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1
Cisco IP Video Phone E20 Administrator guide
D14 330 .12 Adminis trator gui de Cisco IP Video Pho ne E20, TE4.1 Novembe r 2011.
All conten ts are Copyright © 2010–2011, Cisco Sys tems, Inc. All rights r eserved.
E20
Administrator
guide
TE 4.1 Software
NOVEMBER 2011
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2
Cisco IP Video Phone E20 Administrator guide
D14 330 .12 Adminis trator gui de Cisco IP Video Pho ne E20, TE4.1 Novembe r 2011.
All conten ts are Copyright © 2010–2011, Cisco Sys tems, Inc. All rights r eserved.
Introduction
Connecting the E20 ...............................................4
Deploying E20
Deploying the E20 .................................................. 6
Automatic provisioning .......................................6
Using the keypad to congure the E20 ............... 6
Setting up the E20 from a remote PC ................. 7
Auto provisioning ................................................ 7
HTTP provisioning .............................................. 8
Using E20
Connecting the E20 to the LAN ........................... 10
The E20 keyboard ................................................ 10
Adjusting the E20 camera .................................... 10
Navigation principles ............................................ 11
Selfview ............................................................... 11
Calling someone by dialing their number ............. 11
Operating the softbuttons .................................... 11
Answering an incoming call ................................. 12
Switching between handset, loudspeaker and
headset ................................................................ 12
Calling someone using the Directory ................... 12
Adding entries to My contacts ............................. 13
Adding entries manually ................................... 13
Copying entries from the corporate directory ... 13
Removing an entry from the list of Favorites ..... 14
Removing an entry from My contacts ............... 14
Switching between two calls ............................... 14
Blind transfer ........................................................ 14
Consultative transfer ............................................ 15
Video conferencing using MultiWay™ .................. 15
Adding the screensaver of your choice ................ 16
Avoiding conict with the standby function ...... 16
Multiple lines ........................................................ 16
Incoming calls with multiple lines ...................... 17
Shared lines ......................................................... 18
Example ............................................................ 18
The settings
The menu ............................................................. 20
The Settings ..................................................... 20
Advanced settings
Description of the Advanced settings .................. 24
IP settings ............................................................ 24
System conguration ........................................... 24
Audio ................................................................ 24
Camera 1 .......................................................... 24
CapsetFilterDebug ............................................ 24
Conference 1 .................................................... 25
Experimental ..................................................... 25
Menu ................................................................ 25
Network 1 ......................................................... 26
Network services ............................................. 27
Phonebook ....................................................... 28
Provisioning ...................................................... 28
RTP ................................................................... 28
SIP .................................................................... 28
Standby ............................................................ 30
System Unit ......................................................30
Time.................................................................. 30
Video ................................................................ 30
Change password ................................................30
Restart ................................................................. 30
Appendix
Understanding Cisco Discover y Protocol on the
former TANDBERG endpoints .............................. 31
Introduction....................................................... 31
Benets Provided by CDP ................................ 31
Automatic VLAN discovery ............................... 31
Automatic Quality of Service ............................ 32
Power over Ethernet (POE) negotiation ............ 32
Location Awareness ......................................... 32
Ethernet Speed / Duplex Mismatch Detection ... 32
Future Medianet Applications ........................... 33
CDP Behavior in Release TE4.0 ........................ 33
Upgrades to TE4.0 from a Previous Release .... 33
What Happens Next.......................................... 34
A Note about DHCP Option 150 .......................34
Summary .......................................................... 34
Mechanical dimensions ........................................ 35
The top menu bar and the entries in the
Table of Contents are all hyperlinks. Just click
on them to go to the topic.
We recommend that you visit the Cisco web
site regularly for updated versions of this
guide. Go to: http://www.cisco.com
What’s in this
guide?
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Cisco IP Video Phone E20 Administrator guide
D14 330 .12 Adminis trator gui de Cisco IP Video Pho ne E20, TE4.1 Novembe r 2011.
All conten ts are Copyright © 2010–2011, Cisco Sys tems, Inc. All rights r eserved.
Chapter 1
Introduction
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Cisco IP Video Phone E20 Administrator guide
D14 330 .12 Adminis trator gui de Cisco IP Video Pho ne E20, TE4.1 Novembe r 2011.
All conten ts are Copyright © 2010–2011, Cisco Sys tems, Inc. All rights r eserved.
Connecting the E20
Connect the cables as shown. If you have one LAN connection only, and need
that for your PC, the E20 has a built in Gigabit ethernet switch that enables you to
connect your PC to the E20 to access the LAN through the E20.
Power supply HandsetLocal area n etwork (L AN)
Optiona l PC
connection
Optional telephone style
headset connection
Attach U SB
stick with
images for
screen saver
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Cisco IP Video Phone E20 Administrator guide
D14 330 .12 Adminis trator gui de Cisco IP Video Pho ne E20, TE4.1 Novembe r 2011.
