This equipment is not designed for making emergency telephone calls when the power fails.
Alternative arrangements should be made for access to emergency services.
This product is intended for connection to analogue public switched telephone networks and
private switchboards in the United Kingdom.
R
INT
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Unpacking your
Diverse 3010 Executive
If anything is missing. please contact
your place of purchase immediately.
Diverse 3010 Executive
base station.
Diverse 3010 Executive
handset.
Battery compartment
cover.
Power adaptor.
For your records
Date of purchase:
Place of purchase:
Serial number:
Purchase price:
For warranty purposes, proof of
purchase is required, so please keep
your receipt.
Base Station PIN Number:
Handset PIN Number:
Belt Clip
2 x AA rechargeable
batteries
Telephone line cord.
See pages 27-28 for more information
about your handset PIN.
Please open this page for an ‘At a glance’
guide to your Diverse 3010 Executive.
Please open this page for a ‘Further at a
glance’ guide to your Diverse 3010 Executive.
At a glance
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1
2
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a A
Option buttons
Lets you select from
the menu options on
the display.
Red phone
Press to end a call.
Display
Menu button
For entering menu lists.
Power
Press and hold down to
switch off the handset.
Press and hold down
again to switch back on.
Directory
Enables speed dialling
of numbers stored in the
memory.
Keypad
Recall
For use with
switchboards and BT
Select Services.
Also, press and hold
down to enter a
in a stored number
1
Pause
Green phone
For making and
answering calls
Handsfree
To hold a conversation
over the loudspeaker.
Key lock
Lets you lock (and
unlock) the keypad to
prevent accidentally
pressing buttons.
Handset display symbols
The following symbols can appear in the display.
➜
Base station
Up/Down.
Left/Right.
Mailbox function.
e.g. new entry in the
caller list.
Delete character.
Out of range.
SET
INT
OK
GO BACK
–
–
–
-
–
-
–
–
–
–
Sets up different menu options.
Internal dialling.
Redialling number.
Confirmation.
End function.
Return to previous menu.
More options.
Aerial
Contact points
Base page button
2
ABC
3
DEF
R
2
ABC
-
-
Quick guide
Information for the handset settings.
FunctionKey combination
Activate/deactivate
the handset
Activate/deactivate
keypad protection
Hold down for 1 second
Hold down for 1 second
#
Answer a call
Make an external call
Redial a numberand
Save a number in theNew Entr y Name
directory
Dial a number from the
directory
Dial a number from the
call list
Adjust the handsetSettings Sound Settings
volumeHandset Volume
➞➞
–
-
–
–
–
–
–
-
–
–
–
OK
–
First letter or
and or
OK
SETINT
OKOK
OKOK
SecrecyMicrophone off; Microphone on
Make an internal calle.g.
Transfer call
(connect)
Call all handsets
2
INT
INT
INT
e.g.
CALL ALLINT
In this guide
At a glance1
Introducing the
Diverse 3010 Executive4
Building up a phone system4
Safety information5
Setting up6
Using your
Diverse 3010 Executive10
Switching on/off and locking
the keypad10
Making and receiving calls11
Handsfree talking12
Secrecy12
Paging and making calls
between handsets13
Using the Directory to store
and dial numbers16
Entering names and numbers16
Using the redial memory21
Using Caller Display
and Call Waiting22
BT’s Caller Display and
Call Waiting22
Information displayed via
other UK networks23
Additional features33
Handset settings quick guide33
Beeps33
Quick reference handset display34
Base station settings35
Open listening at the handset36
Using the Room Monitor36
Call allocation39
Registering a new
Diverse 3000 handset with
the base station42
Using multiple base
stations and handsets44
Using your Diverse 3010
Executive with a switchboard 47
Setting to Tone or Pulse dialling47
General information50
Guarantee50
If you have to return your
Diverse 3010 Executive50
Help51
Index55
Telephone Security27
Base station and handset PIN27
Emergency numbers30
Call barring and Call enabling31
Hints and tips boxes
In this user guide, we’ve included
helpful tips and important notes.
They are shown in boxes like this.
3
Introducing the
Diverse 3010 Executive
Please read the instructions carefully
before use and retain this user guide
for future reference. This guide covers
the basic features of the Diverse 3010
Executive.
INT
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Building up a phone
system
You can add further handsets to build up
an easy-to-use cordless telephone system.
Up to 6 separate handsets (8 with
Diverse 2-line and Diverse ISDN) can
be used with each Diverse base station;
and each handset can itself work from
4 base stations.
INTRODUCTION
Note
As this product is rechargeable, it is
normal that a certain amount of heat
will be produced in its day-to-day
operation. Whilst this is entirely safe
we would advise against placing this
product on antique, veneered or
wooden surfaces as damage may occur.
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4
Safety information
General
For the handset use only approved
nickel-cadmium (NiCad) or nickel-metal
hydride (NiMH) rechargeable batteries. Never
use other batteries or conventional alkaline
batteries. They could lead to a short circuit
or destroy the battery casing. Recommended
batteries should have a power rating of at
least 600mAh 1.2V. Batteries are available
from the Diverse Helpline
Only use the power supply included with the
product. Using an unauthorised power supply
will invalidate your warranty and may damage
the telephone. The item number for the mains
power supply is C39 280-Z4-C174/..-C67.
If Keyguard is active, it is still possible to
make emergency calls to
Do not open the handset or base station.
This could expose you to high voltages or
other risks. Contact the helpline for all repairs.
Radio signals transmitted between the
handset and base may cause interference to
hearing aids.
This product should not be used near
emergency/intensive care medical equipment
and should not be used by people with
pacemakers.
Never dispose of batteries in a fire. There is
a serious risk of explosion and/or the release
of highly toxic chemicals.
Cleaning
Simply clean the handset and base station
with a damp (not wet) cloth, or an antistatic
wipe. Never use household polish as this will
damage the product. Never use a dry cloth
as this may cause a static shock.
Environmental
Do not expose to direct sunlight.
08457 908070.
999 and 112.
The product may heat up when the batteries
are being recharged. This is normal.
However, we recommend that you do not
place the product on antique/veneered wood
to avoid damage.
Do not stand your product on carpets or
other surfaces which generate fibres, or place
it in locations preventing free flow of air over
it’s surfaces.
Do not submerge any part of your product in
water and do not use it in damp or humid
conditions, such as in bathrooms.
Do not expose your product to fire, explosive
or other hazardous conditions.
There is a slight chance that your phone
could be damaged by an electrical storm.
We recommend that you unplug the power
and telephone line cord for the duration of
the storm.
Approved rechargeable batteries
Nickel-Cadmium (NiCd)
Sanyo N-3U (700 mAh)
GP GP60AAKC (600 mAh)
Varta 751RS (700 mAh)
Mobile Power 700 (700 mAh)
Panasonic 600 DT (600 mAh)
Nickel-Metal Hydride (NiMH)
Sanyo H-3 U (1500 mAh)
GP GP130 AA HC (1300 mAh)
GP GP150 AA HC (1500 mAh)
Varta VH 1101 or
Phone Power (1000 mAh)
Panasonic HHR-110 AA (1100 mAh)
Friwo NiMH (1400 mAh)
Toshiba TH-1200 AARE (1200 mAh)
SAFETY INFORMATION
5
Setting up
Follow these steps to get
your Diverse 3010
Executive ready for use
Your handset is already
“registered” to the Diverse
3010 Executive base station.
Note
Plan where you will put your Diverse
3010 Executive. It should be within
two metres of a power socket and the
phone socket.
SETTING UP
1 Connect the power cable
Plug the power cable into the power
socket on the underside of your Diverse
3010 Executive. The power cable
connector is coloured red. Please take
care that the telephone cord and power
cable plugs are connected to the correct
socket as incorrect placement could
damage the base station.
WARNING
It is recommended that the telephone
line cord is not connected until the
handset is fully charged. This will
prevent the risk of the phone being
answered prior to the batteries being
fully charged and therefore not
achieving their optimum capacity.
2 Plug the 3 pin adaptor
into a mains power socket
and switch on
Note
Use only the power adaptor
C39 280-Z4-C174/..–C67 with your
Diverse 3010 Executive.
