Compaq DL360 User Manual

ProLiant DL360 Generation 2 Server
Maintenance and Service Guide
Part Number 233831-001
January 2002 (First Edition)
COMPAQ CONFIDENTIAL Codename: Maisto Part Number: 233831-001 Last Saved On: 12/12/01 3:53 PM
© 2002 Compaq Information Technologies Group, L.P.
Compaq, the Compaq logo, Compaq Insight Manager, SmartStart, and ROMPaq are trademarks of Compaq Information Technologies Group, L.P. in the U.S. and/or other countries.
Microsoft, Windows 2000, and Windows NT are trademarks of Microsoft Corporation in the U.S. and/or other countries.
Intel and Pentium are trademarks of Intel Corporation in the U.S. and/or other countries.
All other product names mentioned herein may be trademarks of their respective companies.
Compaq shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is provided “as is” without warranty of any kind and is subject to change without notice. The warranties for Compaq products are set forth in the express limited warranty statements accompanying such products. Nothing herein should be construed as constituting an additional warranty.
Compaq ProLiant DL360 Generation 2 Server Maintenance and Service Guide
January 2002 (First Edition) Part Number 233831-001
COMPAQ CONFIDENTIAL Codename: Maisto Part Number: 233831-001 Last Saved On: 12/12/01 3:53 PM
Contents
About This Guide
Symbols in Text............................................................................................................................................ v
Important Safety Information ....................................................................................................................... v
Compaq Technician Notes............................................................................................................................ v
Where to Go for Additional Help ............................................................................................................... vii
Integrated Management Log ................................................................................................................ vii
Telephone Numbers ............................................................................................................................. vii
Chapter 1
Illustrated Parts Catalog
Mechanical Parts Exploded View.............................................................................................................. 1-1
System Components Exploded View ........................................................................................................ 1-2
System and Mechanical Spare Parts List................................................................................................... 1-2
Chapter 2
Removal and Replacement Procedures
Electrostatic Discharge Information .......................................................................................................... 2-1
Symbols on Equipment.............................................................................................................................. 2-2
Rack Warnings and Precautions................................................................................................................ 2-3
Server Warnings and Precautions.............................................................................................................. 2-3
Preparation Procedures ..............................................................................................................................2-4
Hot-Plug Devices ................................................................................................................................ 2-4
Non-Hot-Plug Devices........................................................................................................................ 2-4
Powering Down the Server ................................................................................................................. 2-5
Removing the Server from the Rack ...................................................................................................2-7
Server Access Panel ............................................................................................................................2-7
Mass Storage Devices................................................................................................................................ 2-8
Drive Locations................................................................................................................................... 2-8
CD-ROM Drive................................................................................................................................... 2-9
Low Profile Diskette Drive ...............................................................................................................2-11
Hot-Plug SCSI Hard Drive Blank..................................................................................................... 2-13
Hot-Plug SCSI Hard Drives.............................................................................................................. 2-14
SCSI Backplane....................................................................................................................................... 2-16
PCI Riser Board Assembly......................................................................................................................2-18
Expansion Board Slot 1 ........................................................................................................................... 2-20
Expansion Board Slot 2 ........................................................................................................................... 2-21
Air Baffle................................................................................................................................................. 2-22
Fan Assembly .......................................................................................................................................... 2-23
AC Power Cord and Line Filter............................................................................................................... 2-24
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Contents
Power Supply .......................................................................................................................................... 2-26
Cable Protector........................................................................................................................................ 2-27
CD-ROM and Diskette Drive Cable and Backplane............................................................................... 2-28
User Interface Board ............................................................................................................................... 2-30
Memory................................................................................................................................................... 2-31
SDRAM DIMMs..................................................................................................................................... 2-32
Processors................................................................................................................................................ 2-34
Processor Power Module......................................................................................................................... 2-37
Battery..................................................................................................................................................... 2-38
System Board .......................................................................................................................................... 2-40
Chapter 3
Cable Routing Diagram
CD-ROM/Diskette Drive Backplane Cabling........................................................................................... 3-1
Chapter 4
Diagnostic Tools
Diagnostic Tools Overview....................................................................................................................... 4-1
Chapter 5
Connectors, Switches, Security Override Jumper and Status LED Indicators
Connectors................................................................................................................................................. 5-1
Rear Panel Connectors........................................................................................................................ 5-2
Riser Board Expansion Slots .............................................................................................................. 5-3
System Board Connectors and Sockets .............................................................................................. 5-4
System Board Switches and Security Override Jumper............................................................................ 5-5
System Maintenance Switch (SW2) ................................................................................................... 5-5
System Chassis ID Switch (SW3) ...................................................................................................... 5-6
System Miscellaneous Support Switch (SW4) ................................................................................... 5-6
Integrated Lights-Out Security Override Jumper ............................................................................... 5-7
Using the Integrated Lights-Out Security Override Jumper............................................................... 5-7
Status LED Indicators ............................................................................................................................... 5-9
Front Panel Status LED Indicators ................................................................................................... 5-10
Rear Panel Status LED Indicators .................................................................................................... 5-11
Hot-Plug SCSI Hard Drive Status LED Indicators........................................................................... 5-12
System Board Status LED Indicators ............................................................................................... 5-14
System Board LEDs and Internal Health LED Status Combinations............................................... 5-16
Chapter 6
Specifications
System Unit............................................................................................................................................... 6-2
Memory..................................................................................................................................................... 6-3
Low-Profile 1.44-MB Diskette Drive ....................................................................................................... 6-3
Low-Profile IDE CD-ROM....................................................................................................................... 6-4
Wide Ultra3 SCSI Hard Drives................................................................................................................. 6-5
Index
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This Maintenance and Service Guide is intended to be used for reference when servicing Compaq ProLiant DL360 Generation 2 Servers.
WARNING: To reduce the risk of personal injury from electric shock and hazardous energy levels, only authorized service technicians should attempt to repair this equipment. Improper repairs can create conditions that are hazardous.

