Canon 1387C001 User Manual

Before Reading the Operation Guide

Notice on New Functions and Changes

This notice describes new functions and specification change with the latest firmware, and the latest information such as changes to the "Operation Guide" on P. ii to P. xvi.

For those already using this product For the latest information of the firmware update, please read P. ii to P. xvi.

Operation Guide

For those using this product for the first time Please read P. ii to P. xvi in conjunction with P. 1 and onwards of the "Operation Guide".

Updating to the latest firmware enables new functions and specification changes. For information on checking the firmware version and updating the firmware, see the next page.

"Before Reading the Operation Guide"

Checking and Updating the Firmware Version..................................................................P. ii

New Functions and Specification Changes..........................................................................P. iii

Information on Other Changes ....................................................................................................P. xiii

"Operation Guide".........................................................................................................................................P. 1

BIE-7243-000

Checking and Updating the Firmware Version

Use the Camera Management Tool to check and update the firmware version of the camera. Download the latest firmware from the Canon website and update the firmware of the camera, as required. For details on using the Camera Management Tool, please refer to "Camera Management Tool User Manual".

Latest Firmware Versions

Camera Model Firmware Version

VB-H45, VB-H45B*, VB-M44, VB-M44B*

VB-H730F Mk II

VB-S30D Mk II, VB- S31D Mk II

VB-S800D Mk II, VB-S900F Mk II

VB-S805D Mk II, VB-S905F Mk II

VB-S30VE, VB-S800VE, VB-S910F 1.1.x

VB-R13VE, VB-R13, VB-R11VE, VB-R11

VB-R12VE, VB-R10VE

VB-M50B

VB-H652LVE, VB-H651VE, VB-H651V

VB-M641VE, VB-M641V, VB-M640VE, VB-M640V

VB-H761LVE-H, VB-H761LVE, VB-H760VE

VB-H751LE-H, VB-H751LE

VB-M741LE-H, VB-M741LE, VB-M740E

* The difference between VB-H45 and VB-H45B, as well as VB-M44 and VB-M44B is the external color only.

The "Operation Guide" is written for firmware versions earlier than those indicated in the above table. Please read the following pages for information on the new functions and specification changes of the latest firmware version.

1.1.x

1.2.x

New Functions and Specification Changes

Target Models

The new functions and specification changes of the new firmware are indicated below. Screenshots on this notice may differ from the actual screens, depending on the model you are using.

: Supported with the latest firmware : Already supported

Target Models

VB-R13VE, VB-R13 VB-R11VE, VB-R11 VB-R12VE, VB-R10VE VB-M50B, VB-H652LVE VB-H651VE, VB-H651V VB-M641VE, VB-M641V VB-M640VE, VB-M640V VB-H761LVE-H, VB-H761LVE VB-H760VE, VB-H751LE-H VB-H751LE, VB-M741LE-H VB-M741LE, VB-M740E

New Functions and Specification Changes

Operating Environment: Updating the PC environment/mobile device information

VB-H45, VB-M44 VB-H730F Mk II VB-S30D Mk II VB-S31D Mk II VB-S800D Mk II VB-S900F Mk II VB-S805D Mk II VB-S905F Mk II

  P. v

VB-S30VE VB-S800VE VB-S910F

Configuring Initial Camera Settings: Administrator account registration added

Camera Viewer: [One-shot AF] button added*

Setting Page: Entering the confirmation password for the authorized user

Setting Page: [Simple Camera Settings] recommended values changed and performance improved

Setting Page: Preset selection added to the [ADSR] and [Privacy Mask] settings*

Setting Page: Number of input characters for [On-screen display] changed

Setting Page: Items added to [General Audio]*

Setting Page: Changed the saving items when initializing

 *

  P. vii

  P. vii

  P. viii

  P. ix

  P. x

  P. x

  P. xi

P. vi

Factory Default Settings: Setting values changed (IPv4, Administrator Account, Focus)

Factory Default Settings: Setting values changed (DNS, Camera Name, Day/ Night, Memory Card Operations)

 *

  P. xii

P. xii

iii

New Functions and Specification Changes

VB-H45, VB-M44 VB-H730F Mk II VB-S30D Mk II VB-S31D Mk II VB-S800D Mk II VB-S900F Mk II VB-S805D Mk II VB-S905F Mk II

Target Models

VB-S30VE VB-S800VE VB-S910F

Factory Default Settings: Setting values changed (User Authority)

Setting Name: Displaying of bit rate control

*1 Only for models with the auto focus function *2 Only for models with optical zoom *3 Only for models with the audio transmission/reception function *4 Only for VB-R11VE, VB-R11, VB-R10VE, VB-M641VE, VB-M641V, VB-M640VE, VB-M640V, VB-M741LE-H, VB-M741LE, and

VB-M740E

*5 IPv4, Administrator Account:

Only for VB-R11VE, VB-R11, VB-R10VE, VB-M641VE, VB-M641V, VB-M640VE, VB-M640V, VB-M741LE-H, VB-M741LE, and VB-M740E

Focus:

Only for VB-H651VE, VB-H651V, VB-M641VE, VB-M641V, VB-M640VE, and VB-M640V

  P. xii

  P. xii

Operating Environment

The operating environment for the latest firmware is described below.

