Vitec Group Communications, LLC.
850 Marina Village Parkway
Alameda, CA 94501
U.S.A.
Vitec Group Communications
7400 Beach Drive
IQ Cambridge
Cambrideshire
United Kingdom
CB25 9TP
The Vitec Group plc
Beijing Representative Office
Room 706, Tower B
Derun Building, YongAn Dongli A No.3
Jianwai Ave., Chaoyang District
Beijing, P.R.China 100022
® Clear-Com, CellCom/FreeSpeak and the Clear-Com Communication Systems
logo are registered trademarks of The Vitec Group plc.
Please read and follow these
instructions before operating
an ICS-2003 intercom panel.
IMPORTANT SAFETY INSTRUCTIONS
For your safety, it is important to read and follow these instructions
before operating an ICS-2003 intercom panel:
(1) WARNING: To reduce the risk of fire or electric shock, do not
expose an ICS-2003 intercom panel to rain or moisture. Do not
operate an ICS-2003 intercom panel near water, or place objects
containing liquid on it. Do not expose an ICS-2003 intercom panel to
splashing or dripping water.
(2) For proper ventilation, make sure ventilation openings are not
blocked. Install the ICS-2003 according to the directions in the
Installation Chapter of this manual.
(3) Do not install an ICS-2003 intercom panel near a heat source such
as a radiator, heat register, stove, or other apparatus (including
amplifiers) that produces heat. Do not place naked flame sources such
as candles on or near an ICS-2003.
(4) Do not defeat the safety purpose of the polarized or grounding-type
plug. A polarized plug has two blades, with one blade wider than the
other. A grounding-type plug has two blades and a third grounding
prong. The wide blade or the third prong is provided for your safety. If
the provided plug does not fit into your outlet, consult an electrician for
replacement of the obsolete outlet.
(5) Protect the power plug from being walked on or pinched particularly
at plugs, convenience receptacles, and the point where they exit from
the ICS-2003 chassis.
(6) Only use attachments/accessories specified by Clear-Com
Communication Systems.
(7) Unplug the ICS-2003 panel during lightning storms or when unused
for long periods of time.
(8) Refer all servicing to qualified service personnel. Servicing is
required when:
• The ICS-2003 panel has been damaged in any way, such as when
a power-supply cord or plug is damaged.
• Liquid has been spilled or objects have fallen into the ICS-2003
panel’s chassis.
• The ICS-2003 panel has been exposed to rain or moisture.
• The ICS-2003 panel does not operate normally.
• The ICS-2003 panel has been dropped.
Please familiarize yourself with the safety symbols in Figure 1. When
you see these symbols on an ICS-2003 intercom panel, they warn you
of the potential danger of electric shock if the panel is used improperly.
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They also refer you to important operating and maintenance
instructions in the manual.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
This symbol alerts you to the presence of uninsulated dangerous
voltage within the product's enclosure that might be of sufficient
magnitude to constitute a risk of electric shock. Do not open
the product's case.
This symbol informs you that important operating and maintenance instructions are included in the literature accompanying
this product.
Figure ii-1: Safety Symbols
vi
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1
OPERATION
INTRODUCTION
This chapter describes how to operate an ICS-2003 display intercom
panel and its digital equivalent, the ICS-2003T. Panel operators can
use this manual after the Eclipse System has been correctly installed
and configured.
This chapter describes
how to operate an
ICS-2003 display
intercom panel, and
how to operate its digital
equivalent, the
ICS-2003T.
DESCRIPTION
ICS-2003/ICS-2003T DISPLAY PANEL
The ICS-2003/2003T intercom panel is assembled in a small, 2-RU
high (2.5 in. or 6.35 cm) chassis with 12 selectors. The panel has the
following features:
• Built-in speaker and optional plug-in panel microphone
• Front-panel headset connector
• Call signaling ability
• “Answer Back” facility
• Local program input and volume control
• Programmable relay
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ICS-2003 Intercom Panel Instruction Manual
• Mute relay
• Two logic inputs for external control of selected panel functions
• Page override support
PANEL OPTIONS
The ICS-2003/2003T can be equipped with the following options:
• OPT-100 Auxiliary Audio Output
• XP-12/22 or XPL-12/22 Expansion Panels
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FRONT-PANEL CONTROLS AND INDICATORS
This section describes the front-panel controls and indicators. These
include:
• The display screen
• Intercom and program controls
• Talk/listen selectors and indicators
• “Answer Back” facility
• Keypad buttons
Figure 1-2 illustrates the ICS-2003/ICS-2003T front-panel controls and
indicators.
Panel Mic Connector
Headset Connector
Selector keys (12)
Answer-back key
LCD Display
Listen indicator (green)
Talk indicator (red)
Intercom Volume
Program Volume
Keypad
Figure 1-2: ICS-2003 Front-Panel Controls and Indicators
Display Screen
The display screen is divided into five areas, or windows. These
include the talk, listen, answer-back, message, and symbol
areas/windows.
Answer-back window
Message window
Listen
window
Symbol window
Ear icon
1-2
Figure 1-3: ICS- 2003 Display Screen
Talk Window
The talk window is located directly above the selectors, and shows the
currently assigned labels. Assigned labels are accessed when the
selector is pushed or latched in the “talk” position (down). Each
selector can be assigned as many as four labels. Each label can
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represent a talk path to a panel, interface, fixed group, or party line, or
can activate a programmable control function.
Listen Window
The listen window is located directly above the talk window. It contains
one listen label per selector. Labels refer to the listen paths that are
established when the selector is pushed up.
Answer-Back Window
The answer-back window is located above the “Answer Back” selector.
It displays a list of as many as five incoming calls. The first caller’s
label is closest to the “Answer Back” selector and is highlighted.
Subsequent calls are placed to the right of the first in the window. This
list is called the answer-back stack.
Message Window
The message window displays panel status and error messages.
Symbol Window
The symbol window displays two graphic symbols. The functions of the
two symbols are as follows:
• Ear symbol—indicates when someone is listening to (monitoring) the
panel.
• Window-indication symbol—displays a W (for window) and a Roman
numeral I or II to indicate which talk/listen window is active, as
toggled by the “Swap” button (See “Swap Button (9)” on page 14.).
Non-Displaying Characters
Certain Latin characters that may be present in a label will not be
displayed on the ICS-2003 display screen and will be replaced by
spaces. These characters are:
• ` (grave) is displayed as a space
• | (bar) is displayed as a space
• _ (underscore) is displayed as a space
• ~ (asciitilde) is displayed as a space
• { (braceleft) is displayed as a space
• } (braceright) is displayed as a space
• ¬ (logicalnot) is displayed as a space
Users should avoid the use of these characters in labels that may be
configured on ICS-2003 panels as the replacement of the characters
with spaces could cause operator errors.
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Communication-Error Indicator
If the panel should lose data communication with the matrix frame:
• It will display the message “WAITING FOR ECLIPSE
CONNECTION.”
• All of the red LEDs will flash slowly.
When data communication is restored, the panel will automatically
return to normal operation.
Speaker/Headset Level Controls
To adjust the speaker or headset volume, use the “Intercom” and
“Program” volume controls. The speaker volume can also be affected
by three software-controlled functions: Page Override, Mute Level, and
Listen Level Adjustment.
Intercom Volume
The “Intercom” volume control sets the overall level of all signals
coming from the matrix frame.
Program Volume
The “Program” volume control adjusts the volume of the signal coming
into the panel through the auxiliary input of the “Miscellaneous”
rear-panel connector.
Page Override
Page override is a special function in the panel in which the intercom
volume defaults to a preset to a value when commanded to by the
central matrix. Any fixed group can be assigned the page-override
function through the configuration program.
The configuration program determines preset value for each panel. If
the preset value is lower than the setting of the front-panel volume
control, the volume will be controlled by the front-panel control.
Mute Level
This turns down the speaker level when any talk is active at the panel.
The amount of muting (measured in dB) is set by the configuration
program for each panel. This function helps prevent possible feedback.
The maximum amount of muting is 15 dB below full volume. If the front
panel control is set below that level, then muting will have no effect.
Listen Level Adjustment
The level of any active listen path can be adjusted individually. Refer to
“Listen-Level Mode” on page 8.
Headset Connector
The headset connector provides a front-panel connection for a
headset. Plugging in a headset will initially cause the panel to switch to
headset-microphone operation and will turn the speaker off.
Unplugging the headset will cause the panel to switch to
panel-microphone operation and will turn the speaker on.
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Talk/Listen Selectors and Indicators
The following section describes the operation of the talk/listen
selectors and their associated indicators.
Selector Operation
The selectors operate as both talk and listen selectors; they also work
as volume controls when the panel is in listen-level mode (see
“Listen-Level Mode” on page 8). Pressing a selector down accesses a
talk label; pushing it up accesses a listen label. Pushing the talk
selector down and quickly releasing it will “latch” the selector and the
talk path will stay active until it is pressed again. Pressing and holding
a talk selector causes the talk path to stay active only for as long as it is
held down. Listen selectors operate in the same manner.
To prevent the selector on the panel from latching in the talk position
(local latch disable), or to prevent any panel from latching a talk to the
panel (global latch disable) use the configuration program.
Talk and Listen Indicators
When a talk path is active, the selector’s red LED lights continuously.
When a listen path is active, the selector’s green LED lights
continuously.
Monitoring/Eavesdropping Indicators
If any other panel begins monitoring a panel a beep (the
monitoring-alert tone) will sound at the panel.
To inhibit the monitoring-alert tone, use the configuration program.
Call-Waiting Indicator
If a panel calls another panel with a selector programmed with the
caller’s label, the red LED will flash rapidly. This flashing is a
call-waiting tally. To answer the incoming call, push the indicated talk
selector. The call-waiting tally will be cleared when the call is answered
or after the call is terminated and the answer-back, auto-clear time out
lapses.
Regardless of whether a selection is programmed with a caller’s label,
the label will be placed in the answer-back stack (see “Removing
Labels from the Answer-Back Stack” on page 7).
In-Use Tally Indicator
If a selector is assigned to a label and another panel is currently using
that label, the LED will double-flash once per second to indicate the
label is in use. This tally must be enabled from the configuration
software.
Telephone Off-Hook Tally Indicator
When a telephone interface is assigned to a talk selector, the talk LED
will flash once per second if that telephone is off the hook. This tally
must be enabled from the configuration program.
