Cisco 7941G-GE - IP Phone VoIP, 7961G, 7961G-GE, 7941G Phone Manual

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Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for Cisco

Unified Communications

Manager 6.1 (SCCP

and SIP)

Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0705R)

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QUICK REFERENCE

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco

Unified Communications Manager 6.1 (SCCP

and SIP)

Softkey Definitions

Phone Screen Icons

Button Icons

Common Phone Tasks

Softkey Definitions

AbbrDial Dial using a speed dial index

number

Answer Answer a call

Back Return to previous Help topic

Barge Add yourself to a call on a shared

line

CallBack Receive notification when a busy

extension becomes available

Cancel Cancel an action or exit a screen

without applying changes

cBarge Add yourself to a call on a shared

line and establish a conference

CFwdALL Set up/cancel call forwarding

Clear Delete records or settings

Close Close the current window

ConfList View conference participants

Confrn Create a conference call

Delete Remove characters to the right of

the cursor when using EditDial

Details

(SCCP only)

Open the Details record for a multiparty call in the Missed Calls and Received Calls logs

Dial Dial a phone number

DirTrfr

(SCCP only)

Transfer two calls to each other

DND Turn on/off Do Not Disturb

(DND)

EditDial Edit a number in a call log

EndCall Disconnect the current call or the

current intercom call

Erase Reset settings to their defaults

Exit Return to the previous screen

Common Phone Tasks

View online help on the phone

Press .

Place a call Go off-hook before or

after dialing a number.

Redial a number Press Redial.

Switch to the handset during a call

Pick up the handset.

Switch to the speaker or headset during a call

Press or , then hang up the handset.

Mute your phone Press .

Use your call logs Press to choose a

call log. To dial, highlight a listing and go off-hook.

Edit a number Press EditDial, << or >>.

Hold/resume a call Press Hold or Resume.

Transfer a call to a new number

Press Tr ans fer, enter the number, then press Tran sf er again.

Place an intercom call Press intercom button,

enter a number if necessary, and speak after you hear the tone.

Start a standard (ad hoc) conference call

Press more > Confrn, dial the participant, then press Confrn again.

GPickUp Answer a call ringing in another

group

iDivert Divert or redirect a call to a voice

messaging system

Join

(SCCP only)

Join together existing calls to create a conference

Links View related Help topics

Main Display the Help main menu

MeetMe Host a Meet-Me conference call

more Display additional softkeys

New Call Make a new call

OPickUp Answer a call ringing in an

associated group

Park Store a call using Call Park

PickUp Answer a call in your group

QRT Submit call problems to the

system administrator

Redial Redial the most recently dialed

number

Remove Remove a conference participant

Resume Resume a call on hold

RmLstC Drop the last party added to a

conference call

Save Save the chosen settings

Search Search for a directory listing

Select Select a menu item or call

Tran sfer Transfer a call

Update Refresh content

Vid Mode (SCCP only)

Choose a video display mode

<< Delete entered characters

>> Move through entered characters

Phone Screen Icons

Line and Call Status

Call Forwarding enabled

Call on hold

Connected call

Incoming call

Off-hook

On-hook

Shared line in use

Message waiting

Authenticated call

Encrypted call

Busy line in a speed-dial, call log, or directory listing (BLF feature)

Idle line in speed-dial, call log, or directory listing (BLF feature) Speed-dial, call log, or directory

listing (line status unknown) Line in Do Not Disturb (BLF feature)

Idle intercom line

One-way intercom call

Two-way intercom call

Audio or Video Mode

Handset in use

Headset in use

Speakerphone in use

Video enabled (SCCP only)

Feature Access

Feature assigned to button

Mobility assigned to button

Hold assigned to button

Conference assigned to button

Transfer assigned to button

Phone service URL assigned to button

URL entry in a call log is ready to edit (SIP only)

Option selected

Feature enabled

Button Icons

Messages

Services

Help

Directories

Settings

Volume

Speaker

Mute

Headset

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 iii

Contents

Getting Started 1

Using this Guide 1 Finding Additional Information 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3

Connecting Your Phone 4

An Overview of Your Phone 7

Understanding Buttons and Hardware 7 Understanding Lines and Calls 10

Understanding Line and Call Icons 11

Understanding Phone Screen Features 12

Cleaning the Phone Screen 12

Understanding Feature Buttons and Menus 13

Accessing the Help System on Your Phone 13 Understanding Feature Availability 14 Understanding SIP vs. SCCP 15

Basic Call Handling 16

Placing a Call—Basic Options 16 Placing a Call—Additional Options 17 Answering a Call 18 Ending a Call 20 Using Hold and Resume 20 Using Mute 21 Switching Between Multiple Calls 22

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Switching an In-Progress Call to Another Phone 22 Viewing Multiple Calls 22 Transferring Calls 23 Sending a Call to a Voice Message System 24 Forwarding Calls to Another Number 25 Using Do Not Disturb 26 Making Conference Calls 27

Using Conference Features 27

Using Conference 27 Using Join 28 Using cBarge 29 Using Meet-Me 29

Viewing or Removing Conference Participants 30

Placing or Receiving Intercom Calls 30

Advanced Call Handling 32

Speed Dialing 32 Picking Up a Redirected Call on Your Phone 33 Storing and Retrieving Parked Calls 34 Logging Out of Hunt Groups 35 Using a Shared Line 35

Understanding Shared Lines 36 Using Barge to Add Yourself to a Shared-Line Call 36

Understanding Barge Features 36 Using Barge Features 37

Preventing Others from Viewing or Barging a Shared-Line Call 38 Using BLF to Determine a Line State 39 Making and Receiving Secure Calls 39 Tracing Suspicious Calls 40 Prioritizing Critical Calls 40 Using Cisco Extension Mobility 42 Managing Business Calls Using a Single Phone Number 42

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 v

Using a Handset, Headset, and Speakerphone 45

Obtaining a Headset 46 Using AutoAnswer 46

Using Call Logs and Directories 47

Using Call Logs 47 Directory Dialing 49

Using Corporate Directory on Your Phone 49 Using Personal Directory on Your Phone 50

Changing Phone Settings 53

Customizing Rings and Message Indicators 53 Customizing the Phone Screen 54

Accessing Voice Messages 55

Using the User Options Web Pages 56

Accessing Your User Options Web Pages 56 Configuring Features and Services on the Web 57

Using Personal Directory on the Web 57

Using Your Personal Address Book on the Web 57 Configuring Fast Dials on the Web 58

Using the Address Book Synchronization Tool 59 Setting Up Speed Dials on the Web 59 Setting Up Phone Services on the Web 60 Controlling User Settings on the Web 61 Controlling Line Settings on the Web 62 Setting Up Phones and Access Lists for Mobile Connect 64 Using Cisco WebDialer 67

Understanding Additional Configuration Options 69

Troubleshooting Your Phone 71

General Troubleshooting 71 Viewing Phone Administration Data 72

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Using the Quality Reporting Tool 72

Cisco One-Year Limited Hardware Warranty Terms 73

Index 75

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 1

Getting Started

Using this Guide

This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for pointers to commonly used sections.

If you want to... Then...

Explore your phone on your own Press on the phone when you need assistance.

Review safety information See Safety and Performance Information, page 2.

Connect your phone See Connecting Your Phone, page 4.

Use your phone after it is installed Start with An Overview of Your Phone, page 7.

Learn what the button lights mean

See Understanding Buttons and Hardware, page 7.

Learn about the display See Understanding Lines and Calls, page 10.

Make calls See Placing a Call—Basic Options, page 16.

Put calls on hold See Using Hold and Resume, page 20.

Mute calls See Using Mute, page 21.

Transfer calls See Transferring Calls, page 23.

Make conference calls See Making Conference Calls, page 27.

Set up speed dialing See Speed Dialing, page 32.

Share a phone number See Using a Shared Line, page 35.

Use your phone as a speakerphone

See Using a Handset, Headset, and Speakerphone, page 45.

Change the ring volume or tone See Changing Phone Settings, page 53.

View your missed calls See Using Call Logs and Directories, page 47.

Listen to your voice messages See Accessing Voice Messages, page 55.

See softkey and icon definitions See the Quick Reference Card in the front of this guide.

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Finding Additional Information

You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

You can access the Cisco website at this URL:

http://www.cisco.com/

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Safety and Performance Information

Refer to these sections for information about the impact of power outages and other devices on your Cisco Unified IP Phone.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.

Getting Started

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 3

Caution In European Union countries, use only external speakers, microphones, and headsets that

are fully compliant with the EMC Directive [89/336/EC].

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please

Accessibility Features

A list of accessibility features is available upon request.

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Connecting Your Phone

Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphics and table below to connect your phone.

AUX

DC48V

10/100 SW 10/100 PC

113656

DC adaptor port (DC48V)

Access port (10/1001 PC)

AC-to-DC power supply

Handset port

AC power cord

Headset port

Network port (10/100

1. Your phone may show 10/100/1000.

SW)

Footstand button

Connecting Your Phone

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 5

Removing the Hookswitch Clip (Required)

Before you use your phone, remove the hookswitch clip from the cradle area. With the clip removed, the hookswitch lifts slightly when you pick up the handset.

185165

Adjusting the Handset Rest (Optional)

Cisco recommends adjusting the handset rest, particularly when wall-mounting the phones, as this will ensure that the receiver will not readily slip out of the cradle. See the table below for instructions.

1 2 3

Set the handset aside and pull the square plastic tab from the handset rest.

Rotate the tab 180 degrees.

Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the handset rest.

Adjusting the Footstand (Optional)

To change the angle of the phone base, adjust the footstand while pressing the footstand button.

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Registering with TAPS

After your phone is connected to the network, your system administrator might ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used for a new phone or to replace an existing phone.

To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, hang up. The phone will re-start.

Headset Information

To use a headset, connect it to the headset port on the back of your phone.

Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco

Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where Cisco

Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network.

In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users.

Cisco Systems recommends the use of good quality external devices, like headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur.

The primary reason that a particular headset would be inappropriate for the Cisco Unified IP Phone is the potential for an audible hum. This hum can be heard by either the remote party or by both the remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using a local power cube or power injector.

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well on Cisco Unified IP Phones.

Nevertheless, it is ultimately still the customer's responsibility to test this equipment in their own environment to determine suitable performance.

For information about headsets, see:

http://www.vxicorp.com/cisco

http://www.plantronics.com

http://www.jabra.com

An Overview of Your Phone

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 7

An Overview of Your Phone

The Cisco Unified IP Phone 7961G and 7961G-GE (gigabit Ethernet version) and the 7941G and 7941G-GE (gigabit Ethernet version) are full-feature telephones that provide voice communication over the same data network that your personal computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.

The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver the latest technology and advancements in Gigabit Ethernet VoIP telephony, providing gigabit throughput to your desktop.

In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities. Depending on configuration, your phone supports:

• Access to network data, XML applications, and web-based services.

• Online customizing of call features and services from your User Options web pages.

• A comprehensive online help system that displays information on the phone screen.

Understanding Buttons and Hardware

You can use the graphics and table below to identify buttons and hardware on your phone.

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Cisco Unified IP Phone 7961G and 7961G-GE

101112131415

137503

Cisco Unified IP Phone 7941G and 7941G-GE

137504

101112131415

An Overview of Your Phone

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 9

Item Description For more information, see...

Programmable buttons

Depending on configuration, programmable buttons provide access to:

• Phone lines (line buttons) and intercom lines

• Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature)

• Web-based services (for example, a Personal Address Book button)

• Call features (for example, a Privacy, Hold, or Transfer button)

Buttons illuminate to indicate status:

Green, steady—Active call or two-way intercom call

Green, flashing—Held call

Amber, steady—Privacy in use, one-way intercom call, DND active, or logged into Hunt Groups

Amber, flashing—Incoming call or reverting call

Red, steady—Remote line in use (shared line, BLF status or active Mobile Connect call)

• Understanding Lines and

Calls, page 10

• Basic Call Handling,

page 16

• Speed Dialing, page 32

• Using a Shared Line,

page 35

• Using BLF to Determine a

Line State, page 39

• Placing or Receiving

Intercom Calls, page 30

Phone screen Shows call features. Understanding Lines and

Calls, page 10

Footstand button Allows you to adjust the angle of the phone

base.

