Cisco Systems 7942G User Manual 2
Cisco Unified IP Phone User Guide
for Cisco
Manager 8.6 (SCCP
For Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Unified Communications
and SIP)
number
?
AbbrDial Dial using a speed-dial index
Softkey Definitions
Answer Answers a call
Back Returns to previous Help topic
line
Barge Adds you to a call on a shared
CallBack Receive notification when a busy
extension becomes available
without applying changes
line and establish a conference
Cancel Cancels an action or exit a screen
cBarge Adds you to a call on a shared
CFwdALL Sets up/cancels call forwarding
Clear Deletes records or settings
Close Closes the current window
ConfList View conference participants
Confrn Creates a conference call
Delete Removes characters to the right
of the cursor when using EditDial
multiparty call in the Missed
Calls and Received Calls logs
Details Opens the Details record for a
Dial Dials a phone number
(DND)
DND Turns on/off Do Not Disturb
the current intercom call
EditDial Edits a number in a call log
EndCall Disconnects the current call or
Erase Resets settings to their defaults
Exit Returns to the previous screen
another group or on another line
GPickUp Answers a call that is ringing in
QUICK REFERENCE
Press .
View online help on
Common Phone Tasks
the speakerphone or
headset.
the Navigation button
while on hook to see
your Placed Calls log.
the phone
Place a call Lift the handset or press
Redial a number Press Redial. Or press
Pick up the handset.
Switch to the handset
during a call
Press or , then
hang up the handset.
Switch to the speaker
or headset during a call
Cisco Unified IP Phone
User Guide for
Cisco Unified
Communications
Manager 8.6
(SCCP and SIP)
Press Trans fe r, enter the
number, and then press
call log. To dial,
highlight a listing and go
off hook.
Mute your phone Press .
Use your call logs Press to choose a
Edit a number Press EditDial, << or >>.
Hold/resume a call Press Hold or Resume.
Tran sf er again.
Transfer a call to a new
number
Place an intercom call Press intercom button,
For Cisco Unified IP Phone 7962G,
7942G, 7961G, 7961G-GE, 7941G, and
enter a number if
necessary, and speak
7941G-GE
Softkey Definitions
after you hear the tone.
Press more > Confrn,
dial the participant, then
Start a standard (ad
hoc) conference call
Phone Screen Icons
press Confrn again.
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its
Button Icons
Common Phone Tasks
affiliates in the U.S. and other countries. A listing of Cisco's trademarks can
be found at www.cisco.com/go/trademarks. Third party trademarks
mentioned are the property of their respective owners. The use of the word
partner does not imply a partnership relationship between Cisco and any
other company. (1005R)
OL-22333-01
© 2011 Cisco Systems, Inc. All rights reserved.
Video enabled (SCCP only)
?
Feature assigned to button
Mobility assigned to button
Hold assigned to button
Conference assigned to button
Transfer assigned to button
Phone service URL assigned to
Call Forwarding enabled
Call on hold; remote call on hold
Connected call
Incoming call
Off hook
Phone Screen Icons
button
URL entry in a call log is ready to edit
On hook
(SIP only)
Option selected
Shared line in use
Message waiting
Feature enabled
Authenticated call
Encrypted call
Messages
Services
Help
Button Icons
BLF-monitored line is in-use
BLF-monitored line is idle
BLF-monitored line is ringing
(BLF Pickup)
Directories
Settings
Volu me
Speaker
Mute
Headset
Speed-dial, call log, or directory
listing (line status unknown)
Line in Do Not Disturb (BLF feature)
Idle intercom line
One-way intercom call
Two-way intercom call
Handset in use
Headset in use
Speakerphone in use
voice-messaging system
a conference
iDivert Diverts or redirects a call to a
Join Combines existing calls to create
Links View related Help topics
Main Displays the Help main menu
MeetMe Hosts a Meet-Me conference call
more Displays additional softkeys
an associated group
New Call Makes a new call
OPickUp Answers a call that is ringing in
Park Stores a call using Call Park
another phone in your group
system administrator
number
participant
PickUp Answers a call that is ringing on
QRT Submits call problems to the
Redial Redials the most recently dialed
Remove Removes a conference
conference call
