Cisco Systems 2955 User Manual
Catalyst 2955 Hardware Installation
Guide
November 2004
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
Customer Order Number: DOC-7814944=
Text Part Number: 78-14944-03
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT
NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT
ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR
THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION
PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO
LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.
The following information is for FCC compliance of Class A devices: This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed
and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference, in which case users will be required to correct the interference at their own expense.
The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate
radio-frequency energy. If it is not installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television
reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in
part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation.
However, there is no guarantee that interference will not occur in a particular installation.
Modifying the equipment without Cisco’s written authorization may result in the equipment no longer complying with FCC requirements for Class
A or Class B digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct
any interference to radio or television communications at your own expense.
You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco
equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by
using one or more of the following measures:
• Turn the television or radio antenna until the interference stops.
• Move the equipment to one side or the other of the television or radio.
• Move the equipment farther away from the television or radio.
• Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television
or radio are on circuits controlled by different circuit breakers or fuses.)
Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product.
The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as
part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.
NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE
PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED
OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL
DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR
INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES.
CCSP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live,
Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE,
CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco
Systems logo, Cisco Unity, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare,
GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys,
MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Pack et, PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX,
ScriptShare, SlideCast, SMARTnet, StrataView Plus, SwitchProbe, TeleRouter, The Fastest Way to Increase Your Internet Quotient, TransPath, and VCO
are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a
partnership relationship between Cisco and any other company. (0411R)
Catalyst 2955 Hardware Installation Guide
Copyright © 2003-2005 Cisco Systems, Inc. All rights reserved.
CONTENTS
Cisco Limited 5-Year Hardware and 1-Year Software Warranty Terms xiii
Preface xvii
Audience xvii
Purpose xvii
Conventions xviii
Related Publications xxvi
Obtaining Documentation xxvi
Cisco.com xxvii
Documentation DVD xxvii
Ordering Documentation xxvii
Documentation Feedback xxviii
CHAPTER
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Cisco Product Security Overview xxviii
Reporting Security Problems in Cisco Products xxix
Obtaining Technical Assistance xxx
Cisco Technical Support Website xxx
Submitting a Service Request xxxi
Definitions of Service Request Severity xxxi
Obtaining Additional Publications and Information xxxii
1 Configuring the Switch with the CLI-Based Setup Program 1-1
Taking Out What You Need 1-2
Connecting to a Power Source 1-2
Connecting to the Console Port 1-4
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Contents
Starting the Terminal-Emulation Software 1-5
Entering the Initial Configuration Information 1-6
IP Settings 1-7
Completing the Setup Program 1-7
CHAPTER
2 Overview 2-1
Features 2-1
Front-Panel Description 2-3
Warning Labels 2-5
10/100 Ports 2-6
10/100/1000 Ports 2-7
100BASE-FX Ports 2-8
100BASE-LX Ports 2-8
Power and Relay Connector 2-8
Console Port 2-10
LEDs 2-10
Rear-Panel Description 2-17
Catalyst 2955 Switch Power Converter 2-17
Management Options 2-19
Power Status LEDs 2-12
10/100 Port Status LEDs 2-13
Uplink Port Status LEDs 2-14
Alarm Relay LEDs 2-16
CHAPTER
vi
3 Installation 3-1
Preparing for Installation 3-2
Warnings 3-2
EMC Regulatory Statements 3-6
U.S.A. 3-6
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Class A Notice for Taiwan and Other Traditional Chinese Markets 3-6
VCCI Class A Notice for Japan 3-7
