Cisco Systems 7941G, 7961G User Manual 2

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Phone Guide

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP)

INCLUDING LICENSE AND WARRANTY

Corporate Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 526-4100

number

AbbrDial Dial using a speed dial index

Softkey Definitions

Answer Answer a call

line

Back Return to the previous Help topic

Barge Add yourself to a call on a shared

CallBack Receive notification when a busy

Quick Reference

extension becomes available

Cancel Cancel an action or exit a screen

without applying changes

cBarge Add yourself to a call on a shared

line and establish a conference

the cursor when using EditDial

multiparty call in the Missed

Calls and Received Calls logs

CFwdALL Set up/cancel call forwarding

Clear Delete records or settings

Close Close the current window

ConfList View conference participants

Confrn Create a conference call

Delete Remove characters to the right of

Details Open the Details record for a

Cisco Unified IP Phone

7961G/7961G-GE and

7941G/7941G-GE for

Dial Dial a phone number

DirTrfr Transfer two calls to each other

EditDial Edit a number in a call log

EndCall Disconnect the current call

Erase Reset settings to their defaults

Cisco Unified

CallManager 5.0 (SCCP)

Softkey Definitions

Phone Screen Icons

Button Icons

Common Phone Tasks

Exit Return to the previous screen

group

GPickUp Answer a call ringing in another

Press .

View online help on

Common Phone Tasks

after dialing a number.

Navigation button while

on-hook to see your Placed

Calls log.

Pick up the handset.

the phone

Place a call Go-off hook before or

Redial a number Press Redial. Or press the

Switch to the

handset during a call

Press or , then

hang up the handset.

Switch to the

speaker or headset

during a call

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Press Tra ns fer, enter the

number, then press

Trans fe r again.

Press more > Confrn, dial

the participant, then press

Start a standard

Confrn again.

conference call

Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco

Systems, Inc. or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or Website are the property

of their respective owners. The use of the word partner does not imply a

partnership relationship between Cisco and any other company. (0502R)

call log. To dial, highlight

a listing and go off-hook.

Transfer a call to a

Mute your phone Press .

Use your call logs Press to choose a

Edit a number Press EditDial, << or >>.

new number

Hold/resume a call Press Hold or Resume.

Messages

Services

Help

Directories

Settings

Volu me

Speaker

Mute

Headset

Busy line in a speed-dial, call log, or

directory listing (BLF feature)

Idle line in speed-dial, call log, or

directory listing (BLF feature)

Speed-dial, call log, or directory

listing (line status unknown)

Message waiting

Video enabled

Option selected

Feature enabled

Phone service URL assigned

Other Features

Call Forwarding enabled

Call on hold

Connected call

Incoming call

Line and Call State

Phone Screen Icons

Off-hook

On-hook

Button Icons

Shared line in use

Authenticated call

Encrypted call

Secure Calls

Critical Calls

Priority call

Medium priority call

High priority call

Highest priority call

Selected Device

Handset in use

Headset in use

Speakerphone in use

iDivert Send a call to your voice

messaging system

single line to create a conference

Join Join several calls already on a

associated group

Links View related Help topics

Main Display the Help main menu

MeetMe Host a Meet-Me conference call

more Display additional softkeys

NewCall Make a new call

OPickUp Answer a call ringing in an

Park Store a call using Call Park

system administrator

number

PickUp Answer a call in your group

QRT Submit call problems to the

Redial Redial the most recently dialed

Remove Remove a conference participant

conference call

Resume Resume a call on hold

RmLstC Drop the last party added to a

Save Save the chosen settings

Search Search for a directory listing

Select Select a menu item or call

Trans fe r Transfer a call

Update Refresh content

VidMode Choose a video display mode

<< Delete entered characters

>> Move through entered characters

Getting Started 1

Using this Guide 1 Finding Additional Information 2 Safety and Performance Information 2 Accessibility Features 11

Connecting Your Phone 12

An Overview of Your Phone 15

Understanding Buttons and Hardware 15 Understanding Phone Screen Features 19

Cleaning the Phone Screen 19

Understanding Feature Buttons and Menus 20

Understanding the Help System on Your Phone 20

Understanding Lines vs. Calls 21

Understanding Line and Call Icons 21

Understanding Feature Availability 22

Basic Call Handling 23

Placing a Call—Basic Options 23 Placing a Call—Additional Options 24 Answering a Call 25 Ending a Call 26 Using Hold and Resume 26 Using Mute 27 Switching Between Multiple Calls 27 Viewing Multiple Calls 27 Transferring Calls 28

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) iii

Forwarding All Calls to Another Number 29 Making Conference Calls 30

Understanding Types of Conference Calls 30 Starting and Joining a Standard Conference 31 Starting or Joining a Meet-Me Conference Call 33

Advanced Call Handling 34

Speed Dialing 34 Picking Up a Redirected Call on Your Phone 35 Using a Shared Line 36

Understanding Shared Lines 36 Adding Yourself to a Shared-Line Call 37

Preventing Others from Viewing or Barging a Shared-Line Call 38 Storing and Retrieving Parked Calls 38 Making and Receiving Secure Calls 39 Tracing Suspicious Calls 39 Prioritizing Critical Calls 40 Using Cisco Extension Mobility 41 Using BLF to Determine a Line State 41

Using a Handset, Headset, and Speakerphone 42

Obtaining a Headset 42 Using AutoAnswer 43

Using Phone Settings 44

Customizing Rings and Message Indicators 44 Customizing the Phone Screen 45

Using Call Logs and Directories 46

Using Call Logs 46 Directory Dialing 48

Using Corporate Directory on Your Phone 48

Using Personal Directory on Your Phone 49

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Accessing Voice Messages 52

Customizing Your Phone on the Web 53

Accessing Your User Options Web Pages 53 Configuring Features and Services on the Web 54

Using Personal Directory on the Web 54

Using Your Personal Address Book on the Web 54 Configuring Fast Dials on the Web 55

Using the Address Book Synchronization Tool 56 Setting Up Speed Dials on the Web 56 Setting Up Phone Services on the Web 57 Controlling User Settings on the Web 58 Controlling Line Settings on the Web 59 Using Cisco WebDialer 61

Understanding Additional Configuration Options 63

Troubleshooting Your Phone 65

General Troubleshooting 65 Viewing Phone Administration Data 66 Using the Quality Reporting Tool 66

Cisco One-Year Limited Hardware Warranty Terms 67

Index 69

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) v

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Getting Started

Using this Guide

This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for pointers to commonly used sections.

If you want to... Then...

Explore your phone on your own Press on the phone when you need assistance.

Review safety information See the “Safety and Performance Information” section on page 2.

Connect your phone See the “Connecting Your Phone” section on page 12.

Use your phone after it is installed Start with the “An Overview of Your Phone” section on page 15.

Learn what the button lights mean See the “Understanding Buttons and Hardware” section on

page 15.

Learn about the display See the “Understanding Phone Screen Features” section on

page 19.

Make calls See the “Placing a Call—Basic Options” section on page 23.

Put calls on hold See the “Using Hold and Resume” section on page 26.

Mute calls See the “Using Mute” section on page 27.

Transfer calls See the “Transferring Calls” section on page 28.

Make conference calls See the “Making Conference Calls” section on page 30.

Set up speed dialing See the “Speed Dialing” section on page 34.

Share a phone number See the “Using a Shared Line” section on page 36.

Use your phone as a speakerphone See the “Using a Handset, Headset, and Speakerphone” section on

page 42.

Change the ring volume or tone See the “Using Phone Settings” section on page 44.

View your missed calls See the “Using Call Logs and Directories” section on page 46.

Listen to your voice messages See the “Accessing Voice Messages” section on page 52.

See softkey and icon definitions See the Quick Reference Card in the front of this guide.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 1

Finding Additional Information

You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

You can access the Cisco website at this URL:

http://www.cisco.com/

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Safety and Performance Information

Read the following safety notices before installing or using your Cisco Unified IP Phone:

Warning

Waarschuwing

IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device.

SAVE THESE INSTRUCTIONS

BELANGRIJKE VEILIGHEIDSINSTRUCTIES

Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van de standaard praktijken om ongelukken te voorkomen. Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd, wilt raadplegen.

BEWAAR DEZE INSTRUCTIES

Statement 1071

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Getting Started

Varoitus

Attention

Warnung

TÄRKEITÄ TURVALLISUUSOHJEITA

Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia

vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien

käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin

ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen

mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta

varoitusten lopussa näkyvien lausuntonumeroiden avulla.

SÄILYTÄ NÄMÄ OHJEET

IMPORTANTES INFORMATIONS DE SÉCURITÉ

Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une

situation pouvant entraîner des blessures ou des dommages corporels. Avant

de travailler sur un équipement, soyez conscient des dangers liés aux circuits

électriques et familiarisez-vous avec les procédures couramment utilisées

pour éviter les accidents. Pour prendre connaissance des traductions des

avertissements figurant dans les consignes de sécurité traduites qui

accompagnent cet appareil, référez-vous au numéro de l'instruction situé à la

fin de chaque avertissement.

CONSERVEZ CES INFORMATIONS

WICHTIGE SICHERHEITSHINWEISE

Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die

zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit

den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur

Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung

angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den

übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät

ausgeliefert wurden.

BEWAHREN SIE DIESE HINWEISE GUT AUF.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 3

Avvertenza

Advarsel

Aviso

IMPORTANTI ISTRUZIONI SULLA SICUREZZA

Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di intervenire su qualsiasi apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti. Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento.

CONSERVARE QUESTE ISTRUZIONI

VIKTIGE SIKKERHETSINSTRUKSJONER

Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person. Før du begynner å arbeide med noe av utstyret, må du være oppmerksom på farene forbundet med elektriske kretser, og kjenne til standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten.