Red socket
6
3 Install the rechargeable
batteries in the handset
5 Charge the handset
batteries
The handset uses the two AA size
rechargeable batteries, which are
supplied. You must only use approved
batteries. To install them, insert the
batteries as indicated on the inside of the
battery compartment or in the picture
below. Slide the battery compartment
cover shut. The battery compartment
cover may be found in the packaging
with the batteries.
Slide battery cover down and lift off.
When charging for the first
time, we recommend that
you let the batteries charge
for the full 16 hours before
making and receiving calls.
Battery display when inserting
or replacing a battery
When you replace the handset batteries
with ones that have been fully charged,
the battery indicator will not show full
until the next charge cycle has been
completed. Charge the handset until
the batteries register full again. From
then on the display will be correct.
Place the handset on the base.
When charging, the battery level
symbol shown on the display flashes.
SETTING UP
4 Fit the handset belt clip
Fit the belt clip onto the back of the
handset.
Slot
Tab
Battery performance
After charging your Diverse 3010
Executive for the first time, subsequent
charging time for the handset batteries
is approximately 4-5 hours. Batteries
and case may become warm during
charging. This is normal.
7
Note
If e.g
Base 1
, flashes continuously
Under ideal conditions, the handset
batteries should give about 10 hours
talktime or 100 hours standby on a
single charge. However, new NiCad
batteries do not reach their full capacity
until they have been in normal use for
several days.
Please note that the lifespan of NiCad
rechargeable batteries depends on how
heavily they are used. However, over
time, their capacity to recharge will
begin to diminish and they will
eventually need replacing.
Battery low warning
An LCD on the handset display shows
the current state of the charge. When
the batteries are almost flat a beep
SETTING UP
sounds and the display shows the empty
battery symbol. Displays showing the
various states of charge are shown
below:
Batteries fully charged
Batteries at 66%
Batteries at 33%
It means the handset is either out of
range or is not registered with the base
station. To register, follow the steps on
page 42. All additional handsets you
purchase will need to be individually
registered with the base station before
they will work with the Diverse 3010
Executive.
The base number may also flash after
a power failure. Provided the handset
has been registered with the base, the
base number will stop flashing after
a while indicating the handset has
automatically re-registered to the
base station. If it continues to flash,
re-register the handset to the base
station.
Note
If you go out of range of a base station
for a long time while your handset is
switched ON, it may take more than
20 minutes to ‘find’ the base station
again when you come back within
range. However, by simply switching
the handset OFF for a moment, then
ON again, it will find the base station
within a few seconds.
Batteries empty
8
6 Connect the telephone line
cord to the Diverse 3010
Executive base station
Ensure that this is fitted correctly into
the right socket.
Dark blue socket
Helpline
If you experience any difficulty,
please call the Diverse Helpline on
08457 908070 .
7 Plug your Diverse 3010
Executive into the phone
socket
8 Please remove the
protective film from the
display
SETTING UP
9
Using your Diverse 3010
–
#
#
#
#
Executive
Switching on/off and
Display
locking the keypad
Option buttons
PowerMenu button
Talk
(Green phone)
End Call DirectoryHandsfree
(Red phone)
Your Diverse 3010 Executive offers a
menu driven display. You enter menu
USING
lists by pressing the MENU button. The
OPTION buttons below the screen allow
you to select options within each menu
and make adjustments to their settings.
Note
You can quit any menu at any time by
pressing the RED PHONE button .
To go back one step, press the GO BACK
button .
To switch on/off
Press and hold down the RED
PHONE button for about a
second.
Note
The handset is already set to ‘on’.
To lock the keypad
This prevents you accidentally
operating the handset’s keypad
when carr ying it around. You
can receive calls, but cannot
make calls.
Press and hold down the
button.
To unlock the keypad
Press and hold the button.
You can now use the keypad
again.
10
Making and receiving calls
To make a call
KEYPAD
Key the number you want.
➜
Use the DELETE CHARACTER
button on the display to correct
any number you press by
mistake.
Press the
button.
The number is dialled.
GREEN PHONE
Note
The HANDSFREE button will also flash
when the phone rings.
Caller Display/Call Waiting
The Diverse 3010 Executive can let you
know who’s calling before you answer
the telephone.
With BT’s Caller Display and Call
Waiting services, your Diverse base
station receives caller information which
is transmitted over the BT network, for
more information see pages 22-26.
Or
Press the GREEN PHONE
button.
You hear the dial tone.
Key the number you want.
To end a call
Press the RED PHONE button.
To receive an external call
Press the GREEN PHONE
button.
Or
Lift the handset off the base
station or charger.
Call timer
Your Diverse 3010 Executive
automatically times the duration of all
outgoing external calls. The handset
display shows the call duration both
during your call and for a few seconds
after it is completed.
Note
The default setting is for an immediate
connection to callers when lifting the
handset from the base station or
charger. This is called Auto Talk. It
can be deactivated so that you always
have to press the GREEN PHONE
button to answer a call. See page 34.
USING
11
Handsfree talking
Handsfree Vol: 5
OK
–
–
–
R
Using your phone handsfree
You can make and receive calls without
lifting the handset by pressing the
HANDSFREE button .
This lets you keep your hands free, for
example to take notes. It also enables
others in the room to hear and join in
the call.
The loudspeaker is built into the
handset allowing you to hold a
handsfree conversation anywhere within
range of the base station as well as
when the handset is left on the base
station.
To hold a handsfree call:
To make a call
USING
Press the HANDSFREE button.
By pressing the
button again you can adjust the
volume with the RIGHT/LEFT
arrows.
HANDSFREE
To answer a call in
handsfree mode
Press HANDSFREE when the
phone rings.
Secrecy
You can switch off the handset
microphone so that your caller cannot
hear you while you talk to someone else
in the room.
When ready, you can switch the
microphone back on.
During a call:
Press the INT button to switch
INT
the microphone off. Your caller
will hear a melody. Display
shows
Extern
Intern
.
Press the
your caller again.
(flashing) and
R button to speak to
Key the number you want.
Press the
button if you want to speak to
your caller privately.
Press the
12
to end the call.
Note
Secrecy is not available for internal calls.
GREEN PHONE
RED PHONE button
To redial the last number
To delete a redial number
Press REDIAL. The last number
dialled is shown.
Press the
GREEN PHONE
button.
The number is automatically
dialled.
To redial one of the last five
numbers
The last five numbers dialled
are saved.
Press the
Press the
highlight the number you want
to redial.
Press the
button to dial.
If the redial number is in your
directory the name is displayed instead
of the number.
REDIAL button.
DOWN button to
GREEN PHONE
Note
Press the REDIAL button.
Press the
DOWN button to
highlight the number you want
to delete.
-
–
-
–
–
–
Press the
–
MORE OPTIONS
button.
OK
Press the
highlight
Press the
DOWN button to
Delete Entry
.
OK button to
confirm.
Press the
RED PHONE button
to return to standby.
Paging and making calls
between handsets
If you have multiple handsets registered
with the base, the Diverse 3010
Executive enables two handsets to talk
to each other on an internal ‘intercom’
call, while a third handset can be on an
external call.
USING
To find a handset’s extension
number
Press the INT button.
INT
The handset’s extension
number is displayed ie.
Intern 3
.
13
To page a handset from the
2
ABC
2
ABC
R
base station
To locate handsets that are
away from the base station.
To receive a paged call
The display shows:
Paging Call
Press the
on the base. All handsets
registered with the base will
ring for 30 seconds.
To stop paging press the
PAGE.
Or
Press the GREEN PHONE
button on the handset. If you
have additional handsets, you
can make internal intercom
calls between the handsets.
USING
To make an internal
intercom call
INT
Press the INT button. Your
handset internal number is
displayed.
Press the internal handset
number you wish to call e.g.
CALL ALL
or press the CALL ALL button
to call all handsets.
If calling all handsets, you can
talk to the first handset that
answers.
Press the
to end the call.
BASE PAGE button
BASE
RED PHONE button
SILENT
Pick up the handset from the
base.
Or
Press the GREEN PHONE
button.
To put an outside call on hold
while you make an internal call
INT
Press the INT button. Your
handset internal number is
displayed e.g. 1.
Press the number of the
internal handset number you
wish to call e.g.
CALL ALL
CALL ALL button to call all
handsets.
If calling all handsets, you can
2
talk to the first handset that
answers.
