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Product Safety, Security, Accessibility, and Related
Information
Revised: September 4, 2009
Safety and Performance Information
Power outages and other devices can affect your Cisco Unified IP Phone.
Power Outage
Your accessibility to emergency service through the phone is dependent on the phone being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.
External Devices
Cisco recommends using good quality external devices (such as headsets) that are shielded against
unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of these actions:
• Move the external device away from the source of the RF or AF signals.
• Route the external device cables away from the source of the RF or AF signals.
• Use shielded cables for the external device, or use cables with a better shield and connector.
• Shorten the length of the external device cable.
• Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee the performance of the system because Cisco has no control over the quality
of external devices, cables, and connectors. The system will perform adequately when suitable devices
are attached using good quality cables and connectors.
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Caution In European Union countries, use only external speakers, microphones, and headsets that
are fully compliant with the EMC Directive [89/336/EC].
FCC Compliance Statements
The Federal Communications Commission requires compliance statements for the following:
• FCC Part 15.21
• FCC RF Radiation Exposure
• FCC Receivers and Class B Digital
FCC Part 15.21 Statement
Changes or modifications not expressly approved by the party responsible for compliance could void
the user’s authority to operate the equipment.
FCCRF Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. End users must follow the specific operating instructions for satisfying RF exposure
compliance. This transmitter must be at least 20 cm from the user and must not be co-located or
operating in conjunction with any other antenna or transmitter.
FCC Receivers and Class B Digital Statement
This product has been tested and complies with the specifications for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used according to the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to radio or television
reception, which is found by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separation between the equipment or devices
• Connect the equipment to an outlet other than the receiver's
• Consult a dealer or an experienced radio/TV technician for assistance
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Product Safety, Security, Accessibility, and Related Information
Cisco Product Security
This product contains cryptographic features and is subject to United States and local country laws
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors
and users are responsible for compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local
laws, return this product immediately.
Further information regarding U.S. export regulations may be found at:
http://www.access.gpo.gov/bis/ear/ear_data.html.
Accessibility Features
The Cisco Unified IP Phone 8961, 9951, and 9971 provides accessibility features for the blind, and the
visually, hearing and mobility impaired.
Vision Impaired and Blind Accessibility Features
Accessibility features for the vision impaired and blind are supported on the Cisco Unified IP Phone
8961, 9951, and 9971.
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Accessibility Feature Description Set Up Requirements
1. High-Contrast
Visual and Audible
Alert of Incoming
Call
Cisco Unified IP Phones provide an audible alert,
and the handset provides a visual alert when the
phone receives an incoming call. The handset light
strip flashes during incoming calls and stays lit
Standard on all
phones. Set up is
required.
when a voice-mail message is received.
2. Back-Lit LCD
Screen and
Programmable
Users with low vision can adjust the contrast. Standard on all
phones; no set up is
required.
Contrast
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Product Safety, Security, Accessibility, and Related Information
Accessibility Feature Description Set Up Requirements
3. Programmable
Feature Buttons
4. Large Buttons to
Access
Applications, Voice
Messages,
Contacts, Hold,
Transfer, and
Conference
5. Audible
Notification of
Phone State
Users can use the line buttons to initiate, answer, or
switch to a call on a particular line. Features, such
as speed dial, Privacy, BLF speed dial, and Service
URLs, can be assigned to these buttons.
Large buttons provide to easy access to phone
applications, voice messages, corporate and
personal directories, and calling features.
For audible notification of the phone state, users
can:
Toggle the Mute and Speaker buttons on and off to
indicate the state of the phone.
Use the Mute button to toggle the microphone on or
off. When the microphone is muted, the button is lit.
Use the Speaker button to toggle the speakerphone
on or off. When the speakerphone is on, the button
is lit.
Set up is required.
Your system
administrator sets up
programmable line
buttons to your
phone.
Standard on all
phones; no set up is
required.
Standard on all
phones; no set up is
required.
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Accessibility Feature Description Set Up Requirements
6. Standard 12-Key
Layout and
Grouping of
Functions
Third-Party
Accessibility
Applications for
the Vision
Impaired
Cisco Unified IP Phone keypads provide standard
key layout, which enables users to use existing or
familiar key positions (including a nib on Key 5).
Cisco Unified IP Phone 9971 provides an interface
for third-party accessibility applications such as
Tenacity accessaphone and the Ipblue VTGO
508-Compliant softphone.
• IP blue Virtual Telephone/Global Office
Standard on all
phones; no set up is
required.
For more
information about
third-party
application, see your
system administrator.
(VTGO) 508-compliant softphone is a
standalone software endpoint that integrates
speech application programming interface
(SAPI) and which provides audible notification
(text-to-speech) of the core functions and
features of the Cisco Unified IP Phones. VTGO
is also compatible with assistive technology.
Information is available at the following URL:
http://www.ipblue.com/
• Tenacity accessaphone (AAP) is an assistive
technology to the Cisco Unified IP Phones.
Through the telephony application
programming interface (TAPI) and the
computer technology integration (CTI) plug-in,
AAP enhances the ability to monitor and
control the functions of the Cisco endpoint.
Core enhancements are full access through the
keyboard and text-to-speech. AAP provides
audible notification of the incoming caller ID,
full access of call history information, status of
the phone and more. Information about
Tenacity is available at the following URL:
http://www.accessaphone.com
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Product Safety, Security, Accessibility, and Related Information
Hearing Impaired Accessibility Features
Accessibility features for the hearing impaired are supported on the Cisco Unified IP Phone 8961,
9951, and 9971.
