Cisco Systems 7941G, 7961G User Manual 2

Phone Guide

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP)

INCLUDING LICENSE AND WARRANTY

Corporate Headquarters

Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 526-4100

number

AbbrDial Dial using a speed dial index

Softkey Definitions

Answer Answer a call

line

Back Return to the previous Help topic

Barge Add yourself to a call on a shared

CallBack Receive notification when a busy

Quick Reference

extension becomes available

Cancel Cancel an action or exit a screen

without applying changes

cBarge Add yourself to a call on a shared

line and establish a conference

the cursor when using EditDial

multiparty call in the Missed

Calls and Received Calls logs

CFwdALL Set up/cancel call forwarding

Clear Delete records or settings

Close Close the current window

ConfList View conference participants

Confrn Create a conference call

Delete Remove characters to the right of

Details Open the Details record for a

Cisco Unified IP Phone

7961G/7961G-GE and

7941G/7941G-GE for

Dial Dial a phone number

DirTrfr Transfer two calls to each other

EditDial Edit a number in a call log

EndCall Disconnect the current call

Erase Reset settings to their defaults

Cisco Unified

CallManager 5.0 (SCCP)

Softkey Definitions

Phone Screen Icons

Button Icons

Common Phone Tasks

Exit Return to the previous screen

group

GPickUp Answer a call ringing in another

Press .

View online help on

Common Phone Tasks

after dialing a number.

Navigation button while

on-hook to see your Placed

Calls log.

Pick up the handset.

the phone

Place a call Go-off hook before or

Redial a number Press Redial. Or press the

Switch to the

handset during a call

Press or , then

hang up the handset.

Switch to the

speaker or headset

during a call

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Press Tra ns fer, enter the

number, then press

Trans fe r again.

Press more > Confrn, dial

the participant, then press

Start a standard

Confrn again.

conference call

Cisco Systems, and the Cisco Systems logo are registered trademarks of Cisco

Systems, Inc. or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or Website are the property

of their respective owners. The use of the word partner does not imply a

partnership relationship between Cisco and any other company. (0502R)

call log. To dial, highlight

a listing and go off-hook.

Transfer a call to a

Mute your phone Press .

Use your call logs Press to choose a

Edit a number Press EditDial, << or >>.

new number

Hold/resume a call Press Hold or Resume.

Messages

Services

Help

Directories

Settings

Volu me

Speaker

Mute

Headset

Busy line in a speed-dial, call log, or

directory listing (BLF feature)

Idle line in speed-dial, call log, or

directory listing (BLF feature)

Speed-dial, call log, or directory

listing (line status unknown)

Message waiting

Video enabled

Option selected

Feature enabled

Phone service URL assigned

Other Features

Call Forwarding enabled

Call on hold

Connected call

Incoming call

Line and Call State

Phone Screen Icons

Off-hook

On-hook

Button Icons

Shared line in use

Authenticated call

Encrypted call

Secure Calls

Critical Calls

Priority call

Medium priority call

High priority call

Highest priority call

Selected Device

Handset in use

Headset in use

Speakerphone in use

iDivert Send a call to your voice

messaging system

single line to create a conference

Join Join several calls already on a

associated group

Links View related Help topics

Main Display the Help main menu

MeetMe Host a Meet-Me conference call

more Display additional softkeys

NewCall Make a new call

OPickUp Answer a call ringing in an

Park Store a call using Call Park

system administrator

number

PickUp Answer a call in your group

QRT Submit call problems to the

Redial Redial the most recently dialed

Remove Remove a conference participant

conference call

Resume Resume a call on hold

RmLstC Drop the last party added to a

Save Save the chosen settings

Search Search for a directory listing

Select Select a menu item or call

Trans fe r Transfer a call

Update Refresh content

VidMode Choose a video display mode

<< Delete entered characters

>> Move through entered characters

Getting Started 1

Using this Guide 1 Finding Additional Information 2 Safety and Performance Information 2 Accessibility Features 11