Resume Resumes a call on hold
RmLstC Drops the last party added to a
Save Saves the chosen settings
Search Searches for a directory listing
Select Selects a menu item or call
Tran sfer Transfers a call
Chooses a video display mode
Update Refreshes content
VidMode
(SCCP only)
<< Deletes entered characters
characters
>> Moves through entered
Contents
Getting Started 1
Using this Guide 1
Finding Additional Information 2
Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2
Safety and Performance Information 2
Cisco Product Security Overview 3
Accessibility Features 3
Connecting Your Phone 1
An Overview of Your Phone 1
Understanding Buttons and Hardware 1
Understanding Lines and Calls 5
Understanding Line and Call Icons 6
Understanding Phone Screen Features 7
Cleaning the Phone Screen 8
Understanding Feature Buttons and Menus 8
Accessing the Help System on Your Phone 9
Understanding Feature Availability 9
Understanding SIP and SCCP 10
Understanding Energy Savings 10
Basic Call Handling 1
Placing a Call—Basic Options 1
Placing a Call—Additional Options 2
Answering a Call 5
Ending a Call 6
Using Hold and Resume 7
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5
Using Mute 8
Switching Between Multiple Calls 8
Switching an In-Progress Call to Another Phone 9
Viewing Multiple Calls 9
Transferring Calls 10
Sending a Call to a Voice Message System 11
Forwarding Calls to Another Number 11
Using Do Not Disturb 13
Making Conference Calls 14
Using Conference Features 14
Using Conference 14
Using Join 15
Using cBarge 16
Using Meet-Me 16
Viewing or Removing Conference Participants 17
Placing or Receiving Intercom Calls 17
Advanced Call Handling 1
Speed Dialing 1
Picking Up a Redirected Call on Your Phone 2
Storing and Retrieving Parked Calls 3
Logging Out of Hunt Groups 4
Using a Shared Line 5
Understanding Shared Lines 5
Using Barge to Add Yourself to a Shared-Line Call 5
Understanding Barge Features 5
Using Barge Features 6
Preventing Others from Viewing or Barging a Shared-Line Call 7
Using BLF to Determine a Line State 7
Making and Receiving Secure Calls 8
Tracing Suspicious Calls 11
Prioritizing Critical Calls 11
Using Cisco Extension Mobility 13
6 OL-22333-01
Managing Business Calls Using a Single Phone Number 14
Using a Handset, Headset, and Speakerphone 1
Using a Handset 1
Using a Headset 1
Using a Speakerphone 2
Using AutoAnswer with a Headset or Speakerphone 3
Changing Phone Settings 1
Customizing Rings and Message Indicators 1
Customizing the Phone Screen 2
Using Call Logs and Directories 1
Using Call Logs 1
Directory Dialing 3
Using Corporate Directory on Your Phone 4
Using Personal Directory on Your Phone 4
Accessing Voice Messages 1
Using the User Options Web Pages 1
Accessing Your User Options Web Pages 1
Configuring Features and Services on the Web 2
Using the Personal Directory on the Web 2
Using Your Personal Address Book on the Web 2
Configuring Fast Dials on the Web 3
Using the Address Book Synchronization Tool 4
Setting Up Speed Dials on the Web 5
Setting Up Phone Services on the Web 5
Controlling User Settings on the Web 7
Controlling Line Settings on the Web 8
Setting Up Phones and Access Lists for Mobile Connect 10
Using Cisco WebDialer 12
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 7
Understanding Additional Configuration Options 1
Troubleshooting Your Phone 1
General Troubleshooting 1
Viewing Phone Administration Data 2
Using the Quality Reporting Tool 3
Cisco One-Year Limited Hardware Warranty Terms 1
Index 1
8 OL-22333-01
Getting Started
?
Using this Guide
This guide provides an overview of the features available on your phone. You can read it completely
for a solid understanding of your phone’s capabilities, or see the following table for pointers to
commonly used sections.
If you want to... Then...
Explore your phone on your own Press on the phone when you need assistance.
Review safety information See Safety and Performance Information, page 2.
Connect your phone See Connecting Your Phone, page 1.
Use your phone after it is installed Start with An Overview of Your Phone, page 1.
Learn what the button
lights mean
Learn about the phone screen See Understanding Lines and Calls, page 5.
Make calls See Placing a Call—Basic Options, page 1.
Put calls on hold See Using Hold and Resume, page 7.