To return to your external
caller press the
The internal number you
called will hear internal busy
tone and will need to press the
RED PHONE button to end
the connection.
2 or press the
RECALL button.
14
Quick call transfer
2
ABC
After dialling the other handset, you
can immediately press the RED PHONE
button, or replace the handset on the
base and the call will be transferred
straight through. If the other handset
is already engaged, or does not answer
the call within 30 seconds, the call will
be returned to your handset.
To transfer an external call
between handsets
If you are in conversation with
an outside caller and want to
transfer the call to another
handset.
To accept call waiting on an
internal call
If two people are on an internal
call and an external call comes
in you will hear a short beep
and
ACCEPT
Extern
display.
Press the
The internal call is disconnected
and you are connected to the
external caller.
flashes on the
ACCEPT button.
USING
INT
Press the
INT button.
Press the number of the
internal handset you wish to
call e.g.
2.
When the call is answered,
press the
RED PHONE button
or replace your handset on the
base station.
15
Using the Directory to
store and dial numbers
Entering names and
numbers
Your Diverse 3010 Executive has a
Directory which stores up to 100 names
and numbers in the memory (the
longer the name, the more memory will
be used).
You can use the Phone Book to look up
names and numbers and dial directly.
To add a name and number to
the Directory
Press the DIRECTORY button.
USING
-
–
-
–
–
–
OK
KEYPAD
-
–
-
–
–
–
OK
Display shows if the
phone book is empty, otherwise
the names in alphabetical order.
Press the
–
button.
Press the
highlight
Press the
Enter the name: (see Entering
names and numbers).
Press the
move the cursor to the next
line.
Enter the number (including
dialling code).
Press the
–
button.
Save Entry
Press the
confirm.
———
MORE OPTIONS
DOWN button to
New Entry
OK button.
DOWN button to
MORE OPTIONS
is highlighted.
OK button to
.
There are three lines in your display
for entering information. 1st line for the
name (maximum 16 characters) 2nd
and 3rd line for the number (maximum
32 characters).
Controlling the cursor
LEFT/RIGHT arrows are used
to move the cursor to the right
or left or to the end of the line.
DOWN arrow is used to
The
move from the “name” line to
the “number” line.
The UP arrow moves you back
up to the name line.
The “first letter” of the name is
written automatically in upper
case, the letters immediately
afterwards are written in lower
case.
Letters are entered by pressing
the relevant button repeatedly.
For example, to store the name
TOM:
Press and hold
TUV
8
until Tappears in the display.
Then press and hold 6 on the
MNO
6
keypad until the display shows
Enter the
MNO
holding 6 for longer on the
6
keypad until Mappears on the
display.
8 on the keypad
M by pressing and
O
.
16
Delete
➜
Press the DELETE button to
delete the character to the left
of the cursor. Hold down the
button to keep deleting
characters automatically.
Insert
If this is the correct name, press
the GREEN PHONE button to
dial, or scroll using the UP orDOWN arrows to move to the
correct name, and then press the
GREEN PHONE button to dial.
To change an entry in the
directory
Press the DIRECTORY button.
KEYPAD
Characters are inserted to the
left of the cursor. Position the
cursor and add the character
required.
To dial a number stored in
the Directory
Press the DIRECTORY button
to open the phone book.
Press the
to scroll through to the name
you require.
Press the
button to dial the number.
Or
To quick search for a directory
name, press the UP/DOWN
arrows to scroll to the entry
you want or find the required
name by using the keypad to
enter the first letter of the name.
DOWN or UP arrows
GREEN PHONE
Press the
UP/DOWN arrows to
scroll to the entry you want or
find the required name by
using the keypad to enter the
first letter of the name.
-
–
-
–
–
–
–
Press the
MORE OPTIONS
button.
Press the
highlight
OK
Press the
Change the name and number
➜
as required using the
DOWN arrow to
Edit Entry
OK button.
button.
-
–
-
–
–
–
Press the
–
MORE OPTIONS
button.
Press the
highlight
Press the OK button to
OK
DOWN arrow to
Save Entry
confirm.
USING
.
DELETE
.
The display will now highlight
the first name in the address
book that starts with that letter.
17
To view an entry in the
directory
the keypad to enter the first
letter of the name.
-
–
-
–
–
–
–
Press the
MORE OPTIONS
button.
Press the DIRECTORY button.
Press the
UP/DOWN arrows to
scroll to the entry you want or
find the required name by
using the keypad to enter the
first letter of the name.
-
–
-
–
–
–
Press the
–
MORE OPTIONS
button.
OK
Press the
highlight
Press the
DOWN arrow to
Display Entry
OK button to see the
name and number.
Note
USING
Copying and deleting entries or
directories from one handset to another
is only possible on the Diverse 3000
Executive or Diverse 3010 Micro range
as long as both handsets are registered
to the same base.
To copy an entry from one
handset to another
Press the
highlight
OK
Press the
Enter the internal handset
ABC
number e.g.
2
DOWN button to
Copy Entry
.
OK button.
2 that you want to
copy the entry to.
OK
Press the
OK button to confirm.
Receiving handset:
.
The receiving handset will ring.
Press the
GREEN PHONE
button to answer the call.
KEYPAD
Enter the receiving handset
PIN (original setting
OK
Press the
OK button.
0000
).
Once the entry has been
successfully transferred. You
have the option to copy more
entries. Press the
YES
YES button
for an additional entry or the
NO
NO button to end the function.
18
You can copy an entry to
another handset to avoid having
to input the same entry twice.
Press the
Press the
DIRECTORY button.
UP/DOWN arrows to
scroll to the entry you want or
find the required name by using
To copy a directory from one
2
ABC
Executive handset to another
To delete an entry in the
directory
You can copy the entire
directory to another handset to
avoid having to input the same
entries twice. Using the
handset with the directory you
wish to copy (e.g. handset 1).
-
–
-
–
–
–
–
Press the
Press the
DIRECTORY button.
MORE OPTIONS
button.
OK
Press the
highlight
Press the
DOWN button to
Copy List
OK button.
Enter the internal handset call
number, e.g.
2 that you want to
copy the directory to.
OK
Press the
OK button.
The receiving handset will ring.
Press the
GREEN PHONE
button to answer the call.
Press the DIRECTORY button.
Press the
UP/DOWN arrows to
scroll to the entry you want to
delete, or find the required
name by using the keypad to
enter the first letter of the
name.
-
–
-
–
–
–
–
Press the
MORE OPTIONS
button.
Press the
.
OK
highlight
Press the
DOWN arrow to
Delete Entry
.
OK button to confirm.
USING
KEYPAD
OK
Enter the receiving handset’s
telephone PIN (original setting
0000
).
Press the
OK button to confirm.
19
To delete all names and
R
R
numbers in the directory
Press the DIRECTORY button.
-
–
-
Press the
–
–
–
–
button.
Press the
highlight
OK
Press the OK button.
KEYPAD
USING
Enter the PIN number of the
handset (original setting
Press the
OK
The display shows a
option to confirm deletion from
the directory. If
the entire directory is deleted.
MORE OPTIONS
DOWN arrow to
Delete List.
0000
OK button.
Yes
or
Yes
is selected,
No
Insert a pause in the directory
Using
Insert Pause
to insert a pause. This is
generally required when your
Diverse base station is connected
to a switchboard/PBX.
Some people may have a
requirement to insert a pause
when, for example, a chargecard
or home banking is used.
).
See adding Name and Number
into directory (page 16).
KEYPAD
Enter the name.
Press the
DOWN button to move
the cursor to the next line.
When entering numbers press
on the keypad where pause
is needed.
allows you
Save as instructed on page 16.
To check how much memory
is available in the directory
Press the DIRECTORY button.
-
Press the
–
-
–
–
–
–
button.
Press the
highlight
Press the
OK
percentage memory available
for storing further entries in
your handset is displayed for
approximately 2 seconds.
20
MORE OPTIONS
DOWN button to
Available Memory
OK button. The
.
Using the redial memory
As well as being able to redial the last
five numbers called (see page 13) you
can display and delete numbers or edit
and copy them into the Phone Book.
To copy a redial number to
the Directory
Press the REDIAL button.
-
–
-
–
–
–
OK
KEYPAD
-
–
-
–
–
–
OK
Press the
DOWN button to
highlight the number you want.
