Canon iR5800C, iR5800CN, iRC6800C, iRC6800CN ir6800c-022

Service Bulletin

Issued by Canon Europa N.V.

COPIER COLOR

HARDWARE

Model:
iR 5800C

iR 5800CN
iR C6800C
iR C6800CN

Location:

Controller box assembly

Subject:

A preventive measure against the communication error between the Network Board PCB Assembly and the
Switching Hub

Detail:

<Symptom>
When the Network Board is connected to the Switching Hub (Catalyst 6500 series or the like by CISCO), which
has the function of "Inline Power" (refer to the description of "Function of Inline Power" below), the
communication error may occur.

<Cause>
When the function of "Inline power" of the Switching Hub is used, a circuit component on the Network Board
operates improperly due to the electricity provided by the Switching Hub which results in the communication
error.

Ref No.:

iR6800C-022
(F2-T01-0M3-10057-01)

Date:

April, 2005

"Function of Inline Power":
This function enables a Switching Hub to provide electricity through the network cable to the appliances of
miniature size, such as IP phone or Internet camera, who have no alternative other than this to get power.

<Factory measures>
Change the circuit component to new type so as to prevent the malfunction.

Servicing work:

When the symptom above occurs, replace the Network Board to a new one (FM2-2992-000 or FM2-3892-000).
(FM2-2992-000 is compatible with FM2-3892-000.)

(1/4)

iR6800C-022

Points to note for servicing work:

1. Since the new-type PCB supports all versions of the software, there is no need to upgrade the software upon
replacement of the Network Board PCB assembly.

2. Take necessary actions referring to the table below regarding the appropriate combinations (all models) of
the Network Board, which is compatible with the Switching Hub with the function of "Inline Power" and the
System/BootROM versions.

(2/4)