 PC Environment Details

CPU (Recommended)

Graphics Board (Recommended)

Memory (Recommended)

Viewer Display (Recommended)

OS and Compatible Web Browser

Intel Core i7-2600 or higher

Not specified

2 GB or higher

1920 x 1080 or higher

Windows 7 Ultimate/Windows 7 Professional/Windows 7 Enterprise/Windows 7 Home Premium SP1 32/64-bit

Windows 8.1/Windows 8.1 Pro/Windows 8.1 Enterprise 32/64-bit*

Windows 10 Pro/Windows 10 Enterprise/Windows 10 Education/Windows 10 Home 32/64-bit

Internet Explorer 11 32/64-bit, Chrome 65*

Internet Explorer 11 32/64-bit, Microsoft Edge*

, Chrome 65*

Windows Server 2008 Standard SP2 32/64-bit Internet Explorer 9 32-bit

Windows Server 2008 R2 Standard SP1 64-bit Internet Explorer 11 32/64-bit,

Windows Server 2012 Standard 64-bit*

Windows Server 2012 R2 Standard 64-bit*

Chrome 65*

Internet Explorer 10 32/64-bit, Chrome 65*

Internet Explorer 11 32/64-bit, Chrome 65*

Windows Server 2016 Standard 64-bit Internet Explorer 11 64-bit,

– Must be configured to allow use of JavaScript, IFRAME (html tag), and web storage – For Camera Viewer only, cookies must be enabled

Operating System Language

Setting Page, Camera Viewer, Mobile Camera Viewer: German/English/Spanish/French/Italian/Polish/Russian/Turkish/Thai/Korean/ Chinese (Simplified) /Japanese

*1 Cannot be started from the Windows start screen *2 Does not support playback of Video (H.264) or audio transmission/reception

Chrome 65*

 Verified Mobile Devices (Setting Page, Camera Viewer, Mobile Camera Viewer)

The default screen displayed when accessing from the web browser for the first time

– As of April 2018

Mobile Devices OS Compatible Web Browser

Windows 10 Home 64-bit Internet Explorer 11, Microsoft Edge*

Surface 3

– Must be configured to allow use of JavaScript, and web storage – For Camera Viewer only, cookies must be enabled

iPad Pro 12.9-inch iPad Pro 10.5-inch iPhone 7* iPhone 8 Plus* iPhone X*

iOS 10.3.3 iOS 11.3

– Must be configured to allow use of JavaScript, IFRAME (html tag), and web storage – For Camera Viewer only, cookies must be enabled

Safari*

Nexus 9 Android 7.1.1 Chrome 65*

Galaxy Tab S 8.4 Android 4.4.2 Chrome 65*

Nexus 6P*

Galaxy S8*

Android 8.1 Chrome 65*

Android 8.0 Chrome 65*

*1 Does not support playback of Video (H.264) or audio transmission/reception *2 Setting Page and Camera Viewer are not supported

Configuring Initial Camera Settings

The fields for [Administrator Account] are now blank as a default. When restoring the factory default settings after updating the firmware, it is necessary to set [Administrator Name] and [Password] to access the camera for the first time. This change has been made in firmware version 1.1.8 or later.

When using the Camera Management Tool to configure the initial settings, see "Camera Management Tool User Manual".

Camera Viewer

Important

 Adjusting Video > Focusing

One-shot AF operations are now also possible in the Camera Viewer.

[One-shot AF] button

Use when [Focus] is set to [Manual]. When you click , the camera will focus once using autofocus and then switch to manual.

For precautions on focusing and the focus range, please refer to "Operation Guide".

Setting Page

 [Basic] > [User Management]

It is now necessary to enter a confirmation password when setting the password for an authorized user.

[Confirm Password]

Enter the same password as above for confirmation.

vii

 [Camera] > [Initial Settings]

Important

Recommended values have been changed for [Exposure], [Shutter Speed Limit (Lower)], [Shutter Speed Limit (Upper)], and [Shutter Speed], which are displayed when [Motion Priority] in [Simple Camera Settings] is selected. The notes regarding [Motion Priority] and [Depth Priority] in [Simple Camera Settings] have been changed according to the improved performance.

[Simple Camera Settings]

Type Motion Priority

[Exposure] Auto

[Shutter Speed Limit (Lower)] 1/1000 (sec.)

[Shutter Speed Limit (Upper)] 1/16000 (sec.)

[Shutter Speed] -

Note the following regarding [Simple Camera Settings].

[Motion Priority]

– Flickering may occur due to fluorescent lighting, etc. – In low-light conditions, video may become comparatively darker than [Standard Settings], and noise may increase.

[Depth Priority]

– In low-light conditions, video may become comparatively darker than [Standard Settings], and noise may increase.

viii

 [Video and Audio] > [ADSR] / [Video and Audio] > [Privacy Mask]

When changing the camera angle in the settings for specifying the ADSR area and privacy mask area, presets can now be selected from a preset selection box in addition to slider operations.

 [Video and Audio] > [On-screen display]

Note

The maximum number of characters that can be entered for [Text string display] has been increased to 40 when [Display designated string] is selected in [Text display].

• Setting the [Text display], [Date display], and [Time display] to the same position may result in not displaying all of the information. In such case, items set with [Upper right] or [Lower right] for [Position of text display] are prioritized for display.

• All of the texts may not be displayed depending on the video size, text length, and text position. Check the display after changing the video size and on-screen display settings.

 [Video and Audio] > [Audio]

Whether to use [Audio Input], and [Audio Communication Method] can now be selected. [Current Volume Level] can become displayed for audio input.

