Covidien ForceTriad Troubleshooting and Service guide
ForceTriad Energy PlatformForceTriad Energy Platform
Customer Support
Calibration Procedure
Troubleshooting
System Service
Periodic Safety Check
Customer SupportCustomer Support
Calibration ProcedureCalibration Procedure
TroubleshootingTroubleshooting
System ServiceSystem Service
Periodic Safety CheckPeriodic Safety Check
Covidien Customer Support ContactsCovidien Customer Support Contacts
Main Menu
Main Menu
Click anywhere on the map to access the Covidien technical support websiteClick anywhere on the map to access the Covidien technical support website
Covidien | December 7, 2011 | Confidential
Main Menu
The
different
calibration
levels
defined
below
are
the
by
d
i
d
Calibration Level 0
Utility Calibration
Main Menu
Calibration ProcedureCalibration Procedure
CALIBRATION PROCEDURE DEFINITION
The calibration procedure has been broken down into four different areas of calibration. The different calibration areas
segregate the full calibration procedure into smaller, more manageable calibration sections. These sections are then
selected based on the service performed. Additional information can be found by clicking on the flow chart below.
MINIMUM requirement of level of calibration to be
performed. Ultimately, a full, level 6 calibration is
preferred for all levels of service work completed.
The full calibration procedure definition, including a step-
-step procedure, canbefoun
Service Manual. The information found in the Calibration
Procedure section of this guide is for reference only.
CalibrationLevelDefinition
No calibration required
Periodic Safety Check required
ntheForceTria
Covidien | December 7, 2011 | Confidential
Calibration Level 1 Scanner Calibration
Calibration Level 2 System Leakage Null Calibration
Calibration Level 3
Calibration Level 4
Calibration Level 5
Calibration Level 6 Full calibration required
System Leakage Null Calibration
Power Calibration
System Leakage Null Calibration
Power Calibration
External Sensor Calibration
System Leakage Null Calibration
Main Menu
The
System
Leakage
Null
Calibration
process
consists
of
adjusting
theLCTuning
on
the
system
This
is
Calibration Procedure
LC Tuning Setup Example
System Leakage Null CalibrationSystem Leakage Null Calibration
.
accomplished by using the equipment outlined below and using the touch screen menu navigating to the
calibration section.
Main Menu Service Diagnostics Debug Mode
LC Tuning Setup ExampleLC Tuning Setup Example
Covidien | December 7, 2011 | Confidential
Item Qty
Ground Lug Cable 1
D4 Cable with Current Probe 1
Current Monitor 1
REM Adaptor 1
#0 Flathead Screwdriver 1
LC Tuning Calibration SetupLC Tuning Calibration Setup
System Leakge Null Cal
Main Menu
Covidien | December 7, 2011 | Confidential
Utility CalibrationUtility Calibration
The
Utility
Calibration
process
consists
of
setting
up
the
date
&
time
screen
brightness
touch
screen
and
p
Brightness Setup ExampleBrightness Setup Example
Calibration Procedure
Set Time & Date Example
Brightness Setup Example
Touchscreen Setup Example
Scanner Setup Example
Main Menu
,
scanners on the system. This is accomplished by using the equipment outlined below and using the touch
screen menu navigating to the calibration section.
TIME & DATE:
Main Menu Setup TimeAnd Date
BRIGHTNESS, TOUCH SCREEN, & SCANNER:
Main Menu Service Maintenance Calibrate Brightness
Touch Screen
Scanner
Set Time & Date ExampleSet Time & Date Example
,
,
Touch Screen Setup ExampleTouch Screen Setup Example
Scanner Setup ExampleScanner Setup Example
Covidien | December 7, 2011 | Confidential
Item Qty
Stylus (Optional) 1
Ligasure 1 Dot Code Instrument 1
Set Time & Date SetupSet Time & Date Setup
time
Utility Calibration
Main Menu
DATE & TIME SETUP PROCEDURE
Navigate the ForceTriad touch screen menu to
“Setup”, then “Time And Date” to the screen to the
left. On this screen, use thegreen up and down
arrows to set the date and time.
