Cisco 7941G, 7961G-GE, 7961G, 7941G-GE User Manual

Download

Phone Guide

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 4.2

INCLUDING LICENSE AND WARRANTY

Corporate Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 526-4100

number

AbbrDial Dial using a speed dial index

Softkey Definitions

Answer Answer a call

line

Back Return to the previous Help topic

Barge Add yourself to a call on a shared

CallBack Receive notification when a busy

Quick Reference

extension becomes available

Cancel Cancel an action or exit a screen

without applying changes

cBarge Add yourself to a call on a shared

line and establish a conference

the cursor when using EditDial

multiparty call in the Missed

Calls and Received Calls logs

CFwdALL Set up/cancel call forwarding

Clear Delete records or settings

Close Close the current window

ConfList View conference participants

Confrn Create a conference call

Delete Remove characters to the right of

Details Open the Details call record for a

Cisco Unified IP Phone

7961G/7961G-GE and

7941G/7941G-GE for

Dial Dial a phone number

DirTrfr Transfer two calls to each other

EditDial Edit a number in a call log

EndCall Disconnect the current call

Erase Reset settings to their defaults

Cisco Unified

CallManager 4.2

Softkey Definitions

Phone Screen Icons

Button Icons

Common Phone Tasks

Exit Return to the previous screen

group

GPickUp Answer a call ringing in another

Press .

View online help on

Common Phone Tasks

after dialing a number.

the Navigation button

while on-hook to see

your Placed Calls log.

Pick up the handset.

the phone

Place a call Go-off hook before or

Redial a number Press Redial. Or press

Switch to the

handset during a call

Press or , then

hang up the handset.

Switch to the

speaker or headset

during a call

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Press Tra nsfer and enter

a target number, then

press Tra ns fer again.

Press more > Confrn,

dial the participant,

Start a standard

then press Confrn again

conference call

Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco

Systems, Inc. or its affiliates in the United States and certain other countries.

All other brands, names, or trademarks mentioned in this document or

Website are the property of their respective owners. The use of the word

partner does not imply a partnership relationship between Cisco and any

other company. (0501R)

choose a call log. To

dial, highlight a listing

and go off-hook.

Transfer a call to a

new number

Mute your phone Press .

Use your call logs Press to

Hold/resume a call Press Hold or Resume.

Edit a number Press EditDial, << or >>.

Speed Dial button configured

Message waiting

Messages

Services

Help

Directories

Settings

Volu me

Speaker

Mute

Headset

Video enabled

Option selected

Feature enabled

Other Features

Call Forwarding enabled

Call on hold

Connected call

Off-hook

Line and Call State

Phone Screen Icons

Button Icons

On-hook

Incoming call

Shared line in use

Authenticated call

Secure call

Secure Calls

Handset in use

Headset in use

Speakerphone in use

Selected Device

Critical Calls

Priority call

Medium priority call

High priority call

Highest priority call

ringing your phone by logging

HLog Prevent hunt group calls from

out of hunt groups

messaging system

iDivert Send a call to your voice

single line to create a conference

Join Join several calls already on a

MeetMe Host a Meet-Me conference call

more Display additional softkeys

associated group

NewCall Make a new call

OPickUp Answer a call ringing in an

system administrator

number

Park Store a call using Call Park

PickUp Answer a call in your group

QRT Submit call problems to the

Redial Redial the most recently dialed

Remove Remove a conference participant

conference call

Resume Resume a call on hold

RmLstC Drop the last party added to a

Save Save the chosen settings

Search Search for a directory listing

Select Select a menu item or call

Tran sfer Transfer a call

Update Refresh content

VidMode Choose a video display mode

<< Delete entered characters

>> Move through entered characters

Getting Started 1

Using this Guide 1 Finding Additional Information 2

More Information about Customizing Your Phone on the Web 2 Safety and Performance Information 2 Accessibility Features 13

Connecting Your Phone 14

An Overview of Your Phone 17

Understanding Buttons and Hardware 17 Understanding Phone Screen Features 21

Cleaning the Phone Screen 21 Understanding Feature Buttons and Menus 22

Understanding the Help System on Your Phone 22 Understanding Lines vs. Calls 23

Understanding Line and Call Icons 23 Understanding Feature Availability 24

Basic Call Handling 25

Placing a Call—Basic Options 25 Placing a Call—Additional Options 26 Answering a Call 27 Ending a Call 28 Using Hold and Resume 28 Using Mute 29 Switching Between Multiple Calls 29 Viewing Multiple Calls 29

iii

Transferring Calls 30 Forwarding All Calls to Another Number 31 Making Conference Calls 32

Understanding Types of Conference Calls 32 Starting and Joining a Standard Conference 33 Starting or Joining a Meet-Me Conference Call 35

Advanced Call Handling 36

Speed Dialing 36 Picking Up a Redirected Call on Your Phone 37 Using a Shared Line 38

Understanding Shared Lines 38 Adding Yourself to a Shared-Line Call 39

Preventing Others from Viewing or Barging a Shared-Line Call 40 Storing and Retrieving Parked Calls 40 Making and Receiving Secure Calls 41 Tracing Suspicious Calls 42 Prioritizing Critical Calls 43 Using Cisco Extension Mobility 44 Logging Out of Hunt Groups 45

Using a Handset, Headset, and Speakerphone 46

Obtaining a Headset 46 Using AutoAnswer 47

Using Phone Settings 48

Customizing Rings and Message Indicators 48 Customizing the Phone Screen 49

Using Call Logs and Directories 51

Using Call Logs 51 Using Corporate Directory on Your Phone 53

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Accessing Voice Messages 54

Accessing Your User Options Web Pages 55

Logging In to the User Options Web Pages 55 Subscribing to Phone Services 56

Understanding Additional Configuration Options 57

Troubleshooting Your Phone 59

General Troubleshooting 59 Viewing Phone Administration Data 60 Using the Quality Reporting Tool 60

Cisco One-Year Limited Hardware Warranty Terms 61

Index 63

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Getting Started

Using this Guide

This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for pointers to commonly used sections.

If you want to... Then...

Explore your phone on your own Press on the phone when you need assistance.

Review safety information See the “Safety and Performance Information” section on

page 2.

Connect your phone See the “Connecting Your Phone” section on page 14.

Use your phone after it is installed Start with the “An Overview of Your Phone” section on page 17.

Learn what the button lights mean See the “Understanding Buttons and Hardware” section on

page 17.

Learn about the display See the “Understanding Phone Screen Features” section on

page 21.

Make calls See the “Placing a Call—Basic Options” section on page 25.

Put calls on hold See the “Using Hold and Resume” section on page 28.

Mute calls See the “Using Mute” section on page 29.

Transfer calls See the “Transferring Calls” section on page 30.

Make conference calls See the “Making Conference Calls” section on page 32.

Set up speed dialing See the “Speed Dialing” section on page 36.

Share a phone number See the “Using a Shared Line” section on page 38.

Use your phone as a speakerphone See the “Using a Handset, Headset, and Speakerphone” section

on page 46.

Change the ring volume or tone See the “Using Phone Settings” section on page 48.

View your missed calls See the “Using Call Logs and Directories” section on page 51.

Listen to your voice messages See the “Accessing Voice Messages” section on page 54.

See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide.

Finding Additional Information

You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

You can access the Cisco website at this URL:

http://www.cisco.com/

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

More Information about Customizing Your Phone on the Web

Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your computer. You can use your Cisco Unified CallManager User Options web pages to establish and customize phone services and to control phone features and settings from your computer. This guide provides a brief overview of these capabilities. For complete instructions, refer to Customizing Your Cisco Unified IP Phone on the Web at the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

Safety and Performance Information

Read the following safety notices before installing or using your Cisco Unified IP Phone:

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Warning

Waarschuwing

Varoitus

IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device.

Statement 1071

SAVE THESE INSTRUCTIONS

BELANGRIJKE VEILIGHEIDSINSTRUCTIES

Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van de standaard praktijken om ongelukken te voorkomen. Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd, wilt raadplegen.

BEWAAR DEZE INSTRUCTIES

TÄRKEITÄ TURVALLISUUSOHJEITA

Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien lausuntonumeroiden avulla.

SÄILYTÄ NÄMÄ OHJEET

Attention

Warnung

Avvertenza

IMPORTANTES INFORMATIONS DE SÉCURITÉ

Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant entraîner des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers liés aux circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents. Pour prendre connaissance des traductions des avertissements figurant dans les consignes de sécurité traduites qui accompagnent cet appareil, référez-vous au numéro de l'instruction situé à la fin de chaque avertissement.

CONSERVEZ CES INFORMATIONS

WICHTIGE SICHERHEITSHINWEISE

Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.

