Chamberlain MyQ, CIGBU User Manual

CHAMBERLAIN® INTERNET GATEWAY USER’S GUIDE

Featuring MyQ® Technology

This User’s Guide will help you get the most from your Chamberlain® MyQ® enabled products when using a smartphone, tablet, or computer to monitor and control your garage door opener, gate operator, light controls, or other MyQ

enabled products.

1 CONNECT & CREATE

• See the “Chamberlain MyQ® Quick Start Guide” for instructions for the connection of your Chamberlain this step; you cannot create an account from a mobile device. Go to www.mychamberlain.com to create an account and connect the Internet Gateway.

• You must have a valid email address to create a Chamberlain your information and click submit, an email will be sent to you to conﬁ rm your valid email address. If you do not get a conﬁ rming email, check your spam email folder or try creating the account again, being careful to spell the email address correctly.

• When the Chamberlain will blink four times to indicate a correct power connection and reset of the Internet Gateway. After power up, the LEDs will indicate the status of the Chamberlain Gateway. Refer to the “tips” section for details regarding the LED indicators.

• If the GREEN LED is off after connecting the Chamberlain router, check the Ethernet cable connection to your router. It must be in the LAN port,

Blue LED

Internet Gateway to the Internet. You MUST use a computer for

MyQ® account. Enter

Internet Gateway powers up, the GREEN LED and BLUE LED

Internet Gateway to your

Green LED

(normally numbered 1 – 4). If the GREEN LED is still off, try another port on your router. If you still cannot get a solid GREEN LED, contact Chamberlain Support at technical.support@chamberlain.com or at 1-800-528-9131.

Technical

Internet

If you have additional questions or problems after reviewing

this User’s Guide, please contact Chamberlain

at: technical.support@chamberlain.com or at 1-800-528-9131.

Technical Support

GATEWAY & ADD DEVICES

Once you have successfully created your Chamberlain® MyQ® account, you must add the Chamberlain also be done from an internet enabled smartphone or tablet. See section 3 for downloading the MyQ

• To add the Chamberlain

• In the www.mychamberlain.com website, add the Chamberlain

• Name the Chamberlain

• You can add MyQ

Once you click ADD you have 3 minutes to go to the garage door opener or device

Once a device is programmed, it will appear on the screen. You can then name the

Internet Gateway to the account. It is easy to do from a computer; this can

app and sections 5 and 6 for using the app.

Internet Gateway must be on continuously. If the GREEN LED is off, see

Section 1, Connect & Create. The Chamberlain internet connection for the website or phone to ﬁ nd it.

Internet Gateway to your account, the GREEN LED on the

Internet Gateway must have an

Internet Gateway. Click on “Manage Places” to add the Internet Gateway. If this is the ﬁ rst Chamberlain Internet Gateway connected to the account, the screen will already be at the step of “Register Gateway”. You will need the SERIAL NUMBER from the bottom label of the Internet Gateway. The serial number is a series of ten characters, 0 – 9 or a – f. Be sure to use the correct characters (e.g., a zero “0” instead of an “O”) and keep the character spacing correct (XXXX-XXX-XXX). If this is the second Chamberlain Internet Gateway to be added, just click on “Manage Places>Add New Place”. For instructions on how to complete this step with the MyQ

Home”). Click “Save and Close” to complete this step.

accessories from the “Manage Places” page, or you can download the MyQ add any MyQ

Internet Gateway (e.g., “123 Main Street” or “Home Sweet

devices like the garage door opener, gate operator, lights, or other

device from a smartphone or tablet. To add the garage door opener or

app, see sections 5 and 6.

app and

other devices, click on “Manage Places>Add New Device” and follow the steps.

and press it’s learn button. To add a gate operator ensure that the gate is closed. Give the operator an OPEN command. Within 30 seconds, when the gate is at the open limit press and release the reset button 3 times (on primary gate). The Chamberlain Internet Gateway will pair to the operator.

device (e.g., left garage door, table lamp, etc.).

3 GETTING A SMARTPHONE APP

If you have an older OS, the phone or tablet will not be able to locate the MyQ OS to be able to ﬁ nd, download, and use the MyQ

Smartphone apps are available for Apple

• Apple

- Visit the Apple App Store

• Android™ smartphones and tablets

- Visit Google Play from your smartphone to download

• BlackBerry

- You can access your MyQ

- Bookmark this page for later use.

- The mobile website has the same functionality as the smartphone apps.

After the app is installed on your smartphone, you can add a new device to your account by following the instructions for your smartphone in Sections 5 – 6.

app. You may need to upgrade the phone’s

iPhone®, iPad®, and iPod Touch®

to download the MyQ

from your Apple device

app (search for “MyQ” by The

app.

and Android™ devices:

Chamberlain Group, Inc.).

app (search for “MyQ” by The Chamberlain

the MyQ Group, Inc.).

, Windows, and other smartphones

opener, gate operator, and other MyQ

account to monitor and control your garage door

accessories on other smartphones by

pointing your phone’s browser to www.mychamberlain.com/mobile.

+ 5 hidden pages