BT DIVERSE 3016 CLASSIC User Manual

Diverse 3016 Classic

Digital Cordless Telephone

User guide

This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.

This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom.

Check that your Diverse 3016 Classic is complete. When you unpack you should have:

•

Diverse 3016 base station.

• Diverse 3000 Classic handset.

• Battery compartment cover.

• Power adaptor.

• Belt Clip.

• Two AA rechargeable batteries.

• Telephone line cord.

If anything is missing, please contact your place of purchase immediately.

For your records:

For warranty purposes, proof of purchase is required, so please keep your receipt.

See page 34 for more information about your handset PIN.

Date of purchase:

Place of purchase:

Serial number:

(on the underside of the telephone base station)

Purchase price:

Please open this page for an ‘At a glance’ guide to your Diverse 3016 Classic.

Base Station PIN Number:

Handset PIN Number:

Please open this page for a ‘Further at a glance’ guide to your Diverse 3016 Classic.

At a glance

Display

Displays the status of

your handset.

Memory

Enables speed dialling of numbers stored in the memory.

Redial

Lets you redial the last five external numbers you called.

Intercom

Enables internal calls

and call transfer

between handsets.

Green Phone

For making and answering calls.

Key lock

Lets you lock (and unlock) the keypad to prevent accidentally pressing buttons.

Confirmation (OK)

Lets you confirm settings.

Delete

Deletes digits shown on the display.

Recall

For use with

switchboards and BT

Select Services.

Also, press and hold

down to enter a

Pause

in a stored number.

Keypad

Red Phone

Press to end a call.

Power

Press and hold down to

switch off the handset.

Press and hold down

again to switch back on.

Set

Lets you access your

phone’s function.

Used to store numbers

on the memory.

INT

ABC

DEF

GHI

JKL

MNO

PQRS

TUV

WXYZ

✱

BASE STATION

Aerial

Greetings button

Selects your Outgoing Message (OGM).

Delete button

Lets you delete OGMs and messages.

Minus button

Press to lower the loudspeaker volume.

Plus button

Press to increase the loudspeaker volume.

Page button

Press to page the handset(s).

Play button

Press to play back your messages.

Skip button

Press to skip forward to the next message.

Skip button

Press to skip back to the previous message.

Record button

Lets you record OGMs.

On/Off button

Switches the answering machine on and off. The machine is on when the button is lit.

Pause/Stop button

Press to stop message playback.

Press to pause playback, press again to resume playback.

HANDSET DISPLAY

Display buttons

The top three buttons are also used with icons on the display.

Scroll backwards

Scroll forwards

Confirm – OK.

Page

Skip

Play

Delete Stop

Skip

Record

In this guide

At a glance 1 Quick guide 4 Quick reference handset display 5 Quick reference answering

machine guide 6 Introducing the

Diverse 3016 Classic 7

Building up a phone system 7

Setting up 8

Wa r ni ng 8

Using your Diverse 3016 Classic 12

On and off modes 12 Making and receiving calls 12 Making and transferring

calls between handsets 14 Using the memory to store

and dial numbers 17

Using caller display 19 Using your Diverse 3016

Classic answering machine 22

Recording and selecting your outgoing message 23

Operating your answering machine from a Diverse handset 26

Using message playback with Caller Display 28

Call screening at the base station 29 Additional features for your

answer ing machine 29 Time saver 29

Remote access 31

Remote access quick guide 32

Using the Call Director 33

Telephone security 34

Base station and handset PIN 34 Emergency numbers 37 Call barring and call enabling 37

Additional features 39

Adjusting volumes and tones 39

Call allocation 43

Using your Diverse 3016 Classic with a switchboard 44

Setting to Tone or Pulse dialling 44 Entering access codes 44

Registering a new Diverse 3000 handset with the base station 46

Using multiple base stations and handsets 48

Maintenance 50

Service 50 If you have to return your

Diverse 3016 Classic 50

Help 51

Answering machine 53 When connected to

a switchboard 53

Technical information 54

Technical specification 55

Index 56

Hints and tips boxes

In this user guide, we’ve included helpful tips and important notes. They are shown in a grey box.

Quick Guide

Information for the handset settings.

Switch the handset on and off

Switch keypad lock on and off

Answer a call

Make an external call

End a call

Redial a number

Store a number in the memory

Dial a number from the Caller Display calls list

Adjust the handset volume

Secrecy

Call another handset

Call all handsets

Transfer a call

Put an external caller on hold while you make an internal call

Set date

Set time

Hold down for 1 second until you hear a long beep.

to display last 5 numbers

0-9 location

e.g.

microphone off. microphone on.

then the handset no., eg 3.

then the handset no,. eg 2

then the handset no.,eg 3 to end the internal call.

set the date

set the time

ABC

INT

ABC

INT

✱

INT

TUV

WXYZ

Quick Reference Handset Display

Indicates an active signal with the base station.

Warning – you are going out of range of the base station or handset is not registered to the base station.

Shows status of battery.

You have new calls listed in your Caller Display list.

Off hook.

EXT Connecting to an external caller.

INT Connecting to another handset registered to the base.

Handset locked.

P Pause.

A Base station.

—

Blank space.

Star button.

—— Hash button.

Recall button.

Telephone PIN.

----

Keypad locked.----

----

Indicates that the call has been answered in your caller display

calls list.

–

––

–

––

–

✱

Quick reference answering machine guide

Base Station Handset

Switch on

Switch off

Play messages

Play/Stop playback

Skip forward to the next message

Skip backward

Delete a message

Delete all messages

Record a memo

Outgoing announcements

Select announcement

Record a new announcement

To play your announcement

To delete an outgoing message

INT

WXYZ

Play

Stop

Skip

Delete

Record

Play

TUV

WXYZ

TUV

INT

ABC

WXYZ9WXYZ

ABC

INT

JKL5JKL

INT

DEF

INT

ABC

INT

MNO

INT

WXYZ

PQRS

DEF

JKL

INT

WXYZ

PQRS

MNO

JKL

INT

WXYZ

PQRS

ABC

INT

WXYZ

PQRS

Press once to return to Standby. See page 22 for the full answering machine functions.

* Press 5 twice if you do not want to record a concluding announcement.

Please read the instructions carefully before use and retain this user guide for future reference.

Building up a phone system

You can use up to six handsets on each Diverse base station, up to four base stations can be used with each Diverse handset. Although this user guide applies to both single and multiple handset systems, some functions described in this guide apply only to Diverse 3016 Classic phones with more than one handset connected.

As this product is rechargeable, it is normal that a certain amount of heat will be produced in its day-to-day operation. Whilst this is entirely safe we would advise against placing this product on antique, veneered or wooden surfaces as damage may occur.

Introducing the Diverse 3016 Classic

INT

ABC

DEF

MNO

JKL

GHI

TUV

PQRS

WXYZ

✱

INT

ABC

DEF

MNO

JKL

GHI

TUV

PQRS

WXYZ

✱

INT

ABC

DEF

MNO

JKL

GHI

TUV

PQRS

WXYZ

✱

INT

ABC

DEF

MNO

JKL

GHI

TUV

PQRS

WXYZ

✱

Skip

Play

Skip

Delete Stop

Record

Page

INT

ABC

DEF

MNO

JKL

GHI

TUV

PQRS

WXYZ

✱

INT

ABC

DEF

MNO

JKL

GHI

TUV

PQRS

WXYZ

✱

Approved rechargeable batteries

General cleaning

Simply clean the handset and base station with a damp (not wet) cloth or antistatic wipe. Never use a dry cloth as this may cause a static shock. Never spray cleaning fluid directly onto the telephone.

Nickel-Cadmium (NiCd)

Sanyo N-3U (700 mAh) GP GP60AAKC (600 mAh) Varta 751RS (700 mAh) Mobile Power 700 (700 mAh) Panasonic 60 DT (600 mAh)

Warning

1 For the handset use only approved nickel-

cadmium (NiCad) rechargeable batteries. Never use other batteries or conventional alkaline batteries. They could lead to a short circuit or destroy the battery casing. Recommended batteries should have a power rating of at least 600mAh 1.2V. Batteries are available from the

Diverse Helpline

08457 908070

2 Do not try to use any power supply except the

one provided, otherwise you may permanently damage your Diverse 3016 Classic. It will also result in non-compliance with EN41003:1993, and will invalidate the approval given to this apparatus.

3 There is a slight chance that your phone

could be damaged by an electrical storm. We recommend that you unplug your Diverse from the mains power and telephone line socket during storms.

4 If you wear a hearing aid, please note that the

Diverse 3016 Classic works by sending radio signals between the base station and handset. These signals can interfere with hearing aids, causing a humming noise.

5 Diverse 3016 Classic can interfere with other

electrical equipment such as answering machines, TV and radio sets, clock radio/alarms and computers if placed too close. You are recommended to place your Diverse 3016 Classic at least one metre away from such appliances to avoid any risk of interference.

6 Working range is dependant on local

environment ie buildings, trees etc. It is possible that the Diverse’s 3016 Classic range may be affected by being near bodies of water such as ponds, lakes, the sea.

7 Do not submerge any part of the phone, base

station or batteries in water or use in a damp environment, such as a bathroom.

8 Do not expose to fire. 9 The handset may not be operated in rooms

with explosive hazards.

10 Make sure you connect the power and

telephone lines to the correct sockets in the base station.

11 Do not dispose of used batteries in the

normal household rubbish.

Setting up

Nickel-metal hydride

Sanyo H-3 U (1500 mAh) GP GP130 AA HC (1300 mAh) GP GP150 AA HC (1500 mAh) Varta VH 1101 or

Phone Power (1100 mAh) Panasonic HHR-110 AA (1100 mAh) Friwo NiMH (1400 mAh) Toshiba TH-1200 AARE (1200 mAh)

1. Connect the power cable.

Plug the power cable into the power socket on the underside of your Diverse 3016 Classic. Take care that the telephone line cord and power cable plugs are connected to the correct sockets. Incorrect placement could damage the station.

2. Plug the 3 pin adaptor into a mains power socket and switch on.

3. Install the rechargeable batteries in the handset

The handset uses the two AA size nickel cadmium (NiCad) batteries, which are supplied. To install them, insert the batteries as indicated on the label inside the battery compartment and slide the battery compartment cover shut. The battery compartment cover may be found in the packaging with the batteries.

Use only the power adaptor C39 280 -Z4 -C174 /. .–C67 with your Diverse 3016 Classic.

Plan where you will put your Diverse 3016 Classic. It should be within two metres of a power socket and the phone socket.

Important

When replacing batteries always use good quality nickel cadmium (NiCad) rechargeable AA types with at least 600mAh capacity in order to achieve the specified operating time.

Never use other batteries or conventional alkaline batteries.

They could result in a short circuit or destroy the battery casing. Recommended rechargeable batteries are available from the

Diverse Helpline

08457 908070 and the BT Shop.

Slide battery cover down and lift off.

Follow these steps to get your Diverse 3016 Classic ready for use.

Red socket

4. Charge the handset batteries for at least 16 hours

Place the handset on the base. When charging the battery level symbol shown on the display flashes.

Battery display when inserting or replacing a battery

When you replace the handset batteries with ones that have been fully charged, the battery indicator will not show full until the next charge cycle has been completed. Charge the handset until the batteries register full again. From then on the display will be correct.

Battery performance

After charging your Diverse 3016 Classic for the first time, subsequent charging time for the handset batteries is approximately 4-5 hours. Batteries and case may become warm during charging. This is normal and not dangerous.

When charging for the first time, we recommend that you let the batteries charge for the full 16 hours.

Under ideal conditions, the handset batteries should give about 7 hours talktime or 60 hours standby on a single charge. However, new NiCad batteries do not reach their full capacity until they have been in normal use for several days.

Please note that the lifespan of NiCad rechargeable batteries depends on how heavily they are used. However, over time, their capacity to recharge will begin to diminish and they will eventually need replacing.

Battery low warning

An LCD on the handset display shows the current state of the charge. When the batteries are almost flat a beep sounds and the display shows the empty battery symbol. Displays showing the various states of charge are shown below:

Batteries fully charged

Batteries at 66%

Batteries at 33%

Batteries empty

If the symbol flashes

continuously, it means the handset is either out of range or is not registered with the base station. To register, follow the steps on page 46. All additional handsets you purchase will need to be individually registered with the base station before they will work with the Diverse 3016 Classic.

The symbol may also flash after a power failure. Provided the handset has been registered with the base, the symbol will stop f lashing after a while indicating the handset has automatically re-registered to the base station. If it continues to flash, reregister the handset to the base station.

Please note: If you go out of range of a base station for a long time while your handset is switched ON, it may take more than 20 minutes to ‘find’ the base station again when you come back within range. However, by simply switching the handset OFF for a moment, then ON again, it will find the base station within a few seconds.

6. Plug your Diverse 3016 Classic into the phone socket

If you do not have a modern phone socket, call Freefone 0800 800 150 and ask for a BT engineer to come and fit the correct socket. This is a chargeable service.

5. Connect the telephone line cord to the Diverse 3016 Classic base station.

Ensure that this is fitted correctly into the right socket.

WARNING

It is recommended that the line cord is not connected until the handset is fully charged. This will prevent the risk of the phone being answered prior to the batteries being fully charged and therefore not achieving their optimum capacity.

To end a call

• Press the RED PHONE button.

• Place the handset back on the base station.

On and Off modes

To switch the handset on and off

You can normally leave your handset on 24 hours a day. However, if you need to switch it off:

Press and hold the RED PHONE button down for about 1 second. You hear a long beep and the screen goes blank.

To switch it back on, press and hold down the RED PHONE again. You hear a long beep and the display returns to standby.

To switch the keypad lock on and off

You can lock the keypad so that it cannot be used accidentally while carrying it around.

Press and hold the #button until the display shows:

The keypad is now locked and you cannot dial out. Incoming calls can be answered as normal by pressing the

GREEN PHONE button.

Press and hold the #button until the display returns to standby. The keypad is now unlocked.

Making and receiving calls

To make an external call

Ensure the handset is switched ON.

• Press the GREEN PHONE button. You will hear the dial tone.

• Dial the number. The phone calls the number and the display shows the number you have dialled.

Alternatively, you can enter the phone number you want first, check that it is correct, and then press the GREEN

PHONE

button to dial.

Using your Diverse 3016 Classic

If another handset is already being used to make an external call, your handset will display ‘

–––

’ f lashing and you will hear

the internal ‘busy’ signal.

Caller display

The Diverse 3016 Classic can let you know who’s calling before you answer the telephone.

With BT’s Caller Display service, your Diverse base station receives caller information which is transmitted over the BT network, for more information see page 19.

To receive an external call

When the phone rings the display flashes EXT.

• Press the GREEN PHONE button on the handset and speak.

• If the handset is on the base station or charging station, simply lift it up and speak. You do not need to press the

GREEN PHONE button.

• At the end of the call, either press

the RED PHONE button or replace the handset on the base station.

Call timer

Your Diverse 3016 Classic automatically times the duration of all outgoing external calls. The handset display shows the call duration both during your call and for a few seconds after it is completed.

To redial the last external number

• Press the button. Display shows

the last number dialled.

• Press the GREEN PHONE button. The number is dialled.

• Press the RED PHONE button to end the call.

To redial any of the last 5 external numbers

• Press the button. Display shows

the last number dialled.

• Press the MEMORY or SET buttons

under and scroll through the last 5 numbers to select the number you want.

• Press the GREEN PHONE button.

The number displayed is dialled.

• Press the RED PHONE button to end

the call.

To delete the redial memory

All five numbers will be deleted.

• Press the SET button.

• Press the 1 button.

• Press the 8 button.

• Press the OK ( ) button. Enter the

handset PIN (original setting 0000. To change it see page 34).

• Press the OK ( ) button.

• Press the 2 button.

• Press the OK ( ) button to confirm.

• Press the RED PHONE button to

return to standby.

TUV

ABC

• To stop paging press the BLUE button again.

