Clear-Com ICS-1016E User Manual
CLEAR-COM ECLIPSE
ICS 1008E/1016E INTERCOM PANELS
INSTRUCTION MANUAL
ICS 1008E/1016E Intercom Panels Instruction Manual
© 2008, 2009 Vitec Group Communications Ltd. All Rights Reserved.
Part Number 810404Z Rev. 2
Vitec Group Communications LLC
850 Marina Village Parkway
Alameda, CA 94501
U.S.A
Vitec Group Communications Ltd
7400 Beach Drive
IQ Cambridge
Cambridgeshire
United Kingdom
CB25 9TP
The Vitec Group plc
Beijing Representative Office
Room 706, Tower B
Derun Building, YongAn Dongli A No.3
Jianwai Ave., Chaoyang District
Beijing, P.R.China 100022
® Clear-Com, CellCom/FreeSpeak and the Clear-Com Communications Systems logo are registered trademarks of
The Vitec Group plc.
Website: www.clearcom.com
CONTENTS
OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1
Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1
ICS-1016E/ICS-1008E Front-Panel Controls and Indicators . . . .1-1
Panel Microphone Connector . . . . . . . . . . . . . . . . . . . . . . . . . .1-2
Headset Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2
Talk/Listen Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
Communication-Error Indicator . . . . . . . . . . . . . . . . . . . . . . . .1-3
Firmware Version Incompatibility Indicator . . . . . . . . . . . . . . .1-3
Monitoring/Eavesdropping Indicators . . . . . . . . . . . . . . . . . . .1-3
Call-Waiting Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
In-Use Tally Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-3
Telephone Off-Hook Tally Indicator. . . . . . . . . . . . . . . . . . . . .1-4
Radio Receiver Active Tally Indicator . . . . . . . . . . . . . . . . . . .1-4
Panel Connected Tally Indicator . . . . . . . . . . . . . . . . . . . . . . .1-4
Answer-Back Facility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4
Removing Labels From the Answer-Back Stack. . . . . . . . . . .1-5
Clear Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5
Function Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5
Mic. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5
Speaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5
Panel Mic. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5
Listen/Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5
Programmable Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-7
Intercom Volume Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-8
EXP-1016E Front-Panel Controls and Indicators . . . . . . . . . . . . .1-8
ICS-1016E/ICS-1008E Rear-Panel Connectors and Controls . . .1-8
Power Supply Connector. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-9
DB-9 Female Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-9
RJ-45 Connector to Matrix. . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-9
Speaker Mute Level Control . . . . . . . . . . . . . . . . . . . . . . . . . . .1-9
Page Override Level Control. . . . . . . . . . . . . . . . . . . . . . . . . . .1-9
Headset Microphone Sidetone Control . . . . . . . . . . . . . . . . . .1-10
Headset and Panel Microphone Gain Controls. . . . . . . . . . . .1-10
EXP-1016E Rear-Panel Connectors and Controls . . . . . . . . . . .1-10
INSTALLATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Equipment Mounting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1
ICS-1016E/ICS-1008E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1
EXP-1016E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1
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Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1
ICS-1016E/ICS-1008E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1
EXP-1016E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2
Mains AC Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3
ICS-1016E/ICS-1008E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3
EXP-1016E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3
Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3
ICS-1016E/ICS-1008E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3
Speaker Mute Level Control . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4
Page Override Level Control. . . . . . . . . . . . . . . . . . . . . . . . . . .2-4
Headset Microphone Sidetone Control . . . . . . . . . . . . . . . . . . .2-4
Headset and Panel Microphone Gain Controls. . . . . . . . . . . . .2-4
EXP-1016E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5
ICS-1016E/ICS-1008E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5
EXP-1016E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5
MAINTENANCE. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Panel Reset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1
Servicing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2
Service Items for ICS-1016E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3
Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3
SPECIFICATIONS. . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
ICS-1008E/1016E Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1
EXP-1016E. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2
GLOSSARY. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Eclipse Manuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-5
Software Manuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-5
Hardware Manuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-5
LIMITED WARRANTY. . . . . . . . . . . . . . . . . . . . . . . W-I
TECHNICAL SUPPORT & REPAIR POLICY. . . . . W-V
TECHNICAL SUPPORT POLICY. . . . . . . . . . . . . . . . . . . . . . . . . . W-v
RETURN MATERIAL AUTHORIZATION POLICY . . . . . . . . . . . . .W-vi
REPAIR POLICY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . W-viii
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Please read and follow
these instructions
before operating an
ICS-1008E/1016E
intercom panel.
IMPORTANT SAFETY INSTRUCTIONS
For your safety, it is important to read and follow these
instructions before operating an ICS-1008E/1016E intercom
panel.
