Please read and follow
these instructions
before operating a
ICS-22 speaker panel.
IMPORTANT SAFETY
INSTRUCTIONS
For your safety, it is important to read and follow these
instructions before operating a ICS-22 speaker panel:
(1) WARNING: To reduce the risk of fire or electric shock, do not
expose a ICS-22 speaker panel to rain or moisture. Do not operate a
ICS-22 speaker panel near water, or place objects containing liquid on
it. Do not expose a ICS-22 speaker panel to splashing or dripping
water.
(2) For proper ventilation, make sure ventilation openings are not
blocked. Install the ICS-22 speaker panel according to the directions in
the Installation chapter of this manual.
(3) Do not install a ICS-22 speaker panel near a heat source such as a
radiator, heat register, stove, or other apparatus (including amplifiers)
that produces heat. Do not place naked flame sources such as candles
on or near a ICS-22 speaker panel.
(4) Only use attachments/accessories specified by Clear-Com
Intercom Systems.
(5) Unplug the ICS-22 speaker panel during lightning storms or when
unused for long periods of time.
(6) Refer all servicing to qualified service personnel. Servicing is
required when:
• The ICS-22 speaker panel has been damaged in any way.
• Liquid has been spilled or objects have fallen into the ICS-22
speaker panel chassis.
• The ICS-22 speaker panel has been exposed to rain or moisture.
• The ICS-22 speaker panel does not operate normally.
• The ICS-22 speaker panel has been dropped.
Please familiarize yourself with the safety symbols in Figure 1. When
you see these symbols on a ICS-22 speaker panel, they warn you of
the potential danger of electric shock if the ICS-22 speaker panel is
used improperly. They also refer you to important operating and
maintenance instructions in the manual.
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ICS-22 Speaker Panel Instruction Manual
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CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
This symbol alerts you to the presence of uninsulated dangerous
voltage within the product's enclosure that might be of sufficient
magnitude to constitute a risk of electric shock. Do not open
the product's case.
This symbol informs you that important operating and maintenance instructions are included in the literature accompanying
this product.
Figure 1: Safety Symbols
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1
• The ICS-22 is a
two-channel speaker
panel.
OPERATION
DESCRIPTION
The Clear-Com ICS-22 is a two-channel speaker panel designed for
use in theatres, live performances, industrial environments, and small
television facilities. It features excellent speech intelligibility, even in
high noise levels, and can be customized through its programmable
options.
In addition, the ICS-22 contains a jack for an optional Clear-Com
gooseneck panel microphone and a close-in, voice-operated circuit
(VOX). This circuit allows automatic, alternate dipping of the panel
microphone and the speaker in response to conversation.
Selectable talking and/or listening allows the operator to communicate
on two talk/listen paths. The dual-action talk button operates in
electronic momentary or latching mode. Monitoring can be done
through the headset, the integral speaker, or both simultaneously . The
ICS-22 offers both visible and audible call signaling to attract the
attention of operators.
• The panel must be
powered locally.
• Users can install the
panel in Clear-Com’s
DT-Box.
A balanced program input allows the monitoring of external audio
using the headset or speaker. This program input can also be used as
a paging function.
The ICS-22 speaker panel accepts dynamic headsets, such as the
Clear-Com PL-Pro
Push-to-Talk Hand Microphone. A sidetone control allows the operator
to vary the level of his voice heard through the headset and speaker.
The integral speaker can be turned on or off by a convenient
front-panel switch. An automatic speaker dipping circuit will lower the
level of the speaker whenever the talk button is activated. The
ICS-22’s close-in VOX dips the speaker or gooseneck microphone
automatically as the panel is used. These features help minimize
acoustical feedback.
The ICS-22 will need to be powered locally. In permanent wall
installations, a 16-VAC doorbell transformer will provide a convenient
source of power. In DT-Box installations, a 14- to 18-VAC
wall-mounted transformer will suffice. The connections to this
transformer are made to the circuit board’s two-terminal, plug-on
connector.
