Canon iR5570, iR6570 ir6570-003

Service Bulletin

Issued by Canon Europa N.V.

COPIER B/W
HARDWARE

Model:
iR5570

iR6570

Location:

Fixing Assembly

Subject:

E840 Indicated in response to damage on the Fixing Roller Trust Stop

Details:

<Problem>
Damage to the Fixing Roller Thrust Stop leads to the indication of error code E840. At times, it can also indicate
code E001/E004.

<Cause>
The strength of the Fixing Roller Thrust Stop [1] is not adequate and over time, it tends to show damage, failing
to prevent the Fixing Roller from moving to and from. Or, the damaged stop can fall to the Shutter Drive
Assembly to cause the shutter to malfunction, also resulting in an error.

Ref No.:

iR6570-003
(F1-T01-0M5-10012-01)

Date:

July, 2005

F-1

(1/2)

<Factory Measure>
Modify the method used to shape the fixing roller thrust stop to increase its durability.

F-2

T-1

[1] Previous type

iR6570-003

[2] New type

Servicing Work:

If any of the foregoing symptoms is noted, or in the course of a service visit, replace the existing Fixing Roller
Thrust Stop with its new type.

Service Part:

No. Part number Description Q'ty I.C. Page

Old FC6-3842-000

RETAINER, FIXING
ROLLER, THRUST

2->0 N

1

New FC6-3501-020

RETAINER,FIXING
ROLLER,THRUST

0->2 Y 810

Old FM2-3052-000 Fixing Assembly 1->0 N

2

New FM2-3052-040

Fixing Assembly

0->1 Y 810

Affected Machines:

(120V)
iR6570 KHN01169 and later
iR5570 KHT03700 and later
(230V)
iR6570 KHP00057 and later
iR5570 KHU00072 and later

(2/2)