Mute calls See Using Mute, page 8.
Transfer calls See Transferring Calls, page 10.
Make conference calls See Making Conference Calls, page 14.
Set up speed dialing See Speed Dialing, page 1.
Share a phone number See Using a Shared Line, page 5.
Use your phone as a
speakerphone
Change the ring volume or tone See Changing Phone Settings, page 1.
View your missed calls See Using Call Logs and Directories, page 1.
Listen to your voice messages See Accessing Voice Messages, page 1.
See softkey and icon definitions See the Quick Reference Card in the front of this guide.
See Understanding Buttons and Hardware, page 1.
See Using a Handset, Headset, and Speakerphone, page 1.
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1
Finding Additional Information
You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at
this URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html
You can access the Cisco website at this URL:
http://www.cisco.com/
You can access the most current Licensing Information at this URL:
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.html
Accessing Cisco Unified IP Phone 7900 Series
eLearning
(SCCP phones only)
Cisco Unified IP Phone 7900 Series eLearning tutorials use audio and animation to demonstrate basic
calling features. You can access eLearning tutorials online (for several phones) from your personal
computer. Look for the eLearning tutorial (English only) for your phone in the documentation list at
the following location:
http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html
Note Although an eLearning tutorial may not be available for your specific Cisco Unified IP Phone,
refer to any of the Cisco Unified IP Phone 7900 Series eLearning tutorials for an overview of
common Cisco Unified IP Phone features and functionality.
Tutorials
Safety and Performance Information
Refer to these sections for information about the impact of power outages and other devices on your
Cisco Unified IP Phone.
Power Outage
Your accessibility to emergency service through the phone is dependent on the phone being powered.
If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not
function until power is restored. In the case of a power failure or disruption, you may need to reset or
reconfigure equipment before using the Service or Emergency Calling Service dialing.
2 OL-22333-01
Getting Started
Using External Devices
The following information applies when you use external devices with the Cisco Unified IP Phone:
Cisco recommends the use of good-quality external devices (such as headsets) that are shielded against
unwanted radio-frequency (RF) and audio-frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones
or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take
one or more of these actions:
• Move the external device away from the source of the RF or AF signals.
• Route the external device cables away from the source of the RF or AF signals.
• Use shielded cables for the external device, or use cables with a better shield and connector.
• Shorten the length of the external device cable.
• Apply ferrites or other such devices on the cables for the external device.
Cisco cannot guarantee system performance because Cisco cannot control the quality of external
devices, cables, and connectors. The system will perform adequately when suitable devices are
attached using good-quality cables and connectors.
Caution In European Union countries, use only external speakers, microphones, and headsets that
are fully compliant with the EMC Directive [89/336/EC].
Cisco Product Security Overview
This product contains cryptographic features and is subject to United States and local country laws
governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors
and users are responsible for compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local
laws, return this product immediately.
Further information regarding U.S. export regulations may be found at
http://www.access.gpo.gov/bis/ear/ear_data.html.
Accessibility Features
A list of accessibility features is available upon request. You can find more information about
Cisco accessibility features at this URL:
http://www.cisco.com/web/about/responsibility/accessibility/index.html
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3
4 OL-22333-01
Connecting Your Phone
AUX
DC48V
10/100 SW 10/100 PC
+
185045
2
9
8
3
4
5
6
7
1
Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate
IP telephony network. If that is not the case, refer to the following figure and table to connect
your phone.
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1
1
185165
DC adaptor port
2
AC-to-DC power supply
3
AC power cord
4
Network port
5
Access port
6
Handset port
7
Headset port
8
Footstand button
9
Auxiliary port
Removing the Hookswitch Clip (Required)
Some phones ship with a clip to secure the hookswitch. Before you use your phone, remove the
hookswitch clip (if present) from the cradle area. With the clip removed, the hookswitch lifts slightly
when you pick up the handset.
Adjusting the Handset Rest (Optional)
We recommend that adjusting the handset rest, particularly when wall mounting the phone, because
this adjustment ensures that the receiver cannot readily slip out of the cradle. See the following table
for instructions.
2 OL-22333-01
Connecting Your Phone
1 2 3
77354
Set the handset aside and pull the square plastic tab from the handset rest.
1
Rotate the tab 180 degrees.
2
Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.