The unit mounts either in a standard USA four-gang electrical outlet
box or in an optional Clear-Com DT-Box. The extra thick front panel
and compact, surface-mounted circuitry results in a reduced size and
lighter weight package that maintains Clear-Com ruggedness.
™
Series HS-6 Telephone Handset, or PT-4
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ICS-22 Speaker Panel Instruction Manual
1-1
OPERATION
Normal operation of the ICS-22 speaker panel only requires the front
panel controls. For intercom operation, set the intercom level control to
the desired level and press the talk button when t alking. If a headse t or
handset is used, set the sidetone control for each channel for the
desired amount of sidetone in the earphone. If the PT-4 hand-held,
push-to-talk microphone is used, or if the panel microphone is used,
set the sidetone controls for minimum feed-through to the speaker to
prevent acoustic feedback.
ECS System Configuration for ICS-22 Panels
The Eclipse Configuration System (ECS) software does not directly
support the ICS-22 speaker panel. In order to configure an ICS-22
panel the port is configured to drive an ICS-1008 panel with 14 keys (7
pairs of buttons). The two ICS-22 selectors are mapped onto the
ICS-1008 keys starting from the left. Only the leftmost two pairs of
keys on the ICS-1008 can be used to program the ICS-22; any other
keys on the ICS-1008 will have no effect.
There must be a corresponding listen key on the top row to the talk key
on the bottom row of the ICS-1008 configuration for the ICS-22 panel
to work correctly. If a talk key only is configured on the ICS-1008 in
ECS the Talk key on the ICS-22 will not latch.
It should be noted that the panel signalling and control protocol used
by the Eclipse matrix differs from the Matrix Plus 3. As a result the
operation of these panels with an Eclipse matrix may be slightly
different to their operation with a Matrix Plus 3.
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FRONT PANEL
• Appropriately setting
the sidetone level
decreases confusion,
especially in loud
environments.
• The talk button has
five functions.
The controls, indicators, and connectors on the ICS-22 front panels a re
shown below and are described in the text that follows.
BA
VOX
Panel Mic
Headset
Sidetone
Call Waiting
Answer Back
Talk
Talk/Listen Select
Intercom Level
Program Level
OffOn
Speaker
Figure 1-1: ICS-22 Front Panel
Talk Button and Light
This button transmits the headset or gooseneck microphone audio to
the selected talk/listen panel/interface or the answer-back label. The
talk button has a dual action (momentary or latching) depending upon
how the button is pressed. The Talk button Latch/Non-Latching
operation cannot be defeated in ECS even for latch disabled labels.
The following describes the various functions of this button:
• Momentary—Press and hold the talk button while speaking.
Release it when finished. The light will be illuminated when the
button is pressed.
• Latching—Press and release the button quickly to latch the talk
function. Press and release the button again to turn off the talk
function. The light will be illuminated while the button is latched.
• Talk indication—The associated talk light will illuminate green
when the talk function is activated.
• VOX indication—When the VOX feature is enabled, the talk light
will illuminate green when the talk function is activated, but will
turn red when the panel microphone is in use. This automatically
dips the speaker volume.
• Speaker dip—If the front-p anel speaker is turned on and the VOX
feature is not used, pressing the talk button will reduce the
speaker output level to avoid feedback.
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ICS-22 Speaker Panel Instruction Manual
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• Note: The
call-waiting light does
not light when a call
is received from a
programmed label.
Answer-Back Facility
The answer-back facility answers calls from panels or interfaces that
the panel has not currently selected.
Call-Waiting Light
This dual-function light:
• is steadily lit when a call signal is received
• flashes to indicate a call waiting signal, which has priority over a
call signal.
Answer-Back Button
This three-function button:
• sends a call signal to the selected, programmed label when the
call waiting light is off
• directs audio to the longest-waiting call in the call-waiting stack
when the call waiting light is flashing
• The panel’s
answer-back feature
offers a number of
functions.