After completion of setting the date and time,
select the green check mark to store the date &
.
Covidien | December 7, 2011 | Confidential
Brightness Calibration SetupBrightness Calibration Setup
High Intensity
Low Intensity
y
y
gy
y
Utility Calibration
Main Menu
Covidien | December 7, 2011 | Confidential
High Intensit
Low Intensit
Inactive Screen
Touch Screen Calibration SetupTouch Screen Calibration Setup
gpp
Utility Calibration
TOUCH SCREEN SETUP PROCEDURE
Under the “Calibration” section of the touch
screen menu, select the touch screen
calibration. You will be prompted to touch the
crosshair icon on the screen.
Preferably using a stylus, begin touching the
center mark of the crosshairs beginning with
the left screen moving right.
Main Menu
Your finger tip is an acceptable alternative to
the stylus.
Covidien | December 7, 2011 | Confidential
Scanner Calibration SetupScanner Calibration Setup
insert
dot
code
handsets
Utility Calibration
Scanner Calibration
Performing initial scanner calibration on all ports.
Please wait for calibration to complete.
Cancel may leave scanners in unusable state.
Main Menu
SCANNER SETUP PROCEDURE
Under the “Calibration” section of the touch screen menu,
select the scanner calibration. You will be prompted to
.
Using appropriate hand pieces, insert the hand piece into
the corresponding receptacles as prompted by the on
screen commands.
Covidien | December 7, 2011 | Confidential
Power CalibrationPower Calibration
The
Power
Calibration
process
consists
of
measuring
theRFleakage
current
and
voltage
on
the
system
This
is
RF Leakage Setup ExampleRF Leakage Setup Example
D4 Cable with Current Probe
1
Resistors (1K
Ω
& 5K
Ω
250W)
1
Calibration Procedure
RF Leakage Setup Example
Current Cal Setup Example
Voltage Cal Setup Example
Main Menu
,
accomplished by using the equipment outlined below and using the touch screen menu navigating to the
calibration section.
Main Menu Service Maintenance Calibrate Leakage
Current Cal
Voltage Cal
Item Qty
Ground Lug Cable 1
,
.
Current Cal Setup ExampleCurrent Cal Setup Example
Voltage Cal Setup ExampleVoltage Cal Setup Example
Covidien | December 7, 2011 | Confidential
Current Monitor 1
REM Adaptor 1
Cable Lead 2
-
WARNING: Do not hold down on the pushbuttons!
RF Leakage Calibration SetupRF Leakage Calibration Setup
Power Calibration
Main Menu
Covidien | December 7, 2011 | Confidential
WARNING: Do not hold down on the pushbuttons!
Current Calibration SetupCurrent Calibration Setup
Power Calibration
Main Menu
Covidien | December 7, 2011 | Confidential
WARNING: Do not hold down on the pushbuttons!
Voltage Calibration SetupVoltage Calibration Setup
Power Calibration
Main Menu
Covidien | December 7, 2011 | Confidential
WARNING: Do not hold down on the pushbuttons!
Main Menu
The
External
Sensor
Calibration
process
consists
of
measuring
the
REM
and
AutoBipolar
settings
on
the
system
p
p
Calibration Procedure
Autobipolar Setup Example
REM Setup Example
External Sensor CalibrationExternal Sensor Calibration
This is accomplished by using the equipment outlined below and using the touch screen menu navigating to the
calibration section.
Main Menu Service Maintenance Calibrate REM
AutoBi
.
