Cisco ECP3940ADL User Manual
OL-30773-01
Cisco Model EPC3940 and
EPC3940L EuroDOCSIS 3.0 16x4
Wireless Residential Gateway with
Embedded Digital Voice Adapter
Us er Guide
Please R ead
Important
Read this entire guide. If this guide provides installation or operation instructions,
give particular attention to all safety statements included in this guide.
Notices
T rademark Acknowledgm ents
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its
affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this
URL: www.cisco.com/go/trademarks. EuroDOCSIS and EuroPacketCable are
registered trademarks of Cable Television Laboratories, Inc. The Wi-Fi Protected
Setup mark is a mark of the Wi-Fi Alliance. Wi-Fi Protected Setup is a trademark of
the Wi-Fi Alliance.
Ot her third pa rty trademarks mentioned are the prop erty of their respective owners.
The use of the word partner does not imply a partnership relationship between
Cisco and any other company. (1110R)
Publication Disclaimer
Cisco Systems, Inc. assumes no responsibility for errors or omissions that may
appear in this p ublication. We reserve the right to change this publication at any
time without notice. This document is not to be const rued as conferring by
implication, estoppel, or otherwise any license or right under any copyright or
pat ent , whether or not the use of any information in this document employs an
invention claimed in any existing or later issued patent.
Disclaimer
The maximum performance for wireless is derived from IEEE Standard 802.11
specifications. Actual performance can vary, including lower wireless network
capacity, data throughput rate, range and coverage. Performa nce depends on many
factors, conditions and variables, including distance from the access point, volume of
network traffic, building materials and construction, operating system used, mix of
wireless products used, interference and other adverse condit ions.
Software and Firmware Use
The software described in this document is protected by copyright law and
furnished to you under a license agreement. You may only use or copy this software
in accordance with the terms of your license agreement.
The firmware in this equipment is protected by copyright law. You may only use the
firmware in the equipment in which it is provided. Any reproduction or distribution
of this firmware or any portion of it, without our express written consent is
prohibited.
Copyright
© 2014 Cisco Systems, Inc. All rights reserved.
Informa tion in this p ublication is subject to change withou t not ice. No part of this
publication may be reproduced or transmitted in any form, by photocopy,
microfilm, xerography, or any other means, or incorpora ted into a ny information
retrieval system, electronic or mechanical, for any purpose, without the express
permission of Cisco Systems, Inc.
OL-30773-01 iii
Contents
IMPORTANT SAFETY INSTRUCTIONS vii
CE Compliance x
EU Compliance xii
About This Guide xiii
Introdu ci ng the E uroD OCS IS W ir ele ss R es ide nti al Gate way wi th
Voice 1
Introduction ......................................................................................................................... 2
What's In th e Carto n? .......................................................................................................... 3
Front Panel Description ...................................................................................................... 4
Top Panel Desc riptio n......................................................................................................... 6
Back Panel Desc ription ....................................................................................................... 7
Installing the E uroDOC S IS W irele ss Residen tia l Gateway with
Voice 9
Installation P reparations ................................................................................................... 10
Install the Wir el ess Res idential Voice Gateway .............................................................. 17
Connect the Wireless R esid ential Voice Gateway .......................................................... 18
Operation of Front Panel Indicators 21
Initial Power On, Calibratio n, and Reg istration (AC Power applied) ........................... 22
Normal Op era tio ns (AC Pow er Applied) ....................................................................... 23
Special Co nditio ns ............................................................................................................. 25
Contents
iv OL-30773-01
Troubl esh o otin g th e Euro DO C SIS W irel ess Resid en tia l Gate w a y
with Voice 27
Fre que nt ly Ask ed Questions ............................................................................................ 28
Common Troubleshooting Issues .................................................................................... 33
Tips for Improv ed Performa nce ....................................................................................... 34
Cus tomer In fo rma tion 35
Notice to Installer s
The servici ng instructions in this noti ce a re for use by qual ified service personnel only. To reduce the
ri sk of electric shock, do not perform any servicing other than tha t contained in the operating
instructions, unless you are qualified to do so.
Notice à l’attention des installateurs de réseaux câblés
Les instructions r elatives a ux inter ventions d ’ entretien, fournies d ans la présente noti ce, s’adr essent
exclusivement au personnel techni que qualifié. Pour r éd uire les ri sques d e chocs électriques, n’ effectuer
aucune interventi on autr e que cell es d écri tes dans le mode d 'emploi et les instructi ons rela tives au
foncti onnement, à moins que vous ne soyez quali fi é pour ce fai re.
Mitteilung für CA TV -Techniker
Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes
Fachper sonal bestimmt. Um d ie Gefahr eines el ektrischen Schlags zu reduzier en, sollten Si e keine
Wartungsarbeiten durchführen, die nicht ausdr ückl ich in d er B edienungsanleitung aufgeführt si nd,
außer Sie sind zur Durchführung solcher Arbeiten qualifizier t.
