbscrews underneath the stand.

4. Connect the DVI cable to the computer. Route DVI cable as shown.

NOTE: This cable is shipped attached to the monitor.

5. Route the monitor power cable through the opening in the bottom of Cable Cover and connect it to the power cord receptacle on the back of the monitor

6. Route the computer power adaptor cable (shipped with the computer) through the opening in the bottom of Cable Cover and connect it to the computer. Push in until it clicks.

NOTE: The monitor power cable and the cable cover are shipped with the monitor.

7. Connect the USB, keyboard and mouse cables to the computer as shown.
a) Connect the short USB cable (shipped with monitor) ) to the upstream port of the monitor. Route this cable through the opening on the side of the cable cover. Connect the other end of USB

cable to any computer USB down stream port.

b) Route the mouse and keyboard cables through the opening in the bottom of Cable Cover and connect to two USB ports on the computer.

c) Route any other cables that connect to the computer (network, printer, external audio, etc.) through the opening in the bottom of Cable Cover before connecting them to the computer.

d) Route all the cables that connect to the monitor (video, optional audio, power for monitor, power for optional audio) through the opening on the side of the cable cover.

NOTE: There are four USB ports available on the back of the computer.

Connect all the cables before installing the cable cover.

8. Connect the power cables to an outlet. Install the cable cover.
a) Install the Cable Cover, being careful not to disconnect any of the cables.

b) Connect the computer power cable to the computer power adaptor.

c) Plug the power cables of the computer and the monitor into a nearby outlet.

9. (Optional) Install security lock to the cable cover.
Power on both monitor and computer. If your monitor displays an image, installation is complete. If it does not

display an image, see Troubleshooting

.

Removing the Cable Cover and Cables from the Computer

1. Remove the optional security lock (if used).

2. Lift the unlock button in the cable cover, and lift the cable cover to remove it.

3. Push in the release button on the power cable before removing it from the computer.

Detaching the Monitor from the Stand

This monitor is VESA compliant for wall mounting, and detaching the monitor from the stand is necessary.
Steps for removing the monitor from the stand:

1. Press the stand removal button to release the stand.

Pick up the bottom of the stand. There are two metal tabs at the top of the VESA plate that insert into the monitor. Pull the bottom of the monitor away from the stand, being careful not to

Use the buttons on the front of the monitor to adjust the image settings.

2.

scratch the monitor with the stand.

Using the Front Panel Buttons

Video input select

OSD menu / select

Use the Input Select button to select between two different video signals that may be connected to your monitor.

NOTE: The floating 'Dell Self-test Feature Check' dialog appears on a black background if the monitor
cannot sense a video signal. Depending upon the selected input, one of the dialogs shown below will
scroll continually.

or

The Menu button is used to open and exit the on-screen display (OSD), and exit from menus and sub-menus. See Using the OSD

.

Down (-) and Up (+)

Power Button and

Indicator

Using the OSD

NOTE: If you change the settings and then either proceed to another menu, or exit the OSD menu, the monitor automatically saves those changes. The changes are also

Use these buttons to adjust (decrease/increase ranges) items in the OSD menu.

Use the power button to turn the monitor on and off.
The green light indicates the monitor is on and fully functional. An amber light indicates power save mode.

saved if you change the settings and then wait for the OSD menu to disappear.

1. Push the MENU button to open the OSD system and display the main menu.

Main Menu for Analog (VGA) Input Main Menu for Digital (DVI) Input

or

NOTE: Positioning and Image settings are only available when you are using the Analog (VGA) connector.

2. Push the - and + buttons to move between the setting options. As you move from one icon to another, the option name is highlighted. See the table below for a complete list of all the options
available for the monitor.

3. Push the MENU button once to activate the highlighted option.

4. Push - and + button to select the desired parameter.

5. Push menu to enter the slide bar and then use the - and + buttons, according to the indicators on the menu, to make your changes.

6. Push the Menu button once to return to the main menu to select another option or push the Menu button two or three times to exit from the OSD menu.

Icon Menu and

Description

Submenus
Exit Select to exit the Main menu.

Brightness/
Contrast

Brightness adjusts the luminance of the backlight.
Adjust Brightness first, then adjust Contrast only if further adjustment is necessary.

Push the + button to increase luminance and push the - button to decrease luminance (min 0 ~ max 100).

Contrast adjusts the degree of difference between darkness and lightness on the monitor screen.
Push the + button to increase the contrast and push the - button to decrease the contrast (min 0 ~ max 100).

NOTE: When using DVI source, the contrast adjustment is not available.

Positioning:
Horizontal
Vertical

Positioning moves the viewing area around on the monitor screen.
When making changes to either the Horizontal or Vertical settings, no changes occur to the size of the viewing area, the image shifts in response to your

selection.
Minimum is 0 (-) and maximum is 100 (+).

NOTE: When using DVI source, the Positioning option is not available

Auto Adjust Even though your computer recognizes your monitor on startup, the Auto Adjustment function optimizes the display settings for use with your particular

setup.
Select to activate automatic setup and adjustment. The following dialog appears on a black screen as the monitor self-adjusts to the current input:

Auto Adjust In Progress

Auto Adjustment allows the monitor to self-adjust to the incoming video signal. After using Auto Adjustment, you can further tune your monitor by using
the Pixel Clock (Coarse) and Phase (Fine) controls under Image Settings.

In most cases, Auto Adjust produces the best image for your configuration.

Image settings:

Pixel Clock

(Coarse)

Phase (Fine)

The Phase and Pixel Clock adjustments allow you to more closely adjust your monitor to your preference. These settings are accessed through the main
OSD menu, by selecting Image Settings.

Use the - and + buttons to make adjustments. (Minimum: 0 ~ Maximum: 100)

If satisfactory results are not obtained using the Phase adjustment, use the Pixel Clock (course) adjustment and then use Phase (fine), again.

