Cisco 7960/7940 Reference Guide
1. Handset with indicator light—Blinks when phone rings, Stays lit
when there is a message.
2. LCD screen—Displays features such as time, date and calls.
3. Cisco IP Phone model type—Model of phone. These are model
7940.
4. Line or speed dial button—7940 models have 2 lines available.
5. Footstand adjustment—Raises or lowers the phone. Hold the
button in whiles adjusting.
6. Directories button—Provides call history.
7. ? button—Provides information on the next key pressed.
8. Settings button—Change phone ring and contrast here.
9. Speaker button—Turns the speaker on and off.
10. Mute button—Turns mute on or off.
11. Headset button—Turn headset on or off. (If you have one)
12. Volume button—Increases or decreases the volume.
13. Services button—Provides access to phone services (if available).
14. Messages button—Allows retrieval of your messages.
15. Navigation button—Allows you to scroll through the text on the LCD
screen.
16. Dial pad—Same as a regular phone.
17. Soft keys—These change depending on what is currently
happening on the phone.
QCuick Reference
isco IP Phone
7960/7940 Series
Basic Phone Features
Voice Mail
Basic Phon
To place a call:
• Lift the handset and dial the number.
• Press the line button for your extensio
• Press the Speaker button, then dial.
• If you are using a headset, press the H
• If you have established speed dial numbers, press a Speed dial
button.
• If you have selected a number from a directory, press the Dial so
key.
T wer a call:
o ans
• Lift the handset.
press the line button of the incoming call.
• To use the speakerphone, press the Answer soft key or the Speaker
button.
T call:
o end a
• Hang up the h
• If you are using a head
soft key.
• If you are using the speakerphone, press the Speaker button or the
EndCall soft key.
T r:
o redial a numbe
To put a call on hold:
• Press the Hold soft key.
• To return to the call, pres
• If multiple calls are on hold, use the Navigation b
desired call before you press Resume.
• If multiple calls on multiple lines are on hold, press the line button for
the line to which you want to switch and use the Navigation button to
select the desired call. Press Resume. Note: Because engaging the
Hold feature generates music or a beeping tone, avoid putting a
conference call on hold.
T
o transfer a call:
•
During a call, press the Trnsfer soft key. This puts the call on hold.
•
Dial the number to which you want to transfer the call. As soon as
und Volume and Ringer So
e Features
n, then dial.
. • Press the NewCall soft key, then dial
eadset button, then dial.
headset, press the Headset button. If necessary,
• If you are using a
andset.
set, press the Headset button or the EndCall
ently dialed number, press the Redial soft key. To redial the most rec
s the Resume soft key.
utton to select the
ft
you hear ringing, or after the party answers, press Trnsfer. Note: If
the transfer fails, press the Resume soft key to return to the original
call.
To transfer a call directly to voice mail:
•
Ask the caller to hold
•
Press the Trnsfer soft key
•
Press the * key
•
Dial the number to which you want to transfer (ie…6xxx)
•
Press the Trnsfer soft key
To forward all calls to another number:
•
Press the CFwdAll soft key. You will hear two beeps.
•
Enter the number to which you want to forward all of your calls.
Enter the number exactly as you would if you were placing a call to
that number. An animated phone icon flashes in the upper-right
corner of your LCD screen.
•
To cancel call forwarding, press the CFwdAll soft key.
To mute a call:
Press the Mute button. To disengage mute, press Mute again or lift the
handset.
To view or dial – missed / received / placed calls and the
corporate directory:
The Cisco IP Phone 7940/7960 keeps a history of all calls you make and
receive, including the caller ID, date, and time of the call. You can use this
information to redial a party.
Press the directories button.
•
•
Press the Scroll key to select the desired call history option: Missed
Calls, Received Calls, Placed Calls, or Corporate Directory.
•
Press the Select soft key to display the selected call history list.
•
Press the Scroll key to scroll through the numbers listed in the
selected call history list.
•
If desired, press the Dial soft key to speed dial the highlighted
number fro
•
You might need to use the Edit soft key to add digits to the front of
m the call history list.
the number. For example, if the call was from an outside, longdistance caller, you will ne
ed to add the digits "91" to the front of the
number.
•
When you are finished, press the Exit softkey twice to exit the
selected directory menu and exit the directories menu.
Note: To enter any letter on your LCD screen, use a corresponding
number key. For example, press 2 once for “a,” twice for “b,” and
three times for “c.” To back up press the << soft key.
To place a conference call:
Conference calling allows from 3 to 16 parties to participate
• During a call, press the more > Confrn soft keys to open a new line and put
the first party on hold.
• Place a call to another number.
• When the call connects, press the Confrn soft key again to add the ne w
party to the existing call with the first party.
• To establish a conference call between two calls, one active and the other
on hold, press the Confrn soft key.
Voice Mail
To access your voice mail:
Press the Messages button and follow the voice instructions. Note:
When you receive a new message, a flashing envelope icon displays
on your LCD screen. Depending upon your phone configuratio n, the
light on your handset glows to indicate that you have received a new
message.
To access your voice mail from a phone other than your office
phone:
•
Dial your phone number, when it goes to your voice mail greeting:
•
Press *
•
It will ask for your ID (your ID is your extension), enter your
extension
•
It will ask for your password, enter your password
•
Then retrieve your voice mail as usual
To change your voice mail greeting from a phone other than your
office phone:
•
Dial your phone number, when it goes to your voice mail greeting:
•
Press the * key
•
It will ask for your ID (your ID is your extension), enter your
extension
•
It will ask for your password, enter your password
•
Press 4, press 1 and follow the voice directions.
Volume and Ringer Sound
To adjust the ringer volume:
Press the up or down Volume button while the handset is in its cradle.
To change the ringer sound:
•
Press the Settings button.
•
Press 2 for Ring Type.
•
Use the Navigation button to scroll through the list of ring types and
press the Play soft key to hear samples.
•
Highlight the ring you want, then press the Select soft key.
•
Press the OK and Save soft keys.
To adjust the handset, speakerphone, or headset volume:
During a call, press the up or down Volume button. Press the Save soft
key to apply the new volume level to future calls.
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