[Audio Input]

Select whether to use audio input from the microphone. If you select [Enable], you can use functions related to audio input such as [Audio Server] > [Audio Transmission from the Camera] or [Event] > [Audio Detection] > [Volume Detection Event]. If you select [Disable] and click [Apply], the following settings are locked and audio input functions are disabled. – [Audio Server] > [Audio Transmission from the Camera] > [Disable] – [Server] > [RTP Server] > [RTP Stream 1] - [RTP Stream 5] > [Audio Transmission] > [Disable] – [Event] > [Audio Detection] > [Volume Detection] > [Volume Detection Event] > [Disable] – [Event] > [Audio Detection] > [Scream Detection] > [Scream Detection Event] > [Disable]

[Current Volume Level]

When [Audio Input] is set to [Enable], the current volume level is displayed on the status bar.

[Audio Communication Method]

Select the audio transmission/reception method.

[Half Duplex]

You can prevent howling that occurs when the microphone and speaker are placed nearby. However, there is no sound sent from the camera to the viewer while the camera is receiving audio from the viewer or while an audio file is being played back. Therefore, even if the [Audio Reception] button of the viewer is active (purple), audio input from the microphone cannot be received.

[Full Duplex]

Audio can be transmitted from the camera to the viewer even while the camera is receiving audio from the viewer.

 [Maintenance] > [General]

The underlined items are now saved when [Initialization] > [Network Settings] > [Save] is selected.

[Network Settings]

If you set this to [Save], the following settings are retained when initializing.

• Administrator Name

• Administrator Password

•Network Settings

•NTP Server

•HTTP Server

• Host Access Restrictions

•Time Zone

•Certificates

•Private Key

•IPsec

If you set this to [Do not save], the above settings are also initialized. Since the administrator account is also initialized, you will become unable to connect to the camera. Use the Camera Management Tool to configure the initial settings.

 [Maintenance] > [Update Firmware]

When selecting [Update Firmware] > [Restore Default Settings] > [Restore], items to save are also changed as in the previous paragraph [Initialization] > [Network Settings] > [Save].

 List of Factory Default Settings

Note

The setting values for the factory default settings are changed as indicated below.

Item Before Change After Change

•IPv4 IPv4 Address Settings Method

•DNS Set Name Server Address Automatically

• Administrator Account Administrator Name Password

• User Authority Guest User Camera Control

• User Authority Guest User Audio Distribution

• Camera Name Camera Name (alphanumeric characters)

• Camera Settings Focus

• Camera Settings Day/Night

• Memory Card Operations Overwrite videos

Manual Auto (DHCP)

Disable Use DHCP/DHCPv6

With setting values Without setting values

Video distribution and Camera control

No access privileges

Yes No

Camera Model Name (Example) VB-M50B

Manual Auto

Day Mode Auto

Disable Enable

Since cameras with the factory default settings are configured to obtain an IP address from the DHCP server, detect the camera by Camera Management Tool using a DHCP environment or an IPv6 environment. If you configure the settings using other environments, please refer to "Operation Guide" > "Setting up the network without a DHCP server".

 Setting Name Changes

Setting names other than the following may also have been changed, depending on the model you are using.

The setting name of [Bit Rate Control] has been changed in [Basic] > [Video] > [H.264(1)] and [H.264(2)].

• [Use bit rate control] changed to [Use bit rate control (constant bit rate)]

• [Do not use bit rate control] changed to [Do not use bit rate control (variable bit rate)]

xii

Information on Other Changes

In addition to the changes due to the firmware update, the following changes have also been made to the descriptions in the "Operation Guide". The target models for these changes are indicated below.

Target Models

VB-R13VE, VB-R13

VB-H45, VB-M44 VB-H730F Mk II VB-S30D Mk II

Changed Information

Discontinuation of the RM Series   P. xiii

Discontinuation of the Setup CD-ROM P. xiv

VB-S31D Mk II VB-S800D Mk II VB-S900F Mk II VB-S805D Mk II VB-S905F Mk II

VB-S30VE VB-S800VE VB-S910F

VB-R11VE, VB-R11 VB-R12VE, VB-R10VE VB-M50B, VB-H652LVE VB-H651VE, VB-H651V VB-M641VE, VB-M641V VB-M640VE, VB-M640V VB-H761LVE-H, VB-H761LVE VB-H760VE, VB-H751LE-H VB-H751LE, VB-M741LE-H VB-M741LE, VB-M740E

Cleaning the Camera  *P.xiv

Revision to the Operation Guide: Privileges Required for Operating the Camera Viewer

Revision to the Operation Guide: [Video Record] > [Upload]

Revision to the Operation Guide: [Event] > [Timer]

Revision to the Operation Guide: Troubleshooting

Revision to the Operation Guide: Viewer Messages

Revision to the Operation Guide: List of Factory Default Settings

* Excluding hydrophilic coating models

  P. xv

  P. xvi

P. xvi

Discontinuation of the RM Series

The Network Video Recording Software RM Series has been discontinued. The RM-Lite video recording software is no longer provided.

xiii

Discontinuation of the Setup CD-ROM

Note

Important

The setup CD-ROM has no longer been included with the camera. The distribution of files such as the software, user manuals, and License Agreement of Software that were stored on the setup CD-ROM has been changed as indicated below.

