Compaq Deskpro Workstation AP240 Reference Manual

Reference Guide

Compaq Deskpro Workstation AP240

Notice

The information in this guide is subject to change without notice. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR

TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN; NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL.

This guide contains information protected by copyright. Except for use in connection with the accompanying Compaq product, no part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation.

•

Microsoft, MS-DOS, Windows, Windows NT, and other names of Microsoft products referenced herein are trademarks or registered trademarks of Microsoft Corporation.

Intel and Pentium are registered trademarks of Intel Corporation. Product names mentioned herein may be trademarks and/or registered trademarks of

their respective companies.

SOUND are trademarks or registered trademarks of

The software described in this guide is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of the agreement.

The following words and symbols mark special messages throughout this guide:

Text set off in this manner indicates that failure to follow

WARNING:

directions could result in bodily harm or loss of life.

CAUTION:

directions could result in damage to equipment or loss of information.

Text set off in this manner indicates that failure to follow

Reference Guide

Compaq Deskpro Workstation AP240

First Edition (September 1999) Part Number 158415-001

Compaq Computer Corporation

chapter 1

Workstation Features

Workstation Features ...............................................................................................................1-1

Front Panel Components (Intel 820 Chipset) ..........................................................................1-4

Rear Panel Components (Intel 820 Chipset)...........................................................................1-6

Desktop Internal Components (Intel 820 Chipset)...................................................................1-8

Minitower Internal Components (Intel 820 Chipset).............................................................1-10

Desktop Front and Rear Panel Components (Intel BX Chipset)............................................1-12

Minitower Front and Rear Panel Components (Intel BX Chipset) ........................................1-16

Desktop Internal Components (Intel BX Chipset).................................................................1-20

Minitower Internal Components (Intel BX Chipset)..............................................................1-22

Interpreting the Diagnostic Lights .........................................................................................1-24

Using the Compaq Enhanced Keyboard................................................................................1-26

Turning Off Your Workstation..............................................................................................1-27

chapter 2

Software

Installing Your Operating System............................................................................................2-1

Installing or Upgrading Device Drivers for Windows NT Workstation 4.0.................2-1

Converting to NTFS.................................................................................................................2-2

Method 1 (Recommended).................................................................................................2-2

Method 2 (Manually Converting to NTFS)........................................................................2-3

Installing Windows NT Workstation 4.0 (CD Installation ONLY)..............................2-4

Customizing the Monitor Display............................................................................................2-4

Protecting Your Software ........................................................................................................2-5

The Compaq Restore CD ...................................................................................................2-5

Computer Setup Utilities (F10)................................................................................................2-6

Using Computer Setup Utilities .........................................................................................2-8

Compaq Diagnostics for Windows ........................................................................................2-15

Using Compaq Diagnostics for Windows........................................................................2-16

Running Diagnostic Tests ................................................................................................2-16

Drive Protection System ........................................................................................................2-18

Accessing DPS Through Compaq Diagnostics for Windows................................................2-18

Accessing DPS Through Computer Setup.............................................................................2-19

Workstation Reference Library CD........................................................................................2-20

Registration............................................................................................................................2-20

ONTENTS

Reference Guide iii

chapter 3

Desktop Management

Initial Configuration and Deployment.....................................................................................3-2

Remote System Installation ................................................................................................3-3

Asset Tracking and Security....................................................................................................3-3

Password Security..............................................................................................................3-7

Establishing a Setup Password Using Computer Setup................................................3-7

Establishing a Power-On Password Using Computer Setup.........................................3-8

Entering a Power-On Password....................................................................................3-8

Changing a Power-On or Setup Password ....................................................................3-9

Deleting a Power-On or Setup Password......................................................................3-9

National Keyboard Delimiter Characters ...................................................................3-10

Clearing Passwords.....................................................................................................3-11

Smart Cover Sensor..........................................................................................................3-11

Setting the Smart Cover Sensor Protection Level ......................................................3-11

Smart Cover Lock............................................................................................................3-12

Locking the Smart Cover Lock ..................................................................................3-12

Unlocking the Smart Cover Lock...............................................................................3-13

Using the Smart Cover FailSafe Key..........................................................................3-13

Security Lock...................................................................................................................3-13

Fingerprint Identification Technology.............................................................................3-14

Fault Notification and Recovery............................................................................................3-14

Pentium II and Pentium III Fault Prediction and Prefailure Warranty.............................3-14

SMART Hard Drive Fault Prediction...............................................................................3-15

Drive Protection System...................................................................................................3-15

Ultra ATA Integrity Monitoring ......................................................................................3-15

ECC Fault Prediction and Prefailure Warranty................................................................3-16

Proactive Backup .............................................................................................................3-16

Surge-Tolerant Power Supply..........................................................................................3-17

Thermal Sensor ................................................................................................................3-17

Software Updating and Management.....................................................................................3-17

Remote ROM Flash..........................................................................................................3-18

Using Remote ROM Flash..........................................................................................3-19

FailSafe Boot Block ROM..........................................................................................3-20

Remote Security Management .........................................................................................3-21

Remote Wakeup and Remote Shutdown..........................................................................3-21

NIC Alert..........................................................................................................................3-22

Replicating Your Setup....................................................................................................3-23

Power Management..........................................................................................................3-23

Enhanced Support Software CD and World Wide Web Site ...........................................3-24

Compaq Integrated Software............................................................................................3-25

Universal Driver Manager................................................................................................3-26

iv Contents

Building Blocks and Partners.................................................................................................3-26

Desktop Management Interface (DMI)............................................................................3-26

Wired for Management ....................................................................................................3-27

Compaq Management Solutions Partners Program..........................................................3-27

chapter 4

Installation Guidelines

Installation Sequence...............................................................................................................4-1

When to Reconfigure the Workstation.....................................................................................4-3

Using the Cable-Select Feature with Ultra ATA Devices........................................................4-3

Installing SCSI Devices...........................................................................................................4-4

Guidelines for Installing Optional SCSI Devices...............................................................4-4

Cabling for Optional SCSI Devices ...................................................................................4-6

Using SCSISelect with SCSI Devices ................................................................................4-7

chapter 5

Upgrading the Desktop Workstation

Serviceability Features.............................................................................................................5-1

Removing the Workstation Cover......................................................................................5-1

Tilting the Drive Cage ........................................................................................................5-3

Raising the Expansion Card Cage......................................................................................5-5

Sliding Out the System Board Tray ...................................................................................5-7

Installing Additional Memory..................................................................................................5-8

RIMMs...............................................................................................................................5-8

DIMMs...............................................................................................................................5-8

Memory Module Installation..............................................................................................5-9

Installing an Expansion Card.................................................................................................5-12

Removing an Expansion Slot Cover ................................................................................5-13

Removing or Installing a PCI or ISA Card ......................................................................5-14

Installing Additional Drives ...................................................................................................5-16

Connecting Drive Signal Cables ......................................................................................5-17

Removing a Blank Drive Bezel ........................................................................................5-18

Installing a CD-ROM, DVD-ROM, or Tape Drive..........................................................5-19

Installing a 3.5-Inch Drive into a 5.25-Inch Drive Bay....................................................5-21

Removing a Drive from the Drive Cage................................................................................5-25

Smart Cover Lock..................................................................................................................5-26

Using the Smart Cover FailSafe Key ...............................................................................5-27

Battery Replacement..............................................................................................................5-30

Reference Guide v

chapter 6

Upgrading the Minitower Workstation

Serviceability Features.............................................................................................................6-1

Removing the Workstation Access Panel...........................................................................6-1

Raising the Expansion Card Cage......................................................................................6-2

Sliding Out the System Board Tray ...................................................................................6-4

Installing Additional Memory..................................................................................................6-6

RIMMs...............................................................................................................................6-6

DIMMs...............................................................................................................................6-7

Memory Module Installation..............................................................................................6-7

Installing an Expansion Card.................................................................................................6-10

Removing an Expansion Slot Cover ................................................................................6-11

Removing or Installing a PCI or ISA Board ....................................................................6-12

Installing Additional Drives ...................................................................................................6-14

Connecting Drive Signal Cables ......................................................................................6-15

Removing the Front Bezel................................................................................................6-16

Removing a Blank Drive Bezel ........................................................................................6-17

Installing a CD-ROM, DVD-ROM, or Tape Drive..........................................................6-18

Installing a 3.5-Inch Drive into a 5.25-Inch Drive Bay....................................................6-20

Removing a Drive from the Drive Cage................................................................................6-24

Smart Cover Lock..................................................................................................................6-24

Using the Smart Cover FailSafe Key ...............................................................................6-24

Installing a Cable Lock..........................................................................................................6-26

Battery Replacement..............................................................................................................6-28

Removing the Workstation Base............................................................................................6-30

chapter 7

Network Communications

NIC-Based Alerts.....................................................................................................................7-1

Remote Wakeup Support.........................................................................................................7-1

Interpreting the Network Status Lights....................................................................................7-2

Disabling the Autosensing Capabilities ...................................................................................7-3

Installing Network Drivers.......................................................................................................7-4

chapter 8

Troubleshooting

Helpful Hints............................................................................................................................8-2

Solving General Problems .......................................................................................................8-3

Solving Disk Problems ............................................................................................................8-5

Solving Graphics Problems......................................................................................................8-7

Solving Audio Problems..........................................................................................................8-9

Solving Printer Problems.........................................................................................................8-9

vi Contents

Solving Hardware Installation Problems ...............................................................................8-10

Solving Network Problems....................................................................................................8-11

Solving Memory Problems....................................................................................................8-14

Solving SCSI Problems..........................................................................................................8-14

Solving CD-ROM and DVD Problems..................................................................................8-15

Solving Software Problems....................................................................................................8-15

Troubleshooting Using Compaq Intelligent Manageability Features ....................................8-16

Compaq Configuration Record Utility...................................................................................8-16

Contacting Compaq Customer Support .................................................................................8-17

appendix A

Regulatory Compliance Notices

.......................................................................................................A-1

appendix B

Electrostatic Discharge

.....................................................................................................................B-1

appendix C

Power Cord Set Requirements

.........................................................................................................C-1

appendix D

Routine Workstation Care and Shipping Preparation

....................................................................D-1

appendix E

POST Error Codes

............................................................................................................................... E-1

appendix F

Specifications

......................................................................................................................................F-1

appendix G

Password Security and Clearing and Resetting CMOS

..................................................................................................................................................... I-1

Index

.................................................................G-1

Reference Guide vii

chapter

ORKSTATION FEATURES

Workstation Features

The Compaq Deskpro Workstation AP240 includes the following features that vary depending on the model.

■ Intel Pentium III processor

■ Intel 820 chipset with ITE 8889 PCI/ISA bridge or Intel

440BX/PIIX-4E AGP chipset

■ Direct Rambus DRAM (RDRAM) or synchronous DRAM

(SDRAM) system memory (Select models include error checking and correcting [ECC] memory)

■ AGP graphics controller

■ Ultra3 SCSI or Wide Ultra SCSI hard drive

Reference Guide 1-1

■ Compaq desktop chassis including: ❏ two PCI expansion slots and two “combination” slots

for either a PCI or an ISA expansion card, with an AGP slot on the system board

❏ four drive bays: one external 3.5-inch diskette drive

mounted with a drive adapter in a 5.25-inch, one-third height bay; two external 5.25-inch, half-height bays for optional drives; and one internal 3.5-inch, one-third height bay for a hard drive

■ Compaq minitower chassis including: ❏ five PCI expansion slots and two ISA expansion slots,

with an AGP slot on the system board

❏ five drive bays: one external 3.5-inch diskette drive

mounted with a drive adapter in a 5.25-inch, one-third height bay; three external 5.25-inch, half-height bays for optional drives and one internal 3.5-inch, one-third height bay for a hard drive

■ IDE CD-ROM drive

■ Embedded 16-bit full duplex audio featuring Compaq

PREMIER

•

SOUND

and an internal speaker

1-2 Workstation Features

■ Network interface controller (NIC), with Remote Wakeup

and NIC-based alert support (NIC-based alert support available on select models)

■ Wide Ultra2 SCSI or Wide UltraSCSI controller

■ Intelligent Manageability, including Asset Tracking and

Security, Fault Notification and Recovery, and Software Updating and Management

■ Software-controllable Smart Cover Lock

■ Microsoft Windows NT Version 4.0 operating system

■ Microsoft Internet Explorer

Compaq-supplied drivers and utilities

■

■ 200-watt surge-tolerant continuous power supply, switch-

selectable for 115 and 230 VAC operation

■ Compaq Enhanced keyboard, with

Comfort Guide

■

Compaq Workstation Reference Library

Compaq Safety &

Reference Guide 1-3

Front Panel Components (Intel 820 Chipset)

Desktop Front Panel Components

1-4 Workstation Features

Minitower Front Panel Components

Diskette Drive Activity Light Turns on when the diskette drive is reading or saving data.