Connecting Your Phone 12

An Overview of Your Phone 15

Understanding Buttons and Hardware 15 Understanding Phone Screen Features 19

Cleaning the Phone Screen 19

Understanding Feature Buttons and Menus 20

Understanding the Help System on Your Phone 20

Understanding Lines vs. Calls 21

Understanding Line and Call Icons 21

Understanding Feature Availability 22

Basic Call Handling 23

Placing a Call—Basic Options 23 Placing a Call—Additional Options 24 Answering a Call 25 Ending a Call 26 Using Hold and Resume 26 Using Mute 27 Switching Between Multiple Calls 27 Viewing Multiple Calls 27 Transferring Calls 28

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) iii

Forwarding All Calls to Another Number 29 Making Conference Calls 30

Understanding Types of Conference Calls 30 Starting and Joining a Standard Conference 31 Starting or Joining a Meet-Me Conference Call 33

Advanced Call Handling 34

Speed Dialing 34 Picking Up a Redirected Call on Your Phone 35 Using a Shared Line 36

Understanding Shared Lines 36 Adding Yourself to a Shared-Line Call 37

Preventing Others from Viewing or Barging a Shared-Line Call 38 Storing and Retrieving Parked Calls 38 Making and Receiving Secure Calls 39 Tracing Suspicious Calls 39 Prioritizing Critical Calls 40 Using Cisco Extension Mobility 41 Using BLF to Determine a Line State 41

Using a Handset, Headset, and Speakerphone 42

Obtaining a Headset 42 Using AutoAnswer 43

Using Phone Settings 44

Customizing Rings and Message Indicators 44 Customizing the Phone Screen 45

Using Call Logs and Directories 46

Using Call Logs 46 Directory Dialing 48

Using Corporate Directory on Your Phone 48

Using Personal Directory on Your Phone 49

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Accessing Voice Messages 52

Customizing Your Phone on the Web 53

Accessing Your User Options Web Pages 53 Configuring Features and Services on the Web 54

Using Personal Directory on the Web 54

Using Your Personal Address Book on the Web 54 Configuring Fast Dials on the Web 55

Using the Address Book Synchronization Tool 56 Setting Up Speed Dials on the Web 56 Setting Up Phone Services on the Web 57 Controlling User Settings on the Web 58 Controlling Line Settings on the Web 59 Using Cisco WebDialer 61

Understanding Additional Configuration Options 63

Troubleshooting Your Phone 65

General Troubleshooting 65 Viewing Phone Administration Data 66 Using the Quality Reporting Tool 66

Cisco One-Year Limited Hardware Warranty Terms 67

Index 69

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) v

vi OL-8163-01

Getting Started

Using this Guide

This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for pointers to commonly used sections.

If you want to... Then...

Explore your phone on your own Press on the phone when you need assistance.

Review safety information See the “Safety and Performance Information” section on page 2.

Connect your phone See the “Connecting Your Phone” section on page 12.

Use your phone after it is installed Start with the “An Overview of Your Phone” section on page 15.

Learn what the button lights mean See the “Understanding Buttons and Hardware” section on

page 15.

Learn about the display See the “Understanding Phone Screen Features” section on

page 19.

Make calls See the “Placing a Call—Basic Options” section on page 23.

Put calls on hold See the “Using Hold and Resume” section on page 26.

Mute calls See the “Using Mute” section on page 27.

Transfer calls See the “Transferring Calls” section on page 28.

Make conference calls See the “Making Conference Calls” section on page 30.

Set up speed dialing See the “Speed Dialing” section on page 34.

Share a phone number See the “Using a Shared Line” section on page 36.

Use your phone as a speakerphone See the “Using a Handset, Headset, and Speakerphone” section on

page 42.

Change the ring volume or tone See the “Using Phone Settings” section on page 44.

View your missed calls See the “Using Call Logs and Directories” section on page 46.

Listen to your voice messages See the “Accessing Voice Messages” section on page 52.

