Compaq DL580 - ProLiant - 1 GB RAM, DL580R01 - ProLiant - 512 MB RAM Maintenance And Service Manual

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Page 1

ProLiant DL580 Server

Maintenance and Service Guide

Third Edition (March 2001) Part Number 152301-003 Spare Part Number 178139-001 Compaq Computer Corporation

Page 2

Notice

Compaq, the Compaq logo, ProLiant, Compaq Insight Manager, ROMPaq, and SmartStartRegistered in U.S. Patent and Trademark Office.

DeskPro is a resgistered trademark of Compaq Information Technologies, L.P. in the United States and other countries.

Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in the United States and/or other countries.

Intel and Pentium are trademarks of Intel Corporation in the United States and/or other countries.

UNIX is a trademark of The Open Group in the United States and other countries.

All other product names mentioned herein may be trademarks of their respective companies.

Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice. The warranties for Compaq products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.

Compaq ProLiant DL580 Server Maintenance and Service Guide Third Edition (March 2001) Part Number 152301-003 Spare Part Number 178139-001

Page 3

About This Guide

Symbols in Text.........................................................................................................vii

Compaq Technician Notes .......................................................................................viii

Rack Stability ...........................................................................................................viii

Getting Help ...............................................................................................................ix

Compaq Technical Support................................................................................. ix

Compaq Website .................................................................................................ix

Compaq Authorized Reseller ..............................................................................ix

Chapter 1

Illustrated Parts Catalog

Mechanical Parts Exploded View.............................................................................1-2

Mechanical Spare Parts List ..................................................................................... 1-3

System Components Exploded View .......................................................................1-4

System Components Spare Parts List....................................................................... 1-5

Contents

Chapter 2

Removal and Replacement Procedures

Electrostatic Discharge Information.........................................................................2-2

Symbols on Equipment ............................................................................................2-3

Preparation Procedures............................................................................................. 2-4

Hot-Pluggable Parts...........................................................................................2-4

Non-Hot-Pluggable Parts ..................................................................................2-4

Powering Down the Server................................................................................2-5

Rack Warnings ..................................................................................................2-6

Server Warnings and Precautions......................................................................2-7

Top Access Panel .....................................................................................................2-8

Power On/Standby Switch with LED Indicators ......................................................2-9

Front Bezel .............................................................................................................2-11

Hot-Plug Fan Assembly Identification...................................................................2-12

Hot-Plug Fan Assemblies.......................................................................................2-13

Removable Media and Related Components..........................................................2-14

Media Storage .................................................................................................2-14

Hot-Plug Hard Drives......................................................................................2-15

CD-ROM and Diskette Drive Removable Media Assembly...........................2-17

1.44-MB Diskette Drive..................................................................................2-18

24X or Higher Low-Profile CD-ROM Drive ..................................................2-19

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iv Compaq ProLiant DL580 Server Maintenance and Service Guide

Removal and Replacement Procedures

continued

Cable Routing Diagrams ........................................................................................2-20

24X or Higher Low-Profile CD-ROM Signal and Power Cables ...................2-20

Diskette Drive Signal and Power Cables.........................................................2-20

Power Switch Cables.......................................................................................2-21

Power Backplane Board Cables ......................................................................2-22

Peripheral Board Data Cables .........................................................................2-23

Hot-Plug Power Supply.......................................................................................... 2-24

Processors and Processor Terminator Modules......................................................2-25

Processor and Processor Terminator Module Locations ................................. 2-25

Processor .........................................................................................................2-26

Processor Terminator Module.........................................................................2-27

Peripheral Board.....................................................................................................2-28

Memory .................................................................................................................. 2-29

Dual Inline Memory Module Combinations ...................................................2-30

Memory Board ................................................................................................2-31

Dual Inline Memory Modules .........................................................................2-32

Center Wall ............................................................................................................2-33

SCSI Hard Drive Backplane Board........................................................................2-34

Wide Ultra2/Ultra3 Hard Drive Cage.....................................................................2-35

PCI Expansion Boards............................................................................................2-36

PCI Hot Plug Expansion Boards .....................................................................2-36

Non-Hot-Plug Expansion Boards.................................................................... 2-40

PCI Hot Plug Basket Insulator ...............................................................................2-41

PCI Hot Plug LED Switchboard and Cable............................................................2-42

PCI Guide Bracket..................................................................................................2-43

Power Backplane Board .........................................................................................2-44

System Board with Subpan ....................................................................................2-45

Processor Cage .......................................................................................................2-46

AC Power Cable Assembly....................................................................................2-47

Integrated Smart Array Controller Features ...........................................................2-50

Integrated Smart Array Controller ..................................................................2-51

Replacement Battery ..............................................................................................2-52

Chapter 3

Diagnostics and Troubleshooting

Diagnostic Tools Utility Overview...........................................................................3-2

Default Configuration...............................................................................................3-4

Default Configuration Messages.......................................................................3-4

INSPECT..................................................................................................................3-4

Utilities Access.........................................................................................................3-5

Running the Utilities from the System Partition ...............................................3-5

Running the Utilities from Diskette ..................................................................3-6

Running the Utilities from the Compaq SmartStart and Support Software CD 3-6

Power-On Self-Test..................................................................................................3-7

POST Error Messages .......................................................................................3-7

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Diagnostics and Troubleshooting

continued

Diagnostics Software..............................................................................................3-22

Steps for Diagnostics.......................................................................................3-22

100 – 199, Primary Processor Test Error Codes .............................................3-23

200 – 299, Memory Test Error Codes............................................................. 3-24

300 – 399, Keyboard Test Error Codes ........................................................... 3-25

400 – 499, Parallel Printer Test Error Codes...................................................3-25

500 – 599, Graphics Display Unit Test Error Codes.......................................3-26

600 – 699, Diskette Drive Test Error Codes ...................................................3-27

1100 – 1199, Serial Test Error Codes .............................................................3-28

1200 – 1299, Modem Communications Test Error Codes ..............................3-28

1700 – 1799, Hard Drive Test Error Codes.....................................................3-29

1900 – 1999, Tape Drive Test Error Codes.....................................................3-30

6000 – 6099, Compaq Network Interface Controller Test Error Codes..........3-30

6500 – 6599, SCSI Hard Drive Test Error Codes ...........................................3-31

6600 – 6699, SCSI/IDE CD-ROM Drive Test Error Codes............................3-31

6700 – 6799, SCSI Tape Drive Test Error Codes ...........................................3-32

8600 – 8699, Pointing Device Interface Test Error Codes..............................3-32

Array Diagnostic Utility.........................................................................................3-33

Integrated Management Log...................................................................................3-53

Multiple Ways of Viewing the IML................................................................ 3-53

Event List ........................................................................................................3-55

Event Messages...............................................................................................3-55

Rapid Error Recovery.............................................................................................3-58

Automatic Server Recovery-2.........................................................................3-58

Server Health Logs..........................................................................................3-68

ASR-2 Integrated Management Log Messages...............................................3-68

Storage Fault Recovery Tracking....................................................................3-71

Storage Automatic Reconstruction..................................................................3-71

Network Interface Fault Recovery Tracking...................................................3-71

Memory Fault Recovery Tracking ..................................................................3-71

Remote Management Features ...............................................................................3-72

ROMPaq Error Recovery Options..........................................................................3-73

ROMPaq Disaster Recovery ...........................................................................3-73

Redundant ROM Image Recovery ..................................................................3-74

Compaq Insight Manager .......................................................................................3-75

Features of Compaq Insight Manager .............................................................3-75

Compaq Insight Manager Software Architecture............................................ 3-76

Contents v

Chapter 4

Connectors, Switches, and LED Indicators

Connectors................................................................................................................4-2

Rear Panel Connectors ......................................................................................4-2

System Board Connectors ................................................................................. 4-3

Peripheral Board Connectors.............................................................................4-4

Power Backplane Board Connectors.................................................................4-5

SCSI Hard Drive Backplane Board Connectors................................................4-6

Switches ...................................................................................................................4-7

Configuration (Maintenance) Switchbank (SW1).............................................4-7

Clearing CMOS.................................................................................................4-8

Processor Core Frequency (SW4) and System ID (SW6) Switches.................. 4-9

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vi Compaq ProLiant DL580 Server Maintenance and Service Guide

Connectors, Switches, and LED Indicators

continued

LED Indicators .......................................................................................................4-11

Front Bezel LED Indicators ............................................................................4-12

Interlock Status LED Indicators......................................................................4-13

Internal Diagnostics Display Indicator............................................................4-14

Hot-Plug Power Supply LED Indicators .........................................................4-15

Hot-Plug Fan LED Indicators..........................................................................4-16

PCI Hot Plug Switchboard LED Indicators.....................................................4-17

Hot-Plug Hard Drive LED Indicators..............................................................4-19

Diskette Drive and CD-ROM LED Indicators ................................................4-20

Chapter 5

Physical and Operating Specifications

System Unit .............................................................................................................. 5-2

Hot-Plug Hard Drives...............................................................................................5-3

Hot-Plug Power Supply............................................................................................ 5-4

Memory .................................................................................................................... 5-5

1.44-MB Diskette Drive ...........................................................................................5-5

24X Low-Profile CD-ROM Drive............................................................................5-6

NC3134 Fast Ethernet NIC 64 PCI Dual Base 10/100 Controller............................5-8

Integrated Smart Array Controller............................................................................5-9

Smart Array 4200 Controller..................................................................................5-10

Index

Page 7

About This Guide

This maintenance and service guide is designed to be used as a reference, spare parts catalog, troubleshooting, and step-by-step disassembly guide when servicing the Compaq ProLiant™DL580server.

WARNING: To reduce the risk of personal injury from electric shock and hazardous energy levels, only authorized service technicians should attempt to repair this equipment. Improper repairs could create conditions that are hazardous.

IMPORTANT: The installation of options and servicing of this product shall be performed by individuals who are knowledgeable of the procedures, precautions, and hazards associated with equipment containing hazardous energy circuits.

Symbols in Text

These symbols may be found in the text of this guide. They have the following meanings.

IMPORTANT: Text set off in this manner presents clarifying information or specific instructions.

NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information.

WARNING: Text set off in this manner indicates that failure to follow directions in the warning

could result in bodily harm or loss of life.

CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.

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viii Compaq ProLiant DL580 Server Maintenance and Service Guide

Compaq Technician Notes

WARNING: Only authorized technicians trained by Compaq should attempt to repair this

equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard.

WARNING: To reduce the risk of electric shock or damage to the equipment:

■ If the system has multiple power supplies, disconnect power from the system by

unplugging all power cords from the power supplies.

■ Do not disable the power cord grounding plug. The grounding plug is an important safety

feature.

■ Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at

all times.

CAUTION: To properly ventilate your system, you must provide at least 30.5 cm (12 inch) of clearance at the front and back of the computer.

IMPORTANT: Any indications of component replacement or printed wiring board modifications may void any warranty.

Rack Stability

CAUTION: The computer is designed to be electrically grounded (earthed). To ensure proper

operation, plug the AC power cord into a properly grounded AC outlet only.

WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:

■ The leveling jacks are extended to the floor.

■ The full weight of the rack rests on the leveling jacks.

■ The stabilizing feet are attached to the rack if it is a single-rack installation.

■ The racks are coupled together in multiple-rack installations.

■ Only one component is extended at a time. A rack may become unstable if more than one

component is extended for any reason.

Page 9

Getting Help

If you have a problem and have exhausted the information in this guide, you can get further information and other help in the following locations:

Compaq Technical Support

In North America, call the Compaq Technical Phone Support Center at 1-800-OK-COMPAQ. This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored.

Outside North America, call the nearest Compaq Technical Support Phone Center. Telephone numbers for worldwide Technical Support Centers are listed on the Compaq website. Access the Compaq website by logging on to the Internet:

http://www.compaq.com

Be sure to have the following information available before you call Compaq:

■ Technical support registration number (if applicable)

■ Product serial number

About This Guide ix

■ Product model name and number

■ Applicable error messages

■ Add-on boards or hardware

■ Third-party hardware or software

■ Operating system type and revision level

Compaq Website

The Compaq website has information on this product as well as the latest drivers and Flash ROM images. Access the Compaq website by logging on to the Internet:

http://www.compaq.com

Compaq Authorized Reseller

For the name of your nearest Compaq authorized reseller:

■ In the United States, call 1-800-345-1518.

■ In Canada, call 1-800-263-5868.

Elsewhere, refer to the Compaq website for locations and telephone numbers.

Page 10

Chapter 1

Illustrated Parts Catalog

This chapter provides the illustrated parts breakdown and a spare parts list for the Compaq ProLiant™ DL580 server. See Table 1-1 and Table 1-2 for the names of referenced spare parts.

