Canon 1387C001 User Manual

Page 1

Before Reading the Operation Guide

Notice on New Functions and Changes

This notice describes new functions and specification change with the latest firmware, and the latest information such as changes to the "Operation Guide" on P. ii to P. xvi.

For those already using this product For the latest information of the firmware update, please read P. ii to P. xvi.

Operation Guide

For those using this product for the first time Please read P. ii to P. xvi in conjunction with P. 1 and onwards of the "Operation Guide".

Updating to the latest firmware enables new functions and specification changes. For information on checking the firmware version and updating the firmware, see the next page.

"Before Reading the Operation Guide"

Checking and Updating the Firmware Version..................................................................P. ii

New Functions and Specification Changes..........................................................................P. iii

Information on Other Changes ....................................................................................................P. xiii

"Operation Guide".........................................................................................................................................P. 1

BIE-7243-000

Page 2

Checking and Updating the Firmware Version

Use the Camera Management Tool to check and update the firmware version of the camera. Download the latest firmware from the Canon website and update the firmware of the camera, as required. For details on using the Camera Management Tool, please refer to "Camera Management Tool User Manual".

Latest Firmware Versions

Camera Model Firmware Version

VB-H45, VB-H45B*, VB-M44, VB-M44B*

VB-H730F Mk II

VB-S30D Mk II, VB- S31D Mk II

VB-S800D Mk II, VB-S900F Mk II

VB-S805D Mk II, VB-S905F Mk II

VB-S30VE, VB-S800VE, VB-S910F 1.1.x

VB-R13VE, VB-R13, VB-R11VE, VB-R11

VB-R12VE, VB-R10VE

VB-M50B

VB-H652LVE, VB-H651VE, VB-H651V

VB-M641VE, VB-M641V, VB-M640VE, VB-M640V

VB-H761LVE-H, VB-H761LVE, VB-H760VE

VB-H751LE-H, VB-H751LE

VB-M741LE-H, VB-M741LE, VB-M740E

* The difference between VB-H45 and VB-H45B, as well as VB-M44 and VB-M44B is the external color only.

The "Operation Guide" is written for firmware versions earlier than those indicated in the above table. Please read the following pages for information on the new functions and specification changes of the latest firmware version.

1.1.x

1.2.x

Page 3

New Functions and Specification Changes

Target Models

The new functions and specification changes of the new firmware are indicated below. Screenshots on this notice may differ from the actual screens, depending on the model you are using.

: Supported with the latest firmware : Already supported

Target Models

VB-R13VE, VB-R13 VB-R11VE, VB-R11 VB-R12VE, VB-R10VE VB-M50B, VB-H652LVE VB-H651VE, VB-H651V VB-M641VE, VB-M641V VB-M640VE, VB-M640V VB-H761LVE-H, VB-H761LVE VB-H760VE, VB-H751LE-H VB-H751LE, VB-M741LE-H VB-M741LE, VB-M740E

New Functions and Specification Changes

Operating Environment: Updating the PC environment/mobile device information

VB-H45, VB-M44 VB-H730F Mk II VB-S30D Mk II VB-S31D Mk II VB-S800D Mk II VB-S900F Mk II VB-S805D Mk II VB-S905F Mk II

  P. v

VB-S30VE VB-S800VE VB-S910F

Configuring Initial Camera Settings: Administrator account registration added

Camera Viewer: [One-shot AF] button added*

Setting Page: Entering the confirmation password for the authorized user

Setting Page: [Simple Camera Settings] recommended values changed and performance improved

Setting Page: Preset selection added to the [ADSR] and [Privacy Mask] settings*

Setting Page: Number of input characters for [On-screen display] changed

Setting Page: Items added to [General Audio]*

Setting Page: Changed the saving items when initializing

 *

  P. vii

  P. vii

  P. viii

  P. ix

  P. x

  P. x

  P. xi

P. vi

Factory Default Settings: Setting values changed (IPv4, Administrator Account, Focus)

Factory Default Settings: Setting values changed (DNS, Camera Name, Day/ Night, Memory Card Operations)

 *

  P. xii

P. xii

iii

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New Functions and Specification Changes

VB-H45, VB-M44 VB-H730F Mk II VB-S30D Mk II VB-S31D Mk II VB-S800D Mk II VB-S900F Mk II VB-S805D Mk II VB-S905F Mk II

Target Models

VB-S30VE VB-S800VE VB-S910F

Factory Default Settings: Setting values changed (User Authority)

Setting Name: Displaying of bit rate control

*1 Only for models with the auto focus function *2 Only for models with optical zoom *3 Only for models with the audio transmission/reception function *4 Only for VB-R11VE, VB-R11, VB-R10VE, VB-M641VE, VB-M641V, VB-M640VE, VB-M640V, VB-M741LE-H, VB-M741LE, and

VB-M740E

*5 IPv4, Administrator Account:

Only for VB-R11VE, VB-R11, VB-R10VE, VB-M641VE, VB-M641V, VB-M640VE, VB-M640V, VB-M741LE-H, VB-M741LE, and VB-M740E

Focus:

Only for VB-H651VE, VB-H651V, VB-M641VE, VB-M641V, VB-M640VE, and VB-M640V

  P. xii

  P. xii

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Operating Environment

The operating environment for the latest firmware is described below.

 PC Environment Details

CPU (Recommended)

Graphics Board (Recommended)

Memory (Recommended)

Viewer Display (Recommended)

OS and Compatible Web Browser

Intel Core i7-2600 or higher

Not specified

2 GB or higher

1920 x 1080 or higher

Windows 7 Ultimate/Windows 7 Professional/Windows 7 Enterprise/Windows 7 Home Premium SP1 32/64-bit

Windows 8.1/Windows 8.1 Pro/Windows 8.1 Enterprise 32/64-bit*

Windows 10 Pro/Windows 10 Enterprise/Windows 10 Education/Windows 10 Home 32/64-bit

Internet Explorer 11 32/64-bit, Chrome 65*

Internet Explorer 11 32/64-bit, Microsoft Edge*

, Chrome 65*

Windows Server 2008 Standard SP2 32/64-bit Internet Explorer 9 32-bit

Windows Server 2008 R2 Standard SP1 64-bit Internet Explorer 11 32/64-bit,

Windows Server 2012 Standard 64-bit*

Windows Server 2012 R2 Standard 64-bit*

Chrome 65*

Internet Explorer 10 32/64-bit, Chrome 65*

Internet Explorer 11 32/64-bit, Chrome 65*

Windows Server 2016 Standard 64-bit Internet Explorer 11 64-bit,

– Must be configured to allow use of JavaScript, IFRAME (html tag), and web storage – For Camera Viewer only, cookies must be enabled

Operating System Language

Setting Page, Camera Viewer, Mobile Camera Viewer: German/English/Spanish/French/Italian/Polish/Russian/Turkish/Thai/Korean/ Chinese (Simplified) /Japanese

*1 Cannot be started from the Windows start screen *2 Does not support playback of Video (H.264) or audio transmission/reception

Chrome 65*

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 Verified Mobile Devices (Setting Page, Camera Viewer, Mobile Camera Viewer)

The default screen displayed when accessing from the web browser for the first time

– As of April 2018

Mobile Devices OS Compatible Web Browser

Windows 10 Home 64-bit Internet Explorer 11, Microsoft Edge*

Surface 3

– Must be configured to allow use of JavaScript, and web storage – For Camera Viewer only, cookies must be enabled

iPad Pro 12.9-inch iPad Pro 10.5-inch iPhone 7* iPhone 8 Plus* iPhone X*

iOS 10.3.3 iOS 11.3

– Must be configured to allow use of JavaScript, IFRAME (html tag), and web storage – For Camera Viewer only, cookies must be enabled

Safari*

Nexus 9 Android 7.1.1 Chrome 65*

Galaxy Tab S 8.4 Android 4.4.2 Chrome 65*

Nexus 6P*

Galaxy S8*

Android 8.1 Chrome 65*

Android 8.0 Chrome 65*

*1 Does not support playback of Video (H.264) or audio transmission/reception *2 Setting Page and Camera Viewer are not supported

Configuring Initial Camera Settings

The fields for [Administrator Account] are now blank as a default. When restoring the factory default settings after updating the firmware, it is necessary to set [Administrator Name] and [Password] to access the camera for the first time. This change has been made in firmware version 1.1.8 or later.

When using the Camera Management Tool to configure the initial settings, see "Camera Management Tool User Manual".

Page 7

Camera Viewer

Important

 Adjusting Video > Focusing

One-shot AF operations are now also possible in the Camera Viewer.

[One-shot AF] button

Use when [Focus] is set to [Manual]. When you click , the camera will focus once using autofocus and then switch to manual.

For precautions on focusing and the focus range, please refer to "Operation Guide".

Setting Page

 [Basic] > [User Management]

It is now necessary to enter a confirmation password when setting the password for an authorized user.

[Confirm Password]

Enter the same password as above for confirmation.

vii

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 [Camera] > [Initial Settings]

Important

Recommended values have been changed for [Exposure], [Shutter Speed Limit (Lower)], [Shutter Speed Limit (Upper)], and [Shutter Speed], which are displayed when [Motion Priority] in [Simple Camera Settings] is selected. The notes regarding [Motion Priority] and [Depth Priority] in [Simple Camera Settings] have been changed according to the improved performance.

[Simple Camera Settings]

Type Motion Priority

[Exposure] Auto

[Shutter Speed Limit (Lower)] 1/1000 (sec.)

[Shutter Speed Limit (Upper)] 1/16000 (sec.)

[Shutter Speed] -

Note the following regarding [Simple Camera Settings].

[Motion Priority]

– Flickering may occur due to fluorescent lighting, etc. – In low-light conditions, video may become comparatively darker than [Standard Settings], and noise may increase.

[Depth Priority]

– In low-light conditions, video may become comparatively darker than [Standard Settings], and noise may increase.

viii

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 [Video and Audio] > [ADSR] / [Video and Audio] > [Privacy Mask]

When changing the camera angle in the settings for specifying the ADSR area and privacy mask area, presets can now be selected from a preset selection box in addition to slider operations.

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 [Video and Audio] > [On-screen display]

Note

The maximum number of characters that can be entered for [Text string display] has been increased to 40 when [Display designated string] is selected in [Text display].

• Setting the [Text display], [Date display], and [Time display] to the same position may result in not displaying all of the information. In such case, items set with [Upper right] or [Lower right] for [Position of text display] are prioritized for display.

• All of the texts may not be displayed depending on the video size, text length, and text position. Check the display after changing the video size and on-screen display settings.

 [Video and Audio] > [Audio]

Whether to use [Audio Input], and [Audio Communication Method] can now be selected. [Current Volume Level] can become displayed for audio input.

[Audio Input]

Select whether to use audio input from the microphone. If you select [Enable], you can use functions related to audio input such as [Audio Server] > [Audio Transmission from the Camera] or [Event] > [Audio Detection] > [Volume Detection Event]. If you select [Disable] and click [Apply], the following settings are locked and audio input functions are disabled. – [Audio Server] > [Audio Transmission from the Camera] > [Disable] – [Server] > [RTP Server] > [RTP Stream 1] - [RTP Stream 5] > [Audio Transmission] > [Disable] – [Event] > [Audio Detection] > [Volume Detection] > [Volume Detection Event] > [Disable] – [Event] > [Audio Detection] > [Scream Detection] > [Scream Detection Event] > [Disable]

[Current Volume Level]

When [Audio Input] is set to [Enable], the current volume level is displayed on the status bar.

[Audio Communication Method]

Select the audio transmission/reception method.

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[Half Duplex]

You can prevent howling that occurs when the microphone and speaker are placed nearby. However, there is no sound sent from the camera to the viewer while the camera is receiving audio from the viewer or while an audio file is being played back. Therefore, even if the [Audio Reception] button of the viewer is active (purple), audio input from the microphone cannot be received.

[Full Duplex]

Audio can be transmitted from the camera to the viewer even while the camera is receiving audio from the viewer.

 [Maintenance] > [General]

The underlined items are now saved when [Initialization] > [Network Settings] > [Save] is selected.

[Network Settings]

If you set this to [Save], the following settings are retained when initializing.

• Administrator Name

• Administrator Password

•Network Settings

•NTP Server

•HTTP Server

• Host Access Restrictions

•Time Zone

•Certificates

•Private Key

•IPsec

If you set this to [Do not save], the above settings are also initialized. Since the administrator account is also initialized, you will become unable to connect to the camera. Use the Camera Management Tool to configure the initial settings.

 [Maintenance] > [Update Firmware]

When selecting [Update Firmware] > [Restore Default Settings] > [Restore], items to save are also changed as in the previous paragraph [Initialization] > [Network Settings] > [Save].

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 List of Factory Default Settings

Note

The setting values for the factory default settings are changed as indicated below.

Item Before Change After Change

•IPv4 IPv4 Address Settings Method

•DNS Set Name Server Address Automatically

• Administrator Account Administrator Name Password

• User Authority Guest User Camera Control

• User Authority Guest User Audio Distribution

• Camera Name Camera Name (alphanumeric characters)

• Camera Settings Focus

• Camera Settings Day/Night

• Memory Card Operations Overwrite videos

Manual Auto (DHCP)

Disable Use DHCP/DHCPv6

With setting values Without setting values

Video distribution and Camera control

No access privileges

Yes No

Camera Model Name (Example) VB-M50B

Manual Auto

Day Mode Auto

Disable Enable

Since cameras with the factory default settings are configured to obtain an IP address from the DHCP server, detect the camera by Camera Management Tool using a DHCP environment or an IPv6 environment. If you configure the settings using other environments, please refer to "Operation Guide" > "Setting up the network without a DHCP server".

 Setting Name Changes

Setting names other than the following may also have been changed, depending on the model you are using.