Type Name Distribution

Network Video Recording Software RM-Lite No longer provided

Software

License

User manual

Sample audio files Sound samples*

Camera Management Tool

Recorded Video Utility

On-screen Display Assist Tool*

License Agreement of Software

Open Source Software

Operation Guide

Specifications

Mobile Camera Viewer Operation Guide

Camera Management Tool User Manual

Recorded Video Utility User Manual

On-screen Display Assist Tool User Manual*

Download from the Canon website Installer name: VBToolsInstall.exe

Displayed on the Setting Page [Maintenance] > [General] > [Tool] > [View License]

Download from the Canon website

*1 Only for models and languages that are supported by the On-screen Display Assist Tool *2 Only for models with the audio transmission/reception function

Cleaning the Camera

When cleaning the dome cover, top cover, and lens protector, follow the procedure below instead of that indicated in "Operation Guide" > " Cleaning the Exterior".

 Cleaning the Dome Cover, Top Cover, and Lens Protector

1 Wash off foreign substances such as dust and sand using clean water*.

* Since indoor cameras (VB-H730F Mk II, VB-S30D Mk II, VB-S800D Mk II, VB-S805D Mk II, VB-R13, VB-R11, VB-H651V,

VB-M641V, and VB-M640V) cannot be directly washed with water, wipe them clean with a soft cloth that has been dampened with clean water.

2 Gently wipe away any fingerprints or oil, etc. that cannot be removed with water only using a soft cloth dampened

with neutral detergent that has been diluted to a factor of about 1% with water.

3 Wipe them clean with a soft cloth that has been dampened with clean water to ensure that water droplets and

detergent do not remain.

xiv

Never wipe them clean with a cloth, etc. without first removing foreign substances such as dust and sand. Doing so may damage the dome cover, top cover, and lens protector.

For users of the hydrophilic coating models (VB-H761LVE-H, VB-H751LE-H, and VB-M741LE-H): Please refer to "About Hydrophilic Coating Models", included with the camera, as to cleaning the camera, and do not follow the instruction above.

Revision to the Operation Guide

Important

 Privileges Required for Operating the Camera Viewer

The following menu and buttons can be used even if all the privileges of an authorized user or a guest user are disabled.

[Main] Menu – [Language] Button – [Switch Users] – [Settings Page] – [Mobile Camera Viewer]

[Reconnect] Button

Information Display

 [Video Record] > [Upload]

The following "Important" text has been deleted.

If the destination for HTTP or FTP upload, or e-mail notification is set for a Windows operating system, IPsec communication is not supported.

 [Event] > [Timer]

The description of timer events has been revised.

[24-Hour Continuous Settings]

When set to [Enable], and [Repeat Interval] is set to an option other than [None], the timer event will be repeated at the interval specified in [Repeat Interval], irrespective of the [Start Time] setting. If [Repeat Interval] is set to [None], the timer event will be triggered only at the time set in [Start Time]. Note that when set to [Enable], only [Video Record] operations can be performed.

 Troubleshooting

Countermeasures have been added for the following problems.

Problem Countermeasures

Cannot connect to the camera. Video is not displayed. There is no audio.* The viewer gets disconnected.

The Camera Viewer will not launch.

Cannot use some functions of the Camera Viewer.

• Configure to exclude the camera, or the software where the problem occurred, in your security software.

• Use one of the following procedures, when you launch the Camera Viewer and a file block security warning is displayed because of an unverified publisher.

– Launch the Camera Viewer after executing Windows Update to the latest

version, when using the camera in an internet connection environment.

– Download the root certificate installer from the Canon download site on a

connectable computer and install it in the target environment, when in an environment not connectable to the internet.

• Follow the procedure in "Adding the Camera IP Address as a Trusted Site" in the "Operation Guide" to add this website to [Trusted sites] in the [Security] settings, and disable the protected mode for the trusted sites (when not using Windows Server, also disable the protected mode in a similar manner).

• If you are using a web browser other than Internet Explorer or if the Canon Network Camera Addon Module is not correctly installed when using Internet Explorer, the following functions cannot be used.

– Receiving/transmitting audio* – Receiving/playing H.264 video

* Only for models with the audio transmission/reception function

 List of Viewer Messages > Warning Message

The description has been revised for the following item.

Message Explanation

ActiveX is disabled in the web browser settings or system functions cannot be accessed from ActiveX due to security settings. Even though ActiveX is enabled, if this message is displayed in the

ActiveX is disabled.

environment where the proxy server is used, select [Control Panel] > [Network and Internet] > [Internet options] > the [Connections] tab > [LAN settings] > the [Use a proxy server for your LAN] checkbox in [Proxy server] > select [Advanced] > specify the camera IP address in [Exceptions].

 List of Factory Default Settings

The setting value has been revised for the following item.

Item Setting

xvi

• Camera Settings Shutter Speed

1/100

ENGLISH

Network Camera

Operation Guide

This User Manual should be read before using the network camera.

Introduction

Thank you for purchasing a Canon Network Camera (hereafter referred to as the camera)*. This “Operation Guide” explains the camera settings and operations. Read this guide carefully before using the camera to ensure correct use. Also, be sure to read the files in the LICENSE folder on the Setup CD-ROM.

* The cameras described in this manual may include models not available in your country and/or region.

For the latest information on this product (firmware and included software, user manuals, operating environment, etc.), please refer to the Canon website.

Precautions for Use (Disclaimer)

 Disclaimer

To the full extent permitted by laws and regulations, neither Canon Inc. nor any of its subsidiaries or affiliates shall be responsible for any financial losses that may be incurred as a result of the loss of recorded information or images, regardless of the internal or external cause of the loss.