• A tone alert is
provided to ensure
call signals are
noticed.
• ends the current conversation from the call-waiting stack when
the call waiting light is steadily on.
Answer-Back Stack
The answer-back stack tracks incoming calls from any label that is not
assigned to the panel. These calls are available in the order they were
received. The length of time the calls are available before they are
automatically removed is set in the configuration program.
Note: The label programmed to and selected by the panel will
never appear in the answer-back stack and duplicate labels
are never added.
Answering a Call from the Answer-Back Stack
To answer a call from the answer-back stack:
1. Press and release the answer-back button to select the longest
waiting call.
2. Press the answer-back button while responding. The call waiting
light will be on steadily.
Terminating Calls Answered with the Answer-Back Button
To terminate a call answered with the answer-back button, turn off the
call waiting light, and recover the previous call:
• The receiving panel can terminate the call by pressing and
releasing the answer-back button.
1-4
• The calling panel can terminate the call.
ICS-22 Speaker Panel Instruction Manual
Vitec Group Communications
• Note: The
configuration
program can be set to
also send an audible
signal through the
speaker, which can
only be heard if the
intercom level is
turned up.
Answering Another Call from the Answer-Back Stack
To answer another call from the answer-back stack:
• If the calling panel disconnected the call, the call waiting light will
flash.
• If the receiving panel disconnected the call, a call from another
unselected label will be activated when the answer-back button is
released.
Sending a Call Signal
The answer-back button can send call signals to a panel or interface
currently on the selected talk/listen path when the call-waiting light is
not on. The light will turn on when the button is pressed and turn off
when it is released.
Receiving a Call Signal
The call waiting light turns on when another panel sends a call signal
and remains on during the call.
Tone Alerts
Tone alerts are set through the configuration program. The panel has
the following three tones:
• A number of controls
are available to
adjust the panel’s
audio levels.
• Note: Forcing the
trimpots past their
stop points will
damage them.
ToneMeaning
Four rapid beepsCall signal
Two beepsLabel change
Single beepMonitoring
Table 1-1: ICS-22 Tone Alerts
Intercom-Level Control
This control sets the listen level required on the speaker or headset. It
does not affect the program-input level.
Sidetone Control
This knob adjusts the level of the operator’s voice that is heard while
talking on the intercom. Setting a comfortable level of sidetone will
ensure that the intercom line sounds alive and also helps modulate the
operator’s voice relative to other voices on the line.
Typically, different sidetone settings are needed depending upon
whether the speaker is used. Turn the knob clockwise to increase the
sidetone and counterclockwise to decrease it. Minimum sidetone is
recommended when the speaker is used.
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ICS-22 Speaker Panel Instruction Manual
1-5
• The VOX feature
provides operators
with a voice activated
option.
Program-Level Control
This control sets the program input audio level heard in the headset or
panel speaker.
Speaker ON/OFF Switch
This switch turns the front-panel speaker on or off. It also controls
whether the tone alert is heard through the speaker. The speaker
volume will automatically dip when the talk function is set, unless the
VOX function is enabled.
Mic-Select Switch
This switch selects whether the panel microphone or the headset
microphone is active. When the VOX feature is enabled, it is only
operational when the panel microphone is active.
Talk/Listen Select Switch
This switch selects the panel/interface label (A or B) for
communication.
Headset Connector
• Note: Do not connect
Pins 1 and 3
together. Headset
extension cords or
headset “Y” cables
are not
recommended
because they may
increase crosstalk
between channels.
This connector is located on the front panel. All Clear-Com headsets
are recommended for use with the ICS-22. The Clear-Com PT-4
Push-to-Talk Microphone or the HS-6 T elephone Handset will also plug
into the headset connector. The following is a description of the
characteristics of a suitable headset:
• Mic Type—Dynamic; 150 to 400 ohms impedance; -55 dB output
level.
