How it Works
Datamax
Loading...
h-class h-8308p
Operator's Manual
110 pgs2.73 Mb0

Datamax h-class h-8308p Operator's Manual

H-8308p
Operator’s Manual
Copyright Information
or registered service marks of their respective companies.
Limitation of Liability
In no event shall Datamax-O’Neil be liable to the purchaser for any indirect, special or consequential damages or lost profits arising out of or relating to Datamax-O’Neil’s products, or the performance or a breach thereof, even if Datamax-O’Neil has been advised of the possibility thereof. Datamax-O’Neil’s liability, if any, to the purchaser or to the customer of the purchaser hereunder shall in no event exceed the total amounts paid to Datamax-O’Neil hereunder by the purchaser for a defective product.
In no event shall Datamax-O’Neil be liable to the purcha ser for any damages resulting from or related to any failure or delay of Datamax-O’Neil in the delivery or installation of the computer hardware, supplies or software or in the performance of any services.
Some states do not permit the exclusion of incidental or consequential damages, and in those states the foregoing limitations may not apply. The warranties here give you specific legal rights, and you may have other legal rights which vary from state to state.
Firmware (Software) Agreement
The enclosed Firmware (Software) resident in the Printer is owned by Licensor or its suppliers and is licensed for used only on a single printer in the user’s Trade or Business.
The User agrees not to, and not to authorize or permit any other person or party to duplicate, or copy the Firmware or the information contained in the non-volatile or programmable memory. The firmware (Software) is protected by applicable copyright
laws and Licensor retains all rights not expressly granted. In no event will Licensor or its suppliers be liable for any damages or loss, including direct, incidental, economic, special, or consequential damages arising out of the use or inability to use the Firmware (Software).
Information in this document is subject to change without notice and does not represent a commitment on the part of Datamax-O’Neil Corporation. No part of this manual may be reproduced or transmitted in any form or by any means, for any purpose other than the purchaser’s personal use, without the expressed written permission of Datamax-O’Neil Corporation.
All rights reserved
Copyright © 2014, Datamax-O’Neil
Part Number 88-2368-01, Revision A
Agency Compliance and Approvals
C US Listed
FCC: This device complies with FCC CFR 47 Part 15 Class A.
Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions in this manual, it may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their own expense.
UL60950-1: 2007 2nd Edition Information Technology Equipment CSA C22.2 No. 60950-1-07 2nd Edition
The manufacturer declares under sole responsibility that this product conforms to the following standards or other normative documents:
EMC: 2004/108/EC EN 55022 (2006, A1 :2007) Class A EN 50024 (1998, A1:2001, A2:2003)
Safety: This product complies with IEC 60950-1, 2nd Edition, 2007-03-27 ROHS: 2002/95/EC LVD: 2006/95/EC
Important Safety Instructions
The exclamation point within an equilateral tr iangle is intended to alert you to the presence of important operating and maintenance instructions.
This unit has been carefully designed to provide years of safe, reliable performance. As with all electrical equipment, however, there are some basic precautions that you should follow to avoid personal injury or printer damage:
Before using the printer, carefully read all the installation and operating instructions. Observe all warning instruction labels on the printer. Install the printer on a flat, firm surface. Do not place the printer upon or near a heat source. Never insert anything into the ventilation slots and openings of the printer. Do not use the printer near water or spill liquid into it. Ensure that the AC power source matches the ratings listed for the printer. (If
unsure, check with your dealer or local utility provider.)
Do not step on the AC power cord. If the AC power cord becomes damaged or
frayed, replace it immediately.
If the printer needs repair, consult only qualified, trained service personnel. No user-
serviceable parts are inside; do not remove the cover.
Special Instructions
The green check box is intended to alert you to notable details regarding
printer operation or to conventions used within this manual.