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Radio Receiver Active Tally Indicator
When a two-way radio interface port is assigned to a talk selector, the
LED will flash once per second when that radio’s receiver is active.
This tally must be enabled from the configuration program.
Panel Connected Tally Indicator
This tally is used when a panel is connected to the frame by a
high-speed data line (such as an ISDN or T1 line) that might be
inactive periodically. The red LED of any talk selector associated with
that panel will flash once per second when the panel is on-line. This
tally must be enabled from the configuration program.
Audio Presence Tally Indicator
When a label is assigned to a listen selector, the LED will flash once
per second to indicate someone is talking on that channel. This tally
must be enabled from the configuration program.
Answer-Back Facility
The primary function of answer-back facility is to answer or call other
panels or interfaces not assigned to a panel’s selectors. Panels and
interfaces that are assigned to a panel’s selectors also can be
answered or called with the answer-back facility.
The following sections describe the use of the answer-back facility.
Answer-Back Window
The answer-back window is located above the “Answer Back” selector.
It displays a list of as many as five incoming calls. The first caller’s
label is closest to the “Answer Back” selector and is highlighted.
Subsequent calls are placed to the right of the first in the window. This
list is called the answer-back stack.
Answer-Back Selector
The “Answer Back” selector answers calls from panels and interfaces
that are both assigned and unassigned to the panel.
When a call arrives from a panel or interface:
• The calling panel’s label will be placed in the answer-back stack and
be highlighted in the answer-back window.
• The red LED will flash.
These two conditions will continue until the call is answered, or until
the answer-back time-out period lapses and the caller’s label is
automatically removed. To answer the call, push the “Answer Back”
selector. The LED will stay on steady, indicating an active talk path to
the caller. The talk path is active for as long as the selector is held.
Note: The “Answer Back” selector cannot be latched; it is a
momentary-only function.
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Calls from panels or interfaces assigned to panel selectors will also be
indicated by their associated LEDs.
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Answer-Back Label Selection
If another call or calls comes in while using the answer-back selector:
• The user will hear the caller’s voice
• The label will be placed in the answer-back stack.
To answer the next caller:
1. Push up on the “Answer Back” selector to highlight the desired label
in the answer-back stack.
2. Once the desired label is highlighted, press the selector down to
talk.
Removing Labels from the Answer-Back Stack
Any label will be automatically removed from the stack if it is not
answered within a certain time interval, which is set by the
answer-back auto-clear time in the configuration program.
To manually remove the current caller’s label from the answer-back
stack, push up on the “Answer Back” selector.
Calling an Unassigned Panel
To call a destination in the answer-back stack:
1. Push up on the “Answer Back” selector to highlight the desired label
in the answer-back stack.
2. Once the desired label is highlighted, press the selector down to
talk.
Keypad: Single-Function Buttons
The first column of buttons on the keypad consists of:
• “Mic On/Off”
• “Speaker On/Off”
• “Mic Select”
• “Listen Level”
Mic On/Off Button
This button activates the panel or headset microphone, whichever has
been selected. The LED indicates when the microphone is on. If a talk
is activated while the microphone is off, it will turn on for the duration of
the call.
Speaker On/Off Button
This button functions only when a headset is plugged into the panel. To
toggle the speaker on and off, push the “Speaker On/Off” button. The
LED indicates when the speaker is on.
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Mic Select Button
This button selects the panel or headset microphone. If a headset is
plugged in, the panel will automatically switch to headset microphone
operation. If the headset is unplugged, the panel will automatically
switch back to panel microphone operation. The LED to will be on
when the panel microphone is active.
Listen Level Button
The Listen Level button has four functions:
• Activating the listen-level mode
• Resetting the listen-level settings
• Sending call signals
• Releasing auto-answered telephone lines
Listen-Level Mode
To use the listen-level adjust mode:
1. Push (for less than 1 second) and quickly release the “Listen Level”
button.
2. “Listen Level Adjust Mode” will appear in the message window to
indicate the function is on and the LEDs of all active listen selectors
will begin to flash.
Note: Only active selectors can be adjusted in listen-level mode.
3. Use the selector associated with the intended label to increase (up)
or decrease (down) the volume.
4. To exit, push the “Listen Level” button or wait for the 3 second
time-out.
Listen Level Reset
To reset the Listen Level to default settings:
1. Press (for less than 1 second) and quickly release the “Listen Level”
button.
2. Press and hold the “Listen Level” button for 3 seconds.
3. Release the “Listen Level” button.
Call Signals
To activate a call signal push and hold (for at least 1 second) the
“Listen Level” button until the panel indicates it is in “Call Signal” mode.
The call signal will be sent each time the selector with that label
assignment is pushed down and will remain so until the call-signal
mode times out (about 5 seconds).
Call signals can be issued to any talk label assigned to a panel’s
talk/listen selectors. If more than one label is assigned to a selector, all
labels will receive the signal. If a label is a fixed group, the entire group
will receive the call signal. If the label is a party line, then every panel
listening on the party line will receive the call signal.
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Remote Telephone Line Release
This function is available only if specifically enabled in the
configuration program. To hang up a TEL-14 telephone interface left off
the hook:
1. Push and hold the “Listen Level” button on the ICS-2003.
2. The CALL SIGNAL: message should be displayed.
3. Wait for approximately 2 seconds after the CALL SIGNAL: message
appears on the display.
4. While holding the “Listen Level” button, press a talk selector for the
desired telephone interface.
5. Release the “Listen Level” button.
Note: In addition to hanging up the telephone interface, this will
deactivate any talk/listen selector set to the interface from
anywhere in the system.
Keypad: Administrative Buttons
The upper portions of 5 of the 12 buttons are labeled with the function
active during normal panel operation; these functions are:
• (3) “Menu”
• (5) “Display Listen” Labels
• (9) “Swap” window
• (*) “Dial” phone
• (#) “SA” (studio/stage announce)
Menu Button (3)
The “Menu” (3) button on the keypad accesses the Information, Local
Configuration, System Configuration, and Maintenance menus.
Pressing the “Menu”(3) button also displays the panel’s port number
and label.
To access the menus:
1. Push the “Menu” (3) button.
2. Use the selectors and keypad as indicated to select the appropriate
menu.
If another panel calls while in a menu, that panel’s label will be added
to the answer-back stack and the operator’s voice will be heard. To
respond, push the “Answer Back” selector.
Information Menu
The Information menu allows viewing, but not modifying, the following
items:
• View Party Line Members
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• View Fixed Group Members
• View Monitoring List
• View Forced Listens
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• View Nearby Panels
View Party Line Members
This function displays interfaces preset to a party line. Use the cursor
buttons or selectors to select the desired party line.
View Fixed Group Members
This function displays panels and interfaces in each fixed group. Use
the cursor buttons or selectors to select the desired fixed group.
View Monitoring List
This function displays all panels monitoring the panel. An ear symbol in
the symbol window indicates monitoring of the panel.
View Forced Listens
This function displays destinations or sources of forced listens. Use the
selectors to select Destinations or Sources.
Viewing Destinations displays all panels or interfaces always
connected to the panel’s out-going audio. Viewing Sources displays all
panels or interfaces always connected to the panel’s incoming audio.
View Nearby Panels
This function displays all the labels set for nearby panels. This means
that two panels are within hearing distance of each other and that an
audio path between the panels can result in an audio feedback loop.
Audio paths to panels designated as nearby panels cannot be
established.
Local Configuration Menu
Selecting the Local Configuration menu allows modifying the following
items:
• Answer Back Time-Out
• Internal Level Adjust
• Display Brightness
Answerback Time-out
This menu increases, decreases, or disables the time period a caller’s
label will remain in the answer-back window. The time period is
adjustable from 10 to 60 seconds in 10 second increments; the default
period is 10 seconds. Use the selectors to change the time-out period.
Internal Level Adjust
This menu changes the panel microphone, the headset microphone,
and the headset sidetone gain. Use the selectors to raise or lower the
gain.
Display Brightness
This menu adjusts the brightness of the panel’s display. Use the cursor
buttons or selectors to adjust the brightness.
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Warning: All panel key reassignments take place immediately
upon exiting this function. Active talk and listen paths
will be disconnected when their labels are removed.
System Configuration Menu
The System Configuration menu changes some of the Eclipse System
configuration parameters typically only available through the
configuration program. These are:
• Assign Party Line Members
• Assign Fixed Group Members
• Assign Panel Keys
• Assign Forced Listens
• Change Input Level Gains
Assign Party Line Members
To add or remove an interface from a party line:
1. Choose the appropriate interface label category.
2. Choose an interface label.
3. A list of available party lines will be displayed. If the label is currently
part of any displayed party line, that party line(s) will be outlined.
Add or delete the label from a displayed party line by selecting it and
pressing Enter.
Assign Fixed Group Assignments
To add or remove panels or interfaces from fixed groups:
1. Choose the appropriate interface label category.
2. Choose an interface label.
3. A list of available fixed groups will be displayed. If the label is
currently part of any displayed fixed group, that fixed group(s) will be
outlined. Add or delete the label from a displayed fixed group by
selecting it and pressing Enter.
Assign Panel Keys
To change the talk and listen selector labels on any panel in the
system, including the selectors on accessory panels:
1. Choose a panel.
2. Choose the selector to be assigned.
Note: It may be necessary to select a talk/listen window or
expansion panel if the selector to be assigned isn’t visible. Use the
Pg Up and Pg Dn buttons for this.
3. Press the Enter button to display all labels available for assignment.
4. Select the desired label.
To select between talk keys, listen keys, and combo keys:
Some panels support keys which may be talk, or listen, or talk with
listen, sometimes called combo keys. To change between these
assignments on these panels use the keypad keys “2” or “up” and
“8” or “down.” If the selected key is shown on the top line of the
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display, pressing the “up” key will change the key assignment from
talk to listen, from listen to talk with listen, and from talk with listen to
talk. If the selected key is on the lower line pressing the “down” key
does the same. The active assignment is shown in the center of the
screen at the top of the display, a “T” is displayed for a talk
assignment, an “L” for a listen assignment, and “T+L” for a
talk-with-listen assignment.
5. Exit to save changes or abort to abandon the changes.
Warning: All panel selector reassignments take place
immediately upon exiting this function. Active talk and
listen paths will be disconnected when their labels are
removed.
