Chamberlain MyQ, CIGBU User Manual

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CHAMBERLAIN® INTERNET GATEWAY USER’S GUIDE

Featuring MyQ® Technology

This User’s Guide will help you get the most from your Chamberlain® MyQ® enabled products when using a smartphone, tablet, or computer to monitor and control your garage door opener, gate operator, light controls, or other MyQ

enabled products.

1 CONNECT & CREATE

• See the “Chamberlain MyQ® Quick Start Guide” for instructions for the connection of your Chamberlain this step; you cannot create an account from a mobile device. Go to www.mychamberlain.com to create an account and connect the Internet Gateway.

• You must have a valid email address to create a Chamberlain your information and click submit, an email will be sent to you to conﬁ rm your valid email address. If you do not get a conﬁ rming email, check your spam email folder or try creating the account again, being careful to spell the email address correctly.

• When the Chamberlain will blink four times to indicate a correct power connection and reset of the Internet Gateway. After power up, the LEDs will indicate the status of the Chamberlain Gateway. Refer to the “tips” section for details regarding the LED indicators.

• If the GREEN LED is off after connecting the Chamberlain router, check the Ethernet cable connection to your router. It must be in the LAN port,

Blue LED

Internet Gateway to the Internet. You MUST use a computer for

MyQ® account. Enter

Internet Gateway powers up, the GREEN LED and BLUE LED

Internet Gateway to your

Green LED

(normally numbered 1 – 4). If the GREEN LED is still off, try another port on your router. If you still cannot get a solid GREEN LED, contact Chamberlain Support at technical.support@chamberlain.com or at 1-800-528-9131.

Technical

Internet

If you have additional questions or problems after reviewing

this User’s Guide, please contact Chamberlain

at: technical.support@chamberlain.com or at 1-800-528-9131.

Technical Support

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GATEWAY & ADD DEVICES

Once you have successfully created your Chamberlain® MyQ® account, you must add the Chamberlain also be done from an internet enabled smartphone or tablet. See section 3 for downloading the MyQ

• To add the Chamberlain

• In the www.mychamberlain.com website, add the Chamberlain

• Name the Chamberlain

• You can add MyQ

Once you click ADD you have 3 minutes to go to the garage door opener or device

Once a device is programmed, it will appear on the screen. You can then name the

Internet Gateway to the account. It is easy to do from a computer; this can

app and sections 5 and 6 for using the app.

Internet Gateway must be on continuously. If the GREEN LED is off, see

Section 1, Connect & Create. The Chamberlain internet connection for the website or phone to ﬁ nd it.

Internet Gateway to your account, the GREEN LED on the

Internet Gateway must have an

Internet Gateway. Click on “Manage Places” to add the Internet Gateway. If this is the ﬁ rst Chamberlain Internet Gateway connected to the account, the screen will already be at the step of “Register Gateway”. You will need the SERIAL NUMBER from the bottom label of the Internet Gateway. The serial number is a series of ten characters, 0 – 9 or a – f. Be sure to use the correct characters (e.g., a zero “0” instead of an “O”) and keep the character spacing correct (XXXX-XXX-XXX). If this is the second Chamberlain Internet Gateway to be added, just click on “Manage Places>Add New Place”. For instructions on how to complete this step with the MyQ

Home”). Click “Save and Close” to complete this step.

accessories from the “Manage Places” page, or you can download the MyQ add any MyQ

Internet Gateway (e.g., “123 Main Street” or “Home Sweet

devices like the garage door opener, gate operator, lights, or other

device from a smartphone or tablet. To add the garage door opener or

app, see sections 5 and 6.

app and

other devices, click on “Manage Places>Add New Device” and follow the steps.

and press it’s learn button. To add a gate operator ensure that the gate is closed. Give the operator an OPEN command. Within 30 seconds, when the gate is at the open limit press and release the reset button 3 times (on primary gate). The Chamberlain Internet Gateway will pair to the operator.

device (e.g., left garage door, table lamp, etc.).

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3 GETTING A SMARTPHONE APP

If you have an older OS, the phone or tablet will not be able to locate the MyQ OS to be able to ﬁ nd, download, and use the MyQ

Smartphone apps are available for Apple

• Apple

- Visit the Apple App Store

• Android™ smartphones and tablets

- Visit Google Play from your smartphone to download

• BlackBerry

- You can access your MyQ

- Bookmark this page for later use.

- The mobile website has the same functionality as the smartphone apps.

