Cisco Systems 7942G User Manual 2

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Cisco Unified IP Phone User Guide for Cisco Manager 8.6 (SCCP

For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE

Americas Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

Unified Communications

and SIP)

number

AbbrDial Dial using a speed-dial index

Softkey Definitions

Answer Answers a call

Back Returns to previous Help topic

line

Barge Adds you to a call on a shared

CallBack Receive notification when a busy

extension becomes available

without applying changes

line and establish a conference

Cancel Cancels an action or exit a screen

cBarge Adds you to a call on a shared

CFwdALL Sets up/cancels call forwarding

Clear Deletes records or settings

Close Closes the current window

ConfList View conference participants

Confrn Creates a conference call

Delete Removes characters to the right

of the cursor when using EditDial

multiparty call in the Missed

Calls and Received Calls logs

Details Opens the Details record for a

Dial Dials a phone number

(DND)

DND Turns on/off Do Not Disturb

the current intercom call

EditDial Edits a number in a call log

EndCall Disconnects the current call or

Erase Resets settings to their defaults

Exit Returns to the previous screen

another group or on another line

GPickUp Answers a call that is ringing in

QUICK REFERENCE

Press .

View online help on

Common Phone Tasks

the speakerphone or

headset.

the Navigation button

while on hook to see

your Placed Calls log.

the phone

Place a call Lift the handset or press

Redial a number Press Redial. Or press

Pick up the handset.

Switch to the handset

during a call

Press or , then

hang up the handset.

Switch to the speaker

or headset during a call

Cisco Unified IP Phone

User Guide for

Cisco Unified

Communications

Manager 8.6

(SCCP and SIP)

Press Trans fe r, enter the

number, and then press

call log. To dial,

highlight a listing and go

off hook.

Mute your phone Press .

Use your call logs Press to choose a

Edit a number Press EditDial, << or >>.

Hold/resume a call Press Hold or Resume.

Tran sf er again.

Transfer a call to a new

number

Place an intercom call Press intercom button,

For Cisco Unified IP Phone 7962G,

7942G, 7961G, 7961G-GE, 7941G, and

enter a number if

necessary, and speak

7941G-GE

Softkey Definitions

after you hear the tone.

Press more > Confrn,

dial the participant, then

Start a standard (ad

hoc) conference call

Phone Screen Icons

press Confrn again.

Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its

Button Icons

Common Phone Tasks

affiliates in the U.S. and other countries. A listing of Cisco's trademarks can

be found at www.cisco.com/go/trademarks. Third party trademarks

mentioned are the property of their respective owners. The use of the word

partner does not imply a partnership relationship between Cisco and any

other company. (1005R)

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Video enabled (SCCP only)

Feature assigned to button

Mobility assigned to button

Hold assigned to button

Conference assigned to button

Transfer assigned to button

Phone service URL assigned to

Call Forwarding enabled

Call on hold; remote call on hold

Connected call

Incoming call

Off hook

Phone Screen Icons

button

URL entry in a call log is ready to edit

On hook

(SIP only)

Option selected

Shared line in use

Message waiting

Feature enabled

Authenticated call

Encrypted call

Messages

Services

Help

Button Icons

BLF-monitored line is in-use

BLF-monitored line is idle

BLF-monitored line is ringing

(BLF Pickup)

Directories

Settings

Volu me

Speaker

Mute

Headset

Speed-dial, call log, or directory

listing (line status unknown)

Line in Do Not Disturb (BLF feature)

Idle intercom line

One-way intercom call

Two-way intercom call

Handset in use

Headset in use

Speakerphone in use

voice-messaging system

a conference

iDivert Diverts or redirects a call to a

Join Combines existing calls to create

Links View related Help topics

Main Displays the Help main menu

MeetMe Hosts a Meet-Me conference call

more Displays additional softkeys

an associated group

New Call Makes a new call

OPickUp Answers a call that is ringing in

Park Stores a call using Call Park

another phone in your group

system administrator

number

participant

PickUp Answers a call that is ringing on

QRT Submits call problems to the

Redial Redials the most recently dialed

Remove Removes a conference

conference call

Resume Resumes a call on hold

RmLstC Drops the last party added to a

Save Saves the chosen settings

Search Searches for a directory listing

Select Selects a menu item or call

Tran sfer Transfers a call

Chooses a video display mode

Update Refreshes content

VidMode

(SCCP only)

<< Deletes entered characters

characters

>> Moves through entered

Getting Started 1

Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3

Connecting Your Phone 1

An Overview of Your Phone 1

Understanding Buttons and Hardware 1 Understanding Lines and Calls 5

Understanding Line and Call Icons 6

Understanding Phone Screen Features 7

Cleaning the Phone Screen 8

Understanding Feature Buttons and Menus 8

Accessing the Help System on Your Phone 9 Understanding Feature Availability 9 Understanding SIP and SCCP 10 Understanding Energy Savings 10

Basic Call Handling 1

Placing a Call—Basic Options 1 Placing a Call—Additional Options 2 Answering a Call 5 Ending a Call 6 Using Hold and Resume 7

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5

Using Mute 8 Switching Between Multiple Calls 8 Switching an In-Progress Call to Another Phone 9 Viewing Multiple Calls 9 Transferring Calls 10 Sending a Call to a Voice Message System 11 Forwarding Calls to Another Number 11 Using Do Not Disturb 13 Making Conference Calls 14

Using Conference Features 14

Using Conference 14 Using Join 15 Using cBarge 16 Using Meet-Me 16

Viewing or Removing Conference Participants 17

Placing or Receiving Intercom Calls 17

Advanced Call Handling 1

Speed Dialing 1 Picking Up a Redirected Call on Your Phone 2 Storing and Retrieving Parked Calls 3 Logging Out of Hunt Groups 4 Using a Shared Line 5

Understanding Shared Lines 5 Using Barge to Add Yourself to a Shared-Line Call 5

Understanding Barge Features 5 Using Barge Features 6

Preventing Others from Viewing or Barging a Shared-Line Call 7 Using BLF to Determine a Line State 7 Making and Receiving Secure Calls 8 Tracing Suspicious Calls 11 Prioritizing Critical Calls 11 Using Cisco Extension Mobility 13

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Managing Business Calls Using a Single Phone Number 14

Using a Handset, Headset, and Speakerphone 1

Using a Handset 1 Using a Headset 1 Using a Speakerphone 2 Using AutoAnswer with a Headset or Speakerphone 3

Changing Phone Settings 1

Customizing Rings and Message Indicators 1 Customizing the Phone Screen 2

Using Call Logs and Directories 1

Using Call Logs 1 Directory Dialing 3

Using Corporate Directory on Your Phone 4 Using Personal Directory on Your Phone 4

Accessing Voice Messages 1

Using the User Options Web Pages 1

Accessing Your User Options Web Pages 1 Configuring Features and Services on the Web 2

Using the Personal Directory on the Web 2

Using Your Personal Address Book on the Web 2 Configuring Fast Dials on the Web 3

Using the Address Book Synchronization Tool 4 Setting Up Speed Dials on the Web 5 Setting Up Phone Services on the Web 5 Controlling User Settings on the Web 7 Controlling Line Settings on the Web 8 Setting Up Phones and Access Lists for Mobile Connect 10 Using Cisco WebDialer 12

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 7

Understanding Additional Configuration Options 1

Troubleshooting Your Phone 1

General Troubleshooting 1 Viewing Phone Administration Data 2 Using the Quality Reporting Tool 3

Cisco One-Year Limited Hardware Warranty Terms 1

Index 1

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Getting Started

Using this Guide

This guide provides an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or see the following table for pointers to commonly used sections.

If you want to... Then...

Explore your phone on your own Press on the phone when you need assistance.

Review safety information See Safety and Performance Information, page 2.

Connect your phone See Connecting Your Phone, page 1.

Use your phone after it is installed Start with An Overview of Your Phone, page 1.

Learn what the button lights mean

Learn about the phone screen See Understanding Lines and Calls, page 5.

Make calls See Placing a Call—Basic Options, page 1.

Put calls on hold See Using Hold and Resume, page 7.

Mute calls See Using Mute, page 8.

Transfer calls See Transferring Calls, page 10.

Make conference calls See Making Conference Calls, page 14.

Set up speed dialing See Speed Dialing, page 1.

Share a phone number See Using a Shared Line, page 5.

Use your phone as a speakerphone

Change the ring volume or tone See Changing Phone Settings, page 1.

View your missed calls See Using Call Logs and Directories, page 1.

Listen to your voice messages See Accessing Voice Messages, page 1.

See softkey and icon definitions See the Quick Reference Card in the front of this guide.

See Understanding Buttons and Hardware, page 1.

See Using a Handset, Headset, and Speakerphone, page 1.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1

Finding Additional Information

You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html

You can access the Cisco website at this URL:

http://www.cisco.com/

You can access the most current Licensing Information at this URL:

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.html

Accessing Cisco Unified IP Phone 7900 Series eLearning

(SCCP phones only)

Cisco Unified IP Phone 7900 Series eLearning tutorials use audio and animation to demonstrate basic calling features. You can access eLearning tutorials online (for several phones) from your personal computer. Look for the eLearning tutorial (English only) for your phone in the documentation list at the following location:

http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html

Note Although an eLearning tutorial may not be available for your specific Cisco Unified IP Phone,

refer to any of the Cisco Unified IP Phone 7900 Series eLearning tutorials for an overview of common Cisco Unified IP Phone features and functionality.

Tutorials

Safety and Performance Information

Refer to these sections for information about the impact of power outages and other devices on your Cisco Unified IP Phone.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.

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Getting Started

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good-quality external devices (such as headsets) that are shielded against unwanted radio-frequency (RF) and audio-frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of these actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee system performance because Cisco cannot control the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good-quality cables and connectors.

Caution In European Union countries, use only external speakers, microphones, and headsets that

are fully compliant with the EMC Directive [89/336/EC].

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations may be found at

http://www.access.gpo.gov/bis/ear/ear_data.html.

Accessibility Features

A list of accessibility features is available upon request. You can find more information about Cisco accessibility features at this URL:

http://www.cisco.com/web/about/responsibility/accessibility/index.html

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3

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Connecting Your Phone

AUX

DC48V

10/100 SW 10/100 PC

185045

Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the following figure and table to connect your phone.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1

185165

DC adaptor port

AC-to-DC power supply

AC power cord

Network port

Access port

Handset port

Headset port

Footstand button

Auxiliary port

Removing the Hookswitch Clip (Required)

Some phones ship with a clip to secure the hookswitch. Before you use your phone, remove the hookswitch clip (if present) from the cradle area. With the clip removed, the hookswitch lifts slightly when you pick up the handset.

Adjusting the Handset Rest (Optional)

We recommend that adjusting the handset rest, particularly when wall mounting the phone, because this adjustment ensures that the receiver cannot readily slip out of the cradle. See the following table for instructions.

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Connecting Your Phone

1 2 3

77354

Set the handset aside and pull the square plastic tab from the handset rest.

Rotate the tab 180 degrees.

Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.

Return the handset to the handset rest.

Adjusting the Footstand (Optional)

To change the angle of the phone base, adjust the footstand while pressing the footstand button.

Registering with TAPS

After your phone is connected to the network, your system administrator may ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS may be used for a new phone or to replace an existing phone.

To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You may need to enter your entire extension, including the area code. After your phone displays a confirmation message, hang up. The phone will re-start.

Using a Headset

You can use a wired headset with your Cisco Unified IP Phone. If you use a Cisco Unified IP Phone 7962G or 7942G, you can use a wireless headset in conjunction with the wireless headset remote hookswitch control feature.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3

Headset Support

Although Cisco Systems performs limited internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset (or handset) vendors.

We recommend the use of good-quality external devices, such as headsets that are screened against unwanted radio-frequency (RF) and audio-frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as mobile phones and two-way radios, some audio noise or echo may still occur.

An audible hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be caused by a range of outside sources: for example, electric lights, electric motors, or large PC monitors. See Using External Devices, page 3, for more information.

Note In some cases, hum can be reduced or eliminated by using a local power cube or

power injector.

These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed means that there is not a single headset solution that is optimal for all environments.

Cisco recommends that customers test headsets in their intended environment to determine performance before making a purchasing decision and deploying en masse.

Audio Quality

Beyond its physical, mechanical and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end. Sound quality is subjective, and Cisco cannot guarantee the performance of any headsets. However, various headsets from leading headset manufacturers have been reported to perform well with Cisco Unified IP Phones. For details, contact the headset manufacturer.

For Cisco Unified IP Phone 7962G or 7942G: To find information about wireless headsets that work in conjunction with the wireless headset remote hookswitch control feature on your phone, see

http://www.cisco.com/en/US/partner/prod/voicesw/ucphone_headsets.html.

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An Overview of Your Phone

Cisco Unified IP Phones are full-feature telephones that provide voice communication over the data network that your computer uses, which allows you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.

In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities. Depending on the configuration, your phone supports:

• Access to network data, XML applications, and web-based services.

• Online customizing of call features and services from your Cisco Unified CM User Options

web pages.

• A comprehensive online help system that displays information on the phone screen.