Symbols in Text

These symbols may be found in the text of this guide. They have the following meanings.
WARNING: Text set off in this manner indicates that failure to follow directions in the warning could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in
damage to equipment or loss of information.

About This Guide

IMPORTANT: Text set off in this manner presents clarifying information or specific instructions.
NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information.

Important Safety Information

Before installing this product, read the Important Safety Information document provided.

Compaq Technician Notes

WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard.
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About This Guide
WARNING: To reduce the risk of personal injury from electric shock and hazardous energy levels, do not exceed the level of repairs specified in these procedures. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create conditions that are hazardous.
WARNING: To reduce the risk of electric shock or damage to the equipment:
Disconnect power from the system by unplugging all power cords from the power supplies.
Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.
CAUTION: To properly ventilate the system, you must provide at least 7.6 cm (3.0 in.) of
clearance at the front and back of the server.
CAUTION: The computer is designed to be electrically grounded (earthed). To ensure proper operation, plug the AC power cord into a properly grounded AC outlet only.
NOTE: Any indications of component replacement or printed wiring board modifications may void any warranty.
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Where to Go for Additional Help

In addition to this guide, the following information sources are available:
User documentation
Compaq Service Quick Reference Guide
Service training guides
Compaq service advisories and bulletins
Compaq QuickFind information services
Compaq Insight Manager software
For additional copies, visit the Compaq website:
www.compaq.com

Integrated Management Log

The server includes an integrated, nonvolatile management log that contains fault and management information. The contents of the Integrated Management Log (IML) can be viewed with Compaq Insight Manager.
About This Guide

Telephone Numbers

For the name of your nearest Compaq authorized reseller:
In the United States, call 1-800-345-1518.
In Canada, call 1-800-263-5868.
For Compaq technical support:
In the United States and Canada, call 1-800-OK COMPAQ.
For Compaq technical support phone numbers outside the United States and Canada, visit
the Compaq website:
www.compaq.com
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This chapter provides the illustrated parts breakdown and spare parts list for the Compaq ProLiant™ DL360 Generation 2 server. See Table 1-1 for the names and part numbers of the referenced spare parts.

Mechanical Parts Exploded View

1
Illustrated Parts Catalog
1
19
Figure 1-1: Mechanical parts exploded view
18
2
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Illustrated Parts Catalog

System Components Exploded View

15
16
17
5
14
7
4
23
22
Figure 1-2: System components exploded view
26
3
6
21
10
8
25
27
11
20
24
9
12
13