The setting name of [Bit Rate Control] has been changed in [Basic] > [Video] > [H.264(1)] and [H.264(2)].

• [Use bit rate control] changed to [Use bit rate control (constant bit rate)]

• [Do not use bit rate control] changed to [Do not use bit rate control (variable bit rate)]

xii

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Information on Other Changes

In addition to the changes due to the firmware update, the following changes have also been made to the descriptions in the "Operation Guide". The target models for these changes are indicated below.

Target Models

VB-R13VE, VB-R13

VB-H45, VB-M44 VB-H730F Mk II VB-S30D Mk II

Changed Information

Discontinuation of the RM Series   P. xiii

Discontinuation of the Setup CD-ROM P. xiv

VB-S31D Mk II VB-S800D Mk II VB-S900F Mk II VB-S805D Mk II VB-S905F Mk II

VB-S30VE VB-S800VE VB-S910F

VB-R11VE, VB-R11 VB-R12VE, VB-R10VE VB-M50B, VB-H652LVE VB-H651VE, VB-H651V VB-M641VE, VB-M641V VB-M640VE, VB-M640V VB-H761LVE-H, VB-H761LVE VB-H760VE, VB-H751LE-H VB-H751LE, VB-M741LE-H VB-M741LE, VB-M740E

Cleaning the Camera  *P.xiv

Revision to the Operation Guide: Privileges Required for Operating the Camera Viewer

Revision to the Operation Guide: [Video Record] > [Upload]

Revision to the Operation Guide: [Event] > [Timer]

Revision to the Operation Guide: Troubleshooting

Revision to the Operation Guide: Viewer Messages

Revision to the Operation Guide: List of Factory Default Settings

* Excluding hydrophilic coating models

  P. xv

  P. xvi

P. xvi

Discontinuation of the RM Series

The Network Video Recording Software RM Series has been discontinued. The RM-Lite video recording software is no longer provided.

xiii

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Discontinuation of the Setup CD-ROM

Note

Important

The setup CD-ROM has no longer been included with the camera. The distribution of files such as the software, user manuals, and License Agreement of Software that were stored on the setup CD-ROM has been changed as indicated below.

Type Name Distribution

Network Video Recording Software RM-Lite No longer provided

Software

License

User manual

Sample audio files Sound samples*

Camera Management Tool

Recorded Video Utility

On-screen Display Assist Tool*

License Agreement of Software

Open Source Software

Operation Guide

Specifications

Mobile Camera Viewer Operation Guide

Camera Management Tool User Manual

Recorded Video Utility User Manual

On-screen Display Assist Tool User Manual*

Download from the Canon website Installer name: VBToolsInstall.exe

Displayed on the Setting Page [Maintenance] > [General] > [Tool] > [View License]

Download from the Canon website

*1 Only for models and languages that are supported by the On-screen Display Assist Tool *2 Only for models with the audio transmission/reception function

Cleaning the Camera

When cleaning the dome cover, top cover, and lens protector, follow the procedure below instead of that indicated in "Operation Guide" > " Cleaning the Exterior".

 Cleaning the Dome Cover, Top Cover, and Lens Protector

1 Wash off foreign substances such as dust and sand using clean water*.

* Since indoor cameras (VB-H730F Mk II, VB-S30D Mk II, VB-S800D Mk II, VB-S805D Mk II, VB-R13, VB-R11, VB-H651V,

VB-M641V, and VB-M640V) cannot be directly washed with water, wipe them clean with a soft cloth that has been dampened with clean water.

2 Gently wipe away any fingerprints or oil, etc. that cannot be removed with water only using a soft cloth dampened

with neutral detergent that has been diluted to a factor of about 1% with water.

3 Wipe them clean with a soft cloth that has been dampened with clean water to ensure that water droplets and

detergent do not remain.

xiv

Never wipe them clean with a cloth, etc. without first removing foreign substances such as dust and sand. Doing so may damage the dome cover, top cover, and lens protector.

For users of the hydrophilic coating models (VB-H761LVE-H, VB-H751LE-H, and VB-M741LE-H): Please refer to "About Hydrophilic Coating Models", included with the camera, as to cleaning the camera, and do not follow the instruction above.

Page 15

Revision to the Operation Guide

Important

 Privileges Required for Operating the Camera Viewer

The following menu and buttons can be used even if all the privileges of an authorized user or a guest user are disabled.

[Main] Menu – [Language] Button – [Switch Users] – [Settings Page] – [Mobile Camera Viewer]

[Reconnect] Button

Information Display

 [Video Record] > [Upload]

The following "Important" text has been deleted.

If the destination for HTTP or FTP upload, or e-mail notification is set for a Windows operating system, IPsec communication is not supported.

 [Event] > [Timer]

The description of timer events has been revised.

[24-Hour Continuous Settings]

When set to [Enable], and [Repeat Interval] is set to an option other than [None], the timer event will be repeated at the interval specified in [Repeat Interval], irrespective of the [Start Time] setting. If [Repeat Interval] is set to [None], the timer event will be triggered only at the time set in [Start Time]. Note that when set to [Enable], only [Video Record] operations can be performed.

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 Troubleshooting

Countermeasures have been added for the following problems.

Problem Countermeasures

Cannot connect to the camera. Video is not displayed. There is no audio.* The viewer gets disconnected.

The Camera Viewer will not launch.

Cannot use some functions of the Camera Viewer.

• Configure to exclude the camera, or the software where the problem occurred, in your security software.

• Use one of the following procedures, when you launch the Camera Viewer and a file block security warning is displayed because of an unverified publisher.

– Launch the Camera Viewer after executing Windows Update to the latest

version, when using the camera in an internet connection environment.

– Download the root certificate installer from the Canon download site on a

connectable computer and install it in the target environment, when in an environment not connectable to the internet.

• Follow the procedure in "Adding the Camera IP Address as a Trusted Site" in the "Operation Guide" to add this website to [Trusted sites] in the [Security] settings, and disable the protected mode for the trusted sites (when not using Windows Server, also disable the protected mode in a similar manner).

• If you are using a web browser other than Internet Explorer or if the Canon Network Camera Addon Module is not correctly installed when using Internet Explorer, the following functions cannot be used.

– Receiving/transmitting audio* – Receiving/playing H.264 video

* Only for models with the audio transmission/reception function

 List of Viewer Messages > Warning Message

The description has been revised for the following item.

Message Explanation

ActiveX is disabled in the web browser settings or system functions cannot be accessed from ActiveX due to security settings. Even though ActiveX is enabled, if this message is displayed in the

ActiveX is disabled.

environment where the proxy server is used, select [Control Panel] > [Network and Internet] > [Internet options] > the [Connections] tab > [LAN settings] > the [Use a proxy server for your LAN] checkbox in [Proxy server] > select [Advanced] > specify the camera IP address in [Exceptions].

 List of Factory Default Settings

The setting value has been revised for the following item.

Item Setting

xvi

• Camera Settings Shutter Speed

1/100

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ENGLISH

Network Camera

Operation Guide

This User Manual should be read before using the network camera.

Page 18

Introduction

Thank you for purchasing a Canon Network Camera (hereafter referred to as the camera)*. This “Operation Guide” explains the camera settings and operations. Read this guide carefully before using the camera to ensure correct use. Also, be sure to read the files in the LICENSE folder on the Setup CD-ROM.

* The cameras described in this manual may include models not available in your country and/or region.

For the latest information on this product (firmware and included software, user manuals, operating environment, etc.), please refer to the Canon website.

Precautions for Use (Disclaimer)

 Disclaimer

To the full extent permitted by laws and regulations, neither Canon Inc. nor any of its subsidiaries or affiliates shall be responsible for any financial losses that may be incurred as a result of the loss of recorded information or images, regardless of the internal or external cause of the loss.

EXCEPT AS SET FORTH IN THE LIMITED WARRANTY ACCOMPANYING THE CAMERA AND WITHOUT DETRACTING FROM ANY RIGHTS A CONSUMER MAY BE ENTITLED TO, AND TO THE FULL EXTENT PERMITTED BY LAWS AND REGULATIONS: (1) NEITHER CANON INC. NOR ANY OF ITS SUBSIDIARIES OR AFFILIATES MAKE ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WITH REGARD TO THE MATERIAL IN THIS MANUAL OR WITH REGARD TO THE USE OF THE CAMERA INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES AS TO MARKETABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, OR NONINFRINGEMENT AND (2) NEITHER CANON INC. NOR ANY OF ITS SUBSIDIARIES OR AFFILIATES SHALL BE LIABLE FOR ANY DIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY NATURE RESULTING FROM THE USE OF THIS MATERIAL OR THE CAMERA.

 Network Security

The user is responsible for the network security of this product and its use. Take appropriate network security measures to avoid security breaches. To the full extent permitted by laws and regulations, neither Canon Inc. nor any of its subsidiaries or affiliates shall be liable for any losses, direct, incidental or consequential damages, or liabilities that may be incurred as a result of network security incidents such as unauthorized accesses.

• Change the password of the camera periodically.

• Change the HTTP or HTTPS port number of the camera.

• Limit access to the camera by network devices.

 LEGAL NOTICE

The user is responsible for compliance with all applicable laws and regulations governing privacy protection and publicity rights implicated by the use of this product. In some cases, camera and/or audio monitoring or recording may be restricted or prohibited by the law or regulation, the details of which differ by country and region. Before installing the product, users should consult the laws and regulations of their country and region, including state and/ or local laws and regulations in such country and region, to ensure that the product is installed in a manner compliant with all applicable legal requirements. The microphone should not be used if required by local law or regulation. Do not

install the product in any spaces where occupants or visitors may reasonably have an expectation of privacy,

such as bedrooms, dressing rooms and rest rooms.

The product should be installed in such a manner that it is clearly visible to all persons whose images and voices are monitored by the product. In addition, signage prominently displayed in close proximity to the product and clearly

Page 19

visible to all persons monitored by the product should inform such persons that the product records both their images and their conversations.

Please be advised that Canon shall not be liable in any way in the event of a dispute between any user and any third party concerning the installation of the product or camera and/or audio monitoring or recording.

 Copyright

Videos, images or sounds recorded with your camera may not be utilized or published without consent of copyright holders, if any, except in such a way as permitted for personal use under the relevant copyright law.

 Use of Included RM-Lite Software

Flaws or other problems with RM-Lite may result in recording failure or destruction or loss of recorded data. Canon shall have no liability whatsoever for any loss or damages incurred by the user as a result of such problems.

License Agreement for Included Software

For information on the License Agreement for Included Software, refer to the following files in the BundledSoftware folder in the Included Setup CD-ROM LICENSE folder.

Software Type File Name

Camera Management Tool

Recorded Video Utility

Network Video Recording Software RM-Lite RM-Lite-E.txt

VBTools-E.txt

This product is licensed under AT&T patents for the MPEG-4 standard and may be used for encoding MPEG-4 compliant video and/or decoding MPEG-4 compliant video that was encoded only (1) for a personal and non-commercial purpose or (2) by a video provider licensed under the AT&T patents to provide MPEG-4 compliant video. No license is granted or implied for any other use for MPEG-4 standard.

Trademarks

• Microsoft, Windows, Windows Vista, Internet Explorer, Windows Server, Microsoft Edge, Surface and ActiveX are trademarks or registered trademarks of Microsoft Corporation in the United States and other countries.

• Windows is legally recognized as the Microsoft Windows Operating System.

• This product comes with exFAT, a licensed file system technology from Microsoft.

• iPhone, iPad, iPad mini, iPad Air and Safari are trademarks of Apple Inc.

• microSD, microSDHC and microSDXC logos are trademarks of SD-3C, LLC.

•ONVIF

• All other company or product names used in this manual are trademarks or registered trademarks of their respective holders.

is a trademark of Onvif, Inc.

Open Source Software

The product (camera and included RM-Lite) contains Open Source Software modules. For details, please refer to “ThirdPartySoftware-E.pdf” in the OpenSourceSoftware folder in the LICENSE folder on the Setup CD-ROM. Each module’s license conditions are also available in the same folder.

Software under GPL and LGPL

If you would like to obtain the source code under GPL/LGPL, please contact us at nvsossg@canon.co.jp following information in English or Japanese:

1. Product name and firmware version.

and provide the

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2. Name of the software module or modules you would like to obtain.

You can obtain the source code for at least three years from the day you purchased this product. Please note we may bill you for any costs we incur in providing you the source code.

Security Export Control

This product is subject to security export control. Therefore, to export or carry it overseas may require an authorization by governmental agencies.

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User Manuals

Types of User Manuals

The following describes the different camera user manuals. When you are instructed to reference another manual, its name will be listed as shown below.

Included User Manuals

Installation Guide

This describes precautions and procedures for installing the camera.

Guides Included on the Setup CD-ROM

Operation Guide (This Guide)

This explains the camera initial settings, camera angle settings, camera viewer operations, settings on the Setting Page, and troubleshooting, etc.

Mobile Camera Viewer Operation Guide

This explains details on how to use the Mobile Camera Viewer.

Appendix – Specifications

This lists the camera specifications.

Camera Management Tool User Manual

This explains details on how to use the Camera Management Tool.

Recorded Video Utility User Manual

This explains details on how to use the Recorded Video Utility.

Network Video Recording Software RM Series Administrator Manual

This explains details on how to use the RM-Lite video recording software (P. 20).

 Notes

1. Any unauthorized reproduction of this guide is prohibited.

2. The contents of this guide are subject to change without any prior notice.

3. This document has been prepared with the utmost attention to accuracy. If you have any comments, however, please contact a Canon sales representative.

4. Canon shall assume no liability for any outcome of using this product, notwithstanding items 2 and 3 above.

How to Use This Operation Guide

The assumed reading format of this operation guide is on a computer screen.