3
Return the handset to the handset rest.
Adjusting the Footstand (Optional)
To change the angle of the phone base, adjust the footstand while pressing the footstand button.
Registering with TAPS
After your phone is connected to the network, your system administrator may ask you to auto-register
your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS may be used for a new
phone or to replace an existing phone.
To register with TAPS, pick up the handset, enter the TAPS extension provided by your system
administrator, and follow the voice prompts. You may need to enter your entire extension, including
the area code. After your phone displays a confirmation message, hang up. The phone will re-start.
Using a Headset
You can use a wired headset with your Cisco Unified IP Phone. If you use a Cisco Unified IP Phone
7962G or 7942G, you can use a wireless headset in conjunction with the wireless headset remote
hookswitch control feature.
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3
Headset Support
Although Cisco Systems performs limited internal testing of third-party headsets for use with the
Cisco Unified IP Phones, Cisco does not certify or support products from headset (or handset) vendors.
We recommend the use of good-quality external devices, such as headsets that are screened against
unwanted radio-frequency (RF) and audio-frequency (AF) signals. Depending on the quality of these
devices and their proximity to other devices such as mobile phones and two-way radios, some audio
noise or echo may still occur.
An audible hum or buzz may be heard by either the remote party or by both the remote party and the
Cisco Unified IP Phone user. Humming or buzzing sounds can be caused by a range of outside sources:
for example, electric lights, electric motors, or large PC monitors. See Using External Devices, page 3,
for more information.
Note In some cases, hum can be reduced or eliminated by using a local power cube or
power injector.
These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are
deployed means that there is not a single headset solution that is optimal for all environments.
Cisco recommends that customers test headsets in their intended environment to determine
performance before making a purchasing decision and deploying en masse.
Audio Quality
Beyond its physical, mechanical and technical performance, the audio portion of a headset must sound
good to the user and to the party on the far end. Sound quality is subjective, and Cisco cannot
guarantee the performance of any headsets. However, various headsets from leading headset
manufacturers have been reported to perform well with Cisco Unified IP Phones. For details, contact
the headset manufacturer.
For Cisco Unified IP Phone 7962G or 7942G: To find information about wireless headsets that work
in conjunction with the wireless headset remote hookswitch control feature on your phone, see
http://www.cisco.com/en/US/partner/prod/voicesw/ucphone_headsets.html.
4 OL-22333-01
An Overview of Your Phone
Cisco Unified IP Phones are full-feature telephones that provide voice communication over the data
network that your computer uses, which allows you to place and receive phone calls, put calls on hold,
transfer calls, make conference calls, and so on.
In addition to basic call-handling features, your phone can provide enhanced productivity features that
extend your call-handling capabilities. Depending on the configuration, your phone supports:
• Access to network data, XML applications, and web-based services.
• Online customizing of call features and services from your Cisco Unified CM User Options
web pages.
• A comprehensive online help system that displays information on the phone screen.
Understanding Buttons and Hardware
To identify buttons and hardware on your phone, refer to the following figures and table.
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1
Cisco Unified IP Phone 7962G
1
16
3
4
5
7
9
6
8
101112131415
2
1
16
3
4
5
7
9
6
8
101112131415
186845
1
2
Cisco Unified IP Phone 7961G and 7961G-GE
2 OL-22333-01
Cisco Unified IP Phone 7942G
187004
4
5
6
7
9
101112131415
16
13
8
2
186846
4
5
6
7
9
101112131415
16
13
8
1
2
An Overview of Your Phone
Cisco Unified IP Phone 7941G and 7941G-GE
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3
Item Description For more information, see...
?
Programmable
1
buttons
Phone screen Shows call features. Understanding Phone Screen
2
Footstand button Enables you to adjust the angle of the
3
Messages button Auto-dials your voice message service
4
Depending on configuration,
programmable buttons provide access to:
• Phone lines (line buttons) and
intercom lines
• Speed-dial numbers (speed-dial
buttons, including the BLF speed-dial
feature)
• Web-based services (such as a Personal
Address Book button)
• Call features (such as a Privacy, Hold,
or Transfer button)
Buttons illuminate to indicate status:
Green, steady—Active call or
two-way intercom call
Green, flashing—Held call
Amber, steady—Privacy in
use, one-way intercom call,
DND active, or logged into
Hunt Group
Amber, flashing—Incoming call
or reverting call
Red, steady—Remote line in use
(shared line, BLF status or active
Mobile Connect call)
phone base.