BEWAHREN SIE DIESE HINWEISE GUT AUF.

IMPORTANTI ISTRUZIONI SULLA SICUREZZA

Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di intervenire su qualsiasi apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti. Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento.

CONSERVARE QUESTE ISTRUZIONI

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Advarsel

Aviso

¡Advertencia!

VIKTIGE SIKKERHETSINSTRUKSJONER

Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person. Før du begynner å arbeide med noe av utstyret, må du være oppmerksom på farene forbundet med elektriske kretser, og kjenne til standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten.

TA VARE PÅ DISSE INSTRUKSJONENE

INSTRUÇÕES IMPORTANTES DE SEGURANÇA

Este símbolo de aviso significa perigo. Você está em uma situação que poderá ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer equipamento, tenha conhecimento dos perigos envolvidos no manuseio de circuitos elétricos e familiarize-se com as práticas habituais de prevenção de acidentes. Utilize o número da instrução fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham este dispositivo.

GUARDE ESTAS INSTRUÇÕES

INSTRUCCIONES IMPORTANTES DE SEGURIDAD

Este símbolo de aviso indica peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considere los riesgos de la corriente eléctrica y familiarícese con los procedimientos estándar de prevención de accidentes. Al final de cada advertencia encontrará el número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña a este dispositivo.

GUARDE ESTAS INSTRUCCIONES

Varning!

VIKTIGA SÄKERHETSANVISNINGAR

Denna varningssignal signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanliga förfaranden för att förebygga olyckor. Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning.

SPARA DESSA ANVISNINGAR

6 OL-7762-02

Aviso

INSTRUÇÕES IMPORTANTES DE SEGURANÇA

Este símbolo de aviso significa perigo. Você se encontra em uma situação em que há risco de lesões corporais. Antes de trabalhar com qualquer equipamento, esteja ciente dos riscos que envolvem os circuitos elétricos e familiarize-se com as práticas padrão de prevenção de acidentes. Use o número da declaração fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham o dispositivo.

GUARDE ESTAS INSTRUÇÕES

Advarsel

VIGTIGE SIKKERHEDSANVISNINGER

Dette advarselssymbol betyder fare. Du befinder dig i en situation med risiko for legemesbeskadigelse. Før du begynder arbejde på udstyr, skal du være opmærksom på de involverede risici, der er ved elektriske kredsløb, og du skal sætte dig ind i standardprocedurer til undgåelse af ulykker. Brug erklæringsnummeret efter hver advarsel for at finde oversættelsen i de oversatte advarsler, der fulgte med denne enhed.

GEM DISSE ANVISNINGER

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Warning

Read the installation instructions before you connect the system to its power source.

Ultimate disposal of this product should be handled according to all national laws and regulations.

Warning

Do not work on the system or connect or disconnect cables during periods of lightning activity.

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Warning

To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution when connecting cables.

Caution Inline power circuits provide current through the communication cable. Use the Cisco

provided cable or a minimum 24 AWG communication cable.

Using an External Power Supply

The following warnings apply when you use the external power supply with the Cisco Unified IP Phone:

Warning

Caution Only use the Cisco specified power supply with this product.

This product relies on the building's installation for short-circuit (over current) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors).

The device is designed to work with TN power systems.

The plug-socket combination must be accessible at all times because it serves as the main disconnecting device.

The power supply must be placed indoors.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good quality external devices (speakers, microphones, and headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

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• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.

Caution In European Union countries, use only external speakers, microphones, and headsets that

are fully compliant with the EMC Directive [89/336/EC].

Accessibility Features

A list of accessibility features is available upon request.

Connecting Your Phone

Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the figure and table below to connect your phone.

AUX

10/100 SW 10/100 PC

DC48V

DC adaptor port (DC48V)

AC-to-DC power supply

AC power cord

Network port (10/100 (/10001) SW)

1. Available on gigabit Ethernet phones only.

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113656

Access port (10/100 (/10001) PC)

Handset port

Headset port

Footstand button

Adjusting the Footstand

To change the angle that your phone sits on your desktop, adjust the footstand while pressing the footstand button.

Adjusting the Handset Rest

When you connect your phone, you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle. See the table below for instructions.

1 2 3

120521

Set the handset aside and pull the square plastic tab from the handset rest.

Rotate the tab 180 degrees.

Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.

Return the handset to the handset rest.

Registering with TAPS

After your phone is connected to the network, your system administrator might ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used for a new phone or to replace an existing phone.

To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, hang up. The phone will re-start.

Headset Information

To use a headset, connect it to the headset port on the back of your phone.

Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where

Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network.

In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users.

Cisco Systems recommends the use of good quality external devices, like headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur. See the “Using External Devices” section on page 12 for more information.

The primary reason that a particular headset would be inappropriate for the Cisco Unified IP Phone is the potential for an audible hum. This hum can be heard by either the remote party or by both the remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using a local power cube. See the “Using an External Power Supply” section on page 12 for more information.

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well on Cisco Unified IP Phones.

Nevertheless, it is ultimately still the customer's responsibility to test this equipment in their own environment to determine suitable performance.

For information about headsets, see:

http://www.vxicorp.com/cisco

http://www.plantronics.com/cisco

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An Overview of Your Phone

The Cisco Unified IP Phone 7961G and 7961G-GE (gigabit Ethernet version) and the 7941G and 7941G-GE (gigabit Ethernet version) are full-feature telephones that provide voice communication over the same data network that your personal computer uses, allowing you to place and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls, and so on. The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver the latest technology and advancements in Gigabit Ethernet VoIP telephony. The Cisco Unified IP Phone 7961G and 7961G-GE provide six programmable buttons for phone lines, features, speed-dial numbers and services, while the Cisco Unified IP Phone 7941G and 7941G-GE provide two programmable buttons (see the “Understanding Buttons and Hardware” section on page 17 for more details).

In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities. Depending on configuration, your phone supports:

• Access to network data, XML applications, and web-based services.

• Online customizing of phone features and services from your User Options web pages.

• A comprehensive online help system that displays information on the phone screen.

Understanding Buttons and Hardware

You can use Figure 1 and Figure 2 to identify buttons and hardware on your phone.

Figure 1 Cisco Unified IP Phone 7961G and 7961G-GE

101112131415

Figure 2 Cisco Unified IP Phone 7941G and 7941G-GE

101112131415

137503

137504

18 OL-7762-02

Item Description For more information, see...

Programmable

buttons

Depending on configuration, programmable buttons provide access to:

• Phone lines (line buttons)

• Speed-dial numbers (speed-dial buttons)

• Web-based services (for example, a

Personal Address Book button)

• Phone features (for example, a Privacy

button)

The buttons illuminate to indicate status:

Green, steady—Active call

Green, flashing—Held call

Amber, steady—Privacy in use

Amber, flashing—Incoming call

Red, steady—Remote line in use

• Understanding Phone

Screen Features, page 21

• Basic Call Handling,

page 25

• Speed Dialing, page 36

• Using a Shared Line,

page 38

• Storing and Retrieving

Parked Calls, page 40

Red, flashing—Directed Call Park line unavailable

Phone screen Shows phone features. Understanding Phone Screen

Features, page 21

Footstand button Allows you to adjust the angle of the phone

base.

Messages button Auto-dials your voice message service (varies

by service).

Directories

button

Help button Activates the Help menu. Understanding the Help

Settings button Opens/closes the Settings menu. Use it to

Opens/closes the Directories menu. Use it to access call logs and directories.

control phone screen contrast and ring sounds.

Adjusting the Footstand, page 15

Using Call Logs, page 51.

Using Call Logs, page 51

System on Your Phone, page 22

Using Phone Settings, page 48

Item Description For more information, see...

Services button Opens/closes the Services menu. Accessing Your User Options

Web Pages, page 55

Volume button Controls the handset, headset, and

speakerphone volume (off-hook) and the ringer volume (on-hook).

Speaker button Toggles the speakerphone on or off. When

the speakerphone is on, the button is lit.

Mute button Toggles the Mute feature on or off. When

Mute is on, the button is lit.

Headset button Toggles the headset on or off. When the

headset is on, the button is lit.

Navigation

button

Keypad Allows you to dial phone numbers, enter

Softkey buttons Each button activates a softkey option

Handset light

strip

Allows you to scroll through menus and highlight items. When the phone is on-hook, displays phone numbers from your Placed Calls log.

letters, and choose menu items.

(displayed on your phone screen).

Indicates an incoming call or new voice message.

