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Cisco Systems 303, 301 User Manual

Cisco Small Business
SPA 300 Series IP Phones Models 301 and 303
USER GUIDE
All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1002R)
June 2010
© 2010 Cisco Systems, Inc. All rights reserved. OL-22243-01
Contents
Chapter 1: Getting Started 6
About This Document 6
Overview of the Cisco Small Business 300 Series IP Phones 8
Caring for Your Phone 8
Getting to Know the Cisco SPA 301 9
Getting to Know the Cisco SPA 303 11
Softkey Buttons 13
Screen Icons 15
Using Keypad Shortcuts 16
Chapter 2: Installing Your Phone 18
Before You Begin 18
Installing Your Cisco SPA 301 IP Phone 19
Connecting the Handset 19
Connecting the Power 19
Connecting Your Cisco SPA 301 to the Network 20
(Optional) Connecting Your Cisco SPA 301 to the Wireless Network 20
Installing Your Cisco SPA 303 IP Phone 21
Connecting the Handset 21
Connecting the Power 22
Connecting Your Cisco SPA 303 to the Network 22
(Optional) Connecting Your Cisco SPA 303 to the Wireless Network 22
(Optional) Installing the Cisco SPA 303 Stand 23
(Optional) Connecting a PC to Your Cisco SPA 303 23
(Optional) Connecting Wired and Wireless Headsets 23
(Optional) Mounting Your Cisco SPA 30X Phone to the Wall 24
Reversing the Handset Retention Tab 30
Verifying Phone Startup 31
Upgrading Your Phone’s Firmware 32
Determining Your Current Firmware Version 32
Download the Firmware 33
Cisco Small Business IP Phone SPA 30X User Guide (SIP) 1
Get Your Phone’s IP Address 33
Install the Firmware 33
Contents
Chapter 3: Using Basic Phone Functions 35
Using Phone Hardware and Accessories (Cisco SPA 303) 36
Using the Speakerphone 36
Using the Headset with Your IP Phone 36
Switching Between the Handset/Headset/Speakerphone During a Call 36
Sending Audio to the Phone Speaker 36
Choosing Your Preferred Audio Device 37
Adjusting Call Volume and Muting 37
Adjusting Call Volume 37
Adjusting the Ringer Volume 38
Using Mute (Cisco SPA 303) 38
Placing or Answering a Call 38
Using Dial Assistance (Cisco SPA 303) 39
Using Hold and Resume 39
Switching Between Multiple Calls on Hold on a Single Line (Cisco SPA 303) 40
Ending a Call 40
Transferring Calls (Cisco SPA 303) 41
Performing an Attended Transfer 41
Performing an Unattended (Blind) Transfer 41
Transferring a Held Call to an Active Call 42
Redialing a Number 42
Viewing and Returning Missed Calls (Cisco SPA 303) 42
Turning the Missed Calls Shortcut On and Off 43
Forwarding Calls 44
Forwarding All Calls 44
Forwarding Calls When Your Phone is Busy 45
Forwarding Calls When You Don’t Answer the Phone 45
Cisco Small Business IP Phone SPA 30X User Guide (SIP) 2
Delaying Call Forwarding When You Don’t Answer the Phone (Cisco SPA 303) 46
Stopping Call Forwarding 46
Contents
Setting Do Not Disturb 47
Activating Do Not Disturb 47
Deactivating Do Not Disturb 48
Turning Call Waiting On and Off 48
Picking Up a Call from Another Extension (Cisco SPA 303) 49
Parking a Call (Cisco SPA 303) 50
Placing a Three-Way Conference Call 51
Conferencing a Held Call with an Active Call (Cisco SPA 303) 52
Using the Phone Directories (Cisco SPA 303) 52
Using Your Personal Directory 52
Using the Corporate Directory 53
Using the Call History Lists 54
Viewing the Call History Lists 54
Calling from the Call History Lists 55
Deleting a Number from the Call History Lists 55
Saving a Call History List Number to Your Directory 55
Setting or Changing a Phone Password 55
Accessing Voicemail 56
Chapter 4: Using Advanced Phone Features 57
Configuring Privacy and Security Features 58
Blocking Caller ID 58
Blocking Anonymous Calls 58
Using Secure Call 59
Enabling Dial Assistance (Cisco SPA 303) 60
Adding and Using Speed Dials 60
Creating Speed Dials on Unused Line Buttons (Cisco SPA 303) 61
Creating Numerical Speed Dials 61
Cisco Small Business IP Phone SPA 30X User Guide (SIP) 3
Using Speed Dials 62
Contents
Using the Paging Feature 62
Paging Another Phone 62
Paging a Group of Phones 63
Configuring Auto Answer (Cisco SPA 303) 63
Monitoring/Accessing Another Phone from Your Phone (Cisco SPA 303) 63
Customizing Your LCD Screen (Cisco SPA 303) 64
Changing the LCD Screen Contrast 64
Configuring the Phone Screen Saver 64
Turning on the Screen Saver 66
Using Ring Tones (Cisco SPA 303) 66
Changing Your Ring Tone 66
Configuring Date and Time Parameters on Your Phone (Cisco SPA 303) 66
Setting Your Phone’s Date and Time 66
Using Star Codes 67
Using the Interactive Voice Response Menu on the Cisco SPA 301 69
Advanced Procedures for Technical Support Personnel (Cisco SPA 303) 70
Rebooting Your Phone 71
Chapter 5: Using the Web Interface 73
Logging in to the Web Interface 74
Setting Do Not Disturb 75
Configuring Call Forwarding 75
Configuring Call Waiting 76
Blocking Caller ID 76
Blocking Anonymous Calls 77
Using Your Personal Directory (Cisco SPA 303) 77
Viewing Call History Lists 78
Cisco Small Business IP Phone SPA 30X User Guide (SIP) 4
Creating Speed Dials 78
Accepting Text Messages (Cisco SPA 303) 78
Adjusting Audio Volume 79
Changing the LCD Contrast (Cisco SPA 303) 80
Configuring the Phone Screen Saver (Cisco SPA 303) 80
Contents
Appendix A: Where to Go From Here 82
Cisco Small Business IP Phone SPA 30X User Guide (SIP) 5