Aviso a los instaladores de sistem as CA TV
Las instr ucciones d e repara ción contenida s en el presente aviso s on pa ra uso exclusivo por par te d e
pers ona l de ma nteni miento cua lificado. Con el fin de red uci r el r iesgo de d esca rga el éctrica, no reali ce
ninguna otra operación de reparación distinta a las contenidas en las instrucciones de funcionamiento, a
menos que posea la cualificación necesaria para hacerlo.
20080814_Installer820_Intl
IMPORTANT SAFETY INSTRUCTIONS
OL-30773-01 vii
IMPORTANT SAFETY INSTRUCTIONS
1)
Read these ins tr uctions.
4)
Follow all instructions.
5)
Do not use this apparatus near water.
10)
Protect the power cord from being walked on or pinched particularly at plugs,
12)
Use only with the cart, stand, tripod, bracket, or table specified by the
manufacturer, or sold with the apparatus. When a cart is used, use caution when
damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or has
WARNING: Avoid ele ctr ic shock and fir e ha za rd! If this product conne cts to coaxial
cable wiring, be sure the cable system is grounded (earthed). Grounding provides
2) Keep these i nstructi ons.
3) Heed all warnings.
6) Clean only with dr y cloth.
7) Do not block a ny ventilation openings. Install in accordance with the
ma nufacturer' s instructi ons.
8) Do not install near any heat sources such as radiators, heat registers, stoves, or
other apparatus (including amplifiers) that produce heat.
9) Do not d efeat the safety pur pose of the pol ariz ed or grounding-type pl ug. A
polar ized plug ha s two bla des with one wid er than the other. A grounding-type
plug has two blades and a third grounding prong. The wide blade or the third
prong is provided for your safety. If the provided plug does not fit into your
outl et, consult an electrician for repla cement of the obsolete outlet.
convenience recepta cl es, and the point w her e they exi t from the a pparatus.
11) Onl y use a tta chments/accessor ies specified by the manufactur er.
moving the cart/apparatus combination to avoid injury from tip-over .
13) Unplug this apparatus during lightning storms or when unused for long periods
of time.
14) Refer a ll servicing to qual ified service personnel. Servicing is required when the
apparatus has been damaged in any way, such as a power-supply cor d or plug i s
been d ropped.
P ower Source W arni ng
A label on this product indicates the correct power source for this product. Operate this product only
from an electri ca l outl et w ith the vol tage and frequency i ndicated on the product l abel. If you are
uncertain of the type of power supply to your home or business, consult your service provider or your
local power company.
The AC inlet on the unit must remain accessible and operable at all times.
Ground the Product
some protection against voltage surge s and b uilt-up static charges.
IMPORTANT SAFETY INSTRUCTIONS
viii OL-30773-01
WARNING: Avoid e lec tr i c shoc k and fir e haz a r d! Do not overload AC p ower/ma ins,
outlets, extension cords, or integral convenience receptacles. For products that r
WARNING: Avoid ele ctr ic shock and fir e ha za rd! Do not expose this p r oduct to
WARNING: Avoid ele ctr ic shock a nd f ire ha z a r d! U np lug thi s pr oduct befor e cl e a ning .
Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning
WARNI NG: Avoid e lectr ic shock a nd fire hazard! Neve r p ush ob je cts thr ough the
P rotect the P roduct from Lightni ng
In add ition to di sconnecti ng the AC power from the wa ll outlet, disconnect the signal inputs.
Verify the Power Source from the On/Off Power Light
When the on/off power light is not illumina ted , the a ppar atus may still be connected to the power
source. The li ght may go out when the a pparatus is turned off, r ega r dles s of whether it is still plugged
into an AC power source.
Eli mi nate AC Power/Mains Overloads
battery power or other power sources to operate them, refer to the operating
instr uctions f or those p roducts.
Pr ovide Ventilation and Select a Location
Remove all pa ckaging ma ter ial befor e a pplying pow er to the product.
Do not place this apparatus on a bed, sofa, rug, or similar surface.
Do not place this apparatus on an unstable surface.
Do not install this apparatus in an enclosure, such as a bookcase or r ack, unless the installation
provides proper ventilation.
Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or
other objects on top of this product.
Do not block ventilation openings.
Opera ting E nvi ronm ent
This product is designed for operation indoors with a temperature range from 32° to 104° F (0° to 40°C).
Each product should have adequate spacing on all sides so that the cooling air vents on the chassis are
not blocked.
equire
Protect from E xpos ure to Moisture and Fore ign O bject s
dripping or splashing liq uids, rain, or moisture. Objects filled with liquids, such as
vases, should not be placed on this appar atus.
device (dust re mover ) to clea n this product.
openings in this p roduct. Foreign objects can cause electrical shorts that can result in
electric shock or fire.
IMPORTANT SAFETY INSTRUCTIONS
OL-30773-01 ix
Service Warnin gs
WARNING: Avoid e lec tr i c shoc k! Do not open the cover of this p r oduct . Op e ning or
CAUTI ON: T o r educe the risk of fire, use only No. 26 AWG or larger
removing the cover may e xp ose you to dangerous voltage s. If you ope n the cover, your
warranty will be void. This product contains no user-serviceable parts.