Using a Handset, Headset, and Speakerphone, page 46

Using Mute, page 29

Using a Handset, Headset, and Speakerphone, page 46

Using Call Logs, page 51

Basic Call Handling, page 25

Understanding Phone Screen Features, page 21

Accessing Voice Messages, page 54

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Understanding Phone Screen Features

This is what your main phone screen might look like with active calls and several feature menus open:

77961

137522

Primary phone

line

Icons for

programmable buttons

Softkey labels Each displays a softkey function. To activate a softkey press the softkey button

Status line Displays audio mode icons, status information, and prompts.

Call activity

area

Phone tab Indicates call activity.

Feature tabs Each feature tab indicates an open feature menu. See the “Understanding

Displays the phone number (extension number) for your primary phone line. When several feature tabs are open, the phone number and the time and date alternate display in this area.

Programmable buttons can serve as phone line buttons, speed-dial buttons, phone service buttons or phone feature buttons. Icons and labels indicate how these buttons are configured. For an icon reference, see the Phone Screen Icons section in the Quick Reference Card at the front of this guide.

Displays current calls per line, including caller ID, call duration, and call state for the highlighted line (standard view). See the “Understanding Line and Call Icons” section on page 23 and the “Viewing Multiple Calls” section on page 29.

Feature Buttons and Menus” section on page 22.

Cleaning the Phone Screen

Gently wipe the phone screen with a soft, dry cloth. Do not use any liquids or powders on the phone. Using anything other than a soft, dry cloth can contaminate phone components and cause failures.

Understanding Feature Buttons and Menus

Press a feature button to open or close a feature menu.

If you want to... Then...

Open or close a feature menu

Scroll through a list or menu

Go back one level in a feature menu

Switch among open feature menus

Press a feature button:

Messages

Services

Directories

Settings

Help

Press the Navigation button.

Press Exit. Pressing Exit from the top level of a menu, closes the menu.

Press a feature tab. Each feature menu has a corresponding tab. The tab is visible when the feature menu is open.

Understanding the Help System on Your Phone

Your Cisco Unified IP Phone provides a comprehensive online help system. Help topics appear on the phone screen. See the following table for details.

If you want to... Then...

View the main menu Press on your phone and wait a few seconds for the menu to display.

Main menu topics include:

• About Your Cisco Unified IP Phone—Details about your phone

• How do I...?—Procedures for common phone tasks

• Calling Features—Descriptions and procedures for calling features

• Help—Tips on using and accessing Help

Learn about a button or softkey

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Press , then quickly press a button or softkey.

If you want to... Then...

Learn about a menu item

Get help using Help Press . Choose Help from the main menu.

Press , , or to display a feature menu. Highlight a menu item, then press twice quickly.

Understanding Lines vs. Calls

To avoid confusion about lines and calls, refer to these descriptions:

Lines—Each line corresponds to a phone number (or extension) that others can use to call you. The Cisco Unified IP Phone 7961G/7961G-GE supports one to six lines and the Cisco Unified IP Phone 7941G/7941G-GE supports one to two lines, depending on configuration. To see how many lines you have, look at the right side of your phone screen. You have as many lines as you have directory numbers and phone line icons: .

Calls—Each line can support multiple calls. By default, your phone supports four connected calls per line, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.

Understanding Line and Call Icons

Your phone displays icons to help you determine the call and line state.

Icon Call State Description

On-hook line No call activity on this line.

Off-hook line You are dialing a number or an outgoing call is ringing. See the “Placing

a Call—Basic Options” section on page 25 for dialing options.

Connected call You are currently connected to the other party.

Ringing call An incoming call is ringing on one of your lines. See the “Answering a

Call” section on page 27 for details.

Call on hold You have put this call on hold.

Remote-in-use Another phone that shares your line has a connected call. See the “Using

a Shared Line” section on page 38 for details.

Authenticated call

Encrypted call See the “Making and Receiving Secure Calls” section on page 41.

See the “Making and Receiving Secure Calls” section on page 41.

Understanding Feature Availability

Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator if you have questions about feature operation or availability.

24 OL-7762-02

Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information.

Placing a Call—Basic Options

Here are some easy ways to place a call on your Cisco Unified IP Phone.

If you want to... Then... For more information, see...

Place a call using the handset Pick up the handset and enter a

number.

Place a call using the speakerphone

Place a call using a headset Press and enter a number. Or if

Redial a number Press Redial to dial the last number, or

Place a call when another call is active (using the same line)

Dial from a call log 1. Choose > Missed Calls,

Press and enter a number. Using a Handset, Headset,

is lit, press New Call and enter a number.

press the Navigation button (with the phone idle) to see your Placed Calls.

1. Press Hold.

2. Press New Call.

3. Enter a number.

Received Calls, or Placed Calls.

2. Select the listing or scroll to it and

go off-hook.

An Overview of Your Phone, page 17

and Speakerphone, page 46

Using a Handset, Headset, and Speakerphone, page 46

Using Call Logs, page 51

Using Hold and Resume, page 28

Using Call Logs, page 51

Tips

• You can dial on-hook without a dial tone (predial). To predial, enter a number, then go off-hook

by lifting the handset or pressing Dial, , or .

• When you pre-dial, your phone tries to anticipate the number you are dialing by displaying

matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, press the number, or scroll to it and go off-hook.

• If you make a mistake while dialing, press << to erase digits.

Placing a Call—Additional Options

You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options

If you want to... Then... For more information, see...

Place a call while another call is active (using a different line)

Speed dial a number Do one of the following:

Dial from a corporate directory on the phone

Dial from a corporate directory using Cisco WebDialer

Use Cisco CallBack to receive notification when a busy or ringing extension is available

Make a priority (precedence) call

Dial from a Personal Address Book (PAB) entry

1. Press for the new line. The call

on the first line will be placed on hold automatically.

2. Enter a number.

• Press (a speed-dial button).

• Use the Abbreviated Dial feature.

• Use the Fast Dial feature.

1. Choose > Corporate

Directory (exact name can vary).

2. Enter a name and press Search.

3. Highlight a listing and go

off-hook.

1. Open a web browser and go to a

WebDialer-enabled your company directory.

2. Click a number that you want to

dial.

1. Press CallBack while listening to

the busy tone or ring sound.

2. Hang up. Your phone alerts you

when the line is free.

3. Place the call again.

Enter the MLPP access number, then enter the phone number.

Choose > PAB service

(exact names might vary).

2. Highlight the listing and go

off-hook. Or press the listing on your touchscreen.

Using Hold and Resume, page 28

Speed Dialing, page 36

Using Call Logs, page 51

Customizing Your Cisco Unified IP Phone on the Web:

http://www.cisco.com/univ ercd/cc/td/doc/product/voic e/c_ipphon/index.htm

Your system administrator

Prioritizing Critical Calls, page 43

Logging In to the User Options Web Pages, page 55

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If you want to... Then... For more information, see...

Place a call using a billing or tracking code

Place a call using your Cisco Extension Mobility profile

1. Dial a number.

2. After the tone, enter a client

matter code (CMC) or a forced authorization code (FAC).

Your system administrator

Using Cisco Extension Mobility, page 44

Answering a Call

You can answer a call by lifting the handset, or you can use other options if they are available on your phone.

If you want to... Then... For more information, see...

Answer with a headset Press , if unlit.

Or, if is already lit, press Answer or (the flashing line button).

Answer with the speakerphone

Switch from a connected call to answer a new call

Answer using call waiting Press Answer. Using Hold and Resume,

Send a call to your voice messaging system

Auto-connect calls Use AutoAnswer. Using AutoAnswer, page 47

Retrieve a parked call on another phone

Use your phone to answer a call ringing elsewhere

Answer a priority call Hang up the current call and press

Press , Answer, or (flashing). Using a Handset, Headset,

Press Answer, or if the call is ringing on a different line, press (flashing).

Press iDivert. Accessing Voice Messages,

Use Call Park or Directed Call Park. Storing and Retrieving

Use Call Pickup. Picking Up a Redirected

Answer.

Using a Handset, Headset, and Speakerphone, page 46

and Speakerphone, page 46

Using Hold and Resume, page 28

page 28

page 54

Parked Calls, page 40

Call on Your Phone, page 37

Prioritizing Critical Calls, page 43

Ending a Call

To end a call, hang up. See the following table for details.

If you want to... Then...

Hang up while using the handset Return the handset to its cradle. Or press EndCall.

Hang up while using the headset Press . If you want to keep headset mode activate, press

EndCall.

Hang up while using the speakerphone Press or EndCall.

Hang up one call but preserve another call on the same line

Press EndCall. If necessary, remove the call from hold first.

Using Hold and Resume

Only one call can be active at any given time; all other calls will be placed on hold.

If you want to... Then...

Put a call on hold 1. Make sure the call you want to put on hold is highlighted.