System and Mechanical Spare Parts List

Table 1-1: System and Mechanical Spare Parts List
Item Description Spare Part Number
Mechanical Components
1 Access Panel 252370-001
2 Hard Drive Blank 122759-001
3 PCI Riser Board Assembly 252356-001
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continued
Illustrated Parts Catalog
Table 1-1: System and Mechanical Spare Parts List continued
Item Description Spare Part Number
System Components
4 Fan Assembly 252360-001
5 Filter, AC Power 252362-001
6 Power Supply 252361-001
Boards
7 System board (without processor; with two heatsinks -Not
shown)
8 SCSI backplane 173829-001
9 User Interface board 252358-001
10 CD-ROM drive and floppy diskette drive backplane 252357-001
Cable
11 CD-ROM/Diskette backplane to system board cable 252364-001
12
Mass Storage Devices
Low-profile 1.44MB diskette drive 252363-001
13 Low-profile IDE CD-ROM drive 228508-001
Memory
252355-001
14 128-MB registered 133-MHz SDRAM DIMM 159226-001
14 256-MB registered 133-MHz SDRAM DIMM 159377-001
14 512-MB registered 133-MHz SDRAM DIMM 159227-001
14 1-GB registered 133-MHz SDRAM DIMM 163902-001
Processors, PPM, and Heatsink
15 1.40 GHz Intel Pentium III processor with heatsink 252353-001
16 Processor power module (PPM) 237553-001
17 Heatsink 252354-001
Miscellaneous
Replacement System Board Battery 3-V lithium (Not shown) 234556-001
Country Kit (Not Shown) 252371-001
18
19
20
21
Hardware Kit
Cable protector
Fixed cable tray
Floppy retaining bracket with thumbscrew
SCSI backplane retaining clip with thumbscrew
252369-001
continued
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Illustrated Parts Catalog
Table 1-1: System and Mechanical Spare Parts List continued
Item Description Spare Part Number
22
23
24
25
26
27
Return Kit 173842-001
Sliding Rails and Cable Management Solution 252366-001
Fixed Rail Kit 252365-001
Telco rack mounting kit 252367-001
AC “Y” power cord 178129-001
Power Supply, 200 W, -48V 254525-001
Low-profile DVD drive 269044-001
Plastic Kit
Air baffle
AC power connector cable retaining clip
CD ejection mechanism
Expansion board clip
Front Bezel
Power supply retaining clip
Option Kits (Not Shown)
252368-001
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2
Removal and Replacement Procedures
This chapter provides subassembly/module-level removal and replacement procedures for Compaq ProLiant DL360 Generation 2 servers. No tools are required to service the server.
After completing all necessary removal and replacement procedures, it is recommended that server diagnostic programs be run to verify that all components are operating correctly.
TM
The following Diagnostic programs, from the SmartStart used:
Compaq System Configuration Utility
Compaq Array Diagnostic Utility (ADU)
In addition the Compaq Server Diagnostics program may be run. This program is available from the Compaq website at
www.compaq.com/support/files/server/us
and Support Software CD, may be

Electrostatic Discharge Information

A discharge of static electricity can damage static-sensitive devices or micro circuitry. Proper packaging and grounding techniques are necessary precautions to prevent damage. To prevent electrostatic damage, observe the following precautions:
Transport products in static-safe containers such as conductive tubes, bags, or boxes.
Keep electrostatic-sensitive parts in their containers until they arrive at static-free
stations.
Cover workstations with approved static-dissipating material. Use a wrist strap connected to the work surface and properly grounded tools and equipment.
Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and foam packing.
Always be properly grounded when touching a static-sensitive component or assembly.
Avoid touching pins, leads, or circuitry.
Always place drives PCB assembly-side down.
Use conductive field service tools.
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Removal and Replacement Procedures

Symbols on Equipment

Any product or assembly marked with these symbols indicates that the component exceeds the recommended weight for one individual to handle safely.
25 kg
55 lb
CLASS 1 LASER PRODUCT
WARNING: To reduce the risk of personal injury or damage to the equipment, observe local occupational health and safety requirements and guidelines for manual material handling
Any surface or area of the equipment marked with these symbols indicates the presence of a hot surface or hot component
WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
To reduce the risk of injury from electric shock hazards, do not open this enclosure.
WARNING: Any surface or area of the equipment marked with these symbols indicates the presence of electric shock hazards. The enclosed area contains no operator serviceable parts.
Any RJ-45 receptacle marked with these symbols indicates a Network Interface Connection.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not plug telephone or telecommunications connectors into this receptacle.
This label or equivalent is located on the surface of your CD-ROM drive. This label indicates that the product is classified as a Class 1 Laser Product.
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Rack Warnings and Precautions

WARNING: To reduce the risk of personal injury or damage to equipment, always ensure that the rack is adequately stabilized before extending a component outside the rack. A rack may become unstable if more than one component is extended for any reason. Extend only one component at a time.
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
The leveling jacks are extended to the floor.
The full weight of the rack rests on the leveling jacks.
The stabilizers are attached to the rack if it is a single rack installation.
The racks are coupled together in multiple rack installations.
WARNING: When installing the server in a Telco rack, make certain that the rack frame is adequately secured to the building structure at the top and bottom.
WARNING: To reduce the risk of personal injury or damage to the equipment, at least two people are needed to safely unload the rack from the pallet. An empty 42U rack weighs 253 lb (115 kg), is over 7 ft (2.1 m) tall, and may become unstable when being moved on its casters. Do not stand in front of the rack as it rolls down the ramp from the pallet, but handle the rack from both sides.
Removal and Replacement Procedures