Getting Started

This chapter provides an overview of this document and basic information about your Cisco Small Business IP phone. It contains the following sections:
• About This Document, page 6
• Overview of the Cisco Small Business 300 Series IP Phones, page 8
• Getting to Know the Cisco SPA 301, page 9
1
• Getting to Know the Cisco SPA 303, page 11

About This Document

This guide describes the concepts and tasks necessary to use and configure your Cisco Small Business IP Phone.
NOTE The Cisco Small Business IP Phone features vary, depending on the type of call
control system that you are using. This document describes using the Cisco Small Business IP Phones with a SIP phone system, such as the Cisco SPA 9000 Voice System or a BroadSoft or Asterisk system. If you are using your Cisco Small Business IP Phone with a Cisco Unified Communications 500 Series, see the
Unified Communications Manager Express for Cisco Small Business IP Phone SPA 30X (SPCP) User Guide
Cisco
.
Cisco Small Business IP Phone SPA 30X User Guide (SIP) 6
Getting Started
About This Document
Organization
1
This table describes the contents of each chapter in this document.
Title Description
Chapter 1 Getting Started A description of this book
and an overview of the Cisco Small Business IP Phones.
Chapter 2 Installing Your Phone How to connect and install
your phone.
Chapter 3 Using Basic Phone
Functions
Chapter 4 Using Advanced Phone
Features
Chapter 5 Using the Web Interface How to log in to and use the
Appendix A Where to Go From Here Lists of and links to related
How to perform basic phone tasks, such as placing and answering calls, transferring calls, setting up call forwarding, and picking up calls.
How to perform advanced phone tasks, such as configuring privacy and security features, speed dials, paging, and ring tones.
phone’s web user interface.
documentation.
Cisco Small Business IP Phone SPA 30X User Guide (SIP) 7
Getting Started

