Cisco 3G Omnidirectional Outdoor Antenna - 3G Omnidirectional Outdoor Antenna, 3G-ANTM-OUT-LP User Manual

Cisco Multiband Omnidirectional Panel-Mount
Antenna (3G-ANTM-OUT-LP)

This document outlines the specifications and describes the 3G-ANTM-OUT-LP multiband
omnidirectional panel-mount antenna and contains the following sections:

• Cisco 90-Day Limited Hardware Warranty Terms, page 1

• Overview, page 3

• System Requirements, page 8

• Installation Notes, page 8

• Safety Instructions, page 9

• Installation Instructions, page 21

• Obtaining Documentation, page 21

• Documentation Feedback, page 22

• Cisco Product Security Overview, page 23

• Obtaining Technical Assistance, page 23

• Obtaining Additional Publications and Information, page 25

Cisco 90-Day Limited Hardware Warranty Terms

There are special terms applicable to your hardware warranty and various services that you can use
during the warranty period. Your formal Warranty Statement, including the warranties and license
agreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access and
download the Cisco Information Packet and your warranty and license agreements from Cisco.com.

1. Launch your browser, and go to this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htm

The Warranties and License Agreements page appears.

Americas Headquarters:
Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA

Cisco 90-Day Limited Hardware Warranty Terms

2. To read the Cisco Information Packet, follow these steps:
a. Click the Information Packet Number field, and make sure that the part number

78-5235-03A0 is highlighted.

b. Select the language in which you would like to read the document.
c. Click Go.

The Cisco Limited Warranty and Software License page from the Information Packet appears.

d. Read the document online, or click the PDF icon to download and print the document in Adobe

Portable Document Format (PDF).

Note You must have Adobe Acrobat Reader to view and print PDF files. You can download

the reader from Adobe’s website: http://www.adobe.com

3. To read translated and localized warranty information about your product, follow these steps:
a. Enter this part number in the Warranty Document Number field:

78-5236-01C0

b. Select the language in which you would like to read the document.
c. Click Go.

The Cisco warranty page appears.

d. Review the document online, or click the PDF icon to download and print the document in

Adobe Portable Document Format (PDF).

You can also contact the Cisco service and support website for assistance:

http://www.cisco.com/public/Support_root.shtml.

Duration of Hardware Warranty

Ninety (90) days.

Replacement, Repair, or Refund Policy for Hardware

Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten
(10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery
times can vary, depending on the customer location.

Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.

To Receive a Return Materials Authorization (RMA) Number

Contact the company from whom you purchased the product. If you purchased the product directly from
Cisco, contact your Cisco Sales and Service Representative.

Complete the information below, and keep it for reference:

Company product purchased from

Company telephone number

Product model number

Product serial number

Maintenance contract number

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Overview

Overview

The 3G-ANTM-OUT-LP antenna is a panel-mount omnidirectional antenna that operates in the 806 to
960 MHz and 1710 to 2170 MHz frequency bands, and is designed for use with Cisco 3G cellular
HWICs. The 3G-ANTM-OUT-LP antenna is compatible with Cisco 3G cellular products using a
threaded Neill-Concelman (TNC) Male connector.

Figure 1 shows the front panel of the 3G-ANTM-OUT-LP antenna.

Figure 1 Cisco 3G-ANTM-OUT-LP Antenna (Front Panel)

1

8

7

6

1 Antenna with chamfered threaded stem 5 M5X6 hex screw
2 Installation surface with drilled holes 6 3/4” nut
3 Plate support 7 3/4” lock washer
4 M5 lock washer 8 Neoprene gasket

Technical Specifications

2

3

4

5

274318

The following table lists the technical specifications for the 3G-ANTM-OUT-LP antenna.