(varies by service).
• Understanding Lines and
Calls, page 5
• Basic Call Handling,
page 1
• Speed Dialing, page 1
• Using a Shared Line,
page 5
• Using BLF to Determine a
Line State, page 7
• Placing or Receiving
Intercom Calls, page 17
Features, page 7
Adjusting the Footstand
(Optional), page 3
Accessing Voice Messages,
page 1
Directories button Opens/closes the Directories menu. Use the
5
button to access call logs and directories.
Help button Activates the Help menu. Accessing the Help System on
6
4 OL-22333-01
Using Call Logs, page 1
Your Phone, page 9
An Overview of Your Phone
Item Description For more information, see...
Settings button Opens and closes the Settings menu. Use the
7
button to change phone screen contrast and
ring settings.
Services button Opens and closes the Services menu. Using the User Options Web
8
Changing Phone Settings,
page 1
Pages, page 1
Volume button Controls the handset, headset, and
9
speakerphone volume (off hook) and the
ringer volume (on hook).
Speaker button Toggles the speakerphone on or off. When
10
the speakerphone is on, the button is lit.
Mute button Toggles the microphone on or off. When
11
the microphone is muted, the button is lit.
Headset button Toggles the headset on or off. When the
12
headset is on, the button is lit.
Navigation button Enables you to scroll through menus and
13
highlight items. When the phone is on
hook, displays phone numbers from your
Placed Calls log.
Keypad Enables you to dial phone numbers, enter
14
letters, and choose menu items.
Softkey buttons Each button activates a softkey option
15
(displayed on your phone screen).
Handset light strip Indicates an incoming call or new
16
voice message.
Using a Handset, Headset, and
Speakerphone, page 1
Using a Handset, Headset, and
Speakerphone, page 1
Using Mute, page 8
Using a Handset, Headset, and
Speakerphone, page 1
Using Call Logs, page 1
Basic Call Handling, page 1
Understanding Phone Screen
Features, page 7
Accessing Voice Messages,
page 1
Understanding Lines and Calls
The terms lines and calls can be easily confused.
• Lines—Each line corresponds to a directory number or intercom number that others can use to
call you. Your phone can support up to six lines, depending on your phone and configuration. To
see how many lines you have, look at the right side of your phone screen. You have as many lines
as you have directory numbers and phone line icons: .
• Calls—Each line can support multiple calls. By default, your phone supports four connected calls
per line, but your system administrator can adjust this number according to your needs. Only one
call can be active at any time; other calls are automatically placed on hold.
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5
Understanding Line and Call Icons
Your phone displays icons to help you determine the call and line state.
Icon Line or Call State Description
On-hook line No call activity on this line.
Off-hook line You are dialing a number or an outgoing call is ringing.
Connected call You are connected to the other party.
Ringing call A call is ringing on one of your lines.
Call on hold You have put the call on hold. See Using Hold and Resume,
page 7.
Remote-in-use Another phone that shares your line has a connected call. See
Using a Shared Line, page 5, for details.
Reverting call A holding call is reverting to your phone. See Using Hold and
Resume, page 7.
Authenticated call See Making and Receiving Secure Calls, page 8.
Encrypted call See Making and Receiving Secure Calls, page 8.
BLF-monitored line
is idle
BLF-monitored line is
in-use
BLF-monitored line is
ringing (BLF Pickup)
Line in Do Not
Disturb (BLF feature)
Idle Intercom line The intercom line is not in use. See Placing or Receiving
One-way
intercom call
Two-w ay
intercom call
6 OL-22333-01
See Using BLF to Determine a Line State, page 7.
See Using BLF to Determine a Line State, page 7.
See Using BLF to Determine a Line State, page 7.
See Using BLF to Determine a Line State, page 7.
Intercom Calls, page 17.
The intercom line is sending or receiving one-way audio. See
Placing or Receiving Intercom Calls, page 17.
You press the intercom line to activate two-way audio with the
intercom caller. See Placing or Receiving Intercom Calls,
page 17.
An Overview of Your Phone
17
6
5
4
2
3
Understanding Phone Screen Features
The following figure shows how your main phone screen may look with an active call.