See softkey and icon definitions See the Quick Reference Card in the front of this guide.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 1

Finding Additional Information

You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

You can access the Cisco website at this URL:

http://www.cisco.com/

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Safety and Performance Information

Read the following safety notices before installing or using your Cisco Unified IP Phone:

Warning

Waarschuwing

IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device.

SAVE THESE INSTRUCTIONS

BELANGRIJKE VEILIGHEIDSINSTRUCTIES

Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van de standaard praktijken om ongelukken te voorkomen. Gebruik het nummer van de verklaring onderaan de waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd, wilt raadplegen.

BEWAAR DEZE INSTRUCTIES

Statement 1071

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Getting Started

Varoitus

Attention

Warnung

TÄRKEITÄ TURVALLISUUSOHJEITA

Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia

vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien

käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin

ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen

mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta

varoitusten lopussa näkyvien lausuntonumeroiden avulla.

SÄILYTÄ NÄMÄ OHJEET

IMPORTANTES INFORMATIONS DE SÉCURITÉ

Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une

situation pouvant entraîner des blessures ou des dommages corporels. Avant

de travailler sur un équipement, soyez conscient des dangers liés aux circuits

électriques et familiarisez-vous avec les procédures couramment utilisées

pour éviter les accidents. Pour prendre connaissance des traductions des

avertissements figurant dans les consignes de sécurité traduites qui

accompagnent cet appareil, référez-vous au numéro de l'instruction situé à la

fin de chaque avertissement.

CONSERVEZ CES INFORMATIONS

WICHTIGE SICHERHEITSHINWEISE

Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die

zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit

den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur

Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung

angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den

übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät

ausgeliefert wurden.

BEWAHREN SIE DIESE HINWEISE GUT AUF.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 3

Avvertenza

Advarsel

Aviso

IMPORTANTI ISTRUZIONI SULLA SICUREZZA

Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle persone. Prima di intervenire su qualsiasi apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti. Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le traduzioni delle avvertenze riportate in questo documento.

CONSERVARE QUESTE ISTRUZIONI

VIKTIGE SIKKERHETSINSTRUKSJONER

Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person. Før du begynner å arbeide med noe av utstyret, må du være oppmerksom på farene forbundet med elektriske kretser, og kjenne til standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne enheten.

TA VARE PÅ DISSE INSTRUKSJONENE

INSTRUÇÕES IMPORTANTES DE SEGURANÇA

Este símbolo de aviso significa perigo. Você está em uma situação que poderá ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer equipamento, tenha conhecimento dos perigos envolvidos no manuseio de circuitos elétricos e familiarize-se com as práticas habituais de prevenção de acidentes. Utilize o número da instrução fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham este dispositivo.

GUARDE ESTAS INSTRUÇÕES

¡Advertencia!

INSTRUCCIONES IMPORTANTES DE SEGURIDAD

Este símbolo de aviso indica peligro. Existe riesgo para su integridad física. Antes de manipular cualquier equipo, considere los riesgos de la corriente eléctrica y familiarícese con los procedimientos estándar de prevención de accidentes. Al final de cada advertencia encontrará el número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña a este dispositivo.

GUARDE ESTAS INSTRUCCIONES

4 OL-8163-01

Getting Started

Varning!

VIKTIGA SÄKERHETSANVISNINGAR

Denna varningssignal signalerar fara. Du befinner dig i en situation som kan

leda till personskada. Innan du utför arbete på någon utrustning måste du vara

medveten om farorna med elkretsar och känna till vanliga förfaranden för att

förebygga olyckor. Använd det nummer som finns i slutet av varje varning för

att hitta dess översättning i de översatta säkerhetsvarningar som medföljer

denna anordning.

SPARA DESSA ANVISNINGAR

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 5

Aviso

INSTRUÇÕES IMPORTANTES DE SEGURANÇA

Este símbolo de aviso significa perigo. Você se encontra em uma situação em que há risco de lesões corporais. Antes de trabalhar com qualquer equipamento, esteja ciente dos riscos que envolvem os circuitos elétricos e familiarize-se com as práticas padrão de prevenção de acidentes. Use o número da declaração fornecido ao final de cada aviso para localizar sua tradução nos avisos de segurança traduzidos que acompanham o dispositivo.