Antenna type Omnidirectional multiband
Operating frequency range 806 to 960 MHz and 1710 to 2170 MHz
Nominal Impedance 50 Ohms

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Overview

1

VSWR

Gain
Radiation Pattern

Horizontal plane)

Radiation Pattern:
Vertical plane (-3 dB beam-width)

Connector type TNC-Male 90 degrees
Polarization Linear (vertical)
Power withstanding 20 W
Cable 15 ft LMR-195
Cable insertion loss <
Weight 6.0 oz
Plastic radome MakroBlend, 5.65 inches diameter X 2 inches tall
Color Black
Flammability ULV94 V0
Environment Outdoor

Mounting
Operating and storage temperature -40/+85 degree C
Mechanical Impact Rating per IEC-62262 [IK08] 5 Joules
Housing Protection rating IP 65

1. VSWR = voltage standing wave ratio

2.5:1

• 806-960: 0 dBi

• 1710-2170 1.5 dBi

See Figure 2 and Figure 4

• 806-960: 64 degrees + 5 degrees (See

Figure 3)

• 1710-2170: 90 degrees + 5 degrees (See

Figure 5)

3 dB max at 2100 MHz

Nut, Star Washer, Support Plate with chamfered
home, M5 lock washer and M5 securing hex
screw to fit a mounting frame from 0.1”-0.5” thick

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Overview

Figure 2 shows the H-plane radiation pattern at 806 to 960 MHz for the 3G-ANTM-OUT-LP antenna.

Figure 2 H-Plane Pattern at 806 to 960 MHz

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Overview

Figure 3 shows the E-plane radiation pattern at 806 to 960 MHz for the 3G-ANTM-OUT-LP antenna.

Figure 3 E-Plane Pattern at 806 to 960 MHz

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Overview

Figure 4 shows the H-plane radiation pattern at 1710 to 2170 MHz for the 3G-ANTM-OUT-LP antenna.

Figure 4 H-Plane Pattern at 1710 to 2170 MHz

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System Requirements

Figure 5 shows the E-plane radiation pattern at 1710 to 2170 MHz for the 3G-ANTM-OUT-LP antenna.

Figure 5 E-Plane Pattern at 1710 to 2170 MHz

System Requirements

The 3G-ANTM-OUT-LP antenna requires a Cisco 3G HWIC that uses a TNC-Male connector.

Installation Notes

This antenna is designed to be mounted outdoors on a horizontal panel.

Follow these guidelines to ensure the best possible performance:

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Safety Instructions

Note The antenna must be mounted horizontally in order to maximize its omnidirectional

propagation characteristics. Mounting it vertically may noticeably decrease the antenna
range and overall performance.

• Wherever possible, mount the HWIC and antenna where the wireless devices would be within sight

and avoid physical obstructions. Barriers along the line of sight between tower and HWIC will
degrade the wireless radio signals.

• The density of the materials used in a building's construction determines the number of walls the

signal must pass through and still maintain adequate coverage. Consider the following before
choosing the location to install your antenna:

–

Paper and vinyl walls have very little effect on signal penetration.

–

Solid and precast concrete walls limit signal penetration to one or two walls without degrading
coverage.

–

Concrete and wood block walls limit signal penetration to three or four walls.

–

A signal can penetrate five or six walls constructed of drywall or wood.

–

A thick metal wall or wire-mesh stucco walls causes signals to reflect back and cause poor
penetration.

• Avoid mounting the antenna next to a column or vertical support that could create a shadow zone

and reduce the coverage area.

• Keep the antenna away from reflective metal objects such as heating and air-conditioning ducts,

large ceiling trusses, building superstructures, and major power cabling runs. If necessary, use an
extension cable to relocate the antenna away from these obstructions.

Caution Install the HWIC and any antennas away from appliances that share the same frequency bands.

Microwave ovens, cordless telephones, and security monitors can temporarily interfere with wireless
performance.

Caution We recommend you avoid installing wireless antennas in or near rack-mounted installations that include

networking equipment and computer servers whose radiated noise emissions can severely degrade radio
performance.

