Clear-Com LQ-2W2, LQ-4W2, LQR-2W4, LQ-4WG2, LQ-R4WG8 User Manual
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User Guide
LQ 4.0 User Guide
Part Number: 399G227 Rev B
Date: September 07, 2017
User Guide| LQ Series 4.0
Document reference
LQ Series 4.0 User Guide
399G227 Rev B
Legal disclaimers
Copyright © 2017 HME Clear-Com LtdHME Clear-Com Ltd
All rights reserved
Clear-Com, the Clear-Com logo, and Clear-Com Concert are trademarks or
registered trademarks of HM Electronics, Inc.
The software described in this document is furnished under a license agreement
and may be used only in accordance with the terms of the agreement.
The product described in this document is distributed under licenses restricting its
use, copying, distribution, and decompilation / reverse engineering. No part of this
document may be reproduced in any form by any means without prior written
authorization of Clear-Com, an HME Company.
Clear-Com Offices are located in California, USA; Cambridge, UK; Dubai, UAE;
Montreal, Canada; and Beijing, China. Specific addresses and contact information
can be found on Clear-Com’s corporate website: www.clearcom.com
Clear-Com contacts:
Americas and Asia-Pacific Headquarters
California, United States
Tel: +1 510 337 6600
Email: CustomerServicesUS@clearcom.com
Europe, Middle East, and Africa Headquarters
Cambridge, United Kingdom
Tel: +44 1223 815000
Email: CustomerServicesEMEA@clearcom.com
China Office
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Beijing Representative Office
Beijing, P.R. China
Tel: +8610 65811360/65815577
User Guide| LQ Series 4.0
Table of contents
1 Overview 8
1.1 About LQ 8
1.2 The LQ product line offers: 8
1.3 2-wire features 9
1.4 4-wire features 9
1.5 4-wire + GPIO features 9
1.6 Example applications: 2-wire connections 10
1.7 Example applications: LQ to matrix connections 11
1.8 Example applications: Radio connections (GPIO) 14
1.9 LQ and LQ-R series models 16
2 Powering your LQ 19
2.1 Using the power supply unit (PSU) 19
2.2 Using Power over Ethernet (PoE) with 2-port units 20
2.3 Power 2-wire beltpacks from the Partyline 21
2.4 Reboot system 21
3 Core Configuration Manager (CCM) walkthrough 22
3.1 How to Access the Core Configuration Manager (CCM) 22
3.2 Overview 22
3.3 Device 25
3.4 Network 27
3.5 Linking 28
3.6 Ports 31
3.7 Roles 39
3.8 Assignments 40
3.9 Accounts 43
4 Basic set up (LAN) 45
4.1 Setting up your LQ environment within a LAN 45
4.2 Creating a Link-Group 48
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4.3 Using Channels to route audio 51
5 Front panel interface 53
5.1 How to access front panel menu options. 54
5.2 Programming network details from LQ device front screen 54
6 Linking 57
6.1 What is a Link-Group? 57
User Guide| LQ Series 4.0
6.2 About Linking 58
6.3 The Link-Master role 59
6.4 The Link-Member role 60
6.5 How to link LQ units over a firewall 61
6.6 How to remove a device from a Link-Group 63
7 About Channels and using them to route audio 64
7.1 About Channels 64
7.2 Channel or 4-wire direct? 65
7.3 How many Channels can I use? 65
7.4 Connecting audio sources and routing them 66
7.5 Audio configuration for a Direct connection 67
7.6 Changing a Channel label 68
8 Interface port configuration 71
8.1 Call signaling and Remote Mic Kill (RMK) 71
8.2 2-wire specific port options 71
8.3 4-wire specific port options 71
8.4 4-wire + GPIO specific settings 72
8.5 GPIO action triggers (4-wire + GPIO and IVC-32 ports) 72
8.6 IVC-32 specific port settings 72
8.7 Port settings 73
8.8 VOX (audio-gating) 73
9 Network settings (IP) 74
9.1 Dynamic Host Configuration Protocol (DHCP) 74
9.2 DHCP or Static IP addressing? 74
9.3 Static IP configuration 74
9.4 Link-local environments 76
9.5 Accessing an LQ unit when in link-local mode 76
10 Internet connectivity 78
10.1 Port-forwarding 78
11 Clear-Com Eclipse matrix connections 79
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11.1 How to create virtual ports and connect to a matrix 79
12 What are Networked Control Events and how do I use them? 83
12.1 About Networked Control Events 83
12.2 How to set up Networked Control Events 83
12.3 Examples of when to use Networked Control Events 86
User Guide| LQ Series 4.0
12.4 Types of GPI (input) trigger 89
12.5 GPIO port pinout 90
12.6 GPIO: Examples and step-by-step set up 91