–
Press the
MORE OPTIONS
button.
Press the
highlight
Press the
DOWN button to
Copy to Dir
.
OK button.
Enter a name for the number
(see page 16).
–
Press the
MORE OPTIONS
button.
Save Entry
Press the
as highlighted.
OK button to confirm.
USING
21
Using Caller Display and
R
R
R
Call Waiting
BT’s Caller Display and
Call Waiting
If you subscribe to Caller Display you can
see who is calling you (on your handset
display). If you are on a call and you also
subscribe to a Call Waiting service, the
second incoming call number will
appear on the handset display and you
will hear an intermittent beep through
the handset. This is to alert you to
another caller waiting to speak to you.
With BT’s Caller Display and Call Waiting
service, your Diverse base station receives
caller information which is transmitted
CALLER DISPLAY
over the BT network. This includes the
date and time of the call. A quarterly fee
is payable.
With the Executive handset, the screen
shows the caller’s number (if it has been
sent) when the phone rings. If you have
stored a name to go with the number in
your handset directory, the name will be
displayed instead.
To take the call waiting
Press the RECALL button. Your
1st caller is put on hold whilst
you speak to your 2nd caller.
To speak to your 1st caller again
you can either:
Press the RECALL button again
and you will be reconnected to
your 1st caller, your 2nd caller
will be put on hold. You can
use the RECALL button to
toggle between the two callers.
Or
Press the RED PHONE button
to end the conversation with
the caller you are currently
speaking to. The handset will
ring again.
Press the
button and you will be
reconnected to the caller who
was on hold.
GREEN PHONE
22
Information displayed via
other UK networks
If you are connected to a different
network, you will first have to subscribe
to that network's Caller Display and
Call Waiting service. Call your network
provider for more information.
Note
Calls that are “withheld”, “unavailable”
or “international” are not stored in
the calls list, as there is no telephone
number sent via the network.
To view the calls list
Using the Executive handset
When the phone rings, your caller’s
number is displayed.
If the caller has withheld their number,
the display shows:
Withheld
WITHHELD
SILENT
If the caller’s number is unavailable the
display shows:
External call
UNAVAILABLE
SILENT
If you call from another handset, the
display shows:
Internal call 6
The original setting is set to list
“All Calls”.
Press the button beneath the
in the display.
The entries are stored
according to the time they
were received. With the latest
call first.
The display briefly shows:
No of messages
New: 5
Old: 2
The newest entry is then
displayed after approximately
2 seconds.
ALL CALLS SETTING
Date
Time
CALLER DISPLAY
SILENT
Display shows the icon to indicate
you have a new call in your Calls List.
The Executive handset displays details
of the 30 most recent calls. When the list
is full, new calls replace the oldest calls.
01.11.0 5:15 PM
1234567890
01/15
This indicates
that the call was
answered when
it was received.
Shows the
number of calls
in the Calls List,
i.e. call 1 of 15.
23
UNANSWERED CALLS SETTING
0
✱
a A
1
2
ABC
2
ABC
01.11.0 5:15 PM
1234567890
(03)
Indicates the number of times a
call was received from the same
telephone number.
WARNING
Changing your calls list from one setting
to the other will automatically delete
any entries in the current calls list.
To set the calls list to
contain all calls or unanswered
calls only
INT
Press the INT button.
CALLER DISPLAY
24
Press the
SET
Press the 0 button then press
the ✱button.
Press the
OK
shows 1or 2flashing (depending
on the current setting).
Enter
list to contain details of
unanswered calls only.
Or
Enter 2 if you want the calls list
to contain details of all calls
received.
Press the
OK
confirm.
Press the
to return to standby.
SET button.
OK button. Display
1 if you want the calls
OK button to
RED PHONE button
To enter the calls list when
no icon is shown on the
display
Press the INT button.
INT
SET
Press the
Press the
SET button.
2 button. The display
briefly shows the number of
new and old calls.
The display then shows the
number/or name (if in your
directory) of the most recent
caller along with the date and
time the call was received.
To dial a number in the
calls list
Press the button to enter
the calls list, or press the INT,SET and 2 buttons.
Scroll through the calls list
using the
until the number you require is
displayed.
Press the
and the number is dialled.
Press the
to return to standby.
UP and DOWN arrows
GREEN PHONE button
RED PHONE button
To copy a number from the
calls list to the directory
To delete a number in the
calls list
-
–
-
–
–
–
OK
KEYPAD
-
–
-
–
–
–
OK
Press the button beneath the
in the display to enter the
calls list, or press the
INT, SET
and 2 buttons.
Scroll to the number you wish
to copy.
Press the
–
MORE OPTIONS
button.
Press the
highlight
Press the
DOWN button to
Copy to Dir
.
OK button.
Enter a name for the number
(see page 16).
Press the
–
MORE OPTIONS
button.
Save Entry
Press the
is highlighted.
OK button to confirm.
You will hear a confirmation
beep.
Press the button beneath the
in the display to enter the
calls list, or press the INT, SET
and 2 buttons.
Scroll to the number you
require.
-
–
-
–
–
–
Press the
–
MORE OPTIONS
button.
OK
Press the
highlight
Press the
DOWN button to
Delete Number
OK button.
You hear a confirmation beep
and the display returns to the
calls list.
Press the
RED PHONE button
to return to standby.
.
CALLER DISPLAY
Press the
RED PHONE button
to return to standby.
25
To delete the whole calls list
3
DEF
#
1
All entries are deleted.
CALLER DISPLAY
INT
SET
OK
KEYPAD
OK
OK
Press the
Press the
Press the
Press the
Press the
INT button.
SET button.
3 button.
#
button.
OK button.
Enter the base PIN number
(original setting
Press the
Press the
Press the
0000
).
OK button.
1 button.
OK button. You will
hear a confirmation beep.
Press the
RED PHONE button
to return to standby.
If you are using a Classic
handset (or an Additional
handset) please refer to that
user guide for Caller Display
information.
26
Telephone Security
0
7
PQRS
Your Diverse 3010 Executive gives you a variety of ways
to prevent unauthorised use of the phone or handset.
Base station and
handset PIN
As a digital phone system, your Diverse
3010 Executive provides excellent
security against others ‘listening in’ to
your calls. You can also prevent
unauthorised use of the handset(s).
To do this you need to know the PIN
numbers.
Note
For extra security we recommend you
change your base station and handset
PIN numbers.
The standard setting for both the base
station PIN and handset PIN is 0000.
If you do not wish to change either, you
can use this number for all code and
PIN related functions. Please be aware
that anyone with access to the base
station PIN (and this user guide) has
the potential to change system settings.
If you change your handset PIN, keep a
record of the new number in the box
provided at the front of this user guide.
To change the Diverse 3010
Executive base station PIN
code
This protects your settings and
helps prevent unauthorised
handsets using your system.
The original setting for the
Base station PIN code is
You can change this to any
4-digit number.
INT
SET
OK
KEYPAD
OK
KEYPAD
KEYPAD
OK
Press the
Press the
Press the 0 button then press
the 7 button.
Press the
Enter the current base station
PIN (original setting
Press the
Enter the new four digit code.
Enter the new code again.
Press the
You hear a confirmation beep.
The new code is stored.
INT button.
SET button.
OK button.
OK button.
OK button to confirm.
0000
0000
.
SECURITY
).
Press the
to return to standby.
RED PHONE button
27
To change the handset PIN
(personal identification
number)
The PIN on your handset
protects functions and settings
from unauthorised access.
A handset PIN is necessary in
order to:
– reset the memory
– reset to the original settings.
Handset power must be
switched to
OK
SECURITY
OK
KEYPAD
Press the
Settings
Press the
Press the
highlight
Press the
Enter the current PIN number
MENU button.
is highlighted.
OK button.
DOWN arrow to
Security
OK button.
(original setting
OK
Press the
OK button.
Change PIN
OK
KEYPAD
OK
KEYPAD
OK
Press the
Enter your new PIN number.
Press the
Re-enter your new PIN number.
Press the
OK button.
OK button.
OK button. You hear
a confirmation beep and the
new PIN is stored.
Press the
RED PHONE button
to return to standby.
ON.
.
0000
).
is highlighted.
Note
You can press the RED PHONE button
at any time during these steps to quit
the procedure.
