Compaq, the Compaq logo, ProLiant, Compaq Insight Manager, ROMPaq, and SmartStartRegistered in
U.S. Patent and Trademark Office.
DeskPro is a resgistered trademark of Compaq Information Technologies, L.P. in the United States and
other countries.
Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in the United States
and/or other countries.
Intel and Pentium are trademarks of Intel Corporation in the United States and/or other countries.
UNIX is a trademark of The Open Group in the United States and other countries.
All other product names mentioned herein may be trademarks of their respective companies.
Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information
in this document is provided “as is” without warranty of any kind and is subject to change without notice.
The warranties for Compaq products are set forth in the express limited warranty statements accompanying
such products. Nothing herein should be construed as constituting an additional warranty.
Compaq ProLiant DL580 Server Maintenance and Service Guide
Third Edition (March 2001)
Part Number 152301-003
Spare Part Number 178139-001
Page 3
About This Guide
Symbols in Text.........................................................................................................vii
This maintenance and service guide is designed to be used as a reference, spare parts catalog,
troubleshooting, and step-by-step disassembly guide when servicing the
Compaq ProLiant™DL580server.
WARNING: To reduce the risk of personal injury from electric shock and hazardous energy
levels, only authorized service technicians should attempt to repair this equipment. Improper
repairs could create conditions that are hazardous.
IMPORTANT: The installation of options and servicing of this product shall be performed by individuals
who are knowledgeable of the procedures, precautions, and hazards associated with equipment
containing hazardous energy circuits.
Symbols in Text
These symbols may be found in the text of this guide. They have the following meanings.
IMPORTANT: Text set off in this manner presents clarifying information or specific instructions.
NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information.
WARNING: Text set off in this manner indicates that failure to follow directions in the warning
could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in
damage to equipment or loss of information.
Page 8
viii Compaq ProLiant DL580 Server Maintenance and Service Guide
Compaq Technician Notes
WARNING: Only authorized technicians trained by Compaq should attempt to repair this
equipment. All troubleshooting and repair procedures are detailed to allow only
subassembly/module level repair. Because of the complexity of the individual boards and
subassemblies, no one should attempt to make repairs at the component level or to make
modifications to any printed wiring board. Improper repairs can create a safety hazard.
WARNING: To reduce the risk of electric shock or damage to the equipment:
■ If the system has multiple power supplies, disconnect power from the system by
unplugging all power cords from the power supplies.
■ Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
■ Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at
all times.
CAUTION: To properly ventilate your system, you must provide at least 30.5 cm (12 inch) of
clearance at the front and back of the computer.
IMPORTANT: Any indications of component replacement or printed wiring board modifications may void
any warranty.
Rack Stability
CAUTION: The computer is designed to be electrically grounded (earthed). To ensure proper
operation, plug the AC power cord into a properly grounded AC outlet only.
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
■ The leveling jacks are extended to the floor.
■ The full weight of the rack rests on the leveling jacks.
■ The stabilizing feet are attached to the rack if it is a single-rack installation.
■ The racks are coupled together in multiple-rack installations.
■ Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
Page 9
Getting Help
If you have a problem and have exhausted the information in this guide, you can get further
information and other help in the following locations:
Compaq Technical Support
In North America, call the Compaq Technical Phone Support Center at 1-800-OK-COMPAQ.
This service is available 24 hours a day, 7 days a week. For continuous quality improvement,
calls may be recorded or monitored.
Outside North America, call the nearest Compaq Technical Support Phone Center. Telephone
numbers for worldwide Technical Support Centers are listed on the Compaq website. Access the
Compaq website by logging on to the Internet:
http://www.compaq.com
Be sure to have the following information available before you call Compaq:
■ Technical support registration number (if applicable)
■ Product serial number
About This Guide ix
■ Product model name and number
■ Applicable error messages
■ Add-on boards or hardware
■ Third-party hardware or software
■ Operating system type and revision level
Compaq Website
The Compaq website has information on this product as well as the latest drivers and Flash
ROM images. Access the Compaq website by logging on to the Internet:
http://www.compaq.com
Compaq Authorized Reseller
For the name of your nearest Compaq authorized reseller:
■ In the United States, call 1-800-345-1518.
■ In Canada, call 1-800-263-5868.
Elsewhere, refer to the Compaq website for locations and telephone numbers.
Page 10
Chapter 1
Illustrated Parts Catalog
This chapter provides the illustrated parts breakdown and a spare parts list for the
Compaq ProLiant™ DL580 server. See Table 1-1 and Table 1-2 for the names of referenced
spare parts.
Page 11
1-2 Compaq ProLiant DL580 Server Maintenance and Service Guide
Mechanical Parts Exploded View
4a
2b
3
6
1b
4b
1a
5
2a
Figure 1-1. Exploded view of the ProLiant DL580 server mechanical parts
Page 12
Mechanical Spare Parts List
Item Description Spare Part Number
Illustrated Parts Catalog 1-3
Table 1-1
Mechanical Spare Parts List
Chassis
1 Chassis kit 177899-001
a) Chassis
b) Wide ultra2/Ultra3 hard drive cage
2 Cover kit 177900-001
a) Front bezel
b) Top access panel
Miscellaneous
3 Center wall and PCI guide bracket 191444-001
4 Plastics kit 187681-001
a) PCI Hot Plug basket insulator
b) CD-ROM stop
c) Peripheral board card guide *
d) PCI card guide retainer *
e) Filter cover *
f) Memory board guide *
g) Optional hot-plug expansion board retainer *
h) Optional expansion board retainer *
5 Power supply blank cover 122641-001
6 Hard drive blank cover 122759-001
* Not shown
Page 13
1-4 Compaq ProLiant DL580 Server Maintenance and Service Guide
System Components Exploded View
31
11
27
25
7
8
24
12a
13
15
32
9
23
7
26
1
21
Figure 1-2. Exploded view of the ProLiant DL580 server system components
22
29
30
28
14
43
10
Page 14
System Components Spare Parts List
System Components Spare Parts List
Item Description Spare Part Number
Illustrated Parts Catalog 1-5
Table 1-2
Fans
7 Hot-plug fan assemblies (2), 92 x 38.1 mm (3.62 x 1 ½ inch) 177902-001
8 Hot-plug fan assembly, 92 x 25.4 mm (3.62 x 1 inch) 177903-001
9 Hot-plug fan assembly, 80 x 20 mm (3.15 x 0.79 inch) 177901-001
46 9.1-GB hot-plug Wide-Ultra3 hard drive (15,000 rpm, 1-inch)* 189393-001
47 18.2-GB hot-plug Wide-Ultra3 hard drive (15,000 rpm, 1-inch)* 189395-001
48 36.4-GB hot-plug Wide-Ultra3 hard drive (10,000 rpm, 1-inch)* 177986-001
* Not shown
Page 17
Chapter 2
Removal and Replacement Procedures
This chapter provides subassembly/module-level removal and replacement procedures for the
Compaq ProLiant DL580 server. After completing all necessary removal and replacement
procedures, run the Diagnostics program to verify that all components operate properly.
WARNING: To reduce the risk of personal injury or damage to the equipment, observe all
warnings and cautions throughout this chapter.
WARNING: To reduce the risk of personal injury or damage to the equipment, the installation
of options other than hot-plug power devices should be performed only by individuals who are
qualified in servicing computer equipment and trained to deal with products capable of
producing hazardous energy levels.
To service the ProLiant DL580 server, the following tools are recommended:
■ Torx T-15 screwdriver
■ 4-mm flat-blade screwdriver
■ Phillips screwdriver
■ Wire cutters
■ From the Compaq SmartStart™ and Support Software CD:
2-2 Compaq ProLiant DL580 Server Maintenance and Service Guide
Electrostatic Discharge Information
A discharge of static electricity can damage static-sensitive devices or microcircuitry. Proper
packaging and grounding techniques are necessary precautions to prevent damage. To prevent
electrostatic damage, observe the following precautions:
■ Transport products in static-safe containers such as conductive tubes, bags, or boxes.
■ Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
■ Cover workstations with approved static-dissipating material. Provide a wrist strap
connected to the work surface and properly grounded (earthed) tools and equipment.
■ Keep work area free of nonconductive materials such as ordinary plastic assembly aids
and foam packing.
■ Always be properly grounded (earthed) when touching a static-sensitive component or
assembly.
■ Avoid touching pins, leads, or circuitry.
■ Always place drives with the Printed Circuit Board (PCB) side down.
■ Useconductivefieldservicetools.
Page 19
Symbols on Equipment
These symbols may be located on equipment in areas where hazardous conditions may exist.
This symbol in conjunction with any of the following symbols indicates the presence of a
potential hazard. The potential for injury exists if warnings are not observed. Consult your
documentation for specific details.
This symbol indicates the presence of hazardous energy circuits or electric shock hazards.
Refer all servicing to qualified personnel.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.
This symbol indicates the presence of electric shock hazards. The area contains no user or field
serviceable parts. Do not open for any reason.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure.
This symbol on an RJ-45 receptacle indicates a Network Interface Connection.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug
telephone or telecommunications connectors into this receptacle.
Removal and Replacement Procedures 2-3
This symbol indicates the presence of a hot surface or hot component. If this surface is
contacted, the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before
touching.
These symbols on power supplies or systems indicate the equipment is supplied
by multiple sources of power.
WARNING: To reduce the risk of injury from electric shock, remove all power
cords to completely disconnect power from the system.
This symbol indicates that the component exceeds the recommended weight for
one individual to handle safely.
Weight kg
Weight lb
WARNING: To reduce the risk of personal injury or damage to the equipment,
observe local occupational health and safety requirements and guidelines for
manual material handling.
Page 20
2-4 Compaq ProLiant DL580 Server Maintenance and Service Guide
Preparation Procedures
The system power in the ProLiant DL580 server does not completely power down with the front
panel Power On/Standby switch. The switch toggles between on and standby, rather than on and
off. The standby position removes power from most electronics and the drives, but portions of
the power supply and some internal circuitry remain active. To completely remove all power
from the system, you must disconnect all power cords from the server. For more information
about removing power from the system, see “Powering Down the Server” later in this chapter.
See “Server Warnings and Precautions” later in this chapter for further safety information.
IMPORTANT: Before beginning to remove any serviceable part, determine whether the part is
hot-pluggable or non-hot-pluggable. Hot-pluggable devices in the ProLiant DL580 server include SCSI
hard drives, fans, and power supplies.
Hot-Pluggable Parts
If it is hot-pluggable, do not perform a power shutdown of the server. The access panel can be
removed without causing system shutdown. Hot-pluggable devices in the ProLiant DL580
server include Wide Ultra2 and Ultra3 SCSI hard drives, some expansion boards, fans, and
power supplies.
IMPORTANT: It is not necessary to power down the server to replace hot-plug devices such as power
supplies, fans, or PCI Hot Plug boards when they are not in active use.
Non-Hot-Pluggable Parts
If the part is non-hot-pluggable, the server must be powered down. Non-hot-pluggable parts
include the processors, some expansion boards, the peripheral board, DIMMs, and drive cages.
See “Powering Down the Server” for complete powering down instructions.