NOTE: This function may change the width of the display image. Use the Horizontal function of the Position menu to center the
display image on the screen.

NOTE: When using DVI source, the Image Settings option is not available.

Color Settings

Normal Preset
Blue Preset
Red Preset

Color Settings adjusts the color temperature, color hue, and saturation.
The color hue is most noticeable in areas of white.

Normal Preset is selected to obtain the default (factory) color settings. This setting is also the “sRGB” standard default color space.
Blue Preset is selected to obtain a bluish tint. This color setting is typically used for text based applications (spreadsheets, programming, text editors
etc.).
Red Preset is selected to obtain a redder tint. This color setting is typically used for color intensive applications (photograph image editing,
multimedia, movies etc.).

User Preset

User Preset: Use the plus and minus buttons to increase or decrease each of the three colors (R, G, B) independently, in single digit increments,

from 0 to 100.

OSD Settings:

Horizontal
Position

Vertical
Position

OSD Hold Time

OSD Lock

Adjust the settings for the OSD, including the location, the amount of time the menu remains on-screen, and the rotation of the OSD.
Position of the OSD:

To adjust the horizontal position of the OSD, use the - and + buttons move OSD to the left and right.
To adjust the vertical position of the OSD, use the - and + buttons move OSD down and up.

OSD Hold Time:
The OSD stays active for as long as it is in use. Adjust the hold time, sets the length of time the OSD remains ctive after the last time you pressed a
button. Use the - and + buttons to adjust the slider in 5 second increments, from 5 to 60 seconds.

OSD Lock:
Controls user access to adjustments. When Yes (+) is selected, no user adjustments are allowed. All buttons are locked except the menu button.

NOTE: When the OSD is locked, pressing the menu button takes the user directly to the OSD settings menu, with OSD Lock selected.
Select No (-) to unlock and allow user access to all applicable settings.

NOTE: You can also lock or unlock the OSD by pushing and holding the Menu button for 15 seconds.

Language Select to have the OSD display in one of five languages (English, French, Spanish, German or Japanese).

NOTE: The change only affects the OSD, it has no effect on any software running on the computer.

Audio
(optional)

Factory Reset: Reset the OSD menu options to the factory preset values.

You can select to have the audio on or off when the monitor is power saving mode.

Yes — enables audio
No — disables audio (default)

NOTE: When the Dell Soundbar is not properly connected to the monitor, the audio menu is not available.

Exit — Select to exit out of Factory Reset menu without resetting any OSD options.
Position settings only — Change the settings for Image Position back to original factory settings.

Color settings only — Change the Red, Green, and Blue settings back to their original factory settings and set the default setting for Normal Preset.
All settings — Change all the user adjustable settings including color, position, brightness, contrast and OSD hold time to the factory defaults. The

language of the OSD does not change.

OSD Warning Messages

One of the following warning messages may appear on the screen indicating that the monitor is out of sync.

Analog Input

Cannot Display This Video Mode

1.

or

Cannot Display This Video Mode

2.Digital Input

This means that the monitor cannot synchronize with the signal that it is receiving from the computer. Either the signal is too high or too low for the monitor to use. See Specifications
Horizontal and Vertical frequency ranges addressable by this monitor. Recommended mode is 1280 X 1024 @ 60Hz.

NOTE: The floating Dell Self-test Feature Check dialog appears on-screen if the monitor cannot sense a video signal.

or

Occasionally, no warning message appears, but the screen is blank, this could also indicate that the monitor is not synchronizing with the computer.
See Solving Problems

for more information.

Setting the Optimal Resolution

1. Right-click on the desktop and click Properties.

2. Select the Settings tab.

3. Set the refresh rate to 60 Hz.

4. Set the screen resolution to 1280 x 1024 and ensure the refresh rate is still set at 60 Hz.

5. Click OK.

If you do not see 1280 x 1024 as an option, you may need to update your graphics driver.
If you have a Dell desktop computer you can do one of the following:

Insert your monitor CD in to your CD drive and download the driver located on the CD.
Go to support.dell.com, enter your service tag, and download the latest driver for your graphics card.

If you have a Dell portable computer:

Go to support.dell.com, enter you service tag, and download the latest driver for your graphics card.

for the

If you are using a non-Dell computer:

Go to the support site for you computer and download the latest graphic drivers
Go to your graphics card website and download the latest graphic drivers

Using the Dell Soundbar (Optional)

1. Attach mechanism

2. Power/volume control

3. Power indicator

4. Headphone connectors

Soundbar Attachment to the Monitor

NOTICE: Do not use the soundbar power connector with any other device.

1. Attach the Soundbar by aligning the two slots on the Soundbar with the two tabs on the bottom of the monitor.

2. Slide the Soundbar to the left until it snaps in to place.

3. Plug in the power cord from the Soundbar in to the connector on the back of the monitor.

4. Insert the green stereo plug from the Soundbar in to your computer's audio output connector.
NOTE: Soundbar Power Connector +12V DC output is for optional only.

NOTICE: Do not use with any device other than Dell Soundbar .

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Solving Problems

Dell™ 1707FP AIO Color Monitor For Dell™ OptiPlex™ USFF Computer

Troubleshooting Your Monitor
General Problems
Product Specific Problems
USB Problems
Troubleshooting Your Soundbar

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions.

Troubleshooting Your Monitor

Self-Test Feature Check (STFC)

Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your
monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by
performing the following steps:

1. Turn off both your computer and the monitor.

2. Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove both Digital
(white connector) and the Analog(blue connector) cables from the back of computer.

3. Turn on the monitor.

The floating 'Dell - Self-Test Feature Check' dialog box should appear on-screen (against a black
background) if the monitor cannot sense a video signal and is working correctly. While in self-test
mode, the power LED remains green. Also, depending upon the selected input, one of the dialogs
shown below will continuously scroll through the screen.

or

This box also appears during normal system operation if the video cable becomes disconnected or
damaged.

4. Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.

If your monitor screen remains blank after you use the previous procedure, check your video controller and computer
system; your monitor is functioning properly.

OSD Warning Messages

One of the following warning messages may appear on the screen indicating that the monitor is out of sync.

1. Analog Input

Cannot Display This Video Mode

This means that the monitor cannot synchronize with the signal that it is receiving from the computer. Either the signal is
too high or too low for the monitor to use. See Monitor Specifications
addressable by this monitor. Recommended mode is 1280 X 1024 @ 60Hz.

Occasionally, no warning message appears, but the screen is blank...this could also indicate that the monitor is not
synchronizing with the computer or the monitor is in a power save mode.

or

Cannot Display This Video Mode

2.Digital Input

for the Horizontal and Vertical frequency ranges

General Problems

The following table contains general information about common monitor problems you might encounter.

COMMON

SYMPTOMS

No Video/ Power
LED off

No Video/ Power
LED on

Poor Focus Picture is fuzzy, blurry or

Shaky/Jittery
Video

WHAT YOU EXPERIENCE POSSIBLE SOLUTIONS

No picture, monitor is
dead

No picture or no
brightness

ghosting

Wavy picture or fine
movement

Check connection integrity at both ends of the video cable
Ensure the monitor and computer are plugged in to a working
electrical outlet
Ensure power button depressed fully

Press the input select button the front of the monitor and
ensure the correct input source is selected
Increase brightness & contrast controls
Perform monitor self-test feature check
Check for bent or broken pins
Re- boot your computer and monitor.

Push Auto adjust button
Adjust Phase and Clock controls via OSD
Eliminate video extension cables
Perform monitor reset
Lower video resolution or increase font size

Push Auto Adjust button
Adjust Phase and Clock controls via OSD
Perform monitor reset
Check environmental factors
Relocate and test in other room

Missing Pixels LCD screen has spots

Brightness
Problems

Geometric
Distortion

Horizontal/Vertical
Lines

Sync Problems Screen is scrambled or

Picture too dim or too
bright

Screen not centered
correctly

Screen has one or more
lines

appears torn

Cycle power on-off
These are pixels that are permanently off and is a natural
defect that occurs in LCD technology

Perform monitor reset
Push Auto Adjust button
Adjust brightness & contrast controls

Perform monitor reset on "Position Settings Only"
Push auto-adjust button
Adjust the centering controls
Ensure monitor is in proper video mode

Perform monitor reset
Push Auto Adjust button
Adjust Phase and Clock controls via OSD
Perform monitor self-test feature check and determine if these
lines are also in self-test mode
Check for bent or broken pins

Perform monitor reset
Push Auto Adjust button
Adjust Phase and Clock controls via OSD

Perform monitor self-test feature check to determine if

scrambled screen appears in self-test mode
Check for bent or broken pins
Boot up in the "safe mode"

LCD Scratched Screen has scratches or

smudges

Safety Related
Issues

Intermittent
Problems

Image Retention
(from a static
image)

Visible signs of smoke or
sparks

Monitor malfunctions on &
off

Faint Shadow from the
static image displayed
appears on the
screen

Turn monitor off and clean the screen
For cleaning instruction, see Caring for Your Monitor.

Do not perform any troubleshooting steps
Monitor needs to be replaced

Ensure monitor is in proper video mode
Ensure video cable connection to computer and to the flat panel
is secure
Perform monitor reset
Perform monitor self-test feature check to determine if the
intermittent problem occurs in self-test mode

Use the Power Management feature to turn off the monitor at
all times when not in use. Alternatively, use a dynamically
changing screensaver left on the monitor for a long period of
time.

Product Specific Problems

SPECIFIC SYMPTOMS WHAT YOU EXPERIENCE POSSIBLE SOLUTIONS

Screen image is too small Image is centered on screen, but

does not fill entire viewing area

Cannot adjust the monitor with
the buttons on the front panel

OSD does not appear on the
screen

Perform monitor reset on "All Settings"

Turn the monitor off and unplug the
power cord and then plug back and
power on

USB Problems

SPECIFIC SYMPTOMS WHAT YOU EXPERIENCE POSSIBLE SOLUTIONS

USB interface is not
working

High Speed USB 2.0
interface is slow.

USB peripherals are not working

High Speed USB 2.0 peripherals working
slowly or not at all.

Check that your monitor is powered
ON.
Reconnect the upstream cable to
your computer.
Reconnect the USB peripherals
(downstream connector).
Switch off and then turn on the
monitor again.

Check that your computer is USB 2.0
capable.
Verify USB 2.0 source on your
computer.
Reconnect the upstream cable to
your computer.
Reconnect the USB peripherals
(downstream connector).

Troubleshooting Your Soundbar

COMMON

SYMPTOMS

WHAT YOU

POSSIBLE SOLUTIONS

EXPERIENCE

No Sound No power to Soundbar

No Sound Soundbar has power -

Distorted
Sound

- the power indicator is
off.
(built-in DC power
supply. i.e. 1707FP )

power indicator is on.

Computer's sound card
is used as the audio
source.

Turn the Power/Volume knob on the Soundbar clockwise to the middle
position; check if the power indicator (green LED) on the front of the
Soundbar is illuminated.
Confirm that the power cable from the Soundbar is plugged into the
monitor.
Confirm that the monitor has power.
If the monitor has no power, see Troubleshooting your monitor for
monitor common problem.

Plug the audio line-in cable into the computer's audio out jack.
Set all Windows volume controls to their maximum.
Play some audio content on the computer (i.e. audio CD, or MP3).
Turn the Power/Volume knob on the Soundbar clockwise to a higher
volume setting.
Clean and reseat the audio line-in plug.
Test the Soundbar using another audio source (i.e. portable CD player).

Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of
the sound card.
Set all Windows volume controls to their midpoints.
Decrease the volume of the audio application.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a
lower volume setting.
Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (i.e. portable CD player).

Distorted
Sound

Unbalanced
Sound
Output

Low Volume Volume is too low.

Back to Contents Page

Other audio source is
used.

Sound from only one
side of Soundbar

Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of
the audio source.
Decrease the volume of the audio source.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a
lower volume setting.
Clean and reseat the audio line-in plug.

Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of
the sound card or audio source.
Set all Windows audio balance controls (L-R) to their midpoints.
Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (i.e. portable CD player).

Clear any obstructions between the Soundbar and the user.
Turn the Power/Volume knob on the Soundbar clockwise to the maximum
volume setting.
Set all Windows volume controls to their maximum.
Increase the volume of the audio application.
Test the Soundbar using another audio source (i.e. portable CD player).

Back to Contents Page

Appendix

Dell™ 1707FP AIO Color Monitor For Dell™ OptiPlex™ USFF Computer

CAUTION: Safety Instructions
FCC Identification Information
Contacting Dell
Your Monitor Setup Guide

CAUTION: Safety Instructions

CAUTION: Use of controls, adjustments, or procedures other than those specified in this documentation may result
in exposure to shock, electrical hazards, and/or mechanical hazards.

Read and follow these instructions when connecting and using your computer monitor:

To help avoid damaging your computer, be sure that the voltage selection switch on the power supply for the computer is set to
match the alternating current (AC) power available at your location:

115 volts (V)/60 hertz (Hz) in most of North and South America and some Far Eastern countries such as Japan, South
Korea (also 220 volts (V)/60 hertz (Hz)), and Taiwan.

230 volts (V)/50 hertz (Hz) in most of Europe, the Middle East, and the Far East.

Always be sure that your monitor is electrically rated to operate with the AC power available in your location.

NOTE: This monitor does not need or have a voltage selection switch for setting the AC voltage input. It will automatically accept any
AC input voltage according to the ranges defined in the "Electrical Specifications" section in the User's Guide.

Do not store or use the monitor in locations that are exposed to heat, direct sunlight, or extreme cold.
Avoid moving the monitor between locations with large temperature differences.
Do not subject the monitor to severe vibration or high impact conditions. For example, do not place the monitor inside a car

trunk.
Do not store or use the monitor in locations exposed to high humidity or dusty environment.
Do not allow water or other liquids to spill on or into the monitor.
Keep flat panel monitor in room temperature conditions. Excessive cold or hot conditions can have an adverse effect on the liquid

crystal of the display.
Never insert anything metallic into the monitor openings. Doing so may create the danger of electric shock.
To avoid electric shock, never touch the inside of the monitor. Only a qualified technician should open the monitor case.
Never use your monitor if the power cable has been damaged. Ensure that nothing rests on your computer's cables and that the

cables are not located where they can be stepped on or tripped over.
Be sure to grasp the plug, not the cable, when disconnecting the monitor from an electric socket.
Openings in the monitor cabinet are provided for ventilation. To prevent overheating, these openings should not be blocked or

covered. Avoid using the monitor on a bed, sofa, rug, or other soft surface, as doing so may block the ventilation openings in the
bottom of the cabinet. If you place the monitor in a bookcase or an enclosed space, be sure to provide adequate ventilation and
air flow.

Place your monitor in a location with low humidity and minimum dust. Avoid places similar to a damp basement or dusty hallway.

Do not expose the monitor to rain or use it near water (in kitchens, next to swimming pools, etc.). If the monitor accidentally
gets wet, unplug it and contact an authorized dealer immediately. You can clean the monitor with a damp cloth when necessary,
being sure to unplug the monitor first.

Place the monitor on a solid surface and treat it carefully. The screen is made of glass and can be damaged if dropped or hit
sharply.

Locate your monitor near an easily accessible electric outlet.
If your monitor does not operate normally - in particular, if there are any unusual sounds or smells coming from it - unplug it

immediately and contact an authorized dealer or service center.

Do not attempt to remove the back cover, as you will be exposed to an electrical shock hazard. The back cover should only be

Sales 0-810-444-3355

removed by qualified service personnel.
High temperatures can cause problems. Don't use your monitor in direct sunlight, and keep it away from heaters, stoves,

fireplaces, and other sources of heat.
Unplug the monitor when it is going to be left unused for an extended period of time.
Unplug your monitor from the electric outlet before any service is performed.

LAMP(S) INSIDE THIS PRODUCT CONTAIN MERCURY AND MUST BE RECYCLED OR DISPOSED OF ACCORDING TO LOCAL,
STATE OR FEDERAL LAWS. FOR MORE INFORMATION, GO TO WWW.DELL.COM/HG OR CONTACT THE ELECTRONIC INDUSTRIES
ALLIANCE AT WWW.EIAE.ORG

.

FCC Identification Information

The following information is provided on the device or devices covered in this document in compliance with FCC regulations:

Product name: Flat Panel Monitor
Model number: 1707FPt
Company name: Dell Inc.

Dell Inc.
One Dell Way
Round Rock, Texas 78682 USA
512-338-4400

Contacting Dell

To contact Dell electronically, you can access the following websites:

www.dell.com
support.dell.com (support)

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE: Toll-free numbers are for use within the country for which they are listed.

NOTE: In certain countries, support specific to Dell XPS™ portable computers is available at a separate telephone
number listed for participating countries. If you do not see a telephone number listed that is specific for XPS portable
computers, you may contact Dell through the support number listed and your call will be routed appropriately.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need
assistance in determining which codes to use, contact a local or an international operator.