After the app is installed on your smartphone, you can add a new device to your account by following the instructions for your smartphone in Sections 5 – 6.

app. You may need to upgrade the phone’s

iPhone®, iPad®, and iPod Touch®

to download the MyQ

from your Apple device

app (search for “MyQ” by The

app.

and Android™ devices:

Chamberlain Group, Inc.).

app (search for “MyQ” by The Chamberlain

the MyQ Group, Inc.).

, Windows, and other smartphones

opener, gate operator, and other MyQ

account to monitor and control your garage door

accessories on other smartphones by

pointing your phone’s browser to www.mychamberlain.com/mobile.

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CHANGING MyQ® APP

SECURITY SETTINGS

You can change the SECURITY SETTINGS of the MyQ® app to allow quicker access to your devices and account. The default security setting for the app is at the highest level: you must enter your email and password credentials every time to launch the app or to access and change your account settings. The security settings apply to each individual phone, so each phone tied to the same account must be conﬁ gured separately. These settings do not affect the web page login. A four-Digit PASSCODE can be created in place of your email and password credentials. See “Creating a Passcode” below.

Default MyQ

• Launching App – high security is initially set to ON. You must enter your email and

• Accessing Account – high security is initially set to ON. You must enter the email &

• Opening Door/Gate – high security initially set to OFF. If you turn it ON, you must

Creating a Passcode

You can create a 4-digit PASSCODE within the MyQ email and password credentials. You may want to use the same code as your outside keypad for ease of use.

• The passcode is four characters (numbers or letters, depending on

• When you create your 4-digit passcode, the app will ask for the passcode twice.

• If you use the “Account > Logout” function on the smartphone, your passcode

• See the section on your smartphone (Apple or Android) for speciﬁ c

App Security Settings

password credentials every time the app is launched. Setting this to OFF allows the app to launch without requiring your credentials or a 4-digit passcode.

password credentials every time you want to access your account settings. Setting this to OFF lets you access your account settings without requiring your credentials or a 4-digit passcode.

enter your email and password credentials or a 4-digit passcode every time you want to use the app to open your door or gate. Setting this to OFF lets you open your door or gate without requiring your credentials or a 4-digit passcode. It is strongly recommended that if you turn OFF the security settings for launching the app, you set this function to ON and create a 4-digit passcode for opening the door or gate. This prevents anyone from using your phone to get into your garage.

app that automatically replaces your

your smartphone).

will be automatically deleted; restarting the app will require the creation of a new passcode.

instructions on how to create a 4-digit passcode.

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5 APPLE APP CONTROLS

Controlling a device

(a garage door opener, gate operator, light etc.)

Go to Places

- Swipe left or right to select a device (to see more than one door, gate or light).

- Tap the door or gate image to open/close door or gate.

- Tap the light image to turn a light on/off.

- If a device is grayed out, it is currently unavailable (e.g., if a light control was unplugged)

Security settings

(see section 4 for details)

Go to Accounts > My Account > Security

- Set security for launching app.

- Set security for accessing account.

- Set security for opening garage door.

If security is set to ON, you must enter email and password, or 4-digit passcode.

Setting a 4-digit passcode

Go to Accounts > My Account > Passcode

- Enter a 4-digit passcode; you must enter this twice.

The 4-Digit passcode now replaces email and password for security.

The 4-Digit passcode is deleted if you logout; restarting the app will require the creation of a

new passcode.

Add/delete/rename a device

(a garage door opener, gate operator, light etc.)

Go to Places; tap the gear in the upper left corner of the screen

To Add:

- Tap the Chamberlain

- Tap Add New Device

Internet Gateway name

Apple

iPhone,

iPad,

iPod Touch

To Delete:

- Tap the Chamberlain

- Tap Edit

- Tap the “-“ (minus sign) To Rename:

- Tap the Chamberlain

- Tap Edit

- Tap the device’s name and enter a new name

Add/delete/rename a Chamberlain® Internet Gateway

Go to Places; tap the gear in the upper left corner of the screen

To Add:

- Tap the “+” (plus) To Delete:

- Tap the “-“ (minus) To Rename:

- Tap the Chamberlain

- Tap Edit

- Tap the Internet Gateway name and enter a new name

Logging out

- A logout requires an email and password to restart the app.

- A logout will delete the passcode; restarting the app will require the creation of a new passcode.

Internet Gateway name

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6 ANDROID APP CONTROLS

Controlling a device

(a garage door opener, gate operator, light etc.)

Go to Places tab Swipe right or left to select a device (to see more

than one door, gate or light)

- Tap the door or gate image to open/close door or gate.

- Tap the light image to turn a light on/off.

- If a device is grayed out, it is currently unavailable (e.g., if a light control was unplugged)

Security settings

(see section 4 for details)

Go to Account tab Tap “My Account” Tap Security

- Set security for launching app.

- Set security for accessing account.

- Set security for opening garage door.

Tap “Done” to save settings. If security is set to ON, you must enter email and

password, or 4-digit passcode. A logout will delete the passcode; restarting the app will require the creation of a new passcode.

Setting a passcode

Go to Account tab Tap “My Account” Tap “Passcode”

- Enter a 4-digit passcode (PIN); you must enter this twice.

The 4-Digit passcode now replaces email and password for security.

Add/delete/rename a device

(a garage door opener, gate operator, light etc.)

Go to Places tab Menu button > Manage Places

Select your place (Chamberlain® Internet

Gateway )

To Add:

- Menu button > Add New Device

- Then follow instructions To Delete:

- Press and hold device name

- Tap “Delete Device” To Rename:

- Tap device’s name

- Rename, then select “Save” to save changes

Add/delete/rename a Chamberlain

Go to Places tab Menu button > Manage Places To Add:

- Menu button > Add New

- Then follow instructions To Delete:

- Press and hold places name

- Tap “Delete Gateway” To Rename:

- Press and hold places name

- Tap “Edit”

- Rename, then select “Save” to save changes

Internet Gateway

Logout

Go to Account tab Menu button > Log Out A logout requires an email and password to

restart the app. A logout will delete the passcode; restarting the app will require the creation of a new passcode.

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7 ALERTS

The alert feature allows MyQ® users to receive an electronic notiﬁ cation (alert) when a certain event occurs (e.g. the garage door opens or closes). An alert can be enabled, edited, or disabled with any internet enabled computer or smartphone. Multiple alerts can be enabled for any garage door opener, gate operator, or light control. An alert can be received on an internet enabled smartphone or computer from anywhere in the world.

Event Options:

• Door or gate opens/closes

• Door or gate remains open for an

extended period of time

• Light turns on/off

Event Settings:

• All times and all days

• Speciﬁ c days of the week

(e.g. weekends only)

• Speciﬁ c time (e.g. 8:00 am to

6:00 pm)

Alert Options:

• Email – An alert will be sent to the

account email address

MyQ

• Push Notiﬁ cation – An alert will be sent to each smartphone/tablet with

app installed that has

the MyQ logged into the MyQ least once. NOTE: Push notiﬁ cations

can be enabled/disabled through the smartphone or tablet settings.

• An email and push notiﬁ cation simultaneously

Event History

Whenever the designated event occurs the event history will display the event, including the time and day of the occurrence. The event history can be deleted.

account at

iPhone® is a registered trademark of Apple Inc.

Android™ is a registered trademark of Google Inc.

BlackBerry® is a registered trademark Research In Motion Limited

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Tips

What do the LEDs on the Chamberlain® Internet Gateway signify?

• The GREEN LED must be on continuously after power and network connections are completed (NOTE: The LED may blink intermittently with

data trafﬁ c).

• GREEN LED Off – The router is not providing an IP address to the Chamberlain Internet Gateway. Check your router settings and internet connections.

• GREEN LED ﬂ ashing steadily On & Off – The Chamberlain IP address, but is not accessing the Internet. Check your router settings and internet connections.

• GREEN LED On Solid – The Chamberlain connected to the Internet.

• The BLUE LED indicates the Chamberlain at least one device like a garage door opener, gate operator, or other MyQ

Internet Gateway has an IP address and is

Internet Gateway has programmed

enabled product. The blue LED does not indicate if devices are connected; it only indicates that the Internet Gateway has “programmed” one device to its memory.

• The YELLOW LED indicates the Chamberlain

“Add New Device” or learn mode, otherwise the LED will remain off. Changing MyQ

App Security Settings

Internet Gateway is in the

• You can change the SECURITY SETTINGS of the MyQ access to your devices and your account. The default security setting for the app is high. If desired, you can lower the Security Settings of the app. See Section 4.

IMPORTANT NOTE: The MyQ select Android™ tablets. Full functionality of the MyQ

app is designed to work with Android™ smartphones and

be available.

Internet Gateway has an

app for quicker

app on Android™ tablets may not