Adjusting the Footstand (Optional), page 5

Messages button Auto-dials your voice message service

(varies by service).

Accessing Voice Messages, page 55

Directories button Opens/closes the Directories menu. Use it to

access call logs and directories.

Using Call Logs, page 47

Help button Activates the Help menu. Accessing the Help System on

Your Phone, page 13

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Understanding Lines and Calls

To avoid confusion about lines and calls, refer to these descriptions:

Lines—Each line corresponds to a directory number or intercom number that others can use to call you. The Cisco

Unified IP Phone 7961G/7961G-GE supports one to six lines and the Cisco Unified IP Phone 7941G/7941G-GE supports one to two lines, depending on configuration. To see how many lines you have, look at the right side of your phone screen. You have as many lines as you have directory numbers and phone line icons:

Calls—Each line can support multiple calls. By default, your phone supports four connected calls per line, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.

Settings button Opens/closes the Settings menu. Use it to

control phone screen contrast and ring sounds.

Changing Phone Settings, page 53

Services button Opens/closes the Services menu. Using the User Options Web

Pages, page 56

Volume button Controls the handset, headset, and

speakerphone volume (off-hook) and the ringer volume (on-hook).

Using a Handset, Headset, and Speakerphone, page 45

Speaker button Toggles the speakerphone on or off. When

the speakerphone is on, the button is lit.

Using a Handset, Headset, and Speakerphone, page 45

Mute button Toggles the microphone on or off. When the

microphone is muted, the button is lit.

Using Mute, page 21

Headset button Toggles the headset on or off. When the

headset is on, the button is lit.

Using a Handset, Headset, and Speakerphone, page 45

Navigation button Allows you to scroll through menus and

highlight items. When the phone is on-hook, displays phone numbers from your Placed Calls log.

Using Call Logs, page 47

Keypad Allows you to dial phone numbers, enter

letters, and choose menu items.

Basic Call Handling, page 16

Softkey buttons Each activates a softkey option (displayed

on your phone screen).

Understanding Lines and Calls, page 10

Handset light strip Indicates an incoming call or new voice

message.

Accessing Voice Messages, page 55

Item Description For more information, see...

An Overview of Your Phone

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 11

Understanding Line and Call Icons

Your phone displays icons to help you determine the call and line state.

Icon Line or Call State Description

On-hook line No call activity on this line.

Off-hook line You are dialing a number or an outgoing call is ringing.

Connected call You are currently connected to the other party.

Ringing call An incoming call is ringing on one of your lines.

Call on hold You have put the call on hold. See Using Hold and Resume, page 20.

Remote-in-use Another phone that shares your line has a connected call. See Using a

Shared Line, page 35, for details.

Reverting call A holding call is reverting to your phone. See Using Hold and Resume,

page 20.

Authenticated call

See Making and Receiving Secure Calls, page 39.

Encrypted call See Making and Receiving Secure Calls, page 39.

Idle line (BLF) See Using BLF to Determine a Line State, page 39.

Busy line (BLF) See Using BLF to Determine a Line State, page 39.

Line in Do Not Disturb (BLF)

See Using BLF to Determine a Line State, page 39.

Idle Intercom line

The intercom line is not in use. See Placing or Receiving Intercom Calls,

page 30.

One-way intercom call

The intercom line is sending or receiving one-way audio. See Placing or

Receiving Intercom Calls, page 30.

Two-way intercom call

The recipient pressed the intercom line to activate two-way audio with the caller. See

Placing or Receiving Intercom Calls, page 30.

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Understanding Phone Screen Features

This is what your main phone screen might look like with active calls and several feature menus open:

137522

77961

Primary phone line

Displays the phone number (directory number) for your primary phone line. When several feature tabs are open, the phone number and the time and date alternate display in this area.

Programmable button indicators

Programmable buttons can serve as phone line buttons, intercom-line buttons, speed-dial buttons, phone service buttons or phone feature buttons. Icons and labels indicate how these buttons are configured. For an icon reference, see

“Phone Screen Icons” in the Quick Reference Card at the front of

this guide.

Softkey labels Each displays a softkey function. To activate a softkey, press the softkey button

Status line Displays audio mode icons, status information, and prompts.

Call activity area

Displays current calls per line, including caller ID, call duration, and call state for the highlighted line (standard view). See

Understanding Lines and Calls,

page 10, and Viewing Multiple Calls, page 22.

Phone tab Indicates call activity. Press this tab to return to the call activity area, if needed.

Feature tabs Each indicates an open feature menu. See Understanding Feature Buttons and

Menus, page 13.

Cleaning the Phone Screen

Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone, as they can contaminate phone components and cause failures.

An Overview of Your Phone

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 13

Understanding Feature Buttons and Menus

Press a feature button to open or close a feature menu.

If you want to... Then...

Open or close a feature menu

Press a feature button:

Messages

Services

Directories

Settings

Help

Scroll through a list or menu

Press the Navigation button.

Go back one level in a feature menu

Press Exit. Pressing Exit from the top level of a menu, closes the menu.

Switch among open feature menus

Press a feature tab. Each feature menu has a corresponding tab. The tab is visible when the feature menu is open.

Accessing the Help System on Your Phone

Your phone provides a comprehensive online help system. Help topics appear on the phone screen.

If you want to... Then...

View the main menu Press on your phone and wait a few seconds for the menu to display.

Main menu topics include:

• About Your Cisco Unified IP Phone—Details about your phone

• How do I...?—Procedures for common phone tasks

• Calling Features—Descriptions and procedures for calling features

• Help—Tips on using and accessing Help

Learn about a button or softkey

Press , then quickly press a button or softkey.

Learn about a menu item

Press , , or to display a feature menu. Highlight a menu item, then press twice quickly.

Get help using Help Press twice quickly. Select the help topic you need.

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Understanding Feature Availability

Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability.

You can access many features either by using a softkey or by pressing a line button. You can configure some features but your system administrator controls most of them.

Here are some details about using softkeys and line buttons to access features:

Feature Softkey Line Button Label and Icon

Call Back CallBack CallBack

Call Forward CFwdALL Forward All

Call Park Park Park

Call PickUp PickUp PickUp

Conference Confrn Conference

Conference List ConfList Conference List

Do Not Disturb DND Do Not Disturb or

Do Not Disturb

End Call EndCall End Call

Group Pickup GPickUp Group PickUp

Hold Hold Hold

Hunt Group HLog Hunt Group or

Hunt Group

Malicious Call Identification MCID Malicious Call ID

Meet Me Conferencing MeetMe MeetMe

Mobility Mobility Mobility

New Call New Call New Call

Other PickUp OPickUp Other PickUp

Quality Reporting Tool QRT Quality Reporting Tool

Redial Redial Redial

Remove Last Conference Party

RmLstC Remove Last Participant

Transfer Transfer Transfer

Video Mode Command VidMode Video

An Overview of Your Phone

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 15

Understanding SIP vs. SCCP

Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration.

Call features can vary depending on the protocol. This Phone Guide indicates which features are protocol-specific. To learn which protocol your phone is using, you can ask your system administrator or you can choose

> Model Information > Call Control Protocol on your phone.

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Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information.

Placing a Call—Basic Options

Here are some easy ways to place a call on your Cisco Unified IP Phone.

If you want to... Then...

For more information, see...

Place a call using the handset Pick up the handset and enter a number. An Overview of Your

Phone, page 7

Place a call using the speakerphone

Press and enter a number. Using a Handset,

Headset, and Speakerphone, page 45

Place a call using a headset Press and enter a number. Or if is

lit, press New Call and enter a number.

Using a Handset, Headset, and Speakerphone, page 45

Redial a number Press Redial to dial the last number, or

press the Navigation button (with the phone idle) to see your Placed Calls.

Using Call Logs, page 47

Place a call when another call is active (using the same line)

1. Press Hold.

2. Press New Call.

3. Enter a number.

Using Hold and Resume, page 20

Dial from a call log 1. Choose > Missed Calls,

Received Calls, or Placed Calls.

2. Select the listing or scroll to it and go off-hook.

Using Call Logs, page 47

Tips

• You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hook by lifting the handset or pressing Dial,

, or .

• When you pre-dial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, press the number, or scroll to it and go off-hook.

Basic Call Handling

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 17

• If you make a mistake while dialing, press << to erase digits.

• If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system

administrator for more information.

Placing a Call—Additional Options

You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options.

If you want to... Then...

For more information, see...

Place a call while another call is active (using a different line)

1. Press for the new line. The first call is automatically placed on hold.

2. Enter a number.

Using Hold and Resume, page 20

Speed dial a number Do one of the following:

• Press (a speed-dial button).

• Use the Abbreviated Dial feature.

• Use the Fast Dial feature.

Speed Dialing, page 32

Dial from a corporate directory on the phone

1. Choose > Corporate Directory (exact name can vary).

2. Enter a name and press Search.

3. Highlight a listing and go off-hook.

Using Call Logs, page 47

Dial from a corporate directory on your personal computer using Cisco

WebDi aler

1. Open a web browser and go to a WebDialer-enabled corporate directory.

2. Click the number that you want to dial.

Using Cisco WebDialer, page 67

Use Cisco CallBack to receive notification when a busy or ringing extension is available

1. Press CallBack while listening to the busy tone or ring sound.

2. Hang up. Your phone alerts you when the line is free.

3. Place the call again.

Your system administrator

See if a line associated with a speed-dial, call record, or directory listing is busy before placing a call to that line

Look for Busy Lamp Field indicators. Using BLF to Determine a

Line State, page 39

Make a priority (precedence) call (SCCP phones only)

Enter the MLPP access number, then enter the phone number.

Prioritizing Critical Calls, page 40

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Answering a Call

You can answer a call by lifting the handset, or you can use other options if they are available on your phone.

Dial from a Personal Address Book (PAB) entry

1. Choose > Personal Directory to log in.

2. Choose Personal Address Book and search for a listing.

Using Personal Directory on Your Phone, page 50

Place a call using a billing or tracking code

(SCCP phones only)

1. Dial a number.

2. After the tone, enter a client matter

code (CMC) or a forced authorization code (FAC).

Your system administrator

Place a call using your Cisco Extension Mobility profile

Using Cisco Extension Mobility, page 42

Make a call from a cellular phone using Mobile Voice Access

1. Obtain your Mobile Voice Access number and end-user PIN from your system administrator.

2. Dial your assigned Mobile Voice access number.

3. Enter your cellular phone number (if requested) and PIN.

4. Press 1 to make a call to an enterprise IP phone.

5. Dial a desktop phone number other than your desktop phone number.

See Managing Business

Calls Using a Single Phone Number, page 42.

If you want to... Then... For more information, see...

Answer with a headset Press , if unlit. Or, if is already

lit, press Answer or (flashing).

Using a Handset, Headset, and Speakerphone, page 45

Answer with the speakerphone

Press , Answer, or (flashing). Using a Handset, Headset,

and Speakerphone, page 45

Switch from a connected call to answer a new call

Press Answer, or if the call is ringing on a different line, press

(flashing).

Using Hold and Resume, page 20

Answer using call waiting Press Answer. Using Hold and Resume,

page 20

If you want to... Then...

For more information, see...

Basic Call Handling

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 19

Tip

If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information.

Send a call to a voice message system

Press iDivert. Sending a Call to a Voice

Message System, page 24

Auto-connect calls Use AutoAnswer. Using AutoAnswer, page 46

Retrieve a parked call on another phone

Use Call Park or Directed Call Park. Storing and Retrieving

Parked Calls, page 34

Use your phone to answer a call ringing elsewhere

Use Call Pickup. Picking Up a Redirected

Call on Your Phone, page 33

Answer a priority call (SCCP phones only)

Hang up the current call and press Answer.

