Canon imagePROGRAF iPF6350 Basic Guide No.2, imagePROGRAF iPF6300, 3807B007 Basic Manual

Printer Operations

Troubleshooting

Be sure to read " Safety Precautions" in the ﬁ rst booklet, Printer Operations.

Read this manual before attempting to operate the printer. Keep this manual in a handy location for future referencing.

This Basic Guide includes three booklets.

ENG

Printer Relocation

Printer Driver Installation

Troubleshooting

Basic Guide

Large-Format Printers

Safety Precautions ........................................2

Types of Manuals .............................................5

Documentation Conventions ............................6

Parts .................................................................8

Loading Rolls on the Roll Holder ....................14

Loading Rolls in the Printer ............................16

Removing the Roll from the Printer ................18

Loading Sheets in the Printer .........................20

Removing Sheets ...........................................25

Consumables..................................................27

Replacing Ink Tanks .......................................28

Replacing the Maintenance Cartridge ............32

Replacing the Printhead .................................36

Menu Map.......................................................41

Troubleshooting ................................................2

If Roll Paper Jams ..........................................18

If a Sheet Jams...............................................21

If Paper is Soiled ............................................23

If Printing is Faint ............................................25

If Vertical Lines are Warped or Colors are

Misaligned ..................................................26

If Banding Occurs ...........................................28

If Line Length Does Not Match .......................30

Error Messages ..............................................32

Preparing to Transfer the Printer ......................2

Reinstalling the Printer .....................................6

Installing the Printer Driver (Windows) .............9

Installing the Printer Driver (Mac OS X) .........11

Convenient Printer Driver Features ................13

Paper Problems

Phenomenon

Roll paper cannot be inserted into the paper feed slot

The roll paper is warped. Straighten out curls and reload the roll.

Cannot load sheets Press the Load button and select the paper source.The paper source selection is

incorrect.

Paper is not cut straight The paper is bent or curled at the

cut position.

Straighten out any curling by the edges of the paper.

Reload the paper correctly.Paper rises by the ends of the cut

position before it is cut.

Paper is not cut The printed document became

caught on a foreign object by the Output Tray , which lifted the document. The Cutter passed under the paper.

In the printer driver, No or Print

Cut Guideline is specified in Auto Cut .

Remove the foreign object by the Output Tray to enable the printer to eject the printed document, keeping it level.

Specify Yes in Auto Cut in the printer driver.

Cause Corrective Action

Troubleshooting

This section gives troubleshooting tips in case of problems.

A depression is left on the leading edge

Keeping a roll in the printer for a long time without printing on it may leave a depression on the leading edge.

When printing quality is most important, we recommend setting TrimEdge Reload to On or Automatic so that the paper edge is automatically cut before printing.

Paper is jammed by the paper feed slot.

(→ , If Roll Paper Jams) (→

, If a Sheet Jams)

Remove the jammed paper.

You are using paper that cannot be cut with the Cutter Unit .

Specify Manual in Cutting Mode in the Control Panel menu and use scissors or a cutting tool to cut the roll after printing.

(→"Specifying the Cutting Method for Rolls," User Manual)

(→

, Menu Map)

Roller marks are left across the trailing edge of paper

The paper was removed without pressing the OK button after printing from the Front Paper Feed Slot .

Following the instructions displayed, press the OK button, and after removing the paper, press the OK button again.

After a roll was advanced, the paper was manually pulled out by force, closing the Paper Feed Slot .

Remove the roll and open the paper feed slot. (→

, Removing the Roll from the Printer)

In the Control Panel menu, Cutting Mode is set to Eject or Manual .

If the Cutting Mode is Eject , press the Cut button to cut the paper.

If the Cutting Mode is Manual , cut rolls with scissors or the like.

Wipe the rollers to clean them. (→

, If Paper is Soiled)

(→"Cleaning the Paper Retainer," User Manual)

Cut Speed is not configured correctly in the Control Panel menu.

Change the Cut Speed setting in the Control Panel menu.

(→

, Menu Map)

Margins are wide Rolls are advanced a specific

amount before cutting to prevent problems with cutting and paper ejection.

This operation is normal.