• Headphone—Dynamic; 50 to 2000 ohms impedance.
The wiring of the headset is to be as follows:
Pin NumberDescription
1Microphone ground (shield)
2Microphone hot
3Headphone ground
4Headphone hot
Table 1-2: ICS-22 Headset Wiring
The microphone and headphone wiring in the headset cord must be
individually shielded.
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ICS-22 Speaker Panel Instruction Manual
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• To install a GM-9 or
GM-18 microphone
there are four steps.
• The VOX control is
located to the right of
the panel microphone
connector and is
recessed slightly into
the front panel.
Panel-Mic Connector
Clear-Com recommends that the GM-9 (9-in. long) and GM-18 (18-in.
long) plug-in panel microphones be used with the ICS-22. Both are the
electret type. The 1/4-in. phone jack on the microphone mates with the
panel-mic receptacle on the ICS-22’s front panel.
To install a GM-9 or GM-18 microphone:
1. Remove the plastic plug from the jack, if present.
2. If a set screw is present in the microphone-mounting flange, check
and unscrew it to make sure it is clear of the threads in the bushing.
3. Screw the microphone into the bushing and tighten.
4. Optional: Replace the set screw supplied with the gooseneck
microphone on top of the microphone-mounting flange and turn it
clockwise to lock the microphone in place.
VOX Control
When the panel microphone is selected on the ICS-22, the VOX
control should be adjusted for proper operation. This control is located
to the right of the panel microphone connector and is recesse d slightly
into the front panel. Use a narrow, flat-bladed screwdriver such as a
“greenie” or “tweaker” for this adjustment. When the adjustment is
correctly set, the talk lamp will be red when speaking into the panel
microphone and will be green when hearing audio from the speaker.
Turning the control clockwise makes the ICS-22 more sensitive. The
VOX feature can be disabled by turning the VOX control fully
counterclockwise.
INTERNAL CONNECTIONS
These controls are not to be adjusted on this panel, but are set as
follows:
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ICS-22 Speaker Panel Instruction Manual
1-7
• There are five internal
connections.
• Option switches
should not be
changed from their
factory settings.
4
MATRIX CONNECTOR
VIEW FROM TOP
OF ICS-22
CALL ALERT TONE LEVEL CONTROL
POWER CONNECTION
1
321
5
3
2
OPTION SWITCHES
Figure 1-2: Internal Adjustments and Connections
Call-Alert Tone-Level Control (1)
PROGRAM INPUT
FRONT PANEL
• Note: The ON
position of each
option switch is
toward the circuit
board and the OFF
position is toward the
front panel. The
default position of the
switches is the OFF
position.
This feature must be disabled by turning the control fully
counterclockwise.
Option Switches (2)
The three option switches are set to the OFF position by the factory
and should not be changed.
Matrix Connector (3)
This eight-wire modular jack (RJ-45) provides an audio and data
communications link to the Matrix system.
Program-Input Connector (4)
A three-terminal, plug-on connector provides the program input to the
panel. Program is fed to the headset and speaker. The level to the
speaker or headset is controlled by the program-level control. The
program-input connector accepts a balanced or unbalanced line-level
audio signal from -20 dBu to +10 dBu. If this input is connected to the
stage announce (SA) output of a main panel it can be used as a paging
input. Since the level of this input is independently adjustable from the
intercom audio volume, it can be used to override the intercom audio.
1-8
ICS-22 Speaker Panel Instruction Manual
Vitec Group Communications
The pinout of this connector is as follows:
• The Program Input
can be set between
-20 dBu to +10 dBu.
• The panel can obtain
power from three
different sources.
• Note: Both 10-VAC
and 16-VAC doorbell
transformers are
commonly available
at hardware stores,
but only the 16-VAC
transformers are
suitable in this
case.The panel can
obtain power from
three different
sources.
Pin NumberFunction
1Ground (Shield)
2Positive Signal
3Negative Signal
Table 1-3: ICS-22 XLR Pinout Information
PIN 1
ICS-22 PROGRAM
INPUT CONNECTOR
2
3
1
XLR CONNECTOR
Figure 1-3: ICS-22 Program-Input Cable Wiring
Power Connection (5)
The panel requires local power , which can come from various sources,
including:
16-VAC Doorbell Transformer
A doorbell transformer can be attached to a separate box containing
the power-line connection and the low-voltage, 16-VAC can be routed
to the connector on the EB7-4W circuit board. This connection is
especially useful if the headset or speaker panel is installed in a wall.
14-VAC Wall-Mounted Power Supply
A Clear-Com wall-mounted power supply (part number 400008) can
be used for powering the panel from 120 VAC. (Use part number
400011 for 220 VAC power.) This connection is a better choice if the
headset or speaker is mounted in a desktop box, such as a Clear-Com
DT-Box, which is not located on a wall.
24- to 28-VDC Source
The headset or speaker panel can be powered from a DC source, such
as batteries.
Vitec Group Communications
ICS-22 Speaker Panel Instruction Manual
To connect the selected power supply:
1. Connect the two wires from the power source to the two-position,
plug-on terminal strip.
2. Plug this connector onto the circuit board as shown in Figure 1-2 on
page 1-8.
1-9
1-10
ICS-22 Speaker Panel Instruction Manual
Vitec Group Communications
2
• Users can use the
“Quick Start”
approach to get their
panels up and
running in minutes.
• Note: When the
panel is initially
powered, the
call-waiting lamp will
blink slowly indicating
the panel is
attempting to
communicate with the
Matrix frame. Once
communication is
established, the
blinking will stop.
QUICK START
1. Unpack the unit and inspect it for any damage that may have
occurred during shipping.
2. Set the option switches to the default (up) position.
3. Connect the RJ-45 connector to the Matrix frame.
4. Connect 14- to18-VAC power to the two-terminal, plug-on
connector.
5. Install the ICS-22 into the USA standard four-gang outlet box.
6. Set listen levels and sidetones (see Figure 1-2 on page 1-8).
7. The speaker panel should now be operating properly.
8. Read the rest of this manual for further information.
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ICS-22 Speaker Panel Instruction Manual
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2-2
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3
• The ICS-22 runs on
14- to 18-VAC power.
• Note: If the panel is
installed in a DT-Box,
the back cover of the
DT-Box must first be
removed. It is
retained with four
screws. Feed the
power cable through
one slot and fasten it
to the strain relief as
shown in Figure 1-2.
INSTALLATION
1. Connect the 14- to 18-VAC power to the two-position terminal strip.
Plug the terminal strip onto the P2 as shown in Figure 1-2 on page
1-6.
2. Connect the eight-wire, modular RJ-45 connector to J1 as shown in
Figure 1-2 on page 1-6.
3. If the RJ-45 Matrix connector should need to be unplugged, use the
following procedure:
1. Remove power from the panel.
2. If the panel is installed in a DT -Box, remove the front p anel. It is
retained with four screws.
3. Using long-nosed pliers, grasp the top and bottom of the plug so
that the retaining clip will be depressed. Pull the plug out with the
pliers.
• Removing the RJ-45
Matrix connector
requires three steps.
• Note: If the panel is
installed in a DT-Box,
the back cover of the
DT-Box must first be
removed. Feed the
Matrix cable through
one slot and fasten it
to the strain relief as
shown in Figure 3-1
at right.
Figure 3-1: ICS-22 DT-Box Wiring
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ICS-22 Speaker Panel Instruction Manual
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4
• Sometimes when the
talk light doesn’t work
it’s because the panel
isn’t receiving power.
• When the system
doesn’t operate,
make sure there isn’t
an incompatibility
problem.
MAINTENANCE
TROUBLESHOOTING TIPS
Listed below are some of the more common problems the panel may
experience, their possible causes, and suggested solutions.
SymptomCauseSolution
System does not
operate and the talk
light does not turn on
when talk button is
pressed.
System does not
operate and the call
waiting light blinks
slowly.
System does not
operate and the call
waiting light blinks
quickly.
Speaker does not
operate, but the talk
light comes on when
talk button is pressed.
Hum or buzz in
system.
1. The panel is not
receiving 14- to
16-VAC power.
2. The panel has an
has an internal failure.
Communication with
the system is lost.
An incompatibility
problem with the
Matrix system.
1. The speaker knob is
turned all the way
down.
2. The speaker plug or
wiring has come loose.
Inductive pickup
caused by close
proximity of this
speaker panel or
connected panels to
power lines or
transformers.
1. Check the circuit
powering the panel
and make sure all plug
connections are
secure.
2. The panel requires
servicing.
Make sure each
eight-wire, modular
connector is securely
plugged in, check the
wiring, and ensure that
the Matrix system is
turned on.
Contact the dealer or
Clear-Com’s technical
service.
1. Adjust control
appropriately.
2. Make sure speaker
is connected internally.
Relocate the offending
unit or wiring.
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ICS-22 Speaker Panel Instruction Manual
4-1
SymptomCauseSolution
• System feedback can
have three different
causes.
• VOX problems can
be caused by
incorrect sensitivity
settings.
• Note: VOX is
intended for close-in
operation.
System feedback
(acoustical).
1. The intercom-level
control at this panel or
another panel is set
too high.
2. The sidetone control
at the panel or another
panel is incorrectly
adjusted.
3. A headset extension
cord was used.
VOX problems.1. VOX stays tripped
(red light on); the
sensitivity is set too
high.
2. VOX will not trip
when speaking (green
light on); the sensitivity
is set too low.
The program signal
sounds distorted.
1. The program-level
control is set too high.
2. The program-input
circuit is overloaded.
Rapid clicking noise.1. Defective wiring or
connectors.
2. Defective IC1 on
710533 assembly.
1. Adjust.
2. Adjust (see Figure
1-1 on page 1-2).
3. Remove the
extension cord
because its use is not
recommended.
1. Turn the VOX
sensitivity control
counterclockwise.
2. Turn the VOX
sensitivity control
clockwise.
1. Turn the
program-level control
counterclockwise.
2. Reduce the gain of
the program signal at
the source, such as an
audio mixer.
1. Repair/replace
wiring or connectors.
2. Replace IC1.
4-2
ICS-22 Speaker Panel Instruction Manual
Vitec Group Communications
TECHNICAL REFERENCE
Speaker
On/Off
Speaker
Volume
Intercom
Null
Sidetone
Input
Program
Output
Headset
Dip
Speaker
Balanced
Mute
Program
Program
Level
Answer
Call
Light
Waiting
Back
Receive
Call Send &
Matrix
Connector
VOX
LIM
EQ/
Mute
Mic Dip /
Mic Select
Mic
Headset
Vitec Group Communications
ICS-22 Speaker Panel Instruction Manual
Panel
Mic
RMK
Red /
Talk
Green
Microprocessor
A
Talk/Listen
Select Switch
B
Talk/
VOX
Figure 4-1: ICS-22 Block Diagram
Microprocessor
Powe r
Rectifier
16 VAC
Matrix
Interface
4-3
BLANK PAGE
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R16
R17
C7
C14
R18
Q3
R22
R14
C32
IC9
R27
IC5
P9
S5
R29
R44
R54
P1
R11
D12
R31
R36
R7
R39
C44
D14
Q5
R1
R10
C34
R53
R9
IC10
C37
R45
R26
R24
R6
D15
1
R46
C25
C45
C20
R48
D10
D2
P2
D9
C29
R38
C35
C47
C31
CALL ALERT TONE LEVEL
S3
C17
J1
S2
Vitec Group Communications
ICS-22 Speaker Panel Instruction Manual
Figure 4-2: Main PCB Component Layout (part no. 710470)
Frequency Response250 Hz to 12 kHz, contoured for
intelligibility
Limiter Range 20 dB
Headphone Amplifier
Load Impedance Range50 ohm to 2k ohm
Output Levelat least +20 dBu across 600 ohm
Distortion< 0.5% THD at 1 kHz
Frequency Response200 Hz to 15 kHz, ±3 dB
Power Output110 dB SPL
Speaker Amplifier
Speaker Type2.5 in. round, 16 ohm
Power Output2 W into 16 ohms
Frequency Response200 Hz to 15 kHz, ±3 dB
Signal-to-Noise75 dB
Distortion< 0.5% THD at 1 kHz
Speaker Level98 dB SPL at 3 ft.
Program Amplifier
(Transformerless, balanced differential input)
Input Level-20 dBu
Input Impedance> 100k ohm
Frequency Response150 Hz to 15 kHz, ± 3 dB
Power Requirements
Voltage30-VDC standard unit;
16- to 18-VAC with 4-Wire Option Module
Current100 mA average
Internal Connectors
ProgramThree-position, plug-on screw terminals
Vitec Group Communications
ICS-22 Speaker Panel Instruction Manual
5-1
AC PowerTwo-position, plug-on screw terminals
Front Panel Connectors
Panel Mic(1) 1/4-in. panel mounting jack
Headset:(1) XLR-4M
8.25 in. W x 4.5 in. H x 1.75 in. D
(210 mm x 114 mm x 44 mm)
Weight
ICS-221.34 lb. (0.61 kg)
Notice About Specifications
While Clear-Com makes every attempt to maintain the accuracy of the
information contained in its product manuals, that information is
subject to change without notice. Performance specifications included
in this manual are design-center specifications and are included for
customer guidance and to facilitate system installation. Actual
operating performance may vary.
5-2
ICS-22 Speaker Panel Instruction Manual
Vitec Group Communications
LIMITED WARRANTY
Vitec Group Communications (VGC) warrants that at the time of
purchase, the equipment supplied complies with any specification in
the order confirmation when used under normal conditions, and is free
from defects in workmanship and materials during the warranty period.
During the warranty period VGC, or any service company authorized
by VGC, will in a commercially reasonable time remedy defects in
materials, design, and workmanship free of charge by repairing, or
should VGC in its discretion deem it necessary, replacing the product
in accordance with this limited warranty. In no event will VGC be
responsible for incidental, consequential, or special loss or damage,
however caused.
WARRANTY PERIOD
Return Material Authorization
(RMA) numbers are required
for all returns.
Both warranty and
non-warranty repairs are
available.
The product may consist of several parts, each covered by a different
warranty period. The warranty periods are:
• Cables, accessories, components, and consumable items have a
limited warranty of 90 days.
• Headsets, handsets, microphones, and spare parts have a limited
warranty of one year.
• UHF wireless IFB products have a limited warranty of one year.
• UHF wireless intercom systems have a limited warranty of three
years.
• All other Clear-Com and Drake brand systems and products,
including beltpacks, have a limited warranty of two years.
The warranty starts at the time of the product’s original purchase. The
warranty start date for contracts which include installation and
commissioning will commence from the earlier of date of the Site
Acceptance Test or three months from purchase.
TECHNICAL SUPPORT
To ensure complete and timely support to its customers, VGC’s User
Support Center is staffed by qualified technical personnel. Telephone
and email technical support is offered worldwide by the User Support
Center.
Vitec Group Communications
Warranty
The User Support Center is available to VGC’s customers during the
full course of their warranty period.
Instructions for reaching VGC’s User Support Centers are given below.
i
T elephone for Europe, Middle East and Africa: +49 40 6688 4040 or
+44 1223 815000
Telephone for the Americas and Asia: +1 510 337 6600
Email: vitec.support@AVC.de
Once the standard warranty period has expired, the User Support
Center will continue to provide telephone support if you have
purchased an Extended Warranty.