Class A Warning for Korea 3-7
Class A Warning for Hungary 3-8
Installation Guidelines 3-8
Verifying Package Contents 3-9
Applying the Switch Protective Liner 3-10
Verifying Switch Operation 3-11
Connecting a PC or a Terminal to the Console Port 3-11
Powering On the Switch and Running POST 3-13
Grounding the Switch 3-15
Wiring the DC Power Source 3-17
Add the Ferrite to the Power and Relay Connector Wiring 3-24
Attach the Power and Relay Connector to the Switch 3-25
Power On the Switch 3-27
Running POST 3-27
Contents
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Connecting the Switch to the Power Converter 3-29
Installing the Power Converter on a DIN Rail 3-30
Connecting the Power Converter to the Power and Relay Connector 3-32
Connecting the Power Converter to an AC Power Source 3-35
Preparing the AC Power Cord 3-35
Connecting the AC Power Cord to the Power Converter 3-37
Connecting the Power Converter to a DC Power Source 3-41
Applying Power to the Power Converter 3-46
Removing the Power Converter from a DIN Rail 3-46
Wiring the External Alarm Device Relays 3-48
Installing the Switch on a DIN Rail 3-52
Installing the Switch in a Rack 3-57
Removing the Switch from a DIN Rail or a Rack 3-59
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Contents
Connecting to 10/100 and 10/100/1000 Ports 3-62
Connecting to 100BASE-FX MM Ports 3-65
Connecting to 100BASE-LX SM Ports 3-67
Where to Go Next 3-69
CHAPTER
4 Installation in a Hazardous Environment 4-1
Preparing for Installation 4-2
Warnings 4-2
EMC Regulatory Statements 4-8
U.S.A. 4-8
Class A Notice for Taiwan and Other Traditional Chinese Markets 4-8
VCCI Class A Notice for Japan 4-9
Class A Warning for Korea 4-9
Class A Warning for Hungary 4-10
European Zone 2 Certification 4-10
Installation Guidelines 4-11
Verifying Package Contents 4-12
Applying the Switch Protective Liner 4-13
Verifying Switch Operation 4-14
Connecting a PC or a Terminal to the Console Port 4-14
Powering On the Switch and Running POST 4-16
Grounding the Switch 4-18
Wiring the DC Power Source 4-21
Add the Ferrite to the Power and Relay Connector Wiring 4-27
Attach the Power and Relay Connector to the Switch 4-28
Power On the Switch 4-30
Running POST 4-30
viii
Wiring the External Alarm Device Relays 4-32
Installing the Switch on a DIN Rail 4-37
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Installing the Switch in a Rack 4-42
Removing the Switch from a DIN Rail or a Rack 4-45
Connecting to 10/100 and 10/100/1000 Ports 4-47
Connecting to 100BASE-FX MM Ports 4-50
Connecting to 100BASE-LX SM Ports 4-52
Where to Go Next 4-54
Contents
CHAPTER
APPENDIX
APPENDIX
5 Troubleshooting 5-1
Understanding POST Results 5-2
Diagnosing Problems 5-3
A Technical Specifications A-1
B Connectors and Cables B-1
Connector Specifications B-1
10/100 and 10/100 /1000 Ports B-2
100BASE-FX Ports B-3
100BASE-LX Ports B-3
Power and Relay Connector B-4
Console Port B-5
Cable and Adapter Specifications B-5
Two Twisted-Pair Cable Pinouts B-6
Four Twisted-Pair Cable Pinouts for 10/100 Ports B-6
Four Twisted-Pair Cable Pinouts for 1000BASE-T Ports B-8
Cable and Adapter Pinouts B-9
Connecting to a PC B-9
Connecting to a Terminal B-10
Identifying a Crossover Cable B-11
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Contents
APPENDIX
C Translated Safety Warnings C-1
Work During Lightning Activity C-1
Power and Relay Connector C-3
Switch Installation In Hazardous Location C-7
Safe Operating Voltage Range Warning C-9
Switch Relays Warning C-11
Remove Power Before Disconnecting C-15
“Open Type” Equipment C-18
Grounded Equipment C-22
Console Cable Connection C-24
Overtemperature Warning C-27
Class I, Division 2, Hazardous Location C-29
Twisted-pair Supply Wires C-32
Pollution Degree 2 Industrial Environment C-33
Port Connection C-35
Installation Instructions C-38
Service Personnel Warning C-39
Stacking the Chassis Warning C-41
Ground Connection Warning C-42
SELV-IEC 60950 DC Power Supply C-44
Jewelry Removal Warning C-45
Product Disposal Warning C-47
Class 1 Laser Product C-49
Class 1 LED Product C-50
Laser Radiation C-52
Laser Viewing Warning C-54
Laser Beam Exposure C-56
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Contents
Chassis Warning for Rack-Mounting and Servicing C-58
Grounded Equipment Warning C-66
Qualified Personnel Warning C-68
Restricted Area C-69
Chassis Power Connection C-72
Exposed DC Power Wire Warning C-75
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Contents
xii
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Cisco Limited 5-Year Hardware and
1-Year Software Warranty Terms
There are special terms applicable to your hardware warranty and various services
that you can use during the warranty period. Your formal Warranty Statement,
including the warranties and license agreements applicable to Cisco software, is
available on Cisco.com. Follow these steps to access and download the Cisco
Information Packet and your warranty and license agreements from Cisco.com.