Overview of the Cisco Small Business 300 Series IP Phones

1
Overview of the Cisco Small Business 300 Series IP Phones
The Cisco Small Business 300 Series IP Phones are full-featured VoIP (Voice over Internet Protocol) phones that provide voice communication over an IP network. The phones provide traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice mail. Calls can be made or received with a handset, headset or over a speaker.
IP phones also have special features not available in traditional phones. The Cisco Small Business 300 Series IP phones contain Ethernet ports, or ports that allow them to be linked to the computer network. They also have additional Ethernet ports that allow a computer to be connected to the network through the IP phone. Unlike traditional phones, Cisco Small Business IP phones require a separate power source. Power the phones by connecting them to the included power adapter.
The following table shows the Cisco Small Business 300 Series IP Phones covered in this document and their respective features:
Cisco SPA 301 Cisco SPA 303
Screen
Lines
Softkeys
Navigation Button
None 128 X 64 monochrome LCD
13
None 4 dynamic
None Four-way navigation key

Caring for Your Phone

The Cisco Small Business IP phones are electronic devices that should not be exposed to excessive heat, sun, cold or water. To clean the equipment, use a slightly moistened paper or cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit.
Cisco Small Business IP Phone SPA 30X User Guide (SIP) 8
Getting Started

Getting to Know the Cisco SPA 301

Getting to Know the Cisco SPA 301
1
#Phone FeatureDescription
1 Handset Pick up to place or answer a call.
Cisco Small Business IP Phone SPA 30X User Guide (SIP) 9
Getting Started
Getting to Know the Cisco SPA 301
#Phone Feature Description
1
2Message
Waiting/Status Indicator
The LED color and action indicates the phone or message status:
• Red (solid)—You have a new voice mail
message.
• Red (fast blinking)—You have an incoming call.
• Red (slow blinking)—You have a call on hold.
• Red (series of two fast blinks)—Your phone has
temporarily lost its Ethernet connection.
• Orange (solid)—Your phone is not registered to
the call control system. This occurs when the phone is rebooting and has not yet registered.
• Orange (fast blinking)—Your phone’s firmware is
upgrading.
• Orange (slow blinking)—Your phone is
downloading firmware.
• Orange (series of two fast blinks)—Your phone
has permanently lost its Ethernet connection. When the phone is reconnected, it will reboot.
• Green (slow blinking)—Call forwarding or Do
Not Disturb is turned on. (You will also hear an interrupted dial tone.)
3 Ringer button Push to the On position to turn the ringer on. Push to
the Off position to turn the ringer off.
4 Voice mail button Press to access voice mail (must be set up by your
phone system administrator).
5 Flash button Press to place a call on hold and open another line.
6 Redial button Press to redial the last number called.
7 Volume button Press repeatedly to increase the volume of the
handset (when the handset is off the phone) or ringer volume (when the handset is on the phone).
8 Keypad Use to dial phone numbers.
Cisco Small Business IP Phone SPA 30X User Guide (SIP) 10
Getting Started

Getting to Know the Cisco SPA 303

Getting to Know the Cisco SPA 303
1
#Phone Feature Description
1 Handset Pick up to place or answer a call.
2Message
Waiting Indicator
3 LCD Screen Displays date and time, phone station name, line
Cisco Small Business IP Phone SPA 30X User Guide (SIP) 11
Displays solid red when you have a new voice mail message. Flashes red during an incoming call or when the phone’s firmware is being updated.
extensions, and softkey options.
Getting Started
Getting to Know the Cisco SPA 303
#Phone Feature Description
4 Line keys Indicates phone line status. When lit:
1
Green: Line is idle.
Red (steady): Line is active or in use.
Red (blinking): Line is on hold.
Orange: Line is unregistered and cannot be used.
Line key colors depend on your phone system and can vary.
These keys can also be programmed by your phone system administrator to perform functions such as speed dial, call pickup, or monitoring an extension.
5 Softkey buttons Press a softkey button to perform the action shown on
the label on the LCD screen above. Softkeys vary depending on your phone system. See your phone user guide for more information.
6Navigation
button
7Messages
button
8 Hold button Press to place a call on hold.
9 Setup button Press to access a menu to configure features and
10 Mute button Press to mute or unmute the phone. When phone is
11 Headset button Push to turn the headset on or off. When the headset is
Press an arrow to scroll left, right, up, or down through items shown on the LCD screen.
Press to access voice mail (must be set up by your phone system administrator).
preferences (such as your directory and speed dials), access your call history, and set up functions (such as call forwarding).
muted, the button glows red. A flashing mute button indicates the network connection cannot be found.
on, the button glows green.
12 Volume button Press + to increase the volume and - to lower the
volume of the handset, headset, speaker (when the handset is off the phone), or ringer volume (when the handset is on the phone).
Cisco Small Business IP Phone SPA 30X User Guide (SIP) 12
Getting Started
Getting to Know the Cisco SPA 303
#Phone Feature Description
13 Speaker button Push to turn the speaker on or off. When the speaker is
14 Keypad Use to dial phone numbers, enter letters, and choose