;

Serial Number Unique serial number; needed when contacting Compaq

customer support. Stereo Headphone Jack Connects headphones to the CD-ROM drive. Headphone Volume Control Adjusts the volume of the CD-ROM drive. Diskette Eject Button Ejects a loaded diskette. CD-ROM Drive Tray Loads a CD-ROM into the drive. CD-ROM Drive Busy Indicator Flashes when the drive is reading a CD-ROM. CD-ROM Emergency Eject

Hole

Allows you to eject a CD-ROM in the event of a power

failure. CD-ROM Eject Button Ejects a CD-ROM from the drive. Dual-State Power Button Switches the workstation between sleep and wakeup

modes; can be configured as an on/off button. Power-On Light Turns on when power to the workstation is turned on and

blinks (optional) in Energy Saver mode. Hard Drive Activity Light Turns on when the hard drive is reading or saving data.

Reference Guide 1-5

Rear Panel Components (Intel 820 Chipset)

Desktop Rear Panel Components

1-6 Workstation Features

Minitower Rear Panel Components

WARNING:

■

Do not disable the power cord grounding plug. The grounding plug is an important safety feature.

■

Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.

■

Disconnect power from the workstation by unplugging the power cord from either the electrical outlet

To reduce the risk of electric shock or damage to the equipment:

or the workstation.

;

Voltage Select Switch Switches voltage between 115V and 230V to match

geographical requirements. Smart Cover Lock Prevents unauthorized access to the internal components

when the Smart Cover Lock and setup password are

enabled. Microphone Connector Connects a microphone. Ethernet RJ-45 Connector Connects the Ethernet network, using an RJ-45 cable. Line-In Audio Connector Connects a device that supplies sound, such as a tape deck

or CD player. Wide UltraSCSI Connector Connects external SCSI devices. Mouse Connector Connects the mouse or the keyboard.* Monitor Connector Connects a monitor. Serial Number Unique serial number; needed when contacting Compaq

customer support. Power Cord Connector Connects the workstation to an electrical power outlet. Universal Serial Bus (USB)

Connectors Headphone Connector Connects headphones.

Plug and Play connectors connect the workstation to any

USB peripheral while the workstation is operating.

* The keyboard and mouse ports are interchangeable.

Line-Out Audio Connector Provides connection for externally powered speakers or for

Keyboard Connector Connects the keyboard or the mouse.* Parallel Port Connector Connects a parallel device, such as a parallel printer. Serial Connectors Connect serial devices, such as a serial mouse and

audio recording.

scanner.

Reference Guide 1-7

Desktop Internal Components (Intel 820 Chipset)

Internal Components in Desktop Models

1-8 Workstation Features

Expansion Cards in Desktop Models

The position of the expansion card cage in this illustration

✎

is for demonstration purposes only. Be sure to rest the expansion card cage upside down rather than on either side of the cage.

1 Power supply 2 Internal hard drive 3 CD-ROM drive 4 Diskette drive 5 Processor 6 Internal speaker 7 Serial number 8 Smart Cover Lock 9 Embedded audio connectors : Smart Cover Sensor ; Graphics controller < Rambus inline memory module (RIMM) sockets = Network interface controller > Wide Ultra2 SCSI controller

Reference Guide 1-9

Minitower Internal Components (Intel 820 Chipset)

Internal Components in Minitower Models

1-10 Workstation Features

Expansion Cards in Minitower Models

The position of the expansion card cage in this illustration

✎

is for demonstration purposes only. Be sure to rest the expansion card cage upside down rather than on either side of the cage.

1 Smart Cover Lock 2 Power supply 3 CD-ROM drive 4 Diskette drive 5 Internal hard drive 6 Processor 7 Internal speaker 8 Rambus inline memory module (RIMM) sockets 9 Graphics controller : System board ; Embedded audio connectors < Smart Cover Sensor = Network interface controller > Wide Ultra2 SCSI controller

Reference Guide 1-11

Desktop Front and Rear Panel Components (Intel BX Chipset)

Desktop Front Panel Components

1-12 Workstation Features

Diskette Drive Activity Light Turns on when the diskette drive is reading or saving data.

;

Stereo Headphone Jack Connects headphones to the CD-ROM drive. Headphone Volume Control Adjusts the volume of the CD-ROM drive. Diskette Eject Button Ejects a loaded diskette. CD-ROM Drive Tray Loads a CD-ROM into the drive. CD-ROM Drive Busy Indicator Flashes amber when the drive is reading a CD-ROM. CD-ROM Emergency Eject

Hole

Allows you to eject a CD-ROM in the event of a power

failure. CD-ROM Eject Button Ejects a CD-ROM from the drive. Dual-State Power Button Switches the workstation between suspend and wakeup

modes; can be configured as an on/off button. Power-On Light Turns on when power to the workstation is turned on and

blinks (optional) in Energy Saver mode.

When the system does not detect the expansion board

cage, this light and the hard drive activity light flash at the

same time and at the same rate. Hard Drive Activity Light Turns on when the hard drive is reading or saving data.

When the system does not detect the expansion board

cage, this light and the power-on light flash at the same time

and at the same rate.

Reference Guide 1-13

WARNING:

equipment:

■

Do not disable the power cord grounding plug. The grounding plug is an important safety feature.

■

Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.

■

Disconnect power from the workstation by unplugging the power cord from either the electrical outlet or the workstation.

To reduce the risk of electric shock or damage to the

1-14 Workstation Features

Rear Panel Components on the Desktop Models

Power Cord Connector Connects the workstation to an electrical power outlet.

;

Smart Cover Lock Prevents unauthorized access to the internal components

when the Smart Cover Lock and setup password are

enabled. Microphone Connector Connects a microphone (blue-colored icon). Ethernet RJ-45 Connector Connects the Ethernet network, using an RJ-45 cable. Line-In Audio Connector Connects a device that supplies sound, such as a tape deck

or CD player. Wide UltraSCSI Connector Connects external SCSI devices (select models). Mouse Connector Connects the mouse (green-colored icon). Monitor Connector Connects a monitor. Voltage Select Switch Switches voltage between 115V and 230V to match

geographical requirements. Universal Serial Bus (USB)

Connectors

Fully functional plug and play connectors connect the

workstation to any USB peripheral while the workstation is

operating. Headphone Connector Connects headphones. Line-Out Audio Connector Provides connection for externally amplified speakers or for

audio recording.

Keyboard Connector Connects the keyboard (orange-colored icon). Parallel Port Connector Connects a parallel device, such as a parallel printer. Serial Connectors Connect serial devices, such as a serial mouse and

scanner.

Reference Guide 1-15

Minitower Front and Rear Panel Components (Intel BX Chipset)

Minitower Front Panel Components

1-16 Workstation Features

Diskette Eject Button Ejects a loaded diskette.

;

Diskette Drive Activity Light Turns on when the diskette drive is reading or saving data. CD-ROM Drive Tray Loads a CD-ROM into the drive. Stereo Headphone Jack Connects headphones to the CD-ROM drive. Headphone Volume Control Adjusts the volume of the CD-ROM drive. CD-ROM Emergency Eject

Hole

Allows you to eject a CD-ROM in the event of a power

failure. CD-ROM Drive Busy Indicator Flashes amber when the drive is reading a CD-ROM. CD-ROM Eject Button Ejects a CD-ROM from the drive. Dual-State Power Button Switches the workstation between suspend and wakeup

modes; can be configured as an on/off button. Power-On Light Turns on when power to the workstation is turned on; blinks

(optional) in Energy Saver mode.

When the system does not detect the expansion board

cage, this light and the hard drive activity light flash at the

same time and at the same rate. Hard Drive Activity Light Turns on when the hard drive is reading or saving data.

When the system does not detect the expansion board

cage, this light and the power-on light flash at the same time

and at the same rate.

Reference Guide 1-17

WARNING:

equipment:

■

Do not disable the power cord grounding plug. The grounding plug is an important safety feature.

■

Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at all times.

■

Disconnect power from the workstation by unplugging the power cord from either the electrical outlet or the workstation.

To reduce the risk of electric shock or damage to the

1-18 Workstation Features

Rear Panel Components on the Minitower Models

Voltage Select Switch Switches voltage between 115V and 230V to match

geographical requirements.

;

Universal Serial Bus (USB) Connectors

Fully functional plug and play connectors connect the

workstation to any USB peripheral while the workstation is

operating. Headphone Connector Connects headphones. Line-Out Audio Connector Provides connection for externally amplified speakers or for

audio recording. Keyboard Connector Connects the keyboard (orange-colored icon). Parallel Port Connector Connects a parallel device, such as a parallel printer. Serial Connectors Connect serial devices, such as a serial mouse and

scanner. Smart Cover Lock Prevents unauthorized access to the internal components

when the Smart Cover Lock and setup password are

enabled. Power Cord Connector Connects the workstation to an electrical power outlet. Microphone Connector Connects a microphone (blue-colored icon). Ethernet RJ-45 Connector Connects the Ethernet network, using an RJ-45 cable. Wide UltraSCSI Connector Connects external SCSI devices. Line-In Audio Connector Connects a device that supplies sound, such as a tape deck

or CD player.

Mouse Connector Connects the mouse (green-colored icon). Monitor Connector Connects a monitor.

Reference Guide 1-19

Desktop Internal Components (Intel BX Chipset)

Internal Components in Desktop Models

1-20 Workstation Features

Expansion Boards in Desktop Models

The position of the expansion board cage in this

✎

illustration is for demonstration purposes only. Be sure to rest the expansion board cage upside down rather than on either side of the cage.

1 Power supply 2 Internal hard drive 3 CD-ROM drive 4 Diskette drive 5 Processor 6 Internal speaker 7 Smart Cover Lock 8 Smart Cover Sensor 9 Embedded audio connectors : System board ; Graphics controller < Dual-inline memory module (DIMM) sockets = Network interface controller > Wide UltraSCSI controller

Reference Guide 1-21

Minitower Internal Components (Intel BX Chipset)

Internal Components in Minitower Models

1-22 Workstation Features

Expansion Boards in Minitower Models

The position of the expansion board cage in this

✎

illustration is for demonstration purposes only. Be sure to rest the expansion board cage upside down rather than on either side of the cage.

1 Smart Cover Lock 2 Power supply 3 CD-ROM drive 4 Diskette drive 5 Internal hard drive 6 Processor 7 Internal speaker 8 Dual-inline memory module (DIMM) sockets 9 Graphics controller : System board ; Embedded audio connectors < Smart Cover Sensor = Network interface controller > Wide UltraSCSI controller

Reference Guide 1-23

Interpreting the Diagnostic Lights

Your workstation features diagnostic lights or LEDs (light emitting diodes) to indicate various workstation states or errors. The following tables describe the diagnostic light indications. Refer to Chapter 8, “Troubleshooting,” for more information.