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Accessibility Feature Description Set Up Requirement
1. Visual Message
Waiting Indicator
(Handset)
2. Visual Notification
of Phone State
3. Inline Amplifier
Support (Handset)
4. Adjustable
Ringtone, Pitch, and
Volume
Viewable from 360 degrees, this visual
indicator also provides an audible message
waiting indicator. Users change the voice
message light on their handset and the
audible voice message indicator on their
phone by logging in to their User Options
web pages and accessing the message
indicator settings. Users change the setting to
on or off.
For visual notification of the phone state:
• Toggle the Mute and Speaker buttons on
and off to indicate the state of the phone.
• Use the Mute button to toggle the
microphone on or off. When the
microphone is muted, the button is lit.
• Use the Speaker button to toggle the
speakerphone on or off. When the
speakerphone is on, the button is lit.
Cisco Unified IP Phone handsets support
third-party inline amplifiers, which users
attach to the handset and cord and sit
between the handset and the IP phone. Cisco
Unified IP Phones support the following
third-party inline amplifiers:
• Clarity HA-40 Inline Amplifier for
Corded Phone
• Plantronics EHA40 Inline Amplifier
Users can adjust the ringtone, pitch, and
volume by:
• Using the Applications > Preferences
menu on their phone.
• Adjusting the volume level for the phone
ringer: while the handset is in the cradle,
and the headset and speakerphone
buttons are off, press the volume button
to increase the volume.
Standard on all phones;
users and system
administrators can make
changes.
Standard on all phones; no
set up is required.
Standard on all phones; no
set up is required.
Standard on all phones;
users and system
administrators can make
changes.
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Product Safety, Security, Accessibility, and Related Information
Accessibility Feature Description Set Up Requirement
5. Hearing Aid
Compatible (HAC)
Handset
6. Acoustic Coupled
TTY Support
(Handset)
Third-Party
Accessibility
Applications for the
Hearing Impaired
Cisco Unified IP Phone handsets support the
following accessibility features:
• Hearing-aid compatible
• Magnetic coupling of the hearing aid
• Federal Communications Commission
(FCC) loudness requirements for the
Americans with Disabilities Act (ADA)
• Section 508 loudness requirements,
which are achieved by using
industry-standard inline handset
amplifiers
Cisco Unified IP Phones support the
following TTY and TDD features:
• Acoustic or direct connect TTYs from
industry-leading manufacturers
• Real-time text transmission over phone
lines
• Hearing and voice carry over phones
(HCO/VCO)
• VoIP network operating at G.711
Cisco Unified IP Phones provide an interface
for third-party accessibility applications
from companies such as NexTalk that
support the following features:
• Paging
• Visual notification
• Ability to provide single number services
to support Video Relay, Text Relay, TTY
Traffic or even voice services
Information about NexTalk is available at:
http://www.nextalk.com
Standard on all phones; no
set up is required.
Standard on all Cisco
Unified IP Phones.
For information about
setting up TTY, see your
system administrator .
For more information about
third-party applications, see
your system administrator.
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Mobility Impaired Accessibility Features
Accessibility features for the mobility impaired are supported on the Cisco Unified IP Phone 8961,
9951, and 9971.
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Product Safety, Security, Accessibility, and Related Information
Accessibility Feature Description Set Up Requirements
1. Well-Spaced,
Illuminated
Buttons Enable
Easy Operation
2. Large Buttons to
Access
Applications, Voice
Messages,
Contacts, Hold,
Tra n sfer, and
Conference
3. Built-In
Speakerphone
Depending on set up, programmable buttons
allow users to access:
• Phone lines and intercom lines (line
buttons)
• Speed-dial numbers (speed-dial buttons,
including the BLF speed-dial feature)
• Web-based services (for example, a
Personal Address Book button)
• Phone features (for example, Privacy)
Buttons illuminate to indicate status:
• Green, steady—Active call or two-way
intercom call
• Green, flashing—Held call
• Amber, steady—Privacy in use, one-way
intercom call, Do Not Disturb (DND)
active, or signed in to Hunt Group
• Amber, flashing—Incoming call or
reverting call
• Red, steady—Remote line in use (shared
line or BLF status)
Large buttons provide to easy access to
phone applications, voice messages,
corporate and personal directories, and
calling features.
Users can toggle the speakerphone button on
and off to indicate the state of the phone.
When the speakerphone is on, the button is
lit.
Standard on all phones; no
set up is required.
Standard on all phones; no
set up is required.
Standard on all phones; no
set up is required.
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Accessibility Feature Description Set Up Requirements
4. Tactile Discernible
Buttons and
Functions
(including a nib on
Key 5)
Dedicated Headset
Jack that Enables
Auto-Answer
Function
Cisco Unified IP Phone keypads provide the
tactile discernible locator, which enables
users to use existing or familiar key
positions that can be easily located from the
“bump” on Key 5. Users do not have to
learn new key positions.
Users can use a dedicated headset jack that
enables auto-answer feature support on
either the speakerphone or headset.
Incoming calls are then automatically
connected after a ring or two.
Standard on all phones; no
set up is required.
Standard on all phones; set
up is required.
Additional Information
Access the most current Cisco Unified IP Phone documentation using these URLs:
• Cisco website:
http://www.cisco.com/
• International Cisco websites:
http://www.cisco.com/public/countries_languages.shtml
• Quick start guides and a quick reference card for the Cisco Unified IP Phones:
tbd
• Licensing Information:
tbd
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