Understanding Buttons and Hardware

To identify buttons and hardware on your phone, refer to the following figures and table.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1

Cisco Unified IP Phone 7962G

101112131415

186845

Cisco Unified IP Phone 7961G and 7961G-GE

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Cisco Unified IP Phone 7942G

187004

101112131415

186846

101112131415

An Overview of Your Phone

Cisco Unified IP Phone 7941G and 7941G-GE

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3

Item Description For more information, see...

Programmable

buttons

Phone screen Shows call features. Understanding Phone Screen

Footstand button Enables you to adjust the angle of the

Messages button Auto-dials your voice message service

Depending on configuration, programmable buttons provide access to:

• Phone lines (line buttons) and intercom lines

• Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature)

• Web-based services (such as a Personal Address Book button)

• Call features (such as a Privacy, Hold, or Transfer button)

Buttons illuminate to indicate status:

Green, steady—Active call or two-way intercom call

Green, flashing—Held call

Amber, steady—Privacy in use, one-way intercom call, DND active, or logged into Hunt Group

Amber, flashing—Incoming call or reverting call

Red, steady—Remote line in use (shared line, BLF status or active Mobile Connect call)

phone base.

(varies by service).

• Understanding Lines and

Calls, page 5

• Basic Call Handling,

page 1

• Speed Dialing, page 1

• Using a Shared Line,

page 5

• Using BLF to Determine a

Line State, page 7

• Placing or Receiving

Intercom Calls, page 17

Features, page 7

Adjusting the Footstand (Optional), page 3

Accessing Voice Messages, page 1

Directories button Opens/closes the Directories menu. Use the

button to access call logs and directories.

Help button  Activates the Help menu. Accessing the Help System on

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Using Call Logs, page 1

Your Phone, page 9

An Overview of Your Phone

Item Description For more information, see...

Settings button Opens and closes the Settings menu. Use the

button to change phone screen contrast and ring settings.

Services button Opens and closes the Services menu. Using the User Options Web

Changing Phone Settings, page 1

Pages, page 1

Volume button Controls the handset, headset, and

speakerphone volume (off hook) and the ringer volume (on hook).

Speaker button Toggles the speakerphone on or off. When

the speakerphone is on, the button is lit.

Mute button Toggles the microphone on or off. When

the microphone is muted, the button is lit.

Headset button Toggles the headset on or off. When the

headset is on, the button is lit.

Navigation button Enables you to scroll through menus and

highlight items. When the phone is on hook, displays phone numbers from your Placed Calls log.

Keypad Enables you to dial phone numbers, enter

letters, and choose menu items.

Softkey buttons Each button activates a softkey option

(displayed on your phone screen).

Handset light strip Indicates an incoming call or new

voice message.

Using a Handset, Headset, and Speakerphone, page 1

Using Mute, page 8

Using a Handset, Headset, and Speakerphone, page 1

Using Call Logs, page 1

Basic Call Handling, page 1

Understanding Phone Screen Features, page 7

Accessing Voice Messages, page 1

Understanding Lines and Calls

The terms lines and calls can be easily confused.

• Lines—Each line corresponds to a directory number or intercom number that others can use to call you. Your phone can support up to six lines, depending on your phone and configuration. To see how many lines you have, look at the right side of your phone screen. You have as many lines as you have directory numbers and phone line icons: .

• Calls—Each line can support multiple calls. By default, your phone supports four connected calls per line, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5

Understanding Line and Call Icons

Your phone displays icons to help you determine the call and line state.

Icon Line or Call State Description

On-hook line No call activity on this line.

Off-hook line You are dialing a number or an outgoing call is ringing.

Connected call You are connected to the other party.

Ringing call A call is ringing on one of your lines.

Call on hold You have put the call on hold. See Using Hold and Resume,

page 7.

Remote-in-use Another phone that shares your line has a connected call. See

Using a Shared Line, page 5, for details.

Reverting call A holding call is reverting to your phone. See Using Hold and

Resume, page 7.

Authenticated call See Making and Receiving Secure Calls, page 8.

Encrypted call See Making and Receiving Secure Calls, page 8.

BLF-monitored line is idle

BLF-monitored line is in-use

BLF-monitored line is ringing (BLF Pickup)

Line in Do Not Disturb (BLF feature)

Idle Intercom line The intercom line is not in use. See Placing or Receiving

One-way intercom call

Two-w ay intercom call

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See Using BLF to Determine a Line State, page 7.

Intercom Calls, page 17.

The intercom line is sending or receiving one-way audio. See

Placing or Receiving Intercom Calls, page 17.

You press the intercom line to activate two-way audio with the intercom caller. See Placing or Receiving Intercom Calls,

page 17.

An Overview of Your Phone

Understanding Phone Screen Features

The following figure shows how your main phone screen may look with an active call.

Primary phone

line

Programmable

buttons

Softkey labels Displays a softkey function for the corresponding softkey button .

Status line Displays audio mode icons, status information, and prompts.

Call activity

area

Phone tab Indicates call activity.

Feature tabs Indicate an open feature menu. See Understanding Feature Buttons and Menus,

Displays the phone number (directory number) for your primary phone line. When several feature tabs are open, the phone number and the time and date display alternately in this area.

Serve as phone line buttons, intercom line buttons, speed-dial buttons, phone service buttons or phone feature buttons. Icons and labels indicate how these buttons are configured. For an icon reference, see Phone Screen Icons.

Displays current calls per line, including caller ID, call duration, and call state for the highlighted line (standard view). See Understanding Lines and Calls,

page 5, and Viewing Multiple Calls, page 9.

page 8.

Note The Messages, Directories, and Services screens on your phone may appear in Normal mode

or in Wide mode depending on how your phone has been set up. A phone window in Wide mode spans the entire width of the phone screen. However, neither you nor your administrator can adjust the phone screen viewing mode.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 7

Cleaning the Phone Screen

Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone, because they can contaminate phone components and cause failures.

When the phone is in power save mode, the touchscreen is blank and the Display button is not lit. When the phone is in this condition, you can clean the screen, as long as you know that the phone will remain asleep until after you finish cleaning. If the phone is likely to wake up during cleaning, wait until it is awake before following the preceding cleaning instructions.

If you want to... Then...

Wake the phone screen from power save mode

Press any button or lift the handset.

After a period of inactivity (determined by your system administrator), the phone screen enters power save mode to save power. In this mode, the phone screen appears blank and the Display button remains lit.

Understanding Feature Buttons and Menus

Press a feature button to open or close a feature menu.

If you want to... Then...

Open or close a feature menu

Press a feature button:

Messages

Services

Directories

Settings

Help

Scroll through a list or menu

Go back one level in a feature menu

Switch between open feature menus

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Press the Navigation button.

Press Exit. Pressing Exit from the top level of a menu, closes the menu.

Press a feature tab. Each feature menu has a corresponding tab. The tab is visible when the feature menu is open.

An Overview of Your Phone

Accessing the Help System on Your Phone

Your phone provides a comprehensive online help system. Help topics appear on the phone screen.

If you want to... Then...

View the main menu Press on your phone and wait a few seconds for the menu to display.

Main menu topics include:

• About Your Cisco Unified IP Phone—Details about your phone

• How do I...?—Procedures for common phone tasks

• Calling Features—Descriptions and procedures for calling features

• Help—Tips on using and accessing Help

Learn about a button or softkey

Learn about a menu item

Get help using Help Press twice quickly. Select the help topic you need.

Press and then quickly press a button or softkey.

Press , , or to display a feature menu. Highlight a menu item, then press twice quickly.

Understanding Feature Availability

Depending on your phone system configuration, features included in this phone guide may not be available to you or may work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability.

You can access many features either by using a softkey or by pressing a line button. You can configure some features but your system administrator controls most of them.

Here are some details about using softkeys and line buttons to access features:

Feature Softkey Line Button Label and Icon

Call Back CallBack CallBack

Call Forward CFwdALL Forward All

Call Park Park Park

Call PickUp PickUp PickUp

Conference Confrn Conference

Conference List ConfList Conference List

Do Not Disturb DND Do Not Disturb or Do Not Disturb

End Call EndCall End Call

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 9

Feature Softkey Line Button Label and Icon

Group Pickup GPickUp Group PickUp

Hold Hold Hold

Hunt Group HLog Hunt Group or Hunt Group

Malicious Call Identification MCID Malicious Call ID

Meet Me Conferencing MeetMe MeetMe

Mobility Mobility Mobility

New Call New Call New Call

Other PickUp OPickUp Other PickUp

Quality Reporting Tool QRT Quality Reporting Tool

Redial Redial Redial

Remove Last Conference Party RmLstC Remove Last Participant

Tra nsfer Tra nsfer Tra nsfer

Video Support VidMode Video

Understanding SIP and SCCP

Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration.

Call features can vary depending on the protocol. This phone guide indicates which features are protocol-specific. To learn which protocol your phone is using, you can ask your system administrator or you can choose > Model Information > Call Control Protocol on your phone.

Understanding Energy Savings

Your phone supports the Cisco EnergyWise program. Your system administrator sets up sleep (power down) and wake (power up) times for your phone to save energy.

Ten minutes before the scheduled sleep time, if the audible alert is enabled by your system administrator, you hear your ringtone play. The ringtone plays according to the following schedule:

• At 10 minutes before power down, the ringtone plays four times

• At 7 minutes before power down, the ringtone plays four times

• At 4 minutes before power down, the ringtone plays four times

• At 30 seconds before power down, the ringtone plays 15 times or until the phone powers down

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An Overview of Your Phone

If your phone is inactive (idle) at the sleep time, you see a message to remind you that your phone is going to power down. To keep the phone active, press any key on the phone. If you do not press any key, your phone powers down.

If your phone is active (for example, on a call), your phone waits until it has been inactive for a period of time before informing you of the pending power shutdown. Before the shutdown happens, you see a message to remind you that your phone is going to power down.

At the scheduled time, your phone powers up. To wake up the phone before the schedule time, contact your administrator.

Wake and sleep times are also linked to the configured days that you normally work. If your requirements change (for example, your work hours or work days change), see your system administrator to have your phone reconfigured.

For more information about EnergyWise and your phone, see your system administrator.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 11

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Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature availability can vary. For more information, see your system administrator.

Placing a Call—Basic Options

Here are some easy ways to place a call on your Cisco Unified IP Phone.

For more information,

If you want to... Then...

Place a call using the handset Pick up the handset and enter a number. An Overview of Your

Place a call using the speakerphone

Place a call using a headset Press and enter a number. Or if

Redial a number Press Redial to dial the last number, or

Place a call when another call is active (using the same line)

Dial from a call log 1. Choose > Missed Calls,

Press and enter a number. Using a Handset,

is lit, press New Call and enter a number.

press the Navigation button (with the phone idle) to see your Placed Calls.

1. Press Hold.

2. Press New Call.

3. Enter a number.

Received Calls, or Placed Calls.

2. Select the listing or scroll to it and go off hook.

see...

Phone, page 1

Headset, and Speakerphone, page 1

Using a Handset, Headset, and Speakerphone, page 1

Using Call Logs, page 1

Using Hold and Resume, page 7

Using Call Logs, page 1

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1

Tips

• You can dial on hook, without a dial tone (predial). To predial, enter a number, then go off hook by lifting the handset or pressing Dial, , or .

• When you pre-dial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, press the number, or scroll to it and go off hook.

• If you make a mistake while dialing, press << to erase digits.

• If parties on a call hear a beep tone, the call may be monitored or recorded. Ask your system

administrator for more information.

• Your phone may be set up for international call logging, which is indicated by a “+” symbol on the call logs, redial, or call directory entries. See your system administrator for more information.

Placing a Call—Additional Options

You can place calls using special features and services that may be available on your phone. See your system administrator for more information about these additional options.

For more information,

If you want to... Then...

Place a call while another call is active (using a different line)

Speed dial a number Do one of the following:

Dial from a corporate directory on the phone

Dial from a corporate directory on your personal computer using Cisco WebDialer

1. Press for the new line. The first call is placed on hold automatically.

2. Enter a number.

• Press (a speed-dial button).

• Use the Abbreviated Dial feature.

• Use the Fast Dial feature.

1. Choose > Corporate Directory

(name can vary).

2. Enter a name and press Search.

3. Highlight a listing and go off hook.

1. Open a web browser and go to a

WebDialer-enabled corporate directory.

2. Click the number that you want to dial.

see...

Using Hold and Resume, page 7

Speed Dialing, page 1

Using Call Logs, page 1

Using Cisco WebDialer, page 12

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If you want to... Then...

Use CallBack to receive notification when a busy or ringing extension is available

1. Press CallBack while listening to the busy tone or ring sound.

2. Hang up. Your phone alerts you when the line is free.

3. Place the call again.

Note

See if a line associated with

Look for Busy Lamp Field indicators. Using BLF to Determine a a speed-dial, call record, or directory listing is busy before placing a call to that line

Make a priority (precedence) call

Enter the MLPP access number and then

enter the phone number. (SCCP phones only)

Dial from a Personal Address Book (PAB) entry

1. Choose > Personal Directory to log in.

2. Choose Personal Address Book and search for a listing.

Place a call using a billing or tracking code (SCCP phones only)

1. Dial a number.

2. After the tone, enter a client matter code

(CMC) or a forced authorization code (FAC).