Safety Instructions

Follow these safety instructions when installing your antenna.

Warning

In order to comply with FCC radio frequency (RF) exposure limits, antennas should be located at a
minimum of 7.9 inches (20 cm) or more from the body of all persons.

Statement 332

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Safety Instructions

(Statement 372)

Warning

Warning

Warning

Warning

Warning

Warning

Do not work on the system or connect or disconnect cables during periods of lightning activity.

Statement 1001

This equipment must be grounded. Never defeat the ground conductor or operate the equipment in the
absence of a suitably installed ground conductor. Contact the appropriate electrical inspection
authority or an electrician if you are uncertain that suitable grounding is available.

Statement 1024

Only trained and qualified personnel should be allowed to install, replace, or service this equipment.

Statement 1030

Do not use this product near water; for example, near a bath tub, wash bowl, kitchen sink or laundry
tub, in a wet basement, or near a swimming pool.

Statement 1035

Never install telephone jacks in wet locations unless the jack is specifically designed for
wet locations.

Statement 1036

Never touch uninsulated telephone wires or terminals unless the telephone line has been
disconnected at the network interface.

Statement 1037

10

Warning

Warning

To report a gas leak, do not use a telephone in the vicinity of the leak.

Do not locate the antenna near overhead power lines or other electric light or power circuits, or
where it can come into contact with such circuits. When installing the antenna, take extreme care
not to come into contact with such circuits, because they may cause serious injury or death. For
proper installation and grounding of the antenna, please refer to national and local codes (for
example, U.S.:NFPA 70, National Electrical Code, Article 810, Canada: Canadian Electrical Code,

Warning

Section 54).

This product is not intended to be directly connected to the Cable Distribution System. Additional

Statement 1052

regulatory compliance and legal requirements may apply for direct connection to the Cable
Distribution System. This product may connect to the Cable Distribution System ONLY through a device
that is approved for direct connection.

Cisco Multiband Omnidirectional Panel-Mount Antenna (3G-ANTM-OUT-LP)

Statement 1078

Statement 1039

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Statement 1071—Warning Definition

Safety Instructions

Warning

Waarschuwing

Varoitus

IMPORTANT SAFETY INSTRUCTIONS

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you
work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar
with standard practices for preventing accidents. Use the statement number provided at the end of
each warning to locate its translation in the translated safety warnings that accompanied this
device.

SAVE THESE INSTRUCTIONS

BELANGRIJKE VEILIGHEIDSINSTRUCTIES

Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan
veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij
elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van de standaard
praktijken om ongelukken te voorkomen. Gebruik het nummer van de verklaring onderaan de
waarschuwing als u een vertaling van de waarschuwing die bij het apparaat wordt geleverd, wilt
raadplegen.

BEWAAR DEZE INSTRUCTIES

TÄRKEITÄ TURVALLISUUSOHJEITA

Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia vammoja. Ennen kuin
käsittelet laitteistoa, huomioi sähköpiirien käsittelemiseen liittyvät riskit ja tutustu
onnettomuuksien yleisiin ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen
mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta varoitusten lopussa näkyvien
lausuntonumeroiden avulla.

Statement 1071

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Attention

SÄILYTÄ NÄMÄ OHJEET

IMPORTANTES INFORMATIONS DE SÉCURITÉ

Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant
entraîner des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez
conscient des dangers liés aux circuits électriques et familiarisez-vous avec les procédures
couramment utilisées pour éviter les accidents. Pour prendre connaissance des traductions des
avertissements figurant dans les consignes de sécurité traduites qui accompagnent cet appareil,
référez-vous au numéro de l'instruction situé à la fin de chaque avertissement.

CONSERVEZ CES INFORMATIONS

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Safety Instructions

Warnung

Avvertenza

Advarsel

WICHTIGE SICHERHEITSHINWEISE

Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu Verletzungen führen
kann. Machen Sie sich vor der Arbeit mit Geräten mit den Gefahren elektrischer Schaltungen und
den üblichen Verfahren zur Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder
Warnung angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den übersetzten
Sicherheitshinweisen, die zusammen mit diesem Gerät ausgeliefert wurden.

