Cisco Service Manual Service Manual

Cisco TelePresence SX20 Quick Set Administrator Guide

Contents

Introduction

Web interface

System settings

Setting passwords

Appendices

Software version TC6.0 JANUARY 2013

Administrator guide

for Cisco TelePresence SX20 Quick Set

Cisco TelePresence SX20 Quick Set Administrator Guide

Contents

Introduction

Web interface

System settings

Setting passwords

Appendices

Contents

Thank you for choosing Cisco!

Your Cisco product has been designed to give you many years of safe, reliable operation.

This part of the product documentation is aimed at administrators working with the setup of the MX200.

Our main objective with this Administrator guide is to address your goals and needs. Please let us know how well we succeeded!

May we recommend that you visit the Cisco web site regularly for updated versions of this guide.

The user documentation can be found on

► http://www.cisco.com/go/telepresence/docs

How to use this guide

The top menu bar and the entries in the Table of contents are all hyperlinks. You can click on them to go to the topic.

Table of contents

Introduction ............................................................................ 4

User documentation ................................................................ 5

Software .................................................................................. 5

What’s new in this version ....................................................... 6

Cisco TelePresence SX20 Quick Set at a glance .................... 9

Web interface ...................................................................... 10

Starting the web interface ..................................................... 11

Changing the system password ............................................ 12

The interactive menu ............................................................. 13

System information ................................................................ 14

Placing a call .......................................................................... 15

Sharing content ...................................................................... 16

Controlling and monitoring a call ........................................... 17

Controlling the camera .......................................................... 18

Local layout control ................................................................ 19

Capturing snapshots .............................................................. 20

Managing the local phone book............................................. 21

Local phone book folders ...................................................... 22

System configuration .............................................................23

Changing system settings ..................................................... 24

Setting the Administrator Settings menu password .............. 25

System status ........................................................................26

Choosing a wallpaper ............................................................ 27

Choosing a ringtone ...............................................................28

Peripherals overview ............................................................. 29

User administration ................................................................ 30

Adding a sign in banner ......................................................... 33

Application programming interface........................................ 34

Managing the video system’s certificates ............................. 35

Managing the list of trusted certificate authorities ................ 36

Adding audit certificates ........................................................ 37

Setting strong security mode ................................................ 38

Deleting trust lists (CUCM only) ............................................. 39

Troubleshooting ..................................................................... 40

Downloading log files ............................................................. 41

Upgrading the system software............................................. 42

Backup and restore ................................................................ 43

Factory reset .......................................................................... 44

Restarting the system ............................................................ 45

System settings ................................................................... 46

Overview of the system settings ........................................... 47

Audio settings ........................................................................ 50

Cameras settings ................................................................... 51

Conference settings .............................................................. 54

FacilityService settings .......................................................... 59

H323 settings ......................................................................... 60

Network settings .................................................................... 63

NetworkServices settings ...................................................... 69

Phonebook settings ............................................................... 74

Provisioning settings .............................................................. 75

RTP settings ........................................................................... 77

Security settings .................................................................... 78

SerialPort settings.................................................................. 80

SIP settings ............................................................................ 81

Standby settings .................................................................... 83

SystemUnit settings ............................................................... 84

Time settings ......................................................................... 86

UserInterface settings............................................................ 87

Video settings ........................................................................ 88

Experimental settings ............................................................ 99

Setting passwords ............................................................. 100

Setting the system password .............................................. 101

Setting the menu password ................................................. 102

Setting a root password ....................................................... 103

Cisco TelePresence SX20 Quick Set Administrator Guide

Contents

Introduction

Web interface

System settings

Setting passwords

Appendices

Contents

Appendices ........................................................................ 104

Power button and LED indicator .......................................... 105

Connecting the Cisco TelePresence Touch 8” controller .... 106

Rear panel ............................................................................ 107

Pin-out schemes ................................................................. 10 8

About monitors .................................................................... 109

Optimal definition profiles .....................................................110

ClearPath — Packet loss resilience .......................................111

Requirement for speaker systems connected to a

Cisco TelePresence C Series codec ....................................112

Factory resetting ...................................................................113