2. Press Hold.

Remove a call from hold on the current line

Remove a call from hold on a different line

1. Make sure that the appropriate call is highlighted.

2. Press Resume.

Press for the appropriate line.

If a single call holding on this line, the call automatically resumes. If multiple calls are holding, scroll to the appropriate call and press Resume.

Tips

• Engaging the Hold feature typically generates music or a beeping tone.

• A held call is indicated by the call-on-hold icon: .

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Using Mute

With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use mute in conjunction with the handset, speakerphone, or a headset.

If you want to... Then...

Toggle Mute on Press .

Toggle Mute off Press .

Switching Between Multiple Calls

You can switch between multiple calls on one or more lines. If the call you want to switch to is not automatically highlighted, use the Navigation button to scroll to it.

If you want to... Then...

Switch between calls on one line

Switch between calls on different lines

Switch from a connected call to answer a ringing call

1. Make sure the call that you want to switch to is highlighted.

2. Press Resume.

Any active call is placed on hold and the selected call is resumed.

Press for the line that you are switching to.

If a single call is holding on the line, the call automatically resumes. If multiple calls are holding, highlight the appropriate call and press Resume.

Press Answer, or if the call is ringing on a different line, press . Any active call is placed on hold and the selected call is resumed.

Viewing Multiple Calls

Understanding how multiple calls are displayed on your phone can help you organize your call-handling efforts.

In standard viewing mode, your phone displays calls as follows for the highlighted line:

• Calls with the highest precedence and longest duration display at the top of the list.

• Calls of a similar type are grouped together. For example, calls that you have interacted with are

grouped near the top, and calls on hold are grouped last.

You can use these additional methods to view multiple calls on multiple lines:

If you want to... Then...

View calls on another line

See an overview of line activity (one call per line)

1. Press .

2. Immediately press the line button .

Press for the highlighted line.

The phone to switches to call overview mode, displaying only one call per line. The displayed call is either the active call or the held call with the longest duration.

To return to the standard view, press , then immediately press the line button.

Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.

If you want to... Then...

Transfer a call without talking to the transfer recipient

Talk to the transfer recipient before transferring a call (consult transfer)

1. From an active call, press Transfe r.

2. Enter the target number.

3. Press Transfer again to complete the transfer or EndCall to cancel.

Note

If your phone supports on-hook transfer, you can alternately complete the transfer by hanging up.

1. From an active call, press Transfe r.

2. Enter the target number.

3. Wait for the transfer recipient to answer.

4. Press Tra n sfer again to complete the transfer or EndCall to cancel.

If your phone supports on-hook transfer, you can alternately complete the transfer by hanging up.

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If you want to... Then...

Transfer two current calls to each other without staying on the line (direct transfer)

Redirect a call to your voice messaging system

1. Scroll to highlight any call on the line.

2. Press Select.

3. Repeat this process for the second call.

4. With one of the selected calls highlighted, press DirTrfr. (To

display DirTrfr, you might need to press more.)

The two calls connect to each other and drop you from the call.

Note

Press iDivert. The call is automatically transferred to your voice message greeting. You can use iDivert with a call that is active, ringing, or on hold.

If you want to stay on the line with the callers, use Join instead.

Tips

• If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press

Transf er and then hang up.

• If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again

places the call on hold.

• You cannot use Transf er to redirect a call on hold. Press Resume to remove the call from hold

before transferring it.

Forwarding All Calls to Another Number

You can use Call Forward All to redirect incoming calls from your phone to another number.

If you want to... Then...

Set up call forwarding on your primary line

Cancel call forwarding on your primary line

Verify that call forwarding is enabled on your primary line

Press CFwdALL and enter a target phone number.

Press CFwdALL.

Look for:

• The call forward icon above the primary phone number: .

• The call forwarding target number in the status line.

If you want to... Then...

Set up or cancel call forwarding remotely, or for a non-primary line

Note When call forwarding is enabled for any line other than the primary line, your phone does not

provide you with any confirmation that calls are being forwarded. Instead, you must confirm your settings in the User Options pages. See the “Logging In to the User Options Web Pages” section on page 55.

Tips

• You must enter the call forward target number exactly as you would dial it from your phone. For

example, enter an access code or the area code, if necessary.

• You can forward your calls to a traditional analog phone or to another IP phone, although your

system administrator might restrict the call forwarding feature to numbers within your company.

• You must configure this feature per line; if a call reaches you on a line where call forwarding is

not enabled, the call will ring as usual.

1. Log in to your User Options web pages and select a device.

2. Choose Forward all calls...

3. Choose your primary line or any secondary line.

4. Choose to redirect calls to voice messaging or to another

number.

Making Conference Calls

Your Cisco Unified IP Phone allows you to join three or more people into one telephone conversation, creating a conference call.

Understanding Types of Conference Calls

There are two types of conference calls: Standard and Meet-Me.

Standard Conference Calls

you can create a standard conference in different ways, depending on your needs and the softkeys available on your phone:

• Confrn—Use this softkey to establish a standard conference by calling each participant. Standard

conference calling is a default feature available on most phones.

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• Join—Use this softkey to establish a standard conference by joining several calls already on one

line.

• cBarge—Use this softkey to add yourself to an existing call on a shared line and to turn the call

into a standard conference call. This feature is available only on phones that use shared lines.

See the “Starting and Joining a Standard Conference” section on page 33 for additional instructions.

Meet-Me Conference Calls

You can create a Meet-Me conference by calling the Meet-Me phone number at a specified time.

See the “Starting or Joining a Meet-Me Conference Call” section on page 35 for additional instructions.

Starting and Joining a Standard Conference

A standard conference allows at least three people to participate in a single call.

If you want to... Then...

• Create a conference by

calling participants

• Add new participants to

an existing conference

Create a conference by joining two or more existing calls

Participate in a conference Answer the phone when it rings.

Create a conference by barging a call on shared line

1. From a connected call, press Confrn. (You may need to press the

more softkey to see Confrn.)

2. Enter the participant’s phone number.

3. Wait for the call to connect.

4. Press Confrn again to add the participant to your call.

5. Repeat to add additional participants.

1. Make sure that you have two or more calls on a single line.

2. Highlight a call that you want to add to the conference.

3. Press Select.

The selected call displays this icon .

4. Repeat this process for each call that you want to add.

5. From one of the selected calls, press Join. (You may need to press

the more softkey to see Join.)

Note

Highlight a call on a shared line and press cBarge. (You may need to press the more softkey to display cBarge.)

See the “Using a Shared Line” section on page 38.

The active call is automatically selected.

If you want to... Then...

View a list of conference participants

Get an updated list of conference participants

See who started the conference

Drop the last party added to the conference

Remove any conference participant

End your participation in a standard conference

1. Highlight an active conference.

2. Press ConfList.

Participants are listed in the order in which they join the conference with the most recent additions at the top.

While viewing the conference list, press Update.

While viewing the conference list, locate the person listed at the bottom of the list with an asterisk (*) next to the name.

Press RmLstC.

You can remove participants only if you initiated the conference call.

1. Highlight the participant’s name.

2. Press Remove.

You can remove participants only if you initiated the conference.

Hang up or press EndCall.

Tips

• Calls must be on the same line before you can add them to a conference. If calls are on different

lines, transfer them to a single line before using Confrn or Join.

• Depending on how your phone is configured, if you leave a conference after creating it, the

conference might end. To avoid this, transfer the conference before hanging up.

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Starting or Joining a Meet-Me Conference Call

Meet-Me conferencing allows you to start or join a conference by calling the conference number.

If you want to... Then...

Start a Meet-Me conference 1. Obtain a Meet-Me phone number from your system administrator.

2. Distribute the number to participants.

3. When you are ready to start the meeting, go off-hook to invoke a

dial tone, then press MeetMe.

4. Dial the Meet-Me conference number.

Participants can now join the conference by dialing in.

Note

Join a Meet-Me conference Dial the Meet-Me conference number (provided by the conference

initiator).

Note

End a Meet-Me conference All participants must hang up.

The conference does not automatically end when the conference initiator disconnects.

Participants hear a busy tone if they call the conference before the initiator has joined. In this case, participants must call back.

You will hear a busy tone if you call the conference before the initiator has joined. In this case, try your call again.

Advanced Call Handling

Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment.

Speed Dialing

Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call. Depending on configuration, your phone can support several speed-dial features:

• Speed-dial buttons

• Abbreviated Dialing

• Fast Dials

Note • To set up speed-dial buttons and Abbreviated Dial, you must access your User Options

web pages. See “Logging In to the User Options Web Pages” section on page 55.

• Alternately, your system administrator can configure speed-dial features for you.