Place a call using your Cisco Extension Mobility

profile

Make a call from a mobile phone using Mobile Voice Access

1. Obtain your Mobile Voice Access number and end-user PIN from your system administrator.

2. Dial your assigned Mobile Voice access number.

3. Enter your mobile phone number (if requested) and PIN.

4. Press 1 to make a call to an enterprise IP phone.

5. Dial a desktop phone number other than your desktop phone number.

Basic Call Handling

For more information, see...

Your system administrator

When a call is being chaperoned, a call chaperone cannot use CallBack.

Line State, page 7

Prioritizing Critical Calls, page 11

Using Personal Directory on Your Phone, page 4

Your system administrator

Using Cisco Extension Mobility, page 13

Managing Business Calls Using a Single Phone Number, page 14.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3

If you want to... Then...

Place a call using Fast Dial

Note

After configuration, follow these steps:

1. Press the Fast Dial line button.

2. To find and select an entry, scroll to or

press the index number.

The system dials the specified number.

Place a call using your PAB

Note

1. Press the PAB line button.

2. Access the contact and select

the number.

The system dials the specified number.

Before using this option, your system administrator must configure this feature and assign a service URL to the line button. Contact your system administrator for more information.

For more information, see...

Configuring Fast Dials on the Web, page 3

Using Your Personal Address Book on the Web, page 2

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Basic Call Handling

Answering a Call

You can answer a call by lifting the handset, or you can use other options if they are available on your phone.

If you want to... Then... For more information, see...

Answer with a headset Press , if unlit. Or, if is lit,

press Answer or (flashing).

Note

If you are using a wireless headset, refer to the wireless headset documentation.

Answer with the speakerphone

Switch from a connected call to answer a new call

Answer using call waiting Press Answer. Using Hold and Resume,

Send a call to a voice message system

Auto-connect calls Use AutoAnswer. Using AutoAnswer with a

Retrieve a parked call on another phone

Use your phone to answer a call ringing elsewhere

Answer a priority call (SCCP phones only)

Press , Answer, or (flashing).

Note

Press Answer, or if the call is ringing on a different line, press (flashing).

Press iDivert. Sending a Call to a Voice

Use Call Park, Directed Call Park, or Assisted Directed Call Park.

Use Call Pickup. Picking Up a Redirected

Hang up the current call and press Answer.

The ringing line is selected automatically. Contact your system administrator for the options to select the primary line each time.

Using a Handset, Headset, and Speakerphone, page 1

Using Hold and Resume, page 7

page 7

Message System, page 11

Headset or Speakerphone, page 3

Storing and Retrieving Parked Calls, page 3

Call on Your Phone, page 2

Prioritizing Critical Calls, page 11

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5

If you want to... Then... For more information, see...

Answer a call on your mobile phone or other remote destination

Set up Mobile Connect and answer your phone.

When you enable Mobile Connect, answer the call on your mobile phone, and have up to four IP Phones or Softphone configured as shared lines, the additional phones stop flashing.

See Managing Business

Calls Using a Single Phone Number, page 14.

Tip

• If parties on a call hear a beep tone, the call may be monitored or recorded. Ask your system administrator for more information.

• If you work in a contact center or similar environment, you can create, update, and delete your own prerecorded greeting that plays automatically if Agent Greeting is configured for your phone. For more information, see your system administrator.

• A Call Chaperone user cannot answer an incoming call while calls are being chaperoned.

Ending a Call

To end a call, hang up. Here are some more details.

If you want to... Then...

Hang up while using the handset Return the handset to its cradle. Or press EndCall.

Hang up while using the headset Press . Or, to keep headset mode active, press EndCall.

Cisco Unified IP Phones 7962G and 7942G support a wireless headset. If you are using a wireless headset, refer to the wireless headset documentation for instructions.

Hang up while using the speakerphone Press or EndCall.

Hang up one call but preserve another call on the same line

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Press EndCall. If necessary, remove the call from hold first.

Basic Call Handling

Using Hold and Resume

You can hold and resume calls. When you put a call on hold, the Hold icon appears on the right in the call information area and the corresponding line button flashes green . With a shared line, when you place a call on hold, the line button flashes green and the phone displays the hold icon. When another phone places a call on hold, the line button flashes red and the phone displays the remote hold icon.

If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts back to ringing after a certain period of time. The “reverting” call remains on hold until you resume it or until Hold Reversion times out.

Your phone indicates the presence of a reverting call by:

• Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).

• Briefly displaying a “Hold Reversion” message in the status bar at the bottom of the phone screen.

• Displaying the animated Hold Reversion icon next to the caller ID for the held call.

• Displaying a flashing amber line button (depending on the line state).

If you want to... Then...

Put a call on hold 1. Make sure that the call you want to put on hold is highlighted.

2. Press Hold.

Remove a call from hold on the current line

Remove a call from hold on a different line

1. Make sure that the appropriate call is highlighted.

2. Press Resume.

1. Press the appropriate line button: or (flashing). Doing so may

cause a held call to resume automatically:

–

If there is a reverting call on the line, that call resumes.

–

If there is more than one reverting call on the line, the oldest reverting call resumes.

–

If a nonreverting held call is the only call on the line, the nonreverting held call resumes.

2. If necessary, scroll to the appropriate call and press Resume.

Tips

• Engaging the Hold feature typically generates music (if Music on Hold is configured) or a beeping

tone.

• If you receive an alert for an incoming call and a reverting call at the same time, by default your

phone shifts the focus of the phone screen to display the incoming call. Your system administrator can change this focus priority setting.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 7

• If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on

the other phones that share the line.

• Your system administrator determines the duration between Hold Reversion alerts.

• When a call is chaperoned, the call chaperone cannot use Hold.

Using Mute

With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute with the handset, speakerphone, or a headset.

If you want to... Then...

Toggle Microphone on Press .

Toggle Microphone off Press .

Switching Between Multiple Calls

You can switch between multiple calls on one or more lines. If the call that you want to switch to is not automatically highlighted, use the Navigation button to scroll to it.

If you want to... Then...

Switch between connected calls on one line

Switch between connected calls on different lines

Switch from a connected call to answer a ringing call

1. Make sure the call that you want to switch to is highlighted.

2. Press Resume.

Any active call is placed on hold and the selected call resumes.

Press for the line that you are switching to.

If a single call is holding on the line, the call automatically resumes. If multiple calls are holding, highlight the appropriate call and press Resume.

Press Answer, or if the call is ringing on a different line press (flashing). Any active call is placed on hold and the selected call resumes.

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Basic Call Handling

Switching an In-Progress Call to Another Phone

You can switch in-progress calls between the desktop phone and your mobile phone or other remote destination.

If you want to... Then...

Switch an in-progress call on your desktop phone to a mobile phone

Switch an in-progress call from a mobile phone to your desktop phone

Switch an in-progress call from a mobile phone to a desk phone sharing the same line (Session Handoff)

1. Press the Mobility softkey and select Send call to mobile.

2. Answer the in-progress call on your mobile phone.

The desktop phone line button turns red and the handset icons and the calling party number appear on the phone display. You cannot use the same phone line for any other calls, but if your desk phone supports multiple lines, you can use another line to make or receive calls.

1. Hang up the call on your mobile phone to disconnect the mobile phone, but not the call.

2. Press Resume on your desk phone within 4 seconds and start talking on the desk phone.

1. While on your mobile phone, press the access code for the Session Handoff feature (for example, *74). See your system administrator for a list of access codes.

2. Hang up the call on your mobile phone to disconnect the mobile phone, but not the call.

3. Press the Answer softkey on your desk phone within 10 seconds and start talking on the desk phone. The number of seconds to answer the call on your desk phone is set by your system administrator.

The other Cisco Unified devices that share the same line display a Remote in Use message. The number of seconds to resume the call depends on the configuration set by the system administrator.

Viewing Multiple Calls

Understanding how multiple calls display on your phone can help you organize your call-handling efforts.

In standard viewing mode, your phone displays calls as follows for the highlighted line:

• Calls with the highest precedence and longest duration display at the top of the list.

• Calls of a similar type are grouped together. For example, calls that you have interacted with are

grouped near the top, and calls on hold are grouped last.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 9

You can use these additional methods to view multiple calls on multiple lines:

If you want to... Then...

View calls on another line

Switch to call overview mode

1. Press .

2. Immediately press the line button .

Press for the highlighted line.

The phone switches to call overview mode, displaying one call per line. The displayed call is either the active call or the held call with the longest duration.

To return to standard viewing mode, press and then immediately press the line button.

Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.

If you want to... Then...

Transfer a call without talking to the transfer recipient

Talk to the transfer recipient before transferring a call (consult transfer)

Redirect a call to a voice message system

1. From an active call, press Transfer.

2. Enter the target number.

3. Press Transfer again to complete the transfer or EndCall to cancel.

Note

Note If your phone has on-hook transfer enabled, complete the transfer

Press iDivert. For more information, see Sending a Call to a Voice

Message System, page 11.

If your phone has on-hook transfer enabled, complete the transfer by hanging up.

1. From an active call, press Transfer.

2. Enter the target number.

3. Wait for the transfer recipient to answer.

4. Press Transfer again to complete the transfer or EndCall to cancel.

by hanging up.

Tips

• If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press

Transfer and then hang up.

• If on-hook transfer is not enabled on your phone, hanging up without pressing Tr ansfer again places the call on hold.

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Basic Call Handling

• You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold

before transferring it.

When a call is chaperoned, the call chaperone cannot use transfer.

•

Sending a Call to a Voice Message System

You can use iDivert to send an active, ringing, or on-hold call to your voice-message system. Depending on the type of call and your phone configuration, you can also use iDivert to send the call to the voice message system of another person.

If you want to... Then...

Send an active, ringing, or on-hold call to a voice message system

Press iDivert. One of two things occurs:

• The call is transferred to your voice-message system.

• Your phone screen displays a menu that allows you to

choose between your voice-message system or the voice message system of the original called party. Choose an option to redirect the call.

Tips

• If the call was originally sent to the phone of another person, iDivert allows you to redirect the

call either to your own voice message system or to the voice message system of the originally called party. Your system administrator must make this option available to you.

• If the call was sent to you directly (not transferred or forwarded to you), or if your phone does

not support the option described above, using iDivert redirects the call to your voice message system.

• If your phone displays a menu that disappears before you make your selection, you can press

iDivert again to redisplay the menu. You can also ask your system administrator to configure a longer timeout value.

• When you switch an in-progress call from your mobile phone to Cisco Unified devices that share

the same line (Session Handoff), the iDivert feature is disabled on the Cisco Unified devices. The iDivert feature returns when the call ends.

Forwarding Calls to Another Number

You can use call forwarding features to redirect incoming calls from your phone to another number.

Your system administrator may allow you to choose from two types of call forwarding features:

• Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 11

• Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No

Coverage)—Applies to certain calls that you receive, according to conditions.

You can access Call Forward All on your phone or from your Cisco Unified CM User Options web pages; conditional call forwarding features are accessible only from your User Options web pages. Your system administrator determines which call forwarding features are available to you.

If you want to... Then...

Set up Call Forward All on

Press CFwdALL or Forward All and enter a target phone number.

your primary line

Cancel Call Forward All on

Press CFwdALL or Forward All.

your primary line

Verify that Call Forward All is enabled on your primary line

Look for:

• The call forward icon above your primary phone number: .

• The call forwarding target number in the status line.

Set up or cancel call forwarding remotely, or for a non-primary line

1. Log in to your User Options web pages. (See Accessing Your

User Options Web Pages, page 1.)

2. Access your call forwarding settings (See Controlling Line

Settings on the Web, page 8.)

Note

When call forwarding is enabled for any line other than the primary line, your phone does not provide you with any confirmation that calls are being forwarded. Instead, you must confirm your settings in the User Options web pages.

Tips

• Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary.

• You can forward your calls to a traditional analog phone or to another IP Phone, although your system administrator may restrict the call forwarding feature to numbers within your company.

• Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not enabled, the call rings as usual.

• Your system administrator can enable a call forward override feature that allows the person receiving your forwarded calls to reach you. With override enabled, a call placed from the target phone to your phone is not forwarded, but rings through.

• Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a call forwarding loop or would exceed the maximum number of links permitted in a call forwarding chain.

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Basic Call Handling

• When you switch an in-progress call from your mobile phone to Cisco Unified devices that share

the same line (Session Handoff), the Call Forward feature is disabled on the Cisco Unified devices. The Call Forward feature returns when the call ends.

Using Do Not Disturb

You can use the Do Not Disturb (DND) feature to turn off only the ringer on your phone or to turn off all audible and visual notifications of incoming calls. Your system administrator enables DND for your phone.

When DND and Call Forward All are both enabled on your phone, calls are forwarded and the caller does not hear a busy tone.

DND interaction with other types of calls includes:

• DND does not affect intercom calls or non-intercom priority calls.

• If both DND and AutoAnswer are enabled, only intercom calls will be answered automatically.

• When you switch an in-progress call from your mobile phone to Cisco Unified devices that share

the same line (Session Handoff), the DND feature is disabled on the Cisco Unified devices. The DND feature returns when the call ends.

If you want to... Then...

Turn on DND Press DND or Do Not Disturb .

“Do Not Disturb” displays on the phone, the DND lights, and the ring tone is turned off.

Turn off DND Press DND or

Customize DND settings

If your system administrator configured DND settings to appear on the User Options page, follow these steps:

1. Log in to your User Options web pages. See Accessing Your User Options

Web Pages, page 1.