Normal Operating Conditions Power Light Hard Drive Activity Light

Power off Off Off Power on Solid green Blinking green during hard

drive activity

Suspend Blinking green with 1 blink

every second

Suspend to disk Blinking green with 1 blink

every 2 seconds

Off

Error Conditions Power Light Hard Drive Activity Light

Thermal shutdown Blinking red with 4 blinks

every second Processor not installed correctly Solid red Off ROM error or memory initialization

failure Power supply overload Blinking red with 1 blink

Expansion card cage not installed correctly (select models)

Lights indicating error conditions are featured on Intel 820 chipset–based models only.

Note:

Blinking red with 1 blink

every second

every 2 or more seconds

Solid red Solid red

Off

1-24 Workstation Features

Error Conditions Keyboard

LED Color

Num Lock Green Flashing System memory is not present

Caps Lock Green Flashing Graphics controller is not

Scroll Lock Green Flashing System board hardware failure

Keyboard LED Activity State/Message

or is incompatible.

present or is incorrectly initialized.

prior to graphics.

Num, Caps, Scroll Lock Green Chasing

(cycling from left to right, continuously)

Lights indicating network server mode are featured on Intel 820 chipset–based models only.

Note:

FailSafe Boot Block Mode

Num Lock Green On ROMPaq diskette not present,

Caps Lock Green On Enter password.* Num, Caps, Scroll Lock Green Turn on and

Keyboard LED Color

Keyboard LED Activity State/Message

off 2 times (accompanied by 1 long and 3 short beeps)

Keyboard is locked in network server mode.

is bad, or drive not ready.* A Boot Block Recovery message appears (Intel 820 chipset) when using an embedded graphics controller, or a PCI or AGP graphics controller card.

ROM flash failed.*

Num, Caps, Scroll Lock Green On Boot Block ROM Flash

Diagnostic lights do not flash on USB keyboards.

Note:

*Insert valid ROMPaq diskette in drive A. Turn power switch off, then on to reflash ROM. If ROM flash is successful, all three keyboard LEDs will light up and you will hear a rising tone series of beeps. Remove diskette and turn power off, then on to restart the workstation. For more information about flashing the ROM, refer to Chapter 8, “Troubleshooting”.

successful. Turn power off, then on to reboot.

Reference Guide 1-25

Using the Compaq Enhanced Keyboard

Compaq Enhanced Keyboard Components

*Keys available in select geographic regions.

Ctrl Used in combination with another key; its effect depends on the application

software you are using.

Windows Logo*

Alt Used in combination with another key; its effect depends on the application

Application* Used (like the right mouse button) to open pop-up menus in a Microsoft Office

Editing keys Includes the following: Insert, Home, Page Up, Delete, End, and Page Down.

Num Lock light

Caps Lock light

Scroll Lock light

Used to open the Start menu in Microsoft Windows 95. Used in combination with other keys to perform other functions.

software you are using.

application. May perform other functions in other software applications.

NOTE:

workstation. Indicates whether the Num Lock feature is on or off.

Indicates whether the Caps Lock feature is on or off.

Indicates whether the Scroll Lock feature is on or off.

Holding down Ctrl and Alt while pressing Delete allows you to restart your

1-26 Workstation Features

Turning Off Your Workstation

To properly turn off your workstation, click Shut Down on the Start menu. The workstation will automatically shut down.

WARNING:

shock and/or hot surfaces, before you open the workstation cover for any reason:

■

Be sure to disconnect the power cord from the wall outlet.

■

Allow the internal system components to cool before touching.

To reduce the risk of personal injury from electrical

Reference Guide 1-27

chapter

OFTWARE

Installing Your Operating System

CAUTION:

workstation until the operating system is successfully installed. Doing so may cause errors and may prevent the operating system from installing properly.

The first time you turn on your workstation, Microsoft Windows NT Workstation is automatically installed for you. This takes approximately 30 minutes, depending on your system hardware configuration. At the beginning of the installation process, you may be prompted to an operating system and/or a language for the operating system. Read and follow the instructions that appear on the screen to complete the installation.

CAUTION:

When the Welcome to Windows screen is displayed, the Windows installation process is complete.

TURN OFF THE WORKSTATION UNTIL THE PROCESS IS COMPLETE. Turning off the workstation during the installation process might damage the software that runs the workstation.

Do not add optional hardware devices to your

Once the automatic installation has begun, DO NOT

Installing or Upgrading Device Drivers for Windows NT Workstation 4.0

If you wish to install hardware devices after the operating system installation is completed, the operating system needs access to the appropriate software drivers for the devices.

The I386 directory and its subdirectories provide the Compaqspecific integration of the operating system for your workstation model and include supported device drivers.

When prompted for the I386 directory, replace the path specification with C:\I386 or use the browse button of the dialog box to browse the workstation for the I386 folder. This points the operating system to the appropriate drivers and allows installation of the hardware device.

Reference Guide 2-1

Converting to NTFS

The hard drive included with a Windows NT 4.0 Workstation model contains a primary FAT16 partition on which the operating system and Compaq software are installed. The rest of the hard drive is divided into one or more additional partitions. Because FAT16 only supports partitions up to 2 GB, converting to NTFS will allow hard drives larger than 2 GB to be partitioned as one large drive.

✎

The largest NTFS partition possible is 7.5 to 8.0 GB, depending on the hard drive, with a second NTFS partition created from the remaining space on the drive.

If the workstation does not have a CD-ROM drive, other means of installation, such as a network share, will be needed.

CAUTION:

software applications and data files from your hard drive. Be sure to back up any data files you have created prior to converting from FAT16 to NTFS, or you will not be able to restore them.

You will be able to restore the original operating system and Compaq software from the system (without Compaq software or optimized drivers) may be restored from the operating system installation CD or diskettes.

Method 1 (Recommended)

Insert the CD-ROM drive and turn on or restart the workstation. Read and follow the instructions that appear on the screen to change the drive partitioning.

The following procedures will remove all of the

Compaq Restore

Compaq Restore CD.

The operating

CD, version 2.0 or higher, into the

2-2 Software

Method 2 (Manually Converting to NTFS)

Before you manually convert to NTFS, you must have the following:

■

A bootable MS-DOS diskette (OSR2 or later) having IDE CD support or network support and containing the following MS-DOS utilities: FDISK, FORMAT, and XCOPY.

■

Microsoft Windows NT Workstation 4.0 installation CDs and the Service Pack 4 CD, or appropriate network share.

■

Appropriate Compaq device drivers, located at www.compaq.com.

1. Insert the bootable MS-DOS diskette into the diskette drive and turn on or restart the workstation.

2. At the MS-DOS Prompt, run FDISK and press Enter.

3. When prompted, select large drive support.

4. From the FDISK main menu, select “Delete partition or logical DOS drive” (Option 3) and press Enter.

5. Select the appropriate option(s) to delete existing partitions or logical drives. The order in which FDISK will allow deletion is as follows:

A) Logical drives lowest drive letter first (d: … z:) B) Extended partition(s) C) Primary partition D) Non-DOS partition(s) (at any time)

After completing steps 1-5, install the operating system as described in the following section.

Reference Guide 2-3

Installing Windows NT Workstation 4.0 (CD Installation ONLY)

Customizing the Monitor Display

CAUTION:

Restore

installation, refer to the Microsoft Windows NT installation manual or contact your authorized Compaq dealer, reseller, or service provider.

For hard drives larger than 6.4 GB, the

CD may be required if converting to NTFS. For network

Compaq

1. After completing Method 2, steps 1-5, exit FDISK, remove the diskette from the diskette drive, insert the Windows NT Workstation 4.0 installation CD into the CD-ROM drive, and restart the workstation. The installation process begins automatically.

2. Let Windows NT create the primary partition using the maximum capacity of the hard drive.

3. When prompted, select NTFS to format the hard drive.

4. Read and follow all of the instructions on the screen to complete installation of Windows NT.

5. After installation is complete, install any additional drivers the system may require.

If you choose to customize your monitor display, you can manually select or change the monitor brand, model, refresh rates, color, resolution, and power management settings. Select the Display icon in the Control Panel to change display settings, or refer to the online documentation provided with the graphics controller utility.

2-4 Software

Protecting Your Software

To protect your software from loss or damage, you should keep a backup copy of all system software, applications, and related files stored on your hard drive. Refer to your operating system or backup utility documentation for instructions on making backup copies of your data files.

The

Compaq Restore

The

Compaq Restore

of your Deskpro system software. Along with the operating system CD, the original Deskpro system software. This can be extremely helpful in the event of hard drive failure or corruption.

The

Restore

and accompanies many models along with the operating system CD. For questions about or problems with this CD, please contact your local Compaq authorized dealer or reseller or Compaq customer service.

CD is specific to each Deskpro Workstation model

CD offers easy deployment and recovery

Compaq Restore

CD enables you to restore the

Reference Guide 2-5

Computer Setup Utilities (F10)

Use Computer Setup to do the following (menu options vary depending on workstation model):

■

Change factory default settings.

■

Set the system date and time.

■

Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.

■

Modify the boot order of bootable devices such as hard drives, diskette drives, CD-ROM drives, DVD-ROM drives, or LS-120 drives.

■

Enable Quick Boot, which is faster than Full Boot but does not run all of the diagnostic tests run during a Full Boot. You can set your system to:

❏

always Quick Boot (default);

❏

periodically Full Boot (from every 1 to 30 days); or

❏

always Full Boot.

■

Enable or disable Network Server Mode, which allows the workstation to boot the operating system when the power-on password is enabled, with or without a keyboard or mouse attached. When attached to the system, the keyboard and mouse remain locked until the power-on password is entered.

2-6 Software

■

Select Post Messages Enabled or Disabled to change the display status of Power-On Self-Test (POST) messages. Post Messages Disabled suppresses most POST messages, such as memory count, product name, and other non-error text messages. If a POST error occurs, the error is displayed regardless of the mode selected. To manually switch to Post Messages Enabled during POST, press any key (except F10 or F12).

■

Establish an Ownership Tag, the text of which is displayed each time the system is turned on or restarted.

■

Enter the Asset Tag or property identification number assigned by your company to this workstation.

■

Enable power-on password prompting during system restarts (warm boots) as well as during power-on.

■

Establish a setup password that controls access to Computer Setup (F10) and the settings described in this section.

■

To secure the serial, USB, or parallel ports so that they cannot be used until they are unsecured.

■

Enable or disable removable media boot ability.

■

Enable or disable removable media write ability.

■

Solve system configuration errors detected but not automatically fixed during the Power-On Self-Test (POST).

■

Replicate your system setup by saving system configuration information on diskette and restoring it on one or more workstations.

■

Execute self-tests on a specified IDE hard drive.

■

Configure various energy-saving features including energy saver mode, system and hard drive timeouts, power button mode, power LED behavior, and fan speed selection.

Reference Guide 2-7

Using Computer Setup Utilities

To access the Computer Setup Utilities menu, complete the following steps:

1. Turn on or restart the workstation. If you are in Windows, click Start ! Shut Down ! Restart the Computer.

2. When the F10=Setup message appears in the lower-right corner of the screen, press the F10 key.

✎

If you do not press the F10 key while the message is displayed, you must turn the workstation off, then on again, to access the utility.

3. Select your language from the list and press the Enter key.

A choice of five headings appears in the Computer Setup

Utilities menu: File, Storage, Security, Power, and Advanced.

4. Using the arrow keys or the Tab key, select the option you want and press the Enter key. To return to the Computer Setup Utilities menu, press the Esc key.

5. To apply and save changes, select File ! Save Changes and Exit.

❏

If you selected an option that automatically restarted the workstation, changes were applied at that time.

❏

If you have made changes that you do not want applied, select Ignore Changes and Exit.

❏

If you have already applied changes you now want to eliminate, select Set Defaults and Exit. This option will restore the original factory system defaults.

2-8 Software

✎

Menu options vary depending on workstation model.

Computer Setup

Heading Option Description

File System Information Lists:

• product name

• processor type/speed/stepping

• cache size (L1/L2)

• installed memory size

• system ROM (includes family name and

version)

• system board revision

• chassis serial number

• asset tracking number

Set Time and Date Allows you to set system time and date. Save to Diskette Saves system configuration, including CMOS, to a

blank, formatted 1.44-MB diskette.

