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Server for Component System
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Cisco Server for Component System User Manual

Cisco Unity 3.1(6) Installation Guide: Installing a Windows 2000 Server for Component System
Document ID: 44332
Introduction Prerequisites
Requirements Components Used Conventions
Introduction
Note: This document is part of a set of documents that explain how to determine which Cisco Unity installation option is correct for your network. These documents also explain how to install the correct Cisco Unity option in your network. These documents are intended to be used for new Cisco Unity installations only. If you are upgrading or otherwise changing an existing Cisco Unity configuration please refer to the correct online product documentation for Cisco Unity.
Note: These documents do not explain how to integrate your Cisco Unity server with your phone system or how to configure your Cisco Unity server. Once you have completed the initial Cisco Unity installation, you will be referred to the online product documentation for further instructions. Refer to the Next Steps section on the Index page.
Note: This document set is written for networks that run a Windows 2000 server.
Note: Return to the Index page for this documentation set.
There are two types of systems that Cisco Unity can be installed on:
Base Line System (BL): A baseline system is a server that is purchased from Cisco or a Cisco
•
reseller and that is shipped with a Platform Configuration CD. These systems include a copy of Windows 2000 Server. Component System (CS): Purchased as separate pieces (software and hardware), and all software•
and hardware components must be installed by the installer of the Cisco Unity system. The Cisco Unity software package is purchased from Cisco or from a Cisco reseller. The package includes all required software except Windows 2000 Server.
This document explains how to install a Windows 2000 Server for the most common Cisco Unity Component System configurations. If you have a Base Line system, the tasks explained in this document are performed by the installation CD that came with your system.
This document does not include tasks such as installing and configuring Active Directory, SQL, Exchange, and so forth because these tasks are dependent on how the Cisco Unity is integrated into the network. Refer to Cisco Unity 3.1(6) Installation Guide: Selecting the Correct Installation Options for more information on which Cisco Unity option is correct for your network.
Installing Windows 2000 Server for a Cisco Unity Component System involves doing an initial installation from the Windows 2000 Server CD followed by a series of installation tasks using different CDs to install Service Packs, Hot Fixes, and other required components. The resulting server configuration will be ready to host any of the six possible Cisco Unity server configurations as explained in Cisco Unity 3.1(6) Installation Guide: Selecting the Correct Installation Options.
There are three appendices included at the end of this document. Two of them cover the optional tasks of changing the computer's name and creating bootable installation floppy disks if your CD−ROM drive is not a bootable device. If you plan to change the name of your computer, do it as soon as possible. There are a few applications such as SQL that do not work properly if you change the computer's name after you have installed them. The third appendix explains how to configure the minimum TCP/IP parameters that are required for most Cisco Unity servers. Cisco Technical Support recommends that you do not use Dynamic Host Configuration Protocol (DHCP) in order to configure the TCP/IP parameters for Cisco Unity servers.
Prerequisites
You should assemble all of the CDs that you require before you begin. This includes these CDs:
Windows 2000 Server Disk (Provided by customer, not included with a Cisco Unity Component
•
System). The Cisco Unity CDs: CD 1; Service Packs CD; Additional Localizations CD (if you want to install
•
additional languages). Internet Explorer 5.5 CD that shipped with Cisco Unity.• Any additional drivers that you might require. For instance, if you use a Dell Server with a Dell PERC
•
2 Redundant Array of Independent Disks (RAID) controller, the driver diskette B3070 is required because the Windows 2000 Server installation program does not contain these drivers. This disk is available from Dell's web site .
Note: If the Windows installation fails because Windows cannot detect your hard disks and you do not have the correct third party disk drivers available, you need to contact the manufacturer of your server to obtain the necessary drivers. Please do not contact Cisco Technical Support for assistance in obtaining drivers for your server.
You should have a plan for how the hard disk or disks on your server will be partitioned. If you are using RAID you should configure the compartments before you start the Windows 2000 Server installation.
