BT DIVERSE 2020 POCKET User Manual

Diverse 2020 Pocket

user guide

DIVERSE 2020 POCKET

WILL DISPLAY THIS

DISPLAY SERVICE BEFORE YOUR

*YOU MUST SUBSCRIBE TO BT’s CALLER

The Diverse 2020 Pocket is not compatible with the Diverse 1000

This equipment is not designed for making emergency telephony calls when the power fails. Alternative arrangements should be made for access to emergency services.

INFORMATION

Check that your Diverse 2020 Pocket is complete. When you unpack you should have:

• Diverse 2020 Pocket and base station

• Battery pack (NiMH)

• Handset belt clip

• Battery compartment cover

• Power adaptor

• Telephone line cord

• Caller Display user guide

For your records

Date of purchase:

Place of purchase:

Purchase price:

For warranty purposes, proof of purchase is required, so please keep your receipt.

Base Station PIN Number:

Handset PIN Number:

See page 24 for more information about your handset PIN.

Please open this page for an ‘at a glance guide’ to your Diverse 2020 Pocket.

ABC

DEF

GHI

JKL6MNO

PQRS

TUV9WXYZ

✱

Rcl

a A

Pwr

At a glance

Belt clipDisplay

Option buttons

Lets you select from the

menu options on the display.

End Call (red)

Lets you end calls and

cancel procedures.

Recall

For use with switchboards

and BT Select Services.

Diverse 2020 Pocket

Paging button

Brings up the menu on the display.

Phone

Used to make and answer calls.

Power

For switching the handset ON and OFF.

Battery compartment

Power

line cord

Lights up when you are on a call and flashes if you have received calls (Caller Display).

Lights up when batteries are charging.

Telephone line cord

In this guide

At a glance 2

Introduction 4

Setting up 4

Using the Diverse 2020 Pocket 8

Changing the settings of your Diverse 2020 Pocket 20

Additional Features 23

Registering a new Diverse 2020 Pocket with the base station 30

Switchboard compatibility 32

Maintenance 34

Help 34

Technical information 36

Index 38

Hints and tips boxes

In this user guide, we have included helpful tips and important information shown in grey boxes.

Introduction

Please read the instructions carefully before use and retain this user guide for future reference. This guide covers the basic features of the Diverse 2020 Pocket.

As this product is rechargeable, it is normal that a certain amount of heat will be produced in its day to day operation. Whilst this is entirely safe, we would advise against placing the phone on antique, veneered or wooden surfaces as damage may occur.

Building up a phone system.

You can add further handsets to build up a comprehensive and easy-to-use cordless telephone system. Up to 6 separate handsets (8 with Diverse 2-line and Diverse ISDN) can be used with each Diverse base station; and each handset can itself work from six base stations.

ABC

DEF

GHI

JKL6MNO

PQRS

TUV9WXYZ

a A

✱

Rcl

Pwr

Diverse 2020 Pocket

ABC

DEF

GHI

JKL6MNO

PQRS

TUV9WXYZ

a A

✱

Rcl

Pwr

ABC

DEF

GHI

JKL6MNO

PQRS

TUV9WXYZ

a A

✱

Rcl

Pwr

ABC

DEF

GHI

JKL6MNO

PQRS

TUV9WXYZ

a A

✱

Rcl

Pwr

ABC

DEF

GHI

JKL6MNO

PQRS

TUV9WXYZ

a A

✱

Rcl

Pwr

ABC

DEF

GHI

JKL6MNO

PQRS

TUV9WXYZ

a A

✱

Rcl

Pwr

Setting Up

Follow these steps to get your Diverse 2020 Pocket ready for use.

WARNING

1 Use only approved rechargeable

battery packs. Never attempt to use other batteries or conventional batteries. Using such batteries could lead to a short circuit or destroy the battery casing.

Replacement battery packs are available from the Diverse Helpline on

0845 790 8070.

2 Do not try to use any power supply

except the one provided, otherwise you may permanently damage your Diverse. It will also result in non-compliance with EN41003: 1993, and will invalidate the approval given to this apparatus.

