Cisco EGW 2200 User Manual

QSIG/DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1.1

Published November 22, 2005

This document provides instructions for integrating a QSIG/DPNSS phone system with Cisco Unity Connection through a Cisco EGW 2200.

Integration Tasks

Before doing the following tasks to integrate Cisco Unity Connection with a QSIG/DPNSS phone system through a Cisco EGW 2200, confirm that the Cisco Unity Connection server is ready for the integration by completing the appropriate tasks in the Cisco Uni ty Conn ection I nstalla tion Gu ide.

The following task lists describe the process for creating, changing, and deleting integrations.

Task List to Create the Integration

Use the following task list to set up a new integration with a QSIG/DPNSS phone system. If you are installing a new Cisco Unity Connection server by using the Cisco Unity Connection Installation Guide, you may have already completed some of the following tasks.

1. Review the system and equipment requirements to confirm that all phone system and Cisco Unity

Connection server requirements have been met. See the “Requirements” section on page 2.

2. Plan how the vo ice messaging ports will be used by Cisco Unity Connection. See the “Planning How

the Voice Messaging Ports Will Be Used by Cisco U nity Connection” section on page 4.

3. Program the QSIG/DPNSS phone system. See the “Programming the QSIG/DPNSS Phone System”

section on page 5.

4. Set up the Cisco EGW 2200. See the “Setting Up the Cisco EGW 2200” section on page 6.

5. Create the integration. See the “Creating a New Integration with the QSIG/DPNSS Phone System”

section on page 6.

Corporate Headquarters: Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA

QSIG/DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1.1

Requirements

6. Test the integration. See the “Testing the Integration” section on page 9.

7. If this integration is a second or subsequent integration, add the applicable new user templates for

the new phone system. See the (Multiple Integrations Only) Adding New User Templates, page 13.

Task List to Make Changes to an Integration

Use the following task list to make changes to an integration after it has been created.

1. Start Cisco Unity Connection Administration.

2. Make the changes you want to the existing integration. See the “Changing the Settings for an

Existing Integration” section on page 13.

Task List to Delete an Existing Integration

Use the following task list to remove an existing integration.

1. Start Cisco Unity Connection Administration.

2. Delete the existing integr ation. See the “Deleting an Existing Phone System Integration” section on

Requirements

The QSIG/DPNSS integration supports configurations of the following components:

Phone System

• A QSIG/DPNSS phone system.

• The phone system ready for the integration as described in the installation guide for the phone

• A VoIP gateway configured and connected to the QSIG/DPNSS phone system.

Cisco Unity Connection Server

• Cisco Unity Connection installed and ready for the integration, as described in the Cisco Unity

• A license that enables the applicable number of voice messaging ports.

• A Cisco EGW 2200 ready for the integration as described in the Cisco EGW 2200 documentation.

• The Cisco EGW 2200 connected to the LAN and configured for a QSIG/DPNSS backhaul signaling

page 14.

system and the Cisco EGW 2200 documentation.

Connection Installation Guide at

http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.

stream from the VoIP gateway.

Integration Description

The QSIG/DPNSS integration uses a Cisco EG W 2200, whic h translates Q SIG or DPNSS call signaling into SIP, a VoIP gateway, and the LAN to connect Cisco Unity Connection and a QSIG/DPNSS phone system. Figure 1 shows the required connections.

QSIG/DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco UnityConnection 1.1

OL-8187-01

QSIG/DPNSS Phone System with Cisco EGW 2200 Integration Guide for CiscoUnityConnection 1.1

Cisco EGW 2200

Q p

RTP (voice) path

Figure 1 Connections Between a QSIG/DPNSS Phone System and Cisco Unity Connection

Integration Description

hone system

Call Information

The QSIG/DPNSS integration s ends the f ollowing inform ation wi th forwa rded cal ls:

• The extension of the called party

• The extension of the calling party (for internal calls) or the phone number of the calling party (if it

• The reason for the forward (the extension is busy, does not answer, or is set to forward all calls)

Cisco Unity Connection uses this information to answer the call appropriately. For example, a call forwarded to Cisco Unity Connection is answered with the personal greeting of the user. If the phone system routes the call to Cisco Unity Connection without this information, Cisco Unity Connection answers with the opening greeting.