Factory resetting the Touch 8” controller .............................114

Technical specification for SX20 Quick Set ..........................115

Supported RFCs ...................................................................117

User documentation on the Cisco web site ..........................118

Intellectual property rights ....................................................119

Cisco contacts ....................................................................119

Cisco TelePresence SX20 Quick Set Administrator Guide

Contents

Introduction

Web interface

System settings

Setting passwords

Appendices

Introduction

Chapter 1

Introduction

Cisco TelePresence SX20 Quick Set Administrator Guide

Contents

Introduction

Web interface

System settings

Setting passwords

Appendices

Introduction

This document provides you with the information required to administrate your product at an advanced level.

How to install the product and the initial configurations required are described in the Installation guide and Getting started guide, respectively.

Products covered in this guide

• Cisco TelePresence SX20 Quick Set

User documentation

The user documentation for the Cisco TelePresence systems running the TC software includes several guides suitable for various user groups.

• Installation guide:

How to install the product

• Getting started guide:

Initial configurations required to get the system up and running

• Administering TC Endpoints on CUCM:

Tasks to perform to start using the product with the Cisco Unified Communications Manager (CUCM)

• Administrator guide (this guide):

Information required to administer your product

• Quick reference guides:

How to use the product (remote control and Touch controller)

• User guides:

How to use the product (remote control and Touch controller)

• Camera user guide:

User guide for the PrecisionHD cameras

• API reference guide:

How to use the Application Programmer Interface (API), and reference guide for the command line commands

• Knowledge base articles

• Video conferencing room primer:

General guidelines for room design and best practice

• Video conference room acoustics guidelines:

Things to do to improve the perceived audio quality

• Software release notes

• Regulatory compliance and safety information guide

• Legal & license information

Downloading the user documentation

We recommend you visit the Cisco web site regularly for updated versions of the user documentation. Go to:

► http://www.cisco.com/go/telepresence/docs

Guidelines how to find the documentation on the Cisco web site are included in the

► User documentation on the Cisco web site appendix.

Software

You can download the software for your product from the Cisco web site, go to:

► http://www.cisco.com/cisco/software/navigator.html

We recommend reading the Software Release Notes (TC6), go to:

► http://www.cisco.com/en/US/products/ps11424/tsd_ products_support_series_home.html

Cisco TelePresence SX20 Quick Set Administrator Guide

Contents

Introduction

Web interface

System settings

Setting passwords

Appendices

Introduction

What’s new in this version

This section provides an overview of the new and changed system settings and new features in the TC6.0 software version.

Software release notes

For a complete overview of the news and changes, we recommend reading the Software Release Notes (TC6). Go to:

► http://www.cisco.com/en/US/products/ps11424/tsd_ products_support_series_home.html

Software download

For software download go to:

► http://www.cisco.com/cisco/software/navigator.html

New features and improvements

Administrator password not set warning on OSD

If the administrator password is not set, there is an on screen warning in the lower right corner indicating this. The warning disappears when the password is set.

Improved video layout

• Improved local layout control when using the Touch controller

You can easily choose between the layout options using the Touch controller. Each option is illustrated by an icon reflecting the actual layout.

You can choose between the predefined layout options as well as any custom layouts that have been created for this TelePresence system (for example created with the TC Console application).

• Picture-in-Picture support

There is support for showing Picture-in-Picture (PIP), for example showing a full screen presentation with both remote video and self view as PIP.

The PIPs can be moved to predefined drop zones, typically upper right, upper left, lower right etc. When using a Touch controller you can see the drop zones as you start moving the PIP.

• Changing the video layout on remote sites

When you are hosting a MultiSite conference, you can change the video layout sent to remote sites.

• Lock Speaker function in MultiSite conferences

When you are hosting a MultiSite conference, you can use Lock speaker to keep the large picture for the same participant for the entirety of the call (no audio-driven switching between participants).

• Full screen self view

Full screen self view while in call is supported on dual monitor systems.

Support for Cisco TelePresence ISDN Link

You can pair a TelePresence system with a Cisco TelePresence ISDN Link. As from software versions TC6.0 and IL1.1 automatic pairing mode is supported.