Contents
1 Overview ....................................................................................... 1
1.1 About the Printer ............................................................................... 1
1.1.1 Standard Features .................................................................... 1
1.1.2 Optional Features ..................................................................... 3
2 Getting Started .............................................................................. 5
2.1 Unpacking ........................................................................................ 5
2.1.1 Additional Requirements ........................................................... 6
2.2 Installation ....................................................................................... 6
2.2.1 Connecting the Power Cord ....................................................... 6
2.2.2 Connecting an Interface Cable .................................................... 7
3 Setting up the Printer .................................................................... 9
3.1 Media Loading .................................................................................... 9
3.1.1 Internal Media Sources ........................................................... 11
3.1.2 External Media Sources .......................................................... 13
3.2 Media Sensor Adjustment ................................................................. 15
3.3 Ribbon Loading ............................................................................... 16
3.4 Configuring Media and Ribbon Settings ............................................... 19
3.4.1 Using Media and Ribbon IDs ..................................................... 19
3.4.2 Selecting Media and Ribbon Typ es ............................................. 19
3.4.3 Setting the Media and Ribbon Parameters Manually (Advanced) ..... 21
3.4.4 Load a Saved Media File .......................................................... 21
3.5 Print Driver Installation .................................................................... 22
i
4 Using the Control Panel ............................................................... 25
4.1 Menu Overview ............................................................................... 25
4.2 Layout of the Display ........................................................................ 25
4.2.1 Three Button Panel ................................................................. 26
4.2.2 Home Screen ......................................................................... 26
4.3 Menu Functions ............................................................................... 28
4.3.1 System Information .............................................................. 28
4.3.2 Settings Report ...................................................................... 28
4.3.3 Network Report ...................................................................... 31
4.3.4 Extended Status ..................................................................... 31
4.3.5 Serial Report .......................................................................... 31
4.3.6 GPIO Report .......................................................................... 32
4.3.7 Fonts Report .......................................................................... 32
4.3.8 Feed Button ........................................................................... 32
4.3.9 Menu Button .......................................................................... 33
4.3.10 Basic Settings ...................................................................... 33
4.3.11 User Labels ......................................................................... 37
4.3.12 Advanced Settings ................................................................ 38
4.3.13 Media Settings ..................................................................... 46
4.3.14 Communications ................................................................... 47
4.3.15 Too ls .................................................................................. 51
4.3.16 Language ............................................................................ 64
4.3.17 Test .................................................................................... 65
ii
5 Operating, Adjusting and Maintaining the Printer ....................... 71
5.1 Printhead Assembly Adjustments ....................................................... 71
5.1.1 Leveling Cam Adjustment ........................................................ 71
5.1.2 Printhead Pressure Adjustment ................................................. 73
5.2 Maintenance ................................................................................... 74
5.2.1 Cleaning the Printhead ............................................................ 75
5.2.2 Cleaning the Fan Filter ............................................................ 77
5.2.3 Cleaning the Interior Compartment ........................................... 77
5.2.4 Cleaning the Media Sensing Components ................................... 78
5.2.5 Cleaning the Platen and Assist Rollers........................................ 78
5.2.6 Cleaning the Ribbon Path Components ....................................... 79
5.2.7 Cleaning the Exterior Surfaces .................................................. 81
5.3 Replacing the Printhead .................................................................... 82
6 Troubleshooting .......................................................................... 85
6.1 Problem Resolution .......................................................................... 85
6.2 Tr o u b l e s h o o t i n g Pr i n t Q u a l i t y ............................................................... 87
6.3. Error a n d W a rnin g M e s s ages ................................................................ 88
7 Specifications .............................................................................. 91
7.1 General .......................................................................................... 91
7.2 Specifications .................................................................................. 92
7.3 Approved Media and Ribbon .............................................................. 94
Appendix A ...................................................................................... 97
iii
iv
Overview
1
1.1 About the Printer
Congratulations on your purchase of the H-Class H-8308p printer (hereafter referred to as “the printer”). This manual provides information regarding printer setup, operation, and care.
To print label formats, refer to the instructions provided with you r labeling software; or, if you wish to write custom programs, a copy of the pw Series Programmer’s Manual can be found on the Accessories CD-ROM and at our web site at http://www.datamax-oneil.com
As detailed below, available standard and optional features can meet all of your labeling requirements.