WARNING: To reduce the risk of personal injury or damage to the equipment, the installation
of options other than hot-plug power devices should be performed only by individuals who are
qualified in servicing computer equipment and trained to deal with products capable of
producing hazardous energy levels.
WARNING: To reduce the risk of personal injury or damage to the equipment when moving the
server, be sure that:
■ The access panel is securely fastened to the chassis.
■ You do not use the system board tray handle to move the unit.
■ You do not use the rack-mount bezel handles to move the unit.
Page 21
Powering Down the Server
Before beginning any of the removal and replacement procedures for non-hot-plug devices:
1. Press the Power On/Standby switch. This switch places the server in standby mode that
disables the main power supply output and provides only auxiliary power (+5V) to
the server.
2. Verify that the Power On/Standby switch power LED indicator, is amber and that the fans
are off.
3. Disconnect all AC power cords from the AC outlets, and then from the server.
4. Disconnect all external peripheral devices from the server.
56.24 - 70.31 kg
124 - 155 lb
Removal and Replacement Procedures 2-5
WARNING: To reduce the risk of injury from electric shock, remove all power
cords to completely disconnect power from the system.
WARNING: To reduce the risk of personal injury or damage to the equipment,
observe local occupational health and safety requirements and guidelines for
manual material handling.
NOTE: It is necessary to be knowledgeable of electrostatic discharge information before performing the
preparation procedures. For electrostatic discharge information, see “Electrostatic Discharge
Information” earlier in this chapter.
5. Position the server as follows to ensure stability and safety:
GRemove the server from the rack and place the unit on a sturdy table or workbench.
GTo reduce the risk of personal injury or damage to the equipment, see “Server
Warnings and Precautions” later in this chapter. Refer to the Compaq ProLiant DL580
Server Setup and Installation Guide for further information on working with racks.
Page 22
2-6 Compaq ProLiant DL580 Server Maintenance and Service Guide
Rack Warnings
WARNING: To reduce the risk of personal injury or damage to the equipment:
■ Observe local occupational safety requirements and guidelines for heavy
equipment handling.
■ Obtain adequate assistance to lift and stabilize the product during installation or
removal.
■ Remove all pluggable power supplies and modules to reduce the weight of the
product.
■ Always load the heaviest item first, and load the rack from the bottom up. This
makes the rack “bottom-heavy” and helps prevent the rack from becoming
unstable.
■ Extend the leveling jacks to the floor.
■ Rest the full weight of the rack on the leveling jacks.
■ Attach the stabilizing feet to the rack if it is a single-rack installation.
■ Ensure the racks are coupled together in multiple-rack installations.
■ Fully extend the bottom stabilizers on the equipment. Be sure that the
equipment is properly supported/braced when installing options and boards.
■ Be careful when sliding the unit into the rack. The slide rails could pinch your
fingertips.
■ Ensure that the rack is adequately stabilized before extending a component
outside the rack. Extend only one component at a time. A rack may become
unstable if more than one component is extended for any reason.
■ Do not attempt to move a fully loaded equipment rack. Remove equipment
from the rack before moving the rack.
■ At least two people are needed to safely unload the rack from the pallet. An
empty 42U rack weighs 115 kg (253 lb), is over 2.1 meters (7 ft) tall, and may
become unstable when being moved on its casters. Do not stand in front of the
rack as it rolls down the ramp from the pallet; handle it from the sides. Stabilize
the server by keeping the unit on the rails.
WARNING: Because the rack allows stacking of computer components on a vertical rather
than horizontal plane, ensure that precautions have been taken to provide for rack stability and
safety. It is important to follow these precautions providing for rack stability and safety, and to
protect both personnel and property. Heed all cautions and warnings throughout the installation
instructions provided with the server.
Page 23
Server Warnings and Precautions
WARNING: The installation of internal options and routine maintenance and service of this
product should be performed by individuals who are knowledgeable about the procedures,
precautions, and hazards associated with equipment containing hazardous energy levels.
WARNING: To reduce the risk of electric shock or damage to the equipment:
■ Allow the product to cool before removing covers and touching internal components.
■ Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
■ Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at
all times.
■ Disconnect power from the server by unplugging the power cord from either the electrical
outlet or the server.
■ Do not use conductive tools that could bridge live parts.
■ Remove all watches, rings, or loose jewelry when working in hot-plug areas of an
energized server.
■ Understand the hot-plug access panel provides access to hazardous energy circuits.
■ Understand the panel should remain locked during normal operation.
-Or-
Install the server in a controlled access location where only qualified personnel have
access to the server.
■ Power down the equipment and disconnect power to all AC power cords before removing
any access covers for non-hot-pluggable areas.
■ Do not replace non-hot-pluggable components while power is applied to the product. First,
shut down the product and disconnect all AC power cords.
■ Do not exceed the level of repair specified in the procedures in the product documentation.
All troubleshooting and repair procedures are detailed to allow only subassembly or
module-level repair. Because of the complexity of the individual boards and
subassemblies, do not attempt to make repairs at the component level or to make
modifications to any printed wiring board. Improper repairs can create a safety hazard.
■ Verify that the AC power supply branch circuit that provides power to the rack is not
overloaded. Not overloading AC power to the rack power supply circuit reduces the risk of
personal injury, fire, or damage to the equipment. The total rack load should not exceed
80 percent of the branch circuit rating. Consult the electrical authority having jurisdiction
over your facility wiring and installation requirements.
Removal and Replacement Procedures 2-7
CAUTION: Protect the server from power fluctuations and temporary interruptions with a
regulating Uninterruptible Power Supply (UPS). This device protects the hardware from damage
caused by power surges and voltage spikes, and keeps the system in operation during a power
failure.
CAUTION: The ProLiant DL580 server must always be operated with the system unit cover on.
Proper cooling is not achieved if the system unit cover is removed.
Page 24
2-8 Compaq ProLiant DL580 Server Maintenance and Service Guide
Top Access Panel
The ProLiant DL580 server ships standard in a rack-mount configuration. Remove the top
access panel to service the internal components.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system
components to cool before removing them.
To remove the top access panel:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Using a Torx T-15 screwdriver, loosen the three captive screws securing the top access
panel to the bezel.
3. Slide the top access panel back, then lift it from the chassis.
NOTE: The PCI Hot Plug access door allows access to the PCI Hot Plug area without removing the top
access panel.
Figure 2-1. Removing the top access panel
Reverse steps 1 through 3 to replace the top access panel.
Page 25
Power On/Standby Switch with LED Indicators
To remove the Power On/Standby switch with LED indicators:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.
3. Disconnect the power switch cables from the power switch connector.
4. Disconnect the clips connected to each of the LED indicator terminals.
IMPORTANT: Label each wire before disconnecting from LED indicator terminals.
Removal and Replacement Procedures 2-9
Figure 2-2. Disconnecting the Power On/Standby switch with LED indicators
Page 26
2-10 Compaq ProLiant DL580 Server Maintenance and Service Guide
5. Using a 4-mm flat-blade screwdriver, press in the tabson each side of the switch, then
pull the switch
out from the front bezel.
2
1
Figure 2-3. Removing the Power On/Standby switch with LED indicators
1
Reverse steps 1 through 5 to replace the Power On/Standby switch with LED indicators.
Page 27
Front Bezel
To remove the front bezel:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the Power On/Standby switch. See “Power On/Standby Switch with LED
Removal and Replacement Procedures 2-11
Indicators” earlier in this chapter.
3. Remove the 14 Torx T-15 screws
4. Loosen the captive T-15 screw
3
2
Figure 2-4. Removing the front bezel
.
, then pull the front bezelaway from the server.
Reverse steps 1 through 4 to replace the front bezel.
1
Page 28
2-12 Compaq ProLiant DL580 Server Maintenance and Service Guide
Hot-Plug Fan Assembly Identification
The ProLiant DL580 server ships standard with four hot-plug fan assemblies. Figure 2-5 shows
the fan locations. All of the fans are redundant. Table 2-1 identifies each hot-plug fan and its
relative location inside the ProLiant DL580 server.
1
2
1
3 4
5 6
2
7 8
Figure 2-5. Hot-plug fan assembly locations
Hot-Plug Fan Assembly Locations and Identification
Item Description
Fan assembly 1 and 2
Fan assembly 3 and 4
Fan assembly 5 and 6
Fan assembly 7 and 8
3
Table 2-1
4
Page 29
Hot-Plug Fan Assemblies
WARNING: To reduce the risk of personal injury or damage to the equipment:
■ Failed or failing fans should be left connected to the system until they can be replaced.
■ If a fan must be removed while the server is powered up, there is a 5-minute period
allowed to remove and replace the fan before the server shuts down. (Microsoft
Windows NT, UNIX, and Novell NetWare)
■ Removal of both fans causes overheating and subsequent server shutdown.
NOTE: All hot-plug fan assemblies remove exactly the same way.
To remove a hot-plug fan assembly:
1. Remove the top access panel. See “Top Access Panel” earlier in this chapter.
Removal and Replacement Procedures 2-13
2. Loosen the thumbscrew
3. Lift the hot-plug fan
Figure 2-6. Removing a hot-plug fan assembly
located at the top of the fan.
straight out of the chassis.
1
2
Reverse steps 1 through 3 to replace a hot-plug fan.
Page 30
2-14 Compaq ProLiant DL580 Server Maintenance and Service Guide
Removable Media and Related Components
Removable media drives and hard drives are removed for replacement, upgrades, or when
removing the SCSI hard drive backplane board.
Media Storage
The ProLiant DL580 server can utilize both Wide Ultra 2 and Wide Ultra 3 technology. The
drive cage area can house up to four 1-inch, hot-plug hard drives.
IMPORTANT: Wide Ultra 2 or Wide Ultra 3 hard drives must use matching Wide Ultra 2 or Wide Ultra 3
array controllers.
Drives can be of any storage capacity, but must be mounted on Compaq hot-plug drive trays.
Other standard devices include:
■ Preinstalled 3.5-inch, 1.44-MB diskette drive
■ Preinstalled 24X or higher low-profile CD-ROM drive
31
Figure 2-7. Removable media and hard drive locations
Table 2-2
Hard Drive Locations
Item Description
* SCSI drive IDs are shown
1.44-MB standard diskette drive
Four 1-inch hard drives *
24X or higher low-profile CD-ROM drive
3
2
1
0
2
Page 31
Hot-Plug Hard Drives
The following guidelines are noted when removing and replacing hot-plug hard drives:
■ Never remove a hot-plug hard drive when the drive LED indicator is green. If several
drives are used, the system boot drive is installed in the lowest numbered bay.
■ Never remove more than one hard drive at a time. If the server is set in an array
configuration, and a hard drive is replaced, the controller uses data from the other drives in
the array to reconstruct data on the replacement drive. If more than one hard drive is
removed, a complete data set is not available to reconstruct data on the replacement drive
or drives.
■ Never remove a working hard drive when another drive has been marked as failed by the
controller. Permanent data loss occurs. Hard drives that have been failed by the controller
are indicated by the amber drive failure LED indicator on the drive tray.