TA VARE PÅ DISSE INSTRUKSJONENE

INSTRUÇÕES IMPORTANTES DE SEGURANÇA

Este símbolo de aviso significa perigo. Você está em uma situação que poderá ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer equipamento, tenha conhecimento dos perigos envolvidos no manuseio de circuitos elétricos e familiarize-se com as práticas habituais de prevenção de acidentes. Utilize o número da instrução fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham este dispositivo.

GUARDE ESTAS INSTRUÇÕES

¡Advertencia!

INSTRUCCIONES IMPORTANTES DE SEGURIDAD

Este símbolo de aviso indica peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considere los riesgos de la corriente eléctrica y familiarícese con los procedimientos estándar de prevención de accidentes. Al final de cada advertencia encontrará el número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña a este dispositivo.

GUARDE ESTAS INSTRUCCIONES

4 OL-8163-01

Getting Started

Varning!

VIKTIGA SÄKERHETSANVISNINGAR

Denna varningssignal signalerar fara. Du befinner dig i en situation som kan

leda till personskada. Innan du utför arbete på någon utrustning måste du vara

medveten om farorna med elkretsar och känna till vanliga förfaranden för att

förebygga olyckor. Använd det nummer som finns i slutet av varje varning för

att hitta dess översättning i de översatta säkerhetsvarningar som medföljer

denna anordning.

SPARA DESSA ANVISNINGAR

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 5

Aviso

INSTRUÇÕES IMPORTANTES DE SEGURANÇA

Este símbolo de aviso significa perigo. Você se encontra em uma situação em que há risco de lesões corporais. Antes de trabalhar com qualquer equipamento, esteja ciente dos riscos que envolvem os circuitos elétricos e familiarize-se com as práticas padrão de prevenção de acidentes. Use o número da declaração fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham o dispositivo.

GUARDE ESTAS INSTRUÇÕES

6 OL-8163-01

Getting Started

Advarsel

VIGTIGE SIKKERHEDSANVISNINGER

Dette advarselssymbol betyder fare. Du befinder dig i en situation med risiko

for legemesbeskadigelse. Før du begynder arbejde på udstyr, skal du være

opmærksom på de involverede risici, der er ved elektriske kredsløb, og du

skal sætte dig ind i standardprocedurer til undgåelse af ulykker. Brug

erklæringsnummeret efter hver advarsel for at finde oversættelsen i de

oversatte advarsler, der fulgte med denne enhed.

GEM DISSE ANVISNINGER

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 7

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Getting Started

Warning

Read the installation instructions before you connect the system to its power source.

Ultimate disposal of this product should be handled according to all national laws and regulations.

Warning

Do not work on the system or connect or disconnect cables during periods of lightning activity.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 9

Warning

Caution Inline power circuits provide current through the communication cable. Use the Cisco

To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution when connecting cables.

provided cable or a minimum 24 AWG communication cable.

Using an External Power Supply

The following warnings apply when you use the external power supply with the Cisco Unified IP Phone:

Warning

This product relies on the building's installation for short-circuit (over current) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors).

The device is designed to work with TN power systems.

Warning

Caution Only use the Cisco specified power supply with this product.

The plug-socket combination must be accessible at all times because it serves as the main disconnecting device.

The power supply must be placed indoors.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.

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Getting Started

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.

Caution In European Union countries, use only external speakers, microphones, and headsets that

are fully compliant with the EMC Directive [89/336/EC].

Accessibility Features

A list of accessibility features is available upon request.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 11

Connecting Your Phone

Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the figure and table below to connect your phone.

AUX

10/100 SW 10/100 PC

DC48V

DC adaptor port (DC48V)

AC-to-DC power supply

AC power cord

Network port (10/1001 SW)

1. Your phone may show 10/100/1000.

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113656

Access port (10/1001 PC)

Handset port

Headset port

Footstand button

Connecting Your Phone

Adjusting the Footstand

To change the angle of the phone base, adjust the footstand while pressing the footstand button.

Adjusting the Handset Rest

Cisco recommends adjusting the handset rest, particularly when wall mounting the phone, as this will ensure that the receiver will not readily slip out of the cradle. See the table below for instructions.

1 2 3

120521

Set the handset aside and pull the square plastic tab from the handset rest.

Rotate the tab 180 degrees.

Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.

Return the handset to the handset rest.

Registering with TAPS

After your phone is connected to the network, your system administrator might ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used for a new phone or to replace an existing phone.

To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, hang up. The phone will re-start.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 13

Headset Information

To use a headset, connect it to the headset port on the back of your phone.

Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network.

In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users.

Cisco Systems recommends the use of good quality external devices, like headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur. See the “Using External Devices” section on page 11 for more information.

The primary reason that a particular headset would be inappropriate for the Cisco Unified IP Phone is the potential for an audible hum. This hum can be heard by either the remote party or by both the remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using a local power cube. See the “Using an External Power Supply” section on page 10 for more information.

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well on Cisco Unified IP Phones.

Nevertheless, it is ultimately still the customer's responsibility to test this equipment in their own environment to determine suitable performance.

For information about headsets, see:

http://www.vxicorp.com/cisco

http://www.plantronics.com

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An Overview of Your Phone

The Cisco Unified IP Phone 7961G and 7961G-GE (gigabit Ethernet version) and the 7941G and 7941G-GE (gigabit Ethernet version) are full-feature telephones that provide voice communication over the same data network that your personal computer uses, allowing you to place and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls, and so on.

The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver the latest technology and advancements in Gigabit Ethernet VoIP telephony, providing gigabit throughput to your desktop.

In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities. Depending on configuration, your phone supports:

• Access to network data, XML applications, and web-based services.

• Online customizing of phone features and services from your User Options web pages.

• A comprehensive online help system that displays information on the phone screen.

Understanding Buttons and Hardware

You can use Figure 1 and Figure 2 to identify buttons and hardware on your phone.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 15

Figure 1 Cisco Unified IP Phone 7961G and 7961G-GE

101112131415

Figure 2 Cisco Unified IP Phone 7941G and 7941G-GE

101112131415

137503

137504

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An Overview of Your Phone

Item Description For more information, see...

Programmable

buttons

Depending on configuration, programmable buttons provide access to:

• Phone lines (line buttons)

• Speed-dial numbers (speed-dial

buttons, including the BLF speed-dial feature)

• Web-based services (for example, a

Personal Address Book (PAB) button)

• Phone features (for example, a Privacy

button)

The buttons illuminate to indicate status:

Green, steady—Active call

Green, flashing—Held call

Amber, steady—Privacy in use

Amber, flashing—Incoming call

• Understanding Phone

Screen Features, page 19

• Basic Call Handling,

page 23

• Speed Dialing, page 34

• Using a Shared Line,

page 36

• Using BLF to Determine a

Line State, page 41

Red, steady—Remote line in use (shared line or BLF status)

Phone screen Shows phone features. Understanding Phone Screen

Features, page 19

Footstand button Allows you to adjust the angle of the phone

base.

Messages button Auto-dials your voice message service

(varies by service).

Directories button Opens/closes the Directories menu. Use it

to access call logs and directories.

Help button Activates the Help menu. Understanding the Help

Settings button Opens/closes the Settings menu. Use it to

control phone screen contrast and ring sounds.

Services button Opens/closes the Services menu. Customizing Your Phone on

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 17

Adjusting the Footstand, page 13

Accessing Voice Messages, page 52

Using Call Logs, page 46

System on Your Phone, page 20

Using Phone Settings, page 44

the Web, page 53

Item Description For more information, see...

Volume button Controls the handset, headset, and

speakerphone volume (off-hook) and the ringer volume (on-hook).

Speaker button Toggles the speakerphone on or off. When

the speakerphone is on, the button is lit.

Using a Handset, Headset, and Speakerphone, page 42

Mute button Toggles the Mute feature on or off. When

Mute is on, the button is lit.

Headset button Toggles the headset on or off. When the

headset is on, the button is lit.

Navigation button Allows you to scroll through menus and

highlight items. When the phone is on-hook, displays phone numbers from your Placed Calls log.

Keypad Allows you to dial phone numbers, enter

letters, and choose menu items.

Softkey buttons Each activates a softkey option (displayed

on your phone screen).

Handset light strip Indicates an incoming call or new voice

message.

Using Mute, page 27

Using a Handset, Headset, and Speakerphone, page 42

Using Call Logs, page 46

Basic Call Handling, page 23

Understanding Phone Screen Features, page 19

Accessing Voice Messages, page 52

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An Overview of Your Phone

Understanding Phone Screen Features

This is what your main phone screen might look like with active calls and several feature menus open:

77961

137522

Primary phone

line

Programmable

button indicators

Softkey labels Each displays a softkey function. To activate a softkey, press the softkey button

Status line Displays audio mode icons, status information, and prompts.

Call activity

area

Phone tab Indicates call activity. Press this tab to return to the call activity area, if needed.

Feature tabs Each indicates an open feature menu. See the “Understanding Feature Buttons

Displays the phone number (directory number) for your primary phone line. When several feature tabs are open, the phone number and the time and date alternate display in this area.

Programmable buttons can serve as phone line buttons, speed-dial buttons, phone service buttons or phone feature buttons. Icons and labels indicate how these buttons are configured. For an icon reference, see the “Phone Screen Icons” section in the Quick Reference Card at the front of this guide.

Displays current calls per line, including caller ID, call duration, and call state for the highlighted line (standard view). See the “Understanding Line and Call Icons” section on page 21 and the “Viewing Multiple Calls” section on page 27.

and Menus” section on page 20.