Assign Forced Listens
To add or remove forced listens:
1. Select “select source -> assign destinations” to choose a single
source and assign it to multiple destinations. Select “select
destination -> assign sources” to choose a single destination and
assign multiple sources to it.
2. Choose a panel or interface label.
3. A list of destination or source labels will be displayed depending
upon the assignment method selected. If the label(s) is already
assigned to the selected label, that label will be outlined. To change
a label’s assignment status, select the label and press Enter.
Change Input Level Gain
This menu adjusts the level of the audio signal sent to the frame. Use
the selectors to raise or lower the gain.
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Panel Upgrade Facility
If a panel firmware upgrade is downloaded to the matrix by ECS with
the “Panel Prompt” option set the panel user will be asked whether the
firmware upgrade should be applied. The panel will display the
message “UPGRD TO VER nnnnn YES NO” on the display, with each
word as a label (nnnnn is the version number). The panel keys will
flash indicating an upgrade is available. This prompt will be displayed
when the upgrade is available if the panel is online, or when the panel
goes online if it is offline when the upgrade is downloaded to the
matrix.
The panel operator can decline the upgrade by pressing the “NO” key
after which the panel will return to the normal display. If the upgrade is
declined it will not be offered again until a black reset is performed on
the matrix.
If the panel user pressed the “YES” key a confirmation request is
display on the panel. The confirmation display is “ARE YOU SURE
nnnnn YES NO”. If the user selects the “NO” key the upgrade will be
cancelled and will not be offered again until a black reset is performed
on the matrix.
If the user selects the “YES” key the firmware upgrade will be applied
to the panel. The message “UPDATE IN PROGRESS” will be
dispayed while the panel is updating.
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MAINTENANCE MENU
The Maintenance menu provides functions for technical personnel. For
information on the use of these functions, see the Maintenance
chapter.
Listens Button (5)
Although not marked for the listen function, the center button (5)
displays listen labels on any display expansion panel (XPL-12 or
XPL-22) connected to the panel. Momentarily pressing and quickly
releasing the (5) button will cause all XPL panels to display the listen
labels assigned to the selectors. If the listen and talk labels are the
same, then there will be no change. The function will time-out after 5
seconds.
Swap Button (9)
The panel can support two sets of talk and listen label assignments for
its selectors. The Swap window (9) button alternates between the two
sets; the talk/listen windows display the labels for each. This effectively
doubles the selectors.
If talk/listen paths are latched on when windows are swapped, the
paths will be disconnected temporarily. When the windows are
swapped back, the previously latched paths will be re-established.
Should the label appear in both windows (not necessarily in the same
position) the path will remain latched through the swap.
Additionally, the panel can be programmed to allow talks and listens to
be active in both windows simultaneously.
This function can be inhibited from the configuration program.
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Dial Button (*)
The “Dial” phone button turns the panel keypad into a touch-tone
phone keypad, allowing DTMF tones (Touch Tones) to be generated
for telephone dialing.
To place a telephone call:
1. Push a talk selector assigned to a telephone interface.
2. After the dial tone is heard, push the “Dial” phone button on the
keypad.
3. Enter the phone number using the keypad buttons. The panel will
automatically exit dial-tone mode after 5 seconds of keypad
inactivity.
4. While the call is in progress, it is possible to enter dial-phone mode
and send DTMF tones to the destination.
This function can be inhibited from the configuration program.
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SA (Studio/Stage Announce) Button (#)
This button functions only if the panel is equipped with the OPT-100
Auxiliary Audio Input/Output option. Pressing and holding the “SA”
button sends the microphone output to the studio announce output on
the Auxiliary Audio I/O connector. All other talk paths from the panel to
the matrix frame are turned off.
REAR-PANEL CONNECTORS
This section describes only those rear-panel functions directly affecting
normal panel operation. These include the functions available through
the “Miscellaneous” connector and those added by the use of the
“OPT-100 Auxiliary Audio” connector. The actual functions these inputs
and outputs perform depend on the installation of the individual panel.
This section only describes the general use of these functions.
Miscellaneous Connector
The Miscellaneous connector includes the following functions:
• Logic input #1
• Logic input #2
• Programmable relay
• Mute relay
Logic Input #1 and #2
Each input can control one of several functions, determined through
the configuration program. Typically, these inputs are connected to an
external foot switch, a panel-mounted switch, or the logic output of
another device.
The following functions are available:
• Mic On/Off—toggles the panel’s microphone on and off.
• Mute Mic Output To Frame—turns off the audio from the panel to the
frame. It does not turn off the Hot Mic output (described in
“OPT-100 Auxiliary Audio Option” on page 17).
• Mic Off —momentarily turns off the panel’s microphone.
• Answer Back Talk/Clear—functions the same as the panel’s “Answer
Back” selector. Holding down the switch activates a talk to a label
in the answer-back stack. To clear the label, quickly press and
release the switch.
• Studio Announce—sends the output of the panel’s selected
microphone (panel or headset) to the panel’s Studio Announce
(SA) audio output, and activates the SA relay. The microphone
output is not sent to the frame. The SA output and relay are only
present if the panel has the OPT-100 Auxiliary Audio I/O Option
installed. (The SA options are described in “OPT-100 Auxiliary
Audio Option” on page 17).
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• Speaker OFF—turns off the panel speaker, disabling all audible
output from the panel.
• PTT: Activate All Talk Keys—implements a push-to-talk function for all
talk selectors. When the logic input is active, the panel operates
normally. When the logic input is deactivated, all active talk
selectors are disabled. Any controls (relays, etc.) assigned to the
labels are activated or deactivated along with their assigned labels.
The LED indicators associated with the active talk selectors
operate normally regardless of the PTT status. This input only
controls latched talks.
• Activate Talk Switch #1— equivalent to pressing the panel’s first
(leftmost) talk selector; a momentary and latching activation.
• Activate Talk Switch #2—equivalent to pressing the panel’s second
talk selector; a momentary and latching activation.
• Activate Listen Labels Button—equivalent to pressing the “Listen
Labels” button to display listen labels on any display expansion
panel (XPL-12 or XPL-22) connected to the panel.
• PTT: Activate Two-Way Radio Keys—implements a push-to-talk
function for all two-way radio talk selectors. When the logic input is
active, the panel operates normally. When the logic input is
deactivated, all active two-way radio talk selectors are disabled.
Any controls (relays, etc.) assigned to the labels are activated or
deactivated along with their assigned labels. The LED indicators
associated with the active two-way radio talk selectors operate
normally regardless of the PTT status. This input only controls
latched talks.
Programmable Relay
Each ICS-2003 panel includes a relay controlled by the system
program and independent of the local panel function. This relay can be
assigned to any label(s) in the system, which will activate whenever a
talk or listen is set to that label(s). If activating the relay is the only
action desired, assign the relay to a Control label. See the Eclipse Configuration System Manual for more details.
The relay can activate an external device, such as an applause light in
a studio, a cue light, or a security door lock. Any programmable relay in
the system can be activated from any panel in the system, including a
direct-inward-access caller.
Mute Relay
The mute relay is activated whenever any talk selector is activated at
the panel. The mute relay is commonly wired such that whenever it is
activated, the volume of the monitor speaker in that room is decreased
(muted).
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OPT-100 Auxiliary Audio Option
The OPT-100 Auxiliary Audio option provides the following features:
• Hot Mic output
• SA audio and relay outputs
• Auxiliary audio line level output
Hot Mic Output
The Hot Mic output is a balanced, line-level, transformer-isolated feed
of the signal from the currently selected microphone (panel or
headset). The Hot Mic output is active regardless of whether the panel
has talk paths set and regardless of the front-panel’s control settings.
Studio/Stage Announce Audio and Relay Outputs
The SA output is a balanced, line-level, transformer-isolated feed with
the same signal sent to the Hot Mic output, except it is only active
when the SA button on the panel’s front panel is pressed or when
activated by Logic Input #1 or #2, which is configured for the Studio
Announce Function.
Auxiliary Audio Line Level Output
The Auxiliary Audio Line Level output is a balanced, line-level,
transformer-isolated feed of the input to the panel’s internal speaker.
For example, this output could be used to feed an external amplifier
connected to loudspeakers.
EXPANSION PANEL OPERATION
Optional expansion panels provide additional selectors that operate
the same as a panel’s selectors, including talk, listen, tally, and error
indication.
The XPL-12 expansion panel provides 10 additional keys, while the
XPL-22 provides 20 additional keys. Each expansion panel offers
illuminated 5-character labels for every key.
Only one rack unit (1RU) of a standard Electronics Industry
Association equipment rack is required for each expansion panel. The
panels’ compact size makes them ideal for use in TV control rooms,
edit suites, mobile OB vans, and any other location where many
talk/listen keys are necessary but space it at a premium.
Although the center button (5) on the panel’s keypad is not marked for
a function, it has the function of displaying “listen” labels on any display
expansion panel (XPL-12 or XPL-22) connected to the panel.
Momentarily pressing and quickly releasing the “5” button will cause all
XPL panels to display the listen label assigned to the key. If the listen
and talk labels are the same, then there will be no change. The
function will time-out after 5 seconds.
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2
INSTALLATION
INTRODUCTION
This chapter describes the installation of the ICS-2003/ICS-2003T
display panel, including:
• Panel placement
• Wiring
• Mains AC power
• Adjustments
Leave at least 2 inches
(51mm) of clearance
behind the panel for
connecting cables.
• Configuration
• Accessory panels
MOUNTING PANELS
Locate all intercom panels at comfortable heights for operation and
leave at least 2 inches (51 mm) of clearance behind the rear of the
panel’s chassis to allow for cable connectors.
Accessory panels, that are intended to expand or enhance panel
operation are usually mounted next to or near the panel with which
they are associated. Leave at least 2 inches (51 mm) of clearance
behind the rear of the panel to allow for cable connectors.
Accessory panels can be located as far as 25 ft. (7.6 m) away from the
panel. A 6-ft. (1.8 m) cable is supplied to connect them.
WIRING
This section provides detailed wiring diagrams for all panels’ wiring
systems.
Eclipse uses either a twisted, 4-pair transmission, a single-pair twisted,
or a coax scheme between the panel and the frame using the industry
standard RJ-45 connector. Refer to Installing an Eclipse Matrix System: An Overview for RJ-45 connector installation and use, and the
type of cable needed for connection between panels and frames.