■ Never remove a drive while another drive is being rebuilt. A drive online LED indicator
flashes green when it is being rebuilt. A replaced drive is restored from data stored on the
other drives.
Removal and Replacement Procedures 2-15
Page 32
2-16 Compaq ProLiant DL580 Server Maintenance and Service Guide
CAUTION: Replace a hot-plug hard drive only when the drive LED indicator is amber. Do not
remove a hot-plug hard drive if the online LED indicator is green.
To remove a hot-plug hard drive:
1. Press the sliding port-colored release tab
2. Open the locking lever
3. Pull the hard drive
to release the hard drive from the drive cage.
from the drive cage.
to free the locking lever.
3
2
2
Figure 2-8. Removing a hot-plug hard drive
Reverse steps 1 through 3 to replace a hot-plug hard drive.
1
Page 33
CD-ROM and Diskette Drive Removable Media Assembly
The CD-ROM and diskette drive removable media assembly holds two removable media
devices, a 24X or higher low-profile CD-ROM drive and a 1.44-MB diskette drive.
To remove the CD-ROM and diskette drive removable media assembly:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.
3. Disconnect all cables from the CD-ROM and diskette drives. See “Cable Routing
Diagrams” later in this chapter.
Removal and Replacement Procedures 2-17
4. Loosen the captive thumbscrew
5. Lift the removable media assembly
Figure 2-9. Removing the removable media assembly
securing the removable media assembly to the chassis.
from the server.
1
2
Reverse steps 1 through 5 to replace the removable media assembly.
IMPORTANT: When the removable media assembly is removed, the diskette drive and the low-profile
CD-ROM drive can be easily removed.
Page 34
2-18 Compaq ProLiant DL580 Server Maintenance and Service Guide
1.44-MB Diskette Drive
The ProLiant DL580 server ships with a standard 1.44-MB diskette drive secured to the
removable media assembly.
To remove the 1.44-MB diskette drive:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Disconnect all cables from the diskette drive. See “Diskette Drive Signal and Power
Cables” later in this chapter.
3. Lift out the removable media assembly. See “CD-ROM and Diskette Drive Removable
Media Assembly” earlier in this chapter.
4. Loosen the captive T-15 screw
5. Move the diskette drive
Figure 2-10. Removing the 1.44-MB diskette drive
that secures the drive to the removable media assembly.
back, then up from the removable media assembly.
2
1
Reverse steps 1 through 5 to replace the 1.44-MB diskette drive.
Page 35
24X or Higher Low-Profile CD-ROM Drive
The ProLiant DL580 server ships with a 24X or higher low-profile CD-ROM drive. This drive
may be removed with the removable media assembly still secured to the server, or by removing
the removable media assembly.
To remove the 24X or higher low-profile CD-ROM drive:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.
3. Remove the cables from the rear of the drive. See “24X or Higher Low-Profile CD-ROM
Signal and Power Cables” later in this chapter.
4. Lift out the removable media assembly. See “CD-ROM and Diskette Drive Removable
Media Assembly” earlier in this chapter.
Removal and Replacement Procedures 2-19
5. Loosen the two captive thumbscrews
that secure the plastic stop to the CD-ROM and
diskette drive removable media assembly, then lift the plastic stop
removable media assembly.
6. Move the CD-ROM
back, then out of the CD-ROM and diskette drive removable
media assembly.
1
1
2
away from the
3
Figure 2-11. Removing the CD-ROM drive
Reverse steps 1 through 6 to replace the 24X or higher low-profile CD-ROM drive.
Page 36
2-20 Compaq ProLiant DL580 Server Maintenance and Service Guide
Cable Routing Diagrams
CAUTION: When routing cables, always ensure that the cables are not in a position in which
they can be pinched or crimped.
24X or Higher Low-Profile CD-ROM Signal and Power Cables
Figure 2-12. 24X or higher low-profile CD-ROM signal and power cable routing
Diskette Drive Signal and Power Cables
Figure 2-13. Diskette drive signal and power cable routing
Page 37
Power Switch Cables
Figure 2-14. Power switch cable routing
Removal and Replacement Procedures 2-21
Page 38
2-22 Compaq ProLiant DL580 Server Maintenance and Service Guide
Power Backplane Board Cables
1
Figure 2-15. Power backplane board cable routing
2
Table 2-3
Power Backplane Board Cables
Item Description
Power cable
Power cable
Miscellaneous power cable
3
Page 39
Peripheral Board Data Cables
Figure 2-16. Peripheral board data cable routing
Removal and Replacement Procedures 2-23
Page 40
2-24 Compaq ProLiant DL580 Server Maintenance and Service Guide
Hot-Plug Power Supply
CAUTION: If one of the power supplies is removed, immediately replace it with another power
supply, or immediately insert a power supply blank cover to allow proper airflow. Do not
operate for more than a few minutes without taking these precautions.
NOTE: It is not necessary to place the system in standby mode for a hot-plug power supply replacement
in a power supply configuration.
To remove a hot-plug power supply:
1. Unplug the AC power cord from the hot-plug power supply.
2. Grasp the power supply handle
3. Pull the power supply
IMPORTANT: A power supply blank cover is removed exactly the same way. Ensure that the release
lever is in the up position when the power supply blank cover is replaced, then lower the release lever
when the blank cover is fully inserted.
2
, then slide up the release lever.
from the server.
1
Figure 2-17. Removing a hot-plug power supply
Reverse steps 1 through 3 to replace a hot-plug power supply.
Page 41
Processors and Processor Terminator Modules
The ProLiant DL580 server contains at least one processor and three processor terminator
modules. The ProLiant DL580 server can support a maximum of four processors.
IMPORTANT: Each processor slot must be populated by a processor or a terminator module for proper
bus termination.
Processor and Processor Terminator Module Locations
Removal and Replacement Procedures 2-25
4
3
2
Figure 2-18. Processor and processor terminator module locations
Table 2-4
Processor and Processor Terminator Module Locations
Item Description
Processor 1
Processor 2
Processor 3
Processor terminator module
1
Page 42
2-26 Compaq ProLiant DL580 Server Maintenance and Service Guide
Processor
To remove a processor:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.
3. Loosen the retention screw
4. Pull up both ejector levers
.
.
5. Lift the processor out of the processor slot
2
Figure 2-19. Removing a processor
.
2
1
3
Reverse steps 1 through 5 to replace a processor. The processor is keyed to ensure
correct alignment.
IMPORTANT: When installing a server with Pentium III Xeon processors running at speeds of 550 MHz
or greater in Compaq Rack 7000 series racks (part numbers 165753-001 [42U] and 163747-001 [22U]),
the new processor technology requires the installation of a new Compaq High Airflow Rack Door Insert
(part number 327281-B21 [single] or 327281-B22 [6-pack] for 42U racks, and 157847-B21 [single] or
157847-B22 [6-pack] for 22U racks).
NOTE: This notice applies to servers with Pentium III Xeon processors running at 550 MHz or greater
that are installed in 7000 series racks. Compaq servers based on other processor technologies (including
Pentium III Xeon processors) do not require any rack changes.
Page 43
Processor Terminator Module
IMPORTANT: If a processor is removed, the processor terminator module must be reinstalled before
powering up the server. Failure to have either a processor or processor terminator module installed
results in an interlock fault condition that prevents the server from powering up.
To remove a processor terminator module:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.
Removal and Replacement Procedures 2-27
3. Loosen the retention screw
4. Pull up the two ejector levers
.
to release the processor terminator module from the
connector slot.
5. Lift the processor terminator module
2
Figure 2-20. Removing a processor terminator module
out of the slot.
1
2
3
Reverse steps 1 through 5 to replace a processor terminator module.
Page 44
2-28 Compaq ProLiant DL580 Server Maintenance and Service Guide
Peripheral Board
CAUTION: Disconnect all power cords from the power supplies to completely remove power
from the system. Ensure to disconnect all power cords from the server before removing the
peripheral board.
To remove the peripheral board:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.
3. Disconnect all cables from the peripheral board. See “Cable Routing Diagrams” earlier in
this chapter.
4. Loosen the two thumbscrews
5. Rotate the peripheral board handles
CAUTION: Rotating the peripheral board handles a full 90 degrees causes the handles
to break.
that secure the peripheral board to the chassis.
outward.
6. Lift the peripheral boardup from the system board slot.
2
2
1
3
Figure 2-21. Removing the peripheral board
Reverse steps 1 through 6 to replace the peripheral board.
Page 45
Memory
Removal and Replacement Procedures 2-29
The following guidelines must be followed when installing or replacing memory:
■ Use only Compaq supported 100-MHz SDRAM DIMMs.
■ Install SDRAM DIMMs in the proper socket sequence.
■ Install SDRAM DIMMs in sets of four starting from bank 1 through bank 4.
■ Install SDRAM DIMMs in the following socket sequence to ensure optimum
performance. See Figure 2-22 for SDRAM DIMM socket locations. Table 2-5 identifies
the proper DIMM sequence. Table 2-6 provides various combinations of DIMMs on the
memory board.
NOTE: This server does not support Fast Page DIMMs.
BANK 1
11
13
15
1
3
5
7
9
BANK 2
2
4
6
8
10
12
14
16
BANK 3
BANK 4
Figure 2-22. Memory banks and memory sockets on the memory board
Table 2-5
SDRAM DIMM Socket Locations
Bank DIMM Socket DIMM Socket DIMM Socket DIMM Socket
1
2
3
4
Page 46
2-30 Compaq ProLiant DL580 Server Maintenance and Service Guide
Note: These are examples only. Because the board has 16 sockets, more DIMM combinations can be added as long as the DIMMs
are installed in sets of 4 modules per bank. DIMMs must be identical in each bank.
Page 47
Memory Board
The memory board is removed for replacement, to access the system board, or to facilitate
DIMM installations.
To remove the memory board:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.
3. Push both sides of the release locks
ejector levers.
Removal and Replacement Procedures 2-31
in toward the center if the memory board to free the
4. Pull up the ejector levers
5. Lift the memory board
Figure 2-23. Removing the memory board
on the sides of the memory board.
from the chassis.
2
1
3
Reverse steps 1 through 5 to replace the memory board.
1
2
Page 48
2-32 Compaq ProLiant DL580 Server Maintenance and Service Guide
Dual Inline Memory Modules
ToremoveaDIMM:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the memory board. See “Memory Board” earlier in this chapter.
3. Pull out the ejector levers
4. Lift the module
1
Figure 2-24. Removing a DIMM
at each end of the memory module.
from the memory board.
2
1
Reverse steps 1 through 4 to replace a DIMM. Align the socket key on the bottom edge of each
DIMM with the tab before seating the DIMM into the socket.
Page 49
Center Wall
To remove the center wall:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.
3. Remove the CD-ROM and diskette drive removable media assembly. See “CD-ROM and
4. Remove the three fan assemblies secured to the center wall. See “Hot-Plug Fan Assembly
5. Disconnect the center wall fan assembly power cables from the power backplane board.
6. Remove the peripheral board. See “Peripheral Board” earlier in this chapter.
7. Pull the center hot-plug power supply out of the chassis. See “Hot-Plug Power Supply”
8. Remove the PCI guide bracket. See “PCI Guide Bracket” later in this chapter.
Removal and Replacement Procedures 2-33
Diskette Drive Removable Media Assembly” earlier in this chapter.