Restore from Diskette Restores system configuration, including CMOS,

from a diskette.

Set Defaults and Exit Restores factory default settings, which includes

clearing any established passwords.

Ignore Changes and Exit Exits Computer Setup without applying or saving any

changes.

Save Changes and Exit Saves changes to system configuration and exits

Computer Setup.

Continued

Reference Guide 2-9

Computer Setup

Continued

Heading Option Description

Storage Diskette Drives Enables/disables and sets configuration of drive A

(preinstalled diskette drive) and drive B devices.

Removable Media Enables/disables removable media booting and

removable media writing.

: After saving changes to Removable Media, the

Note

workstation will restart. Turn the workstation off, then on, manually.

IDE Devices Lists information about IDE devices connected to the

system. ATAPI devices (CD-ROM, DVD-ROM, LS-120, tape) are listed as ATAPI devices.

IDE Drive Timing Allows you to set hard drive to Ultra DMA (Ultra-

ATA), Enhanced DMA, or PIO mode operation.

: The configuration of your workstation

Note

determines which selections appear under this option.

IDE Options Allows you to enable or disable IDE drive translation

and/or the secondary IDE controller.

IDE DPS Self-Test Allows you to execute self-tests on an IDE hard drive

capable of performing the Drive Protection System (DPS) self-tests.

: This selection will only appear when at least

Note

one drive capable of performing the IDE DPS selftests is attached to the system.

Boot Order Allows you to specify boot order of installed

peripheral devices (such as diskette drive, hard drive, CD-ROM drive, or DVD-ROM drive).

Continued

2-10 Software

Computer Setup

Continued

Heading Option Description

Security Setup Password Sets and enables setup (administrator) password.

See Chapter 8, “Troubleshooting,” for more information.

Power-On Password Sets and enables power-on password; specifies

prompting for Power-On Password. See Chapter 8, “Troubleshooting,” for more

information.

Password Options Enables/disables network server mode.

See Chapter 3, “Desktop Management,” for more information.

This selection will appear only if a power-on

Note:

password is set.

Smart Cover Enables/disables Smart Cover Sensor and Cover

Lock; lists most recent cover removal. (Feature supported on select models only.)

See Chapter 3, “Desktop Management,” for more information.

Device Security Enables/disables serial, parallel, and USB ports and

audio security. Network Service Boot Enables/disables network service boot. System IDs Allows you to set:

• asset tag and ownership tag See Chapter 3, “Desktop Management,” for more information.

• Universal Unique Identifier (UUID) number if current number is invalid

• keyboard locale setting (e.g., English or German) for System ID entry

Continued

Reference Guide 2-11

Computer Setup

Continued

Heading Option Description

Power Energy Saver Allows you to set:

• energy saver mode (advanced, disable, or minimal)

• system fan speed (low, medium, high, or automatic)

In the minimal energy saver mode setting, the

Note:

hard drive and system do not go into energy saver mode, but the setting allows you to press the power button to suspend the system.

This option is not available under ACPI-enabled operating systems.

Timeouts Allows you to disable or manually select timeout

values for the system and/or all attached IDE hard drives.

This option is not available under ACPI-

Note:

enabled operating systems. This selection will only appear when energy saver mode is set to advanced.

Energy Saver Options Allows you to set:

• power button configuration (on/off or sleep/wakeup) under APM-enabled operating systems

• power LED blink in suspend mode (enable/disable). This option is not available under ACPI-enabled operating systems.

Energy Saver Options will not appear if the

Note:

energy saver mode is disabled.

Continued

2-12 Software

Computer Setup

Continued

Heading Option Description

Advanced* Power-On Options Allows you to set:

• POST mode (QuickBoot, FullBoot, or FullBoot every 1-30 days)

• POST messages (enable/disable)

• Safe POST (enable/disable)

• F10 prompt (enable/disable)

• F12 prompt (enable/disable)

• Option ROM prompt (enable/disable)

• Remote wakeup boot sequence (remote

server/local hard drive)

• After power loss (off/on) If you connect your workstation to an electric power strip, and would like to turn on power to the workstation using the switch on the power strip, set this option to on.

Onboard Devices Allows you to set resources for or disable onboard

PCI Devices • Lists currently installed PCI devices and their

These options should be used by advanced users only.

• UUID (Universal Unique Identifier)

system devices (diskette controller, serial port, parallel port).

• Allows you to reconfigure IRQ settings for these

If you turn off power to your workstation

Note:

using the switch on a power strip, you will not be able to use the suspend/sleep feature or the Remote Management features.

(enable/disable)

IRQ settings.

devices or to disable them entirely.

Continued

Reference Guide 2-13

Computer Setup

Continued

Heading Option Description

Advanced*

(continued)

ISA PnP Devices • Lists current settings of Plug and Play (PnP)

devices

• Enables or disables PnP devices.

• Allows you to change the configuration of PnP

devices.

Option will not appear if there are no PnP

Note:

devices currently installed.

Bus Options Allows you to set:

• PCI bus mastering, which allows a PCI device to take control of the PCI bus (enable/disable)

• PCI reset on warm boot, which asserts the PCI signal RST# during a warm reboot (enable/disable)

• PCI VGA palette snooping, which sets the VGA palette snooping bit in PCI configuration space; this is only needed with more than one graphics controller installed (enable/disable)

• ISA back-to-back I/O delay: Fast allows I/O transactions on the ISA bus to immediately follow each other (fast/legacy)

These options should be used by advanced users only.

2-14 Software

• Bus priority: PCI gives more access to the PCI bus; ISA gives more access to the ISA bus (ISA/PCI)

• I5-MB memory hole: enable won’t allow the memory decoder to decode addresses between 15MB and 16MB; disable allows the memory decoder to use the 15MB to 16MB range for normal memory use (enable/disable)

Continued

Computer Setup

Continued

Heading Option Description

Advanced*

(continued)

These options should be used by advanced users only.

Compaq Diagnostics for Windows

Device Options Allows you to set:

PCI VGA Configuration Appears only if there are multiple PCI video adapters

Compaq Diagnostics for Windows is a component of Intelligent Manageability that allows you to view:

■

System overview

■

AssetControl information

• Printer mode (bi-directional, EPP & ECP, output only)

• Num Lock state at power-on (off/on)

• PME (power management event) wakeup

events (enable/disable)

• Processor cache (enable/disable)

in the system. Allows users to specify which VGA controller will be the “boot” or primary VGA controller.

■

Input devices

■

Communications ports

■

Storage devices

■

Graphics information

■

Memory configuration

■

Security management settings

■

System health

■

Operating system

■

Windows version

Depending on the version, Compaq Diagnostics for Windows may include diagnostic tests to determine if all the devices installed on the workstation are recognized by the system and are functioning properly.

Reference Guide 2-15

Using Compaq Diagnostics for Windows

1. Select the Compaq Diagnostics icon, located in the Control Panel.

The screen displays an overview of the workstation

hardware and software.

2. For specific hardware and software information, select a category from the Categories menu or from the toolbar.

✎

As you move your cursor over the toolbar icons, the corresponding category names appear near the cursor.

3. To display more detailed information in a selected category, click More in the Information Level box.

4. Review and print this information and, if necessary, discuss it with your authorized Compaq reseller or service provider.

✎

To print the information, click File, then select Print. Select one of the following options: Detailed Report (All Categories), Summary Report (All Categories), or Current Category. Click OK to print the report you selected.

Running Diagnostic Tests

2-16 Software

5. To exit Compaq Diagnostics for Windows, click File, then click Exit.

If your version of Compaq Diagnostics for Windows includes diagnostic testing utilities, four tabs will appear next to Overview: Test, Status, Log, and Error.

1. Select the Test tab.

2. Select one of the following options:

❏

Quick Test—Runs a quick, general test on each device with a minimal number of prompts.

❏

Complete Test—Runs maximum testing of each device with minimal prompts.

❏

Custom Test—Runs only the tests you select. To select specific devices or tests, find the device in the list, then click the box beside each test to select or deselect it. When selected, a red check mark appears in the box.

3. Select Interactive Mode or Unattended Mode.

In Interactive Mode, the diagnostic software will prompt

you for input during tests that require it. Some tests require interaction and will display errors or halt testing if selected in conjunction with Unattended Mode.

4. Click the Begin Testing button. Test Status is displayed, showing the progress and result of each test.

5. If errors are found, click the Error tab to display more detailed information and recommended actions. By following the recommended actions, you may be able to solve some problems yourself.

6. Click Print or Save the error information in case you need to contact your Compaq authorized dealer, reseller, or service provider for assistance.

7. To exit Compaq Diagnostics for Windows, click File, then click Exit.

Reference Guide 2-17

Drive Protection System

The Compaq Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in select Compaq workstations. DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement.

When Compaq workstations are built, each installed hard drive is tested using DPS and a permanent record of key information is written onto the drive. Each time DPS is run, test results are written to the hard drive. Your service provider can use this information to help diagnose conditions that caused you to run the DPS software.

Running DPS will not affect any programs or data stored on the hard drive. The test resides in the hard drive firmware and can be executed even if the workstation will not boot to an operating system. The time required to execute the test depends on the manufacturer and size of the hard drive; in most cases, the test will take approximately 2 minutes per gigabyte.

Use DPS when you suspect a hard drive problem. If the workstation reports a SMART Hard Drive Detect Imminent Failure message, there is no need to run DPS; instead, back up the information on the hard drive and contact your Compaq service provider for a replacement hard drive.

Accessing DPS Through Compaq Diagnostics for Windows

2-18 Software

To access DPS through Compaq Diagnostics for Windows, perform the following steps:

1. Turn on the workstation and select My

Computer→Control Panel→Compaq Diagnostics.

A choice of five possible headings appears in the

Diagnostics screen: Overview, Test, Status, Log, and Error.

2. Select Test→Type of Test A choice of three tests appear: Quick Test, Complete Test, and Custom Test.

3. Select Custom Test. A choice of two test modes is offered: Interactive Mode and Unattended Mode.

4. Select Interactive Test→Storage→Hard Drives.

5. Select the specific drive(s) to be tested→Drive Protection System Test→Begin Testing.

When the test has been completed, one of three messages will be displayed for each of the drives tested:

■

Test Succeeded. Completion Code 0.

■

Test Aborted. Completion Code 1 or 2.

■

Test Failed. Drive Replacement Recommended. Completion Code 3 through 14.

If the test failed, the completion code should be recorded and reported to your service provider for help in diagnosing the workstation problem.

Accessing DPS Through Computer Setup

When the workstation does not power-on properly you should use Computer Setup (F10 Setup) to access the DPS program (Intel 820 chipset only). To access DPS, perform the following steps:

1. Turn on or restart the workstation.

2. When the F10 Setup message appears in the lower-right corner of the screen, press the F10 key.

✎

If you do not press the F10 key while the message is displayed, you must turn the workstation off, then on again, to access the utility.

A choice of five headings appears in the Computer Setup Utilities menu: File, Storage, Security, Power, and Advanced.

Reference Guide 2-19

3. Select Storage→IDE DPS Self-Test. The workstation screen will display the list of DPS-capable hard drives that are installed on the workstation.

✎

If no DPS capable hard drives are installed, the IDE DPS Self-Test option will not appear on the screen.

4. Select the hard drive to be tested and follow the screen prompts to complete the testing process.

When the test has been completed, one of three messages will be displayed:

■

Test Succeeded. Completion Code 0.

■

Test Aborted. Completion Code 1 or 2.

■

Test Failed. Drive Replacement Recommended. Completion Code 3 through 14.

If the test failed, the completion code should be recorded and reported to your service provider for help in diagnosing the workstation problem.

Workstation Reference Library

Registration

Be sure to browse the CD contains detailed product information about your graphics controller and certain options, as well as the Compaq

Comfort Guide.

easy-to-use graphical interface. When you insert the CD into the CD-ROM drive, the CD automatically detects your operating system language and loads the corresponding language files, if available.