• Press the GREEN PHONE button on the handset.

If you have additional handsets, you can make internal intercom calls between the handsets.

To make an internal intercom call to another handset

• Press the INT button. Display shows

your handset number.

• Enter the number of the handset you want to call e.g. 2. The handset will ring.

• To end the call, press the RED PHONE button, or replace the handset on the base.

To receive an internal call

• When the handset rings, the display

flashes INT plus the number of the handset calling you, – 2 in this example.

• Either press the GREEN PHONE button, or simply lift the handset off the base station to receive the call.

Secrecy

You can switch off the handset microphone so that your caller cannot hear you while you green phone to someone else in the room.

When ready, you can switch the microphone back on.

During a call:

• Press the INT button to switch the microphone off. Your caller will hear a melody. Display shows EXT (flashing) and INT.

• Press the R button to speak to your caller again.

Making and transferring calls between handsets

If you have multiple handsets registered with the base, the Diverse 3016 Classic enables two handsets to talk to each other on an internal ‘intercom’ call, while a third handset can be on an external call.

To page a handset from the base station

To locate handsets that are away from the base station.

• Press the BLUE button on the base. All handsets registered with the base will ring for 30 seconds.

INT

ABC

To transfer an external call between handsets

If you are in a conversation with an outside caller and want to transfer the call to another handset.

• Press the INT button. Display shows EXT INT plus your handset number. The caller hears music on hold.

• Enter the number of the handset to which you wish to transfer the call. When the handset is answered, you can talk to the other handset without the outside caller hearing.

• To transfer the call press the RED

PHONE

button, or replace your handset

on its base.

• To reconnect to your outside caller: Press the R button.

To enable another handset to ‘listen in’ on your conversation

If you want another person to hear your call, you can let them listen in on another handset registered to the same base station.

Setting up:

Once connected to your caller:

• Press the INT button. Your caller is put on hold.

• Enter the number 1- 6 of the handset you want.

• When the call is answered press the

SET button.

• Press the RECALL button. You can

speak to your external caller again and the other handset can now listen to your conversation.

If all available handsets are engaged on an internal call and an external call arrives, a ‘call waiting’ signal is given. To take the call, either replace the handset on the base, or press

RED PHONE button. You can accept

the new call when you hear the phone ring.

INT

To put an outside caller on hold and speak to another internal handset

• Press the INT button. You hear the

internal dial tone and your outside caller is put on hold. Your caller will hear ‘music on-hold’.

• Press the handset number you want,

1-6. When the handset answers, you

can talk without your outside caller hearing.

• Press the R button to end the internal call and speak to your outside caller.

INT

1-6

INT

1-6

To make an internal call to all handsets

You can call all handsets registered to a base station at the same time.

• Press the INT button.

• Press the ✱button. Display shows

all available handsets. If no other handsets are available, you hear the engaged tone. The first handset to answer will take the call.

• Press the RED PHONE button to end the call.

✱

INT

To make an announcement over the base station loudspeaker

• Press the INT, then 9 buttons.

• Press the 9 button again to switch on

the intercom function and speak.

• Press the 5 button to switch off the intercom function.

• Press the RED PHONE button to return to standby.

To broadcast a call

You can let other people listen to your call by broadcasting it via the base station loudspeaker.

During your call:

• Press the INT, then the 8 buttons. Your call will be heard over the loudspeaker.

• Press the INT and 8 buttons again to end the broadcast.

• Adjust the loudspeaker volume by pressing the –and + buttons at the base station.

To cancel:

To stop the other handset from hearing your conversation.

• Press the SET button.

• Press the RECALL button.

You can continue talking to your caller as normal.

The other handset user can stop listening in at any time either by pressing the

RED PHONE button on their handset or

by replacing it on the base station or charger.

INT

Quick call transfer

After dialling the other handset, you can immediately press the

RED PHONE bu tton, or replace the handset on the base and the call will be transferred straight through. If the other handset is already engaged, or does not answer the call within 30 seconds, the call will be returned to your handset.

TUV

INT

WXYZ

JKL

+ 43 hidden pages