Identification” and “Hot-Plug Fan Assemblies” earlier in this chapter.
earlier in this chapter.
9. Loosen the two captive thumbscrews
10. Lift the center wall
Figure 2-25. Removing the center wall
up from the chassis.
that secure the center wall to the chassis.
2
Reverse steps 1 through 10 to replace the center wall.
1
Page 50
2-34 Compaq ProLiant DL580 Server Maintenance and Service Guide
SCSI Hard Drive Backplane Board
To remove the SCSI hard drive backplane board:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the center wall. See “Center Wall” earlier in this chapter.
3. Disconnect the SCSI and power cables
4. Remove the thumbscrew
securing the SCSI hard drive backplane board to the hard
drive cage.
5. Pull the SCSI hard drive backplane board
the chassis.
2
from the SCSI hard drive backplane board.
up, then awayfromthedrivecageareaof
1
3
4
Figure 2-26. Removing the SCSI hard drive backplane board
Reverse steps 1 through 5 to replace the SCSI hard drive backplane board.
Page 51
Wide Ultra2/Ultra3 Hard Drive Cage
NOTE: The ProLiant DL580 supports Wide Ultra3 SCSI technology.
To remove the Wide Ultra2/Ultra3 hard drive cage:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the three T-15 screws
the front of the chassis.
3. Remove the center wall. See “Center Wall” earlier in this chapter.
4. Pull the drive cage
toward the rear of the server to clear the two lower tabs, then lift the
drive cage up and away from the chassis.
located on the front bezel that secure the drive cage to
Removal and Replacement Procedures 2-35
2
1
1
Figure 2-27. Removing the Wide Ultra2/Ultra3 hard drive cage from the chassis
1
Reverse steps 1 through 4 to replace the Wide Ultra2/Ultra3 hard drive cage.
Page 52
2-36 Compaq ProLiant DL580 Server Maintenance and Service Guide
PCI Expansion Boards
PCI Hot Plug Expansion Boards
CAUTION: Do not attempt a PCI Hot Plug procedure if your operating system does not provide
PCI Hot Plug support, or if you do not have the appropriate device drivers installed. Failure to
take these precautions causes system shutdown and risks data integrity.
CAUTION: To avoid critical errors, do not open the slot release lever if the green power LED is
on or blinking. Use the PCI Hot Plug button or the software application to turn off power to
the slot.
Use either the PCI Hot Plug button on the server or the operating system PCI Hot Plug utility to
control the PCI Hot Plug slots.
■ The PCI Hot Plug button and the PCI Hot Plug utility allow power to the PCI Hot Plug
slot to be powered on or off. However, the PCI Hot Plug button allows direct access at
each PCI Hot Plug slot. Figure 2-28 shows the hot-plug and non-hot-plug slot locations on
the system board. Table 2-7 identifies the slots.
■ PCI Hot Plug software support for each operating system is available online. For more
information, see the “PCI Hot Plug Important Facts” section in the online PCI Hot Plug
Administration Guide on the Server Documentation CD.
1234567
Figure 2-28. Hot-plug and non-hot-plug slots on the system board
Page 53
Hot-Plug and Non-Hot-Plug Slot Locations
Item Description
Removal and Replacement Procedures 2-37
Table 2-7
Slot 1 with secondary PCI bus (non-hot-plug)
Slot 2 with secondary PCI bus
Slot 3 with secondary PCI bus
Slot 4 with tertiary PCI bus
Slot 5 with tertiary PCI bus (NIC standard location)
Slot 6 with primary PCI bus (non-hot-plug)
Peripheral board connector (non-hot-plug)
WARNING: To reduce the risk of injury or damage to the equipment from hazardous energy.
The hot-plug access door provides access to hazardous energy circuits. The door should
remain locked during normal operation or the server should be installed in a controlled access
location where only qualified personnel have access to the server.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system
components to cool before touching them.
To remove a PCI Hot Plug expansion board:
1. Unlock and open the PCI Hot Plug access door.
Figure 2-29. Opening the PCI Hot Plug access door
Page 54
2-38 Compaq ProLiant DL580 Server Maintenance and Service Guide
2. Before removing a PCI Hot Plug expansion board or a network interface controller (NIC),
check the PCI Hot Plug LED indicator. If the expansion board is seated, the slot LED
indicator should be green. See Chapter 4, “Connectors, Switches, and LED Indicators,” for
further information on PCI Hot Plug LED indicators.
3. If the PCI Hot Plug LED indicator is not green, power down the slot by pressing the
PCI Hot Plug button or using the PCI Hot Plug utility.
1
PCI Hot
Plug Buttons
2
3
4
5
6
Figure 2-30. PCI Hot Plug buttons (top access cover removed for clarity)
NOTE: Slots 1 and 6 are non-hot-pluggable.
4. Wait until both the green and amber LED indicators are off.
CAUTION: If the green power LED indicator is on, do not open the slot release lever. The
PCI Hot Plug button allows for PCI Hot Plug access directly at each PCI slot. A PCI Hot Plug
button is located above each PCI slot, providing PCI Hot Plug control at the server, eliminating
the use of the PCI Hot Plug utility software. Do not open the slot release lever unless the green
PCI Hot Plug LED indicator on the slot is off. System power down and subsequent data loss can
occur.
NOTE: The PCI Hot Plug button can be pressed again within 5 seconds to cancel an action.
Page 55
Removal and Replacement Procedures 2-39
5. Press the release tabof the appropriate expansion board slot release lever.
6. Rotate the lever
toward the rear of the expansion board slot.
7. Holding the board at each end, carefully rock it back and forth until the connectors pull
free from the slot.
8. Lift the PCI expansion board
1
Figure 2-31. Removing a PCI Hot Plug expansion board
from the chassis.
2
3
Reverse steps 1 through 8 to replace a PCI Hot Plug expansion board.
IMPORTANT: Installing a 33-MHz expansion board into either of the 66-MHz slots (4 and 5) decreases
the bus speed in both slots to 33 MHz.
Page 56
2-40 Compaq ProLiant DL580 Server Maintenance and Service Guide
Non-Hot-Plug Expansion Boards
To remove non-hot-plug expansion boards:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.
Refertosteps5through8in“PCI Expansion Boards” earlier in this section.
Page 57
PCI Hot Plug Basket Insulator
WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system
components to cool before touching them.
To remove the PCI Hot Plug basket insulator:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.
3. Remove all PCI boards. See “PCI Expansion Boards” earlier in this chapter.
Removal and Replacement Procedures 2-41
4. Pull up the two pushpins
5. Push down on the rear on the basket, then pull the basket
➊ securing the PCI Hot Plug basket insulator to the chassis.
toward the front of the unit to
release the two rear clips that secure the back of the basket to the chassis.
6. Lift out the PCI Hot Plug basket insulator
2
Figure 2-32. Removing the PCI Hot Plug basket insulator
.
3
1
Reverse steps 1 through 6 to replace the PCI Hot Plug basket insulator.
Page 58
2-42 Compaq ProLiant DL580 Server Maintenance and Service Guide
PCI Hot Plug LED Switchboard and Cable
To remove the PCI Hot Plug LED switchboard and cable:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.
3. Remove all PCI Hot Plug expansion boards. See “PCI Expansion Boards” earlier in
this chapter.
4. Disconnect the PCI Hot Plug LED switchboard cable
5. Remove the three T-15 screws
that secure the PCI Hot Plug LED switchboard to
the chassis.
6. Pull the PCI Hot Plug LED switchboard
up, then lift the switchboard out from
the chassis.
2
3
.
2
2
1
Figure 2-33. Removing the PCI Hot Plug LED switchboard and cable
Reverse steps 1 through 6 to replace the PCI Hot Plug LED switchboard and cable.
Page 59
PCI Guide Bracket
To remove the PCI guide bracket:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the hot-plug fan assembly 1 and 2. See “Hot-Plug Fan Assembly Identification”
and “Hot-Plug Fan Assemblies” earlier in this chapter.
3. Remove all PCI expansion boards. See “PCI Expansion Boards” earlier in this chapter.
4. Remove the PCI Hot Plug basket insulator. See “PCI Hot Plug Basket Insulator” earlier in
this chapter.
5. Remove the peripheral board. See “Peripheral Board” earlier in this chapter.
Removal and Replacement Procedures 2-43
6. Loosen the two captive thumbscrews
bracket
Figure 2-34. Removing the PCI guide bracket
away from the chassis.
securing the PCI guide bracket, then lift the guide
2
Reverse steps 1 through 6 to replace the PCI guide bracket.
1
Page 60
2-44 Compaq ProLiant DL580 Server Maintenance and Service Guide
Power Backplane Board
To remove the power backplane board:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Pull all power supplies partially out of the unit. See “Hot-Plug Power Supply” earlier in
this chapter.
3. Remove the PCI guide bracket. See “PCI Guide Bracket” earlier in this chapter.
4. Remove the center wall. See “Center Wall” earlier in this chapter.
5. Disconnect all remaining cables from the power backplane board assembly.
6. Remove the four T-15 screws
subpan, then lift the backplane board
1
Figure 2-35. Removing the power backplane board from the subpan
that secure the backplane board to the backplane board
from the subpan.
1
2
6
Reverse steps 1 through 6 to replace the power backplane board assembly.
1
Page 61
System Board with Subpan
CAUTION: Carefully remove the system board with subpan to avoid dislodging components
from the system board.
To remove the system board with subpan:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.
3. Remove the PCI Hot Plug basket insulator. See “PCI Hot Plug Basket Insulator” earlier in
this chapter.
4. Remove the memory board. See “Memory Board” earlier in this chapter.
5. Remove the peripheral board. See “Peripheral Board” earlier in this chapter.
6. Remove all hot-plug fan assemblies. See “Hot-Plug Fan Assemblies” earlier in
this chapter.
7. Remove the PCI guide bracket. See “PCI Guide Bracket” earlier in this chapter.
Removal and Replacement Procedures 2-45
8. Disconnect the rear fan cable
9. Loosen the two thumbscrews
10. Loosen the three thumbscrews
11. Pull the system board with subpan
from the system board.
that secure the processor cage to the chassis.
securing the system board and tray to the chassis.
forward, then pivot one side of the system board
up, and then lift the board out of the chassis area.
2
2
1
3
4
5
Figure 2-36. Removing the system board with subpan
Reverse steps 1 through 11 to replace the system board with subpan.
Page 62
2-46 Compaq ProLiant DL580 Server Maintenance and Service Guide
Processor Cage
To remove the processor cage:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the system board with subpan. See “System Board with Subpan” earlier in
this chapter.
3. Remove all processors and processor terminator modules. See “Processors and Processor
Terminator Modules” earlier in this chapter.
4. Remove the seven T-15 screws
that secure the processor cage to the system board
with subpan.
5. Lift the processor cage
Figure 2-37. Removing the processor cage from the system board
from the system board.
1
Reverse steps 1 through 5 to replace the processor cage.