Be sure to register your workstation with Compaq. Registration establishes a record of ownership and gives you an opportunity to receive product announcements, updates, and other communications periodically, if you choose to do so. Registration is easy—just visit Compaq’s Web site at www.compaq.com/register and follow the instructions that appear on the screen.

Workstation Reference Library

The documents are in PDF file format with an

CD. The

Safety &

2-20 Software

chapter

ESKTOP

Compaq pioneered desktop manageability in 1995 with the introduction of the industry's first fully manageable desktop personal computers. Since then, Compaq has led an industrywide effort to develop the standards and infrastructure required to effectively manage desktop workstations. Compaq Intelligent Manageability provides standards-based solutions for managing and controlling desktops in a networked environment. Compaq works closely with leading management software solution providers in the industry to ensure compatibility between Intelligent Manageability and these products. Intelligent Manageability is an important aspect of our broad commitment to providing you with lifecycle management solutions and services to assist you with the four phases of the desktop workstation lifecycle—planning, deployment, management, and transitions.

This chapter summarizes the capabilities and features of the three key components of Intelligent Manageability:

■ Asset tracking and security

ANAGEMENT

■ Fault notification and recovery

■ Software updating and management

The chapter also contains an overview of the tools, utilities, and information Compaq provides to help you successfully deploy manageable desktop workstations.

Support for specific features described in this chapter

✎

may vary by model or software version.

Reference Guide 3-1

Initial Configuration and Deployment

Compaq workstations come with a preinstalled system software image. After a very brief software “unbundling” process, the workstation is ready to be used.

You may prefer to replace the preinstalled software image with a customized set of system and application software. There are several methods for deploying a customized software image. They include:

■ Installing additional software applications after unbundling

the preinstalled software image Using Microsoft deployment tools, such as MS Batch or NT

■

Distribution Share (NTDS) to replace the preinstalled software with a customized software image

■ Using a Preboot Execution Environment (PXE)-based tool,

such as Platinum AutoConfigure (formerly Intel LANDesk Configuration Manager), to replace the preinstalled software with a customized software image

■ Using a disk cloning process to copy the contents from one

hard drive to another

The best deployment method depends on your information technology environment and processes. The PC Deployment section of the Deskpro Solutions and Services Web site(www.compaq.com/im/change) provides information to help you select the best deployment method. You’ll also find guides and utilities to integrate with Microsoft or PXE-based deployment tools.

3-2 Desktop Management

The Compaq Restore CD, ROM-based setup, and ACPI-ready hardware provide further assistance with recovery of system software, configuration management and troubleshooting, and power management.

Remote System Installation

Remote System Installation allows you to start and set up your system using the software and configuration information located on a network server. The Remote System Installation feature is usually used as a system setup and configuration tool, and can be used for the following tasks:

■ Installing the optional Setup partition. The partition should

be installed only if you wish to use the previous generation of Compaq Computer Setup and Diagnostics utilities.

■ Formatting a hard drive.

Installing an operating system.

■

■ Installing application software or drivers.

To initiate Remote System Installation, press F12 when the F12=Network Service Boot message appears in the lower-right corner of the Compaq logo screen. Follow the instructions on the screen to continue the process.

Asset Tracking and Security

Compaq AssetControl features incorporated into the workstation provide key asset tracking data that can be managed using Compaq Insight Manager products and Management Solutions Partners products. Seamless, automatic integration between AssetControl features and these products enables you to choose the management tool that is best suited to your environment and to leverage your investment in existing tools.

Compaq workstations are manufactured with the hardware and firmware required to fully support the DMI 2.0 standard.

Reference Guide 3-3

Compaq also offers several solutions for controlling access to valuable workstation components and information. Security features such as the Smart Cover Sensor and the Smart Cover Lock help to prevent unauthorized access to the internal components of the workstation. By disabling parallel, serial, or USB ports, or by disabling removable media boot cabability, you can protect valuable data assets. Memory Change and Smart Cover Sensor alerts can be automatically forwarded to Compaq Insight Manager products to deliver proactive notification of tampering with a workstation's internal components.

There are three ways to manage security settings on your Compaq workstations:

■ Locally, using the Compaq Computer Setup Utilities. See

Chapter 2, “Software,” for more information and instructions.

■ Remotely, using the Compaq Remote Security Management

software. This software enables the secure, consistent deployment and control of security settings from a central point on the network using a third-party PC LAN management application such as Microsoft SMS.

Remotely, using Compaq Insight Manager LC, a tool for managing workstation workgroups. The following table and sections refer to managing security features of your workstation locally through the Compaq Computer Setup Utilities. Refer to the Remote Management Setup Utilities for more information on using the Remote Security Management software. These utilities are available on the Support Software CD or from the Compaq Web site at www.compaq.com/support/files/index.html. For more information on Insight Manager LC, refer to www.compaq.com/im/lc.

3-4 Desktop Management

Security Features Overview

Feature Purpose How It Is Established

Removable Media Boot Control

Serial, Parallel, USB, or Infrared Interface Control

Power-On Password

Setup Password

Smart Cover Sensor

Prevents booting from the removable media drives.

Prevents transfer of data through the integrated serial, parallel, USB (universal serial bus), or infrared interface.

Prevents use of the workstation until the password is entered. This can apply to both initial workstation startup and restarts.

Prevents reconfiguration of the workstation (use of the Computer Setup utility) until the password is entered.

Indicates that workstation cover or side panel has been removed. Can be set to require the setup password to restart the workstation, after the cover or side panel has been removed.

From the Compaq Computer Setup Utilities menu.

Continued

Reference Guide 3-5

Security Features

Continued

Feature Purpose How It Is Established

Smart Cover Lock

Memory Change Alerts

Ownership Tag

Security Lock Inhibits access to the interior of the workstation

Prevents unauthorized access to the internal components. This is a software-controllable cover lock, controlled by the setup password.

Detects when memory modules have been added, moved, or removed; notifies end-user and system administrator.

Displays ownership information, as defined by the system administrator, during system startup (protected by setup password).

to prevent unwanted configuration changes or component removal. Can also be used to secure the workstation to a fixed object to prevent theft of the workstation.

From the Compaq Computer Setup Utilities menu.

The Smart Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is available from Compaq. You’ll need the FailSafe Key in case of forgotten password, power loss, or workstation malfunction.

For information on enabling Memory Change Alerts, refer to the online Intelligent

Manageability Guide.

From the Compaq Computer Setup Utilities menu.

Install a padlock with the security bracket to inhibit access to the interior of the workstation; add a cable lock to secure the workstation to a fixed object.

For more information about Computer Setup, refer to Chapter 2, “Software.”

3-6 Desktop Management

Password Security

This workstation supports two security password features—a setup password and a power-on password. The power-on password prevents unauthorized use of the workstation by requiring entry of a password to access applications or data each time the workstation is turned on or restarted. The setup password specifically prevents unauthorized access to Computer Setup, and can also be used as an override to the power-on password. That is, when prompted for the power-on password, entering the setup password instead will allow access to the workstation.

A network-wide setup password can be established to enable the system administrator to log in to all network systems to perform maintenance without having to know the power-on password, even if one has been established.

Establishing a Setup Password Using Computer Setup

Establishing a setup password through Computer Setup prevents reconfiguration of the workstation (use of the Computer Setup utility) until the password is entered.

1. Turn on or restart the workstation. If you are in Windows, click Start ! Shut Down ! Restart the Computer.

2. When the F10 Setup message appears in the lower-right corner of the screen, press the F10 key. Press Enter to bypass the title screen, if necessary.

If you do not press the F10 key while the message is displayed,

✎

you must turn the workstation off, then on again, to access the utility.

3. Select Security, then select Setup Password and follow the instructions on the screen.

4. Before exiting, click File ! Save Changes and Exit.

Reference Guide 3-7

Establishing a Power-On Password Using Computer Setup

Establishing a power-on password through Computer Setup prevents access to the workstation when power is turned on, unless the password is entered. The password must be entered each time the workstation is turned on, when the key icon appears on the monitor.

1. Turn on or restart the workstation. If you are in Windows, click Start ! Shut Down ! Restart the Computer.

2. When the F10 Setup message appears in the lower-right corner of the screen, press the F10 key. Press Enter to bypass the title screen, if necessary.

If you do not press the F10 key while the message is displayed,

✎

you must turn the workstation off, then on again, to access the utility.

3. Select Security, then Power-On Password and follow the instructions on the screen.

4. Before exiting, click File ! Save Changes and Exit.

Entering a Power-On Password

To enter a power-on password, complete the following steps:

1. Turn on or restart the workstation. If you are in Windows, click Start ! Shut Down ! Restart the Computer.

2. When the key icon appears on the monitor, type your current password, then press the Enter key.

Type carefully; for security reasons, the characters you

✎

type do not appear on the screen.

If you enter the password incorrectly, a broken key icon appears. Try again. After three unsuccessful tries, you must turn off the workstation, then turn it on again before you can continue.

3-8 Desktop Management

Changing a Power-On or Setup Password

1. Turn on or restart the workstation. If you are in Windows, click Start ! Shut Down ! Restart the Computer. To change the setup password, run Computer Setup.

2. When the key icon appears, type your current password, a slash (/) or alternate delimiter character, your new password, another slash (/) or alternate delimiter character, and your new password again as shown:

current password/new password/new password Type carefully; for security reasons, the characters you

type do not appear on the screen.

3. Press the Enter key.

The new password takes effect the next time you turn on the workstation.

Refer to the “National Keyboard Delimiter Characters”

✎

section in this chapter for information about the alternate delimiter characters.

The power-on password and setup password may also be

✎

changed using the Security options in Computer Setup.

Deleting a Power-On or Setup Password

1. Turn on or restart the workstation. If you are in Windows, click Start ! Shut Down ! Restart the Computer. To delete the setup password, run Computer Setup.

Reference Guide 3-9

2. When the key icon appears, type your current password followed by a slash (/) or alternate delimiter character as shown:

current password/

3. Press the Enter key.

Refer to the “National Keyboard Delimiter Characters”

✎

section in this chapter for information about alternate delimiter characters.

The power-on password and setup password may also be

✎

changed using the Security options in Computer Setup.

National Keyboard Delimiter Characters

Each keyboard is designed to meet country-specific requirements. The syntax and keys that you use for changing or deleting your password depend on the keyboard that came with your workstation.

National Keyboard Delimiter Characters

Arabic Belgian BHCSY* Brazilian Chinese Czech Danish French French Canadian German * For Bosnia-Herzegovina, Croatia, Slovenia, and Yugoslavia

/ =

/ /

! é

Greek Hebrew Hungarian Italian Japanese Korean Latin American Norwegian Polish Portuguese

/ /

Russian Slovakian Spanish Swedish/Finnish Swiss Taiwanese Thai Turkish U.K. English U.S. English

/ / . / /

3-10 Desktop Management

Clearing Passwords

If you forget your password, you cannot access the workstation. Refer to Appendix G, “Password Security and Clearing and Resetting CMOS,” for instructions on clearing passwords.

Smart Cover Sensor

Smart Cover Sensor is a combination of hardware and software technology that can alert you when the workstation cover or side panel has been removed. There are three levels of protection, as described in the following table:

Smart Cover Sensor Protection Levels

Level Setting Description

Level 0 Disabled Smart Cover Sensor is disabled (default). Level 1 Notify User When the workstation is restarted, the screen displays a message

indicating that the workstation cover or side panel has been removed.

Level 2 Setup Password When the workstation is restarted, the screen displays a message

indicating that the workstation cover or side panel has been removed. You must enter the setup password to continue.

Setting the Smart Cover Sensor Protection Level

To set the Smart Cover Sensor protection level, complete the following steps:

1. Turn on or restart the workstation. If you are in Windows, click Start ! Shut Down ! Restart the Computer.

2. When the F10 Setup message appears in the lower-right corner of the screen, press the F10 key. Press Enter to bypass the title screen, if necessary.