Prioritizing Critical Calls, page 40

Answer a call on your cellular phone or other remote destination

Set up Mobile Connect and answer your phone.

When you enable Mobile Connect:

• Your desktop and remote

destinations receive calls simultaneously.

• When you answer the call on your

desktop phone, the remote destinations stop ringing, are disconnected, and display a missed call message.

• When you answer the call on one

remote destination, the other remote destinations stop ringing, are disconnected, and a missed call message is shown on the other remote destinations.

See Managing Business

Calls Using a Single Phone Number, page 42.

If you want to... Then... For more information, see...

20 OL-14683-01

Ending a Call

To end a call, hang up. Here are some more details.

If you want to... Then...

Hang up while using the handset Return the handset to its cradle. Or press EndCall.

Hang up while using the headset Press . Or, to keep headset mode active, press EndCall.

Hang up while using the speakerphone Press or EndCall.

Hang up one call but preserve another call on the same line

Press EndCall. If necessary, remove the call from hold first.

Using Hold and Resume

You can hold and resume calls. When you put a call on hold, the Hold icon appears next to the caller ID and the corresponding line button flashes green .

If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts back to ringing after a certain period of time. The “reverting” call remains on hold until you resume it or until Hold Reversion times out.

Your phone indicates the presence of a reverting call by:

• Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).

• Briefly displaying a “Hold Reversion” message in the status bar at the bottom of the phone screen.

• Displaying the animated Hold Reversion icon next to the caller ID for the held call.

• Displaying a flashing amber line button (depending on the line state).

If you want to... Then...

Put a call on hold 1. Make sure the call you want to put on hold is highlighted.

2. Press Hold.

Basic Call Handling

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 21

Tips

• Engaging the Hold feature typically generates music or a beeping tone.

• If you receive an alert for an incoming call and a reverting call at the same time, by default your

phone will shift the focus of the phone screen to display the incoming call. Your system administrator can change this focus priority setting.

• If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the other phones that share the line.

• Your system administrator determines the duration between Hold Reversion alerts.

Using Mute

With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute with the handset, speakerphone, or a headset.

If you want to... Then...

Toggle Microphone on Press .

Toggle Microphone off Press .

Remove a call from hold on the current line

1. Make sure that the appropriate call is highlighted.

2. Press Resume.

Remove a call from hold on a different line

1. Press the appropriate line button: or (flashing). Doing so might cause a held call to resume automatically:

–

If there is a reverting call on the line, that call will resume.

–

If there is more than one reverting call on the line, the oldest reverting call will resume.

–

If a non-reverting held call is the only call on the line, it will resume.

2. If necessary, scroll to the appropriate call and press Resume.

If you want to... Then...

22 OL-14683-01

Switching Between Multiple Calls

You can switch between multiple calls on one or more lines. If the call that you want to switch to is not automatically highlighted, use the Navigation button to scroll to it.

If you want to... Then...

Switch between connected calls on one line

1. Make sure the call that you want to switch to is highlighted.

2. Press Resume.

Any active call is placed on hold and the selected call is resumed.

Switch between connected calls on different lines

Press for the line that you are switching to.

If a single call is holding on the line, the call automatically resumes. If multiple calls are holding, highlight the appropriate call and press Resume.

Switch from a connected call to answer a ringing call

Press Answer, or if the call is ringing on a different line press (flashing). Any active call is placed on hold and the selected call is resumed.

Switching an In-Progress Call to Another Phone

You can switch in-progress calls between the desktop phone and your cellular phone or other remote destination.

If you want to... Then...

Switch an in-progress call on your desktop phone to a cellular phone

1. Press the Mobility softkey and select Send call to mobile.

2. Answer the in-progress call on your cellular phone.

The desktop phone line button turns red and handset icons and the calling party number appear on the phone display. You cannot use same phone line for any other calls, but if your desk phone supports multiple lines, you can use another line to make or receive calls.

Switch an in-progress call from a cellular phone to your desktop phone

1. Hang up the call on your cellular phone to disconnect the cellular phone, but not the call.

2. Press Resume on your desk phone within 4 seconds and start talking on the desk phone.

Viewing Multiple Calls

Understanding how multiple calls are displayed on your phone can help you organize your call-handling efforts.

Basic Call Handling

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 23

In standard viewing mode, your phone displays calls as follows for the highlighted line:

• Calls with the highest precedence and longest duration display at the top of the list.

• Calls of a similar type are grouped together. For example, calls that you have interacted with are

grouped near the top, and calls on hold are grouped last.

You can use these additional methods to view multiple calls on multiple lines:

If you want to... Then...

View calls on another line

1. Press .

2. Immediately press the line button .

Switch to call overview mode

Press for the highlighted line.

The phone switches to call overview mode, displaying one call per line. The displayed call is either the active call or the held call with the longest duration.

To return to standard viewing mode, press , then immediately press the line button.

Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.

If you want to... Then...

Transfer a call without talking to the transfer recipient

1. From an active call, press Transfer.

2. Enter the target number.

3. Press Transfer again to complete the transfer or EndCall to cancel.

Note If your phone has on-hook transfer enabled, complete the transfer

by hanging up.

Talk to the transfer recipient before transferring a call (consult transfer)

1. From an active call, press Transfer.

2. Enter the target number.

3. Wait for the transfer recipient to answer.

4. Press Tra n s f er again to complete the transfer or EndCall to cancel.

Note If your phone has on-hook transfer enabled, complete the transfer

by hanging up.

24 OL-14683-01

Tips

• If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press

Transfer and then hang up.

• If on-hook transfer is not enabled on your phone, hanging up without pressing Tr a nsfer again places the call on hold.

• You cannot use Tr a nsfer to redirect a call on hold. Press Resume to remove the call from hold before transferring it.

Sending a Call to a Voice Message System

You can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending on the type of call and your phone configuration, you can also use iDivert to send the call to another party's voice message system.

• If the call was originally sent to someone else's phone, iDivert allows you to redirect the call either to your own voice message system or to the original called party’s voice message system. Your system administrator must make this option available to you.

• If the call was sent to you directly (not transferred or forwarded to you), or if your phone is does not support the option described above, using iDivert redirects the call to your voice message system.

If you want to... Then...

Send an active, ringing, or on-hold call to a voice message system

Press iDivert. One of two things occurs:

• The call is transferred to your voice message system.

• Your phone screen displays a menu that allows you to

choose between your voice message system or the voice message system of the original called party. Choose an option to redirect the call.

Transfer two current calls to each other (direct transfer) without staying on the line (SCCP phones only)

1. Scroll to highlight any call on the line.

2. Press Select.

3. Repeat this process for the second call.

4. With one of the selected calls highlighted, press DirTrfr. (To

display DirTrfr, you might need to press more.)

The two calls connect to each other and drop you from the call.

Note If you want to stay on the line with the callers, use Join instead.

Redirect a call to a voice message system

Press iDivert. For more information, see Sending a Call to a Voice

Message System, page 24.

If you want to... Then...

Basic Call Handling

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 25

Tip

If your phone displays a menu that disappears before you make your selection, you can press iDivert again to re-display the menu. You can also ask your system administrator to configure a longer timeout value.

Forwarding Calls to Another Number

You can use call forwarding features to redirect incoming calls from your phone to another number.

Your system administrator might allow you to choose from two types of call forwarding features:

• Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.

• Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No

Coverage)—Applies to certain calls that you receive, according to conditions.

You can access Call Forward All on your phone; other call forwarding features are accessible only on your User Options web pages. Your system administrator determines which call forwarding features are available to you.

If you want to... Then...

Set up Call Forward All on your primary line

Press CFwdALL or Forward All and enter a target phone number.

Cancel Call Forward All on your primary line

Press CFwdALL or Forward All.

Verify that Call Forward All is enabled on your primary line

Look for:

• The call forward icon above the primary phone number: .

• The call forwarding target number in the status line.

Set up or cancel call forwarding remotely, or for a non-primary line

1. Log in to your User Options web pages. (See Accessing Your

User Options Web Pages, page 56.)

2. Access your call forwarding settings (See Controlling Line

Settings on the Web, page 62.)

Note When call forwarding is enabled for any line other than the

primary line, your phone does not provide you with any confirmation that calls are being forwarded. Instead, you must confirm your settings in the User Options web pages.

Tips

• Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary.

• You can forward your calls to a traditional analog phone or to another IP phone, although your system administrator might restrict the call forwarding feature to numbers within your company.

26 OL-14683-01

• Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not

enabled, the call will ring as usual.

• Your system administrator can enable a call forward override feature that allows the person receiving your forwarded calls to reach you. With override enabled, a call placed from the target phone to your phone is not forwarded, but rings through.

Using Do Not Disturb

You can use the Do Not Disturb (DND) feature to block incoming calls from ringing your phone. Your system administrator enables DND for your phone.

When DND and Call Forward All are both enabled on your phone, calls are forwarded and the caller does not hear a busy tone.

Your intercom lines still ring when DND is active.

If you want to... Then...

Turn on DND Press DND or Do Not Disturb .

“Do Not Disturb” displays on the phone, the DND lights, and the ring tone is turned off.

Turn off DND Press DND or Do Not Disturb .

Customize DND settings If your system administrator configured DND settings to appear

on the User Options page, follow these steps:

1. Log in to your User Options web pages. See Accessing Your

User Options Web Pages, page 56.

2. From the drop-down menu, choose User Options > Device.

3. Set the following options:

–

Do Not Disturb—Set to enable/disable DND.

–

DND Incoming Call Alert—Set the alert to beep only, flash only, or disable all visible and audible alert notifications.

Basic Call Handling

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 27

Making Conference Calls

Your Cisco Unified IP Phone allows you to talk simultaneously with multiple parties in a conference call.

Using Conference Features

You can create a conference in various ways, depending on your needs and the features that are available on your phone.

• Conference—Allows you to create a standard (ad hoc) conference by calling each participant. Use the Confrn softkey or the Conference button. Conference is available on most phones.

• Join—Allows you to create a standard (ad hoc) conference by combining existing calls. Use the Join softkey or button. Join is available on SCCP phones only.

• cBarge—Allows you to create a standard (ad hoc) conference by adding yourself to a call on a shared line. Press a line button or use the cBarge softkey or button. cBarge is only available on phones that use shared lines.

• Meet-Me—Allows you to create or join a conference by calling a conference number. Use the MeetMe softkey or button.

Using Conference

Conference allows you to call each participant. Conference is available on most phones.

If you want to... Then...

Create a conference 1. From a connected call, press Confrn or Conference. (You may

need to press the more softkey to see Confrn.)

2. Enter the participant’s phone number.

3. Wait for the call to connect.

4. Press Confrn or Conference again to add the participant to your

call.

5. Repeat to add additional participants.

Add new participants to an existing conference

Repeat the steps listed above.

Your system administrator determines whether non-initiators of a conference can add or remove participants.

See a list of participants or remove participants

See Viewing or Removing Conference Participants, page 30.

28 OL-14683-01

Using Join

(SCCP phones only)

Join allows you to combine two or more existing calls to create a conference in which you are a participant.

If you want to... Then...

Create a conference by joining together existing calls that are on a single phone line

1. From an active call, highlight another call that you want to include in the conference and press Select.

Selected calls display this icon .

2. Repeat this step for each call that you want to add.

3. Press Join. (You may need to press the more softkey to see Join.)

Create a conference by joining together existing calls that are on multiple phone lines

1. From an active call, press Join. (You may need to press the more softkey to see Join.)

2. Press the green flashing line button for the call(s) that you want to include in the conference.

One of the following occurs:

• The calls are joined.

• A window opens on your phone screen prompting you to select

the call(s) that you want to join. Highlight the call(s) and press Select, then press Join to complete the action.