Cleaning the Phone Screen

Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone, as they can contaminate phone components and cause failures.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 19

Understanding Feature Buttons and Menus

Press a feature button to open or close a feature menu.

If you want to... Then...

Open or close a feature menu

Scroll through a list or menu

Go back one level in a feature menu

Switch among open feature menus

Press a feature button:

Messages

Services

Directories

Settings

Help

Press the Navigation button.

Press Exit. Pressing Exit from the top level of a menu, closes the menu.

Press a feature tab. Each feature menu has a corresponding tab. The tab is visible when the feature menu is open.

Understanding the Help System on Your Phone

Your phone provides a comprehensive online help system. Help topics appear on the phone screen.

If you want to... Then...

View the main menu Press on your phone and wait a few seconds for the menu to display.

Main menu topics include:

• About Your Cisco Unified IP Phone—Details about your phone

• How do I...?—Procedures for common phone tasks

• Calling Features—Descriptions and procedures for calling features

• Help—Tips on using and accessing Help

Learn about a button or softkey

Learn about a menu item

Get help using Help Press twice quickly. Select the help topic you need.

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Press , then quickly press a button or softkey.

Press , , or to display a feature menu. Highlight a menu item, then press twice quickly.

An Overview of Your Phone

Understanding Lines vs. Calls

To avoid confusion about lines and calls, refer to these descriptions:

Lines—Each line corresponds to a directory number that others can use to call you. The Cisco Unified IP Phone 7961G/7961G-GE supports one to six lines and the Cisco Unified IP Phone 7941G/7941G-GE supports one to two lines, depending on configuration. To see how many lines you have, look at the right side of your phone screen. You have as many lines as you have directory numbers and phone line icons: .

Calls—Each line can support multiple calls. By default, your phone supports four connected calls per line, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.

Understanding Line and Call Icons

Your phone displays icons to help you determine the call and line state.

Icon Line or Call State Description

On-hook line No call activity on this line.

Off-hook line You are dialing a number or an outgoing call is ringing.

Connected call You are currently connected to the other party.

Ringing call An incoming call is ringing on one of your lines.

Call on hold You have put the call on hold. See the “Using Hold and Resume” section

on page 26.

Remote-in-use Another phone that shares your line has a connected call. See the “Using

a Shared Line” section on page 36 for details.

Authenticated call

Encrypted call See the “Making and Receiving Secure Calls” section on page 39.

Idle line (BLF) See the “Using BLF to Determine a Line State” section on page 41.

Busy line (BLF) See the “Using BLF to Determine a Line State” section on page 41.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 21

See the “Making and Receiving Secure Calls” section on page 39.

Understanding Feature Availability

Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability.

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Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information.

Placing a Call—Basic Options

Here are some easy ways to place a call on your Cisco Unified IP Phone.

If you want to... Then... For more information, see...

Place a call using the handset Pick up the handset and enter a number. An Overview of Your

Phone, page 15

Place a call using the speakerphone

Place a call using a headset Press and enter a number. Or if

Redial a number Press Redial to dial the last number, or

Place a call when another call is active (using the same line)

Dial from a call log 1. Choose > Missed Calls,

Press and enter a number. Using a Handset, Headset,

and Speakerphone, page 42

Using a Handset, Headset,

is lit, press New Call and enter a number.

press the Navigation button (with the phone idle) to see your Placed Calls.

1. Press Hold.

2. Press New Call.

3. Enter a number.

Received Calls, or Placed Calls.

2. Select the listing or scroll to it and go

off-hook.

and Speakerphone, page 42

Using Call Logs, page 46

Using Hold and Resume, page 26

Using Call Logs, page 46

Tips

• You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go off-hook

by lifting the handset or pressing Dial, , or .

• When you pre-dial, your phone tries to anticipate the number you are dialing by displaying

matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, press the number, or scroll to it and go off-hook.

• If you make a mistake while dialing, press << to erase digits.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 23

Placing a Call—Additional Options

You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options.

For more information,

If you want to... Then...

Place a call while another call is active (using a different line)

Speed dial a number Do one of the following:

Dial from a corporate directory on the phone

Dial from a corporate directory on your personal computer using Cisco WebDialer

Use Cisco CallBack to receive notification when a busy or ringing extension is available

See if a line associated with a speed-dial, call record, or directory listing is busy before placing a call to that line

Make a priority (precedence) call

1. Press for the new line. The first

call is automatically placed on hold.

2. Enter a number.

• Press (a speed-dial button).

• Use the Abbreviated Dial feature.

• Use the Fast Dial feature.

1. Choose > Corporate

Directory (exact name can vary).

2. Enter a name and press Search.

3. Highlight a listing and go off-hook.

1. Open a web browser and go to a

WebDialer-enabled corporate directory.

2. Click the number that you want to

dial.

1. Press CallBack while listening to the

busy tone or ring sound.

2. Hang up. Your phone alerts you

when the line is free.

3. Place the call again.

Look for Busy Lamp Field indicators. Using BLF to Determine a

Enter the MLPP access number, then enter the phone number.

see...

Using Hold and Resume, page 26

Speed Dialing, page 34

Using Call Logs, page 46

Using Cisco WebDialer, page 61

Your system administrator

Line State, page 41

Prioritizing Critical Calls, page 40

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Basic Call Handling

For more information,

If you want to... Then...

Dial from a Personal Address Book (PAB) entry

Place a call using a billing or tracking code

Place a call using your Cisco Unified Extension Mobility profile

1. Choose > Personal

Directory to log in.

2. Choose Personal Address Book and

search for a listing.

1. Dial a number.

2. After the tone, enter a client matter

code (CMC) or a forced authorization code (FAC).

see...

Using Personal Directory on Your Phone, page 49

Your system administrator

Using Cisco Extension Mobility, page 41

Answering a Call

You can answer a call by lifting the handset, or you can use other options if they are available on your phone.

If you want to... Then... For more information, see...

Answer with a headset Press , if unlit. Or, if is already

lit, press Answer or (flashing).

Answer with the speakerphone

Switch from a connected call to answer a new call

Answer using call waiting Press Answer. Using Hold and Resume,

Send a call to your voice messaging system

Auto-connect calls Use AutoAnswer. Using AutoAnswer, page 43

Retrieve a parked call on another phone

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 25

Press , Answer, or (flashing). Using a Handset, Headset,

Press Answer, or if the call is ringing on a different line, press (flashing).

Press iDivert. Accessing Voice Messages,

Use Call Park. Storing and Retrieving

Using a Handset, Headset, and Speakerphone, page 42

and Speakerphone, page 42

Using Hold and Resume, page 26

page 26

page 52

Parked Calls, page 38

If you want to... Then... For more information, see...

Use your phone to answer a call ringing elsewhere

Answer a priority call Hang up the current call and press

Use Call Pickup. Picking Up a Redirected

Call on Your Phone, page 35

Prioritizing Critical Calls,

Answer.

page 40

Ending a Call

To end a call, hang up. Here are some more details.

If you want to... Then...

Hang up while using the handset Return the handset to its cradle. Or press EndCall.

Hang up while using the headset Press . If you want to keep headset mode activate, press

EndCall.

Hang up while using the speakerphone Press or EndCall.

Hang up one call but preserve another call on the same line

Press EndCall. If necessary, remove the call from hold first.

Using Hold and Resume

You can hold and resume calls.

If you want to... Then...

Put a call on hold 1. Make sure the call you want to put on hold is highlighted.

2. Press Hold.

Remove a call from hold on the current line

Remove a call from hold on a different line

Tips

• Engaging the Hold feature typically generates music or a beeping tone.

• A held call is indicated by the call-on-hold icon: .

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1. Make sure that the appropriate call is highlighted.

2. Press Resume.

Press for the appropriate line.

If a single call holding on this line, the call automatically resumes. If multiple calls are holding, scroll to the appropriate call and press Resume.

Basic Call Handling

Using Mute

With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute in conjunction with the handset, speakerphone, or a headset.

If you want to... Then...

Toggle Mute on Press .

Toggle Mute off Press .

Switching Between Multiple Calls

You can switch between multiple calls on one or more lines. If the call that you want to switch to is not automatically highlighted, use the Navigation button to scroll to it.

If you want to... Then...

Switch between connected calls on one line

Switch between connected calls on different lines

Switch from a connected call to answer a ringing call

1. Make sure the call that you want to switch to is highlighted.

2. Press Resume.

Any active call is placed on hold and the selected call is resumed.

Press for the line that you are switching to.

If a single call is holding on the line, the call automatically resumes. If multiple calls are holding, highlight the appropriate call and press Resume.

Press Answer, or if the call is ringing on a different line press (flashing). Any active call is placed on hold and the selected call is resumed.

Viewing Multiple Calls

Understanding how multiple calls are displayed on your phone can help you organize your call-handling efforts.

In standard viewing mode, your phone displays calls as follows for the highlighted line:

• Calls with the highest precedence and longest duration display at the top of the list.

• Calls of a similar type are grouped together. For example, calls that you have interacted with are

grouped near the top, and calls on hold are grouped last.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 27

You can use these additional methods to view multiple calls on multiple lines:

If you want to... Then...

View calls on another line

Switch to call overview mode

1. Press .

2. Immediately press the line button .

Press for the highlighted line.

The phone switches to call overview mode, displaying one call per line. The displayed call is either the active call or the held call with the longest duration.

To return to standard viewing mode, press , then immediately press the line button.

Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.

If you want to... Then...

Transfer a call without talking to the transfer recipient

Talk to the transfer recipient before transferring a call (consult transfer)

1. From an active call, press Trans f er.

2. Enter the target number.

3. Press Trans f er again to complete the transfer or EndCall to cancel.

Note

If your phone supports on-hook transfer, you can alternately complete the transfer by hanging up.