SIG/DPNSS

QSIG or DPNSS

connection

VoIP

gateway

QSIG or DPNSS signaling backhaul path SIP signaling path

is an external call and the system uses caller ID)

LAN

Cisco Unity

Connection serv

132956

Integration Features

The QSIG/DPNSS integration with Cisco Unity Connection provides the following features.

Call forward to personal greeting

Call forward to busy greeting

Caller ID

Easy message access

QSIG/DPNSS Phone System with Cisco EGW2200 Integration Guide for CiscoUnity Connection 1.1

OL-8187-01

When an incoming call is routed to an unanswered extension, the call is forwarded to the voice mail of the user. The caller then hears the personal greeting of the user and can leave a message.

When an incoming call is routed to a busy ex tension, the call is forwarded to the voice mail of the user. The caller then hears the busy greeting (if the user enabled it) and can leave a message.

Cisco Unity Connection receives caller ID information from the phone system (if available). This information appears in the subject line of the message in the desktop messaging application.

A user can retrieve messages without entering an ID. Cisco Unity Connection identifies a user based on the ext ension from which the call originated. A password may be required.

QSIG/DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1.1

Planning How the Voice Messaging Ports Will Be Used by Cisco Unity Connection

Identified user messaging

Message waiting indication

Cisco Unity Connection automatically identifies a user who leaves a message during a forwarded internal call, based on the extension from which the call originated.

When a message is waiting for a user, Cisco Unity Connection notifies the phone system to activate the message waiting indicator (MWI) on the user extension.

Integrations with Multiple Phone Systems

Cisco Unity Connection can be integrated with multi ple ph one systems at one time. Fo r the most recent information on and instructions for integrating Cisco Unity Connection with multiple phone systems, refer to the Multiple Phone System Integration Guide at

http://www.cisco.com/en/US/products/ps6509/products_installation_and_configuration_guides_list.ht ml.

Planning How the Voice Messaging Ports Will Be Used by Cisco Unity Connection

Before programming the phone system, you ne ed t o pl an how the voice messaging ports will be used by Cisco Unity Connection.

Unlike other integrations, the hunt group mechanism for a QSIG/DPNSS phone system integration is implemented on the Cisco Unity Connection server. Within a port group, each incoming call hunts for an available voice messaging port among all the ports in a round-robin (or circular) fashion. If a voice messaging port in the cluster is set not to answer calls or is not enabled, a call reaching that port may receive a busy signal.

Table 1 describes the voice messaging port settings in Cisco Unity Connection that can be set on

Telephony Integrations > Port of Cisco Unity Connection Admin istration.

Table 1 Settings for the Voice Messaging Ports

Field Considerations

Enabled Check this check box. Answer Calls Check this check box.

Caution All voice messaging ports connecting to the phone system must have the

Answer Calls box checked. Otherwise, calls to Cisco U nity Connection may not be answered.

Perform Message Notification Check this check box to designate the port for notifying users of messages. Send MWI Requests Check this check box to designate the port for turning MWIs on and off. Allow TRAP Connections Check this check box so that users can use the phone as a recording and playback device

in Cisco Unity Connection web applications and e-mail clients.

The Number of Voice Messaging Ports to Install

The number of voice messaging ports to install depends on numerous factors, including:

QSIG/DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco UnityConnection 1.1

OL-8187-01

QSIG/DPNSS Phone System with Cisco EGW 2200 Integration Guide for CiscoUnityConnection 1.1

• The number of calls Cisco Unity Connection will answer when call traffic is at its peak.

• The expected length of each message that callers will record and that users will liste n to.

• The number of users.

• The number of calls made for message notification.

• The number of MWIs that will be activated when call traffic is at its peak.

• The number of TRAP connections ne eded when call traffic is at its peak. (TRAP connections are

used by Cisco Unity Connection web applications and e-mail clients to play back and record over the phone.)