To switch the telephone
handset lock on and off
You can prevent an individual
handset from being used to
make all calls except for 999
emergency services.
You can still receive incoming
calls. When the phone rings,
OK
OK
KEYPAD
OK
OK
press the
button as normal.
To switch on:
Press the MENU button.
Settings
Press the
Press the
highlight
Press the OK button.
Enter the current handset PIN
number (original setting
Press the
Press the
highlight
Press the
a confirmation beep and a
appears next to
Press the
to return to standby.
GREEN PHONE
is highlighted.
OK button.
DOWN arrow to
Security.
0000
OK button.
DOWN arrow to
Handset Lock
.
OK button. You hear
Handset Lock
RED PHONE button
).
.
28
Display shows:
3
DEF
0
0
2
ABC
Handset Locked
OFF
To switch off:
Press the OFF button.
OFF
KEYPAD
Enter the current PIN number
(original setting
Press the
OK
The
Handset Lock
Press the
disappears from
0000
).
OK button.
.
RED PHONE button
to return to standby.
To switch external dialling off
and on
OK
KEYPAD
OK
KEYPAD
Press the 3 button. Handset
Restriction set.
Hset Restriction
30
Press the
Press the
Enter the base station PIN
(original setting
Press the
shows the numbers of all
handsets registered to the base
station (e.g.
Enter the number of the
handset you want to disable.
Press the
handset from making external
calls.
➜
OK
0 button.
OK button.
0000
).
OK button. Display
1-6
).
0 button to stop the
SECURITY
You can prevent any registered
handset from making external
calls. The handset can still be
used for:
– making internal call
– receiving external calls
– dialling
999
emergency services number
– dialling ‘additional emergency’
numbers which have been
stored (see Emergency
Numbers).
INT
SET
Press the
Press the
INT button.
SET button.
Or
Press the 2 button to allow the
handset to make external calls
again.
OK
Press the
OK button to confirm
the setting.
Press the
RED PHONE button
to return to standby.
29
Emergency numbers
0
2
ABC
Storing your own additional
emergency numbers
Before call barring has been set, you
can add up to four additional emergency
numbers, each up to 16 digits long.
For example, the doctor’s number, your
partner’s mobile phone or other family
number. You can do this from any
handset registered to the base station.
Emergency services (999) and
additional emergency numbers can be
dialled even if the telephone is locked.
(N.B.: This does not apply if connected
to a switchboard and call barring is set.)
To store, change and delete
additional emergency
numbers
SECURITY
OK
KEYPAD
➜
OK
Display shows:
EMERGENCY NOS.
_
_
02 1
_
➜
OK
Blank or previously
stored number.
Memory location
(1-4).
Function number
entered previously.
Press the
if necessary to scroll to the
location you want (ie.
Press the
Enter the additional emergency
number you want.
Press the
delete digits.
Press the
UP/DOWN arrows
1-4
).
OK button.
DELETE button to
OK button to confirm.
30
INT
SET
OK
KEYPAD
OK
Press the INT button.
Press the
Press the
SET button.
0 button then press
the 2 button.
Press the
OK button.
Enter the base station PIN
(original setting
Press the
0000
OK button.
).
Press the
RED PHONE button
to return to standby.
My additional emergency
numbers are
1
2
3
4
999 and additional emergency
services numbers are not
affected by any call barring
setting. You will still be able to
dial them.
(N.B.: This does not apply if
connected to a switchboard and
call barring is set.)
0
1
To dial your additional
emergency numbers
Press the GREEN PHONE
button to obtain dial tone.
KEYPAD
Dial the additional emergency
number.
Call barring and
Call enabling
You can bar specific numbers, e.g. all
international calls by barring the
international dial code 00.
Enabling
You can also specifically set a handset
so that it can only dial certain numbers.
Call barring affects all handsets
registered to the base station.
If a barred number is dialled, the phone
hangs up automatically and the barred
number is displayed.
You can store up to five numbers as
either barred or specifically enabled
phone numbers. These can be pre-fix
numbers, eg 00 for all international
calls. Incoming calls are not affected.
Note
Note
From switchboards you can dial:
– The access code (eg 9) followed by
112 or R 112.
WARNING
You cannot dial 9 999 or R 999 from
behind a switchboard when call barring
is set.
Directory for barred/enabled
numbers
To: Bar numbers.
Enable handsets to call only
specified numbers.
Create a memory list.
INT
SET
Press the
Press the
INT button.
SET button.
Press the 0 button then press
the 1 button.
OK
KEYPAD
OK
Press the
Enter the base station PIN
(original setting
Press the
OK button.
0000
).
OK button. Display
shows the first location.
Call Restriction
_
_
01 1
_
SECURITY
Emergency Services 999 calls can be
made at all times.
Blank (or previously
stored numbers.
Memory location
(1-5).
Function number
entered previously.
31
0
1
3
DEF
0
Press the UP/DOWN buttons
if necessary to scroll to the
location you want
1-5
.
To switch call barring/call
enabling on and off
OK
Press the
OK button.
Enter the number you want to
bar, enable or change. Press the
➜
DELETE button to delete digits.
OK
Press the
Press the
OK button to confirm.
RED PHONE button
to return to standby.
Note
The barred or enabled numbers must
be switched on before you can use this.
SECURITY
INT
SET
OK
KEYPAD
OK
Once you have set the numbers
you want, you can then switch
call barring/ enabling on or off
at any time (see below). You
can do this from any handset
registered to the base station.
Press the
Press the
Press the
INT button.
SET button.
0 button twice.
Base Lock Set
00
Press the
Enter the base station PIN
(original setting
Press the
➜
OK button.
0000
OK button.
OK
).
Press
1 to bar the numbers
you have stored.
Press
3 to enable handsets to
dial only the numbers stored
Press
0 to switch call barring/
call enabling off.
OK
Press the
Press the
OK button to confirm.
RED PHONE button
to return to standby.
32
Additional features
Handset settings quick
guide
The handset settings menu allows you
to change:
•
Ringer volume The handset ringer
has 5 volume settings.
•
Ringer melody The handset ringer
has a choice of 10 melodies.
Beeps
You can switch specific beeps on or off.
When off this saves battery energy but
may deprive you of information you need
while using your phone.
•
Key beep Each time you press a
button, the action is confirmed by a
beep. The original setting is ON.
•
Battery warning beep Tells you
when the battery needs charging.
The original setting is ON.
Change PIN Lets you change the
handset PIN number used to access a
range of features. See pages 27-28.
Language A range of seven languages
is available for the display on the
handset.
Room monitor This sets the level at
which the handset will pick up sounds
and initiate a call. It is only enabled when
room monitor function is switched on.
Default reset This returns a handset to
its original settings.
Handset volume You can set the
handset volume to three different levels
low, medium and high.
Handsfree volume You can set the
handsfree volume to five different
levels, 1 through to 5.
ADDITONAL FEATURES
•
Confirmation beep Confirms that you
have followed a set of instructions
correctly. The original setting is ON.
Beep
An incoming call can be signalled by a
short beep instead of the usual ring.
33
Quick Reference
Handset Display
Follow these easy steps to change your handset settings.
During a call:
Press
OK
ADDITONAL FEATURES
OK
Main Menu
Settings
Base Settings
Base User Option
Hset User Option
Room Monitor Set
Service Set Up
Internal Call
Network Access
Base User Option
Hset User Option
Switch to Tone
Service Set Up
Activate the main menu
Scroll through the menus, directory
OK
-
–
-
–
–
–
–
–
/Cancel/end functions
–
–
N.B.: Not all of these functions are available on the
Confirm function/input
Activate More Options menu
Diverse 3010 Executive.
34
Base station settings
0
5
JKL
4
GHI
1
0
3
DEF
0
0-9
0-6
To adjust the ringer volume in
the base station
Press a button between 0-9 to
set the new level. The new
melody is played.
OK
Press the
OK button to confirm
the setting.
There are seven levels: 0 = off,
6 = high. (Default setting is 6.)
INT
SET
OK
Press the
Press the
Press the
Press the
Press the
INT button.
SET button
0 button.
5 button.
OK button. Display
shows the volume level set.
Ringer sounds a sample level.
Press a button between
and 6 to set the new level.
Display shows the new level.
OK
Press the
OK button to confirm
the setting.