BEWAHREN SIE DIESE HINWEISE GUT AUF.

IMPORTANTI ISTRUZIONI SULLA SICUREZZA

Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle
persone. Prima di intervenire su qualsiasi apparecchiatura, occorre essere al corrente dei pericoli
relativi ai circuiti elettrici e conoscere le procedure standard per la prevenzione di incidenti.
Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per individuare le
traduzioni delle avvertenze riportate in questo documento.

CONSERVARE QUESTE ISTRUZIONI

VIKTIGE SIKKERHETSINSTRUKSJONER

Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade på person. Før du
begynner å arbeide med noe av utstyret, må du være oppmerksom på farene forbundet med
elektriske kretser, og kjenne til standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten
av hver advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som fulgte med denne
enheten.

Aviso

¡Advertencia!

TA VARE PÅ DISSE INSTRUKSJONENE

INSTRUÇÕES IMPORTANTES DE SEGURANÇA

Este símbolo de aviso significa perigo. Você está em uma situação que poderá ser causadora de
lesões corporais. Antes de iniciar a utilização de qualquer equipamento, tenha conhecimento dos
perigos envolvidos no manuseio de circuitos elétricos e familiarize-se com as práticas habituais de
prevenção de acidentes. Utilize o número da instrução fornecido ao final de cada aviso para
localizar sua tradução nos avisos de segurança traduzidos que acompanham este dispositivo.

GUARDE ESTAS INSTRUÇÕES

INSTRUCCIONES IMPORTANTES DE SEGURIDAD

Este símbolo de aviso indica peligro. Existe riesgo para su integridad física. Antes de manipular
cualquier equipo, considere los riesgos de la corriente eléctrica y familiarícese con los
procedimientos estándar de prevención de accidentes. Al final de cada advertencia encontrará el
número que le ayudará a encontrar el texto traducido en el apartado de traducciones que acompaña
a este dispositivo.

GUARDE ESTAS INSTRUCCIONES

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Safety Instructions

Varning!

VIKTIGA SÄKERHETSANVISNINGAR

Denna varningssignal signalerar fara. Du befinner dig i en situation som kan leda till personskada.
Innan du utför arbete på någon utrustning måste du vara medveten om farorna med elkretsar och
känna till vanliga förfaranden för att förebygga olyckor. Använd det nummer som finns i slutet av
varje varning för att hitta dess översättning i de översatta säkerhetsvarningar som medföljer denna
anordning.

SPARA DESSA ANVISNINGAR

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Safety Instructions

Aviso

Advarsel

INSTRUÇÕES IMPORTANTES DE SEGURANÇA

Este símbolo de aviso significa perigo. Você se encontra em uma situação em que há risco de lesões
corporais. Antes de trabalhar com qualquer equipamento, esteja ciente dos riscos que envolvem os
circuitos elétricos e familiarize-se com as práticas padrão de prevenção de acidentes. Use o
número da declaração fornecido ao final de cada aviso para localizar sua tradução nos avisos de
segurança traduzidos que acompanham o dispositivo.

GUARDE ESTAS INSTRUÇÕES

VIGTIGE SIKKERHEDSANVISNINGER

Dette advarselssymbol betyder fare. Du befinder dig i en situation med risiko for
legemesbeskadigelse. Før du begynder arbejde på udstyr, skal du være opmærksom på de
involverede risici, der er ved elektriske kredsløb, og du skal sætte dig ind i standardprocedurer til
undgåelse af ulykker. Brug erklæringsnummeret efter hver advarsel for at finde oversættelsen i de
oversatte advarsler, der fulgte med denne enhed.

