Clickfree backs up content 13
Does Clickfree back up all of my content every time? 13
What content categories does Clickfree back up? 13
HAT DO I NEED BEFORE I START? 14
W
BACKING UP MY CONTENT (HD) 15
OW DO I START USING MY CLICKFREE C2NHOME BACKUP DRIVE? 15
H
Backing Up a Computer the First Time 15
Using the BackupLink Utility 19
W
HAT IF CLICKFREE DOESN’T START UP AUTOMATICALLY? 21
What if the Vista Autoplay Screen appears? 23
H
OW DO I CHANGE HOW CLICKFREE DOES BACKUPS? 23
Choosing categories of content to be backed up – required 25
Choosing locations to search for content – required 26
Choosing complete folders to be backed up – optional 27
W
HAT IF THERE IS NOT ENOUGH SPACE ON MY CLICKFREE C2NHOME BACKUP DRIVE? 30
Clickfree backs up content 83
Does Clickfree back up all of my content every time? 83
What content categories does Clickfree back up? 83
HAT DO I NEED BEFORE I START? 84
W
BACKING UP MY CONTENT (DVD) 85
OW DO I START USING MY CLICKFREE C2NHOME BACKUP DRIVE (DVD)? 85
H
W
HAT IF CLICKFREE DOESN’T START UP AUTOMATICALLY? 89
H
OW DO I CHANGE HOW CLICKFREE DOES BACKUPS? 90
Choosing categories of content to be backed up – required 91
Choosing locations to search for content – required 92
Choosing complete folders to be backed up – optional 94
RESTORING MY CONTENT (DVD) 99
HAT IF MY COMPUTER’S INTERNAL HARD DRIVE STOPS WORKING, OR I WOULD LIKE TO TRANSFER
W
MY CONTENT TO A NEW COMPUTER? 99
W
HAT DO I NEED BEFORE I CAN USE CLICKFREE TO RESTORE OR TRANSFER MY CONTENT? 99
H
OW DO I GET MY CONTENT BACK? 100
What gets restored, and to where? 100
OW DO I LET CLICKFREE RESTORE DECIDE WHAT TO RESTORE AND WHERE? 100
Clickfree C2N Home Backup Drive User Guide Using the Clickfree C2N Home Backup Drive
HOW DO I CHANGE HOW CLICKFREE RESTORES CONTENT? 105
Restoring content 105
Choosing the computer to restore from 106
Choosing categories of content to be restored 106
Choosing where to restore content to 107
OW DO I RESTORE FROM MULTIPLE COMPUTERS?AND HOW CAN I UNDO A RESTORE? 109
H
Restore completed with exceptions 110
How do I undo a restore? 111
How do I find files that were restored 111
BROWSING,SEARCHING &VIEWING MY FILES (DVD) 113
Starting from the Welcome screen 113
H
OW DO I VIEW AND USE PHOTOS? 114
H
OW DO I BROWSE MY BACKED-UP FILES? 117
OW DO I SEARCH FOR MY BACKED-UP FILES? 118
H
W
HAT CAN I DO WITH FILES FROM BROWSE, SEARCH AND VIEW PHOTOS 119
ADVANCED TOPICS (DVD) 120
HAT IF THERE IS MORE THAN ONE USER ON MY COMPUTER? 120
W
W
HAT IF I HAVE MORE THAN ONE COMPUTER? 120
How is backup different when I have more than one computer? 121
OW DO I RESTORE MY FILES USING ONLY THE BACKUP DISKS? 123
H
HAT ARE ‘FACTORY SETTINGS’ AND HOW DO I USE THEM? 123
Clickfree C2N Home Backup Drive User Guide Using the Clickfree C2N Home Backup Drive
Using the Clickfree C2N Home Backup Drive
The Clickfree C2N Home Backup Drive has dual personalities. You can:
• use the built-in hard drive for backups (this is the most common usage), or
• use CDs/DVDs for backups, in which case your C2N Home Backup Drive acts
just like the Clickfree DVD Transformer.
As a result, this document has two divisions, one for using the built-in hard drive for
backups (starting with “Introducing Clickfree C2N Home Backup Drive (HD)” on page
10) and the other for using CDs/DVDs for backups (starting with “Introducing Clickfree
C2N Home Backup Drive (DVD)” on page 80).
Each chapter title has either “(HD)” or “(DVD)” at the end so you can easily tell which
division you are in.