Press the
RED PHONE button
to return to standby.
To adjust the melody of the
base station ringer
0 (OFF)
Press the
RED PHONE button
to return to standby.
To switch music on hold on
or off
When you have a caller on
hold you can choose to let that
person listen to music while
they are waiting for you to
return to them.
INT
SET
OK
KEYPAD
OK
Press the
Press the
Press the
Press the
Press the
Enter the base station PIN
(original setting
Press the
INT button.
SET button.
4 button.
3 button.
OK button.
0000
OK button.
ADDITONAL FEATURES
).
There are 10 melodies.
(Default setting is 1.)
INT
SET
MNO
6
OK
Press the
Press the
Press the
Press the
Press the
INT button.
SET button
0 button.
6 button.
OK button. The
current set melody is played.
Press the
1 button to switch
the music ON.
Or
Press the 0 button to switch
the music OFF.
OK
Press the
OK button to confirm
the setting.
Press the
RED PHONE button
to return to standby.
35
Open listening at the
handset
To enable another handset to
‘listen in’ on your conversation
De-activating open listening:
LSTN.OFF
Press the LSTN.OFF button.
The external connection is not
affected.
Using the Room Monitor
ADDITONAL FEATURES
INT
KEYPAD
LSTN.ON
If you want another person to
hear your call, you can let them
listen in on another handset
registered to the same base
station.
During a call with an external
user:
Press the
INT button. The call
is placed on hold.
Enter the call number of the
other handset e.g.
2 – the
otherhandset rings, the other
internal user press the GREENPHONE button.
Press the
LSTN.ON button. You
are reconnected to the external
user. The other internal user
can hear the conversation.
Note
If you have at least two handsets
registered to your base station, you can
leave one handset in a room in order to
monitor the noise level.
The handset you leave in the room is
noise activated and you can adjust its
level of sensitivity to the noise. If the
noise reaches the level you have set,
the monitoring handset will call your
handset so you can hear what’s going
on. When you hang up your handset,
the handset in the room will continue
monitoring the noise.
To set the room monitor
Press the MENU button.
Press the
highlight
DOWN arrow to
Room Monitor Set
.
When in Open Listening the extra
handsets can only hear the external
caller.
Note
The internal user can elect to
terminate open listening by pressing
the RED PHONE button.
36
OK
OK
1- 6
Press the
Press the
highlight
Press the
Enter the
OK button.
DOWN arrow to
Room Monitor No
OK button.
1-6 number of the
handset to be called.
OK
Press the
OK button. You can
now place the handset in the
room you want to monitor.
.
To adjust the sensitivity of
the room monitor
To switch the room monitor
function on
There are three levels.
1 = most sensitive 3 = least
sensitive.
OK
Press the
Press the
highlight
Press the
Press the
MENU button.
DOWN arrow to
Set Level
OK button.
LEFT or RIGHT
arrows to select the level you
want.
OK
Press the
Press the
OK button.
RED PHONE button
to return to standby.
Before switching the monitor
on, you must first set the
number of the handset to be
called. See ‘To set the room
monitor’.
.
Press the
Press the
highlight
OK
Press the
Highlight
Press the
OK
appears next to
Monitoring
Press the
MENU button.
DOWN arrow to
Room Monitor Set
OK button.
Room Monitoring
.
OK button, a
Room
to show that it is on.
RED PHONE button
.
ADDITONAL FEATURES
to return to standby. The display
shows
Room Mon.Active Call
to Int
(e.g.) 3.
To switch the room monitor
function off
Press the OFF button to turn
OFF
the Room Monitor off.
Note
When the Room Monitor is switched
on, the handset will not ring. Incoming
calls are displayed on the handset’s
screen.
All beeps should be switched off before
using the Room Monitor, see pages
33-34.
37
To reset your Diverse 3010
3
DEF
#
0
Executive base station to the
original settings
Press the INT button.
INT
Press the
SET
Press the
the #buttons.
Press the OK button.
OK
SET button.
3 button then press
To reset the handset to its
original settings
Press the MENU button.
OK
OK
Settings
Press the
Press the
highlight
Press the
is highlighted.
OK button.
DOWN arrow to
Default Reset
OK button.
.
ADDITONAL FEATURES
KEYPAD
Enter the base station PIN
(original setting
OK
OK
Press the
Press the
Press the
Press the
OK button.
0 button.
OK button to confirm.
RED PHONE button
0000
).
to return to standby.
This will reset:
Base volume5
Base melody1
Switch base lock,
and disable/enable
call numbersOFF.
Number for
disabling/enablingDELETED
Stored emergency
numbersDELETED
Dialling modeDTMF
Pause after picking up
line/dial-out code3 seconds
It will also delete the
caller display list.
This will NOT reset:
– The base station PIN.
– Handset registration settings.
KEYPAD
Enter your current PIN
number (original setting
OK
Press the
OK button. You hear
a confirmation tone.
Press the
RED PHONE button
to return to standby.
This will reset:
– Handset earpiece volume to2.
– Auto talk toON.
– Button beeps toON.
– Battery warning beep toON.
– Confirmation beep toON.
– Base station on-screen
– The handset PIN.
– Registration to the base station.
0000
).
38
Call allocation
3
DEF
3
DEF
2
ABC
1
2
ABC
If you have registered additional
handsets with your Diverse 3010
Executive base station you can specify
the way you wish the phones to ring.
Group ringing
Your Diverse 3010 Executive will ring
all handsets registered to its base
whenever there is an incoming call.
This is called group ringing.
Ring priority
Your Diverse 3010 Executive can be set
so that an incoming call will ring first at
a preferred handset. If there is no
answer, the call will revert to all other
handsets. This is called ring priority.
Your Diverse 3010 Executive is preset
for group ringing.
To set which handset will
receive ring priority
KEYPAD
Enter the base station PIN
(original setting
OK
Press the
OK button.
0000
).
Enter the number of handset
you want to ring first, e.g. 1-6
Press the OK button to
OK
confirm.
Press the
RED PHONE button
to return to standby.
Note
If a handset is selected for ring priority
which is not actually registered then
group ringing prevails.
To change between ring
priority and group ringing
Press the INT button.
INT
SET
Press the
SET button.
ADDITONAL FEATURES
Once you have set your
Diverse 3010 Executive to ring
priority, you can select the
handset you want to ring first.
The handset registered with
the base station as
automatically the priority
handset and will ring first
unless you specify another
handset.
INT
SET
OK
Press the
Press the
Press the
Press the
INT button.
SET button.
3 button twice.
OK button.
1, is
OK
KEYPAD
OK
OK
Press the
3 button then press
the 2 button.
Press the OK button.
Enter the base station PIN
(original setting
Press the
Press the
0000
).
OK button.
1 button to set group
ringing.
Or
Press the 2 button to set ring
priority.
Press the
Press the
OK button to confirm.
RED PHONE button
to return to standby.
39
To set the number of rings on
3
DEF
4
GHI
2-9
ring priority
To change the language of
the display
ADDITONAL FEATURES
INT
SET
OK
KEYPAD
OK
OK
You can specify the number of
rings your selected handset
can have before an incoming
call reverts to all available
handsets.
Press the
Press the
Press the
INT button.
SET button.
3 button then press
the 4 button.
Press the
OK button.
Enter the base station PIN
(original setting
Press the
0000).
OK button.
Press a number button
between
2-9 to set the number
of rings you want.
Press the
OK button to
confirm.
Press the
RED PHONE button
to return to standby.
You can have the display in
English, French, German,
Italian, Spanish, Portuguese or
Dutch. The default setting is
English.
OK
OK
Press the
Settings
Press the
Press the
display
Press the
Press the
MENU button.
is highlighted.
OK button.
DOWN button to
Language
OK button.
UP or DOWN button
to highlight the language you
require.
OK
Press the
confirm.
Press the
OK button to
RED PHONE button
to return to standby.
If you accidentally set the
wrong language
.
40
Press the RED PHONE button
to return to standby.
Press the
MENU button again.
OK
Press the UP and DOWN
arrows until one of these
words are highlighted:
UP and DOWN
arrows until one of the
following words appear
highlighted.
– Sprache
– Langue
– Lingua
– Idioma
– Taal
Press
OK.
ADDITONAL FEATURES
OK
OK
Press the
UP and DOWN
arrows until one of the
following words appear
highlighted.