All conten ts are Copyright © 2010–2011, Cisco Sys tems, Inc. All rights r eserved.
Chapter 2
Deploying E20
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Cisco IP Video Phone E20 Administrator guide
D14 330 .12 Adminis trator gui de Cisco IP Video Pho ne E20, TE4.1 Novembe r 2011.
All conten ts are Copyright © 2010–2011, Cisco Sys tems, Inc. All rights r eserved.
Deploying the E20
There are four ways of deploying the E20:
• By use of automatic provisioning.
• By use of the keypad.
• By logging into the unit from a remote PC.
• By use of Provisioning.
Automatic provisioning
When you start the E20 the rst time you will be prompted to choose the language to
be used in the menus and dialog boxes.
Once the language has been selected, the E20 will congure the correct language and
a provisioning assistant will pop up.
The wizard will help you congure the E20 with the correct parameters. Observe that
Cisco has dened a set of DHCP options. The E20 will pick up these settings if they
have been set by your network administrator.
The wizard supports dierent provisioning or conguration schemes. The Cisco VCS
(TMS 12.5) is the default scheme and is the recommended provisioning scheme for
the E20. The other schemes will only allow the E20 to be easily congured using a core
set of conguration parameters. The E20 suppor ts VCS, Broadsoft, Cisco Callway,
Cisco UCM and HT TP. Callway is a subscription based service. Contact your Callway
representative for more on this. Depending on the infrastructure you will be prompted
to supply information like username and passwords.
Once you have completed the elds and selected the register button, the E20 will
contact the external manager and tr y to provision the device. You will be notied
whether the registration process succeeds or fails. Note that even if provisioning
or registration fails the system may keep trying in the background
In case of failure to connect successfully, you may rectify the parameters and try again. If
you don’t have provisioning set up in your network you can choose Manual to congure
basic SIP settings manually. You can run the Startup wizard later using the menu.
The nal step of the wizard will be to adjust the camera. Note that camera adjustment is
optional at this stage—you may choose to do this later.
Using the keypad to congure the E20
1. Navigate from the Home menu to the Menu tab. Use the Down arrow key to
navigate down to Advanced settings. Press .
2. Navigate down to System conguration and press
.
3. Navigate to SystemUnit > Name and press
.
Select a name that is unique to avoid conicts. We recommend that you use your
name or initials, eg. AliceWonderland. This name will be seen as you by the others.
4. In most cases DHCP will be used for assignment, this is the default setting.
To set to static, go one step back and up to IP Settings > IP Assignment. Set to
Static. Enter the IP address, Subnet Mask and Gateway IP address.
5. To set provisional parameters go to Provisioning > External manager.
In most cases when you change settings in the Provisioning submenu, the E20 will
send a provisioning request to the external manager. More on this can be found in the
“Auto provisioning” on page 8.
6. In case you are not going to use an external manager, there are things that need to be
congured manually:
a. To be able to dial, you need to congure the SIP settings. In the
NetworkServices > SIP, set SIP Mode to O before doing anything else.
b. Go to SIP > Prole1. Set Default Transport to Auto (which is the same as
default), Proxy1 Discovery to Manual, You must also enter the IP address of the
Proxy (Proxy is your PBX/VCS or OCS) and you must enter the URI of your E20. Set
the SIP Mode back to On.
c. If your SIP Server / PBX uses user authorization you need to supply a user-id and
password. This is done in SIP > Prole1 > Authentication 1.
d. You may want to use a TMS phonebook. If you have this and no entries are
displayed after conguring, you must make sure that your unit is registered in TMS
and that a phonebook is assigned to your system.
Your E20 comes with no default administrator password set! This means that
anyone with network access to the E20 can easily log onto the device with SSH.
We strongly recommend that you set up an administrator password by using the
menu in Settings > Advanced > Change password.
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Cisco IP Video Phone E20 Administrator guide
D14 330 .12 Adminis trator gui de Cisco IP Video Pho ne E20, TE4.1 Novembe r 2011.
All conten ts are Copyright © 2010–2011, Cisco Sys tems, Inc. All rights r eserved.
Setting up the E20 from a remote PC
Log onto the system using Telnet or a SSH client. When using SSH log in with
username “admin”.
First you should choose a name for your unit. Use a name that is unique to avoid
conicts. The recommendation would be to incorporate your name or initials, eg.
