Datamax h-class h-8308p Operator's Manual

H-8308p

Operator’s Manual

CG Triumvirate is a trademark of Agfa Corporation. CG Times based upon Times New Roman under license from the Monotype Corporation. Windows is a registered trademark of the Microsoft Corporation. Ethernet is a registered trademark of Xerox Corporation. All other brand and product names are trademarks, service marks, registered trademarks,

or registered service marks of their respective companies.

Limitation of Liability

In no event shall Datamax-O’Neil be liable to the purchaser for any indirect, special or consequential damages or lost profits arising out of or relating to Datamax-O’Neil’s products, or the performance or a breach thereof, even if Datamax-O’Neil has been advised of the possibility thereof. Datamax-O’Neil’s liability, if any, to the purchaser or to the customer of the purchaser hereunder shall in no event exceed the total amounts paid to Datamax-O’Neil hereunder by the purchaser for a defective product.

In no event shall Datamax-O’Neil be liable to the purcha ser for any damages resulting from or related to any failure or delay of Datamax-O’Neil in the delivery or installation of the computer hardware, supplies or software or in the performance of any services.

Some states do not permit the exclusion of incidental or consequential damages, and in those states the foregoing limitations may not apply. The warranties here give you specific legal rights, and you may have other legal rights which vary from state to state.

Firmware (Software) Agreement

The enclosed Firmware (Software) resident in the Printer is owned by Licensor or its suppliers and is licensed for used only on a single printer in the user’s Trade or Business.

The User agrees not to, and not to authorize or permit any other person or party to duplicate, or copy the Firmware or the information contained in the non-volatile or programmable memory. The firmware (Software) is protected by applicable copyright

laws and Licensor retains all rights not expressly granted. In no event will Licensor or its suppliers be liable for any damages or loss, including direct, incidental, economic, special, or consequential damages arising out of the use or inability to use the Firmware (Software).

Information in this document is subject to change without notice and does not represent a commitment on the part of Datamax-O’Neil Corporation. No part of this manual may be reproduced or transmitted in any form or by any means, for any purpose other than the purchaser’s personal use, without the expressed written permission of Datamax-O’Neil Corporation.

Part Number 88-2368-01, Revision A

Agency Compliance and Approvals

C US Listed

FCC: This device complies with FCC CFR 47 Part 15 Class A.

Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions in this manual, it may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at their own expense.

UL60950-1: 2007 2nd Edition Information Technology Equipment CSA C22.2 No. 60950-1-07 2nd Edition

The manufacturer declares under sole responsibility that this product conforms to the following standards or other normative documents:

EMC: 2004/108/EC EN 55022 (2006, A1 :2007) Class A EN 50024 (1998, A1:2001, A2:2003)

Safety: This product complies with IEC 60950-1, 2nd Edition, 2007-03-27 ROHS: 2002/95/EC LVD: 2006/95/EC

Important Safety Instructions

The exclamation point within an equilateral tr iangle is intended to alert you to the presence of important operating and maintenance instructions.

This unit has been carefully designed to provide years of safe, reliable performance. As with all electrical equipment, however, there are some basic precautions that you should follow to avoid personal injury or printer damage:

 Before using the printer, carefully read all the installation and operating instructions.  Observe all warning instruction labels on the printer.  Install the printer on a flat, firm surface.  Do not place the printer upon or near a heat source.  Never insert anything into the ventilation slots and openings of the printer.  Do not use the printer near water or spill liquid into it.  Ensure that the AC power source matches the ratings listed for the printer. (If

unsure, check with your dealer or local utility provider.)

 Do not step on the AC power cord. If the AC power cord becomes damaged or

frayed, replace it immediately.

 If the printer needs repair, consult only qualified, trained service personnel. No user-

serviceable parts are inside; do not remove the cover.

Special Instructions

The green check box is intended to alert you to notable details regarding

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printer operation or to conventions used within this manual.

Contents

1 Overview ....................................................................................... 1

1.1 About the Printer ............................................................................... 1

1.1.1 Standard Features .................................................................... 1

1.1.2 Optional Features ..................................................................... 3

2 Getting Started .............................................................................. 5

2.1 Unpacking ........................................................................................ 5

2.1.1 Additional Requirements ........................................................... 6

2.2 Installation ....................................................................................... 6

2.2.1 Connecting the Power Cord ....................................................... 6

2.2.2 Connecting an Interface Cable .................................................... 7

3 Setting up the Printer .................................................................... 9

3.1 Media Loading .................................................................................... 9

3.1.1 Internal Media Sources ........................................................... 11

3.1.2 External Media Sources .......................................................... 13

3.2 Media Sensor Adjustment ................................................................. 15

3.3 Ribbon Loading ............................................................................... 16

3.4 Configuring Media and Ribbon Settings ............................................... 19

3.4.1 Using Media and Ribbon IDs ..................................................... 19

3.4.2 Selecting Media and Ribbon Typ es ............................................. 19

3.4.3 Setting the Media and Ribbon Parameters Manually (Advanced) ..... 21

3.4.4 Load a Saved Media File .......................................................... 21

3.5 Print Driver Installation .................................................................... 22

4 Using the Control Panel ............................................................... 25

4.1 Menu Overview ............................................................................... 25

4.2 Layout of the Display ........................................................................ 25

4.2.1 Three Button Panel ................................................................. 26

4.2.2 Home Screen ......................................................................... 26

4.3 Menu Functions ............................................................................... 28

4.3.1 System Information .............................................................. 28

4.3.2 Settings Report ...................................................................... 28

4.3.3 Network Report ...................................................................... 31

4.3.4 Extended Status ..................................................................... 31

4.3.5 Serial Report .......................................................................... 31

4.3.6 GPIO Report .......................................................................... 32

4.3.7 Fonts Report .......................................................................... 32

4.3.8 Feed Button ........................................................................... 32

4.3.9 Menu Button .......................................................................... 33

4.3.10 Basic Settings ...................................................................... 33

4.3.11 User Labels ......................................................................... 37

4.3.12 Advanced Settings ................................................................ 38

4.3.13 Media Settings ..................................................................... 46

4.3.14 Communications ................................................................... 47

4.3.15 Too ls .................................................................................. 51

4.3.16 Language ............................................................................ 64

4.3.17 Test .................................................................................... 65

5 Operating, Adjusting and Maintaining the Printer ....................... 71

5.1 Printhead Assembly Adjustments ....................................................... 71

5.1.1 Leveling Cam Adjustment ........................................................ 71

5.1.2 Printhead Pressure Adjustment ................................................. 73

5.2 Maintenance ................................................................................... 74

5.2.1 Cleaning the Printhead ............................................................ 75

5.2.2 Cleaning the Fan Filter ............................................................ 77

5.2.3 Cleaning the Interior Compartment ........................................... 77

5.2.4 Cleaning the Media Sensing Components ................................... 78

5.2.5 Cleaning the Platen and Assist Rollers........................................ 78

5.2.6 Cleaning the Ribbon Path Components ....................................... 79

5.2.7 Cleaning the Exterior Surfaces .................................................. 81

5.3 Replacing the Printhead .................................................................... 82

6 Troubleshooting .......................................................................... 85

6.1 Problem Resolution .......................................................................... 85

6.2 Tr o u b l e s h o o t i n g Pr i n t Q u a l i t y ............................................................... 87

6.3. Error a n d W a rnin g M e s s ages ................................................................ 88

7 Specifications .............................................................................. 91

7.1 General .......................................................................................... 91

7.2 Specifications .................................................................................. 92

7.3 Approved Media and Ribbon .............................................................. 94

Appendix A ...................................................................................... 97

iii

Overview

1.1 About the Printer

Congratulations on your purchase of the H-Class H-8308p printer (hereafter referred to as “the printer”). This manual provides information regarding printer setup, operation, and care.

To print label formats, refer to the instructions provided with you r labeling software; or, if you wish to write custom programs, a copy of the pw Series Programmer’s Manual can be found on the Accessories CD-ROM and at our web site at http://www.datamax-oneil.com

As detailed below, available standard and optional features can meet all of your labeling requirements.

1.1.1 Standard Features

Depending upon the model and type, the printer offers the following standard features:

Feature Control Panel Security X Default Configuration Restorable X Diagnostic Display and Modes X Die Cast Media Hub X

Feature (continued) Direct Thermal Printing X Downloadable Firmware Upgrades X DRAM Memory (MB) 64 Multi-Language Support X Ethernet LAN X Fault Handling with Reprint X Flash Memory (MB) 64 Touchscreen Graphics Display X Host-Accessible Memory X IntelliSEAQ Printhead X Internal Test & Configuration Labels X Label Retract Control after Print X Media Counters X Media Tear Bar X Option Hardware Auto-Detection X On-Demand and Batch Printing X Power-up Diagnostics X Resident Multiple Setup and Restore X Resident Option Hardware Diagnostics X Scalable Font Engine X Serial RS-232 Interface X Text, Bar Code, Graphics, and Image Printing X Time and Date Battery Backup X Time Stamping X USB (device) Interface, Version 2.0 X

1.1.2 Optional Features

The following optional features are offered for the printer:

Wireless Ethernet

A WiFi Ethernet card with many features, including:

802.11b WiFi LAN standards-based technology Integrated module with radio, baseband, MAC, and application processors Built-in TCP/IP and UDP for flexible LAN connectivity options Built-in Web server for drop-in LAN and internet con nectivity Built in WEP security protocol Integrated command interface that eliminates complicated softw a re drivers

External Media Rewinders

Precision-crafted, bi-directional rewinding mechanisms with device-dependant features:

DMXREW1 - accepts 1 to 4 inch (25 to 101 mm) diameter core that is up to 4.5

inches wide (114 mm), and rewinds to an 8-inch (203 mm) maximum outer diameter at 10 inches per second.

DMXREW2 – accepts a 3-inch (76 mm) diameter core that is up to 9.5 inches wide

(241 mm), and rewinds to a 12-inch (304 mm) maximum outer diameter at 30 inches per second.

Internal Rewinder, Powered "Full Roll"

A motorized internal mechanism to wind printed labels, or pull the backing mat erial when using a Peel and Present option, into to a maximum outer diameter roll of eight inches (203 mm).

Media Cutter

A rotary-type device that cuts material with a maximum thickness of .01 inch (.254 mm) into lengths as small as 1.25 inches (31.8 mm).

Peel and Present Mechanism, Standard (Internal Rewind required)

A device that peels labels from the backing material for immediate application, regulated by previous label removal (Minimum label length is 1.5 inches [38 mm]).

Present Sensor

An output regulator that inhibits printing when a label is presented.