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1-2 Compaq ProLiant DL580 Server Maintenance and Service Guide

Mechanical Parts Exploded View

Figure 1-1. Exploded view of the ProLiant DL580 server mechanical parts

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Mechanical Spare Parts List

Item Description Spare Part Number

Illustrated Parts Catalog 1-3

Table 1-1

Mechanical Spare Parts List

Chassis

1 Chassis kit 177899-001

a) Chassis

b) Wide ultra2/Ultra3 hard drive cage

2 Cover kit 177900-001

a) Front bezel

b) Top access panel

Miscellaneous

3 Center wall and PCI guide bracket 191444-001

4 Plastics kit 187681-001

a) PCI Hot Plug basket insulator

b) CD-ROM stop

c) Peripheral board card guide *

d) PCI card guide retainer *

e) Filter cover *

f) Memory board guide *

g) Optional hot-plug expansion board retainer *

h) Optional expansion board retainer *

5 Power supply blank cover 122641-001

6 Hard drive blank cover 122759-001

* Not shown

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1-4 Compaq ProLiant DL580 Server Maintenance and Service Guide

System Components Exploded View

12a

Figure 1-2. Exploded view of the ProLiant DL580 server system components

Page 14

System Components Spare Parts List

Item Description Spare Part Number

Illustrated Parts Catalog 1-5

Table 1-2

Fans

7 Hot-plug fan assemblies (2), 92 x 38.1 mm (3.62 x 1 ½ inch) 177902-001

8 Hot-plug fan assembly, 92 x 25.4 mm (3.62 x 1 inch) 177903-001

9 Hot-plug fan assembly, 80 x 20 mm (3.15 x 0.79 inch) 177901-001

System Components

10 Power supply, 450 watts, hot-plug 101920-001

11 Replacement battery, peripheral board 179322-001

12 Processors

a) 700-MHz (1-MB) processor with green heatsink 175292-001

b) 700-MHz (2-MB) processor with green heatsink *

c) 900-MHz (2-MB) processor with green heatsink *

13 Processor terminator module 329271-001

14 Power On/Standby Switch with LED indicators 170321-001

Memory

15 128-MB DIMM (100-MHz SDRAM, 64-Megabit, CL-2) 146488-001

16 256-MB DIMM (100-MHz SDRAM, 128-Megabit, CL-2) * 146489-001

17 256-MB DIMM (100-MHz SDRAM, 64-Megabit, CL-2) * 170514-001

175293-001

188594-001

18 512-MB DIMM (100-MHz SDRAM, 128-Megabit, CL-2) * 146490-001

19 512-MB DIMM (100-MHz SDRAM, 256-Megabit, CL-2) * 170515-001

20 1-GB DIMM (100-MHz SDRAM, 256-Megabit, CL-2) * 170518-001

* Not shown

continued

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1-6 Compaq ProLiant DL580 Server Maintenance and Service Guide

Table 1-2 System Components Spare Parts List

Item Description Spare Part Number

continued

Boards

21 SCSI hard drive backplane board 387090-001

22 Power backplane board (with subpan) 161452-001

23 PCI Hot Plug LED switchboard and cable 168066-001

24 Memory board, 16-DIMM 168064-001

25 Peripheral board 101951-001

26 System board with subpan 175563-001

27 NC3134 Fast Ethernet NIC 64 PCI Dual Base 10/100 Controller 161105-001

Media Storage Devices

29 CD-ROM Drive, 24X Low Profile 323332-001

30 Diskette drive 158266-001

Miscellaneous

31 Integrated Smart Array Controller (RAID) 158855-002

32 Processor cage 189941-001

33 Power cable kit * 190016-001

a) Diskette/LVD power cable assembly

b) 10-position PS and MB power cable assembly

c) 12-position PS and MB power cable assembly

d) AC power cable assembly

* Not shown

continued

Page 16

Illustrated Parts Catalog 1-7

Table 1-2 System Components Spare Parts List

Item Description Spare Part Number

34 Signal cable kit * 187682-001

a) Fan cable assembly, left side (1- and 2-inch)

b) Fan cable assembly, right side, (3- and 4-inch)

c) Fan cable assembly, right side, (5- and 6-inch)

d) Fan cable assembly, rear (7- and 8-inch)

e) Diskette drive data cable assembly

f) Data cable assembly, PS and MB

g) Internal/External VHDCI cable assembly

h) CD-ROM drive signal/power shared cable assembly

35 Cable clips * 189939-001

a) Double cable clip (adhesive back)

b) Cable clip wire wrap (adhesive back)

c) Clip for flat ribbon cable

d) Cable clip retainer (adhesive back)

e) Cable clip retainer, 0.125-inch diameter

f) Cable clip retainer, 7/16-inch diameter

g) Cable clip, 1/2-inch (adhesive back)

36 Return kit * 161500-001

continued

37 Country kit (rack) * 178931-001

38 Rack mounting kit * 134699-001

39 Maintenance and service guide * 178139-001

Options

40 9.1-GB hot-plug Wide-Ultra2 hard drive (7,200 rpm, 1-inch) * 104665-001

41 9.1-GB hot-plug Wide-Ultra2 hard drive (10,000 rpm, 1-inch)* 386536-001

42 9.1-GB hot-plug Wide-Ultra3 hard drive (10,000 rpm, 1-inch) * 152188-001

43 18.2-GB hot-plug Wide-Ultra2 hard drive (7,200 rpm, 1-inch) * 104663-001

44 18.2-GB hot-plug Wide-Ultra2 hard drive (10,000 rpm, 1-inch) 143920-001

45 18.2-GB hot-plug Wide-Ultra3 hard drive (10,000 rpm, 1-inch) * 152190-001

46 9.1-GB hot-plug Wide-Ultra3 hard drive (15,000 rpm, 1-inch)* 189393-001

47 18.2-GB hot-plug Wide-Ultra3 hard drive (15,000 rpm, 1-inch)* 189395-001

48 36.4-GB hot-plug Wide-Ultra3 hard drive (10,000 rpm, 1-inch)* 177986-001

* Not shown

Page 17

Chapter 2

Removal and Replacement Procedures

This chapter provides subassembly/module-level removal and replacement procedures for the Compaq ProLiant DL580 server. After completing all necessary removal and replacement procedures, run the Diagnostics program to verify that all components operate properly.

WARNING: To reduce the risk of personal injury or damage to the equipment, observe all warnings and cautions throughout this chapter.

WARNING: To reduce the risk of personal injury or damage to the equipment, the installation of options other than hot-plug power devices should be performed only by individuals who are qualified in servicing computer equipment and trained to deal with products capable of producing hazardous energy levels.

To service the ProLiant DL580 server, the following tools are recommended:

■ Torx T-15 screwdriver

■ 4-mm flat-blade screwdriver

■ Phillips screwdriver

■ Wire cutters

■ From the Compaq SmartStart™ and Support Software CD:

GDrive Array Advanced Diagnostics (DAAD) software

GSystem Configuration Utility software

GDiagnostics software

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2-2 Compaq ProLiant DL580 Server Maintenance and Service Guide

Electrostatic Discharge Information

A discharge of static electricity can damage static-sensitive devices or microcircuitry. Proper packaging and grounding techniques are necessary precautions to prevent damage. To prevent electrostatic damage, observe the following precautions:

■ Transport products in static-safe containers such as conductive tubes, bags, or boxes.

■ Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.

■ Cover workstations with approved static-dissipating material. Provide a wrist strap

connected to the work surface and properly grounded (earthed) tools and equipment.

■ Keep work area free of nonconductive materials such as ordinary plastic assembly aids

and foam packing.

■ Always be properly grounded (earthed) when touching a static-sensitive component or

assembly.

■ Avoid touching pins, leads, or circuitry.

■ Always place drives with the Printed Circuit Board (PCB) side down.

■ Useconductivefieldservicetools.

Page 19

Symbols on Equipment

These symbols may be located on equipment in areas where hazardous conditions may exist.

This symbol in conjunction with any of the following symbols indicates the presence of a potential hazard. The potential for injury exists if warnings are not observed. Consult your documentation for specific details.

This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel.

WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.

This symbol indicates the presence of electric shock hazards. The area contains no user or field serviceable parts. Do not open for any reason.

WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure.

This symbol on an RJ-45 receptacle indicates a Network Interface Connection.

WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle.

Removal and Replacement Procedures 2-3

This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists.

WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching.

These symbols on power supplies or systems indicate the equipment is supplied by multiple sources of power.

WARNING: To reduce the risk of injury from electric shock, remove all power cords to completely disconnect power from the system.

This symbol indicates that the component exceeds the recommended weight for one individual to handle safely.

Weight kg

Weight lb

WARNING: To reduce the risk of personal injury or damage to the equipment, observe local occupational health and safety requirements and guidelines for manual material handling.

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2-4 Compaq ProLiant DL580 Server Maintenance and Service Guide

Preparation Procedures

The system power in the ProLiant DL580 server does not completely power down with the front panel Power On/Standby switch. The switch toggles between on and standby, rather than on and off. The standby position removes power from most electronics and the drives, but portions of the power supply and some internal circuitry remain active. To completely remove all power from the system, you must disconnect all power cords from the server. For more information about removing power from the system, see “Powering Down the Server” later in this chapter. See “Server Warnings and Precautions” later in this chapter for further safety information.

IMPORTANT: Before beginning to remove any serviceable part, determine whether the part is hot-pluggable or non-hot-pluggable. Hot-pluggable devices in the ProLiant DL580 server include SCSI hard drives, fans, and power supplies.

Hot-Pluggable Parts

If it is hot-pluggable, do not perform a power shutdown of the server. The access panel can be removed without causing system shutdown. Hot-pluggable devices in the ProLiant DL580 server include Wide Ultra2 and Ultra3 SCSI hard drives, some expansion boards, fans, and power supplies.

IMPORTANT: It is not necessary to power down the server to replace hot-plug devices such as power supplies, fans, or PCI Hot Plug boards when they are not in active use.

Non-Hot-Pluggable Parts

If the part is non-hot-pluggable, the server must be powered down. Non-hot-pluggable parts include the processors, some expansion boards, the peripheral board, DIMMs, and drive cages. See “Powering Down the Server” for complete powering down instructions.

WARNING: To reduce the risk of personal injury or damage to the equipment when moving the server, be sure that:

■ The access panel is securely fastened to the chassis.

■ You do not use the system board tray handle to move the unit.

■ You do not use the rack-mount bezel handles to move the unit.

Page 21

Powering Down the Server

Before beginning any of the removal and replacement procedures for non-hot-plug devices:

1. Press the Power On/Standby switch. This switch places the server in standby mode that disables the main power supply output and provides only auxiliary power (+5V) to the server.

2. Verify that the Power On/Standby switch power LED indicator, is amber and that the fans are off.

3. Disconnect all AC power cords from the AC outlets, and then from the server.

4. Disconnect all external peripheral devices from the server.

56.24 - 70.31 kg 124 - 155 lb

Removal and Replacement Procedures 2-5

WARNING: To reduce the risk of injury from electric shock, remove all power cords to completely disconnect power from the system.

WARNING: To reduce the risk of personal injury or damage to the equipment, observe local occupational health and safety requirements and guidelines for manual material handling.

NOTE: It is necessary to be knowledgeable of electrostatic discharge information before performing the preparation procedures. For electrostatic discharge information, see “Electrostatic Discharge Information” earlier in this chapter.

5. Position the server as follows to ensure stability and safety:

GRemove the server from the rack and place the unit on a sturdy table or workbench.

GTo reduce the risk of personal injury or damage to the equipment, see “Server

Warnings and Precautions” later in this chapter. Refer to the Compaq ProLiant DL580 Server Setup and Installation Guide for further information on working with racks.

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2-6 Compaq ProLiant DL580 Server Maintenance and Service Guide

Rack Warnings

WARNING: To reduce the risk of personal injury or damage to the equipment:

■ Observe local occupational safety requirements and guidelines for heavy equipment handling.

■ Obtain adequate assistance to lift and stabilize the product during installation or removal.

■ Remove all pluggable power supplies and modules to reduce the weight of the product.

■ Always load the heaviest item first, and load the rack from the bottom up. This makes the rack “bottom-heavy” and helps prevent the rack from becoming unstable.

■ Extend the leveling jacks to the floor.

■ Rest the full weight of the rack on the leveling jacks.

■ Attach the stabilizing feet to the rack if it is a single-rack installation.

■ Ensure the racks are coupled together in multiple-rack installations.

■ Fully extend the bottom stabilizers on the equipment. Be sure that the

equipment is properly supported/braced when installing options and boards.

■ Be careful when sliding the unit into the rack. The slide rails could pinch your fingertips.

■ Ensure that the rack is adequately stabilized before extending a component outside the rack. Extend only one component at a time. A rack may become unstable if more than one component is extended for any reason.

■ Do not attempt to move a fully loaded equipment rack. Remove equipment from the rack before moving the rack.

■ At least two people are needed to safely unload the rack from the pallet. An empty 42U rack weighs 115 kg (253 lb), is over 2.1 meters (7 ft) tall, and may become unstable when being moved on its casters. Do not stand in front of the rack as it rolls down the ramp from the pallet; handle it from the sides. Stabilize the server by keeping the unit on the rails.

WARNING: Because the rack allows stacking of computer components on a vertical rather than horizontal plane, ensure that precautions have been taken to provide for rack stability and safety. It is important to follow these precautions providing for rack stability and safety, and to protect both personnel and property. Heed all cautions and warnings throughout the installation instructions provided with the server.

Page 23

Server Warnings and Precautions

WARNING: The installation of internal options and routine maintenance and service of this

product should be performed by individuals who are knowledgeable about the procedures, precautions, and hazards associated with equipment containing hazardous energy levels.

WARNING: To reduce the risk of electric shock or damage to the equipment:

■ Allow the product to cool before removing covers and touching internal components.

■ Do not disable the power cord grounding plug. The grounding plug is an important safety

feature.

■ Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.

■ Disconnect power from the server by unplugging the power cord from either the electrical outlet or the server.

■ Do not use conductive tools that could bridge live parts.