1
2
Page 63
AC Power Cable Assembly
To remove the AC power cable assembly:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
Removal and Replacement Procedures 2-47
2. Remove the primary power supply cable
and the secondary power supply cablefrom
the two rear power outlets. Cut the plastic tie wrap securing the cable if there is one.
2
1
Figure 2-38. Removing the AC power supply cables
3. Remove all hot-plug power supplies. See “Hot-Plug Power Supply” earlier in this chapter.
4. Remove all hot-plug fan assemblies. See “Hot-Plug Fan Assemblies” earlier in
this chapter.
5. Remove the PCI guide bracket. See “PCI Guide Bracket” earlier in this chapter.
6. Remove the center wall. See “Center Wall” earlier in this chapter.
7. Remove the system board and tray. See “System Board with Subpan” earlier in this
chapter.
Page 64
2-48 Compaq ProLiant DL580 Server Maintenance and Service Guide
8. Loosen the four AC power cord bracket thumbscrewsthat secure the AC power cords
to the power backplane board.
9. Pull the two AC power cords
Figure 2-39. Unplugging the two AC power cords from the power backplane board
out from the power backplane board sheet metal bracket.
3
4
4
10. Remove the T-15 ground wire screwfrom the plug assembly, then lift the cover up and
away from the plug assembly.
Figure 2-40. Removing the T-15 ground wire screw from the plug assembly
5
5
Page 65
Removal and Replacement Procedures 2-49
11. Remove the two T-15 screwssecuring the plug assembly connector to the chassis, then
push in the plug assembly
.
7
Figure 2-41. Removing the AC power supply connector from the chassis
6
12. Pull the AC power cord and plug assemblyback, then out of the chassis.
8
Figure 2-42. Removing the AC power cable assembly from the chassis
Reverse steps 1 through 12 to replace the AC power cord and plug assembly.
Page 66
2-50 Compaq ProLiant DL580 Server Maintenance and Service Guide
Integrated Smart Array Controller Features
The Compaq Integrated Smart Array Controller is a dual-channel controller supporting
Redundant Array of Inexpensive Disks (RAID) technology.
The Integrated Smart Array Controller supports the following features:
■ 12-MB total memory, 8-MB read-ahead cache
■ 32-bit Peripheral Component Interface (PCI) bus master interface
■ Support for up to four internal SCSI Wide Ultra 2 hot-plug hard drives
■ Array transfer capability to the Compaq Smart Array 4200 controller
■ Array Configuration Utility (ACU)
■ Migration from any RAID level to any other RAID level
■ Migration from any stripe size to any other stripe size
■ Online capacity expansion
■ Online spares
Page 67
Integrated Smart Array Controller
WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system
components to cool before touching.
To remove the Integrated Smart Array Controller:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.
3. Locate the Integrated Smart Array Controller on the peripheral board. Remove any power
or data cables that may prevent accessibility to the controller. See “Cable Routing
Diagrams” earlier in this chapter.
Removal and Replacement Procedures 2-51
4. Pull the side tabs
5. Lift the controller
1
Figure 2-43. Removing the Integrated Smart Array Controller
apart to release the controller from the peripheral board slot.
away from the system board slot.
2
1
Reverse steps 1 through 5 to replace the Integrated Smart Array Controller.
Page 68
2-52 Compaq ProLiant DL580 Server Maintenance and Service Guide
Replacement Battery
The replacement battery periodically must be changed to ensure optimum performance.
WARNING: This computer contains an internal lithium manganese dioxide, a vanadium
pentoxide, or an alkaline battery pack. There is risk of fire and burns if the battery pack is not
handled properly. To reduce the risk of personal injury:
■ Do not attempt to recharge the battery.
■ Do not expose the battery to temperatures higher than 60°C.
■ Do not disassemble, crush, puncture, short external contacts, or dispose of the battery in
fire or water.
■ Replace the battery only with the Compaq spare battery designated for this product.
CAUTION: Batteries, battery packs, and accumulators should not be disposed of
together with the general household waste. To forward them to recycling or proper
disposal, please use the public collection system or return them to Compaq, your
authorized Compaq partners, or their agents.
To install the replacement battery:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.
3. Remove the peripheral board. See “Peripheral Board” earlier in this chapter.
WARNING: Disconnect all the power cords to completely remove power from the system.
Disconnect the power cord from the server before removing the peripheral board.
4. Remove the lithium manganese dioxide battery from the peripheral board.
CAUTION: Loss of BIOS settings occurs when the flat disk battery is removed. BIOS settings
must be reconfigured whenever the battery is replaced.
Page 69
Removal and Replacement Procedures 2-53
5. Snap the replacement battery into the battery connector on the peripheral board.
Figure 2-44. Installing the replacement battery
6. Place the sticker included with the battery kit on the back of the server above the
power connector.
7. Run the System Configuration Utility to reconfigure the system. See Chapter 3,
“Diagnostics and Troubleshooting,” for more information.
Page 70
Chapter 3
Diagnostics and Troubleshooting
This chapter describes software and firmware diagnostic tools available for all Compaq server
products. The sections in this chapter are:
■ Diagnostic Tools Utility Overview
■ Default Configuration
■ INSPECT
■ Utilities Access
■ Power-On Self-Test
■ Diagnostics Software
■ Array Diagnostic Utility
■ Integrated Management Log
■ Rapid Error Recovery
■ Remote Management Features
■ ROMPaq™ Error Recovery Options
■ Compaq Insight Manager™
Page 71
3-2 Compaq ProLiant DL580 Server Maintenance and Service Guide
Diagnostic Tools Utility Overview
These utilities were developed to assist in diagnosing problems, testing the hardware, and
monitoring and managing Compaq server hardware.
Table 3-1
Diagnostic Tools
Tool What it is How to run it
Compaq Diagnostics
Program
INSPECT INSPECT provides a report detailing
Compaq Insight
Manager AND
Compaq Insight
Manager Agent
Compaq Survey
Utility
Utility to assist testing and verifying
operation of Compaq hardware. If
problems are found, Compaq
Diagnostics isolates failure(s) down to
the replaceable part, whenever
possible.
system information.
A client/server application used to
remotely manage Compaq hardware in
a network environment. Reports
hardware fault conditions (both failure
and prefailure) and collects data for
reporting and graphing.
An online information gathering agent
that runs on servers, gathering critical
hardware and software information
from various sources. A utility for
servers running Microsoft Windows NT
or Novell NetWare.
If a significant change occurs between
data gathering intervals, previous
information is marked, and the survey text file is overwritten to reflect the
latest configuration and changes since
last configuration. This allows a
historical record of change events for
server hardware and software.
Diagnostics and utilities are located on a
partition on the hard drive and must be
accessed when a system configuration
error is detected during Power-On
Self-Test (POST). Compaq Diagnostics
software is also available on the Compaq
SmartStart™ and Support Software CD.
A Diagnostics diskette can be created
from the SmartStart and Support
Software CD, and Diagnostics run from
diskette.
INSPECT can be run from either the main
menu of the System Configuration Utility
or the Compaq Diagnostics program.
For more information, refer to the
Compaq Management CD and the
Compaq Insight Manager User Guide.
More information on viewing and printing
the event list can be found in the
“Compaq Insight Manager” section of
this chapter.
Install the Compaq Integration
Maintenance Utility from SmartStart, or
from the Compaq Management CD.
continued
Page 72
Table 3-1
Diagnostic Tools
Tool What it is How to run it
continued
Diagnostics and Troubleshooting 3-3
Array Diagnostics
Utility (ADU)
Drive Array
Advanced
Diagnostics (DAAD)
Integrated
Management Log
(IML)
A Windows-based tool designed to run
on all Compaq servers that support
Compaq array controllers and are
running SmartStart 4.10 or later. Two
main functions of ADU are to collect all
possible information about the array
controllers in the system, and generate
a list of detected problems.
This tool is available for all Compaq
servers covered by this guide.
The predecessor to ADU, DAAD is a
DOS-based tool for Compaq servers
with Smart Array Controllers. DAAD
collects information about the array
controllers in the system and offers a
list of detected problems.
A log of system events, such as system
failures or nonfatal error conditions.
View events in the IML:
■ On the Integrated Management
Display
■ From within Compaq Insight
Manager
■ From within Compaq Survey Utility
Use the information provided in ADU later
in this chapter.
For a list of Compaq servers still
supported by this tool, visit the
Compaq website:
The IML requires Compaq operating
system-dependent drivers. Refer to the
Compaq Support Software CD for
instructions on installing the appropriate
drivers.
System
Configuration Utility
(SCL)
Utility to easily configure the hardware
installed in or connected to the server.
Specifically, it can:
■ Resolve resource conflicts in areas
such as memory, port addresses,
and interrupts (IRQs)
■ Automatically configure PCI boards
■ Manage installation of processor
upgrades, and mass storage
devices such as hard drives, tape
drives, and diskette drives
■ Store configuration information in
nonvolatile memory
■ Assist in installation of an operating
system
■ Assist in running diagnostic tools
such as Test and INSPECT
■ Assist in reconfiguring a server that
cannot otherwise be restored
If the server has a bootable CD-ROM
drive, run Compaq System Configuration
Utility directly from the Support
Software CD supplied with the Compaq
Smart Array Controller Option Kit, or
SmartStart and the Support Software CD
supplied with server. Use the CD supplied
for the latest version.
If the server does not have a bootable
CD-ROM drive, create diskettes with
latest version of the System
Configuration Utility from the Support
Software CD, or the SmartStart and
Support Software CD.
Page 73
3-4 Compaq ProLiant DL580 Server Maintenance and Service Guide
Default Configuration
When the system is first powered up, the system ROM detects the unconfigured state of the
hardware and provides default configuration settings for most devices. By providing this
initialization, the system can run Diagnostics and other software applications before running the
normal SmartStart and System Configuration programs.
Default Configuration Messages
IMPORTANT: If you chose to format and partition the boot drive before running SmartStart and the
System Configuration programs, this action prohibits creating a System Partition and the offline remote
management features that it provides. If a System Configuration, Diagnostics, or SmartStart and Support
Software CD is in the CD-ROM drive prior to powering up the server, the system ROM powers up to
that utility.
If the system ROM does not detect one of those CDs, you are prompted for the intended
operating system. The system restarts if any operating system-dependent configurations have
changed with the new operating system selection. If the selected operating system-dependent
configurations are the same as the current configurations, the system starts normally. If you
enter a wrong choice, on subsequent restarts you may change the operating system.
INSPECT
INSPECT provides configuration information such as the contents of the operating system (OS)
startup files, current memory configuration, ROM version, and Integrated Management Log
(IML) information. It operates with MS-DOS and in the MS-DOS emulation mode of MS OS/2.
Running INSPECT
1. Power down the server, then power up, and then press F10 when the cursor displays in the
upper right corner of the screen.
2. At the main menu, select Diagnostics and Utilities.
3. Press Enter.
4. Select Inspect Computer, and then press Enter.
NOTE: If Diagnostics is not installed on the hard drive, System Configuration prompts you to insert the
Diagnostics diskette into drive A.
5. Follow the instructions. The first time the INSPECT displays, select Entire System, and
then press Enter.