Country (City)
International Access
Code Country Code
City Code

Anguilla General Support toll-free: 800-335-0031
Antigua and Barbuda General Support 1-800-805-5924
Argentina (Buenos

Aires)

International Access Code:

00

Country Code: 54
City Code: 11

Website: www.dell.com.ar
E-mail: [e-mail]
E-mail for desktop and portable computers:

[e-mail]
E-mail for servers and EMC® storage products:

[e-mail]
Customer Care toll-free: 0-800-444-0730
Technical Support toll-free: 0-800-444-0733
Technical Support Services toll-free: 0-800-444-0724

Department Name or Service Area,

Website and E-Mail Address

Local Numbers, and

Area Codes,

Toll-Free Numbers

Aruba General Support toll-free: 800-1578
Australia (Sydney)

International Access Code:

0011

Website: support.ap.dell.com
E-mail: support.ap.dell.com.contactus
General Support

13Dell-133355

Country Code: 61
City Code: 2

Austria (Vienna)

International Access Code:

900

Country Code: 43
City Code: 1

Website: support.euro.dell.com
E-mail: [e-mail]
Home/Small Business Sales 0820 240 530 00
Home/Small Business Fax [phone]
Home/Small Business Customer Care 0820 240 530 14
Preferred Accounts/Corporate Customer Care 0820 240 530 16
Support for XPS portable computers only 0820 240 530 81
Home/Small Business Support for all other Dell computers 0820 240 530 14
Preferred Accounts/Corporate Technical Support 0660 8779
Switchboard 0820 240 530 00

Bahamas General Support toll-free: 1-866-278-6818
Barbados General Support 1-800-534-3066
Belgium (Brussels)

International Access Code:

00

Country Code: 32
City Code: 2

Website: support.euro.dell.com
E-mail for French-speaking Customers:

support.euro.dell.com/be/fr/emaildell/

Technical Support for XPS portable computers only 02 481 92 96
Technical Support for all other Dell computers 02 481 92 88
Technical Support Fax [phone]
Customer Care 02 713 15 .65
Corporate Sales 02 481 91 00
Fax [phone]
Switchboard 02 481 91 00

Bermuda General Support 1-800-342-0671
Bolivia General Support toll-free: 800-10-0238
Brazil

International Access Code:

00

Country Code: 55
City Code: 51

Website: www.dell.com/br
Customer Support, Technical Support 0800 90 3355
Technical Support Fax [phone]
Customer Care Fax [phone]
Sales 0800 90 3390

British Virgin Islands General Support toll-free: 1-866-278-6820
Brunei

Country Code: 673

Technical Support (Penang, Malaysia) 604 633 4966
Customer Care (Penang, Malaysia) 604 633 4888
Transaction Sales (Penang, Malaysia) 604 633 4955

Canada (North York,
Ontario)

International Access Code:

011

Online Order Status: www.dell.ca/ostatus
AutoTech (automated Hardware and Warranty Support) toll-free: 1-800-247-9362
Customer Service (Home Sales/Small Business) toll-free: 1-800-847-4096
Customer Service (med./large business, government) toll-free: 1-800-326-9463
Customer Service (printers, projectors, televisions, handhelds,

toll-free: 1-800-847-4096

digital jukebox, and wireless)
Hardware Warranty Support (Home Sales/Small Business) toll-free: 1-800-906-3355
Hardware Warranty Support (med./large bus., government) toll-free: 1-800-387-5757
Hardware Warranty Support (printers, projectors, televisions,

1-877-335-5767

handhelds, digital jukebox, and wireless)

Sales (Home Sales/Small Business) toll-free: 1-800-387-5752

Sales (med./large bus., government) toll-free: 1-800-387-5755
Spare Parts Sales & Extended Service Sales 1 866 440 3355

Cayman Islands General Support 1-800-805-7541
Chile (Santiago)

Sales and Customer Support toll-free: 1230-020-4823
Country Code: 56
City Code: 2

China (Xiamen)

Country Code: 86
City Code: 592

Technical Support website: support.dell.com.cn

Technical Support E-mail: [e-mail]

Customer Care E-mail: [e-mail]

Technical Support Fax [phone]

Technical Support (Dell™ Dimension™ and Inspiron) toll-free: 800 858 2969

Technical Support (OptiPlex™, Latitude™, and Dell Precision™) toll-free: 800 858 0950

Technical Support (servers and storage) toll-free: 800 858 0960

Technical Support (projectors, PDAs, switches, routers, and so

toll-free: 800 858 2920

on)

Technical Support (printers) toll-free: 800 858 2311

Customer Care toll-free: 800 858 2060

Customer Care Fax [phone]

Home and Small Business toll-free: 800 858 2222

Preferred Accounts Division toll-free: 800 858 2557

Large Corporate Accounts GCP toll-free: 800 858 2055

Large Corporate Accounts Key Accounts toll-free: 800 858 2628

Large Corporate Accounts North toll-free: 800 858 2999

Large Corporate Accounts North Government and Education toll-free: 800 858 2955

Large Corporate Accounts East toll-free: 800 858 2020

Large Corporate Accounts East Government and Education toll-free: 800 858 2669

Large Corporate Accounts Queue Team toll-free: 800 858 2572

Large Corporate Accounts South toll-free: 800 858 2355

Large Corporate Accounts West toll-free: 800 858 2811

Large Corporate Accounts Spare Parts toll-free: 800 858 2621

Colombia General Support 980-9-15-3978
Costa Rica General Support 0800-012-0435
Czech Republic (Prague)

International Access Code:

00

Country Code: 420

Website: support.euro.dell.com

E-mail: [e-mail]

Technical Support 22537 2727

Customer Care 22537 2707

Fax [phone]

Techical Fax [phone]

Switchboard 22537 2711

Denmark (Copenhagen)

International Access Code:

00

Country Code: 45

Website: support.euro.dell.com

E-mail: support.euro.dell.com/dk/da/emaildell/

Technical Support for XPS portable computers only 7010 0074

Technical Support for all other Dell computers 7023 0182

Customer Care (Relational) 7023 0184

Home/Small Business Customer Care 3287 5505

Switchboard (Relational) 3287 1200

Switchboard Fax (Relational) 3287 1201

Switchboard (Home/Small Business) 3287 5000

Switchboard Fax (Home/Small Business) 3287 5001

Dominica General Support toll-free: 1-866-278-6821
Dominican Republic General Support 1-800-148-0530
Ecuador General Support toll-free: 999-119
El Salvador General Support 01-899-753-0777
Finland (Helsinki)

International Access Code:

990

Country Code: 358
City Code: 9

Website: support.euro.dell.com

E-mail: support.euro.dell.com/fi/fi/emaildell/

Technical Support 09 253 313 60

Customer Care 09 253 313 38

Fax [phone]

Switchboard 09 253 313 00

France (Paris)
(Montpellier)

International Access Code:

00

Country Code: 33
City Codes: (1) (4)

Website: support.euro.dell.com

Home and Small Business

Technical Support for XPS portable computers only 0825 387 129

Technical Support for all other Dell computers 0825 387 270

Customer Care 0825 823 833

Switchboard 0825 004 700

Switchboard (calls from outside of France) 04 99 75 40 00

Sales 0825 004 700

Fax [phone]

Fax (calls from outside of France) 04 99 75 40 01

Corporate

Technical Support 0825 004 719

Customer Care 0825 338 339

Switchboard 01 55 94 71 00

Sales 01 55 94 71 00

Fax [phone]

Germany (Langen)

International Access Code:

00

Country Code: 49
City Code: 6103

Website: support.euro.dell.com

E-mail: [e-mail]

Technical Support for Inspiron XPS computers only 06103 766-7222

Technical Support for all other Dell computers 06103 766-7200

Home/Small Business Customer Care 0180-5-224400

Global Segment Customer Care 06103 766-9570

Preferred Accounts Customer Care 06103 766-9420

Large Accounts Customer Care 06103 766-9560

Public Accounts Customer Care 06103 766-9555

Switchboard 06103 766-7000

Greece

International Access Code:
00

Country Code: 30

Website: support.euro.dell.com

E-mail: support.euro.dell.com/gr/en/emaildell/

Technical Support 00800-44 14 95 18

Gold Service Technical Support 00800-44 14 00 83

Switchboard 2108129810

Gold Service Switchboard 2108129811

Sales 2108129800

Fax [phone]

Grenada General Support toll-free: 1-866-540-3355
Guatemala General Support 1-800-999-0136

Guyana General Support toll-free: 1-877-270-4609

Hong Kong

International Access Code:

001

Country Code: 852

Website: support.ap.dell.com

Technical Support E-mail: [e-mail]

Technical Support (Dimension and Inspiron) 2969 3188

Technical Support (OptiPlex, Latitude, and Dell Precision) 2969 3191

Technical Support (PowerApp™, PowerEdge™, PowerConnect™,

2969 3196

and PowerVault™)

Customer Care 3416 0910

Large Corporate Accounts 3416 0907

Global Customer Programs 3416 0908

Medium Business Division 3416 0912

Home and Small Business Division 2969 3105
India E-mail: [e-mail]

[e-mail]

[e-mail]

Technical Support 1600 33 8045

and 1600 33 8046
Sales (Large Corporate Accounts ) 1600 33 8044
Sales (Home and Small Business ) 1600 33 8046

Ireland (Cherrywood)

International Access Code:

00

Country Code: 353
City Code: 1

Website: support.euro.dell.com
E-mail: [e-mail]
Technical Support for Inspiron XPS computers only 1850 200 722
Technical Support for all other Dell computers 1850 543 543
U.K. Technical Support (dial within U.K. only) 0870 908 0800
Home User Customer Care 01 204 4014
Small Business Customer Care 01 204 4014
U.K. Customer Care (dial within U.K. only) 0870 906 0010
Corporate Customer Care 1850 200 982
Corporate Customer Care (dial within U.K. only) 0870 907 4499
Ireland Sales 01 204 4444
U.K. Sales (dial within U.K. only) 0870 907 4000
Fax/Sales Fax [phone]
Switchboard 01 204 4444

Italy (Milan)

International Access Code:

00

Country Code: 39
City Code: 02

Website: support.euro.dell.com
E-mail: support.euro.dell.com/it/it/emaildell/
Home and Small Business
Technical Support 02 577 826 90
Customer Care 02 696 821 14
Fax [phone]
Switchboard 02 696 821 12
Corporate
Technical Support 02 577 826 90
Customer Care 02 577 825 55
Fax [phone]
Switchboard 02 577 821

Jamaica General Support (dial from within Jamaica only) 1-800-682-3639
Japan (Kawasaki)

International Access Code:

Website: support.jp.dell.com
Technical Support (servers) toll-free: 0120-198-498

001

Country Code: 81

Technical Support outside of Japan (servers) 81-44-556-4162

City Code: 44

Korea (Seoul)

International Access Code:

001

Technical Support (Dimension and Inspiron) toll-free: 0120-198-226
Technical Support outside of Japan (Dimension and Inspiron) 81-44-520-1435
Technical Support (Dell Precision, OptiPlex, and Latitude) toll-free:0120-198-433
Technical Support outside of Japan (Dell Precision, OptiPlex, and

81-44-556-3894

Latitude)
Technical Support (PDAs, projectors, printers, routers) toll-free: 0120-981-690
Technical Support outside of Japan (PDAs, projectors, printers,

81-44-556-3468

routers)
Faxbox Service 044-556-3490
24-Hour Automated Order Service 044-556-3801
Customer Care 044-556-4240
Business Sales Division (up to 400 employees) 044-556-1465
Preferred Accounts Division Sales (over 400 employees) 044-556-3433
Large Corporate Accounts Sales (over 3500 employees) 044-556-3430
Public Sales (government agencies, educational institutions, and