Most panels have a DB-15M and an RJ-45 connector to connect them
to the frame. Panels with only a DB-15M connector include a kit
containing one DB-15F/RJ-45 adapter. The adapter allows the use of
RJ-45 connectors on both ends of the connection between the frame
and the panel.
Connections to external devices via the Miscellaneous connector, use
the included DB-15M connector to construct one or more cables to
connect external devices to the panel.
The following sections describe connecting the panel to the matrix
frame, and all the connections between the panel and local devices.
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Each of the following sections describes cable and panel connector
wiring:
• Analog matrix frame to panel wiring
• Digital matrix frame to panel wiring
• Matrix panel Miscellaneous connector wiring
• OPT-100 Auxiliary Audio I/O option
• Binaural headset wiring
ANALOG MATRIX FRAME TO PANEL WIRING
The analog audio RS-422 data communications module (COM-10)
uses a 4-pair wiring scheme between the frame and panels. This
module requires an MVX-A16 card in the frame.
Although some Matrix Panels have a DB-15M (male) connector for
connection to the Matrix frame, most have a built-in RJ-45 connector.
For those panels with a DB-15 male connector, Vitec Group
Communications provides a properly wired DB-15F (female) to RJ-45
adapter for direct connection with RJ-45 terminated cables.
Additionally, panels configured for digital communication are equipped
with a BNC.
Four-pair analog wiring is typically wired with shielded CAT5 RJ-45
cable.
• Pair 1 transmits analog audio from the matrix port to the panel.
• Pair 2 transmits RS-422 data from the panel back to the matrix card
port.
• Pair 3 transmits analog audio from the panel to the matrix card port.
• Pair 4 transmits RS-422 data from the matrix port back to the panel.
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Matrix Frame End
ATT-T568B (Modular Jumpers Wired One to One)
R
Panel End
S-422 Receive +
RS-422 Receive -
Audio Receive +
Audio Send +
Audio Send -
Audio Receive -
RS-422 Send +
RS-422 Send -
1
2
3
4
5
6
7
8
1 2 3 4 5 6 7 8
Pair 2
Pair 1
Pair 3
Pair 4
Rear View of
Connector
Figure 2-4: Matrix Frame to Panel Wiring
1
2
3
4
5
6
7
8
DIGITAL MATRIX FRAME TO PANEL WIRING
The ICS-2003T differs from the ICS-2003 because it contains an
internal digital audio/data communications module (COM-20) that
works in conjunction with the DIG-2 digital interface module to connect
digital panels to the matrix.
The DIG-2 digital interface module offers two options for wiring the
frame to intercom panels. One option is a single pair of double
shielded (braid and foil) 24 AWG conductor CAT-6 Enhanced STP
cable with RJ-45 connectors.
In addition, each panel may require other connector wiring, depending
on what options and accessories are installed.
Single-Pair Digital
Single-pair digital wiring requires double-shielded 24 AWG conductor
CAT-6E enhanced STP cable with RJ-45 connectors. Pair 1 transmits
and receives multiplexed audio or data between the matrix port and
the panel.
Note: Ensure that the Select switch on the panel’s re ar panel is in
the correct position for the intended use.
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Matrix Frame End
ATT-T568B (Modular Jumpers Wired One to One)
nd
M
M
Panel E
No Connection (NC)
No Connection (NC)
No Connection (NC)
ultiplexed Data/Audio
ultiplexed Data/Audio
No Connection (NC)
No Connection (NC)
No Connection (NC)
1
2
3
4
5
6
7
8
Pair 1
1
2
3
4
5
6
7
8
Figure 2-5: Matrix Frame to Digital Panel Wiring Using RJ-45
MATRIX PANEL MISCELLANEOUS CONNECTOR
WIRING
Most local devices connect with the panel via the Miscellaneous
connector.
The following sections discuss how to wire the various functions
available on the “Miscellaneous” connector.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
+ Program Input
- Program Input
Audio Ground
Second Ear Ground
Second Ear Output
Logic Ground
Logic Ground
Logic Input #2
Logic Input #1
Mute Relay Normally Closed
Panel Relay Normally Closed
Mute Relay Wipe
Panel Relay Wipe
Mute Relay Normally Open
Panel Relay Normally Open
Figure 2-6: Miscellaneous Connector Pinout
External Program Feed Input
The external program feed input allows the panel operator to
simultaneously monitor audio from an external source and intercom
audio.
The input is designed to accept a balanced, line-level audio feed at a
nominal level of 0 dB. The program feed input passes through the
2-4
panel’s “Program” volume control before being mixed with the audio at
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the panel. The program feed (program audio) can be heard on the
panel’s speaker and headset; it cannot be heard by other panels in the
Matrix system.
To connect an external program feed to the panel:
1. Connect the balanced audio pair to pins 1 and 9.
2. Connect a shield or ground connection if available to the connector’s
pin 2 (see Figure 2-6 on page 1-4).
Logic Input #1 and #2
Each input can control one of several functions, determined through
the configuration program. Typically, these inputs are connected to an
external foot switch, a panel-mounted switch, or the logic output of
another device.
The following functions are available:
• Mic On/Off—toggles the panel’s microphone on and off.
• Mute Mic Output To Frame—turns off the audio from the panel to the
frame. It does not turn off the Hot Mic output (described in
“OPT-100 Auxiliary Audio I/O Option” on page 8). For an example
of how to use this option, see “External Program Feed Input” on
page 4.
• Mic Off —momentarily turns off the panel’s microphone.
• Answer Back Talk/Clear—the same functions as the panel’s “Answer
Back” key. Holding down the switch activates a talk to a label in the
answer-back stack. To clear the label, quickly press and release
the switch.
• Studio Announce—sends the output of the panel’s selected
microphone (panel or headset) to the panel’s Studio Announce
(SA) audio output, and activates the SA relay. The microphone
output is not sent to the frame. The SA output and relay are only
present if the panel has the OPT-100 Auxiliary Audio I/O Option
installed. (The SA options are described in “OPT-100 Auxiliary
Audio I/O Option” on page 8).
• Speaker OFF—turns off the panel speaker, disabling all audible
output from the panel.
• PTT: Activate All Talk Keys (Push To Talk)—when enabled from the
configuration program and the logic input is active, the panel
behaves normally. When this function (logic level) is deactivated, it
disables activation of all talk labels, implementing a push-to-talk
function for the panel. Any controls (relays, etc.) assigned to the
labels are activated or deactivated along with their assigned labels.
The LED indicators associated with the active labels behave
normally regardless of this input’s activity. This input controls
momentary and latched talks.
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ICS-2003 Intercom Panel Instruction Manual
• Activate Talk Switch #1—equivalent to pressing the panel’s first
(leftmost) talk selector; a momentary and latching activation.
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• Activate Talk Switch #2—equivalent to pressing the panel’s second
talk selector; a momentary and latching activation.
• Activate Listen Labels Button—equivalent to pressing the “Listens”
button on the keypad; all modes of the “Listens” button are
supported.
• PTT: Activate Two-Way Radio Keys—implements a push-to-talk
function for all two-way radio talk selectors. When the logic input is
active, the panel operates normally. When the logic input is
deactivated, all active two-way radio talk selectors are disabled.
Any controls (relays, etc.) assigned to the labels are activated or
deactivated along with their assigned labels. The LED indicators
associated with the active two-way radio talk selectors operate
normally regardless of the PTT status. This input only controls
latched talks.
Use normally open type switches to activate the logic inputs. Connect
the switches as follows (Figure 2-6 on page 1-4):
• Logic input #1—pins 4 to 5 (pin 4 = ground)
• Logic input #2—Pins 11 to 12 (pin 11 = ground)
Note: Do not apply external voltage to the logic inputs.
Mute Relay Contacts
The mute relay is activated whenever any talk selector is activated at
the panel. The mute relay is commonly wired such that whenever it is
activated, the volume of the monitor speaker in that room is decreased
(muted). See Figure 2-6 on page 1-4.
Both normally open and normally closed contacts are provided. They
are rated at 1 Amp at 24 VDC. This relay is not designed for switching
mains AC line voltage. To switch an external device running on mains
AC line voltage, use an external relay (or other switching mechanism)
activated by this relay.
Programmable Relay Contacts
Each panel includes a relay controlled by the system program and
independent of the local panel function. This relay can be assigned to
any label(s) in the system, which will activate whenever a talk or listen
is set to that label(s). If activating the relay is the only action desired,
assign the relay to a Control label. See the Eclipse Configuration System Manual for more details.
The relay can activate an external device, such as an applause light in
a studio, a cue light, or a security door lock. Any programmable relay in
the system can be activated from any panel in the system, including a
direct-inward-access caller. Figure 2-6 on page 1-4 shows the wiring of
the relay contacts to the Miscellaneous connector.
Both normally open and normally closed contacts are provided. They
are rated at 1 Amp at 24 V DC. This relay is not designed for switching
mains AC line voltage. To switch an external device running on mains
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AC line voltage, use an external relay (or other switching mechanism)
activated by this relay.
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OPT-100 AUXILIARY AUDIO I/O OPTION
The OPT-100 Auxiliary Audio option provides the following features:
• Hot Mic output
• SA audio and relay outputs
• Auxiliary audio line level output
Figure 2-7 shows the pinout for the intercom panel’s DB-15F Auxiliary
Audio I/O connector. Following are descriptions and wiring information
for the OPT-100 Auxiliary Audio I/O option.
"Auxiliary I/O" Connector DB-15F
1
+ SA Output
9
10
11
12
13
14
15
2
3
4
5
6
7
8
- SA Output
Audio Ground
Audio Ground
SA Relay Normally Open
Ground
SA Relay Wiper
Ground
SA Relay Normally Closed
- Aux Line Level Out
+ Aux Line Level Out
Ground
Ground
- Hot Microphone Out
+ Hot Microphone Out
2-8
Figure 2-7: Auxiliary I/O Connector
Hot Mic Output
The Hot Mic output is a balanced, line-level, transformer-isolated feed
of the signal from the currently selected microphone (panel or
headset). The Hot Mic output is active regardless of whether the panel
has talk paths set and regardless of the front-panel’s control settings.
Connect to pins 8 and 15 for a balanced output. Pin 7 is available as a
shield or ground source (see Figure 2-7).
Studio/Stage Announce Audio and Relay Outputs
The SA output is a balanced, line-level, transformer-isolated feed with
the same signal sent to the Hot Mic output, except it is only active
when the SA button on the panel’s front panel is pressed or when
activated by Logic Input #1 or #2, which is configured for the Studio
Announce Function.