Server Warnings and Precautions

WARNING: To reduce the risk of personal injury from hot surfaces, allow the hot-plug drives and the internal system components to cool before touching.
WARNING: To reduce the risk of electric shock or damage to the equipment:
Do not disable the power cord grounding plug. The grounding plug is an important
safety feature.
Plug the power cord into a grounded (earthed) electrical outlet that is easily
accessible at all times.
Unplug the power cord from each power supply to disconnect power to the
equipment.
CAUTION: Protect the server from power fluctuations and temporary interruptions with a
regulating uninterruptible power supply (UPS). This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure.
CAUTION: The Compaq server must always be operated with the system access panel closed. Proper cooling will not be achieved if the system access panel is removed.
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Removal and Replacement Procedures

Preparation Procedures

Before removing any serviceable parts, determine whether the part is a hot-plug device or a non-hot-plug device.
Hot-Plug Devices
The only hot-plug devices on Compaq ProLiant DL360 Generation 2 servers are the SCSI hard drives. SCSI hard drives can be serviced without removing the server from the rack.
IMPORTANT: It is not necessary to turn off the server to replace hot-plug hard drives when they are not in active use.
Non-Hot-Plug Devices
The CD-ROM drive can be replaced with the server power in standby mode. The CD-ROM drive can be replaced without the need to remove the server from the rack.
To service all other non-hot plug devices, the server must be powered down completely by removing the power cord. To service all other non-hot-plug devices the server must be removed from the rack and the access panel removed after completely powering down the server.
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Powering Down the Server

System power in servers does not completely shut off with the front panel Power On/Standby switch. The switch toggles between on and standby modes, rather than on and off. The standby position removes power from most electronics and the drives, but portions of the power supply and some internal circuitry remain active. To completely remove all power from the system, disconnect all power cords from the server.
WARNING: To reduce the risk of injury from electric shock, remove the power cord to completely disconnect power from the system.
WARNING: To reduce the risk of personal injury or damage to the equipment, ensure that only one component is extended at a time. A rack may become unstable if more than one component is extended for any reason.
WARNING: Because the rack allows you to stack computer components in a vertical rather than a horizontal plane, you must take precautions to provide for rack stability and safety to protect both personnel and property. Heed all cautions and warnings throughout the installation instructions that came with the server.
WARNING: To reduce the risk of personal injury or damage to the equipment: If the server is removed from the rack for device accessibility, remove the server from the rack and place it on a sturdy table or workbench. Refer to the Compaq Setup and Installation Guide for further information on working with racks.
CAUTION: The system power in the server does not completely shut off from the front
Power On/Standby switch. Moving the switch from on to standby leaves some portions of the power supply and some internal circuitry active. Disconnect all power cords from the server to remove all power from the system.
CAUTION: Electrostatic discharge may damage electronic components. Be sure you are properly grounded before beginning any installation procedure. For more information, see “Electrostatic Discharge Information” earlier in this chapter.
Removal and Replacement Procedures
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Removal and Replacement Procedures
To power down the server:
1. Shut down the server operating system as directed by the operating system instructions.
2. Press the Front Unit Identification LED switch on the server front panel Unit Identification LED switch illuminates.
3. Press the server Power On/Standby switch to place the server in standby mode
. The Rear
.
1
2
Figure 2-1: Front Unit Identification LED switch and Power On/Standby switch
4. At the rear of the server, locate the illuminated Rear Unit Identification LED switch that identifies the server being serviced.
Figure 2-2: Rear Unit Identification LED switch
5. Disconnect the power cord.
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Removing the Server from the Rack

Depending on the rail option deployed on the server, perform one of the following:
For the standard fixed rail deployment, disconnect all the peripherals cables and loosen
the thumbscrew that holds the fixed cable tray to the server. Extend and remove the server from the rack. Place the server on a flat level workspace.
For the Sliding Rails and Cable Management Solution, extend the server to its fullest
extent from the rack.
Reverse these procedures to replace the server into the rack.

Server Access Panel

To remove the access panel:
Removal and Replacement Procedures
1. Press and hold down the hood latches
.
2. Holding the latches down, slide the access panel towards the rear of the server about
0.5 inch (1.25 cm) and lift the panel to remove it
.
The server is now ready for servicing.
1
1
2
Figure 2-3: Removing the access panel
Reverse steps 1 through 2 to replace the access panel.
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Removal and Replacement Procedures

Mass Storage Devices

The Compaq ProLiant DL360 Generation 2 server supports up to four mass storage devices:
Up to two 1-inch, hot-plug SCSI hard drives
Low-profile CD-ROM drive
Low-profile 3.5-inch, 1.44-MB diskette drive:
This section describes the drive cage positions and removal and replacement procedures for these mass storage devices.