USB Host Ports Interface ports that allow the printer to accept external USB memory devices for storing

graphics, label formats, fonts, and firmware; and that allow USB keyboard connections for direct data input applications.

Thermal Transfer

A hub assembly that allows printing with ribbon for exceptional image clarity and durability, as compared to most direct thermal media types.

Option Installation

The table below lists the experience needed to install the options described above. For more information, contact your dealer or Datamax-O’Neil.

Option Installation

Option Recommended Installer

External Media Rewinder Operator

Internal Rewinder Operator

Media Cutter Operator

Peel and Present Mechanism Operator

Present Sensor Operator USB Host Ports DMX Certified Technician

Thermal Transfer Operator

Getting Started

2.1 Unpacking

The printer has been carefully packaged to prevent transit damage. (Inspect the container for damage and, if evident, notify the shipping company before acceptance.)

After removing the packaging, check the contents of the shipment.

The following items are included:

Printer Power Cord Quick Start Guide Accessories CD-ROM Warranty Card Any special or additionally purchased items

Save the carton and packing material for future use.

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2.1.1 Additional Requirements

Other items can also be needed for operation:

An interface cable (see Section 2.2.2); Applicable media (see Section 7.3); and, Applicable software (consult the Accessories CD-ROM, your dealer, or Datamax-O’Neil).

2.2 Installation

The printer features an auto-ranging power supply and several different interface types for easy installation.

Ensure that the Power Switch is OFF when making printer connections.

2.2.1 Connecting the Power Cord

With printer placed upon a firm and level surface, connect the Power Cord as follows:

A. Ensure that the Power Switch is turned OFF. B. Connect the Power Cord to the AC receptacle on the printer, and then to a properly

rated and grounded AC outlet.

2.2.2 Connecting an Interface Cable

The printer can be interfaced to a host device via the Ethernet, USB or optional serial port. Following power-up (or after inactivity), interface port select ion occurs automatically upon detection of valid data.

To change an active port immediately, cycle the power OFF and ON.

•

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Ethernet Connection

The Ethernet interface supports several menu-selectable modes. D epending on the length, the cable should be Category / Type 3 or better.

USB Connection

The USB interface connection may differ slightly depending upon the operating system and hardware configuration of the host computer.

Optional Serial Connection

The serial interface supports RS-232C communications RS-232C cabling configurations via standard a null modem cable.

Setting up the Printer

3.1 Media Loading

Load media according to its type and source, after performing these prerequisites:

A. Raise the cover. B. Rotate the Printhead Latch counterclockwise then raise the Printhead Assembly.

C. Slide the Media Guide ou tw ard.

D. Rotate the Media Guide upward.

E. Proceed according to the source of the media being installed:

• If using internally supplied (roll media) sources, see Section 3.1.1; or,

• If using externally supplied sources (e.g., boxed fanfold stock), see Section 3.1.2.

3.1.1 Internal Media Sources

A. Slide Roll Media completely onto the Media Hub.

B. Route the media under the Media Guide Extrusion then out the front of the printer, as

shown.

C. Rotate the Media Guide into the DOWN position and then slide the guide inward until it

rests lightly against the edge of the media.

D. If loading media for the first time, or if switching media types, widths, or configurations,

position the Media Sensor as detailed in Section 3.2; otherwise, go to Step E.

If loading thermal transfer media, also load ribbon; see Section 3.3.

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E. Lower the Printhead Assembly then rotate the Printhead Latch completely clockwise.

F. Close the cover. With READY displayed, press the FEED Key until at least one gap (or

mark) advances.

If your media is less than the width of the printhead, adjust the Leveling

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Cam; see Section 5.4.1.

3.1.2 External Media Sources

A. Place the media supply (box or roll) parallel to and in-line with the Rear Media Loading

Slot or Bottom Media Loading Slot, in a position that will not cause the media to twist or turn as it feeds from the source.

If loading reflective media, be sure that the material enters the printer with

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the black marks facing down.

B. Route the media into the printer through the Rear Media Loading Slot or Bottom Media

Loading Slot, and if equipped over the Rewind Hub.

C. Route the media under the Media Guide Extrusion then out of the printer, as shown in

the previous section.

D. Rotate the Media Guide into the DOWN position and then slide the guide inward until it

rests lightly against the edge of the media, as shown in the previous section.

E. If loading media for the first time, or when switching media types, widths, or

configurations, position the Media Sensor as detailed in Section 3.2; otherwise, go to Step F.

If loading thermal transfer media, also load ribbon; see Section 3.3.

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F. Lower the Printhead Assembly then rotate the Printhead Latch completely clockwise.

G. Close the cover. With READY displayed, press the FEED Key until at least one gap (or

mark) advances.

If your media is less than the width of the printhead, adjust the Leveling Cam; see

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Section 5.1.1.

3.2 Media Sensor Adjustment

Position the Media Sensor for proper label detection:

A. Raise the Printhead Assembly. Note the Red Dot (see illustration below) th at identifies

the location of the Media Sensor.

B. Grasp the Slide Tab to position the Red Dot according to the Media Type, as detailed

below.

Media Sensor Adjustment

Media Type Red Dot Position

Die-cut Centered over a label

Notched Centered over a notch

Reflective Centered over a black mark

Continuous Centered over the material

C. Lower the Printhead Assembly then rotate the Printhead Latch completely clockwise. D. If necessary, return to Media Loading to complete the setup process; otherwise, close

the cover. With READY displayed, press and hold the FEED Key until at least one gap (or mark) advances; see Section 3.4.

If using REFLECTIVE or CONTINUOUS media, select the appropriate SENSOR TYPE;

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see Section 3.4 Configuring Media and Ribbon Settings.

3.3 Ribbon Loading

Ribbon, required when printing on thermal transfer media, should be loaded as follows:

The use of ribbon slightly wider than the media (and liner, if any) is recommended

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to help protect against abrasive wear.

A. Rotate the Printhead Latch counterclockwise then raise the Printhead Assembly.

B. In the direction appropriate for the ribbon type being installed (Coated Side In or

Coated Side Out), slide a Ribbon Roll completely onto the Ribbon Supply Hub, as shown below.

The coated (inked) side of the ribbon must face the media.

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Coated Side In (CSI) Ribbon Coated Side Out (CSO) Ribbon

C. Route the ribbon under the Ribbon Idler then out the front of the printer.

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D. Route the ribbon up and around the Ribbon Take-Up Hub. Wrap the ribbon several

times clockwise (as indicated by the directional arrows) around the hub to secure it.

E. Lower the Printhead Assembly then rotate the Printhead Latch completely clockwise.

F. Close the cover. With READY displayed, press the FEED Key until at least one gap (or

mark) advances.

Remove used ribbon when the Ribbon Roll is depleted: Pull the empty core from the

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Ribbon Supply Hub. Grasp the used roll on Ribbon Take-Up Hub then pull and squeeze to remove the spent ribbon. (To remove partially depleted rolls, cut the ribbon then remove the roll as described above and discard any used ribbon.)

3.4 Configuring Media and Ribbon Settings

Once the media and ribbon have been loaded, the print parameters should be set to match the type of media and ribbon being used. This will ensure optimal print quality. the parameters will not need to be set again unless the media or ribbon types are changed.

3.4.1 Using Media and Ribbon IDs

Media and ribbons supplied by Datamax-O’Neil and other vendors may have up to an eight (8) digit media ID and ribbon ID assigned. These codes may be created in the Utility menu and then selected from Media menu via the printer’s front panel. All relevant print parameters will be automatically configured.

1. Select Menu > Basic > Media > Media ID .

2. Using the up and down arrows, select the appropriate Paper ID. Note: No Media IDs are provided by the factory.

3. T o select the Ribbon ID, navigate to tab 2 and use the scroll arrows to highlight and select the appropriate Ribbon ID.

Once set,

4. Select the Home button.

5. After selecting the Home button, select the green Accept button to again confirm your selection or the red Reject button to cancel the changes.

Note: Although using media and ribbon IDs usually produce very good results, minor

adjustments may be required. Refer to the section ti tled Adjusting Media and Ri bbon Settings.

3.4.2 Selecting Media and Ribbon Types

If media and ribbon IDs are not known, the media and ribbon types may be selected manually.

1. Select Menu > Basic > Medi a > Sel ec t Type.

2. Using the up and down arrows, select your paper type.

Note: If the paper type is not known, either select Coated Direct Thermal for direct

thermal printing or select Coated Thermal Transfer for printing with a ribbon.

3. Ta b to the Ribbon screen.

4. Using the up and down arrow, select your ribbon type.

Note: If the ribbon type is not known, select Wax to start. This selection can always be

changed if required.

5. Ta b to the Settings screen.

6. Select the Paper Sensor Type button until your paper type appears. The options

are as follows:

 Gap  Mark on Bottom  Notch  Continuous

Note: For more information, refer to the section “Top-of-Form Sensor.”

7. Select the Ribbon Mode button until the correct option appears. The options are as

follows:

 None  Coated In (CSI)  Coated Out (CSO)

Note: For more information, refer to the section “Top-of-Form Sensor.”

Note: CSI ribbon (shiny side facing outward) should be installed where the ribbon unwinds in

a counter-clockwise direction. CSO ribbon (dull side facing outward) should be installed where the ribbon unwinds in a clockwise direction. If these settings do not match the ribbon type being used, the ribbon supply hub will turn in the wrong direction.

3.4.3 Setting the Media and Ribbon Parameters Manually (Advanced)

There are t imes when all prin t parameters must be set manually. Thi s can happen when a new or specialized media or ribbon is being used. This advanced procedure will use the Custom Manual utili ty.

Note: Some values may be grayed-out, meaning they are automatically set by default or not

available for the particular printer model. To change these values, select the Auto button next to the value field and then select the green Accept button to confirm your choice to change to manual mode.

Note: Please see the Menu section for more information.

1. Select Menu > Advanced > Med ia.

2. Select the Paper Sensor Type field until the correct paper type appears. The

options are as follows:

 Gap  Mark on Bottom  Notch  Continuous

3. Select the Ribbon Mode field until the correct option appears. The options are a s

follows:

 None - for direct thermal printing  Coated In - for thermal transfer printing  Coated Out - for thermal transfer printing

4. Ta b to the next screen and enter values for Heat and Heat Balance.

5. Ta b to the next screen and enter values for Rewinder Tension.

6. Ta b to the next screen and enter a value for Ribbon Low Diameter.

7. Select the Home button and select the green Accept button to confirm the settings.

3.4.4 Load a Saved Media File

For media and ribbon settings that are frequently used, media setup files can be saved to the printer’s internal memory for easy access. For more information on saving the user setup files, refer to the section titled Setups from the Tools > User Files menu section. To select an internally saved media setup file, perform the following steps:

1. Select Menu > Basic > Media > User Media.

2. Using the up and down arrows, select the appropriate Internal Media Setup File.

3. Select the green Accept button and confirm the settings.

3.5 Print Driver Installation

The Windows driver is located on the Accessories CD-ROM included with the printer. For the latest version please visit our web site at http://www.datamax-oneil.com.