Troubleshooting

Printing Does Not Start

Phenomenon

The Data Reception Lamp on the Control Panel does not light up

The printer does not respond even if print jobs are sent

Ink Filling.. is displayed

Make sure the power cord is securely plugged in, all the way. Press the Power button to turn on the printer.

Set Pause Print to Off .

In Windows, select the printer by clicking Select Printer or Printer in the printing dialog box and try printing again.

In Windows, restart the print job as follows.

In Mac OS X, select the printer by clicking Printer Setup Utility (or Print Center ) and try printing again.

Select the printer icon in the Printers and Faxes (or Printers ) window. Clear Pause Printing in the File menu to restart the print job.

In Mac OS X, restart the print job as follows.

Click Print & Fax . (This is identified as Printer Setup Utility in some versions of Mac OS X.)

Select the printer, and then Start Jobs in the Printers menu to restart the print job.

Wait until the system has been filled with ink. This process may take about 12 minutes.

The printer is not on.

In the Control Panel menu, Pause Print is On .

The printer is not selected in the printer driver. (The printer is in Sleep mode.)

The print job is paused. (The printer is in Sleep mode.)

The printer was forced off during operation.

Cause Corrective Action

The display screen indicates Agitating

The time for agitation varies depending on how long the printer was off. (Between about 30 seconds and two minutes.)

Ink agitation is in progress.

(→"Pausing Printing," User Manual)

You have selected Save in mail box in Output Method on the printer.

Print the job saved on the printer's hard disk.

Print jobs are pending. Manage the jobs on hold and print as needed.

(→"Printing Saved Jobs," User Manual)

(→"Managing Pending Jobs (Printing or Deleting Jobs on Hold)," User Manual)

Please wait until ink agitation is finished.

Troubleshooting

The printer stops during a print job

Phenomenon

The printer ejects blank, unprinted paper

The leading edge of rolls may be cut to straighten it if you have selected Trim Edge First > On or Automatic in the Control Panel menu.

Print a test pattern to check the nozzles and make sure the Printhead is in good condition for printing.

Use the correct imagePROGRAF printer driver for the printer and try printing again.

(→"Cutting the Leading Edge of Roll Paper Automatically," User Manual)

The leading edge of the roll paper was cut to straighten it.

The Printhead nozzles are clogged.

A print job was received from an incompatible printer driver.

(→"Checking for Nozzle Clogging," User Manual)

An error message is shown on the Display Screen

Check the error message and take action as necessary.

Remove the used roll and insert a new roll.

An error message is displayed during printing.

The last portion of roll paper was used during a print job, and paper could not be advanced because the trailing edge is taped to the roll.

Status Corrective Action

(→ , Error Messages)

(→

, Removing the Roll from the Printer)

(→"Removing Rolls from the Roll Holder," User Manual)

(→"Loading and Printing on Rolls," User Manual)

Contact your Canon dealer for assistance.The printer is damaged.

Troubleshooting

Problems with the Printing Quality

Phenomenon

Printing is faint

You may be printing on the wrong side of the paper.

The ink was not dry when paper was cut.

The Printhead nozzles are clogged.

Because the printer was left without ink tanks installed for some time, ink has become clogged in the ink supply system.

Paper is jammed inside the Top Cover .

Printing may be faint if Print Quality in Advanced Settings in the printer driver is set to Standard or Draft .

Print on the printing surface.

Close the Top Cover .

Specify a longer drying period in the Control Panel menu, in Paper Details > Roll DryingTime .

Print a test pattern to check the nozzles and see if they are clogged.

After the ink tanks have been installed for 24 hours, run Head Cleaning B from the Control Panel .

Follow the steps below to remove the jammed piece of paper inside the Top Cover .

Open the Top Cover and make sure the Carriage is not over the Platen .

Remove any scraps of paper inside the Top Cover .

In Advanced Settings of the printer driver, choose Highest or High in Print Quality .

Cause Corrective Action

(→"Checking for Nozzle Clogging," User Manual)

(→ , If Printing is Faint)

(→

, Menu Map)

Printing in Draft or Standard mode is faster and consumes less ink than in Highest or High modes, but the printing quality is lower.