1. Launch your browser, and go to this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htm
78-14944-03
The Warranties and License Agreements page appears.
2. To read t he Cisco Information Packet, follow these steps:
a. Click the Information Packet Number field, and make sure that the part
number 78-5235-03A0 is highlighted.
b. Select the language in which you would like to read the document.
c. Click Go.
The Cisco Limited Warranty and Software License page from the
Information Packet appears.
d. Read the document online, or click the PDF icon to download and print
the document in Adobe Portable Document Format (PDF).
Catalyst 2955 Hardware Installation Guide
xiii
Cisco Limited 5-Year Hardware and 1-Year Software Warranty Terms
Note You must have Adobe Acrobat Reader to view and print PDF
files. You can download the reader from Adobe’s website:
http://www.adobe.com
3. To read translated and localized warranty information about your product,
follow these steps:
a. Enter this part number in the Warranty Document Number field:
78-13712-01C0
b. Select the language in which you would like to read the document.
c. Click Go.
The Cisco warranty page appears.
d. Read the document online, or click the PDF icon to download and print
the document in Adobe Portable Document Format (PDF).
You can also contact the Cisco service and support website for assistance:
http://www.cisco.com/public/Support_root.shtml.
xiv
Duration of Hardware Warranty
Five (5) Years
Duration of Software Warranty
One (1) Year
Replacement, Repair, or Refund Policy for Hardware
Cisco or its service center will use commercially reasonable efforts to ship a
replacement part for delivery within fifteen (15) working days after receipt of the
defective product at Cisco’s site. Actual delivery times of replacement products
can vary, depending on the customer location.
Cisco reserves the right to refund the purchase price as its exclusive warranty
remedy.
To Receive a Return Materials Authorization (RMA) Number
Contact the company from whom you purchased the product. If you purchased the
product directly from Cisco, contact your Cisco Sales and Service Representative.
Catalyst 2955 Hardware Installation Guide
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Cisco Limited 5-Year Hardware and 1-Year Software Warranty Terms
Complete the information below, and keep it for reference.
Company product purchased from
Company telephone number
Product model number
Product serial number
Maintenance contract number
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Cisco Limited 5-Year Hardware and 1-Year Software Warranty Terms
xvi
Catalyst 2955 Hardware Installation Guide
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Audience
Purpose
Preface
This guide is for the networking or computer technician responsible for installing
a Catalyst 2955 switch, hereafter referred to as the switch. We assume that you are
familiar with the concepts and terminology of Ethernet and local area networking.
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This guide describes the hardware features of Catalyst 2955 switch. It describes
the physical and performance characteristics of the switch, explains how to install
a switch, and provides troubleshooting information.
This guide does not describe how to configure software features on your switch
or describe the Catalyst 2955-specific system messages that you might encounter.
It also does not provide information about command-line interface (CLI)
commands that have been created or changed for use by the switch. For more
information, see the software configuration, the system message, and the
command reference guides for the switch.
Catalyst 2955 Hardware Installation Guide
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Conventions
Conventions
This publication uses these conventions and symbols for notes, cautions, and
warnings:
Note Means reader take note. Notes contain helpful suggestions or references to
materials not contained in this manual.
Caution Means reader be careful. In this situation, you might do something that could
result in equipment damage or loss of data.
Preface
Warning
Waarschuwing
IMPORTANT SAFETY INSTRUCTIONS
This warning symbol means danger. You are in a situation that could cause
bodily injury. Before you work on any equipment, be aware of the hazards
involved with electrical circuitry and be familiar with standard practices for
preventing accidents. Use the statement number provided at the end of each
warning to locate its translation in the translated safety warnings that
accompanied this device.
SAVE THESE INSTRUCTIONS
BELANGRIJKE VEILIGHEIDSINSTRUCTIES
Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die
lichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaat
werken, dient u zich bewust te zijn van de bij elektrische schakelingen
betrokken risico's en dient u op de hoogte te zijn van de standaard praktijken
om ongelukken te voorkomen. Gebruik het nummer van de verklaring
onderaan de waarschuwing als u een vertaling van de waarschuwing die bij
het apparaat wordt geleverd, wilt raadplegen.