Installing the Windows Driver:

1. Place the Accessories CD-ROM included with the printer into the computers CD- ROM drive. Once the CD-ROM starts select your printer model then “Install Driver” from the menu. Follow the instructions on the screen to install.

If the driver was downloaded from our website, simply double click the downloaded “.exe” file to launch the installation.

2. Check the “Install printer drivers” radio button then click ‘Next’ and follow the on-screen instructions to install the driver.

3. When prompted, select your printer from the list, (i.e. Datamax-O’Neil H-8308p). Continue to follow the on-screen instructions to install the driver.

Important Notes:

The Windows driver functions the same as any other Windows printer. While bu ilt-in help files provide information on all settings, there are some important setting parameters that should be observed for trouble free printing:

Page Setup Tab: Stock

It is important that the Stock setting matches the size of the label you are using. If you cannot find a match for your label click New and enter the dimensions of your label.

Options Tab: Print Speed & Printhead Temperature

These two settings will have the greatest effect on print quality. Some label stocks will require more heat and slower print speeds to generate a quality image.

The Windows application software used to create the label format will likely have a "Page Setup" screen. This will also need to match the size of the label you are using.

Using the Control Panel

4.1 Menu Overview

The printer is designed with a touchscreen display. Functions can be enabled and disabled and settings can be changed through the on-screen menu. Press the buttons on the screen with the light touch of a finger.

Caution: Do not touch the screen with excessive force or by using sharp objects. Doing so will damage the touchscreen and may void the manufacturer’s warranty.

4.2 Layout of the Display

The menu screens have buttons for advancing or returning to screens.

Back Button

The Back button provides the user with the option to return to a previous menu screen.

Home Button

Selecting the Home button sends the user to the main screen.

Tabbed Browsing

Blue left and right arrow buttons are provided at the bottom right of the screen to navigate tabbed menus. Select the right arrow to advance to the next tab or the left arrow to return to the previous tab.

Scrolling

Some menu screens allow for scrolling. Select the appropriate up or down arrow.

Changing Values

Numeric values can be entered or changed by selecting the field and entering the values using the numeric keypad. They can also be increased or decreased using the subsequent plus or minus buttons. Other menu options are changed by pressing the button until the appropriate selection appears.

Page Return Button

The Page Return button allows the user to return to the last setup screen that was exited after selecting the Home button.

4.2.1 Three Button Panel

The printer may be placed in 3-button security mode which restricts the operator from changing any settings or printing test labels. An administrator can access the printer menu by pressing on the “Model ID” in the taskbar and entering the appropriate security password. Once the password has been entered and accepted, the user will be allowed access to th e full home screen.

To return the menu to the 3-button security mode, select the “Model ID” again.

4.2.2 Home Screen

The home screen presents several options to the user.

Printer Status

Operator Action

Area

Date / Time

Fault Information

Area

Model ID

Connected Devices

Mode Indicators

Buttons

Printer Stat us

The printer status area displays the state of the printer. These states include the following:

• Ready - The printer is idle and ready to accept internal or external c o mma nd s.

• Busy - Appears when printing or feeding paper.

• Fault - The printer has paused due to a fault condition.

• Warning - The printer has paused due to a warning indica tor.

• Cooling Down - The printer has paused while it is cooling down.

• Waiting - The printer is blocked by the optional Applicator or Present Sensor.

• Configuration - The printer is connected to the Configuration U tility .

• Canceling - The printer is currently canceling a p r int job .

and

Operator Action Area

Informati on about the current printer action will be displayed in this area. For example, “Printing 1 of 3” might be displayed when printing the first of three labels for a print job.

Date / Time

The time and date may be toggled on by pressing the upper right corner of the display. After pressing the blank area, the current date and time will be displayed on the screen. Once the home button is pressed, a screen will appear asking the user if t he date and time will be displayed. Select the green Accept button to display the time or the red Reject button to cancel.

Fault Information Area

Warnings and fau lts wil l be displa yed in this area. Onc e the fault has been c orrected, the message will disappear.

Connected Devices

The symbol for devices connected to the USB host will be presented in this area.

Mode Indicators

The printer will display modes that have been activated. If options have been installed but not enabled, they will not appear in this area of the display.

Information Button

By selecting the information button from t h e t ask bar, the following information can be accessed. Select the Print button in the taskba r to p r int the info r ma t io n. Not all of the information listed below is available for every printer.

• System Info

• Settings Report

• Network Report

• Extended Status

• Serial Report

• GPIO Report

• Fonts Report

Note: Selecting the up or down arrow will display additional information.

4.3 Menu Functions

4.3.1 System Information

The following will be dis p laye d upon selection of the System I n fo but t on:

• Printer Model

• Printhead Model

• Firmware Version

• FPGA Version

• Boot Versi on

• Board ID

• RAM Size

• Flash Size

• Printer Key

• Absolute Counter

• Printhead Counter

• Setup File

• Paper

• Ribbon

• Detected Options

4.3.2 Settings Report

The settings report provides information on the printer settings.

Media Settings

• Paper Sensor Type

• Ri bbon Mode

• Heat

• Heat Balance

• Rewinder Tension

• Ri bbon Low Di ameter

• Gap/Mark Offset

• Gap/Mark Noise

Printer Settings

• Cutter Mode

• Cut by Count

• Rewi nder Mode

• Present Sensor

• Print Speed

• Feed Speed

• Reverse Speed

• Present Distance

• Paper Out Warning

• Reprint on Error

• Present Timeout

• Pause Mode

Page Defaults Settings

• Print Length

• Print Width

• Vertical Offset

• Horizontal Offset

• Orientation

• Raster Mode

• Font Name (Number)

• Point Size

• Pitch Size

• Symbol Set

• Print Truncation

• Print on Gap/Mark

Auto Settings

• Auto Option Detect

• Auto Present Distance

• Auto T ension

• Auto Speed Adjust

Adjustment Settings

• Present Distance Adjust

• Cut Distance Adjust

• Cutter Rotation Adjust

• Vertical Adjust

• Horizontal Adjust

• Rewinder Tension Adjust

• Darkness

• Contrast

Calibration Settings

• Paper Threshold

• Gap/Mark Threshold (for non-continuous sensor type)

• TOF Gain

4.3.3 Network Report

The Network Report option provides information about the network on which the printer resides. The following information is available:

• Ethernet IP

• Ethernet Subnet Mask

• Ethernet Gateway

• Ethernet MAC

• Ethernet DHCP

• Wireless IP*

• Wireless Subnet Mask*

• Wireless Gateway*

• Wireless SSID*

• Wireless MAC*

• Wireless DHCP*

• Hostname

*Available only if the wireless option is installed.

4.3.4 Extended Status

The Extended Status option provides sensor information including:

• Head T emperature

• Head Voltage

• Ri bbon Lev el

• Rewinder Level

• TOF Sensor

• Session Label Count

Extended Status is als o a va ila b le whe n p r int ing b y pre s s ing the icon in the mod e indicator area.

4.3.5 Serial Report

The serial report provides serial connectivity information including:

• Baud Rate

• Data Bits

• Stop Bits

• Parity

• Flow Control

4.3.6 GPIO Report

The GPIO Report provides the following information:

• GPIO Mode

• Slew Speed

• Pulse Width

• Signal 1 - I/O, Function, Type

• Signal 2 - I/O, Function, Type

• Signal 3 - I/O, Function, Type

• Signal 4 - I/O, Function, Type

• Signal 5 - I/O, Function, Type

• Signal 6 - I/O, Function, Type

• Signal 7 - I/O, Function, Type

• Signal 8 - I/O, Function, Type

4.3.7 Fonts Report

The Fonts Report provides the font name and the font ID/typeface ID number. This includes both the resident and user downloaded or imported fonts.

Note: The resident fonts are listed in the Appendix of this ma nua l. Note: It is the user’s responsibility to obtain the a pp r opriate licenses for download ed or imported fonts .

4.3.8 Feed Button

Selecting the feed but to n will feed the media through the p rint me c han ism one lab el a t a time.

4.3.9 Menu Button

The Menu button provides the user with access to the system settings and also allows for the enabling of options. The Menu screen displays the following options:

• Basic

• User

• Advanced

• Tools

• Language

• Test

4.3.10 Basic Settings

Selecting the Basic button allows for access to the basic settings. These include the following:

• Printer Mode

• Media

• Print Adjust

Printer Mode

The printer is available wit h s everal options which are enabled or disabled via the P rinter screen. Three of the modes cannot happen concurrently so the highest priority mode will take precedence. The order is as follows:

1. Pause Mode (High)

2. Present Sensor Enable (Medium)

3. GPIO (Low)

a. Cutter Mode

The cutter supports the cutting of media into separate labels. For printers with a print media cutter installed, select from the following Cutter Mode options:

• Off

• Cut By Label

• Cut By Job

• Cut By Count

Cut By Count enables the user to specify the number of labels printed prior to being cut. By Count field and enter the number of labels to be printed.

Select the Cut

b. Rewinder Mode

Rewinder Mode controls the operation of the powered internal labe l rewind er. For printers with a print media rewinder installed, select from the following Rewinder Mode options:

• Off

• Clockwise

• Counter Clockwise

c. Present Sensor

The Present Sensor option controls the on-demand dispensing of labels. To enable or disable the installed Present Sensor option, select or deselect the corresponding checkbox.

d. GPIO Mode

The GPIO Mode enables or disables the applicator function from the printer. For printers with an applicator connected, select from the following settings:

• Off

• Custom

e. Pause Mode

The Pause Mode option allows the user to prompt for the next label. To enable or disable the Pause Mode, select or deselect the corresponding checkbox.

Media

Selecting the media button allows th e user to change the print media and ribbon settings. The printer may automatically set up certain parameters once the paper and ribbon types have been inputted either using the Media ID or manual entry.

a. Media ID

The user can qualify various media and ribbon types and has assign an ID value to them. After pressing the Media ID button, ID values can be selected which will configure the printer to the optimum print settings.

1. Using the up and down arrows, select the appropriate Paper ID.

2. If applicable, tab t o t he Ribbon ID page and use the up and down arrows to highlight the appropriate value.

3. Select the Home button and select either the green Accept button or the Red reject button.

b. User Media

If media setup files have been stored internally or on a USB mass storage device connected to the USB host, the files can be selecte d from this interface.