044-556-1469

medical institutions)
Global Segment Japan 044-556-3469
Individual User 044-556-1760
Switchboard 044-556-4300
E-mail: [e-mail]
Support toll-free: 080-200-3800

Country Code: 82
City Code: 2

Support (Dimension, PDA, Electronics and Accessories) toll-free: 080-200-3801
Sales toll-free: 080-200-3600
Fax [phone]
Switchboard 2194-6000
Technical Support (Electronics and Accessories) toll-free: 080-200-3801

Latin America Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093

Customer Service (Austin, Texas, U.S.A.) 512 728-3619
Fax (Technical Support and Customer Service) (Austin, Texas,

512 728-3883

U.S.A.)
Sales (Austin, Texas, U.S.A.) 512 728-4397
SalesFax (Austin, Texas, U.S.A.) 512 728-4600

or 512 728-3772

Luxembourg

International Access Code:

00

Country Code: 352

Website: support.euro.dell.com
Support 342 08 08 075
Home/Small Business Sales toll-free: 080016884
Corporate Sales 02 481 91 00
Customer Care 02 481 91 19
Fax [phone]
Switchboard 02 481 91 00

Macao

Country Code: 853

Technical Support toll-free: 0800 105
Customer Service (Xiamen, China) 34 160 910
Transaction Sales (Xiamen, China) 29 693 115

Malaysia (Penang)

International Access Code:

00

Country Code: 60
City Code: 4

Website: support.ap.dell.com
Technical Support (Dell Precision, OptiPlex, and Latitude) toll-free: 1 800 88 0193
Technical Support (Dimension, Inspiron, and Electronics and

toll-free: 1 800 88 1306

Accessories)
Technical Support (PowerApp, PowerEdge, PowerConnect, and

toll-free: 1800 88 1386

PowerVault)

Customer Care toll-free: 1800 88 1386(option6)

Transaction Sales toll-free: 1 800 888 202
Corporate Sales toll-free: 1 800 888 213

Mexico

Customer Technical Support 001-877-384-8979

or 001-877-269-3383

International Access Code:

00

Sales 50-81-8800

or 01-800-888-3355

Country Code: 52

Customer Service 001-877-384-8979

or 001-877-269-3383

Main 50-81-8800

or 01-800-888-3355

Montserrat General Support toll-free: 1-866-278-6822
Netherlands Antilles General Support 001-800-882-1519
Netherlands

(Amsterdam)

International Access Code:

00

Country Code: 31
City Code: 20

Website: support.euro.dell.com
Technical Support for Inspiron XPS computers only 020 674 45 94
Technical Support for all other Dell computers 020 674 45 00
Technical Support Fax [phone]
Home/Small Business Customer Care 020 674 42 00
Relational Customer Care 020 674 4325
Home/Small Business Sales 020 674 55 00
Relational Sales 020 674 50 00
Home/Small Business Sales Fax [phone]
Relational Sales Fax [phone]
Switchboard 020 674 50 00
Switchboard Fax [phone]

New Zealand

International Access Code:

00

Website: support.ap.dell.com
E-mail: support.ap.dell.com/contactus
General Support 0800 441 567

Country Code: 64

Nicaragua General Support 001-800-220-1006
Norway (Lysaker)

International Access Code:

00

Country Code: 47

Website: support.euro.dell.com
Technical Support for XPS portable computers only 815 35 043
Technical Support for all other Dell products 671 16882
Relational Customer Care 671 17575
Home/Small Business Customer Care 23162298
Switchboard 671 16800
Fax Switchboard 671 16865

Panama General Support 001-800-507-0962
Peru General Support 0800-50-669
Poland (Warsaw)

International Access Code:

011

Country Code: 48
City Code: 22

Website: support.euro.dell.com
E-mail: [e-mail]
Customer Service Phone [phone]
Customer Care 57 95 999
Sales 57 95 999
Customer Service Fax [phone]
Reception Desk Fax [phone]
Switchboard 57 95 999

Portugal

International Access Code:

00

Website: support.euro.dell.com
E-mail: support.euro.dell.com/pt/en/emaildell/
Technical Support 707200149

Country Code: 351

Customer Care 800 300 413
Sales 800 300 410 or 800 300 411 or

800 300 412 or 21 422 07 10

Fax [phone]

Puerto Rico General Support 1-800-805-7545
St. Kitts and Nevis General Support toll-free: 1-877-441-4731
St. Lucia General Support 1-800-882-1521
St. Vincent and the

General Support toll-free: 1-877-270-4609

Grenadines
Singapore (Singapore)

International Access Code:

005

Country Code: 65

Website: support.ap.dell.com
Technical Support (Dimension, Inspiron, and Electronics and

toll-free: 1800 394 7430

Accessories)
Technical Support (OptiPlex, Latitude, and Dell Precision) toll-free: 1800 394 7488
Technical Support (PowerApp, PowerEdge, PowerConnect, and

toll-free: 1800 394 7478

PowerVault)
Customer Care toll-free: 1800 394 7478(option6)
Transaction Sales toll-free: 1 800 394 7412
Corporate Sales toll-free: 1 800 394 7419

Slovakia (Prague)

International Access Code:

00

Country Code: 421

Website: support.euro.dell.com
E-mail: [e-mail]
Technical Support 02 5441 5727
Customer Care 420 22537 2707
Fax [phone]
Tech Fax [phone]
Switchboard (Sales) 02 5441 7585

South Africa
(Johannesburg)

International Access Code:

09/091

Country Code: 27
City Code: 11

Website: support.euro.dell.com
E-mail: [e-mail]
Gold Queue 011 709 7713
Technical Support 011 709 7710
Customer Care 011 709 7707
Sales 011 709 7700
Fax [phone]
Switchboard 011 709 7700

Southeast Asian and
Pacific Countries

Spain (Madrid)

International Access Code:

00

Country Code: 34
City Code: 91

Customer Technical Support, Customer Service, and Sales

604 633 4810

(Penang, Malaysia)
Website: support.euro.dell.com
E-mail: support.euro.dell.com/es/es/emaildell/
Home and Small Business
Technical Support 902 100 130
Customer Care 902 118 540
Sales 902 118 541
Switchboard 902 118 541
Fax [phone]
Corporate
Technical Support 902 100 130
Customer Care 902 115 236
Switchboard 91 722 92 00
Fax [phone]

Sweden (Upplands
Vasby)

Website: support.euro.dell.com
Technical Support for XPS portable computers only 0771 340 340

International Access Code:

00

Country Code: 46
City Code: 8

Technical Support for all other Dell products 0859005199
Relational Customer Care 08 590 05 642
Home/Small Business Customer Care 08 587 70 527
Employee Purchase Program (EPP) Support 20 140 14 44
Technical Support Fax [phone]
Sales 08 590 05 185

Switzerland (Geneva)

International Access Code:

00

Country Code: 41
City Code: 22

Website: support.euro.dell.com
E-mail: [e-mail]
Technical Support for XPS portable computers only 0848 33 88 57
Technical Support (Home and Small Business) for all other Dell

0844 811 411

products
Technical Support (Corporate) 0844 822 844
Customer Care (Home and Small Business) 0848 802 202
Customer Care (Corporate) 0848 821 721
Fax [phone]
Switchboard 022 799 01 01

Taiwan

International Access Code:

002

Country Code: 886

Website: support.ap.dell.com
E-mail: [e-mail]
Technical Support (OptiPlex, Latitude, Inspiron, Dimension, and

toll-free: 00801 86 1011

Electronics and Accessories)
Technical Support (PowerApp, PowerEdge, PowerConnect, and

toll-free: 00801 60 1256

PowerVault)
Transaction Care toll-free:00801601250(option5)
Corporate Sales toll-free: 00801 651 227

Thailand

International Access Code:

001

Country Code: 66

Website: support.ap.dell.com
Technical Support (OptiPlex, Latitude, and Dell Precision) toll-free: 1800 0060 07
Technical Support (PowerApp, PowerEdge, PowerConnect, and

toll-free: 1800 0600 09

PowerVault)
Customer Service (Penang, Malaysia) 604 633 4949
Corporate Sales toll-free: 1800 006 009
Transaction Sales toll-free: 1800 006 006

Trinidad/Tobago General Support 1-800-805-8035
Turks and Caicos Islands General Support toll-free: 1-866-540-3355
U.K. (Bracknell)

International Access Code:

00

Country Code: 44
City Code: 1344

Website: support.euro.dell.com
Customer Care website:

support.euro.dell.com/uk/en/ECare/Form/Home.asp

E-mail: [e-mail]
Technical Support (Corporate/Preferred Accounts/PAD [1000+

0870 908 0500

employees])
Technical Support for XPS portable computers only 0870 366 4180
Technical Support (direct and general) for all other products 0870 908 0800
Global Accounts Customer Care 01344 373 186
Home and Small Business Customer Care 0870 906 0010
Corporate Customer Care 01344 373 185
Preferred Accounts (500–5000 employees) Customer Care 0870 906 0010
Central Government Customer Care 01344 373 193
Local Government & Education Customer Care 01344 373 199
Health Customer Care 01344 373 194
Home and Small Business Sales 0870 907 4000
Corporate/Public Sector Sales 01344 860 456

Home and Small Business Fax [phone]

Uruguay General Support toll-free: 000-413-598-2521
U.S.A. (Austin, Texas)

International Access Code:

011
Country Code: 1

U.S. Virgin Islands General Support 1-877-673-3355
Venezuela General Support 8001-3605

Automated Order-Status Service toll-free: 1-800-433-9014
AutoTech (portable and desktop computers) 1-800-247-9362

Hardware and Warranty Support (Dell TV, Printers, and
Projectors) for Relationship customers

Consumer (Home and Home Office) Support for all other Dell
products

Customer Service toll-free: 1-800-624-9897
DellNet™ Service and Support toll-free: 1-877-Dellnet

Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133
Financial Services website: www.dellfinancialservices.com
Financial Services (lease/loans) toll-free: 1-877-577-3355
Financial Services (Dell Preferred Accounts [DPA]) toll-free: 1-800-283-2210
Business
Customer Service and Support toll-free:1-800-456-3355
Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133
Printers and Projectors Support toll-free: 1-877-459-7298
Public (government, education, and healthcare)
Customer Service and Technical Support toll-free: 1-800-456-3355
Employee Purchase Program (EPP) Customers toll-free: 1-800-234-1490
Dell Sales toll-free: 1-800-289-3355

Dell Outlet Store (Dell refurbished computers) toll-free: 1-888-798-7561
Software and Peripherals Sales toll-free: 1-800-671-3355
Spare Parts Sales toll-free: 1-800-357-3355
Extended Service and Warranty Sales toll-free: 1-800-247-4618
Fax toll-free: 1-800-727-8320
Dell Services for the Deaf, Hard-of-Hearing, or Speech-

Impaired

toll-free1-877-459-7298

toll-free: 1-800-624-9896

(1-877-335-5638)

or toll-free: 1-800-879-3355

toll-free: 1-877-DELLTTY

(1-877-335-5889)

Your Monitor Setup Guide

To view PDF files (files with an extension of .pdf), click the document title. To save PDF files (files with an extension of .pdf) to your
hard drive, right-click the document title, click Save Target As in Microsoft® Internet Explorer or Save Link As in Netscape
Navigator, and then specify a location on your hard drive to which you want to save the files.

Setup Guide

Back to Contents Page

(.pdf) (approximate 27 MB)

NOTE: PDF files require Adobe® Acrobat® Reader®, which can be downloaded from the Adobe website at www.adobe.com.

To view a PDF file, launch Acrobat Reader. Then click File®Open and select the PDF file.