(1) WARNING: To reduce the risk of fire or electric shock, do not
expose an ICS-1008E/1016E intercom panel to rain or moisture. Do
not operate an ICS-1008E/1016E intercom panel near water, or place
objects containing liquid on it. Do not expose an ICS-1008E/1016E
intercom panel to splashing or dripping water.
(2) For proper ventilation, make sure ventilation openings are not
blocked. Install the ICS-1008E/1016E according to the directions in the
Installation Chapter of this manual.
(3) Do not install an ICS-1008E/1016E intercom panel near a heat
source such as a radiator, heat register, stove, or other apparatus
(including amplifiers) that produces heat. Do not place naked flame
sources such as candles on or near a panel.
(4) Do not defeat the safety purpose of the polarized or grounding-type
plug. A polarized plug has two blades, with one blade wider than the
other. A grounding-type plug has two blades and a third grounding
prong. The wide blade or the third prong is provided for your safety. If
the provided plug does not fit into your outlet, consult an electrician for
replacement of the obsolete outlet.
(5) Protect the power plug from being walked on or pinched p articularly
at plugs, convenience receptacles, and the point where they exit from
the panel chassis.
(6) Only use attachments/accessories specified by Clear-Com
Communication Systems.
(7) Unplug the ICS-1008E/1016E panel during lightning storms or
when unused for long periods of time.
(8) Refer all servicing to qualified service personnel. Servicing is
required when:
• The ICS-1008E/1016E panel has been damaged in any way,
such as when a power-supply cord or plug is damaged.
• Liquid has been spilled or objects have fallen into the
ICS-1008E/1016E panel chassis.
• The ICS-1008E/1016E panel has been exposed to rain or
moisture.
• The ICS-1008E/1016E panel does not operate normally.
• The ICS-1008E/1016E panel has been dropped.
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Please familiarize yourself with the safety symbols in Figure 1. When
you see these symbols on an ICS-1008E/1016E intercom panel, they
warn you of the potential danger of electric shock if the station is used
improperly. They also refer you to important operating and
maintenance instructions in the manual.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
This symbol alerts you to the presence of uninsulated dangerous
voltage within the product's enclosure that might be of sufficient
magnitude to constitute a risk of electric shock. Do not open
the product's case.
This symbol informs you that important operating and maintenance instructions are included in the literature accompanying
this product.
Figure 1: Safety Symbols
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1
OPERATION
INTRODUCTION
This chapter describes the features and functions of the ICS-1016E
and ICS-1008E panels and their associated EXP-1016E expansion
panel used with Eclipse systems. Panel operators can use this manual
after the Eclipse system has been correctly installed and configured.
For installation information, see the chapter on installation in this
manual, for troubleshooting and maintenance information, see the
maintenance chapter and for programming information, see the
Eclipse Configuration System (ECS) manual.
DESCRIPTION
The ICS-1016E, ICS-1008E, and EXP-1016E each require 1 RU
(1.75-in.) of mounting space on a rack panel.
The ICS-1016E has 30 talk/listen and the ICS-1008E has 14 t alk/listen
buttons. Each also has six function buttons and the following features:
• back-lit, bi-color LED buttons illuminate at different levels to
indicate conditions
• individually programmable buttons can be designated as talk,
listen, or talk with listen
• individually adjustable listen levels
• momentary/latching buttons can be individually programed as
momentary only
• answer-back button
• call-waiting tallies
• controls for sidetone, microphone gains, page override, and
speaker mute
• programming via a configuration computer or the ICS-2003E
Master Intercom Panel.
The EXP-1016E provides an additional 32 talk/listen buttons and can
be connected to either panel.
ICS-1016E/ICS-1008E FRONT-PANEL CONTROLS AND INDICATORS
The panels are identical, except for their number of talk/listen buttons.
Each panel has the following front-panel controls and indicators,
unless indicated otherwise:
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• panel microphone connector
• headset connector
• 30 talk/listen buttons (ICS-1016E)
• 14 talk/listen buttons (ICS-1008E)
• answer-back button
• clear button
• six function buttons
• intercom volume control.
Figure 1-1: ICS-1016E Front Panel
Figure 1-2: ICS-1008E Front Panel
Figure 1-3: EXP-1016E Front Panel
Panel Microphone Connector
This connector allows panel operators to use a pan el microphone (see
“Panel Mic” on page 1-5). Plugging in a panel microphone will initially
cause the panel to switch to panel-microphone operation and will turn
the headset microphone off.
Headset Connector
The headset connector provides a front-panel connection for a
headset. Plugging in a headset will initially cause the panel to switch to
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headset-microphone operation and will turn the speaker off.