Using the up and down buttons, highlight the file and then select the green check button.

Note: The first tab displays files that have been saved inter n a l ly . The second ta b displays files from

the mass storage device attached to the USB host. User files may be printed by selecting the print button in the taskbar.

Note: Further details are available in the Advanced section of the menu. Please refer to

section of the manual for more information.

c. Select Type

For print media types that have not been qualified by the printer manufacturer, the Select Type option allows the user to manually enter the media and ribbon types. This will configure the printer to the approximate print settings.

The interface has three tabs:

the Advanced

• Paper - Using the up and down arrows, highlight the appropriate paper to be used.

• Ribbon - Using the up and down arrows, highlight the appropriate ribbon to be used.

• Settings - Choose the appropriate settings for your media and ribbon types.

Note: Fine adjustments to print setting s ma y be required to impr ov e print qualit y. The Select Type utility

is designed to approximate the print settings.

Paper Sensor Type

Print media contains distinctive characteristics and those characteristics must be accounted for in the settings to ensure finding Top-of-Form.

Select from the following options:

Paper Sensor Typ e Paper Sensor Side

Gap Inside

Outside

Mark on Bottom Inside

Outside

Notch Inside

Outside

Continuous Inside

Outside

Ribbon Mode

The Ribbon Mode option allows the user to enable and disable Ribbon Mode and notes the type of ribbon being used.

Ribbon Mode has three settings:

• Coated In (CSI) - for thermal transfer printing

• Coated Out (CSO) - for thermal transfer printing

• None - for direct thermal printing

Print Adjust

The Print Adjust selection allows for the adjustments of both the darkness and the contrast of print quality as well as horiz ontal and vertical a djustment s .

Selecting the plus or minus buttons respectively increases or decreases the values. Changes to the values may also be made by selecting the field and entering the appropriate values

using the numeric keypad. During printing the print adjust screen will be available via an icon in the mode indicator area of the front display. When paused the icon will be accessible via the home screen icon.

Note: Settings that use the word “Adjust” should be considered fine adju stmen ts and ar e not main

settings.

a. Darkness

The darkness adjustment is set within the range of -20 to +20. To increase darkness, adjust the settings in a positive (+) direction.

1. Enter the appropriate value in the field.

2. Upon exiting the Print Adjust panel, either select the green Accept button or the red Reject button.

b. Contrast

The contrast adjustment is set within the range of -10 to +10. To increase contrast, adjust the settings in a positive (+) direction.

1. Enter the appropriate value in the field.

2. Upon exiting the Print Adjust panel, either select the green Accept button or the red Reject Button.

c. Vertical Adjust

The vertical adjustment is set within the range of -100 to +100 dots. To move the image down, adjust the settings in a positive (+) direction.

1. Enter the appropriate value in the field.

2. Upon exiting the Print Adjust panel, either select the green Accept button or the red Reject button.

d. Horizontal Adjust

The horizontal adjustment is set within the range of -100 to +100 dots. T o move the image to the right, adjust the settings in a positive (+) direction.

1. Enter the appropriate value in the field.

2. Upon exiting the Print Adjust panel, either select the green Accept button or the red Reject button.

4.3.11 User Labels

The user button allows for the usag e o f cu s t o m la be ls a n d c u st o m pr int e r c o nfigur a t io ns that are saved internally or saved to a memory stick ins er ted in the USB hos t.

User Labels

Custom user labels that have been saved internally or in a mass storage device may be printed.

1. Select User Labels.

2. Select the file to be p r int ed (internally or USB hos t ed) .

3. Select the green Accept button.

4. Select the Print button to print the label.

Note: Further details are available in the Advanced section of the menu. Please refer to

section of the manual for more information.

the Advanced

User Setups

Printer configurations that have been saved internally or on a mass storage de vice attached to the USB host may be accessed and implemented from this utility.

1. Select User Setups.

2. Select the internally hosted user s etu p file.

3. Select the green Accept button.

Note: Further details are available in the Advanced section of the menu. Please refer to

section of the manual for more information.

the Advanced

4.3.12 Advanced Settings

The Advanced button provides access to the advanced settings of the printer. These settings include the following:

• Page Defaults

• Printer

• Media

• Comm (com munications)

• Adjustments

Page Defaults

The following page parameters can be adjusted:

Settings Values Ranges Default

Print Length Print Width

N/A N/A

.10 to 99.00 in. 4.00 in.

Refer to the Overview section to find your specific model

4.00 in.

Vertical Offset Horizontal Offset

N/A N/A

.00 to 10.00 in 0.00 in .00 to 4.00 in 0.00 in

Settings Values Ranges Default

Orientation Portrait

Landscape

Portrait

Reverse Portrait Reverse Landscape

Raster Mode Transparent

Opaque

Default Font Number (Please see Appendix A for

0 to 52 23 (Courier)

the appropriate values)

Default Symbol Set (Please see Appendix A for

[0] PC-8

the appropriate values)

Default Point Size Default Pitch Size Print Truncation Enabled

N/A N/A

4.00 to 999.75 12.00 .44 to 99.99 10.00

Enabled

Disabled

Print on Gap Enabled

Disabled

Note: The default settings will be used if the print job does not directly specify the settings. Note: Most of these settings will affect the internal Quality Label from the Te st menu. Note: Rotating oversized images with Print Truncation enabled may result in truncating the printout entirely. Note: Setting the raster mode to transparent will allow for texts, barcodes and images that support transparency

to be copied onto the destination without the white regions generally associated with images. Setting the raster mode to opaque allows for texts, the source. Generally, this is only notices when text, barcodes or images are placed on top of each other.

Note: Print on Gap when enabled in Continuous paper mode eliminates simulated gap betwee n labels. In this

mode, vertical adjustment can be used to control the skip space size for different TOF types.

Note: Print Truncation takes precedence over Print on Gap.

barcodes and images to be applied onto the destination with the white pixels from

Printer

The following settings may be adjusted:

• Presentation

• Auto

• Speeds

• Alarms

• Options

• Set Defaults

a. Presentation

The following settings can be adjusted.

Presentation Values Ranges Default

Pause Mode Enable

Disable Present Time Out Present Distance

Note: To manually change the Present Distance settings, select the Auto button to the left of the

value field and follow the instructions to enter and save the changes.

b. Auto

The printer has several Auto settings that can be enabled or disabled.

0 - 1000 s 0 (never)

0.00 - 4.00 Auto

Disable

Selection Values Default

Auto Option Detect Enable

Disable Auto Present Distance Enable

Disable Auto Tension Enable

Enable

Auto Speed Adjust Enable

Disable

Enable

Disable

c. Speeds

The following settings may be adjusted:

• Print Speed

• Feed Speed

• Reverse Speed

Speed Settings Speed Range (IPS)

Print Speed

Feed Speed 2.0 - max speed; model dependent (Increments of

Reverse Speed 2.0 - max speed; model dependent (Increments of

2.0 - max speed; model dependent (Increments of 0.5)

0.5) or Auto

d. Alarms

The following alarm settings may be adjusted.

Adjustments Options Default

Paper Out Warning True

False

Reprint on Error True

False

True

e. Options

The following settings may be adjusted:

• Cutter - Controls the cutting action of the media.

• GPIO - Controls the application of labels.

• Present Sensor - Controls the “on-demand” dispensing of labels.

• Rewinder - Controls the operation of the powered internal label rewinder.

Cutter

The following settings may be adjusted for printers with the cutter option installed:

Adjustments Options Ranges Default

Cutter Mode Off

Cut By Label

Cut By Job Cut

By Count Cut By Count Cut Distance Adjust Cut Rotation Adjust

Note: *A positive value rotates the blade further.

-100 to 100 dots 0

-10 to 10* 0

Off

GPIO

The following settings may be adjusted for printers with the GPIO option installed:

Adjustments Values Ranges Default

GPIO Mode Off

Custom Slew Speed Pulse Width

2 - 10 IPS 8 IPS 1 - 2000μs 1000μs

Off

Adjustments Values Ranges Default

I/O Configuration

Select Signal

Sig 1/2

Sig 3/4 Input

Sig 5/6 Input Output

Sig 7/8 Input Output

Input

Output

Sig 1 None

Start of Print

Reprint Slew

Pause

Input

Start of Print

Sig 2 None

Start of Print

Reprint Slew

Pause

Sig 3 None

Start of Print

Reprint Slew

Pause

Sig 4 Start of Print

Reprint Slew

Pause

Reprint

Slew

Pause

Adjustments Values Ranges Default

Sig 5 End of Print

Data Ready

Media Low

Service

Sig 6 End of Print

Data Ready

Media Low

Service

Sig 7 End of Print

Data Ready

Media Low

Service

Sig 8 End of Print

Data Ready

Media Low

Service

End of Print

Data Ready

Media Low

Service

Signal Type

Sig 1 Low

Low Pulse

Hi Pulse

Sig 2 Low

Low Pulse

Hi Pulse

Sig 3 Low

Low Pulse

Hi Pulse

Sig 4 Low

Low Pulse

Hi Pulse

High

Low

Adjustments Values Ranges Default

Sig 5 Low

Low Pulse

Hi Pulse

Sig 6 Low

Low Pulse

Hi Pulse

Sig 7 Low

Low Pulse

Hi Pulse

Sig 8 Low

Low Pulse

Hi Pulse

High

Low

Present Sensor

The following settings may be adjusted for printers with the present sensor option installed:

Present Sensor Settings Values Ranges Default

Present Sensor Enable

Disable

Present Distance Adjust

Note: For small labels, present distance must be set to 0 to avoid becoming stuck during backup.

Rewinder

The following settings may be adjusted for printers with the rewinder option installed.

Rewinder Settings Values Ranges Default

Rewinder Mode

Off

Clockwise Counter Clockwise

-100 to 100 dots 0

Disable

Off

Rewinder Tension Adjust

-10 to 10 0

f. Set Defaults

The factory default settings for the printer setup can be reset. To reset to the default settings, select Set Defaults. Confirm your selection by selecting the green Accept button.

Note: If the current custom settings have not been saved but will be needed again, be sure to save

them with the User Files utility from the Tools menu before resetting to

defaults.

4.3.13 Media Settings

Select Media to change the print media settings.

Media Settings Values Ranges Default

Paper Sensor Type Gap

Mark on Bottom

Notch Continuous

Ribbon Mode Coated In Coated

Out None

Heat Heat Balance Rewinder Tension

Ribbon Low Diameter

Gap/Mark Offset

Gap/Mark Noise

Note: *These values may vary depending on the printer model.