Connect to pins 1 and 9 for a balanced SA audio output. Pin 2 is
available as a shield or ground source (see Figure 2-7).
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Both normally open and normally closed contacts are provided. They
are rated at 1 Amp at 24 VDC. This relay is not designed for switching
mains AC line voltage. To switch an external device running on mains
AC line voltage, use an external relay (or other switching mechanism)
activated by this relay (see Figure 2-7). The following table shows the
pins available for the SA relay.
Pin DescriptionPin Number
N.O. (normally open)3
WIPER (common)4
N.C. (normally closed)5
Table 2-1: Studio Announce Pins Availability
Auxiliary Audio Line Level Output
The Auxiliary Audio Line Level output is a balanced, line-level,
transformer-isolated feed of the input to the panel’s internal speaker.
For example, this output could be used to feed an external amplifier
connected to loudspeakers.
Connect to pins 6 and 13 for a balanced output. Pin 14 is available as
a shield or ground source (see Figure 2-7).
BINAURAL HEADSET WIRING
Although the panel has a second earphone output, it functions and is
wired differently than some other ICS panels. The output is not
available on the “Miscellaneous” connector, but on the panel’s main
board on a separate header connector. This output would be available
if a six-pin headset connector is installed on the front or rear of the
panel.
The default configuration of the panel has both earphone outputs being
fed with intercom and program audio. Figure 2-8 shows the wiring of a
six pin XLR connector for a binaural headset.
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Front Panel Headset Connector
7
6
113
1
2
X
3
115
1
2
X
3
120
1
2
X
3
1
2
X
3
1
2
X
3
1
2
X
3
1
2
3
5
4
Figure 2-8: Binaural Headset Wiring
MAINS AC POWER
The panel has a separate, external DC power supply with a removable
AC power cord. The power supply is “universal,” operating over a
voltage range of 90 to 260 VAC and 45 to 65 Hz. The maximum
dissipation is 30 W.
A bracket has been provided to mount this external supply if
necessary.
2-10
ADJUSTMENTS
The following panel parameters are adjustable internally on the panel’s
main PCB by selecting options in the configuration program:
• Headset Sidetone
• Panel Microphone Gain
• Speaker Mute
• Page Volume Level
• Panel-to-Matrix card Baud Rate
All these parameters are set to factory defaults. Most panels should
operate at these default settings; however, some applications may
require readjustment.
HEADSET SIDETONE
Sidetone is the sound of the user’s voice in his headset.
Refer to the Eclipse Configuration System Instruction Manual for
instructions on adjusting sidetone.
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PANEL MICROPHONE GAIN
The preamplifier gain of the panel microphone can be adjusted over a
range of 0 to 10 dB; the maximum is the panel microphone gain’s
default setting. However, if two panels are talking to each other at the
same time with the panel microphone gain set to maximum, feedback
may occur even if the speaker mute (see “Speaker Mute”) is set to
maximum. In this case, it will be necessary to turn the panel
microphone gain down. Similarly, in some noisy environments it may
be necessary to turn the panel microphone gain down and have the
operator talk more closely into the microphone.
Refer to the Eclipse Configuration System Instruction Manual for
instructions on adjusting panel microphone gain.
SPEAKER DIM
When a panel microphone and a speaker are used together, feedback
is possible. To reduce this possibility, the panel software will mute (turn
down) the speaker level by some predetermined amount when both
the microphone and speaker are enabled. The speaker mute can be
adjusted from 0 to 15 dB; its default setting is 6 dB.
Refer to the Eclipse Configuration System Instruction Manual for
instructions on muting the speaker.
PAGE VOLUME LEVEL
When Page Override is assigned to a label, the audio level at the
destination panel(s) is predetermined. This function allows talking to
someone even if his panel’s volume control is off. Two things will
happen when a panel activates such a label:
• If the destination speaker was off, it will turn on.
• The panel(s)’s speaker output will be at the predetermined level
regardless of the “Intercom” volume control setting, unless this
control is set higher than the predetermined level.
The page volume level can be adjusted within a range of 0 to 10,
equivalent to the front-panel control settings of 0 equals off and 10
equals full pot. The page volume level’s default setting is 5.
Refer to the Eclipse Configuration System Instruction Manual for
instructions on using Page Override.
CONFIGURATION
Assign each panel’s name and other parameters by using the Eclipse
Configuration System Program (see Eclipse Configuration System Manual for more information). Also refer to the Operation chapter for
details regarding the configuration options available from the
ICS-2003’s menus.
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ACCESSORY PANELS
The following sections describes how to install the following optional,
accessory key panels:
• The XPL-12 Display Expansion Panel adds 10 talk/listen selectors to
a panel.
• The XPL-22 Display Expansion Panel adds 20 talk/listen selectors to
a panel.
The installation procedure is identical for these two panels.
XPL TYPE EXPANSION PANELS
The XPL series provides selectors labeled with electronic displays that
are automatically updated whenever changes are made.
Only one rack unit (1RU) of a standard Electronics Industry
Association equipment rack is required for each expansion panel. The
panels’ compact size makes them ideal for use in TV control rooms,
edit suites, mobile OB vans, and any other location where many
talk/listen keys are necessary but space it at a premium.
Model XPL-12 provides 10 additional selectors with displays and
model XPL-22 provides 20 additional selectors with displays. Each
panel can accept a maximum of 60 additional selectors.
MOUNTING
All accessory panels are mounted in a standard 19-inch wide (48.3 cm)
standard Electronics Industry Association rack, requiring one unit of
rack space each. Leave at least 2 in. (51 mm) of clearance behind the
rear of the chassis to allow for cable connectors.
POWER
Each XPL panel is powered by an external AC transformer (included).
Confirm that the transformer is correct for the line voltage being used.
To connect the AC power transformer to an XPL panel, route the
transformer’s secondary lead to the “AC Power Input” connector on the
back of the panel. This is a 2.1 mm coax connector. When routing the
lead, use the lead stress relief on the back of the panel. The panel can
be powered by any 12- to 16-V RMS AC source rated for 750 mA.
PANEL CONNECTION
A cable is supplied with each panel to connect it to a panel or to
additional panels. The cable is 6-ft. long (1.8 m) and has a DB-9F
connector on one end and a DB-9M connector on the other end. If
custom length cables are to be made, they should be made with 9
conductor control cable with 22 to 24 AWG wire. The pins should be
wired one-to-one between the male and female connectors. The
maximum distance between the panel and the last expansion panel
should be 25 ft. (7.6 m).
To connect an accessory panel to an intercom panel:
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1. Plug the DB-9M end of the cable supplied into the “Accessory
Panel” connector on the back of the panel.
2. Plug the DB-9F end into the “From Intercom Panel” connector on the
rear panel of the accessory panel.
To connect an additional accessory panel:
1. Plug the DB-9M end of the additional key panel’s cable into the “To
Next Expansion Panel” connector on the back of the preceding key
panel.
2. Plug the DB-9F end of that cable into the “From Intercom Panel”
connector on the back of the additional key panel.
More panels can be added by using this “daisy-chaining” method.
The numbering of expansion selectors will be in the order of the daisy
chaining. The first panel will be selectors 1 to 20, the second will be
selectors 21 to 40, and so forth.
CONFIGURATION
After physically placing the key panels and connecting them to a panel,
the number of accessory keys installed in the panel must be
programmed into the configuration program. Refer to the Eclipse Configuration System Instruction Manual for more information.
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3
MAINTENANCE
INTRODUCTION
This chapter provides panel microprocessor resetting instructions,
maintenance menu use, troubleshooting guidelines, schematics,
assembly drawings, and component lists.
PANEL RESET
The panel’s microprocessor has a reset button located in an unmarked
hole just below the program volume knob on the right side of the unit’s
front panel. If the panel is acting erratically, try resetting it by
performing one of the following:
• Insert a small screwdriver or a stiff piece of wire (such as a bent
paper clip) into the hole and pushing the reset button.
• Unplug the panel from AC power and reconnect.
TROUBLESHOOTING
When experiencing the symptoms listed below, attempt the following
solutions in the order outlined. The solutions are listed in order of
difficulty with the first being the most simple and easy.
• The panel’s display and all front-panel indicators fail to light.
1. Check mains AC power into the panel.
2. Ensure the external power supply is properly connected to the
panel.
3. Replace the panel.
• The display shows unexpected characters.
1. Power the panel off and turn it back on.
2. Reset the panel’s matrix card in the matrix frame.
3. Replace the panel.
• The LED indicator above a selector does not light when the
selector is pressed.
1. Ensure the selector has a label assigned to it (the LED indicator will
not light without an assigned label).
2. Reset the panel.
3. Replace the panel.
• Keypad button functions do not operate, or the panel beeps
when a button is pressed (affected buttons could include
“Assign,” “Panel,” “Dial,” “Menu,” and “Swap”).
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1. Ensure the function has not been inhibited from the configuration
program of the panel’s local Configuration menu.
2. Reset the panel.
3. Replace the panel.
• The panel appears to activate talk paths, but other panels can’t
hear the panel operator.
1. Check “Mic On/Off” and “Panel Mic” buttons to ensure the intended
microphone is selected and on.
2. If the correct microphone is turned on, ensure the panel audio has
not been muted externally through the logic inputs.
3. Make sure the panel has not been defined as a nearby panel.
4. Activate the Matrix Loopback mode from the panel’s Maintenance
menu to check the audio paths to the matrix.
5. Enable eavesdropping on the panel.
6. Test the integrity of the panel’s audio path by temporarily setting a
forced listen to it.
7. Reset the panel.
8. Replace the panel.
• The panel is inoperative and all red LEDs flash slowly.
1. Wait 60 seconds. If the matrix frame has just been powered up, it is
possible it is still downloading the configuration to the Matrix cards.
2. Ensure the cable connecting the panel to the matrix is plugged in at
both ends.
3. Check the integrity of the data paths, especially the polarity for
panels using a COM-10 communication module.
4. Check the configuration program to ensure the panel has been
assigned the correct port type.
5. Confirm the matrix card type matches the panel. Panels with
COM-10 communication modules should have an MVX-A16.
6. Reset the panel’s matrix card in the Matrix frame.
7. Replace the panel’s matrix card in the Matrix frame.
8. Reset the panel.
9. Replace the panel.
3-2
• No audio from the panel’s speaker.