ACKAGE CONTENTS
P
Your Clickfree backup package contains:
• one Clickfree C2N Home Backup Drive
• one USB cable to attach the C2N Home Backup Drive to your computer
• one quick start guide
Note:Because of software updates, what appears on your screen may look slightly
different from what appears in this document.
DEFINITIONS
Just to make sure that the user guide is clear, we’re going to define a couple of terms that
are used throughout the guide.
Administrator
“Administrator” is a special login name for the user who can make system-wide changes
to the computer, has full control, and can access all of the files on the computer. Most
home users are automatically the Administrator of their computer. If you don’t know if
you are the Administrator, or how to log in as Administrator, you might need to talk to
the person who set up the computer for you. If no one set up your computer for you,
then by default, you are the Administrator.
Back up and Restore
Backing up is making copies of data so that a copy can be used to restore the original
after the data is lost or destroyed. Backups are used to restore data after loss of or
damage to your computer’s hard drive, and to restore files that have been accidentally
deleted or corrupted.
Making a backup of your content only copies it from your computer to your C2N Home
Backup Drive /CDs/DVDs, and does not delete it from the computer’s hard drive.
Clickfree C2N Home Backup Drive User Guide Using the Clickfree C2N Home Backup Drive
Restoring your content from a backup only copies it from your C2N Home Backup
Drive /CDs/DVDs to your computer, and does not delete it from these media.
Important: Clickfree never erases or replaces content on your computer’s hard drive,
unless you ask it to replace a file during restore.
Clickfree never erases anything other than the backups it has performed. Any
other data stored on your C2N Home Backup Drive /CDs/DVDs is left
untouched and is never erased.
And unless you ask it to remove backed-up content, Clickfree never erases or
replaces content on your C2N Home Backup Drive. Clickfree never erases or
replaces content on your CDs or DVDs.
Your Clickfree backups are also handy for moving or copying data from one computer
to another.
Content
Normally you don’t use Clickfree to back up your programs or operating system
(Windows), only the data that you have created or copied to your computer – music,
photos, letters, emails, tax information etc. In this guide we refer to this data as content.
File
Information used by your computer and stored in a specific place on your hard drive. A
file may be content, a program or part of a program, or information a program uses in
some way.
Sometimes the relationship between content and file is clear: a photo or a letter is usually
a single file. On the other hand, a single email message may be just a part of a large file
that contains many messages, and related information such as email addresses, calendar
events etc. However, you don’t need to be concerned about this because Clickfree takes
care of all the details for you.
Clickfree C2N Home Backup Drive User Guide Introducing Clickfree C2N Home Backup Drive (HD)
Introducing Clickfree C2N Home Backup Drive
(HD)
Thank you for buying the Clickfree C2N Home Backup Drive – the easiest way to keep
the valuable information on your networked computers safe.
Clickfree is an easy-to-use computer backup system that automatically searches for and
backs up content stored on your computer. No hardware configuration or software
installation is required. It can backup files on any combination of Windows or
Macintosh computers that are on the same network.
The backup procedure begins once the Clickfree C2N Home Backup Drive has been
attached to your computer. The first time you run the backup, a utility called
BackupLink is installed. Now the C2N Home Backup Drive can be attached to another
computer on the network. All computers that have the BackupLink utility installed can
run the backup over the network, as long as the C2N Home Backup Drive is connected
to one of the computers on the network.
Caution: Please remember that a backup is meant to be a second copy of your computer
data, not the only copy of your data. Having two copies (redundancy) is what
keeps your important data safe. Please use your Clickfree C2N Home Backup
Drive to keep a safe copy of your data.
MAIN FEATURES
Clickfree backup technology
• Automatically starts when connected to your computer, or when BackupLink is
launched from your desktop or system tray (if connecting to Clickfree C2N
Home Backup Drive over a network)
• Does not require any software installation or setup (BackupLink is installed
automatically the first time you connect the Clickfree C2N Home Backup Drive
to your computer and run a backup)
• Automatically searches for and backs up the important data from your computer
– hundreds of types of data used by many thousands of computer programs
• For most users the automatic search finds and backs up everything that matters
Customizable backup options
• Includes options for custom file types and full folder backup
• Still runs as Clickfree, even after customizing settings
• Remembers your customized settings for each computer you use it with
Multi-PC backup
• Can hold the backups for as many computers as you like, depending only on the
Clickfree C2N Home Backup Drive User Guide Basics (HD)
Basics (HD)
HOW DOES CLICKFREE WORK?
All you need to do to keep your projects, photos, videos, music etc. safe is to plug the
Clickfree C2N Home Backup Drive in to your computer and let it work!