■ Remove all watches, rings, or loose jewelry when working in hot-plug areas of an

energized server.

■ Understand the hot-plug access panel provides access to hazardous energy circuits.

■ Understand the panel should remain locked during normal operation.

-Or-

Install the server in a controlled access location where only qualified personnel have access to the server.

■ Power down the equipment and disconnect power to all AC power cords before removing any access covers for non-hot-pluggable areas.

■ Do not replace non-hot-pluggable components while power is applied to the product. First, shut down the product and disconnect all AC power cords.

■ Do not exceed the level of repair specified in the procedures in the product documentation. All troubleshooting and repair procedures are detailed to allow only subassembly or module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard.

■ Verify that the AC power supply branch circuit that provides power to the rack is not overloaded. Not overloading AC power to the rack power supply circuit reduces the risk of personal injury, fire, or damage to the equipment. The total rack load should not exceed 80 percent of the branch circuit rating. Consult the electrical authority having jurisdiction over your facility wiring and installation requirements.

Removal and Replacement Procedures 2-7

CAUTION: Protect the server from power fluctuations and temporary interruptions with a regulating Uninterruptible Power Supply (UPS). This device protects the hardware from damage caused by power surges and voltage spikes, and keeps the system in operation during a power failure.

CAUTION: The ProLiant DL580 server must always be operated with the system unit cover on. Proper cooling is not achieved if the system unit cover is removed.

Page 24

2-8 Compaq ProLiant DL580 Server Maintenance and Service Guide

Top Access Panel

The ProLiant DL580 server ships standard in a rack-mount configuration. Remove the top access panel to service the internal components.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before removing them.

To remove the top access panel:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Using a Torx T-15 screwdriver, loosen the three captive screws securing the top access panel to the bezel.

3. Slide the top access panel back, then lift it from the chassis.

NOTE: The PCI Hot Plug access door allows access to the PCI Hot Plug area without removing the top access panel.

Figure 2-1. Removing the top access panel

Reverse steps 1 through 3 to replace the top access panel.

Page 25

Power On/Standby Switch with LED Indicators

To remove the Power On/Standby switch with LED indicators:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.

3. Disconnect the power switch cables from the power switch connector.

4. Disconnect the clips connected to each of the LED indicator terminals.

IMPORTANT: Label each wire before disconnecting from LED indicator terminals.

Removal and Replacement Procedures 2-9

Figure 2-2. Disconnecting the Power On/Standby switch with LED indicators

Page 26

2-10 Compaq ProLiant DL580 Server Maintenance and Service Guide

5. Using a 4-mm flat-blade screwdriver, press in the tabson each side of the switch, then



pull the switch

out from the front bezel.

Figure 2-3. Removing the Power On/Standby switch with LED indicators

Reverse steps 1 through 5 to replace the Power On/Standby switch with LED indicators.

Page 27

Front Bezel

To remove the front bezel:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the Power On/Standby switch. See “Power On/Standby Switch with LED

Removal and Replacement Procedures 2-11

Indicators” earlier in this chapter.

3. Remove the 14 Torx T-15 screws

4. Loosen the captive T-15 screw

Figure 2-4. Removing the front bezel





, then pull the front bezelaway from the server.

Reverse steps 1 through 4 to replace the front bezel.

Page 28

2-12 Compaq ProLiant DL580 Server Maintenance and Service Guide

Hot-Plug Fan Assembly Identification

The ProLiant DL580 server ships standard with four hot-plug fan assemblies. Figure 2-5 shows the fan locations. All of the fans are redundant. Table 2-1 identifies each hot-plug fan and its relative location inside the ProLiant DL580 server.

3 4

5 6

7 8

Figure 2-5. Hot-plug fan assembly locations

Hot-Plug Fan Assembly Locations and Identification

Item Description









Fan assembly 1 and 2

Fan assembly 3 and 4

Fan assembly 5 and 6

Fan assembly 7 and 8

Table 2-1

Page 29

Hot-Plug Fan Assemblies

WARNING: To reduce the risk of personal injury or damage to the equipment:

■ Failed or failing fans should be left connected to the system until they can be replaced.

■ If a fan must be removed while the server is powered up, there is a 5-minute period

allowed to remove and replace the fan before the server shuts down. (Microsoft Windows NT, UNIX, and Novell NetWare)

■ Removal of both fans causes overheating and subsequent server shutdown.

NOTE: All hot-plug fan assemblies remove exactly the same way.

To remove a hot-plug fan assembly:

1. Remove the top access panel. See “Top Access Panel” earlier in this chapter.

Removal and Replacement Procedures 2-13

2. Loosen the thumbscrew

3. Lift the hot-plug fan

Figure 2-6. Removing a hot-plug fan assembly



located at the top of the fan.



straight out of the chassis.

Reverse steps 1 through 3 to replace a hot-plug fan.

Page 30

2-14 Compaq ProLiant DL580 Server Maintenance and Service Guide

Removable Media and Related Components

Removable media drives and hard drives are removed for replacement, upgrades, or when removing the SCSI hard drive backplane board.

Media Storage

The ProLiant DL580 server can utilize both Wide Ultra 2 and Wide Ultra 3 technology. The drive cage area can house up to four 1-inch, hot-plug hard drives.

IMPORTANT: Wide Ultra 2 or Wide Ultra 3 hard drives must use matching Wide Ultra 2 or Wide Ultra 3 array controllers.

Drives can be of any storage capacity, but must be mounted on Compaq hot-plug drive trays. Other standard devices include:

■ Preinstalled 3.5-inch, 1.44-MB diskette drive

■ Preinstalled 24X or higher low-profile CD-ROM drive

3 1

Figure 2-7. Removable media and hard drive locations

Table 2-2

Hard Drive Locations

Item Description







* SCSI drive IDs are shown

1.44-MB standard diskette drive

Four 1-inch hard drives *

24X or higher low-profile CD-ROM drive

3 2 1 0

Page 31

Hot-Plug Hard Drives

The following guidelines are noted when removing and replacing hot-plug hard drives:

■ Never remove a hot-plug hard drive when the drive LED indicator is green. If several

drives are used, the system boot drive is installed in the lowest numbered bay.

■ Never remove more than one hard drive at a time. If the server is set in an array

configuration, and a hard drive is replaced, the controller uses data from the other drives in the array to reconstruct data on the replacement drive. If more than one hard drive is removed, a complete data set is not available to reconstruct data on the replacement drive or drives.

■ Never remove a working hard drive when another drive has been marked as failed by the

controller. Permanent data loss occurs. Hard drives that have been failed by the controller are indicated by the amber drive failure LED indicator on the drive tray.

■ Never remove a drive while another drive is being rebuilt. A drive online LED indicator

flashes green when it is being rebuilt. A replaced drive is restored from data stored on the other drives.

Removal and Replacement Procedures 2-15

Page 32

2-16 Compaq ProLiant DL580 Server Maintenance and Service Guide

CAUTION: Replace a hot-plug hard drive only when the drive LED indicator is amber. Do not remove a hot-plug hard drive if the online LED indicator is green.

To remove a hot-plug hard drive:



1. Press the sliding port-colored release tab



2. Open the locking lever

3. Pull the hard drive

to release the hard drive from the drive cage.



from the drive cage.

to free the locking lever.

Figure 2-8. Removing a hot-plug hard drive

Reverse steps 1 through 3 to replace a hot-plug hard drive.

Page 33

CD-ROM and Diskette Drive Removable Media Assembly

The CD-ROM and diskette drive removable media assembly holds two removable media devices, a 24X or higher low-profile CD-ROM drive and a 1.44-MB diskette drive.

To remove the CD-ROM and diskette drive removable media assembly:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.

3. Disconnect all cables from the CD-ROM and diskette drives. See “Cable Routing Diagrams” later in this chapter.

Removal and Replacement Procedures 2-17

4. Loosen the captive thumbscrew

5. Lift the removable media assembly

Figure 2-9. Removing the removable media assembly



securing the removable media assembly to the chassis.



from the server.

Reverse steps 1 through 5 to replace the removable media assembly.

IMPORTANT: When the removable media assembly is removed, the diskette drive and the low-profile CD-ROM drive can be easily removed.

Page 34

2-18 Compaq ProLiant DL580 Server Maintenance and Service Guide

1.44-MB Diskette Drive

The ProLiant DL580 server ships with a standard 1.44-MB diskette drive secured to the removable media assembly.

To remove the 1.44-MB diskette drive:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Disconnect all cables from the diskette drive. See “Diskette Drive Signal and Power Cables” later in this chapter.

3. Lift out the removable media assembly. See “CD-ROM and Diskette Drive Removable Media Assembly” earlier in this chapter.

4. Loosen the captive T-15 screw

5. Move the diskette drive

Figure 2-10. Removing the 1.44-MB diskette drive



that secures the drive to the removable media assembly.



back, then up from the removable media assembly.

Reverse steps 1 through 5 to replace the 1.44-MB diskette drive.

Page 35

24X or Higher Low-Profile CD-ROM Drive

The ProLiant DL580 server ships with a 24X or higher low-profile CD-ROM drive. This drive may be removed with the removable media assembly still secured to the server, or by removing the removable media assembly.

To remove the 24X or higher low-profile CD-ROM drive:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.

3. Remove the cables from the rear of the drive. See “24X or Higher Low-Profile CD-ROM Signal and Power Cables” later in this chapter.

4. Lift out the removable media assembly. See “CD-ROM and Diskette Drive Removable Media Assembly” earlier in this chapter.

Removal and Replacement Procedures 2-19

5. Loosen the two captive thumbscrews



that secure the plastic stop to the CD-ROM and

diskette drive removable media assembly, then lift the plastic stop removable media assembly.

6. Move the CD-ROM



back, then out of the CD-ROM and diskette drive removable

media assembly.



away from the

Figure 2-11. Removing the CD-ROM drive

Reverse steps 1 through 6 to replace the 24X or higher low-profile CD-ROM drive.

Page 36

2-20 Compaq ProLiant DL580 Server Maintenance and Service Guide

Cable Routing Diagrams

CAUTION: When routing cables, always ensure that the cables are not in a position in which

they can be pinched or crimped.

24X or Higher Low-Profile CD-ROM Signal and Power Cables

Figure 2-12. 24X or higher low-profile CD-ROM signal and power cable routing

Diskette Drive Signal and Power Cables

Figure 2-13. Diskette drive signal and power cable routing

Page 37

Power Switch Cables

Figure 2-14. Power switch cable routing

Removal and Replacement Procedures 2-21

Page 38

2-22 Compaq ProLiant DL580 Server Maintenance and Service Guide

Power Backplane Board Cables

Figure 2-15. Power backplane board cable routing

Table 2-3

Power Backplane Board Cables

Item Description







Power cable

Miscellaneous power cable

Page 39

Peripheral Board Data Cables

Figure 2-16. Peripheral board data cable routing

Removal and Replacement Procedures 2-23

Page 40

2-24 Compaq ProLiant DL580 Server Maintenance and Service Guide

Hot-Plug Power Supply

CAUTION: If one of the power supplies is removed, immediately replace it with another power

supply, or immediately insert a power supply blank cover to allow proper airflow. Do not operate for more than a few minutes without taking these precautions.

NOTE: It is not necessary to place the system in standby mode for a hot-plug power supply replacement in a power supply configuration.

To remove a hot-plug power supply:

1. Unplug the AC power cord from the hot-plug power supply.

2. Grasp the power supply handle

3. Pull the power supply

IMPORTANT: A power supply blank cover is removed exactly the same way. Ensure that the release lever is in the up position when the power supply blank cover is replaced, then lower the release lever when the blank cover is fully inserted.





, then slide up the release lever.

from the server.

Figure 2-17. Removing a hot-plug power supply

Reverse steps 1 through 3 to replace a hot-plug power supply.

Page 41

Processors and Processor Terminator Modules

The ProLiant DL580 server contains at least one processor and three processor terminator modules. The ProLiant DL580 server can support a maximum of four processors.

IMPORTANT: Each processor slot must be populated by a processor or a terminator module for proper bus termination.

Processor and Processor Terminator Module Locations

Removal and Replacement Procedures 2-25

Figure 2-18. Processor and processor terminator module locations

Table 2-4

Processor and Processor Terminator Module Locations

Item Description









Processor 1

Processor 2

Processor 3

Processor terminator module

Page 42

2-26 Compaq ProLiant DL580 Server Maintenance and Service Guide

Processor

To remove a processor:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.

3. Loosen the retention screw

4. Pull up both ejector levers





5. Lift the processor out of the processor slot

Figure 2-19. Removing a processor



Reverse steps 1 through 5 to replace a processor. The processor is keyed to ensure correct alignment.

IMPORTANT: When installing a server with Pentium III Xeon processors running at speeds of 550 MHz or greater in Compaq Rack 7000 series racks (part numbers 165753-001 [42U] and 163747-001 [22U]), the new processor technology requires the installation of a new Compaq High Airflow Rack Door Insert (part number 327281-B21 [single] or 327281-B22 [6-pack] for 42U racks, and 157847-B21 [single] or 157847-B22 [6-pack] for 22U racks).

NOTE: This notice applies to servers with Pentium III Xeon processors running at 550 MHz or greater that are installed in 7000 series racks. Compaq servers based on other processor technologies (including Pentium III Xeon processors) do not require any rack changes.