AliceWonderland.
xCongu ration SystemUnit Name: “AliceWonderland
”
Note that in most most cases DHCP will be used for assignment:
xCongu ration Network 1 Protocol: “IPv4”
xCongu ration Network 1 Assignment: “DHCP”
If not, you may want to set your IP network settings manually:
xCongu ration Network 1 IPv4 Address: “<Your-IP-Address>”
xCongu ration Network 1 IPv4 Gateway: “<Network-Gateway-IPAd dress>”
xCongu ration Network 1 IPv4 Subnetmask: “<SubNet-mask>”
xCongu ration Network 1 DNS Domain Na me: “<local dom ain names>”
xCongu ration Network 1 DNS Server 1 Address: “<DNS Server IP Address>”
For remote administration the following settings are recommended. This should
also make the system visible in TMS.
xCongu ration Provisioning Mode: Tms
xCongu ration Provisioning ExternalManager Address: “<hostname
of your tms server>”
xCongu ration Provisioning ExternalManager Protocol: Http
xCongu ration Provisioning ExternalManager Path: “tms/public/
external/managem ent/systemm anagementservice.asmx”
To be able to dial, you need to congure the SIP settings.
xCongu ration NetworkServices SIP Mode: On
xCongu ration SIP Prole 1 DefaultTransport: Auto
xCongu ration SIP Prole 1 Type: Auto
xCongu ration SIP Prole 1 Proxy 1 Discovery: Manual
xCongu ration SIP Prole 1 Proxy 1 Address: “<ip of your SIP
server>”
xCongu ration SIP Prole 1 URI: “<your SIP URI>”
If your SIP Server/PBX uses user authorization you need to supply a user-id and
password
xCongu ration SIP Prole 1 Authentication 1 LoginNam e: <your
user-name>
xCongu ration SIP Prole 1 Authentication 1 Password: <password>
You may want to use a corporate TMS phonebook. If you have this and no entries
are displayed after conguring, you must make sure that your unit is registered in
TMS and a phonebook is assigned to your system.
xCongu ration Phonebook Server 1 ID: “default”
xCongu ration Phonebook Server 1 Type: “TMS”
xCongu ration Phonebook Server 1 URL: “<URL to your phonebook
ser v ic e>”
Should the system fail to respond to incoming calls, make sure that:
• The system is connected to line voltage
• The LAN cable is properly connected—see Connecting the E20 for details.
Auto provisioning
There are situations where service providers prefer that users need not enter any
information at all. Instead, they want the E20 to retrieve all the information necessary
by itself—through pro-active behavior using HTTP or HT TPS.
When provisioning mode is set to Auto (default), we try the following:
1. HTTP provisioning towards http://tandbergprovisioning/getcong
2. If PROVISIONINGSERVER and PROVISIONINGDOMAIN is set in /etc/dhcpinfo,
use VCS provisioning
3. If TMSSERVER is set in /etc/dhcpinfo, use TMS provisioning
4. For TE4.0 and newer: If TFTPSERVERADDRESS (option 150) is set in /etc/
dhcpinfo, use Cisco UCM provisioning.
5. If TFTPSERVER (option 66) is set in /etc/dhcpinfo, try tftp
6. HTTP provisioning towards http://globalprovisioning.tandberg.com/getcong
(see examples right).
If all of the above steps fail, the GUI will show the startup wizard.
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Cisco IP Video Phone E20 Administrator guide
D14 330 .12 Adminis trator gui de Cisco IP Video Pho ne E20, TE4.1 Novembe r 2011.
All conten ts are Copyright © 2010–2011, Cisco Sys tems, Inc. All rights r eserved.
With TE4.1.0 the E20 supports provisioning and basic call functionality with Cisco
Unied Communications Manager (CUCM) version 8.5 and above. The E20
also supports Cisco Discover y Protocol (CDP) for easy deployment in CUCM
environments. Voice VLAN and Data VLAN are VL AN tags used by Cisco switches.
When provisioning mode is set to CUCM in the Start Wizard, the E20 will try to use
Voice VLAN if available in your network. When in other provisioning modes the E20
will try to use Data VLAN. See also the appendix for more on this.
HTTP Provisioning examples
Redirect
<Provisioning>
<Redirect><URL>http://myProvisioningServer</URL><Method>GET</
Method></Redirect>
</Provisioning>
Software upgrade
<Provisioning>
<Sof t wa r e>
<U R L> htt p://myPr o vi si on i ng Se r v er/d ow n lo a d</ UR L >
<Ve r sio n >T E4.0</V er sio n >
<U p gr ad eI fL e ss Th a n >T E1.8</U p gr ad e If Le ss Th a n >
<U p gr ad eI fG re at e rT h a n> TE 4.0</U pg r ad eI fG re at er T h an >
</Sof tw a re >
</Provisioning>
Server settings
<Provisioning>
<Se r ve rS et ti n gs >
<M o de >V CS< /M o de >
<Us e rn a m e >336835 </U se r na m e >
<Pa ss w or d >222</P a ss wo rd >
<D om a i n> e x a m ple.c o m< /Do m a i n>
<A d dr e ss >M yE x te r na l M a na ge r </Ad d r es s>
<HTTPProtocol>HTTPS</HTTPProtocol>
<H TTP M et h od > GE T</ HT TP Me t ho d >
</Ser v e rS ett i ng s>
</Provisioning>
Conguration
<Provisioning>
<Heartbeat>1</Heartbeat>
<Co n g u r ati on >
<Au di o it em = ”1”>
<S ou n d sA n d A le r ts ite m =”1”>
<Ri n gT on e ite m =”1”>N or d ic </R i ng T on e >
</So u nd s A nd A l er ts >
</Au d io>
</Con g u ra ti on >
</Provisioning>
HTTP provisioning
The E20 will send an HT TP/HTTPS request containing E20 parameter information
that will uniquely identify the E20 using Get/Post. The E20 will provide its serial No.