2. From the drop-down menu, choose User Options > Device.

3. Set the following options:

–

Do Not Disturb .

Do Not Disturb—Set to enable/disable DND.

DND Option—Choose either Call Reject (to turn off all audible and visual notifications) or Ringer Off (to turn off only the ringer).

DND Incoming Call Alert (applies to either DND option set)—Set the alert to beep only, flash only, disable the alert, or choose “None” (to use the “Alert” setting configured by your system administrator).

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 13

Making Conference Calls

Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference call.

Using Conference Features

You can create a conference in various ways, depending on your needs and the features that are available on your phone.

• Conference—Enables you to create a standard (ad hoc) conference by calling each participant. Use the Confrn softkey or the Conference button. Conference is available on most phones.

• Join—Enables you to create a standard (ad hoc) conference by combining existing calls. Use the Join softkey or button.

• cBarge—Enables you to create a standard (ad hoc) conference by adding yourself to a call on a shared line. Press a line button or use the cBarge softkey or button. cBarge is only available on phones that use shared lines.

• Meet-Me—Enables you to create or join a conference by calling a conference number. Use the MeetMe softkey or button.

Using Conference

Conference allows you to call each participant. Conference is available on most phones.

If you want to... Then...

Create a conference 1. From a connected call, press Confrn or Conference. You may need

to press the more softkey to see Confrn.

2. Enter the phone number of the participant.

3. Wait for the call to connect.

4. Press Confrn or Conference again to add the participant to

your call.

5. Repeat to add additional participants.

Add new participants to an existing conference

See a list of participants or remove participants

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Repeat the steps listed above.

Your system administrator determines whether non-initiators of a conference can add or remove participants.

See Viewing or Removing Conference Participants, page 17.

Basic Call Handling

Using Join

Join allows you to combine two or more existing calls to create a conference in which you are a participant.

If you want to... Then...

Create a conference by joining together existing calls that are on a single phone line

Create a conference by joining together existing calls that are on multiple phone lines

See a list of participants or remove participants

1. From an active call, highlight another call that you want to include in the conference and press Select.

Selected calls display this icon .

2. Repeat this step for each call that you want to add.

3. Press Join. You may need to press the more softkey to see Join.

1. From an active call, press Join. You may need to press the more

softkey to see Join.

2. Press the green flashing line button for the calls that you want to include in the conference.

One of the following occurs:

• The calls are joined.

• A window opens on your phone screen prompting you to select the

calls that you want to join. Highlight the calls and press Select, then press Join to complete the action.

Note

Press ConfList or Conference List. You may need to press the more softkey first. See Viewing or Removing Conference Participants,

page 17.

If your phone does not support Join for calls on multiple lines, transfer the calls to a single line before using Join.

Tips

• If you frequently join more than two parties into a single conference, you may find it useful to first select the calls that you want to join together, then press Join to complete the action.

• When Join completes, caller ID changes to “Conference.”

• You may be able to combine multiple conference calls by using the Join or DirTrfr softkeys. Check

with your system administrator to see if this feature is available to you.

• A Call Chaperone user can conference only the first caller. Subsequent callers can be conferenced by the other participants in the conference.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 15

Using cBarge

You can create a conference by using cBarge to add yourself to a call on a shared line.

If you want to... Then...

Create a conference by barging a call on a shared line

See a list of participants or remove participants

Press the line button for the shared line.

In some cases, you must highlight the call and press cBarge to complete the action.

See Using Barge to Add Yourself to a Shared-Line Call, page 5 for more information.

See Viewing or Removing Conference Participants, page 17.

Using Meet-Me

Meet-Me conferencing allows you to start or join a conference by calling the conference number.

If you want to... Then...

Start a Meet-Me conference 1. Obtain a Meet-Me phone number from your system administrator.

2. Distribute the number to participants.

3. When you are ready to start the meeting, lift the handset to get a

dial tone and then press MeetMe.

4. Dial the Meet-Me conference number.

Participants can now join the conference by dialing in.

Note

Join a Meet-Me conference Dial the Meet-Me conference number (provided by the

conference initiator).

Note

End a Meet-Me conference All participants must hang up.

The conference does not end automatically when the conference initiator disconnects.

Participants hear a busy tone if they call the conference before the initiator has joined. In this case, participants must call back.

You will hear a busy tone if you call the conference before the initiator has joined. In this case, try your call again.

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Basic Call Handling

Tip

If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the message, “Device Not Authorized.” For more information, see Making and Receiving Secure Calls,

page 8.

Viewing or Removing Conference Participants

During a standard (ad hoc) conference, you can view a list of participants and remove participants.

View a list of conference participants

Get an updated list of conference participants

See who initiated the conference

Remove any conference participant

Drop the last participant added to the conference

Verify that a conference call is secure

Verify that a participant is calling from a secure phone

Add more participants See Using Conference, page 14.

• Press ConfList or Conference List.

• Participants are listed in the order in which they join the

conference with the most recent additions at the top.

Note

While viewing the conference list, press Update.

While viewing the conference list, locate the participant listed at the bottom of the list with an asterisk (*) next to the name.

While viewing the conference list, highlight the participant’s name and press Remove.

While viewing the conference list, press RMLstC or Remove Last Participant.

Look for the or icon after “Conference” on the phone screen.

Look for the or icon beside the participant’s name on the phone screen.

The conference participants list, ConfList, displays a maximum of 16 participants. Though users can add as many conference participants as the conference bridge supports, ConfList displays 16 participants only. As new participants join the conference, ConfList displays only the last 16 participants who have joined.

Placing or Receiving Intercom Calls

You can make an intercom call to a target phone that answers the call automatically in speakerphone mode with mute activated. The one-way intercom call allows you to deliver a short message to the recipient. If the recipient’s handset or headset is in use, the audio is sent to the device in use. Any current call activity that your recipient is engaged in continues simultaneously.

The target destination receives an intercom-alert tone and can then choose to:

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 17

• Listen to the caller with microphone muted (you can hear the caller, but the caller cannot

hear you).

• End the intercom call by pressing the EndCall softkey with the intercom call in focus. Do this if you do not want to hear the message.

• Talk to the caller by pressing the active intercom button and using either the handset, headset or speaker. The intercom call becomes a two-way connection so that you can converse with the caller.

When using the intercom feature, be aware of the following:

• From an intercom line, you can only dial other intercom lines.

• You can use only one intercom line at a time.

• When your active call is being monitored or recorded, you can receive or place intercom calls.

• You cannot place an intercom call on hold.

If you log into the same phone on a daily basis using your Cisco Extension Mobility profile, ensure that your system administrator assigns to this profile the phone button template that contains intercom information and assigns the phone as the default intercom device for the intercom line.

If you want to... Then...

Place an intercom call to a preconfigured intercom target

Place an intercom call to any intercom number

Receive an intercom call When you hear the intercom-alert tone, handle the call in one of

Press (intercom target line) and, after you hear the intercom-alert tone, begin speaking.

Press (intercom line). Enter the intercom target number or press a speed-dial number for your target. After you hear the intercom-alert tone, begin speaking.

these ways:

• Listen to the message in one-way audio.

• Speak to the caller by pressing (active intercom line).

• Press EndCall with the intercom call in focus.

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Advanced Call Handling

Advanced call-handling tasks involve special features that your system administrator may configure for your phone depending on your call-handling needs and work environment.

Speed Dialing

Speed dialing enables you to enter an index number, press a button, or select a phone screen item to place a call. Depending on configuration, your phone can support several speed-dial features:

• Speed-dial buttons

• Abbreviated Dialing

• Fast Dials

To set up speed-dial buttons and Abbreviated Dial, you must access your User Options web pages. See

Accessing Your User Options Web Pages, page 1.

To set up Fast Dials, you must access the Personal Directory feature. See Using Personal Directory on

Your Phone, page 4.

Alternatively, your system administrator can configure speed-dial features for you.

If you want to... Then...

Use speed-dial buttons

Use Abbreviated Dial

Use Fast Dial 1. Create a Personal Address Book entry and assign a Fast Dials code. See Using

1. Set up speed-dial buttons. See Setting Up Speed Dials on the Web, page 5.

2. To place a call, press (a speed-dial button).

Note

If your phone supports the Busy Lamp Field (BLF) speed-dial feature, you can see if the speed-dial number is busy before dialing. See Using BLF to

Determine a Line State, page 7.

1. Set up Abbreviated Dialing codes. See Setting Up Speed Dials on the Web,

page 5.

2. To place a call, enter the Abbreviated Dialing code and press AbbrDial.

the Personal Directory on the Web, page 2.

2. To place a call, access the Fast Dial service on your phone. See Using Personal

Directory on Your Phone, page 4.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1

Picking Up a Redirected Call on Your Phone

Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You may use Call PickUp if you share call-handling tasks with coworkers.

If you want to... Then...

Answer a call that is ringing on another extension within your call pickup group

Answer a call that is ringing on another extension outside of your call pickup group

Answer a call that is ringing on another extension in your group or in an associated group

Answer a call that is ringing on a particular extension (line number)

1. Press the PickUp softkey or button. You may have to lift the handset to display the softkey.

If your phone supports auto-pickup, you are now connected to the call.

2. If the call rings, press Answer to connect to the call.

1. Press the GPickUp softkey or the Group PickUp button.

You may have to lift the handset to display the softkey.

2. Enter the group pickup number.

If your phone supports auto-pickup, you are now connected to the call.

3. If the call rings, press Answer to connect to the call.

1. Press the OPickUp softkey or the Other PickUp button.

You may have to lift the handset to display the softkey.

If your phone supports auto-pickup, you are now connected to the call.

2. If the call rings, press Answer to connect to the call.

1. Press the GPickUp softkey or the Group PickUp button.

You may have to lift the handset to display the softkey.

2. Enter the line number with the call that you want to pick up. For example, if the call that you want to pick up is ringing on line 12345, enter 12345.

If your phone supports auto-pickup, you are now connected to the call.

3. If the call rings, press Answer to connect to the call.

Tips

• If multiple calls are available for pickup, your phone picks up the oldest call first (the call that has been ringing for the longest time).

• If you press GPickUp or Group PickUp and enter a line number, your phone picks up the ringing call on that particular line (if available).

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Advanced Call Handling

• If you have multiple lines and want to pick up the call on a non-primary line, first press for

the desired line and then press a Call PickUp softkey or button.

• Depending on how your phone is configured, you may receive an audio or visual alert about a call

to your pickup group.

• If you use the BLF Pickup feature on your phone, see Using BLF to Determine a Line State, page 7.

Storing and Retrieving Parked Calls

You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager (Unified CM) system (for example, a phone at a coworker’s desk or in a conference room).

You can park a call by using these methods:

• Call Park—Use the Park softkey to store the call. Your phone displays the call park number where

the system stored your call. You must record this number and then use the same number to retrieve the call.

• Directed Call Park—Press the Tr ansfer softkey during a call. To store the call, dial the Directed

Call Park number and press Transfe r again.

• Assisted Directed Call Park—Use the Assisted Directed Call Park button displaying an idle line

status indicator. To retrieve the call from any other Cisco Unified IP Phone in your network, press the flashing Assisted Direct Call Park button.

If you want to... Then...

Store an active call using Call Park

Retrieve a parked call Enter the call park number from any Cisco Unified IP Phone in your

Direct and store an active call at a directed call park number

Retrieve a parked call from a directed call park number

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3

1. During a call, press Park. You may need to press the more softkey to

see Park.

2. Note the call park number displayed on your phone screen.

3. Hang up.

network to connect to the call.

1. During a call, press Transfer.

2. Dial the directed call park number.

3. Press Transfer again to finish storing the call.

From any Cisco Unified IP Phone in your network, enter the park retrieval prefix and dial the directed call park number.

If you want to... Then...

Direct and store an active call at an assisted directed call park number

Retrieve a parked call from an assisted directed call park number

During a call, press the Assisted Directed Call Park button displaying an idle Line Status indicator .

Press the flashing Assisted Direct Call Park button.

Note

If your administrator has not configured a reversion directory number, the parked call is reversed to the phone parking the call.

Tips

• You have a limited time to retrieve a parked call before it reverts to ringing at the original number. See your system administrator for details.

• Your system administrator can assign Directed Call Park buttons to available line buttons on your Cisco Unified IP Phone or on your Cisco Unified IP Phone Expansion Module, if available and supported by your phone.

• You can dial directed call park numbers if you do not have Directed Call Park buttons. However, you will not be able to see the status of the directed call park number.

Logging Out of Hunt Groups

If your organization receives a large number of incoming calls, you may be a member of a hunt group. A hunt group includes a series of directory numbers that share the incoming call load. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group and directs the call to that phone.

When you are away from your phone, you can prevent hunt group calls from ringing your phone by logging out of hunt groups.

If you want to... Then...

Log out of hunt groups to temporarily block hunt group calls

Press HLog or Hunt Group. Your phone screen displays, “Logged

out of Hunt Group.”

Press HLog or Hunt Group. When logged in, the Hunt Group button

is lit.

Tip

Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone.

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Advanced Call Handling

Using a Shared Line

Your system administrator may ask you to use a shared line if you:

• Have multiple phones and want one phone number

• Share call-handling tasks with coworkers

• Handle calls on behalf of a manager

Understanding Shared Lines

Remote-in-Use Icon

The remote-in-use icon appears when another phone that shares your line has a connected call. You can place and receive calls as usual on the shared line, even when the remote-in-use icon appears.