1 to 30 5* 1 to 10 8* 1 to 20 12*

1.0 to 2.0 in. 1.5 in.

-12 to 12 0

0 to 600 0

Gap

Coated In

4.3.14 Communications

Select Communications to change the communications settings.

a. Ethernet

The following Ethernet communications settings may be adjusted:

Functions Values Actions Default

DHCP Enabled

Disabled IP Address

Subnet Mask

Gateway

Once the data has been entered, select the Home button and then select the green Accept button to save the changes which will require a printer reboot.

If necessary, the user may return to the default settings by selecting General > Reset Default s > Ethernet.

b. Wireless

The following wireless settings may be set for printers with the wireless option installed:

If DHCP is disabled, enter the appropriate value

Enabled

0.0.0.0

Functions Values Actions Default

Wireless Enable Enabled

Enabled

Disabled SSID Wireless DHCP Enabled

IP Address Subnet Mask

Disabled

Enter the appropriate SSID value 0.0.0.0

Enter the appropriate value 0.0.0.0 Enter the appropriate value 0.0.0.0

Enabled

Functions Values Actions Default

Gateway Security None

Password Show Password Enabled

To return to the default settings, select General > Reset Defaults > Wireless.

c. Serial

The following tabbed option settings may be adjusted for printers with the Serial Interface option installed:

WEP

WPA

WPA2

Disabled

Enter the appropriate value 0.0.0.0

Enter the appropriate value

None

Disabled

• Baud Rate - Sets the serial communications rate in bits per second

• Data Bits - Sets the word length

• Stop Bits - Sets the number of stop bits

• Parity - Sets the word parity

• Protocol - Sets the serial communications handshaking mechanism, software, hardware

or none.

Functions Values Ranges Default

Baud Rate 9600

19200

38400

57600

115200

Databits 7

8 Stopbits 1

2 Parity

Protocol

None Even

Odd

None

Hardware

115200 BPS

None

To return to the default settings, select General > Reset Defaults > Serial.

d. General

Select from the following to change the General communications settings:

Services

The following services may be enabled or disabled:

• Enable Network Time Protocol

• Enable Webpages

• Enable SSH (SSH-2 is supported)

• Enable SNMP

• SNMP Trap IP

• Enable LPD

To print using the LPD service, c onnect from a host using the LPR port and the queue name “lp”.

Services Default

Enable Network Time Protocol Disabled Enable Webpages Enabled Enable SSH Enabled Enable SNMP Disabled SNMP Trap IP 127.0.0.1 Enable LPD Enabled

Webpages provide a printer configuration interface for the user. Users can view the printer status, set printer paramet ers, print test labels and perform simple actions like printer calibration and sett ing defaults.

To access the printer Webpages from a computer where the printer has been installed, type the printer’s IP address into the Web browser URL field.

Note: The printer must be connected to the Ethernet.

To find the IP address, select Info > Network Report and record the value for Ethernet IP.

Note: The following Web browsers are supported:

• Intern et Explorer (version 8 and higher)

• Firefox (version 13 and higher)

• Google Chrome (version 23 and higher)

Host Settings

Select from the following to change the Host Settings.

Function Range Default

Host Timeout 1 to 300 seconds 1 Port Number 0 -65535 9100 Host Name Any String Printer model number followed by

the last 6 digits of the MAC address. Ex: p1115_208CB7

Hex Transfer True/False False

Reset Defaults

The Reset Defaults function allows the user to reset the communications to the default settings. T o reset the communication settings to the factory default settings, select one of the options and select the green Accept button to make the change.

• Ethernet

• Wireless

• Serial

Adjustments

Adjustments are considered fine adjustments and should not be considered main settings. Select from the following settings to change the values:

Adjustment Settings Ranges Default

Darkness -20 to 20 0 Contrast -10 to 10 0 Vertical Adjust -100 to 100 0 Horizontal Adjust -100 to 100 0

Rewinder Tension Adjust -10 to 10 0

Present Distance Adjust -100 to 100 0

Cut Distance Adjust -100 to 100 0

Note: Narrow labels may slip during backup if the head pressure is set too high.

4.3.15 Tools

Select from the following options to adjust the appropriate settings:

• Calibrate

• Security

• Maintenance

• User Files

• Date/Time

Calibrate

The Calibrate settings include:

• Calibrate Sensors

• Calibrate Paper

• Calibrate Manually

• Calibrate Display

Calibrate Sensors

Select Calibrate Sensors to automatically calibrate the printer without print media. Calibration includes changes to the following settings:

• Head Pressure (n o t applicable for t h e p1115)

• Auto Load Sensor

• Top-of-Form Sensor

Note: The print media must be removed and the printhead mechanism must be unlatched for the

Calibrate Sensors to prop er ly c a librate the printer.

Calibrate Paper

When selecting Calibrate Paper, the paper is scanned to determine the top-of-form media and top-ofform gap settings.

Upon selection, the printer will move the paper forward and backward over the gap or mark. It may be helpful to place the identifying mark or notch just behind the TOF sensor so that the sensor will go over the mark as the media progresses through the printer.

Calibrate Paper is intended to sample paper with t he d e f ault size of 4” x 4”. If a 4” x 6” label is used for calibration and the TOF sensor is placed just after the identifying mark or notch, it may not calibrate properly because it is designed to move the paper only 4”.

Note: Print media must be properly installed in the printer for the Calibrate Paper function. Note: Manually selecting Calibrate Paper is not necessar y if Auto Calibration is enab led. Howeve r, it may

help in calibrating more difficult media.

Calibrate Manually

Intended for advanced users, the calibrate manua lly section allows the user to manually adjust the topof-form sensor for specialized media. The TOF ADC Reading field displays the current top-of-form sensor reading for the currently selected paper type and sensor side.

The values for gain, paper threshold and gap/mark threshold are shown for the currently selected paper type and sensor side as well. The se values are typically set when auto calibration is performed using the Calibrate Paper utility.

The capture feature allows the user to lift the printhead, and using the LED as a guide place the paper under the sensor and capture the value. Then, moving the gap (media backing) or mark under the sensor, the value can be captured.

Note: Performing Calibrate Paper will overwrite the threshold values.

Select Calibrate Manually to change the following setting s:

• Top-of-Form Gain

• Paper Threshold

• Gap/Mark Threshold

Adjustment Settings Ranges

TOF Gain 1 to 31 Paper Threshold 0 to 255

Gap/Mark Threshold 0 to 255

Calibrate Display

Select Calibrate Display and then select either the green Accept button to continue or the red Reject button. Upon selecting to co ntinue, follo w the on-screen d irections to prop erly calibrate the touchscreen display.

If the touchscreen display becomes unusable, the printer can be calibrated during power- up as well. To calibrate during power-up, perform the following procedure beginning with the printer powered off.

1. Press and hold the Reset button on the back of the printer.

2. Toggle the power switch to power-on the printer.

3. Continue to hold the R e s et button for ten (10) seconds.

4. Follow the on-screen instructions to calibrate the display.

Note: Allow a few minutes for power-up to complete.

Security

The security settings may be adjusted. These adjustments include changing the password as well as changing the security level.

To change the password, perform the following steps:

1. Select Change Password.

2. Enter the old password using the on-screen keyboard.

3. Select the green Accept button to accept the entry or the red Cancel button to reject the entry.

4. Enter the new password and select either the green Accept button or the red Cancel button.

5. Re-enter the new password and select either the green Accept button or t he red cancel button.

To change the security level, choose from the following options:

Functions Options

Security Level Off Secure

Secure All 3 Button Display

Security Descriptions

• Secure - When the “Secure” option is selected, changes to the advanced settings and

user tools will require a password.

• Secure All - When the “Secure All” option is selected, changes to any settings will

require a password.

• 3 Button Display - When this option is selected, the three button display will be

enabled on the main panel. A password will be needed to access the menu again.

Note: The factory default password is the number “0.” Note: By default, security should be disabled.

Remove Security

T o remove security, select the lock icon to the right of the Change Password utility. Type your password and then select the green Accept button. To confirm, select the green Accept button.

Maintenace

To adjust the following Maint e na nc e set ting s , se le c t the Maintenance button. The maintenance settings include:

• Cleaning

• Upgrade

• Odometers

Cleaning

Cleaning should be routinely performed. The maintenance alarm is set by the user in thousands of inches.

Enter the desired maintenance reminder interval. Once a fault appears directing the user to clean the printhead, insert a factory approved cleaning card under the printhead and select Clean Now.

The Elapsed field displays the number of inches, in thousands, since the last cleaning.

Maintenance Settings Ranges Actions Default

Maintenance 0k to 1000k in. Clean Now

Select Clean Now

0 (never)

Upgrade

The Upgrade function allows the user to upgrade the printer software. Insert a mass storage device into the USB host with the appropriate file to be uploaded and then select Upgrade.

Do not turn off the printer during the process. Once the printer has been updated, it will reboot. When the printer is back online, be sure t o power-cycle the printer once more by turn ing it off an d then back on.

Note: Save all user files, labels and setups to a mass s torage device connected to the USB host

prior to updating your printer. Files that are not saved may be lost during the upgrade process.

Note: Upgrades may also be performed using the Configuration Utility.

Counters

The following Counter readings are viewed:

• Absolute

• Printhead

• User

Note: The printhead odometer will not display in this area. To reset the user odometer, select the Reset

User button.

User Files

The User Files utility allo ws the user to access files that are saved internally o r saved to a mass storage device.

a. Labels

Labels can be saved either internally or to a mass storage device. These labels can also be printed from this utility. Labels stored on a mass storage device must be placed in a directory called user_labels at the root (top) level of the storage device (e.g.

E:\user_labels).

Note: Label names cannot contain a space character.

Print The user can print label files that have been saved internally or saved to a mass storage device attached to the USB host.

1. Select Print.

2. Using the scroll arrows, highlig ht the file to be printed.

Note: The first tab displayed in the interface reveals the files that have been saved internally. Tab 2

displays the available files from the attached mass storage device.

3. Select the green Accept button.

4. Select the printer icon in the taskbar.

Organize

User labels may be copied from a mass storage device to the internal memory or from the internal memory to a mass storage device. They may also be deleted or renamed from this utility.

