Cisco Systems 30X User Manual

USER GUIDE

Cisco Small Business

Cisco Unified Communications Manager Express for IP Phone Models 30X

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June 2010

Contents

Chapter 1: Getting Started 4

About This Document 4

Overview of the Cisco Small Business IP Phones 6

Caring for Your Phone 7

Getting to Know the Cisco SPA 301 7

Getting to Know the Cisco SPA 303 9

Softkey Buttons 11

Using Keypad Shortcuts 12

Chapter 2: Installing Your Phone 13

Before You Begin 13

Installing Your Cisco SPA 301 IP Phone 14

Connecting the Handset 14

Connecting the Power 14

Connecting Your Cisco SPA 301 to the Network 15

Installing Your Cisco SPA 303 IP Phone 16

Connecting the Handset 16

Connecting the Power 17

Connecting Your Cisco SPA 303 to the Network 17

(Optional) Installing the Cisco SPA 303 Stand 18

(Optional) Connecting a PC to Your Cisco SPA 303 18

(Optional) Connecting Wired and Wireless Headsets 18

(Optional) Mounting Your Cisco SPA 30X Phone to the Wall 19

Reversing the Handset Retention Tab 25

Verifying Phone Startup 26

Upgrading Your Phone’s Firmware 27

Chapter 3: Using Basic Phone Functions 28

Using Phone Hardware and Accessories (Cisco SPA 303) 29

Using the Speakerphone 29

Using the Headset with Your IP Phone 29

Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 1

Switching Between the Handset/Headset/Speakerphone During a Call 29

Contents

Adjusting Call Volume and Muting 29

Adjusting Call Volume 29

Adjusting the Ringer Volume 30

Using Mute (Cisco SPA 303) 30

Placing or Answering a Call 30

Using Hold and Resume 31

Using Mute (Cisco SPA 303) 32

Ignoring an Incoming Call When You Are on a Call 32

Ending a Call 32

Transferring Calls (Cisco SPA 303) 32

Performing an Attended Transfer 33

Redialing a Number 33

Viewing and Returning Missed Calls (Cisco SPA 303) 34

Forwarding All Calls to Another Number (Cisco SPA 303) 34

Forwarding All Calls 34

Setting Do Not Disturb (Cisco SPA 303) 35

Picking Up a Call from Another Extension (Cisco SPA 303) 35

Using Call Back 36

Placing a Three-Way Conference Call 36

Using the Local Directory (Cisco SPA 303) 37

Using the Call History Lists (Cisco SPA 303) 38

Deleting All Numbers from the Missed Calls, Received Calls, or Placed Calls List 38

Accessing Voicemail 39

Chapter 4: Using Advanced Phone Features 40

Logging in to Your Phone/Extension Mobility (Cisco SPA 303) 40

Adding and Using Speed Dials (Cisco SPA 303) 42

Monitoring/Accessing Another Phone from Your Phone (Cisco SPA 303) 44

Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 2

Contents

Customizing Your LCD Screen (Cisco SPA 303) 44

Changing the LCD Screen Contrast 44

Configuring the Phone Screen Saver 44

Turning on the Screen Saver Immediately 45

Updating Your Ring Tone 46

Using the Interactive Voice Response Menu on the Cisco SPA 301 46

Advanced Procedures for Technical Support Personnel 47

Viewing Status Information and Statistics 48

Rebooting, Restarting, and Resetting a Phone 48

Appendix A: Where to Go From Here 50

Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 3

Getting Started

This chapter provides an overview of this document and basic information about your Cisco Small Business IP phone.

• About This Document, page 4

• Overview of the Cisco Small Business IP Phones, page 6

• Getting to Know the Cisco SPA 301, page 7

About This Document

This guide describes the concepts and tasks necessary to use and configure your Cisco Small Business IP Phone.

NOTE The Cisco Small Business IP Phone features vary, depending on the type of call

control system that you are using and the functions that your phone administrator has enabled. This document describes using the Cisco Small Business IP Phones with a Smart Phone Control Protocol (SPCP) phone system, such as the Cisco Unified Communications 500 Series. If you are using your Cisco Small Business IP Phone with a Cisco SPA 9000 Voice System or a BroadSoft or Asterisk system, see the

Cisco Small Business IP Phone SPA 30X (SIP) User Guide

Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 4

Getting Started

About This Document

Organization

This table describes the contents of each chapter in this document.

Title Description

Chapter 1 Getting Started This chapter provides an

overview of this document and basic information about your Cisco Small Business IP phone.