Softkey Buttons

The softkey buttons on your phone display may vary depending on your phone model and the phone system setup. (Softkey buttons are not available on the Cisco SPA 301.) Press the Right Arrow or Left Arrow keys on the navigation button to view additional softkey buttons.
Below is a partial listing of softkey buttons that may be available on your phone. You may not have all of these softkey buttons on your phone, and you may have additional buttons that are not listed here. For example, your phone administrator may also provide custom softkey buttons on your phone, such as buttons that provide a speed dial to a company number, or that access a specialized program that runs on your phone. Contact your phone administrator for more information.
1
on, the button glows green.
menu items.
Button Function
<< or >> Move left or right through an entry without deleting characters.
activ Activates screen saver mode.
add Add an entry.
bxfer Performs a blind call transfer (transferring a call without speaking
to the party to whom you are transferring the call.)
cancel Cancels any changes you have made (press before ok or save).
cfwd Forwards all calls coming to your phone to a specified number.
-cfwd Clears call forwarding.
conf Initiates a conference call.
confLx Conferences active lines on the phone together.
delChr Deletes the last number or letter.
Cisco Small Business IP Phone SPA 30X User Guide (SIP) 13
Getting Started
Getting to Know the Cisco SPA 303
Button Function
delete Deletes an entire item (for example, a number from the Call
dial Dials a number.
dir Provides access to phone directories.
dnd Do Not Disturb; prevents incoming calls from ringing your phone.
-dnd Clears Do Not Disturb.
edit Opens an item so that you can edit numbers or letters, or enable
grPick Allows you to answer a call ringing on an extension by
1
History list).
or disable a feature.
discovering the number of the ringing extension.
ignore Ignores an incoming call.
lcr Dials the Last Call Received.
miss Shows the Missed Calls list.
park Puts a call on hold at a designated “park” number. The call is
parked on the line until you unpark it or the caller disconnects. Must be configured by your phone system administrator.
pickup Allows you to answer a call ringing on another extension by
entering the extension number.
phold Puts a call on hold on an active shared line.
redial Displays a list of recently dialed numbers.
save Saves your changes.
select Selects the highlighted item on the LCD screen.
starcode Allows you to enter a star code. See “Using Star Codes,” on
page 67.
unpark Resumes a parked call.
xfer Performs a call transfer.
xferLx Transfers an active line on the phone to a called number.
Cisco Small Business IP Phone SPA 30X User Guide (SIP) 14
Getting Started
Getting to Know the Cisco SPA 303
Button Function
y/n Enters a submenu and when pressed, toggles between Ye s or No

Screen Icons

The LCD screen displays various icons that tell you the status of your phone, or calls on the phone. The following screens show some of the icons used:
1
to enable or disable an option.
In the figure above, the double arrow on the right of the screen indicates that a call is in progress. The offhook phone icon next to “SPA 303” indicates the handset is in use.
In the figure above, the speaker icon next to “SPA 303” indicates the speaker is in use.
Cisco Small Business IP Phone SPA 30X User Guide (SIP) 15
Getting Started
Getting to Know the Cisco SPA 303
In the figure above, the headset icon next to “SPA 303” indicates that the headset is being used.
1
In the figure above, the right arrow on the right of the screen indicates that a call is on hold.