No need to install software or to configure anything. Your computer knows when
Clickfree has been plugged in, and it runs the backup program automatically. The first
time the backup program is run, a BackupLink utility is installed in your system tray (in
the bottom right corner of your screen beside the clock).
You can back up as many computers as you like on the same network with the Clickfree
C2N Home Backup Drive. The same thing happens each time you plug it into a new
computer. And each of your backed-up computers is kept separate on your C2N Home
Backup Drive.
When Clickfree has finished backing up each computer (and has installed the
BackupLink), just leave the C2N Home Backup Drive connected to one of the computers
on the network. Each time you want to backup one of the computers on the network,
you would just run the BackupLink utility from the icon on the desktop or system tray,
and it will look for the C2N Home Backup Drive over the network. You can also
schedule a backup automatically (see “Scheduling Automatic Backups” on page 69).
If your data is lost for any reason (hard disk crash, laptop lost or stolen, content
accidentally deleted), you’ll be really happy that you bought and used Clickfree. Your
backed-up content is safe on your Clickfree backup, waiting to be restored when you
have a working computer again.
A Clickfree backup is also ideal for transferring your content from an old computer to a
new one.
Sometimes, for a variety of reasons, the program may not run by itself – it may need a
little help. If this happens to you, don’t worry – it’s easy to get things going. We’ll show
you how a little later. For details, see “What if Clickfree doesn’t start up automatically?”
on page 21.
Clickfree C2N Home Backup Drive User Guide Basics (HD)
WHAT GETS BACKED UP?
CLICKFREE BACKS UP CONTENT
At Clickfree we want to protect our customers from losing things that are irreplaceable.
That’s why Clickfree finds and backs up all of the content from wherever it is on your
computer.
When it runs automatically, Clickfree searches your computer for all of the content that
you have either created or placed in your computer. This includes photos, music, video,
office documents, financial data, email, and so much more - over 400 types of files. To
see a list of the categories of content that Clickfree backs up automatically, see “What
content categories does Clickfree back up?” on page 13. Most likely, this means that it
will back up everything that matters to you right out of the box without you having to
do anything but plug it in.
Unless you explicitly ask it to do so, Clickfree does not back up the programs or the
operating system. This means that your backup won’t need nearly as much space as the
size of your computer’s hard drive since your content may only take up a small portion
of your hard drive’s capacity, and we only look for the content.
D
OES CLICKFREE BACK UP ALL OF MY CONTENT EVERY TIME?
The first time you back up your computer Clickfree backs up all of the content it finds,
which might take some time – it just depends on how much you have. Each time you
use Clickfree after that, it only backs up the new or changed content, so it will be much
quicker.
W
HAT CONTENT CATEGORIES DOES CLICKFREE BACK UP?
Clickfree backs up content in these categories:
• Photos – including common graphic formats such as JPEG and RAW
• Music – including CD audio, MP3, MIDI
• Emails – including Thunderbird, Eudora, and those from Microsoft Office
• Text Documents – usually from word-processing programs such as Microsoft
Word, Open Office, and WordPerfect
• Spreadsheets – for example, Microsoft Excel, Open Office, and Lotus 123
• Presentations – for example, Microsoft Powerpoint and Corel Show
• Artwork and Drawings – such as Corel Draw, Visio and Paintshop images
• Video – for example, AVI, MPEG, Shockwave Flash
• Favorite Websites – internet shortcuts and address books
• Other – including zip and RAR files, XML, and comma-separated values files
• Financial – such as those from QuickBooks and tax programs
Want to know more? You can look at the details by following the steps in “How do I
change how Clickfree does backups” on page 23 without making any changes.
Clickfree C2N Home Backup Drive User Guide Basics (HD)
WHAT DO I NEED BEFORE I START?
All you need to start your backup is the Clickfree C2N Home Backup Drive and the
included USB cable. Before you start your first Restore, you should read through the
“Restoring My Content (HD)” chapter (page 33).
For Clickfree to work, your computer needs to be running one of these operating
systems:
• Microsoft Windows 7 (any editions)
• Microsoft Windows Vista (any editions)
• Microsoft Windows XP (any editions)
• Mac OSX 10.5 or higher running on an Intel processor
In addition you need:
• One free USB port on your computer
• At least 100 MB of free space on your computer
Note: All computers that you want to backup onto the Clickfree C2N Portable Hard
Drive must be connected on the same network (wired or wireless).
Clickfree C2N Home Backup Drive User Guide Backing Up My Content (HD)
Backing Up My Content (HD)
HOW DO I START USING MY CLICKFREE C2NHOME BACKUP DRIVE?
