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15942
User Manual
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Cisco Systems 15942 User Manual

Level Two Technical Support for BBSM
Document ID: 15942
Introduction Prerequisites
Requirements Components Used Conventions
Software Requirements
NetPro Discussion Forums − Featured Conversations Related Information
Introduction
The Cisco Building Broadband Service Manager (BBSM) is a subscriber management software package for a public local−area network (LAN) server that provides "an Internet Service Provider (ISP) in a box". For end users in the network, Cisco BBSM provisions, tracks, and provides billing support for access to the Internet. The BBSM software is provided on a server.
BBSM consists of a dedicated server, usually located at this site, as well as switches, routers, and cables to connect each end user port to the server. The end user connects to the server when the user connects to an end user port.
When a Web browser such as Internet Explorer or Netscape Communicator is opened, the browser automatically searches for Internet access. The browser finds the BBSM Welcome page, which indicates a connection to the BBSM server but not to the Internet.
At this point, the BBSM software has already identified the Media Access Control (MAC) address of the end user's computer, queried all switches on the network in order to determine the location of the end user, and assigned a temporary IP address to the end user's location. After you press the Connect button, the BBSM software designates the end user port as active. If relevant, billing information is processed for that end port. The end user now has a connection to the Internet.
This figure shows a typical BBSM configuration.
Cisco − Level Two Technical Support for BBSM
Prerequisites
Requirements
There are no specific requirements for this document.
Components Used
This document is not restricted to specific software and hardware versions.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Conventions
Refer to Cisco Technical Tips Conventions for more information on document conventions.
Software Requirements
Before you troubleshoot, verify that user equipment meets the basic requirements for BBSM:
BBSM Compatible Client Operating Systems/Versions
Cisco − Level Two Technical Support for BBSM
Microsoft
Windows Me
Apple
Macintosh OS 9, X
Windows CE
Windows NT 4.0 Workstation Windows NT 4.0 Server Windows NT 4.0 Enterprise
Server
Windows 2000 Professional Windows 2000 Server Windows 2000 Advanced Server
Note: The configuration of advanced services such as Domain Name System (DNS), Interim−Interswitch Signaling (IIS), and Dynamic Host Configuration Protocol (DHCP) on a server product can cause conflicts that result in connection problems.
BBSM 5.0 Server Software
Linux Red Hat Linux 6.1 − 7.1 Open BSD Turbo Linux
Solaris
Versions 7 and 8
BEOS
BEOS Version 4.5 or higher
Windows 2000 Server CD• Cisco BBSM 5.0 CD• Microsoft Proxy Server 2.0 CD•
BBSM 5.1 Server Software
Windows 2000 Server CD• Cisco BBSM 5.1 CD• Microsoft Industry−Standard Architecture (ISA) Server•
Software Application Description
Software Applications
Provides plug and play (bridged network)•
AtNat
MSDE MSDE is the database used in order to store
necessary informtion for BBSM.
Redirects clients before authentication• Provides Network Address Translation
•
(NAT) for static clients Emulates Web proxy•
BBSM Access
Cisco − Level Two Technical Support for BBSM
Allows billing methods and access policies
Policy IIS Proxy 2.0 ISA Server MSMQ AtDial Athdmn Sends billing information to the Property
DHCP Server Provides non−static clients with IP addresses and
DNS Server
Release Number
Provides Web services Proxy support for BBSM 5.0 Proxy support for BBSM 5.1 Provides data transport between IIS and MSDE Core Service of BBSM software
Management System (PMS) server
related information Transcribes a fully−qualified domain name to an
IP address; for example, www.cisco.com to198.133.219.25
X.Y designates the release numbers as such:
X indicates a core code change.• Y indicates a new release or update to the
•
existing code.
Example 1:
BBSM 5.0 (Cisco Systems, Inc.
•
Windows 2000 version) BBSM 4.5 (Cisco Systems, Inc.
•
Windows NT 4.0 version)
BBSM End User Supported Ethernet Network Interface Cards
All cards are standard Ethernet cards running at 10 Mbps or 10/100 Mbps. Apple uses a Farallon or IBM network card that is built into the device.
BBSM supports Internet Explorer 4.0 and later and Netscape Communicator 4.0 and later as the client Web browser.
BBSM Supported Ethernet and Wireless Network Cards
BBSM Supported Ethernet Cards  10 Mbps or 10/100 Mbps
3COM Farallon Intel Linksys Megahertz
BBSM Supported Wireless Cards  IEEE 802.11b WiFi Compliant
Cisco Aironet 340 or 350 3COM AirConnect Apple AirPort Breeze COM DS.11 Intel 2011
Cisco − Level Two Technical Support for BBSM
Netgear US Robotics ORiNOCO or Lucent or
Xircom
Linksys WPC11
Wavelan
Troubleshooting
This section lists the most common error messages and support steps to help resolve each. Error messages are arranged alphabetically by topic.
For more details on BBSM and WEBConfig, consult the Cisco Building Broadband Service Manager Software Configuration Guide (78−12742−01). For the most up−to−date information and caveats on BBSM, consult the Cisco Building Broadband Service Manager 5.x Release Notes (OL−1044−01) available at www.cisco.com under Aggregation Solutions in the Documentation area.
BBSM Users are Unable to Send or Receive E−Mail
Symptoms
Cause 1
Resolution1If the BBSM network provider has set up an
Users cannot send or receive e−mail with their normal ISP account while connected to the BBSM service. Users can either receive e−mail or not.
The user's ISP does not accept e−mail from unrecognized sources or IP addresses. This does not allow the the user's e−mail server to be used as a SPAM gateway. Normally, the user's computer receives its IP address from the ISP itself, so this address is recognized as a valid source address. When the user logs on to the BBSM network, the user's computer receives its IP address from the BBSM server. Therefore, the ISP sees this address as foreign. When the user tries to send an e−mail to this server, the server ignores the e−mail since the server does not recognize the source IP address as an address on its own network.
Simple Mail Transfer Protocol (SMTP) server in order to resolve this problem, the IP address of that server can be configured within BBSM. BBSM then intercepts all SMTP packets and forwards the packets to the IP address. This solution precludes the need for users to reconfigure their e−mail program. Set the SMTP forwarding address as such:
From the desktop, navigate to BBSM
1.
Dashboard > WEBconfig > Server. You can also access this from: http://<BBSM
IP:9488>/WEBconfig/server.asp
Enter the IP address of the SMTP server
2.
in the SMTP Forwarding IP Address
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