Concord Eye-Q Go LCD FAQ

Concord Eye-Q Go LCD

I am having difficulties installing the camera driver and software. What Should I
do?

If you encounter this issue, please uninstall the driver completely and restart you
computer. Please reinstall the driver again. It's recommended you download the latest
driver version from our website http://www.concord-

camera.com/support/downloads/downloads.htm.

There are two ways to uninstall drivers or software completely:

1.Uninstall the driver or software from Programs:
& From the Start button, click Programs and choose the camera model software and
driver.
& From the camera software folder, select the Uninstall Wizard. When asked if you
want to completely remove the program from your computer, answer Yes. A message
stating that the program was successfully removed is displayed.
& Click Start > Shut Down.
When the Shut Down dialog box is displayed, choose Restart.
& Click OK to restart your computer.

2. Uninstall the driver or software from the Control Panel:

& From the Start button, click Settings > Control Panel.
& Double-click Add/Remove Programs.
& Highlight the desired software and click the Change/Remove button.
& Proceed to the next step following the on-screen instructions.
& Click Start > Shut Down.

When the Shut Down dialog box is displayed, choose Restart. Click OK to restart your
computer.

Does the Concord Eye-Q Go LCD support Windows 98First Edition?

This camera supports Windows 98 Second Edition and higher operating system.

What is the difference between the PC and the HDD mode of my Concord Eye-Q
Go LCD?

The PC mode uses the WDM/TWAIN driver and it allows you to capture live video
clips on your computer by using the ArcSoft VideoImpression software or capture still
images by using the ArcSoft PhotoImpression software. On the other hand, the HDD
mode allows you to view or download images and video clips stored in your camera's
internal memory or external memory using a mass storage or the Removable Disk
driver on your computer.

Concord Eye-Q Go LCD

After taking a picture or two, my camera suddenly turns off. Is there something
wrong with it?

There is nothing wrong with your camera. The camera has a built-in power saving
feature that turns the camera off after more than 60 seconds of inactivity (default
setting) to conserve battery power. The auto off time setting can be changed in the set
up menu.
Changing the Auto off Time Setting:

1. Set the camera to Camera Mode.

2. Press the Menu button to display the main menu.

3. Press until the Setup is highlighted.

4. Press to enter the Setup submenu.

5. In the Setup menu, press to highlight “Time-Out Time”.

6. Press to enter “Time-Out”. Press to highlight the time you want.

7. Press the OK button to save your selection.

Can I use my camera as a web camera?

This camera can be used as a web camera provided your computer runs on a
Windows operating system and also work with many popular video conferencing
software titles. Please remember to set your camera to PC (WDM/ TWAIN driver)
mode. The web camera feature is not compatible with MAC computers.

How to set the camera to Web Camera mode:

1. Set the Mode Switch to Camera Mode.

2. Press Menu button to view the Main Menu.

3. Press until Setup is highlighted.

4. Press to enter the Setup Menu.

5. In the Setup menu press until Driver is highlighted.

6. Press to change the setting to “Web”.

7. Press the Menu button to exit.