GEM DISSE ANVISNINGER

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Safety Instructions

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Safety Instructions

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Safety Instructions

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Safety Instructions

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Safety Instructions

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Safety Instructions

• Plan your installation procedure carefully and completely before you begin.

• If you are installing an antenna for the first time, for your own safety as well as that of others, seek

professional assistance. Consult your dealer, who can explain which mounting method to use for the
location where you intend to install the antenna.

• Choose your installation site with safety as well as performance in mind. Remember that electric

power cables and telephone lines look alike. For your safety, assume that any line is an electric
power line until determined otherwise.

• Call your local power company or building maintenance organization if you are unsure about cables

close to your mounting location.

• When installing your antenna, do not use a metal ladder. Do dress properly: shoes with rubber soles

and heels, rubber gloves, and a long-sleeved shirt or jacket.

• If an accident or emergency occurs with the power lines, call for qualified emergency help

immediately.

Note ATM low profile antennas are assumed to be installed in a protected environment where lightning strikes

will not occur or will not otherwise damage the equipment. In those installations, lightning arrestors are
not deemed necessary.

Note If the antenna is used in an environment where a lightning strike near the antenna is possible,

consideration should be given to installing suitable lightning protection such as an arrestor or other
protective means.

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Note This antenna used with this product is intended for “short run” installations (that is, less than 15 feet

from antenna to router). It is not recommended that the antenna cable length extend beyond 15 feet since
router performance will be degraded.

Installation Instructions

The following sections contain procedures for installing the antenna on a wall:

Step 1 Drill where appropriate on a flat surface of the machine to mount the antenna (mounting wall thickness

from 0.1"-0.5" OR 2.54mm - 12.7mm) a round hole (0.812 " diameter using a drill bit 13/16" OR using
a drill bit of 20.5mm ) for the antenna stem and a round hole of 0.234" diameter using the 15/64" drill
bit [or using the drill bit of 6mm] for the locking screw at a distance.

Step 2 Insert the antenna with the adhered gasket, which has a chamfered threaded ¾"-24 UNS diameter stem,

through the 0.812" diameter round hole on the mounting surface.

Step 3 Install the plate support with a chamfered hole for the antenna stem and a M5 tapped hole as shown in

the assembly picture on page 2

Step 4 Install the ¾" locking washer
Step 5 Install the ¾"-24 UNS nut to hold the antenna but not tighten it yet.

Installation Instructions

Step 6 Install the M5 locking washer to the M5 screw.
Step 7 Install the M5 hex screw (6 mm long to fit 0.1" thick mounting frame) with the locking washer through

the tapped hole on the plate support and align it to its locking hole (0.234" diameter) on the mounting
surface.

Step 8 Tighten the antenna nut to 60-84 in-lbs or 5-7 ft-lbs.

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several
ways to obtain technical assistance and other technical resources. These sections explain how to obtain
technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

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Documentation Feedback

Documentation DVD

Cisco documentation and additional literature are available in a Documentation DVD package, which
may have shipped with your product. The Documentation DVD is updated regularly and may be more
current than printed documentation. The Documentation DVD package is available as a single unit.

Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product
number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.

Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

Cisco Marketplace:

http://www.cisco.com/go/marketplace/

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

• Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from

the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

• Nonregistered Cisco.com users can order documentation through a local account representative by

calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in
North America, by calling 1 800 553-NETS (6387).

Documentation Feedback

You can send comments about technical documentation to [e-mail].

You can submit comments by using the response card (if present) behind the front cover of your
document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

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Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you can perform these tasks:

• Report security vulnerabilities in Cisco products.

• Obtain assistance with security incidents that involve Cisco products.

• Register to receive security information from Cisco.