13 Session Initiation Protocol (SIP) connectivity 98
13.1 What is SIP? 98
13.2 Examples of LQ-SIP 98
13.3 LQ-SIP standalone 98
13.4 LQ-SIP and Clear-Com Eclipse matrix systems 100
13.5 Connecting matrix systems using LQ-SIP (long range) 101
13.6 Program LQ-SIP standalone 101
13.7 Program LQ-SIP and Clear-Com Eclipse 107
13.8 How to use SIP calls 116
Line Release option (MVX card) 118
Off-Hook Tally (IVC card) 119
13.9 SIP and the Internet 120
14 LQ to HelixNet connectivity 123
14.1 HelixNet/LQ Link-Group 123
14.2 Connecting HelixNet and LQ with analog connection 125
14.3 Programming a HelixNet/LQ Link-Group 125
15 Agent-IC and LQ 131
15.1 Agent-IC Profiles 131
15.2 Agent-IC Roles 131
15.3 Agent-IC default Role 132
15.4 Change Agent-IC default Role configuration 133
15.5 Program Agent-IC to LQ connectivity 135
16 Licensing 138
16.1 Add licenses online 138
16.2 Add licenses offline 139
17 Using LQ to interconnect equipment 141
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17.1 Connecting 2-wire equipment 143
17.2 Connecting to 4-wire equipment 144
17.3 Connecting an Eclipse PiCo (or MVX card) to an Encore device using LQ 145
17.4 Connecting an Eclipse PiCo (or MVX card) to a panel using LQ 146
17.5 PiCo HX trunk to HX matrix (Eclipse HX 8.7 and above) 147
User Guide| LQ Series 4.0
18 Upgrading your device 148
18.1 Import the upgrade file 148
19 FAQs 150
19.1 Device queries 150
19.2 2-wire and 4-wire specific queries 151
19.3 Interconnection queries 152
19.4 IP and network queries 159
19.5 Audio quality queries 165
19.6 Telephony queries 169
20 Technical specifications 172
20.1 System limits and capacities 172
20.2 Audio 173
20.3 Pinouts 173
20.4 4-wire pinouts 174
20.5 Partyline output current (2-wire) 175
20.6 Network quality settings 176
20.7 Connectors 176
20.8 Power supply 177
20.9 Environmental 177
20.10 Dimensions and weight 177
21 Terminology/glossary 178
22 Compliance 180
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User Guide| LQ Series 4.0
Important Safety Instructions
l Intended Audience: Professional, Technical and Qualified Personnel
l Read these instructions.
l Keep these instructions.
l Heed all warnings.
l Follow all instructions.
l Do not use this apparatus near water.
l Clean only with dry cloth.
l Install in accordance with the manufacturer’s instructions.
l Do not install near any heat sources such as radiators, heat registers, stoves,
or other apparatus (including amplifiers) that produce heat.
l Do not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades and a third grounding prong. The wide blade or
the third prong is provided for your safety. If the provided plug does not fit
into your outlet, consult an electrician for replacement of the obsolete outlet.
l Protect the power cord from being walked on or pinched particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
l Only use attachments/accessories specified by the manufacturer.
l Unplug this apparatus during lightning storms or when unused for long periods
of time.
l Refer all servicing to qualified service personnel. Servicing is required when
the apparatus has been damaged in any way such as; power-cord supply or
plug is damaged, liquid has been spilled, objects have fallen into the
apparatus, the apparatus has been exposed to heavy rain, the apparatus does
not operate normally.
l Caution: Shielded Cable Requirement
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l Shielded Cable is required for ALL LQ SERIES GPIO Port connectivity. Shielded
Cable must be used to assure compliance with domestic and international
emissions standards. Customers, Installers and or qualified Personnel failing
to use shielded cables may cause radio interference in which case the user
may be required to take adequate measures.
1 Overview
1.1 About LQ
LQ™ linking facilitates interfacing to any 2-wire partyline, 4-wire and 4-wire+GPIO
endpoints either local or remote over any IP network.
The product line provides a unique combination of low latency with exceptional
audio quality and an intuitive, easy to use design.
LQ 4.0 and above also offers connectivity to HelixNet systems, SIP lines and the
Clear-Com mobile client, Agent-IC.
LQ is available in 8 models; the LQ-2W2, LQ-4W2 and LQ-4WG2 devices are small,
robust 2-port throw-down boxes for fast and convenient installation.