(→"Giving Priority to Particular Graphic Elements and Colors for Printing," User Manual)

(→ , If Roll Paper Jams) (→ , If a Sheet Jams)

Troubleshooting

Phenomenon

Cause Corrective Action

Paper rubs against the printhead

The type of paper specified in the printer driver does not match the type loaded in the printer.

The Printhead is set too low in the Control Panel menu.

Paper has been loaded incorrectly, causing it to wrinkle.

You are printing on heavyweight paper or paper that curls or wrinkles easily after absorbing ink.

Load paper of the same type as you have specified in the printer driver.

Make sure the same type of paper is specified in the printer driver as you have loaded in the printer.

Press the Stop button and stop printing. Change the type of paper in the printer driver and

try printing again.

In the Control Panel menu, set Head Height to Automatic .

Reload the paper.

When printing on CAD Tracing Paper or other film- based media, choose a VacuumStrngth setting of Standard , Strong , or Strongest in the Control Panel menu. If rubbing still occurs, in the Control Panel menu, use a higher Head Height setting.

When printing on Heavyweight Coated Paper or other paper-based media, choose a VacuumStrngth setting of Strong or Strongest in the Control Panel menu. If rubbing still occurs, in the Control Panel menu, use a higher Head Height setting.

When printing on paper 0.1 mm (0.004 in) thick or less, choose a VacuumStrngth setting of Weakest in the Control Panel menu. If rubbing still occurs, in the Control Panel menu, use a higher Head Height setting.

(→

, Loading Rolls in the Printer)

(→

, Loading Sheets in the Printer)

(→

, Loading Rolls in the Printer)

(→

, Loading Sheets in the Printer)

(→"Troubleshooting Paper Abrasion and Blurry Images (Head Height)," User Manual)

(→"Adjusting the Vacuum Strength (VacuumStrngth)," User Manual)

(→"Troubleshooting Paper Abrasion and Blurry Images (Head Height)," User Manual)

If edges of the paper curl and become soiled when printing on rolls of glossy photo paper, in Paper

Detailed Settings in the printer driver, set Near End Margin to 20mm .

When you have loaded paper, the paper you have loaded does not match the type selected on the Control Panel .

Be sure to select the correct type of paper in the Control Panel menu when loading paper.

(→

, Loading Rolls in the Printer)

(→

, Loading Sheets in the Printer)

Troubleshooting

Phenomenon Cause Corrective Action

Straighten out the wrinkles or curls and reload the paper. Do not use paper that has been printed on previously.

Make sure the same type of paper is specified on the printer as in the printer driver.

Make sure the same paper type is specified in the printer driver as on the printer.

Press the Stop button and stop printing. Change the type of paper in the printer driver and

try printing again.

If this function is not needed, set CutDustReduct. to Off in the Control Panel menu.

Clean the Ejection Guide .

In the Control Panel menu, set Head Height to Automatic .

The edges of the paper are dirty Open the Top Cover and clean the Platen .The Platen has become dirty after

borderless printing or printing on small paper.

The paper is wrinkled or warped.

The type of paper as specified on the printer does not match the type specified in the printer driver.

A cut line is printed because CutDustReduct. is On in the Control Panel menu to reduce cutting dust.

The Ejection Guide is soiled.

The Printhead

is set too low in the

Control Panel menu.

You are printing on heavyweight paper or paper that curls or wrinkles easily after absorbing ink.

(→ , If Paper is Soiled)

(→"Changing the Type of Paper," User Manual)

(→

, Loading Rolls in the Printer)

(→

, Loading Sheets in the Printer)

(→

, Menu Map)

(→"Troubleshooting Paper Abrasion and Blurry Images (Head Height)," User Manual)

(→"Adjusting the Vacuum Strength (VacuumStrngth)," User Manual)

(→"Troubleshooting Paper Abrasion and Blurry Images (Head Height)," User Manual)

(→"Adjusting the Vacuum Strength (VacuumStrngth)," User Manual)

(→"Troubleshooting Paper Abrasion and Blurry Images (Head Height)," User Manual)

(→"Cleaning the Printer Exterior," User Manual)

Troubleshooting

Phenomenon

Cause Corrective Action

The Paper Retainer is soiled.