1.1.1 Standard Features
Depending upon the model and type, the printer offers the following standard features:
Feature Control Panel Security X Default Configuration Restorable X Diagnostic Display and Modes X Die Cast Media Hub X
1
Feature (continued) Direct Thermal Printing X Downloadable Firmware Upgrades X DRAM Memory (MB) 64 Multi-Language Support X Ethernet LAN X Fault Handling with Reprint X Flash Memory (MB) 64 Touchscreen Graphics Display X Host-Accessible Memory X IntelliSEAQ Printhead X Internal Test & Configuration Labels X Label Retract Control after Print X Media Counters X Media Tear Bar X Option Hardware Auto-Detection X On-Demand and Batch Printing X Power-up Diagnostics X Resident Multiple Setup and Restore X Resident Option Hardware Diagnostics X Scalable Font Engine X Serial RS-232 Interface X Text, Bar Code, Graphics, and Image Printing X Time and Date Battery Backup X Time Stamping X USB (device) Interface, Version 2.0 X
2
1.1.2 Optional Features
The following optional features are offered for the printer:
Wireless Ethernet
A WiFi Ethernet card with many features, including:
802.11b WiFi LAN standards-based technology Integrated module with radio, baseband, MAC, and application processors Built-in TCP/IP and UDP for flexible LAN connectivity options Built-in Web server for drop-in LAN and internet con nectivity Built in WEP security protocol Integrated command interface that eliminates complicated softw a re drivers
External Media Rewinders
Precision-crafted, bi-directional rewinding mechanisms with device-dependant features:
DMXREW1 - accepts 1 to 4 inch (25 to 101 mm) diameter core that is up to 4.5
inches wide (114 mm), and rewinds to an 8-inch (203 mm) maximum outer diameter at 10 inches per second.
DMXREW2 – accepts a 3-inch (76 mm) diameter core that is up to 9.5 inches wide
(241 mm), and rewinds to a 12-inch (304 mm) maximum outer diameter at 30 inches per second.
Internal Rewinder, Powered "Full Roll"
A motorized internal mechanism to wind printed labels, or pull the backing mat erial when using a Peel and Present option, into to a maximum outer diameter roll of eight inches (203 mm).
3
Media Cutter
A rotary-type device that cuts material with a maximum thickness of .01 inch (.254 mm) into lengths as small as 1.25 inches (31.8 mm).
Peel and Present Mechanism, Standard (Internal Rewind required)
A device that peels labels from the backing material for immediate application, regulated by previous label removal (Minimum label length is 1.5 inches [38 mm]).
Present Sensor
An output regulator that inhibits printing when a label is presented.
USB Host Ports Interface ports that allow the printer to accept external USB memory devices for storing
graphics, label formats, fonts, and firmware; and that allow USB keyboard connections for direct data input applications.
Thermal Transfer
A hub assembly that allows printing with ribbon for exceptional image clarity and durability, as compared to most direct thermal media types.
Option Installation
The table below lists the experience needed to install the options described above. For more information, contact your dealer or Datamax-O’Neil.
Option Installation
Option Recommended Installer
External Media Rewinder Operator
Internal Rewinder Operator
Media Cutter Operator
Peel and Present Mechanism Operator
Present Sensor Operator USB Host Ports DMX Certified Technician
Thermal Transfer Operator
4
Getting Started
2
2.1 Unpacking
The printer has been carefully packaged to prevent transit damage. (Inspect the container for damage and, if evident, notify the shipping company before acceptance.)
After removing the packaging, check the contents of the shipment.
The following items are included:
Printer Power Cord Quick Start Guide Accessories CD-ROM Warranty Card Any special or additionally purchased items
Save the carton and packing material for future use.
5
2.1.1 Additional Requirements
Other items can also be needed for operation:
An interface cable (see Section 2.2.2); Applicable media (see Section 7.3); and, Applicable software (consult the Accessories CD-ROM, your dealer, or Datamax-O’Neil).
2.2 Installation
The printer features an auto-ranging power supply and several different interface types for easy installation.
Ensure that the Power Switch is OFF when making printer connections.