If you want to... Then...

Use speed-dial buttons

Use Abbreviated Dial

Use Fast Dial 1. Subscribe to the Fast Dial service and set up Fast Dial codes from your User

36 OL-7762-02

1. Set up speed-dial buttons from your User Options web pages.

2. To place a call, press (a speed-dial button).

1. Set up Abbreviated Dialing codes from your User Options web pages.

2. To place a call, enter the Abbreviated Dialing code and press AbbrDial.

Options web pages. See the “Subscribing to Phone Services” section on page 56.

2. To place a call, choose > Fast Dial service on your phone (exact name

might vary), then highlight a listing and go off-hook. Or press the listing on your phone screen.

Picking Up a Redirected Call on Your Phone

Call PickUp allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling with coworkers.

If you want to... Then...

Answer a call that is ringing on another extension within your call pickup group

Answer a call that is ringing on another extension outside of your group

Answer a call that is ringing on another extension in your group or in an associated group

1. Do one of the following:

• If the PickUp softkey is available, press it.

• If the PickUp softkey is not available, go off-hook

to display it, then press PickUp.

• If your phone supports auto-pickup, you are now

connected to the call.

2. If the call rings, press Answer to connect to the call.

1. Do one of the following:

• If the GPickUp softkey is available, press it.

• If the GPickUp softkey is not available, go

off-hook to display it, then press GPickUp.

2. Enter the group pickup code.

If your phone supports auto-pickup, you are now connected to the call.

3. If the call rings, press Answer to connect to the call.

1. Do one of the following:

• If the OPickUp softkey is available, press it.

• If the OPickUp softkey is not available, go

off-hook to display it, then press OPickUp.

• If your phone supports auto-pickup, you are now

connected to the call.

2. If the call rings, press Answer to connect to the call.

Tips

• Depending on how your phone is configured, you might receive an audio and/or visual alert about

a call to your pickup group.

• Pressing PickUp and GPickUp connects you to the call that has been ringing for the longest time.

• Pressing OPickUp connects you to the call in the pickup group with the highest priority.

• If you have multiple lines and want to pick up the call on a non-primary line, first press for

the desired line, then press a Call PickUp softkey.

Using a Shared Line

Your system administrator might ask you to use a shared line if you:

• Have multiple phones and want one phone number

• Share call-handling tasks with co-workers

• Handle calls on behalf of a manager

Understanding Shared Lines

Remote-in-Use

The Remote-in-Use icon appears when another phone that shares your line has a connected call. You can place and receive calls as usual on the shared line, even when the Remote-in-Use icon appears.

Sharing Call Information and Barging

Phones that share a line each display information about calls that are placed and received on the shared line. This information might include caller ID and call duration. (See the Privacy section for exceptions.)

When call information is visible in this way, you and coworkers who share a line can add yourselves to calls using either Barge or cBarge. See the “Adding Yourself to a Shared-Line Call” section on page 39.

Privacy

If you do not want co-workers who share your line to see information about your calls, enable the Privacy feature. Doing so also prevents co-workers from barging your calls. See the “Preventing Others from Viewing or Barging a Shared-Line Call” section on page 40.

Note The maximum number of calls that a shared line supports can vary by phone.

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Adding Yourself to a Shared-Line Call

Depending on how your phone is configured, you can add yourself to a call on a shared line using Barge or cBarge.

If you want to... Then...

See the shared line is in use

View details about current calls on the shared line

Add yourself to a call on a shared line using the Barge softkey

Add yourself to a call on a shared line using the cBarge softkey

Add new conference participants to a call that you have barged

Leave a barged call Hang up.

Look for the Remote-in-Use icon appears: next to a red line button .

Press the red line button for the remote-in-use line. All non-private calls appear in the call activity area of the phone screen.

1. Highlight a remote-in-use call.

2. Press Barge. (You may need to press the more softkey to display

Barge.)

Other parties hear a beep tone announcing your presence.

Unlike Barge, cBarge converts the call into a standard conference call, allowing you to add new participants. See the “Making Conference Calls” section on page 32.

Barge the call using cBarge, if available.

Unlike Barge, cBarge converts the call into a standard conference call, allowing you to add new conference participants to the call. See the “Making Conference Calls” section on page 32.

If you hang up after using Barge, the remaining parties hear a disconnect tone and the original call continues.

If you hang up after using cBarge, the call remains a conference call (provided at least three participants remain on the line).

Tips

• If a phone that is using the shared line has Privacy enabled, call information and barge softkeys

will not appear on the other phones that share the line.

• You will be disconnected from a call that you have joined using Barge if the call is put on hold,

transferred, or turned into a conference call.

Preventing Others from Viewing or Barging a Shared-Line Call

If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls.

If you want to... Then...

Prevent others from viewing or barging any calls on a shared line

Allow others to view or barge calls on a shared line

Tips

• If the phone that shares your line has Privacy enabled, you can make and receive calls using the

shared line as usual.

• The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple

shared lines and Privacy is enabled, coworkers will not be able to view or barge calls on any of your shared lines.

• When you place a call on hold, caller ID information (calling name and number) is displayed on

the shared line appearance even when Privacy is enabled. Your system administrator can restrict the display of caller ID information for held calls when Privacy is enabled. However, in this case, you can only retrieve the call from the phone used to place the call on hold.

1. Press Private .

2. To verify that Privacy is on, look for the Privacy-enabled

icon next to an amber line button .

1. Press Private .

2. To verify that Privacy is off, look for the Privacy-disabled

icon next to an unlit line button .

Storing and Retrieving Parked Calls

You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified CallManager system (for example, a phone at a co-worker’s desk or in a conference room). You can park a call by using these methods:

• Call Park—Use the Park softkey to store the call. Your phone displays the call park number where

the system stored your call. You must record this number and then use the same number to retrieve the call.

• Directed Call Park—Use the Transf er softkey to direct the call to a specific directed call park

number that you dial or speed dial. To retrieve the call from a directed call park number, you must dial the park retrieval prefix and then dial or speed dial the same directed call park number.

• You can use a Directed Call Park button to speed-dial the directed call park number and to

monitor whether a directed call park number is occupied or available

40 OL-7762-02

If you want to... Then...

Store an active call using Call Park

Retrieve a parked call Enter the call park number from any Cisco Unified IP Phone in your

Direct and store an active call at a directed call park number

Retrieve a parked call from a directed call park number

1. During a call, press Park. (You may need to press the more softkey to

see Park.)

2. Note the call park number displayed on your phone screen.

3. Hang up.

network to connect to the call.

1. During a call, press Transfer.

2. Press (Directed Call Park button) with the park-unoccupied icon

to speed dial the directed call park number. A blinking Directed Call Park button and the park-occupied icon indicate that the directed call park number is not available.

3. Press Trans fe r again to finish storing the call.

From any phone in the network, enter the park retrieval prefix and dial the directed call park number. Or you can press the (Directed Call Park button) with the park-occupied icon to connect to the call.

Tips

• You have a limited amount of time to retrieve a parked call before it reverts to ringing at the

original number. See your system administrator for details.

• Your system administrator can assign Directed Call Park buttons to available line buttons on your

phone or on your Cisco Unified IP Phone Expansion Module 7914.

• You can dial directed call park numbers if you do not have Directed Call Park buttons on your

phone. However, you will not be able to see the status of the directed call park number.

Making and Receiving Secure Calls

Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls.

Your phone is capable of supporting these types of calls:

• Authenticated call—The identities of all phones participating in the call have been verified.

• Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation)

within the Cisco Unified IP network. Encrypted calls are also authenticated.

• Non-secure call—At least one of the participating phones or the connection does not support these

security features, or the phones cannot be verified.

If you want to... Then...

Check the security level of a call Look for a security icon in the top right corner of the call

activity area, next to the call duration timer:

Authenticated call

Encrypted call

Neither security icon appears if the call is non-secure.

Determine if secure calls can be made in your company

Note There are interactions, restrictions, and limitations that affect how security features work on

your phone. For more information, ask your system administrator.

Contact your system administrator.

Tracing Suspicious Calls

If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages.

If you want to... Then...

Notify your system administrator about a suspicious or harassing call

42 OL-7762-02

Press MCID.

Your phone plays a tone and displays the message, “MCID successful”.

Prioritizing Critical Calls

In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.

Keep these terms in mind:

• Precedence indicates the priority associated with a call.

• Preemption is the process of ending an existing, lower priority call while accepting a higher

priority call that is sent to your phone.

If you... Then...

Want to choose a priority (precedence) level for an outgoing call

Want to make a priority (precedence) call

Hear a special ring (faster than usual) or special call waiting tone

Want to view priority level of a call Look for an MLPP icon on your phone screen:

Contact your system administrator for a list of corresponding precedence numbers for calls.