AutoBipolar Setup ExampleAutoBipolar Setup Example
REM Setup ExampleREM Setup Example
Covidien | December 7, 2011 | Confidential
Item Qty
REM Calibrator 1
Load Box 1
REM Calibration Cable 1
AutoBipolar Cable 1
Autobipolar Calibration SetupAutobipolar Calibration Setup
External Sensor Calibration
Main Menu
Covidien | December 7, 2011 | Confidential
REM Calibration SetupREM Calibration Setup
External Sensor Calibration
Main Menu
Covidien | December 7, 2011 | Confidential
Main Menu
E3E3
E12E12
E21E21
E259E259
E268E268
E277E277
E286E286
E295E295
E304E304
E5E5
E14E14
E23E23
E261E261
E270E270
E279E279
E288E288
E297E297
E306E306
E7E7
E16E16
E25E25
E263E263
E272E272
E281E281
E290E290
E299E299
E308E308
E9E9
E18E18
E27E27
E265E265
E274E274
E283E283
E292E292
E301E301
E310E310
Main Menu
E2
E11
E20
E258
E267
E276
E285
E294
E303
E3
E12
E21
E259
E268
E277
E286
E295
E304
E4
E13
E22
E260
E269
E278
E287
E296
E305
E5
E14
E23
E261
E270
E279
E288
E297
E6
E15
E24
E262
E271
E280
E289
E298
E306
E307
E7
E16
E25
E263
E272
E281
E290
E299
E8
E17
E26
E264
E273
E282
E291
E300
E308
E309
E9
E18
E27
E265
E274
E283
E292
E301
E310
E10
E19
E257
E266
E275
E284
E293
E302
E311
Non-Error Code Failures
Error Code Definition & TroubleshootingError Code Definition & Troubleshooting
E2E2
E4E4
E6E6
E8E8
E11E11
E13E13
E15E15
E17E17
E20E20
E22E22
E24E24
E26E26
E258E258
E260E260
E262E262
E264E264
E267E267
E269E269
E271E271
E273E273
E276E276
E278E278
E280E280
E282E282
E285E285
E287E287
E289E289
E291E291
E294E294
E296E296
E298E298
E300E300
E303E303
E305E305
E307E307
E309E309
E10E10
Covidien | December 7, 2011 | Confidential
E19E19
E257E257
E266E266
Non-Error Code FailuresNon-Error Code Failures
E275E275
E284E284
E293E293
E302E302
E311E311
NonNon--Error Code TroubleshootingError Code Troubleshooting
The system responds to a power cycle and begins the system initiation
The three
Dark ScreensDark Screens
display screens show a much darker screen of the expected white Covidien screen.
y
Main Menu
Gray Screens
Black Screens
Dark Screens
Flickering Screens
No Power
User Self-Test Error
Error Code Failures
The system responds to a power cycle and begins the system initiation. The three
Gray ScreensGray Screens
display screens show a blank, gray screen instead of displaying the white Covidien
screen.
Main Menu
Black ScreensBlack Screens
Flickering ScreensFlickering Screens
No PowerNo Power
User Self-Test ErrorUser Self-Test Error
.
display screens show a blank, black screen instead of displaying the white Covidien
screen.
The system responds to a power cycle and begins the system initiation. The three
This can range from slightly darker to nearly unreadable.
The system responds to a power cycle and begins the system initiation. The
screen and/or screens begin to flicker. The flickering can happen once or occur
constantly.
The system does not respond to a power cycle. The system displays and scanners
do not illuminate.
The system initiates the self-test and may pass a portion of the testing. The unit
then fails at some point during the self-test. The unit will generate an error but not
an error code.
Error Code FailuresError Code Failures
Covidien | December 7, 2011 | Confidential
NonNon--Error Code Failures Error Code Failures -- Gray ScreensGray Screens
T
LEADING
COMPONENT
REPLACEMENTS
1.P
Non-Error Code Menu
he failures that aregenerated where the
displays are blank and gray, there are a couple
of scenarios that could cause this. Typically,
cables that are not connected or fully
connected are the cause.
NON-COMPONENT ACTIONS
1. Power cycling the system
2. Inspecting the component cables
1. Ethernet Cable
• (Cable between Controller and Display)
2. Steering Relay Cable
• (Cable between SR and Display)
Main Menu
NON-COMPONENT ACTIONS INSTRUCTION
ower Cycle the unit and allow the system to perform the self-test.
2. Remove the cover to the ForceTriad system and inspect the system
boards ensuring that the boards are properly seated within the
unit and that all cables are also securely connected.