 Software Screenshots

The software screenshots samples shown in this guide are for illustration only. The screenshots may differ from the actual screens displayed. Descriptions use Windows 8.1 for the operating system, Internet Explorer 11 for the web browser, and the VB-S30VE for sample screens. The video size set selected for explanations is [1920x1080/960x540/480x270]. If using a different video size set, substitute those sizes.

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Symbols Indicating Camera Models

S30VE

S800VE

S910F

 Symbols Indicating Camera Models

Explanations that differ depending on the camera model are indicated by the camera name and the following symbols.

Symbol Camera Model

VB-S30VE

VB-S800VE

VB-S910F

 Symbols Indicating Safety Precautions

This section explains the symbols used in this guide. The following symbols used in this guide indicate information for safe use of the product, as well as important and supplemental information the user should know. Be sure to read and understand this information when using the product.

Symbol Meaning

Warning

Caution

Important

Failure to follow the instructions indicated by this symbol may result in death or serious injury. Be sure to follow these warnings to ensure safety.

Failure to follow the instructions indicated by this symbol may result in injury. Be sure to follow these precautions to ensure safety.

Failure to follow the instructions indicated by this symbol may result in property damage. Be sure to follow these precautions.

Cautions and restrictions during operation. Make sure to read these carefully.

Note

Supplementary descriptions and reference information.

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Safety Precautions

This section explains precautions that must be followed when using the camera. If they are not followed, injury, death and/or property damage may occur. Read the following information carefully and be sure to follow the precautions.

Important Warnings

Caution

TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). NO USER-SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.

FDA regulation

This Network Camera has not been evaluated by the Food and Drug Administration (FDA) for use as a medical device. When incorporated into a system with medical applications, FDA regulations may apply. Therefore, please consult your legal advisor to determine whether FDA regulations apply.

FCC NOTICE

Network Camera, Model Name: VB-S30VE, VB-S800VE, VB-S910F This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Do not make any changes or modifications to the equipment unless otherwise specified in the manual. If such changes or modifications should be made, you could be required to stop operation of the equipment. Canon U.S.A., Inc. One Canon Park, Melville, New York 11747, U.S.A. Tel No. 1-800-OK-CANON (1-800-652-2666)

European Union regulatory notice:

Network Camera, Model Name: VB-S30VE, VB-S800VE Use of shielded network cable is required to comply with Class B limits in EN55032.

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Precautions

S910F

 Camera Precautions

Warning If you discover defective conditions such as smoke, strange sounds, heat or strange odors, immediately stop using the camera and contact your nearest dealer. Fire or electric shock may result from continued use.

Failure to do the following may result in fire or electric shock.

• If thunder starts, stop installation or inspection etc. and do not touch the camera or continue connecting the cable.

• Do not disassemble or modify the camera.

• Do not spray the camera with water, or otherwise make it wet.

• Please do not insert objects like water or metal objects within the camera housing.

• Do not use flammable sprays near the camera.

• Do not leave LAN cables connected when the camera is not in use for long periods.

• Do not damage the connecting cable.

This camera should not be used with medical devices or other life-support systems. Depending on the computer and network environment, high-precision video transmission cannot be guaranteed due to video lag or loss. Canon will assume no liability for any accident or damage resulting from use of the camera under the conditions above.

Caution

Failure to do the following may result in camera malfunction.

• Do not capture the sun, halogen lamps, and other very bright light sources or subjects.

• Do not expose the camera to strong impact or vibration.

• Do not touch the head or lens of the camera.

• Do not forcibly turn the rotating parts of the camera by hand.

S30VE

 Precautions for Built-In Camera Functions and Included Software

Caution

Do not use the following built-in camera functions or included software in situations requiring high reliability:

– Intelligent Function – Network Video Recording Software RM-Lite

These do not guarantee high-precision capture and cannot support applications beyond their intended range of use. Canon will assume no liability for any accident or damage resulting from the use of these functions or software.

 Maintenance Precautions

Warning Do not use flammable solvents such as alcohol, paint thinner or benzine when cleaning the camera. Use of these may result in fire or electric shock.

Caution

Periodically inspect the parts and screws for rust and loosening. For inspections, please contact the dealer where you purchased the product. Failure to follow these precautions could result in injuries and equipment damage due to falling items.

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Cleaning the Camera

Important

Turn off the power before cleaning the camera.

 Cleaning the Exterior

1 Dampen a soft cloth with water or diluted neutral detergent and gently wipe away any grime. 2 Wipe with a dry cloth.

Grime on the top cover and lens protector may result in focusing problems and/or reduction of image quality. It is recommended that the cover be cleaned on a regular basis.

 Cleaning the Lens

Use a commercial lens cleaner to remove grime on the lens surface.

• Scratches on the lens surface may result in poor video capture.

• Auto focus functionality may be degraded if the lens surface is dusty or dirty.

S30VE S910F

Camera Disposal

Dispose of the camera in accordance with local laws and regulations. Be sure to remove the memory card from the camera before the disposal.

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Table of Contents

Introduction...................................................................................................................... 2

Precautions for Use (Disclaimer) ............................................................................................ 2

License Agreement for Included Software ............................................................................. 3

Trademarks ............................................................................................................................. 3

Open Source Software............................................................................................................3

Security Export Control ........................................................................................................... 4

User Manuals................................................................................................................... 5

Types of User Manuals ...........................................................................................................5

How to Use This Operation Guide .......................................................................................... 5

Symbols Indicating Camera Models....................................................................................... 6

Safety Precautions ........................................................................................................... 7

Precautions ............................................................................................................................. 8

Cleaning the Camera .............................................................................................................. 9

Camera Disposal .................................................................................................................... 9

Chapter 1 Before Use

Functions of the Network Camera ................................................................................. 18

Camera Software ........................................................................................................... 19

Camera Operations and Settings ......................................................................................... 19

Software Included on the Setup CD-ROM ............................................................................ 19

Additional Software/Licenses (Sold Separately) ................................................................... 20

Operating Environment.................................................................................................. 22

PC Environment Details ........................................................................................................ 22

Verified Mobile Devices (Setting Page, Camera Viewer, Mobile Camera Viewer)

– As of May 2016.............................................................................................................. 23

Steps for Setting Up the Camera................................................................................... 24

Step 1 Preparing to Install the camera ................................................................................. 24

Step 2 Checking the Camera Connection ............................................................................ 24

Step 3 Installing the Camera................................................................................................. 24

Step 4 Using the Camera Viewers ........................................................................................ 24

Step 5 Adjusting Advanced Settings According to its Use .................................................. 25

Troubleshooting .................................................................................................................... 25

Chapter 2 Camera Setup

Installing Software ......................................................................................................... 28

Necessary Software..............................................................................................................28

Software Installation.............................................................................................................. 28

Checking/Configuring Security Settings........................................................................ 31

Checking Firewall Settings.................................................................................................... 31

Adding the Camera IP Address as a Trusted Site................................................................ 32

Settings When Using Windows Server.................................................................................. 33

Configuring Initial Camera Settings ............................................................................... 36

Launching the Camera Management Tool ........................................................................... 36

Searching for Cameras ......................................................................................................... 36

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Setting up Networks.............................................................................................................. 38

Adding the Camera’s IP Address to Trusted Sites ............................................................... 39

Checking the Video............................................................................................................... 39

Accessing the Camera from Web Browser........................................................................... 40

Chapter 3 Camera Viewer

Viewing Video with the Camera Viewer ......................................................................... 44

Launching the Camera Viewer.............................................................................................. 44

Switching to the Administrator or an Authorized User .......................................................... 46

Camera Viewer Screen ......................................................................................................... 49

Checking Information............................................................................................................54

Changing the Reception Video Size and Display Screen Size ..................................... 55

Changing the Reception Video Size/Format and Display Screen Size ................................ 55

Displaying in Full Screen Mode ............................................................................................ 56

Operating the Camera ................................................................................................... 59

Obtaining Camera Control Privileges ................................................................................... 59

Using Pan/Tilt/Zoom.............................................................................................................. 60

Adjusting Video..................................................................................................................... 64

Using Backlight Compensation ............................................................................................ 65

Using Presets or the Home Position ..................................................................................... 65

Viewer PTZ and Digital PTZ ........................................................................................... 67

Magnifying and Display Part of Video (Viewer PTZ) ............................................................. 67

Cropping and Displaying Part of an Image (Digital PTZ) ..................................................... 68

Saving Snapshots.......................................................................................................... 71

Recording Video to a Memory Card.............................................................................. 72

Recording Videos Manually.................................................................................................. 72

Confirming Recorded Video ................................................................................................. 73

Receiving/Transmitting Audio........................................................................................ 74

Receiving Audio.................................................................................................................... 74

Transmitting Audio................................................................................................................ 74

Checking the Status of Event Detection ........................................................................ 76

Operating External Device Output........................................................................................ 76

Checking the Status of Event Detection ............................................................................... 76

Chapter 4 Setting Page

How to Use The Setting Page........................................................................................ 80

Accessing the Setting Page.................................................................................................. 80

Common Setting Page Operations ....................................................................................... 81

Operating the Video Display Area ........................................................................................ 82

About Each Setting Page...................................................................................................... 84

[Basic] > [Network]

Configuring Network Settings .................................................................................. 87

LAN ....................................................................................................................................... 87

IPv4 ....................................................................................................................................... 87

IPv6 ....................................................................................................................................... 88

DNS....................................................................................................................................... 89

mDNS.................................................................................................................................... 90

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[Basic] > [User Management]

Configuring Accounts and Privileges....................................................................... 91

Administrator Account .......................................................................................................... 91

Authorized User Account...................................................................................................... 91

User Authority ....................................................................................................................... 92

[Basic] > [Date and Time]

Setting the Date/Time............................................................................................... 93

Current Date and Time.......................................................................................................... 93

Setting ................................................................................................................................... 93

[Basic] > [Video]

Setting Video Size and Quality................................................................................. 95

All Videos .............................................................................................................................. 95

JPEG ..................................................................................................................................... 96

H.264(1) ................................................................................................................................ 96

H.264(2) ................................................................................................................................ 97

[Basic] > [Viewer]

Configuring the Viewer............................................................................................. 98

General ................................................................................................................................. 98

Viewer Settings ..................................................................................................................... 98

[Camera] > [Camera]

Setting General Camera Controls .......................................................................... 100

Camera Name.....................................................................................................................100

Camera Control................................................................................................................... 100

Day/Night (When Auto Is Set) ............................................................................................. 101

Installation Conditions.........................................................................................................101

Camera Position Control ..................................................................................................... 101

External Input Device.......................................................................................................... 101

External Output Device....................................................................................................... 102

[Camera] > [Initial Setting]

Setting Initial Video Settings................................................................................... 103

Camera Position.................................................................................................................. 103

Camera Settings .................................................................................................................104

[Camera] > [Panorama]

Creating a Panorama Image .................................................................................. 110

Creating a Panorama Image............................................................................................... 110

Saving the Panorama Image as an Image File/Opening the Image File ............................ 112

Capture Settings ................................................................................................................. 113

[Camera] > [Restrict View]

Setting View Restriction.......................................................................................... 114

Configuring View Restrictions ............................................................................................. 115

[Camera] > [Preset]

Registering Presets ................................................................................................ 118

Registering a Preset............................................................................................................118

[Camera] > [Preset Tour]

Setting the Preset Tour Route ................................................................................ 121

Screen Composition............................................................................................................ 121

Tour Route Settings.............................................................................................................122

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[Video and Audio] > [ADSR]

Reducing Data Size by Lowering Video Quality in Specific Areas ........................ 124

Specified Area .................................................................................................................... 124

ADSR................................................................................................................................... 125

[Video and Audio] > [On-screen display]

Displaying Date, Time and Text on the Video........................................................ 127

On-Screen Display.............................................................................................................. 127

[Video and Audio] > [Privacy Mask]

Setting Privacy Mask.............................................................................................. 129

Registering Privacy Masks.................................................................................................. 129

Changing/Deleting a Privacy Mask..................................................................................... 131

[Video and Audio] > [Audio]

Setting Audio Input/Output..................................................................................... 132

General Sound .................................................................................................................... 132

Audio Server ....................................................................................................................... 133

Sound Clip Upload 1 to 3.................................................................................................... 133

[Server] > [Server]

HTTP, SNMP and FTP Server Settings ................................................................... 135

HTTP Server........................................................................................................................ 135

SNMP Server....................................................................................................................... 135

SNMP v1 and v2c Server .................................................................................................... 136

SNMP v3 Server ..................................................................................................................136

FTP Server........................................................................................................................... 136

WS-Security......................................................................................................................... 137

[Server] > [Video Server]

Video Transmission Settings .................................................................................. 138

Video Server........................................................................................................................ 138

[Server] > [RTP Server]

RTP Settings........................................................................................................... 139

RTP Server .......................................................................................................................... 139

Audio Multicast ................................................................................................................... 139

RTP Streaming 1 to 5 .......................................................................................................... 140

[Video Record] > [Upload]

HTTP and FTP Upload Settings ............................................................................. 141

Video Record Setting.......................................................................................................... 141

General Upload................................................................................................................... 141

HTTP Upload....................................................................................................................... 142

FTP Upload ......................................................................................................................... 143

[Video Record] > [E-mail Notification]

Setting E-mail Notification ...................................................................................... 145

E-mail Notification ............................................................................................................... 145

[Event] > [External Device]

External Device Input Triggered Operation Settings ............................................. 147

External Device Output....................................................................................................... 147

External Device Input.......................................................................................................... 148

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[Event] > [Audio Detection]

Abnormal Audio Input Triggered Operation Settings ............................................ 150

Volume Detection................................................................................................................150

[Event] > [Timer]

Timer Triggered Operation Settings....................................................................... 152

Timer 1 to 4 ......................................................................................................................... 152

[Event] > [Intelligent Function]

- Overview - ............................................................................................................ 154

