This equipment is not designed for making emergency telephone calls when the power fails.
Alternative arrangements should be made for access to emergency services.
This product is intended for connection to analogue public switched telephone networks
and private switchboards in the United Kingdom.
Unpacking your
Diverse 3010 Classic
If anything is missing. please contact
your place of purchase immediately.
Diverse 3010
base station.
Diverse 3010 Classic
handset.
Battery compartment
cover.
Power adaptor.
IN
T
1
ABC
2
GHI
DEF
4
JKL
3
PQRS
5
MNO
7
TU
6
V
8
W
✱
XYZ
9
0
R
#
For your records
Date of purchase:
Place of purchase:
Serial number:
Purchase price:
For guarantee purposes, proof of
purchase is required, so please keep
your receipt.
Base Station PIN Number:
Handset PIN Number:
Belt Clip
Two nickel cadmium
(Ni-Cad) rechargeable
batteries.
Telephone line cord.
See page 26 for more information about
your handset PIN.
Please open this page for an ‘At a glance’
guide to your Diverse 3010 Classic.
Please open this page for a ‘Further at a
glance’ guide to your Diverse 3010 Classic.
At a glance
R
INT
1
2
ABC
3
DEF
4
GHI
5
JKL
6
MNO
7
PQRS
8
TUV
9
WXYZ
#
✱
0
Display
Displays the status of
your handset.
Set
Lets you access your
phone’s functions.
Used to store numbers
Press and hold down to
again to switch back on.
in the memory.
Red phone
Press to end a call.
Power
switch off the handset.
Press and hold down
Intercom
Enables internal calls
and call transfer
between handsets.
Recall
switchboards and BT
Also, press and hold
down to enter a
For use with
Select Services.
Pause
in a stored number.
Memory
Enables speed dialling
of numbers stored in the
memory.
Confirmation (OK)
Lets you confirm
settings.
Redial
Lets you redial the last
five external numbers
you called.
Green phone
For making and
answering calls.
Keypad
Key lock
Lets you lock (and
unlock) the keypad to
prevent accidentally
pressing buttons.
Delete
Deletes digits shown on
the display.
1
Display buttons
OK
The top three buttons
are also used with icons
on the display
Handset display
Base station
Scroll backwards
Confirm – OK.
Scroll forwards
Aerial
Contact points
2
Base page button
In this guide
At a glance1
Quick guide4
Quick reference display5
Introducing the
Diverse 3010 Classic6
Building up a phone system6
Safety instructions7
Setting up9
Using your
Diverse 3010 Classic13
On and off modes13
Making and receiving calls13
Making and transferring
calls between handsets16
Using the memory to store
and dial numbers19
Using your Diverse 3010
Classic with a switchboard40
Setting to Tone or Pulse dialling40
Entering access codes41
Registering a new
Diverse 3000 handset
with the base station43
Using multiple base
stations and handsets45
General information48
Guarantee48
Technical information49
Help50
Index53
Using Caller Display
and Call Waiting22
Telephone security26
Base station and handset PIN26
Emergency numbers29
Call barring and call enabling30
Additional features32
Adjusting volumes
and tones32
Call allocation37
Hints and tips boxes
In this user guide, we’ve included
helpful tips and important notes.
They are shown in boxes like this.
3
R
INT
✱
INT
INT
INT
R
INT
2
ABC
0
1
2
ABC
#
Quick Guide
Information for the handset settings.
Switch the handset
on and off
Switch keypad lock
on and off
Answer a call
Make an external call
End a call
Redial a number
Store a number in
the memory
Dial a number from the
Caller Display calls list
Adjust the handset volume
Hold down for 1 second until you hear a long beep.
Hold down for 1 second until you hear a long beep.
to display last 5 numbers
0-9 location
e.g.
Secrecy
Call another handset
Transfer a call
Call all handsets
Put an external caller on
hold while you make an
internal call
4
microphone off. microphone on.
then the handset no., eg 3.
then the handset no,. eg 2
then the handset no., eg 3to end the internal call.
Quick Reference
✱
#
R
Handset Display
Indicates an active signal with the base station.
Warning – you are going out of range of the base station or handset
is not registered to the base station.
Shows status of battery.
You have new calls listed in your Caller Display list.
Off hook.
EXTConnecting to an external caller.
INTConnecting to another handset registered to the base.
Handset locked.
PPause.
ABase station.
—
—
—
–
——Hash button.
–
–
––
––
–
P
----
----
----
J
Blank space.
––
Star button.
–
–
Recall button.
–
–
Telephone PIN.
–
Keypad locked.
Indicates that the call in your caller display calls list was answered.
5
Introducing the
Diverse 3010 Classic
Please read the instructions carefully
before use and retain this user guide
for future reference.