• The number of calls that will use the automated attendant and call handlers when call traffic is at its

peak.

It is best to install only the number of voice messag ing ports that are need ed so that system resources are not allocated to unused ports.

The Number of Voice Messaging Ports That Will Answer Calls

The calls that the voice messaging ports answer can be inco ming cal ls from unidenti fied callers or from users. Assign all of the voice messaging ports to answer calls.

You can set voice messaging ports to both answer calls and to dial out (for example, to set MWIs).

Programming the QSIG/DPNSS Phone System

The Number of Voice Messaging Ports That Will Dial Out

Ports that will dial out can do one or more of the following:

• Notify users by phone, pager, or e-mail of messages that have arrived.

• Turn MWIs on and off for user extensions.

• Make a TRAP connection so that users can use the phone as a recording and playback device in

Cisco Unity Connection web applications and e-mail clients.

Preparing for Programming the Phone System

Record your decisions about the voice messaging p orts to guid e you in pro gra mmi ng the ph one sy stem .

Programming the QSIG/DPNSS Phone System

For information on provisioning a QSIG or DPNSS phone system to integrate with Cisco Unity Connection, refer to the Cisco EGW 2200 documentation.

Caution In programming the phone system, do not send calls to v oice messaging ports in Cisco Unity Connection

that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging port is set only to Dialout MWI, do not send calls to it.

OL-8187-01

Note You can use alternate extensions to create multiple line appearances, enable easy message access from

cell phones, and simplify addressing messages to users at dif ferent locati ons in Cisco Unity Connection. Enabling alternate MWIs lets Cisco Unity Connection turn MWIs on at more than one extension. For details, see the “Appendix: Using Alternate Extensions and MWIs” section on page 15.

QSIG/DPNSS Phone System with Cisco EGW2200 Integration Guide for CiscoUnity Connection 1.1

QSIG/DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1.1

Setting Up the Cisco EGW 2200

For information on setting up the Cisco EGW 2200, refer to the Cisco EGW 2200 documentation.

Creating a New Integration with the QSIG/DPNSS Phone System

After ensuring that the QSIG/DPNSS phone system and Cisco Unity Connection are ready for the integration, do the following procedures to set up the integration and to enter the port settings.

To Create an Integration

Step 1 Log on to Cisco Unity Connection Administration. Step 2 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Phone System. Step 3 On the Search Phone Systems page, on the Phone System menu, click New Phone System. The Phone

System Integration Wizard appears.

Step 4 On the Select Phone System Manufacturer page, in the Manufacturer field, click QSIG/DPNSS and click

Next.

Step 5 On the Select Phone System Model page, in the Model field, click QSIG/DPNSS and click Next. Step 6 On the Set Up Phone System page, in the Phone System Name field, accept the default name or enter the

descriptive name that you want, and click Next.

Step 7 On the Select Port Group Template page, in the Port Group Template field, click QSIG/DPNSS PBX

via Cisco EGW 2200 and click Next.

Step 8 On the Set Up Port Group page, enter the following settings and click Next.

Table 2 Settings for the Set Up Port Group Page

Field Setting

Port Group Name <a descriptive name for the port group; accept the default name o r enter the

name that you want>

Contact Line Name <the voice messaging pilot number that matches the Cisco EGW 2200 dial

plan configuration>

Authenticate with SIP Proxy Server

Authentication User Name

Authentication Password <the password that Cisco Unity Connection will use to authenticate with

Number of Ports <the number of voice messaging ports that you want to create in this port

IP Address or Host Name <the IP address (or host name) of the primary Cisco EGW 2200 or SIP

If you do not use a SIP proxy server, uncheck the check box. If you use a SIP proxy server, indicate whether you want Cisco Unity

Connection to authenticate with the SIP proxy server. <the name that Cisco Unity Connection will use to authenticate with the

SIP proxy server>

the SIP proxy server>

group>

proxy server that you are connection to Cisco Unity Connection>

QSIG/DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco UnityConnection 1.1

OL-8187-01

QSIG/DPNSS Phone System with Cisco EGW 2200 Integration Guide for CiscoUnityConnection 1.1

Creating a New Integration with the QSIG/DPNSS Phone System

Table 2 Settings for the Set Up Port Group Page (continued)

Field Setting

Test Address Click this button to verify the IP address (or host name) that you entered.

