Cisco 7941G, 7961G-GE, 7961G, 7941G-GE User Manual

Phone Guide

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 4.2

INCLUDING LICENSE AND WARRANTY

Corporate Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 526-4100

number

AbbrDial Dial using a speed dial index

Softkey Definitions

Answer Answer a call

line

Back Return to the previous Help topic

Barge Add yourself to a call on a shared

CallBack Receive notification when a busy

Quick Reference

extension becomes available

Cancel Cancel an action or exit a screen

without applying changes

cBarge Add yourself to a call on a shared

line and establish a conference

the cursor when using EditDial

multiparty call in the Missed

Calls and Received Calls logs

CFwdALL Set up/cancel call forwarding

Clear Delete records or settings

Close Close the current window

ConfList View conference participants

Confrn Create a conference call

Delete Remove characters to the right of

Details Open the Details call record for a

Cisco Unified IP Phone

7961G/7961G-GE and

7941G/7941G-GE for

Dial Dial a phone number

DirTrfr Transfer two calls to each other

EditDial Edit a number in a call log

EndCall Disconnect the current call

Erase Reset settings to their defaults

Cisco Unified

CallManager 4.2

Softkey Definitions

Phone Screen Icons

Button Icons

Common Phone Tasks

Exit Return to the previous screen

group

GPickUp Answer a call ringing in another

Press .

View online help on

Common Phone Tasks

after dialing a number.

the Navigation button

while on-hook to see

your Placed Calls log.

Pick up the handset.

the phone

Place a call Go-off hook before or

Redial a number Press Redial. Or press

Switch to the

handset during a call

Press or , then

hang up the handset.

Switch to the

speaker or headset

during a call

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Press Tra nsfer and enter

a target number, then

press Tra ns fer again.

Press more > Confrn,

dial the participant,

Start a standard

then press Confrn again

conference call

Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco

Systems, Inc. or its affiliates in the United States and certain other countries.

All other brands, names, or trademarks mentioned in this document or

Website are the property of their respective owners. The use of the word

partner does not imply a partnership relationship between Cisco and any

other company. (0501R)

choose a call log. To

dial, highlight a listing

and go off-hook.

Transfer a call to a

new number

Mute your phone Press .

Use your call logs Press to

Hold/resume a call Press Hold or Resume.

Edit a number Press EditDial, << or >>.

Speed Dial button configured

Message waiting

Messages

Services

Help

Directories

Settings

Volu me

Speaker

Mute

Headset

Video enabled

Option selected

Feature enabled

Other Features

Call Forwarding enabled

Call on hold

Connected call

Off-hook

Line and Call State

Phone Screen Icons

Button Icons

On-hook

Incoming call

Shared line in use

Authenticated call

Secure call

Secure Calls

Handset in use

Headset in use

Speakerphone in use

Selected Device

Critical Calls

Priority call

Medium priority call

High priority call

Highest priority call

ringing your phone by logging

HLog Prevent hunt group calls from

out of hunt groups

messaging system

iDivert Send a call to your voice

single line to create a conference

Join Join several calls already on a

MeetMe Host a Meet-Me conference call

more Display additional softkeys

associated group

NewCall Make a new call

OPickUp Answer a call ringing in an

system administrator

number

Park Store a call using Call Park

PickUp Answer a call in your group

QRT Submit call problems to the

Redial Redial the most recently dialed

Remove Remove a conference participant

conference call

Resume Resume a call on hold

RmLstC Drop the last party added to a

Save Save the chosen settings

Search Search for a directory listing

Select Select a menu item or call

Tran sfer Transfer a call

Update Refresh content

VidMode Choose a video display mode

<< Delete entered characters

>> Move through entered characters

Getting Started 1

Using this Guide 1 Finding Additional Information 2

More Information about Customizing Your Phone on the Web 2 Safety and Performance Information 2 Accessibility Features 13

Connecting Your Phone 14

An Overview of Your Phone 17

Understanding Buttons and Hardware 17 Understanding Phone Screen Features 21

Cleaning the Phone Screen 21 Understanding Feature Buttons and Menus 22

Understanding the Help System on Your Phone 22 Understanding Lines vs. Calls 23

Understanding Line and Call Icons 23 Understanding Feature Availability 24

Basic Call Handling 25

Placing a Call—Basic Options 25 Placing a Call—Additional Options 26 Answering a Call 27 Ending a Call 28 Using Hold and Resume 28 Using Mute 29 Switching Between Multiple Calls 29 Viewing Multiple Calls 29

iii

Transferring Calls 30 Forwarding All Calls to Another Number 31 Making Conference Calls 32

Understanding Types of Conference Calls 32 Starting and Joining a Standard Conference 33 Starting or Joining a Meet-Me Conference Call 35

Advanced Call Handling 36

Speed Dialing 36 Picking Up a Redirected Call on Your Phone 37 Using a Shared Line 38