The back side of the paper is dirty The Platen has become dirty after

borderless printing or printing on small paper.

Open the Top Cover and clean the Platen . (→

, If Paper is Soiled)

The surface of the paper is dirty Clean the Paper Retainer .

In the Control Panel menu, set Roll DryingTime to at least 1 min.

The Paper Retainer is soiled.

You are using a paper that does not dry easily.

(→

, If Paper is Soiled)

Clean the Paper Retainer . (→

, If Paper is Soiled)

(→

, Menu Map)

When paper that does not dry easily is used for printing, it may curl during printing and touch the output tray.

(→

, Menu Map)

In this case, in the Control Panel menu, set Scan Wait Time to an option other than Off .

However, note that printing will now take longer.

Roller marks are left across the trailing edge of paper

The paper was removed without pressing the OK button after printing from the Front Paper Feed Slot .

Following the instructions displayed, press the OK button, and after removing the paper, press the OK button again.

Immediately after borderless printing, the trailing edge margin is soiled during regular printing

Depending on your printing environment, after borderless printing in which the leading and trailing edge of the roll is cut automatically, any ink adhering to the cutter unit may rub off on the next printed document.

Follow these steps to change the Between Pages setting of Drying Time to a value between about 30 seconds and 3 minutes before trying borderless printing again.

Wipe the rollers to clean them. (→

, If Paper is Soiled)

(→"Cleaning the Paper Retainer," User Manual)

On the Main sheet of the printer driver, click Advanced Settings by Media Type .

Select an ink drying time in the list for the Between Pages setting of Drying Time .

Troubleshooting

Printed colors are inaccurate Color adjustment has not been

activated in the Advanced Settings of the printer driver.

The Printhead nozzles are clogged.

Adjust the settings of the color management software, referring to the software documentation as needed.

There may be a slight difference in how colors are printed after Printhead replacement because of individual variation among printheads.

Colors have not been adjusted on the computer or monitor.

In the Windows printer driver, Application Color Matching Priority is not selected.

In the Advanced Settings of the printer driver, access Color Settings in Color Mode to adjust colors.

Print a test pattern to check the nozzles and see if they are clogged.

Execute color calibration.

Refer to the computer and monitor documentation to adjust the colors.

Click Special Settings on the Layout sheet of the printer driver and select Application Color Matching Priority in the dialog box.

(→"Checking for Nozzle Clogging," User Manual)

Printhead characteristics gradually change through repeated use, and colors may change.

Execute color calibration.

Color may change slightly even on the same model of printer if you use a different version of the firmware or printer driver, or when you print under different settings or in a different printing environment.

Follow these steps to prepare the printing environment.

Use the same version of firmware or printer driver.1. Specify the same value for all settings items.2. Execute color calibration.3.

When reinstalling the printer driver, you changed the region selection of the Media Configuration Tool .

Prepare paper compatible with calibration in the newly selected region and perform calibration again.

Changing the region selection of the Media Configuration Tool deletes the region-specific paper information originally registered on the printer before installation. Using paper with deleted information when executing color calibration will prevent the resulting calibration adjustment value from being applied to all other types of the paper.

Phenomenon Cause Corrective Action

Troubleshooting

Phenomenon Cause Corrective Action

In the Control Panel menu, Adj. Priority is set to Print Length .

Setting Adj. Priority to Print Quality in the Control Panel menu and adjusting the feed amount may

improve results.

The type of paper specified in the printer driver does not match the type loaded in the printer.

(→"Adjusting the Feed Amount," User Manual)

The Printhead is out of alignment. Adjust the Printhead alignment.

(→

, If Vertical Lines are Warped or Colors are

Misaligned)

The Printhead nozzles are clogged.

Print a test pattern to check the nozzles and see if they are clogged.

(→"Checking for Nozzle Clogging," User Manual)

Streaks may occur if you set the Print Quality too low.

Choose a higher level of Print Quality in the Advanced Settings of the printer driver and try printing again.

Printing in Draft or Standard mode is faster and consumes less ink than in Highest or High modes, but the printing quality is lower.

(→"Giving Priority to Particular Graphic Elements and Colors for Printing," User Manual)

Banding in different colors occurs The paper feed amount is out of

adjustment.