If you do not press the F10 key while the message is displayed,

✎

you must turn the workstation off, then on again, to access the utility.

Reference Guide 3-11

Smart Cover Lock

3. Select Security, then Smart Cover and follow the instructions on the screen.

4. Before exiting, click File ! Save Changes and Exit.

The Smart Cover Lock is a software-controllable cover lock featured on some Deskpro Workstations. This lock prevents unauthorized access to the internal components. Workstations ship with the Smart Cover Lock in the unlocked position.

CAUTION:

a setup password. The setup password prevents unauthorized access to the Computer Setup utility.

For maximum cover lock security, be sure to establish

Locking the Smart Cover Lock

To activate and lock the Smart Cover Lock, complete the following steps:

1. Turn on or restart the workstation. If you are in Windows, click Start ! Shut Down ! Restart the Computer.

2. When the F10 Setup message appears in the lower-right corner of the screen, press the F10 key. Press Enter to bypass the title screen, if necessary.

If you do not press the F10 key while the message is displayed,

✎

you must turn the workstation off, then on again, to access the utility.

3. Select Security, then select Smart Cover and the Locked option.

4. Before exiting, click File ! Save Changes and Exit.

3-12 Desktop Management

Unlocking the Smart Cover Lock

1. Turn on or restart the workstation. If you are in Windows, click Start ! Shut Down ! Restart the Computer.

2. When the F10 Setup message appears in the lower-right corner of the screen, press the F10 key. Press Enter to bypass the title screen, if necessary.

If you do not press the F10 key while the message is displayed,

✎

you must turn the workstation off, then on again, to access the utility.

3. Select Security, then select Smart Cover and the Unlocked option.

4. Before exiting, click File ! Save Changes and Exit.

Using the Smart Cover FailSafe Key

■ If you enable the Smart Cover Lock and cannot enter your

password to disable the lock, you will need a Smart Cover FailSafe Key to open the workstation cover.

Security Lock

CAUTION:

available from Compaq. Be prepared; order this Key before you need one.

The Smart Cover FailSafe Key is a specialized tool

For more information about ordering and using the Smart Cover FailSafe Key, see Chapter 5, “Upgrading the Desktop Workstation,” or Chapter 6, “Upgrading the Minitower Workstation.”

A physical security device for your workstation may also be available. See Chapter 5, “Upgrading the Desktop Workstation,” or Chapter 6, “Upgrading the Minitower Workstation,” for more information on installing and using security locks.

Reference Guide 3-13

Fingerprint Identification Technology

Eliminating the need to enter end-user passwords, Compaq Fingerprint Identification Technology tightens network security, simplifies the login process, and reduces the costs associated with managing corporate networks. Affordably priced and supported by the Compaq Deskpro Workstation, it isn’t just for high-tech, high-security organizations anymore. See www.compaq.com/im/fit/index.html for more information.

Fault Notification and Recovery

Pentium II and Pentium III Fault Prediction and Prefailure Warranty

Fault Notification and Recovery features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime.

When a fault occurs, the workstation displays a Local Alert message containing a description of the fault and any recommended actions. You can then view current system health by using the Compaq Management Agent. If the workstation is connected to a network managed by Compaq Insight Manager LC, Compaq Insight Manager or other management products from Compaq Management Solutions Partners, the workstation also sends a fault notice to the network management application.

When the processor encounters an excessive number of error checking and correcting (ECC) cache memory errors, the workstation displays a Local Alert message. This message contains detailed information about the faulty processor, allowing you to take action before you experience noncorrectable cache memory errors. The Prefailure Warranty allows you to replace these processors, free of charge, before they actually fail. Processors with ECC cache memory are available on select Compaq workstations.

3-14 Desktop Management

SMART Hard Drive Fault Prediction

The SMART hard drive monitors hard drive activity to predict failures and, in some cases, fix faults before failures occur. Fault prediction and failure indication parameters, such as abnormal variations in spinup and seek times, or noncorrectable read and write errors, are tracked to determine the hard drive condition. Should these errors become significant, the workstation displays a warning message. The warning gives you time to back up the hard drive and replace it prior to experiencing downtime or loss of data. The Prefailure Warranty for SMART hard drives allows you to replace these drives, free of charge, before the drives fail.

SMART hard drives are compliant with the Small Form Factor Committee Specification for Self-Monitoring, Analysis, and Reporting Technology (SMART). SMART is the industry standard technology, pioneered by Compaq and originally called IntelliSafe, that allows you to prevent data loss and minimize downtime, in concert with Compaq Management Agents.

Drive Protection System

The Compaq Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in select Compaq Deskpro Workstations. DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement. Refer to Chapter 2, “Software,” for more information and instructions on using DPS.

Ultra ATA Integrity Monitoring

Ultra ATA Integrity Monitoring monitors the integrity of data as it is transferred between an Ultra ATA hard drive and the system’s core logic. If the workstation detects an abnormal number of transmission errors, the workstation displays a Local Alert message with recommended actions. An alert is also sent over the network to the system administrator.

Reference Guide 3-15

ECC Fault Prediction and Prefailure Warranty

When the workstation encounters an excessive number of error checking and correcting (ECC) memory errors, the workstation displays a Local Alert message. This message contains detailed information about the errant memory module, allowing you to take action before you experience non-correctable memory errors. The Prefailure Warranty for ECC memory modules allows you to replace these modules, free of charge, before the modules actually fail. ECC memory modules are optional on all Compaq workstations.

To use this feature, you must replace the standard

✎

DIMMs or RIMMs with ECC DIMMs or ECC RIMMs.

Proactive Backup

Proactive Backup software initiates a tape or PD-CD backup upon receiving notice of an impending SMART hard drive failure.

The Seagate Backup Exec SMART Client works with Seagate Backup Exec tape backup software on the server, or with Seagate Backup Exec software supporting the PD-CD drive.

3-16 Desktop Management

Together with the Compaq Management Agents, this software offers a Proactive Backup solution. For instructions on configuring the Backup Exec SMART Client, contact your systems administrator or refer to the Seagate Backup Exec documentation.

Cheyenne has also created an agent to support the Proactive Backup solution. The SMART Drive Agent is the component that recognizes and reacts to the SMART hard drive fault alerts. This agent is an extension to the Microsoft Windows 95 tape backup agent for the standalone application ARCsolo for Windows. This agent works with the SMART hard drive to ensure that critical data will be protected in the event of a hard drive failure.

Surge-Tolerant Power Supply

An integrated surge-tolerant power supply provides greater reliability when the workstation is hit with an unpredictable power surge. This power supply is rated to withstand a power surge of up to 2000 volts without incurring any system downtime or data loss.

Thermal Sensor

The thermal sensor is a hardware and software feature that tracks the internal temperature of the workstation. This feature displays a warning message when the normal range is exceeded, which gives you time to take action before internal components are damaged or data is lost.

Software Updating and Management

Compaq provides several tools for managing and updating software on workstations—Insight Manager LC, System Software Manager, and Remote Management Setup Utilities. Using Insight Manager LC, you can monitor a workgroup of workstations from a central console and remotely update the system software, including flash ROM or hardware device drivers, for each of the managed workstations individually.

System Software Manager (SSM) is a utility that lets you update system-level software on multiple systems simultaneously. When executed on a workstation client system, SSM detects both hardware and software versions, then updates the appropriate software from a file store. Support software that works with SSM is flagged with the PC Lifecycle Management icon on the Compaq web site and on the Support Software CD. For more information on SSM, visit the Compaq web site at www.compaq.com/im.

Reference Guide 3-17

The Compaq Remote Management Setup Utilities, when integrated with Management Solutions Partners products, deliver an on-going management solution. These utilities supplement the capabilities of Solutions Partners products for distributing new applications, device drivers, and other system software. The Compaq Support Software CD and Web site include updated ROM images and device drivers which can be distributed to client workstations using these software tools.

For more information, refer to the online Remote Management Administrators Guide. The Remote Management Administrators Guide is included with the Remote Management Setup Utilities, which are available on the Support Software CD or from the Compaq Web site at www.compaq.com/support/files/index.html. The following sections provide information on using these utilities to accomplish various remote management functions including ROM flash, changing security settings, and wakeup/shutdown.

Remote ROM Flash

Your workstation comes with reprogrammable flash ROM (read only memory). By establishing a setup password in Security Management, you can protect the ROM from being unintentionally updated or overwritten. This is important to ensure workstation operating integrity. Should you need or want to upgrade your ROM, you may:

3-18 Desktop Management

■ Order an upgraded ROMPaq diskette from Compaq.

■ Order the

Desktop, Portable, and Workstation Products

■ Download the latest ROMPaq images from the Compaq

Compaq Support Software CD for Compaq

World Wide Web site (www.compaq.com).

CAUTION:

setup password. The setup password prevents unauthorized ROM upgrades.

For maximum ROM protection, be sure to establish a

Using Remote ROM Flash

Remote ROM Flash allows the system administrator to safely upgrade the ROM on remote Compaq Deskpro Workstations, directly from the centralized network management console. Enabling the system administrator to perform this task remotely, on multiple workstations, results in a consistent deployment of and greater control over Deskpro Workstation ROM images over the network. It also results in greater productivity and lower total cost of ownership.

Compaq created the Remote ROM Flash capability to be secure and fail-safe. All Deskpro ROMPaq ROM images from Compaq are digitally signed to ensure authenticity and minimize potential corruption. The ROM firmware includes a Boot Block that is protected during the flash process and allows the Deskpro Workstation to be restarted, in the unlikely event of an unsuccessful ROM flash.

Your workstation must be powered on, or turned on

✎

through Remote Wakeup, to take advantage of Remote ROM Flash. Use of Remote ROM Flash also requires an established setup password.

For more information on enabling Remote ROM Flash, refer to the online

Remote Management Administrators Guide

Remote Management Setup Utilities, and is available on the

Support Software CD for Compaq Desktop, Portable, and Workstation Products

www.compaq.com.

Remote Management Administrators Guide.

is included with the

or at the Compaq Web Site at

The

Reference Guide 3-19

FailSafe Boot Block ROM

The FailSafe Boot Block ROM allows for system recovery in the unlikely event of a ROM flash failure, for example, if a power failure occurs during a ROM upgrade. The Boot Block is a flash-protected section of the ROM that checks for a valid system ROM flash when power to the system is turned on.

■ If the system ROM is valid, the system starts normally.

■ If the system ROM fails the validation check, the FailSafe

Boot Block ROM provides enough support to start the system from a ROMPaq diskette, which will program the system ROM with a valid image.

When the Boot Block detects an invalid system ROM, the system sounds a series of beeps (one long and three short) and flashes the three keyboard lights on and off two times. A Boot Block recovery mode message will appear on the screen (Intel 820 chipset only). For more information on diagnostic lights, see Chapter 1, “Workstation Features.”

To recover the system after it enters Boot Block recovery mode, complete the following steps:

1. Remove any diskettes from the diskette drive and turn off the power.

2. Insert a ROMPaq diskette into the diskette drive.

3. Turn on power to the system.

If no ROMPaq diskette is found, you will be prompted to

insert one and restart the workstation.

If a setup password has been established, the Caps Lock

light will turn on and you will be prompted to enter the password.

4. Enter the setup password.

If the system successfully starts from the diskette and

successfully reprograms the ROM, then the three keyboard lights will turn on. A “rising tone” series of beeps also signals successful completion.

3-20 Desktop Management

Remote Security Management

Remote Security Management allows the system administrator to safely set or modify security features on remote Compaq Deskpro Workstations, directly from the centralized network management console. Enabling the system administrator to perform these tasks remotely, on multiple workstations, results in consistent deployment of and greater control over Deskpro Workstation security parameters over the network. It also results in greater productivity and lower total cost of ownership.

Your workstation must be powered on, or turned on

✎

through Remote Wakeup, to take advantage of Remote Security Management. Use of Remote Security Management also requires an established setup password.