GUARDE ESTAS INSTRUÇÕES

6 OL-8163-01

Getting Started

Advarsel

VIGTIGE SIKKERHEDSANVISNINGER

Dette advarselssymbol betyder fare. Du befinder dig i en situation med risiko

for legemesbeskadigelse. Før du begynder arbejde på udstyr, skal du være

opmærksom på de involverede risici, der er ved elektriske kredsløb, og du

skal sætte dig ind i standardprocedurer til undgåelse af ulykker. Brug

erklæringsnummeret efter hver advarsel for at finde oversættelsen i de

oversatte advarsler, der fulgte med denne enhed.

GEM DISSE ANVISNINGER

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 7

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Getting Started

Warning

Read the installation instructions before you connect the system to its power source.

Ultimate disposal of this product should be handled according to all national laws and regulations.

Warning

Do not work on the system or connect or disconnect cables during periods of lightning activity.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 9

Warning

Caution Inline power circuits provide current through the communication cable. Use the Cisco

To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use caution when connecting cables.

provided cable or a minimum 24 AWG communication cable.

Using an External Power Supply

The following warnings apply when you use the external power supply with the Cisco Unified IP Phone:

Warning

This product relies on the building's installation for short-circuit (over current) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors).

The device is designed to work with TN power systems.

Warning

Caution Only use the Cisco specified power supply with this product.

The plug-socket combination must be accessible at all times because it serves as the main disconnecting device.

The power supply must be placed indoors.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered. If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not function until power is restored. In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing.

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Getting Started

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.

Caution In European Union countries, use only external speakers, microphones, and headsets that

are fully compliant with the EMC Directive [89/336/EC].

Accessibility Features

A list of accessibility features is available upon request.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 11

Connecting Your Phone

Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the figure and table below to connect your phone.

AUX

10/100 SW 10/100 PC

DC48V

DC adaptor port (DC48V)

AC-to-DC power supply

AC power cord

Network port (10/1001 SW)

1. Your phone may show 10/100/1000.

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113656

Access port (10/1001 PC)

Handset port

Headset port

Footstand button

Connecting Your Phone

Adjusting the Footstand

To change the angle of the phone base, adjust the footstand while pressing the footstand button.

Adjusting the Handset Rest

Cisco recommends adjusting the handset rest, particularly when wall mounting the phone, as this will ensure that the receiver will not readily slip out of the cradle. See the table below for instructions.

1 2 3

120521

Set the handset aside and pull the square plastic tab from the handset rest.

Rotate the tab 180 degrees.

Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.

Return the handset to the handset rest.

Registering with TAPS

After your phone is connected to the network, your system administrator might ask you to auto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be used for a new phone or to replace an existing phone.

To register with TAPS, pick up the handset, enter the TAPS extension provided by your system administrator, and follow the voice prompts. You might need to enter your entire extension, including the area code. After your phone displays a confirmation message, hang up. The phone will re-start.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 13

Headset Information

To use a headset, connect it to the headset port on the back of your phone.

Although Cisco Systems performs some internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Because of the inherent environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network.

In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users.

Cisco Systems recommends the use of good quality external devices, like headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio noise may still occur. See the “Using External Devices” section on page 11 for more information.

The primary reason that a particular headset would be inappropriate for the Cisco Unified IP Phone is the potential for an audible hum. This hum can be heard by either the remote party or by both the remote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing sounds can be caused by a range of outside sources, for example, electric lights, being near electric motors, large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by using a local power cube. See the “Using an External Power Supply” section on page 10 for more information.

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannot guarantee the performance of any headsets or handsets, but some of the headsets and handsets on the sites listed below have been reported to perform well on Cisco Unified IP Phones.

Nevertheless, it is ultimately still the customer's responsibility to test this equipment in their own environment to determine suitable performance.