Intelligent Function.............................................................................................................. 154

Notes on Intelligent Function Settings and Operations ...................................................... 157

Registering Presets.............................................................................................................158

[Event] > [Intelligent Function]

- Video Detection - ................................................................................................ 159

Steps for Configuring Video Detection ............................................................................... 159

Configuring Detection Criteria ([Detection Criteria] Tab) ................................................... 163

Configuring Operations for “Detected” ([Event] Tab)......................................................... 173

Checking Event Status........................................................................................................ 173

Displaying Settings for Detection Areas/Detection Lines, Non-Detection Area

and Detection Results (Display Options) ....................................................................... 174

Reducing Effects of Lighting Change (Detections Settings) .............................................. 174

Context Menu...................................................................................................................... 175

[Event] > [Intelligent Function]

- Shared Operations -............................................................................................. 176

Configuring Operations for “Detected” ([Event] Tab)......................................................... 176

Restarting Intelligent Function ............................................................................................ 177

[Event] > [Switch Day/Night]

Executing Presets When Switching Day/Night Mode ............................................ 178

Day/Night Mode Switching ................................................................................................. 178

[Event] > [Linked Event]

Using Event Combinations..................................................................................... 179

Linked Event 1 to 4 .............................................................................................................179

Linked Event Operation Examples...................................................................................... 181

[Security] > [Host Restrictions]

Setting Access Restrictions ................................................................................... 183

IPv4 Host Access Restrictions ............................................................................................ 183

IPv6 Host Access Restrictions ............................................................................................ 184

[Security] > [SSL/TLS]

Setting HTTP Communication Encryption .............................................................. 185

Certificates.......................................................................................................................... 185

Certificate Management...................................................................................................... 186

Encrypted Communications................................................................................................ 186

[Security] > [802.1X]

Network Port Authentication Settings..................................................................... 188

802.1X Authentication ......................................................................................................... 188

Authentication Method ........................................................................................................ 188

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[Security] > [IPsec]

Setting IPsec .......................................................................................................... 190

IPsec ................................................................................................................................... 190

Auto Key Exchange Settings .............................................................................................. 191

IPsec Set 1 to 5 ................................................................................................................... 191

[Memory Card]

Memory Card Operations and Information Display ............................................... 194

Video Record Setting.......................................................................................................... 194

Memory Card Operations ................................................................................................... 194

Memory Card Information ................................................................................................... 196

[Maintenance] > [General]

Displaying Camera Device Information and Perform Maintenance ....................... 197

Device Information..............................................................................................................197

Tool ..................................................................................................................................... 197

Initialization ......................................................................................................................... 197

[Maintenance] > [Backup / Restore]

Saving/Restoring Camera Settings ........................................................................ 199

Backup / Restore ................................................................................................................199

[Maintenance] > [Update Firmware]

Updating the Camera Firmware ............................................................................. 200

Device Information..............................................................................................................200

Updating Firmware ............................................................................................................. 200

[Maintenance] > [Log]

Checking/Sending Camera Log Information.......................................................... 201

View Logs............................................................................................................................ 201

Log Notifications ................................................................................................................. 201

Chapter 5 Appendix

Modifiers ...................................................................................................................... 204

Troubleshooting ........................................................................................................... 206

List of Log Messages .................................................................................................. 208

Log Messages on the Camera............................................................................................ 208

Error Log ............................................................................................................................. 208

Warning log......................................................................................................................... 213

Notification log .................................................................................................................... 216

List of Viewer Messages .............................................................................................. 220

Messages Displayed in the Information Display................................................................. 220

Restoring Factory Default Settings .............................................................................. 222

Restoring the Initial Settings from a Web Browser.............................................................. 222

Restoring Factory Default Settings with the Reset Switch on the Camera ......................... 222

List of Factory Default Settings .................................................................................... 224

Index............................................................................................................................ 234

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Page 33

Chapter

Before Use

This chapter explains the camera functions, software and operating environment.

It also describes the flow from preparation and setup through to actual use.

Page 34

Functions of the Network Camera

Uploading

video

Recording to

memory card*

Operation and setup by

administrator

Operation by guest users

Monitoring by

intelligent functions

Outputting audio

Using external devices

Monitoring by guards, etc.

Inputting audio

A network camera not only enables you to operate the camera, but also allows you to record and upload the video, and perform monitoring using the various intelligent functions of the camera. However, the functions that can be used differ depending on the model. For the difference in functions by model, please refer to the table below.

* In this guide, “memory card” refers to the memory cards that can be used by the cameras.

 Table of Function Compatibility by Model

The functions for which availability differs depending on the model are shown below.

S30VE

Pan/Tilt  --

Zoom  - 

Focus  - 

Preset Tour -  -

Event triggered preset movement  - 

Panorama Creation  --

View Restriction Setting  - 

Rotate Video Display - 

Maximum number of registered presets 65 21

S800VE

S910F

Page 35

Note

Camera Software

The following software is available for efficiently configuring and operating the camera.

Camera Operations and Settings

Camera operations are performed using the Camera Viewer/Mobile Camera Viewer. Camera settings are specified from the Setting Page.

 Camera Viewer (P. 43) /Mobile Camera Viewer

Controls the camera, and monitors video and various events. You can use the Camera Viewer (mainly for computers) and the Mobile Camera Viewer (mainly for devices with a screen size of 7 inches or less). The functions available in the Viewer differ according to the user authority (P. 47).

For details on using Mobile Camera Viewer, please refer to “Mobile Camera Viewer Operation Guide”.

 Setting Page (P. 79)

Before Use

The Setting Page is for the administrator to configure and manage the camera.

Software Included on the Setup CD-ROM

To use the software on the included setup CD-ROM, install the software on the computer.

.NET Framework 3.5 SP1 (when using Internet Explorer 9) or .NET Framework 4.5 (when using Internet Explorer 10/11) is necessary to use Camera Management Tool and Recorded Video Utility. If it is not installed on the computer, it will be automatically installed when using the installer (P. 28).

 Camera Management Tool (P. 36)

This tool is used for batch managing multiple cameras, from initial settings to performing maintenance. The Camera Management Tool can perform the following tasks.

• Detecting cameras

• Set various camera settings.

• Display the Viewer and the Setting Page.

• Update firmware, back up/restore settings, perform memory card and other operations, as well as camera maintenance.

This guide explains how to use this tool to configure the initial settings for cameras (P. 36). For details on other uses and functions, please refer to “Camera Management Tool User Manual”.

The Camera Management Tool can be installed from the installer.

Installer location: Setup CD-ROM > [Applications] folder > VBToolsInstall.exe

 Recorded Video Utility

This utility is used for viewing and managing the videos recorded on the memory card mounted in the camera. The Recorded Video Utility enables you to perform the following operations on recorded videos.

Page 36

• Displaying a list of videos

Note

RM-Lite Viewer RM-Lite Storage Server

Network

Flow of video from the camera

Flow of recorded video

Important

• Playing and deleting videos

• Downloading videos to a computer

For details on using the utility and its functions, please refer to “Recorded Video Utility User Manual”.

The Recorded Video Utility can be installed from the installer.

Installer location: Setup CD-ROM > the [Applications] folder > VBToolsInstall.exe

 RM-Lite

This software displays, records and plays back video from up to four cameras via a network.

Software location: Setup CD-ROM > [Applications] folder > RMLiteInstall.exe

RM-Lite Software

Type Overview

RM-Lite Storage Server Up to four cameras can be registered to record video (JPEG).

Plays video recorded in the storage server and displays live video (JPEG/H.264) from

RM-Lite Viewer

RM-Lite Manager Use to register cameras and configure recording schedules.

the camera. Up to four cameras can be registered for the viewer.

Additional Software/Licenses (Sold Separately)

You can purchase additional software and licenses as necessary.

 Canon H.264 Additional User License AUL-VB

To add the RM-Lite Viewer or RM-Lite Manager, you must purchase RM-Lite-V (sold separately).

For details on the usage, operating environment, and functions of RM-Lite, please refer to “Administrator Manual”.

Additional license for viewing H.264 video with multiple computers via the Viewer or Recorded Video Utility. Each camera includes one license. Additional licenses are necessary for multiple computers to view H.264 video from a single camera.

Page 37

 RM-64/RM-25/RM-9

Note

This software allows network cameras to be used for multipoint surveillance, and for displaying, recording and playing back videos from the camera. The number of cameras that can be registered with RM-64/RM-25/RM-9 varies: 64, 25, or 9 cameras respectively can be registered. By using multiple Storage Servers, you can construct a surveillance system supporting up to 512 cameras.

Licenses for upgrading from RM-9 to RM-25 or RM-64, and from RM-25 to RM-64 are also available.

 RM-V

This additional license lets you install the RM-64/RM-25/RM-9 RM Manager and RM Viewer on multiple computers. Purchase the license to be able to view video from the camera from multiple locations and for other similar purposes.

 RM-Lite-V

This additional license lets you install the RM-Lite Viewer or RM-Lite Manager on multiple computers. Purchase the license to be able to view video from the camera from multiple locations and for other similar purposes.

Before Use

Page 38

Note

Operating Environment

For the latest information on this product (firmware and included software, user manual, operating environment, etc.), please refer to the Canon website.

PC Environment Details

CPU (Recommended)

Graphics Board (Recommended)

Memory (Recommended)

Viewer Display (Recommended)

OS and Compatible Web Browser

Operating System Language

Intel Core i7-2600 or higher

Not specified

2 GB or higher

1920 x 1080 or higher

Windows Vista Ultimate/Business/Enterprise/Home

Internet Explorer 9 32-bit

Premium SP2 32/64-bit

Windows 7 Ultimate/Professional/Enterprise/Home

Internet Explorer 11 32/64-bit, Chrome 50*

Premium SP1 32/64-bit

Windows 8.1/Windows 8.1 Pro/Windows 8.1 Enterprise 32/64-bit*

Windows 10 Pro/Windows 10 Enterprise/Windows 10 Education/Windows 10 Home 32/64-bit

Internet Explorer 11 32/64-bit, Chrome 50*

Internet Explorer 11 32/64-bit, Microsoft Edge*2, Chrome 50*

Windows Server 2008 Standard SP2 32/64-bit Internet Explorer 9 32-bit

Windows Server 2008 R2 Standard SP1 64-bit Internet Explorer 11 32/64-bit, Chrome 50*

Windows Server 2012 Standard 64-bit*

Windows Server 2012 R2 Standard 64-bit*

Internet Explorer 10 32/64-bit, Chrome 50*

Internet Explorer 11 32/64-bit, Chrome 50*

– Must be configured to allow use of JavaScript, IFRAME (html tag), and web storage – For Camera Viewer only, cookies must be enabled

Setting Page, Camera Viewer, Mobile Camera Viewer: German/English/Spanish/French/Italian/Russian/Thai/Turkish/Chinese (Simplified) /Japanese

*1 Cannot be started from the start screen *2 Does not support playback of Video (H.264) or audio transmission/reception

• For details on the operating environment of the Camera Management Tool, please refer to “Camera Management Tool User Manual”.

• For information on the operating environment of the Recorded Video Utility, please refer to “Recorded Video Utility User Manual”.

Page 39

Verified Mobile Devices (Setting Page, Camera Viewer, Mobile Camera Viewer) – As of May 2016

Mobile Devices OS Compatible Web Browser

Windows 10 Pro/Windows 10 Enterprise/Windows 10 Education/

Surface 3

iPad mini 3/iPad mini 4/ iPad Air/iPad Air 2/ iPhone 6/iPhone 6 Plus/ iPhone 6s/iPhone 6s Plus

Nexus 9 Android 6.0.1 Chrome 47*

Galaxy Tab S 8.4 Android 4.4.2 Chrome 46*

Galaxy Tab S 10.5 Android 4.4.2 Chrome 46*

Nexus 6*

Galaxy S6*

*1 Does not support playback of Video (H.264) or audio transmission/reception *2 Setting Page and Camera Viewer is not supported

Windows 10 Home 64-bit

– Must be configured to allow use of JavaScript, and web storage – For Camera Viewer only, cookies must be enabled

iOS 8.4.1 iOS 9.3.2

– Must be configured to allow use of JavaScript, IFRAME (html tag), and web storage – For Camera Viewer only, cookies must be enabled – Setting Page and Camera Viewer is not supported on the iPhone

Android 6.0.1 Chrome 50*

Internet Explorer 11, Microsoft Edge*

Safari*

Before Use

Page 40

Steps for Setting Up the Camera

Camera Management Tool

Camera Viewer

Step 1 Preparing to Install the camera

Make preparations to use the camera via a network.

Install the necessary software

 “Installing Software” (P. 28)

Check/configure the computer and web browser security settings

 “Checking/Configuring Security Settings” (P. 31)

Use the Camera Management Tool to configure initial camera settings.

 “Configuring Initial Camera Settings” (P. 36)

Step 2 Checking the Camera Connection

Access the camera with a computer to ensure preparations have been properly completed.

Accessing the Camera to Check Videos

 Accessing the camera from the Camera Management Tool (P. 39)

 Entering an IP Address from a web browser to access the camera (P. 44)

Step 3 Installing the Camera

Install the camera to suit the environment it will be used in.

 “Installation Guide”

Step 4 Using the Camera Viewers

Operate the camera while viewing the video in the Viewer.

 “Camera Viewer” (P. 43)

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Step 5 Adjusting Advanced Settings According to its Use

Setting Page

Advanced settings can be made in the Setting Menu, such as for camera control and security, according to how the camera will be used. Advanced settings can also be made using the Camera Management Tool. For details, please refer to “Camera Management Tool User Manual”.

 “Setting Page” (P. 79)

Troubleshooting

Please refer to “Appendix” (P. 203), in case of error messages or problems.