Adjust the feed amount. (→"Adjusting the Feed Amount," User Manual)

If printed sheets are affected by banding in different colors by the trailing edge (about 20–30 mm (0.8–1.2 in) from the edge), try adjusting the feed amount of the trailing edge of sheets.

Printing does not proceed smoothly because print jobs are interrupted during transmission.

Exit other applications and cancel other print jobs.

Make sure the same type of paper is specified in the printer driver as you have loaded in the printer.

Press the Stop button and stop printing.1. Change the type of paper in the printer driver and try printing again.

(→"Adjusting Color on the Trailing Edge of Sheets," User Manual)

Load paper of the same type as you have specified in the printer driver.

(→

, Loading Rolls in the Printer)

(→

, Loading Sheets in the Printer)

Troubleshooting

Colors in printed images are uneven

Line Drawing/Text is selected when printing images in many solid colors.

You are printing on paper that curls easily.

Printed colors may be uneven if you set the Print Quality too low.

Color may be uneven between dark and light image areas.

Density may be uneven if you use Glossy Paper or Coated Paper .

When borderless printing is used, the edge of the paper is cut during printing. Thus, ink density may be slightly uneven at the edges.

The Printhead is out of alignment.

Allowing printed documents to dry on top of each other may cause uneven colors.

In Print Priority in the Advanced Settings of the printer driver, choose Image .

Printed colors may appear uneven on the leading edge of paper that is susceptible to curling. Select a stronger level in VacuumStrngth in the Control Panel menu to increase suction against the paper, or specify a leading margin of 20 mm (0.79 in) or more.

Choose a higher level of Print Quality in the Advanced Settings of the printer driver.

Select Unidirectional Printing in the Advanced Settings of the printer driver.

In Advanced Settings of the printer driver, choose Highest or High in Print Quality .

Specify No in Auto Cut in the printer driver before printing. In this case, the paper can be printed without borders on the left and right sides only. Cut the printed document ejected from the printer, and then use scissors or a cutting tool to cut away the edges on the top and bottom.

Adjust the Printhead alignment.

Choose a higher level of Print Quality in the Advanced Settings of the printer driver.

To avoid uneven colors, we recommend drying each sheet separately.

Phenomenon Cause Corrective Action

Printing in Draft or Standard mode is faster and consumes less ink than in Highest or High modes, but the printing quality is lower.

(→"Giving Priority to Particular Graphic Elements and Colors for Printing," User Manual)

(→

, If Vertical Lines are Warped or Colors are

Misaligned)

The type of paper specified in the printer driver does not match the type loaded in the printer.

Load paper of the same type as you have specified in the printer driver.

Make sure the same type of paper is specified in the printer driver as you have loaded in the printer.

(→

, Loading Rolls in the Printer)

(→

, Loading Sheets in the Printer)

Press the Stop button and stop printing.1. Change the type of paper in the printer driver and

try printing again.

(→"Giving Priority to Particular Graphic Elements and Colors for Printing," User Manual)

(→"Adjusting the Vacuum Strength (VacuumStrngth)," User Manual)

Colors may be uneven at the trailing edge when you print on heavyweight sheets even if you execute Adj Far Ed Feed .

For heavyweight sheets or similar paper, execute Adj Far Ed Feed with the Front Tray Guides raised. Also keep the Front Tray Guides raised during printing. Lower the Front Tray Guides when printing on paper other than heavyweight sheets.

Troubleshooting

The length of printed images is inaccurate in the feeding direction

Set Adj. Priority to Print Length in the Control Panel menu, and then execute Adjust Length .

In the Control Panel menu, Adj. Priority is set to Print Quality .

(→"Adjusting the Feed Amount," User Manual)

Phenomenon Cause Corrective Action

The type of paper specified in the printer driver does not match the type loaded in the printer.

Make sure the same type of paper is specified in the printer driver as you have loaded in the printer.

Load paper of the same type as you have specified in the printer driver.

Press the Stop button and stop printing.1. Change the type of paper in the printer driver and

try printing again.

(→

, Loading Rolls in the Printer)

(→

, Loading Sheets in the Printer)

Image edges are blurred or white banding occurs

In the Control Panel menu, reduce the level of VacuumStrngth .