Enter the MLPP access number (provided by your system administrator) followed by the phone number.

You are receiving a priority (precedence) call. An MLPP icon on your phone screen indicates the priority level of the call.

Priority call

Medium priority (immediate) call

High priority (flash) call

Highest priority (flash override) or Executive Override call

Higher priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is normal (routine).

Want to accept a higher-priority call Answer the call as usual. If necessary, end an active call first.

Hear a continuous tone interrupting your call

You or the other party are receiving a call that must preempt the current call. Hang up immediately to allow the higher priority call to ring through.

Tips

• When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting

tones that differ from the standard tones.

• If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.

Using Cisco Extension Mobility

Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you.

If you want to... Then...

2. Enter your user ID and PIN (provided by your system administrator).

3. If prompted, select a device profile.

Log out of EM 1. Choose > EM Service (name can vary).

2. When prompted to log out, press Ye s.

Tips

• EM automatically logs you out after a certain amount of time. This time limit is established by

your system administrator.

• Changes that you make to your EM profile (from the User Options web pages) take effect the next

time that you log in to EM on a phone.

• Settings that are controlled on the phone only are not maintained in your EM profile.

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Logging Out of Hunt Groups

If your organization receives a large number of incoming calls, you might be a member of a hunt group. A hunt group includes a series of directory numbers that share the incoming call load. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group and directs the call to that phone.

When you are away from your phone, you can prevent hunt group calls from ringing your phone by logging out of hunt groups.

If you want to... Then...

Log out of hunt groups to temporarily block hunt group calls

Tip

Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone.

Press HLog. Your phone screen displays, “Logged out of Hunt Group.”

Press HLog.

Using a Handset, Headset, and Speakerphone

You can use your phone with a handset, headset, or speakerphone.

If you want to... Then...

Use the handset Lift it to go off-hook; replace it to go on-hook.

Use a headset Press to toggle headset mode on and off. If you use

AutoAnswer, see the “Using AutoAnswer” section on page 47 for exceptions.

You can use the headset in conjunction with all of the controls on your phone, including and .

Use the speakerphone Press to toggle speakerphone mode on or off.

Many of the actions you can take to dial a number or answer a call will automatically trigger speakerphone mode, assuming that the handset is in its cradle and is not lit.

Switch to the headset or speakerphone (from the handset) during a call

Switch to the handset (from the speakerphone or headset) during a call

Adjust the volume level for a call

Press or , then hang up the handset.

Lift the handset (without pushing any buttons).

Press during a call or after invoking a dial tone.

This action adjusts the volume for the handset, speakerphone, or headset, depending on which device is in use.

Press Save to preserve the volume level for future calls.

Obtaining a Headset

Your phone supports four- or six-wire headset jacks. For information about purchasing headsets, see the “Headset Information” section on page 15.

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Using AutoAnswer

When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system administrator configures AutoAnswer to use either the speakerphone or a headset. You might use AutoAnswer if you receive a high volume of incoming calls.

If you... Then...

Use AutoAnswer with a headset

Use AutoAnswer with the speakerphone

Keep headset mode active (in other words, keep illuminated) even when you are not on a call.

To keep headset mode active, do one of the following:

• Press EndCall to hang up

• Press New Call or Dial to place new calls.

If your phone is set up to use AutoAnswer in headset mode, calls will be answered automatically only if is illuminated. Otherwise, calls will ring normally and you will need to manually answer them.

Keep the handset in the cradle and headset mode inactive ( unlit).

Otherwise, calls will ring normally and you will need to manually answer them.

Using Phone Settings

You can customize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings.

Customizing Rings and Message Indicators

You can customize the way your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone.

If you want to... Then...

Change the ring sound 1. Choose > User Preferences > Rings.

2. Choose a phone line or the default ring setting.

3. Choose a ring tone to play a sample of it.

4. Press Select and Save to set the ring tone, or press Cancel.

(Press Default to apply the default ring setting to a selected phone line.)

Change the ring pattern (flash-only, ring once, beep-only, etc.)

Adjust the volume level for the phone ringer

Change the way that the voice message light on your handset works

1. Log in to your User Options web pages. (See the “Logging In to the

User Options Web Pages” section on page 55.)

2. Choose Change the Ring Settings for your phone.

Note

Press while the handset is in the cradle and the headset and speakerphone buttons are off. The new ringer volume is saved automatically.

Note

Before you can access the “Change the Ring Settings...” item from the User Options web pages, your system administrator might need to enable this option for your phone.

1. Log in to your User Options web pages. (See the “Logging In to the

User Options Web Pages” section on page 55.)

2. Choose Change the Message Waiting Lamp policy...

Typically, the default system policy for the voice message light on your handset tells your phone to always light to indicate a new voice message.

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Customizing the Phone Screen

You can adjust some settings on your phone screen to fit your needs.

If you want to... Then...

Change the phone screen contrast

Change the background image

Change the language 1. Log in to your User Options web pages. (See the “Logging In to the

Change the text label 1. Log in to your User Options web pages. (See the “Logging In to the

1. Choose > User Preferences > Contrast.

2. To make adjustments, press Up, Down or .

3. Press Save. Or press Cancel.

Note

If you accidentally save a very light or very dark contrast and cannot see the phone screen display:

Press and then press 1, 3 on the keypad.

Next, press to change the contrast until you can see the phone screen display, and then press Save.

1. Choose > User Preferences > Background Images.

2. Scroll to view available images and press Select to choose an image.

3. Press Preview to see a larger view of the background image.

4. Press Exit to return to the selection menu.

5. Press Save to accept the image or press Cancel.

If you do not see a selection of images, then this option has not been enabled on your system.

User Options Web Pages” section on page 55.)

2. Choose Change the Locale...

User Options Web Pages” section on page 55.)

2. Choose Change the Line Text Label...

Your system administrator must enable access to this feature for you.

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Using Call Logs and Directories

This section describes how you can use call logs and directories. To access both features, use the Directories button .

Using Call Logs

Your phone maintains records of your missed, placed, and received calls.

If you want to... Then...

View your call logs Choose > Missed Calls, Placed Calls, or Received Calls. Each stores up

to 100 records. To view a truncated listing, highlight it and press EditDial.

Erase your call logs Press , then press Clear. Doing so erases all call records in all logs.

Dial from a call log (while not on another call)

1. Choose > Missed Calls, Placed Calls, or Received Calls.

2. Highlight a call record from the log.

Note

If the Details softkey displays, then that call is the primary entry of a multiparty call. See the Tips section below.

3. If you need to edit the displayed number, press EditDial followed by << or

>>. To delete the number, press EditDial followed by Delete. (You may need to press the more softkey to display Delete.)

4. Go off-hook to place the call.

If you want to... Then...

Dial from a call log (while connected to another call)

1. Choose > Missed Calls, Placed Calls, or Received Calls.

2. Highlight a call record from the log.

Note

3. If you need to edit the displayed number, press EditDial followed by << or

>>. To delete the number, press EditDial followed by Delete. (You may need to press the more softkey to display Delete.)

4. Press Dial.

5. Choose a menu item to handle the original call:

• Hold—Puts the first call on hold and dials the second.

• Trans fe r —Transfers the first party to the second and drops you from the

call. (Press Transf er again after dialing to complete the action.)

• Conference—Creates a conference call with all parties, including you.

(Press Confrn again after dialing to complete the action.)

• EndCall—Disconnects the first call and dials the second.

If the Details softkey displays, then that call is the primary entry of a multiparty call. See the Tips section below.

Tips

To view the complete call record of a multiparty call, press Details. The Details record shows two entries for each missed or received multiparty call. The entries are listed in reverse chronological order:

• The first logged entry is the name/number of the last completed call of a multiparty call received

on your phone.

• The second logged entry is the name/number of the first completed call of a multiparty call

received on your phone.

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Using Corporate Directory on Your Phone

Depending on configuration, your phone can provide access to a corporate directory which you can use to place calls to coworkers. Corporate Directory is set up and maintained by your system administrator.

If you want to... Then...

Dial from a corporate directory (while not on another call)

Dial from a corporate directory (while connected to another call)

1. Choose > Corporate Directory (exact name can vary).

2. Use your keypad to enter a full or partial name and press Search.

3. To dial, select the listing that you want to dial, or scroll to the listing and

go off-hook.

1. Choose > Corporate Directory (exact name can vary).

2. Use your keypad to enter a full or partial name and press Search.

3. Scroll to a listing and press Dial.

4. Choose a menu item to handle the original call:

• Hold—Puts the first call on hold and dials the second.