1. Ensure the ‘Intercom” knob on the panel’s front panel is turned up.
2. Ensure the “Speaker On/Off” button is on.
3. Check whether audio can be heard in a headphone.
4. Check the configuration program and the panel’s logic inputs to
ensure the speaker has not been software disabled.
5. Test the integrity of the panel’s audio path by temporarily setting a
forced listen to it.
6. Reset the panel’s Matrix card in the Matrix frame.
7. Replace the panel’s Matrix card in the Matrix frame.
8. Reset the panel.
Clear-Com Communication Systems
ICS-2003 Intercom Panel Instruction Manual
Page 43
‘
9. Replace the panel.
• The operator cannot hear another panel’s page or call signal
tones.
1. Adjust the “Page Volume” control of the panel using the
configuration program (refer to the Eclipse Configuration System Manual).
2. Check the panel’s configuration to see if page override is enabled.
• Announce tones (eavesdropping indication, change tones, etc.)
aren’t heard at the panel.
Check the configuration program to see if the monitoring tones and
change tones are enabled.
• No speaker audio from the external program feed.
1. Check the “Program” knob on the panel’s front panel.
2. Check the program source.
3. Reset the panel.
4. Replace the panel.
• The headphone isn’t receiving audio from the external program
feed.
1. If the external program feed is audible in the speaker, check the
panel’s configuration program to ensure the program was not
disabled for the second earphone feed.
2. Replace the panel.
• Accessory panels do not function.
1. Check the accessory panel’s connection on the panel’s rear panel.
2. Ensure the external AC power transformers are correctly connected
to the accessory panels.
3. Check the configuration program to ensure the correct number of
selectors are configured.
Clear-Com Communication Systems
ICS-2003 Intercom Panel Instruction Manual
3-3
Page 44
BILL OF MATERIALS
Miscellaneous
DeviceDescriptionPart No.
Cable26 Pin 3 in Ribbon730078
Cable34 Pin Ribbon730181
Cable20 Pin Ribbon, 2mm connectors730208
Display60 x 480 Pixel EL Display390056
Speaker2 1/2 in. 8 OHM 3.5W500103
CordPower610022
Power Supply+5, +12, & -12 V760050
3-4
Clear-Com Communication Systems
ICS-2003 Intercom Panel Instruction Manual
Page 45
TECHNICAL REFERENCE
HEAD SENSE
LOGIC IN 1
LOGIC IN 2
ACCESSORY
INTERNAL IN/OUT CONTROL REGISTERS UNDER SPI CONTROL
IN REG
OUT REG
SHIFT
SHIFT
SA ENABLE
SPI 8 BIT
SPI 8 BIT
AUX RELAY
TALK ENABLE
SPIRXD
SPICLK
AUDIOCNTRL
SPITXD
SPICLK
AUDIOCNTRL
MUTE RELAY
PANELS
AP TEST
PORT
SPRXD
SPTXD
SPCLK
TEST
SERIAL
TEST
PORT
ICS-2003 DIGITAL BLOCK DIAGRAM
INTERCOM VOLUMEPROGRAM VOLUMEMISC. CONTROLS
SIDE
EAR 2
OUT REG
EAR 2EAR 2
EAR 1
SPI 8 BIT
SHIFT
DTMF
GENERATOR
AUDIOLEV1
AUDIOLEV2
AUDIOLEV3
SIDE
SPCLK
SPCLK
SPCLK
SPTXD
EAR 1EAR 1
SPTXD
SPTXD
HEAD MIC
AUDIOCNTRL
AUDIOLEV2
AUDIOLEV3
AUDIOLEV1
SPRXD
PA8
PA7
MICRO-PROCESSOR
PA6
PA5
FRNTPNL
PA3
PA4
DATA BUS D0-D15
TEST
RXD2
TXD2
PA2
PA0
PA1
RESET
CLOCK
OSC
ADDRESS BUS A1-A19
Jan. 14, 1998
PB10
XPDCLK
CE3
TINSEL0
TINSEL1
XPDOUT
XPDIN
PB8
PB9
CE2
32K X 832K X 8
PB7
CE1
DECODE
LO BYTE
HI BYTE
MEMORY
MEMORY
TOUT2
PB6
CE0
ADDRESS
DISPLAY
DISPLAY
FPSTRB
SPTXD
SPCLK
TIN1
PA9
PA10
PA12
PB3
PB5
PROGRAM
MEMORY
LO BYTE
128K X 8128K X 8128K X 8128K X 8
PROGRAM
MEMORY
HI BYTE
RAM
MEMORY
LO BYTE
RAM
MEMORY
HI BYTE
DISPLAY CONTROLLER
ANNOUNCE
XPDSTRB
PB11
RXD1
TXD1
CONTROL BUS
SPICLK
AUDIOCNTRL
ANNOUNCE
TONE
FILTER
SPI SERIAL DATA BUS
TONE
OUTPUT TO
AUDIO
DIGITALLY
CONTROLLED
POTS
SPKSPK
ADAC CONTROL
DIGITALLY
CONTROLLED
POTS
DIGITALLY
CONTROLLED
POTS
PANEL
MIC
TINSEL0
TINSEL1
TIN1
Clear-Com Communication Systems
ICS-2003 Intercom Panel Instruction Manual
ADAC &
DATA
FRNTPNL
SPCLK
SWITCHES AND
LEDS
SELECT
SPRXD
SPTXD
FRONT PANEL
FRONT
PANEL
POTS
DISPLAY
COM
MODULE
Figure 3-9: Digital Block Diagram—ICS-2003 Main PCB
Clear-Com Communication Systems
ICS-2003 Intercom Panel Instruction Manual
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Page 78
DeviceDescriptionPart #Designator
MT9171APDIGITAL NETWORK INT481046IC3
5600424-BIT DSP 40MHZ481071IC6
IFPGADNIC FRAMER, COM 20710451IC1
Miscellaneous
DeviceDescriptionPart #Designator
ConnectorJUMP JAX210103JP1
ConnectorHEADER MULTI PIN
HEADER((PER)PIN)
Connector15 PIN (M) RT ANG PC
MTG D TYPE CON
ConnectorDUAL ROW HEADER 17
POS. .230IN
ConnectorRJ-45 RT ANG MOD
CON 1-PORT
SHIELDED
ConnectorBNC RT ANGLE PC
MNT W/THREAD BUSH
InductorFERRITE EMI SUP-
PRESSOR 400MA
SwitchDPDT MICRO-SUBMIN-
IATURE SWITCH
Transformer2745B 2:1 PULSE
TRANSFORMER
210112JP1(2)
210188J1
210279J4
210335J2
210354J5
181001L1 L2 L3
510124S1
560023T1
3-38
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ICS-2003 Intercom Panel Instruction Manual
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4
SPECIFICATIONS
Note: 0 dBu is referenced to 0.775 V RMS
FRONT-PANEL CONTROLS AND CONNECTORS
Talk/Listen Switches:12
Function Buttons16
Answer Back Switch1
Volume Controls2
Headset Connector1 D4M XLR
Panel Mic Connector1 1/4 in. Phone Jack
REAR-PANEL CONNECTORS
MiscellaneousDB-15F
To MatrixRJ-45 & DB-15M
Audio IO (OPT-100)DB-15F
AccessoryDB-9F
DC Power5 Pin
PANEL MICROPHONE INPUT
Type:Electret
Input Level40 dBu
Gain Adjustment Range+/-5dB
Impedance200 Ohms
HEADSET MICROPHONE INPUT
TypeDynamic
Input Level-55dBu
Gain Adjustment Range+/- 5dB
Impedance200 Ohms
LOCAL PROGRAM INPUT
TypeTransformer Isolated
Impedance8k Ohms Bridging
Level0 dBu will produce full output of
speaker when volume control is fully
clockwise
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ICS-2003 Intercom Panel Instruction Manual
4-1
Page 80
HEADPHONE OUTPUTS
Impedance50 to 600 Ohms
Power1/2 W into 50 Ohms
SPEAKER AMPLIFIER OUTPUT
Impedance8 Ohms
Power2 W
LINE INPUT (2-PAIR LISTEN FROM MATRIX)
TypeTransformer Balanced
Impedance8k Ohms Bridging
Level0 dBu nominal
Freq. Resp.100 Hz to 15 kHz +/- 2 dB
LINE OUTPUT (2-PAIR TALK TO MATRIX)
TypeTransformer Balanced
Impedance150 Ohms (when talk active)
Level0 dBu nominal
Freq. Resp.100 Hz to 15 kHz, +/- 2 dB
LOGIC INPUT #1
Type5 V logic with pull-up resistor
LogicTrue = Short to Ground
LOGIC INPUT #2
Type5 V logic with pull-up resistor
LogicTrue = Short to Ground
MUTE RELAY
Contact Type1 pair SPDT (single form C)
Contact Voltage Rating24 VDC
Contact Current Rating1 Amp continuous, 2 Amps peak at 24
VDC
PANEL RELAY
Contact Type1 pair SPDT (single form C)
Contact Voltage Rating24 VDC
Contact Current Rating1 Amp continuous, 2 Amps peak at 24
VDC
AC MAINS POWER
Voltage117 VAC nominal (105 to 130 VAC)
Or220 VAC nominal (200 to 240 VAC)
AC Current0.2 Amp at 117 VAC
0.1 Amp at 220 VAC
Frequency45 to 65 Hz
4-2
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ICS-2003 Intercom Panel Instruction Manual
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TEMPERATURE
Operatingbetween 0 and 50 C (32 to 125 F)
Storagebetween 0 and 70 C (32 to 150 F)
HUMIDITY
Operation and StorageBetween 20% and 90%,
Non-Condensing
PACKAGE DIMENSIONS
Height3.5 in. (8.89 cm), (2 RU, EIA rack)
Width19.0 in. (48.26 cm)
Depth6.75 in. (17.15 cm)
Weight7.5 lbs. (4.0 kg)
OPT-100 AUXILIARY AUDIO I/O OPTION
AUDIO
Output Signal Levels0.0 dBu nominal
Impedance600 Ohms, transformer balanced
Frequency Response100 Hz to 10 kHz, +/- 2 dB of
microphone preamp or external
program input
DistortionLess than 0.5% THD
SA RELAY
Contact Type1 pair SPDT (single form C)
Contact Voltage Rating24 VDC
Contact Current Rating1 Amp continuous, 2 Amps peak at 24
VDC
Notice About Specifications
While Vitec Group Communications makes every attempt to maintain
the accuracy of the information contained in its product manuals, that
information is subject to change without notice. Performance
specifications included in this manual are design-center specifications
and are included for customer guidance and to facilitate system
installation. Actual operating performance may vary.