1. From an active call, press Trans f er.

2. Enter the target number.

3. Wait for the transfer recipient to answer.

4. Press Tra n sfe r again to complete the transfer or EndCall to cancel.

If your phone supports on-hook transfer, you can alternately complete the transfer by hanging up.

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Basic Call Handling

If you want to... Then...

Transfer two current calls to each other (direct transfer) without staying on the line

Redirect a call to your voice messaging system

1. Scroll to highlight any call on the line.

2. Press Select.

3. Repeat this process for the second call.

4. With one of the selected calls highlighted, press DirTrfr. (To

display DirTrfr, you might need to press more.)

The two calls connect to each other and drop you from the call.

Note

Press iDivert. The call is automatically transferred to your voice message greeting. You can use iDivert with a call that is active, ringing, or on hold.

If you want to stay on the line with the callers, use Join instead.

Tips

• If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press

Transf e r and then hang up.

• If on-hook transfer is not enabled on your phone, hanging up without pressing Tra n s fer again

places the call on hold.

• You cannot use Trans f e r to redirect a call on hold. Press Resume to remove the call from hold

before transferring it.

Forwarding All Calls to Another Number

You can use Call Forward All to redirect incoming calls from your phone to another number.

If you want to... Then...

Set up call forwarding on your primary line

Cancel call forwarding on your primary line

Verify that call forwarding is enabled on your primary line

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 29

Press CFwdALL and enter a target phone number.

Press CFwdALL.

Look for:

• The call forward icon above the primary phone number: .

• The call forwarding target number in the status line.

If you want to... Then...

Set up or cancel call forwarding remotely, or for a non-primary line

1. Log in to your User Options web pages. (See the “Accessing Your

User Options Web Pages” section on page 53.)

2. Access your call forwarding settings (See the “Controlling Line

Settings on the Web” section on page 59.)

Note

When call forwarding is enabled for any line other than the primary line, your phone does not provide you with any confirmation that calls are being forwarded. Instead, you must confirm your settings in the User Options web pages.

Tips

• Enter the call forward target number exactly as you would dial it from your phone. For example,

enter an access code or the area code, if necessary.

• You can forward your calls to a traditional analog phone or to another IP phone, although your

system administrator might restrict the call forwarding feature to numbers within your company.

• Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not

enabled, the call will ring as usual.

• Your system administrator can change call forwarding conditions for your phone lines.

Making Conference Calls

Your Cisco Unified IP Phone allows you to combine three or more separate calls into one conversation, creating a conference call.

Understanding Types of Conference Calls

There are two types of conference calls: Standard and Meet-Me.

Standard Conference Calls

You can create a standard conference in different ways, depending on your needs and the softkeys available on your phone:

• Confrn—Use this softkey to establish a standard conference by calling each participant. Standard

conference calling is a default feature available on most phones.

• Join—Use this softkey to establish a standard conference by joining several calls already on one

line.

• cBarge—Use this softkey to add yourself to an existing call on a shared line and to turn the call

into a standard conference call. This feature is available only on phones that use shared lines.

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Basic Call Handling

See the “Starting and Joining a Standard Conference” section on page 31 for additional instructions.

Meet-Me Conference Calls

You can create a Meet-Me conference by calling the Meet-Me phone number at a specified time.

See the “Starting or Joining a Meet-Me Conference Call” section on page 33 for additional instructions.

Starting and Joining a Standard Conference

A standard conference allows at least three people to participate in a single call.

If you want to... Then...

• Create a conference by

calling participants

• Add new participants to

an existing conference

Create a conference by joining two or more existing calls

Participate in a conference Answer the phone when it rings.

Create a conference by barging a call on a shared line

View a list of conference participants

Get an updated list of participants

1. From a connected call, press Confrn. (You may need to press the

more softkey to see Confrn.)

2. Enter the participant’s phone number.

3. Wait for the call to connect.

4. Press Confrn again to add the participant to your call.

5. Repeat to add additional participants.

1. Make sure that you have two or more calls on a single line.

2. Highlight a call that you want to add to the conference.

3. Press Select.

The selected call displays this icon .

4. Repeat this process for each call that you want to add.

5. From one of the selected calls, press Join. (You may need to press

the more softkey to see Join.)

Note

Highlight a call on a shared line and press cBarge. (You may need to press the more softkey to display cBarge.)

See the “Using a Shared Line” section on page 36.

1. Highlight an active conference.

2. Press ConfList.

Participants are listed in the order in which they join the conference with the most recent additions at the top.

While viewing the conference list, press Update.

The active call is automatically selected.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 31

If you want to... Then...

See who started the conference

Drop the last party added to the conference

Remove any conference participant

End your participation in a conference

While viewing the conference list, locate the person listed at the bottom of the list with an asterisk (*) next to the name.

Press RmLstC.

You can remove participants only if you initiated the conference call.

1. Highlight the participant’s name.

2. Press Remove.

You can remove participants only if you initiated the conference.

Hang up or press EndCall.

Tips

• Calls must be on the same line before you can add them to a conference. If calls are on different

lines, transfer them to a single line before using Confrn or Join.

• Depending on how your phone is configured, if you leave a conference after creating it, the

conference might end. To avoid this, transfer the conference before hanging up.

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Basic Call Handling

Starting or Joining a Meet-Me Conference Call

Meet-Me conferencing allows you to start or join a conference by calling the conference number.

If you want to... Then...

Start a Meet-Me conference 1. Obtain a Meet-Me phone number from your system administrator.

2. Distribute the number to participants.

3. When you are ready to start the meeting, go off-hook to invoke a

dial tone, then press MeetMe.

4. Dial the Meet-Me conference number.

Participants can now join the conference by dialing in.

Note

Join a Meet-Me conference Dial the Meet-Me conference number (provided by the conference

initiator).

Note

End a Meet-Me conference All participants must hang up.

The conference does not automatically end when the conference initiator disconnects.

Participants hear a busy tone if they call the conference before the initiator has joined. In this case, participants must call back.

Participants hear a busy tone if they call the conference before the initiator has joined. In this case, try your call again.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 33

Advanced Call Handling

Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment.

Speed Dialing

Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call. Depending on configuration, your phone can support several speed-dial features:

• Speed-dial buttons

• Abbreviated Dialing

• Fast Dials

Note • To set up speed-dial buttons and Abbreviated Dial, you must access your User Options

web pages. See “Accessing Your User Options Web Pages” section on page 53.

• To set up Fast Dials, you must access the Personal Directory feature. See “Using Personal

Directory on Your Phone” section on page 49.

• Alternately, your system administrator can configure speed-dial features for you.

If you want to... Then...

Use speed-dial buttons

Use Abbreviated Dial

Use Fast Dial 1. Create a Personal Address B ook entry and assign a Fast Dials code. See

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1. Set up speed-dial buttons. See the “Setting Up Speed Dials on the Web”

section on page 56.

2. To place a call, press (a speed-dial button).

Note

1. Set up Abbreviated Dialing codes. See the “Setting Up Speed Dials on the

2. To place a call, enter the Abbreviated Dialing code and press AbbrDial.

2. To place a call, access the Fast Dial service on your phone. See the “Using

If your phone supports the Busy Lamp Field (BLF) speed-dial feature, you can see if the speed-dial number is busy before dialing. See the “Using BLF to Determine a Line State” section on page 41.

Web” section on page 56.

“Using Personal Directory on the Web” section on page 54.

Personal Directory on Your Phone” section on page 49.

Advanced Call Handling

Picking Up a Redirected Call on Your Phone

Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling with coworkers.

If you want to... Then...

Answer a call that is ringing on another extension within your call pickup group

Answer a call that is ringing on another extension outside of your group

Answer a call that is ringing on another extension in your group or in an associated group

1. Do one of the following:

• If the PickUp softkey is available, press it.

• If the PickUp softkey is not available, go off-hook

to display it, then press PickUp.

If your phone supports auto-pickup, you are now connected to the call.

2. If the call rings, press Answer to connect to the call.

1. Do one of the following:

• If the GPickUp softkey is available, press it.

• If the GPickUp softkey is not available, go

off-hook to display it, then press GPickUp.

2. Enter the group pickup code.

If your phone supports auto-pickup, you are now connected to the call.

3. If the call rings, press Answer to connect to the call.

1. Do one of the following:

• If the OPickUp softkey is available, press it.

• If the OPickUp softkey is not available, go

off-hook to display it, then press OPickUp.

If your phone supports auto-pickup, you are now connected to the call.

2. If the call rings, press Answer to connect to the call.

Tips

• Pressing PickUp and GPickUp connects you to the call that has been ringing for the longest time.

• Pressing OPickUp connects you to the call in the pickup group with the highest priority.

• If you have multiple lines and want to pick up the call on a non-primary line, first press for

the desired line, then press a Call PickUp softkey.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 35

Using a Shared Line

Your system administrator might ask you to use a shared line if you:

• Have multiple phones and want one phone number

• Share call-handling tasks with coworkers

• Handle calls on behalf of a manager

Understanding Shared Lines

Remote-in-Use Icon

The Remote-in-Use icon appears when another phone that shares your line has a connected call. You can place and receive calls as usual on the shared line, even when the Remote-in-Use icon appears.

Sharing Call Information and Barging

Phones that share a line each display information about calls that are placed and received on the shared line. This information might include caller ID and call duration. (See the Privacy section for exceptions.)

When call information is visible in this way, you and coworkers who share a line can add yourselves to calls using either Barge or cBarge. See the “Adding Yourself to a Shared-Line Call” section on page 37.

Privacy

If you do not want coworkers who share your line to see information about your calls, enable the Privacy feature. Doing so also prevents coworkers from barging your calls. See the “Preventing Others from Viewing or Barging a Shared-Line Call” section on page 38.