Understanding Shared Lines 38 Adding Yourself to a Shared-Line Call 39

Preventing Others from Viewing or Barging a Shared-Line Call 40 Storing and Retrieving Parked Calls 40 Making and Receiving Secure Calls 41 Tracing Suspicious Calls 42 Prioritizing Critical Calls 43 Using Cisco Extension Mobility 44 Logging Out of Hunt Groups 45

Using a Handset, Headset, and Speakerphone 46

Obtaining a Headset 46 Using AutoAnswer 47

Using Phone Settings 48

Customizing Rings and Message Indicators 48 Customizing the Phone Screen 49

Using Call Logs and Directories 51

Using Call Logs 51 Using Corporate Directory on Your Phone 53

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Accessing Voice Messages 54

Accessing Your User Options Web Pages 55

Logging In to the User Options Web Pages 55 Subscribing to Phone Services 56

Understanding Additional Configuration Options 57

Troubleshooting Your Phone 59

General Troubleshooting 59 Viewing Phone Administration Data 60 Using the Quality Reporting Tool 60

Cisco One-Year Limited Hardware Warranty Terms 61

Index 63

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Getting Started

Using this Guide

This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for pointers to commonly used sections.

If you want to... Then...

Explore your phone on your own Press on the phone when you need assistance.

Review safety information See the “Safety and Performance Information” section on

page 2.

Connect your phone See the “Connecting Your Phone” section on page 14.

Use your phone after it is installed Start with the “An Overview of Your Phone” section on page 17.

Learn what the button lights mean See the “Understanding Buttons and Hardware” section on

page 17.

Learn about the display See the “Understanding Phone Screen Features” section on

page 21.

Make calls See the “Placing a Call—Basic Options” section on page 25.

Put calls on hold See the “Using Hold and Resume” section on page 28.

Mute calls See the “Using Mute” section on page 29.

Transfer calls See the “Transferring Calls” section on page 30.

Make conference calls See the “Making Conference Calls” section on page 32.

Set up speed dialing See the “Speed Dialing” section on page 36.

Share a phone number See the “Using a Shared Line” section on page 38.

Use your phone as a speakerphone See the “Using a Handset, Headset, and Speakerphone” section

on page 46.

Change the ring volume or tone See the “Using Phone Settings” section on page 48.

View your missed calls See the “Using Call Logs and Directories” section on page 51.

Listen to your voice messages See the “Accessing Voice Messages” section on page 54.

See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide.

Finding Additional Information

You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

You can access the Cisco website at this URL:

http://www.cisco.com/

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

More Information about Customizing Your Phone on the Web

Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your computer. You can use your Cisco Unified CallManager User Options web pages to establish and customize phone services and to control phone features and settings from your computer. This guide provides a brief overview of these capabilities. For complete instructions, refer to Customizing Your Cisco Unified IP Phone on the Web at the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

Safety and Performance Information

Read the following safety notices before installing or using your Cisco Unified IP Phone:

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Warning

Waarschuwing

Varoitus

IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device.

Statement 1071

SAVE THESE INSTRUCTIONS

BELANGRIJKE VEILIGHEIDSINSTRUCTIES

Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van de standaard praktijken om ongelukken te voorkomen. Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd, wilt raadplegen.

BEWAAR DEZE INSTRUCTIES

TÄRKEITÄ TURVALLISUUSOHJEITA

Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien lausuntonumeroiden avulla.

SÄILYTÄ NÄMÄ OHJEET

Attention

Warnung

Avvertenza

IMPORTANTES INFORMATIONS DE SÉCURITÉ

Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant entraîner des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez conscient des dangers liés aux circuits électriques et familiarisez-vous avec les procédures couramment utilisées pour éviter les accidents. Pour prendre connaissance des traductions des avertissements figurant dans les consignes de sécurité traduites qui accompagnent cet appareil, référez-vous au numéro de l'instruction situé à la fin de chaque avertissement.

CONSERVEZ CES INFORMATIONS

WICHTIGE SICHERHEITSHINWEISE

Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.

BEWAHREN SIE DIESE HINWEISE GUT AUF.

IMPORTANTI ISTRUZIONI SULLA SICUREZZA

Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di intervenire su qualsiasi apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti. Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento.

CONSERVARE QUESTE ISTRUZIONI

4 OL-7762-02

Advarsel

Aviso

¡Advertencia!

VIKTIGE SIKKERHETSINSTRUKSJONER

Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person. Før du begynner å arbeide med noe av utstyret, må du være oppmerksom på farene forbundet med elektriske kretser, og kjenne til standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten.

TA VARE PÅ DISSE INSTRUKSJONENE

INSTRUÇÕES IMPORTANTES DE SEGURANÇA

Este símbolo de aviso significa perigo. Você está em uma situação que poderá ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer equipamento, tenha conhecimento dos perigos envolvidos no manuseio de circuitos elétricos e familiarize-se com as práticas habituais de prevenção de acidentes. Utilize o número da instrução fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham este dispositivo.