Unplugging the headset will cause the panel to switch to
panel-microphone operation and will turn the speaker on.
Talk/Listen Buttons
Each talk/listen button can be programmed through the configuration
program or an appropriately configured ICS-2003E Master Intercom
Panel as a talk (red), listen (yellow), or talk with listen (red). The button
color will be dim to indicate it has a programmed label and is availa ble
for selection. When selected it will become bright to indicate it is active.
Following are descriptions of what the panel’s other indicators mean.
Communication-Error Indicator
If the ICS-1016E/ICS-1008E should lose data communication with the
matrix frame, the talk/listen buttons will flash bright red at a slow rate.
When data communication is restored, the panel will automatically
return to normal operation.
Firmware Version Incompatibility Indicator
If the ICS-1016E/ICS-1008E should not be compatible with the Matrix
frame to which it is connected, the talk/listen buttons will flash bright
red at a rapid rate.
Monitoring/Eavesdropping Indicators
If any other panel begins monitoring a panel, a beep (the
monitoring-alert tone) will sound at the panel.
To inhibit the monitoring-alert tone, use the “Configure-Local
Preferences” menu in the configuration program.
Call-Waiting Indicator
If a panel calls another panel with a button programmed for that label,
the button will rapidly flash bright red. This flashing is a call-waiting
tally. To answer the incoming call, push the indicated talk/listen or the
“Ans Back” button. The call-waiting tally can be cleared either by
answering the call or by letting the answer-back, auto-clear time, which
is set in the configuration program, lapse.
If another panel calls a panel without a button programmed for that
label, it will be placed in the answer-back stack (see “Removing Labels
From the Answer-Back Stack” on page 1-5).
In-Use Tally Indicator
If a talk/listen button is assigned to a label and another panel is
currently using that label, the button will double-flash once per second
to indicate the label is in use. This tally must be specifically enabled
from the configuration software.
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Telephone Off-Hook Tally Indicator
When a telephone interface is assigned to a talk/listen button, the
button will flash once per second if that telephone is off the hook. This
tally must be enabled from the configuration program.
Radio Receiver Active Tally Indicator
When a two-way radio interface port is assigned to a t alk/ listen button,
the button will flash once per second when that radio’s receiver is
active. This tally must be enabled from the configuration program.
Panel Connected Tally Indicator
This tally is used when a panel is connected to the frame by a
high-speed data line (such as an ISDN or T1 line) that might be
inactive periodically. The talk/listen button for any such panel will flash
once per second when any such panel is on-line. This tally must be
enabled from the configuration program.
Answer-Back Facility
The “Ans Back” button is used to answer calls to a panel from other
panels or interfaces not assigned to a that panel’s talk/listen buttons.
When these calls arrive:
• The “Ans Back” button will flash bright red.
• The calling panel’s label will be temporarily assigned to the panel’s
“Ans Back” button.
These two conditions will continue until the call is answered, or until
the answer-back, time-out period lapses and the caller’s label is
automatically removed. To answer the call, push the “Ans Back”
button. The button will turn bright red, indicating an active talk path to
the caller . The talk path is active for as long as the button is held down.
Note: The “Ans Back” button cannot be latched; it is a
momentary-only function.
To manually remove the caller’s label from the “Ans Back” button, push
the “Clear” button. The label assignment will be removed automatically
after the answer-back, time-out period lapses. If another call (or calls)
comes in while answering a call using the “Ans Back” button:
• The user will hear the caller’s voice.
• The calling panel’s label will be placed in the panel’s answer-back
stack.
To answer the next caller:
1. Release the “Ans Back” button.
2. Push the “Clear” button to remove the current caller’s label.
3. Push the “Ans Back” button to talk to the next caller.
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Removing Labels From the Answer-Back Stack
Any label will be automatically removed from the stack if it is not
answered within a certain time interval, which is set by the
answer-back, auto-clear time in the configuration program.
To manually remove a label from the answer-back stack press the
“Clear” button.
Clear Button
The “Clear” button, located on the far left in the first row, removes the
current caller’s label from the “Ans Back” button.
Function Buttons
The function buttons are located on the right-hand side of the front
panel.
Mic
This button activates the panel or headset microphone, wh ichever has
been selected with the “Panel Mic” button. The button will be bright
yellow when the selected microphone is active, dim yellow when not
active, and off when a microphone is not prese nt. The “Mic” button also
is activated when the user activates a talk button. If the talk is latched,
the microphone will remain on after the call.
Speaker
This button toggles the front-panel speaker between active (bright
yellow) and inactive (dim yellow). If a headset is not attached the
“Speaker” button will default to bright yellow and the panel speaker can
not be turned off.