Page 43

Processor Terminator Module

IMPORTANT: If a processor is removed, the processor terminator module must be reinstalled before

powering up the server. Failure to have either a processor or processor terminator module installed results in an interlock fault condition that prevents the server from powering up.

To remove a processor terminator module:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.

Removal and Replacement Procedures 2-27

3. Loosen the retention screw

4. Pull up the two ejector levers





to release the processor terminator module from the

connector slot.

5. Lift the processor terminator module

Figure 2-20. Removing a processor terminator module



out of the slot.

Reverse steps 1 through 5 to replace a processor terminator module.

Page 44

2-28 Compaq ProLiant DL580 Server Maintenance and Service Guide

Peripheral Board

CAUTION: Disconnect all power cords from the power supplies to completely remove power

from the system. Ensure to disconnect all power cords from the server before removing the peripheral board.

To remove the peripheral board:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.

3. Disconnect all cables from the peripheral board. See “Cable Routing Diagrams” earlier in this chapter.

4. Loosen the two thumbscrews

5. Rotate the peripheral board handles

CAUTION: Rotating the peripheral board handles a full 90 degrees causes the handles to break.



that secure the peripheral board to the chassis.



outward.

6. Lift the peripheral boardup from the system board slot.

Figure 2-21. Removing the peripheral board

Reverse steps 1 through 6 to replace the peripheral board.

Page 45

Memory

Removal and Replacement Procedures 2-29

The following guidelines must be followed when installing or replacing memory:

■ Use only Compaq supported 100-MHz SDRAM DIMMs.

■ Install SDRAM DIMMs in the proper socket sequence.

■ Install SDRAM DIMMs in sets of four starting from bank 1 through bank 4.

■ Install SDRAM DIMMs in the following socket sequence to ensure optimum

performance. See Figure 2-22 for SDRAM DIMM socket locations. Table 2-5 identifies the proper DIMM sequence. Table 2-6 provides various combinations of DIMMs on the memory board.

NOTE: This server does not support Fast Page DIMMs.

BANK 1

11 13 15

1 3 5 7 9

BANK 2

2 4 6

8 10 12 14 16

BANK 3

BANK 4

Figure 2-22. Memory banks and memory sockets on the memory board

Table 2-5

SDRAM DIMM Socket Locations

Bank DIMM Socket DIMM Socket DIMM Socket DIMM Socket

































Page 46

2-30 Compaq ProLiant DL580 Server Maintenance and Service Guide

Dual Inline Memory Module Combinations

Table 2-6

Dual Inline Memory Module (DIMM) Combinations

Total Memory Socket 1 Socket 2 Socket 3 Socket 4 Socket 5 Socket 6 Socket 7 Socket 8

512 MB 128 MB 128 MB 128 MB 128 MB

1 GB 128 MB 128 MB 128 MB 128 MB 128 MB 128 MB 128 MB 128 MB

1 GB 256 MB 256 MB 256 MB 256 MB

2 GB 256 MB 256 MB 256 MB 256 MB 256 MB 256 MB 256 MB 256 MB

4 GB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB 512 MB

8 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB 1 GB

Note: These are examples only. Because the board has 16 sockets, more DIMM combinations can be added as long as the DIMMs are installed in sets of 4 modules per bank. DIMMs must be identical in each bank.

Page 47

Memory Board

The memory board is removed for replacement, to access the system board, or to facilitate DIMM installations.

To remove the memory board:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.

3. Push both sides of the release locks ejector levers.

Removal and Replacement Procedures 2-31



in toward the center if the memory board to free the

4. Pull up the ejector levers

5. Lift the memory board

Figure 2-23. Removing the memory board



on the sides of the memory board.



from the chassis.

Reverse steps 1 through 5 to replace the memory board.

Page 48

2-32 Compaq ProLiant DL580 Server Maintenance and Service Guide

Dual Inline Memory Modules

ToremoveaDIMM:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the memory board. See “Memory Board” earlier in this chapter.

3. Pull out the ejector levers

4. Lift the module

Figure 2-24. Removing a DIMM





at each end of the memory module.

from the memory board.

Reverse steps 1 through 4 to replace a DIMM. Align the socket key on the bottom edge of each DIMM with the tab before seating the DIMM into the socket.

Page 49

Center Wall

To remove the center wall:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.

3. Remove the CD-ROM and diskette drive removable media assembly. See “CD-ROM and

4. Remove the three fan assemblies secured to the center wall. See “Hot-Plug Fan Assembly

5. Disconnect the center wall fan assembly power cables from the power backplane board.

6. Remove the peripheral board. See “Peripheral Board” earlier in this chapter.

7. Pull the center hot-plug power supply out of the chassis. See “Hot-Plug Power Supply”

8. Remove the PCI guide bracket. See “PCI Guide Bracket” later in this chapter.

Removal and Replacement Procedures 2-33

Diskette Drive Removable Media Assembly” earlier in this chapter.

Identification” and “Hot-Plug Fan Assemblies” earlier in this chapter.

earlier in this chapter.

9. Loosen the two captive thumbscrews



10. Lift the center wall

Figure 2-25. Removing the center wall

up from the chassis.



that secure the center wall to the chassis.

Reverse steps 1 through 10 to replace the center wall.

Page 50

2-34 Compaq ProLiant DL580 Server Maintenance and Service Guide

SCSI Hard Drive Backplane Board

To remove the SCSI hard drive backplane board:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the center wall. See “Center Wall” earlier in this chapter.

3. Disconnect the SCSI and power cables



4. Remove the thumbscrew

securing the SCSI hard drive backplane board to the hard



drive cage.

5. Pull the SCSI hard drive backplane board the chassis.

from the SCSI hard drive backplane board.



up, then awayfromthedrivecageareaof

Figure 2-26. Removing the SCSI hard drive backplane board

Reverse steps 1 through 5 to replace the SCSI hard drive backplane board.

Page 51

Wide Ultra2/Ultra3 Hard Drive Cage

NOTE: The ProLiant DL580 supports Wide Ultra3 SCSI technology.

To remove the Wide Ultra2/Ultra3 hard drive cage:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.



2. Remove the three T-15 screws the front of the chassis.

3. Remove the center wall. See “Center Wall” earlier in this chapter.



4. Pull the drive cage

toward the rear of the server to clear the two lower tabs, then lift the

drive cage up and away from the chassis.

located on the front bezel that secure the drive cage to

Removal and Replacement Procedures 2-35

Figure 2-27. Removing the Wide Ultra2/Ultra3 hard drive cage from the chassis

Reverse steps 1 through 4 to replace the Wide Ultra2/Ultra3 hard drive cage.

Page 52

2-36 Compaq ProLiant DL580 Server Maintenance and Service Guide

PCI Expansion Boards

PCI Hot Plug Expansion Boards

CAUTION: Do not attempt a PCI Hot Plug procedure if your operating system does not provide

PCI Hot Plug support, or if you do not have the appropriate device drivers installed. Failure to take these precautions causes system shutdown and risks data integrity.

CAUTION: To avoid critical errors, do not open the slot release lever if the green power LED is on or blinking. Use the PCI Hot Plug button or the software application to turn off power to the slot.

Use either the PCI Hot Plug button on the server or the operating system PCI Hot Plug utility to control the PCI Hot Plug slots.

■ The PCI Hot Plug button and the PCI Hot Plug utility allow power to the PCI Hot Plug

slot to be powered on or off. However, the PCI Hot Plug button allows direct access at each PCI Hot Plug slot. Figure 2-28 shows the hot-plug and non-hot-plug slot locations on the system board. Table 2-7 identifies the slots.

■ PCI Hot Plug software support for each operating system is available online. For more

information, see the “PCI Hot Plug Important Facts” section in the online PCI Hot Plug Administration Guide on the Server Documentation CD.

1 2 3 4 5 6 7

Figure 2-28. Hot-plug and non-hot-plug slots on the system board

Page 53

Hot-Plug and Non-Hot-Plug Slot Locations

Item Description

Removal and Replacement Procedures 2-37

Table 2-7















Slot 1 with secondary PCI bus (non-hot-plug)

Slot 2 with secondary PCI bus

Slot 3 with secondary PCI bus

Slot 4 with tertiary PCI bus

Slot 5 with tertiary PCI bus (NIC standard location)

Slot 6 with primary PCI bus (non-hot-plug)

Peripheral board connector (non-hot-plug)

WARNING: To reduce the risk of injury or damage to the equipment from hazardous energy. The hot-plug access door provides access to hazardous energy circuits. The door should remain locked during normal operation or the server should be installed in a controlled access location where only qualified personnel have access to the server.

WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them.

To remove a PCI Hot Plug expansion board:

1. Unlock and open the PCI Hot Plug access door.

Figure 2-29. Opening the PCI Hot Plug access door

Page 54

2-38 Compaq ProLiant DL580 Server Maintenance and Service Guide

2. Before removing a PCI Hot Plug expansion board or a network interface controller (NIC), check the PCI Hot Plug LED indicator. If the expansion board is seated, the slot LED indicator should be green. See Chapter 4, “Connectors, Switches, and LED Indicators,” for further information on PCI Hot Plug LED indicators.

3. If the PCI Hot Plug LED indicator is not green, power down the slot by pressing the PCI Hot Plug button or using the PCI Hot Plug utility.

PCI Hot

Plug Buttons

Figure 2-30. PCI Hot Plug buttons (top access cover removed for clarity)

NOTE: Slots 1 and 6 are non-hot-pluggable.

4. Wait until both the green and amber LED indicators are off.

CAUTION: If the green power LED indicator is on, do not open the slot release lever. The PCI Hot Plug button allows for PCI Hot Plug access directly at each PCI slot. A PCI Hot Plug button is located above each PCI slot, providing PCI Hot Plug control at the server, eliminating the use of the PCI Hot Plug utility software. Do not open the slot release lever unless the green PCI Hot Plug LED indicator on the slot is off. System power down and subsequent data loss can occur.

NOTE: The PCI Hot Plug button can be pressed again within 5 seconds to cancel an action.

Page 55

Removal and Replacement Procedures 2-39

5. Press the release tabof the appropriate expansion board slot release lever.



6. Rotate the lever

toward the rear of the expansion board slot.

7. Holding the board at each end, carefully rock it back and forth until the connectors pull free from the slot.

8. Lift the PCI expansion board

Figure 2-31. Removing a PCI Hot Plug expansion board



from the chassis.

Reverse steps 1 through 8 to replace a PCI Hot Plug expansion board.

IMPORTANT: Installing a 33-MHz expansion board into either of the 66-MHz slots (4 and 5) decreases the bus speed in both slots to 33 MHz.

Page 56

2-40 Compaq ProLiant DL580 Server Maintenance and Service Guide

Non-Hot-Plug Expansion Boards

To remove non-hot-plug expansion boards:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.

Refertosteps5through8in“PCI Expansion Boards” earlier in this section.

Page 57

PCI Hot Plug Basket Insulator

WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system

components to cool before touching them.

To remove the PCI Hot Plug basket insulator:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.

3. Remove all PCI boards. See “PCI Expansion Boards” earlier in this chapter.

Removal and Replacement Procedures 2-41

4. Pull up the two pushpins

5. Push down on the rear on the basket, then pull the basket

➊ securing the PCI Hot Plug basket insulator to the chassis.



toward the front of the unit to

release the two rear clips that secure the back of the basket to the chassis.

6. Lift out the PCI Hot Plug basket insulator

Figure 2-32. Removing the PCI Hot Plug basket insulator



Reverse steps 1 through 6 to replace the PCI Hot Plug basket insulator.

Page 58

2-42 Compaq ProLiant DL580 Server Maintenance and Service Guide

PCI Hot Plug LED Switchboard and Cable

To remove the PCI Hot Plug LED switchboard and cable:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.

3. Remove all PCI Hot Plug expansion boards. See “PCI Expansion Boards” earlier in this chapter.

4. Disconnect the PCI Hot Plug LED switchboard cable



5. Remove the three T-15 screws

that secure the PCI Hot Plug LED switchboard to

the chassis.

6. Pull the PCI Hot Plug LED switchboard



up, then lift the switchboard out from

the chassis.



Figure 2-33. Removing the PCI Hot Plug LED switchboard and cable

Reverse steps 1 through 6 to replace the PCI Hot Plug LED switchboard and cable.

Page 59

PCI Guide Bracket

To remove the PCI guide bracket:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the hot-plug fan assembly 1 and 2. See “Hot-Plug Fan Assembly Identification” and “Hot-Plug Fan Assemblies” earlier in this chapter.

3. Remove all PCI expansion boards. See “PCI Expansion Boards” earlier in this chapter.

4. Remove the PCI Hot Plug basket insulator. See “PCI Hot Plug Basket Insulator” earlier in this chapter.

5. Remove the peripheral board. See “Peripheral Board” earlier in this chapter.

Removal and Replacement Procedures 2-43

6. Loosen the two captive thumbscrews

bracket

Figure 2-34. Removing the PCI guide bracket



away from the chassis.



securing the PCI guide bracket, then lift the guide

Reverse steps 1 through 6 to replace the PCI guide bracket.

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2-44 Compaq ProLiant DL580 Server Maintenance and Service Guide

Power Backplane Board

To remove the power backplane board:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Pull all power supplies partially out of the unit. See “Hot-Plug Power Supply” earlier in this chapter.