The Platen suction is too strong.

Close the blue Switch on the platen so that it matches the paper size.

The Printhead is set too high in the Control Panel menu.

The type of paper specified in the printer driver does not match the type loaded in the printer.

In the Control Panel menu, use a lower Head Height setting.

(→"Troubleshooting Paper Abrasion and Blurry Images (Head Height)," User Manual)

The contrast becomes uneven during printing

The paper feed amount is out of adjustment.

Adjust the feed amount. (→"Adjusting the Feed Amount," User Manual)

Make sure the same type of paper is specified in the printer driver as you have loaded in the printer.

The type of paper specified in the printer driver does not match the type loaded in the printer.

Load paper of the same type as you have specified in the printer driver.

(→

, Loading Rolls in the Printer)

(→

, Loading Sheets in the Printer)

Press the Stop button and stop printing.1. Change the type of paper in the printer driver and

try printing again.

(→"Adjusting the Vacuum Strength (VacuumStrngth)," User Manual)

(→"Setting the Blue Switch on the Platen," User Manual)

Load paper of the same type as you have specified in the printer driver.

(→

, Loading Rolls in the Printer)

(→

, Loading Sheets in the Printer)

Make sure the same type of paper is specified in the printer driver as you have loaded in the printer.

Press the Stop button and stop printing.1. Change the type of paper in the printer driver and

try printing again.

Troubleshooting

Phenomenon Cause Corrective Action

Images are printed crooked In the Control Panel menu, set Skew Check Lv. to

High Accuracy or Standard .

In the Control Panel menu, Skew Check Lv. is set to Loose or Off .

Documents are printed in monochrome

In the Advanced Settings of the printer driver, Monochrome or Monochrome (Photo) is specified in Color Mode .

The Printhead nozzles are clogged.

In the Advanced Settings of the printer driver, specify Color in Color Mode and try printing again.

Print a test pattern to check the nozzles and see if they are clogged.

(→"Checking for Nozzle Clogging," User Manual)

Line thickness is not uniform

Access the printer driver Properties dialog box from Print in the File menu of the source application, and follow these steps to print.

In the Special Settings dialog box of the Windows printer driver, Fast Graphic Process is selected.

Clear the option Open Preview When Print Job Starts on the Main sheet.

Clear the option Page Layout on the Layout sheet. Click the Special Settings button on the Layout sheet to display the Special Settings dialog box, and then clear the option Fast Graphic Process .

The blue Switch on the platen is set incorrectly.

Move the Switch

numbered corresponding to the size

of paper for printing opposite to the ● position. (→"Setting the Blue Switch on the Platen," User

Manual)

The type of paper specified in the printer driver does not match the type loaded in the printer.

Load paper of the same type as you have specified in the printer driver.

Press the Stop button and stop printing.1. Change the type of paper in the printer driver and

try printing again.

Make sure the same type of paper is specified in the printer driver as you have loaded in the printer.

(→

, Loading Rolls in the Printer)

(→

, Loading Sheets in the Printer)

The Printhead is set too high in the Control Panel menu.

In the Control Panel menu, use a lower Head Height setting.

(→"Troubleshooting Paper Abrasion and Blurry Images (Head Height)," User Manual)

Depending on the type of paper, the thickness of printed lines may be noticeably inconsistent.

Select High-Precision Text and Fine Lines in the printer driver.

(→"Giving Priority to Particular Graphic Elements and Colors for Printing," User Manual)

TroubleshootingTroubleshooting

Phenomenon Cause Corrective Action

Lines are misaligned The Printhead alignment is not

adjusted.

Adjust the Printhead alignment. (→

, If Vertical Lines are Warped or Colors are

Misaligned) (→"Manual Adjustment to Straighten Lines and Colors

(Head Posi. Adj.)," User Manual)

The type of paper specified in the printer driver does not match the type loaded in the printer.

Make sure the same type of paper is specified in the printer driver as you have loaded in the printer.

Load paper of the same type as you have specified in the printer driver.

Press the Stop button and stop printing.1. Change the type of paper in the printer driver and

try printing again.