For latest contact information please refer to the Service and Support
section at www.clearcom.com.
WARRANTY REPAIRS AND RETURNS
Before returning equipment for repair, contact a User Support Center
to obtain a Return Material Authorization (RMA). VGC representatives
will give you instructions and addresses for returning your equipment.
You must ship the equipment at your expense, and the support center
will return the equipment at VGC’s expense.
For out-of-box failures, use the following contact information:
Tel: +1 510 337 6600 Email: SalesSupportAPAC@vitecgroup.com
VGC has the right to inspect the equipment and/or installation or
relevant packaging.
For latest contact information please refer to the Service and Support
section at www.clearcom.com.
NON-WARRANTY REPAIRS AND RETURNS
For items not under warranty, you must obtain an RMA by contacting
the User Support Center. VGC representatives will give you
instructions and addresses for returning your equipment.
You must pay all charges to have the equipment shipped to the
support center and returned to you, in addition to the costs of the
repair.
EXTENDED WARRANTY
You can purchase an extended warranty at the time of purchase or at
any time during the first two years of ownership of the product. The
ii
Vitec Group Communications
Warranty
purchase of an extended warranty extends to five years the warranty
of any product offered with a standard two-year warranty. The total
warranty period will not extend beyond five years.
Note: VGC does not offer warranty extensions on UHF wireless
intercom systems, or on any product with a 1-year or 90-day warranty.
LIABILITY
THE FOREGOING WARRANTY IS VGC'S SOLE AND EXCLUSIVE
WARRANTY. THE IMPLIED WARRANTY OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE AND ANY OTHER
REQUIRED IMPLIED WARRANTY SHALL EXPIRE AT THE END OF
THE WARRANTY PERIOD. THERE ARE NO OTHER WARRANTIES
(INCLUDING WITHOUT LIMITATION WARRANTIES FOR
CONSUMABLES AND OTHER SUPPLIES) OF ANY NATURE
WHATSOEVER, WHETHER ARISING IN CONTRACT, TORT,
NEGLIGENCE OF ANY DEGREE, STRICT LIABILITY OR
OTHERWISE, WITH RESPECT TO THE PRODUCTS OR ANY P ART
THEREOF DELIVERED HEREUNDER, OR FOR ANY DAMAGES
AND/OR LOSSES (INCLUDING LOSS OF USE, REVENUE, AND/OR
PROFITS). SOME STATES DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR
THE LIMIT ATION ON HOW LONG AN IMPLIED WARRANTY LASTS,
SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY
EVENT, TO THE MAXIMUM EXTENT PERMITTED UNDER
APPLICABLE LAW , VGC'S LIABILITY T O CUSTOMER HEREUNDER
SHALL NOT UNDER ANY CIRCUMSTANCES EXCEED THE COST
OF REPAIRING OR REPLACING ANY PART(S) FOUND TO BE
DEFECTIVE WITHIN THE WARRANTY PERIOD AS AFORESAID.
Vitec Group Communications
Warranty
This warranty does not cover any damage to a product resulting from
cause other than part defect and malfunction. The VGC warranty does
not cover any defect, malfunction, or failure caused beyond the control
of VGC, including unreasonable or negligent operation, abuse,
accident, failure to follow instructions in the manual, defective or
improperly associated equipment, attempts at modification and repair
not approved by VGC, and shipping damage. Products with their serial
numbers removed or defaced are not covered by this warranty.
This warranty does not include defects arising from installation (when
not performed by VGC), lightning, power outages and fluctuations, air
conditioning failure, improper integration with non-approved
components, defects or failures of customer furnished components
resulting in damage to VGC provided product.
This limited warranty is not transferable and cannot be enforced by
anyone other than the original consumer purchaser.
This warranty gives you specific legal rights and you may have other
rights which vary from country to country.
iii
iv
Vitec Group Communications
Warranty
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