3 Do not use non-BT charging stations;

this could damage the batteries.

4 Research has shown that in certain

cases, medical equipment can be affected by cordless telephones. A distance of at least one metre should therefore be observed between the telephone and medical equipment.

5 The Diverse 2020 Pocket can also

interfere with other electrical equipment e.g. answering machines, TV and radio sets, clock radio/ alarms and computers if placed too close. It is recommended to place your Diverse 2020 Pocket at least one metre away from such appliances to avoid any risk of interference.

WARNING cont. 6 If you wear a hearing aid, please

note that the Diverse system works by sending radio signals between the base station and handset. These signals can interfere with hearing aids, causing a humming noise.

7 There is a slight chance that your

phone could be damaged by an electrical storm. We recommend that you unplug the base station from the mains during storms.

8 Do not use your phone in

bathrooms, near fire or water, or in areas where there is a danger of explosion.

9 Clean the handset and base station

with a damp (not wet) cloth or antistatic wipe. Never use a dry cloth as this may cause a static shock.

10 Do not dispose of your batteries in

normal household rubbish and do not place in water or a fire. Please dispose carefully.

General cleaning

Simply clean the handset and base station with a damp (not wet) cloth or antistatic wipe. Never use a dry cloth as this may cause a static shock. Never spray cleaning fluid directly onto the telephone.

Plan where you will put your Diverse 2020 Pocket. It should be within two metres of a power socket and the phone socket.

1 Connect the power cable

Plug the power cable into the power socket on the underside of your Diverse 2020 Pocket. The power cable connector is coloured red. Please take care that the telephone cord and power cable plugs are connected to the correct socket as incorrect placement could damage the base station.

Ensure that the telephone line cord and the power supply are plugged into the correct socket.

2 Plug the 3-pin adaptor into a mains power socket and switch on

Approved battery packs

Use only the approved rechargeable battery packs, available by calling the Diverse Helpline on

0845 790 8070

and quoting Item Code 871459.

Use only the power adaptor C39 280-Z4-C67 with your Diverse 2020 Pocket.

3 Connect the telephone line cord to the Diverse 2020 Pocket base station

Ensure that this is fitted correctly into the right socket.

4 Plug your Diverse 2020 Pocket into the phone socket

If you do not have a modern phone socket, call Freefone and ask for a BT engineer to come and fit the correct socket. This is a chargeable service.

0800 800 150

5 Install the rechargeable battery pack in the handset.

Slide off the battery compartment cover. Insert the battery pack (C39153-Z7-C3/Item code: 871459). Slide the battery compartment cover shut.

6 Fit the handset belt clip

Fit the belt clip onto the back of the handset.

WARNING

It is recommended that the line cord is not connected until the handset is fully charged. This will prevent the risk of the phone being answered prior to the batteries being fully charged and therefore not achieving their optimum capacity.

Slot

Tab

7 Charge the handset battery for at least 16 hours

Place the handset on the base station. Make sure that the contacts on the bottom end of the handset are touching both charging contacts.

When the handset battery is charging, the green

Battery performance

Batteries become warm during charging. This is normal and not dangerous. As charging is controlled electronically by the Diverse 2020 Pocket, this means you can replace the handset back on the base station or charger at any time without overcharging.

Under ideal conditions nickel-metal hydride batteries should give approximately 9 hours talktime or 90 hours standby when the battery is fully charged.

Please note that the lifespan of rechargeable batteries depends on how heavily they are used. However, over time, their capacity to recharge will begin to diminish and they will eventually need replacing.

Spare batteries are available from the Diverse Helpline on

CHARGING light comes on.

0845 790 8070.

Battery low warning

An LCD on the handset display shows the current charging level. When the battery is almost f lat a beep sounds and the display shows the empty battery symbol. Displays showing that charging is in progress are listed belo w:

Battery pack fully charged

Battery pack at 66%

Battery pack at 33%

Battery pack empty

Battery display when inserting or replacing a battery

When you replace the handset battery the battery indicator will only show 33% or 66% power.

Charge the handset until the battery registers full charge again. From then on the display will be correct.