and MAC address.
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9
Cisco IP Video Phone E20 Administrator guide
D14 330 .12 Adminis trator gui de Cisco IP Video Pho ne E20, TE4.1 Novembe r 2011.
All conten ts are Copyright © 2010–2011, Cisco Sys tems, Inc. All rights r eserved.
Chapter 3
Using E20
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10
Cisco IP Video Phone E20 Administrator guide
D14 330 .12 Adminis trator gui de Cisco IP Video Pho ne E20, TE4.1 Novembe r 2011.
All conten ts are Copyright © 2010–2011, Cisco Sys tems, Inc. All rights r eserved.
Connecting the E20 to the LAN
Optional PC connection: If you have a single LAN wall outlet only, you may
connect your PC to the PC-socket of the E20.
Your PC and the E20 will then share the LAN connection.
Power supply HandsetLocal area
network (LAN)
Optional PC
connection
Optional telephone
style headset
connection
Connect
USB stick for
screensaver
Focus
ring
Privacy shutter
open / close
Before you star t making video calls,
make sure that your picture is displayed
properly.
1. Open the privacy shutter by turning the
front ring of the camera.
2. Display your own picture by pressing
the
key.
3. Adjust your picture vertically by using
the up and down
key.
4. Adjust sharpness by turning the focus
ring on the camera.
Adjusting the E20 camera
The E20 keyboard
Listen to voice mail
For future applications
Open the phone book
Display selfview (what
others see from your
system)
Switch your microphone
on and o
Listen through
headset
Volume control
Listen through built-in
speaker
Switch your camera
on and o
Softkey control buttons
Show and hide main menu
Navigation keys and OK key
This part is similar to, and works in
the same way as, a telephone
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Cisco IP Video Phone E20 Administrator guide
D14 330 .12 Adminis trator gui de Cisco IP Video Pho ne E20, TE4.1 Novembe r 2011.
All conten ts are Copyright © 2010–2011, Cisco Sys tems, Inc. All rights r eserved.
The
softbuttons
are
operated
using these
buttons
Operating the softbuttons
In the lower line of the display, context sensitive softbuttons will appear to give
you choices when operating the unit. Observe that these buttons are operated by
means of the upper row of keypad buttons as shown below.
Navigation principles
The following navigation principles apply:
• Press the
button to show the Home menu whenever no menu is shown.
Press again to remove the menu.
• Use the up and down
keys to navigate inside a menu.
• Open a submenu by pressing
or the right button.
• Repeat, if needed, if there are more submenu levels.
• Inside a submenu, press left
button to go one level back.
• Inside a menu, use the
button to close all submenus and go directly back
to Main menu.
• When entering information in a text or number eld, use the C button to delete
inputs to the left of the current cursor position.
• To switch between numeric and alphanumeric setting use the # (abc/123)
softbutton.
• The softbuttons along the bottom of the screen are controlled by the
corresponding buttons of the keypad.
Selfview
• Outside a call, press the button to see what others see of you.
• Use this image to see whether you need to adjust the camera tilt (described
on the previous page), your distance to the phone and/or the lightning if
required.
• Press again to remove the selfview image. Any wallpaper chosen will now be
displayed.
• In a call, the selfview will appear as a picture-in–picture image.
Calling someone by dialing their number
Key in the number or URI directly and press . You can lift o the handset both
before and after dialing.
Alternatively, just press
to show the Home menu, if needed:
norah dollhouse
hedda gabler
peer gynt
hjalmar ekdahl
hedwig ekdal
emma bova ry
oscar w. ild e
harry p. o tter
Green indicates that the
entry is o nline.
Red indicates busy.
None indicates s tatus
unknown.
Indicato rs work when
Presence Subscri be is active
only—see page 27.
Key in the number or URI to call and press twice to start calling.
While doing this you may need to switch to alphanumeric setting by means of the
# (abc/123) key. Activate Special Characters, if needed.
The E20 will search for matches as you key in a number or URI. Matches found
will be presented according to categories; Recent calls, My contacts and
Phone book.
Below the Dial eld is the list of those you have called frequently and your
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