Drive Locations

1 2 3
4
Figure 2-4: Server drive positions
Table 2-1: Server Drive Locations
Location Drive SCSI ID




Hot-plug drive cage for a 1-inch height hot-plug SCSI hard drive 0
Hot-plug drive cage for a 1-inch height hot-plug SCSI hard drive 1
Low-profile 3.5-inch, 1.44 diskette drive -
Low-profile CD-ROM drive -
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CD-ROM Drive

The server is delivered with a low-profile diskette drive and a low-profile CD-ROM drive. The CD-ROM and the diskette drive may be removed independently of each other.
To remove the CD-ROM drive:
1. Press the Power On/Standby switch to place the server in standby mode.
2. Push the center of the dual action eject button
push the square body of the button to push the CD-ROM drive forward out of the chassis.
Removal and Replacement Procedures
CAUTION: Do not operate the server without a CD-ROM drive installed. Failure to install a CD-ROM can lead to improper cooling and may damage the system.
to release the locking latch. Continue to
3. Remove the CD-ROM from the server
Figure 2-5: Removing the CD-ROM drive
.
2
1
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Removal and Replacement Procedures
To replace the CD-ROM drive:
1. Align the CD-ROM with the empty bay and slide the assembly into the chassis until it is fully seated.
Figure 2-6: Aligning and installing the CD-ROM drive
2. Press the Power/On Standby switch to power on the server, and resume normal operations.
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Low Profile Diskette Drive

To remove the diskette (floppy) drive:
CAUTION: Do not operate the server without a diskette drive installed. Failure to install a diskette drive can lead to improper cooling and may damage the system.
1. Power down the server. See “Powering Down the Server” in this chapter.
2. Remove the server from the rack. See “Removing the Server from the Rack” in this
chapter.
3. Remove the access panel. See “Server Access Panel” in this chapter.
4. To remove the diskette drive locking tab, turn the thumbscrew counterclockwise and
remove the tab
.
Removal and Replacement Procedures
5. Push the diskette drive from the rear to release it from the backplane connector
pull the drive forward out of the chassis
3
.
1
2
Figure 2-7: Removing the diskette drive.
and
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Removal and Replacement Procedures
To replace the diskette drive:
1. Insert the diskette drive through the opening in the front panel
.
2. Align the connectors on the backplane and the rear of the diskette drive and push them
together
.
3. Replace the diskette drive locking tab and turn the thumbscrew clockwise to secure the
drive
.
1
3
2
Figure 2-8: Installing the diskette drive.
4. Replace the access panel. See Server Access Panel in this chapter.
5. Replace the server in the rack. See Removing the server from the Rack in this chapter.
6. Connect the power cord.
7. Press the Power On/Standby switch to power on the server and resume normal operations.
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Hot-Plug SCSI Hard Drive Blank

CAUTION: Do not operate the server without a SCSI hard drive or a SCSI hard drive blank
installed. Failure to install a SCSI hard drive or a SCSI hard drive blank can lead to improper cooling and may damage the system.
To remove a hot-plug SCSI hard drive blank:
Removal and Replacement Procedures
1. Press the release button
2. Pull the blank out of the drive bay
2
.
.
1
Figure 2-9: Removing a hard drive blank
To replace the blank, slide the blank into the bay until it clicks, locking into place.
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Removal and Replacement Procedures
Hot-Plug SCSI Hard Drives
To assess a hard drives status, you must observe and understand the hot-plug SCSI hard drive status LEDs. For a detailed explanation of hard drive status LEDs, see Chapter 5, Connectors, Switches, Jumpers and Status LED Indicators.
WARNING: Read “Hot-plug Hard Drive Replacement Guidelines” in the Compaq Servers Troubleshooting Guide prior to removing a hard drive.
CAUTION: Do not operate the server without a SCSI hard drive or a SCSI hard drive blank installed. Failure to install a SCSI hard drive or a SCSI hard drive blank can lead to improper cooling and may damage the system.
To remove a hot-plug SCSI hard drive:
1. Press the release button to unlock the lever on the hard drive
.
2. Pull the ejector lever to release the SCSI hard drive from the cage
3. Pull the drive to remove it from the cage
3
2
Figure 2-10: Removing a hot-plug SCSI hard drive
.
1
.
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