Before Use

Page 42

Page 43

Chapter

Camera Setup

To prepare the camera for use, install the necessary software on the computer, and configuring the initial

settings for web browser security and the camera.

When initial settings are complete, access the camera and check if video can be viewed.

Page 44

Note

Installing Software

Use the setup CD-ROM included with the camera to install the necessary software.

Necessary Software

You will need the following software:

• Camera Management Tool (P. 36)

• Recorded Video Utility

• .NET Framework 3.5 SP1/.NET Framework 4.5 (unnecessary if already installed on computer)

If .NET Framework 3.5 SP1/.NET Framework 4.5 is not installed on the computer, the installer will automatically install the version appropriate for the version of Internet Explorer used on the computer.

Software Installation

 Installation Methods

The software can be installed together using [Easy Installation], or you can select which software to install using [Custom Installation].

 Installing Software

Insert the setup CD-ROM into the drive on the computer.

Confirm that all other applications have been closed.

Double-click the CD-ROM icon > [Applications] folder > [VBToolsInstall.exe].

The installation screen is displayed.

If the [User Account Control] screen is displayed, click [Yes] or [Continue].

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Select the installation method.

Confirm or select the software that will be installed.

If you select [Easy Installation], confirm the software that will be installed and click [Next].

Camera Setup

If you select [Custom Installation], select the software to be installed and click [Next].

The User License Agreement screen is displayed.

Page 46

Read through the user license agreement and click [Yes] if you accept it.

Installation starts.

Click [Exit] or [Reboot].

The Camera Management Tool icon and Recorded Video Utility icon will be displayed on the desktop.

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Note

Checking/Configuring Security Settings

Camera configuration and operation may be blocked, depending on the security functions of the operating system and web browser. Change or check security settings beforehand.

Checking Firewall Settings

To use the software included on the setup CD-ROM on computers where Windows Firewall is enabled, you may need to add each software as an application allowed to communicate via the firewall.

Even if you do not perform the following steps, you can still add the each software with the [Windows Security Alert] dialog box that is displayed when you launch the software included on the setup CD-ROM.

Click [System and Security] > [Windows Firewall] in [Control Panel].

Click [Allow an app or feature through Windows Firewall].

Camera Setup

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Note

Click [Change settings] > [Allow another app].

Select the software to use, such as [Camera Management Tool], and click [Add].

Adding the Camera IP Address as a Trusted Site

When the security level for internet sites and intranet sites is set to [High], it is necessary to add the IP address of the camera to the list of trusted sites.

• Set the camera IP address with the Camera Management Tool (P. 38).

• The IP address of the camera can also be added as a trusted site using the Camera Management Tool (P. 39).

Click [Network and Internet] > [Internet Options] in [Control Panel].

Click the [Security] tab.

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Note

Click [Trusted sites] > [Sites].

The [Trusted sites] dialog box is displayed.

Enter the IP address of the camera under [Add this website to the zone], then click [Add].

Camera Setup

• Clear the [Require server verification (https:) for all sites in this zone] checkbox if it is selected.

The camera’s IP address will be added to the [Websites] list.

• You can add IP addresses for multiple cameras by using a wildcard (*) when entering the IP address.

For example, if you enter “192.160.1.*”, all cameras that share the “192.160.1” portion of the address will be added as trusted sites.

Settings When Using Windows Server

 Adding “about:internet” and the Camera Host Name

The Viewer and the Setting Page will not launch when IE ESC (Internet Explorer Enhanced Security Configuration) is enabled in Windows Server 2008/Windows Server 2012. Before using the tools, add “about:internet” and the host name for the connected camera in the Internet Explorer “local intranet” or “trusted sites” list.

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Important

When “about:internet” is added, the security level in Windows 7 is the same as when using Internet Explorer. After using the

Important

Viewer and the Setting Page, it is recommended that you remove “about:internet” and the camera host name as necessary and restore the original security level.

 Security Settings When Using an SSL/TLS Connection

When an SSL/TLS connection to the camera is made from a web browser (Internet Explorer 9/10/11) in Windows Server 2008/Windows Server 2012, the following operations may cause the blocked content dialog box to display, and prevent further operation.

• The launching of the Viewer and the Setting Page

• Audio reception from the Viewer

This occurs when Internet Explorer Enhanced Security Configuration (IE ESC) is enabled in Internet Explorer 9/10/11. Use the procedures below to change this setting.

Click [Network and Internet] > [Internet Options] in [Control Panel].

Click the [Advanced] tab.

Clear the [Do not save encrypted pages to disk] checkbox in [Security].

Note that when Internet Explorer Enhanced Security Configuration is turned back on, the [Do not save encrypted pages to disk] checkbox also becomes enabled.

 Sound Settings for Using the Audio Functions

In Windows Server 2008/Windows Server 2012, the sound function is disabled by default. To use audio functions with the viewer, follow the steps below to enable the sound function.

Open [Control Panel] and click [Hardware].

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Click [Sound].

The [Audio Service Not Running] dialog box is displayed.

Click [Yes].

The [Sound] dialog box is displayed.

Camera Setup

Click the [Playback] tab to confirm that an audio device has been installed.

If no audio device is installed, refer to your computer manual.

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Note

Configuring Initial Camera Settings

To use a camera, it is necessary to first set the administrator account for the camera, then configure the network settings, and then connect the camera and computer via the network. Use the Camera Management Tool to configure these settings. This section describes the procedure for configuring the initial settings for a camera with the factory default settings, such as the administrator account and the network settings using the Camera Management Tool.

For details on using the Camera Management Tool, please refer to “Camera Management Tool User Manual”.

Launching the Camera Management Tool

Launch the Camera Management Tool that was installed onto the computer from the setup CD-ROM.

Connect the camera and computer to the same network and turn on the power.

Double-click the [Camera Management Tool] icon on the desktop.

The Camera Management Tool launches and the main screen is displayed.

Searching for Cameras

Search for cameras connected to the same network as the computer in which the Camera Management Tool is installed, and add them to the camera list.

Cameras with the factory default settings are configured to obtain an IP address from the DHCP server. Detect the camera using a DHCP environment or an IPv6 environment. If you configure the settings using other environments, please refer to “Accessing the Camera from Web Browser” (P. 40).

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Note

Click the [Search Cameras] icon.

The [Search Cameras] dialog box is displayed.

Click [Search].

Detected cameras will be displayed in the camera list. When a dialog indicating that a camera requiring an administrator to be registered has been found, click [OK].

Camera Setup

If a camera is not detected, even though it is connected to the same network, click again to perform detection.

 Registering the Administrator Account

Select a camera in the camera list and click the [Camera Settings] > [Register Administrator Account].

Alternatively, double-click [Admin Required] for [Connection Status].

The [Register Administrator Account] dialog box is displayed.

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Set the Administrator Name and Administrator Password.

(1)

(2)

(3)

(1) [Administrator Name]

Enter the administrator name using only alphanumeric characters, hyphens, and underscores.

(2) [Administrator Password]

Enter the administrator password.

(3) [Confirm Administrator Password]

Enter the administrator password again for confirmation.

Click [OK].

A dialog confirming whether you want to reboot the camera is displayed. Click [OK] to reboot the camera. [Connection Status] will change to [Connectable] after the camera is rebooted.

Setting up Networks

Configure the network settings of the camera. Select the camera in the camera list, click [Network] in [Camera Settings] > [Basic Camera Settings], and configure the settings. The Camera Management Tool also enables you to select multiple cameras from the camera list to configure.

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Adding the Camera’s IP Address to Trusted Sites

Note

Camera Setup

When the security level for internet sites and intranet sites is set to [High] in Internet Explorer, it is necessary to add the IP address of the camera to the list of trusted sites.

Select a camera from the camera list.

Click the [Maintenance] menu > [Add to Trusted Sites].

A confirmation message is displayed.

Click [Yes].

The camera will be added as a trusted site for Internet Explorer.

The added information will be loaded when Internet Explorer is restarted. Close and restart Internet Explorer if it is running.

Checking the Video

After configuring the initial settings of the camera, access the camera to check whether video is displayed correctly.

Launch the Camera Management Tool (P. 36)

Select the camera to open the Viewer in the camera list.

Click [Viewer].

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The authentication screen for the Viewer is displayed (P. 45).

Note

Important

Enter the administrator name and administrator password (P. 37), and click [OK].

The web browser starts and the Camera Viewer is displayed.

Accessing the Camera from Web Browser

Cameras with the factory default settings are configured to obtain an IP address from the DHCP server. However, you can access a camera connected to a network environment without a response from the DHCP server by entering a specific IP address (192.168.100.1).

The web browser only starts when [Connectable] or [Connectable (error)] is displayed for [Connection Status].

• You can only access a camera 30 seconds after connecting the camera to the network environment without a response from the DHCP server using the 192.168.100.1 IP address.

• If there is a response from the DHCP server after 30 seconds has elapsed, the camera switches to the address assigned by the DHCP server.

• When accessing a camera by entering 192.168.100.1 in a web browser, set the computer to an IP address with the same subnet (255.255.255.0).

• If multiple cameras with the factory default settings exist on the same network, the cameras cannot be accessed.

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Launch the web browser.

Enter 192.168.100.1, and press the Enter key.

The [Initial Settings] top page will be displayed.

Enter the administrator name and administrator password, and click [Apply].

After the camera reboots, the Setting Page is displayed and you can configure the settings.

Camera Setup

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Page 59

Chapter

Camera Viewer

Use the web browser to access the Viewer in the camera to perform camera operations, view live video, and

check the status of events.

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Note

Viewing Video with the Camera Viewer

You can start the Camera Viewer to switch users and check/configure the status of the camera as well as the video display.

If you open another window or tab to access the camera while an authenticated web page is displayed, the authentication information of the displayed web page may be discarded. In this case, enter the authentication information again.

Launching the Camera Viewer

You can enter the IP address set with the Camera Management Tool (P. 38) directly into a web browser to display the Setting Page of the camera, and start the Viewer from the Setting Page.

For details on settings in the Camera Management Tool, please refer to “Camera Management Tool User Manual”.

Launch the web browser.

Enter the IP address, and press the Enter key.

The authentication screen for Setting Page will be displayed.

Enter the Administrator Name and Administrator Password (P. 37) and click [OK].

The Setting Menu is displayed.

You can set [Basic] > [Viewer] > [General] > [Default Page] to [Display Viewer] in the setting menu to set the Viewer as the default page (P. 98).

Click [Viewer].

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The authentication screen for the Viewer is displayed.

Authentication screen for the Setting Page Authentication screen for the Viewer

Enter the administrator name and administrator password (P. 37), and click [OK].

The Camera Viewer is displayed.

Camera Viewer

 User Authentication

When you use the Viewer and the Setting page, an authentication screen is displayed, and you are prompted to enter a user name and password. If you enter the wrong user name or password, you will not be able to connect to the camera. Enter the correct user name and password and connect to the camera. When [Basic] > [Viewer] > [Viewer Settings] > [User Authentication] on the Setting Page is set to [Do not authenticate], the authentication screen is not displayed when connecting the Viewer.

The administrator name and administrator password are set using the Camera Management Tool (P. 37).

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Note

Important

• Change the administrator password periodically to enhance system security. Do not forget the new password.

• Restore factory default settings if you have forgotten the administrator account (P. 222). However, you will become unable to connect to the camera because the administrator account is also initialized. Use the Camera Management Tool to configure the initial settings (P. 36).

• It is strongly recommended that you clear the [Remember my credentials] checkbox when an authorized user shares a Viewer on the same computer.

• Only administrators can connect to a camera using the Setting Page.

• When IE ESC (Internet Explorer Enhanced Security Configuration) is enabled in Windows Server 2008/Windows Server 2012, the blocked content dialog box may be displayed when attempting to access the Setting Page or the viewer. If this happens, please register the camera IP address as a trusted site (P. 32).

Switching to the Administrator or an Authorized User

If [Basic] > [Viewer] > [Viewer Settings] > [User Authentication] is set to [Do not authenticate] on the Setting Page, an authentication screen is not displayed when connecting to the Viewer, and you can use the Viewer as a guest user. Guest users cannot perform some operations with the Viewer, but you can also switch the user in order to use the Viewer as an administrator or authorized user.

Click the [Main] button.

The [Main] menu will be displayed.

Click [Switch Users].

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The user authentication window is displayed.

Note

Enter a user name and password and click [OK].

The Viewer for the user entered for user authentication is displayed.

Camera Viewer

In environments without a proxy server, select [Network and Internet] > [Internet Options] > the [Connections] tab > [LAN settings], and clear the [Automatically detect settings] checkbox in [Control Panel].

 Camera Viewer Access Restrictions

You can set authorized users, which require user authentication, and guest users, which do not require authentication. The functions that each user can use in the Camera Viewer depend on the privileges assigned to the user (P. 92).

Administrator:

The user assigned all privileges. Access the Viewer using the administrator name and password registered for the administrator account (P. 37). The administrator can disable all the privileges of an authorized user or a guest user, and completely prohibit authorized users and guest users from accessing the camera.

Authorized user:

An authorized user has higher privileges than a guest user. It is necessary to register the user name and password (P. 91).

Guest user:

This user can only use a limited set of functions. Can access the Viewer without performing user authentication.

The four types of privileges for using the Viewers are privileged camera control, camera control, video distribution and audio distribution. The scope of each privilege and whether it can be granted to a user is shown below.

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Note

Privilege

Important

Scope of Privilege

Grant to Authorized Users

Privileged Camera Control

Can perform the most operations after the administrator.

Camera Control Video Distribution Audio Distribution

Can perform some Viewer operations.

View Video with the Viewer

Receive Audio with the Viewer

Yes Yes Yes Yes

Grant to Guest Users No Yes Yes Yes

If an item in [Privileged Camera Control], [Camera Control], or [Video Distribution] is set to [Enable], the items above and to the right of that item are also set to [Enable]. If an item is set to [Disable], the items below and to the left of that item are also set to [Disable]. In the rows, more powerful privileges are on the left and less powerful privileges are on the right. However, audio distribution can be set separately. In the columns, authorized users have higher privileges than guest users.