Sharing Call Information and Barging

Phones that share a line each display information about calls that are placed and received on the shared line. This information may include caller ID and call duration. See the Privacy section for exceptions.

When call information is visible in this way, you and coworkers who share a line can add yourselves to calls using either Barge or cBarge. See Using Barge to Add Yourself to a Shared-Line Call, page 5.

Privacy

If you do not want coworkers who share your line to see information about your calls, enable the Privacy feature. Doing so also prevents coworkers from barging your calls. See Preventing Others from

Viewing or Barging a Shared-Line Call, page 7.

Note The maximum number of calls that a shared line supports can vary by phone.

Using Barge to Add Yourself to a Shared-Line Call

You can use barge features (cBarge or Barge) to add yourself to calls on your shared line. (Calls must be non-private calls. See Using a Shared Line, page 5.)

Understanding Barge Features

cBarge and Barge

Depending on how your phone is configured, you can add yourself to a non-private call on a shared line using either cBarge or Barge:

• cBarge converts the call into a standard conference, allowing you to add new participants. See

Making Conference Calls, page 14 for information about standard conferences.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5

• Barge allows you to add yourself to the call but does not convert the call into a conference or allow

you to add new participants.

Single-button and Multi-touch Barge

Your system administrator determines whether the barge feature on your phone operates as a single-button or multi-touch feature.

• Single-button barge allows you to press a line button to barge a call (if only one call is on the line).

• Multi-touch barge allows you to view call information before barging.

Using Barge Features

The table below describes how to use barge features (cBarge or Barge) to add yourself to a call on a shared line.

If you want to... Then...

See if the shared line is in use

Add yourself to a call on a shared line

View conference participants (if you used cBarge)

Look for the remote-in-use icon next to a red line button .

Press the red line button for the shared line.

One of the following occurs:

• You are added to the call.

• A window opens on your phone screen prompting you to select the call

that you want to barge. Press Barge or cBarge to complete the action. You may need to press the more softkey to display Barge or cBarge.

See Viewing or Removing Conference Participants, page 17.

Tips

• When you barge a call, other parties may hear a beep tone announcing your presence. With cBarge, other parties hear a brief audio interruption and the phone screen changes to display conference details.

• If a phone that is using the shared line has Privacy enabled, call information and barge softkeys will not appear on the other phones that share the line.

• If a phone that is using the shared line has Privacy disabled and is configured with Private Line Automated Ringdown (PLAR), the barge and cBarge features will still be available.

• You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call.

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Advanced Call Handling

Preventing Others from Viewing or Barging a Shared-Line Call

If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls.

If you want to... Then...

Prevent others from viewing or barging calls on a shared line

Allow others to view or barge calls on a shared line

Tips

• If the phone that shares your line has Privacy enabled, you can make and receive calls using the

shared line as usual.

• The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple

shared lines and Privacy is enabled, coworkers cannot view or barge calls on any of your shared lines.

1. Press Private .

2. To verify that Privacy is on, look for the Privacy-enabled

icon next to an amber line button .

1. Press Private .

2. To verify that Privacy is off, look for the Privacy-disabled

icon next to an unlit line button .

Using BLF to Determine a Line State

Busy Lamp Field (BLF) features allow you to view the state of a phone line that is associated with a speed-dial button, call log, or directory listing on your phone. If you use BLF Pickup, you can answer a ringing call for the line that you are monitoring. Your system administrator determines which BLF features are configured for your phone.

If you want to... Then...

See the state of a line listed in a call log or directory

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 7

Look for one of these BLF indicators next to the line number:

Line is in-use.

Line is idle.

Line is in Do Not Disturb state.

BLF indicator unavailable for this line.

If you want to... Then...

See the state of a speed-dial line

Look for one of these BLF indicators next to the line number:

+ Line is in-use.

+ Line is idle.

+ Line is in Do Not Disturb state.

+ (flashing)—Line is ringing (BLF Pickup only).

BLF indicator unavailable for this line.

Use BLF Pickup to answer a call ringing on a coworker’s phone

Press the BLF Pickup button while the line is ringing.

The call is redirected to the next available line on your phone. If you want to specify a line, first press a line button and then press the BLF button.

If your phone supports auto-pickup, the call connects automatically. Otherwise, the call rings on your phone for you to answer.

Note

If you press the BLF Pickup button when the monitored line is not ringing, your phone will speed dial the line number.

Tips

• Your phone may play an audible indicator to alert you when a call is ringing on the monitored line (BLF Pickup only).

• BLF Pickup answers the oldest ringing call first, if the line that you are monitoring has more than one ringing call.

Making and Receiving Secure Calls

Depending on how your system administrator configured your phone system, your phone may support making and receiving secure calls.

Your phone can support these types of calls:

• Authenticated call—The identities of the phones participating in the call have been verified.

• Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation)

within the Cisco Unified CM network. Encrypted calls are authenticated.

• Protected call—The phone is a secure (encrypted and trusted) device on the Unified CM server and is configured as a “Protected Device” in Unified CM Administration.

If “Play Secure Indication Tone” is enabled (True) in Unified CM Administration, the protected phone plays a secure or nonsecure indication tone at the beginning of the call:

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Advanced Call Handling

–

When end-to-end secure media is established through the Secure Real-Time Transfer Protocol (SRTP) and the call status is secure, the phone plays the secure indication tone (three long beeps with brief pauses).

–

When end-to-end nonsecure media is established through the Real-Time Protocol (RTP) and the call status is nonsecure, the phone plays the nonsecure indication tone (six short beeps with brief pauses).

If the Play Secure Indication Tone option is disabled (False), no tone is played.

• Nonprotected call—The phone does not have a “Protected Device” status in Unified CM. No

secure or nonsecure indication tone is played.

• Nonsecure call—The phone is not protected on the Unified CM server and the call status is

nonsecure.

For more information, see your system administrator.

Your system administrator also configures the VPN Client feature as needed. If it is enabled and the VPN Client mode is enabled on the phone, you are prompted for your credentials as follows:

• If your phone is located outside the corporate network—You are prompted at login to enter your

credentials based on the authentication method that your system administrator configured on your phone.

• If your phone is located inside the corporate network—

–

If Auto Network Detection is disabled, you are prompted for credentials, and a VPN connection is possible.

–

If Auto Network Detection is enabled, you cannot connect through VPN so you are not prompted.

To access the VPN Configuration settings, press the Settings button and choose Security Configuration > VPN Configuration.

After the phone starts up and the VPN Login screen appears, enter your credentials based on the configured authentication method:

• Username and password—Enter your username and the password that your system administrator

gave you.

• Password and certificate—Enter the password that your system administrator gave you. Your

username is derived from the certificate.

• Certificate—If the phone uses only a certificate for authentication, you do not need enter

authentication data. The VPN Login screen displays the status of the phone attempting the VPN connection.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 9

With the authentication methods that require a password, use the << softkey to backspace and correct the password.

When the power is lost or reset under some circumstances, the stored credentials are cleared.

To establish the VPN connection, press the Submit softkey.

To disable the VPN login process, press the Cancel softkey.

If you want to... Then...

Check the security level of a call or conference

Look for a security icon in the top right corner of the call activity area, next to the call duration timer:

Authenticated call or conference

Encrypted call or conference

Non-secure call or conference

Verify that the phone connection (call status) is secure

Determine if secure calls can be made in your company

There are interactions, restrictions, and limitations that affect how security features work on your phone. For more information, ask your system administrator.

Note A device engaged in a call is either trusted or untrusted as determined by Cisco. Lock or shield

icons are not displayed on a Cisco Unified IP Phone screen when a call is to or from an untrusted device, even though the call may be secure.

Listen for a secure indication tone at the beginning of the call:

• Secure call status—If the phone is protected, the “Play Secure Indication Tone” is enabled, and the call status is secure, a secure indication tone plays on the protected phone at the beginning of a call (three long beeps with pauses). The lock icon is also present to indicate that the call is secure.

• Nonsecure call status—If the phone is protected, the “Play Secure Indication Tone” is enabled, and the call status is nonsecure, a nonsecure indication tone plays on the protected phone at the beginning of a call (six short beeps with brief pauses). The play arrow icon is also present to indicate that the call is not secure.

For more information, see your system administrator.

See your system administrator.

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Advanced Call Handling

Tracing Suspicious Calls

If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages.

If you want to... Then...

Notify your system administrator about a suspicious or harassing call

Press MCID or Malicious Call ID.

Your phone plays a tone and displays the message, “MCID successful.”

Prioritizing Critical Calls

(SCCP phones only)

In some specialized environments, such as military or government offices, you may need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.

Keep these terms in mind:

• Precedence indicates the priority associated with a call.

• Preemption is the process of ending an existing, lower priority call while accepting a higher

priority call that is sent to your phone.

If you... Then...

Want to choose a priority (precedence) level for an outgoing call

Want to make a priority (precedence) call

Hear a special ring (faster than usual) or special call waiting tone

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 11

Contact your system administrator for a list of corresponding precedence numbers for calls.

Enter the MLPP access number (provided by your system administrator) followed by the phone number.

You are receiving a priority (precedence) call. An MLPP icon on your phone screen indicates the priority level of the call.

If you... Then...

Want to view priority level of a call Look for an MLPP icon on your phone screen:

Priority call

Medium priority (immediate) call

High priority (flash) call

Highest priority (flash override) or Executive Override call

Higher priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is normal (routine).

Want to accept a higher-priority call Answer the call as usual. If necessary, end an active call first.

Hear a continuous tone interrupting your call

You or the other party are receiving a call that must preempt the current call. Hang up immediately to allow the higher priority call to ring through.

Tips

• When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones.

• If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.

• An MLPP-enabled call retains its priority and preemptive status when you:

–

Put the call on hold

–

Transfer the call

–

Add the call to a three-way conference

–

Answer the call using PickUp

• MLPP overrides the Do Not Disturb (DND) feature.

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Advanced Call Handling

Using Cisco Extension Mobility

Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you.

The Extension Mobility ChangePIN feature allows you to change your PIN from your Cisco Unified IP Phone.

If you want to... Then...

2. Enter your user ID and PIN (provided by your system administrator).

3. If prompted, select a device profile.

Log out of EM 1. Choose > EM Service (name can vary).

2. When prompted to log out, press Ye s.

Change your PIN using the Change Credentials service

Change your PIN using the ChangePIN softkey

1. Choose > Change Credentials.

2. Enter your User ID in the User ID field.

3. Enter your PIN in the Current PIN field.

4. Enter your new PIN in the New PIN field.

5. Enter your new PIN again in the Confirm PIN field.

6. Press Change.

You will see a PIN Change Successful message.

7. Press Exit.

1. Choose > EM Service.

2. Press ChangePIN.

3. Enter your PIN in the Current PIN field.

4. Enter your new PIN in the New PIN field.

5. Enter your new PIN again in the Confirm PIN field.

6. Press Change.

You see the PIN Change Successful message.

7. Press Exit.

Tips

• EM automatically logs you out after a certain amount of time. Your system administrator

establishes this time limit.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 13

• Changes that you make to your EM profile from your Cisco Unified CM User Options web pages

take effect immediately if you are logged in to EM on the phone; otherwise, changes take effect the next time you log in.

• Changes that you make to the phone from your User Options web pages take effect immediately if you are logged out of EM; otherwise, changes take effect after you log out.

• Local settings controlled by the phone are not maintained in your EM profile.

Managing Business Calls Using a Single Phone Number

Intelligent Session Control associates your mobile phone number with your business phone number. When you receive a call to your remote destination (mobile phone), your desk phone does not ring; only your remote destination rings. When an incoming call is answered on the mobile phone, the desk phone displays a Remote in Use message.

During a call you can also use any of your mobile phone features. For example, if you receive a call on your mobile number, you can answer the call from either your desk phone or you can handoff the call from your mobile phone to your desk phone.

If you want to... Then...

Transfer your incoming mobile active call to desk phone

Use the various features of your mobile phone (for example, *74). Contact your system administrator for a list of access codes.

With Mobile Connect and Mobile Voice Access installed, you can use your mobile phone to handle calls associated with your desktop phone number.

When you enable Mobile Connect, your desktop and remote destinations receive calls simultaneously.

When you answer the call on your desktop phone, the remote destinations stop ringing, are disconnected, and display a missed call message.

When you answer the call on one remote destination, the other remote destinations stop ringing, are disconnected, and a missed call message is shown on the other remote destinations.

If you want to... Then...

Configure Mobile Connect Use the User Options web pages to set up remote destinations and

create access lists to allow or block calls from specific phone numbers from being passed to the remote destinations. See Setting Up Phones

and Access Lists for Mobile Connect, page 10.

Answer a call using your mobile phone

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See Answering a Call, page 5.

If you want to... Then...

Switch an in-progress call

See Switching an In-Progress Call to Another Phone, page 9. between your desk phone and mobile phone

Put a call that has been picked up on your mobile phone on hold

1. Press the Enterprise Hold (name may vary) softkey.

The other party is placed on hold.

2. On your mobile phone, press the Resume (name may vary) softkey. See Switching an In-Progress Call to Another Phone, page 9.