Building up a phone
system
INT
ABC
DEF
1
2
3
MNO
JKL
GHI
6
5
4
TUV
PQRS
WXYZ
8
7
9
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✱
#
R
INT
ABC
DEF
1
2
3
MNO
JKL
GHI
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TUV
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WXYZ
8
7
9
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✱
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R
You can use up to six handsets on each
Diverse base station, up to four base
stations can be used with each Diverse
handset. Although this user guide
applies to both single and multiple
handset systems, some functions
described in this guide apply only to
Diverse 3010 Classic phones with more
than one handset connected.
INTRODUCTION
Note
As this product is rechargeable, it is
normal that a certain amount of heat
will be produced in its day-to-day
operation. Whilst this is entirely safe
we would advise against placing this
product on antique, veneered or
wooden surfaces as damage may occur.
INT
ABC
DEF
1
2
3
MNO
JKL
GHI
6
5
4
TUV
PQRS
WXYZ
8
7
9
0
✱
#
R
INT
ABC
DEF
1
2
3
MNO
JKL
GHI
6
5
4
TUV
PQRS
WXYZ
8
7
9
0
✱
#
R
INT
ABC
DEF
1
2
3
MNO
JKL
GHI
6
5
4
TUV
PQRS
WXYZ
8
7
9
0
✱
#
R
INT
ABC
DEF
1
2
3
MNO
JKL
GHI
6
5
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TUV
PQRS
WXYZ
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R
6
Safety instructions
General
For the handset use only approved
nickel-cadmium (NiCad) or nickelmetal hydride (NiMH) rechargeable
batteries. Never use other batteries or
conventional alkaline batteries. They
could lead to a short circuit or destroy
the battery casing. Recommended
batteries should have a power rating of
at least 600mAh 1.2V. Batteries are
available from the Diverse Helpline
08457 908070.
Only use the power supply included
with the product. Using an
unauthorised power supply will
invalidate your guarantee and may
damage the telephone. The item
number for the mains power supply is
C39 280-Z4-C174/..-C67.
If Keyguard is active, it is still possible
to make emergency calls to 999 and
112.
Do not open the handset or base
station. This could expose you to high
voltages or other risks. Contact the
helpline for all repairs.
Radio signals transmitted between the
handset and base may cause
interference to hearing aids.
This product should not be used near
emergency/intensive care medical
equipment and should not be used by
people with pacemakers.
Never dispose of batteries in a fire.
There is a serious risk of explosion
and/or the release of highly toxic
chemicals.
Cleaning
Simply clean the handset and base
station with a damp (not wet) cloth, or
an antistatic wipe. Never use household
polish as this will damage the product.
Never use a dry cloth as this may cause
a static shock.
Environmental
Do not expose to direct sunlight.
The product may heat up when the
batteries are being recharged. This is
normal. However, we recommend that
you do not place the product on
antique/veneered wood to avoid
damage.
Do not stand your product on carpets
or other surfaces which generate
fibres, or place it in locations
preventing free flow of air over it’s
surfaces.
Do not submerge any part of your
product in water and do not use it in
damp or humid conditions, such as in
bathrooms.
SAFETY INSTRUCTIONS
7
Do not expose your product to fire,
explosive or other hazardous
conditions.
There is a slight chance that your
phone could be damaged by an
electrical storm. We recommend that
you unplug the power and telephone
line cord for the duration of the storm.
Approved rechargeable batteries
Nickel-Cadmium (NiCd)
Sanyo N-3U (700 mAh)
GP GP60AAKC (600 mAh)
Varta 751RS (700 mAh)
Mobile Power 700 (700 mAh)
Panasonic 600 DT (600 mAh)
Nickel-Metal Hydride (NiMH)
SAFETY INSTRUCTIONS
Sanyo H-3 U (1500 mAh)
GP GP130 AA HC (1300 mAh)
GP GP150 AA HC (1500 mAh)
Varta VH 1101 or
Phone Power (1000 mAh)
Panasonic HHR-110 AA (1100 mAh)
Friwo NiMH (1400 mAh)
Toshiba TH-1200 AARE (1200 mAh)
8
Setting up
Follow these steps to get your
Diverse 3010 Classic ready for use.
Your handset is already “registered”
to the Diverse 3010 Classic base
station.
Note
Plan where you will put your Diverse
3010 Classic. It should be within two
metres of a power socket and the
phone socket.
1 Connect the power cable
Plug the power cable into the power
socket on the underside of your
Diverse 3010 Classic. Take care that
the telephone line cord and power
cable plugs are connected to the
correct sockets. Incorrect placement
could damage the station.
2 Plug the 3 pin adaptor
into a mains power socket
and switch on
Note
Use only the power adaptor
C39 280-Z4-C174/..–C67 with your
Diverse 3010 Classic.
3 Install the rechargeable
batteries in the handset
The handset uses the two AA size nickel
cadmium (NiCad) batteries, which are
supplied. To install them, insert the
batteries as indicated on the inside of the
battery compartment (or in the picture
on the next page) and slide the battery
compartment cover shut.