When making a call via ISDN Link, choose H320 (ISDN) as the call protocol.

Secure communication in a CUCM environment

As from version TC5 endpoints running TC software can register to a Cisco Unified Communications Manager (CUCM) version 8.6.2 or newer. In TC6.0 this feature is extended to also include secure (encrypted) connections. The encryption indicator is shown on the screen during a call.

This feature requires that security mode is installed and configured on CUCM. Read the Administering TC Endpoints on CUCM 9.0 guide to find how to set up this feature.

Support for SIP URI dialing when registered to CUCM

As from Cisco Unified Communications Manager (CUCM) version 9.0, endpoints registered to CUCM support URI dialing. A URI is an alias for a directory number (DN). A call to the URI behaves as if the call was made directly to the directory number.

URI example: conference_room@company.com. The user name (left side) is case sensitive in CUCM 9.0, while the domain (right side) is not.

Cisco TelePresence SX20 Quick Set Administrator Guide

Contents

Introduction

Web interface

System settings

Setting passwords

Appendices

Introduction

Dynamic bandwidth distribution in MultiSite conferences

You can choose a total bandwidth for your MultiSite conference. The bit rate is divided equally among all the active calls at any time. This means that the individual calls will be up-speeded or down-speeded as appropriate when someone leaves or enters the MultiSite conference, and when a call is put on-hold or resumed.

Support for encrypted Cisco TelePresence Multipoint Switch (CTMS) calls

Video systems running software TC5.0 or later are able to initiate or join non-encrypted multiparty conferences controlled by CTMS version 1.8 or later. Encrypted conferences are supported as from software versions TC6.0 and CTMS 1.9.1.

The TelePresence system must have a secure registration to VCS or CUCM to allow encrypted calls.

Troubleshooting and diagnostics

A new troubleshooting feature is introduced. The TelePresence system runs a set of tests to detect possible problems and provides links on the web interface to resolve the issues.

The Mediatrace diagnostics tool

Mediatrace is a diagnostics tool that discovers the routers and switches (layer 2 and 3 devices) along the path of an IP flow. It collects critical information hop by hop on specific media streams as they traverse the network. Mediatrace should be enabled on each network node you want to collect information from. Because the path of video data packets from the endpoints is traced, troubleshooting is facilitated and network performance can be optimized.

New and improved web interface features

• Local phone book management, for example creating a folder structure, and adding, modifying or deleting contacts.

Note that the web interface’s local phone book mirrors the Favorites list on the Touch controller and the My contacts folder in the OSD phone book.

• Improved interface for uploading certificates and certificate authority lists to the TelePresence system.

• Display of diagnostics information, including links how to resolve pending issues.

• Information about connected peripherals, e.g. Touch controller, cameras and displays.

• Configuration interface for the Cisco TelePresence ISDN Link gateway (only applicable if an ISDN Link gateway is connected to the TelePresence system).