3. Remove the PCI guide bracket. See “PCI Guide Bracket” earlier in this chapter.

4. Remove the center wall. See “Center Wall” earlier in this chapter.

5. Disconnect all remaining cables from the power backplane board assembly.

6. Remove the four T-15 screws

subpan, then lift the backplane board

Figure 2-35. Removing the power backplane board from the subpan



that secure the backplane board to the backplane board



from the subpan.

Reverse steps 1 through 6 to replace the power backplane board assembly.

Page 61

System Board with Subpan

CAUTION: Carefully remove the system board with subpan to avoid dislodging components

from the system board.

To remove the system board with subpan:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.

3. Remove the PCI Hot Plug basket insulator. See “PCI Hot Plug Basket Insulator” earlier in this chapter.

4. Remove the memory board. See “Memory Board” earlier in this chapter.

5. Remove the peripheral board. See “Peripheral Board” earlier in this chapter.

6. Remove all hot-plug fan assemblies. See “Hot-Plug Fan Assemblies” earlier in this chapter.

7. Remove the PCI guide bracket. See “PCI Guide Bracket” earlier in this chapter.

Removal and Replacement Procedures 2-45

8. Disconnect the rear fan cable

9. Loosen the two thumbscrews

10. Loosen the three thumbscrews

11. Pull the system board with subpan



from the system board.



that secure the processor cage to the chassis.



securing the system board and tray to the chassis.



forward, then pivot one side of the system board

up, and then lift the board out of the chassis area.



Figure 2-36. Removing the system board with subpan

Reverse steps 1 through 11 to replace the system board with subpan.

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2-46 Compaq ProLiant DL580 Server Maintenance and Service Guide

Processor Cage

To remove the processor cage:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the system board with subpan. See “System Board with Subpan” earlier in this chapter.

3. Remove all processors and processor terminator modules. See “Processors and Processor Terminator Modules” earlier in this chapter.

4. Remove the seven T-15 screws



that secure the processor cage to the system board

with subpan.

5. Lift the processor cage

Figure 2-37. Removing the processor cage from the system board



from the system board.

Reverse steps 1 through 5 to replace the processor cage.

Page 63

AC Power Cable Assembly

To remove the AC power cable assembly:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

Removal and Replacement Procedures 2-47

2. Remove the primary power supply cable



and the secondary power supply cablefrom

the two rear power outlets. Cut the plastic tie wrap securing the cable if there is one.

Figure 2-38. Removing the AC power supply cables

3. Remove all hot-plug power supplies. See “Hot-Plug Power Supply” earlier in this chapter.

4. Remove all hot-plug fan assemblies. See “Hot-Plug Fan Assemblies” earlier in this chapter.

5. Remove the PCI guide bracket. See “PCI Guide Bracket” earlier in this chapter.

6. Remove the center wall. See “Center Wall” earlier in this chapter.

7. Remove the system board and tray. See “System Board with Subpan” earlier in this chapter.

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2-48 Compaq ProLiant DL580 Server Maintenance and Service Guide

8. Loosen the four AC power cord bracket thumbscrewsthat secure the AC power cords to the power backplane board.

9. Pull the two AC power cords

Figure 2-39. Unplugging the two AC power cords from the power backplane board



out from the power backplane board sheet metal bracket.

10. Remove the T-15 ground wire screwfrom the plug assembly, then lift the cover up and away from the plug assembly.

Figure 2-40. Removing the T-15 ground wire screw from the plug assembly

Page 65

Removal and Replacement Procedures 2-49

11. Remove the two T-15 screwssecuring the plug assembly connector to the chassis, then



push in the plug assembly

Figure 2-41. Removing the AC power supply connector from the chassis

12. Pull the AC power cord and plug assemblyback, then out of the chassis.

Figure 2-42. Removing the AC power cable assembly from the chassis

Reverse steps 1 through 12 to replace the AC power cord and plug assembly.

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2-50 Compaq ProLiant DL580 Server Maintenance and Service Guide

Integrated Smart Array Controller Features

The Compaq Integrated Smart Array Controller is a dual-channel controller supporting Redundant Array of Inexpensive Disks (RAID) technology.

The Integrated Smart Array Controller supports the following features:

■ 12-MB total memory, 8-MB read-ahead cache

■ 32-bit Peripheral Component Interface (PCI) bus master interface

■ RAID 0, RAID 0+1, RAID 1, and RAID 5 disk-fault tolerance

■ Support for up to four internal SCSI Wide Ultra 2 hot-plug hard drives

■ Array transfer capability to the Compaq Smart Array 4200 controller

■ Array Configuration Utility (ACU)

■ Migration from any RAID level to any other RAID level

■ Migration from any stripe size to any other stripe size

■ Online capacity expansion

■ Online spares

Page 67

Integrated Smart Array Controller

WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system

components to cool before touching.

To remove the Integrated Smart Array Controller:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.

3. Locate the Integrated Smart Array Controller on the peripheral board. Remove any power or data cables that may prevent accessibility to the controller. See “Cable Routing Diagrams” earlier in this chapter.

Removal and Replacement Procedures 2-51

4. Pull the side tabs

5. Lift the controller

Figure 2-43. Removing the Integrated Smart Array Controller



apart to release the controller from the peripheral board slot.



away from the system board slot.

Reverse steps 1 through 5 to replace the Integrated Smart Array Controller.

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2-52 Compaq ProLiant DL580 Server Maintenance and Service Guide

Replacement Battery

The replacement battery periodically must be changed to ensure optimum performance.

WARNING: This computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. There is risk of fire and burns if the battery pack is not handled properly. To reduce the risk of personal injury:

■ Do not attempt to recharge the battery.

■ Do not expose the battery to temperatures higher than 60°C.

■ Do not disassemble, crush, puncture, short external contacts, or dispose of the battery in

fire or water.

■ Replace the battery only with the Compaq spare battery designated for this product.

CAUTION: Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. To forward them to recycling or proper disposal, please use the public collection system or return them to Compaq, your authorized Compaq partners, or their agents.

To install the replacement battery:

1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.

2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.

3. Remove the peripheral board. See “Peripheral Board” earlier in this chapter.

WARNING: Disconnect all the power cords to completely remove power from the system. Disconnect the power cord from the server before removing the peripheral board.

4. Remove the lithium manganese dioxide battery from the peripheral board.

CAUTION: Loss of BIOS settings occurs when the flat disk battery is removed. BIOS settings must be reconfigured whenever the battery is replaced.

Page 69

Removal and Replacement Procedures 2-53

5. Snap the replacement battery into the battery connector on the peripheral board.

Figure 2-44. Installing the replacement battery

6. Place the sticker included with the battery kit on the back of the server above the power connector.

7. Run the System Configuration Utility to reconfigure the system. See Chapter 3, “Diagnostics and Troubleshooting,” for more information.

Page 70

Chapter 3

Diagnostics and Troubleshooting

This chapter describes software and firmware diagnostic tools available for all Compaq server products. The sections in this chapter are:

■ Diagnostic Tools Utility Overview

■ Default Configuration

■ INSPECT

■ Utilities Access

■ Power-On Self-Test

■ Diagnostics Software

■ Array Diagnostic Utility

■ Integrated Management Log

■ Rapid Error Recovery

■ Remote Management Features

■ ROMPaq™ Error Recovery Options

■ Compaq Insight Manager™

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3-2 Compaq ProLiant DL580 Server Maintenance and Service Guide

Diagnostic Tools Utility Overview

These utilities were developed to assist in diagnosing problems, testing the hardware, and monitoring and managing Compaq server hardware.

Table 3-1

Diagnostic Tools

Tool What it is How to run it

Compaq Diagnostics Program

INSPECT INSPECT provides a report detailing

Compaq Insight Manager AND Compaq Insight Manager Agent

Compaq Survey Utility

Utility to assist testing and verifying operation of Compaq hardware. If problems are found, Compaq Diagnostics isolates failure(s) down to the replaceable part, whenever possible.

system information.

A client/server application used to remotely manage Compaq hardware in a network environment. Reports hardware fault conditions (both failure and prefailure) and collects data for reporting and graphing.

An online information gathering agent that runs on servers, gathering critical hardware and software information from various sources. A utility for servers running Microsoft Windows NT or Novell NetWare.

If a significant change occurs between data gathering intervals, previous information is marked, and the survey text file is overwritten to reflect the latest configuration and changes since last configuration. This allows a historical record of change events for server hardware and software.

Diagnostics and utilities are located on a partition on the hard drive and must be accessed when a system configuration error is detected during Power-On Self-Test (POST). Compaq Diagnostics software is also available on the Compaq SmartStart™ and Support Software CD. A Diagnostics diskette can be created from the SmartStart and Support Software CD, and Diagnostics run from diskette.

INSPECT can be run from either the main menu of the System Configuration Utility or the Compaq Diagnostics program.

For more information, refer to the Compaq Management CD and the Compaq Insight Manager User Guide.

More information on viewing and printing the event list can be found in the “Compaq Insight Manager” section of this chapter.

Install the Compaq Integration Maintenance Utility from SmartStart, or from the Compaq Management CD.

continued

Page 72

Table 3-1 Diagnostic Tools

Tool What it is How to run it

continued

Diagnostics and Troubleshooting 3-3

Array Diagnostics Utility (ADU)

Drive Array Advanced Diagnostics (DAAD)

Integrated Management Log (IML)

A Windows-based tool designed to run on all Compaq servers that support Compaq array controllers and are running SmartStart 4.10 or later. Two main functions of ADU are to collect all possible information about the array controllers in the system, and generate a list of detected problems.

This tool is available for all Compaq servers covered by this guide.

The predecessor to ADU, DAAD is a DOS-based tool for Compaq servers with Smart Array Controllers. DAAD collects information about the array controllers in the system and offers a list of detected problems.

A log of system events, such as system failures or nonfatal error conditions. View events in the IML:

■ On the Integrated Management

Display

■ From within Compaq Insight

Manager

■ From within Compaq Survey Utility

Use the information provided in ADU later in this chapter.

For a list of Compaq servers still supported by this tool, visit the Compaq website:

http://www.compaq.com/support/files/se rvers/softpaqs/rompaq/daad.html

The IML requires Compaq operating system-dependent drivers. Refer to the Compaq Support Software CD for instructions on installing the appropriate drivers.

System Configuration Utility (SCL)

Utility to easily configure the hardware installed in or connected to the server. Specifically, it can:

■ Resolve resource conflicts in areas

such as memory, port addresses, and interrupts (IRQs)

■ Automatically configure PCI boards

■ Manage installation of processor

upgrades, and mass storage devices such as hard drives, tape drives, and diskette drives

■ Store configuration information in

nonvolatile memory

■ Assist in installation of an operating

system

■ Assist in running diagnostic tools

such as Test and INSPECT

■ Assist in reconfiguring a server that

cannot otherwise be restored

If the server has a bootable CD-ROM drive, run Compaq System Configuration Utility directly from the Support Software CD supplied with the Compaq Smart Array Controller Option Kit, or SmartStart and the Support Software CD supplied with server. Use the CD supplied for the latest version.

If the server does not have a bootable CD-ROM drive, create diskettes with latest version of the System Configuration Utility from the Support Software CD, or the SmartStart and Support Software CD.

Page 73

3-4 Compaq ProLiant DL580 Server Maintenance and Service Guide

Default Configuration

When the system is first powered up, the system ROM detects the unconfigured state of the hardware and provides default configuration settings for most devices. By providing this initialization, the system can run Diagnostics and other software applications before running the normal SmartStart and System Configuration programs.

Default Configuration Messages

IMPORTANT: If you chose to format and partition the boot drive before running SmartStart and the

System Configuration programs, this action prohibits creating a System Partition and the offline remote management features that it provides. If a System Configuration, Diagnostics, or SmartStart and Support Software CD is in the CD-ROM drive prior to powering up the server, the system ROM powers up to that utility.

If the system ROM does not detect one of those CDs, you are prompted for the intended operating system. The system restarts if any operating system-dependent configurations have changed with the new operating system selection. If the selected operating system-dependent configurations are the same as the current configurations, the system starts normally. If you enter a wrong choice, on subsequent restarts you may change the operating system.

INSPECT

INSPECT provides configuration information such as the contents of the operating system (OS) startup files, current memory configuration, ROM version, and Integrated Management Log (IML) information. It operates with MS-DOS and in the MS-DOS emulation mode of MS OS/2.

Running INSPECT

1. Power down the server, then power up, and then press F10 when the cursor displays in the upper right corner of the screen.

2. At the main menu, select Diagnostics and Utilities.

3. Press Enter.

4. Select Inspect Computer, and then press Enter.

NOTE: If Diagnostics is not installed on the hard drive, System Configuration prompts you to insert the Diagnostics diskette into drive A.

5. Follow the instructions. The first time the INSPECT displays, select Entire System, and then press Enter.

Printing the INSPECT Listing

Select Print on the INSPECT screen to print a copy of the INSPECT listing. Keep a copy of the listing with each server for later reference.

Page 74

Utilities Access

The SmartStart and Support Software CD contains the SmartStart program and many of the Compaq utilities needed to maintain the system, including:

■ System Configuration Utility

■ Array Configuration Utility

■ Array Diagnostic Utility (ADU)

■ ROMPaq Firmware Upgrade Utilities

■ Compaq Diagnostics

CAUTION: Do not select the Erase utility when running the SmartStart and Support Software CD. The erase utility causes data loss to the entire system.

Running the Utilities from the System Partition

If the system is installed with SmartStart, the Compaq utilities are automatically available on the system partition. The system partition could also have been created during a manual system installation.