Note: If you are a non-administrator user, or are an administrator setting up a
Clickfree C2N Home Backup Drive for a non-administrator user, see “Non-
administrator users” on page 53 before you begin using the C2N Home Backup
Drive for the first time.
If you have not yet backed up a computer onto the Clickfree C2N Home Backup, follow
the instructions below.
If you have previously backed up a computer onto the Clickfree C2N Home Backup,
use the BackupLink utility – see page 19.
B
ACKING UP A COMPUTER THE FIRST TIME
1. Make sure that your computer is switched on and has finished starting up.
2. Log in, if that is what you normally do.
3. Attach the Clickfree C2N Home Backup Drive to your computer by connecting one
end of the USB cable to the drive and the other end to a USB port on your computer.
A USB port usually looks like this:
beside it. USB ports are usually found at the front of a desktop computer, often in
pairs. On a laptop computer they may be at the back, front or side.
Please try to connect to a USB port on the computer itself -- using a USB hub may not
provide enough power.
When you connect the C2N Home Backup to your computer, some messages appear
on the screen telling you that your computer has found new hardware. The
messages may mention Clickfree, Disk drive, and/or CD-ROM drive. You don’t
need to do anything about these messages. Most likely you will not see these
messages when you attach Clickfree the next time.
4. Wait for the Clickfree screen to appear. You may have to wait up to a full minute for
your computer to recognize the Clickfree C2N Home Backup Drive.
5. If your C2N Home Backup Drive is password protected, you are prompted to enter
the password to access the drive for backup or restore.
Clickfree C2N Home Backup Drive User Guide Backing Up My Content (HD)
Note: If you later uninstall the BackupLink (e.g. if you will be running Clickfree on
this computer only), or if you unplug the C2N Home Backup Drive before the
backup is complete (and therefore BackupLink does not get installed), you must
use this procedure to run the backup each time. BackupLink is only installed
automatically after the first backup; each subsequent backup will prompt you to
install it (unless you select “Do not show this message again”).
USING THE BACKUPLINK UTILITY
After the first backup on a computer, the Clickfree BackupLink utility is installed. You
will see an icon on your desktop and in the system tray (bottom right corner of your
screen).
Double-click the icon on the desktop to open the BackupLink Status screen (or click once
on the icon in the system tray). This screen shows all computers that have been backed
up onto the same C2N Home Backup Drive, and what their current status is:
• The computer you’re currently working on is always listed first, followed by all
other computers that have been backed up onto the C2N Home Backup Drive.
• You can see which computer the C2N Home Backup Drive is currently connected
to.
• A green checkmark indicates that it is ready for backup at any time. The last
backup date and time is shown.
• There is a
Backup Now button beside each computer. You can start a backup
on any of the computers listed (not just your own). The backup will run over
the network to wherever the C2N Home Backup Drive is connected.
Tip:Set up an automatic backup schedule so you don’t have to worry about a thing.
Refer to “ Scheduling Automatic Backups” on page 69.
Clickfree C2N Home Backup Drive User Guide Backing Up My Content (HD)
Turning off the Notifications
When Clickfree is backing up your files, whether you started it manually or it started
automatically, you will see status notifications in the bottom right of your screen.
If you don’t want to see these anymore, you can click
Hide this message when you see
it. Alternatively, right-click on the BackupLink icon in your system tray and choose
off Notifications
.
Troubleshooting:
If a backup is currently running on any of the connected computers, it says “Backing
up” and all the
Backup Now buttons are disabled until the backup is complete:
Turn
If one of the computers is not available (for example, the user may not be logged on to
the network), it will still be listed but will be grey. Notice that it does not have a
checkmark and there is no
Clickfree C2N Home Backup Drive User Guide Backing Up My Content (HD)
If you see a yellow warning icon beside a computer, it means the computer is online, but
cannotaccess the C2N Home Backup Drive. You will need to contact Customer Support.
If the C2N Home Backup Drive is not currently connected to any of the computers, you
will see:
WHAT IF CLICKFREE DOESN’T START UP AUTOMATICALLY?
There could be a couple of reasons why Clickfree does not run when you plug in the
Clickfree C2N Home Backup Drive:
• If you are connecting the C2N Home Backup Drive to a USB hub (which could be
in your monitor or keyboard), the hub may not provide enough power for a C2N
Home Backup Drive. Try connecting to a USB port on the computer itself.