Clear-Com Communication Systems
ICS-2003 Intercom Panel Instruction Manual
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4-4
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ICS-2003 Intercom Panel Instruction Manual
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5
GLOSSARY
Analog Port Any of the Eclipse matrix’s analog input/output RJ-45
connectors that are used to connect cable from the matrix to panels
and interfaces. Each “port” connects to a separate audio channel in the
matrix intercom system.
Bus A bus is the channel or path between the components in the
matrix along which electrical signals flow to carry information from one
component to the next. In the Eclipse matrix the bus is located in the
etched surface of the midplane.
Call Signal A call signal is an electronic signal sent from one panel or
interface to another. A call signal can be audible and/or visual.
Typically a call signal is sent to get the attention of a panel operator
who may have turned down their intercom speaker’s volume or
removed their headset. It can also be sent to activate an electronic
relay.
Category-5 cable EIA/TIA 568 category specification relating to
network cabling. Shielded category-5 cabling is required for Eclipse
matrix wiring.
CellCom Digital wireless communications product. Sold under the
CellCom name in USA and as FreeSpeak in Europe and Asia.
Central Matrix The term “central matrix” is used to differentiate the
central hardware and software of the intercom system from the
connected audio devices. The central matrix consists of:
1. The metal housing for the circuit cards and power supplies.
2. The circuit cards.
3. The power supplies.
4. The rear panel connectors which connect the matrix’s hardware to
panels and interfaces.
Destination A device such as an intercom panel, beltpack, or interface
to which audio signals are sent. The device from which audio signals
are sent is called a “source”.
Duplex All real-time communication between individuals talking face to
face is full duplex, meaning that they can both talk and listen
simultaneously. The Eclipse matrices provide full-duplex audio.
ECS Eclipse Configuration System. Software program that guides the
operation of the central matrix circuit cards and connected panels.
EMS Element Management System. Software program that is used to
manage the Concert server system resources.
Clear-Com Communication Systems
Eclipse Glossary
Ethernet International standard which describes how information is
transmitted across a network. Provides for the efficient organization of
network components.
5-1
Page 84
Fiber-optic Cable A fiber-optic cable consists of a glass core covered
with a reflective material called “cladding” and several layers of buffer
coating to protect the cable from the environment. A laser sends light
pulses through the glass core to the other end of the cable.
FreeSpeak Digital wireless communications product. Sold under the
FreeSpeak name in Europe and Asia and CellCom in USA.
Full Duplex Refers to transmission of signals in two directions
simultaneously.
IFB “Interruptible Foldback”. The term “foldback” refers to sending
“program” audio, or some other audio mix, back to announcers while
they are on the air. Doing so allows announcers to monitor
themselves, other announcers, videotapes of commercials, or some
mix of sources, while they on the air. This is typically found in television
news and live broadcast events.
Announcers typically wear a small ear piece so they can hear the
selected foldback audio mix. When a director wants to give directions
to an announcer on air, or to announce changes in the program, the
director must “interrupt” the foldback. To do this, the director uses a
channel specifically set up to interrupt the foldback audio.
Interface Module A piece of electronic hardware designed to convert
the 4-wire signals of a central matrix port to some other form of
communication, such as 2-wire party line, telephone, etc. The interface
module is connected to a central matrix port. The external non-4-wire
device is then connected to the interface module.
ISO The ISO function, short for “panel ISOlation”, allows a panel
operator to call a destination and interrupt all of that destination’s other
audio paths and establish a private conversation. When the call is
completed the destination’s audio pathways are restored to their
original state before the interruption.
IV-R Instant Voice Router. Software that routes digital audio data
between Concert users and between Concert users and Eclipse
systems.
Label A label is an alphanumeric name of up to five characters that
identifies a source, destination, or control function accessed by an
intercom panel. Labels appear in the displays of the intercom panel.
Labels can identify panels, ports interfaced to other external
equipment, fixed groups, party lines, and special control functions.
Mode A term used to describe a light path through a fiber as in
multimode or single mode.
Multimode Fiber-optic Cable The glass core of a multimode fiber is
larger than the core of a single mode fiber, which causes the
transmitted light beam to disperse as it travels through the core. Single
mode fiber, with its smaller core, concentrates the light beam so that it
carries signals further. Multimode fiber was the first type of fiber offered
5-2
Clear-Com Communication Systems
Eclipse Glossary
Page 85
by manufacturers. Single-mode fiber evolved as production methods
improved.
Multiplexing The process by which two or more signals are
transmitted over a single communications channel. Examples include
time division and wavelength division multiplexing.
Nanometer (nm) Common unit of measure for wavelength. One
billionth of a meter.
Non-volatile Memory Data stored in the CPU’s firmware (ROM) that
is not lost when the power is turned off.
Optical Signal A laser at one end of a fiber-optic cable pulses on or off
to send a light signal through the glass core of the cable to the other
end of the cable. Because the light signals are binary (on or off), the
signal is digital.
Panel Also referred to as “station” in some cases (usually older
manuals). Any intelligent intercom device connected to the rear-panel
analog ports of the central matrix. This term does not refer to devices
connected through interface modules.
Port Any of the input/output connections (RJ-45 connectors) on the
back panel of the central matrix. These connectors and the attached
cables connect the central matrix to remote intercom devices. The
term “port” emphasizes that the connection is a “portal” between the
central matrix and the remote intercom devices.
Program Any separate audio source that is fed into the intercom
channels. In television applications, for example, “program” audio is
the audio that is broadcast on air.
Rack Unit or RU Standardized unit of mounting space on a rack panel.
Each rack unit is 1.75 inches (44.45 mm) of vertical mounting space.
Therefore 1 RU is 1.75 inches (44.45 mm) of vertical mounting space,
2 RU is 3.5 inches (88.9 mm), 3 RU is 5.25 inches (133.35 mm), and
so on.
Remote Panel Any intelligent intercom device connected to the
back-panel ports of the central matrix. This term does not refer to
devices connected through interfaces.
Sidetone The sound of the panel operator’s own voice heard in their
own earphone as they speak.
Single-mode Fiber-optic Cable The glass core of a single-mode fiber
is smaller in diameter than the core of a multimode fiber, so that the
light signal transmitted over the core is more concentrated than with
multimode fiber, which allows the signal to travel further. Single-mode
fiber evolved from multimode fiber as production methods improved.
Source In this manual, the term “source” refers to a device—such as
an intercom panel, interface, or beltpack —that sends audio into the
matrix. The device to which audio is sent is called a “destination”.
Clear-Com Communication Systems
Eclipse Glossary
5-3
Page 86
VOX In the Eclipse system, when audio at a panel exceeds a
threshold, a light switches on at the panel’s port card to visually cue the
operator. The threshold level is set in the Eclipse Configuration
Software.
V-Series Communications panels used with Eclipse systems providing
advanced facilities. Available in rack mount and desktop formats.
Wavelength-division Multiplexing (WDM) A method of multiplexing
optical signals developed for use on fiber-optic cable. Each signal is
assigned a particular wavelength on the light spectrum and therefore
many signals can be transmitted simultaneously without interfering
with each other.
5-4
Clear-Com Communication Systems
Eclipse Glossary
Page 87
ECLIPSE MANUALS
The following manuals are available covering Eclipse products and
accessories.
SOFTWARE MANUALS
Eclipse Configuration System (ECS) Instruction Manual - 810299Z
Eclipse Digital Wireless Beltpack Instruction Manual - 810376Z
5-6
Clear-Com Communication Systems
Eclipse Manuals
Page 89
LIMITED WARRANTY
This document details the Clear-Com Standard Limited Warranty for all new products for sale within all
regions with the exception of Military, Aerospace, and Government (MAG).
EXCEPT AS SET FORTH HEREIN ("LIMITED WARRANTY"), CLEAR-COM MAKES NO OTHER
WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY
WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT OF THIRD PARTY RIGHTS, OR
FITNESS FOR A PARTICULAR PURPOSE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED.
1. Standard Limited Warranty.
Clear-Com Communication Systems ("Clear-Com") warrants its
products, including supplied accessories, against defects in material or workmanship for the time
periods as set forth below provided it was purchased from an authorized Clear-Com dealer or
distributor.
a) Pursuant to this Limited Warranty, Clear-Com will, at its option:
i)repair the product using new or refurbished parts, or;
ii) replace the product with a new or refurbished product.
b) Remedies: In the event of a defect, the rights detailed in 1 (a) are your exclusive remedies. For
purposes of this Limited Warranty, "refurbished" means a product or part that has been returned
to its original specifications.
c) Standard Warranty Period (by Product):
i)All Clear-Com brand systems and products, including belt packs, have a Limited Warranty
of two years, with the exception of;
(1) Cables, accessories, components & consumable items have a Limited Warranty of 90
days.
(2) Any Clear-Com product that has been classified as obsolete at the time of sale has a
Limited Warranty of 90 days from sales and will be replaced with the same product or a
sales credit will be issued, at the sole discretion of Clear-Com.
(3) Headsets, handsets, microphones, and associated spare parts, as well as UHF wireless
IFB products, have a Limited Warranty of one year.
(4) UHF WBS Analog wireless intercom systems have a Limited Warranty of three years.
Clear-Com Communication Systems
Standard Limited Warranty
i
Page 90
(5) All software products, including Concert (Client and Server), ECS, Production Maestro
and Logic Maestro are warranted for one year and shall substantially conform to
published specifications. The media on which the Software is furnished is warranted to
be free of defects in material and workmanship (under normal use) for a period of one
year.
(6) Any Clear-Com products that are listed within the last time buy period have the same
Limited Warranty for their type 1.i 1 - 1.i.5 as above.
d) Any Clear-Com product that is repaired or supplied as a replacement under the terms of this
Limited Warranty shall inherit the remaining warranty period from the original product.
e) Standard Warranty Period Start Date
i)Dealer / Distributor Sales: In view of Dealer or Distributor stocking practices, the Standard
Warranty Period for products sold through Dealers or Distributors will commence from the
Clear-Com invoice date and will include an automatic extension of three months. Any valid
warranty claim within the Standard Warranty Period as determined by the Clear-Com
invoice date will be covered without further supporting evidence. All warranty claims after
this date must be supported by the Customer's proof of purchase that demonstrates the
product is still within the Standard Warranty Period (as detailed in Section 1.c.i above, plus
the automatic three month extension) from their purchase date.
ii) Direct Sales: The Standard Warranty Period will commence from the date the product was
shipped from Clear-Com to the Customer. The Standard Warranty Period start date for
contracts that include commissioning will be the date of the Site Acceptance Test (SAT) or
one month from conclusion of the commissioning project, whichever is earlier.
f) Invalidation of Warranty
i)This Limited Warranty shall be invalidated if the product's outer case has been opened and
internal modifications have been made or damage has occurred, or upon the occurrence of
other damage or failure not attributable to normal wear and tear. Authorized modifications
with Clear-Com's express written permission will not invalidate the warranty.
g) Software Updates
i)Software Updates are released periodically to correct discovered program bugs. During the
Warranty Period, software updates are available to Customers free of charge.
ii
Clear-Com Communication Systems
Standard Limited Warranty
Page 91
h) Software Upgrades
i)Software Upgrades include new Features and/or Functional Enhancements and are not
included as part of the Standard Warranty but may be purchased at the published rates.
ii) Note: In the absence of a Software Update containing a program correction and no
available workaround to mitigate the problem, at the discretion of Service, Sales,
Engineering, or Product Management, the Customer may be provided a Software Upgrade
under warranty.
2. Exclusions.
Services do not cover damage or failure caused by any occurrence beyond Clear-Com's
reasonable control, including without limitation acts of God, fire, flooding, earthquake, lightning, failure
of electric power or air conditioning, neglect, misuse, improper operation, war, government
regulations, supply shortages, riots, sabotage, terrorism, unauthorized modifications or repair, strikes,
labor disputes or any product failure that Clear-Com determines is not a result of failure in the
Services provided by Clear-Com. Further Services excluded from this Agreement include: services
required due to errors or omissions in Customer purchase orders; installation or maintenance of
wiring, circuits, electrical conduits or devices external to the products; replacement or reconditioning
of products which, in Clear-Com's opinion cannot be reliably maintained or properly serviced due to
excessive wear or deterioration; Customer's failure to maintain the installation site in accordance with
the environmental specifications of the products; or service on products removed from the location
originally specified by Customer and/or reinstalled without the prior written approval of Clear-Com.
Customer will pay Clear-Com's then current published charges to restore such Covered Products to a
condition eligible for further service under this Agreement. Clear-Com shall be excused from and shall
not be liable for any failure or delay in performance under this Agreement due to the foregoing or any
causes beyond its reasonable control.
3. Limit ation of Liability.
IN NO EVENT WILL CLEAR-COM BE LIABLE UNDER THIS AGREEMENT
FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING
WITHOUT LIMITATION LOST PROFITS), REGARDLESS OF THE FORM OF ACTION, EVEN IF
ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.
4. Assignment.
Neither party may assign this Agreement or any portion thereof without the prior written
consent of the other, except in the event of a merger, sale of all or substantially all of the assets or
other corporate reorganization.
5. Ownership of replaced parts or product.
All replaced parts or products become the property of
Clear-Com.
6. Entire Agreement.
This Agreement constitutes the entire agreement between the parties with
respect to the subject matter hereof, and supersedes all prior or contemporaneous proposals, oral or
written, and all other communications between them relating to the subject matter of this Agreement.
Clear-Com Communication Systems
Standard Limited Warranty
iii
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iv
Clear-Com Communication Systems
Standard Limited Warranty
Page 93
TECHNICAL SUPPORT & REPAIR POLICY
NOVEMBER 1, 2008
In order to ensure that your experience with Clear-Com and our World Class products is as beneficial,
effective and efficient as possible, we would like to define the policies and share some "best practices"
that can accelerate any problem solving processes which we may find necessary and to enhance your
customer service experience. Our Technical Support, Return Material Authorization, and Repair Policies
are set forth below. These Policies are subject to revision and constantly evolve in order to address our
Customers' and the Market's needs. Accordingly these are provided by way of guidance and for
information only and may be changed at anytime with or without Notice.
TECHNICAL SUPPORT POLICY
a) Telephone, online, and e-mail technical support will be provided by the Customer Service Center
free of charge during the Warranty Period.
b) Technical support will be provided free of charge for all software products under the following
conditions:
i)The application, operating, and embedded software is installed on a product covered by
Clear-Com's Limited Warranty, and:
(1) The software is at the current release level; or,
(2) The software is one (1) version removed from current.
ii) Older versions of software will receive "best-effort" support, but will not be updated to
correct reported bugs or add requested functionality.
c) For Technical Support:
i)North and South America, (inc. Canada, Mexico, and the Caribbean) & US Military:
d) Email Technical Support is available for all Clear-Com branded products free of charge for the life
of the product, or two years after a product has been classified as obsolete, whichever comes
first.
e) Support for Distributor and Dealer Sales
i)Distributors and Dealers may utilize the Customer Service Centers once a system has been
installed and commissioned. Clear-Com Systems and Applications Engineers will provide
support to the Distributor from the pre-sales stage through to satisfactory installation for new
system purchases. Customers will be encouraged to contact their Dealer or Distributor with
their installation and technical support enquires rather than using the Customer Service
Centers directly.
f) Support for Direct Sales
i)Customers may utilize the Customer Service Centers once a system has been installed and
commissioned by Clear-Com Systems and Applications Engineers, or in the case of project
installations, once the Project Team has completed the hand-over to the Support Centers.
RETURN MATERIAL AUTHORIZATION POLICY
a) Authorizations: All products returned to Clear-Com or a Clear-Com Authorized Service Partner
must be identified by a Return Material Authorization (RMA) number.
b) The Customer will be provided with an RMA number upon contacting Clear-Com Sales Support
as instructed below.
c) The RMA number must be obtained from Clear-Com via phone or email prior to returning product
to the Service Center. Product received by the Service Center without a proper RMA number is
subject to return to the Customer at the Customer's expense.
vi
Clear-Com Communication Systems
Technical Support & Repair Policy
Page 95
d) Damaged equipment will be repaired at the Customer's expense.
e) Returns are subject to a 15% restocking fee.
f) Advance Warranty Replacements (AWRs);
i)During the first 30 days of the Standard Warranty Period: Once the equipment fault has
been verified by Clear-Com or its authorized representative, Clear-Com will ship a new
replacement product. The Customer will be provided with an RMA number and be required
to return the faulty equipment within 14 days of receipt of the replacement or will be invoiced
for the list price of a new product.
ii) During days 31-90 of the Standard Warranty Period: Once the equipment fault has been
verified by Clear-Com or its authorized representative, Clear-Com will ship a like-new, fully
refurbished replacement product. The Customer will be provided with an RMA number and
be required to return the faulty equipment within 14 days of receipt of the replacement or will
be invoiced for the list price of a new product.
iii) To obtain an RMA number or request an AWR:
(1) North and South America, Asia-Pacific, and US Military:
iv) Note: AWRs are not available for UHF WBS Analog wireless intercom systems. UHF WBS
Analog wireless intercom systems out-of-box failures must be returned to Alameda for
repair.
v) Note: Out-of-box failures returned after 90 days will be repaired and not replaced unless
approved by Clear-Com Management.
vi) Note: AWRs are not available after 90 days of receipt of product unless an AWR Warranty
Extension is purchased at the time of product purchase.
Clear-Com Communication Systems
Technical Support & Repair Policy
vii
Page 96
vii) Note: Shipping charges, including duties, taxes, and insurance (optional), to Clear-Com's
factory is the responsibility of the Customer. Shipping AWRs from Clear-Com is at
Clear-Com's expense (normal ground or international economy delivery). Requests for
expedited shipping (E.g. "Next-Day Air") and insurance are the responsibility of the
Customer.
REPAIR POLICY
a) Repair Authorizations: All products sent to Clear-Com or a Clear-Com Authorized Service Partner
for repair must be identified by a Repair Authorization (RA) number (see above).
b) The Customer will be provided with an RA number upon contacting Clear-Com Customer
Services as instructed below.
c) The RA number must be obtained from Clear-Com via phone or email prior to returning product to
the Service Center. Product received by the Service Center without a proper RA number is
subject to return to the Customer at the Customer's expense.
d) Return for Repair
i)Customers are required to ship equipment at their own cost (including transportation,
packing, transit, insurance, taxes and duties) to Clear-Com's designated location for repair.
(1) Clear-Com will pay for the equipment to be returned to the Customer when it is repaired
under warranty.
(2) Shipping from Clear-Com is normal ground delivery or international economy.
Requests for expedited shipping (E.g. "Next-Day Air") and insurance are the
responsibility of the Customer.
ii) Clear-Com does not provide temporary replacement equipment ("loaner") during the
period the product is at the factory for repair. Customers should consider a potential
prolonged outage during the repair cycle, and if required for continuous operations
purchase minimum spare equipment required or purchase an AWR Warranty Extension.
iii) No individual parts or subassemblies will be provided under warranty, and warranty repairs
will be completed only by Clear-Com or its Authorized Service Partners.
viii
iv) Customers requesting a non-warranty repair will be provided an estimate of the total repair
cost prior to the return of the equipment. In the event that Clear-Com is unable to estimate
Clear-Com Communication Systems
Technical Support & Repair Policy
Page 97
the cost of repair, the Customer may elect to return the product to the factory for an
estimate. The Customer is responsible for shipping costs both to and from the factory in the
event they choose not to accept the estimate.
v) The Customer must provide either a purchase order for the repair work, or will be required
to make an advance payment (as a debit against the Dealer's line of credit, or credit card)
prior to the repaired product being returned to the Customer.
vi) For requesting a Repair Authorization number:
(1) North and South America, Asia-Pacific, and US Military:
Hours:0800 - midnight Central European Time
Days:Monday - Friday
Tel:+49 40 853 999 700
Email:TechnicalSupportEMEA@vitecgroup.com
vii) Note: Clear-Com's Limited Warranty does not cover normal wear and tear. The Customer
will be charged the full cost of the repair if their equipment has been tampered with by
non-approved personnel, or has been subject to damage through electrical failure, liquid
damage or mishandling. The Customer Service Center will provide the Customer with a
cost estimate for any such repairs prior to undertaking the work.
Clear-Com Communication Systems
Technical Support & Repair Policy
ix
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