Speed Dials
ADDING A SPEED DIAL ENTRY
1. Log into the Self-Care Portal (See Self-Care
Portal Login).
2. Click Phones on the top menu bar.
3. Select Phone Settings from the left hand column.
4. Click on Speed Dial Numbers.
5. Click on + Add New Speed Dial.
6. Enter a number in the Number field, text in the
Label field (e.g., Home).
7. Repeat step 3 for as many Speed Dials as you
want to program.
8. Click Save.
DIALING SPEED DIALS
1. Without picking up the handset, press the Speed
Dial number (e.g. 1) on the phone keypad for the
desired Speed Dial.
2. Press the AbbrDial soft key.
Fast Dials
ACCESSING FAST DIALS FROM YOUR PHONE
Note: When accessing fast dials you may be asked for
your User ID (7-digit number xxx-xxxx).
1. Press the Directories button.
2. Use the Navigation button to scroll down, highlight
Personal Directory, press the Select soft key.
3. Use the Navigation button to highlight Personal
Fast Dials, press the Select soft key.
4. Use the Navigation button to highlight the desired
number, press the Select soft key.
5. Press the Dial soft key.
6. Press the OK soft key.
Dialing Instructions At a Glance
CALLING FROM
CALLING TO
DIAL
Local
XXX-XXXX
Any Campus
Long Distance*
1 + area
code +
XXX-XXXX
International*
**+ country
code +
number
University
Operator
645-2000
North/South
University Police
Emergency
645-2222
Campus
University Police
Non-Emergency
645-2227
Downtown
Campus
Emergency
911
*UB pays for and closely monitors long distance and international calling usage.
**Older phones may need to dial 011 before country code and number.
UB Phone Support
Contact the UBIT Help Center
716-645-3542
buffalo.edu/ubit/help
Find Answers and Phone Service Requests
buffalo.edu/ubit/phones
7941 Series
7945 Series
Phone Quick Reference
Cisco 7945 Series pictured
1. Phone Line/Speed Dial 9. Volume
2. Footstand adjustment 10. Speaker
3. Display button 11. Mute
4. Messages 12. Headset
5. Directories 13. Navigation
6. Help 14. Keypad
7. Settings 15. Softkeys*
8. Services 16. Handset Light
17. Phone screen
Voice Mail
SETTING UP VOICE MAIL
1. Press the Messages button.
2. Enter voice mail PIN followed by #.
Note: Forgot PIN or new customers need to
contact the UBIT Help Center at 716-645-3542.
3. From Set Up Options, record your name and
greeting, and change your voicemail PIN.
Note: The system will not allow a voicemail PIN to be:
your telephone number
the same digits (e.g. 44444)
a sequence of digits (e.g. 12345)
4. Follow all the prompts to completion.
ACCESSING VOICE MAIL
1. Press the Messages button.
2. Enter your voicemail PIN followed by #.
3. Follow the prompts to access your messages.
ACCESSING VOICE MAIL REMOTELY
1. Dial +17166453333.
2. When connected, press *.
3. Enter your ID (7 digit xxx-xxxx) followed by #.
4. Enter your phone PIN followed by #.
Performing Basic Call Functions
PLACING A CALL
1. Pick up the handset or press the New Call Soft Key
or the Speaker button.
2. Dial the telephone number.
ANSWERING A CALL
Pick up the handset or press the Answer Soft Key or
press the Speaker button.
MANAGING MULTIPLE INCOMING CALLS
1. To answer an incoming call while on another call,
press the Answer soft key (this automatically places
the first caller on hold).
2. Use the Navigation button to return to the first caller,
then press the Resume soft key.
PLACING A CALL ON HOLD
While on a call, press the Hold soft key or Resume soft
key for one that is held.
TRANSFERRING A CALL
1. While on a call, press the Transfer soft key, dial the
third party’s number.
2. When the third party answers, announce the call,
press the Transfer soft key again, then hang up.
3. If the third party is busy or unavailable, press the
EndCall soft key, then press the Resume soft key to
return to the first party.
TRANSFERRING A CALL DIRECTLY TO VOICE MAIL
1. Press the Transfer soft key.
2. Dial *98 followed by the 7-digit number. When you
hear the mailbox greeting, press the Transfer soft
key again.
MAKING A CONFERENCE CALL
1. While on a call, press the More soft key and then the
Confrn soft key to start a conference call.
2. Dial the second party’s number. When the party
answers, press the Confrn soft key again. Repeat to
establish up to six callers.
JOINING CALLS TO CONFERENCE
1. While active on a call, highlight another call you want
to join and press the Select soft key.
2. Press the More soft key and then the Join soft key.
Select from other calls on the line to merge to the
conference.
PARKING A CALL
1. While on a call, press the Park soft key.
2. Note the call park number on the LCD and hang up.
3. To retrieve a parked call on another UB phone, pick
up the handset and type * followed by the call park
number.
Note: A call will remain parked for 120 seconds. If not
retrieved, the call will ring back to the phone it originated
from.
SENDING A CALL DIRECTLY TO YOUR VOICE MAIL
Press the iDivert soft key.
FORWARDING PHONE CALLS FROM YOUR PHONE
1. Press the CFwdAll soft key and dial the forwarding
number.
2. To cancel call forwarding: Press the CFwdAll soft
key.
Self-Care Portal
Self-Care Portal provides additional phone options via a
Web browser.
SELF-CARE PORTAL LOGIN
1. Go to buffalo.edu/ubit/scp
2. Enter your UBITName
3. Enter your password.
4. Click Login.
SELF-CARE PORTAL LOGOUT
Click your user ID displayed in the top right of the
window, and choose Sign out.
CHANGING PHONE SERVICES PIN
The phone PIN is used to access some phone services.
1. Click General Settings on the top menu bar.
2. Enter a PIN in to both New Phone PIN and Confirm
Phone PIN fields to confirm.
FORWARDING PHONE CALLS FROM SELF-CARE
PORTAL
1. Click Phones on the top menu bar.
2. Select Call Forwarding from the left hand column.
3. Click the box next to Forward all calls to:
4. In the pull-down menu, select Add a new number.
5. Enter the desired forwarding 10-digit number.
6. Click Save.
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