• If you see a message telling you that “Clickfree
you do not have the required permissions. Please re-login to this computer as
the Administrator
Clickfree C2N Home Backup Drive User Guide Backing Up My Content (HD)
3. Log in again as Administrator.
4. Plug the Clickfree C2N Home Backup Drive in again.
The backup then starts automatically.
• Your computer settings may prevent Clickfree from running automatically
because “Autorun” is turned off.
To fix this problem, follow these steps. You only need to do this once, not every time
you use Clickfree.
As an alternative, you can temporarily bypass autorun. If you use this method, you
will have to follow this procedure every time you connect the Clickfree C2N Home
Backup Drive.
♦ To turn on Autorun – Windows XP:
1. Download the “autoplay repair wizard” from the Microsoft website.
2. Run the program.
♦ To turn on Autorun – Windows Vista:
1. Click the Start button on your computer, then click Control Panel.
2. In the screen that appears, click
3. Scroll to the bottom of the
4. Click
♦ To temporarily bypass Autorun – Windows XP/Vista:
Save.
Autoplay.
Autoplay screen and select Restore all defaults.
1. Wait for two minutes after you connect your C2N Home Backup Drive to your
computer:
2. Click the
(WindowsXP/2000) or
3. In the screen that appears, find
4. Right-click and select
5. Double-click
Start button on your computer, then click My Computer
Clickfree C2N Home Backup Drive User Guide Backing Up My Content (HD)
WHAT IF THE VISTA AUTOPLAY SCREEN APPEARS?
In Windows Vista, if the AutoPlay screen appears:
1. Check
2. Click
Always do this for software and games.
Start ClickFree Backup.
You only need to do this once, not every time you use Clickfree.
HOW DO I CHANGE HOW CLICKFREE DOES BACKUPS?
You can change:
• The categories of content Clickfree backs up
• The file types/extensions that Clickfree searches for – see “How do I choose
individual file types for backup?” on page 73.
• Where Clickfree looks for this content
You can also tell Clickfree to back up all of the files in a folder.
Note: Changes you make to how Clickfree does backups are “sticky”: they are stored
and applied again to later backups on this computer unless you modify them,
or use factory settings – see “What are ‘factory settings’ and how do I use
them?” on page 61.
What do the Cancel, Next, and Back buttons do?
As you go from one step to the next to back up content, the screens you see usually have
buttons for
Cancel abandons the changes you have made and returns you to the Manage Settings
and PCs
Next > accepts the decisions you have made so far, then moves on to the next step and
Clickfree C2N Home Backup Drive User Guide Backing Up My Content (HD)
• Do the same for
Note: You must choose a location – you cannot leave all locations unchecked.
My Computer.
8. When you have made your choices, click Next >.
C
HOOSING COMPLETE FOLDERS TO BE BACKED UP – OPTIONAL
9. Choose complete folders to be backed up in addition to categories and locations.
The folders you choose here are completely copied - except for files whose file types
were unchecked in “Choosing locations to search for content – required” on page 26.
Complete folders are backed up in addition to the file types in the locations you
already chose.
• To add the entire
checkbox is checked
• To see details of a folder under
checkbox. This expands
changes the + to a -. Click the
Clickfree C2N Home Backup Drive User Guide Backing Up My Content (HD)
Clickfree searches for content to back up
Before actually backing up any content, Clickfree searches the locations you chose for
your chosen categories of content:
It adds up the sizes of all of the content it finds, then adds the sizes of the files in the
complete folders you also chose. See “What if there is not enough space on my Clickfree
C2N Home Backup Drive?” on page 30.
Clickfree backs up your content
If there is enough space on your C2N Home Backup Drive, Clickfree then backs up the
content and complete folders you chose to your C2N Home Backup Drive:
Clickfree C2N Home Backup Drive User Guide Backing Up My Content (HD)
At the end of the backup, a Backup Summary screen is displayed:
The
Backup Summary screen shows you how many files in each category were backed
up this time (
Total column). The Space Used column shows the amount of space that files from all
(
backups for this computer take up on the C2N Home Backup Drive.
New column) and from all backups for this computer, including this one
When you see the
Backup Drive and store it in a safe place.
Backup Summary screen, simply unplug the Clickfree C2N Home
WHAT IF THERE IS NOT ENOUGH SPACE ON MY CLICKFREE C2NHOME BACKUP
DRIVE?
While Clickfree is searching for content to back up, it adds up the amount of disk space
needed and compares that with the free space on the C2N Home Backup Drive. If there
is not enough free space for your content, Clickfree prompts you to change the files
selected for backup: