Casio TC-520 User Manual

PAGE

4040

40

4040

EASY TO US E

OWNER'S GUIDE

TC-520

ANSWERING MACHINE
WITH CORDLESS
TELEPHONE

HOLD

VOLUME

CHANNEL

TALK

MEMO

CONV

1

2

ABC

SAVE

4

GHI

5

JKL

7

PRS

8

TUV

REWIND

TONE

*

MEMORY

REDIAL(PAUSE)

9

WXY

PAGE

FAST FWD

0

OPER

#

FLASH

LO BATT

6

ERASE

MNO

3

MESSAGE
PLAY

DEF

SCREEN

REMOTE

LINE IN USE

PLAY/PAUSE

25 CHANNEL TIME/DAY STAMP

CHARGING

PAGE

REW

F FWD

­+

SPEAKERPHONE

RECORD

ERASE

TIME

MEMO

SAVE

HOLD

MIC

PAGE

3939

39

3939

FCC Registration No:
Frequency Control: Crystal
Operation Mode: FM
Ringer Equivalence: 0.002B
Jack: RJ11

Transmit Frequency

Handset: 48.7 to 49.5, 49.6 to 49.9 MHz
Base Unit: 43.7 to 44.4, 46.6 to 46.9 MHz

Receive Frequency

Handset: 43.7 to 44.4, 46.6 to 46.9 MHz
Base Unit: 48.7 to 49.5, 49.6 to 49.9 MHz

U.S. Pats.
4,120,583 4,686,622

4,121,284 4,825,364
4,371,923 4,829,419
4,396,976 4,896,260
4,531,182 4,942,516

Technical Specifications

Power Source

Handset: Replaceable NiCad Batteries
Base Unit: AC9V 600mA

Battery Life

Standby: 7 days
Talk: 6 hours

Recharging Time: 12-15 hours (with power off)
The TC-520 is hearing aid compatible.
Design and specifications subject to change

without notice.

CASIO PHONEMATE, INC.

20665 Manhattan Place

Torrance CA 90501

M2S1 4/96

Printed in Malaysia

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3838

TABLE OF CONTENTS

Important Safety Instructions............................ 2

Important Cordless Telephone Information ...... 3

INITIAL SETUP

Installation ........................................................ 4

Record an Outgoing Message.......................... 6

Check your Outgoing Message ........................6

Set Time & Day Stamp..................................... 7

Talking Clock.................................................... 7

Operating Information....................................... 8

Switch Settings................................................. 9

Tone/Pulse ............................................. 9

Power Saver Ringer On-Off.................... 9

Base Ringer On-Off ................................ 9

Programmable Ring Select............................... 9

MESSAGES - from Base Unit

Call Screening ................................................ 10

Message Indicator .......................................... 10

Play Messages ............................................... 11

Rewind Messages .......................................... 11

Fast Forward Messages................................. 11

Replay Messages........................................... 11

Pause Message Playback .............................. 12

Automatic Erase (Tape Reset) ....................... 12

Save Messages.............................................. 12

Erase Messages............................................. 12

Answering a Call During Message Playback .. 13

Memo Record................................................. 13

Paging the Handset from the Base Unit ......... 14

HANDSET OPERATION

Charging the Batteries.................................... 14

Low Battery Indicator ..................................... 14

Handset Message Waiting Indicator............... 14

Handset Volume Control ................................ 15

GENERAL

PAGE

ACCESSORIES

To order accessories for your TC-520 answering machine, simply cut out this
order form, fill in the appropriate information and send it with payment (check,
money order or credit card information) to:

CASIO PHONEMATE Parts Department

8805 Kelso Drive

Baltimore, MD 21221

or Call: 1-800-322-9995

Description
Lightning Arrestor - Helps protect telephone answering machines

from damage caused by lightning strikes to the telephone line.

Recommended for areas prone to electrical storms.

30 Minute Microcassette - For recording outgoing and incoming

messages.

Rechargeable Battery Pack - For Model TC-520.
AC Adapter - For Model TC-520.
Touchtone Dialer - Activates the beeperless remote operation in

areas where true touchtone is not available or from cellular phones.
Modular Duplex T-Adapter - Converts a single modular telephone

jack to a double jack.
Modular Two Line T-Adapter - Splits one RJ14 two line jack into

two RJ11 single line jacks.
A+A1 Light Control - When using this answering machine with a

business phone system, this accessory enables the in-use indicator
at a receptionist's console to light when the phone is off-hook.

Part No. Price Qty. Total

2700140 $19.95

2601008 $5.95
3201010 $15.00

1601061 $13.50
2001018 $19.95

2700156 $5.95

2700135 $5.95

2701180 $6.95

3737

37

3737

VISA and Master Card orders ONLY call toll free 1-800-322-9995 or use
this form to order. CASIO PHONEMATE, Parts Dept., 8805 Kelso Drive,
Baltimore, MD 21221

Enclosed is my check/money order for the total amount.

Please charge my credit card.

Card No.

Name_______________________________________________________________
Street Address _______________________________________________________
City ___________________________State __________ Zip Code ______________

Signature______________________________ Telephone ____________________

Please fill in the quantity and total price of the items that you are requesting. Figure the total and send a check or money order
for the proper amount. We do not accept C.O.D. orders. Allow 15 working days for delivery. Prices subject to change without
notice. Returns subject to 20% restocking charge upon approval.

VISA

Expiration Date

MasterCard

CA & MD residents

Subtotal

add applicable

sales tax

All orders add

shipping and

handling

Total

$3.50

GENERAL

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3636

1. This equipment complies with Part 68 of the FCC rules. On the bottom of this equipment is a label
that contains, among other information, the FCC registration number and Ringer Equivalence Number
(REN) for this equipment. If requested, provide this information to your telephone company.

2. The REN is useful to determine the quantity of devices you may connect to your telephone line and
still have all of those devices ring when your number is called. In most, but not all areas, the sum of
the RENs of all devices should not exceed five (5.0). To be certain of the number of devices you may
connect to your line, as determined by the REN, you should call your local telephone company to
determine the maximum REN for your calling area.

3. If your answering machine causes harm to the telephone network, the telephone company may
discontinue your service temporarily. If possible, they will notify you in advance. But if advance notice
isn't practical, you will be notified as soon as possible. You will be advised of your right to file a
complaint with the FCC.

4. Your telephone company may make changes in its facilities, equipment, operations, or procedures
that could affect the proper operation of your equipment. If they do, you will be given advance notice
so as to give you an opportunity to maintain uninterrupted service.

5. If there is a problem with this unit, the telephone company may ask you to disconnect this equipment
from the network until the problem has been corrected or you are sure that the equipment is not
malfunctioning.

6. Repairs can only be made by the manufacturer or an authorized service agency. Unauthorized
repairs void registration and warranty. Contact seller or manufacturer for details of permissible user­performed routine repairs, and where and how to have other than routine repairs made.

7. This equipment may not be used on coin service provided by the telephone company. Connection to
party lines is subject to state tariffs. (Contact your state public utility commission or corporation
commission for information.)

FCC REQUIREMENTS
USER INSTRUCTIONS

Jack: RJ11 Ringer Equivalence:

CASIO PHONEMATE, Inc. 20665 Manhattan Place, Torrance, CA 90501

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

λ

Reorient or relocate the receiving antenna.

λ

Increase the separation between the equipment and receiver.

λ

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

λ

Consult the dealer or an experienced radio/TV technician for help.

Any changes made by the user not approved by CASIO PHONEMATE can void the user’s authority to
operate the equipment.

You hear continuous short beeps instead of a dial tone when using the cordless handset.

The beep tones are a warning alarm to let you know:

1. That the handset is out of communication range with the base unit. Move the
handset closer to your base unit.

2. That the base unit had some problem like a power failure. Return the handset to
the base unit for 5 seconds and make sure all cords are connected correctly.

Interference Noise is heard.

1. The handset is too far from the base unit.

2. The cordless handset is picking up interference from one of several sources: electrical
appliances such as radio, TV, fluorescent lights, etc. Move the base unit to reduce interference.

3. Press CHANNEL to select another channel.

No Page Tone is heard at the Handset.

1. Check the AC ADAPTER and telephone cord connection.

2. You may have had a power failure. Return the handset to the base unit for 5 seconds
to reset the Digital Security Code.

A beep is heard each time the handset is returned to the base unit.

This is normal operation. The handset is updating the security code.

After several attempts the TC-520 will not operate properly.

Unplug the AC ADAPTER PLUG from the back of the TC-520 for 10 seconds. Remove the
batteries from the handset. Plug the AC Adapter back into the base station and re-insert the
batteries in the handset. Return the handset to the base unit for 10 seconds.

If these actions do not remedy the problem, call the CASIO PHONEMATE Helpline. The helpline
staff can often resolve problems or recommend service when needed. Unless you live close to a
CASIO PHONEMATE Service Center, you may need to mail your machine to CASIO PHONEMATE
for repair. You should:

1. Package the unit in its original box or a comparable package.

2. Include a clear and specific explanation of the problem.

3. Include your name, address, and phone number.

4. Provide a legible photocopy of the dated store receipt for warranty purposes.

GENERAL

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FACTORY

SERVICE

CENTERS

EXTRA HELP

Should you have additional questions, please call CASIO PHONEMATE's Help Line at
[phone] (West Coast) or [phone] (East Coast) for assistance.

20665 Manhattan Place

Torrance, CA 90501

[phone]

8805 Kelso Drive

Baltimore, MD 21221

[phone]

GENERAL

PAGE

ROUBLESHOOTING

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3434

Messages were not erased after playback.

1. Press ERASE during message playback or within 7 seconds after the last message has played.

2. Do not press SAVE.

3. After a power failure, the entire tape may play. See page 30 for power failure recovery.

When calling in, the beep tone after your outgoing message seems too long.

Each recorded message will lengthen the beep tone while the tape repositions itself to accept the
next message. This is normal operation for single-cassette answering machines. Play and erase
messages frequently to keep this delay short.

There is an operator recording or a dial tone between messages.

The caller hung up without leaving a message.

No sound from the speaker.

Check the VOLUME CONTROL. It may have been turned down.

T

ANSWERING MACHINE

You are unable to retrieve your messages using a touchtone phone.

See "Remote Operation," page 27-29.

The sound is distorted during playback or the TC-520 automatically shuts off and
begins beeping.

Check the tape. It may be damaged or worn. Also clean the tape head and capstan
(See "Cleaning" page 31.)
If this does not remedy the problem, you may need to replace the tape.

The LINE IN-USE INDICATOR flashes rapidly.

Connect the telephone cord to the wall jack.

HANDSET

No Dial Tone is heard when calling out.

1. Was the battery pack charged for at least 12-15 hours? Is the LOW BATTERY INDICATOR
flashing?

2. Check the AC adapter connection.

3. Check the telephone cord connection.

4. Check the connection of the battery pack. See page 32.

The handset does not ring.

1. Check the ringer switch and make sure it is not set to "POWER SAVER."

2. Check AC ADAPTER and telephone cord connection.

3. Was the battery pack charged for at least 12-15 hours? Is the LOW BATTERY INDICATOR on?

LIMITED WARRANTY

IMPORTANT!

SALES SLIP OR EVIDENCE OF PURCHASE DATE REQUIRED

This limited warranty gives you specific legal rights; you may also have other rights which vary
from state to state.
The limited warranty is extended only to the original consumer of a CASIO PHONEMATE
product and is valid only with respect to consumers within the United States of America and
Canada. Subject to the following conditions, should this product prove defective by reason of
improper workmanship of material:
During the period of one (1) year from the date of original purchase, CASIO PHONEMATE will
repair or, at its option, replace the product without charge for parts or labor. If CASIO
PHONEMATE elects to replace the product, such replacement may be accomplished with a
factory-reconditioned unit.
This limited warranty does not apply: (a) to any product damaged by accident, misuse, improper
line voltage, lightning, fire, water, or other acts of nature, (b) if the product is altered or repaired
by anyone other than CASIO PHONEMATE, INC. or one of its authorized warranty stations or if
the FCC-approved connector plugs are removed. This limited warranty does not cover tapes or
broken or marred cabinets.
Except to the extent prohibited by applicable law, all implied warranties made by CASIO
PHONEMATE in connection with this product are limited in duration to a period of one (1) year
from the date of original purchase, and no warranties, whether expressed or implied, shall apply
to this product after said period.
Should this product prove defective in workmanship or material, the consumer’s sole remedies
shall be such repair or replacement as is herein-above provided. Under no circumstances shall
CASIO PHONEMATE be liable for any loss or damage, direct, consequential, or incidental
arising out of the use of or inability to use this product.
Some states do not allow limitations on how long an implied warranty lasts or the exclusion or
limitation of incidental or consequential damages, so the above limitations or exclusion may not
apply to you.
In order to obtain warranty service, you must provide evidence of purchase date. For your con­venience, keep the dealer’s dated bill of sale or delivery ticket as evidence of the purchase date.

To obtain the name of the authorized CASIO PHONEMATE service facility,

call CASIO PHONEMATE ’s HelpLine at

[phone] or [phone].

If you live in an area that is highly susceptible to electrical storms, you may want to purchase a
Lightning Arrestor. The Lightning Arrestor attaches to your answering machine and if lightning
causes a surge through your phone line, the arrestor will help suppress the surge of electricity
which may cause damage to your unit.
To purchase your Lightning Arrestor, use the attached Accessory Order Form or call CASIO
PHONEMATE ’s Parts Department toll free: 1-800-322-9995.

GENERAL

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3333

FA C T O R Y

SERVICE

CENTERS

20665 Manhattan Place

Torrance, CA 90501

[phone]

8805 Kelso Drive

Baltimore, MD 21221

[phone]

GENERAL

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MICROCASSETTE &
BATTERY INSTALLATION

REMOVING/REPLACING

MICROCASSETTE

If it becomes necessary to remove or replace
the microcassette be sure to play messages
first.

Gently lift the tape out from the left side.

1

INSTALL

a new microcassette.

2

Press

ON/OFF

to turn the machine on.

3

RE-RECORD

(see page 6).

4

your outgoing message

BATTERY

INSTALLATION

THIS UNIT IS SHIPPED WITH THE
HANDSET BATTERY PACK
INSTALLED.

If it becomes necessary to replace the battery
pack:

Press down on the battery compartment
cover and slide it toward the bottom of the

1

handset.

Install the new battery pack with the red
wire on the right side of the black wire

2

(see drawing.)

Replace the battery cover by sliding it up
from the bottom.

3

Place the handset in the base unit and
charge the battery pack for 12-15 hours.

4

WARNING: Use only NiCad
Rechargeable Battery Pack
(3.6 volts 250 - 300 mAh.)

Red Wire

Black Wire

CLEANING

CLEANING

THE BASE UNIT

CAUTION: Play messages before cleaning
and then disconnect the TC-520 from the
power outlet.
To assure high performance, periodically
clean the tape heads and capstan whenever
you notice an accumulation of dust and red­brown oxide particles. Use a cotton swab
moistened with isopropyl alcohol. Be sure no
alcohol touches rubber parts, as it tends to dry
and eventually crack the rubber. Use a damp
cloth or sponge to clean the cabinet. A mild
soap, like dishwashing detergent, will help
remove grease or oil. Do not spray cleaners
directly onto the machine. Cleaners should
only be used on the plastic surfaces. If they
get into the mechanism or speaker, they may
damage the machine.

GENERAL

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3131

CLEANING

THE HANDSET

CAUTION: Disconnect the TC-520 from the
power outlet before cleaning.
Clean the battery charging contacts on the base
unit and the handset with a soft cloth once a
month. Clean the antenna, and the plastic
cabinet of the base unit and the handset, with a
soft cloth only. Do not use excess water or
cleaning liquid of any kind.

GENERAL

PAGE

3030

30

3030

POWER FAILURE & TWO
LINE INSTALLATION

POWER FAILURE

RECOVERY

If the power failure exceeds 3 minutes, the

MESSAGE RECORD
SPEAKERPHONE INDICATORS

flash rapidly at the base unit.
This indicates that you need to check your

messages and reset the time/day and ring
select settings.

Autodial memory is protected from a power
failure for approximately 24 hours. After 24
hours it will be necessary to re-program the
autodial numbers.

and

will

POWER FAILURE

RECOVERY FROM THE

BASE UNIT

Press

PLAY/PAUSE

messages that were recorded.

1

to play any

TWO-LINE

INSTALLATION

Two-line installations may require a 2-line
T-adapter for the TC-520 to operate correctly.
The T-adapter allows you to connect your
machine to Line 1 or Line 2. The TC-520 will
only answer one line.

PLAY/PAUSE

Press

SAVE

to save your messages.

2

SAVE

HOLD

OR

If you do not wish to save messages,
press

2

ON/OFF

The

MESSAGE INDICATOR

light.

twice to reset the unit.

MULTI-LINE

INSTALLATION

Installations with more than two lines, such as
business PBX or Key Systems, may require a
separate RJ11 jack for answering machines.
Please contact your telephone equipment
provider for additional information.

will

CONTINUED

REMOTE

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2929

REMOTE ROOM

MONITOR

You can call the TC-520 and listen to the activity
in your home or office.

Press 9 on a touchtone keypad. You will
hear a beep. Listen to the activity in your

1

home or office.

9

WXYZ

After 30 seconds you will hear:

2

Enter 9 to

remote line.

Enter 9 again to use the remote room
monitor for another 30 seconds.

3

OR

Select another option or hang up.

3

MESSAGE RETRIEVAL

WHEN TAPE IS FULL

When the message
tape is full, the TC-

I'm full!

Call and let the TC-520 answer. You will
hear:

1

ENTER

number during the series of beeps.

2

The tape rewinds and all messages on
the tape are played. After the last

3

message has played, choose other
remote options or hang up to reset the
machine.

Message

tape is full.

your 3-digit remote access

520 will no longer
take messages.
Callers trying to
leave a message
will hear a series of
beeps. To retrieve
messages when
the tape is full:

REMOTE TURN ON

If you leave your home or office without turning
the TC-520 on, you can do so from any
telephone.

Call and let your phone ring 15 times.
The TC-520 will automatically answer

1

and you will hear your outgoing
message. Hang up or retrieve messages
by entering your remote access number
after the beep.