Note The maximum number of calls that a shared line supports can vary by phone.

36 OL-8163-01

Advanced Call Handling

Adding Yourself to a Shared-Line Call

Depending on how your phone is configured, you can add yourself to a call on a shared line using either Barge or cBarge.

If you want to... Then...

See if the shared line is in use

View details about current calls on the shared line

Add yourself to a call on a shared line using the Barge softkey

Add yourself to a call on a shared line using the cBarge softkey

Add new conference participants to a call that you have barged

Leave a barged call Hang up.

Look for the remote-in-use icon next to a red line button .

Press the red line button for the remote-in-use line. All non-private calls appear in the call activity area of the phone screen.

1. Highlight a remote-in-use call.

2. Press Barge. (You may need to press the more softkey to display

Barge.)

Other parties hear a beep tone announcing your presence.

1. Highlight a remote-in-use call.

2. Press cBarge. (You may need to press the more softkey to display

cBarge.)

Other parties hear a tone and brief audio interruption, and call information changes on the phone screen.

Barge the call using cBarge, if available.

Unlike Barge, cBarge converts the call into a standard conference call, allowing you to add new conference participants. See the “Making Conference Calls” section on page 30.

If you hang up after using Barge, the remaining parties hear a disconnect tone and the original call continues.

If you hang up after using cBarge, the call remains a conference call (provided at least three participants remain on the line).

Tips

• If a phone that is using the shared line has Privacy enabled, call information and barge softkeys

will not appear on the other phones that share the line.

• You will be disconnected from a call that you have joined using Barge if the call is put on hold,

transferred, or turned into a conference call.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 37

Preventing Others from Viewing or Barging a Shared-Line Call

If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls.

If you want to... Then...

Prevent others from viewing or barging calls on a shared line

Allow others to view or barge calls on a shared line

Tips

• If the phone that shares your line has Privacy enabled, you can make and receive calls using the

shared line as usual.

• The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple

shared lines and Privacy is enabled, coworkers will not be able to view or barge calls on any of your shared lines.

1. Press Private .

2. To verify that Privacy is on, look for the Privacy-enabled

icon next to an amber line button .

1. Press Private .

2. To verify that Privacy is off, look for the Privacy-disabled

icon next to an unlit line button .

Storing and Retrieving Parked Calls

You can park a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco Unified CallManager system (for example, a phone at a coworker’s desk or in a conference room).

If you want to... Then...

Store an active call using Call Park

Retrieve a parked call Enter the call park number from any Cisco Unified IP Phone in your

Note You have a limited amount of time to retrieve a parked call before it reverts to ringing at the

original number. See your system administrator for details.

38 OL-8163-01

1. During a call, press Park. (You may need to press the more softkey to

see Park.)

2. Note the call park number displayed on your phone screen.

3. Hang up.

network to connect to the call.

Advanced Call Handling

Making and Receiving Secure Calls

Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls.

Your phone is capable of supporting these types of calls:

• Authenticated call—The identities of all phones participating in the call have been verified.

• Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation)

within the Cisco IP network. Encrypted calls are also authenticated.

• Non-secure call—At least one of the participating phones or the connection does not support these

security features, or the phones cannot be verified.

If you want to... Then...

Check the security level of a call Look for a security icon in the top right corner of the call

activity area, next to the call duration timer:

Authenticated call

Encrypted call

Neither security icon appears if the call is non-secure.

Determine if secure calls can be made in your company

Note There are interactions, restrictions, and limitations that affect how security features work on

your phone. For more information, ask your system administrator.

Contact your system administrator.

Tracing Suspicious Calls

If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages.

If you want to... Then...

Notify your system administrator about a suspicious or harassing call

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 39

Press MCID.

Your phone plays a tone and displays the message, “MCID successful”.

Prioritizing Critical Calls

In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.

Keep these terms in mind:

• Precedence indicates the priority associated with a call.

• Preemption is the process of ending an existing, lower priority call while accepting a higher

priority call that is sent to your phone.

If you... Then...

Want to choose a priority (precedence) level for an outgoing call

Want to make a priority (precedence) call

Hear a special ring (faster than usual) or special call waiting tone

Want to view priority level of a call Look for an MLPP icon on your phone screen:

Contact your system administrator for a list of corresponding precedence numbers for calls.

Enter the MLPP access number (provided by your system administrator) followed by the phone number.

You are receiving a priority (precedence) call. An MLPP icon on your phone screen indicates the priority level of the call.

Priority call

Medium priority (immediate) call

High priority (flash) call

Highest priority (flash override) or Executive Override call

Higher priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is normal (routine).

Want to accept a higher-priority call Answer the call as usual. If necessary, end an active call first.

Hear a continuous tone interrupting your call

You or the other party are receiving a call that must preempt the current call. Hang up immediately to allow the higher priority call to ring through.

Tips

• When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting

tones that differ from the standard tones.

• If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.

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Advanced Call Handling

Using Cisco Extension Mobility

Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you.

If you want to... Then...

2. Enter your user ID and PIN (provided by your system administrator).

3. If prompted, select a device profile.

Log out of EM 1. Choose > EM Service (name can vary).

2. When prompted to log out, press Ye s.

Tips

• EM automatically logs you out after a certain amount of time. This time limit is established by

your system administrator.

• Changes that you make to your EM profile (from the User Options web pages) take effect the next

time that you log in to EM on a phone.

• Settings that are controlled on the phone only are not maintained in your EM profile.

Using BLF to Determine a Line State

Depending on configuration, you can use the Busy Lamp Field (BLF) to determine the state of another phone line that is associated with a speed-dial button, call log, or directory listing on your phone. You can place a call to this line, regardless of the BLF status. This feature does not prevent dialing.

If you want to... Then...

See the state of a speed-dial line

See the state of a line listed in a call log or directory

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 41

Look for one of these indicators next to the line number:

+ Line is in-use.

+ Line is idle.

BLF indicator unavailable for this line.

Look for one of these indicators next to the line number:

Line is in-use.

Line is idle.

BLF indicator unavailable for this line.

Using a Handset, Headset, and Speakerphone

You can use your phone with a handset, headset, or speakerphone.

If you want to... Then...

Use the handset Lift it to go off-hook; replace it to go on-hook.

Use a headset Press to toggle headset mode on and off. If you use

AutoAnswer, see the “Using AutoAnswer” section on page 43 for exceptions.

You can use the headset in conjunction with all of the controls on your phone, including and .

Use the speakerphone Press to toggle speakerphone mode on or off.

Many of the actions you can take to dial a number or answer a call will automatically trigger speakerphone mode, assuming that the handset is in its cradle and is not lit.

Switch to the headset or speakerphone (from the handset) during a call

Switch to the handset (from the speakerphone or headset) during a call

Adjust the volume level for a call

Press or , then hang up the handset.

Lift the handset (without pushing any buttons).

Press during a call or after invoking a dial tone.

This action adjusts the volume for the handset, speakerphone, or headset, depending on which device is in use.

Press Save to preserve the volume level for future calls.

Obtaining a Headset

Your phone supports four- or six-wire headset jacks. For information about purchasing headsets, see the “Headset Information” section on page 14.

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Using a Handset, Headset, and Speakerphone

Using AutoAnswer

When AutoAnswer is enabled, your phone answers incoming calls automatically after a few rings. Your system administrator configures AutoAnswer to use either the speakerphone or a headset. You might use AutoAnswer if you receive a high volume of incoming calls.

If you... Then...

Use AutoAnswer with a headset

Use AutoAnswer with the speakerphone

Keep headset mode active (in other words, keep illuminated) even when you are not on a call.

To keep headset mode active, do one of the following:

• Press EndCall to hang up.

• Press New Call or Dial to place new calls.

If your phone is set up to use AutoAnswer in headset mode, calls will be answered automatically only if is illuminated. Otherwise, calls ring normally and you must manually answer them.

Keep the handset in the cradle and headset mode inactive ( unlit).

Otherwise, calls ring normally and you must manually answer them.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 43

Using Phone Settings

You can customize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings.

Customizing Rings and Message Indicators

You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone.

If you want to... Then...

Change the ring tone per line

Change the ring pattern per line (flash-only, ring once, beep-only, etc.)

Adjust the volume level for the phone ringer

Change the way that the voice message light on your handset works

1. Choose > User Preferences > Rings.

2. Choose a phone line or the default ring setting.

3. Choose a ring tone to play a sample of it.

4. Press Select and Save to set the ring tone, or press Cancel.

1. Log in to your User Options web pages. (See the “Accessing Your

User Options Web Pages” section on page 53.)

2. Access your call ring pattern settings. (See the “Controlling Line

Settings on the Web” section on page 59.)

Note

Press while the handset is in the cradle and the headset and speakerphone buttons are off. The new ringer volume is saved automatically.

Note

Before you can access this setting, your system administrator might need to enable it for you.

1. Log in to your User Options web pages. (See the “Accessing Your

User Options Web Pages” section on page 53.)

2. Access your message indicator settings. (See the “Controlling Line

Settings on the Web” section on page 59.)

Typically, the default system policy is to indicate a new voice message by displaying a steady light on the handset light strip.

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Customizing the Phone Screen

You can adjust the characteristics of your phone screen.

If you want to... Then...

Change the phone screen contrast

Change the background image

Change the language on your screen

Change the line text label

1. Choose > User Preferences > Contrast.

2. To make adjustments, press Up, Down or .

3. Press Save, or press Cancel.

Note

If you accidentally save a very light or very dark contrast and cannot see the phone screen display:

Press and then press 1, 3 on the keypad.

Next, press to change the contrast until you can see the phone screen display, and then press Save.