For more information about the Remote Management Setup software and enabling Remote Security Management, refer to the online

Remote Management Administrators Guide

Remote Management Setup Utilities, and is available on the

Support Software CD for Compaq Desktop, Portable, and Workstation Products

www.compaq.com.

Remote Management Administrators Guide

. The

is included with the

or at the Compaq Web Site at

Remote Wakeup and Remote Shutdown

If your workstation has an optional network card installed, it may support the Compaq Remote Wakeup and Remote Shutdown functions. These functions allow a system administrator to power on and power off a client workstation from a remote location, supported by PC LAN management tools.

Third-party software tools are required to remotely

✎

distribute software.

Reference Guide 3-21

Remote Wakeup allows the network interface controller to continue functioning, even when power to the workstation has been turned off.

The workstation continues to consume a small amount of

✎

electricity even after you turn it off. Only when you disconnect the power cord from the electrical outlet does the workstation stop consuming electricity.

To enable Remote Wakeup and Remote Shutdown, complete the following steps:

1. Double-click the Network Icon, located in the Control Panel.

2. Double-click the appropriate network controller.

3. Click the Advanced Properties tab.

4. Select Remote Wakeup.

5. Change the value to ON.

6. Click OK to save and apply changes, then click OK to exit the Network dialog.

NIC Alert

For more information on using Remote Wakeup and Remote Shutdown, refer to the online

Administrators Guide. Guide

and is available on the

Desktop, Portable, and Workstation Products

Web Site at www.compaq.com.

The NIC Alert function enables select desktop workstations (Intel 820 chipset) to send an immediate alert to the network administrator when there is a hardware or operating system failure, or evidence of tampering, even if the system is powered off or the operating system is not yet loaded.

is included with the Remote Management Setup Utilities,

The

Support Software CD for Compaq

Remote Management

Remote Management Administrators

or at the Compaq

3-22 Desktop Management

Replicating Your Setup

This procedure gives an administrator the ability to easily copy one setup configuration to other workstations of the same model. This allows for faster, more consistent configuration of multiple workstations. To replicate your setup:

1. Access the Computer Setup Utilities menu.

2. Click File ! Save to Diskette. Follow the instructions on

3. To replicate the configuration, click File ! Restore from

Power Management

Power Management is a feature that saves energy by shutting down certain components of the workstation when they are not in use, saving energy without having to shut down the workstation. Timeouts (the period of inactivity allowed before shutting down these components) can be enabled, customized, or disabled using Computer Setup.

the screen.

Diskette, and follow the instructions on the screen.

1. Access the Computer Setup menu.

2. Select Power!Energy Saver. Select Advanced to turn on the Timeouts menu.

3. Select Power!Timeouts. Enable, customize, or disable timeouts.

Refer to Chapter 2, “Software,” for more detailed information about the features of Computer Setup.

4. Select File ! Save Changes and Exit.

Reference Guide 3-23

Enhanced Support Software CD and World Wide Web Site

Compaq engineers rigorously test and debug software developed by Compaq and third-party suppliers, and develop operating-system specific support software, to ensure the highest level of performance, compatibility, and reliability for Compaq workstations.

When making the transition to new or revised operating systems, it is important to implement the support software designed for that operating system. If you plan to run any of the following operating systems on your workstation, you must install corresponding Compaq device drivers and utilities to ensure all features are supported and functioning properly:

■ Microsoft Windows 3.1

■ IBM OS/2

■ A version of Microsoft Windows or Microsoft Windows NT

Workstation that is different from the version included with your workstation

Compaq has made the task of locating, accessing, evaluating, and installing the latest support software easier. There are two ways to access support software:

3-24 Desktop Management

■ You can order the

Desktop, Portable, and Workstation Products

Support Software CD for Compaq

. This compact disc contains the latest device drivers, utilities, and flashable ROM images needed to run MS-DOS, Microsoft Windows 3.1, Windows 95, Windows 98, Windows NT Workstation, and IBM OS/2 on your Compaq commercial desktop product.

■ You can download the software from the Compaq World

Wide Web site at www.compaq.com. Both the CD and the web site include The Locator with

✎

Decision Support, a comprehensive listing of the device drivers, utilities, flashable ROM images, and more, categorized by operating system, workstation family, and model for easy retrieval. Decision Support provides detailed information for each piece of support software, including descriptions, features, enhancements, dependencies, and update information.

If you choose to purchase the two options:

■ You can purchase a single CD-ROM that gives you one-

time access to the latest support software (North America only, Compaq part number 272505-xxx).

■ You can purchase a yearly subscription that delivers up to

12 monthly CD-ROMs (Compaq part number 183426-xxx).

The annual subscription ensures your continuous access to the latest developments.

If you call Compaq to place an order, be sure to have the

✎

serial number of your workstation available. For the location of the serial number, refer to This number is necessary for all purchases.

Compaq Integrated Software

Additional support software is available on the

Software CD for Compaq Desktop, Portable, and Workstation Products

Wide Web site at www.compaq.com. This software supplements the installation of off-the-shelf Microsoft operating systems and lets you quickly and easily install the correct device drivers and other software required for top performance.

and may be downloaded from the Compaq World

Support Software CD,

Getting Started

Support

you have

Reference Guide 3-25

Universal Driver Manager

Compaq has created a Universal Driver Manager (UDM) release that supports all Compaq QVision, S3, Cirrus Logic, and Matrox graphics adapters found on Compaq Workstation products. The UDM eases graphics driver deployment across all Compaq platforms ensuring cross-compatibility and backwardcompatibility. The resulting solution enables customers to manage and control ongoing software maintenance costs. The UDM is available on the Desktop, Portable, and Workstation Products and may be downloaded from the Compaq World Wide Web site at www.compaq.com.

Support Software CD

for Compaq

Building Blocks and Partners

Desktop Management Interface (DMI)

Compaq management solutions are based on industry standards, including DMI 2.0, Web-Based Enterprise Management, Intel's "Wired for Management," SNMP, and Net PC technologies. Microsoft, Intel, Hewlett-Packard, Novell, Seagate, and other industry leaders work closely with Compaq to integrate their management solutions with Compaq products and initiatives, giving you, the Compaq customer, extraordinary flexibility and functionality in client management and workstation ownership cost reduction.

The Desktop Management Task Force (DMTF) is an industry body created in 1992 with the goal of standardizing systems manageability. DMTF established the Desktop Management Interface (DMI) framework to standardize access to workstation configuration data. Compaq, as a Steering Committee and Technical Committee member of the DMTF, delivers hardware and software instrumentation that supports the DMI standard.

For more information on configuring the DMI software, refer to the online

Intelligent Manageability Guide

3-26 Desktop Management

Wired for Management

Intel's Wired for Management initiative is focused on reducing the support and administration cost of Intel architecture-based systems without compromising their flexibility and performance. The Wired for Management guidelines provide a baseline set of building blocks that Compaq utilizes in Intelligent Manageability to provide standardized management of desktop inventories, remote system configuration, off-hours maintenance, and next generation power management. But Compaq doesn't stop with these baseline features. Additional capabilities have been incorporated into Intelligent Manageability to provide an extensive solution for managing networked computing environments.

Wired for Management technologies include:

■ Desktop Management Interface (DMI) 2.0

■ Remote System Installation

■ Remote Wakeup and Remote Shutdown

■ ACPI-Ready Hardware

Compaq Management Solutions Partners Program

Compaq delivers desktop management solutions through the Compaq Management Solutions Partners Program. This Compaq initiative ensures compatibility and integration of AssetControl features with leading PC LAN and enterprise management products. These products provide remote access to the AssetControl features so that LAN and workstation administrators can manage the Compaq workstation information from a central location. The partnership ensures that the benefits of Intelligent Manageability are accessible through a broad range of vendors. This allows customers to use their tools of choice to remotely manage their Compaq workstations more confidently and cost effectively. For more information and a list of Compaq Management Solutions Partners and their products, visit www.compaq.com/im/partners/index.html on the Compaq Web site.

Reference Guide 3-27

chapter

NSTALLATION GUIDELINES

Chapter 5, “Upgrading the Desktop Workstation,” and Chapter 6, “Upgrading the Minitower Workstation,” explain how to remove the workstation cover or access panel and install the following optional equipment upgrades:

■ Additional system memory

■ Expansion card

■ Optional drive

■ Security lock

■ Replacement battery

This chapter includes information about the general installation sequence for a workstation, and about when to reconfigure the workstation to ensure that it recognizes the newly installed equipment.

Installation Sequence

It is very important that you follow this sequence of steps to ensure the proper installation of any optional equipment.

1. If your workstation includes the Smart Cover Lock feature and you have set the lock, use Computer Setup to unlock the lock and disable the Smart Cover Sensor.

For more information about Computer Setup, refer to

Chapter 2, “Software.”

Reference Guide 4-1

2. If the workstation is already on, turn it off and disconnect the power cord from the wall outlet.

WARNING:

shock and/or hot surfaces, be sure to disconnect the power cord from the wall outlet, and allow the internal system components to cool before touching.

WARNING:

to the equipment, do not plug telecommunications/telephone connectors into the network interface controller (NIC) receptacles.

CAUTION:

components of the workstation or optional equipment. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. Refer to Appendix B, “Electrostatic Discharge,” for more information.

To reduce the risk of personal injury from electrical

To reduce the risk of electrical shock, fire, or damage

Static electricity can damage the electronic

3. Open the workstation by removing its outside cover. Refer to the procedures for removing the workstation cover or access panel.

4. Install any optional equipment. Refer to the applicable sections of this guide or to the documentation provided with the optional equipment for instructions.

5. Replace the workstation cover.

4-2 Installation Guidelines

6. Turn on the monitor, workstation, and any devices you want to test.

7. Reconfigure the workstation, if necessary. Refer to Chapter 2, “Software,” for instructions about using Computer Setup.

If you normally lock the Smart Cover Lock, use Computer

Setup to relock the lock and enable the cover removal sensor.

When to Reconfigure the Workstation

System configuration is the process of specifying the devices and programs that make up a workstation system. When you add or remove optional equipment, the workstation must be reconfigured to recognize these changes. To reconfigure the workstation in Windows NT version 4.0, use the software utility provided with the newly installed hardware.

Using the CableSelect Feature with Ultra ATA Devices

Optional drives are available from Compaq in kits that include a special drive cable. The configuration of the drives employs a cable-select feature that identifies the drives as device 0 (primary drive) or device 1 (secondary drive). The workstation recognizes device 0 as the drive connected to the short segment of the drive cable (farthest from the system board), and device 1 as the drive connected to the long segment of the drive cable (closest to the system board).

When using an 80-pin conductor Ultra ATA cable, connect the colored connectors as follows:

■ blue–system board (end)

■ gray–device 1 (middle)

■ black–device 0 (end)

Drive installation requires no jumper setting changes on the existing or optional drives. All Compaq drives have the jumpers preset for cable-select installation.

If installing a second device on the primary controller,

✎

you must use an 80-pin conductor Ultra ATA cable for optimal performance. This cable is standard on select models and is also available as a Compaq option.

Reference Guide 4-3

Installing SCSI Devices

Guidelines for Installing Optional SCSI Devices

Select models feature a Wide Ultra2 SCSI or Wide UltraSCSI host adapter that supports up to fifteen wide internal and external SCSI devices. Select models come with an internal SCSI hard drive preinstalled. Additional high-performance SCSI devices can be added to these select models.

When installing additional SCSI devices, you must adhere to the following guidelines:

■ The Wide Ultra2 SCSI or Wide UltraSCSI host adapter

supports up to 15 wide SCSI devices. Every SCSI device must have a unique identification (ID)

■

number (0 - 15). The SCSI host adapter identifies signals to and from a SCSI device by its SCSI ID number rather than its location. Moving a SCSI device from one position to another on the SCSI chain does not affect the communication between the controller and the SCSI device. The reserved and available SCSI ID numbers for SCSI devices are as follows:

❏ 0 is reserved for the hard drive.