Copy

1. Select Organize.

2. Using the scroll arrows, highlight the appropriate file.

3. Select the green Accept button to continue.

4. Select Copy.

5. Select the green accept button to copy the files between internal storage and the USB mass storage device.

Delete

1. Select Organize.

2. Using the scroll arrows, highlight the appropriate file.

3. Select the green Accept button to continue.

4. Select Delete.

Rename

1. Select Organize.

2. Using the scroll arrows, highlight the appropriate file.

3. Select the green Accept button to continue.

4. Select Rename.

5. Confirm your selection by selecting the green Accept button.

6. Using the alpha-numeric keypa d, enter a new name for the selected file.

7. Select the green Accept button to continue.

b. Media

The Media utility allows the user to copy, delete and rename media config ur a t ion files. It also provides access to setup files stored internally or on a mass storage device connected to the USB host. The user can also save the current media configuration setup. Media configuration files that are stored on a mass storage device must be placed in a directory called user_media at the root (top) level of the storage devic e (e.g . E:\user_media).

Note: Media names cannot contain a space character.

The settings include the following:

• Media ID

• Ribbon ID

• Paper Sensor Type

• Ribbon Mode

• Heat

• Heat Balance

• Rewinder Tension

• Auto Tension

• Print Speed

Organize

To copy, delete or rename a file to or from a mass storage device connected to the USB host, perform the following steps:

Copy

Select Organ ize.

2. Using the scroll arrows, highlight the appropriate media configuration file.

3. Select the green Accept button to continue.

4. Select Copy.

5. Select the green Accept button to confirm.

Delete

1. Select Organize.

2. Using the scroll arrows, highlight the appropriate media configuration file.

3. Select the green Accept button to continue.

4. Select Delete.

5. Select the green Accept button to confirm.

Rename

1. Select Organize.

2. Using the scroll arrows, highlight the appropriate media configuration file.

3. Select the green Accept button to continue.

4. Select Rename.

5. Using the alpha-numeric keypa d, enter a new name for the selected file.

6. Select the green Accept button to confirm.

Load

The Load utility allows the user to change the media configuration settings to a setup that was previously saved internally o r to a mass storage device.

1. Select Load.

2. Using the scroll arrows, highlight the appropriat e media setup file.

3. Select the green Accept button.

4. Select the green Accept button to confirm.

Save Media Settings

The Media Setup utility allows the user to save the current media configuration settings internally.

1. Select Media Setup.

2. Select the green Accept button.

3. Using the alpha-numeric keypad, type a name for the setup file.

4. Select the green Accept button to confirm.

Save Media IDs The Media Setup utility allows the user to save current media ID settings internally.

1. Select Media ID.

2. Using the alpha-numeric keypad, type the desired Paper ID.

3. Using the alpha-numeric keypad, type the desired Ribbon ID.

4. Select the green Accept button to confirm.

Note: Media ID files use and equal (=) sign to separate between paperID and ribbonID.

c. Setups

The User Setup utility allo ws for the user to c opy , delete and rename printer settings. The user can also save the current setup and load a saved setup. User setup files stored on a mass storage device must be placed in a directory called user_configs at the root (top) level of the storage device (e.g. E:\user_configs).

These settings include the ones listed in the Setting Report from the Info menu and exclude adjustments and calibration settings.

Note: User Setups names cannot contain a space cha racter. User Setup files will not save

adjustment (fine adjustment) values. If transferred to manually set.

another printer, these values will have to

Organize

To copy, delete or rename a printer c o nfig ur a t io n s e tup file to or from a mass storage device connected to the USB host, perform the following steps:

Copy

1. Select Organize.

2. Using the scroll arrows, highlight the appropriate user setup file.

3. Select the green Accept button to continue.

4. Select Copy.

5. Select the green Accept button to confirm.

Delete

1. Select Organize.

2. Using the scroll arrows, highlight the appropriate user setup file.

3. Select the green Accept button to continue.

4. Select Delete.

5. Select the green Accept button to confirm.

Rename

1.Select Organize.

2. Using the scroll arrows, highlight the appropriate user setup file.

3. Select the green Accept button to continue.

4. Select Rename.

5. To confirm, select the green Accept button.

6. Using the alpha-numeric keypad, type a name in the entry field.

7. Select the green Accept button to confirm.

Load

The Load utility allows the printer settings to be changed to a previously saved setup.

1. Select Load.

2. Using the scroll arrows, highlight the appropriate user setup file.

3. Select the green Accept button to continue.

4. Select the green Accept button to confirm.

Save

The Save utility allows the user to save the current printer settings internally.

1. Select Save Setup.

2. Using the alpha-numeric keypad, enter a name for the setup to be saved.

3. Select the green Accept button.

4. Select the green Accept button to confirm.

d. Languages

The Languages utility allows the user to load additiona l la ng ua ge files to the printer. Translation files can be created using QTLinguist. The language files created in “qm” format can be imported from the “user_languages” directory at the root (top) level of the mass storage device.

Organize

To copy, de lete or rename a printer languag e file to or from a mass storage device connected to the USB host, perform the following steps:

Copy

1. Select Organize.

2. Using the scroll arrows, highlight the appropriate user language file.

3. Select the green Accept button to continue.

4. Select Copy.

5. Select the green Accept button to confirm.

Delete

1. Select Organize.

2. Using the scroll arrows, highlight the appropriate user language file.

3. Select the green Accept button to continue.

4. Select Delete.

5. Select the green Accept button to confirm

Rename

1. Select Organize.

2. Using the scroll arrows, highlight the appropriate user language file.

3. Select the green Accept button to continue.

4. Select Rename.

5. To confirm, select the green Accept button.

6. Using the alpha-numeric keypad, type a name in the entry field.

7. Select the green Accept button to confirm.

Select

The Select Languages utility allo ws t h e us er to enable a different languag e t h a t is installed in the printer.

Select “Select” languages.

2. Using the scroll arrows, highlight the desired language file.

3. Select the green Accept button to continue.

4. To confirm, select the green Accept button.

e. Wallpaper

The wallpape r utilit y ena b les t he us er to c hang e t he ma in scr een b ac kgr ound to anot her image. The image must be a 72dpi JPEG and must be 320 pixels wide and 240 pixels high.

Note: Some colors may cause the buttons to blend into the menu and reduce their contrast. Note: User images can contain graphic files such as wallpapers (.jpg forma t) or printer l ogos and

imported from the “user_images” directory at the root (top) level of the mass storage device.

Organize

To copy, delete or rename a printer wallpaper file to or from a mass storage device connected to the USB host, perform the following steps:

Copy

1. Select Organize.

2. Using the scroll arrows, highlight the appropriate user wallpaper file.

3. Select the green Accept button to continue.

4. Select Copy.

5. Select the green Accept button to confirm.

Delete

1. Select Organize.

2. Using the scroll arrows, highlight the appropriate user wallpaper file.

3. Select the green Accept button to continue.

4. Select Delete.

5. Select the green Accept button to confirm.

Rename

1. Select Organize.

2. Using the scroll arrows, highlight the appropriate user wallpaper file.

3. Select the green Accept button to continue.

4. Select Rename.

5. To confirm, select the green Accept button.

6. Using the alpha-numeric keypad, type a name in the entry field.

7. Select the green Accept button to confirm.

Select The Select Wallpaper utility allows the user to change the wallpaper background that has been previously installed in the prin ter.

Select “Select” wallpaper.

2. Using the scroll arrows, highlight the desired wallpaper file.

3. Select the green Accept button to continue.

4. To confirm, select the green Accept button.

f. Fonts

The Fonts utility enable s t he user to change the fonts b e ing used in the printer.

Note: It is the user’s responsibility to obtain the a pp r opriate licenses for download ed or imported fonts. Note: Typeface ID is s h own in the fi le na me after the font name and is s e parated by an equal (=) sign.

Note: The Font Report shows the Font ID/Typefa ce ID in parentheses after the font Note: User fonts can contain true type font files (ttf format) and imported from the “user_fonts”

directory at the root (top) level of the mass storage device. The desired font the organize menu.

name.

ID must be entered from

Organize

T o copy, delete or rename a font to or from a mass storage device connected to the USB host, perform the following steps:

Copy

This function allows for the importing and exporting of fonts from and to a USB mass storage device. When copying the font from the USB hos t to int ernal memo ry, the operator will be prompted to ent e r the desired Typeface ID by whic h the font is selected in label forma t . I n t er na l Font IDs are assigned automatically.

1. Select Organize.

2. Using the scroll arrows, highlight the appropriate user font file.

3. Select the green Accept button to continue.

4. Select Copy.

5. Select the green Accept button to confirm.

Delete

1. Select Organize.

2. Using the scroll arrows, highlight the appropriate user font file.

3. Select the green Accept button to continue.

4. Select Delete.

5. Select the green Accept button to confirm.

Rename

1. Select Organize.

2. Using the scroll arrows, highlight the appropriate user font file.

3. Select the green Accept button to continue.

4. Select Rename.

5. To confirm, select the green Accept button.

6. Using the alpha-numeric keypad, type a name in the entry field.

7. Select the green Accept button to confirm.

Select

The Select Font utility allows the user to change the font that is i nstalled in th e printer.

Select “Select” font.

2. Using the scroll arrows, highlight t he desired font file.

3. Select the green Accept button to continue.

4. To confirm, select the green Accept button.

Date/Time

To set the date and time, select the Date/Time button from the Tools menu. If the message “Network Time Protocol Enabled!” appears, select the green Accept button. To adjust the settings, select the following buttons and input the appropriate information.

• Month

• Day

• Year

• Hour

• Minutes

• AM/PM

Note: Upon exit, the user can enable the displaying of the date and time on the main screen.

4.3.16 Language

Select from the localization se t t ings a nd d is p la y units.

Language Files

• English

• Other Loaded Languages

Display Units

• Imperial

• Metric

Display Font

• Standard

• CJKT (necessary for Asian languages)

Once the unit has been chosen, select the green Accept button to continue and then select the next green Accept button to confirm.

4.3.17 Test

The following options are available from the Test menu:

• Tes t labels

• Diagnostics

• Test Options

• Tes t Applicator

Test Labels

The Test Labels feat ur e a llows the user to s e le ct and print test labels.

1. Select the appropria t e test label from the menu using the up and down arrows:

Note: You may also select the label name to move to the next one in the lis t .

2. Select the number of labels to be printed using the Select Count op t ion .

3. Select the printer icon in the taskbar to p r int the test label.

Selections Values Ranges Default

Select Test Label

Select Count

Select the printer icon in the task bar to begin printing t he t es t la bel(s) entered into the Select Count field.

Quality Label

Block Pattern 20% Block Pattern

10%

1 to 9999 1

Quality Label

Diagnostics

To enter the Diagnostics panel, select the Diagnostics button from the Test menu.

a. Sensor Readings

The Sensor Readings function allows the user to view the values of various printer sensors. The Sensor Readings menu has four (4) tabs that can be navigated by selecting the next and previous buttons in the taskbar.

b. General

Select General to enable or disable the appropriate settings:

• Page Format Shading - Used for d i ag no s i n g la bel forma t issu es , en ab ling this options puts

a shade over white areas of the image on a label.