Using Keypad Shortcuts

When using the phone menus, you can use the keypad to enter the number shown next to the menu or sub-menu item on the LCD screen. (Not applicable to the Cisco SPA 301.)
Cisco Small Business IP Phone SPA 30X User Guide (SIP) 16
Getting Started
Getting to Know the Cisco SPA 303
For example, to obtain your IP address on the Cisco SPA 303, press the Setup button and dial 9.
The IP address is displayed on the Network screen.
1
NOTE Menus and options may vary.
Cisco Small Business IP Phone SPA 30X User Guide (SIP) 17

Installing Your Phone

This chapter describes how to install your Cisco Small Business IP Phone and connect it to your network. It contains the following sections:
• Before You Begin, page18
• Installing Your Cisco SPA 301 IP Phone, page 19
• Installing Your Cisco SPA 303 IP Phone, page 21
2

Before You Begin

Before you install and connect your phone, verify with your phone administrator (if applicable) that the network is ready for the phone, read the safety notices, and make sure you have all the phone parts and documentation available.
• (Optional) Mounting Your Cisco SPA 30X Phone to the Wall, page 24
• Verifying Phone Startup, page 31
• Upgrading Your Phone’s Firmware, page 32
Cisco Small Business IP Phone SPA 30X User Guide (SIP) 18
Installing Your Phone

Installing Your Cisco SPA 301 IP Phone

Installing Your Cisco SPA 301 IP Phone
2
Figure1 Cisco SPA 301 Phone Power and Handset Connections

Connecting the Handset

STEP 1 Turn the phone body over to expose the ports on the back of the unit.
STEP 2 Insert the long end of the phone cord into the handset port on the phone body that
is marked with a phone symbol. (labeled 2 in Figure 1).
STEP 3 Insert the other end of the phone cord into the port at the bottom of the handset
(not shown).

Connecting the Power

Insert one end of the power cord into an outlet and insert the other end of the power cord into the power port on the phone body (labeled 1 in Figure 1).
NOTE To power the phone through the Ethernet connection, use the optional Cisco
POES5 5-Volt Power Over Ethernet Splitter accessory. See the Cisco POES5 documentation on Cisco.com for more information.
Cisco Small Business IP Phone SPA 30X User Guide (SIP) 19
Installing Your Phone
Installing Your Cisco SPA 301 IP Phone

Connecting Your Cisco SPA 301 to the Network

2
Figure 2 Cisco SPA 301 Phone Ethernet Connection
If you are using an Ethernet connection:
STEP 1 Insert one end of the Ethernet cable into the network port on the phone body
marked “WAN” (labeled 3 in Figure 2).
STEP 2 Insert the other end of the Ethernet cable into the appropriate device, such as a
network switch, on your network.
(Optional) Connecting Your Cisco SPA 301 to the Wireless Network
You can use the Cisco WBP54G Wireless-G Bridge for Phone Adapters to connect the IP phone to a Wireless-G network instead of the wired local network. To connect your phone to the Cisco WBP54G:
STEP 1 Configure the Cisco WBP54G using the Setup Wizard. See the instructions in the
Wireless-G Bridge for Phone Adapters Quick Installation Guide
cisco.com. See Appendix A, “Where to Go From Here,” for a list of documents and locations.
, available on
STEP 2 During the Setup Wizard process, connect the Ethernet network cable of the
WBP54G to the back of the IP phone base station into the slot marked “WAN.”
STEP 3 Connect the power cable of the WBP54G to the power port on the IP phone base.
STEP 4 Plug the IP phone power adapter into the power port of the WBP54G.
Cisco Small Business IP Phone SPA 30X User Guide (SIP) 20
Installing Your Phone

Installing Your Cisco SPA 303 IP Phone

STEP 5 Plug the other end of the IP phone power adapter into an electrical outlet.
Installing Your Cisco SPA 303 IP Phone
2
Figure 3 Cisco SPA 303 Phone Connections