4-4 Installation Guidelines

❏ 1 through 4 are available. ❏ 5 is reserved for a CD-ROM drive. ❏ 6 is available. ❏ 7 is reserved for the SCSI host adapter. ❏ 8 - 15 are available.

■ Every SCSI chain or circuit must be terminated (closed) at

both ends. Termination can be accomplished by using the terminating feature on the device or by using a terminated cable.

Some devices may not have terminating jumpers on the

✎

device. Termination on these devices must be achieved with terminated cable.

Turn on an external SCSI device before turning on power to the workstation. This enables the system board controller to recognize the external SCSI device and automatically reset. When an external SCSI device is connected to the external SCSI connector on the rear panel of the workstation, that device becomes the end of the SCSI chain and must be terminated.

■ The system accommodates a combination of internal and

external SCSI devices, such as SCSI tape, CD-ROM drives, and hard drives.

When an IDE hard drive and SCSI hard drive are both

✎

installed, the system can boot only from the IDE hard drive.

Before you can install a SCSI device, you must first

✎

verify the SCSI ID of the device and, if necessary, set the SCSI ID to a new number. Be sure that each SCSI device on the SCSI chain has a unique SCSI ID number.

Second, you must determine if the device ought to have termination enabled or disabled. Set the termination if necessary.

Reference Guide 4-5

Cabling for Optional SCSI Devices

Depending on the model, your workstation may include one of the SCSI cables shown in the next illustration.

SCSI Cable Options

Because your workstation comes preconfigured, cable configuration does not become a consideration until you decide to add an optional SCSI device.

1 Workstations with 2-peripheral SCSI cables (without

termination) must have termination enabled on the last device.

2 Workstations with 3- and 4-peripheral SCSI cables come

with a terminator 3 on the end of the cable. The connector on the opposite end of the cable always connects to the system board. All SCSI devices connected with these cables must have their termination disabled.

Some devices may not have terminating jumpers on the

✎

device. Termination on these devices must be achieved with terminated cable.

4-6 Installation Guidelines

When installing a SCSI device, be sure to route the SCSI cable over the expansion board cage, between the raised areas.

For additional information about installing optional SCSI devices, refer to the documentation that comes with the device or contact your Compaq authorized dealer, reseller, or service provider.

Using SCSI

Select

with SCSI Devices

The Wide Ultra2 SCSI or Wide UltraSCSI host adapter includes the SCSI SCSI disk utilities. To run the SCSI

■ In Post Messages Enabled mode: Press Ctrl+A when the

Press <Ctrl><A> for SCSISelect Utility message appears during POST.

■ In Post Messages Disabled mode: When the Compaq logo

screen appears, press any key to exit the logo screen. Immediately after exiting the logo screen, press Ctrl+A to access the SCSI

A menu appears with the following options:

Configure/View Host Adapter Settings

■

❏ SCSI Bus Interface Definitions

utility to configure the host adapter and to run

Select

utility:

Select

Host Adapter SCSI ID

–

SCSI Parity Checking

–

Host Adapter SCSI Termination

–

utility.

❏ Additional Options

Boot Device Options

–

SCSI Device Configuration

–

Advanced Configuration Options

–

SCSI Disk Utilities

■

Lists all SCSI devices and SCSI ID numbers

For information about configuring POST message display

✎

status, refer to Chapter 2, “Software.”

Reference Guide 4-7

chapter

PGRADING THE DESKTOP

ORKSTATION

Serviceability Features

Removing the Workstation Cover

Your workstation includes features that make it easier to upgrade and service.

The quick release cover latches, located on each side of the front bezel, allow easy removal of the workstation cover without the use of tools or thumbscrews.

WARNING:

the workstation is turned off and that the power cord is disconnected from the electrical outlet.

✎

If you have not already done so, you will need to remove the green shipping thumbscrew from the center of the rear panel before removing the cover.

1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock and disable the Smart Cover Sensor.

2. Shut down the operating system properly, then turn off the workstation and any external devices.

Before removing the workstation cover, ensure that

Reference Guide 5-1

3. Disconnect the power cord from the power outlet.

4. Press in the cover latches on the sides of the desktop workstation toward the front of the workstation.

5. Slide the cover forward about 1 inch (2.5 cm), then lift it up and off the unit.

Removing the Desktop Workstation Cover

5-2 Upgrading the Desktop Workstation

CAUTION:

latches are securely latched before lifting the workstation.

After replacing the cover, be sure the green cover

✎

Tilting the Drive Cage

The tilt drive cage allows access to all drive bays for easy installation of additional drives, requiring no drive rails or brackets. With the drive cage tilted out from the chassis, you can easily connect the drive power and signal cables.

✎

The configuration label located inside the workstation cover provides additional information, including information about diagnosing workstation conditions using the power and hard drive LEDs.

When installing optional drives, you must install guide screws to ensure the drive will line up correctly in the drive cage. Compaq has provided extra guide screws, installed in the front of the workstation chassis, under the front bezel.

WARNING:

the workstation is turned off and that the power cord is disconnected from the electrical outlet.

1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock and disable the Smart Cover Sensor.

2. Shut down the operating system properly, then turn off the workstation and any external devices.

Before removing the workstation cover, ensure that

Reference Guide 5-3

3. Disconnect the power cord from the power outlet.

4. Remove the workstation cover.

5. Grasp the top of the tilt drive cage and rotate it to its upright position.

✎

If the tilt drive cage catches when you are rotating it, slide it to the right to release it from the cone head screw on the front of the chassis.

5-4 Upgrading the Desktop Workstation

Tilting the Drive Cage to an Upright Position

Raising the Expansion Card Cage

The expansion card cage, with green lift levers, allows quick removal of expansion cards. In most cases, you will not need to completely remove the expansion card cage from the chassis.

WARNING:

the workstation is turned off and that the power cord is disconnected from the electrical outlet.

Before removing the workstation cover, ensure that

1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock and disable the Smart Cover Sensor.

2. Shut down the operating system properly, then turn off the workstation and any external devices.

3. Disconnect the power cord from the power outlet.

4. Remove the workstation cover.

Reference Guide 5-5

5. Tilt the drive cage to its upright position.

6. Lift the two green levers on the top of the expansion card cage to their upright position to electrically disconnect it from the system board. (This is service position 1 for Intel 820 chipset–based models).

7. Raise the expansion card cage away from the system board. (The built-in catch on Intel 820 chipset–based models secures the cage and prevents it from damaging components on the system board. This is service position 2.)

Raising the Expansion Card Cage

✎

To reconnect the expansion card cage to the system board, first ensure that the system board is completely installed in the chassis. Slightly lift the expansion card cage and release the built-in catch to lower it into service position 1 (Intel 820 chipset–based models only); then, rotate the levers to their original positions to lock the assembly in place.

5-6 Upgrading the Desktop Workstation

Sliding Out the System Board Tray

The slide-out system board tray allows you to quickly remove the system board, without using tools.

WARNING:

the workstation is turned off and that the power cord is disconnected from the electrical outlet.

Before removing the workstation cover, ensure that

1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock and disable the Smart Cover Sensor.

2. Shut down the operating system properly, then turn off the workstation and any external devices.

3. Disconnect the power cord from the power outlet.

4. Remove the workstation cover.

5. Raise the expansion card cage. You do not need to remove the cage from the chassis.

6. After removing the green thumbscrew securing the system board tray, grasp the back edge of the system board tray and slide it straight out of the chassis.

Sliding Out the System Board Tray

Reference Guide 5-7

Installing Additional Memory

RIMMs

Depending on the model, the workstation comes with:

■

Direct Rambus dynamic random access memory (RDRAM) Rambus inline memory modules (RIMMs)

■

Synchronous dynamic random access memory (SDRAM) dual inline memory modules (DIMMs)

The three memory sockets on the Intel 820 chipset–based system board can be populated with industry-standard RIMMs. These memory module slots are populated with preinstalled RIMMs and/or continuity modules (CRIMMs). To achieve the maximum memory support, you may be required to replace the preinstalled RIMM and CRIMMs with higher capacity RIMMs. All slots must be occupied by either memory modules (at least one) or continuity modules.

For proper system operation, the RIMMs must be industrystandard 184-pin, PC600–, PC700–, or PC800–compliant RAMBUS memory modules, depending on the model. They must also contain the mandatory Joint Electronic Device Engineering Council (JEDEC) Serial Presence Detect (SPD) information (1.0 or later). Intel 820 chipset–based Deskpro Workstation models have one Direct RAMBUS channel that supports a maximum of 32 devices. The total number of devices on all RIMMs must be less than or equal to 32. Each RIMM includes a label that lists the number of devices contained on the RIMM.

DIMMs

5-8 Upgrading the Desktop Workstation

✎

If you install RIMMs of varying speeds, the system will run at the speed of the slowest installed RIMM.

RIMM upgrade kits are available as options from Compaq.

The memory sockets on the Intel BX chipset–based system boards can be populated with industry-standard DIMMs. These memory module slots are populated with at least one preinstalled memory module. To achieve the maximum memory support, you may be required to replace the preinstalled DIMM with a higher capacity DIMM.

For proper system operation, the DIMMs must be industrystandard 168-pin, 100 MHz, unbuffered, PC100–compliant SDRAM DIMMs, depending on the model. The SDRAM DIMMs must support CAS Latency 2 or 3 (CL = 2 or CL = 3). They must also contain the mandatory Joint Electronic Device Engineering Council (JEDEC) Serial Presence Detect (SPD) information. DIMMs constructed with x4 SDRAM are not supported; the system will not start using unsupported DIMMs.

Memory Module Installation

CAUTION:

contacts. When upgrading your memory, it is important to use memory modules with gold metal contacts to prevent corrosion and/or oxidation resulting from having incompatible metals in contact with each other.

CAUTION:

ponents of the workstation or optional cards. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. Refer to Appendix B “Electrostatic Discharge,” for more information.

CAUTION:

touch any of the contacts. Doing so may damage the module.

Your memory module sockets have gold metal

Static electricity can damage the electronic com-

When handling a memory module, be careful not to

1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock and disable the Smart Cover Sensor.

2. Shut down the operating system properly, then turn off the workstation and any external devices, then disconnect the power cord from the power outlet.

3. Remove the workstation cover and locate the memory module sockets.

WARNING:

allow the internal system components to cool before touching.

To reduce risk of personal injury from hot surfaces,

Reference Guide 5-9

4. Open both latches of the memory module socket 1, and insert the memory module into the socket 2.

Begin by installing a module into the socket nearest the

preinstalled module, and install the modules following the numerical order of the sockets.

A memory module can be installed in only one way. Match

the notch on the module with the tab on the memory socket. Push the module down into the socket, ensuring that the module is fully inserted and properly seated 3.

5-10 Upgrading the Desktop Workstation

Installing a RIMM and CRIMMs

All memory module sockets must be filled, either with a

RIMM or with a CRIMM (Intel 820 chipset–based models only).

RIMM 1 and CRIMM

If adding Direct Rambus DRAM, you must remove the

continuity module from the socket, then insert the RIMM into the socket.

5. Repeat step 4 for any additional modules that you want to install.

6. Replace the workstation cover.

7. If you normally lock the Smart Cover Lock, use Computer Setup to relock the lock and enable the Smart Cover Sensor.

The workstation should automatically recognize the additional memory the next time you power on the workstation.

Reference Guide 5-11

Installing an Expansion Card

Your workstation contains expansion slots, as follows:

Expansion Slots in the Desktop Expansion Card Cage

1 PCI/ISA (Peripheral Component Interconnect/Industry

Standard Architecture) shared expansion slots

2 PCI expansion slots

✎

5-12 Upgrading the Desktop Workstation

A graphics controller resides in an AGP slot on the system board.

Compaq Deskpro Workstation AP240 Reference Manual

Specifications and Main Features

Frequently Asked Questions

User Manual