EXCEPT AS SET FORTH IN THE LIMITED WARRANTY ACCOMPANYING THE CAMERA AND WITHOUT DETRACTING FROM ANY RIGHTS A CONSUMER MAY BE ENTITLED TO, AND TO THE FULL EXTENT PERMITTED BY LAWS AND REGULATIONS: (1) NEITHER CANON INC. NOR ANY OF ITS SUBSIDIARIES OR AFFILIATES MAKE ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WITH REGARD TO THE MATERIAL IN THIS MANUAL OR WITH REGARD TO THE USE OF THE CAMERA INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES AS TO MARKETABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, OR NONINFRINGEMENT AND (2) NEITHER CANON INC. NOR ANY OF ITS SUBSIDIARIES OR AFFILIATES SHALL BE LIABLE FOR ANY DIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY NATURE RESULTING FROM THE USE OF THIS MATERIAL OR THE CAMERA.

 Network Security

The user is responsible for the network security of this product and its use. Take appropriate network security measures to avoid security breaches. To the full extent permitted by laws and regulations, neither Canon Inc. nor any of its subsidiaries or affiliates shall be liable for any losses, direct, incidental or consequential damages, or liabilities that may be incurred as a result of network security incidents such as unauthorized accesses.

• Change the password of the camera periodically.

• Change the HTTP or HTTPS port number of the camera.

• Limit access to the camera by network devices.

 LEGAL NOTICE

The user is responsible for compliance with all applicable laws and regulations governing privacy protection and publicity rights implicated by the use of this product. In some cases, camera and/or audio monitoring or recording may be restricted or prohibited by the law or regulation, the details of which differ by country and region. Before installing the product, users should consult the laws and regulations of their country and region, including state and/ or local laws and regulations in such country and region, to ensure that the product is installed in a manner compliant with all applicable legal requirements. The microphone should not be used if required by local law or regulation. Do not

install the product in any spaces where occupants or visitors may reasonably have an expectation of privacy,

such as bedrooms, dressing rooms and rest rooms.

The product should be installed in such a manner that it is clearly visible to all persons whose images and voices are monitored by the product. In addition, signage prominently displayed in close proximity to the product and clearly

visible to all persons monitored by the product should inform such persons that the product records both their images and their conversations.

Please be advised that Canon shall not be liable in any way in the event of a dispute between any user and any third party concerning the installation of the product or camera and/or audio monitoring or recording.

 Copyright

Videos, images or sounds recorded with your camera may not be utilized or published without consent of copyright holders, if any, except in such a way as permitted for personal use under the relevant copyright law.

 Use of Included RM-Lite Software

Flaws or other problems with RM-Lite may result in recording failure or destruction or loss of recorded data. Canon shall have no liability whatsoever for any loss or damages incurred by the user as a result of such problems.

License Agreement for Included Software

For information on the License Agreement for Included Software, refer to the following files in the BundledSoftware folder in the Included Setup CD-ROM LICENSE folder.

Software Type File Name

Camera Management Tool

Recorded Video Utility

Network Video Recording Software RM-Lite RM-Lite-E.txt

VBTools-E.txt

This product is licensed under AT&T patents for the MPEG-4 standard and may be used for encoding MPEG-4 compliant video and/or decoding MPEG-4 compliant video that was encoded only (1) for a personal and non-commercial purpose or (2) by a video provider licensed under the AT&T patents to provide MPEG-4 compliant video. No license is granted or implied for any other use for MPEG-4 standard.

Trademarks

• Microsoft, Windows, Windows Vista, Internet Explorer, Windows Server, Microsoft Edge, Surface and ActiveX are trademarks or registered trademarks of Microsoft Corporation in the United States and other countries.

• Windows is legally recognized as the Microsoft Windows Operating System.

• This product comes with exFAT, a licensed file system technology from Microsoft.

• iPhone, iPad, iPad mini, iPad Air and Safari are trademarks of Apple Inc.

• microSD, microSDHC and microSDXC logos are trademarks of SD-3C, LLC.

•ONVIF

• All other company or product names used in this manual are trademarks or registered trademarks of their respective holders.

is a trademark of Onvif, Inc.

Open Source Software

The product (camera and included RM-Lite) contains Open Source Software modules. For details, please refer to “ThirdPartySoftware-E.pdf” in the OpenSourceSoftware folder in the LICENSE folder on the Setup CD-ROM. Each module’s license conditions are also available in the same folder.

Software under GPL and LGPL

If you would like to obtain the source code under GPL/LGPL, please contact us at nvsossg@canon.co.jp following information in English or Japanese:

1. Product name and firmware version.

and provide the

2. Name of the software module or modules you would like to obtain.

You can obtain the source code for at least three years from the day you purchased this product. Please note we may bill you for any costs we incur in providing you the source code.

Security Export Control

This product is subject to security export control. Therefore, to export or carry it overseas may require an authorization by governmental agencies.

User Manuals

Types of User Manuals

The following describes the different camera user manuals. When you are instructed to reference another manual, its name will be listed as shown below.

Included User Manuals

Installation Guide

This describes precautions and procedures for installing the camera.

Guides Included on the Setup CD-ROM

Operation Guide (This Guide)

This explains the camera initial settings, camera angle settings, camera viewer operations, settings on the Setting Page, and troubleshooting, etc.

Mobile Camera Viewer Operation Guide

This explains details on how to use the Mobile Camera Viewer.

Appendix – Specifications

This lists the camera specifications.

Camera Management Tool User Manual

This explains details on how to use the Camera Management Tool.

Recorded Video Utility User Manual

This explains details on how to use the Recorded Video Utility.

Network Video Recording Software RM Series Administrator Manual

This explains details on how to use the RM-Lite video recording software (P. 20).

 Notes

1. Any unauthorized reproduction of this guide is prohibited.

2. The contents of this guide are subject to change without any prior notice.

3. This document has been prepared with the utmost attention to accuracy. If you have any comments, however, please contact a Canon sales representative.

4. Canon shall assume no liability for any outcome of using this product, notwithstanding items 2 and 3 above.

How to Use This Operation Guide

The assumed reading format of this operation guide is on a computer screen.

 Software Screenshots

The software screenshots samples shown in this guide are for illustration only. The screenshots may differ from the actual screens displayed. Descriptions use Windows 8.1 for the operating system, Internet Explorer 11 for the web browser, and the VB-S30VE for sample screens. The video size set selected for explanations is [1920x1080/960x540/480x270]. If using a different video size set, substitute those sizes.

Symbols Indicating Camera Models

S30VE

S800VE

S910F

 Symbols Indicating Camera Models

Explanations that differ depending on the camera model are indicated by the camera name and the following symbols.

Symbol Camera Model

VB-S30VE

VB-S800VE

VB-S910F

 Symbols Indicating Safety Precautions

This section explains the symbols used in this guide. The following symbols used in this guide indicate information for safe use of the product, as well as important and supplemental information the user should know. Be sure to read and understand this information when using the product.

Symbol Meaning

Warning

Caution

Important

Failure to follow the instructions indicated by this symbol may result in death or serious injury. Be sure to follow these warnings to ensure safety.

Failure to follow the instructions indicated by this symbol may result in injury. Be sure to follow these precautions to ensure safety.

Failure to follow the instructions indicated by this symbol may result in property damage. Be sure to follow these precautions.

Cautions and restrictions during operation. Make sure to read these carefully.

Note

Supplementary descriptions and reference information.

Safety Precautions

This section explains precautions that must be followed when using the camera. If they are not followed, injury, death and/or property damage may occur. Read the following information carefully and be sure to follow the precautions.

Important Warnings

Caution

TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). NO USER-SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL.

FDA regulation

This Network Camera has not been evaluated by the Food and Drug Administration (FDA) for use as a medical device. When incorporated into a system with medical applications, FDA regulations may apply. Therefore, please consult your legal advisor to determine whether FDA regulations apply.

FCC NOTICE

Network Camera, Model Name: VB-S30VE, VB-S800VE, VB-S910F This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Do not make any changes or modifications to the equipment unless otherwise specified in the manual. If such changes or modifications should be made, you could be required to stop operation of the equipment. Canon U.S.A., Inc. One Canon Park, Melville, New York 11747, U.S.A. Tel No. 1-800-OK-CANON (1-800-652-2666)

European Union regulatory notice:

Network Camera, Model Name: VB-S30VE, VB-S800VE Use of shielded network cable is required to comply with Class B limits in EN55032.

Precautions

S910F

 Camera Precautions

Warning If you discover defective conditions such as smoke, strange sounds, heat or strange odors, immediately stop using the camera and contact your nearest dealer. Fire or electric shock may result from continued use.

Failure to do the following may result in fire or electric shock.

• If thunder starts, stop installation or inspection etc. and do not touch the camera or continue connecting the cable.

• Do not disassemble or modify the camera.

• Do not spray the camera with water, or otherwise make it wet.

• Please do not insert objects like water or metal objects within the camera housing.

• Do not use flammable sprays near the camera.

• Do not leave LAN cables connected when the camera is not in use for long periods.

• Do not damage the connecting cable.

This camera should not be used with medical devices or other life-support systems. Depending on the computer and network environment, high-precision video transmission cannot be guaranteed due to video lag or loss. Canon will assume no liability for any accident or damage resulting from use of the camera under the conditions above.

Caution

Failure to do the following may result in camera malfunction.

• Do not capture the sun, halogen lamps, and other very bright light sources or subjects.

• Do not expose the camera to strong impact or vibration.

• Do not touch the head or lens of the camera.

• Do not forcibly turn the rotating parts of the camera by hand.

S30VE

 Precautions for Built-In Camera Functions and Included Software

Caution

Do not use the following built-in camera functions or included software in situations requiring high reliability:

– Intelligent Function – Network Video Recording Software RM-Lite

These do not guarantee high-precision capture and cannot support applications beyond their intended range of use. Canon will assume no liability for any accident or damage resulting from the use of these functions or software.

 Maintenance Precautions

Warning Do not use flammable solvents such as alcohol, paint thinner or benzine when cleaning the camera. Use of these may result in fire or electric shock.

Caution

Periodically inspect the parts and screws for rust and loosening. For inspections, please contact the dealer where you purchased the product. Failure to follow these precautions could result in injuries and equipment damage due to falling items.

Cleaning the Camera

Important

Turn off the power before cleaning the camera.

 Cleaning the Exterior

1 Dampen a soft cloth with water or diluted neutral detergent and gently wipe away any grime. 2 Wipe with a dry cloth.

Grime on the top cover and lens protector may result in focusing problems and/or reduction of image quality. It is recommended that the cover be cleaned on a regular basis.

 Cleaning the Lens

Use a commercial lens cleaner to remove grime on the lens surface.

• Scratches on the lens surface may result in poor video capture.

• Auto focus functionality may be degraded if the lens surface is dusty or dirty.

S30VE S910F

Camera Disposal

Dispose of the camera in accordance with local laws and regulations. Be sure to remove the memory card from the camera before the disposal.