Note If your phone does not support Join for calls on multiple lines,

transfer the calls to a single line before using Join.

Join together two existing conferences

Use the Join or DirTrfr softkeys.

Check with your system administrator to see if this feature is available to you.

See a list of participants or remove participants

See Viewing or Removing Conference Participants, page 30.

Basic Call Handling

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 29

Using cBarge

You can create a conference by using cBarge to add yourself to a call on a shared line.

If you want to... Then...

Create a conference by barging a call on a shared line

Press the line button for the shared line.

In some cases, you must highlight the call and press cBarge to complete the action.

See Using Barge to Add Yourself to a Shared-Line Call, page 36 for more information.

See a list of participants or remove participants

See Viewing or Removing Conference Participants, page 30.

Using Meet-Me

Meet-Me conferencing allows you to start or join a conference by calling the conference number.

If you want to... Then...

Start a Meet-Me conference 1. Obtain a Meet-Me phone number from your system administrator.

2. Distribute the number to participants.

3. When you are ready to start the meeting, go off-hook to get a dial

tone, then press MeetMe.

4. Dial the Meet-Me conference number.

Participants can now join the conference by dialing in.

Note Participants hear a busy tone if they call the conference before the

initiator has joined. In this case, participants must call back.

Join a Meet-Me conference Dial the Meet-Me conference number (provided by the conference

initiator).

Note You will hear a busy tone if you call the conference before the

initiator has joined. In this case, try your call again.

End a Meet-Me conference All participants must hang up.

The conference does not automatically end when the conference initiator disconnects.

Tip

If you call a secure Meet-Me conference number from a non-secure phone, your phone displays the message, “Device Not Authorized.” For more information, see

Making and Receiving Secure Calls,

page 39.

30 OL-14683-01

Viewing or Removing Conference Participants

During a standard (ad hoc) conference, you can view a list of participants and remove participants.

View a list of conference participants

Press ConfList or Conference List.

Participants are listed in the order in which they join the conference with the most recent additions at the top.

Get an updated list of conference participants

While viewing the conference list, press Update.

See who initiated the conference

While viewing the conference list, locate the participant listed at the bottom of the list with an asterisk (*) next to the name.

Remove any conference participant

While viewing the conference list, highlight the participant’s name and press Remove.

Drop the last participant added to the conference

While viewing the conference list, press RMLstC or Remove Last Participant.

Verify that a conference call is secure

Look for the or icon after “Conference” on the phone screen.

Verify that a participant is calling from a secure phone

Look for the or icon beside the participant’s name on the phone screen.

Add more participants See Using Conference, page 27.

Placing or Receiving Intercom Calls

You can make an intercom call to a target phone that auto-answers the call in speakerphone mode with mute activated. The one-way intercom call allows you to deliver a short message to the recipient. If the recipient’s handset or headset is in use, the audio is sent to the device in use. Any current call activity that your recipient is engaged in continues simultaneously.

The target destination receives an intercom-alert tone and can then choose to:

• Listen to the caller (you can hear the caller, but the caller cannot hear you).

• End the intercom call by pressing the EndCall softkey with the intercom call in focus. Do this if

you do not want to hear the message.

• Talk to the caller by pressing the active intercom button and using either the handset, headset or speaker. The intercom call becomes a two-way connection so that you can converse with the caller.

When using the intercom feature, be aware of the following:

• From an intercom line, you can only dial other intercom lines.

• You can use only one intercom line at a time.

• When your active call is being monitored or recorded, you cannot receive or place intercom calls.

• You cannot place an intercom call on hold.

Basic Call Handling

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 31

Note If you log into your desk phone every day using your Extension Mobility profile, make sure

that your system administrator configures your Extension Mobility profile to include the intercom feature.

If you want to... Then...

Place an intercom call to a preconfigured intercom target

Press (intercom target line) and, after you hear the intercom-alert tone, begin speaking.

Place an intercom call to any intercom number

Press (intercom line). Enter the intercom target number or press a speed-dial number for your target. After you hear the intercom-alert tone, begin speaking.

Receive an intercom call When you hear the intercom-alert tone, handle the call in one of

these ways:

• Listen to the message in one-way audio.

• Speak to the caller by pressing (active intercom line).

• Press EndCall with the intercom call in focus.

32 OL-14683-01

Advanced Call Handling

Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment.

Speed Dialing

Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call. Depending on configuration, your phone can support several speed-dial features:

• Speed-dial buttons

• Abbreviated Dialing

• Fast Dials

Note • To set up speed-dial buttons and Abbreviated Dial, you must access your User Options

web pages. See

Accessing Your User Options Web Pages, page 56.

• To set up Fast Dials, you must access the Personal Directory feature. See Using Personal

Directory on Your Phone, page 50.

• Alternately, your system administrator can configure speed-dial features for you.

If you want to... Then...

Use speed-dial buttons

1. Set up speed-dial buttons. See Setting Up Speed Dials on the Web, page 59.

2. To place a call, press (a speed-dial button).

Note If your phone supports the Busy Lamp Field (BLF) speed-dial feature, you can

see if the speed-dial number is busy before dialing. See

Using BLF to

Determine a Line State, page 39.

Use Abbreviated Dial

1. Set up Abbreviated Dialing codes. See Setting Up Speed Dials on the Web,

page 59.

2. To place a call, enter the Abbreviated Dialing code and press AbbrDial.

Use Fast Dial 1. Create a Personal Address B ook entry and assign a Fast Dials code. See Using

Personal Directory on the Web, page 57.

2. To place a call, access the Fast Dial service on your phone. See Using Personal

Directory on Your Phone, page 50.

Advanced Call Handling

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 33

Picking Up a Redirected Call on Your Phone

Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling with coworkers.

If you want to... Then...

Answer a call that is ringing on another extension within your call pickup group

1. Do one of the following:

–

If the PickUp softkey or button is available, press it.

–

If the PickUp softkey or button is not available, go off-hook to display the PickUp softkey, then press it.

If your phone supports auto-pickup, you are now connected to the call.

2. If the call rings, press Answer to connect to the call.

Answer a call that is ringing on another extension outside of your group

1. Do one of the following:

–

If the GPickUp softkey or Group PickUp button is available, press it.

–

If the GPickUp softkey or Group PickUp button is not available, go off-hook to display GPickUp, then press it.

2. Enter the group pickup code.

If your phone supports auto-pickup, you are now connected to the call.

3. If the call rings, press Answer to connect to the call.

Answer a call that is ringing on another extension in your group or in an associated group

1. Do one of the following:

–

If the OPickUp softkey or Other PickUp button is available, press it.

–

If the OPickUp softkey or Other PickUp button is not available, go off-hook to display OPickUp, then press it.

If your phone supports auto-pickup, you are now connected to the call.

2. If the call rings, press Answer to connect to the call.

Tips

• Depending on how your phone is configured, you might receive an audio and/or visual alert about a call to your pickup group.

• Pressing PickUp, GPickUp, or Group PickUp or connects you to the call that has been ringing for the longest time.

34 OL-14683-01

• Pressing OPickUp or Other PickUp or connects you to the call in the pickup group with the highest

priority.

• If you have multiple lines and want to pick up the call on a non-primary line, first press for the desired line, then press a Call PickUp softkey or button.

Storing and Retrieving Parked Calls

You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified Communications Manager system (for example, a phone at a coworker’s desk or in a conference room).

You can park a call by using these methods:

• Call Park—Use the Park softkey to store the call. Your phone displays the call park number where the system stored your call. You must record this number and then use the same number to retrieve the call.

• Directed Call Park—Use the Transfer softkey to direct the call to an available directed call park number that you dial or speed dial. To retrieve the call from a directed call park number, dial the park retrieval prefix, then dial or speed dial the same directed call park number. You can use a Directed Call Park button to speed-dial the directed call park number and to monitor whether a directed call park number is occupied or available.

If you want to... Then...

Store an active call using Call Park

1. During a call, press Park. (You may need to press the more softkey to see Park.)

2. Note the call park number displayed on your phone screen.

3. Hang up.

Retrieve a parked call Enter the call park number from any Cisco Unified IP Phone in your

network to connect to the call.

Direct and store an active call at a directed call park number

1. During a call, press Transfer.

2. Press the Directed Call Park with the park-unoccupied icon to

speed dial the directed call park number.

A Directed Call Park (blinking) with park-occupied icon indicates the directed call park number is not available.

3. Press Transfer again to finish storing the call.

Retrieve a parked call from a directed call park number

From any Cisco Unified IP Phone in your network, enter the park retrieval prefix and dial the directed call park number. Or after entering the park retrieval prefix, press the

(blinking) with to connect to the call.

Advanced Call Handling

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 35

Tips

• You have a limited time to retrieve a parked call before it reverts to ringing at the original number. See your system administrator for details.

• Your system administrator can assign Directed Call Park buttons to available line buttons on your Cisco Unified IP Phone 7961G/GE that has a Cisco Unified IP Phone 7914 Expansion Module.

• You can dial directed call park numbers if you do not have Directed Call Park buttons. However, you will not be able to see the status of the directed call park number.

Logging Out of Hunt Groups

If your organization receives a large number of incoming calls, you might be a member of a hunt group. A hunt group includes a series of directory numbers that share the incoming call load. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group and directs the call to that phone.

When you are away from your phone, you can prevent hunt group calls from ringing your phone by logging out of hunt groups.

If you want to... Then...

Log out of hunt groups to temporarily block hunt group calls

Press HLog or Hunt Group. Your phone screen displays, “Logged

out of Hunt Group.”

Press HLog or Hunt Group. When logged in, the Hunt Group

button

is lit.

Tip

Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone.

Using a Shared Line

Your system administrator might ask you to use a shared line if you:

• Have multiple phones and want one phone number

• Share call-handling tasks with coworkers

• Handle calls on behalf of a manager

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Understanding Shared Lines

Remote-in-Use Icon

The Remote-in-Use icon appears when another phone that shares your line has a connected call. You can place and receive calls as usual on the shared line, even when the Remote-in-Use icon appears.

Sharing Call Information and Barging

Phones that share a line each display information about calls that are placed and received on the shared line. This information might include caller ID and call duration. (See the

Privacy section for

exceptions.)

When call information is visible in this way, you and coworkers who share a line can add yourselves to calls using either Barge or cBarge. See

Using Barge to Add Yourself to a Shared-Line Call, page 36.

Privacy

If you do not want coworkers who share your line to see information about your calls, enable the Privacy feature. Doing so also prevents coworkers from barging your calls. See

Preventing Others from

Viewing or Barging a Shared-Line Call, page 38.

Note The maximum number of calls that a shared line supports can vary by phone.

Using Barge to Add Yourself to a Shared-Line Call

You can use barge features (cBarge or Barge) to add yourself to calls on your shared line. (Calls must be non-private calls. See

Using a Shared Line, page 35.)

Understanding Barge Features

Barge features include cBarge and single-button or multi-touch Barge.

cBarge and Barge

Depending on how your phone is configured, you can add yourself to a call on a shared line using either cBarge or Barge:

• cBarge converts the call into a standard conference, allowing you to add new participants. (See

Making Conference Calls, page 27 for information about standard conferences.)

• Barge allows you to add yourself to the call but does not convert the call into a conference or allow you to add new participants.

Advanced Call Handling

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 37

Single-button and Multi-touch Barge

Your system administrator determines whether the barge feature on your phone (cBarge or Barge) operates as a single-button or multi-touch feature.

• Single button barge allows you to press a line button to barge a call (SCCP phones only).

• Multi-touch barge allows you to view call information before barging.

Using Barge Features

The table below describes how to use barge features (cBarge or Barge) to add yourself to a call on a shared line.

If you want to... Then...

See if the shared line is in use

Look for the remote-in-use icon next to a red line button .

Add yourself to a call on a shared line

Press the red line button for the shared line.

One of the following occurs:

• You are added to the call.