Connect to Mobile Voice Access

Turn on Mobile Connect from your mobile phone

1. From any phone, dial your assigned Mobile Voice Access number.

2. Enter the number you are calling from, if prompted, and your PIN.

1. Dial your assigned Mobile Voice Access number.

2. Enter your mobile phone number (if requested) and PIN.

3. Press 2 to activate Mobile Connect.

4. Choose whether to turn on Mobile Connect for all configured

phones or just one:

–

Make a call from your

See Placing a Call—Additional Options, page 2.

mobile phone

Turn off Mobile Connect from your mobile phone

1. Dial your assigned Mobile Voice Access number.

2. Enter your mobile phone number (if requested) and PIN.

3. Press 3 to disable Mobile Connect.

4. Choose whether to turn off Mobile Connect for all configured

phones or just one:

–

Turn on or off Mobile Connect access to all your remote destinations from your desk phone

1. Press Mobility to display the current remote destination status (Enabled or Disabled).

2. Press Select to change the status.

3. Press Exit.

Advanced Call Handling

All phones—Enter 2.

One phone—Enter 1, then the remote destination you want to add, followed by #.

All phones—Enter 2.

One phone—Enter 1, then the remote destination you want to add, followed by #.

Tips

• When calling Mobile Voice Access, you must enter the number you are calling and your PIN if any of the following are true:

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 15

–

The number you are calling from is not one of your remote destinations.

–

The number is blocked by you or your carrier (shown as “Unknown Number”).

–

The number is not accurately matched in the Unified CM database; for example, if your number is 510-666-9999, but it is listed as 666-9999 in the database, or your number is 408-999-6666, but it is entered as 1-408-999-6666 in the database.

• If you incorrectly enter any requested information (such as mobile phone number or PIN) three times in a row, the Mobile Voice Access call disconnects, and you are locked out for a period of time. See your system administrator if you need assistance.

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Using a Handset, Headset, and Speakerphone

You can use your phone with these audio devices: a handset, headset, or speakerphone.

The phone is off hook when the handset is lifted or another audio device is in use.

The phone is on hook when the handset is in its cradle and other audio devices are not in use.

Using a Handset

If you want to... Then...

Use the handset Lift it to go off hook; replace it in the cradle to go on hook.

The ringing line is selected automatically. Ask your system administrator about options to always select the primary line.

Switch to the speakerphone or headset during a call

Adjust the volume level for a call

Press or and then hang up the handset.

Press during a call or after invoking a dial tone.

Press Save to preserve the volume level for future calls.

Using a Headset

Your phone supports four- or six-wire headset jacks for wired headsets. Cisco Unified IP Phones 7962G and 7942G also support wireless headsets. For information about purchasing headsets, see

Using a Headset, page 3.

You can use a headset with all of the controls on your phone, including and .

However, if you use a wireless headset, refer to the wireless headset

If you want to... Then...

Toggle headset mode on and off Press .

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1

documentation for instructions.

If you want to... Then...

Switch to a handset Lift the handset.

Adjust the volume level for a call

If you use AutoAnswer, see Using AutoAnswer with a Headset or Speakerphone, page 3.

Press during a call or after invoking a dial tone.

Press Save to preserve the volume level for future calls.

Using a Wireless Headset

Cisco Unified IP Phones 7962G and 7942G support wireless headsets. Refer to the wireless headset documentation for information about using the wireless headset’s remote features. Also, check with your system administrator to be sure your phone is enabled to use a wireless headset with the wireless headset remote hookswitch control feature.

Using Wideband with your Headset

If you use a headset that supports wideband, you may experience improved audio sensitivity if you enable the wideband setting on your phone (this setting is disabled by default). To access the setting, choose > User Preferences > Audio Preferences > Wideband Headset.

If the Wideband Headset setting shows as dimmed, then this setting is not user controllable.

Check with your system administrator to be sure your phone system is configured to use wideband. If the system is not configured for wideband, you may not detect any additional audio sensitivity even when using a wideband headset. To learn more about your headset, refer to the headset documentation or ask your system administrator for assistance.

Using a Speakerphone

Assuming that the handset is in its cradle and is not lit, many of the actions you can take to dial a number or answer a call will trigger speakerphone mode automatically.

If you want to... Then...

Toggle speakerphone mode on or off

Switch to a handset Lift the handset.

Adjust the volume level for a call

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Press .

Press during a call or after invoking a dial tone.

Press Save to preserve the volume level for future calls.

Using a Handset, Headset, and Speakerphone

Using AutoAnswer with a Headset or Speakerphone

When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system administrator configures Auto Answer to use either the speakerphone or a headset. You may use AutoAnswer if you receive a high volume of incoming calls.

If you... Then...

Use AutoAnswer with a headset

Use AutoAnswer with the speakerphone

Keep headset mode active (in other words, keep illuminated), even when you are not on a call.

To keep headset mode active, do the following:

• Press EndCall to hang up.

• Press New Call or Dial to place new calls.

If your phone is set up to use AutoAnswer in headset mode, calls are automatically answered only if is illuminated.

Otherwise, calls ring normally and you must manually answer them.

Keep the handset in the cradle and headset mode inactive ( unlit).

Otherwise, calls ring normally and you must manually answer them.

Tip

Auto Answer is disabled when the Do Not Disturb feature is active.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3

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Changing Phone Settings

You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings.

Customizing Rings and Message Indicators

You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone.

If you want to... Then...

Change the ring tone per line

Adjust the volume level for the phone ringer

Change the ring pattern per line (flash-only, ring once, beep-only, etc.)

1. Choose > User Preferences > Rings.

2. Choose a phone line or the default ring setting.

3. Choose a ring tone to play a sample of it.

4. Press Select and Save to set the ring tone, or press Cancel.

Press while the handset is in the cradle and the headset and speakerphone buttons are off. The new ringer volume is saved automatically.

Note

Check with your system administrator to see if a minimum ringer-volume setting was configured.

1. Log in to your Cisco Unified CM User Options web pages. (See

Accessing Your User Options Web Pages, page 1.)

2. Access your call ring pattern settings. (See Controlling Line

Settings on the Web, page 8.)

Before you can access this setting, your system administrator may need to enable it for you.

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If you want to... Then...

Change the way the audible voice message indicator sounds on your phone

Change the way that the voice message light on your handset works

Tip You can customize your phone to have up to six distinctive ring tones. In addition, you can

have a default ring tone.

1. Log in to your User Options web pages. See Accessing Your User

Options Web Pages, page 1.

2. Access your message indicator settings. See Controlling Line

Settings on the Web, page 8.

1. Log in to your User Options web pages. See Accessing Your User

Options Web Pages, page 1.

2. Access your message indicator settings. See Controlling Line

Settings on the Web, page 8.

Note

Typically, the default system policy is to indicate a new voice message by displaying a steady light on the handset light strip.

Customizing the Phone Screen

You can adjust the characteristics of your phone screen.

If you want to... Then...

Change the phone screen contrast

Change the background image

1. Choose > User Preferences > Contrast.

2. To make adjustments, press Up, Down or .

3. Press Save, or press Cancel.

Note

1. Choose > User Preferences > Background Images.

2. Scroll through available images and press Select to choose an image.

3. Press Preview to see a larger view of the background image.

4. Press Exit to return to the selection menu.

5. Press Save to accept the image or press Cancel.

Note

If you accidentally save a very light or very dark contrast and cannot see the phone screen display, see Troubleshooting Your Phone, page 1.

If you do not see a selection of images, then this option has not been enabled on your system.

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If you want to... Then...

Change the language on your screen

1. Log in to your User Options web pages. See Accessing Your User

Options Web Pages, page 1.

2. Access your user settings. See Controlling User Settings on the Web,

page 7.

Change the line text label

1. Log in to your User Options web pages. See Accessing Your User

Options Web Pages, page 1.

2. Access your line label settings. See Controlling Line Settings on the

Web, page 8.

Changing Phone Settings

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Using Call Logs and Directories

This section describes how you can use call logs and directories. To access both features, use the Directories button .

Using Call Logs

Your phone maintains call logs that contain records of your missed, placed, and received calls.

Your system administrator determines if missed calls are logged on your phone in the missed calls directory for a given line appearance on your phone.

If you want to... Then...

View your call logs Choose > Missed Calls, Placed Calls, or Received Calls. Each stores

up to 100 records.

Display details for a single call record

Erase all call records in all logs

Erase all call records in a single log

Erase a single call record

1. Choose > Missed Calls, Placed Calls, or Received Calls.

2. Highlight a call record.

3. Press Details. Doing this displays information such as called number,

calling number, time of day, and call duration (for placed and received calls only).

Press and then press Clear.

1. Choose > Missed Calls, Placed Calls, or Received Calls.

2. Highlight a call record.

3. Press Clear. You may need to press the more softkey to display Clear.

1. Choose > Missed Calls, Placed Calls, or Received Calls.

2. Highlight a call record.

3. Press Delete.

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If you want to... Then...

Dial from a call log (while not on another call)

1. Choose > Missed Calls, Placed Calls, or Received Calls.

2. Highlight a call record.

Note If the Details softkey appears, the call is the primary entry of a

3. If you need to edit the displayed number, press EditDial followed by <<

or >>. To delete the number, press EditDial followed by Delete. You may need to press the more softkey to display Delete.

4. Go off hook to place the call.

Dial from a call log (while connected to another call)

1. Choose > Missed Calls, Placed Calls, or Received Calls.

2. Highlight a call record.

Note If the Details softkey appears, the call is the primary entry of a

3. If you need to edit the displayed number, press EditDial followed by <<

or >>.

4. To delete the number, press EditDial followed by Delete. You may need to press the more softkey to display Delete.

5. Press Dial.

6. Choose a menu item to handle the original call:

–

See if the line in the call log is busy before

Look for Busy Lamp Field indicators. See Using BLF to Determine a Line

State, page 7.

placing a call to that line

multiparty call. See the Tips section below.

Hold—Puts the first call on hold and dials the second.

Transfer—Transfers the first party to the second and drops you from the call. Press Transfer again after dialing to complete the action.

Conference—Creates a conference call with all parties, including

you. Press Confrn or Conference again after dialing to complete the action.

EndCall—Disconnects the first call and dials the second.

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Using Call Logs and Directories

If you want to... Then...

Place a call from a URL entry in a call log (SIP phones only)

Redial an international call from missed and received call logs

1. Choose > Missed Calls, Placed Calls, or Received Calls.

2. Highlight the URL entry that you want to dial.

3. If you need to edit the entry, press EditDial.

4. The icon appears to indicate that you can begin editing characters in

the URL entry.

5. Press Dial.

1. Choose > Missed Calls or Received Calls.

2. Highlight the call record that you want to redial.

3. Press EditDial.

4. Press and hold the “*” key for at least 1 second to add a “+” sign as the

first digit in the phone number.

You can add the + sign only for the first digit of the number.

5. Press Dial.

Tips

• (SCCP and SIP phones) Your phone may be set up for international call logging, which is indicated by a “+” symbol on the call logs, redial, or call directory entries. See your system administrator for more information.

• (SCCP phones only) To view the complete call record of a multiparty call (for example, of a call that has been forwarded or transferred to you), highlight the call record and press Details. The Details record shows two entries with the name and number for each missed or received multiparty call:

–

First entry—Last completed multiparty call

–

Second entry—First completed multiparty call

Directory Dialing

Depending on configuration, your phone can provide corporate and personal directory features:

• Corporate Directory—Corporate contacts that you can access on your phone. Your system administrator sets up and maintains your Corporate Directory.

• Personal Directory—If available, personal contacts and associated speed-dial codes that you can configure and access from your phone and Cisco Unified CM User Options web pages. The Personal Directory comprises the Personal Address Book (PAB) and Fast Dials:

–

PAB is a directory of your personal contacts.

–

Fast Dials allows you to assign codes to PAB entries for quick dialing.

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Using Corporate Directory on Your Phone

You can use a corporate directory to place calls to coworkers.

If you want to... Then...

Dial from a corporate directory (while not on another call)

Dial from a corporate directory (while on another call)

See if the phone line in the directory is busy

1. Choose > Corporate Directory (exact name can vary).

2. User your keypad to enter a full or partial name and press Search.

3. To dial, select the listing, or scroll to the listing and lift the handset.

1. Choose > Corporate Directory (exact name can vary).

2. User your keypad to enter a full or partial name and press Search.

3. Scroll to a listing and press Dial.

4. Choose a menu item to handle the original call:

–

Hold—Puts the first call on hold and dials the second.

–

Transfer—Transfers the first party to the second and drops you from the call. Press Transfer again after dialing to complete the action.

–

Conference—Creates a conference call with all parties, including

Press Confrn or Conference again after dialing to complete the

you. action.

–

EndCall—Disconnects the first call and dials the second.

Look for Busy Lamp Field (BLF) indicators. See Using BLF to Determine a

Line State, page 7.

Tip

Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.

Using Personal Directory on Your Phone

The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. This section describes how to set up and use Personal Directory on your phone. Alternately, see Using the

Personal Directory on the Web, page 2.

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Using Call Logs and Directories

If you want to... Then...