The LQ-R devices (LQ-R4W8, LQ-R2W4-4W4, LQR-2W4, LQ-R4WG8, LQR2W4+4WG4) are single rack units providing 4 or 8 ports in a combination of 4wire, 4-wire + GPIO and 2-wire options for more extensive installations.
User Guide| LQ Series 4.0
1.2
The LQ product line offers:
l HelixNet linking. HelixNet to IVC connectivity via an LQ unit allows HelixNet to
connect to a Clear-Com Eclipse matrix system.
l SIP connectivity. Up to 8 SIP clients can be connected to each LQ device.
l Agent-IC. Up to 8 Agent-IC clients can be connected to each LQ device.
l A mix of hardware and virtual ports of audio can be routed through the system
using customizable Virtual Partylines. LQ Series 4.0 offers a mix of physical
and 'virtual' ports.
l Each LQ-R unit allows up to 24 ports:
l 8 hardware ports
l 8 SIP ports
l 8 virtual ports. IVC ports and Agent-IC ports are considered 'virtual'
ports. Virtual ports can be used in any combination up to 8 in total.
l Up to six LQ units can be linked together providing a robust network for audio
over IP
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l Browser- based Core Configuration Manager (CCM)
l Adjustable audio quality settings to make the best use of available network
resources
l Low latency OPUS codec
l LQ throw-down units: external power supply or Power over Ethernet (PoE)
l LQ 1-RU devices: dual redundant external power supply
l IVC-32 linking with Clear-Com Eclipse frames using G.722 codec (EHX 8.7 and
above).
1.3 2-wire features
l 2-wire throw-down units can be powered locally by PoE or external PSU
l 2-wire line termination
User Guide| LQ Series 4.0
l Auto nulling
l Clear-Com/RTS modes with both RMK/Call signaling pass-through (Clear-Com
only).
1.4 4-wire features
l Port Function switching alleviates the need for crossover cables
l Panel data pass-through facilitates the connection of Clear-Com panels to
matrix over any IP network
l Call signaling.
1.5 4-wire + GPIO features
l Network Control Events for flexible and scalable activation and passing of
GPIO and controls
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l Designed to work with low power 2-way radios (or any device that uses a
relay trigger)
l Passes GPIO/control/data between LQ and Eclipse Matrix frame.
User Guide| LQ Series 4.0
1.6 Example applications: 2-wire connections
1.6.1 Partyline to partyline (2-wire connection)
1.6.2 Partyline to partyline (2-wire connection) #2.
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1.6.3 Partyline to beltpack
User Guide| LQ Series 4.0
1.7 Example applications: LQ to matrix connections
1.7.1 Partyline to matrix (2-wire to 4-wire)
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1.7.2 LQ 3.0 to matrix using an IVC-32 port.
User Guide| LQ Series 4.0
1.7.3 Remote panel to matrix connection
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1.7.4 PiCo HX to Eclipse HX (8.7)
User Guide| LQ Series 4.0
Page 13
User Guide| LQ Series 4.0
1.8 Example applications: Radio connections (GPIO)
GPIO signals are converted to digital signals and then passed across the IP
infrastructure (as with a 2-wire call signal).
1.8.1 Radio to radio
1.8.2 Panel to radio
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1.8.3 Call button to radio
1.8.4 LQ 4W+GPIO to and from matrix
User Guide| LQ Series 4.0
Page 15
1.9 LQ and LQ-R series models
User Guide| LQ Series 4.0
1.9.1
1.9.2
LQ-2W2 Throw-down unit
Two 2-wire Partyline connectors (XLR-3F)
LQ-4W2 Throw-down unit.
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Two 4-wire connectors (etherCON RJ45)
User Guide| LQ Series 4.0
1.9.3
1.9.4
LQ-4WG2 Throw-down unit.
Two 4-wire +GPIO connectors (DB-9M)
LQ-R2W4 1 RU unit.
1.9.5
Four 2-wire loop-through ports. (XLR-3M/XLR-3F)
Dual redundant power supply connectors
LQ-R4W8 1 RU unit.
Eight 4-wire connectors, (etherCON RJ45)
Dual redundant power supply connectors
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User Guide| LQ Series 4.0
1.9.6
1.9.7
LQ-R2W4-4W41 RU unit.
Four 2-wire connectors (XLR-3F)
Four 4-wire connectors (etherCON RJ45)
Dual redundant power supply connectors
LQ-R4WG8 1 RU unit.
1.9.8
Eight 4-wire +GPIO connectors (DB-9M)
Dual redundant power supply connectors
LQ-R2W4+4WG4.