Primary phone
1
line
Programmable
2
buttons
Softkey labels Displays a softkey function for the corresponding softkey button .
3
Status line Displays audio mode icons, status information, and prompts.
4
Call activity
5
area
Phone tab Indicates call activity.
6
Feature tabs Indicate an open feature menu. See Understanding Feature Buttons and Menus,
7
Displays the phone number (directory number) for your primary phone line.
When several feature tabs are open, the phone number and the time and date
display alternately in this area.
Serve as phone line buttons, intercom line buttons, speed-dial buttons, phone
service buttons or phone feature buttons. Icons and labels indicate how these
buttons are configured. For an icon reference, see Phone Screen Icons.
Displays current calls per line, including caller ID, call duration, and call state
for the highlighted line (standard view). See Understanding Lines and Calls,
page 5, and Viewing Multiple Calls, page 9.
page 8.
Note The Messages, Directories, and Services screens on your phone may appear in Normal mode
or in Wide mode depending on how your phone has been set up. A phone window in Wide
mode spans the entire width of the phone screen. However, neither you nor your
administrator can adjust the phone screen viewing mode.
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 7
Cleaning the Phone Screen
?
Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone,
because they can contaminate phone components and cause failures.
When the phone is in power save mode, the touchscreen is blank and the Display button is not lit.
When the phone is in this condition, you can clean the screen, as long as you know that the phone will
remain asleep until after you finish cleaning. If the phone is likely to wake up during cleaning, wait
until it is awake before following the preceding cleaning instructions.
If you want to... Then...
Wake the phone screen
from power save mode
Press any button or lift the handset.
After a period of inactivity (determined by your system administrator), the
phone screen enters power save mode to save power. In this mode, the
phone screen appears blank and the Display button remains lit.
Understanding Feature Buttons and Menus
Press a feature button to open or close a feature menu.
If you want to... Then...
Open or close a feature
menu
Press a feature button:
Messages
Services
Directories
Settings
Help
Scroll through a list
or menu
Go back one level in a
feature menu
Switch between open
feature menus
8 OL-22333-01
Press the Navigation button.
Press Exit. Pressing Exit from the top level of a menu, closes the menu.
Press a feature tab. Each feature menu has a corresponding tab. The tab is
visible when the feature menu is open.
An Overview of Your Phone
?
?
?
?
Accessing the Help System on Your Phone
Your phone provides a comprehensive online help system. Help topics appear on the phone screen.
If you want to... Then...
View the main menu Press on your phone and wait a few seconds for the menu to display.
Main menu topics include:
• About Your Cisco Unified IP Phone—Details about your phone
• How do I...?—Procedures for common phone tasks
• Calling Features—Descriptions and procedures for calling features
• Help—Tips on using and accessing Help
Learn about a button or
softkey
Learn about a menu
item
Get help using Help Press twice quickly. Select the help topic you need.
Press and then quickly press a button or softkey.
Press , , or to display a feature menu. Highlight a
menu item, then press twice quickly.
Understanding Feature Availability
Depending on your phone system configuration, features included in this phone guide may not be
available to you or may work differently on your phone. Contact your support desk or system
administrator for information about feature operation or availability.
You can access many features either by using a softkey or by pressing a line button. You can configure
some features but your system administrator controls most of them.
Here are some details about using softkeys and line buttons to access features:
Feature Softkey Line Button Label and Icon
Call Back CallBack CallBack
Call Forward CFwdALL Forward All
Call Park Park Park
Call PickUp PickUp PickUp
Conference Confrn Conference
Conference List ConfList Conference List
Do Not Disturb DND Do Not Disturb or Do Not Disturb
End Call EndCall End Call
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 9
Feature Softkey Line Button Label and Icon
Group Pickup GPickUp Group PickUp
Hold Hold Hold
Hunt Group HLog Hunt Group or Hunt Group
Malicious Call Identification MCID Malicious Call ID
Meet Me Conferencing MeetMe MeetMe
Mobility Mobility Mobility
New Call New Call New Call
Other PickUp OPickUp Other PickUp
Quality Reporting Tool QRT Quality Reporting Tool
Redial Redial Redial
Remove Last Conference Party RmLstC Remove Last Participant
Tra nsfer Tra nsfer Tra nsfer
Video Support VidMode Video
Understanding SIP and SCCP
Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation
Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines
this configuration.