Table of Contents

Introduction...................................................................................................................... 2

Precautions for Use (Disclaimer) ............................................................................................ 2

License Agreement for Included Software ............................................................................. 3

Trademarks ............................................................................................................................. 3

Open Source Software............................................................................................................3

Security Export Control ........................................................................................................... 4

User Manuals................................................................................................................... 5

Types of User Manuals ...........................................................................................................5

How to Use This Operation Guide .......................................................................................... 5

Symbols Indicating Camera Models....................................................................................... 6

Safety Precautions ........................................................................................................... 7

Precautions ............................................................................................................................. 8

Cleaning the Camera .............................................................................................................. 9

Camera Disposal .................................................................................................................... 9

Chapter 1 Before Use

Functions of the Network Camera ................................................................................. 18

Camera Software ........................................................................................................... 19

Camera Operations and Settings ......................................................................................... 19

Software Included on the Setup CD-ROM ............................................................................ 19

Additional Software/Licenses (Sold Separately) ................................................................... 20

Operating Environment.................................................................................................. 22

PC Environment Details ........................................................................................................ 22

Verified Mobile Devices (Setting Page, Camera Viewer, Mobile Camera Viewer)

– As of May 2016.............................................................................................................. 23

Steps for Setting Up the Camera................................................................................... 24

Step 1 Preparing to Install the camera ................................................................................. 24

Step 2 Checking the Camera Connection ............................................................................ 24

Step 3 Installing the Camera................................................................................................. 24

Step 4 Using the Camera Viewers ........................................................................................ 24

Step 5 Adjusting Advanced Settings According to its Use .................................................. 25

Troubleshooting .................................................................................................................... 25

Chapter 2 Camera Setup

Installing Software ......................................................................................................... 28

Necessary Software..............................................................................................................28

Software Installation.............................................................................................................. 28

Checking/Configuring Security Settings........................................................................ 31

Checking Firewall Settings.................................................................................................... 31

Adding the Camera IP Address as a Trusted Site................................................................ 32

Settings When Using Windows Server.................................................................................. 33

Configuring Initial Camera Settings ............................................................................... 36

Launching the Camera Management Tool ........................................................................... 36

Searching for Cameras ......................................................................................................... 36

Setting up Networks.............................................................................................................. 38

Adding the Camera’s IP Address to Trusted Sites ............................................................... 39

Checking the Video............................................................................................................... 39

Accessing the Camera from Web Browser........................................................................... 40

Chapter 3 Camera Viewer

Viewing Video with the Camera Viewer ......................................................................... 44

Launching the Camera Viewer.............................................................................................. 44

Switching to the Administrator or an Authorized User .......................................................... 46

Camera Viewer Screen ......................................................................................................... 49

Checking Information............................................................................................................54

Changing the Reception Video Size and Display Screen Size ..................................... 55

Changing the Reception Video Size/Format and Display Screen Size ................................ 55

Displaying in Full Screen Mode ............................................................................................ 56

Operating the Camera ................................................................................................... 59

Obtaining Camera Control Privileges ................................................................................... 59

Using Pan/Tilt/Zoom.............................................................................................................. 60

Adjusting Video..................................................................................................................... 64

Using Backlight Compensation ............................................................................................ 65

Using Presets or the Home Position ..................................................................................... 65

Viewer PTZ and Digital PTZ ........................................................................................... 67

Magnifying and Display Part of Video (Viewer PTZ) ............................................................. 67

Cropping and Displaying Part of an Image (Digital PTZ) ..................................................... 68

Saving Snapshots.......................................................................................................... 71

Recording Video to a Memory Card.............................................................................. 72

Recording Videos Manually.................................................................................................. 72

Confirming Recorded Video ................................................................................................. 73

Receiving/Transmitting Audio........................................................................................ 74

Receiving Audio.................................................................................................................... 74

Transmitting Audio................................................................................................................ 74

Checking the Status of Event Detection ........................................................................ 76

Operating External Device Output........................................................................................ 76

Checking the Status of Event Detection ............................................................................... 76

Chapter 4 Setting Page

How to Use The Setting Page........................................................................................ 80

Accessing the Setting Page.................................................................................................. 80

Common Setting Page Operations ....................................................................................... 81

Operating the Video Display Area ........................................................................................ 82

About Each Setting Page...................................................................................................... 84

[Basic] > [Network]

Configuring Network Settings .................................................................................. 87

LAN ....................................................................................................................................... 87

IPv4 ....................................................................................................................................... 87

IPv6 ....................................................................................................................................... 88

DNS....................................................................................................................................... 89

mDNS.................................................................................................................................... 90

[Basic] > [User Management]

Configuring Accounts and Privileges....................................................................... 91

Administrator Account .......................................................................................................... 91

Authorized User Account...................................................................................................... 91

User Authority ....................................................................................................................... 92

[Basic] > [Date and Time]

Setting the Date/Time............................................................................................... 93

Current Date and Time.......................................................................................................... 93

Setting ................................................................................................................................... 93

[Basic] > [Video]

Setting Video Size and Quality................................................................................. 95

All Videos .............................................................................................................................. 95

JPEG ..................................................................................................................................... 96

H.264(1) ................................................................................................................................ 96

H.264(2) ................................................................................................................................ 97

[Basic] > [Viewer]

Configuring the Viewer............................................................................................. 98

General ................................................................................................................................. 98

Viewer Settings ..................................................................................................................... 98

[Camera] > [Camera]

Setting General Camera Controls .......................................................................... 100

Camera Name.....................................................................................................................100

Camera Control................................................................................................................... 100