• A window opens on your phone screen prompting you to select the call

that you want to barge. Press Barge or cBarge to complete the action. (You may need to press the more softkey to display Barge or cBarge.)

View conference participants (if you used cBarge)

See Viewing or Removing Conference Participants, page 30.

Tips

• When you barge a call, other parties hear a beep tone announcing your presence. With cBarge,

other parties hear a brief audio interruption and the phone screen changes to display conference details.

• If a phone that is using the shared line has Privacy enabled, call information and barge softkeys

will not appear on the other phones that share the line.

• You will be disconnected from a call that you have joined using Barge if the call is put on hold,

transferred, or turned into a conference call.

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Preventing Others from Viewing or Barging a Shared-Line Call

If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls.

If you want to... Then...

Prevent others from viewing or barging calls on a shared line

1. Press Private .

2. To verify that Privacy is on, look for the Privacy-enabled

icon

next to an amber line button .

Allow others to view or barge calls on a shared line

1. Press Private .

2. To verify that Privacy is off, look for the Privacy-disabled

icon

next to an unlit line button .

Tips

• If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual.

• The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers will not be able to view or barge calls on any of your shared lines.

Advanced Call Handling

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 39

Using BLF to Determine a Line State

Depending on configuration, you can use the Busy Lamp Field (BLF) to determine the state of another phone line that is associated with a speed-dial button, call log, or directory listing on your phone. You can place a call to this line, regardless of the BLF status. This feature does not prevent dialing.

If you want to... Then...

See the state of a speed-dial line

Look for one of these indicators next to the line number:

+ Line is in-use.

+ Line is idle.

BLF indicator unavailable for this line.

+ Line is in Do Not Disturb state.

See the state of a line listed in a call log or directory

Look for one of these indicators next to the line number:

Line is in-use.

Line is idle.

BLF indicator unavailable for this line.

Line is in Do Not Disturb state.

Making and Receiving Secure Calls

Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls.

Your phone is capable of supporting these types of calls:

• Authenticated call—The identities of all phones participating in the call have been verified.

• Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation)

within the Cisco IP network. Encrypted calls are also authenticated.

• Non-secure call—At least one of the participating phones or the connection does not support these

security features, or the phones cannot be verified.

If you want to... Then...

Check the security level of a call or conference

Look for a security icon in the top right corner of the call activity area, next to the call duration timer:

Authenticated call or conference

Encrypted call or conference

Non-secure call or conference

Determine if secure calls can be made in your company

Contact your system administrator.

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Note There are interactions, restrictions, and limitations that affect how security features work on

your phone. For more information, ask your system administrator.

Tracing Suspicious Calls

(SCCP phones only)

If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages.

If you want to... Then...

Notify your system administrator about a suspicious or harassing call

Press MCID or Malicious Call ID.

Your phone plays a tone and displays the message, “MCID successful.”

Prioritizing Critical Calls

(SCCP phones only)

In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.

Keep these terms in mind:

• Precedence indicates the priority associated with a call.

Advanced Call Handling

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 41

• Preemption is the process of ending an existing, lower priority call while accepting a higher

priority call that is sent to your phone.

If you... Then...

Want to choose a priority (precedence) level for an outgoing call

Contact your system administrator for a list of corresponding precedence numbers for calls.

Want to make a priority (precedence) call

Enter the MLPP access number (provided by your system administrator) followed by the phone number.

Hear a special ring (faster than usual) or special call waiting tone

You are receiving a priority (precedence) call. An MLPP icon on your phone screen indicates the priority level of the call.

Want to view priority level of a call Look for an MLPP icon on your phone screen:

Priority call

Medium priority (immediate) call

High priority (flash) call

Highest priority (flash override) or Executive Override call

Higher priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is normal (routine).

Want to accept a higher-priority call Answer the call as usual. If necessary, end an active call first.

Hear a continuous tone interrupting your call

You or the other party are receiving a call that must preempt the current call. Hang up immediately to allow the higher priority call to ring through.

Tips

• When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting

tones that differ from the standard tones.

• MLPP overrides the Do Not Disturb (DND) feature.

• If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.

• An MLPP-enabled call retains its priority and preemptive status when you:

–

Put the call on hold

–

Transfer the call

–

Add the call to a three-way conference

–

Answer the call using PickUp

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Using Cisco Extension Mobility

Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you.

If you want to... Then...

2. Enter your user ID and PIN (provided by your system administrator).

3. If prompted, select a device profile.

Log out of EM 1. Choose > EM Service (name can vary).

2. When prompted to log out, press Ye s.

Tips

• EM automatically logs you out after a certain amount of time. Your system administrators establishes this time limit.

• Changes that you make to your EM profile from your User Options web pages take effect immediately if you are logged in to EM on the phone; otherwise, changes take effect the next time you log in.

• Changes that you make to the phone from your User Options web pages take effect immediately if you are logged out of EM; otherwise, changes take effect after you log out.

• Local settings controlled by the phone are not maintained in your EM profile.

Managing Business Calls Using a Single Phone Number

With Mobile Connect and Mobile Voice Access installed, you can use your cellular phone to handle calls associated with your desktop phone number. A smartphone is a mobile phone with personal computer capabilities such as web browsing, email, address book, and calendar.

If you want to... Then...

Configure Mobile Connect Use the User Options web pages to set up remote destinations and

create access lists to allow or block calls from specific phone numbers from being passed to the remote destinations. See

Setting Up Phones

and Access Lists for Mobile Connect, page 64.

Answer a call using your cellular phone

See Answering a Call, page 18.

Switch an in-progress call between your desk phone and cellular phone

See Switching an In-Progress Call to Another Phone, page 22.

Advanced Call Handling

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 43

Put a call that has been picked up on a smartphone on hold

1. Press the Enterprise Hold (name may vary) softkey on the smartphone.

The other party is placed on hold.

2. On your smartphone, press the Resume (name may vary) softkey on the smartphone. See

Switching an In-Progress Call to Another

Phone, page 22.

Transfer a call that has been picked up on a smartphone to another number

1. Press the Enterprise Transfer (name may vary) softkey on the smartphone.

2. Dial your enterprise access code for transferring calls to initiate a new call. The other party is placed on hold.

3. Press the Enterprise Transfer softkey to complete the call transfer.

Initiate a conference call on a call that has been picked up on a smartphone

1. Press the Enterprise Conference (name may vary) softkey on the smartphone.

2. Dial your enterprise access code for conferencing to initiate a new call. The other party is placed on hold.

3. Press the Enterprise Conference softkey to complete the conference set-up and include both callers in the conference.

Connect to Mobile Voice Access

1. From any phone, dial your assigned Mobile Voice Access number.

2. Enter the number you are calling from, if prompted, and your PIN.

Turn on Mobile Connect from your cellular phone

1. Dial your assigned Mobile Voice access number.

2. Enter your cellular phone number (if requested) and PIN.

3. Press 2 to enable Mobile Connect.

4. Choose whether to turn Mobile Connect on for all configured

phones or just one:

–

All phones—Enter 2.

–

One phone—Enter 1 and enter the number you want to add as a remote destination, followed by #.

If you want to... Then...

44 OL-14683-01

Tips

• When calling Mobile Voice Access, you need to enter the number you are call from in addition to the PIN if any of the following are true:

–

The number you are calling from is not one of your remote destinations.

–

The number is blocked by you or your carrier (shown as “Unknown Number”).

–

The number is not accurately matched in the Cisco Unified Communications Manager database; for example, if your number is 510-666-9999, but it is listed as 666-9999 in the database, or your number is 408-999-6666, but it is entered as 1-408-999-6666 in the database.

• If you incorrectly enter any requested information (such as cellular phone number or PIN) three times in a row, the Mobile Voice Access call disconnects, and you are locked out for a period of time. Contact your system administrator if you need assistance.

Make a call from your cellular phone

See Placing a Call—Additional Options, page 17.

Turn off Mobile Connect from your cellular phone

1. Dial your assigned Mobile Voice access number.

2. Enter your cellular phone number (if requested) and PIN.

3. Press 3 to disable Mobile Connect.

4. Choose whether to turn Mobile Connect off for all configured

phones or just one:

–

All phones—Enter 2.

–

One phone—Enter 1 and enter the number you want to remove as a remote destination, followed by #.

If you want to... Then...

Using a Handset, Headset, and Speakerphone

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 45

Using a Handset, Headset, and Speakerphone

You can use your phone with a handset, headset, or speakerphone.

If you want to... Then...

Use the handset Lift it to go off-hook; replace it to go on-hook.

If you need to change the wideband setting for your handset (for example, if you change your handset), choose

> User Preferences > Audio Preferences > Wideband Handset. If the Wideband Handset setting shows as dimmed, then this setting is not user controllable.

Use a headset Press to toggle headset mode on and off. You can use a headset

with all of the controls on your phone, including and

If you use AutoAnswer, see Using AutoAnswer, page 46.

If you use a headset that supports wideband, you might experience improved audio sensitivity if you enable the wideband setting on your phone (this setting is disabled by default). To acces s t h e setting, choose

> User Preferences > Audio Preferences > Wideband Headset. If the Wideband Headset setting shows as dimmed, then this setting is not user controllable.

Check with your system administrator to be sure your phone system is configured to use wideband. If the system is not configured for wideband, you may not detect any additional audio sensitivity even when using a wideband headset. To learn more about your headset, refer to the headset documentation or ask your system administrator for assistance.

Use the speakerphone Press to toggle speakerphone mode on or off.

Many of the actions you can take to dial a number or answer a call will automatically trigger speakerphone mode, assuming that the handset is in its cradle and

is not lit.

Switch to the headset or speakerphone (from the handset) during a call

Press or , then hang up the handset.

46 OL-14683-01

Obtaining a Headset

Your phone supports four- or six-wire headset jacks. For information about purchasing headsets, see

Headset Information, page 6.

Using AutoAnswer

When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system administrator configures AutoAnswer to use either the speakerphone or a headset. You might use AutoAnswer if you receive a high volume of incoming calls.

If you... Then...

Use AutoAnswer with a headset

Keep headset mode active (in other words, keep illuminated) even when you are not on a call.

To keep headset mode active, do one of the following:

• Press EndCall to hang up.

• Press New Call or Dial to place new calls.

If your phone is set up to use AutoAnswer in headset mode, calls will be answered automatically only if

is illuminated. Otherwise, calls ring

normally and you must manually answer them.

Use AutoAnswer with the speakerphone

Keep the handset in the cradle and headset mode inactive ( (unlit).

Otherwise, calls ring normally and you must manually answer them.

Tip

AutoAnswer is disabled when Do Not Disturb is active.

Switch to the handset (from the speakerphone or headset) during a call

Lift the handset (without pushing any buttons).

Adjust the volume level for a call

Press during a call or after invoking a dial tone.

This action adjusts the volume for the handset, speakerphone, or headset, depending on which device is in use.

Press Save to preserve the volume level for future calls.

If you want to... Then...

Using Call Logs and Directories

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 47

Using Call Logs and Directories

This section describes how you can use call logs and directories. To access both features, use the Directories button

Using Call Logs

Your phone maintains call logs. Call logs contain records of your missed, placed, and received calls.

If you want to... Then...

View your call logs Choose > Missed Calls, Placed Calls, or Received Calls. Each stores

up to 100 records.

Display details for a single call record

1. Choose > Missed Calls, Placed Calls, or Received Calls.

2. Highlight a call record.

3. Press Details. Doing so displays information such as called number,

calling number, time of day, and call duration (for placed and received calls only).

Erase all call records in all logs

Press , then press Clear.

Erase all call records in a single log

1. Choose > Missed Calls, Placed Calls, or Received Calls.

2. Highlight a call record.

3. Press Clear. (You may need to press the more softkey to display

Clear.)

Erase a single call record 1. Choose > Missed Calls, Placed Calls, or Received Calls.