Diagnostics and Troubleshooting 3-5

To run the utilities on the system partition, start the system, and then press F10 when you see:

Press F10 for system partition utilities.

Then select the desired utility from one of the following menus:

■ System Configuration menu

GSystem Configuration Utility

GArray Configuration Utility

■ Diagnostics and Utilities menu

GCompaq Diagnostics (Test and INSPECT)

GThe ROMPaq Firmware Upgrade Utility

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3-6 Compaq ProLiant DL580 Server Maintenance and Service Guide

Running the Utilities from Diskette

■ Run the utilities from their individual diskettes. If you have a utility diskette newer than

the version on the SmartStart and Support Software CD, use that diskette.

■ Create a diskette version of the utility from the SmartStart and Support Software CD.

To create diskette versions of the utilities from the CD:

1. Start the Compaq SmartStart and Support Software CD.

2. From the Compaq System Utilities screen, select Create Support Software Disks, and then select Next.

3. Select the diskette you would like to create from the list, and then follow the instructions on the screen.

Running the Utilities from the Compaq SmartStart and Support Software CD

IMPORTANT: Only the System Configuration Utility, the Array Configuration Utility, and the Array

Diagnostic Utility (ADU) can be executed from the SmartStart and Support Software CD. All other utilities must be executed from either the system partition or from diskette.

To run these utilities directly from the SmartStart and Support Software CD:

1. Start the SmartStart and Support Software CD.

2. From the System Utilities screen, select the utility you wish to run, and then select Next.

GTo execute the System Configuration Utility, select Run System Configuration Utility.

GTo execute the Array Configuration Utility, select Run Array Configuration Utility.

GTo execute the Array Diagnostic Utility (ADU), select Run Array Diagnostic Utility.

Page 76

Power-On Self-Test

Power-On Self-Test (POST) is a series of diagnostic tests that automatically run on Compaq computers when the system is powered up. POST checks the following assemblies to ensure that the computer system is functioning properly:

■ System ROM

■ Keyboard

■ Power supply

■ System board

■ Memory

■ Memory expansion boards

■ Controllers

■ Diskette drives

■ Hard drives

■ Fans

Diagnostics and Troubleshooting 3-7

POST Error Messages

If POST finds an error in the system, an error condition is indicated by an audible and visual message. If an error code displays on the screen during POST or after resetting the system, use the instructions in the POST Error Messages table (Table 3-2).

NOTE: Many of the actions listed require you to run Diagnostics or the System Configuration Utility. Steps for running these utilities are provided following the POST Error Messages tables.

The Recommended Action column in Table 3-2 lists the steps necessary to correct the problem. After completing each step, run the Diagnostics program to verify whether the error condition has been corrected. If the error code is redisplayed, perform the next step, and then run the Diagnostics program again. Follow this procedure until Diagnostics no longer detects an error condition.

Page 77

3-8 Compaq ProLiant DL580 Server Maintenance and Service Guide

Table 3-2

POST Error Messages

Error Code Audible Beeps Probable Source of Problem Recommended Action

A Critical Error occurred prior to this power up

Unsupported Processor Detected System Halted

FATAL ROM ERROR: The System ROM is not properly programmed

101-ROM Error 1 long, 1 short System ROM checksum Run Diagnostics, then replace

101-I/O ROM Error None Options ROM checksum Run Diagnostics, then replace

102-System Board Failure

104-ASR-2 Timer Failure

105-Current System ROM is corrupt – now booting redundant System ROM

None A catastrophic system error,

which caused the server to crash, has been logged.

1 long, 1 short Processor not supported by

current system ROM

1 long, 1 short ROM incorrectly programmed

in factory

None DMA, timers Replace the system board. Run

None System board failure Run Diagnostics. Replace failed

2 long Nonbooted ROM image is corrupt Flash the ROM utilizing

Run Diagnostics. Replace failed assembly as indicated.

Check documentation for supported processors, and if supported, remove the processor and update the system to latest ROM.

Replace the physical ROM part.

failed assembly as indicated.

the System Configuration Utility.

assembly as indicated.

ROMPaq.

162-System Options Not Set

163-Time & Date Not Set

164-Memory Size Error

172-Configuration Nonvolatile Memory Invalid

173-Slot ID Mismatch

174-Configuration/ Slot Mismatch Device Not Found

175-Configuration/ Slot Mismatch Device Found

2 short Configuration incorrect Run the System Configuration

Utility and correct.

2 short Invalid time or date in

configuration memory

2 short Configuration memory incorrect Run the System Configuration

None Nonvolatile configuration corrupt

or jumper installed

None Board replaced, configuration not

updated

None EISA or PCI board not found Run the System Configuration

None EISA or PCI board added,

configuration not updated

Run the System Configuration Utility and correct.

Utility and correct.

Run the System Configuration Utility and correct.

Utility and correct.

Run the System Configuration Utility and correct.

continued

Page 78

Diagnostics and Troubleshooting 3-9

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of Problem Recommended Action

continued

177-Configuration Not Complete

178-Processor Configuration Invalid

None Incomplete system configuration Run the System Configuration

Utility and correct.

None Processor type or step does not

match configuration memory.

Run the System Configuration Utility and correct.

180-Log Reinitialized None N/A N/A

201-Memory Error None RAM failure Run Diagnostics, then replace

failed assembly as indicated.

203-Memory Address Error

207-Invalid Memory Configuration –

None RAM failure Run Diagnostics, then replace

failed assembly as indicated.

None Memory module installed

incorrectly

Verify placement of memory

modules. Check DIMM [SIMM] Installation

208-Invalid Memory Speed – Check DIMM [SIMM] Installation

1 long, 1 short The speed of the memory is too

slow:

■ xx00 = expansion board

SIMMs are too slow

■ 00yy = system board SIMMs

The speed of the memory

modules must be 60 ns. Verify

the speed of the memory

modules installed, and replace if

slower than 60 ns.

are too slow

■ xx and yy have a

corresponding bit set

209-Memory Detection Failure. Check Memory

1 long, 1 short Unable to size memory Check DIMM installation and if

error persists, call Compaq

authorized service provider. Installation

211-Cache Switch Set Incorrectly

212-System Processor Failed/ Mapped out

218-Cache Accelerators Not Installed. System Halted.

219-Tag Update Rules SRAM Failure. System Halted

None Switch not set properly during

Verify switch settings.

installation or upgrade

1 short Processor in slot X failed Run Diagnostics, then replace

failed processor.

None Cache accelerators not installed

or improperly installed

Check cache accelerator

installation.

None Catastrophic chipset failure Call Compaq authorized service

provider.

continued

Page 79

3-10 Compaq ProLiant DL580 Server Maintenance and Service Guide

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of Problem Recommended Action

continued

219-Snoop Rules SRAM Failure.

None Catastrophic chipset failure Call Compaq authorized service

provider. System Halted.

220-Cache Accelerator Slot x Initialization Failed.

None Cache accelerator in slot x

improperly installed or bad

Check cache accelerator

installation and if properly

installed, replace. System Halted.

301-Keyboard Error None Keyboard failure Power down the computer, then

reconnect the keyboard.

301-Keyboard Error

None Keyboard failure Replace the keyboard. or Test Fixture Installed

* ZZ-301-Keyboard Error

None Keyboard failure 1. A key is stuck. Try to

free it.

2. Replace the keyboard.

303-Keyboard Controller Error

304-Keyboard or System Unit Error

None System board, keyboard, or

mouse controller failure

None Keyboard, keyboard cable, or

system board failure

Run Diagnostics, then replace failed assembly as indicated.

1. Make sure the keyboard is attached.

2. Run Diagnostics to determine whether the keyboard, keyboard cable, or system board is in error.

3. Replace the part indicated.

40X-Parallel Port X

2 short Both external and internal ports Address Assignment Conflict

601-Diskette

None Diskette controller circuitry Controller Error

605-Diskette Drive

2 short Mismatch in drive type Run the System Configuration Type Error

1151-Com Port 1

2 short Both external and internal serial Address Assignment Conflict

* ZZ represents the Keyboard Scan Code.

are assigned to parallel port X.

failure

ports are assigned to COM1.

Run the System Configuration Utility and correct.

1. Make sure the diskette drive cables are attached.

2. Replace the diskette drive and/or cable.

3. Replace the system board.

Utility to set diskette type correctly.

Run the System Configuration Utility and correct.

continued

Page 80

Diagnostics and Troubleshooting 3-11

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of Problem Recommended Action

continued

1152-Com Port 2, 3, or 4 Address Assignment Conflict

1610-Temperature violation detected. Waiting for system to cool

1611-Fan failure detected

1611-I/O Fan (Fan X) failure detected

1611-CPU Fan (Fan X) failure detected

1612-Primary power supply failure

1613-Low System Battery

1615-Power Supply Failure, Power Supply Unplugged, or Power Supply Fan Failure in Bay X

2 short Both external and internal serial

ports are assigned to COM2,

Run the System Configuration Utility and correct.

COM3, or COM4.

2 short Ambient system temperature

too hot

2 short Required fan not installed or

Check fan in system environment.

Check fans.

spinning

2 short I/O fan failed Replace the failed fan.

2 short CPU fan failed Replace the failed fan.

2 short Primary power supply has failed. Replace power supply as soon

as possible.

None Real-time clock system battery is

running low on power.

Run Diagnostics. Replace failed assembly as indicated.

None A power supply has failed. Replace or check specified

power supply.

1617-Fan controller not responding

1617-I/O Fan controller not responding

1617-CPU Fan controller not responding

1618-PCI slots powered down. Check PCI hot plug enabler connectors.

1620-Locked SCSI Bus Detected. Verify SCSI bus cabling. System halted.

1621-Current SCSI bus cable configuration is not recommended

2 short Fan controller failure Check and replace failed

controller assembly.

2 short I/O fan controller failure Check and replace failed

controller assembly.

2 short CPU fan controller failure Check and replace failed

controller assembly.

None PCI Hot Plug enabler is missing

or failed.

Check and replace missing or failed assembly.

None SCSI bus failure Run Diagnostics. Replace failed

assembly as indicated.

None Improper SCSI bus cabling Check documentation for proper

SCSI bus cabling.

continued

Page 81

3-12 Compaq ProLiant DL580 Server Maintenance and Service Guide

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of Problem Recommended Action

continued

1622-Internal SCSI Jumper Board Not Installed

1703-SCSI cable error detected. Internal SCSI cable not attached to system board connector. System halted.

1703-SCSI Cable Error Detected

Terminated cable attached to output connector of SCSI backplane.

System Halted

1703-SCSI Cable Error Detected

Must be configured for Single backplane, Simplex or Duplex

System Halted

1703-SCSI Cable Error Detected

Simplex Mode detected, but LED cable not installed

System Halted

None The system has detected that the

Install the array enabler board. array enabler board is not installed.

None Incorrect cabling Ensure that the integrated SCSI

controller has SCSI termination

attached.

None Terminated cable has

Remove the terminated cable. erroneously been attached to the output connector of the SCSI backplane.

None SCSI cables have been

connected in an unsupported

Reconnect the SCSI cables in a

supported configuration. configuration.

None LED cable has failed or is not

connected properly.

Reconnect or replace the LED

cable.

1720-Slot x Drive Array – SMART Drive Detects Imminent Failure SCSI: Port y: SCSI ID x

None Indicated drive has reported a

SMART predictive-failure condition and may fail at some time in the future.

If drive is part of a

nonfault-tolerant configuration,

back up all data before

replacing drive and restore all

data afterward. If drive is part of

a fault-tolerant configuration

do not replace drive unless all

other drives in array are online.

Press F1 to resume.

continued

Page 82

Diagnostics and Troubleshooting 3-13

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of Problem Recommended Action

continued

1724-Slot x Drive Array – Physical Drive Position Change(s) Detected – Logical drive configuration has automatically been updated

1726-Slot x Drive Array – Array Accelerator Memory Size Change Detected

1727-Slot x Drive Array – New Logical Drive(s) Attachment Detected. If more than 32 logical drives, this message will be followed by: Auto-configuration failed: Too many logical drives.

1730-Fixed Disk 0 does not support DMA Mode.

None Logical drive configuration has

Press F1 to resume. been updated automatically following physical drive position changes.

None Indicates array accelerator

Press F1 to resume. configuration has been updated automatically due to replacement of array accelerator (or controller) with one having different memory size.

None Controller has detected an

Press F1 to resume. additional array of drives that were attached when the power was off. The logical drive configuration information has been updated to add the new logical drives. The maximum number of logical drives supported is 32. Additional logical drives will not be added to the configuration.

None Hard drive error Run the System Configuration

Utility and correct.

1731-Fixed Disk 1 does not support DMA Mode.

1740-Fixed Disk 0 failed Set Block Mode command

1741-Fixed Disk 1 failed Set Block Mode command

1750-Fixed Disk 0 failed Identify command

1751-Fixed Disk 1 failed Identify command

1760-Fixed Disk 0 does not support Block Mode

None Hard drive error Run the System Configuration

Utility and correct.

None Hard drive error Run the System Configuration

Utility and correct.

None Hard drive error Run the System Configuration

Utility and correct.

None Hard drive error Run the System Configuration

Utility and correct.

None Hard drive error Run the System Configuration

Utility and correct.

