Matrix Plus 3 System Instruction Manual
2000 Clear-Com Intercom Systems
All Rights Reserved
Part Number 810263 Rev. A
Clear-Com Intercom Systems
4065 Hollis Street
Emeryville, CA 94608-3505
U.S.A
Clear-Com is a registered trademark of Clear-Com Intercom Systems.
The Clear-Com Logo is a registered trademark of Clear-Com Intercom Systems.
Matrix Plus is a registered trademark of Clear-Com Intercom Systems.
IBM is a registered trademark of International Business Machines Corp.
MS-DOS is a registered trademark of Microsoft Corp.
Windows and Windows NT are registered trademarks of Microsoft Corp.
Page 3
CONTENTS
OPERATION1-1
Description1-1
Operation1-1
Front Pan el1-1
Talk Button and Light1-1
Answer-Back Facility1-2
Intercom-Level Control1-3
Program-Level Control1-3
Integral Microphone1-3
Tone Alerts1-4
Remotely Controlled Operation1-4
Internal Adjustments and Connections1-6
Call-Alert Tone-Leve l C ontrol (1)1-6
Minimum-Volume Control (2)1-6
Option Switches (3)1-6
Remotely Controlled Operation (S1-2 and S1-3)1-7
Matrix Connector (4)1-7
Program-Input Connector(5)1-7
Power Connection (6)1-8
QUICK START2-1
INSTALLATION3-1
MAINTENANCE4-1
Troubleshooting Tips4-1
Technical Reference4-3
Component Layouts/Bills of Materials/Schematics4-4
ICS-21/21 DT Main PCB4-4
Matrix Option PCB4-8
SPECIFICATIONS5-1
CLEAR-COM LIMITED WARRANTY6-1
Factory Service6-1
Warrant y Repair6-1
Non-War ranty Repair6-2
ICS-21/21DT SPEAKER STATION
i
Page 4
ICS-21/21DT SPEAKER STATION
Page 5
1
OPERATION
DESCRIPTION
The Clear-Com ICS-21/21D T speaker stati on is designed for use in theatr es, live
performances , industrial environments, and small tele vision facilities. It features
excellent speech in telligibility, even in high noise levels, and can b e customized
through its programmab le options.
• The ICS-21/21DT offers
simple operation.
• Fully operational from the
front panel.
The talk button operates in momentary mod e. The integral microphone and
speaker offer half-duplex communication. The ICS-21/21DT offers both visible
and audible call signaling to attract the attention of operators.
A balanced program input allows the monitoring of external audio through the
speaker. This program input can also be used as a paging function.
The integral speaker’s volume level can be adjusted usi ng a fro nt- panel knob. An
internal control allows setting a minimum speaker level. An automatic speaker
switching circuit will quiet the speaker when the talk button i s activated.
The ICS-21/21DT is power ed local ly. In permanent wall installation s, a 16-VAC
doorbell transformer will provide a convenient source of power. In DT-Box
installations, a 14- to 18-VAC wall-mounted transformer will suffice. The
connections to this transformer are made to the circuit board’s two-terminal,
plug-on connector. T he unit mounts either in a standard four-gang electrical
outlet box or in an optional Clear-Com DT -Box. The extra-thick front panel and
compact, surface-mounted circuitry results in a reduced size and lighter weight
package that maintains Clear-Com ruggedness. The Matrix frame connects to an
eight-wire modular jack.
OPERATION
Normal operation of the ICS-21/21DT speaker station only requires access to
the front-panel controls. The controls located elsewhere on the unit are intended
to be set-and-forget in n a ture. For intercom operatio n, set the intercom-level
control to the desired level and press the talk button when talking.
• Features include a talk
button, answer-back
facility, and pr ogr am-level
control.
ICS-21/21DT SPEAKER STATION
FRONT PANEL
The controls, indicators, and connectors on the ICS-21/21DT front panel are
shown in Figure 1 on page 1-2 and are described in the text that follows.
Talk Button and Light
This momentary-action button activates the panel microphone so that audio is
transmitted to the answer-back label or the programmed station/i n terface talk
label. This light must be on for audio to be transmitted. It lights when the talk
button is held.
1-1
Page 6
ro
Intercom Level
Answer Back
Talk
Program Level
Mic
Call Waiting
• The answer-back facility
offers several features
including an answer-back
button, a call-waiting
light, and the ability to
answ er subsequent calls
from unselected labels.
• The ICS-21/21DT
features intercom and
program-level controls.
Figure 1: Front Panel
Answer-Back Facility
The answer-back facility answers calls from stations or interfaces that the station
has not currently selected.
Call-Waiting Light
This dual-function light:
• is steadily lit when a call signal is received.
• flashes to indicate a call-waiting signal, which has priority over a call signal.
Answer-Back Button
This three-function button:
• sends a call signal to programmed label when the call-waiting light is off.
• The internal microphone
provides hassle-free use.
1-2
• directs audio to the longest-waiting call in the call-waiting stack when the
call-waiting light is flas hing.
• ends the current conversation from the call-waiting stack when the
call-waiting light is steadily on.
Answer-Back Stack
The answer-back stack tracks incoming calls from any label that is not assigned
to the station. These calls are availa ble in the order they were received. The
length of time the calls are available before they are automatically removed is set
in the configuration program.
The label assigned to the station will never appear in the answer-back stack
Note:
and duplicate labels are never added.
ICS-21/21DT SPEAKER STATION
Page 7
Answering a Call from the Answer-Back Stack
To answer a call from the answer-back stack:
1. Press and release the answer-back button to select the longest-waiting call.
2. Press the answer-back button while responding. The call-waiting light will be
on steadily.
• The call-waiting light does
not light when a call is
rece ived from a
programmed label.
• Note: The configuration
program can be set to
also send an audible
signal through the
speaker, whic h can only
be heard if the intercom
level is turned up.
Terminating Calls Answered with the Answer-Back Button
To terminate the call answered with the answer-back button, turn off th e
call-waiting light, and recover the previous call:
• The receiving station can terminate the call by pressing and releasing the
answer-back button.
• The calling station can terminate the call.
Answering Another Call from the Answer-Back Stack
To answer another call from the answer-back stack:
• If the calling station disconnected the call, the call-waiting light will flash.
• If the receiving station disconnected th e call, a call from an other unselected
label will be activated when the answer-back button is released.
Sending a Call Signal
The answer-back button can send call signals to a station or interface currently
on the selected talk/listen path when the call-waiting light is not on. Th e light
will turn on when the button is pressed and turn off when it is released.
Receiving a Call Signal
The call-waiting light turns on when another station sends a call signal and
remains on during the call.
• Note: Forcing the
trimpots past their stop
points will damage them.
ICS-21/21DT SPEAKER STATION
Intercom-Level Control
This control sets the speaker’s required listen level, but does not affect the
program-input level.
Program-Level Control
This control sets the program input’s audio level in the panel speaker.
Integral Microphone
This microphone is built into the front panel.
1-3
Page 8
Tone Alerts
Tone alerts are set through the configuration program. The station has the
following three tones:
TONEMEANING
• You can remotely control
the ICS-21 speaker
station.
• Remotely controlled
operation must be set up
both in the ICS-21 and in
the Matrix System.
Four rapid beepsCall signal
Two beepsLabel change
Single beepMonitoring
Table 1: Tone Alerts
REMOTELY CONTROLLED OPERATION
The ICS-21 can be progr ammed to be r emotely contr olled. Th is featur e can be a
benefit when the ICS-21 is used in a location where it is not possible for the
person speaking on it to control it. This feature can also be used to remotely
monitor locations.
Remotely controlled operation must be enab led both in the ICS-21 and in the
Matrix System. To set remotely controlled operation in the ICS-21, use the
following steps:
1. Remove power from the ICS-21.
2. Remove or partially remove the ICS-21 from its outlet box or enclosure.
1-4
3. Set Option Switches S1-2 and S1-3 to the ON position, towards the front
panel. Refer to Figure 2.
4. Fasten the ICS-21 into its box or enclosure and reconnect power.
To set remotely controlled operation fo r the ICS-21 in the Matrix System, use
the following steps in PGM-WIN progr a m:
1. From the FILE menu, select ON-LINE TO MATRIX.
2. From the SETUP menu, select HARDWARE and LABELS. Assign labels to
the stations by clicking on the TALK LABEL for the port the station is
connected to and typing in the label you want the station to have. For this
example, the ICS-21 station will be named ICS21 and the master station will be
named 2003.
3. Select the ATTACHMENTS tab.
4. Click on the ROUTES button.
ICS-21/21DT SPEAKER STATION
Page 9
5. Click on EDIT SOURCE-DESTINATION.
6. Highlight the ICS21 label. Click on route SOURCE.
7. Highlight the 2003 label. Click on route DESTINATION.
8. Click on END EDITS.
9. Select the ACTIVATE WITH LISTEN check box and the AVAILABLE
check box.
10. From the CONFIGURE menu, select ATTACHMENTS.
• Control the ICS-21
speaker station remotely
when the operator needs
to be hands-free.
11. Click the STATION button and double-click ICS21.
12. Click on ROUTE 1. This will move the route from the left window to the
right.
13. Click the KEY ASSIGNMENTS tab.
14. Double-click the 2003 label and click on the desired Talk key. This will
place the ICS21 label on that key's talk and listen.
15. Click SELECT NEW and double-click ICS21. Select 2003 by highlighting
it and then click on the white box below TALK near the graphic of the station.
(LISTEN will automatically track.)
16. Select the LOCAL PEREFENCES tab.
17. Disable CAL L SIGN AL T O NES fo r ICS-21 label. (This is optional. It will
prevent the four call-signal beeps from sounding each time you set a talk to the
ICS-21 station.)
18. Select the GLOBAL ADVANCED tab.
19. Select the AUTO-SIGNAL check box for the ICS21 label.
20. Click APPLY.
ICS-21/21DT SPEAKER STATION
1-5
Page 10
• The station’s internal
controls provide the
ability to customize the
ICS-21/21DT to
numerous applications.
INTERNAL ADJUSTMENTS AND CONNECTIONS
The controls and connectors inside the ICS-21/21DT are shown in Figure 2 on
page 1-6. They can be adjusted without completely removing the panel from its
wall box or D T-Box e n c l os ure by re moving the t op t w o screws and l oo se n ing the
bottom two screws a few turns. The panel can then be tilted out from the wall to
make the controls accessible as shown in the lower view of Figure 2 on page 1-6.
VIEW FROM TOP OF
ICS-21
3
OPTION SWITCHES
POWER CONNECTION
6
321
1
CALL ALERT TONE LEVEL CONTROL
4
2
MINIMUM VOLUME CONTROL
PROGRAM INPUT
5
MATRIX CONNECTOR
FRONT PANEL
• An RJ-45 provides audio
and data communications
to the Matrix frame.
1-6
Figure 2: Internal Controls
Call-Alert Tone-Level Control (1)
This control must be disabled by turning the control fully counterclockwise.
Minimum-Volume Control (2)
This control adjusts the minimum setting of the intercom-level control on the
front panel. This is normally adjusted when the system is set up and shouldn’t
need to be adjusted during normal operation. This feature can be disabled by
turning the control fully counterclockwise.
Option Switches (3)
Of the three option switches, only S1-1 should be configured when the system is
set up, and should not be changed in normal operation. The other two switches
(S1-2 and S1-3) should remain in the off position. The ON position of each
switch is toward the circuit board and the OFF position is toward the front
panel.
ICS-21/21DT SPEAKER STATION
Page 11
• The minimum-volume
control assures that the
volume cannot be
completely turned off.
Internal Microphone Gain (S1-1)
This switch determines the microphone’s sensitivity. When the switch is in the
ON position (default), talking should be done within 2 ft. of the front panel. If it
is necessary to talk from a greater distance, the switch should be turned OFF.
Remotely Controlled Operation (S1-2 and S1-3)
These switches set either normal or remotely controlled operation. When they
are in the OFF position, operation is normal and the talk/listen function is
controlled by the Talk button. When they are in the ON pos ition, the talk/
listen function is remotely controlled by another Matrix station. Both switches
must be in either the ON or OFF position. The ICS-21 will not function if S1-2
and S1-3 are in different positions.
Matrix Connector (4)
This eight-wire modular jack (RJ-45) provides an audio and data
communications link to the Matrix system.
Program-Input Connector(5)
A three-terminal, plug-on connector provides the program input to the station.
Program is fed to the speaker. This level is controlled by t he program-leve l
control. The program-input connector accepts a balanced or unbalanced
line-level audio signal from -20 dBv to +10 dBv. If this input is connected to the
stage announce (SA) output of a main station, it can be used as a paging input.
Because the level of this input is independently adjustable from the intercom
audio volume, it can be used to override the intercom audio in all modes except
remote listen-page. The program input is also independent of the mode setting.
The pinout of the program-input connector is as follows.
• The program-input
connector provides
program input to the
station.
ICS-21/21DT SPEAKER STATION
PIN NUMBERFUNCTION
1Ground (shield)
2Positive signal
3Negative signal
Table 2: Pinout Information
PIN 1
ICS-21/21DT PROGRAM
INPUT CONNECTOR
2
3
1
XLR CONNECTOR
1-7
Page 12
• The station can obtain
power from three
sources.
• Note: Both 10-VA C and
16-VAC doo rbell
transformers are
commonly available at
hardwar e stor es, but only
the 16-VAC transformers
are suitable in this case.
Figure 3: Program Input Connector Wiring
Power Connection (6)
The station requi re s local power, which can come from vario us sources,
including:
16-VAC Doorbell Transformer
A doorbell transformer can be attached to a separate box containing the
power-line connection and the low-voltage, 16-VA C can be routed to the
connector on the EB-4W circuit board. This connection is especially useful if the
headset or speaker station is installed in a wall.
14-VAC Wall-Mounted Power Supply
A Clear-Com wall-mounted po wer supply (part number 400008) can be used for
powering the station from 120 VAC. (Use part number 400011 for 220 VAC
power.) This connection is a better choi ce if the headse t or speake r is mounted in
a desktop box, such as a Clear-Com DT-Box, which is not located on a wall.
24- to 28-VDC Source
The headset or speaker station can be powered from a DC source, such as
batteries.
To connect the selected power supply:
1. Connect the two w ires from the power so urce to the two-position, plug-on
terminal strip.
2. Plug this connector onto the circuit board as shown in Figure 2 on page 1-4.
1-8
ICS-21/21DT SPEAKER STATION
Page 13
ICS-21/21DT SPEAKER STATION
1-9
Page 14
2
QUICK START
• Users can use the “Quick
Start” approach to get
their stations up and
running in minutes.
• Note: When the station
is initially powered, the
call-waiting lamp will
blink slowly indicating the
station is attempting to
communic a te w ith the
Matrix frame. Once
communication is
established, the blinking
will stop.
1. Unpack the unit and insp e ct i t fo r any damage th at may h av e o ccu rred during
shipping.
2. Set the option switches to the default (toward the front panel) position.
3. Connect the RJ-45 connector to the Matrix frame.
4. Connect 14- to 18-VAC power to the two-terminal, plug-on connector.
5. Install the ICS-21/21DT into the four-gang outlet box or DT-Box.
6. Set listen levels (see “Intercom-Level Cont rol” on page 3).
7. The speaker station should now be operating properly.
8. Read the rest of this manual for further information.
ICS-21/21DT SPEAKER STATION
2-1
Page 15
•
ICS-21/21DT SPEAKER STATION
Page 16
ICS-21/21DT SPEAKER STATION
Page 17
3
INSTALLATION
• The ICS-21/21DT runs
on 14- to 18-VAC power.
• Note: If the station is to
be installed in a DT-Box,
the back cover of the DTBox must first be
removed. It is retained
with four screws. Feed the
power cable through one
slot and fasten it to the
strain relief as shown in
Figure 4 at right.
1. Connect the 14- to 18-VAC power to the two-position terminal strip. Plug the
terminal strip onto the P2 as show in Figure 2 on page 1-6.
2. Connect the eight-wire, modular RJ-45 conn ect or to J1 as shown in Figure 2
on page 1-6.
3. If the RJ-45 Matrix connector should need to be unplugged, use the following
procedure.
1. Remove power from the station.
2. If th e station is insta lled in a DT-Box, remove the front panel. It is
retained with four screws.
3. Using long-nosed pliers, grasp the top and bottom of the plug so that the
retaining clip will be depressed. Pull the plug out with the pliers.
• Removing the RJ-45
Matrix connector requires
three steps.
Figure 4: DT-Box Wiring
ICS-21/21DT SPEAKER STATION
3-1
Page 18
ICS-21/21DT SPEAKER STATION
Page 19
4
MAINTENANCE
TROUBLESHOOTING TIPS
Listed below are some of the more common problems the station may
experience, their possible causes, and suggested solutions.
SYMPTOMCAUSESOLUTION
• Sometimes when the talk
light doesn’t work it’s
because the station isn’t
receiving power.
• When the system doesn’t
operate, make sure there
isn’t an incompatibility
problem.
System does not operate
and the talk light does
not turn on when talk
button is pressed.
System does not operate
and the talk light does
not turn on when talk
button is pressed.
System does not operate
and the call-waiting
light blin ks slowly.
System does not operate
and the call-waiting
light blinks quickly.
The station is not
receiving 14- to
16-VAC power.
The station has an has
an internal failure.
Communication with
the system is lost.
1. S1-2 and/or S1-3 are
not off.
2. An incompatibility
problem with the
Matrix system.
Check the circuit
powering the station
and make sure all plug
connections are secure.
The station requires
servicing.
Make sure each
eight-wire, modular
connector is securely
plugged in, check th e
wiring, and ensure that
the Matrix system is
turned on.
1. Turn S1-2 and/or S1
off, then remove and
restore power to the
station.
2. Contact the dealer or
Clear-Com’s technical
service.
ICS-21/21DT SPEAKER STATION
System operates
incorrectly. The talk
light does not come on
when talk button is
pressed or stays on until
talk button is pressed.
The speaker is off when
it should be on.
Operating mod e
switches are set
incorrectly.
Refer to the section of
this manual on option
switches (page 1-5).
4-1
Page 20
SYMPTOMCAUSESOLUTION
• System feedback can
have three different
causes.
Speaker does not
operate, but the talk
light comes on when
1.The intercom-level
knob is turned all the
way down.
talk button is pressed.
2.The speaker plug or
wiring has come loose.
Hum or buzz in system.Inductive pickup caused
by close proximity of
this speaker station or
connected stations to
power lines or
transformers.
System feedback
(acoustical).
The intercom-level
control at this station or
another station is set t oo
high.
System feedback
Channel unterminated.Set the main station or
(acoustical).
1. Adjust control
appropriately.
2. Make sure speaker is
connected internally.
Relocate the offending
unit or wiring.
Adjust.
power supply
termination switch for
the appropriate channel
to the ON position.
• When the program signal
is distorted, ch eck
whether the progra m
input is getting too much
signal.
System feedback
(acoustical).
The station’s
microphone is too close
to an open speaker on
another station.
Program signal sounds
distorted.
Program signal sounds
distorted.
The program-le vel
control is set too h igh.
The program input
circuit is overloaded.
Rapid clicking noise. 1. Defective wiring or
connectors.
2. Defective IC1 on
710533 assembly.
Turn down the speaker
or change the u nit’s
location.
Turn the
program-level control
counterclockwise.
Reduce the gain of the
program signal at the
source, such as an audio
mixer.
Frequency Response250 Hz to 12 kHz, contoured for intelligibility
Limiter Range20 dB
Speaker Amplifier
Speaker Type2.5 in. round, 16 ohm
Power Output2 W into 16 ohms
Frequency Response200 Hz to 15 kHz, ±3 dB
Signal-to-Noise75 dB
Distortion< 0.5% THD at 1 kHz
Speaker Level98 dB SPL at 3 ft.
Program Amplifier
(Transformer less, balanced
differential input)
Input Level-20 dBV
Input Impedance> 100k ohm
Frequency Response150 Hz to 15 kHz, ± 3 dB
Power Requirements
Voltage16 to 18 VAC
Current100 mA average
Internal Connectors
Intercomeight-wire modular connector
Programthree-position, plug-on screw terminals
AC Powertwo-position, plug-on screw term inal s
Internal Controls
(3) Option switches; (1) Minimum Volume Level control
8.25 in. W x 4.5 in. H x 1.75 in. D (210 mm x 114 mm x 44 mm)
ICS-21/21DT SPEAKER STATION
5-1
Page 30
Weight
ICS-211.14 lb. (0.51 kg)
ICS-21DT4.06 lb. (1.83 kg)
Notice About Specifications
While Clear-Com makes every attempt to maintain the accuracy of the inform at ion
contained in its product manuals, that information is subje c t to chang e wit hout noti ce.
Performance specifications included in this manual are design-center specifications and are
included for customer guidance and to facilitate system installation. Actual operating
performance may vary.
5-2
ICS-21/21DT SPEAKER STATION
Page 31
6
CLEAR-COM LIMITED WARRANTY
• Return Authorization
Numbers are required for
all returns.
• Warranty and non-
warranty repairs are
available. Contact the
factory.
The Clear-Com warranty does not cover any defect, malfunction, or failure
caused beyond the control of Clear-Com, including unreasonable or negligent
operation, abuse, accident, failure to follow instructions in the manual, defective
or improperly associated equipment, attempts at modification and repair not
authorized by Clear-Com, and shipping damage. Products with their serial
numbers removed or defaced are not covered by this warranty.
This warranty is the sole and exclusive express warranty given with respect to
Clear-Com products. It is the responsibility of the user to determine before
purchase that this product is suitable for the user's intended purpose.
Any and all implied warranties, including the implied warranty of
merchantability are limited to the duration of this express limite d warranty.
Neither Clear-Com nor the dealer who sells Clear-Com products is liable for
incidental or consequential damages of any kind.
For your own records fill in the information below:
Model No. Ser ial No.
Date Purchased
Purchased from (dealer)
Address
CityStateZIP
FACTORY SERVICE
Do not return any equipment to the factory without firs t obtaining a Return
Authorization Number.
All equipment returned for repair must be accomp anied by documentation
stating the return address, telephone number, date of purchase, and a description
of the problem.
Send equipment to be repaired to:
Customer Service Department
Clear-Com Intercom Systems
4065 Hollis Street
Emeryville, CA 94608-3505
Telephone: (510) 496-6666
Fax: (510) 496-6610
Web site: www.clearcom.com
WARRA NTY REPA IR
If in warranty, no charge will be made for the repairs. Equipment being returned
for warranty repair must be sent prepaid and will be returned prepaid.
ICS-21/21DT SPEAKER STATION
6-1
Page 32
NON-WARRANTY REPAIR
Equipment that is not under warranty must be sent prepai d to Clear-Com. If
requested, an estimate of repair costs wi ll be issued prior to service. Once rep air is
approved and repair of equipment is completed, th e equipment will be shipped
freight collect from the factory.
6-2
ICS-21/21DT SPEAKER STATION
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