Printing the INSPECT Listing
Select Print on the INSPECT screen to print a copy of the INSPECT listing. Keep a copy of the
listing with each server for later reference.
Page 74
Utilities Access
The SmartStart and Support Software CD contains the SmartStart program and many of the
Compaq utilities needed to maintain the system, including:
■ System Configuration Utility
■ Array Configuration Utility
■ Array Diagnostic Utility (ADU)
■ ROMPaq Firmware Upgrade Utilities
■ Compaq Diagnostics
CAUTION: Do not select the Erase utility when running the SmartStart and Support
Software CD. The erase utility causes data loss to the entire system.
Running the Utilities from the System Partition
If the system is installed with SmartStart, the Compaq utilities are automatically available on the
system partition. The system partition could also have been created during a manual
system installation.
Diagnostics and Troubleshooting 3-5
To run the utilities on the system partition, start the system, and then press F10 when you see:
Press F10 for system partition utilities.
Then select the desired utility from one of the following menus:
■ System Configuration menu
GSystem Configuration Utility
GArray Configuration Utility
■ Diagnostics and Utilities menu
GCompaq Diagnostics (Test and INSPECT)
GThe ROMPaq Firmware Upgrade Utility
Page 75
3-6 Compaq ProLiant DL580 Server Maintenance and Service Guide
Running the Utilities from Diskette
■ Run the utilities from their individual diskettes. If you have a utility diskette newer than
the version on the SmartStart and Support Software CD, use that diskette.
■ Create a diskette version of the utility from the SmartStart and Support Software CD.
To create diskette versions of the utilities from the CD:
1. Start the Compaq SmartStart and Support Software CD.
2. From the Compaq System Utilities screen, select Create Support Software Disks, and then
select Next.
3. Select the diskette you would like to create from the list, and then follow the instructions
on the screen.
Running the Utilities from the Compaq SmartStart and Support
Software CD
IMPORTANT: Only the System Configuration Utility, the Array Configuration Utility, and the Array
Diagnostic Utility (ADU) can be executed from the SmartStart and Support Software CD. All other utilities
must be executed from either the system partition or from diskette.
To run these utilities directly from the SmartStart and Support Software CD:
1. Start the SmartStart and Support Software CD.
2. From the System Utilities screen, select the utility you wish to run, and then select Next.
GTo execute the System Configuration Utility, select Run System Configuration Utility.
GTo execute the Array Configuration Utility, select Run Array Configuration Utility.
GTo execute the Array Diagnostic Utility (ADU), select Run Array Diagnostic Utility.
Page 76
Power-On Self-Test
Power-On Self-Test (POST) is a series of diagnostic tests that automatically run on Compaq
computers when the system is powered up. POST checks the following assemblies to ensure that
the computer system is functioning properly:
■ System ROM
■ Keyboard
■ Power supply
■ System board
■ Memory
■ Memory expansion boards
■ Controllers
■ Diskette drives
■ Hard drives
■ Fans
Diagnostics and Troubleshooting 3-7
POST Error Messages
If POST finds an error in the system, an error condition is indicated by an audible and visual
message. If an error code displays on the screen during POST or after resetting the system, use
the instructions in the POST Error Messages table (Table 3-2).
NOTE: Many of the actions listed require you to run Diagnostics or the System Configuration Utility.
Steps for running these utilities are provided following the POST Error Messages tables.
The Recommended Action column in Table 3-2 lists the steps necessary to correct the problem.
After completing each step, run the Diagnostics program to verify whether the error condition
has been corrected. If the error code is redisplayed, perform the next step, and then run the
Diagnostics program again. Follow this procedure until Diagnostics no longer detects an error
condition.
Page 77
3-8 Compaq ProLiant DL580 Server Maintenance and Service Guide
Table 3-2
POST Error Messages
Error Code Audible Beeps Probable Source of Problem Recommended Action
A Critical Error
occurred prior to this
power up
Unsupported
Processor Detected
System Halted
FATAL ROM ERROR:
The System ROM is
not properly
programmed
101-ROM Error 1 long, 1 short System ROM checksum Run Diagnostics, then replace
101-I/O ROM Error None Options ROM checksum Run Diagnostics, then replace
102-System Board
Failure
104-ASR-2 Timer
Failure
105-Current System
ROM is corrupt –
now booting
redundant System
ROM
None A catastrophic system error,
which caused the server to
crash, has been logged.
1 long, 1 short Processor not supported by
current system ROM
1 long, 1 short ROM incorrectly programmed
in factory
None DMA, timers Replace the system board. Run
None System board failure Run Diagnostics. Replace failed
2 long Nonbooted ROM image is corrupt Flash the ROM utilizing
Run Diagnostics. Replace failed
assembly as indicated.
Check documentation for
supported processors, and if
supported, remove the
processor and update the
system to latest ROM.
Replace the physical ROM part.
failed assembly as indicated.
failed assembly as indicated.
the System Configuration Utility.
assembly as indicated.
ROMPaq.
162-System Options
Not Set
163-Time & Date Not
Set
164-Memory Size
Error
172-Configuration
Nonvolatile Memory
Invalid
173-Slot ID
Mismatch
174-Configuration/
Slot Mismatch Device
Not Found
175-Configuration/
Slot Mismatch Device
Found
2 short Configuration incorrect Run the System Configuration
Utility and correct.
2 short Invalid time or date in
configuration memory
2 short Configuration memory incorrect Run the System Configuration
None Nonvolatile configuration corrupt
or jumper installed
None Board replaced, configuration not
updated
None EISA or PCI board not found Run the System Configuration
None EISA or PCI board added,
configuration not updated
Run the System Configuration
Utility and correct.
Utility and correct.
Run the System Configuration
Utility and correct.
Run the System Configuration
Utility and correct.
Utility and correct.
Run the System Configuration
Utility and correct.
continued
Page 78
Diagnostics and Troubleshooting 3-9
Table 3-2
POST Error Messages
Error Code Audible Beeps Probable Source of Problem Recommended Action
continued
177-Configuration
Not Complete
178-Processor
Configuration Invalid
None Incomplete system configuration Run the System Configuration
Utility and correct.
None Processor type or step does not
match configuration memory.
Run the System Configuration
Utility and correct.
180-Log Reinitialized None N/A N/A
201-Memory Error None RAM failure Run Diagnostics, then replace
1727-Slot x Drive
Array – New Logical
Drive(s) Attachment
Detected. If more
than 32 logical
drives, this message
will be followed by:
Auto-configuration
failed: Too many
logical drives.
1730-Fixed Disk 0
does not support
DMA Mode.
None Logical drive configuration has
Press F1 to resume.
been updated automatically
following physical drive position
changes.
None Indicates array accelerator
Press F1 to resume.
configuration has been updated
automatically due to replacement
of array accelerator (or controller)
with one having different
memory size.
None Controller has detected an
Press F1 to resume.
additional array of drives that
were attached when the power
was off. The logical drive
configuration information has
been updated to add the new
logical drives. The maximum
number of logical drives
supported is 32. Additional
logical drives will not be added to
the configuration.
None Hard drive error Run the System Configuration
Utility and correct.
1731-Fixed Disk 1
does not support
DMA Mode.
1740-Fixed Disk 0
failed Set Block
Mode command
1741-Fixed Disk 1
failed Set Block
Mode command
1750-Fixed Disk 0
failed Identify
command
1751-Fixed Disk 1
failed Identify
command
1760-Fixed Disk 0
does not support
Block Mode
None Hard drive error Run the System Configuration
Utility and correct.
None Hard drive error Run the System Configuration
Utility and correct.
None Hard drive error Run the System Configuration
Utility and correct.
None Hard drive error Run the System Configuration
Utility and correct.
None Hard drive error Run the System Configuration
Utility and correct.
None Hard drive error Run the System Configuration
Utility and correct.
continued
Page 83
3-14 Compaq ProLiant DL580 Server Maintenance and Service Guide
Table 3-2
POST Error Messages
Error Code Audible Beeps Probable Source of Problem Recommended Action
continued
1761-Fixed Disk 1
None Hard drive error Run the System Configuration
does not support
Block Mode
1764-Slot x Drive Array – Capacity Expansion Process is temporarily disabled
(followed by any one of these statements):
■ Expansion will resume when Array Accelerator has been reattached.
■ Expansion will resume when Array Accelerator has been replaced.
■ Expansion will resume when Array Accelerator RAM allocation is successful.
■ Expansion will resume when Array Accelerator battery reaches full charge.
■ Expansion will resume when automatic data recovery has been completed.
1765-Slot x Drive Array Option ROM Appears to Conflict with an ISA Card. ISA
cards with 16-bit memory cannot be configured in memory range C0000 to DFFFF
along with the SMART-2/E 8-bit Option ROM due to EISA bus limitations. Please
remove or reconfigure the ISA card.
1766-Slot x Drive Array requires System ROM Upgrade. Run Systems ROMPaq
Utility.
1767-Slot x Drive Array Option ROM is Not Programmed Correctly or may Conflict
with the Memory Address Range of an ISA Card. Check the Memory Address
Configuration of installed ISA Card(s) or run Options ROMPaq Utility to attempt
SMART-2/E Option ROM Reprogramming.
Utility and correct.
Reattach or replace array
accelerator, wait until the array
accelerator batteries have
charged, or for Automatic Data
Recovery to complete, as
indicated.
Remove or reconfigure
conflicting ISA cards. Disable
“shared memory” on any ISA
network cards that may be
installed.
Run the latest Systems ROMPaq
Utility to upgrade the System
ROMs.
Remove or reconfigure
conflicting ISA cards, especially
any cards that are not
recognized by the System
Configuration Utility. Try
reprogramming the ROM on the
SMART-2/E Controller using the
latest Options ROMPaq
(version 2.29 or higher).
1768-Slot x Drive
Array-Resuming
logical drive
expansion process.
1769-Slot x Drive
Array – Drive(s)
disabled due to
failure during
expand. Select F1 to
continue with logical
drives disabled.
Select F2 to accept
data loss and to
re-enable logical
drives.
None SMART-2 Controller error No action required. Displays
whenever a controller reset or
power cycle occurs while array
expansion is in progress.
None SMART-2 Controller error. Data
has been lost while expanding
the array; therefore, the drives
Press F2 to accept the data loss
and re-enable the logical drives.
Restore data from backup.
have been temporarily disabled.
continued
Page 84
Diagnostics and Troubleshooting 3-15
Table 3-2
POST Error Messages
Error Code Audible Beeps Probable Source of Problem Recommended Action
continued
1771-Primary Disk
Port Address
Assignment Conflict
1772-Secondary
Disk Port Address
Assignment Conflict
1773-Primary Fixed
Disk Port Assignment
Conflict
1774-Slot x Drive
Array – Obsolete data
found in Array
Accelerator.
Select F1 to discard
contents of Array
Accelerator.
Select F2 to write
contents of Array
Accelerator to drives.
1775-Slot x Drive
Array – ProLiant
Storage System Not
Responding SCSI
Port (y): Check
storage system
power switch and
cables. Turn the
system power off
while checking the
ProLiant power and
cable connections,
then turn the system
power back on to
retry.