2.2.1 Connecting the Power Cord
With printer placed upon a firm and level surface, connect the Power Cord as follows:
A. Ensure that the Power Switch is turned OFF. B. Connect the Power Cord to the AC receptacle on the printer, and then to a properly
rated and grounded AC outlet.
6
2.2.2 Connecting an Interface Cable
The printer can be interfaced to a host device via the Ethernet, USB or optional serial port. Following power-up (or after inactivity), interface port select ion occurs automatically upon detection of valid data.
To change an active port immediately, cycle the power OFF and ON.
•
Ethernet Connection
The Ethernet interface supports several menu-selectable modes. D epending on the length, the cable should be Category / Type 3 or better.
USB Connection
The USB interface connection may differ slightly depending upon the operating system and hardware configuration of the host computer.
Optional Serial Connection
The serial interface supports RS-232C communications RS-232C cabling configurations via standard a null modem cable.
7
8
Setting up the Printer
3
3.1 Media Loading
Load media according to its type and source, after performing these prerequisites:
A. Raise the cover. B. Rotate the Printhead Latch counterclockwise then raise the Printhead Assembly.
9
C. Slide the Media Guide ou tw ard.
D. Rotate the Media Guide upward.
E. Proceed according to the source of the media being installed:
• If using internally supplied (roll media) sources, see Section 3.1.1; or,
• If using externally supplied sources (e.g., boxed fanfold stock), see Section 3.1.2.
10
3.1.1 Internal Media Sources
A. Slide Roll Media completely onto the Media Hub.
B. Route the media under the Media Guide Extrusion then out the front of the printer, as
shown.
C. Rotate the Media Guide into the DOWN position and then slide the guide inward until it
rests lightly against the edge of the media.
11
D. If loading media for the first time, or if switching media types, widths, or configurations,
position the Media Sensor as detailed in Section 3.2; otherwise, go to Step E.
If loading thermal transfer media, also load ribbon; see Section 3.3.
E. Lower the Printhead Assembly then rotate the Printhead Latch completely clockwise.
F. Close the cover. With READY displayed, press the FEED Key until at least one gap (or
mark) advances.
If your media is less than the width of the printhead, adjust the Leveling
Cam; see Section 5.4.1.
12
3.1.2 External Media Sources
A. Place the media supply (box or roll) parallel to and in-line with the Rear Media Loading
Slot or Bottom Media Loading Slot, in a position that will not cause the media to twist or turn as it feeds from the source.
If loading reflective media, be sure that the material enters the printer with
the black marks facing down.
B. Route the media into the printer through the Rear Media Loading Slot or Bottom Media
Loading Slot, and if equipped over the Rewind Hub.
C. Route the media under the Media Guide Extrusion then out of the printer, as shown in
the previous section.
D. Rotate the Media Guide into the DOWN position and then slide the guide inward until it
rests lightly against the edge of the media, as shown in the previous section.
13
E. If loading media for the first time, or when switching media types, widths, or
configurations, position the Media Sensor as detailed in Section 3.2; otherwise, go to Step F.
If loading thermal transfer media, also load ribbon; see Section 3.3.
F. Lower the Printhead Assembly then rotate the Printhead Latch completely clockwise.
G. Close the cover. With READY displayed, press the FEED Key until at least one gap (or
mark) advances.
If your media is less than the width of the printhead, adjust the Leveling Cam; see
Section 5.1.1.
14
3.2 Media Sensor Adjustment
Position the Media Sensor for proper label detection:
A. Raise the Printhead Assembly. Note the Red Dot (see illustration below) th at identifies
the location of the Media Sensor.
B. Grasp the Slide Tab to position the Red Dot according to the Media Type, as detailed
below.
Media Sensor Adjustment
Media Type Red Dot Position
Die-cut Centered over a label
Notched Centered over a notch
Reflective Centered over a black mark
Continuous Centered over the material
C. Lower the Printhead Assembly then rotate the Printhead Latch completely clockwise. D. If necessary, return to Media Loading to complete the setup process; otherwise, close
the cover. With READY displayed, press and hold the FEED Key until at least one gap (or mark) advances; see Section 3.4.