• Trans fe r —Transfers the first party to the second and drops you from the

call. (Press Transf er again after dialing to complete the action.)

• Conference—Creates a conference call with all parties, including you.

(Press Confrn again after dialing to complete the action.)

• EndCall—Disconnects the first call and dials the second.

Tip

Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.

Accessing Voice Messages

To access voice messages, use the Messages button .

Note Your company determines the voice message service that your phone system uses. For the most

accurate and detailed information, refer to the documentation that came with your voice message service.

If you want to... Then...

Set up and personalize your voice message service

See if you have a new voice message

Listen to your voice messages or access the voice messages menu

Send a call to your voice message system

Press and follow the voice instructions.

If a menu appears on your touchscreen, choose an appropriate menu item.

Look for:

• A steady red light on your handset. (This indicator can vary. See the

“Customizing Rings and Message Indicators” section on page 48.)

• A flashing message waiting icon and text message on your screen.

Press .

Depending on your voice message service, doing so either auto-dials the message service or provides a menu on your screen.

Press iDivert.

The iDivert feature automatically transfers a call (including a ringing or held call) to your voice message system. Callers will hear your voice message greeting and can leave you a message.

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Accessing Your User Options Web Pages

Because your Cisco Unified IP Phone is a network device, it can share information with other network devices in your company, including your computer and web-based services accessible using a web browser on your computer.

You can establish phone services, and control settings and features from your computer using the Cisco Unified CallManager User Options web pages. Once you configure features and services on the web pages, you can access them on your phone.

For example, you can set up speed dial buttons from your web pages, then access them on your phone.

This section describes how to access your User Options web pages and how to subscribe to phone services. For more details about the features you can configure and the phone services to which you can subscribe, refer to Customizing Your Cisco Unified IP Phone on the Web at the following URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

Logging In to the User Options Web Pages

Procedure

Step 1 Obtain a User Options URL, user ID, and default password from your system administrator. Step 2 Open a web browser on your computer and enter the URL (provided by your system

administrator) and log on.

Step 3 From the general menu, select your device type (phone model) in the “Select a device”

drop-down list.

After you make your selection, a context-sensitive menu appears with options appropriate for your device type.

Step 4 Choose a feature option to display the configuration page, and then make appropriate

selections or changes.

Step 5 Click Update to apply and save your changes. Step 6 Click Return to the Menu to go back to the context-sensitive menu, or click Log Off to exit

the User pages.

Subscribing to Phone Services

Before you can access subscription phone services on your phone, you need to subscribe to them by using your computer to access the User Options web pages. (See the “Logging In to the User Options Web Pages” section on page 55 for help logging in.)

Phone services can include:

• Web-based information, such as stock quotes, movie listings, and weather reports

• Network data, such as corporate calendars and searchable directories

• Phone features, such as My Fast Dials and a Personal Address Book

Refer to the following table for more information.

If you want to... Then do this after you log in and select your device type...

Subscribe to a service From the main menu, choose Configure your Cisco Unified IP Phone

Services. Select a service from the “Available Services” drop-down list and

click Continue. Enter more information upon request (such as a zip code or PIN), then click Subscribe.

Change or end subscriptions

Add a service to a programmable button

Access a service on your phone

Learn how to use phone services

From the main menu, choose Configure your Cisco Unified IP Phone

Services. Click a service in the “Your Subscribed Services” panel. Click Update after making changes, or click Unsubscribe.

After subscribing to a service, choose Add/Update your Service URL Buttons from the main menu. For each available button, select a service from the drop-down list and enter a text description. Click Update after making changes. Your system administrator determines how many programmable buttons are available for services and might assign service buttons to your phone.

Press on your phone. Or, if you have added a service to a programmable button , press the button.

See Customizing Your Cisco Unified IP Phone on the Web: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

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Understanding Additional Configuration Options

Your system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropriate. The table below provides an overview of some configuration options that you might want to discuss with your phone system administrator based on your calling needs or work environment.

Note You can locate Phone Guides and other documents listed in this table on the web:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

If you... Then... For more information...

Need to handle more calls on your phone line

Need more than one phone line

Need more speed dial buttons

Work with (or work as) an administrative assistant

Want to use one extension for several phones

Ask your system administrator to configure your line to support more calls.

Ask your system administrator to configure one or more additional directory numbers for you.

First make sure that you are using all of your currently available speed dial buttons.

If you need additional speed dial buttons, try using Abbreviated Dialing or subscribing to the Fast Dial service.

Another option is to attach the Cisco Unified IP Phone Expansion Module 7914 to your phone.

Consider using:

• The Cisco Unified CallManager

Assistant service

• A shared line

Request a shared line. This allows you to use one extension for your desk phone and lab phone, for example.

Talk to your system administrator or phone support team.

See the:

• “Speed Dialing” section on

page 36

• “Subscribing to Phone Services”

section on page 56

• Cisco Unified IP Phone

Expansion Module 7914 Phone Guide

See the:

• “Using a Shared Line” section

on page 38

• Cisco Unified CallManager

Assistant User Guide

See the “Using a Shared Line” section on page 38.

If you... Then... For more information...

Share phones or office space with co-workers

Answer calls frequently or handle calls on someone’s behalf

Need to make video calls

Want t o temporarily apply your phone number and settings to a shared Cisco Unified IP Phone

Consider using:

• Call Park to store and retrieve calls

without using the transfer feature

• Call Pickup to answer calls ringing

on another phone

• a shared line to view or join

co-workers’ calls

• Cisco Extension Mobility to apply

your phone number and user profile to a shared Cisco Unified IP Phone

Ask your system administrator to set up the AutoAnswer feature for your phone.

Consider using Cisco Unified Video Advantage, which enables you to make video calls using your Cisco Unified IP Phone, your personal computer, and an external video camera.

Ask your system administrator about the Cisco Extension Mobility Service.

Ask your system administrator about these features and see the:

• “Advanced Call Handling”

section on page 36

• “Using a Shared Line” section

on page 38

• “Using Cisco Extension

Mobility” section on page 44

See the “Using AutoAnswer” section on page 47.

Contact your system administrator for additional assistance and see the

Cisco Unified Video Advantage Quick Start Guide and User Guide.

See the “Using Cisco Extension Mobility” section on page 44.

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Troubleshooting Your Phone

This section provides troubleshooting information for your Cisco Unified IP Phone.

General Troubleshooting

This section provides information to help you troubleshoot problems with your phone. For more information, see your system administrator.

Symptom Explanation

You cannot hear a dial tone or complete a call

The Settings button is unresponsive

The softkey that you want to use does not appear

Join fails Join requires multiple selected calls. Be sure that you have selected at least

Barge fails and results

in a fast busy tone

You are disconnected from a call that you joined using Barge

Cisco CallBack fails The other party might have call forwarding enabled.

One or more of the following factors might apply:

• You must log into the Extension Mobility service.

• You must enter a client matter code or forced authorization code after

dialing a number.

• Your phone has time-of-day restrictions that prevent you from using

some features during certain hours of the day.

Your system administrator might have disabled on your phone.

One or more of the following factors might apply:

• You must press more to reveal additional softkeys.

• You must change the line state (for example, go off-hook or have a

connected call).

• Your phone is not configured to support the feature associated with

that softkey.

one call in addition to the active call, which is selected automatically. Join also requires the selected calls to be on the same line. If necessary, transfer calls to one line before joining them.

You cannot barge an encrypted call if the phone you are using is not configured for encryption. When your barge attempt fails for this reason, your phone plays a fast busy tone.

You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call.

Viewing Phone Administration Data

Your system administrator might ask you to access administration data on your phone for troubleshooting purposes.

If you are asked to... Then...

Access network configuration data

Access status data Choose > Status and select the status item that you want to view.

Access phone model information

Access phone call and voice quality information

Choose > Network Configuration and select the network configuration item that you want to view.

Choose > Model Information.

Choose > Status > Call Statistics.

Using the Quality Reporting Tool

Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can press QRT to submit information to your system administrator. Depending on configuration, use the QRT to:

• Immediately report an audio problem on a current call

• Select a general problem from a list of categories and choose reason codes

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Cisco One-Year Limited Hardware Warranty Terms

There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranty applicable to Cisco software, is included on the Cisco Documentation CD and on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty document from the CD or Cisco.com.

1. Launch your browser, and go to this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htm

The Warranties and License Agreements page appears.

2. To read the Cisco Information Packet, follow these steps: a. Click the Information Packet Number field, and make sure that the part number

78-5235-02F0 is highlighted.

b. Select the language in which you would like to read the document. c. Click Go. d. The Cisco Limited Warranty and Software License page from the Information Packet appears. e. Read the document online, or click the PDF icon to download and print the document in

Adobe Portable Document Format (PDF).