GUARDE ESTAS INSTRUÇÕES

INSTRUCCIONES IMPORTANTES DE SEGURIDAD

Este símbolo de aviso indica peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considere los riesgos de la corriente eléctrica y familiarícese con los procedimientos estándar de prevención de accidentes. Al final de cada advertencia encontrará el número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña a este dispositivo.

GUARDE ESTAS INSTRUCCIONES

Varning!

VIKTIGA SÄKERHETSANVISNINGAR

Denna varningssignal signalerar fara. Du befinner dig i en situation som kan leda till personskada. Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och känna till vanliga förfaranden för att förebygga olyckor. Använd det nummer som finns i slutet av varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna anordning.

SPARA DESSA ANVISNINGAR

6 OL-7762-02

Aviso

INSTRUÇÕES IMPORTANTES DE SEGURANÇA

Este símbolo de aviso significa perigo. Você se encontra em uma situação em que há risco de lesões corporais. Antes de trabalhar com qualquer equipamento, esteja ciente dos riscos que envolvem os circuitos elétricos e familiarize-se com as práticas padrão de prevenção de acidentes. Use o número da declaração fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham o dispositivo.

GUARDE ESTAS INSTRUÇÕES

Advarsel

VIGTIGE SIKKERHEDSANVISNINGER

Dette advarselssymbol betyder fare. Du befinder dig i en situation med risiko for legemesbeskadigelse. Før du begynder arbejde på udstyr, skal du være opmærksom på de involverede risici, der er ved elektriske kredsløb, og du skal sætte dig ind i standardprocedurer til undgåelse af ulykker. Brug erklæringsnummeret efter hver advarsel for at finde oversættelsen i de oversatte advarsler, der fulgte med denne enhed.

GEM DISSE ANVISNINGER

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Warning

Read the installation instructions before you connect the system to its power source.

Ultimate disposal of this product should be handled according to all national laws and regulations.

Warning

Do not work on the system or connect or disconnect cables during periods of lightning activity.

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Warning

To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution when connecting cables.

Caution Inline power circuits provide current through the communication cable. Use the Cisco

provided cable or a minimum 24 AWG communication cable.

Using an External Power Supply

The following warnings apply when you use the external power supply with the Cisco Unified IP Phone:

Warning

Caution Only use the Cisco specified power supply with this product.

This product relies on the building's installation for short-circuit (over current) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors).

The device is designed to work with TN power systems.

The plug-socket combination must be accessible at all times because it serves as the main disconnecting device.

The power supply must be placed indoors.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good quality external devices (speakers, microphones, and headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

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• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.

Caution In European Union countries, use only external speakers, microphones, and headsets that

are fully compliant with the EMC Directive [89/336/EC].

Accessibility Features

A list of accessibility features is available upon request.

Connecting Your Phone

Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the figure and table below to connect your phone.

AUX

10/100 SW 10/100 PC

DC48V

DC adaptor port (DC48V)

AC-to-DC power supply

AC power cord

Network port (10/100 (/10001) SW)

1. Available on gigabit Ethernet phones only.

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113656

Access port (10/100 (/10001) PC)

Handset port

Headset port

Footstand button

Adjusting the Footstand

To change the angle that your phone sits on your desktop, adjust the footstand while pressing the footstand button.

Adjusting the Handset Rest

When you connect your phone, you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle. See the table below for instructions.

1 2 3

120521

Set the handset aside and pull the square plastic tab from the handset rest.

Rotate the tab 180 degrees.

Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.

Return the handset to the handset rest.

Registering with TAPS

After your phone is connected to the network, your system administrator might ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used for a new phone or to replace an existing phone.

To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, hang up. The phone will re-start.

Headset Information

To use a headset, connect it to the headset port on the back of your phone.

Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where

Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network.

In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users.

Cisco Systems recommends the use of good quality external devices, like headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur. See the “Using External Devices” section on page 12 for more information.

The primary reason that a particular headset would be inappropriate for the Cisco Unified IP Phone is the potential for an audible hum. This hum can be heard by either the remote party or by both the remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using a local power cube. See the “Using an External Power Supply” section on page 12 for more information.

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well on Cisco Unified IP Phones.

Nevertheless, it is ultimately still the customer's responsibility to test this equipment in their own environment to determine suitable performance.

For information about headsets, see:

http://www.vxicorp.com/cisco

http://www.plantronics.com/cisco

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+ 54 hidden pages

Cisco 7941G, 7961G-GE, 7961G, 7941G-GE User Manual

Softkey Definitions

Quick Reference

Common Phone Tasks

Phone Screen Icons

Button Icons

Contents

Getting Started

Using this Guide

Finding Additional Information

More Information about Customizing Your Phone on the Web

Safety and Performance Information

Accessibility Features

Connecting Your Phone