None Hard drive error Run the System Configuration

Utility and correct.

continued

Page 83

3-14 Compaq ProLiant DL580 Server Maintenance and Service Guide

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of Problem Recommended Action

continued

1761-Fixed Disk 1

None Hard drive error Run the System Configuration does not support Block Mode

1764-Slot x Drive Array – Capacity Expansion Process is temporarily disabled (followed by any one of these statements):

■ Expansion will resume when Array Accelerator has been reattached.

■ Expansion will resume when Array Accelerator has been replaced.

■ Expansion will resume when Array Accelerator RAM allocation is successful.

■ Expansion will resume when Array Accelerator battery reaches full charge.

■ Expansion will resume when automatic data recovery has been completed.

1765-Slot x Drive Array Option ROM Appears to Conflict with an ISA Card. ISA cards with 16-bit memory cannot be configured in memory range C0000 to DFFFF along with the SMART-2/E 8-bit Option ROM due to EISA bus limitations. Please remove or reconfigure the ISA card.

1766-Slot x Drive Array requires System ROM Upgrade. Run Systems ROMPaq Utility.

1767-Slot x Drive Array Option ROM is Not Programmed Correctly or may Conflict with the Memory Address Range of an ISA Card. Check the Memory Address Configuration of installed ISA Card(s) or run Options ROMPaq Utility to attempt SMART-2/E Option ROM Reprogramming.

Utility and correct.

Reattach or replace array accelerator, wait until the array accelerator batteries have charged, or for Automatic Data Recovery to complete, as indicated.

Remove or reconfigure conflicting ISA cards. Disable “shared memory” on any ISA network cards that may be installed.

Run the latest Systems ROMPaq Utility to upgrade the System ROMs.

Remove or reconfigure conflicting ISA cards, especially any cards that are not recognized by the System Configuration Utility. Try reprogramming the ROM on the SMART-2/E Controller using the latest Options ROMPaq (version 2.29 or higher).

1768-Slot x Drive Array-Resuming logical drive expansion process.

1769-Slot x Drive Array – Drive(s) disabled due to failure during expand. Select F1 to continue with logical drives disabled. Select F2 to accept data loss and to re-enable logical drives.

None SMART-2 Controller error No action required. Displays

whenever a controller reset or power cycle occurs while array expansion is in progress.

None SMART-2 Controller error. Data

has been lost while expanding the array; therefore, the drives

Press F2 to accept the data loss and re-enable the logical drives. Restore data from backup.

have been temporarily disabled.

continued

Page 84

Diagnostics and Troubleshooting 3-15

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of Problem Recommended Action

continued

1771-Primary Disk Port Address Assignment Conflict

1772-Secondary Disk Port Address Assignment Conflict

1773-Primary Fixed Disk Port Assignment Conflict

1774-Slot x Drive Array – Obsolete data found in Array Accelerator. Select F1 to discard contents of Array Accelerator. Select F2 to write contents of Array Accelerator to drives.

1775-Slot x Drive Array – ProLiant Storage System Not Responding SCSI Port (y): Check storage system power switch and cables. Turn the system power off while checking the ProLiant power and cable connections, then turn the system power back on to retry.

None Internal and external hard drive

controllers are both assigned to

Run the System Configuration Utility and correct.

the primary address.

None Address Assignment Conflict.

Internal and external hard drive

Run the System Configuration

Utility and correct. controllers are both assigned to the secondary address.

None Fixed disk drive error Run the System Configuration

Utility and correct.

None SMART-2 Controller error Data found in array accelerator

is older than data found on

drives. Press F1 to discard the

older data in the array

accelerator and retain the

newer data on the drives.

None Storage system problem Power down the system. Check

external ProLiant power switch

– external drives must all be

powered up before or at the

same time as the main system.

Check cables. If retry does not

help, try replacing the cable,

ProLiant firmware, ProLiant

backplane, or the Smart Array

Controller.

1776-Drive Array SCSI Port Termination Error

1777-Drive Array External Drive Subsystem Error

None External and internal SCSI drives

are both configured to Port 1.

None Cooling fan failure, internal

temperature alert, or open side panel

Reconfigure drives.

Inspect for cooling fan failure or

open side panel.

continued

Page 85

3-16 Compaq ProLiant DL580 Server Maintenance and Service Guide

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of Problem Recommended Action

continued

1778-Drive Array resuming Automatic Data Recovery process

None This error message displays

whenever a controller reset or power cycle occurs while Automatic Data Recovery is in

No action necessary.

progress.

1779-Drive Array Controller detects replacement drives

None Intermittent drive failure and/or

possible loss of data

If this error message displays

and drive X has not been

replaced, this indicates an

intermittent drive failure. This

message also displays once

immediately following drive

replacement whenever data

must be restored from backup.

1780-Disk 0 Failure None Hard drive/format error Run Diagnostics. Replace failed

assembly as indicated.

1781-Disk 1 Failure None Hard drive/format error Run Diagnostics. Replace failed

assembly as indicated.

1782-Disk Controller Failure

1783-Slot x Drive Array Controller Failure

None Hard drive circuitry error Run Diagnostics. Replace failed

assembly as indicated.

None ROM installation problem or array

accelerator board problem. If this error message displays immediately following a ROM installation, the ROM is defective or not installed properly.

Check to see if:

■ The array accelerator board

is attached properly.

■ The array controller is firmly

inserted into its slot. If error recurs, upgrade the System ROMs. Otherwise, replace the Smart Array Controller.

1784-Drive Array Drive Failure, Physical Drive

1785-Drive Array not Configured

None Defective drive and/or cables Check for loose cables. Replace

defective drive X

and/or cable(s).

None Configuration error All of the following actions are

related to error 1785 with

specific descriptions:

Run Compaq Array Configuration Utility

None Configuration error Run the Array

Configuration Utility.

No drives detected. None Configuration error Power down system and check

SCSI cable connections to make

sure drives are

attached properly.

Array Accelerator Memory Size

None Configuration error Run the System

Configuration Utility.

Increased.

continued

Page 86

Diagnostics and Troubleshooting 3-17

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of Problem Recommended Action

continued

1785-External

Cable(s) Attached to Wrong SCSI Port Connector(s).

Drive positions cannot be changed during Capacity Expansion.

Drive positions appear to have changed.

Configuration information indicates drive positions beyond the capability of this controller. This may be due to drive movement from a controller that supports more drives than the current controller.

Configuration information indicates drives were configured on a controller with a newer firmware version.

None Configuration error Power down system and swap

SCSI power connectors to

prevent data loss.

None Configuration error Run Array Diagnostic Utility

(ADU) if previous positions are

unknown. Then power down

system and move drives to their

original positions.

None Configuration error Run Array Diagnostic Utility

(ADU) if previous positions are

unknown. Then power down the

system and move drives to their

original positions.

None Configuration error To avoid data loss, power down

and reattach drives to the

original controller.

None Configuration error To avoid data loss, reattach

drives to original controller or

upgrade controller firmware to

the version of the original

controller using Option ROMPaq.

Press F1 to resume.

continued

Page 87

3-18 Compaq ProLiant DL580 Server Maintenance and Service Guide

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of Problem Recommended Action

continued

1786-Drive Array Recovery Needed

The following drive(s) need Automatic Data Recovery: Drive X.

Select “F1” to continue with recovery of data to drive(s).

Select “F2” to continue without recovery of data to drive(s).

1787-Drive Array Operating in Interim Recovery Mode.

Physical drive replacement needed: Drive X

*1788-Incorrect Drive Replaced: Drive X Drive(s) were incorrectly replaced: Drive Y Select “F1” to continue – drive array will remain disabled. Select “F2” to reset configuration – all data will be lost.

None Interim Data Recovery mode.

Data has not been recovered yet.

None Hard drive X failed or cable is

loose or defective. Following a system restart, this message reminds you that drive X is defective and fault tolerance is being used.

None The drives are disabled when

they are not installed in their original positions. *

Press F1 to allow Automatic

Data Recovery to begin. Data is

automatically restored to drive X

when the drive is replaced or

when existing drive is working.

-Or-

Press F2 to allow the system to

continue operating in the

Interim Data Recovery mode.

1. Replace drive X as soon as possible.

2. Check loose cables.

3. Replace defective cables.

Reinstall the drives correctly as indicated.

Press F1 to restart the computer with the drive array disabled.

-Or-

Press F2 to use the drives as configured and lose all the data on them.

* The 1788 error message might display inadvertently due to a bad power cable connection to the drive or by noise on the data cable. If this message was due to a bad power cable connection, but not because of an incorrect drive replacement, repair the connection and press F2.

-Or-

If this message was not due to a bad power cable connection, and no drive replacement took place, this could indicate noise on the data cable. Check cable for proper routing.

continued

Page 88

Diagnostics and Troubleshooting 3-19

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of Problem Recommended Action

continued

1789-Drive Not

None Cable or hard drive failure 1. Check the cable Responding, Physical Drive

Check cables or replace physical drive X.

Select “F1” to continue – drive array will remain disabled.

Select “F2” to fail drive(s) that are not responding.

Interim Recovery Mode will be enabled if configured for fault tolerance.

1790-Disk 0 Configuration Error

None Hard drive error or wrong drive

type

1791-Disk 1 Error None Hard drive error or wrong drive

type

1792-Drive Array Reports Valid Data Found in Array Accelerator.

Data will automatically be written to drive array.

None Indicates that while the system

was in use, power was interrupted while data was in the array accelerator memory. Power was then restored within 8 to 10 days, and the data in the array accelerator was flushed to the drive array.

connections.

2. Replace the cables.

3. Replace the drive. If you do not want to replace the drive now, press F2.

Run the System Configuration Utility and Diagnostics and correct.

No data has been lost. Perform orderly system shutdowns to avoid data remaining in the array accelerator.

1793-Drive Array – Array Accelerator Battery Depleted – Data Lost

(Error message 1794 also displays.)

None Indicates that while the system

was in use, power was interrupted while data was in the array accelerator memory. Array accelerator batteries failed. Power was not restored within 8 to 10 days. Data in array accelerator has been lost.

Perform orderly system shutdowns to avoid data remaining in the array accelerator.

continued

Page 89

3-20 Compaq ProLiant DL580 Server Maintenance and Service Guide

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of Problem Recommended Action

continued

1794-Drive Array – Array Accelerator Battery Charge Low. Array Accelerator is temporarily disabled. Array Accelerator will be re-enabled when battery reaches full charge.

1795-Drive Array – Array Accelerator Configuration Error.

Data does not correspond to this drive array. Array Accelerator is temporarily disabled.

1796-Drive Array – Array Accelerator Not Responding.

Array Accelerator is temporarily disabled.

1797-Drive Array – Array Accelerator Read Error Occurred. Data in Array Accelerator has been lost. Array Accelerator is disabled.

None A warning that the battery charge

is below 75%. Posted-writes are disabled.

None Indicates that while the system

was in use, power was interrupted while data was in the array accelerator memory.

The data stored in the array accelerator does not correspond to this drive array.

None Array accelerator is defective or

has been removed.

None Hard parity error while reading

data from posted-writes memory.

Replace the array accelerator board if batteries do not recharge while the system has been powered up for 36 hours.

Match the array accelerator to the correct drive array, or run the System Configuration Utility to clear the data in the array accelerator.

1. Check that the array accelerator is properly seated.

2. Run the System Configuration Utility to reconfigure the Compaq IDA-2 without the array accelerator.

Enable array accelerator.

1798-Drive Array – Array Accelerator Write Error Occurred.

Array Accelerator is disabled.

None Hard parity error while writing

data to posted-writes memory.

Enable array accelerator.

continued

Page 90

Diagnostics and Troubleshooting 3-21

Table 3-2 POST Error Messages

Error Code Audible Beeps Probable Source of Problem Recommended Action

continued

1799-Drive Array – Drive(s) Disabled due to Array Accelerator Data Loss. Select “F1” to continue with logical drives disabled. Select “F2” to accept data loss and to re-enable logical drives.

Beeps only 2 long No valid memory is present in

Beeps only 2 long, 2 short Power is cycled. Temperature too

(Run System Configuration Utility – F10 key)

(RESUME – F1 key) None An indication to continue with the

None Volume failed due to loss of data

in posted-writes memory.

the system.

hot. Processor fan not installed or spinning.

None A configuration error occurred

during POST.

operation

Press F1 to continue with logical drives disabled or F2 to accept data loss and re-enable logical drive.

Replace failed memory with valid memory.

Check fans.

Press F10 to run System Configuration Utility.

Press F1.

Page 91

3-22 Compaq ProLiant DL580 Server Maintenance and Service Guide

Diagnostics Software

The Test Error Codes tables include all test error codes generated by Compaq products. Each code has a corresponding description and recommended action or actions. Each system generates only those codes that apply to its configuration and options.

When you select Diagnostics and Utilities from the System Configuration Utility main menu, the utility prompts you to test, inspect, upgrade, and diagnose the server.

Diagnostics and Utilities are located on the system partition on the hard drive and must be accessed when a system configuration error is detected during the Power-On Self-Test (POST). Diagnostics software is also available on the SmartStart and Support Software CD. You can create a Diagnostics diskette from the SmartStart and Support Software CD and run Diagnostics from diskette. See the “Running the Utilities from Diskette” procedure earlier in this chapter.

The following options are available from the Diagnostics and Utilities menu:

■ Test Computer

■ Inspect Computer

■ Upgrade Firmware

■ Remote Utilities

■ Diagnose Drive Array

Diagnostic error codes are generated when the Diagnostics software recognizes a problem. These error codes help identify possible defective subassemblies.