Chapter 2 Installing Your Phone This chapter provides an

overview of this document and basic information about your Cisco Small Business IP phone.

Chapter 3 Using Basic Phone

Functions

Chapter 4 Using Advanced Phone

Features

Appendix A Where to Go From Here Cisco provides a wide range

This chapter provides instructions on using your phone’s basic functions. It includes the following sections:

This chapter describes how to configure advanced features on your IP Phone.

of resources to help you obtain the full benefits of the Cisco SPA 30X phones. This appendix provides link to many of these resources.

Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 5

Getting Started

Overview of the Cisco Small Business IP Phones

The Cisco Small Business IP Phones are full-featured VoIP (Voice over Internet Protocol) phones that provide voice communication over an IP network. The phones provide traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice mail. Calls can be made or received with a handset, headset or over a speaker.

IP phones also have special features not available in traditional phones. The Cisco Small Business IP phones contain Ethernet ports, or ports that allow them to be linked to the computer network. They also have additional Ethernet ports that allow a computer to be connected to the network through the IP phone. Unlike traditional phones, Cisco Small Business IP phones require a separate power source. This power adapter is included with the phone.

As stated in the “About This Document” section on page 4, this document covers the Cisco Small Business IP Phones when used as part of a system such as the Cisco Smart Business Communications System (SBCS). In this system, the phone network is managed by equipment such as the Cisco Unified Communications 500 Series. The Cisco Unified Communications 500 Series uses a protocol called Smart Phone Control Protocol (SPCP) to manage voice, data, and video traffic.

Setup of the phone network, including advanced configuration of the phones, is performed using Cisco Configuration Assistant (CCA) software. This software is available on Cisco.com. Documents for using CCA are listed in Appendix A,

“Where to Go From Here.”

Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 6

Getting Started

Getting to Know the Cisco SPA 301

The following table shows the Cisco Small Business IP Phones covered in this document and their respective features:

Cisco SPA 301 Cisco SPA 303

Screen

Lines

Softkeys

Navigation Button

None 128 X 64 monochrome LCD

None 4 dynamic

None Four-way navigation key

Caring for Your Phone

The Cisco Small Business IP phones are electronic devices that should not be exposed to excessive heat, sun, cold or water. To clean the equipment, use a slightly moistened paper or cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit.

Getting to Know the Cisco SPA 301

Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 7

Getting Started

Getting to Know the Cisco SPA 301

#Phone FeatureDescription

1 Handset Pick up to place or answer a call. 2 Message Waiting/

Status Indicator

The LED color and action indicates the phone or message status:

• Red (solid)—You have a new voice mail message.

• Red (fast blinking)—You have an incoming call.

• Red (slow blinking)—You have a call on hold.

• Red (series of two fast blinks)—Your phone has

temporarily lost its Ethernet connection.

• Orange (fast blinking)—Your phone’s firmware is

upgrading.

• Orange (slow blinking)—Your phone is

downloading firmware.

• Orange (series of two fast blinks)—Your phone

has permanently lost its Ethernet connection. When the phone is reconnected, it will reboot.

• Green (solid)—You have an active call on the

phone (the phone is off-hook).

3 Ringer button Push to the On position to turn the ringer on. Push to the

Off position to turn the ringer off.

4 Messages button Press to access voice mail (must be set up by your

phone administrator). 5 Flash button Press to place a call on hold and open another line. 6 Redial button Press to redial the last number called. 7 Volume button Press repeatedly to increase the volume of the handset

(when the handset is off the phone) or ringer volume

(when the handset is on the phone). 8 Keypad Use to dial phone numbers.

Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 8

Getting Started

Getting to Know the Cisco SPA 303

# Phone Feature Description

1 Handset Pick up to place or answer a call. 2 Message Waiting

Indicator

3 LCD Screen Displays date and time, phone station name,

Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 9

Displays solid red when you have a new

voice mail message. Flashes red during an

incoming call or when the phone’s firmware is

being updated.

line extensions, and softkey options.

Getting Started

Getting to Know the Cisco SPA 303

# Phone Feature Description

4 Line keys Indicates phone line status:

5 Softkey buttons Press a softkey button to perform the action

6 Navigation button Press an arrow to scroll left, right, up, or down

7 Messages button Press to access voice mail (must be set up by

8 Hold button Press to place a call on hold. 9 Setup button Press to access a menu to configure features

10 Mute button Press to mute or unmute the phone. When

11 Headset button Push to turn the headset on or off. When the

• Off (unlit): Line is idle.

• Green: Line is active or in use.