None Internal and external hard drive
controllers are both assigned to
Run the System Configuration
Utility and correct.
the primary address.
None Address Assignment Conflict.
Internal and external hard drive
Run the System Configuration
Utility and correct.
controllers are both assigned to
the secondary address.
None Fixed disk drive error Run the System Configuration
Utility and correct.
None SMART-2 Controller error Data found in array accelerator
is older than data found on
drives. Press F1 to discard the
older data in the array
accelerator and retain the
newer data on the drives.
None Storage system problem Power down the system. Check
external ProLiant power switch
– external drives must all be
powered up before or at the
same time as the main system.
Check cables. If retry does not
help, try replacing the cable,
ProLiant firmware, ProLiant
backplane, or the Smart Array
Controller.
1776-Drive Array
SCSI Port
Termination Error
1777-Drive Array
External Drive
Subsystem Error
None External and internal SCSI drives
are both configured to Port 1.
None Cooling fan failure, internal
temperature alert, or open side
panel
Reconfigure drives.
Inspect for cooling fan failure or
open side panel.
continued
Page 85
3-16 Compaq ProLiant DL580 Server Maintenance and Service Guide
Table 3-2
POST Error Messages
Error Code Audible Beeps Probable Source of Problem Recommended Action
continued
1778-Drive Array
resuming Automatic
Data Recovery
process
None This error message displays
whenever a controller reset or
power cycle occurs while
Automatic Data Recovery is in
1780-Disk 0 Failure None Hard drive/format error Run Diagnostics. Replace failed
assembly as indicated.
1781-Disk 1 Failure None Hard drive/format error Run Diagnostics. Replace failed
assembly as indicated.
1782-Disk Controller
Failure
1783-Slot x Drive
Array Controller
Failure
None Hard drive circuitry error Run Diagnostics. Replace failed
assembly as indicated.
None ROM installation problem or array
accelerator board problem. If this
error message displays
immediately following a ROM
installation, the ROM is defective
or not installed properly.
Check to see if:
■ The array accelerator board
is attached properly.
■ The array controller is firmly
inserted into its slot. If error
recurs, upgrade the System
ROMs. Otherwise, replace
the Smart Array Controller.
1784-Drive Array
Drive Failure,
Physical Drive
1785-Drive Array not
Configured
None Defective drive and/or cables Check for loose cables. Replace
defective drive X
and/or cable(s).
None Configuration error All of the following actions are
related to error 1785 with
specific descriptions:
Run Compaq Array
Configuration Utility
None Configuration error Run the Array
Configuration Utility.
No drives detected. None Configuration error Power down system and check
SCSI cable connections to make
sure drives are
attached properly.
Array Accelerator
Memory Size
None Configuration error Run the System
Configuration Utility.
Increased.
continued
Page 86
Diagnostics and Troubleshooting 3-17
Table 3-2
POST Error Messages
Error Code Audible Beeps Probable Source of Problem Recommended Action
continued
1785-External
Cable(s) Attached to
Wrong SCSI Port
Connector(s).
Drive positions
cannot be changed
during Capacity
Expansion.
Drive positions
appear to have
changed.
Configuration
information
indicates drive
positions beyond
the capability of this
controller. This may
be due to drive
movement from a
controller that
supports more
drives than the
current controller.
Configuration
information
indicates drives
were configured on
a controller with a
newer firmware
version.
None Configuration error Power down system and swap
SCSI power connectors to
prevent data loss.
None Configuration error Run Array Diagnostic Utility
(ADU) if previous positions are
unknown. Then power down
system and move drives to their
original positions.
None Configuration error Run Array Diagnostic Utility
(ADU) if previous positions are
unknown. Then power down the
system and move drives to their
original positions.
None Configuration error To avoid data loss, power down
and reattach drives to the
original controller.
None Configuration error To avoid data loss, reattach
drives to original controller or
upgrade controller firmware to
the version of the original
controller using Option ROMPaq.
Press F1 to resume.
continued
Page 87
3-18 Compaq ProLiant DL580 Server Maintenance and Service Guide
Table 3-2
POST Error Messages
Error Code Audible Beeps Probable Source of Problem Recommended Action
continued
1786-Drive Array
Recovery Needed
The following drive(s)
need Automatic Data
Recovery: Drive X.
Select “F1” to
continue with
recovery of data to
drive(s).
Select “F2” to
continue without
recovery of data to
drive(s).
1787-Drive Array
Operating in Interim
Recovery Mode.
Physical drive
replacement needed:
Drive X
*1788-Incorrect
Drive Replaced:
Drive X Drive(s) were
incorrectly replaced:
Drive Y Select “F1”
to continue – drive
array will remain
disabled. Select “F2”
to reset configuration
– all data will be lost.
None Interim Data Recovery mode.
Data has not been recovered yet.
None Hard drive X failed or cable is
loose or defective. Following a
system restart, this message
reminds you that drive X is
defective and fault tolerance is
being used.
None The drives are disabled when
they are not installed in their
original positions. *
Press F1 to allow Automatic
Data Recovery to begin. Data is
automatically restored to drive X
when the drive is replaced or
when existing drive is working.
-Or-
Press F2 to allow the system to
continue operating in the
Interim Data Recovery mode.
1. Replace drive X as soon as
possible.
2. Check loose cables.
3. Replace defective cables.
Reinstall the drives correctly as
indicated.
Press F1 to restart the computer
with the drive array disabled.
-Or-
Press F2 to use the drives as
configured and lose all the data
on them.
* The 1788 error message might display inadvertently due to a bad power cable connection to the drive or by noise on
the data cable. If this message was due to a bad power cable connection, but not because of an incorrect drive
replacement, repair the connection and press F2.
-Or-
If this message was not due to a bad power cable connection, and no drive replacement took place, this could indicate
noise on the data cable. Check cable for proper routing.
continued
Page 88
Diagnostics and Troubleshooting 3-19
Table 3-2
POST Error Messages
Error Code Audible Beeps Probable Source of Problem Recommended Action
continued
1789-Drive Not
None Cable or hard drive failure 1. Check the cable
Responding, Physical
Drive
Check cables or
replace physical
drive X.
Select “F1” to
continue – drive
array will remain
disabled.
Select “F2” to fail
drive(s) that are not
responding.
Interim Recovery
Mode will be enabled
if configured for fault
tolerance.
1790-Disk 0
Configuration Error
None Hard drive error or wrong drive
type
1791-Disk 1 Error None Hard drive error or wrong drive
type
1792-Drive Array
Reports Valid Data
Found in Array
Accelerator.
Data will
automatically be
written to drive array.
None Indicates that while the system
was in use, power was
interrupted while data was in the
array accelerator memory. Power
was then restored within 8 to 10
days, and the data in the array
accelerator was flushed to the
drive array.
connections.
2. Replace the cables.
3. Replace the drive. If you
do not want to replace the
drive now, press F2.
Run the System Configuration
Utility and Diagnostics and
correct.
Run the System Configuration
Utility and Diagnostics and
correct.
No data has been lost. Perform
orderly system shutdowns to
avoid data remaining in the
array accelerator.
1793-Drive Array –
Array Accelerator
Battery Depleted –
Data Lost
(Error message 1794
also displays.)
None Indicates that while the system
was in use, power was
interrupted while data was in the
array accelerator memory. Array
accelerator batteries failed.
Power was not restored within 8
to 10 days. Data in array
accelerator has been lost.
Perform orderly system
shutdowns to avoid data
remaining in the array
accelerator.
continued
Page 89
3-20 Compaq ProLiant DL580 Server Maintenance and Service Guide
Table 3-2
POST Error Messages
Error Code Audible Beeps Probable Source of Problem Recommended Action
continued
1794-Drive Array –
Array Accelerator
Battery Charge Low.
Array Accelerator is
temporarily disabled.
Array Accelerator will
be re-enabled when
battery reaches full
charge.
Error Code Audible Beeps Probable Source of Problem Recommended Action
continued
1799-Drive Array –
Drive(s) Disabled due
to Array Accelerator
Data Loss.
Select “F1” to
continue with logical
drives disabled.
Select “F2” to accept
data loss and to
re-enable logical
drives.
Beeps only 2 long No valid memory is present in
Beeps only 2 long, 2 short Power is cycled. Temperature too
(Run System
Configuration Utility –
F10 key)
(RESUME – F1 key) None An indication to continue with the
None Volume failed due to loss of data
in posted-writes memory.
the system.
hot. Processor fan not installed
or spinning.
None A configuration error occurred
during POST.
operation
Press F1 to continue with
logical drives disabled or F2 to
accept data loss and re-enable
logical drive.
Replace failed memory with
valid memory.
Check fans.
Press F10 to run System
Configuration Utility.
Press F1.
Page 91
3-22 Compaq ProLiant DL580 Server Maintenance and Service Guide
Diagnostics Software
The Test Error Codes tables include all test error codes generated by Compaq products. Each
code has a corresponding description and recommended action or actions. Each system
generates only those codes that apply to its configuration and options.
When you select Diagnostics and Utilities from the System Configuration Utility main menu,
the utility prompts you to test, inspect, upgrade, and diagnose the server.
Diagnostics and Utilities are located on the system partition on the hard drive and must be
accessed when a system configuration error is detected during the Power-On Self-Test (POST).
Diagnostics software is also available on the SmartStart and Support Software CD. You can
create a Diagnostics diskette from the SmartStart and Support Software CD and run Diagnostics
from diskette. See the “Running the Utilities from Diskette” procedure earlier in this chapter.
The following options are available from the Diagnostics and Utilities menu:
■ Test Computer
■ Inspect Computer
■ Upgrade Firmware
■ Remote Utilities
■ Diagnose Drive Array
Diagnostic error codes are generated when the Diagnostics software recognizes a problem.
These error codes help identify possible defective subassemblies.
Steps for Diagnostics
In each case, the Recommended Action column lists the steps necessary to correct the problem.
After completing each step, run the Diagnostics utility to verify that the error condition has been
corrected. If the error code is redisplayed:
1. Perform the next step listed in the table.
2. Run the Diagnostics utility program again.
3. Follow this procedure until the Diagnostics utility program no longer detects an error
condition.
Page 92
100 – 199, Primary Processor Test Error Codes
The 100 series of diagnostic error codes identifies failures with processor and system board
functions. Corrective action may require replacing the system boards or processor assemblies.
Table 3-3
Primary Processor Test Error Codes
Error Code Description Recommended Action
101-XXCPU test failed. Replace the processor board and retest.
103-XXDMA page registers test failed.
104-XXInterrupt controller master test
failed.
105-XXPort 61 error.
106-XXKeyboard controller self-test
failed.
Diagnostics and Troubleshooting 3-23
Replace the processor board and retest.
107-XXCMOS RAM test failed.
108-XXCMOS interrupt test failed.
109-XXCMOS clock load data test failed.
110-XXProgrammable timer load data test
failed.
111-XXRefresh detect test failed.
112-XXSpeed test slow mode out of
range.
113-XXProtected mode test failed.
114-XXSpeaker test failed. 1. Verify the speaker connection and retest.
116-XXCache test failed. Replace the system board and retest.