New languages supported on Touch

• Czech

• Dutch

• Hungarian

• Italian

• Korean

• Polish

• Portuguese Brazilian

• Traditional Chinese

• Tur k i s h

Cisco TelePresence SX20 Quick Set Administrator Guide

Contents

Introduction

Web interface

System settings

Setting passwords

Appendices

Introduction

System configuration changes

New settings

Audio Input HDMI Mode

Conference DoNotDisturb DefaultTimeout

Conference MaxTotalTransmitCallRate

Conference MaxTotalReceiveCallRate

Conference Presentation RelayQuality

Conference Presentation OnPlacedOnHold

Network QoS Diffserv ICMPv6

Network QoS Diffserv NTP

NetworkServices CTMS Mode

NetworkServices CTMS Encryption

NetworkServices XMLAPI Mode

SIP ListenPort

Video SelfviewDefault Mode

Video SelfviewDefault FullscreenMode

Video SelfviewDefault PIPPosition

Video SelfviewDefault OnMonitorRole

Video PIP ActiveSpeaker DefaultValue Position

Video PIP Presentation DefaultValue Position

Video Input Source[1..n] PresentationSelection

Video Input HDMI[1..n] RGBQuantizationRange

Video Input DVI[x, y] RGBQuantizationRange

Video Output HDMI[x, y] RGBQuantizationRange

Video OSD MenuStartupMode

Video OSD VirtualKeyboard

Video OSD EncryptionIndicator

Video OSD MissedCallsNotification

Settings that are removed

Network DNS Server[4, 5] Address

Settings that are modified

Cameras PowerLine Frequency

OLD: <Auto/50Hz/60Hz> NEW: <50Hz/60Hz>

Conference DefaultCall Protocol

OLD: <H323/Sip> NEW: <H323/Sip/H320>

Network IPv6 Assignment

OLD: <Static/Autoconf> NEW: <Static/DHCPv6/Autoconf>

SystemUnit ContactInfo Type

OLD: <Auto/None/IPv4/IPv6/H323Id/E164Alias/SipUri/

SystemName>

NEW: <Auto/None/IPv4/IPv6/H323Id/E164Alias/

H320Number/SipUri/SystemName/DisplayName>

UserInterface TouchPanel DefaultPanel

OLD: <ContactList/MeetingList> NEW: <ContactList/MeetingList/Dialpad>

Video SelfviewPosition

OLD: <UpperLeft/UpperRight/CenterRight/LowerLeft/

LowerRight>

NEW: <UpperLeft/UpperCenter/UpperRight/CenterLeft/

CenterRight/LowerLeft/LowerRight>

Video Layout LocalLayoutFamily

OLD: <Auto/FullScreen/Equal/PresentationSmallSpeaker/

PresentationLargeSpeaker>

NEW: <Auto/FullScreen/Equal/PresentationSmallSpeaker/

PresentationLargeSpeaker/Prominent/Overlay/Single>

Video Layout RemoteLayoutFamily

OLD: <Auto/FullScreen/Equal/PresentationSmallSpeaker/

PresentationLargeSpeaker>

NEW: <Auto/FullScreen/Equal/PresentationSmallSpeaker/

PresentationLargeSpeaker/Prominent/Overlay/Single>

Video Input Source[1..n] OptimalDefinition Threshold60fps

OLD: <512_288/ 768_448/1024 _ 5 76/128 0 _72 0/Nev e r > NEW: <512 _ 2 8 8/76 8 _ 4 4 8/10 24_576/1280_ 720 /

1920_1080/Never>

Video Wallpaper

OLD: <None/Growing/Summersky/Custom/Wallpaper01/

Wallpaper02/Wallpaper03/Wallpaper04/Wallpaper05/ Wallpaper06/Wallpaper07/Wallpaper08/Wallpaper09/ Wallpaper10/Wallpaper11/Wallpaper12>

NEW: <None/Growing/Summersky/Custom/Waves>

Cisco TelePresence SX20 Quick Set Administrator Guide

Contents

Introduction

Web interface

System settings

Setting passwords

Appendices

Introduction

Cisco TelePresence SX20 Quick Set at a glance

The Cisco TelePresence® SX20 Quick Set can transform a standard flat panel display into a powerful telepresence system.

Precision HD camera options

12x z o o m

Whether you are just getting started with video communications or implementing a large-scale deployment, the SX20 Quick Set delivers high quality performance.

Wall mounting kit

(optional)

Features and benefits

• The system is easily installed. Also mounts easily on the wall (optional wall mount kit).

• The system is self-configuring with Cisco Unified Communications Manager (UCM) or Cisco WebEx TelePresence provisioning. All you need is to authenticate your endpoint to the network.

• Three PrecisionHD camera options with pan, tilt, and zoom helps ensure optimal framing and video clarity.

• Dedicated camera presets provide flexibility and easy viewing for any meeting scenario.

• Operation using remote controll and on-screen menu (default); or 8-inch Touch interface (optional).

• Simple one-button-to-push calling integrates with common calendar programs.

• Video resolution and frame rate up to 1080p60.

• You can connect and share your PC content at 1080p15

resolution and frame rate.

• Dual display option available.

• The systems support H.323 and Session Initiation

Protocol (SIP) with bandwidth up to 6 Mbps point-topoint.

• The system is compatible with standards-based video systems without loss of features.