Test Options

The Te st Options function of the Diagnostics menu allows the user to test the options currently installed on the printer. Select Test Options and navigate through the tabbed interface to select the option to be tested. The tabs are navigated using the next and previous arrows in the taskbar.

Test Options Values Ranges Default

Cycle Cutter Test Present Sensor Test Rewinder

Test Ribbon Assembly

Once the selections have been made, select the Start button to begin the test.

1 to 999 1 N/A N/A N/A

Test GPIO

The Test GPIO functio n allows the user to test a conne cte d ap plicat or.

Selections Values Ranges Default

Enable Wrap Around Enabled

Disabled

Pulse Width

I/O Configuration

Sig 1/2 Input

1 to 2000 1000

Disabled

Input

Output

Sig 3/4 Input

Output

Input

Selections Values Ranges Default

Sig 5/6 Input

Output

Sig 7/8 Input

Output

Select Test Write Mode

Read Mode Pulse Mode

Write Mode

Enter the appropriate settings and select the green Start button.

Write Mode Values Ra nges Default

Sig 1 N/A Sig 2 N/A Sig 3 N/A Sig 4 N/A Sig 5 0

Output

Write Mode

1 1 1

Sig 6 0

Sig 7 0

Sig 8 0

Read Mode

Enter the appropriate settings and select the green Start button.

Read Mode Values Ranges Default

Sig 1 0

Sig 2 0

Read Mode Values Ranges Default

Sig 3 0

Sig 4 0

Sig 5 N/A Sig 6 N/A Sig 7 N/A Sig 8 N/A

Pulse Mode

Enter the appropriate settings and select the green Start button.

Read Mode Values Ranges Default

Sig 1 N/A Sig 2 N/A Sig 3 N/A Sig 4 N/A Sig 5 0

Sig 6 0

Sig 7 0

Sig 8 0

Operating, Adjusting and

Maintaining the Printer

5.1 Printhead Assembly Adjustments

Printhead Assembly Adjustments permit the mechanical compensation sometimes needed to maintain print quality across the wide range of media types and sizes. Th e applicability and adjustment methods for the printhead are described below.

5.1.1 Leveling Cam Adjustment

Whenever using narrow media (sizes that are less than the width of the printhead), adjust the Leveling Cam for even pressure distribution.

If changing media sizes, readjust the Leveling Cam.



Adjust the Printhead Leveling Cam as follows:

A. With media loaded, download your label format (or use a Test Label format) then

begin printing a small batch of labels.

B. While observing the printed output, rotate the Leveling Cam counter-clockwise until

the image fades across the label, as shown in Example 1 (below).

C. While observing the printed output, rotate the Leveling Cam clockwise until the

image is complete, with even contrast, as shown in Example 2 (below).





Example 1 – Too much adjustment

Under-adjustment of the Leveling Cam can cause problems that include ribbon

wrinkling, label tracking, and excessive platen and printhead wear.

Example 2 –

Correct adjustment

5.1.2 Printhead Pressure Adjustment

Printhead Pressure Adjustment should only be performed after attempting to improve print quality through the use of other prin t quality controls.

A. With media loaded, download your label format (or use a Test Label format) then

begin printing a small batch of labels.

B. While observing the printed output, turn each Pressure Adjustment Screw (use a

small coin or screwdriver) by the same amount until the image is complete, with even contrast:

• Counterclockwise (+) to increase applied pressure, or;

• Clockwise (-) to decrease applied pressure.

Ensure that each arrow points in the same direction.



5.2 Maintenance

This section details the recommended maintenance supplies, schedules, and methods.

Supplies

These items will help to safely and effectively clean the printer:

• Isopropyl alcohol • Soapy water/mild detergent

• Cotton swabs • Compressed air

• Clean, lint-free cloth • Printhead Cleaning Cards or Printhead Cleaning Film

• Lens tissue • Vacuum Cleaner

• Soft-bristle brush

Schedule

The following table details the recommended cleaning schedules:

Recommended Cleaning Schedule*

Component / Area Cleaning Interval** Supplies / Method

Mild detergent applied with a dampened cloth; see Section 5.2.7.

Vacuum; see Section

5.2.2. Compressed air or a soft

brush; see Section 5.2.3.

Exterior Surfaces

Fan Filter

Interior Compartment

As needed, based on a weekly visual inspection.

Compressed air, soft

Media Sensing

Components

As needed, based on a weekly visual inspection.

brush, lens tissue and / or isopropyl alcohol; see Section 5.2.4.

Cotton swab or a cloth

Platen and Assist

Rollers

After each roll of media or ribbon; sooner if needed.

dampened with isopropyl alcohol; see Section

5.2.5.

Varies according to the media type:

Printhead

• Thermal transfer media – after

each roll of ribbon.

• Direct thermal media – after

Isopropyl alcohol, and if necessary Cleaning Cards or Cleaning Film; see Section 5.2.1.

each roll of media, or as needed.

Ribbon Path

Components

(equipped models only)

*For optional equipment, refer to the documentation that accompanied the item(s). **Whichever interval comes first.

As needed, based on a weekly visual inspection.

Cotton swab or a cloth dampened with isopropyl alcohol; see Section

5.2.6.

5.2.1 Cleaning the Printhead

Never use a sharp, hard or abrasive object on the printhead.

If print quality declines (symptoms can include unreadable bar codes or streaks through text and graphics), the typical cause is debris buildup on the printhead which, left unattended, can lead to premature dot failure. Depending upon the supplies and printing parameters used, different cleaning methods are recommended.



Streaks can indicate a dirty or faulty printhead.

Proper cleaning is critical. To maintain peak performance of the printer, Datamax-O’Neil offers a complete line of cleaning products including pens, cards, films and swabs. Visit our website at

http://www.datamax-oneil.com to learn more.

Certified Datamax-O’Neil – The worry free choice for optimal printer performance.

Cotton Swab Procedure (for users of direct thermal media, or thermal transfer media

with wax ribbon):

A. Turn OFF the Power Switch and unplug the printer. Raise the cover, then raise the

Printhead Assembly and wait briefly for the printhead to cool.

B. Remove media and ribbon. Using a Cotton Swab moistened (not soaked) with

isopropyl alcohol, thoroughly clean the printhead.

C. Allow the printhead to dry. Reinstall media (and ribbon, if needed). Plug in the

printer and turn ON the Power Switch. Run a few sample labels and examine them. If streaking is still present, use Cleaning Card Procedure, below; otherwise, this completes cleaning.

Cleaning Card Procedure

with wax/resin ribbon combinations; also for unsuccessful Cotton Swab cleaning attempts):

A. Raise the cover, then raise the Printhead Assembly and wait briefly for the

printhead to cool.

B. Remove media and ribbon then place a Cleaning Card under the printhead. (Part

number 70-2013-01 for 4-inch cards; and, 70-2014-01 for 6-inch cards) C. Close and lock the Printhead Latch and disengage the Leveling Cam. D. Close the cover then navigate to Menu>Tools>Maintenance>Cleaning. Then select

“Clean Now”. E. After the cleaning card has been run through the printer, reinstall media (and ribbon,

if needed). Plug in and turn ON the printer. Run a few sample labels and examine

them. If streaking is still present, use the Cleaning Film Procedure, below; otherwise,

this completes cleaning.

(for users of direct thermal media, or thermal transfer media

Cleaning Film Procedure

printing with a Heat Value of 22 or higher, or when other methods prove unsuccessful):

A. Raise the cover, then raise the Printhead Assembly and wait briefly for the

printhead to cool.

B. Remove media and ribbon then place a sheet of Cleaning Film under the printhead.

(Part number 70-2087-01 for 4-inch film; 70-2087-02 for 6-inch film; and, 70-2087-

03 for 8-inch film) C. Close and lock the Printhead Latch and disengage the Leveling Cam. D. Close the cover then navigate to Menu>Tools>Maintenance>Cleaning. Then select

“Clean Now”. E. After the cleaning film has been run through the printer, turn OFF the Power Switch

and unplug the printer. Open the cover then raise the Printhead Assembly and wait

briefly for the printhead to cool. Using a cotton swab moistened (not soaked)

with isopropyl alcohol, clean the printhead then allow it to dry. F. Reinstall media (and ribbon, if needed). Plug in and turn ON the printer. Run a few

sample labels and examine them. If streaking is still present the printhead may need

to be replaced; see Section 5.3.

(for users of thermal transfer media and resin ribbon, when

5.2.2 Cleaning the Fan Filter

On equipped models, a Fan Filter keeps dust and debris from entering the printer. To assure continued airflow through the printer, clean the Fan Filter as follows:

A. Turn OFF the Power Switch and unplug the power cord from the AC Receptacle. B. Using a vacuum, clean the Fan Filter.

5.2.3 Cleaning the Interior Compartment

Inside the printer, paper dust from the media can accumulate to produce small voids in the print. To assure continued void free printing, clean the Interior Compartment as follows:

A. Turn OFF the Power Switch and unplug the power cord from the AC Receptacle. B. Raise the Cover then remove media and ribbon. C. Remove all media and ribbon. D. Using compressed air (or a soft brush), clean all debris from Interior Compartment.

5.2.4 Cleaning the Media Sensing Components

Paper dust and adhesive from the media can accumulate on the sensing components and produce TOF problems. To avoid problems, clean the Media Sensor and Light Bar as follows:

A. Turn OFF the Power Switch and unplug the power cord from the AC Receptacle. B. Unlock the Prin thead Latch, raise the Printhead Assembly, and remove media. C. Using compressed air, clean all debris from the Media Sensor and the Light Bar. (In

cases of extreme buildup, a Cotton Swab or lens tissue dampened with isopropyl

alcohol can be used.)

5.2.5 Cleaning the Platen and Assist Rollers

Rollers contaminated with grit, label adhesive, or ink can lead to a decline in print quality and, in extreme cases, cause labels to adhere and wrap the roller. Clean the Platen and Assist Rollers as follows:

A. Turn OFF the Power Switch and unplug the power cord from the AC Receptacle. B. Raise the Cover then remove the Door and tearbar. Unlock the Printhead Latch and

raise the Printhead Assembly. C. Remove media and ribbon. D. Using a Cotton Swab (or lint-free cloth) dampened with isopropyl alcohol, wipe the

Platen and the Assist Roller clean. Manually rotate the rollers as necessary, wiping,

rotating, and repeating until the surfaces of each are clean.