Day/Night (When Auto Is Set) ............................................................................................. 101

Installation Conditions.........................................................................................................101

Camera Position Control ..................................................................................................... 101

External Input Device.......................................................................................................... 101

External Output Device....................................................................................................... 102

[Camera] > [Initial Setting]

Setting Initial Video Settings................................................................................... 103

Camera Position.................................................................................................................. 103

Camera Settings .................................................................................................................104

[Camera] > [Panorama]

Creating a Panorama Image .................................................................................. 110

Creating a Panorama Image............................................................................................... 110

Saving the Panorama Image as an Image File/Opening the Image File ............................ 112

Capture Settings ................................................................................................................. 113

[Camera] > [Restrict View]

Setting View Restriction.......................................................................................... 114

Configuring View Restrictions ............................................................................................. 115

[Camera] > [Preset]

Registering Presets ................................................................................................ 118

Registering a Preset............................................................................................................118

[Camera] > [Preset Tour]

Setting the Preset Tour Route ................................................................................ 121

Screen Composition............................................................................................................ 121

Tour Route Settings.............................................................................................................122

[Video and Audio] > [ADSR]

Reducing Data Size by Lowering Video Quality in Specific Areas ........................ 124

Specified Area .................................................................................................................... 124

ADSR................................................................................................................................... 125

[Video and Audio] > [On-screen display]

Displaying Date, Time and Text on the Video........................................................ 127

On-Screen Display.............................................................................................................. 127

[Video and Audio] > [Privacy Mask]

Setting Privacy Mask.............................................................................................. 129

Registering Privacy Masks.................................................................................................. 129

Changing/Deleting a Privacy Mask..................................................................................... 131

[Video and Audio] > [Audio]

Setting Audio Input/Output..................................................................................... 132

General Sound .................................................................................................................... 132

Audio Server ....................................................................................................................... 133

Sound Clip Upload 1 to 3.................................................................................................... 133

[Server] > [Server]

HTTP, SNMP and FTP Server Settings ................................................................... 135

HTTP Server........................................................................................................................ 135

SNMP Server....................................................................................................................... 135

SNMP v1 and v2c Server .................................................................................................... 136

SNMP v3 Server ..................................................................................................................136

FTP Server........................................................................................................................... 136

WS-Security......................................................................................................................... 137

[Server] > [Video Server]

Video Transmission Settings .................................................................................. 138

Video Server........................................................................................................................ 138

[Server] > [RTP Server]

RTP Settings........................................................................................................... 139

RTP Server .......................................................................................................................... 139

Audio Multicast ................................................................................................................... 139

RTP Streaming 1 to 5 .......................................................................................................... 140

[Video Record] > [Upload]

HTTP and FTP Upload Settings ............................................................................. 141

Video Record Setting.......................................................................................................... 141

General Upload................................................................................................................... 141

HTTP Upload....................................................................................................................... 142

FTP Upload ......................................................................................................................... 143

[Video Record] > [E-mail Notification]

Setting E-mail Notification ...................................................................................... 145

E-mail Notification ............................................................................................................... 145

[Event] > [External Device]

External Device Input Triggered Operation Settings ............................................. 147

External Device Output....................................................................................................... 147

External Device Input.......................................................................................................... 148

[Event] > [Audio Detection]

Abnormal Audio Input Triggered Operation Settings ............................................ 150

Volume Detection................................................................................................................150

[Event] > [Timer]

Timer Triggered Operation Settings....................................................................... 152

Timer 1 to 4 ......................................................................................................................... 152

[Event] > [Intelligent Function]

- Overview - ............................................................................................................ 154

Intelligent Function.............................................................................................................. 154

Notes on Intelligent Function Settings and Operations ...................................................... 157

Registering Presets.............................................................................................................158

[Event] > [Intelligent Function]

- Video Detection - ................................................................................................ 159

Steps for Configuring Video Detection ............................................................................... 159

Configuring Detection Criteria ([Detection Criteria] Tab) ................................................... 163

Configuring Operations for “Detected” ([Event] Tab)......................................................... 173

Checking Event Status........................................................................................................ 173

Displaying Settings for Detection Areas/Detection Lines, Non-Detection Area

and Detection Results (Display Options) ....................................................................... 174

Reducing Effects of Lighting Change (Detections Settings) .............................................. 174

Context Menu...................................................................................................................... 175

[Event] > [Intelligent Function]

- Shared Operations -............................................................................................. 176

Configuring Operations for “Detected” ([Event] Tab)......................................................... 176

Restarting Intelligent Function ............................................................................................ 177

[Event] > [Switch Day/Night]

Executing Presets When Switching Day/Night Mode ............................................ 178

Day/Night Mode Switching ................................................................................................. 178

[Event] > [Linked Event]

Using Event Combinations..................................................................................... 179

Linked Event 1 to 4 .............................................................................................................179

Linked Event Operation Examples...................................................................................... 181

[Security] > [Host Restrictions]

Setting Access Restrictions ................................................................................... 183

IPv4 Host Access Restrictions ............................................................................................ 183

IPv6 Host Access Restrictions ............................................................................................ 184

[Security] > [SSL/TLS]

Setting HTTP Communication Encryption .............................................................. 185

Certificates.......................................................................................................................... 185

Certificate Management...................................................................................................... 186

Encrypted Communications................................................................................................ 186

[Security] > [802.1X]

Network Port Authentication Settings..................................................................... 188

802.1X Authentication ......................................................................................................... 188

Authentication Method ........................................................................................................ 188

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