Cisco IP Phone 7942 and 7962 User Guide
1
Programmable buttons
Depending on configuration, programmable buttons provide access to:
• Phone lines (line buttons)
• Speed-dial numbers (speed-dial buttons)
The buttons illuminate to indicate phone line status:
Green, steady – Active call on this line (off-hook)
Green, blinking – Call on hold on this line
Amber, steady – Privacy feature enabled (Default, All Phones have Privacy)
Amber, blinking – Incoming call ringing on this line
Red – Shared line, currently in use
○ No color – No call activity on this line (on-hook)
2
Phone Screen
Shows phone features. See the “Phone Screen Features” on next page.
3
Foot stand button
Allows you to adjust the angle of the phone base.
4
Messages button
Typically auto-dials your voice message service
5
Directories button
Opens/closes the Directories Menu. Use it to access call logs and Corporate
Directory.
6
Help button
Activates the Help menu.
7
Settings button
Opens/closes the Settings menu. Use it to control phone screen contrast and ring
sounds.
8
Services button
Opens/closes the Services menu. Provides access to IP Phone Services
9
Volume button
Controls the volume and other settings.
10
Speaker button
Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.
11
Mute button
Toggles the mute feature on or off. When mute is on, the button is lit.
12
Headset button
Toggles the headset on or off. When the headset is on, the button is lit.
13
Navigation button
Allows you to scroll through menus and highlight items. Use in conjunction with
softkeys to activate highlighted items.
14
Keypad
Allows you to dial phone numbers, enter letters, and choose menu items.
15
Softkey buttons
Each button activates a softkey option, displayed on your phone screen.
16
Handset light strip
Indicates an incoming call or new voice message.
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Phone Screen Features
1
Primary phone line
Displays the ten digit telephone number sent for caller id.
2
Icons for
programmable buttons
Icons indicate how programmable buttons ○ are setup on your phone:
• Phone line icon – Corresponds to a phone line and reflects the call or line state.
You might have multiple phone lines. See Quick Reference guide for list of other icons.
• Speed-dial number icon – If available, corresponds to a speed-dial.
3
Softkey labels
Each displays a softkey function. To activate a softkey function, press the softkey button.
4
Status line
Displays audio mode icons, status information, and prompts
5
Call activity area
Displays current calls per line, including caller ID, call duration, and call state for the
highlighted line.
6
Phone tab
Indicates call activity.
On-hook line
No call activity on this line. If you are dialing on-hook (pre-dial), the call
is not in progress until you go off-hook.
Off-hook line
You are actively dialing a number or an outgoing call is ringing.
Ringing line
An incoming call is ringing on one of your lines.
Call on hold
You have put this call on hold. (When displayed next to a phone line, this
icon indicates that all calls on the line are on hold.)
Remote-in-use
Another phone that shares your line has a connected call.
Message Waiting
New message(s) in your mailbox.
Option Selected
Line item has been selected on the phone display.
This is what your main phone screen might look like with an active call. The following table provides a basic overview of phone
screen features.
Understanding Line and Call Icons:
Your phone displays icons to help you determine the call and line state (whether the call is on hold, ringing,
connected, and so on).
ACCESSING ONLINE HELP
1. Press the button, then press any softkey feature or button on the phone to display help information for that softkey
feature or button. Or, pause for the help menu.
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