• Multiple computers cannot connect to a single camera at the same time using the same administrator account. An authorized user or a guest user can connect to the camera from multiple computers at the same time. However, when controlling the camera, authorized users are given priority of the camera control, and guest users are placed in a queue.

• [Basic] > [Viewer] > [General] > [Default Page] must be set to [Display Viewer] to enable authorized users and guest users to connect to the camera.

• With the factory default settings, authorized users are assigned privileges for camera control.

• With the factory default settings, guest users are assigned privileges for camera control, video distribution, and audio distribution.

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Camera Viewer Screen

(T)

(S)

(2)

(3)

(4)

(5)

(6)

(8)

(9)

(10)

(11)

(7)

(17)

(18)

(19)

(20)

(21)

(22)

(24)

(25)

(14)

(12)

(13)

(15)

(1)

(22)

(23)

(16)

(A)

(B)

(C)

(D)

(K)

(L)

(M)

(N)

(R)

(U)

(V)

(17) (20)(18) (19)

(E)

(F)

(G)

(H)

(I)

(J)

(O)

(P)

(Q)

The privileges required for operating the Viewer are indicated with the following symbols.

Administrator Privileges

Privileged Camera Control or higher privileges

Camera Control or higher privileges

No Symbol Video Distribution or higher privileges

Audio Distribution privileges

Camera Viewer

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(1) Video Display Area

S30VE

Displays video received from the camera.

(2) [Reconnect] Button

Reconnects to the camera. Can be operated when the Viewer is not connected to the camera.

(3) [Full Screen Mode] Button

Video is displayed in full screen mode (P. 56).

(4) [Switch Area Zoom/Drag to Move] Button

Switch between Area Zoom and Drag to Move functions for dragging in the video display area (P. 61).

(5) [BLC] (Back Light Compensation) Button

Turns on/off backlight compensation. This control is effective when the video is dark due to backlight (P. 65).

(6) [Memory Card Recording] Button

Start and stop video recording to a memory card (P. 72).

(7) [Obtain/Release Camera Control Privileges] Button

Obtain and release the camera control privileges (P. 59).

(8) [Snapshot] Button

Open the snapshot panel and display a still image of the moment you clicked the button in the control display area (P. 71).

(9) [Viewer PTZ] Button

Starts/stops the Viewer PTZ. When started, the Viewer PTZ panel is displayed in the control display area (P. 67).

(10) [Digital PTZ] Button

Starts/stops the Digital PTZ. When started, the Digital PTZ panel is displayed in the control display area (P. 68).

(11) [Panorama Display] Button

Displays the panorama display panel in the control display area (P. 63).

(12) [Close] Button

Closes the panels displayed in the control display area.

(13) Snapshot Tab

Click this to switch the control display area to the snapshot panel (P. 71).

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(14) Viewer PTZ/Digital PTZ Tab

Click this to switch the control display area to the Viewer PTZ/Digital PTZ panel (P. 67).

(15) Panorama Display Tab

Click this to switch the control display area to the panorama display panel (P. 63).

(16) Control Display Area

Click (13), (14), or (15) to display the snapshot panel, Viewer PTZ/Digital PTZ panel, or panorama display panel.

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(17) [Main] Menu

(A)

(B)

(C)

(D)

(E)

(F)

(G)

(H)

(I)

(J)

Switches the language or user, and switches the Setting Page or Mobile Camera Viewer.

(A) [Language] Button

Switches the display language.

(B) [Switch Users]

Use this to log in as an administrator or authorized user (P. 46).

The screen switches to the Setting Page (P. 80).

(D) [Mobile Camera Viewer]

Switches the connection to the Mobile Camera Viewer. For details on Mobile Camera Viewer, please refer to “Mobile Camera Viewer Operation Guide”.

Camera Viewer

(18) [Video and Audio] Menu

Configures the video display size and audio transmission/reception of the Viewer.

(E) Video Size

Select the video reception size and video format from the camera (P. 55).

(F) H.264 Reception

Selects whether to enable or disable H.264 video reception (P. 55). For guest users, [H.264] is displayed if [Enable] is set in [Basic] > [Viewer] > [Viewer Settings] > [H.264 for Guest Users] on the Setting Page (P. 99).

(G) Display Size

Select the video display size for the screen (P. 55).

(H) Maximum Frame Rate

Select the maximum frame rate for JPEG video (P. 56).

(I) Audio Reception

Start/stop audio reception from the camera and set the volume (P. 74).

(J) Audio Transmission

Start/stop audio transmission from the camera, and set the volume and transmission time (P. 74).

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(19) [Camera Operation] Menu

(K)

(L)

(M)

(N)

(O)

(P)

(Q)

S30VE

S910F

S30VE

S910F

S30VE

S910F

S30VE

S910F

Sets the pan/tilt/zoom, focus, exposure, and day/night switch of the camera.

S30VE

(K) Pan/Tilt

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Operate a button to move the angle in the direction of the arrow (P. 63).

(L) Pan/Tilt Speed

Select the operating speed for the pan/tilt buttons (P. 63).

(M) Zoom

S30VE

Operate a button to zoom in and zoom out (P. 63).

(N) Zoom Speed

S910F

Select the operation speed for the zoom button (P. 63).

(O) Focus

S30VE

Sets the camera to focus on the subject (P. 64).

(P) Exposure Compensation

Corrects the exposure according to the brightness of the subject (P. 64).

(Q) Day/Night

Set a capture mode suited to the brightness of the camera installation environment (P. 65).

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(20) [Event and Input/Output] Menu

(R)

(S)

(T)

(U)

(V)

S30VE

Enables you to check the output operations and input status of an external device, the detection status of the intelligent function and the status of linked events.

Camera Viewer

(R) External Device Output

Use external device output (P. 76).

(S) External Device Input

Displays the status of the external device input signal for each input source (P. 76).

(T) Intelligent Function (Video Detection)

Displays the status of video detection by the intelligent function for each detection setting number (P. 76).

(U) Intelligent Function (Audio Detection)

Displays the status of [Volume Detection] (P. 77).

(V) Linked Events

Displays the status of linked events (P. 77).

(21) Information Display

Information, warning and error messages are displayed (P. 54).

(22) Pan/Tilt Slider

Drag the sliders to pan (horizontally) or tilt (vertically) the camera (P. 60).

(23) Zoom Slider

Turn the knob to operate the zoom in (telephoto)/zoom out (wide-angle) function of the camera (P. 60).

(24) Preset Selection Menu

Selects a preset registered in the camera in advance (P. 65).

(25) [Home Position] Button

Move the camera angle to the home position (P. 65).

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Checking Information

Information Display

Information, such as the frame rate, camera pan/tilt/zoom values and descriptions of each function, is displayed in the Information Display. Warning and error messages will also be displayed here if there are problems with camera operations or systems.

For details on the information displayed, please refer to “List of Viewer Messages” (P. 220).

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Changing the Reception Video Size and Display Screen

(1)

(2)

(4)

(3)

Size

You can set the size and format of the video received from the camera and the size of the display screen on the computer.

Changing the Reception Video Size/Format and Display Screen Size

Open the [Video and Audio] menu and configure the video received from the camera.

(1) Video Size Setting

Select the size and format of video received from the camera. The sizes that can be selected depend on the setting in [Basic] > [Video] > [All Videos] > [Video Size Set] on the Setting Page (P. 95).

Camera Viewer

[Video Size Set] Setting

1920 x 1080 / 960 x 540 / 480 x 270

1280 x 720 / 640 x 360 / 320 x 180

1280 x 960 / 640 x 480 / 320 x 240

* If you enable [H.264] (make it purple), the H.264 video size is added to the menu.

(2) H.264

Enable this (make it purple) to receive the H.264 video. If you click this when it is disabled (gray), the [CANON SOFTWARE LICENSE AGREEMENT] dialog box is displayed. Click [Yes] to accept the terms of the license agreement. The decoder is downloaded from the camera, enabling H.264 video reception. The [CANON SOFTWARE LICENSE AGREEMENT] dialog box is not displayed for a guest user.

(3) Display Size Setting

The sizes that can be configured depend on the setting in [Basic] > [Video] > [All Videos] > [Video Size Set] on the Setting Page (P. 95).

Selectable Video Size

JPEG H.264*

480 x 270 960 x 540 1920 x 1080

320 x 180 640 x 360 1280 x 720

320 x 240 640 x 480 1280 x 960

• The sizes set with [Video Size] in [Basic] > [Video] > [H.264(1)] or [H.264(2)] on the Setting Page (P. 96), determine the sizes displayed in the menu.

• When [H.264(2)] is set to [Enable] in [Basic] > [Video] > [H.264(2)] on the Setting Page (P. 97), both the [H.264(1)] and [H.264(2)] video sizes are displayed in the menu.

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[Video Size Set] Setting Selectable Screen Size Remarks

Actual Pixels 480 x 270

1920 x 1080 / 960 x 540 / 480 x 270

1280 x 720 / 640 x 360 / 320 x 180

1280 x 960 / 640 x 480 / 320 x 240

(4) Max. Frame Rate (JPEG)

You can select the maximum frame rate for JPEG video. The setting is not selectable when displaying H.264 video in the video display area.

960 x 540 1920 x 1080 Fit to Window

Actual Pixels 480 x 270 640 x 360 1280 x 720 Fit to Window

Actual Pixels 480 x 360 640 x 480 1280 x 960 Fit to Window

Displaying in Full Screen Mode

[Actual Pixels] displays the video at the size at which it is being captured. [Fit to Window] displays the video at the maximum size possible in the web browser window.

You can display the video display area in full screen mode by clicking the [Full Screen Mode] button in the upper right of the Viewer.

Menus

When the full screen view is used, the menu panels required for controlling the camera are displayed on the bottom of the screen, as with the Camera Viewer screen. The privileges required for operating the menu panel are indicated with the following symbols.

Administrator Privileges

Privileged Camera Control or higher privileges

Camera Control or higher privileges

No Symbol Video Distribution or higher privileges

Audio Distribution privileges

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(1) Menu Area Display Switch Button

(5)

(2)

(1) (7) (9)(3)

(4) (8)(6)

(A)

(B)

(C)

(D)

(E)

(M)

(N)

(K) (L)(J)

(F)

(G)

(I)(H)

S30VE

S910F

Switches between displaying and hiding the menu bar.

(2) [Reconnect] Button

Reconnects to the camera. Can be operated when the Viewer is not connected to the camera.

(3) Full Screen Mode Switch Button

Returns the video display area to the regular view.

(4) [Video and Audio] Menu

Configures the video display size and audio transmission/reception of the Viewer.

(A) Video Size

Sets the reception video size from the camera (P. 55).

(B) H.264

Selects whether to enable/disable H.264 video reception (P. 55).

Selects the maximum frame rate for JPEG video (P. 55).

Camera Viewer

(D) Audio Reception

Plays/stops the received audio and sets the volume (P. 74).

(E) Audio Transmission

Plays/stops the transmitted audio and sets the volume and audio transmission time (P. 74).

(5) Camera Operation Menu

Performs the basic settings and operations of the camera.

(F) Preset

Selects a preset registered in the camera in advance (P. 65).

(G) Focus

Sets the camera to focus on the subject (P. 64).

(H) Exposure Compensation

(I) Day/Night

Corrects the exposure according to the brightness of the subject (P. 64).

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Set a capture mode suited to the brightness of the camera installation environment (P. 65).

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S800VE

(J) Switch Area Zoom/Drag to Move

Switch between Area Zoom and Drag to Move functions for dragging in the video display area (P. 61).

(K) Pan/Tilt/Zoom

If you enable this button (make it purple), the pan/tilt sliders , and the zoom slider are displayed on the screen to perform operations. The pan slider is displayed on the bottom of the screen, the tilt slider on the left edge of the screen, and the zoom slider on the right edge of the screen.

(L) BLC (Back Light Compensation)

Turns on/off backlight compensation (P. 65).

(M) Home Position

Move the camera angle to the home position (P. 65).

(N) Obtain/Release Camera Control Privileges

Obtain and release the camera control privileges (P. 59).

(6) Event and Input/Output Menu

Use external device output (P. 76).

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(7) Snapshot

Displays the still image displayed when the button was clicked by opening the snapshot panel (P. 71).

(8) Memory Card Recording

Start and stop video recording to a memory card (P. 72).

(9) Information Display

Information, warning and error messages are displayed (P. 54).

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Operating the Camera

Important

Camera control privileges not obtained

Control privileges obtained

This section describes the operations and configuration required for using the camera, such as obtaining camera control privileges, setting the angle and focus.

It is necessary to obtain the camera control privileges to perform the operations and configuration as first described in this section.

Obtaining Camera Control Privileges

To use the camera, you must obtain control privileges with the Viewer. If you have not yet obtained camera control privileges, click the [Obtain/Release Camera Control Privileges] button.

Camera Viewer

You will obtain control privileges and be able to use the buttons on the Viewer. The center of the [Obtain/Release Camera Control Privileges] button turns green while you have control privileges.

 Camera Control Privilege Status Indicator

Depending on the camera control privilege status, the [Obtain/Release Camera Control Privileges] button appearance changes as follows.

Appearance Control Privilege Status Explanation

Control privileges not obtained Camera control privileges have not been obtained.

Waiting for control privileges

When a guest user is waiting to obtain camera control privileges, the remaining time is counted down.

Control privileges obtained Camera control privileges have been obtained.

Control privileges obtained (remaining control time)

After a guest user has obtained camera control privileges, the time that the user can retain control privileges in priority over other guest users is counted down.

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Note

Important

• Multiple users cannot obtain control privileges simultaneously.