– Deutsch
– English
– Français
– Italiano
– Espanól
– Por tugues
– Nederlands
Highlight
Press
ENGLISH.
OK. The display should
now be back in English.
Press the
RED PHONE
button to return to standby.
41
Registering a new Diverse
3000 handset with the
base station
Don’t forget that your Diverse 3010
Executive handset is already registered.
Up to six handsets can be registered
and operated from the Diverse 3010
Executive base station. The system
allows you to make internal intercom
calls between two handsets while a third
is making an external call.
Each additional handset you purchase
must be registered at the base station.
The example below shows how to register
a Diverse 3000 Executive or 3010 Micro
REGISTERING
handset to the Diverse 3010 Executive
base. For registering Diverse 3000 Classic
handsets refer to the relevant user guide.
To register your Diverse 3000
handset to a base station
Press the MENU button.
Press the
highlight
Press the
OK
Press the
highlight the base you wish to
register to.
-
Press the
–
-
–
–
–
–
button.
DOWN arrow to
Base Settings
OK button.
DOWN arrow to
MORE OPTIONS
Press the
highlight
Press the
OK
PIN
Enter the base station PIN
number (original setting
Press the
OK
shows
(e.g.) 2(flashes).
You now have up to 1 minute to
register the handset, during which
the beeps will continue.
At the base station:
Press and hold down the PAGE
button (for about 10 seconds)
until you hear a tone.
The handset will display the
available handset numbers e.g.
2, 3, 4, 5, 6
.
KEYPAD
NB. There is a small delay before
these numbers are displayed
on the screen.
Select and enter one of these
numbers. This is now the
handset’s internal number and
is registered with the base
station, e.g.
DOWN arrow to
Register
OK button.
OK button. Display
Regstr.Procedure Base
Note
.
Base 2
.
0000
stops flashing.
).
42
To de-register a handset
3
DEF
6
MNO
A de-registered handset cannot
be used to make calls at this
base station, e.g. to protect
against unauthorised use.
INT
Press the
INT button.
SET
OK
KEYPAD
OK
KEYPAD
OK
Press the
Press the
Press the
Press the
shows
SET button.
3 button.
6 button.
OK button. Display
De-Register Hset
.
Enter the system PIN number
(original setting
0000
). Display
shows all registered handsets.
Press the
OK button.
Press the number of the
handset you wish to delete.
Press the
OK button to
confirm.
REGISTERING
43
Using multiple base
stations and handsets
It is possible to build your Diverse 3010
Executive into a much larger phone
system with the addition of up to 4 base
stations.
When planning to use a handset at more
than one base station, it is recommended
that you:
• Assign a number to each base station,
from 1 to 4.
• Number each handset (1 to 6)
registered at each base station.
• Register the handsets at base station
2 (and 3, and 4 if used) in the same
order as used for base station 1.
• Activate the display of the base station
MULTIPLE
numbers on each handset, as shown
on the next page.
Note
If you move out of range of the displayed
base station, and within range of
another base station, your radio link
will be automatically set up (provided
your handset has been registered with
the new base station.)
If, however, you move out of range of
the displayed base station, and within
range of another base station during a
call you will lose your call connection.
Note
The handset display shows you if the
handset is located within range of a
registered base station. If the base
station flashes continuously, it means
the handset is not within range of a
registered base station. If the base
station is not flashing, you are in range.
Using multiple base
stations and handsets
When the handset has been registered
at two or more base stations (see ‘To
register a handset’ page 42), you can
choose between three options:
You can use up to six handsets on each
Diverse base station and up to four base
stations with your Diverse handset.
The handset supplied with your first
base station is already registered as
handset 1 and your first base station is
base station 1.
Note
This procedure may vary if you are
linking to a Diverse 2-Line or Diverse
ISDN. Please refer to the user guides
for these base stations for the correct
procedure.
44
To set the Diverse 3010
Executive to select the
strongest base station signal
Once you have registered your
Diverse 3010 Executive to
additional base stations, you
can also set it to log on to the
strongest base station signal
automatically.
Press the
Press the
highlight
MENU button.
DOWN arrow to
Base Settings
.
To set your handset to fixed
base selection
Press the MENU button.
Press the
highlight
Press the
OK
Press the
to highlight the base that you
want to be fixed.
-
–
Press the
-
–
–
–
–
button.
DOWN arrow to
Base Settings
OK button.
UP or DOWN arrows
MORE OPTIONS
.
Press the
OK
Press the
highlight
OK
Press the OK button.
OK button.
DOWN arrow to
Best Base.
You can also set it to log on to
only one specific base station –
this is Fixed Selection.
OK
Press the
highlight
Press the
DOWN arrow to
Select Base
.
OK button. A
appears next to the base station
chosen as “fixed”.
Note
> Indicates that you are registered to
the base number shown.
This indicates that this is the fixed
base station number.
MULTIPLE
45
To change the base station
name
You can rename the preset base
station names which appear on
your screen. This lets your
display permanently show a
more meaningful name for your
base station, for example,
Kitchen, Study, Office
.
MULTIPLE
OK
-
–
-
–
–
–
OK
➜
KEYPAD
-
–
-
–
–
–
Press the
Press the
highlight
Press the
MENU button.
DOWN arrow to
Base Settings
OK button.
Scroll to highlight the base that
you want to rename.
Press the
–
MORE OPTIONS
button.
Highlight
Press the
Press the
Chnge Base Name
OK button.
DELETE button until
the old name has gone.
Enter the new name.
Press the
–
MORE OPTIONS
button.
Save Entry
is highlighted. If you
do not want to save the changes
highlight
Cancel
.
.
.
46
OK
Press the
OK button,
a confirmation beep is heard.
Using your Diverse
3
DEF
5
JKL
3
DEF
5
JKL
3
DEF
1
4
GHI
3010 Executive with
a switchboard
Your Diverse 3010 Executive can be
connected to compatible switchboards.
If in doubt please contact your
switchboard supplier.
Setting to Tone or Pulse
dialling
Your Diverse 3010 Executive is preset
to TONE dialling – where you hear a
tone beep each time you dial a number.
Tone dialling is suitable for all modern
digital exchanges and switchboards.
So you will only need to use this if your
switchboard uses pulse dialling. If you
cannot make a call with TONE dialling,
you may need to switch to PULSE dialling.
To set PULSE dialling with
earth recall
Press the INT button.
INT
SET
OK
KEYPAD
Press the
Press the 3 button then press
the 5 button.
Press the
Enter the current base station
PIN (original setting
SET button.
OK button.
0000
).
Press the OK button.
OK
Press the
dialling with earth recall.
Press the
OK
Press the
to return to standby.
4 button to set pulse
OK button to confirm.
RED PHONE button
To set to TONE dialling with
earth recall
Press the INT button.
INT
SET
OK
KEYPAD
OK
OK
Press the
Press the
the 5 button.
Press the OK button.
Enter the current base station
PIN (original setting
Press the
Press the
with fixed flash time.
Press the
dialling with earth recall.
Press the
Press the
to return to standby.
SET button.
3 button then press
0000
OK button.
3 button to set Tone
1 button to set tone
OK button to confirm.
RED PHONE button
SWITCHBOARD
).
47
4
GHI
0
To set TONE dialling with
3
DEF
5
JKL
2
ABC
time break recall
INT
Press the INT button.
SET
Press the
Press the
the 5 button.
OK
Press the
KEYPAD
Enter the current base station
PIN (original setting
OK
Press the
Press the 2 button to set tone
dialling with time break recall.
OK
Press the
Press the
to return to standby.
SWITCHBOARD
It is possible to set TONE with
adjustable TBR, however, this is not
recommended for the UK network.
SET button.
3 button then press
OK button.
OK button.
OK button.
RED PHONE button
Note
0000
To insert an access code
This means the access code
will be automatically dialled
before any number stored in
the Caller Display calls list.
INT
Press the
SET
Press the
Press the 4 button then press
the 0 button.
).
OK
Press the
KEYPAD
Enter the base station PIN
(original setting
Press the
OK
KEYPAD
Enter the access code for your
switchboard (this can be up to
3 digits).
OK
Press the
Press the
to return to standby.
INT button.
SET button.
OK button.
0000
).
OK button.
OK button to confirm.
RED PHONE button
Note
WARNING
If Call barring is set you can only dial:
9 112 or R 112 in an emergency and
not 9 999 or R 999. See page 31.
If Call barring is set you can only dial
9 112, R112 or R999 in an
emergency. Not 9 999. See page 31.
48
• You can store RCL, ✱, and #as
well as the digit keys 0-9.
• You may find it useful to enter 144
(for BT Chargecard access) as one
of the access codes, together with
an access pause of six seconds – see
‘Setting the access pause’ on the
next page.
To set the access pause
4
GHI
1
1
2
ABC
3
DEF
4
GHI
You can change the length of
an inserted pause before the
dial tone commences. The
standard setting is for a three
second pause.
INT
SET
OK
KEYPAD
OK
OK
Press the
Press the
INT button.
SET button.
Press the 4 button then press
the 1 button.
Press the
OK button.
Enter the base station PIN
(original setting
Press the
0000
OK button.
).
Enter the length of pause
required by your switchboard:
1 for 1 second.
2 for 2 seconds.
3 for 3 seconds.
4 for 6 seconds.
Press the
Press the
OK button to confirm.
RED PHONE button
to return to standby.
SWITCHBOARD
49
General information
Guarantee
Your Diverse 3010 Executive is
guaranteed for a period of 12 months
from the date of purchase.
Subject to the terms listed below the
guarantee will provide for the repair of,
or at BT’s or its agent’s discretion the
option to replace the Diverse 3010
Executive, or any component thereof,
(other than batteries), which is identified
as faulty or below standard, or as a result
of inferior workmanship or materials.
Products over 28 days old from the date
of purchase may be replaced with a
refurbished product.
GENERAL INFORMATION
The conditions of this guarantee are:
• The guarantee shall only apply to
defects that occur within the 12
month guarantee period.
• Proof of purchase is provided.
• The equipment is returned to point
of purchase.
• This guarantee does not cover any
faults or defects caused by accidents,
misuse, fair wear and tear, neglect,
tampering with the equipment, or any
attempt at adjustment or repair other
than through approved agents.
• This guarantee does not affect your
statutory rights.
Within the 12-month guarantee
period:
If you experience difficulty using the
product, prior to returning your
product, please read the Help section
beginning on page 57, or contact the
Diverse Helpline on 08457 908070 for
assistance.
In the unlikely event of a defect
occuring, please follow the Helpline’s
instructions for replacement or repair.
Outside the 12-month guarantee
period:
If your product needs repair after the
guarantee period has ended, the repair
must meet the approval requirements
for connection to the telephone network.
We recommend that you call the
Helpline on 08457 908070 and ask for
details of our recommended repair agents.
50
Technical information
How many telephones can you have?
All items of telephone equipment have
a Ringer Equivalence Number (REN),
which is used to calculate the number of
items that may be connected to any one
telephone line. The Diverse 3010
Executive has a REN of 1. Any other
instrument provided by BT may be
assumed to have a REN of 1 unless stated
otherwise. A total REN of 4 is allowed.
(For example: if Diverse 3010 Executive
is used in conjunction with three
extension telephones, each with a REN
of 1, the total REN is 4.)
Only use approved power supply item
code: C39 280-Z4-C174/..-C67.
Only use approved battery pack item
code: V30145-K1310-X143.
Switchboard external line
access code
When you connect your telephone to
a switchboard, you can set the
switchboard’s external line access code
so that when you make an external call
using the handset directory or redial list
the code is automatically dialled before
the number. See main user guide for
details, page 54.
GENERAL INFORMATION
RTTE
This product is intended for use within
the UK for connection to the public
telephone network and compatible
switchboards.
This equipment complies with the
essential requirements for the Radio
Equipment and Telecommunications
Terminal Equipment Directive
(1999/5/EC).
Switchboard compatibility
Generally this telephone may be
connected to switchboards which support
tone signalling and timed break recall.
In the event of any difficulties please
consult your switchboard service provider.
51
Help
Your Diverse 3010 Executive has been
designed to be easy to use. If you
should experience a problem, please
check the following points.
Emergency calls
The emergency services can be
contacted in the UK by dialling 999,
or 112 in any country that is a
member of the European Community.
Note
If your Diverse 3010 Executive is
HELP
connected to a switchboard, you may
have to dial an access number before
999 or 112 to contact the emergency
services. Some switchboards cannot
dial out during a power failure.
N.B.: 9 999 cannot be dialled from
behind a switchboard when call barring
has been set.
Battery performance
After charging your Diverse 3010
Executive for the first time, subsequent
charging time for the handset batteries
is approximately 4-5 hours. Batteries
and case may become warm during
charging. This is normal and not
dangerous.
Note
Fully charged batteries do not
indicate full power when put into
a handset
When you replace handset batteries
with ones that have been fully charged,
the battery indicator will not show full
until the next charge cycle has been
completed. Charge the handset until
the batteries register full again. From
then on the display will be correct.
Replacing handset batteries
After a time, you may find that the
handset batteries are running out of
charge more quickly. This is a standard
sign of wear and the batteries will need
replacing.
Note
Use only AA size, approved rechargeable
batteries in the handset. Any other types
may cause irreparable damage. Never
use conventional alkaline batteries.
For a list of approved batteries, see
page 5. Batteries are available from
the Diverse Helpline on 08457 908070
or your local BT shop.
Do not immerse batteries in water or
throw them into fire, or dispose of
them with ordinary domestic refuse.
To charge the batteries place the
handset on its base station.
52
BT accepts no responsibility for
damage caused to your Diverse 3010
Executive handset by the use of
non-approved batteries.
No display appears
Is the handset switched on?
The battery may be flat or dead.
Recharge or replace the battery.
No dial tone
Is the telephone line cord plugged into
the phone socket and the base station?
If other handsets are registered on the
base, the outside line may already be in
use. Wait until the call is finished and
try again.
The handset display shows the
words
Search base
or you cannot
link up with the base station
Is the handset registered with the base
station? To register the handset, see
page 42. Is the power cable connected at
the base and the power switched on at
the wall socket?
If you press the PHONE button whilst
the base station is flashing, you will
hear four short beeps from the handset.
The base station or handset does
not ring
The ringer volume may be set too low,
or switched off at the base station. To
adjust the ringer volume at the handset
or base station, see pages 33-34 or 35
respectively.
Is the telephone line cord connected
correctly? See pages 6 and 9.
Can’t get through, even though a
dialling tone can be heard
You may be set to the wrong signalling
method. To change between TONE and
PULSE dialling, see ‘Using your Diverse3010 Executive with a switchboard’,
page 47.
Handset beeps
Are the handset batteries low? You will
hear a beep every 30 seconds.
If the handset display is flashing?
You will hear four short beeps when you
press the PHONE button. Check you
are still in range of your base station.
Buzzing noise on my
Radio/TV/Answering Machine/PC
Diverse is too close and is causing
interference. Move it further away.
HELP
Note
If you go out of range of a base station
for a long time while your handset is
switched ON, it may take more than
20 minutes to ‘find’ the base station
again when you come back within
range. However, by simply switching
the handset OFF for a moment, and
then ON again, it will find the base
station within a few seconds.
53
When connected to a
switchboard
You can’t get a connection or you
get the wrong connection after
speed dialling
Check you have selected the correct
dialling mode. See page 47.
Have you entered a pause after the
access code? See page 49.
Note
If you are still experiencing difficulty,
please call the Diverse Helpline on
08457 908070.
HELP
54
Index
Adaptor6
Additional features33-41
Approval54
At a glance1
Autotalk11, 34
Base station
change name46
change PIN27
fixed base selection45
melody35
music on hold on/off35
reset38
ringer volume35
set strongest signal45
directory entry from
one handset to another18
directory from one handset
to another19
number from calls list to
directory25
redial number to the directory21
Delete
additional emergency numbers30
all names and number in the
directory20
entry in the directory19
number in calls list25
redial number13
whole calls list26
INDEX
55
De-register handset43
Directory
add a name and number16
barred/enabled numbers 31
change an entry17
check memory20
copy an entry18
copy directory19
copy redial number to21
delete a character17
delete all names and numbers20
delete an entry19
dial stored number17
entering names and numbers16
insert characters17
insert a pause20
view an entry18
The Telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.