• Capabilities for multipoint conferences using the Cisco TelePresence Multiway™ technology, or the built in 4 way Cisco TelePresence MultiSite feature (no external bridge).

4x zoom

SX20 Codec

Remote control

1 microphone

(+ 1 optional) 2.5x zoom

Cisco TelePresence SX20 Quick Set Administrator Guide

Contents

Introduction

Web interface

System settings

Setting passwords

Appendices

Web interface

Chapter 2

Web interface

Cisco TelePresence SX20 Quick Set Administrator Guide

Contents

Introduction

Web interface

System settings

Setting passwords

Appendices

Web interface

Starting the web interface

The web interface provides full configuration access to your video conference system.

You can connect from a computer and administer the system remotely.

In this chapter you will find information how to use the web interface for system configuration and maintenance.

Browsers:

• The latest releases of Internet Explorer, Mozilla Firefox, Opera, Chrome or Safari are recommended

• Major TC6.0 functionality works with Internet Explorer 7

1. Connect to the video system

Open a web browser and enter the IP address of the video system in the address bar.

To find the IP address (IPv4 orIPv6), tap

Settings (

or navigate to Home > Settings >

System information when using a remote

control and the on-screen menu.

) on a Touch controller;

2. Sign in

Enter the user name and password for your video system and click Sign In.

The system is delivered with a default user named admin with no password (i.e. leave the

Password field blank when signing in for the first

time).

We strongly recommend that you set a password for the admin user, see the next page.

Signing out

Hover the mouse

over your user

name and choose

Sign out from the

drop-down list.

Cisco TelePresence SX20 Quick Set Administrator Guide

Contents

Introduction

Web interface

System settings

Setting passwords

Appendices

Web interface

Changing the system password

We strongly recommend that you set a password for any user with ADMIN rights, including the default admin user, to restrict access to system configuration.

You can read more about password protection in the

► Setting passwords chapt er.

1. Open the Change Password dialog

Hover the mouse over your user name, and choose Change password in the drop-down list.

2. Set the new password

Enter your current and new passwords as requested, and click Change password for the change to take effect.

If the password currently is not set, leave the Current password field blank.

Cisco TelePresence SX20 Quick Set Administrator Guide

Contents

Introduction

Web interface

System settings

Setting passwords

Appendices

Web interface

The interactive menu

The web interface provides access to tasks and configurations. They are available from the main menu, which appears near the top of the page when you have signed in.

When you hover the mouse over a main menu item, you can navigate to its related sub-pages.

Main menu

Hover the mouse over a main menu item, the titles of related sub-pages drops down.

Click a sub-page’s title to open it. Only pages that the user has access rights for can be opened; the others are dimmed.

Click Home on the main menu to return to the System Information page.

Sub-pages

You can read more about user administration, user roles and access rights in the ► User administration section.

Call Control

Call Control Local Phone Book

Configuration

System Configuration System Status Personalization Peripherals User Administration Sign In Banner API Security

Diagnostics

Troubleshooting Log Files

Maintenance

Software Upgrade Backup and Restore Factory Reset Restart

Cisco TelePresence SX20 Quick Set Administrator Guide

Contents

Introduction

Web interface

System settings

Setting passwords

Appendices

Web interface

System information

The video system’s Home page shows an overview of the basic set-up and status of the system.

This includes information like system name and product type, which software version the system runs, its IPaddress, etc. Also the registration status for the video networks (SIP and H.323) is included, as well as the number/URI to use when making a call to the system.

Home

Cisco TelePresence SX20 Quick Set Administrator Guide

Contents

Introduction

Web interface

System settings

Setting passwords

Appendices

Web interface

Placing a call

You can use the Call Control page of the web interface to initiate a call.

Even if the web interface is used to initiate the call it is the video system (display, microphones and loudspeakers) that is used for the call; it is not the PC running the web interface.

Calling

You can call someone either by choosing a contact name in the Local phone book or Directory, or by typing a complete URI or number in the Search and Dial field. Then click Call in the associated contact card.

Searching the contact lists

Enter one or more characters in the Search or Dial field. Matching entries from both the Local phone book and the Directory will be listed as you type.

Select the entry in the phone book or directory before you click Call.