Connecting the Handset

STEP 1 Turn the phone body over to expose the ports on the back of the unit.
STEP 2 Insert the long end of the phone cord into the handset port on the phone body that
is marked with a phone symbol. (labeled 5 in Figure 3).
STEP 3 (Optional) Route the phone cord through the cable slot (labeled 4 in Figure 3).
STEP 4 Insert the other end of the phone cord into the port at the bottom of the handset
(not shown).
Cisco Small Business IP Phone SPA 30X User Guide (SIP) 21
Installing Your Phone
Installing Your Cisco SPA 303 IP Phone

Connecting the Power

Insert one end of the power cord into an outlet and insert the other end of the power cord into the power port on the phone body (labeled 6 in Figure 3).
NOTE To power the phone through the Ethernet connection, use the optional Cisco
POES5 5-Volt Power Over Ethernet Splitter accessory. See the Cisco POES5 documentation on Cisco.com for more information.

Connecting Your Cisco SPA 303 to the Network

STEP 1 Insert one end of the Ethernet cable into the network port on the phone body
marked “SW” (labeled 3 in Figure 3).
STEP 2 Insert the other end of the Ethernet cable into the appropriate device, such as a
network switch, on your network.
2
(Optional) Connecting Your Cisco SPA 303 to the Wireless Network
You can use the Cisco WBP54G Wireless-G Bridge for Phone Adapters to connect the IP phone to a Wireless-G network instead of the wired local network.
NOTE Cisco does not recommend connecting a PC to the phone when it is operating
wirelessly.
To connect your phone to the Cisco WBP54G:
STEP 1 Configure the Cisco WBP54G using the Setup Wizard. See the instructions in the
Wireless-G Bridge for Phone Adapters Quick Installation Guide
cisco.com. See Appendix A, “Where to Go From Here,” for a list of documents and locations.
STEP 2 During the Setup Wizard process, connect the Ethernet network cable of the
WBP54G to the back of the IP phone base station into the slot marked “SW.”
STEP 3 Connect the power cable of the WBP54G to the power port on the IP phone base.
STEP 4 Plug the IP phone power adapter into the power port of the WBP54G.
STEP 5 Plug the other end of the IP phone power adapter into an electrical outlet.
, available on
Cisco Small Business IP Phone SPA 30X User Guide (SIP) 22
Installing Your Phone
Installing Your Cisco SPA 303 IP Phone

(Optional) Installing the Cisco SPA 303 Stand

NOTE Do not attach the desk stand if you want to mount the phone to the wall.
STEP 1 Connect the phone stand by lining up the tabs on the stand with the slots on the
phone body.
STEP 2 Slide the bottom tabs into the lower slots on the phone body (labeled 1 in
Figure 3) and lightly press down on the stand. It should easily slide into the upper
stand slots. Do not force.

(Optional) Connecting a PC to Your Cisco SPA 303

To connect a PC to your phone (optional):
2
NOTE Cisco does not recommend connecting a PC to the phone when it is operating
wirelessly.
STEP 1 To provide network access to a PC, connect one end of an additional Ethernet
cable (not provided) to the PC port on the back of the phone body (labeled 2 in
Figure 3.)
STEP 2 Connect the other end of the Ethernet cable to the network port on your PC.

(Optional) Connecting Wired and Wireless Headsets

The Cisco SPA 303 supports headsets from different manufacturers. For the latest supported models, contact your reseller. Additional information can be found at the manufacturer’s websites:
http://www.plantronics.com
http://www.jabra.com
Each brand and type of headset may require different steps for connection. Consult the documentation for your particular headset for more information.
Cisco Small Business IP Phone SPA 30X User Guide (SIP) 23
Installing Your Phone

(Optional) Mounting Your Cisco SPA 30X Phone to the Wall

In general, to connect a headset. connect the 2.5mm connector from the headset into the headset port on the right side of the IP phone as shown in the following graphic:
2
(Optional) Mounting Your Cisco SPA 30X Phone to the Wall
To mount the phone to the wall, you must purchase the MB100 wall mount bracket kit.
Cisco Small Business IP Phone SPA 30X User Guide (SIP) 24
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