122-XXMultiprocessor dispatch test
failed.
123-XXInterprocessor communication test
failed.
199-XXInstalled devices test failed. 1. Check the system configuration and retest.
1. Replace the battery/clock module and retest.
2. Replace the system board and retest.
Replace the processor board and retest.
2. Replace the speaker and retest.
3. Replace the system board and retest.
1. Check the system configuration and retest.
2. Replace the processor board and retest.
3. Replace the system board and retest.
2. Verify cable connections and retest.
3. Check switch and/or jumper settings and retest.
4. Run the Configuration Utility and retest.
5. Replace the processor board and retest.
6. Replace the system board and retest.
Page 93
3-24 Compaq ProLiant DL580 Server Maintenance and Service Guide
200 – 299, Memory Test Error Codes
The 200 series of diagnostic error codes identifies failures with the memory subsystem.
Corrective action may require replacement of the memory expansion board, the memory
modules, or the processor assembly.
Table 3-4
Memory Test Error Codes
Error Code Description Recommended Action
200-XXInvalid memory configuration. Reinsert memory modules in correct location and retest.
201-XXMemory machine ID test failed.
202-XXMemory system ROM checksum
failed.
1. Replace the system ROM and retest.
2. Replace the processor board and retest.
3. Replace the memory expansion board and retest.
203-XXMemory write/read test failed.
204-XXMemory address test failed.
205-XXWalking I/O test failed.
206-XXIncrement pattern test failed.
207-XXInvalid memory configuration—
check DIMM installation. DIMMs
installed have 8K refresh.
208-XXInvalid memory speed detected—
check DIMM installation. Slow
DIMMs may cause data loss.
210-XXRandom pattern test failed. 1. Replace the memory module and retest.
1. Replace the memory module and retest.
2. Replace the processor board and retest.
3. Replace the memory expansion board and retest.
Replace DIMMs.
Replace with DIMMs faster than 60 ns.
2. Replace the processor board and retest.
3. Replace the memory expansion board and retest.
Page 94
300 – 399, Keyboard Test Error Codes
The 300 series of diagnostic error codes identifies failures with keyboard and system board
functions. Correction action may require replacement of the keyboard or the system
board assembly.
Error Code Description Recommended Action
Diagnostics and Troubleshooting 3-25
Table 3-5
Keyboard Test Error Codes
301-XXKeyboard short test, 8042 self-test
failed.
302-XXKeyboard long test failed.
303-XXKeyboard LED test, 8042 self-test
failed.
304-XXKeyboard typematic test failed.
400 – 499, Parallel Printer Test Error Codes
The 400 series of diagnostic error codes identifies failures with parallel printer interface board
or system board functions. Corrective action may require replacement of the serial/parallel
interface board or the system board assembly.
Parallel Printer Test Error Codes
Error Code Description Recommended Action
401-XXPrinter failed or not connected.
402-XXPrinter data register failed.
403-XXPrinter pattern test failed.
498-XXPrinter failed or not connected.
1. Check the keyboard connection. If disconnected:
power down the computer, reconnect the
keyboard, power up the system, then retest.
2. Replace the keyboard and retest.
3. Replace the system board and retest.
Table 3-6
1. Connect the printer and retest.
2. Check the power to the printer and retest.
3. Install the loopback connector and retest.
4. Check the switch on the serial/parallel interface
board (if applicable) and retest.
5. Replace the serial/parallel interface board
(if applicable) and retest.
6. Replace the system board and retest.
Page 95
3-26 Compaq ProLiant DL580 Server Maintenance and Service Guide
500 – 599, Graphics Display Unit Test Error Codes
The 500 series of diagnostic error codes identifies failures with graphics or system board
functions. Corrective action may require replacement of the graphics board or the system
board assembly.
Table 3-7
Graphics Display Unit Test Error Codes
Error Code Description Recommended Action
501-XXGraphics controller test failed.
502-XXGraphics memory test failed.
503-XXGraphics attribute test failed.
504-XXGraphics character set test failed.
505-XXGraphics 80x25-mode 9x14
character cell test failed.
506-XXGraphics 80x25-mode 8x8
character cell test failed.
507-XXGraphics 40x25-mode test failed.
508-XXGraphics 320x200-mode color
set 0 test failed.
509-XXGraphics 320x200-mode color
set 1 test failed.
510-XX Graphics 640x200-mode test
failed.
511-XXGraphics screen memory page test
failed.
512-XXGraphics gray-scale test failed.
514-XXGraphics white-screen test failed.
516-XXGraphics noise pattern test failed.
1. Replace the monitor and retest.
2. Replace the graphics board and retest.
3. Replace the system board and retest.
Page 96
600 – 699, Diskette Drive Test Error Codes
The 600 series of diagnostic error codes identifies failures with the diskette, diskette drive, or
system board functions. Corrective action may require replacement of the diskette drive or the
system board assembly.
Diskette Drive Test Error Codes
Error Code Description Recommended Action
Diagnostics and Troubleshooting 3-27
Table 3-8
600-XXDiskette ID drive types test failed.
601-XXDiskette format failed.
602-XXDiskette read test failed.
603-XXDiskette write/read/compute test
failed.
604-XXDiskette random seek test failed.
605-XXDiskette ID media failed.
606-XXDiskette speed test failed.
607-XXDiskette wrap test failed.
608-XXDiskette write protect test failed.
609-XXDiskette reset controller test
failed.
610-XXDiskette change line test failed.
694-XXPin 34 is not cut on 360-KB
diskette drive.
697-XX Diskette type error.
698-XXDiskette drive speed not within
limits.
699-XXDiskette drive/media ID error. 1. Replace the media and retest.
1. Replace the diskette and retest.
2. Check and/or replace the diskette power and
signal cables, then retest.
3. Replace the diskette drive and retest.
4. Replace the system board and retest.
2. Run the Configuration Utility and retest.
Page 97
3-28 Compaq ProLiant DL580 Server Maintenance and Service Guide
1100 – 1199, Serial Test Error Codes
The 1100 series of diagnostic error codes identifies failures with serial/parallel interface board
or system board functions. Corrective action may require replacement of the serial/parallel
interface board or the system board assembly.
Table 3-9
Serial Test Error Codes
Error Code Description Recommended Action
1101-XXSerial port test failed.
1109-XXClock register test failed.
1. Check the switch settings on the serial/parallel
interface board (if applicable) and retest.
2. Replace the serial/parallel interface board
(if applicable) and retest.
3. Replace the system board and retest.
1200 – 1299, Modem Communications Test Error Codes
The 1200 series of diagnostic error codes identifies failures with the modem. Corrective action
may require replacement of the modem.
Table 3-10
Modem Communications Test Error Codes
Error Code Description Recommended Action
1201-XXModem internal loopback test
failed.
1202-XXModem timeout test failed.
1203-XXModem external termination test
failed.
1204-XXModem auto originate test failed.
1206-XXDial multifrequency tone test
failed.
1210-XXModem direct connect test failed.
1. Refer to the modem documentation for correct
setup procedures and retest.
2. Check the modem line and retest.
3. Replace the modem and retest.
Page 98
1700 – 1799, Hard Drive Test Error Codes
The 1700 series of diagnostic error codes identifies failures with hard drives, hard drive
controller boards, hard drive cables, and system board functions. If the system uses a drive array
controller, see “Array Diagnostic Utility (ADU)” later in this chapter.
Hard Drive Test Error Codes
Error Code Description Recommended Action
Diagnostics and Troubleshooting 3-29
Table 3-11
1700-XXHard drive ID drive types test
failed.
1701-XXHard drive format test failed.
1702-XXHard drive read test failed.
1703-XXHard drive write/read/compare
test failed.
1704-XXHard drive random seek test
failed.
1705-XXHard drive controller test failed.
1708-XXHard drive format bad track test
failed.
1709-XXHard drive reset controller test
failed.
1710-XXHard drive park head test failed.
1715-XXHard drive head select test failed.
1716-XXHard drive conditional format test
failed.
1717-XXHard drive (ECC *) test failed.
1719-XXHard drive power mode test failed.
1736-XXDrive monitoring failed.
1. Run the System Configuration Utility and verify the
drive type.
2. Replace the hard drive signal and power cables,
and retest.
3. Replace the hard drive controller and retest.
4. Replace the hard drive and retest.
5. Replace the system board and retest.
1799-XXInvalid hard drive type failed.
* Error checking and correcting
Page 99
3-30 Compaq ProLiant DL580 Server Maintenance and Service Guide
1900 – 1999, Tape Drive Test Error Codes
The 1900 series of diagnostic error codes identifies failures with tape cartridges, tape drives,
tape drive cables, adapter boards, or the system board assembly.
Table 3-12
Tape Drive Test Error Codes
Error Code Description Recommended Action
1900-XXTape ID failed.
1901-XXTape servo write failed.
1902-XXTape format failed.
1903-XXTape drive sensor test failed.
1904-XXTape BOT/EOT test failed.
1905-XXTape read test failed.
1906-XXTape write/read/compare test failed.
1. Replace the tape cartridge and retest.
2. Check and/or replace the signal cable and
3. Check the switch settings on the adapter
4. Replace the tape adapter board (if
5. Replace the tape drive and retest.
6. Replace the system board and retest.
6000 – 6099, Compaq Network Interface Controller Test
Error Codes
The 6000 series of diagnostic error codes identifies failures with Compaq Network Interface
Controller (NIC).
Table 3-13
Compaq Network Interface Controller Boards Test Error Codes
The 6500 series of diagnostic error codes identifies failures with SCSI hard drives, SCSI hard
drive controller boards, SCSI hard drive cables, and system board functions. If the system uses a
drive array controller, see “Array Diagnostic Utility ” later in this chapter.
Table 3-14
SCSI Hard Drive Test Error Codes
Error Code Description Recommended Action
Diagnostics and Troubleshooting 3-31
6500-XXSCSI disk ID drive types test failed.
6502-XXSCSI disk unconditional format test
failed.
6505-XXSCSI disk read test failed.
6506-XXSCSI disk SA/media test failed.
6509-XXSCSI disk erase tape test failed.
6523-XXSCSI disk random read test failed.
6528-XXMedia load/unload test failed.
1. Run the System Configuration Utility and
2. Replace the SCSI disk drive signal and
3. Replace the SCSI controller and retest.
4. Replace the SCSI disk drive and retest.
5. Replace the system board and retest.
6600 – 6699, SCSI/IDE CD-ROM Drive Test Error Codes
The 6600 series of diagnostic error codes identifies failures with the CD-ROM drive cables,
CD-ROM drives, adapter boards, or the system board assembly.
Table 3-15
SCSI/IDE CD-ROM Drive Test Error Codes
Error Code Description Recommended Action
6600-XXCD-ROM ID failed.
6605-XXCD-ROM read failed.
1. Replace the CD-ROM media and retest.
2. Check and/or replace the signal cable and
3. Check the switch settings on the adapter
4. Replace the SCSI controller (if applicable)
5. Replace the CD-ROM drive and retest.
6. Replace the system board and retest.
verify the drive type.
power cables, then retest.
retest.
board (if applicable).
and retest.
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