Note You must have Adobe Acrobat Reader to view and print PDF files. You can

download the reader from Adobe’s website: http://www.adobe.com

3. To read translated and localized warranty information about your product, follow these steps: a. Enter this part number in the Warranty Document Number field:

78-10747-01C0

b. Select the language in which you would like to view the document. c. Click Go.

The Cisco warranty page appears.

d. Read the document online, or click the PDF icon to download and print the document in

Adobe Portable Document Format (PDF).

You can also contact the Cisco service and support website for assistance:

http://www.cisco.com/public/Support_root.shtml.

Duration of Hardware Warranty

One (1) Year

Replacement, Repair, or Refund Policy for Hardware

Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.

Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.

To Receive a Return Materials Authorization (RMA) Number

Contact the company from whom you purchased the product. If you purchased the product directly from Cisco, contact your Cisco Sales and Service Representative.

Complete the information below, and keep it for reference.

Company product purchased from

Company telephone number

Product model number

Product serial number

Maintenance contract number

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Index

accessibility, features 13 answering calls, options for 27 audio problems 60 authenticated calls 41 Auto Dial 25 AutoAnswer 47

barge

and privacy and shared lines 38 using 39

call activity area, viewing 21 call forwarding 31 call logs

erasing

viewing and dialing from 51 call park 40 call pickup 37 call waiting 27 call-handling

advanced

basic 25

calls

answering compared to lines 23 conference features for 32 ending 28 forwarding 31 handling multiple 29 holding and resuming 28 icons for 23 maximum per line 23 multiple parties on 32 muting 29 parking 40 placing 25 prioritizing 43 redirecting while ringing 27, 37 reporting problems with 60 secure 41 storing and retrieving 40 transferring 30 viewing 21, 29 viewing multiple 29

cBarge, See barge Cisco Unified IP Phone

adjusting height of connecting 14

description of feature configuration for 24, 57 illustration of 18 online help for 22 registering 15 securing handset rest 15 web-based services for 55

conference calls

Meet-Me standard 32, 33

corporate directory

dialing from web page with using on phone 26

33, 35

dialing, options for 25 Directed Call Park 40 directories button, description of 19 directory

dialing from web page with using on phone 26, 51

Fast Dial service

dialing with subscribing to 56

feature buttons

directories help 19 messages 19 services 20

settings 19 feature menus, using 24 features, availability of 24, 57 footstand

adjusting

button, identifying 19 forwarding calls, options for 31

group call pickup 37

encrypted calls 41 ending a call, options for 28 Extension Mobility

log out 44

extension numbers, viewing 21

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handset

light strip

securing in cradle 15

using 46 hanging up, options for 28 headset

answering calls with

button, identifying 20

hanging up with 28

mode 46

headset performance, general help button, description of 19 help, using 22 hold

and switching calls and transferring 30 using 28

hunt group 45

icons

for call states

installing, Cisco Unified IP Phone 14

keypad

description of

messages

indicator for

listening to 54 messages button, description of 19 missed calls, records of 51 MLPP, using 43 multiple calls, handling 29 mute button, description of 20 mute, using 29

48, 54

navigation button, description of 20 network configuration data, locating 59

on-hook dialing 25 online help, using 22

line buttons, identifying 19 lines

description of viewing 21

log out of hunt group 45

Malicious Call Identification (MCID), using 42 Meet-Me conferences 33, 35 menus, using 24

Personal Address Book (PAB)

dialing from

subscribing to 56 phone lines

buttons for

description of 23

viewing 21 phone screen

adjusting contrast of

changing language of 49

cleaning 21

features of

placed calls, records of 51 placing calls, options for 25 pre-dial 25 prioritizing calls 43 privacy

and shared lines using 40

programmable buttons

description of labels for 21

QRT, using 60

received calls, records of 51 redial 25 remote-in-use icon for shared lines 38 resume, using 28 ringer

customizing indicator for 20

safety, warnings 2 secure calls 41 services button, description of 20 services, subscribing to 56 settings button, description of 19

shared lines

and remote-in-use icon description of 38 with barge 39 with privacy 40

softkey buttons

description of labels for 21

speakerphone

answering calls with button, identifying 20 hanging up with 28 mode 46

speed dial 36

buttons, identifying 19 labels 21

using 26 status data, locating 59 status line, viewing 21 suspicious calls, tracing 42 switching calls 29

TAPS, using 15 text, entering on phone 24 Tool for Auto-Registered Phones Support 15 transferring, options for 30 troubleshooting 59

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User Options web pages

accessing and phone services 56

voice message indicator 54 voice message service 54 volume button, description of 20

warnings, safety 2 WebDialer 26

68 OL-7762-02

Corporate Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA www.cisco.com Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 526-4100

European Headquarters

Cisco Systems International BV Haarlerbergpark Haarlerbergweg 13-19 1101 CH Amsterdam The Netherlands www-europe.cisco.com Tel: 31 0 20 357 1000 Fax: 31 0 20 357 1100

Americas Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA www.cisco.com Tel: 408 526-7660 Fax: 408 527-0883

Asia Pacific Headquarters

Cisco Systems, Inc. 168 Robinson Road #28-01 Capital Tower Singapore 068912 www.cisco.com Tel: +65 6317 7777 Fax: +65 6317 7799

Cisco Systems has more than 200 offices in the following countries. Addresses, phone numbers, and fax numbers are listed on the

Cisco Web site at www.cisco.com/go/offices

Argentina • Australia • Austria • Belgium • Braz il • Bulgaria • Canada • Ch ile • China PRC • Colombia • C osta Rica • Croatia • Cyprus • Czech Republic • Denmark • Dubai, UAE Finland • France • Germany • Greece • Hong Kong SAR • Hungary • India • Indonesia • Ireland • Israel • Italy • Japan • Korea • Luxembourg • Malaysia • Mexico The Netherlands • New Zealand • Norway • Peru • Philippines • Poland • Portugal • Puerto Rico • Romania • Russia • Saudi Arabia • Scotland • Singapore Slovakia • Slovenia • South Africa • Spain • Sweden • Switzerland • Taiwan • Thailand • Turkey • Ukraine • United Kingdom • United States • Venezuela • Vietnam • Zimbabwe

CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare, GigaDrive, GigaSt ack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, StrataView Plus, TeleRouter, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0502R)

The Java logo is a trademark or registered trademark of Sun Microsystems, Inc. in the U.S. or other countries.

OL-7762-02

Cisco 7941G, 7961G-GE, 7961G, 7941G-GE User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Softkey Definitions

Quick Reference

Common Phone Tasks

Phone Screen Icons

Button Icons

Contents

Getting Started

Using this Guide

Finding Additional Information

More Information about Customizing Your Phone on the Web

Safety and Performance Information

Accessibility Features

Connecting Your Phone

An Overview of Your Phone

Understanding Buttons and Hardware

Understanding Phone Screen Features

Cleaning the Phone Screen

Understanding Feature Buttons and Menus

Understanding the Help System on Your Phone

Understanding Lines vs. Calls

Understanding Line and Call Icons

Understanding Feature Availability

Basic Call Handling

Placing a Call—Basic Options

Placing a Call—Additional Options

Answering a Call

Ending a Call

Using Hold and Resume

Using Mute

Switching Between Multiple Calls

Viewing Multiple Calls

Transferring Calls

Forwarding All Calls to Another Number

Making Conference Calls

Understanding Types of Conference Calls

Starting and Joining a Standard Conference

Starting or Joining a Meet-Me Conference Call

Advanced Call Handling

Speed Dialing

Picking Up a Redirected Call on Your Phone

Using a Shared Line

Understanding Shared Lines

Adding Yourself to a Shared-Line Call

Preventing Others from Viewing or Barging a Shared-Line Call

Storing and Retrieving Parked Calls

Making and Receiving Secure Calls

Tracing Suspicious Calls

Prioritizing Critical Calls

Using Cisco Extension Mobility

Logging Out of Hunt Groups

Using a Handset, Headset, and Speakerphone

Obtaining a Headset

Using AutoAnswer

Using Phone Settings

Customizing Rings and Message Indicators

Customizing the Phone Screen

Using Call Logs and Directories

Using Call Logs

Using Corporate Directory on Your Phone

Accessing Voice Messages

Accessing Your User Options Web Pages

Logging In to the User Options Web Pages

Subscribing to Phone Services

Understanding Additional Configuration Options

Troubleshooting Your Phone

General Troubleshooting

Viewing Phone Administration Data

Using the Quality Reporting Tool

Cisco One-Year Limited Hardware Warranty Terms

Index