Important

S30VE

S910F

S30VE

S910F

S30VE

S800VE

Zoom Slider Drag upward to zoom in (telephoto), drag downward to zoom out (wide-angle).

Tilt Slider Move the camera vertically.

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Pan Slider Move the camera horizontally.

• The Obtain/Release Camera Control Privileges button is displayed for authorized users and guest users if [Camera Control] is selected in [Basic] > [User Management] > [User Authority] on the Setting Page.

• Administrators can take away camera control privileges from authorized users or guest users. Authorized users can also take away camera control privileges from guest users. A user with lower privileges cannot obtain camera control privileges while a user with higher privileges has camera control privileges. Once finished, the administrator should always exit the Viewer or click the [Obtain/Release Camera Control Privileges] button to release the control privileges.

Using Pan/Tilt/Zoom

You can pan, tilt and zoom the camera to set the camera angle.

The camera is designed to last for a total of 50,000 round-trip pan/tilt operations. For example, the camera will last for approximately six years if it performs 25 round-trip operations per day. If the durability limit for pan/tilt operations is exceeded, the camera may not be able to perform focus and zoom operations correctly.

• Camera operations using clicking and dragging, do not offer a high precision control of the camera.

• The administrator can operate the camera regardless of view restrictions. Authorized and guest users can only operate the camera within the restricted view.

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 Clicking on the Video Display Area or Use the Sliders

Moving by Clicking on the Video Display Area

If you click in the video display area, the camera angle will change to center on the mouse pointer location. If the camera angle does not center on the desired location with a single click, repeat the operation.

• Click operations are not available in the video display area while using the Viewer PTZ or Digital PTZ.

• Click operations in the video display area become available after starting the Viewer PTZ or Digital PTZ.

Moving Using the Sliders

Drag the pan and tilt sliders to pan and tilt the camera. Drag the zoom slider to zoom the camera. The slider can also move by clicking directly on the slider bar.

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Note

Slider operations cannot be performed unless you start the Viewer PTZ or Digital PTZ.

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Digital Zoom Range

Optical Zoom Range

Sliders Used for Digital Zoom

If you set [Camera] > [Camera] > [Camera Control] > [Digital Zoom] to [Enable] on the Setting Page (P. 100), the digital zoom range (orange) will be displayed on the zoom slider and you will be able to use digital zoom.

• The zoom ratio (digital zoom ratio) is displayed in the information display.

• With digital zoom, image quality is reduced as the zoom ratio increases.

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 Using Area Zoom/Drag to Move

Camera Viewer

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You can drag on the video display area to zoom in and out, and change the camera angle.

You cannot use Area Zoom or Drag to Move when using Viewer PTZ or Digital PTZ.

Using Area Zoom to Zoom In and Out

Click the [Switch Area Zoom/Drag to Move] button to enter (Area Zoom) mode.

Drag out a frame in the video display area.

Drag left-to-right to define an area to zoom in on. Drag right-to-left to draw out a frame in which will appear a preview of the video display area that will be zoomed out to.

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When operating in Area Zoom mode, an icon (zoom in: ; zoom out: ) is displayed in the frame.

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To stop Area Zoom, right-click with the left mouse button held down, and the frame is displayed.

Release the mouse button.

When dragged left-to-right, the camera will zoom in until the area in the frame fills the video display area. When dragged right-to-left, the camera will zoom out, centered around the area in the frame.

Using Drag to Move to Change the Camera Angle

Click the [Switch Area Zoom/Drag to Move] button to enter (Drag to Move) mode.

In the video display area, drag in the direction you would like to change the camera angle. An arrow will be

displayed.

The camera angle will move in the direction of the arrow. The maximum length of the arrow is half the width and height of the video display area, and movement speed increases with the length of the area.

When using Drag to Move, the pan/tilt sliders will not move.

Release the mouse button.

The camera will stop.

 Using [Pan/Tilt/Zoom] in the [Camera Control] Menu

Open the [Camera Operation] menu and perform camera pan, tilt, and zoom operations.

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(1) [Pan/Tilt]

The camera angle will move in the direction of each arrow. Movement will continue while you hold the button down, and stop when you release it. Click the center button to move the camera angle to the midpoint of the pan/tilt range of motion. However, if a view restriction is set (P. 115) and the midpoint is outside the restrict view area, the camera angle moves to the edge of the restrict view area.

Camera Viewer

(2) Pan/Tilt Speed

Set the operation speed by the [Pan/Tilt] button.

(3) [Zoom]

Click the buttons to zoom in and out. Movement will continue while you hold the button down, and stop when you release it.

(4) Zoom Speed

Set the operation speed by the [Zoom] button.

Even if you change the pan/tilt speed or zoom speed setting, the speed of pan/tilt/zoom operations on the slider or panorama does not change.

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 Operating the Camera with the Panorama Display Panel

You can operate the camera using the frames within the panorama display panel. To display a panorama image in the panorama display panel, you must create the image and save it to the camera (P. 110).

Click the [Panorama Display] button.

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The [Panorama Display] panel is shown in the control display area.

Use the frame in the panorama display panel to pan/tilt/zoom the camera.

The frame indicates the area being captured by the current camera.

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Move or Zoom by Dragging

Note

Frame

Click inside the frame and drag it to pan and tilt the camera. If you click and drag outside the frame, a new frame will be drawn. The camera will pan/tilt/zoom to capture the area in the frame. If you drag an edge of the frame to change its size, the camera will zoom in or out to capture the area in the frame.

Move by Clicking

If you click outside the frame, the frame will move and center on that point, panning and tilting the camera.

Adjusting Video

Open the [Camera Operation] menu to operate focus, exposure compensation, and day/night function.

 Focusing

Focus on the subject.

[Auto]

Focusing is performed automatically.

[Manual]

You can click and hold the (Near) and (Far) buttons to adjust the focus in the near and far directions.

[Fixed at infinity]

You can set the focus so that it is fixed near infinity.

• For cautions on using Focus, see the “Important” section on P. 105.

• For information on the range of focus, please refer to the table on P. 105.

 Setting the Exposure Compensation

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Adjust the brightness of the video. Move the slider to a negative value to make the video darker or a positive value to make the video lighter.

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Note

Important

• Cannot be set when [Exposure] is set to [Manual] on the Setting Page (P. 105).

Important

• Cannot be set when [Smart Shade Control] is set to [Auto] on the Setting Page (P. 107).

 Switching Day/Night

Set the shooting mode according to the brightness of the installation environment of the camera.

For details on this function, see [Day/Night] on “Setting Page” (P. 109).

• Day/night can be set by the administrator and authorized users with privileged camera control.

• For cautions on using Day/Night, see the “Important” section on P. 109.

Using Backlight Compensation

Click [BLC] to brighten video that is dark due to backlight.

Camera Viewer

The back light compensation button becomes active (purple) while backlight compensation is being performed. Click the button again to cancel backlight compensation.

• You cannot use the [BLC] button if [Smart Shade Control] is set to [Auto] on the Setting Page.

• You cannot use the [BLC] button if [Exposure] is set to [Manual] on the Setting Page.

If bright areas are overexposed, use [Smart Shade Control] on the Setting Page.

Using Presets or the Home Position

It is possible to control the camera using a preset or home position registered to the camera in advance. When you click the preset selection menu and select a preset from the list that is displayed, the camera will switch to the registered settings of the selected preset. Clicking the [Home Position] button will move the camera angle to the registered settings of the home position.

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Note

[Home Position] Button

Preset Selection Menu

The registered preset is displayed in the preset selection menu.

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Note

Viewer PTZ and Digital PTZ

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Viewer PTZ and Digital PTZ are both functions which allow easy panning, tilting and zooming using the digital zoom.

Viewer PTZ Digital PTZ

Enlarges the specified part of the video transmitted from the camera and then displays it in the viewer.

The size of the received data is large. The size of the received data is small.

Camera control is not required. Camera control is required.

PTZ operation can be performed independently for each Viewer.

Custom trim size Five levels of trim size

Magnifying and Display Part of Video (Viewer PTZ)

You can use the Viewer PTZ to magnify part of a video (using digital zoom) without moving the camera. This feature does not use the camera’s pan, tilt, or zoom features, making it useful for situations like the use of the intelligent function, where you do not want to change the camera position.

Transmits only the cropped part of the entire area that can be captured by the camera.

Independent operation cannot be performed by each Viewer. If multiple Viewers are connected, the same Digital PTZ display is applied to the other Viewers.

Camera Viewer

You cannot perform camera operations by clicking/dragging in the video display area while using the Viewer PTZ.

• You cannot record the video magnified with the Viewer PTZ.

• You can display the magnified video in full screen mode when using the Viewer PTZ.

Click the [Viewer PTZ] button.

The [Viewer PTZ] button changes active (purple), and the Viewer PTZ panel is displayed in the control display area. Initially, the preview frame (light blue) surrounds the entire video.

In the Viewer PTZ panel, drag an edge of the preview frame to make it smaller.

The video of the area inside the preview frame is magnified to fill the video display area.

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Note

Move the frame to the area you would like to magnify and resize the frame as desired.

Preview Frame

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Move or Resize by Dragging

Press the mouse button inside the frame and drag it to move the preview frame. If you press the mouse button and drag outside the frame, a new preview frame will be drawn. You can resize the preview frame by dragging an edge of the frame.

Move by Clicking

If you click outside the frame, the preview frame will move and center on that point.

Move or Resize Using the Sliders You can use the pan/tilt sliders in the video display area to move the preview frame. You can use the zoom slider to resize the preview frame.

The Viewer PTZ uses digital zoom, so the higher the digital zoom ratio, the lower the quality of the video.

Exiting Viewer PTZ

The Viewer PTZ exits if you perform one of the following operations.

• Click the Viewer PTZ button to disable it.

• Click the Digital PTZ button to start the Digital PTZ.

You can also perform the following operations to retain the zoomed view of the video display area without exiting the Viewer PTZ while the Viewer PTZ button is active (purple).

– Click the [Close] button on the control display area to close the Viewer PTZ panel. – Click the snapshot tab or panorama display tab to switch the panel in the control display area.

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Cropping and Displaying Part of an Image (Digital PTZ)

You can use the Digital PTZ panel to crop and display part of a camera image in the image display area.

If you enable Digital PTZ while receiving H.264 video, the received video is switched to JPEG.

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Cropping Video With Digital PTZ Panel

Note

Important

Preview Frame

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Click the [Digital PTZ] button.

The [Digital PTZ] button changes active (purple), and the Digital PTZ panel is shown in the control display area.

In the Digital PTZ panel, move and resize the preview frame.

The preview frame operations are the same as with the Viewer PTZ (P. 67). The preview frame size can be set to any of 5 sizes. The screen sizes according to the setting in [Basic] > [Video] > [All Videos] > [Video Size Set] (P. 95) on the Setting Page.

• When the aspect ratio 16:9 is selected: 640 x 360, 512 x 288, 384 x 216, 256 x 144, 128 x 72

• When the aspect ratio 4:3 is selected: 640 x 480, 512 x 384, 384 x 288, 256 x 192, 128 x 96

Camera Viewer

The preview frame will move in steps. Fine-tuned movement is not possible.

The video of the area inside the manipulated preview frame is magnified to fill the video display area.

Even if the camera angle is changed due to a slider operation or preset, the position of the preview frame on the Digital PTZ panel is fixed.

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Note

The Digital PTZ uses digital zoom, so the higher the digital zoom ratio, the lower the video quality.

Note

Using Presets or the Home Position

You can use a registered preset or home position to specify the range for Digital PTZ. If you select a preset, the preview frame on the Digital PTZ panel moves to the preset position, and the video inside the frame is displayed in the video display area.

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Exiting Digital PTZ

The Digital PTZ exits if you perform one of the following operations.

• Click the [Digital PTZ] button to disable it.

• Click the [Viewer PTZ] button to start the Viewer PTZ

You can perform the following operations to continue Digital PTZ while the [Digital PTZ] button is active (purple).

– Click the [Close] button on the control display area to close the Digital PTZ panel. – Click the snapshot tab or panorama display tab to switch the panel in the control display area.

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Saving Snapshots

You can take snapshots while checking the video in the video display area.

Click the [Snapshot] button at the moment you want to capture a still image.

The snapshot panel is opened in the control display area and the still image from the instant that the button was clicked is displayed. If you click the [Snapshot] button again, the image displayed in the Snapshot panel will be updated.

To save the snapshot, right-click on the Snapshot panel.

Camera Viewer

Click [Save picture as] in the menu that is displayed.

Enter the desired file name and save the snapshot.

• The snapshot is saved as a JPEG file.

• The saved snapshots are the same size as the reception video size.

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Recording Video to a Memory Card

Important

Manually record video being displayed in the video display area to a memory card inserted in the camera.

• You can manually record video if the following conditions have been met.

– The memory card inserted in the camera is mounted. – [Operation Settings] is set to [Save Logs and Videos] in [Memory Card] > [Memory Card Operations] (P. 194) on the Setting Page.

• The format and size of the video recorded to a memory card depends on the settings configured on the Setting Page.

– Video format: [Memory Card] > [Memory Card Operations] > [Video Format] (P. 195) – Video size: JPEG [Basic] > [Video] > [JPEG] > [Video Size: Upload / Memory card]

H.264 [Basic] > [Video] > [H.264(1)] or [H.264(2)] > [Video Size]

Recording Videos Manually

If you have not obtained camera control privileges, click the [Obtain/Release Camera Control Privileges] button to

obtain the privileges.

Click the [Memory Card Recording] button.

The display of the [Memory Card Recording] button will change during video recording.

Recording

Recording (while camera control privileges are not obtained)

Not recording (while camera control privileges are obtained)

Not recording (while camera control privileges are not obtained, or when no memory card is mounted to the camera)

To stop video recording, click the [Memory Card Recording] button again.