5.2.6 Cleaning the Ribbon Path Components (Thermal Transfer equipped)

Smooth ribbon flow can become impeded if the components are dirty. Clean them as follows:

A. Turn OFF the Power Switch and unplug the power cord from the AC Receptacle. Raise

the Cover then remove media and ribbon. B. Using a Cotton Swab dampened with alcohol, wipe the Ribbon Idlers clean.

C. Using a Cotton Swab dampened with alcohol, wipe the Ribbon Shield clean.

D. Reload media and ribbon then close the Cover.

5.2.7 Cleaning the Exterior Surfaces

When soiled, the exterior surfaces of the printer should be cleaned using a general-purpose cleanser. Never use abrasive cleansers or solvents, and never pour a cleanser directly onto the printer.

A. Turn OFF the Power Switch and unplug the power cord from the AC Receptacle. B. Using a soft cloth (or sponge) dampened with a non-abrasive cleanser, wipe the

exterior surfaces clean. C. Allow the surfaces to dry before reconnecting power.

5.3 Replacing the Printhead

If the printhead needs to be replaced, follow the procedure below:

• Only use a Datamax-O’Neil IntelliSEAQ™ printhead.

• Printheads are fragile; handle with extreme care and never use sharp

objects on the surface.

• If you have questions, contact a qualified technician or Datamax-O’Neil

Technical Support before proceeding.

A. Turn OFF the Power Switch then touch a bare metal printer surface (e.g., the frame)

to discharge any static electricity present on your body. B. Unplug the printer and open the access cover. If ribbon is installed, remove it . C. Lower the Printhead Assembly and loosen the Printhead Mounting Screw. (If using an

H-8308X model, loosen both mounting screws.) D. Carefully raise the Printhead Assembly. Grasp the printhead then disconnect the two

cables and remove the printhead. E. Position a new printhead under the Printhead Assembly and connect the previously

removed cables. F. After ensuring that the printhead cables are not pinched, place the printhead onto

the locating pins under the Printhead Assembly and secure it by tightening the

Printhead Mounting Screw(s). [Do not over-tighten the screw(s)].

G. Using a Cotton Swab moistened (not soaked) with isopropyl alcohol, clean the

printhead then allow it to dry.

H. If removed, reinstall ribbon. Lower and lock the Printhead Assembly. Plug in the

printer and turn ON the Power Switch.

6 Troubleshooting

6.1 Problem Resolution

The following chart provides basic troubleshooting steps for diagnosing problems with the printer. If the symptoms remain after troubleshooting, contact your technical support representative.

Warning: Do not open the right side panel that covers the internal electronic components. Due to the high voltage and the sensitivity of the components, opening the panel can lead to injury and may void the manufacturer’s warranty.

Symptom Causes Solutions

 Redesign the label using another

method

System Error

Out of Ribbon

Out of Paper

Cutter Jammed

Rewinder Full

Printhead Unlatched

Print media settings may not match the installed media and ribbon.

The ribbon diameter may be too low to continue printing.

A fault may have occurred with the ribbon controller hardware or software.

The printer may be out of media.  Install a new media roll.

The media guides may not be adjusted correctly.

The media is too transparent to be detected.

The cutter may have a jam.

Cutter Home sensor may be dirty.

Cutter hardware has failed.

The rewinder may be full.

The rewinder may be obstructed and turning slowly.

The printhead may be unlatched.

The printhead latch sensor may be faulty.

 Use a different communications

channel.

 Contact your Technical Support

representative.

 Install a new ribbon

 Ensure the latest software has been

installed.

 Correct the media guide set-

 Perform “Calibrate Sensors.”

 Remove the jam from the cutter.

 Test the cutter.  Clean the Cutter Home sensor.

 Test the cutter.  Ensure the cutter is properly

installed.

 Test the cutter.  Remove the media from the

rewinder.

 Test the rewinder function.  Check for obstructions that hinder the

rewinder from turning.

 Test the rewinder function.  Close and latch the printhead

mechanism.

 Contact your technical support

representative.

tings.

Symptom Causes Solutions

Printhead Hot

FPGA Hardware

NV RAM Hardware

PAPER Sensor Blocked

Paper Calibration

No Top-of-Form Found

GPIO Hardware

Present Sensor Hardware

The printhead too hot or is faulty.

There may be a poor cable connection.

The main controller board may be

faulty.

 Allow to cool or contact your technical

support representative.

 Contact your technical support

representative.

 Ensure the latest software update has

been performed.

 Contact your technical support

representative.

 Clean the debris from the sensor.

Adhesive, dirt or remnants of a label may be covering the sensor.

 Perform “Calibrate Sensors”

calibration.

The main controller board may be faulty.

The Top-of-Form sensor failed the “Calibrate Sensors” calibration due to a faulty sensor.

The wrong Top-of-Form sensor side may have been selected and not able

to read

media characteristics. The characteristics of the media may not

be sensed by the printer. (Ex. gap,

notch,

mark)

The gap or mark was not found.

 Contact your technical support

representative.

 Contact your technical support

representative.

 Ensure the Top-of-Form has

correctly.

 Set the paper mode to continuous.  Install different media.

 Ensure the Top-of-Form has

set correctly.

been set

been

 Install different media.  Check the print mechanism for a

The label image size exceeded the maximum of 99 inches.

jam.

 Calibrate the printer for the

media

being used.

 Clean the debris from the sensors.

There may be dirt or debris obstructing the Top-of-Form sensor.

 Perform “Calibrate Sensors”

calibration.

There may be a poor connection to the GPIO logic board.

The GPIO logic board may be faulty.

 Contact your technical support

representative.

 Contact your technical support

representative.

There may be a poor connection.  Perform the Present Sensor test. The Present Sensor module may be

faulty. The Ribbon Version may need to be

upgraded.

There may be a poor connection.

 Perform the Present Sensor test.

 Ensure the latest software has been

installed.

 Contact your technical support

representative.

paper

The Ribbon Controller module may be faulty.

 Contact your technical support

representative.

6.2 Troubleshooting Print Quality

Tools

 Datamax-O’Neil approved media  Datamax-O’Neil approved matching ribbon (for printers with the thermal transfer

option)

 3mm hex head wrench  1.5mm hex head wrench  Magnifying lens  Barcode verifier and grading system  Printhead cleaning card  Printhead cleaning pen

Preliminary Instructions

1. Ensure the latest software has been loaded.

2. Load the media and ribb on according to the instruction s in the Setup section.

Note: Verify that the ribbon is tightly wound on the supp ly roll with no wrink les . Note: Verify that t he paper is pr operly exiting the printer.

3. Specify the appropriate media and ribbon in the menu.

4. Print a Quality Label from the Test menu.

5. Examine the print quality.

Note: Some imperfec tions can be caused by a contaminated printhead. Clean the pri n thead and

reprint the label.

Symptom Possible Solutions

No Print or Poor Print Quality

Light Print on One Side

Print Quality Defect

Verify the proper media and ribbon are being used. Verify the printhead connections are fully seated.

Adjust the ribbon cam and ribbon shield to add tension to the print side.

Verify the printhead connections are fully seated.

printhead. Contact your technical support representative.

Clean the printhead and platen roller with factory-approved supplies.

Verify there are no ribbon folds or wrinkles under the printhead.

Replace the

cleaning

light

Print Quality gets worse over time

Replace the printhead if there is a missing dot. Printhead is at the end of life and should be replaced.

Contact your technical support representative.

Symptom Possible Solutions

Incomplete horizontal lines requires an increase in the setting and/or more tension applied to the lighter print side of the ribbon shield.

sharpness

Diminished print quality on the Quality Label

Ladder barcode quality is diminished

Image size is out of the print area (off the side or top or truncated from the label

For higher-grade barcodes, lighten the print by reducing the setting.

For white specks inside dark boxes, increase the darkness and clean the printhead and platen roller.

If the small font is not readable, increase the darkness setting.

When dithering increments are not equal, adjust the darkness

If graphics are not displayed properly, adjust the sharpness setting. Examine the media adjustment levers and ensure there is a

.8mm to 1.5mm gap between the levers and the media. Turn off print truncation.

Ensure the image width is the same as the print width.

darkness

setting

setting.

6.3. Error and Warning Messages

The printer displays messages when the possibility of a problem or an actual fault occurs. Depending upon the displayed message, find the possible action or solution in the tables below.

Error Messages

The following messages may be displayed:

Errors Description

SYSTEM ERROR Illegal label format or communications error OUT OF RIBBON Out of ribbon OUT OF PAPER Out of paper CUTTER JAMMED Cutter is jammed REWINDER FULL Rewinder is full PRINT HEAD UNLATCHED Printhead is unlatched PRINTHEAD HOT Printhead is critically hot FPGA HARDWARE Analog to digital converter hardware fault NV RAM HARDWARE Non-volatile memory hardware fault PAPER SENSOR BLOCKED Top-of-form sensor blocked or hardware fault PAPER CALIBRATION Could not calibrate media NO TOP OF FORM FOUND Could not find a gap or mark RIBBON HARDWARE Ribbon controller hardware fault PRESENT SENSOR Present Sensor hardware fault GPIO HARDWARE GPIO hardware fault MOTOR HOT Motor is critically hot

Note: System errors are not caused by media mismatches but can be caused by a poor label

format.

Warning Messages

The following messages may be displayed:

Warnings Description

RIBBON LOW Ribbon level low MAINTENANCE REMINDER Maintenance timer has expired POWER SUPPLY HARDWARE Printhead voltage above maximum specifications POWER SUPPLY LOW Printhead voltage below minimum specifications UNRECOGNIZED PRINTHEAD Unidentified printhead installed PRINTHEAD COOLING Printhead is cooling down PAPER CALIBRATION MARGINAL Paper sensor calibration marginal PERFORM CALIBRATE SENSORS There is a need to run Calibrate Sensors UNLATCH THE PRINTHEAD Printhead needs to be unlatched LOAD PAPER No paper while idle LATCH THE PRINTHEAD Printhead unlatched while in idle PAPER LOW The paper media is low CUTTER NOT INSTALLED The cutter is enabled but not installed GPIO NOT INSTALLED The GPIO is enabled but not installed PRESENT SENSOR NOT INSTALLED The present sensor is enabled but not installed RIBBON NOT INSTALLED The ribbon controller is enabled but not installed REWINDER NOT INSTALLED The rewinder is enabled but not installed CLOSE THE CUTTER COVER The cutter cover is not magnetically closed MODEL MISMATCH The printer has received settings intended for a different printer model PAPER WIDTH HARDWARE The paper width sensor is malfunctioning

Datamax h-class h-8308p Operator's Manual

Specifications and Main Features

Frequently Asked Questions

User Manual