Check Product Safety
Upon completion of any service or repairs to this product, the service technician must perform safety
checks to d etermine that this product is in proper operating cond ition.
P rotect the P roduct W hen Movi ng It
Alwa ys d isconnect the power source w hen moving the appara tus or connecti ng or disconnecting
cabl es.
T el ephone E quipm e nt Not ice
When using your tel ephone equipment, bas ic sa fety precautions should always be followed to reduce
the risk of fire, electric stock and injury to persons, including the following:
1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry
tub, i n a wet basement or near a swimming pool.
2. Avoi d using a tel ephone (other than a cordless type) during an electri ca l storm. T here ma y be a
remote risk of electric shock from lightning.
3. Do not use the telephone to repor t a gas l eak in the vicini ty of the lea k.
telecommunica tion line cord.
SAVE THESE I NSTRU CTI ONS
CE Compliance
x OL-30773-01
CE Compliance
The equipment operates in the 2400-to-2483.5 MHz, the 5150-to-5350 MHz, and the 5470-to5725 MHz frequency range.
Declaration of Conformity with Regard to the EU Directive 1999/5/EC (R&TTE Directive)
This declaration is only valid for configurations (combinations of software, firmware and
hardware) supported or provided by Cisco Systems for use within the EU. The use of
software or firmware not supported or prov ided b y Cisco Systems may result in the
equipment no longer being compliant with the regulatory requirements.
CE Compliance
OL-30773-01 xi
Note: The full declaration of conformity for this product can be found at
http: //www.cisco.com/ we b/co nsumer/ sup port/comp lia nce_info. htm l.
The following standards were applied during the assessment of the product against the
requirements of the Directive 1999/5/EC:
Radio: EN 300 328
EMC: EN 301 489-1, EN 301 489-17, and EN 301 893
Safety: EN 60950-1 and EN 62311
The CE mark and class-2 identifier are affixed to the product and its packaging . This product
conforms to the following European directives:
National Restrictions
This product is for in door use only.
France
For 2.4 GHz, the output power is restricted to 10 mW EIRP when the product is used
outdoors in the band 2454 - 2483.5 MHz. There are no restrictions when used in other parts of
the 2.4 GHz band. Check http://www.arcep.fr/ for more details.
-1999/5/EC
Pour la bande 2,4 GHz, la puissance est limitée à 10 mW en p.i.r.e. pour les équipements
utilisés en extérieur dans la bande 2454 - 2483,5 MHz. Il n'y a pas de restrictions pour des
utilisations dans d'autres parties de la bande 2,4 GHz. Consultez http://www.arcep.fr/ pour
de plus amples détails.
Italy
This product meets the National Radio Interface and the requirements specified in the
National Frequency Allocation Table for Italy. Unless this wireless LAN product is operating
within the boundaries of the owner's property, its use requires a “general authorization.”
Please check http: //www. comuni cazi oni.it/i t/ for more details.
Questo prodotto è conforme alla specifiche di Interfaccia Radio Nazionali e rispetta il Piano
Nazionale di ripartizione delle frequenze in Italia. Se non viene installato all 'interno del
proprio fondo, l'utilizzo di prodotti Wireless LAN richiede una “Autorizzazione Generale”.
Consultare http://www.comunicazi oni.it/i t/ per maggiori dettagli.
Latvia
The outdoor usage of the 2.4 GHz band requires an authorization from the Electronic
Communications Office. Please check http://www.esd.lv for more details.
2,4 GHz frekvenču joslas izmantošanai ārpus telpām nepieciešama atļauja no Elektronisko
sakaru direkcijas. Vairāk informācijas: http://www.esd.lv.
Note: The regulatory limits for maximum output power are specified in EIRP. The EIRP level
of a dev ice can b e calculated by adding the gain of the antenna used (specified in dBi) to the
output power available at the connector (specified in dBm).
20110311_CE_Gateway
EU Compliance
x ii OL-30773-01
EU Compliance
This device complies with Commission Regulations (EU) No. 1275/2008 and
801/2013. For more information on the energy consumption of this product, go
to www.cisco.com/go/cpe-eu-lot26-results
.
About This Guide
OL-30773-01 xiii
About This G uide
Introduction
Welcome. This guide provides instructions and recommendations for placing,
installing, configuring, operat ing, maintaining, a nd troubleshooting the EPC3940
and EPC3940L EuroDOCSIS Wireless Residential Gateway with Voice.
Purpose
This guide covers the following models:
EPC3940 EuroDOCSIS Wireless Residential Gateway with Voice
EPC3940L EuroDOCSIS Wireless Residential Gateway with Voice
All features described in this guide are standard to these models of residential
gatewa ys unless otherwise noted. For the purpose of this guide, whenever a feature
or option applies to only a specific model, the model number is specified. If a model
number is not specified, then the feature or option applies to both of the models.
Audience
This guide is written for system operators, cable modem installation personnel,
customer service representatives, and Cisco Services support engineers.
Document Version
This is the first formal release of this document.
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