Access Personal Directory (for PAB and Fast Dial codes)

Search for a PAB entry

1. Choose > Personal Directory (exact name can vary).

2. Enter your Unified CM user ID and PIN, then press Submit.

1. Access Personal Directory, then choose Personal Address Book.

2. Enter search criteria and press Submit.

3. You can choose Previous or Next to move through listings.

4. Highlight the PAB listing that you want and press Select.

Dial from a PAB entry

1. Search for a listing.

2. Highlight the listing and press Select.

3. Press Dial. You may need to press the more softkey to see Dial.

4. Enter the participant’s phone number.

5. Highlight the number that you want to dial and press OK.

6. Press OK again to dial the number.

Delete a PAB entry 1. Search for a listing.

2. Highlight the listing and press Select.

3. Press Delete.

4. Choose OK to confirm the deletion.

Edit a PAB entry 1. Search for a listing.

2. Highlight the listing and press Edit to modify a name or email address.

3. If necessary, choose Phones to modify a phone number.

4. Press Update.

Add a new PAB entry 1. Access Personal Directory, then choose Personal Address Book.

2. Access the Search page by choosing Submit. You do not need to input

search information first.

3. Press

New.

4. Use your phone keypad to enter a name and email information.

5. Choose Phones and use the keypad to enter phone numbers. Be sure to

include any necessary access codes such as a 9 or 1.

6. Choose Submit to add the entry to the database.

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If you want to... Then...

Assign a Fast Dial code to a PAB entry

Add a new Fast Dial code (not using a PAB entry)

Search for Fast Dial codes

Place a call using a Fast Dial code

Delete a Fast Dial code

Log out of Personal Directory

1. Search for a PAB entry.

2. Highlight the listing and press Select.

3. Press Fast Dial.

4. Highlight the number that you want to dial and press Select.

5. Highlight the Fast Dial code that you want to assign to the number and

press Select.

1. Choose > Personal Directory > Personal Fast Dials.

2. Press Fast Dial.

3. Highlight a Fast Dial code that is unassigned and press Select.

4. Press Assign.

5. Enter a phone number.

6. Press Update.

1. Choose > Personal Directory > Personal Fast Dials.

2. You can choose Previous or Next to move through listings.

3. Highlight the listing that you want and press Select.

1. Search for a Fast Dial code.

2. Highlight the listing you want and press Select.

3. Press Dial.

4. Choose OK to complete the action.

1. Search for a Fast Dial code.

2. Highlight the listing you want and press Select

3. Press Remove.

1. Choose > Personal Directory (exact name can vary).

2. Choose Logout.

Tips

• Your system administrator can provide you with the user ID and PIN that you need to log in to Personal Directory.

• Personal Directory automatically logs you out after a certain amount of time. This time limit can vary. Ask your system administrator for more information.

• Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.

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Using Call Logs and Directories

• (SCCP and SIP phones) Your phone may be set up for international call logging, which is indicated

by a “+” symbol on the call logs, redial, or call directory entries. See your system administrator for more information.

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Accessing Voice Messages

To access voice messages, press the Messages button .

Your company determines the voice-message service that your phone system uses. For the most accurate and detailed information about your service, see the documentation that came with it.

If you want to... Then...

Set up and personalize your voice-message service

Check for your new voice messages

Press and follow the voice instructions.

If a menu appears on your screen, choose an appropriate menu item.

Look for:

• A steady red light on your handset. (This indicator can vary. See

Customizing Rings and Message Indicators, page 1.)

• A flashing message-waiting icon and text message on your phone screen.

Note

Listen for:

• A stutter tone from your handset, headset, or speakerphone when you

Note

The red light and message-waiting icon display only when you have a message on your primary line, even if you receive voice messages on other lines.

place a call.

The stutter tone is line-specific. You hear it only when using the line with the waiting message.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1

If you want to... Then...

Listen to your voice messages or access the voice- messages menu

Press .

Depending on your voice-message service, doing this dials the message service automatically or provides a menu on your screen.

If you are connecting to a voice-message service, the line that has a voice message is selected by default. If more than one line has a voice message, the first available line is selected.

To connect each time to the voice-message service on the primary line, contact your system administrator for the options.

Send a call to a voice message system

Press iDivert. For more information, see Sending a Call to a Voice Message

System, page 11.

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Using the User Options Web Pages

Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages.

Accessing Your User Options Web Pages

This section describes how to log in and select a phone device.

If you want to... Then do this...

Select a device after logging in

1. Obtain a User Options URL, user ID, and default password from your system administrator.

2. Open a web browser on your computer, enter the URL, and log on.

3. If prompted to accept security settings, click Ye s or Install Certificate.

The Cisco Unified Communications Manager User Options main web page displays. From this page you can choose User Options to access User Settings, Directory features, a Personal Address Book, and Fast Dials.

Or, to access phone-specific options, select a device (see below).

1. After you have logged in to your User Options web pages, choose User Options > Device.

The Device Configuration page displays.

2. If you have multiple devices assigned to you, choose the appropriate device (phone model, Extension Mobility profile, or Remote Destination profile) from the Name drop-down menu.

Note

Toolbar buttons located at the top of the Device Configuration page are specific to the selected device type.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1

If you want to... Then do this...

Select a configuration option after logging in

1. After you have logged in to your User Options web pages, choose User Options to access User Settings, Directory, Personal Address Book, Fast

Dials, and Mobility Settings.

2. To return to the Device Configuration page from another page, choose User Options > Device.

Configuring Features and Services on the Web

The topics in this section describe how to configure features and services from your User Options web pages after logging in. See Accessing Your User Options Web Pages, page 1.

Using the Personal Directory on the Web

The Personal Directory feature set that you can access on your computer consists of:

• A Personal Address Book (PAB)

• Fast Dials

• Unified CM Address Book Synchronizer

You can also access PAB and Fast Dials from your phone. See Using Personal Directory on Your Phone,

page 4.

Using Your Personal Address Book on the Web

This section describes how to use your PAB from your User Options web pages.

If you want to... Then do this after you log in...

Add a new PAB entry 1. Choose User Options > Personal Address Book.

2. Click Add New.

3. Enter information for the entry and click Save.

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Using the User Options Web Pages

If you want to... Then do this after you log in...

Assign a line button for your PAB

Search for a PAB entry 1. Choose User Options > Personal Address Book.

Edit a PAB entry 1. Search for a PAB entry.

Delete a PAB entry 1. Search for a PAB entry.

Note

You can now press the line button to access the PAB codes.

Before you can assign a line button for your PAB, your system administrator must configure the phone to display services. Contact your system administrator for more information.

1. Choose User Options > Device.

2. Click Service URL.

3. From the Button drop-down list box, choose the Personal Address

Book service.

4. Enter a phone label for the button and then click Save.

5. To refresh the phone configuration, click Reset and then Restart.

2. Specify search information and click Find.

2. Click a name or nickname.

3. Edit the entry as needed and click Save.

2. Select one or more entries and click Delete Selected.

Configuring Fast Dials on the Web

This section describes how to assign Fast Dials from your User Options web pages.

If you want to... Then do this after you log in...

Assign a Fast Dial code to a PAB entry

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3

1. Create a PAB entry. See Using Your Personal Address Book on the

Web, page 2.

2. Choose User Options > Fast Dials.

3. Click Add New.

4. To find the appropriate PAB entry, use the Search Options area.

5. In the Search Results area, click a phone number.

6. Change the Fast Dial code, if desired, and click Save.

If you want to... Then do this after you log in...

Assign a Fast Dial code to a phone number (without using a PAB entry)

Assign a line button for Fast Dial

Search for a Fast Dial entry

Edit a Fast Dial phone number

Delete a Fast Dial entry 1. Search for a Fast Dial.

1. Choose User Options > Fast Dials.

2. Click Add New.

3. Change the Fast Dial code, if desired.

4. Enter a phone number and click Save.

Note

You can now press the line button to access the Fast Dial codes.

Before you can assign a line button for Fast Dial, your system administrator must configure the phone to display services. Contact your system administrator for more information.

1. Choose User Options > Device.

2. Click Service URL.

3. From the Button drop-down list box, choose the Fast Dial service.

4. Enter a phone label for the button and then click Save.

5. To refresh the phone configuration, click Reset and then Restart.

1. Choose User Options > Fast Dials.

2. Specify the search information and click Find.

1. Choose User Options > Fast Dials.

2. Search for the Fast Dial entry that you want to edit.

3. Click on a component of the entry.

4. Change the phone number and click Save.

2. Select one or more entries and click Delete Selected.

Tips

• You can create up to 500 Fast Dial and PAB entries.

• You can create a new Fast Dial entry without using a PAB entry. These Fast Dial entries are labeled

“raw” in the User Options web pages and do not display a configurable text label.

Using the Address Book Synchronization Tool

You can use the Address Book Synchronization Tool (TABSynch) to synchronize your existing Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web pages. Your system administrator can give you access to TABSynch and provide detailed instructions.

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Using the User Options Web Pages

Setting Up Speed Dials on the Web

Depending on configuration, your phone can support several speed-dial features:

• Speed-dial buttons

• Abbreviated Dialing

• Fast Dials

For help using speed-dial features, see Speed Dialing, page 1.

If you want to... Then do this after you log in...

Set up speed-dial buttons

Set up Abbreviated Dialing

Set up Fast Dials See Configuring Fast Dials on the Web, page 3.

1. Choose User Options > Device.

2. Choose a phone from the Name drop-down menu.

3. Click Speed Dials.

4. Enter a number and label for a speed-dial button (programmable button)

on your phone.

5. Click Save.

Note

1. Choose User Options > Device.

2. Choose a phone from the Name drop-down menu.

3. Click Speed Dials.

4. Enter a number and label for an Abbreviated Dialing code.

5. Click Save.

You can also set up Fast Dials on your phone. See Using Personal Directory on

Your Phone, page 4.

Your phone uses the ASCII Label field.

Setting Up Phone Services on the Web

Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phones.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5

If you want to... Then do this after you log in...

Subscribe to a service 1. Choose User Options > Device.

2. Choose a phone from the Name drop-down menu.

3. Click Phone Services.

4. Click Add New.

5. Choose a service from the drop-down list and click Next.

6. Change the service label or enter additional service information, if

available (optional).

7. Click Save.

Search for services 1. Select a device.

2. Click Phone Services.

3. Click Find.

Change or end services 1. Search for services.

2. Select one or more entries.

3. Click Delete Selected.

Change a service name 1. Search for services.

2. Click on the service name.

3. Change the information and click Save.

Add a service to an available programmable phone button

1. Choose User Options > Device.

2. Choose a phone from the Name drop-down menu.

3. Click Service URL.

If you do not see this option, ask your system administrator to configure a service URL button for your phone.

4. Choose a service from the Button Service drop-down list.

5. If you want to rename the service, edit the label fields.

Your phone uses the ASCII Label field if the phone does not support double-byte character sets.

6. Click Save.

7. Click Reset to reset your phone (necessary to see the new button label

on your phone).

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If you want to... Then do this after you log in...

Access a service on your phone

Select a service using one of these buttons:

Programmable phone button:

() > Services

Feature buttons:

Messages

Services

Directories

The services available for your phone depend on the phone system configuration and the services you subscribed to. See your phone system administrator for more information.

If only one service is configured, the service opens by default.

If more than one service is configured, select an option from the menu on the screen.

Controlling User Settings on the Web

Using the User Options Web Pages

User settings include your password, PIN, and language (locale) settings.

If you want to... Then do this after you log in...

Change your password 1. Choose User Options > User Settings.

2. In the Browser Password area, enter information.

3. Click Save.

Change your PIN 1. Choose User Options > User Settings.

2. In the Phone PIN area, enter information.

3. Click Save.

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If you want to... Then do this after you log in...

Change the language (locale) for your User Options web pages

1. Choose User Options > User Settings.

2. In the User Locale area, choose an item from the Locale

drop-down list.

3. Click Save.

Note You must configure your browser’s Language preference

to your preferred language before the User Options web page displays properly. For more information, see CallManager 5.x/6.x/7.x: Roles and Permissions on Cisco.com

Change the language (locale) for your phone screen

1. Choose User Options > User Settings.

2. Choose an item from the User Locale drop-down list.

3. Click Save.

Tip

Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. For more information, see your system administrator.

Controlling Line Settings on the Web

Line settings affect a specific phone line (directory number) on your phone. Line settings can include call-forwarding, voice message indicators, ring patterns, and line labels.

You can set up other line settings directly on your phone:

• Set up call forwarding for your primary phone line—see Forwarding Calls to Another Number,

page 11.

• Change rings, display, and other phone-model specific settings—see Changing Phone Settings,

page 1.

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If you want to... Then do this after you log in...

Set up call forwarding per line

1. Choose User Options > Device.

2. Choose a phone from the Name drop-down menu.

3. Click Line Settings.

4. If you have more than one directory number (line) assigned to your

phone, choose a line from the Line drop-down menu.

5. In the Incoming Call Forwarding area, choose call forwarding settings for various conditions.

6. Click Save.

Change the voice message indicator (lamp) setting per line

1. Choose User Options > Device.

2. Choose a phone from the Name drop-down menu.

3. Click Line Settings.

4. If you have more than one directory number (line) assigned to your

phone, choose a line from the Line drop-down menu.

5. In the Message Waiting Lamp area, choose from various settings.

Note

Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message.