For information about headsets, see:

http://www.vxicorp.com/cisco

http://www.plantronics.com

14 OL-8163-01

An Overview of Your Phone

The Cisco Unified IP Phone 7961G and 7961G-GE (gigabit Ethernet version) and the 7941G and 7941G-GE (gigabit Ethernet version) are full-feature telephones that provide voice communication over the same data network that your personal computer uses, allowing you to place and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls, and so on.

The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver the latest technology and advancements in Gigabit Ethernet VoIP telephony, providing gigabit throughput to your desktop.

In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities. Depending on configuration, your phone supports:

• Access to network data, XML applications, and web-based services.

• Online customizing of phone features and services from your User Options web pages.

• A comprehensive online help system that displays information on the phone screen.

Understanding Buttons and Hardware

You can use Figure 1 and Figure 2 to identify buttons and hardware on your phone.

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 15

Figure 1 Cisco Unified IP Phone 7961G and 7961G-GE

101112131415

Figure 2 Cisco Unified IP Phone 7941G and 7941G-GE

101112131415

137503

137504

16 OL-8163-01

An Overview of Your Phone

Item Description For more information, see...

Programmable

buttons

Depending on configuration, programmable buttons provide access to:

• Phone lines (line buttons)

• Speed-dial numbers (speed-dial

buttons, including the BLF speed-dial feature)

• Web-based services (for example, a

Personal Address Book (PAB) button)

• Phone features (for example, a Privacy

button)

The buttons illuminate to indicate status:

Green, steady—Active call

Green, flashing—Held call

Amber, steady—Privacy in use

Amber, flashing—Incoming call

• Understanding Phone

Screen Features, page 19

• Basic Call Handling,

page 23

• Speed Dialing, page 34

• Using a Shared Line,

page 36

• Using BLF to Determine a

Line State, page 41

Red, steady—Remote line in use (shared line or BLF status)

Phone screen Shows phone features. Understanding Phone Screen

Features, page 19

Footstand button Allows you to adjust the angle of the phone

base.

Messages button Auto-dials your voice message service

(varies by service).

Directories button Opens/closes the Directories menu. Use it

to access call logs and directories.

Help button Activates the Help menu. Understanding the Help

Settings button Opens/closes the Settings menu. Use it to

control phone screen contrast and ring sounds.

Services button Opens/closes the Services menu. Customizing Your Phone on

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP) 17

Adjusting the Footstand, page 13

Accessing Voice Messages, page 52

Using Call Logs, page 46

System on Your Phone, page 20

Using Phone Settings, page 44

the Web, page 53

Item Description For more information, see...

Volume button Controls the handset, headset, and

speakerphone volume (off-hook) and the ringer volume (on-hook).

Speaker button Toggles the speakerphone on or off. When

the speakerphone is on, the button is lit.

Using a Handset, Headset, and Speakerphone, page 42

Mute button Toggles the Mute feature on or off. When

Mute is on, the button is lit.

Headset button Toggles the headset on or off. When the

headset is on, the button is lit.

Navigation button Allows you to scroll through menus and

highlight items. When the phone is on-hook, displays phone numbers from your Placed Calls log.

Keypad Allows you to dial phone numbers, enter

letters, and choose menu items.

Softkey buttons Each activates a softkey option (displayed

on your phone screen).

Handset light strip Indicates an incoming call or new voice

message.

Using Mute, page 27

Using a Handset, Headset, and Speakerphone, page 42

Using Call Logs, page 46

Basic Call Handling, page 23

Understanding Phone Screen Features, page 19

Accessing Voice Messages, page 52

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+ 58 hidden pages

Cisco Systems 7941G, 7961G User Manual 2

Softkey Definitions

Quick Reference

Common Phone Tasks

Phone Screen Icons

Button Icons

Contents

Getting Started

Using this Guide

Finding Additional Information

Safety and Performance Information

Accessibility Features

Connecting Your Phone

An Overview of Your Phone

Understanding Buttons and Hardware