If using REFLECTIVE or CONTINUOUS media, select the appropriate SENSOR TYPE;
see Section 3.4 Configuring Media and Ribbon Settings.
15
3.3 Ribbon Loading
Ribbon, required when printing on thermal transfer media, should be loaded as follows:
The use of ribbon slightly wider than the media (and liner, if any) is recommended
to help protect against abrasive wear.
A. Rotate the Printhead Latch counterclockwise then raise the Printhead Assembly.
16
B. In the direction appropriate for the ribbon type being installed (Coated Side In or
Coated Side Out), slide a Ribbon Roll completely onto the Ribbon Supply Hub, as shown below.
The coated (inked) side of the ribbon must face the media.
Coated Side In (CSI) Ribbon Coated Side Out (CSO) Ribbon
C. Route the ribbon under the Ribbon Idler then out the front of the printer.
17
D. Route the ribbon up and around the Ribbon Take-Up Hub. Wrap the ribbon several
times clockwise (as indicated by the directional arrows) around the hub to secure it.
E. Lower the Printhead Assembly then rotate the Printhead Latch completely clockwise.
F. Close the cover. With READY displayed, press the FEED Key until at least one gap (or
mark) advances.
Remove used ribbon when the Ribbon Roll is depleted: Pull the empty core from the
Ribbon Supply Hub. Grasp the used roll on Ribbon Take-Up Hub then pull and squeeze to remove the spent ribbon. (To remove partially depleted rolls, cut the ribbon then remove the roll as described above and discard any used ribbon.)
18
3.4 Configuring Media and Ribbon Settings
Once the media and ribbon have been loaded, the print parameters should be set to match the type of media and ribbon being used. This will ensure optimal print quality. the parameters will not need to be set again unless the media or ribbon types are changed.
3.4.1 Using Media and Ribbon IDs
Media and ribbons supplied by Datamax-O’Neil and other vendors may have up to an eight (8) digit media ID and ribbon ID assigned. These codes may be created in the Utility menu and then selected from Media menu via the printer’s front panel. All relevant print parameters will be automatically configured.
1. Select Menu > Basic > Media > Media ID .
2. Using the up and down arrows, select the appropriate Paper ID. Note: No Media IDs are provided by the factory.
3. T o select the Ribbon ID, navigate to tab 2 and use the scroll arrows to highlight and select the appropriate Ribbon ID.
Once set,
4. Select the Home button.
5. After selecting the Home button, select the green Accept button to again confirm your selection or the red Reject button to cancel the changes.
Note: Although using media and ribbon IDs usually produce very good results, minor
adjustments may be required. Refer to the section ti tled Adjusting Media and Ri bbon Settings.
3.4.2 Selecting Media and Ribbon Types
If media and ribbon IDs are not known, the media and ribbon types may be selected manually.
1. Select Menu > Basic > Medi a > Sel ec t Type.
2. Using the up and down arrows, select your paper type.
Note: If the paper type is not known, either select Coated Direct Thermal for direct
thermal printing or select Coated Thermal Transfer for printing with a ribbon.
3. Ta b to the Ribbon screen.
4. Using the up and down arrow, select your ribbon type.
Note: If the ribbon type is not known, select Wax to start. This selection can always be
changed if required.
5. Ta b to the Settings screen.
19
6. Select the Paper Sensor Type button until your paper type appears. The options
are as follows:
Gap Mark on Bottom Notch Continuous
Note: For more information, refer to the section “Top-of-Form Sensor.”
7. Select the Ribbon Mode button until the correct option appears. The options are as
follows:
None Coated In (CSI) Coated Out (CSO)
Note: For more information, refer to the section “Top-of-Form Sensor.”
Note: CSI ribbon (shiny side facing outward) should be installed where the ribbon unwinds in
a counter-clockwise direction. CSO ribbon (dull side facing outward) should be installed where the ribbon unwinds in a clockwise direction. If these settings do not match the ribbon type being used, the ribbon supply hub will turn in the wrong direction.
20
Loading...
+ 80 hidden pages
Buy Points How it Works FAQ Contact Us Questions and Suggestions Privacy Policy Cookie Policy Terms of Use