SETTING UP
Red socket
9
The battery compartment cover may be
found in the packaging with the batteries.
Slide battery cover down and lift off.
4 Fit the handset belt clip
Battery display when inserting
or replacing a battery
When you replace the handset batteries
with ones that have been fully charged,
the battery indicator will not show full
until the next charge cycle has been
completed. Charge the handset until
the batteries register full again. From
then on the display will be correct.
Place the handset on the base.
When charging the battery level
symbol shown on the display flashes.
Fit the belt clip onto the back of the
handset.
SSlloott
SETTING UP
5 When charging for the
first time, we recommend
that you let the batteries
charge for the full 16
hours before making or
receiving calls
TTaabb
Battery performance
After charging your Diverse 3010
Classic for the first time, subsequent
charging time for the handset batteries
is approximately 4-5 hours. Batteries and
case may become warm during charging.
This is normal.
Note
Under ideal conditions, the handset
batteries should give about 10 hours
talktime or 100 hours standby on a
single charge. However, new NiCad
batteries do not reach their full capacity
until they have been in normal use
for several days.
Please note that the lifespan of NiCad
rechargeable batteries depends on how
heavily they are used. However, over
time, their capacity to recharge will
begin to diminish and they will
eventually need replacing.
10
Battery low warning
Note
An LCD on the handset display shows
the current state of the charge. When
the batteries are almost flat a beep
sounds and the display shows the empty
battery symbol. Displays showing the
various states of charge are shown
below:
Batteries fully charged
Batteries at 66%
Batteries at 33%
Batteries empty
If flashes continuously
It means the handset is either out of
range or is not registered with the
base station. To register, follow the
steps on page 43. All additional
handsets you purchase will need to be
individually registered with the base
station before they will work on the
Diverse 3010 Classic.
The may also flash after a power
failure. Provided the handset has been
registered with the base the will
stop flashing after a while indicating
the handset has automatically
re-registered to the base station. If it
continues to flash, re-register the
handset to the base station.
If you go out of range of a base station
for a long time while your handset is
switched ON, it may take more than
20 minutes to ‘find’ the base station
again when you come back within
range. However, by simply switching
the handset OFF for a moment, then
ON again, it will find the base station
within a few seconds.
WARNING
It is recommended that the line cord
is not connected until the handset is
fully charged. This will prevent the
risk of the phone being answered prior
to the batteries being fully charged
and therefore not achieving their
optimum capacity.
6 Connect the telephone
line cord to the Diverse
3010 Classic base station
Ensure that this is fitted correctly into
the right socket.
Dark blue socket
SETTING UP
11
SETTING UP
7 Plug your Diverse 3010
Classic into the phone
socket
8 Please remove the
protective film from the
display
12
Using your Diverse 3010
#
#
Classic
On and Off modes
To switch the handset on
and off
You can normally leave your
handset on 24 hours a day.
However, if you need to switch
it off:
Press and hold the
PHONE button down for about
1 second. You hear a long beep
and the screen goes blank.
To switch it back on, press and
hold down the
again. You hear a long beep and
the display returns to standby.
RED PHONE
Note
RED
Press and hold the #button
until the display shows:
The keypad is now locked and
you cannot dial out. Incoming
calls can be answered as
normal by pressing the
GREEN PHONE button.
Press and hold the
until the display returns to
standby. The keypad is now
unlocked.
#
button
Making and receiving calls
To make an external call
USING
The handset is already set to ON.
To switch the keypad lock on
and off
You can lock the keypad so
that it cannot be used
accidentally while carr ying it
around.
KEYPAD
Ensure the handset is
switched ON.
Press the
button. You will hear the dial
tone.
Dial the number. The phone
calls the number and the
display shows the number you
have dialled.
GREEN PHONE
13
Alternatively, you can enter
the phone number you want
first, check that it is correct,
and then press the GREEN
PHONE button to dial.
Note
If another handset is already being
used to make an external call, your
handset will display ‘–––’ flashing and
you will hear the internal ‘busy’ signal.
To end a call
Press the RED PHONE button.
USING
Note
The default setting is for an immediate
connection to callers when lifting the
handset from its base station or
charger. This is called Auto Talk. It
can be deactivated so that you always
have to press the GREEN PHONE
button to answer a call. See page 36.
Caller Display/Call Waiting
The Diverse 3010 Classic can let you
know who’s calling before you answer
the telephone.
With BT’s Caller Display and Call
Waiting services, your Diverse base
station receives caller information which
is transmitted over the BT network, for
more information see page 22.
To receive an external call
When the phone rings the
display flashes
Press the
button on the handset and
speak.
Or
If the handset is on the base
station or charging station,
simply lift it up and speak. You
do not need to press the
GREEN PHONE button.
14
GREEN PHONE
EXT
.
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