Using the User Options Web Pages

6. Click Save.

Change the audible voice message indicator setting per line

1. Choose User Options > Device.

2. Choose a phone from the Name drop-down menu.

3. Click Line Settings.

4. If you have more than one directory number (line) assigned to your

phone, choose a line from the Line drop-down menu.

5. In the Audible Message Waiting Indicator area, choose from various settings.

Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message.

6. Click Save.

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If you want to... Then do this after you log in...

Change or create a line text label that appears on your phone screen

1. Choose User Options > Device.

2. Choose a phone from the Name drop-down menu.

3. Click Line Settings.

4. If you have more than one directory number (line) assigned to your

phone, choose a line from the Line drop-down menu.

5. In the Line Text Label area, enter a text label.

6. Click Save.

Your phone uses the ASCII Label field if the phone does not support double-byte character sets.

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Using the User Options Web Pages

Setting Up Phones and Access Lists for Mobile Connect

When using Cisco Mobile Connect, you must add your mobile and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to your mobile phone.

If you want to... Then do this after you log in...

Create an access list 1. Choose User Options > Mobility Settings > Access Lists.

2. Click Add New.

3. Enter a name to identify the access list and a description (optional).

4. Choose whether the access list will allow or block specified calls.

5. Click Save.

6. Click Add Member to add phone numbers or filters to the list.

7. Select an option from the Filter Mask drop-down list box. You can filter

a directory number, calls with restricted caller ID (Not Available), or calls with anonymous caller ID (Private).

8. If you select a directory number from the Filter Mask drop-down list box, enter a phone number or filter in the DN Mask field. You can use the following wild cards to define a filter:

–

X (upper or lower case)—Matches a single digit. For example, 408555123X matches any number between 4085551230 and

4085551239.

–

!—Matches any number of digits. For example, 408! matches any number starts with 408.

–

#—Used as a single digit for exact match.

9. To add this member to the access list, click Save.

10. To save the access list, click Save.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 11

If you want to... Then do this after you log in...

Add a new remote destination

1. Choose User Options > Mobility Settings > Remote Destinations.

2. Click Add New.

3. Enter the following information:

–

Name—Enter a name for the mobile (or other) phone.

–

Destination Number—Enter your mobile phone number.

4. Select your remote destination profile from the drop-down list box. Your remote destination profile contains the settings that apply to remote destinations that you create.

5. Select the Mobile Phone check box to allow your remote destination to accept a call sent from your desktop phone.

6. Select the Enable Mobile Connect check box to allow your remote destination to ring simultaneously with your desktop phone.

7. Choose one of the following options in the Ring Schedule area:

–

All the time—Choose this option if you do not want to impose day and time restrictions on ringing the remote destination.

–

As specified below—Choose this option and select from the following items to set up a ring schedule based on day and time:

• Select a check box for each day of the week you want to allow calls to ring the remote destination.

• For each day, select All Day or select the beginning and ending times from the drop-down lists.

• Select the time zone from the drop-down list box.

8. Choose one of the following ringing options:

–

Always ring this destination.

–

Ring this destination only if the caller is in the allowed access list that you select.

–

Do not ring this destination if the caller is in the blocked access list that you select.

Note

The ring schedule drop-down list boxes include only the access lists that you have created.

9. Click Save.

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Using the User Options Web Pages

Using Cisco WebDialer

Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you.

If you want to... Then...

Use WebDialer with your User Options directory

Use WebDialer with another online corporate directory (not your User Options directory)

Log out of WebDialer Click the logout icon in the Make Call or Hang Up page.

1. Log in to your User Options web pages. See Accessing Your User Options

Web Pages, page 1.

2. Choose User Options > Directory and search for a coworker.

3. Click the number that you want to dial.

4. If this is your first time using WebDialer, set up preferences on the

Make Call page and click Dial. The call is now placed on your phone.

See the last row in this table to learn how to suppress this page in the future, if desired.

5. To end a call, click Hangup or hang up from your phone.

1. Log in to a WebDialer-enabled corporate directory and search

for coworkers.

2. Click the number that you want to dial.

3. When prompted, enter your user ID and password.

4. If this is your first time using WebDialer, set up preferences on the

Make Call page and click Dial. The call is now placed on your phone.

See the last row in this table to learn how to suppress this page in the future, if desired.

5. To end a call, click Hangup or hang up from your phone.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 13

If you want to... Then...

Set up, view, or change WebDialer preferences

Access the Make Call page. After you click the number that you want to dial, the page appears the first time you use WebDialer and contains these options:

• Preferred language—Determines the language used for WebDialer settings and prompts.

• Use preferred device—Identifies the Cisco Unified IP Phone (calling device) and directory number (calling line) that you will use to place WebDialer calls:

–

(To display the host name on the phone, choose > Network Configuration > Host Name.)

If you have an Extension Mobility profile, you can select your Extension Mobility logged-in device from the calling device menu.

• Do not display call confirmation—If selected, prompts WebDialer to suppress the Make Call page. This page appears by default after you click a phone number in a WebDialer-enabled online directory.

If you have one phone with a single line, the appropriate phone and line are selected automatically, or you can choose a phone and/or line.

If you have more than one phone, it will be specified by device type and MAC address.

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Understanding Additional Configuration Options

Your system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropriate. This table provides an overview of some configuration options that you may want to discuss with your phone system administrator based on your calling needs or work environment.

You can locate phone guides and other documents listed in this table on the web:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

If you... Then... For more information...

Need to handle more calls on your phone line

Need more than one phone line

Need more speed-dial buttons

Work with (or work as) an administrative assistant

See your system administrator to configure your line to support more calls.

See your system administrator to configure one or more additional directory numbers for you.

First make sure that you are using all of your currently available speed-dial buttons.

If you need additional speed-dial buttons, try using Abbreviated Dialing or subscribing to the Fast Dial service.

Another option is to attach a Cisco Unified IP Phone Expansion Module to your phone.

Note

Consider using:

• Unified CM Assistant

• A shared line

Cisco Unified IP Phones 7942G, 7941G, and 7941G-GE do not support the Cisco Unified IP Phone Expansion Module.

See your system administrator or phone support team.

See:

• Speed Dialing, page 1

• Cisco Unified IP Phone

Expansion Module 7914 Phone Guide.

• Cisco Unified IP Phone Expansion Module 7915 Phone Guide.

• Cisco Unified IP Phone Expansion Module 7916 Phone Guide.

See:

• Using a Shared Line, page 5

• Cisco Unified

Communications Manager Assistant User Guide

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1

If you... Then... For more information...

Want to use one extension for several phones

Share phones or office space with coworkers

Answer calls frequently or handle calls on someone’s behalf

Need to make video calls (SCCP phones only)

Determine the state of a phone line associated with a speed-dial button, call log, or directory listing on your phone

Want to temporarily apply your phone number and settings to a shared Cisco Unified IP Phone

Request a shared line. This allows you to use one extension for your desk phone and lab phone, for example.

Consider using:

• Call Park to store and retrieve calls without using the transfer feature.

• Call Pickup to answer calls ringing on another phone.

• A shared line to view or join coworkers’ calls.

• Cisco Extension Mobility to apply your phone number and user profile to a shared Cisco Unified IP Phone.

Ask your system administrator to set up the Auto Answer feature for your phone.

Consider using Cisco Unified Video Advantage, which enables you to make video calls using your Cisco Unified IP Phone, your personal computer, and an external video camera.

Ask your administrator to set up the Busy Lamp Field (BLF) feature for your phone.

Ask your system administrator about the Cisco Extension Mobility Service.

See Using a Shared Line, page 5.

Ask your system administrator about these features and see:

• Advanced Call Handling,

page 1

• Using a Shared Line, page 5

• Using Cisco Extension

Mobility, page 13

See Using AutoAnswer with a

Headset or Speakerphone, page 3.

Contact your system administrator for additional assistance and see the Cisco

Unified Video Advantage Quick Start Guide and User Guide.

See Using BLF to Determine a Line

State, page 7.

See Using Cisco Extension

Mobility, page 13.

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Troubleshooting Your Phone

This section provides troubleshooting information for your Cisco Unified IP Phone.

General Troubleshooting

This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator.

Symptom Explanation

You cannot hear a dial tone or complete a call

The Settings button is unresponsive

The softkey that you want to use does not appear

Barge fails and results in a fast busy tone

You are disconnected from a call that you joined using Barge

CallBack fails The other party may have call forwarding enabled.

One or more of the following factors may apply:

• You must log into the Extension Mobility service.

• You must enter a client matter code (CMC) or forced authorization

code (FAC) after dialing a number. (SCCP phones only)

• Your phone has time-of-day restrictions that prevent you from using

some features during certain hours of the day.

Your system administrator may have disabled on your phone.

One or more of these factors may apply:

• You must press more to reveal additional softkeys.

• You must change the line state (for example, lift the handset or have a

connected call).

• Your phone is not configured to support the feature associated with

that softkey.

You cannot barge an encrypted call if the phone you are using is not configured for encryption. When your barge attempt fails for this reason, your phone plays a fast busy tone.

You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1

Symptom Explanation

The phone shows an error message when you attempt to set up Call Forward All

The phone screen display appears too light or too dark to read

The phone screen appears blank and the Display button is lit

Your phone displays “Security Error”

Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a Call Forward All loop or would exceed the maximum number of links permitted in a Call Forward All chain (also known as a maximum hop count). Ask your system administrator for details.

If you save a very light or very dark phone screen contrast accidentally, you may not be able to see the phone screen display. Use the following procedure to adjust the contrast.

For Cisco Unified IP Phones 7961G, 7961G-GE, 7941G, and 7941G-GE:

1. Choose .

2. Press 1, 3 on the keypad.

3. Press until you can see the phone screen display.

4. Press Save.

For Cisco Unified IP Phones 7962G and 7942G:

1. Choose .

2. Press 1, 4 on the keypad.

3. Press until you can see the phone screen display.

4. Press Save.

The phone screen appears blank and the Display button flashes. The phone is powered down (sleeping) to save energy. The phone will power up (wake) when the system sends the wake up message. You cannot wake the phone before its scheduled power up time. To wake up the phone plug in the power adapter. Unplug-plug would not wake up the phone while sleeping.

Your phone firmware has identified an internal error. To wake up the phone plug in the power adapter. Unplug-plug would not wake up the phone while sleeping. If the message persists, contact your system administrator.

Viewing Phone Administration Data

Your system administrator may ask you to access administration data on your phone for troubleshooting purposes.

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Troubleshooting Your Phone

If you are asked to... Then...

Access network configuration data

Access status data Choose > Status and select the status item that you want to view.

Access phone model information

Access phone call and voice quality information

Access VPN performance information related to the data transmitted and received

Choose > Network Configuration and select the network configuration item that you want to view.

Choose > Model Information.

Choose > Status > Call Statistics.

Choose > Status > Network Statistics.

Using the Quality Reporting Tool

Your system administrator may configure your phone temporarily with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can press QRT or Quality Reporting Tool to submit information to your system administrator. Depending on configuration, use the QRT to:

• Immediately report an audio problem on a current call.

• Select a general problem from a list of categories and choose reason codes.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3

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Cisco Systems 7942G User Manual 2

Specifications and Main Features

Frequently Asked Questions

User Manual

For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE

QUICK REFERENCE

Contents

Getting Started

Using this Guide

Finding Additional Information

Safety and Performance Information

Cisco Product Security Overview

Accessibility Features

Connecting Your Phone

An Overview of Your Phone

Understanding Buttons and Hardware

Understanding Lines and Calls

Understanding Line and Call Icons

Understanding Phone Screen Features

Cleaning the Phone Screen

Understanding Feature Buttons and Menus

Accessing the Help System on Your Phone

Understanding Feature Availability

Understanding SIP and SCCP

Understanding Energy Savings

Basic Call Handling

Answering a Call

Ending a Call

Using Hold and Resume

Using Mute

Switching Between Multiple Calls

Switching an In-Progress Call to Another Phone

Viewing Multiple Calls

Transferring Calls

Sending a Call to a Voice Message System

Forwarding Calls to Another Number

Using Do Not Disturb

Making Conference Calls

Using Conference Features

Using Conference

Using Join

Using cBarge

Using Meet-Me

Viewing or Removing Conference Participants

Placing or Receiving Intercom Calls

Advanced Call Handling

Speed Dialing

Picking Up a Redirected Call on Your Phone

Storing and Retrieving Parked Calls

Logging Out of Hunt Groups

Using a Shared Line

Understanding Shared Lines

Using Barge to Add Yourself to a Shared-Line Call

Understanding Barge Features

Using Barge Features

Preventing Others from Viewing or Barging a Shared-Line Call

Using BLF to Determine a Line State

Making and Receiving Secure Calls

Tracing Suspicious Calls

Prioritizing Critical Calls

Using Cisco Extension Mobility

Managing Business Calls Using a Single Phone Number

Using a Handset, Headset, and Speakerphone

Using a Handset

Using a Headset

Using a Speakerphone

Using AutoAnswer with a Headset or Speakerphone

Changing Phone Settings

Customizing Rings and Message Indicators

Customizing the Phone Screen

Using Call Logs and Directories

Using Call Logs

Directory Dialing

Using Corporate Directory on Your Phone

Using Personal Directory on Your Phone

Accessing Voice Messages

Using the User Options Web Pages

Accessing Your User Options Web Pages

Configuring Features and Services on the Web

Using the Personal Directory on the Web