1. Choose > User Preferences > Background Images.

2. Scroll through available images and press Select to choose an image.

3. Press Preview to see a larger view of the background image.

4. Press Exit to return to the selection menu.

5. Press Save to accept the image or press Cancel.

If you do not see a selection of images, then this option has not been enabled on your system.

1. Log in to your User Options web pages. (See the “Accessing Your User

Options Web Pages” section on page 53.)

2. Access your user settings. (See the “Controlling User Settings on the

Web” section on page 58.)

1. Log in to your User Options web pages. (See the “Accessing Your User

Options Web Pages” section on page 53.)

2. Access your line label settings. (See the “Controlling Line Settings on

the Web” section on page 59.)

Using Phone Settings

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 45

Using Call Logs and Directories

This section describes how you can use call logs and directories. To access both features, use the Directories button .

Using Call Logs

Your phone maintains records of your missed, placed, and received calls.

If you want to... Then...

View your call logs Choose > Missed Calls, Placed Calls, or Received Calls. Each stores up

to 100 records. To view a truncated listing, highlight it and press EditDial.

Erase your call logs Press , then press Clear. Doing so erases all records in all logs.

Dial from a call log (while not on another call)

1. Choose > Missed Calls, Placed Calls, or Received Calls.

2. Highlight a call record from the log.

Note

If the Details softkey displays, the call is the primary entry of a multiparty call. See the Tip section below.

3. If you need to edit the displayed number, press EditDial followed by << or

>>. To delete the number, press EditDial followed by Delete. (You may need to press the more softkey to display Delete.)

4. Go off-hook to place the call.

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If you want to... Then...

Dial from a call log (while connected to another call)

1. Choose > Missed Calls, Placed Calls, or Received Calls.

2. Highlight a call record from the log.

Note

3. If you need to edit the displayed number, press EditDial followed by << or

>>. To delete the number, press EditDial followed by Delete. (You may need to press the more softkey to display Delete.)

4. Press Dial.

5. Choose a menu item to handle the original call:

See if the line in the call log is busy

Look for Busy Lamp Field indicators. See the “Using BLF to Determine a Line

State” section on page 41. before placing a call to that line

Using Call Logs and Directories

If the Details softkey displays, the call is the primary entry of a multiparty call. See the Tip section below.

• Hold—Puts the first call on hold and dials the second.

• Transf e r —Transfers the first party to the second and drops you

from the call. (Press Trans f er again after dialing to complete the action.)

• Conference—Creates a conference call with all parties, including

you. (Press Confrn again after dialing to complete the action.)

• EndCall—Disconnects the first call and dials the second.

Tip

To view the complete call record of a multiparty call, press Details. The Details call record shows two entries for each missed or received multiparty call. The entries are listed in reverse chronological order:

• The first logged entry is the name/number of the last completed call of a multiparty call received

on your phone.

• The second logged entry is the name/number of the first completed call of a multiparty call

received on your phone.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 47

Directory Dialing

Depending on configuration, your phone can provide corporate and personal directory features:

• Corporate Directory—Corporate contacts that you can access on your phone. Corporate

Directory is set up and maintained by your system administrator.

• Personal Directory—If available, personal contacts and associated speed-dial codes that you can

configure and access from your phone and User Options web pages. Personal Directory is comprised of Personal Address Book (PAB) and Fast Dials:

–

PAB is a directory of your personal contacts.

–

Fast Dials allows you to assign codes to PAB entries for quick dialing.

Using Corporate Directory on Your Phone

You can use a corporate directory to place calls to coworkers.

If you want to... Then...

Dial from a corporate directory (while not on another call)

Dial from a corporate directory (while on another call)

See if the phone line in the directory is busy

1. Choose > Corporate Directory (exact name can vary).

2. User your keypad to enter a full or partial name and press Search.

3. To dial, select the listing, or scroll to the listing and go off-hook.

1. Choose > Corporate Directory (exact name can vary).

2. User your keypad to enter a full or partial name and press Search.

3. Scroll to a listing and press Dial.

4. Choose a menu item to handle the original call:

• Hold—Puts the first call on hold and dials the second.

• Transf e r —Transfers the first party to the second and drops you

from the call. (Press Tran sf er again after dialing to complete the action.)

• Conference—Creates a conference call with all parties, including

you. (Press Confrn again after dialing to complete the action.)

• EndCall—Disconnects the first call and dials the second.

Look for Busy Lamp Field (BLF) indicators. See the “Using BLF to Determine

a Line State” section on page 41.

Tip

Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation button on your phone to move between input fields.

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Using Call Logs and Directories

Using Personal Directory on Your Phone

The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. This section describes how to set up and use Personal Directory on your phone. Alternately, see the “Using Personal Directory on the Web” section on page 54.

If you want to... Then...

Access Personal Directory (for PAB and Fast Dial codes)

Search for a PAB entry

Dial from a PAB entry

Delete a PAB entry 1. Search for a listing.

Edit a PAB entry 1. Search for a listing.

1. Choose > Personal Directory (exact name can vary).

Enter your Cisco Unified CallManager user ID and PIN, then press

Submit.

1. Access Personal Directory, then choose Personal Address Book.

2. Enter search criteria and press Submit.

3. You can choose Previous or Next to move through listings.

4. Highlight the PAB listing that you want and press Select.

1. Search for a listing.

2. Highlight the listing and press Select.

3. Press Dial. (You may need to press the more softkey to see Dial.)

4. Enter the participant’s phone number.

5. Highlight the number that you want to dial and press OK.

6. Press OK again to dial the number.

2. Highlight the listing and press Select.

3. Press Delete.

4. Choose OK to confirm the deletion.

2. Highlight the listing and press Edit to modify a name or email address.

3. If necessary, choose Phones to modify a phone number.

4. Press Update.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 49

If you want to... Then...

Add a new PAB entry 1. Access Personal Directory, then choose Personal Address Book.

2. Access the Search page by choosing Submit. (You do not need to input

search information first.)

3. Press New.

4. Use your phone keypad to enter a name and e-mail information.

5. Choose Phones and use the keypad to enter phone numbers. Be sure to

include any necessary access codes such as a 9 or 1.

6. Choose Submit to add the entry to the database.

Assign a Fast Dial code to a PAB entry

Add a new Fast Dial code (not using a PAB entry)

Search for Fast Dial codes

Place a call using a Fast Dial code

Delete a Fast Dial code

Log out of Personal Directory

1. Search for a PAB entry.

2. Highlight the listing and press Select.

3. Press Fast Dial.

4. Highlight the number that you want to dial and press Select.

5. Highlight the Fast Dial code that you want to assign to the number and

press Select.

1. Choose > Personal Directory > Personal Fast Dials.

2. Press Fast Dial.

3. Highlight a Fast Dial code that is unassigned and press Select.

4. Press Assign.

5. Enter a phone number.

6. Press Update.

1. Choose > Personal Directory > Personal Fast Dials.

2. You can choose Previous or Next to move through listings.

3. Highlight the listing that you want and press Select.

1. Search for a Fast Dial code.

2. Highlight the listing you want and press Select.

3. Press Dial.

4. Choose OK to complete the action.

1. Search for a Fast Dial code.

2. Highlight the listing you want and press Select.

3. Press Remove.

1. Choose > Personal Directory (exact name can vary).

2. Choose Logout.

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Using Call Logs and Directories

Tips

• Your system administrator can provide you with the user ID and PIN that you need to log in to

Personal Directory.

• Personal Directory automatically logs you out after a certain amount of time. This time limit can

vary. Ask your system administrator for more information.

• Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation

button on your phone to move between input fields.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 51

Accessing Voice Messages

To access voice messages, use the button.

Note Your company determines the voice message service that your phone system uses. For the most

accurate and detailed information, refer to the documentation that came with your voice message system.

If you want to... Then...

Set up and personalize your voice message service

See if you have a new voice message

Listen to your voice messages or access the voice messages menu

Send a call to your voice message system

Press and follow the voice instructions.

If a menu appears on your screen, choose an appropriate menu item.

Look for:

• A steady red light on your handset. (This indicator can vary. See the

“Customizing Rings and Message Indicators” section on page 44.)

• A flashing message waiting icon and text message on your screen.

Press .

Depending on your voice message service, doing so either auto-dials the

message service or provides a menu on your screen.

Press iDivert.

The iDivert feature automatically transfers a call (including a ringing or

held call) to your voice message system. Callers will hear your voice

message greeting and can leave you a message.

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Customizing Your Phone on the Web

Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified CallManager User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages.

Accessing Your User Options Web Pages

This section describes how to log in to your User Options web pages.

If you want to... Then do this...

Select a device after logging in

1. Obtain a User Options web page URL, user ID, and default password from

your system administrator.

2. Open a web browser on your computer, enter the URL, and log on.

3. If prompted to accept security settings, click Yes or Install Certificate.

The Cisco Unified CallManager User Options main web page displays. From this page you can choose User Options to access User Settings, Directory features, a Personal Address Book, and Fast Dials.

Or, to access phone-specific options, select a device (see below).

1. After you have logged in to your User Options web pages, choose User

Options > Device.

The Device Configuration page displays.

2. If you have multiple devices assigned to you, verify that the appropriate

device (phone model or Extension Mobility profile) is selected. If necessary, choose another device from the Name drop-down menu.

From the Device Configuration page, you can access all of the various configuration options available for your phone (other pages might not provide access to all options).

–

Choose User Options to access User Settings, Directory, Personal Address Book, and Fast Dials.

–

Choose toolbar buttons to access phone-specific options, such as line settings, phone service settings, and speed dials.

To return to the Device Configuration page from another page, choose User Options > Device.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 53

Configuring Features and Services on the Web

The topics in this section describe how to configure features and services from your User Options web pages after logging in. See the“Accessing Your User Options Web Pages” section on page 53.