Covidien | December 7, 2011 | Confidential
NonNon--Error Code Failures Error Code Failures -- Black ScreensBlack Screens
T
NON
COMPONENT
ACTIONS
1.
Inverter
Board
1.P
Non-Error Code Menu
he failures that aregenerated where the
displays are blank and black, there is typically
one cause of this type of failure, the inverter
board.
-
1. Power cycling the system
2. Inspecting the component cables
LEADING COMPONENT REPLACEMENTS
Main Menu
NON-COMPONENT ACTIONS INSTRUCTION
ower Cycle the unit and allow the system to perform the self-test.
2. Remove the cover to the ForceTriad system and inspect the system
boards ensuring that the boards are properly seated within the
unit and that all cables are also securely connected.
Covidien | December 7, 2011 | Confidential
NonNon--Error Code Failures Error Code Failures ––No PowerNo Power
T
LEADING
COMPONENT
REPLACEMENTS
1.P
Non-Error Code Menu
he failures that aregenerated where the
system does not power on nor is there any
indication that the system received a signal to
power on. There are a couple of possibilities
to cause this type of failure.
NON-COMPONENT ACTIONS
1. Power cycling the system
2. Inspecting the component cables
1. System Fuse
2. Power Cable
3. Controller Board
4. Low Voltage Power Supply
Main Menu
NON-COMPONENT ACTIONS INSTRUCTION
ower Cycle the unit and allow the system to perform the self-test.
2. Remove the cover to the ForceTriad system and inspect the system
boards ensuring that the boards are properly seated within the
unit and that all cables are also securely connected.
Covidien | December 7, 2011 | Confidential
NonNon--Error Code Failures Error Code Failures ––User SelfUser Self--TestTest
T
NON
COMPONENT
ACTIONS
1.
Footswitch
Board
1.P
Non-Error Code Menu
he failure that isgenerated where the system
fails a user generated self-test via the
“Diagnostics” menu the typical failure mode is
the Footswitch Board.
-
1. Power cycling the system
2. Inspecting the component cables
LEADING COMPONENT REPLACEMENTS
Main Menu
NON-COMPONENT ACTIONS INSTRUCTION
ower Cycle the unit and allow the system to perform the self-test.
2. Remove the cover to the ForceTriad system and inspect the system
boards ensuring that the boards are properly seated within the
unit and that all cables are also securely connected.
Covidien | December 7, 2011 | Confidential
Main Menu
T
NON
COMPONENT
ACTIONS
er
Cable
oe
Cab e
1.P
Non-Error Code Menu
NonNon--Error Code Failures Error Code Failures –– Flickering ScreensFlickering Screens
he failure that isgenerated where the system
fails a user generated self-test via the
“Diagnostics” menu the typical failure mode is
the Footswitch Board.
-
1. Power cycling the system
2. Inspecting the component cables
LEADING COMPONENT REPLACEMENTS
1. Pow
• (Cable between SR and Display)
NON-COMPONENT ACTIONS INSTRUCTION
ower Cycle the unit and allow the system to perform the self-test.
2. Remove the cover to the ForceTriad system and inspect the system
boards ensuring that the boards are properly seated within the
unit and that all cables are also securely connected.
Covidien | December 7, 2011 | Confidential
NonNon--Error Code Failures Error Code Failures –– Dark ScreensDark Screens
T
NON
COMPONENT
ACTIONS
G
COMPO
S
G
CO O
CS
1.P
Non-Error Code Menu
he failure that isgenerated where the system
fails a user generated self-test via the
“Diagnostics” menu the typical failure mode is
the Footswitch Board.
-
1. Power cycling the system
2. Inspecting the component cables
3. Brightness calibration
Main Menu
LEADIN
1. Display Inverter
NENT REPLACEMENT
NON-COMPONENT ACTIONS INSTRUCTION
ower Cycle the unit and allow the system to perform the self-test.
2. Remove the cover to the ForceTriad system and inspect the system
boards ensuring that the boards are properly seated within the
unit and that all cables are also securely connected.