Calling more than one

A point-to-point video call (a call involving two parties only) may be expanded to include more participants.

If your system supports the optional built-in MultiSite feature, up to four participants, yourself included, can join the video call. The call will then become a video conference.

One additional participant can join on audio-only.

Follow the same procedure to call the next conference participant as you did when calling the first participant.

Navigate to: Call Control > Call Control

Calling someone

Click a contact name, either in the

Local phone book or in the Directory.

Then click Call in the contact card.

Alternatively, enter the complete URI

or number in the Search and Dial field.

Then click the Call button that appears

next to the URI or number.

Holding and resuming

Use the to the participant’s name to put him on hold.

To resume the call, use the button that appears for the participant on hold.

button next

Ending a call

To disconnect just one participant in a call, click the

button for that

participant.

Click the End all button to terminate the entire call.

Cisco TelePresence SX20 Quick Set Administrator Guide

Contents

Introduction

Web interface

System settings

Setting passwords

Appendices

Web interface

Sharing content

You can connect a presentation source to one of the external inputs of your video system. Most often a PC is used as presentation source, but other options may be available depending on your system setup.

While in a call you can share content with the far end, that is the other participant(s) in the call.

If you are not in a call, the content is shared locally on your display.

Navigate to: Call Control > Call Control

Sharing content

1. Choose a Presentation source from the drop-down list.

2. Click Start Presentation.

Stop content sharing: Click the Stop Presentation button that becomes

visible while sharing.

Cisco TelePresence SX20 Quick Set Administrator Guide

Contents

Introduction

Web interface

System settings

Setting passwords

Appendices

Web interface

Controlling and monitoring a call

You can control and monitor several call features using the Call Control page.

Navigate to: Call Control > Call Control

Microphone mute

Click the button to mute the microphone. Then the text changes to

Microphone: Off.

Click again to unmute.

Volume down

Volume up

Show/hide

call details

Click the arrow to show details

about the call.

Click the arrow

again to hide the

information.

Call details

scroll your browser to

If necessary,

see the call details.

Cisco TelePresence SX20 Quick Set Administrator Guide

Contents

Introduction

Web interface

System settings

Setting passwords

Appendices

Web interface

Controlling the camera

You can control the camera using the Call Control page.

Click the Camera Control button to open the window where you can pan, tilt and zoom the camera, and apply camera presets.

Navigate to: Call Control > Call Control

Camera presets

If a camera preset is defined it is listed here. Apply the preset by clicking its name.

Pan and tilt

Use the left and right arrows to pan the camera, and the up and down arrows to tilt it.

Zoom

Use + and - to zoom in and out.

Cisco TelePresence SX20 Quick Set Administrator Guide

Contents

Introduction

Web interface

System settings

Setting passwords

Appendices

Web interface

Local layout control

You can choose a local layout using the Call Control page.

The term layout is used to describe the various ways the videos from the conference participants and a presentation can appear on your screen. Different types of meetings will require different layouts.

Navigate to: Call Control > Call Control

Change the layout

1. Click Change layout.

2. Choose your preferred layout in the window that opens.

You may change the layout while

in a call.

Cisco TelePresence SX20 Quick Set Administrator Guide

Contents

Introduction

Web interface

System settings

Setting passwords

Appendices

Web interface

Capturing snapshots

The snapshot feature, which is disabled by default, allows snapshots captured by your video system to be displayed on the Call Control page. Captures from your video system’s camera as well as from its presentation channel will be displayed.

This feature might come in handy when administering the video system from a remote location, e.g. to check the camera view.

To use web snapshots you have to sign in with ADMIN credentials.

Enabling the snapshot feature

The snapshot feature is disabled by default. The feature must be enabled using the remote control and on screen menu.

• Go to the Advanced configuration menu, navigate to

Video > AllowWebSnapshots and choose On.

Far end snapshots while in a call

While in a call, snapshots of the remote participant’s main camera and presentation channel (far end) will be captured and displayed as shown in the illustration. The snapshots are updated approximately every 20seconds.