Panel Mic
This button toggles between the panel (bright yellow) and headset (dim
yellow) microphones. If only a panel microphone is attached, the
button will default to bright yellow and cannot be turned off. If a panel
microphone is not attached, this button is off and not functional.
Listen/Call
The “Listen/Call” button has four functions:
• activating the listen-level mode
• resetting the listen-level settings
• sending call signals
• releasing auto-answered telephone lines.
Listen-Level Mode
Steps to adjust listen volume:
1. Latch a listen to an audio source.
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2. Push (for less than 1 sec.) and quickly release the “Listen/Call”
button.
3. The button will turn bright yellow to indicate the function is on and all
the active buttons programmed with listen and/or talk with listen will
begin to flash. In addition, if the two programmable buttons (located
under the “Panel Mic” and “Listen/Call” buttons) are programmed,
they will turn from dim yellow to off.
Note: Only active talk/listen buttons programmed with listen or
talk with listen can be adjusted in listen-level mode.
4. Push the appropriate talk/listen button programmed as a listen or
talk with listen. The selected button will turn bright yellow and the
programmable buttons with the up and down arrows will turn dim
yellow.
5. Use the up and down arrows on the programmable buttons to
increase (up arrows) or decrease (down arrows) the crosspoint
volume of the selected listen or talk with listen button.
6. To exit, push the “Listen/Call” button or wait for the 3 sec. time-out.
Listen Level Reset
To reset the listen level:
1. Push (for less than 1 sec.) and quickly release the “Listen/Call”
button to activate the listen-level mode. The “Listen/Call” button will
turn bright yellow and the active talk/listen buttons programmed with
listen and/or talk with listen will flash.
2. Push and hold the “Listen/Call” button for 3 sec. to reset the listen
level settings to the default. The active talk/listen buttons
programmed with listen and/or listen with talk will stop flashing and
all the programmed talk/listen buttons will return to their previous
states.
3. Release the “Listen/Call” button.
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Call Signals
To activate call signals:
1. Push and hold the “Listen/Call” button until it is bright yellow (at least
1 sec).
2. Push the talk/listen button programmed with a talk or talk with listen
of the desired destination’s label. The call signal will be sent each
time the destination’s talk/listen button is pressed.
3. The call-signal mode will time-out after 5 sec. of button inactivity or
can be deactivated by pressing the “Listen/Call” button.
Call signals can be issued to any talk or talk with listen destination
assigned to a panel’s talk/listen buttons. If more than one label is
assigned to a button, all labels will receive the signal. If a label is a
fixed group, the entire group will receive the call signal. If the label is a
party line, then every panel listening on the party line will receive the
call signal.
ICS 1008E/1016E Intercom Panel Instruction Manual
Clear-Com Communication Systems
Remote Telephone Line Release
This function is available only if specifically enabled in the
configuration program. To hang up a telephone interface left off the
hook:
1. Push and hold the “Listen/Call” button for at least 1 sec. to activate
the call-signal mode.
2. While holding the “Listen/Call” button, press the talk/listen button
programmed with talk or talk with listen of the desired telephone’s
label.
3. Release the “Listen/Call” button.
Note: In addition to hanging up the telephone interface, this will
deactivate any audio path set to the interface from
anywhere in the system.
Programmable Buttons
The two programmable buttons, located in the last row on the
right-hand side of the front panel, can be programmed through the
configuration program. In default mode, these programmable buttons
increase (left button) or decrease (right button) the crosspoint volume
(see “Listen/Call” on page 1-5).
The two programming modes are:
Local Exclusive
Allows the user to isolate an assigned talk/listen button by turning off
the audio paths from all other active (brightly lit) talk/listen buttons.
If a talk/listen button programmed as a talk is selected for local
exclusive, only other active talks will be turned off. If a t alk/listen button
programmed as a listen is selected for local exclusive, only other
active listens will be turned off. If a talk/listen button programmed as a
talk with listen is selected for local exclusive, all other active talk/listen
buttons will be turned off.
To activate this function:
1. Push the programmable button programmed with the local exclusive
option. This will turn the button bright yellow and turn off the other
programmable button and the “Listen/Call” button.
2. Push the appropriate programmed talk/listen button. This will turn
that button on brightly and turn off all other active and/or
programmed buttons.
3. To exit this momentary-on ly function, release th e selected t alk/listen
button. All buttons will return to their previous state(s).
Note: This function does not work with the “Ans Back” button.
Local Page Override
Allows other panels to hear the user/pager through the individual
panels’ speakers regardless of their speaker on/off status or volume
level (see “Page Override Level Control” on page 1-9).
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