3. Perform a brightness calibration as outlined in the Service Manual.
Covidien | December 7, 2011 | Confidential
E2 E2 –– ERR_SE_ICL_ERRORERR_SE_ICL_ERROR
T
1.Power
cycling
the
system
1.P
Error Code Definition Menu
he E2 error code is designated and issued to
signify that the unit is unable to communicate
to the hardware using the HOST ICL registers.
NON-COMPONENT ACTIONS
2. Performing a full recalibration
LEADING COMPONENT REPLACEMENTS
1. Controller Board
Main Menu
NON-COMPONENT ACTIONS INSTRUCTION
ower Cycle the unit and allow the system to perform the self-test.
2. Remove the cover to the ForceTriad system and inspect the system
boards ensuring that the boards are properly seated within the
unit and that all cables are also securely connected.
3. Perform a level 6 calibration as outlined in the Calibration Section.
Covidien | December 7, 2011 | Confidential
E3 E3 –– ERR_SE_APP_ROM_FAILERR_SE_APP_ROM_FAIL
T
1.Power
cycling
the
system
1.P
Error Code Definition Menu
he E3 error code is designated and issued to
signify that the DSP application ROM check
failed during start-up.
NON-COMPONENT ACTIONS
2. Performing a full recalibration
LEADING COMPONENT REPLACEMENTS
1. Controller Board
Main Menu
NON-COMPONENT ACTIONS INSTRUCTION
ower Cycle the unit and allow the system to perform the self-test.
2. Remove the cover to the ForceTriad system and inspect the system
boards ensuring that the boards are properly seated within the
unit and that all cables are also securely connected.
3. Perform a level 6 calibration as outlined in the Calibration Section.
Covidien | December 7, 2011 | Confidential
E4 E4 –– ERR_SE_BOOT_ROM_FAILERR_SE_BOOT_ROM_FAIL
T
1.Power
cycling
the
system
1.P
Error Code Definition Menu
he E4 error code is designated and issued to
signify that the DSP boot ROM check failed
during start-up.
NON-COMPONENT ACTIONS
2. Performing a full recalibration
LEADING COMPONENT REPLACEMENTS
1. Controller Board
Main Menu
NON-COMPONENT ACTIONS INSTRUCTION
ower Cycle the unit and allow the system to perform the self-test.
2. Remove the cover to the ForceTriad system and inspect the system
boards ensuring that the boards are properly seated within the
unit and that all cables are also securely connected.
3. Perform a level 6 calibration as outlined in the Calibration Section.
Covidien | December 7, 2011 | Confidential
E5 E5 -- ERR_SE_RAM_FAILERR_SE_RAM_FAIL
T
1.Power
cycling
the
system
1.P
Error Code Definition Menu
he E5 error code is designated and issued to
signify that the DSP RAM check failed during
start-up.
NON-COMPONENT ACTIONS
2. Performing a full recalibration
LEADING COMPONENT REPLACEMENTS
1. Controller Board
Main Menu
NON-COMPONENT ACTIONS INSTRUCTION
ower Cycle the unit and allow the system to perform the self-test.
2. Remove the cover to the ForceTriad system and inspect the system
boards ensuring that the boards are properly seated within the
unit and that all cables are also securely connected.
3. Perform a level 6 calibration as outlined in the Calibration Section.
Covidien | December 7, 2011 | Confidential
E6 E6 –– ERR_SE_RTOS_FAILERR_SE_RTOS_FAIL
T
NON
COMPONENT
ACTIONS
1.
Controller
Board
1.P
Error Code Definition Menu
he E6 error code is designated and issued to
signify that a software error has occurred.
The E6 error code is typically issued during
real time to signify an operating system error.
-
1. Power cycling the system
2. Performing a full recalibration
LEADING COMPONENT REPLACEMENTS
2. System Display
Main Menu
NON-COMPONENT ACTIONS INSTRUCTION
ower Cycle the unit and allow the system to perform the self-test.
2. Remove the cover to the ForceTriad system and inspect the system
boards ensuring that the boards are properly seated within the
unit and that all cables are also securely connected.
3. Perform a level 6 calibration as outlined in the Calibration Section.
Covidien | December 7, 2011 | Confidential
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