Navigate to: Call Control > Call Control

Far end snapshots are captured even if web snapshots are disallowed on the far end video system. Web snapshots are prohibited only for encrypted calls.

snapshots are captured by your video system (main

camera and presentation) approximately every two

While the Live snapshots box is checked,

Snapshots from your video system

Far end snapshots

Take live snapshots

seconds.

Cisco TelePresence SX20 Quick Set Administrator Guide

Contents

Introduction

Web interface

System settings

Setting passwords

Appendices

Web interface

Managing the local phone book

The entries in the local phone book can be accessed from the following interfaces:

• Touch controller: The Favorites list

• On-screen menu: The My contacts folder in the phone

book

• Web interface: The local phone book on the call control page

Navigate to: Call Control > Local Phone Book

Editing contact details

Click a contacts name followed by Edit. Change the details in the form as

appropriate and click Save.

Deleting a contact

Click a contacts name

followed by Edit. Then click

Delete to remove the entry

from the local phone book.

Adding a contact

Click Add contact and fill in

the form that pops up. Then

click Save to store the contact

in the local phone book.

Storing a contact in a folder

Choose the appropriate folder

from the drop down list.

No folder means that the

contact will be stored at the

top level.

Adding a contact method

You can store more than one

contact method for each

contact, e.g. video, telephone

and mobile.

Cisco TelePresence SX20 Quick Set Administrator Guide

Contents

Introduction

Web interface

System settings

Setting passwords

Appendices

Web interface

Local phone book folders

The entries in the local phone book can be hierarchically organized in folders.

Navigate to: Call Control > Local Phone Book

Managing folders

i. Click Edit folders.

ii. Click Add folder and fill in its details

to create at new folder; or click the

name of an existing folder to view

and edit its details.

iii. Click Save folder to store the

details; or click Delete folder to

remove a folder and all its contacts

and sub-folders.

Opening a folder

Click the folder name

to open the folder and

show its list of contacts.

Cisco TelePresence SX20 Quick Set Administrator Guide

Contents

Introduction

Web interface

System settings

Setting passwords

Appendices

Web interface

System configuration

The system settings are grouped in several categories. When you choose a category in the left pane all related settings appear to the right.

Each system setting is further described in the

► System settings chap ter.

Navigate to: Configuration > System Configuration

Searching for settings

Enter as many letters as needed in the search field.

All settings containing these letters will be highlighted.

Selecting a category

The system settings are structured in several categories.

Choose a category to display the related settings.

Expanding and collapsing lists

Use the buttons to expand and collapse all or individual lists.

Cisco TelePresence SX20 Quick Set Administrator Guide

Contents

Introduction

Web interface

System settings

Setting passwords

Appendices

Web interface

Changing system settings

All system settings can be changed from the System Configuration page. The value space for a setting is specified either as a drop-down list or with explanatory text following a text input field.

Different settings may require different user credentials. In order to be sure that an administrator is able to change all system settings, the user must possess all user roles.

You can read more about user administration and user roles in the ► User administration ch a pter.

Navigate to: Configuration > System Configuration

Drop-down list

Click the arrow to open the drop-down list. Choose the preferred value and click

Save for the change to take effect.

Text input field

Enter text in the input field and click Save for the change to take effect.

Cisco TelePresence SX20 Quick Set Administrator Guide

Contents

Introduction

Web interface

System settings

Setting passwords

Appendices

Web interface

Setting the Administrator Settings menu password

When starting up the video conference system for the first time anyone can access the Administrator Settings menu with either the remote control or the Touch controller because the menu password is not set.

We strongly recommend that you define a menu password, because the Administrator Settings may severely affect the behavior of the video conference system.

You can read more about password protection in the

► Setting passwords chapt er.

Navigate to: Configuration > System Configuration

Changing the menu password

Click Set/Change Administrator

Settings menu password to open

this dialog.

Enter a new password in the text input field and click Save to store it.

Use the Unlock button to clear the existing password.

Cisco TelePresence SX20 Quick Set Administrator Guide

Contents

Introduction

Web interface

System settings

Setting passwords

Appendices

Web interface

System status

The system status is grouped in several categories. When you choose a category in the left column, the related status appears in the window to the right.