(→

, Loading Rolls in the Printer)

(→

, Loading Sheets in the Printer)

The Printhead is set too high in the Control Panel menu.

In the Control Panel menu, use a lower Head Height setting.

(→"Troubleshooting Paper Abrasion and Blurry Images (Head Height)," User Manual)

Depending on the type of paper, printed lines may be noticeably misaligned.

Select High-Precision Text and Fine Lines in the printer driver.

(→"Giving Priority to Particular Graphic Elements and Colors for Printing," User Manual)

Troubleshooting

Cannot Print Over Network

Phenomenon

Cannot print over a TCP/IP network

Make sure the printer's IP address is configured correctly.

Make sure the printer's TCP/IP network settings are configured correctly.

Make sure the computer's TCP/IP network settings are configured correctly.

The printer's IP address is not configured correctly.

The printer's TCP/IP network settings are not configured correctly.

The computer you are trying to print from is not configured correctly.

(→"Configuring the IP Address Using imagePROGRAF Device Setup Utility," User Manual)

(→"Configuring the IP Address Using the Printer Control Panel," User Manual)

(→"Configuring the Printer's TCP/IP Network Settings," User Manual)

(→"Configuring the Printer Driver Destination (Windows)," User Manual)

(→"Configuring the Destination in TCP/IP Networks," User Manual)

Cannot connect the printer to the network

The Ethernet cable is not connected correctly to the printer's Ethernet port.

1.2.Make sure the printer is connected to the network with the correct Ethernet cable, and then turn the printer on. For instructions on connecting the cable, refer to the Setup Guide . Make sure the Link indicator is lit.

The top and bottom indicators are lit if the printer is connected via 1000Base-T. The bottom indicator is green if the printer is connected via 100BASETX, and the top indicator is orange if connected via 10BASE-T.

If the Link indicator is not lit, check the following points.

•

Make sure the hub is on. Make sure the end of the Ethernet cable is

connected correctly.

Make sure there is no problem with the Ethernet cable.

Check the communication mode with the hub.

Insert the Ethernet cable until it clicks and locks in place.

If there is any problem, replace the Ethernet cable.

Although the printer normally detects the hub communication mode and transmission rate automatically (in auto negotiation mode), sometimes the hub settings cannot be detected. In this case, configure the connection method manually, specifying the communication mode in use.

Cause Corrective Action

(→"Configuring the Communication Mode Manually," User Manual)

Troubleshooting

Cannot print over a NetWare network

Make sure the printer's NetWare settings are configured correctly. In particular, make sure a valid frame type is selected.

Make sure the computer's NetWare settings are configured correctly.

Check the following points.

The printer's NetWare settings are not configured correctly.

The computer you are trying to print from is not configured correctly.

The NetWare server and services are not configured correctly.

Make sure the NetWare file server is running. Make sure there is enough free disk space on the

NetWare file server. Insufficient disk space may prevent you from processing large print jobs.

Start NWADMIN or PCONSOLE and confirm that the print service is configured correctly and the print queue is available.

If data transmission to a printer on another subnet fails, deactivate NCP burst mode in that printer's network protocol settings. If the printer is used in queue server mode, specify " Other/Unknown " as the printer type.

Phenomenon Cause Corrective Action

(→"Configuring the Printer's NetWare Network Settings," User Manual)

(→"Configuring NetWare Network Settings," User Manual)

Cannot print over AppleTalk or Bonjour networks

Activate AppleTalk on the printer.

Make sure the computer's AppleTalk settings are configured correctly.

Due to the nature of Bonjour, you cannot print if the printer is on another network behind a router. Make sure the computer and printer are on the same network. For information about network settings, ask your network administrator.

The AppleTalk protocol is not enabled on the printer.

The computer you are trying to print from is not configured correctly.

The computer and printer are not on the same network.

(→"Configuring the Printer's AppleTalk Network Settings," User Manual)

(→"Configuring the Destination for AppleTalk Networks," User Manual)

(→"Configuring the Destination for Bonjour Network," User Manual)

+ 36 hidden pages

Canon imagePROGRAF iPF6350 Basic Guide No.2, imagePROGRAF iPF6300, 3807B007 Basic Manual

Specifications and Main Features

Frequently Asked Questions

User Manual