Four 2-wire connectors (XLR-3F)
Four 4-wire +GPIO connectors (DB-9M)
Dual redundant power supply connectors
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2 Powering your LQ
User Guide| LQ Series 4.0
2.1
Note: When connecting the sleeve-locking power cable, be sure to push until the
Note: The 60 watt PSU can be used with the throw-down units if necessary.
Using the power supply unit (PSU)
l LQ units are supplied with a 24 watt sleeve-locking power connector.
l LQ-R 1RU units are supplied with two 60 watt sleeve-locking power
connectors. Use either power connector, or both to guard against one power
supply failing.
connector locks into the device.
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User Guide| LQ Series 4.0
2.1.1
Understanding power display icons
You will be able to see the power status of your device from:
l The front panel of the unit
l The device icon in the web based configuration tool (the CCM).
These indicators will show if the unit is using PoE or the PSU (LQ throw-down units),
and which of the two power supplies (or both) are in use for the LQ-R units.
LQ throw-down units
If the device is using the PSU, this will be
lit up instead of the PoE indicator.
LQ-R 1 RU units
2.2 Using Power over Ethernet (PoE) with 2-port units
The 2-port units will receive power from the LAN1/PoE connector if required (this is
not the case for the larger LQ-R units).
When using PoE the LQ-2W2 supplies approximately 70 mA of power to drive the
wired beltpacks (about two beltpacks).
The units draw up to 12 watts of power (depending on what is connected to them),
so when using PoE you should have at least a Class 3 PoE switch.
If you exceed the power of your switch or network, the LQ device(s) will show a
persistent flashing green light, and not move beyond the Clear-Com splash screen.
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User Guide| LQ Series 4.0
LQ series
unit
Power supply
Number of beltpacks powered by the
Partyline
LQ 24 watts 150 mA (~5 beltpacks) per device
LQ
PoE (device draws up to
12 watts)
70 mA (~2 beltpacks) per device
LQ-R 60 watts
250 mA (~10 beltpacks per pair of ports,
max 20 per device)
This indicates that the device is continually booting and needs more power.
Consider using the supplied sleeve-locking connector cable or a higher Class PoE
switch.
2.3 Power 2-wire beltpacks from the Partyline
2-wire beltpacks take power from the Partyline. The maximum numbers are shown
in the table below.
2.4 Reboot system
The system will start its boot sequence immediately when power is applied. If you
need to reboot for any reason, either cycle the power or press all four direction keys
on the control panel on the front of the LQ unit at the same time.
The system can also be rebooted using the front panel menu screens: Menu >
Administration > Reboot and from the CCM: Device > General >
Maintenance > Reboot.
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User Guide| LQ Series 4.0
3 Core Configuration Manager (CCM) walkthrough
This section gives you an overview of your configuration tool. Find context sensitive
help in the user interface by clicking on the blue ? icon.
3.1 How to Access the Core Configuration Manager (CCM)
1. Make sure the LQ device is connected to a network (either LAN connector on
back of device).
2. Open a browser (PC, tablet, mobile) on the same network as the LQdevice and
input the IP address of your LQ in the addressfield. Find the IP address in the
front menu screens of your device.
3.1.1 Minimum requirements for the CCM
Supported on the latest versions of all major web browsers (i.e. Google Chrome,
Safari, Firefox, Internet Explorer, Opera).
3.2 Overview
This page shows an overview of all the devices in your system. Devices in the upper
part of the page are the units in a Link-Group. As LQs are added to the group, they
appear in this screen. A HelixNet device can also be included in a Link-Group (LQ
4.0 and above).
On the lower part of the screen you can see the external systems that your LQ
device is connected to. These can be:
l IVC (matrix) connections
l SIP (telephony interface) connections
l Agent-IC (mobile client) connections.
If you have a HelixNet in your Link-Group, you will see the remote units that are
connected to the HelixNet Main Station in the lower half of the Overview screen.
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User Guide| LQ Series 4.0
Page 23
3.2.1 Device Configuration
Devices in a Link-Group can be configured either directly or by proxy, meaning that
the configuration operations for a unit are routed through the host device. The host
device is the unit which the browser is currently pointed to (orange highlight).
Click on the gear icon on any device.
You can use the Overview page to obtain diagnostic information for your all
systems. Whenever you see a > symbol, click to see a drop-down section.
Clicking the gear icon in any part of the CCM always takes you to programing
options.
3.2.2 Resource Bar
User Guide| LQ Series 4.0
3.2.3
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About the Resource Bar
The Resource Bar is a tool that indicates the amount of processor power currently
allocated on that device.
l Bar orange = 70% of processing power reached
l Bar red = 80% of processing power reached
The device will work in the red zone, but the reliability of the audio response may
decrease.