Navigate to: Configuration > System Status

Searching for status entries

Enter as many letters as needed in the search field. All

entries containing these letters will be highlighted.

Selecting a category

The system status is structured in

several categories. Choose a category

to display the related status information.

Expanding and collapsing lists

Use the buttons to expand and collapse all or individual lists.

Cisco TelePresence SX20 Quick Set Administrator Guide

Contents

Introduction

Web interface

System settings

Setting passwords

Appendices

Web interface

Choosing a wallpaper

You can choose from a set of predefined wallpapers to use as background on your display.

If you want the company logo or another custom picture to be displayed on the main display, you may upload and use a custom wallpaper.

If you use the Touch controller: The custom wallpaper applies to only the main display and will not appear on the Touch controller.

Navigate to: Configuration > Personalization : Wallpaper tab

Uploading a custom wallpaper file

Click Brows e... and locate your custom wallpaper image file.

The file format must be .png and the maximum image size is 1920 × 1200 pixels.

Click Upload to save the file to the video system.

Choosing a wallpaper

Choose a wallpaper from the list.

If you have uploaded a custom wallpaper, it will appear in the list together with the predefined wallpapers.

The chosen wallpaper is highlighted.

Cisco TelePresence SX20 Quick Set Administrator Guide

Contents

Introduction

Web interface

System settings

Setting passwords

Appendices

Web interface

Choosing a ringtone

You can choose from a set of predefined ringtones. The chosen ringtone can be played back from this page.

Even if the web interface is used to initiate the playback it is the video system that plays back the ringtone; it is not the PC running the web interface.

Navigate to: Configuration > Personalization : Ringtone tab

Choosing a ringtone

Choose a ringtone from the drop-down list, and click Save to make it the active ringtone.

Playing back a ringtone

Click the play button ( ► ) to play back the ringtone.

Use the stop button (  ) to end the playback.

You must save the ringtone before it can be played back.

Cisco TelePresence SX20 Quick Set Administrator Guide

Contents

Introduction

Web interface

System settings

Setting passwords

Appendices

Web interface

Peripherals overview

This page shows an overview of the video input and video output configuration, as well as information about any camera(s), Touch controller or ISDN Link that is connected to your video system.

The illustration to the right is an example; your system may have different peripherals and video input/output configurations.

Managing ISDN Link

If an ISDN Link is paired to the video system it can be managed from this page.

How to configure and use the ISDN Link are described in the ISDN Link documentation on

► http://www.cisco.com/go/isdnlink-docs

Navigate to: Configuration > Peripherals

Cisco TelePresence SX20 Quick Set Administrator Guide

Contents

Introduction

Web interface

System settings

Setting passwords

Appendices

Web interface

User administration

From this page you can manage the user accounts of your video conference system. You can create new user accounts, edit the details of existing users, and delete users.

The default user account

The system comes with a default administrator user account with full access rights. The username is admin and no password is set.

It is highly recommended to set a password for the admin us e r.

Read more about passwords in the ► Setting passwords ch a pter.

About user roles

A user account must hold one or a combination of several user roles.

The following three user roles, with non-overlapping rights, exist:

• ADMIN: A user holding this role can create new users and change most settings. The user neither can upload audit certificates nor change the security audit settings.

• USER: A user holding this role can make calls and search the phone book. The user can modify a few settings, e.g. adjusting the audio volume and changing the menu language.

• AUDIT: A user holding this role can change the security audit configurations and upload audit certificates.

Navigate to: Configuration > User Administration

Default user account

The system comes with admin as the default user account. This user has full access rights.

An administrator user account with full access rights, like the default admin user, must possess all the three roles.

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Specifications and Main Features

Frequently Asked Questions

User Manual

Introduction

User documentation

Software

What’s new in this version

Cisco TelePresence SX20 Quick Set at a glance

Web interface

Starting the web interface

Changing the system password

The interactive menu

System information

Placing a call

Sharing content

Controlling and monitoring a call

Controlling the camera

Local layout control

Capturing snapshots

Managing the local phone book

Local phone book folders

System configuration

Changing system settings

Setting the Administrator Settings menu password

System status

Choosing a wallpaper

Choosing a ringtone

Peripherals overview

User administration