BT Diverse 3016 User Manual

Diverse 3016 – 4th Edition – 1st March – 3766

Diverse 3016 Classic

User Guide

Digital Cordless Telephone

This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.

This product is intended for connection to analogue public switched telephone networks

and private switchboards in the United Kingdom.

*YOU MUST SUBSCRIBE TO A CALLER

DISPLAY SERVICE BEFORE YOUR

DIVERSE 3016 CLASSIC WILL

DISPLAY CALLER

INFORMATION

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Remote access quick guide

for your Diverse 3016

To switch on answering

machine:

•

Dial your number. After 17 rings your machine will answer.

•

Press

. Enter your 4-digit

base station PIN.

•

Your answering machine is

now switched on.

For your records

For guarantee purposes, proof of purchase is required, so please keep your receipt.

See page 42 for more information about your PIN numbers.

Base Station PIN Number:

Handset PIN Number:

Unpacking your Diverse 3016 Classic

Date of purchase:

Place of purchase:

Serial number:

Purchase price:

Please open this page for an ‘at a glance’ guide to your Diverse 3016 Classic.

If anything is missing. please contact your place of purchase immediately.

Diverse 3016 Classic base station

Diverse 3016 Classic handset

Battery compartment cover

Power adaptor

Belt clip

2x AA rechargeable batteries

Telephone line cord

1 x Quick Remote Access Guide

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Please open this page for an ‘at a glance’ guide to your Diverse 3016 Classic.

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At a glance

Display

Displays the status of your

handset.

Memory

Enables speed dialling of numbers stored in the memory.

Redial

Lets you redial the last five external numbers you called.

Intercom

Enables internal calls and

call transfer between

handsets.

Green Phone

For making and answering calls.

Key lock

Lets you lock (and unlock) the keypad to prevent accidentally pressing buttons.

Confirmation (OK)

Lets you confirm settings.

Delete

Deletes digits shown on the display.

Recall

For use with switchboards

and BT Select Services.

Also, press and hold down

to enter a Pause

in a stored number.

Keypad

Red Phone

Press to end a call.

Power

Press and hold down to

switch off the handset.

Press and hold down again

to switch back on.

Set

Lets you access your

phone’s function.

Used to store numbers on

the memory.

INT

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BASE STATION

Aerial

Announcement button

Selects your Outgoing Message (OGM).

Delete button

Lets you delete OGMs and messages.

Minus button

Press to lower the loudspeaker volume.

Plus button

Press to increase the loudspeaker volume.

Loudspeaker LED

Lights up when loudspeaker is in use.

Page button

Press to page the handset(s).

Play button

Press to play back your messages.

Skip button

Press to skip forward to the next message.

Skip button

Press to skip back to the previous message.

Record button

Lets you record OGMs.

On/Off button

Switches the answering machine on and off. The machine is on when the button is lit.

Pause/Stop button

Press to stop message playback.

Press to pause playback, press again to resume playback.

HANDSET DISPLAY

Display buttons

The top three buttons are also used with icons on the display.

Scroll backwards

Scroll forwards

Confirm – OK.

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Skip

Delete

Page

Play

Skip

Stop

Record

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Helpful hints and tips

In this user guide, we’ve included helpful tips and important notes. They are shown in boxes like this.

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In this guide

At a glance 1

Handset settings Quick reference guide 4

Handset display Quick reference guide 5

Answering machine Quick reference guide 6

Introducing the Diverse 3016 Classic 7

Building up a phone system 7

Safety instructions 8

Setting up 10

Using your Diverse 3016 Classic 14

On and off modes 14 Making and receiving calls 15 Making and transferring

calls between handsets 17

Using the memory to store

and dial numbers 20

Using Caller Display 23

Using your Diverse 3016 Classic answering machine 27

Recording and selecting your

outgoing message 28

Operating your answering machine

from a Diverse handset 32 Using message playback with Caller Display 35 Call screening at the base station 35 Additional features for your

answering machine 36 Time saver 37

Remote access 39

Remote access quick guide 41

Telephone security 42

Base station and handset PIN 42 Emergency numbers 45 Call barring and call enabling 46

Additional features 49

Adjusting volumes and tones 49

Using your Diverse 3016 Classic with a switchboard 55

Setting to Tone or Pulse dialling 55 Entering access codes 56

Registering a new Diverse 3000 handset with the base station 58

Call allocation/Ring priority 60

Using the Call Director 62

Using multiple base stations and handsets 64

General information 67

Guarantee 67 Technical information 68

Help 69

Answering machine 71 When connected to a switchboard 71

Index 72

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Function

Switch the handset on and off

Switch keypad lock on and off

Answer a call

Make an external call

End a call

Redial a number

Store a number in the memory

Dial a number from the Caller Display calls list

Adjust the handset volume

Secrecy

Call another handset

Transfer a call

Call all handsets

Put an external caller on hold while you make an internal call

Set date

Set time

Key combination

Hold down for 1 second until you hear a long beep.

to display last 5 numbers

0-9 location

e.g.

microphone off. microphone on.

then the handset no., eg 3.

then the handset no,. eg 2

then the handset no., eg 3 to end the internal call.

set the date

set the time

WXYZ

TUV

INT

✱

INT

ABC

Handset settings

Quick reference guide

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Handset display

Quick reference guide

Indicates an active signal with the base station.

Warning – you are going out of range of the base station or handset is not registered to the base station.

Shows status of battery.

You have new calls listed in your Caller Display list.

Off hook.

EXT Connecting to an external caller.

INT Connecting to another handset registered to the base.

Handset locked.

P Pause.

A Base station.

—

Blank space.

Star button.

—— Hash button.

Recall button.

Telephone PIN.

----

Keypad locked.

----

Indicates that the call has been answered in your caller display

calls list.

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–

––

–

✱

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Answering machine

Quick reference guide

Base Station Handset

Switch on

Switch off

Play messages

Play/Pause/Stop

Pause/ Resume Playback

Skip forward to the next message

Skip backward

Delete a message

Delete all messages

Record a memo

Outgoing announcements

Select announcement

Record a new announcement

To play your announcement

To delete an announcement

INT

WXYZ

TUV

WXYZ

ABC

WXYZ

DEF

WXYZ

JKL5JKL

INT

ABC

WXYZ

ABC

JKL

PQRS

WXYZ

JKL

DEF

PQRS

WXYZ

JKL

MNO

PQRS

WXYZ

ABC

PQRS

WXYZ

ABC

WXYZ

MNO

WXYZ

Play

Stop

Skip

Delete

Record

Play

Press once to return to Standby. See page 27 for the full answering machine functions.

* Press 5 twice if you do not want to record a concluding announcement.

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Please read the instructions carefully before use and retain this user guide for future reference.

Building up a phone system

You can use up to six handsets on each Diverse base station, up to four base stations can be used with each Diverse handset. Although this user guide applies to both single and multiple handset systems, some functions described in this guide apply only to Diverse 3016 Classic phones with more than one handset connected.

Introducing the Diverse 3016 Classic

Note

As this product is rechargeable, it is normal that a certain amount of heat will be produced in its day-to-day operation. Whilst this is entirely safe we would advise against placing this product on antique, veneered or wooden surfaces as damage may occur.

INTRODUCTION

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Skip

Play

Delete

Stop

Record

Page

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Safety instructions

SAFETY INSTRUCTIONS

General

For the handset use only approved nickel-cadmium (NiCad) or nickel-metal hydride (NiMH) rechargeable batteries. Never use other batteries or conventional alkaline batteries. They could lead to a short circuit or destroy the battery casing. Recommended batteries should have a power rating of at least 600mAh 1.2V. Batteries are available from the Diverse Helpline 08457 908070.

Only use the power supply included with the product. Using an unauthorised power supply will invalidate your guarantee and may damage the telephone. The item number for the mains power supply is C39 280-Z4-C174/..-C67.

If Keyguard is active, it is still possible to make emergency calls to 999 and

112.

Do not open the handset or base station. This could expose you to high voltages or other risks. Contact the helpline for all repairs.

Radio signals transmitted between the handset and base may cause interference to hearing aids.

This product should not be used near emergency/intensive care medical

equipment and should not be used by people with pacemakers.

Never dispose of batteries in a fire. There is a serious risk of explosion and/or the release of highly toxic chemicals.

Cleaning

Simply clean the handset and base station with a damp (not wet) cloth, or an antistatic wipe. Never use household polish as this will damage the product. Never use a dry cloth as this may cause a static shock.

Environmental

Do not expose to direct sunlight. The product may heat up when the batteries are being recharged. This is normal. However, we recommend that you do not place the product on antique/veneered wood to avoid damage.

Do not stand your product on carpets or other surfaces which generate fibres, or place it in locations

preventing free flow of air over it’s

surfaces.

Do not submerge any part of your product in water and do not use it in damp or humid conditions, such as in bathrooms.Do not expose your product

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Approved rechargeable batteries

Nickel-Cadmium (NiCd)

Sanyo N-3U (700 mAh)

GP GP60AAKC (600 mAh)

Varta 751RS (700 mAh)

Mobile Power 700 (700 mAh)

Panasonic 600 DT (600 mAh)

Nickel-Metal hydride (NiMH)

Sanyo H-3 U (1500 mAh)

GP GP130 AA HC (1300 mAh)

GP GP150 AA HC (1500 mAh)

Varta VH 1101 or Phone Power (1000 mAh)

Panasonic HHR-110 AA (1100 mAh)

Friwo NiMH (1400 mAh)

Toshiba TH-1200 AARE (1200 mAh)

to fire, explosive or other hazardous conditions.

There is a slight chance that your phone could be damaged by an electrical storm. We recommend that you unplug the power and telephone line cord for the duration of the storm.

SAFETY INSTRUCTIONS

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Red socket

Note

Plan where you will put your Diverse 3016 Classic. It should be within two metres of a power socket and the phone socket.

1. Connect the power cable

Plug the power cable into the power socket on the underside of your Diverse 3016 Classic. Take care that the telephone line cord and power cable plugs are connected to the correct sockets. Incorrect placement could damage the station.

2 Plug the 3 pin adaptor

into a mains power socket and switch on

Note

Use only the power adaptor C39 280-Z4-C174/..–C67 with your Diverse 3016 Classic.

Setting up

Follow these steps to get your Diverse 3016 Classic ready for use.

Please note that your handset is already “registered” to the Diverse 3016 Classic base station.

3 Install the rechargeable

batteries in the handset

The handset uses the two AA size nickel cadmium (NiCad) batteries, which are supplied. To install them, insert the batteries as indicated on the label inside the battery compartment and slide the battery compartment cover shut. The battery compartment cover may be found in the packaging with the batteries.

SETTING UP

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Note

Under ideal conditions, the handset batteries should give about 10 hours talktime or 100 hours standby on a single charge. However, new NiCad batteries do not reach their full capacity until they have been in normal use for several days.

Please note that the lifespan of NiCad rechargeable batteries depends on how heavily they are used. However, over time, their capacity to recharge will begin to diminish and they will eventually need replacing.

Battery performance

After charging your Diverse 3016 Classic for the first time, subsequent charging time for the handset batteries is approximately 4-5 hours. Batteries and case may become warm during charging. This is normal.

Battery display when inserting

or replacing a battery

When you replace the handset batteries with ones that have been fully charged, the battery indicator will not show full until the next charge cycle has been completed. Charge the handset until the batteries register full again. From then on the display will be correct.

Place the handset on the base. When charging, the battery level symbol shown on the display flashes.

SSlliiddee bbaatttteerryy ccoovveerr ddoowwnn aanndd lliifftt ooffff..

4. Fit the handset belt clip

Fit the belt clip onto the back of the handset.

TTaabb

SSlloott

The battery compartment cover may be found in the packaging with the batteries.

5 When charging for the

first time, we recommend that you let the batteries charge for the full 16 hours before making or receiving calls

SETTING UP

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6 Connect the telephone line

cord to the Diverse 3016 Classic base station

Ensure that this is fitted correctly into the right socket.

WARNING

It is recommended that the line cord is not connected until the handset is fully charged. This will prevent the risk of the phone being answered prior to the batteries being fully charged and therefore not achieving their optimum capacity.

Note

If the symbol flashes

continuously, it means the handset is either out of range or is not registered with the base station. To register, follow the steps on page 46. All additional handsets you purchase will need to be individually registered with the base station before they will work with the Diverse 3016 Classic.

The symbol may also flash after a power failure. Provided the handset has been registered with the base, the

symbol will stop flashing after a while indicating the handset has automatically re-registered to the base station.

If it continues to flash, re-register the handset to the base station.

Note

If you go out of range of a base station for a long time while your handset is switched ON, it may take more than 20 minutes to ‘find’ the base station again when you come back within range. However, by simply switching the handset OFF for a moment, then ON again, it will find the base station within a few seconds.

Battery low warning

An LCD on the handset display shows the current state of the charge. When the batteries are almost flat a beep sounds and the display shows the empty battery symbol. Displays showing the various states of charge are shown below:

Batteries fully charged

Batteries at 66%

Batteries at 33%

Batteries empty

SETTING UP

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7 Plug your Diverse 3016

Classic into the phone socket

SETTING UP

8 Please remove the

protective film from the handset display

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To switch the keypad lock on and off

You can lock the keypad so that it cannot be used accidentally while carr ying it around.

Press and hold the

button

until the display shows:

The keypad is now locked and you cannot dial out. Incoming calls can be answered as normal by pressing the

GREEN PHONE

button.

Press and hold the

button until the display returns to standby. The keypad is now unlocked.

To switch the handset on and off

You can normally leave your handset on 24 hours a day. However, if you need to switch it off:

Press and hold the

RED PHONE

button down for about 1 second. You hear a long beep and the screen goes blank.

To switch it back on, press and hold down the

RED PHONE

button again. You hear a long beep and the display returns to standby.

On and Off modes

Using your Diverse 3016 Classic

USING

Note

The handset is already set to ON.

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To receive an external call

When the phone rings the display flashes

EXT

Press the

GREEN PHONE

button on the handset and speak.

If the handset is on the base station or charging station, simply lift it up and speak. You do not need to press the GREEN PHONE button.

At the end of the call, either press the

RED PHONE button or replace the handset on the base station.

Note

If another handset is already being used to make an external call, your handset will display ‘–––’ flashing and you will hear the internal ‘busy’ signal.

Making and receiving calls

To make an external call

Ensure the handset is switched ON.

Press the

GREEN PHONE

button. You will hear the dial tone.

Dial the number. The phone calls the number and the display shows the number you have dialled.

Alternatively, you can enter the phone number you want first, check that it is correct, and then press the

GREEN PHONE

button to dial.

To end a call

Press the RED PHONE button.

USING

KEYPAD

Caller Display

The Diverse 3016 Classic can let you know who’s calling before you answer the telephone.

With BT’s Caller Display service, your Diverse base station receives caller information which is transmitted over the BT network, for more information see page 23.

Call timer

Your Diverse 3016 Classic automatically times the duration of all outgoing external calls. The handset display shows the call duration both during your call and for a few seconds after it is completed.

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Secrecy

You can switch off the handset microphone so that your caller cannot hear you while you talk to someone else in the room.

When ready, you can switch the microphone back on.

To delete the redial memory

All five numbers will be deleted.

Press the

SET button.

Press the

1 button.

Press the

8 button.

Press the

OK ( ) button. Enter the handset PIN (original setting

0000

. To change it see

page 43).

Press the

OK ( ) button.

Press the

2 button.

Press the

OK ( ) button to confirm.

Press the

RED PHONE button to return to standby.

USING

TUV

KEYPAD

ABC

Redial

To redial the last external number

Press the button. Display shows the last number dialled.

Press the

GREEN PHONE

button. The number is dialled.

Press the

RED PHONE button

to end the call.

To redial any of the last 5 external numbers

Press the button. Display shows the last number dialled.

Press the

MEMORY or SET buttons under and scroll through the last 5 numbers to select the number you want.

Press the

GREEN PHONE

button. The number displayed is dialled.

Press the

RED PHONE button to end the call.

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To make an internal intercom call to another handset

Press the INT button. Display shows your handset number.

Enter the number of the handset you want to call e.g.

The handset will ring.

To end the call, press the

RED

PHONE button, or replace the

handset on the base.

To page a handset from the base station

To locate handsets that are away from the base station.

Press the

PAGE button on the base.

All handsets registered with the base will ring for 30 seconds.

If you have multiple handsets registered with the base, the Diverse 3016 Classic enables two handsets to talk to each other on an internal ‘intercom’ call, while a third handset can be on an external call.

If you have additional handsets, you can make internal intercom calls between the handsets.

Making and transferring calls between handsets

To receive an internal call

When the handset rings, the display flashes

INT

plus the number of the handset calling you, – 2 in this example.

Either press the

GREEN PHONE

button, or simply lift the handset off the base station to receive the call.

USING

Page

To stop paging press the PAGE button again.

Press the GREEN PHONE button on the handset.

Page

INT

ABC

During a call

Press the INT button to switch the microphone off. Your caller will hear a melody. Display shows

EXT

(flashing) and

INT

Press the

R button to speak to

your caller again.

Note

You may turn the music on hold off, see page 52.

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INT

Diverse 3016 – 4th Edition – 1st March – 3766

Press the handset number you want, 1-6. When the handset answers, you can talk without your outside caller hearing.

Press the

R button to end the internal call and speak to your outside caller.

To put an outside caller on hold and speak to another internal handset

Press the INT button. You hear the internal dial tone and your outside caller is put on hold. Your caller will hear ‘music on-hold’.

Note

If all available handsets are engaged on an internal call and an external call arrives, a ‘call waiting’ signal is given. To take the call, either replace the handset on the base, or press RED PHONE button. You can accept the new call when you hear the phone ring.

To transfer an external call between handsets

If you are in a conversation with an outside caller and want to transfer the call to another handset.

Press the

INT button. Display shows

EXT INT

plus your handset number. The caller hears music on hold.

Enter the number of the handset to which you wish to transfer the call. When the handset is answered, you can talk to the other handset without the outside caller hearing.

To transfer the call press the RED PHONE button, or replace your handset on its base.

To reconnect to your outside caller:

Press the

R button.

USING

INT

1- 6

INT

To make an internal call to all handsets

You can call all handsets registered to a base station at the same time.

Press the

INT button.

Press the

✱ button. Display

shows all available handsets. If no other handsets are available, you hear the engaged tone. The first handset to answer will take the call.

Press the

RED PHONE button

to end the call.

INT

✱

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To cancel

To stop the other handset from hearing your conversation.

Press the

SET button.

Press the

RECALL button.

You can continue talking to your caller as normal.

The other handset user can stop listening in at any time either by pressing the

RED

PHONE button on their

handset or by replacing it on the base station or charger.

To enable another handset to ‘listen in’ on your conversation

If you want another person to hear your call, you can let them listen in on another handset registered to the same base station.

Setting up:

Once connected to your caller:

Press the

INT button. Your

caller is put on hold.

Enter the number

1-6 of the

handset you want.

When the call is answered press the

SET button.

Press the

RECALL button. You can speak to your external caller again and the other handset can now listen to your conversation.

USING

Note

This only allows them to hear the outside caller as it is assumed that the internal handsets are next to each other during this type of call.

INT

1- 6

Quick call transfer

After dialling the other handset, you can immediately press the RED PHONE button, or replace the handset on the base and the call will be transferred straight through.

If the other handset is already engaged, or does not answer the call within 30 seconds, the call will be returned to your handset.

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To store a number in the memory

The handset must be switched on.

Press the

SET button.

Press the

MEMORY button.

Press a digit

0-9. This selects the memory location under which you want the number stored. Display shows the memory location you have chosen.

Press the

OK ( ) button. Enter the phone number you want to store.

Press the

OK ( ) button to confirm. You hear a confirmation beep.

If you want to store another number press the

SET button.

Press either the or arrow to move to a new memory location.

Using the memory to store and dial numbers

To make an announcement over the base station loudspeaker

Press the INT button then the 9 button.

Press the

9 button again to switch on the intercom function and speak.

Press the

5 button to switch off the intercom function.

Press the

RED PHONE button to return to standby.

Your Diverse 3016 Classic handset can store 10 phone numbers, each up to 22 digits long, which can then be speed dialled. Stored numbers can include settings made with the

✱

and #buttons.

You can also enter a Pause. (See ‘Using

your Diverse 3016 Classic with a switchboard’ on page 55.)

USING

INT

WXYZ9WXYZ

JKL

0-9

To broadcast a call

You can let other people listen to your call by broadcasting it via the base station loudspeaker.

During your call:

Press the INT, then the 8 button. Your call will be heard over the loudspeaker.

Press the

INT and 8 button again to end the broadcast.

Adjust the loudspeaker volume by pressing the

– and

buttons

at the base station.

INT

TUV

INT

TUV

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