2. Highlight a call record.

3. Press Delete.

Dial from a call log (while not on another call)

1. Choose > Missed Calls, Placed Calls, or Received Calls.

2. Highlight a call record.

Note If the Details softkey appears, the call is the primary entry of a

multiparty call. See the Tip section below.

3. If you need to edit the displayed number, press EditDial followed by << or >>. To delete the number, press EditDial followed by Delete. (You may need to press the more softkey to display Delete.)

4. Go off-hook to place the call.

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Tip

(SCCP phones only)

To view the complete call record of a multiparty call (for example, of call that has been forwarded or transferred to you), highlight the call record and press Details. The Details record shows two entries for each missed or received multiparty call. The entries are listed in reverse chronological order:

• The first logged entry is the name/number of the last completed call of a multiparty call received on your phone.

Dial from a call log (while connected to another call)

1. Choose > Missed Calls, Placed Calls, or Received Calls.

2. Highlight a call record.

Note If the Details softkey appears, the call is the primary entry of a

multiparty call. See the

Tip section below.

3. If you need to edit the displayed number, press EditDial followed by << or >>. To delete the number, press EditDial followed by Delete. (You may need to press the more softkey to display Delete.)

4. Press Dial.

5. Choose a menu item to handle the original call:

–

Hold—Puts the first call on hold and dials the second.

–

Transfer—Transfers the first party to the second and drops you from the call. (Press Transfer again after dialing to complete the action.)

–

Conference—Creates a conference call with all parties, including you. (Press Confrn or Conference again after dialing to complete the action.)

–

EndCall—Disconnects the first call and dials the second.

See if the line in the call log is busy before placing a call to that line

Look for Busy Lamp Field indicators. See Using BLF to Determine a Line

State, page 39.

Place a call from a URL entry in a call log (SIP phones only)

1. Choose > Missed Calls, Placed Calls, or Received Calls.

2. Highlight the URL entry that you want to dial.

3. If you need to edit the entry, press EditDial.

4. The icon appears to indicate that you can begin editing

characters in the URL entry.

5. Press Dial.

View intercom call history

Choose > Intercom History. Details of the 25 most recent intercom

calls are logged. You cannot dial intercom numbers from this list.

If you want to... Then...

Using Call Logs and Directories

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 49

• The second logged entry is the name/number of the first completed call of a multiparty call

received on your phone.

Directory Dialing

Depending on configuration, your phone can provide corporate and personal directory features:

• Corporate Directory—Corporate contacts that you can access on your phone. Your system administrator sets up and maintains your Corporate Directory.

• Personal Directory—If available, personal contacts and associated speed-dial codes that you can configure and access from your phone and User Options web pages. Personal Directory is comprised of Personal Address Book (PAB) and Fast Dials:

–

PAB is a directory of your personal contacts.

–

Fast Dials allows you to assign codes to PAB entries for quick dialing.

Using Corporate Directory on Your Phone

You can use a corporate directory to place calls to coworkers.

If you want to... Then...

Dial from a corporate directory (while not on another call)

1. Choose > Corporate Directory (exact name can vary).

2. User your keypad to enter a full or partial name and press Search.

3. To dial, select the listing, or scroll to the listing and go off-hook.

Dial from a corporate directory (while on another call)

1. Choose > Corporate Directory (exact name can vary).

2. User your keypad to enter a full or partial name and press Search.

3. Scroll to a listing and press Dial.

4. Choose a menu item to handle the original call:

–

Hold—Puts the first call on hold and dials the second.

–

Transfer—Transfers the first party to the second and drops you from the call. (Press Transf e r again after dialing to complete the action.)

–

Conference—Creates a conference call with all parties, including you. (

Press Confrn or Conference again after dialing to complete the

action.)

–

EndCall—Disconnects the first call and dials the second.

See if the phone line in the directory is busy

Look for Busy Lamp Field (BLF) indicators. See Using BLF to Determine a

Line State, page 39.

50 OL-14683-01

Tip

Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.

Using Personal Directory on Your Phone

The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. This section describes how to set up and use Personal Directory on your phone. Alternately, see

Using

Personal Directory on the Web, page 57.

If you want to... Then...

Access Personal Directory (for PAB and Fast Dial codes)

1. Choose > Personal Directory (exact name can vary).

2. Enter your Cisco Unified Communications Manager user ID and PIN,

then press Submit.

Search for a PAB entry

1. Access Personal Directory, then choose Personal Address Book.

2. Enter search criteria and press Submit.

3. You can choose Previous or Next to move through listings.

4. Highlight the PAB listing that you want and press Select.

Dial from a PAB entry

1. Search for a listing.

2. Highlight the listing and press Select.

3. Press Dial. (You may need to press the more softkey to see Dial.)

4. Enter the participant’s phone number.

5. Highlight the number that you want to dial and press OK.

6. Press OK again to dial the number.

Delete a PAB entry 1. Search for a listing.

2. Highlight the listing and press Select.

3. Press Delete.

4. Choose OK to confirm the deletion.

Edit a PAB entry 1. Search for a listing.

2. Highlight the listing and press Edit to modify a name or email address.

3. If necessary, choose Phones to modify a phone number.

4. Press Update.

Using Call Logs and Directories

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 51

Add a new PAB entry 1. Access Personal Directory, then choose Personal Address Book.

2. Access the Search page by choosing Submit. (You do not need to input

search information first.)

3. Press New.

4. Use your phone keypad to enter a name and e-mail information.

5. Choose Phones and use the keypad to enter phone numbers. Be sure to

include any necessary access codes such as a 9 or 1.

6. Choose Submit to add the entry to the database.

Assign a Fast Dial code to a PAB entry

1. Search for a PAB entry.

2. Highlight the listing and press Select.

3. Press Fast Dial.

4. Highlight the number that you want to dial and press Select.

5. Highlight the Fast Dial code that you want to assign to the number and

press Select.

Add a new Fast Dial code (not using a PAB entry)

1. Choose > Personal Directory > Personal Fast Dials.

2. Press Fast Dial.

3. Highlight a Fast Dial code that is unassigned and press Select.

4. Press Assign.

5. Enter a phone number.

6. Press Update.

Search for Fast Dial codes

1. Choose > Personal Directory > Personal Fast Dials.

2. You can choose Previous or Next to move through listings.

3. Highlight the listing that you want and press Select.

Place a call using a Fast Dial code

1. Search for a Fast Dial code.

2. Highlight the listing you want and press Select.

3. Press Dial.

4. Choose OK to complete the action.

Delete a Fast Dial code

1. Search for a Fast Dial code.

2. Highlight the listing you want and press Select.

3. Press Remove.

Log out of Personal Directory

1. Choose > Personal Directory (exact name can vary).

2. Choose Logout.

If you want to... Then...

52 OL-14683-01

Tips

• Your system administrator can provide you with the user ID and PIN that you need to log in to Personal Directory.

• Personal Directory automatically logs you out after a certain amount of time. This time limit can vary. Ask your system administrator for more information.

• Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.

Changing Phone Settings

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 53

Changing Phone Settings

You can customize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings.

Customizing Rings and Message Indicators

You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone.

If you want to... Then...

Change the ring tone per line

1. Choose > User Preferences > Rings.

2. Choose a phone line or the default ring setting.

3. Choose a ring tone to play a sample of it.

4. Press Select and Save to set the ring tone, or press Cancel.

Adjust the volume level for the phone ringer

Press while the handset is in the cradle and the headset and speakerphone buttons are off. The new ringer volume is saved automatically.

Change the way the audible voice message indicator sounds on your phone

1. Log in to your User Options web pages. (See Accessing Your User

Options Web Pages, page 56.)

2. Access your message indicator settings. (See Controlling Line

Settings on the Web, page 62.)

Change the way that the voice message light on your handset works

1. Log in to your User Options web pages. (See Accessing Your User

Options Web Pages, page 56.)

2. Access your message indicator settings. (See Controlling Line

Settings on the Web, page 62.)

Note Typically, the default system policy is to indicate a new voice

message by displaying a steady light on the handset light strip.

54 OL-14683-01

Customizing the Phone Screen

You can adjust the characteristics of your phone screen.

If you want to... Then...

Change the phone screen contrast

1. Choose > User Preferences > Contrast.

2. To make adjustments, press Up, Down or .

3. Press Save, or press Cancel.

Note If you accidentally save a very light or very dark contrast and cannot

see the phone screen display:

Press and then press 1, 3 on the keypad.

Next, press to change the contrast until you can see the phone screen display, and then press Save.

Change the background image

1. Choose > User Preferences > Background Images.

2. Scroll through available images and press Select to choose an image.

3. Press Preview to see a larger view of the background image.

4. Press Exit to return to the selection menu.

5. Press Save to accept the image or press Cancel.

Note If you do not see a selection of images, then this option has not been

enabled on your system.

Change the language on your screen

1. Log in to your User Options web pages. (See Accessing Your User

Options Web Pages, page 56.)

2. Access your user settings. (See Controlling User Settings on the Web,

page 61.)

Change the line text label

1. Log in to your User Options web pages. (See Accessing Your User

Options Web Pages, page 56.)

2. Access your line label settings. (See Controlling Line Settings on the

Web, page 62.)

Accessing Voice Messages

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 55

Accessing Voice Messages

To access voice messages, press the button.

Note Your company determines the voice message service that your phone system uses. For the most

accurate and detailed information, refer to the documentation that came with your voice message system.

If you want to... Then...

Set up and personalize your voice message service

Press and follow the voice instructions.

If a menu appears on your screen, choose an appropriate menu item.

Check for your new voice messages

Look for:

• A steady red light on your handset. (This indicator can vary. See

Customizing Rings and Message Indicators, page 53.)

• A flashing message waiting icon and text message on your phone

screen.

Note The red light and message waiting icon display only when you have a

message on your primary line, even if you receive voice messages on other lines.

Listen for:

• A stutter tone from your handset, headset, or speakerphone when you

place a call.

Note The stutter tone is line-specific. You hear it only when using the line

with the waiting message.

Listen to your voice messages or access the voice messages menu

Press .

Depending on your voice message service, doing so either auto-dials the message service or provides a menu on your screen.

Send a call to a voice message system

Press iDivert. For more information, see Sending a Call to a Voice Message

System, page 24.

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Using the User Options Web Pages

Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User

Options web pages.

Accessing Your User Options Web Pages

This section describes how to log in and select a phone device.

If you want to... Then do this...

1. Obtain a User Options URL, user ID, and default password from your system administrator.

2. Open a web browser on your computer, enter the URL, and log on.

3. If prompted to accept security settings, click Ye s or Install Certificate.

The Cisco Unified Communications Manager User Options main web page displays. From this page you can choose User Options to access User Settings, Directory features, a Personal Address Book, and Fast Dials.

Or, to access phone-specific options, select a device (see below).

Select a device after logging in

1. After you have logged in to your User Options web pages, choose User Options > Device.

The Device Configuration page displays.

2. If you have multiple devices assigned to you, choose the appropriate device (phone model, Extension Mobility profile, or Remote Destination profile) from the Name drop-down menu.

Note Toolbar buttons located at the top of the Device Configuration page are

specific to the selected device type.

Select a configuration option after logging in

1. After you have logged in to your User Options web pages, choose User Options to access User Settings, Directory, Personal Address Book, Fast

Dials, and Mobility Settings.

2. To return to the Device Configuration page from another page, choose User Options > Device.

Using the User Options Web Pages

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 57

Configuring Features and Services on the Web

The topics in this section describe how to configure features and services from your User Options web pages after logging in. See

Accessing Your User Options Web Pages, page 56.

Using Personal Directory on the Web

The Personal Directory feature set that you can access on your computer consists of:

• A Personal Address Book (PAB)

• Fast Dials

• Cisco Unified Communications Manager Address Book Synchronizer

Note You can also access PAB and Fast Dials from your phone. See Using Personal Directory on

Your Phone, page 50.