User Guide| LQ Series 4.0
The CCM will start limiting demands on the unit (for example it will prevent a port
being added to a Channel, or the addition of an IVC-32 or multi-Channel port) in
order to maintain good audio quality and responsiveness.
3.2.4
To optimize resource usage
l Reduce the network quality in the local audio mixes. Higher network quality
takes more resource.
l Reduce the number of ports that are in different Channels. Several ports in the
same Channel do not take much resource. It is more demanding if the ports
are spread over several Channels.
l Using a LAN/WAN/Routed Network Optimization mode will reduce the
overall resource usage (set Link-Group Optimization mode in the Linking
page of the CCM).
3.3 Device
The Device page takes you to the configuration options local to your LQ device. On
the left you see configuration page buttons; General, Network, Linking and
Ports. Switch between devices in a Link-Group using the dropdown menu just
above the device icon.
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3.3.1 General Settings
Configuration options local to your LQ Series 4.0 device. Click a heading to expand
drop-down.
User Guide| LQ Series 4.0
3.3.2
3.3.3
3.3.4
Re-name your LQ.
Change Password
Change the password to the Core Configuration Manager local to that device. You
can only change the password from the Host device, not by proxy.
License
Click here to activate licenses for SIP or Agent-IC clients.
For more information, see:
Licensing on page 138
3.3.5
Note: All devices in a Link-Group MUST be running the same version of the software; you
Upgrade
Click Select File and navigate to where you have stored the upgrade file (.gz
extension). Then click Upgrade when the Upgrade button turns blue. Wait while
the device reboots itself.
An LQ unit must be upgraded from the host device (the device that the browser is
currently addressing). The units cannot be upgraded by proxy.
To access a device directly as a host you must input that unit's IP address into a
browser to access the CCM. The host device always has an orange highlight.
must upgrade all devices in the group.
After upgrades you are advised to check linking connections and auto null partyline
ports.
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User Guide| LQ Series 4.0
3.3.6
Maintenance
Reset the unit to default settings.
Reboot the system.
Create a support archive. Support Info provides a 'snapshot' of the device's
operational information for troubleshooting purposes.
3.4 Network
Dynamic host control protocol (DHCP) or Static IP address allocation?
Default setting: DHCP
It is recommended that the Link-Master in a Link-Group has a static IP
address.
Most networks use DHCP to allocate IP addresses. Because of this, DHCP is
recommended for fast set-up as the devices can be immediately connected to any
network that provides DHCP. The addresses provided are dynamic and may change
from time to time. Because DHCP IP addresses can change, the Link-Master should
have a static IP address, or it may lose connectivity to the group.
For more information, see:
Network settings (IP) on page 74
Internet connectivity on page 78
Link-local environments on page 76
External IP address and External Port setting
For efficient networking, these details should be set for any LQ device that connects
over a firewall.
Note: The Link-Master uses TCP port 80 for management, and TCP/UDP port 655 for
audio. See Linking over Internet or WAN below for port addressing and port
forwarding details.
For more information, see:
Linking over Internet or WAN on page 60
Internet connectivity on page 78
See your network administrator if you require network details.
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3.5 Linking
In this page you can program a Link-Group. A Link-Group is a method for
connecting LQ devices over LAN, WAN or internet so they share audio and data
between them.
A Link-Group can contain both LQ devices and HelixNet Main Stations (LQ 4.0 and
above).
User Guide| LQ Series 4.0
Devices can be seen and programmed from any device in the group.
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User Guide| LQ Series 4.0
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User Guide| LQ Series 4.0
3.5.1
Note: If linking with a HelixNet Main Station, the HelixNet device must always be
Link-Group Role
The Link-Master is responsible for synchronization and distribution of audio,
Channel names and device availability throughout the Link-Group. Each group
needs a Link-Master.
To create a group you must connect LQ member(s) to a Link-Master. Change this
setting to Link-Member on the device to be connected to the master. When you
change the role to Link-Member, you can then enter the Link-Master IP address
here to link the devices. Find the device IP in the front menu screen of the device.
designated the Link-Master.
3.5.2
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To take an LQ device out of a Link-Group, change it's role back to Link-Master here.
This will disconnect the device from the group.
Related Links
About Linking on page 58
Creating a Link-Group on page 48
Link-Group Optimization
Internet/NATed network (Default mode)
Use this setting whenever the network you are using crosses firewalls. This is the
default mode and will work with all networks. However, it requires more processing
power of the LQ device and may affect latency.
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