An explanation of disk partitioning and RAID configuration is beyond the scope of this document.
Requirements
Before you attempt this configuration, ensure that you meet these requirements:
Windows 2000 Server Administration.• IP Addressing and related TCP/IP configuration options such as DNS, gateways, and so forth.•
Components Used
The information in this document is based on these software and hardware versions:
Cisco Unity 3.1(6) and later• Windows 2000 Server•
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Conventions
For more information on document conventions, refer to the Cisco Technical Tips Conventions.
Task 1: Start the Windows 2000 Server Initial Installation
Complete this procedure in order to start the Windows 2000 server initial installation.
Note: If the server is already connected to the LAN and you are concerned about security vulnerabilities that will exist until you have installed all of the security patches, you should CDonnect it before you begin this task. You are instructed to re−connect it later in this document.
If the Cisco Unity system key is a USB key, make sure that it is not inserted.
1.
If it is inserted you must remove it before you start the Windows 2000 Server installation. Failure to do this causes Windows to install its driver for this key and Cisco Unity does not recognize it. If this happens, you need to de−install the Windows key driver and install the Cisco Unity driver before you start the Cisco Unity installation. This procedure is explained in each of the six configuration guides at the beginning of the section on installing Cisco Unity. Insert Windows 2000 Server Disk1 in the CD−ROM drive or, if the CD−ROM drive in the server is
2.
not bootable, insert Windows 2000 Setup Disk 1 created in Appendix A in drive A. Restart the server.3. If you need to load a third party disk driver, continue with this step.
4.
Otherwise proceed to step 9 and press F6 as soon as this message appears at the bottom of the screen:
"Press F6 if you need to install a third−party SCSI or RAID controller."
Note: If you are not certain that you pressed F6 before the message cleared, restart the server and try again. This is the only opportunity you have to indicate to the installation program that you are installing a RAID driver. When the text "Setup could not determine..." appears, press S to specify an additional device.5. When prompted, insert your floppy disk with your driver in drive A, and press Enter.6. If you are using a Dell server, the correct Windows 2000 Server driver is usually DELL PERC 2 2,
7.
2/Si, 3/Si, 3/Di Raid Controllers. Select your driver and press Enter.
When the text "Setup will load support..." appears, press Enter.
8.
Note: If you see a message that indicates the installation cannot continue because a hard disk could not be detected, it is possible that you have not used the correct third party Windows 2000 Server driver. It is also possible that the hard disk drives or the hard disk controller in your server is faulty. Contact the manufacturer of your server to obtain support for this issue. Follow the on−screen prompts until you are prompted to specify the partition on which to install
9. Windows 2000.
Note: If you see a message that indicates the installation cannot continue because a hard disk could not be detected, it is possible that you require a third party Windows 2000 Server driver. It is also possible that the hard disk drives or the hard disk controller in your server is faulty. Contact the manufacturer of your server to obtain support for this issue. If no operating system is installed on the server, skip to step 11.
10.
If you are installing Windows 2000 on the same partition where an operating system is already installed, select and delete that partition. If there are other partitions on the same disk drive, you might want to delete them as well. However see the caution below before you do this.
Caution: If your server uses a disk partition to store files required to manage its hardware
configuration, do not delete this partition. If you already have your hard disks partitioned the way that you want, select the partition on which to
11. install Windows 2000 and proceed to step 12.
Otherwise, you need to create the partition first by selecting the hard disk and then selecting the Create Partition option. If you do not want to allocate the entire disk to the Windows 2000 Server, enter the appropriate partition size. Make certain that the partition that you create is large enough for the Windows 2000 Server and any other applications such as MSDE, SQL, Exchange, and so forth, that you want to install on the same partition. 10 GB is usually sufficient for a Windows 2000 Server partition.
Note: If your have RAID configured, you can only install a Windows 2000 Server on a RAID type 0 compartment.