• Video manually recorded to the memory card will automatically be terminated after 300 seconds of recording.

• When recording manually, do not change the settings in the [Setting Page]. Doing so may result in the termination of the manual recording.

• While manually recording to the memory card, you can continue to record even if you release camera control privileges or disconnect the camera.

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Confirming Recorded Video

Use the Recorded Video Utility to confirm and play back the video manually recorded to a memory card. For details, please refer to “Recorded Video Utility User Manual”.

Camera Viewer

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Receiving/Transmitting Audio

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Open the [Video and Audio] menu to set the audio reception from the camera, the audio transmission from the Viewer and the corresponding volumes.

Receiving Audio

Receive audio from the built-in microphone and play it back in the Viewer.

In the [Video and Audio] menu, click the [Audio Reception] button.

Audio reception starts. The [Audio Reception] button icon will change to active (purple) while receiving audio.

In [Output Volume], adjust the volume to an appropriate level using the slider.

• To receive audio, you must set [Video and Audio] > [Audio] > [General Sound] > [Audio Input] to [Enable] (P. 132) and set [Video and Audio] > [Audio] > [Audio Server] > [Audio Transmission from the Camera] to [Enable] (P. 133) on the Setting Page.

• While the icon is active (purple), audio is constantly received even if you close the [Video and Audio] menu. However, even if the icon is active (purple), audio input from the microphone will not be received because there is no sound sent from the camera in the following cases.

– While the camera is performing a pan/tilt operation when [Mute During Pan/Tilt] is set to [Mute] in [Video and Audio] > [Audio]

> [General Sound] on the Setting Page (P. 133)

– While the administrator is transmitting audio when [Audio Communication Method] is set to [Half Duplex] in [Video and Audio]

> [Audio] > [General Sound] on the Setting Page (P. 133)

• To use the audio function in environments that use a proxy server, select [Use a proxy server for your LAN] in [Network and Internet] > [Internet options] > [Connections] tab > [LAN settings] > [Proxy server] in [Control Panel], then specify the camera IP address in [Advanced] > [Exceptions].

Transmitting Audio

You can transmit audio received from an external device connected to the computer to a speaker with an amplifier connected to the camera.

In the [Video and Audio] menu, select the maximum audio transmission time.

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Click the [Audio Transmission] button.

Audio transmission starts. The [Audio Transmission] button icon will change to active (purple) while transmitting audio.

In [Input Volume], adjust the volume to an appropriate level using the slider.

• To transmit audio, you must first set [Video and Audio] > [Audio] > [Audio Server] > [Audio Reception from Viewer] to [Enable] on the Setting Page (P. 133).

• While the icon is active (purple), audio is constantly transmitted even if you close the [Video and Audio] menu.

• To use the audio function in environments that use a proxy server, select [Use a proxy server for your LAN] in [Internet options] > [Connections] tab > [LAN settings] > [Proxy server] in the Internet Explorer, then specify the camera IP address in [Advanced] > [Exceptions].

• Only the Administrator can transmit audio from the Viewer.

• If [Audio Communication Method] is set to [Half Duplex] in [Video and Audio] > [Audio] > [General Sound] on the Setting Page (P. 133), there is no sound sent from the camera to other users while the administrator is transmitting audio. Therefore, even if the [Audio Reception] button (P. 74) is active (purple), audio input from the microphone cannot be received.

Camera Viewer

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Checking the Status of Event Detection

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In the [Event and Input/Output] menu, you can operate the output of an external device and check the status of input of the external device, detection of intelligent functions, and occurrence of linked events.

Operating External Device Output

You can operate output for the external device set in [Event] > [External Device] (P. 147) on the Setting Page. Click the icon to switch between the active (purple)/inactive (gray) status.

Output: Output active

To operate [External Device Output] output, it is necessary to obtain camera control privileges.

Checking the Status of Event Detection

(1) [External Device Input]

Displays the input status of the external device set in [Event] > [External Device] (P. 148) on the Setting Page. When a contact input signal is received from an external device, input will be activated and the icon becomes green. Example:

Input: Input active

(2) [Intelligent Function (Video Detection)]

The status of video detection set in [Event] > [Intelligent Function] > [Video Detection] (P. 159) is displayed for each detection setting number. When the detection settings configured in Intelligent Function (Moving Object Detection, Abandoned Object Detection, Removed Object Detection, Camera Tampering Detection, Passing Detection, or Intrusion Detection) are triggered, the corresponding icon will turn green. If a name is entered in [Detection Settings Name] in [Event] > [Intelligent Function] on the Setting Page (P. 164), that name is displayed in [Setting 1] - [Setting 15]. Example:

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Setting 1: Video Detection status ON

Note

Other settings: Video Detection status OFF

The icon indicating the detection status will be displayed for a maximum of five minutes (except for Moving Object Detection).

(3) [Intelligent Function (Audio Detection)]

Displays the status of [Volume Detection] set in [Event] > [Audio Detection] (P. 150) on the Setting Page. If detection is triggered, the icon will turn green. Example:

Volume: Volume Detection status ON

(4) [Linked Events]

Displays the status of linked events set with [Event] > [Linked Events] (P. 179) on the Setting Page. If a linked event is triggered, the icon will turn green. Example:

Setting 2: Linked Event status ON Other settings: Linked Event status OFF

Camera Viewer

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Chapter

Setting Page

The Setting Page enables you to configure all the settings required for using the camera. Please configure the

settings on the Setting page according to how the camera will be used, before you use the camera.

The Setting Page also provides menus for when the camera is in operation; for example, camera maintenance.

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How to Use The Setting Page

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This section explains operations up to displaying the Setting Page, and common Setting Page operations.

• The Setting Page can only be operated by administrators.

• Use the Camera Management Tool in advance to configure the administrator account and network settings (P. 37).

Accessing the Setting Page

Directly enter the IP address set in the Camera Management Tool (P. 38) to display the Setting Page of the camera.

You can also access the Setting Page from the Camera Management Tool. For details, please refer to “Camera Management Tool User Manual”.

Launch the web browser.

Enter the IP address, and press the Enter key.

The user authentication window is displayed.

Enter the Administrator Name and Administrator Password (P. 37) and click [OK].

The Setting Page is displayed.

The Viewer is displayed when [Basic] > [Viewer] > [General] > [Default Page] is set to [Display Viewer] in the setting menu (P. 98).

 Setting Menu

(1) [Viewer] Button

Start the Camera Viewer (P. 45).

(2) Language Switch Button

Set the language to display on the screen.

(3) Setting Menus

If you click one of these items, its submenu (P. 84) will be displayed (excluding the [Memory Card] and [User Page] menus). Click a submenu to navigate to its Setting Page.

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Note

Important

• If you open another window or tab to access the camera while an authenticated web page is displayed, the authentication

Important

information of the displayed web page may be discarded. In this case, enter the authentication information again.

• To ensure security, exit the web browser after completing settings on the Setting Page and after using the Camera Viewer.

• Do not open multiple Setting Pages at one time and try to change the settings of a single camera.

Common Setting Page Operations

This section explains basic Setting Page operations, and operations common to all Setting Pages.

If you have enabled settings in your web browser to not display dialog boxes, you may be unable to perform operations on the Setting Page. If this happens, exit your web browser and launch it again.

 Applying Changes to Settings

If you change a setting on the Setting Page, the [Apply] button on the upper right or lower right of the screen is no longer grayed out and can be clicked.

Click [Apply] in this state to apply the changed settings. Click [Clear] to revert to the previous settings.

Setting Page

 Setting Changes Requiring Rebooting

Items that require the camera to be rebooted in order to apply the changed settings are indicated with an orange symbol to their right.

When any item indicated with an orange symbol is changed, [Apply] displayed at the upper right and lower right of each Setting Page changes to [Apply and reboot].

Click [Apply and reboot] to apply the changed settings and reboot the camera. Click [Clear] to revert to the previous settings.

Setting changes will be lost if you navigate to another Setting Page without clicking [Apply] or [Apply and reboot]. Be sure to click [Apply] or [Apply and reboot] to apply the changed settings. However, changes for [Initial Setting] are saved even if you navigate to another page without clicking [Apply], so click [Clear] if you want to discard those settings.

 Return to the Setting Menu

Click [Settings menu] at the upper right of each Setting Page to return to the setting menu.

Do not use the [Back] or [Forward] buttons in the web browser to navigate Setting Pages. The changed settings may revert to the original settings or unwanted setting changes may be applied.

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 Help

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(6)(2)

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Click [Help] at the beginning of any setting item to display a detailed explanation of that setting item.

 Setting Ranges and Character Limits

For settings where you must enter numerical values or characters, the setting range or limits on the number of characters will be displayed. Please enter the settings within the displayed limits.

Operating the Video Display Area

Some Setting Pages such as [Initial Setting], [Preset] and [Intelligent Function] can be configured using the video display area.

• The displayed items will change depending on the Setting Page.

• Other users cannot access the Viewer while video is being displayed on the Setting Page. Also, video cannot be displayed or configured while the administrator is connected to the Viewer.

(1) Video Display Area

Camera video is displayed here. Use the mouse to set the areas, etc. The operations on the video display area are the same as in the Viewer.

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You can perform the following operations while the cursor is [+] in the video display area for some Setting

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Pages. – Centering the camera angle to the position you click (P. 60)

– Area zoom operations (P. 61)

(2) Pan/Tilt Slider

Pan and tilt operations are the same as in the viewer (P. 60).

(3) Zoom Slider

Zoom operations are the same as in the viewer (P. 60).

(4) Panorama Screen /Full-View Screen

Displays the full range of motion of the camera. You can set areas, etc. using mouse operations for some Setting Pages.

If a panorama image is registered in the camera (P. 110), the panorama image is displayed.

(5) [Snapshot] Button

Open the snapshot window and display a still image of the moment you clicked the button (P. 71).

(6) [Reconnect] Button

Reconnects to the camera. You can use this when not connecting to the camera.

(7) [Screen Resize] Button

The size of the video display area is switched each time this button is clicked.

(8) [Switch Mouse Operation] Button

Click this button to perform camera pan/tilt operations on the video display area using the mouse while the button is purple.

(9) [Obtain/Release Camera Control Privileges] Button

Click this to obtain and release the camera control privileges (P. 59).

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Setting Page

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About Each Setting Page

• Network (P. 87)

Network settings for connecting to the camera.

• User Management (P. 91)

Use this to change administrator account information, add/ delete authorized users and set privileges for users. The settings of this item are the same as those in [Security] > [User Management]. Settings configured on one page are also reflected on the other.

• Date and Time (P. 93)

Camera date and time settings.

• Video (P. 95)

General video settings, such as the size and quality of video transmitted from the camera.

•Viewer (P.98)

Configure the startup, authorization, and view of the Viewer.

Basic

Camera • Camera (P. 100)

Settings for the camera name and external input/output devices, and for use and installation of the camera.

• Initial Setting (P. 103)

Sets initial settings, such as video quality compensation, at camera start up.

• Panorama (P. 110)

Configure the creation and management of panorama images.

• Restrict View (P. 114)

Set the range that the camera can capture.

• Preset (P. 118)

• Preset Tour (P. 121)

Configure the settings for automatically touring with multiple presets registered in advance.

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This section will give an overview of each item in the Setting Menu and each submenu. Each of the [Basic], [Video and Audio], [Video], and [Video Record] menus has a [Video] submenu, but the functions are all common. The functions can be set in any of the menus and the settings will be reflected in all of the [Video] submenus.

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Canon 1387C001 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Before Reading the Operation Guide

Checking and Updating the Firmware Version

Latest Firmware Versions

New Functions and Specification Changes

Target Models

Operating Environment

Configuring Initial Camera Settings

Camera Viewer

Setting Page

Information on Other Changes

Discontinuation of the RM Series

Discontinuation of the Setup CD-ROM

Cleaning the Camera

Revision to the Operation Guide

Operation Guide

Introduction

Precautions for Use (Disclaimer)

License Agreement for Included Software

Trademarks

Open Source Software

Security Export Control

User Manuals

Types of User Manuals

How to Use This Operation Guide

Symbols Indicating Camera Models

Safety Precautions

Precautions

Cleaning the Camera

Camera Disposal

Functions of the Network Camera

Camera Software

Camera Operations and Settings

Software Included on the Setup CD-ROM

Additional Software/Licenses (Sold Separately)

Operating Environment

PC Environment Details

Verified Mobile Devices (Setting Page, Camera Viewer, Mobile Camera Viewer) – As of May 2016

Steps for Setting Up the Camera

Step 1 Preparing to Install the camera

Step 2 Checking the Camera Connection

Step 3 Installing the Camera

Step 4 Using the Camera Viewers

Step 5 Adjusting Advanced Settings According to its Use

Troubleshooting

Installing Software

Necessary Software

Software Installation

Checking/Configuring Security Settings

Checking Firewall Settings

Adding the Camera IP Address as a Trusted Site

Settings When Using Windows Server

Configuring Initial Camera Settings

Launching the Camera Management Tool

Searching for Cameras

Setting up Networks

Adding the Camera’s IP Address to Trusted Sites

Checking the Video

Accessing the Camera from Web Browser

Viewing Video with the Camera Viewer

Launching the Camera Viewer

Switching to the Administrator or an Authorized User

Camera Viewer Screen

Checking Information

Changing the Reception Video Size/Format and Display Screen Size

Displaying in Full Screen Mode

Operating the Camera

Obtaining Camera Control Privileges

Using Pan/Tilt/Zoom

Adjusting Video

Using Backlight Compensation

Using Presets or the Home Position

Viewer PTZ and Digital PTZ

Magnifying and Display Part of Video (Viewer PTZ)

Cropping and Displaying Part of an Image (Digital PTZ)

Saving Snapshots

Recording Video to a Memory Card