Using Your Personal Address Book on the Web

This section describes how to use your PAB from your User Options web pages.

If you want to... Then do this after you log in...

Add a new PAB entry 1. Choose User Options > Personal Address Book.

2. Click Add New.

3. Enter information for the entry.

4. Click Save.

Search for a PAB entry 1. Choose User Options > Personal Address Book.

2. Specify search information and click Find.

Edit a PAB entry 1. Search for a PAB entry.

2. Click a name or nickname.

3. Edit the entry as needed and click Save.

Delete a PAB entry 1. Search for a PAB entry.

2. Select one or more entries.

3. Click Delete Selected.

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Configuring Fast Dials on the Web

This section describes how to assign Fast Dials from your User Options web pages.

If you want to... Then do this after you log in...

Assign a Fast Dial code to a PAB entry

1. Create a PAB entry. See Using Your Personal Address Book on the

Web, page 57.

2. Choose User Options > Fast Dials.

3. Click Add New.

4. Use the Search Options area to find the appropriate PAB entry.

5. Click a phone number in the Search Results area.

6. Change the Fast Dial code, if desired.

7. Click Save.

Assign a Fast Dial code to a phone number (without using a PAB entry)

1. Choose User Options > Fast Dials.

2. Click Add New.

3. Change the Fast Dial code, if desired.

4. Enter a phone number.

5. Click Save.

Search for a Fast Dial entry

1. Choose User Options > Fast Dials.

2. Specify search information and click Find.

Edit a Fast Dial phone number

1. Choose User Options > Fast Dials.

2. Search for the Fast Dial entry that you want to edit.

3. Click on a component of the entry.

4. Change the phone number.

5. Click Save.

Delete a Fast Dial entry 1. Search for a Fast Dial.

2. Select one or more entries.

3. Click Delete Selected.

Tips

• You can create up to 500 Fast Dial and PAB entries.

• You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries are labeled

“raw” in the User Options web pages and do not display a configurable text label.

Using the User Options Web Pages

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 59

Using the Address Book Synchronization Tool

You can use the Address Book Synchronization Tool (TABSynch) to synchronize your existing Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Unified IP Phone and User

Options web

pages. Your system administrator can give you access to TABSynch and provide detailed instructions.

Setting Up Speed Dials on the Web

Depending on configuration, your phone can support several speed-dial features:

• Speed-dial buttons

• Abbreviated Dialing

• Fast Dials

Note For help using speed-dial features, see Speed Dialing, page 32.

If you want to... Then do this after you log in...

Set up speed-dial buttons

1. Choose User Options > Device.

2. Choose a phone from the Name drop-down menu.

3. Click Speed Dials.

4. Enter a number and label for a speed-dial button (programmable button)

on your phone.

5. Click Save.

Note Your phone uses the ASCII Label field.

Set up Abbreviated Dialing

1. Choose User Options > Device.

2. Choose a phone from the Name drop-down menu.

3. Click Speed Dials.

4. Enter a number and label for an Abbreviated Dialing code.

5. Click Save.

Set up Fast Dials See Configuring Fast Dials on the Web, page 58.

You can also set up Fast Dials on your phone. See Using Personal Directory on

Your Phone, page 50.

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Setting Up Phone Services on the Web

Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone.

If you want to... Then do this after you log in...

Subscribe to a service 1. Choose User Options > Device.

2. Choose a phone from the Name drop-down menu.

3. Click Phone Services.

4. Click Add New.

5. Choose a service from the drop-down list and click Next.

6. Change the service label and/or enter additional service information, if

available (optional).

7. Click Save.

Search for services 1. Select a device.

2. Click Phone Services.

3. Click Find.

Change or end services 1. Search for services.

2. Select one or more entries.

3. Click Delete Selected.

Change a service name 1. Search for services.

2. Click on the service name.

3. Change the information and click Save.

Using the User Options Web Pages

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 61

Controlling User Settings on the Web

User settings include your password, PIN, and language (locale) settings.

If you want to... Then do this after you log in...

Change your password 1. Choose User Options > User Settings.

2. In the Browser Password area, enter information.

3. Click Save.

Change your PIN 1. Choose User Options > User Settings.

2. In the Phone PIN area, enter information.

3. Click Save.

Change the language (locale) for your User

Options web pages

1. Choose User Options > User Settings.

2. In the User Locale area, choose an item from the Locale

drop-down list.

3. Click Save.

Change the language (locale) for your phone screen

1. Choose User Options > User Settings.

2. Choose an item from the User Locale drop-down list.

3. Click Save.

Add a service to an available programmable phone button

1. Choose User Options > Device.

2. Choose a phone from the Name drop-down menu.

3. Click Service URL.

Note If you do not see this option, ask your system administrator to

configure a service URL button for your phone.

4. Choose a service from the Button Service drop-down list.

5. If you want to rename the service, edit the label fields.

Note Your phone uses the ASCII Label field if the phone does not support

double-byte character sets.

6. Click Save.

7. Click Reset to reset your phone (necessary to see the new button label

on your phone).

Access a service on your phone

Choose .

If you want to... Then do this after you log in...

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Tip

Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. For more information, ask your system administrator.

Controlling Line Settings on the Web

Line settings affect a specific phone line (directory number) on your phone. Line settings can include call-forwarding, voice message indicators, ring patterns, and line labels.

You can set up other line settings directly on your phone:

• Set up call forwarding for your primary phone line—see Forwarding Calls to Another Number,

page 25.

• Change rings, display, and other phone-model specific settings—see Changing Phone Settings,

page 53.

If you want to... Then do this after you log in...

Set up call forwarding per line

1. Choose User Options > Device.

2. Choose a phone from the Name drop-down menu.

3. Click Line Settings.

4. If you have more than one directory number (line) assigned to your

phone, choose a line from the Line drop-down menu.

5. In the Incoming Call Forwarding area, choose call forwarding settings for various conditions.

6. Click Save.

Change the voice message indicator (lamp) setting per line

1. Choose User Options > Device.

2. Choose a phone from the Name drop-down menu.

3. Click Line Settings.

4. If you have more than one directory number (line) assigned to your

phone, choose a line from the Line drop-down menu.

5. In the Message Waiting Lamp area, choose from various settings.

Note Typically, the default message waiting setting prompts your phone to

display a steady red light from the handset light strip to indicate a new voice message.

6. Click Save.

Using the User Options Web Pages

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 63

Change the audible voice message indicator setting per line

1. Choose User Options > Device.

2. Choose a phone from the Name drop-down menu.

3. Click Line Settings.

4. If you have more than one directory number (line) assigned to your

phone, choose a line from the Line drop-down menu.

5. In the Audible Message Waiting Indicator area, choose from various settings.

Note Typically, the default message waiting setting prompts your phone to

display a steady red light from the handset light strip to indicate a new voice message.

6. Click Save.

Change or create a line text label that appears on your phone screen

1. Choose User Options > Device.

2. Choose a phone from the Name drop-down menu.

3. Click Line Settings.

4. If you have more than one directory number (line) assigned to your

phone, choose a line from the Line drop-down menu.

5. In the Line Text Label area, enter a text label.

6. Click Save.

Note Your phone uses the ASCII Label field if the phone does not support

double-byte character sets.

If you want to... Then do this after you log in...

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Setting Up Phones and Access Lists for Mobile Connect

When using Cisco Mobile Connect, you must add your cellular and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to your cellular phone.

If you want to... Then do this after you log in...

Create an access list 1. Choose User Options > Mobility Settings > Access Lists.

2. Click Add New.

3. Enter the following information:

–

Name—Identifies the access list.

–

Description—Describes the access list.

4. Choose one of these options:

–

Blocked Access List—Creates list for numbers to be blocked

–

Allowed Access List—Creates list for numbers that will be permitted

5. Click Save.

Using the User Options Web Pages

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 65

Add members to an access list.

1. Create an access list.

2. Click Add Member to add phone numbers or filters to the list.

3. Select an option from the Filter Mask drop-down list box. You can filter

a directory number, calls with restricted caller ID (Not Available), or calls with anonymous caller ID (Private).

4. If you select a directory number from the Filter Mask drop-down list box, enter a phone number or filter in the DN Mask field. You can use the following wild cards to define a filter:

–

X (upper or lower case)—Matches a single digit. For example, 408555123X matches any number between 4085551230 and

4085551239.

–

!—Matches any number of digits. For example, 408! matches any number starts with 408.

–

#—Used as a single digit for exact match.

5. To add this member to the access list, click Save.

6. To save the access list, click Save.

If you want to... Then do this after you log in...

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Add a new remote destination

1. Choose User Options > Mobility Settings > Remote Destinations.

2. Select the device from the Name drop-down list box.

3. Click Remote Destinations.

4. Click Add New.

5. Enter the following information:

–

Name—Enter a name for the cellular (or other) phone.

–

Destination Number—Enter your cellular phone number.

–

Answer Too Soon Timer—Enter the amount of time before you can pick up a call on the remote destination (in milliseconds).

–

Answer Too Late Timer—Enter the amount of time after which it is too late to pick up a call on the remote destination (in milliseconds).

–

Delay Before Ringing Timer—Enter the amount of time before the call rings on the remote destination (in milliseconds).

–

Remote Destination Profile—Select a remote destination profile, which contains the settings that apply to all of your remote destinations.

–

Allowed Access List—Select a phone number or rule that allows your cellular phone to ring when a call comes in to your desktop phone. You can select an allowed access list or blocked access list, but not both.

–

Blocked Access List—Select a phone number or rule for which your cellular phone does not ring when a call comes in to your desktop phone. You can select an allowed access list or blocked access list, but not both.

–

Mobile Phone—Select to allow your cellular phone can accept a call sent from your desktop phone.

–

Enable Mobile Connect—Select to allow your cellular phone to ring simultaneously with your desktop phone.

–

Smart Client Installed—Select to indicate that the remote destination you are setting up is a smartphone.

6. Click Save.

If you want to... Then do this after you log in...

Using the User Options Web Pages

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 67

Using Cisco WebDialer

Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you.

If you want to... Then...

Use WebDialer with your User Options directory

1. Log in to your User Options web pages. See Accessing Your User Options

Web Pages, page 56.

2. Choose User Options > Directory and search for a coworker.

3. Click the number that you want to dial.

4. If this is your first time using WebDialer, set up preferences and click

Submit. (See the last row in this table for details.)

5. If the Make Call page appears, click Dial. (See the last row in this table to learn how to suppress this page in the future, if desired.)

The call is now placed on your phone.

6. To end a call, click Hangup or hang up from your phone.

Use WebDialer with another online corporate directory (not your User Options directory)

1. Log in to a WebDialer-enabled corporate directory and search for coworkers.

2. Click the number that you want to dial.

3. When prompted, enter your user ID and password.

4. If this is your first time using WebDialer, set up preferences and click

Submit. (See the last row in this table for details.)

5. If the Make Call page appears, click Dial. (See the last row in this table to learn how to suppress this page in the future, if desired.)

The call is now placed on your phone.

6. To end a call, click Hangup or hang up from your phone.

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Log out of WebDialer Click the logout icon in the Make Call or Hang Up page.

Set up, view, or change WebDialer preferences

Access the Preferences page.

The Preferences page appears the first time that you use WebDialer (after you click the number that you want to dial.)

To return to Preferences in the future, click the preferences icon from the Make Call or Hang Up page.

The Preferences page contains the following options:

• Preferred language—Determines the language used for WebDialer settings and prompts.

• Use permanent device—Identifies the Cisco Unified IP Phone and directory number (line) that you will use to place WebDialer calls. If you have one phone with a single line, the appropriate phone and line are automatically selected. Otherwise, choose a phone and/or line. Phones are specified by host name. (To display the host name on the phone, choose

> Network Configuration > Host Name.)

• Use Extension Mobility—If selected, prompts WebDialer to use the Cisco

Unified IP Phone that is associated with your Extension Mobility

profile (if available).