A current list of security advisories and notices for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

If you prefer to see advisories and notices as they are updated in real time, you can access a Product
Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco Product Security Overview

Cisco is committed to delivering secure products. We test our products internally before we release them,
and we strive to correct all vulnerabilities quickly. If you think that you might have identified a
vulnerability in a Cisco product, contact PSIRT:

• Emergencies— [e-mail]

• Nonemergencies— [e-mail]

Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive

information that you send to Cisco. PSIRT can work from encrypted information that is compatible with
PGP versions 2.x through 8.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence
with PSIRT is the one that has the most recent creation date in this public key server list:

http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on

In an emergency, you can also reach PSIRT by telephone:

• 1 877 228-7302

• 1 408 525-6532

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco
Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical
Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical
Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service
contract, contact your reseller.

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Obtaining Technical Assistance

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and
resolving technical issues with Cisco products and technologies. The website is available 24 hours a day,
365 days a year, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password.
If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting

a web or phone request for service. You can access the CPI tool from the Cisco Technical Support
Website by clicking the To o l s & R e s o u rc es link under Documentation & Tools. Choose Cisco Product

Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product
Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID

or model name; by tree view; or for certain products, by copying and pasting show command output.
Search results show an illustration of your product with the serial number label location highlighted.
Locate the serial number label on your product and record the information before placing a service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3
and S4 service requests are those in which your network is minimally impaired or for which you require
product information.) After you describe your situation, the TAC Service Request Tool provides
recommended solutions. If your issue is not resolved using the recommended resources, your service
request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone.
(S1 or S2 service requests are those in which your production network is down or severely degraded.)
Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business
operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: [phone] (Australia: 1 800 805 227)
EMEA: [phone]
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

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Obtaining Additional Publications and Information

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity
definitions.

Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You
and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your
business operation are negatively affected by inadequate performance of Cisco products. You and Cisco
will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations
remain functional. You and Cisco will commit resources during normal business hours to restore service
to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or
configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online
and printed sources.

• Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit

Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

• Cisco Press publishes a wide range of general networking, training and certification titles. Both new

and experienced users will benefit from these publications. For current Cisco Press titles and other
information, go to Cisco Press at this URL:

http://www.ciscopress.com

• Pack et magazine is the Cisco Systems technical user magazine for maximizing Internet and

networking investments. Each quarter, Packet delivers coverage of the latest industry trends,
technology breakthroughs, and Cisco products and solutions, as well as network deployment and
troubleshooting tips, configuration examples, customer case studies, certification and training
information, and links to scores of in-depth online resources. You can access Packet magazine at
this URL:

http://www.cisco.com/packet

• iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies

learn how they can use technology to increase revenue, streamline their business, and expand
services. The publication identifies the challenges facing these companies and the technologies to
help solve them, using real-world case studies and business strategies to help readers make sound
technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

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Obtaining Additional Publications and Information

• Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering

professionals involved in designing, developing, and operating public and private internets and
intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

• World-class networking training is available from Cisco. You can view current offerings at

this URL:

http://www.cisco.com/en/US/learning/index.html

CCDE, CCENT, CCSI, Cisco Eos, Cisco HealthPresence, Cisco IronPort, the Cisco logo, Cisco Lumin, Cisco Nexus, Cisco Nurse Connect,
Cisco StackPower, Cisco StadiumVision, Cisco TelePresence, Cisco Unified Computing System, Cisco WebEx, DCE, Flip Channels, Flip for Good,
Flip Mino, Flip Video, Flip Video (Design), Flipshare (Design), Flip Ultra, and Welcome to the Human Network are trademarks; Changing the Way
We Work, Live, Play, and Learn, Cisco Store, and Flip Gift Card are service marks; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting
To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS,
Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch,
Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, iQuick Study, IronPort, the
IronPort logo, LightStream, Linksys, MediaTone, MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy,
Network Registrar, PCNow, PIX, PowerPanels, ProConnect, ScriptShare, SenderBase, SMARTnet, Spectrum Expert, StackWise, The Fastest Way to
Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the
United States and certain other countries.

All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply
a partnership relationship between Cisco and any other company. (0907R)

Copyright © 2009 Cisco Systems, Inc. All rights reserved.

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