Note: If you have other disks, you can either configure them now or after you have completed the Windows 2000 Server installation by using the Hard Disk Manager tool in the Computer Management Management Console (MMC). See your Windows 2000 Server documentation or the online help for more information on this subject. If the partition you selected in step 11 is unformatted, select Format the Partition Using the NTFS
12. File System, and press Enter.
Task 2: Complete the Windows 2000 Server Initial Installation
Caution: You will be asked to provide a password for the Administrator account. Do not lose this
password. It cannot be recovered. If you forget the Administrator account password and you do not have an alternative administrative account configured so that you can reset the Administrator account password, you will have to re−install the operating system and all of the applications.
This task provides the responses that are applicable in most Cisco Unity installations. If you are certain that your configuration requires an option that is listed as [No] below, you can override this suggestion.
Caution: If you elect to install an option that is listed as [No] below and it causes a conflict with Cisco
Unity, you need to unconfigure it. It might not be supported on a server that runs Cisco Unity.
License Mode [Seats]1. Accessories and Utilities [See below]
2.
Accessibility Wizard [No]♦ Accessories [Optional]♦ Communications [No]♦ Games [No]♦ Multimedia [No]♦
Certificate Services [No]3. Indexing Service [No]4. IIS [See below]
5.
Common files [Yes]♦ Documents [Optional]♦ FTP [Optional − has security implications]♦ FrontPage 2000 Server Extensions [No]♦ IIS Snap−In [Yes]♦ Internet Services Manager [Yes]♦ NNTP [If installing Exchange 2000 on this server − Yes otherwise No]♦ SMTP [If installing Exchange 2000 on this server − Yes otherwise No]♦ Visual Interdev RAD Remote Deployment Support [No]♦ WWW Server [Yes]♦
Management and Monitoring Tools [See below]
6.
Connection Manager Components [No]♦ Network Monitor Tools [Optional]♦ SNMP [Optional]♦
Message Queueing Service [Yes]7. Networking Services [See below]
8.
Com Internet Services Proxy [No]♦ DNS [Optional, might be installed later if server will be running Active Directory]♦ DHCP [Optional]♦ Internet Authentication Services [No]♦ QOS [No]♦ Simple TCP/IP [No]♦ Site Server ILS [No]♦ WINS [No]♦
Other network file and print services [No]9. Remote Installation services [No]10. Remote Storage [No]11. Script Debugger [No]12. Terminal Services [Yes, Administration only]13. Terminal Services Licensing [No]14. Windows Media Services [No]15. Network Configuration [See below]
16.
Cisco Technical Support recommends that you do not use DHCP to configure the TCP/IP
♦
settings for your server. Manually configure the IP address, gateway, DNS servers, and other options.
If the server that you are configuring is going to run Active Directory, you must enable File
♦
and Print Sharing For Microsoft Networks. This is required because Active Directory uses Networking in order to share the Active Directory files. This applies even when the server is the only one in the entire network that runs Active Directory because the server accesses the files locally via the share path \\server_name\directory_name\file_name.
At the end of the installation, click Finish, and the server automatically restarts.17. Log onto Windows 2000 as Administrator.18. When the login process is complete you might see the Windows 2000 Configure Your Server menu
19. screen which indicates you need to Finish Setup.
If you do leave it open, it is used in the next task. If you do not complete Finish Setup, the next task explains how to finish the process manually.
Task 3: Complete the Message Queing Configuration
You installed Message Queueing in Task 2. It requires a few final configuration tasks before the installation is complete.
If you see the Windows 2000 Configure Your Server menu screen similar to this image, select Finish
1.
Setup.
Then proceed to step 3. If you do not see this screen, proceed to step 2.
If you do not have the Windows 2000 Configure Your Server menu screen open, start the process for
2.
completing the Message Queueing feature manually. Select Settings > Controls Panel > Add/Remove Programs.
A menu screen similar to this image appears.
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