• Do not display call confirmation—If selected, prompts WebDialer to suppress the Make Call page. This page appears by default after you click a phone number in a WebDialer-enabled online directory.

If you want to... Then...

Understanding Additional Configuration Options

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 69

Understanding Additional Configuration Options

Your system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropriate. This table provides an overview of some configuration options that you might want to discuss with your phone system administrator based on your calling needs or work environment.

Note You can locate Phone Guides and other documents listed in this table on the web:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home. html

If you... Then... For more information...

Need to handle more calls on your phone line

Ask your system administrator to configure your line to support more calls.

Talk to your system administrator or phone support team.

Need more than one phone line

Ask your system administrator to configure one or more additional directory numbers for you.

Talk to your system administrator or phone support team.

Need more speed-dial buttons

First make sure that you are using all of your currently available speed-dial buttons.

If you need additional speed-dial buttons, try using Abbreviated Dialing or subscribing to the Fast Dial service.

Another option is to attach the Cisco

Unified IP Phone Expansion

Module 7914 to your phone.

See:

• Speed Dialing, page 32

• Cisco Unified IP Phone

Expansion Module 7914 Phone Guide (SCCP phones only)

Work with (or work as) an administrative assistant

Consider using:

• Cisco Unified Communications Manager Assistant

• A shared line

See:

• Using a Shared Line, page 35

• Cisco Unified

Communications Manager Assistant User Guide

Want to use one extension for several phones

Request a shared line. This allows you to use one extension for your desk phone and lab phone, for example.

See Using a Shared Line, page 35.

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Share phones or office space with coworkers

Consider using:

• Call Park to store and retrieve calls without using the transfer feature

• Call Pickup to answer calls ringing on another phone

• A shared line to view or join coworkers’ calls

• Cisco Extension Mobility to apply your phone number and user profile to a shared Cisco

Unified IP Phone

Ask your system administrator about these features and see:

• Advanced Call Handling,

page 32

• Using a Shared Line, page 35

• Using Cisco Extension

Mobility, page 42

Answer calls frequently or handle calls on someone’s behalf

Ask your system administrator to set up the AutoAnswer feature for your phone.

See Using AutoAnswer, page 46.

Need to make video calls (SCCP phones only)

Consider using Cisco Unified Video Advantage, which enables you to make video calls using your Cisco Unified IP

Phone, your personal computer, and

an external video camera.

Contact your system administrator for additional assistance and see the Cisco

Unified Video Advantage Quick Start Guide and User Guide.

Determine the state of a phone line associated with a speed-dial button, call log, or directory listing on your phone

Ask your administrator to set up the Busy Lamp Field (BLF) feature for your phone.

See Using BLF to Determine a Line

State, page 39.

Want to temporarily apply your phone number and settings to a shared Cisco

Unified IP Phone

Ask your system administrator about the Cisco Extension Mobility Service.

See Using Cisco Extension

Mobility, page 42.

If you... Then... For more information...

Troubleshooting Your Phone

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 71

Troubleshooting Your Phone

This section provides troubleshooting information for your Cisco Unified IP Phone.

General Troubleshooting

This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator.

Symptom Explanation

You cannot hear a dial tone or complete a call

One or more of the following factors might apply:

• You must log into the Extension Mobility service.

• You must enter a client matter code (CMC) or forced authorization

code (FAC) after dialing a number. (SCCP phones only)

• Your phone has time-of-day restrictions that prevent you from using

some features during certain hours of the day.

The Settings button is unresponsive

Your system administrator might have disabled on your phone.

The softkey that you want to use does not appear

One or more of the following factors might apply:

• You must press more to reveal additional softkeys.

• You must change the line state (for example, go off-hook or have a

connected call).

• Your phone is not configured to support the feature associated with

that softkey.

Barge fails and results in a fast busy tone

You cannot barge an encrypted call if the phone you are using is not configured for encryption. When your barge attempt fails for this reason, your phone plays a fast busy tone.

You are disconnected from a call that you joined using Barge

You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call.

Cisco CallBack fails The other party might have call forwarding enabled.

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Viewing Phone Administration Data

Your system administrator might ask you to access administration data on your phone for troubleshooting purposes.

If you are asked to... Then...

Access network configuration data

Choose > Network Configuration and select the network configuration item that you want to view.

Access status data Choose > Status and select the status item that you want to view.

Access phone model information

Choose > Model Information.

Access phone call and voice quality information

Choose > Status > Call Statistics.

Using the Quality Reporting Tool

Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can press QRT or Quality Reporting Tool to submit information to your system administrator. Depending on configuration, use the QRT to:

• Immediately report an audio problem on a current call.

• Select a general problem from a list of categories and choose reason codes.

Cisco One-Year Limited Hardware Warranty Terms

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 73

Cisco One-Year Limited Hardware Warranty Terms

There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco.com.

1. Launch your browser, and go to this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htm

The Warranties and License Agreements page appears.

2. To read t he Cisco Information Packet, follow these steps:

a. Click the Information Packet Number field, and make sure that the part number

78-5235-03A0 is highlighted.

b. Select the language in which you would like to read the document.

c. Click Go.

The Cisco Limited Warranty and Software License page from the Information Packet appears.

d. Read the document online, or click the PDF icon to download and print the document in

Adobe Portable Document Format (PDF).

Note You must have Adobe Acrobat Reader to view and print PDF files. You can download

the reader from Adobe’s website: http://www.adobe.com

3. To read translated and localized warranty information about your product, follow these steps:

a. Enter this part number in the Warranty Document Number field:

78-10747-01C0

b. Select the language in which you would like to view the document.

c. Click Go.

The Cisco warranty page appears.

d. Read the document online, or click the PDF icon to download and print the document in

Adobe Portable Document Format (PDF).

You can also contact the Cisco service and support website for assistance:

http://www.cisco.com/public/Support_root.shtml.

Duration of Hardware Warranty

One (1) Year

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Replacement, Repair, or Refund Policy for Hardware

Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.

Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.

To Receive a Return Materials Authorization (RMA) Number

Contact the company from whom you purchased the product. If you purchased the product directly from Cisco, contact your Cisco Sales and Service Representative.

Complete the information below, and keep it for reference.

Company product purchased from

Company telephone number

Product model number

Product serial number

Maintenance contract number

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 75

Index

Abbreviated Dialing 59 Address Book Synchronization Tool 59 answering calls, options for 18 ASCII label field support 59 audio problems 72 audio, quality of 6 authenticated calls 39 Auto Dial 16 AutoAnswer 46

barge

and privacy 38 and shared lines 36

using 36 BLF 39 Busy Lamp Field

see BLF 39

call activity area, viewing 10 call forwarding

configuring from web page 62

configuring on phone 25

call logs

dialing from a URL entry in 48 erasing 47

viewing and dialing from 47 call park 34 call pickup, using 33 call waiting 18 caller ID 12 call-handling, advanced 32 call-handling, basic 16 calls

answering 18

barging 36

blocking 26

compared to lines 10

conference features for 27

ending 20

forwarding 25, 62

handling multiple 22

holding and resuming 20

icons for 11

maximum per line 10

multiple parties on 27

multiple, switching between 22

muting 21

parking 34

placing 16

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prioritizing 40 redirecting while ringing 33 reporting problems with 72 secure 39 storing and retrieving 34 transferring 23 using DND 26 viewing 10, 22 viewing multiple 22

Cisco Unified Communications Manager

Address Book Synchronizer

Cisco Unified IP Phone

adjusting height of 5 connecting 4 description of 7 feature configuration for 14, 69 illustration of 8 online help for 13 registering 6 securing handset rest 5 web-based services for 56

Cisco Unified IP Phone Expansion Module

7914

Cisco Unified Video Advantage 70 Cisco WebDialer

See also WebDialer 67 Client Matter Code 18 CMC 18 conference calls

Meet-Me 29

removing participants from 30

security-level for 30

types of 27

viewing participants for 30

configuration

options 69 connected 11 corporate directory

dialing from web page with 17

using on phone 17 customization

messages 55

Details softkey, viewing multiparty calls with

47, 48

device configuration page 56 dialing, options for 16 direct transfer 24 directed call park 34 directory

corporate 49

dialing from web page with 17

personal 49

using on phone 17, 47 divert calls to voice message system 24 DND 26 Do Not Disturb 26

encrypted calls 39 ending a call, options for 20 Extension Mobility

log out 42 extension numbers, viewing 10

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 77

FAC 18 Fast Dial service

dialing with 18

Fast Dials

configuring from web page 58

feature buttons

help 9 messages 9 services 10

settings 10 feature menus, using 14 features, availability of 14, 69 footstand

adjusting 5

button, identifying 9 Forced Authorization Code 18 forwarding calls, options for 25

GPickUp 33 group call pickup, using 33

handset

light strip 10

securing in cradle 5

using 45 hanging up, options for 20 headset

answering calls with 18

audio quality 6 button, identifying 10 hanging up with 20 mode 45

obtaining 46 headset performance, general 6 help button, description of 9 help, using 13 hold

and switching calls 22

and transferring 23

using 20 hookswitch clip, removing 5 hunt groups, logging out 35

icons

for call states 11

for lines 11 idle 11 installing, Cisco Unified IP Phone 4 intercom calls 30 intercom line 11

keypad

description of 10

language (locale) settings 61

78 OL-14683-01

line buttons, identifying 9 lines

and call forwarding 25, 62 and call states 11 and using BLF 39 description of 10 icons 11 ring patterns for 62 text label for 62 viewing 10 voice message indicator setting for 62

logging out of hunt groups 35

Malicious Call Identification (MCID), using 40 Meet-Me conferences 29 menus, using 14 messages

indicator for 53, 55

listening to 55 messages button, description of 9 missed calls, records of 47 MLPP, using 40 multiparty calls

identifying in call logs 47, 48

viewing details of 47, 48 multiple calls, handling 22 mute button, description of 10 mute, using 21

navigation button, description of 10 network configuration data, locating 71

on-hook dialing 16 online help, using 13 OPickUp 33 other call pickup, using 33

PAB 49

using from web page 57 park retrieval prefix 34 password, changing 61 Personal Address Book

See PAB 50 Personal Address Book (PAB)

dialing from 18 Personal Address Book, see PAB Personal Directory

using from web page 57 phone lines

buttons for 9

description of 10

viewing 10 phone screen

adjusting contrast of 54

changing language of 54

cleaning 12

features of 10

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.1 79

phone services

configuring

see also User Options web pages PickUp 33 PIN, changing 61 placed calls, records of 47 placing calls, options for 16 prioritizing calls 40 privacy

and shared lines 36

using 38 programmable buttons

description of 9

labels for 10

QRT 72 QRT, using 72 Quality Reporting Tool 72

received calls, records of 47 redial 16 Remote-in-Use icon for shared lines 36 resume, using 20 ring patterns, changing 62 ringer

customizing 53

indicator for 10

safety, warnings 2 secure calls 39 secure conferences 30 security

levels of 40 making and receiving secure calls 39

verifying non-secure calls 39 services button, description of 10 services, subscribing to 60 settings button, description of 10 shared lines

and Remote-in-Use icon 36

description of 35

with barge 36

with privacy 38 softkey buttons

description of 10

labels for 10 sound

See audio, quality of 6 speakerphone

answering calls with 18

button, identifying 10

hanging up with 20

mode 45 speed dial 32

buttons, identifying 9

configuring 59

labels 10, 59

using 17 status data, locating 71 status line, viewing 10

80 OL-14683-01

subscriptions, for phone services 60 suspicious calls, tracing 40 switching calls 22

Tabs, phone and feature 12 TABSynch 59 TAPS, using 6 text, entering on phone 14 Tool for Auto-Registered Phones Support 6 transferring, options for 23 troubleshooting 71

Cisco 7941G-GE - IP Phone VoIP, 7961G, 7961G-GE, 7941G Phone Manual

Specifications and Main Features

Frequently Asked Questions

User Manual