Using Personal Directory on the Web

The Personal Directory feature set consists of:

• A Personal Address Book (PAB)

• Fast Dials

• The Address Book Synchronization Tool (TABSynch)

Note You can also access PAB and Fast Dials from your phone. See the“Using Personal Directory

on Your Phone” section on page 49.

Using Your Personal Address Book on the Web

This section describes how to use your PAB from the User Options web pages.

If you want to... Then do this after you log in...

Add a new PAB entry 1. Choose User Options > Personal Address Book.

2. Click New.

3. Enter information for the entry.

4. Click Save.

Search for a PAB entry 1. Choose User Options > Personal Address Book.

2. Specify search information and click Find.

Edit a PAB entry 1. Search for a PAB entry.

2. Click a name or nickname.

3. Edit the entry as needed and click Save.

Delete a PAB entry 1. Search for a PAB entry.

2. Select one or more entries.

3. Click Delete Selected.

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Customizing Your Phone on the Web

Configuring Fast Dials on the Web

This section describes how to assign Fast Dials from your User Options web pages.

If you want to... Then do this after you log in...

Assign a Fast Dial code to a PAB entry

Assign a Fast Dial code to a phone number (without using a PAB entry)

Search for a Fast Dial entry

Edit a Fast Dial phone number

Delete a Fast Dial entry 1. Search for a Fast Dial.

1. Create a PAB entry. See the “Using Your Personal Address Book on the

Web” section on page 54.

2. Choose User Options > Fast Dials.

3. Click Add New.

4. Change the Fast Dial code, if desired.

5. Use the Search Options area to find the appropriate PAB entry.

6. Click a phone number in the Search Results area.

7. Click Save.

1. Choose User Options > Fast Dials.

2. Click Add New.

3. Change the Fast Dial code, if desired.

4. Enter a phone number.

5. Click Save.

1. Choose User Options > Fast Dials.

2. Specify search information and click Find.

1. Choose User Options > Fast Dials.

2. Search for the Fast Dial entry that you want to edit.

3. Click on a component of the entry.

4. Change the phone number.

5. Click Save.

2. Select one or more entries.

3. Click Delete Selected.

Tips

• You can create up to 500 Fast Dial and PAB entries.

• You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries are labeled

“raw” in the User Options web pages and do not display a configurable text label.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 55

Using the Address Book Synchronization Tool

You can use the Address Book Synchronization Tool (TABSynch) to synchronize your existing Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options web pages. Your system administrator can give you access to TABSynch and provide detailed instructions.

Setting Up Speed Dials on the Web

Depending on configuration, your phone can support several speed-dial features:

• Speed-dial buttons

• Abbreviated Dialing

• Fast Dials

Note For help using speed-dial features, see the “Speed Dialing” section on page 34.

If you want to... Then do this after you log in...

Set up speed-dial buttons

Set up Abbreviated dialing

Set up Fast Dials See the “Configuring Fast Dials on the Web” section on page 55.

1. Select a device.

2. Click Speed Dials.

3. Enter a number and label for a speed-dial button (programmable button)

on your phone.

4. Click Save.

Note

You can also set up Fast Dials on your phone. See the “Using Personal Directory on Your Phone” section on page 49.

Your phone uses the ASCII Label field if the phone does not support double-byte character sets.

1. Select a device.

2. Click Speed Dials.

3. Enter a number and label for an Abbreviated Dialing code.

4. Click Save.

Tip

You can set up a speed-dial button for each programmable button on your phone that is not reserved as a line button. Alternately, use Abbreviated Dial or Fast Dial.

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Customizing Your Phone on the Web

Setting Up Phone Services on the Web

Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone.

If you want to... Then do this after you log in and select a device...

Subscribe to a service 1. Select a device.

2. Click Phone Services.

3. Click Add New.

4. Choose a service from the drop-down list and click Next.

5. Change the service label and/or enter additional service information, if

available (optional).

6. Click Save.

Search for services 1. Select a device.

2. Click Phone Services.

3. Click Find.

Change or end services 1. Search for services.

2. Select one or more entries.

3. Click Delete Selected.

Change a service name 1. Search for services.

2. Click on the service name.

3. Change the information and click Save.

Add a service to an available programmable phone button

1. Select a device.

2. Click Service URL.

Note

If you do not see this option, ask your system administrator to configure a service URL button for your phone.

3. Choose a service from the Button Service drop-down list.

4. If you want to rename the service, edit the label fields.

Note

Access a service on your phone

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 57

Press on your phone. Or, if you have added a service to a programmable button , press the button.

Your phone uses the ASCII Label field if the phone does not support double-byte character sets.

5. Click Save.

6. Click Reset to reset your phone (necessary to see the new button label

on your phone).

Controlling User Settings on the Web

User settings include your password, PIN, and language (locale) settings.

If you want to... Then do this after you log in...

Change your password 1. Choose User Options > User Settings.

2. In the Browser Password area, enter information.

3. Click Save.

Change your PIN 1. Choose User Options > User Settings.

2. In the Phone PIN area, enter information.

3. Click Save.

Change the language (locale) for your User Options web pages

Change the language (locale) for your phone screen

1. Choose User Options > User Settings.

2. In the User Locale area of the User Settings page, choose an

item from the Locale drop-down list.

3. Click Save.

1. Go to the Device Configuration page by choosing User

Options > Device.

2. Choose an item from the User Locale drop-down list.

3. Click Save.

Tip

Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. For more information, ask your system administrator.

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Customizing Your Phone on the Web

Controlling Line Settings on the Web

Line settings affect a specific phone line (directory number) on your phone. Line settings can include call forwarding, voice message indicators, ring patterns, and line labels.

Note • You can also set up call forwarding (for your primary phone line) directly on your phone.

See the “Forwarding All Calls to Another Number” section on page 29.

• To learn about phone settings that you can access directly on your phone, see the “Using

Phone Settings” section on page 44.

If you want to... Then do this after you log in...

Set up call forwarding per line

Change the voice message indicator setting per line

1. Select a device.

2. Click Line Settings.

3. If you have more than one directory number (line) assigned to your

phone, verify that the appropriate line is selected or choose a new one.

4. In the Incoming Call Forwarding area, choose call forwarding settings

for various conditions.

5. Click Save.

1. Select a device.

2. Click Line Settings.

3. If you have more than one directory number (line) assigned to your

phone, verify that the appropriate line is selected or choose a new one.

4. In the Message Waiting Lamp area, choose from various settings.

Note

Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message.

5. Click Save.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 59

If you want to... Then do this after you log in...

Change the ring pattern per line

1. Select a device.

2. Click Line Settings.

3. If you have more than one directory number (line) assigned to your

phone, verify that the appropriate line is selected or choose a new one.

4. In the Ring Settings area, choose a setting to tell your phone how to

indicate an incoming call on the selected line.

5. Click Save.

Note

Change or create a line text label that appears on your phone screen

The “idle” ring setting pertains if you receive an incoming call when the phone is idle. The “consecutive” ring setting pertains if you receive an incoming call when the phone is active.

1. Select a device.

2. Click Line Settings.

3. If you have more than one directory number (line) assigned to your

phone, verify that the appropriate line is selected or choose a new one.

4. In the Line Text Label area, enter a text label.

5. Click Save.

Note

Your phone uses the ASCII Label field if the phone does not support double-byte character sets.

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Customizing Your Phone on the Web

Using Cisco WebDialer

Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you.

If you want to... Then...

Use WebDialer with your User Options directory

Use WebDialer with another online corporate directory (not your User Options directory)

1. Log into your User Options web pages. See the “Accessing Your User

Options Web Pages” section on page 53.

2. Choose User Options > Directory and search for a coworker.

3. Click the number that you want to dial.

4. If this is your first time using WebDialer, set up preferences and click

Submit. (See the last row in this table for details.)

5. If the Make Call page appears, click Dial. (See the last row in this table

to learn how to suppress this page in the future, if desired.)

The call is now placed on your phone.

6. To end a call, click Hangup or hang up from your phone.

1. Log into a WebDialer-enabled corporate directory and search for

coworkers.

2. Click the number that you want to dial.

3. When prompted, enter your user ID and password.

4. If this is your first time using WebDialer, set up preferences and click

Submit. (See the last row in this table for details.)

5. If the Make Call page appears, click Dial. (See the last row in this table

to learn how to suppress this page in the future, if desired.)

The call is now placed on your phone.

6. To end a call, click Hangup or hang up from your phone.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 61

If you want to... Then...

Log out of WebDialer Click the logout icon in the Make Call or Hang Up page.

Set up, view, or change WebDialer preferences

Access the Preferences page.

The Preferences page appears the first time that you use WebDialer (after you click the number that you want to dial.)

To return to Preferences in the future, click the preferences icon from the Make Call or Hang Up page.

The Preferences page contains the following options:

• Preferred language—Determines the language used for WebDialer

settings and prompts.

• Use permanent device—Identifies the Cisco Unified IP Phone and

directory number (line) that you will use to place WebDialer calls. If you have one phone with a single line, the appropriate phone and line are automatically selected. Otherwise, choose a phone and/or line. Phones are specified by host name. (To display the host name on the phone, choose > Network Configuration > Host Name.)

• Use Extension Mobility—If selected, prompts WebDialer to use the

Cisco Unified IP Phone that is associated with your Extension Mobility profile (if available).

• Do not display call confirmation—If selected, prompts WebDialer to

suppress the Make Call page. This page appears by default after you click a phone number in a WebDialer-enabled online directory.

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Understanding Additional Configuration Options

Your system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropriate. This table provides an overview of some configuration options that you might want to discuss with your phone system administrator based on your calling needs or work environment.