The result of the test appears in the text box beside the button.

Port <the IP port of the primary Cisco EGW 2200 or SIP proxy server that you

are connecting to Cisco Unity Connection; we recommend that you use the default setting>

Caution This setting must match the port setting of the Cisco EGW 2200

or SIP proxy server. Otherwise the integration will not function correctly.

Step 9 On the Confirm Phone System Settings page, conf irm the settings that yo u have entered and cl ick Finish. Step 10 On the Phone System Creation Summary page, click Close. Step 11 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Port G ro u p . Step 12 On the Search Port Groups page, click the display name of the port group that you created for the

QSIG/DPNSS integration.

Note By default, the display name for a port group is composed of the phone system display name

followed by an incrementing number.

Step 13 On the Port Group Basics page, on the Edi t menu, clic k Servers. Step 14 On the Edit Servers page, do the following substeps if there is a secondary Cisco EGW 2220 or SIP

proxy server. Otherwise, continue to Step 15.

a. Under SIP Proxy Servers, click Add. b. Enter the following settings f or the second ary Cisco EGW 2220 or SIP proxy server and click Save.

Table 3 Settings for the Cisco EGW 2220 or SIP Proxy Serv er

Field Setting

Order <the order of priority for the Cisco EGW 2220 or SIP proxy server; the lowest

number is the primary Cisco EGW 2220 or SIP proxy server, the higher numbers are the secondary servers>

IP Address or Host Name

Port <the IP port of the secondary Cisco EGW 2220 or SIP proxy server that you

are integrating with Cisco U nity Conn ecti on; we recommend that you use the default setting>

OL-8187-01

Note You can click Ping to verify the IP address (o r host name) of t he Cisco EGW 2220 or SIP proxy

server.

QSIG/DPNSS Phone System with Cisco EGW2200 Integration Guide for CiscoUnity Connection 1.1

QSIG/DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1.1

Creating a New Integration with the QSIG/DPNSS Phone System

c. Repeat Step 14a. and Step 14b. for any remaining secondary Cisco EGW 2220 or SIP proxy server

in the cluster.

Step 15 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Port. Step 16 On the Search Ports page, click the display n ame of the first voice messaging port that you created for

this phone system integration.

Note By default, the display names for the voice messaging ports are composed of the port group

display name followed by incrementing numbers.

Step 17 On the Port Basics page, enter the following settings. The fields in the following table are the ones that

you can change.

Table 4 Settings for the Voice Messaging Ports

Field Considerations

Enabled Check this check box. Answer Calls Check this check box.

Caution All voice messaging ports connecting to the phone system must have the

Answer Calls box checked. Otherwise, calls to Cisco U nity Connection may not be answered.

in Cisco Unity Connection web applications and e-mail clients.

Step 18 Click Save. Step 19 Click Next. Step 20 Repeat Step 17 through Step 19 for all remaining voice messaging ports for the phone system. Step 21 If another phone system integration exists, in Cisco Unity Connection Administration, expand

Telephony Integrations, then click Trunk. Otherwise, skip to Step 25.

Step 22 On the Search Phone System Trunks page, on the Phone System Trunk menu, click New Phone System

Trunk.

Step 23 On the New Phone System T runk page, enter t he follo wing settings for the pho ne system trunk and click

Save.

Table 5 Settings for the Phone System Trunk

Field Setting

From Phone System <the display name of the phone system that you are creating a trunk for> To Phone System <the display name of the previously existing phone system that the trunk will

connect to>

Trunk Access Code <the extra digits that Cisco Unity Connecti on must di al to transfer calls

through the gateway to extensions on the previously existing phone system>

QSIG/DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco UnityConnection 1.1

OL-8187-01

+ 18 hidden pages