Steps for Diagnostics

In each case, the Recommended Action column lists the steps necessary to correct the problem. After completing each step, run the Diagnostics utility to verify that the error condition has been corrected. If the error code is redisplayed:

1. Perform the next step listed in the table.

2. Run the Diagnostics utility program again.

3. Follow this procedure until the Diagnostics utility program no longer detects an error condition.

Page 92

100 – 199, Primary Processor Test Error Codes

The 100 series of diagnostic error codes identifies failures with processor and system board functions. Corrective action may require replacing the system boards or processor assemblies.

Table 3-3

Primary Processor Test Error Codes

Error Code Description Recommended Action

101-XX CPU test failed. Replace the processor board and retest.

103-XX DMA page registers test failed.

104-XX Interrupt controller master test

failed.

105-XX Port 61 error.

106-XX Keyboard controller self-test

failed.

Diagnostics and Troubleshooting 3-23

Replace the processor board and retest.

107-XX CMOS RAM test failed.

108-XX CMOS interrupt test failed.

109-XX CMOS clock load data test failed.

110-XX Programmable timer load data test

failed.

111-XX Refresh detect test failed.

112-XX Speed test slow mode out of

range.

113-XX Protected mode test failed.

114-XX Speaker test failed. 1. Verify the speaker connection and retest.

116-XX Cache test failed. Replace the system board and retest.

122-XX Multiprocessor dispatch test

failed.

123-XX Interprocessor communication test

failed.

199-XX Installed devices test failed. 1. Check the system configuration and retest.

1. Replace the battery/clock module and retest.

2. Replace the system board and retest.

Replace the processor board and retest.

2. Replace the speaker and retest.

3. Replace the system board and retest.

1. Check the system configuration and retest.

2. Replace the processor board and retest.

3. Replace the system board and retest.

2. Verify cable connections and retest.

3. Check switch and/or jumper settings and retest.

4. Run the Configuration Utility and retest.

5. Replace the processor board and retest.

6. Replace the system board and retest.

Page 93

3-24 Compaq ProLiant DL580 Server Maintenance and Service Guide

200 – 299, Memory Test Error Codes

The 200 series of diagnostic error codes identifies failures with the memory subsystem. Corrective action may require replacement of the memory expansion board, the memory modules, or the processor assembly.

Table 3-4

Memory Test Error Codes

Error Code Description Recommended Action

200-XX Invalid memory configuration. Reinsert memory modules in correct location and retest.

201-XX Memory machine ID test failed.

202-XX Memory system ROM checksum

failed.

1. Replace the system ROM and retest.

2. Replace the processor board and retest.

3. Replace the memory expansion board and retest.

203-XX Memory write/read test failed.

204-XX Memory address test failed.

205-XX Walking I/O test failed.

206-XX Increment pattern test failed.

207-XX Invalid memory configuration—

check DIMM installation. DIMMs installed have 8K refresh.

208-XX Invalid memory speed detected—

check DIMM installation. Slow DIMMs may cause data loss.

210-XX Random pattern test failed. 1. Replace the memory module and retest.

1. Replace the memory module and retest.

2. Replace the processor board and retest.

3. Replace the memory expansion board and retest.

Replace DIMMs.

Replace with DIMMs faster than 60 ns.

2. Replace the processor board and retest.

3. Replace the memory expansion board and retest.

Page 94

300 – 399, Keyboard Test Error Codes

The 300 series of diagnostic error codes identifies failures with keyboard and system board functions. Correction action may require replacement of the keyboard or the system board assembly.

Error Code Description Recommended Action

Diagnostics and Troubleshooting 3-25

Table 3-5

Keyboard Test Error Codes

301-XX Keyboard short test, 8042 self-test

failed.

302-XX Keyboard long test failed.

303-XX Keyboard LED test, 8042 self-test

failed.

304-XX Keyboard typematic test failed.

400 – 499, Parallel Printer Test Error Codes

The 400 series of diagnostic error codes identifies failures with parallel printer interface board or system board functions. Corrective action may require replacement of the serial/parallel interface board or the system board assembly.

Parallel Printer Test Error Codes

Error Code Description Recommended Action

401-XX Printer failed or not connected.

402-XX Printer data register failed.

403-XX Printer pattern test failed.

498-XX Printer failed or not connected.

1. Check the keyboard connection. If disconnected: power down the computer, reconnect the keyboard, power up the system, then retest.

2. Replace the keyboard and retest.

3. Replace the system board and retest.

Table 3-6

1. Connect the printer and retest.

2. Check the power to the printer and retest.

3. Install the loopback connector and retest.

4. Check the switch on the serial/parallel interface board (if applicable) and retest.

5. Replace the serial/parallel interface board (if applicable) and retest.

6. Replace the system board and retest.

Page 95

3-26 Compaq ProLiant DL580 Server Maintenance and Service Guide

500 – 599, Graphics Display Unit Test Error Codes

The 500 series of diagnostic error codes identifies failures with graphics or system board functions. Corrective action may require replacement of the graphics board or the system board assembly.

Table 3-7

Graphics Display Unit Test Error Codes

Error Code Description Recommended Action

501-XX Graphics controller test failed.

502-XX Graphics memory test failed.

503-XX Graphics attribute test failed.

504-XX Graphics character set test failed.

505-XX Graphics 80x25-mode 9x14

character cell test failed.

506-XX Graphics 80x25-mode 8x8

character cell test failed.

507-XX Graphics 40x25-mode test failed.

508-XX Graphics 320x200-mode color

set 0 test failed.

509-XX Graphics 320x200-mode color

set 1 test failed.

510-XX Graphics 640x200-mode test

failed.

511-XX Graphics screen memory page test

failed.

512-XX Graphics gray-scale test failed.

514-XX Graphics white-screen test failed.

516-XX Graphics noise pattern test failed.

1. Replace the monitor and retest.

2. Replace the graphics board and retest.

3. Replace the system board and retest.

Page 96

600 – 699, Diskette Drive Test Error Codes

The 600 series of diagnostic error codes identifies failures with the diskette, diskette drive, or system board functions. Corrective action may require replacement of the diskette drive or the system board assembly.

Diskette Drive Test Error Codes

Error Code Description Recommended Action

Diagnostics and Troubleshooting 3-27

Table 3-8

600-XX Diskette ID drive types test failed.

601-XX Diskette format failed.

602-XX Diskette read test failed.

603-XX Diskette write/read/compute test

failed.

604-XX Diskette random seek test failed.

605-XX Diskette ID media failed.

606-XX Diskette speed test failed.

607-XX Diskette wrap test failed.

608-XX Diskette write protect test failed.

609-XX Diskette reset controller test

failed.

610-XX Diskette change line test failed.

694-XX Pin 34 is not cut on 360-KB

diskette drive.

697-XX Diskette type error.

698-XX Diskette drive speed not within

limits.

699-XX Diskette drive/media ID error. 1. Replace the media and retest.

1. Replace the diskette and retest.

2. Check and/or replace the diskette power and signal cables, then retest.

3. Replace the diskette drive and retest.

4. Replace the system board and retest.

2. Run the Configuration Utility and retest.

Page 97

3-28 Compaq ProLiant DL580 Server Maintenance and Service Guide

1100 – 1199, Serial Test Error Codes

The 1100 series of diagnostic error codes identifies failures with serial/parallel interface board or system board functions. Corrective action may require replacement of the serial/parallel interface board or the system board assembly.

Table 3-9

Serial Test Error Codes

Error Code Description Recommended Action

1101-XX Serial port test failed.

1109-XX Clock register test failed.

1. Check the switch settings on the serial/parallel interface board (if applicable) and retest.

2. Replace the serial/parallel interface board (if applicable) and retest.

3. Replace the system board and retest.

1200 – 1299, Modem Communications Test Error Codes

The 1200 series of diagnostic error codes identifies failures with the modem. Corrective action may require replacement of the modem.

Table 3-10

Modem Communications Test Error Codes

Error Code Description Recommended Action

1201-XX Modem internal loopback test

failed.

1202-XX Modem timeout test failed.

1203-XX Modem external termination test

failed.

1204-XX Modem auto originate test failed.

1206-XX Dial multifrequency tone test

failed.

1210-XX Modem direct connect test failed.

1. Refer to the modem documentation for correct setup procedures and retest.

2. Check the modem line and retest.

3. Replace the modem and retest.

Page 98

1700 – 1799, Hard Drive Test Error Codes

The 1700 series of diagnostic error codes identifies failures with hard drives, hard drive controller boards, hard drive cables, and system board functions. If the system uses a drive array controller, see “Array Diagnostic Utility (ADU)” later in this chapter.

Hard Drive Test Error Codes

Error Code Description Recommended Action

Diagnostics and Troubleshooting 3-29

Table 3-11

1700-XX Hard drive ID drive types test

failed.

1701-XX Hard drive format test failed.

1702-XX Hard drive read test failed.

1703-XX Hard drive write/read/compare

test failed.

1704-XX Hard drive random seek test

failed.

1705-XX Hard drive controller test failed.

1708-XX Hard drive format bad track test

failed.

1709-XX Hard drive reset controller test

failed.

1710-XX Hard drive park head test failed.

1715-XX Hard drive head select test failed.

1716-XX Hard drive conditional format test

failed.

1717-XX Hard drive (ECC *) test failed.

1719-XX Hard drive power mode test failed.

1736-XX Drive monitoring failed.

1. Run the System Configuration Utility and verify the drive type.

2. Replace the hard drive signal and power cables, and retest.

3. Replace the hard drive controller and retest.

4. Replace the hard drive and retest.

5. Replace the system board and retest.

1799-XX Invalid hard drive type failed.

* Error checking and correcting

Page 99

3-30 Compaq ProLiant DL580 Server Maintenance and Service Guide

1900 – 1999, Tape Drive Test Error Codes

The 1900 series of diagnostic error codes identifies failures with tape cartridges, tape drives, tape drive cables, adapter boards, or the system board assembly.

Table 3-12

Tape Drive Test Error Codes

Error Code Description Recommended Action

1900-XX Tape ID failed.

1901-XX Tape servo write failed.

1902-XX Tape format failed.

1903-XX Tape drive sensor test failed.

1904-XX Tape BOT/EOT test failed.

1905-XX Tape read test failed.

1906-XX Tape write/read/compare test failed.

1. Replace the tape cartridge and retest.

2. Check and/or replace the signal cable and

3. Check the switch settings on the adapter

4. Replace the tape adapter board (if

5. Replace the tape drive and retest.

6. Replace the system board and retest.

6000 – 6099, Compaq Network Interface Controller Test Error Codes

The 6000 series of diagnostic error codes identifies failures with Compaq Network Interface Controller (NIC).

Table 3-13

Compaq Network Interface Controller Boards Test Error Codes

Error Code Description Recommended Action

6000-XX Network controller ID failed.

6001-XX Network controller setup failed.

6002-XX Network controller transmission failed.

6014-XX Network controller configuration failed.

6016-XX Network controller reset failed.

6028-XX Network controller internal failed.

6029-XX Network controller external failed.

6089-XX Network controller open failed.

6090-XX Network controller initialization failed.

6091-XX Network controller internal loopback

failed.

6092-XX Network controller external loopback

failed.

1. Check the controller installation in the EISA

2. Check the interrupt type and number

3. Check the media connection at the

4. Check the media speed (4/16) and type of

5. Check the MAU, cables, or other network

6. Replace the controller.

retest.

board (if applicable).

applicable) and retest.

slot.

setting.

controller and Multistation Access Unit (MAU).

Unshielded Twisted Pair/Shielded Twisted Pair (UTP/STP) settings.

components.

Page 100

6500 – 6599, SCSI Hard Drive Test Error Codes

The 6500 series of diagnostic error codes identifies failures with SCSI hard drives, SCSI hard drive controller boards, SCSI hard drive cables, and system board functions. If the system uses a drive array controller, see “Array Diagnostic Utility ” later in this chapter.

Table 3-14

SCSI Hard Drive Test Error Codes

Error Code Description Recommended Action

Diagnostics and Troubleshooting 3-31

6500-XX SCSI disk ID drive types test failed.

6502-XX SCSI disk unconditional format test

failed.

6505-XX SCSI disk read test failed.

6506-XX SCSI disk SA/media test failed.

6509-XX SCSI disk erase tape test failed.

6523-XX SCSI disk random read test failed.

6528-XX Media load/unload test failed.

1. Run the System Configuration Utility and

2. Replace the SCSI disk drive signal and

3. Replace the SCSI controller and retest.

4. Replace the SCSI disk drive and retest.

5. Replace the system board and retest.

6600 – 6699, SCSI/IDE CD-ROM Drive Test Error Codes

The 6600 series of diagnostic error codes identifies failures with the CD-ROM drive cables, CD-ROM drives, adapter boards, or the system board assembly.

Table 3-15

SCSI/IDE CD-ROM Drive Test Error Codes

Error Code Description Recommended Action

6600-XX CD-ROM ID failed.

6605-XX CD-ROM read failed.

1. Replace the CD-ROM media and retest.

2. Check and/or replace the signal cable and

3. Check the switch settings on the adapter

4. Replace the SCSI controller (if applicable)

5. Replace the CD-ROM drive and retest.

6. Replace the system board and retest.

verify the drive type.

power cables, then retest.

retest.

board (if applicable).

and retest.