BEWAAR DEZE INSTRUCTIES
Statement 1071
xviii
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Preface
Conventions
Varoitus
Attention
Warnung
TÄRKEITÄ TURVALLISUUSOHJEITA
Tämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisia
vammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirien
käsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiin
ehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteen
mukana toimitettujen käännettyjen turvallisuusvaroitusten joukosta
varoitusten lopussa näkyvien lausuntonumeroiden avulla.
SÄILYTÄ NÄMÄ OHJEET
IMPORTANTES INFORMATIONS DE SÉCURITÉ
Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une
situation pouvant entraîner des blessures ou des dommages corporels. Avant
de travailler sur un équipement, soyez conscient des dangers liés aux circuits
électriques et familiarisez-vous avec les procédures couramment utilisées
pour éviter les accidents. Pour prendre connaissance des traductions des
avertissements figurant dans les consignes de sécurité traduites qui
accompagnent cet appareil, référez-vous au numéro de l'instruction situé à la
fin de chaque avertissement.
CONSERVEZ CES INFORMATIONS
WICHTIGE SICHERHEITSHINWEISE
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Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die
zu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mit
den Gefahren elektrischer Schaltungen und den üblichen Verfahren zur
Vorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnung
angegebenen Anweisungsnummer nach der jeweiligen Übersetzung in den
übersetzten Sicherheitshinweisen, die zusammen mit diesem Gerät
ausgeliefert wurden.
BEWAHREN SIE DIESE HINWEISE GUT AUF.
Catalyst 2955 Hardware Installation Guide
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Conventions
Preface
Avvertenza
Advarsel
Aviso
IMPORTANTI ISTRUZIONI SULLA SICUREZZA
Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe
causare infortuni alle persone. Prima di intervenire su qualsiasi
apparecchiatura, occorre essere al corrente dei pericoli relativi ai circuiti
elettrici e conoscere le procedure standard per la prevenzione di incidenti.
Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza per
individuare le traduzioni delle avvertenze riportate in questo documento.
CONSERVARE QUESTE ISTRUZIONI
VIKTIGE SIKKERHETSINSTRUKSJONER
Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade
på person. Før du begynner å arbeide med noe av utstyret, må du være
oppmerksom på farene forbundet med elektriske kretser, og kjenne til
standardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hver
advarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene som
fulgte med denne enheten.
TA VARE PÅ DISSE INSTRUKSJONENE
INSTRUÇÕES IMPORTANTES DE SEGURANÇA
Este símbolo de aviso significa perigo. Você está em uma situação que poderá
ser causadora de lesões corporais. Antes de iniciar a utilização de qualquer
equipamento, tenha conhecimento dos perigos envolvidos no manuseio de
circuitos elétricos e familiarize-se com as práticas habituais de prevenção de
acidentes. Utilize o número da instrução fornecido ao final de cada aviso para
localizar sua tradução nos avisos de segurança traduzidos que acompanham
este dispositivo.
xx
GUARDE ESTAS INSTRUÇÕES
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Preface
Conventions
¡Advertencia!
Varning!
INSTRUCCIONES IMPORTANTES DE SEGURIDAD
Este símbolo de aviso indica peligro. Existe riesgo para su integridad física.
Antes de manipular cualquier equipo, considere los riesgos de la corriente
eléctrica y familiarícese con los procedimientos estándar de prevención de
accidentes. Al final de cada advertencia encontrará el número que le ayudará
a encontrar el texto traducido en el apartado de traducciones que acompaña
a este dispositivo.
GUARDE ESTAS INSTRUCCIONES
VIKTIGA SÄKERHETSANVISNINGAR
Denna varningssignal signalerar fara. Du befinner dig i en situation som kan
leda till personskada. Innan du utför arbete på någon utrustning måste du vara
medveten om farorna med elkretsar och känna till vanliga förfaranden för att
förebygga olyckor. Använd det nummer som finns i slutet av varje varning för
att hitta dess översättning i de översatta säkerhetsvarningar som medföljer
denna anordning.
SPARA DESSA ANVISNINGAR
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Conventions
Preface
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Conventions
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Conventions
Preface
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Conventions
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xxv
Related Publications
Related Publications
These documents provide complete information about the switch and are available
from this URL:
http://www.cisco.com/univercd/cc/td/doc/product/lan/cat2950/index.htm
You can order printed copies of documents with a DOC-xxxxxx= number from the
Cisco.com sites and from the telephone numbers listed in the “Ordering
Documentation” section on page xxvii.