Call features can vary depending on the protocol. This phone guide indicates which features are
protocol-specific. To learn which protocol your phone is using, you can ask your system administrator
or you can choose > Model Information > Call Control Protocol on your phone.
Understanding Energy Savings
Your phone supports the Cisco EnergyWise program. Your system administrator sets up sleep (power
down) and wake (power up) times for your phone to save energy.
Ten minutes before the scheduled sleep time, if the audible alert is enabled by your system
administrator, you hear your ringtone play. The ringtone plays according to the following schedule:
• At 10 minutes before power down, the ringtone plays four times
• At 7 minutes before power down, the ringtone plays four times
• At 4 minutes before power down, the ringtone plays four times
• At 30 seconds before power down, the ringtone plays 15 times or until the phone powers down
10 OL-22333-01
An Overview of Your Phone
If your phone is inactive (idle) at the sleep time, you see a message to remind you that your phone is
going to power down. To keep the phone active, press any key on the phone. If you do not press any
key, your phone powers down.
If your phone is active (for example, on a call), your phone waits until it has been inactive for a period
of time before informing you of the pending power shutdown. Before the shutdown happens, you see
a message to remind you that your phone is going to power down.
At the scheduled time, your phone powers up. To wake up the phone before the schedule time, contact
your administrator.
Wake and sleep times are also linked to the configured days that you normally work. If your
requirements change (for example, your work hours or work days change), see your system
administrator to have your phone reconfigured.
For more information about EnergyWise and your phone, see your system administrator.
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 11
12 OL-22333-01
Basic Call Handling
You can perform basic call-handling tasks using a range of features and services. Feature availability
can vary. For more information, see your system administrator.
Placing a Call—Basic Options
Here are some easy ways to place a call on your Cisco Unified IP Phone.
For more information,
If you want to... Then...
Place a call using the handset Pick up the handset and enter a number. An Overview of Your
Place a call using the
speakerphone
Place a call using a headset Press and enter a number. Or if
Redial a number Press Redial to dial the last number, or
Place a call when another call
is active (using the same line)
Dial from a call log 1. Choose > Missed Calls,
Press and enter a number. Using a Handset,
is lit, press New Call and enter a number.
press the Navigation button (with the
phone idle) to see your Placed Calls.
1. Press Hold.
2. Press New Call.
3. Enter a number.
Received Calls, or Placed Calls.
2. Select the listing or scroll to it and go
off hook.
see...
Phone, page 1
Headset, and
Speakerphone, page 1
Using a Handset,
Headset, and
Speakerphone, page 1
Using Call Logs, page 1
Using Hold and Resume,
page 7
Using Call Logs, page 1
Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1
Tips
• You can dial on hook, without a dial tone (predial). To predial, enter a number, then go off hook
by lifting the handset or pressing Dial, , or .
• When you pre-dial, your phone tries to anticipate the number you are dialing by displaying
matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a
number displayed with Auto Dial, press the number, or scroll to it and go off hook.
• If you make a mistake while dialing, press << to erase digits.
• If parties on a call hear a beep tone, the call may be monitored or recorded. Ask your system
administrator for more information.
• Your phone may be set up for international call logging, which is indicated by a “+” symbol on
the call logs, redial, or call directory entries. See your system administrator for more information.
Placing a Call—Additional Options
You can place calls using special features and services that may be available on your phone. See your
system administrator for more information about these additional options.
For more information,
If you want to... Then...
Place a call while another
call is active (using a
different line)
Speed dial a number Do one of the following:
Dial from a corporate
directory on the phone
Dial from a corporate
directory on your personal
computer using
Cisco WebDialer
1. Press for the new line. The first call
is placed on hold automatically.
2. Enter a number.
• Press (a speed-dial button).
• Use the Abbreviated Dial feature.
• Use the Fast Dial feature.
1. Choose > Corporate Directory
(name can vary).
2. Enter a name and press Search.
3. Highlight a listing and go off hook.
1. Open a web browser and go to a
WebDialer-enabled corporate directory.
2. Click the number that you want to dial.
see...
Using Hold and Resume,
page 7
Speed Dialing, page 1
Using Call Logs, page 1
Using Cisco WebDialer,
page 12
2 OL-22333-01
Loading...