Note You can locate Phone Guides and other documents listed in this table on the web:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

If you... Then... For more information...

Need to handle more calls on your phone line

Need more than one phone line

Need more speed-dial buttons

Work with (or work as) an administrative assistant

Want to use one extension for several phones

Ask your system administrator to configure your line to support more calls.

Ask your system administrator to configure one or more additional directory numbers for you.

First make sure that you are using all of your currently available speed-dial buttons.

If you need additional speed-dial buttons, try using Abbreviated Dialing or subscribing to the Fast Dial service.

Another option is to attach the Cisco Unified IP Phone Expansion Module 7914 to your phone.

Consider using:

• Cisco Unified CallManager

Assistant service

• A shared line

Request a shared line. This allows you to use one extension for your desk phone and lab phone, for example.

Talk to your system administrator or phone support team.

See the:

• “Speed Dialing” section on

page 34

• Cisco Unified IP Phone

Expansion Module 7914 Phone Guide

See the:

• “Using a Shared Line” section

on page 36

• Cisco Unified CallManager

Assistant User Guide

See the “Using a Shared Line” section on page 36.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 63

If you... Then... For more information...

Share phones or office space with coworkers

Answer calls frequently or handle calls on someone’s behalf

Need to make video calls

Determine the state of a phone line associated with a speed-dial button, call log, or directory listing on your phone

Want to temporarily apply your phone number and settings to a shared Cisco Unified IP Phone

Consider using:

• Call Park to store and retrieve

calls without using the transfer feature

• Call Pickup to answer calls ringing

on another phone

• A shared line to view or join

coworkers’ calls

• Cisco Extension Mobility to apply

your phone number and user profile to a shared Cisco Unified IP Phone

Ask your system administrator to set

up the AutoAnswer feature for your

phone.

Consider using Cisco Unified Video

Advantage, which enables you to make

video calls using your Cisco IP Phone,

your personal computer, and an

external video camera.

Ask your administrator to set up the

Busy Lamp Field (BLF) feature for

your phone.

Ask your system administrator about

the Cisco Extension Mobility Service.

Ask your system administrator about these features and see the:

• “Advanced Call Handling”

section on page 34

• “Using a Shared Line” section

on page 36

• “Using Cisco Extension

Mobility” section on page 41

See the “Using AutoAnswer” section on page 43.

Contact your system administrator for additional assistance and see the Cisco

Unified Video Advantage Quick Start Guide and User Guide.

See the “Using BLF to Determine a Line State” section on page 41.

See the “Using Cisco Extension Mobility” section on page 41.

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Troubleshooting Your Phone

This section provides information to help you troubleshoot problems with your phone.

General Troubleshooting

This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator.

Symptom Explanation

You cannot hear a dial tone or complete a call

The Settings button is unresponsive

The softkey that you want to use does not appear

Join fails Join requires multiple selected calls. Be sure that you have selected at least

Barge fails and results

in a fast busy tone

You are disconnected from a call that you joined using Barge

Cisco CallBack fails The other party might have call forwarding enabled.

One or more of the following factors might apply:

• You must log into the Extension Mobility service.

• You must enter a client matter code or forced authorization code after

dialing a number.

• Your phone has time-of-day restrictions that prevent you from using

some features during certain hours of the day.

Your system administrator might have disabled on your phone.

One or more of the following factors might apply:

• You must press more to reveal additional softkeys.

• You must change the line state (for example, go off-hook or have a

connected call).

• Your phone is not configured to support the feature associated with

that softkey.

one call in addition to the active call, which is selected automatically. Join also requires the selected calls to be on the same line. If necessary, transfer calls to one line before joining them.

You cannot barge an encrypted call if the phone you are using is not configured for encryption. When your barge attempt fails for this reason, your phone plays a fast busy tone.

You will be disconnected from a call that you have joined using Barge if the call is put on hold, transferred, or turned into a conference call.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 65

Viewing Phone Administration Data

Your system administrator might ask you to access administration data on your phone for troubleshooting purposes.

If you are asked to... Then...

Access network configuration data

Access status data Choose > Status and select the status item that you want to view.

Access phone model information

Access phone call and voice quality information

Choose > Network Configuration and select the network

configuration item that you want to view.

Choose > Model Information.

Choose > Status > Call Statistics.

Using the Quality Reporting Tool

Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can press QRT to submit information to your system administrator. Depending on configuration, use the QRT to:

• Immediately report an audio problem on a current call.

• Select a general problem from a list of categories and choose reason codes.

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Cisco One-Year Limited Hardware Warranty Terms

There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty and license agreements from Cisco.com.

1. Launch your browser, and go to this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htm

The Warranties and License Agreements page appears.

2. To rea d the Cisco Information Packet, follow these steps:

a. Click the Information Packet Number field, and make sure that the part number

78-5235-03A0 is highlighted.

b. Select the language in which you would like to read the document. c. Click Go.

The Cisco Limited Warranty and Software License page from the Information Packet appears.

d. Read the document online, or click the PDF icon to download and print the document in

Adobe Portable Document Format (PDF).

Note You must have Adobe Acrobat Reader to view and print PDF files. You can

download the reader from Adobe’s website: http://www.adobe.com

3. To read translated and localized warranty information about your product, follow these steps:

a. Enter this part number in the Warranty Document Number field:

78-10747-01C0

b. Select the language in which you would like to view the document. c. Click Go.

The Cisco warranty page appears.

d. Read the document online, or click the PDF icon to download and print the document in

Adobe Portable Document Format (PDF).

You can also contact the Cisco service and support website for assistance:

http://www.cisco.com/public/Support_root.shtml.

Duration of Hardware Warranty

One (1) Year

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 67

Replacement, Repair, or Refund Policy for Hardware

Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.

Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.

To Receive a Return Materials Authorization (RMA) Number

Contact the company from whom you purchased the product. If you purchased the product directly from Cisco, contact your Cisco Sales and Service Representative.

Complete the information below, and keep it for reference.

Company product purchased from

Company telephone number

Product model number

Product serial number

Maintenance contract number

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Index

Address Book Synchronization Tool 56 answering calls, options for 25 ASCII label field support 56, 57 audio problems 66 audio, quality of 14 authenticated calls 39 Auto Dial 23 AutoAnswer 43

barge

and privacy and shared lines 36 using 37

BLF 41 Busy Lamp Field

see BLF

call activity area, viewing 19 call forwarding 29 call logs

erasing viewing and dialing from 46

call park 38 call pickup, using 35 call waiting 25 caller ID 19 call-handling, advanced 34 call-handling, basic 23 calls

answering barging 37 compared to lines 21 conference features for 30 ending 26 forwarding 29 handling multiple 27 holding and resuming 26 icons for 21 maximum per line 21 multiple parties on 30 multiple, switching between 27 muting 27 parking 38 placing 23 prioritizing 40 redirecting while ringing 25, 35 reporting problems with 66 secure 39 storing and retrieving 38

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 69

7914

31, 33

transferring viewing 19, 27 viewing multiple 27

cBarge 37 Cisco Unified IP Phone

adjusting height of connecting 12 description of 15 feature configuration for 22, 63 illustration of 16 online help for 20 registering 13 securing handset rest 13

Cisco Unified IP Phone Expansion Module

Cisco Unified Video Advantage 64 Cisco WebDialer

Cisco Systems 7941G, 7961G User Manual 2

Specifications and Main Features

Frequently Asked Questions

User Manual

Softkey Definitions

Quick Reference

Common Phone Tasks

Phone Screen Icons

Button Icons

Contents

Getting Started

Using this Guide

Finding Additional Information

Safety and Performance Information

Accessibility Features

Connecting Your Phone

An Overview of Your Phone

Understanding Buttons and Hardware

Understanding Phone Screen Features

Cleaning the Phone Screen

Understanding Feature Buttons and Menus

Understanding the Help System on Your Phone

Understanding Lines vs. Calls

Understanding Line and Call Icons

Understanding Feature Availability

Basic Call Handling

Placing a Call—Basic Options

Placing a Call—Additional Options

Answering a Call

Ending a Call

Using Hold and Resume

Using Mute

Switching Between Multiple Calls

Viewing Multiple Calls

Transferring Calls

Forwarding All Calls to Another Number

Making Conference Calls

Understanding Types of Conference Calls

Starting and Joining a Standard Conference

Starting or Joining a Meet-Me Conference Call

Advanced Call Handling

Speed Dialing

Picking Up a Redirected Call on Your Phone

Using a Shared Line

Understanding Shared Lines

Adding Yourself to a Shared-Line Call

Preventing Others from Viewing or Barging a Shared-Line Call

Storing and Retrieving Parked Calls

Making and Receiving Secure Calls

Tracing Suspicious Calls

Prioritizing Critical Calls

Using Cisco Extension Mobility

Using BLF to Determine a Line State

Using a Handset, Headset, and Speakerphone

Obtaining a Headset

Using AutoAnswer

Using Phone Settings

Customizing Rings and Message Indicators

Customizing the Phone Screen

Using Call Logs and Directories

Using Call Logs

Directory Dialing

Using Corporate Directory on Your Phone

Using Personal Directory on Your Phone

Accessing Voice Messages

Customizing Your Phone on the Web

Accessing Your User Options Web Pages

Configuring Features and Services on the Web

Using Personal Directory on the Web

Using Your Personal Address Book on the Web

Configuring Fast Dials on the Web

Using the Address Book Synchronization Tool

Setting Up Speed Dials on the Web

Setting Up Phone Services on the Web

Controlling User Settings on the Web

Controlling Line Settings on the Web

Understanding Additional Configuration Options

Troubleshooting Your Phone

General Troubleshooting

Viewing Phone Administration Data