• Release Notes for the Catalyst 2950 and 2955 Switches (not orderable but is
available on Cisco.com)
Note Switch requirements and procedures for initial configurations and software
upgrades tend to change and therefore appear only in the release notes. Before
installing, configuring, or upgrading the switch, see the release notes on
Cisco.com for the latest information.
• Catalyst 2950 and Catalyst 2955 Switch Software Configuration Guide
(order number DOC-7811380=)
• Catalyst 2950 and Catalyst 2955 Switch Command Reference (order number
DOC-7811381=)
Preface
• Catalyst 2950 and Catalyst 2955 Switch System Message Guide
(order number DOC-7814233=)
• Catalyst 2950 Switch Hardware Installation Guide (not orderable but
available on Cisco.com)
• Device manager online help (available on the switch)
• Getting Started with Cisco Network Assistant (not orderable but available on
Cisco.com)
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco
also provides several ways to obtain technical assistance and other technical
resources. These sections explain how to obtain technical information from Cisco
Systems.
Catalyst 2955 Hardware Installation Guide
xxvi
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Preface
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
http://www.cisco.com
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation DVD
Cisco documentation and additional literature are available in a Documentation
DVD package, which may have shipped with your product. The Documentation
DVD is updated regularly and may be more current than printed documentation.
The Documentation DVD package is available as a single unit.
Registered Cisco.com users (Cisco direct customers) can order a Cisco
Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool
or Cisco Marketplace.
Obtaining Documentation
Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
Cisco Marketplace:
http://www.cisco.com/go/marketplace/
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
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xxvii
Documentation Feedback
You can order Cisco documentation in these ways:
• Registered Cisco.com users (Cisco direct customers) can order Cisco product
documentation from the Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
• Nonregistered Cisco.com users can order documentation through a local
account representative by calling Cisco Systems Corporate Headquarters
(California, USA) at 408 526-7208 or, elsewhere in North America, by
calling 1 800 553-NETS (6387).
Documentation Feedback
You can send comments about technical documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front
cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Preface
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.ht
ml
From this site, you can perform these tasks:
• Report security vulnerabilities in Cisco products.
• Obtain assistance with security incidents that involve Cisco products.
• Register to receive security information from Cisco.
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Preface
A current list of security advisories and notices for Cisco products is available at
this URL:
http://www.cisco.com/go/psirt
If you prefer to see advisories and notices as they are updated in real time, you
can access a Product Security Incident Response Team Really Simple Syndication
(PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally
before we release them, and we strive to correct all vulnerabilities quickly. If you
think that you might have identified a vulnerability in a Cisco product, contact
PSIRT:
• Emergencies — security-alert@cisco.com
• Nonemergencies— psirt@cisco.com
Cisco Product Security Overview
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Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to
encrypt any sensitive information that you send to Cisco. PSIRT can work from
encrypted information that is compatible with PGP versions 2.x through 8.x.
Never use a revoked or an expired encryption key. The correct public key to use
in your correspondence with PSIRT is the one that has the most recent creation
date in this public key server list:
http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&ex
act=on
In an emergency, you can also reach PSIRT by telephone:
• 1 877 228-7302
• 1 408 525-6532
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Obtaining Technical Assistance
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco
service contracts, Cisco Technical Support provides 24-hour-a-day,
award-winning technical assistance. The Cisco Technical Support Website on
Cisco.com features extensive online support resources. In addition, Cisco
Technical Assistance Center (TAC) engineers provide telephone support. If you
do not hold a valid Cisco service contract, contact your reseller.
Cisco Technical Support Website
The Cisco Technical Support Website provides online documents and tools for
troubleshooting and resolving technical issues with Cisco products and
technologies. The website is available 24 hours a day, 365 days a year, at this
URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website requires a Cisco.com
user ID and password. If you have a valid service contract but do not have a user
ID or password, you can register at this URL:
Preface
xxx
http://tools.cisco.com/RPF/register/register.do
Note Use the Cisco Product Identification (CPI) tool to locate your product serial
number before submitting a web or phone request for service. You can access the
CPI tool from the Cisco Technical Support Website by clicking the Tools &
Resources link under Documentation & Tools. Choose Cisco Product
Identification Tool from the Alphabetical Index drop-down list, or click the
Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool
offers three search options: by product ID or model name; by tree view; or for
certain products, by copying and pasting show command output. Search results
show an illustration of your product with the serial number label location
highlighted. Locate the serial number label on your product and record the
information before placing a service call.
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