• Green (blinking): There is an inbound

call.

• Red (blinking): Line is on hold.

Line key colors depend on your phone system and can vary.

These keys can also be programmed by your phone administrator to perform functions such as speed dial, call pickup, or monitoring an extension.

shown on the label on the LCD screen above. Softkeys vary depending on your phone system. See Softkey Buttons, page11.

through items shown on the LCD screen.

your phone administrator).

and preferences (such as your directory and speed dials), access your call history, and set up functions (such as call forwarding).

phone is muted, the button glows red. A flashing mute button indicates the network connection cannot be found.

headset is on, the button glows green.

Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 10

Getting Started

Getting to Know the Cisco SPA 303

# Phone Feature Description

12 Volume button Press + to increase the volume and - to lower

13 Speaker button Push to turn the speaker on or off. When the

14 Keypad Use to dial phone numbers, enter letters, and

Softkey Buttons

The softkey buttons on your phone display may vary depending on your phone model and the phone system setup. Press the Right Arrow or Left Arrow keys on the navigation button to view additional softkey buttons.

the volume of the handset, headset, speaker (when the handset is off the phone), or ringer volume (when the handset is on the phone).

speaker is on, the button glows green.

choose menu items.

Below is a partial listing of softkey buttons that may be available on your phone. You may not have all of these softkey buttons on your phone, and you may have additional buttons that are not listed here. For example, your phone administrator may also provide custom softkey buttons on your phone, such as buttons that provide a speed dial to a company number, or that access a specialized program that runs on your phone. Contact your phone administrator for more information.

Button Function

CallBac. Press to receive an audio and visual notification on your phone when a

busy or unavailable party becomes available.

CFwdAll Forwards all calls coming to your phone to a specified number.

Change Opens an item so that you can edit numbers or letters.

Confrn Initiates a conference call.

Dial Dials a number.

DnD Do Not Disturb; prevents incoming calls from ringing your phone.

Edit Selects an item to change.

GPickUp Allows you to answer a call ringing on an extension by discovering the

number of the ringing extension.

Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 11

Getting Started

Getting to Know the Cisco SPA 303

Button Function

PickUp Allows you to answer a call ringing on another extension by entering the

Redial Displays a list of recently dialed numbers.

Resume Resumes a call that is on hold.

OK Saves your changes or confirms an action in response to a prompt on

Select Selects the highlighted item on the LCD screen.

Trnsfer Per forms a call transfer.

Y/N Enters a submenu and when pressed, toggles between Ye s or No to

Log in and out of the call system to use the Extension Mobility feature. Extension mobility allows you to log in to any physical phone and retrieve your personal settings and directory number to that phone.

extension number.

the screen.

enable or disable an option.

Using Keypad Shortcuts

When using the phone menus, you can use the keypad to enter the number shown next to the menu or sub-menu item on the LCD screen.

For example, to change your ring settings, press the Setup button, then press 3 for Settings and 2 for Ring Type.

NOTE Menus and options vary depending on phone model.

Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 12

Installing Your Phone

This chapter describes how to install your Cisco Small Business IP Phone and connect it to your network. It contains the following sections:

• Before You Begin, page13

• Installing Your Cisco SPA 301 IP Phone, page 14

• Installing Your Cisco SPA 303 IP Phone, page 16

Before You Begin

Before you install and connect your phone, verify with your phone administrator (if applicable) that the network is ready for the phone, read the safety notices, and make sure you have all the phone parts and documentation available.

• (Optional) Mounting Your Cisco SPA 30X Phone to the Wall, page 19

• Verifying Phone Startup, page 26

• Upgrading Your Phone’s Firmware, page 27

Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 13

Installing Your Phone

Installing Your Cisco SPA 301 IP Phone

Figure1 Cisco SPA 301 Phone Power and Handset Connections

Connecting the Handset

STEP 1 Turn the phone body over to expose the ports on the back of the unit.

STEP 2 Insert the long end of the phone cord into the handset port on the phone body that

is marked with a phone symbol. (labeled 2 in Figure 1).

STEP 3 Insert the other end of the phone cord into the port at the bottom of the handset

(not shown).

Connecting the Power

Insert one end of the power cord into an outlet and insert the other end of the power cord into the power port on the phone body (labeled 1 in Figure 1).

NOTE To power the phone through the Ethernet connection, use the optional Cisco

POES5 5-Volt Power Over Ethernet Splitter accessory. See the Cisco POES5 documentation on Cisco.com for more information.

Cisco Small Business IP Phone SPA 30X User Guide (SPCP) 14

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