You can use up to 6 handsets with the Diverse base station or (8 handsets with the Diverse 2-Line or Diverse ISDN base stations).

Each new handset you purchase must be registered at the base station.

Each handset has a range of up to 300 metres outside in ideal conditions, and up to 50 metres in buildings, depending on the type of construction.

Using the Diverse 2020 Pocket

You can quit any menu at any time by pressing the To go back one step, press the

BACK button .

END CALL button .

Display

Option buttons

Menu button

Your Diverse 2020 Pocket offers a menu driven display. You enter menu lists by pressing the The

OPTION buttons below the screen

MENU button.

allow you to select options within each menu and make adjustments to their settings.

The options shown on the display are indicated by symbols as follows:

DIRECTORY

▲

▼

UP / DOWN

LEFT/ RIGHT

GO BACK

GO BACK ONE STEP

INT

INTERNAL CALLS

USED TO CHANGE

SET

BASE SETTINGS

➞➞

LAST NUMBER REDIAL

SELECT/ CONFIRM

GO BACK

–

MORE OPTIONS

–

➜

CLEAR CHARACTER

NEW CALL INDICATOR

Indicates new calls when used with a Diverse 2016, 2020 Pocket or Diverse 2011 and when you subscribe to Caller Display.

Switching on/off and locking the keypad

To switch on

Pwr

• Press and hold down the PWR button for about a second. The display comes on.

To lock the keypad

This prevents you accidentally operating the handset’s keypad when carrying it around. You can receive calls, but cannot make calls.

Pwr

• Press the

To unlock the keypad

Pwr

• Press the PWR button briefly. You can now use the keypad again.

To switch off

Pwr

• Press and hold the PWR button for about a second until the display goes blank.

The handset can only be switched off when in idle state (ie. not during a call or displaying a menu).

PWR button briefly.

Making and receiving calls

To make a call

➜

• Dial the number you want. Use the button to correct any number you press by mistake.

• Press the The number is dialled.

• Press the You hear the dial tone.

• Dial the number you want.

To end a call

CLEAR CHARACTER

PHONE button.

Secrecy

You can use the Diverse 2020 Pocket to place your caller on hold so that they cannot hear you talking.

To obtain secrecy on an external call

Rcl

INT

• Press INT. Display shows your handset’s internal number and you hear the internal dial tone. This allows you to talk to someone in the same room, without your caller hearing the conversation. Instead, they hear a tune.

• Press the your telephone call with the external party.

RCL button to resume

• Press the END CALL button.

• Simply replace the handset on the base station or charger.

To answer a call

• Press the PHONE button.

• Lift the handset off the base station or charger.

The default setting is for an immediate connection to callers when lifting the handset from the base station or charger. This is called Auto Talk. It can be deactivated so that you always have to press the

PHONE button to answer a call.

Secrecy is not available for internal calls.

To redial one of the last five numbers

The last five numbers dialled are saved.

▼

➞➞

• Press the

REDIAL button.

DOWN button to highlight

the number you want.

• Press the

To redial the last number

PHONE button to dial.

➞➞

• Press the PHONE button.

• Press

REDIAL. The number is

automatically dialled.

To delete a redial number

–

➞➞

▼

RED

–

• Press the REDIAL button.

• Press the

DOWN button to

highlight the number you want.

• Press the

MORE OPTIONS button.

DOWN button to highlight

DELETE NUMBER

• Press the

OK button to confirm.

Paging and making calls between handsets

If you have multiple handsets registered with the base, the Diverse 2020 Pocket enables two handsets to talk to each other on an internal ‘intercom’ call, while a third handset can be on an external call.

To make an internal intercom call

INT

• Press the INT button.

• Dial the internal handset number

you wish to call.

To call all other handsets registered to the same base

INT

• Press the INT button.

• Press the

all handsets registered.

• All handsets are called. You can talk to the first handset that answers.

Alternatively, press the option after you press INT button.

COLL.CAL

button. Display shows

COLL.CALL

To find a handset’s extension number

INT

• Press the INT button.

• The handset’s extension number is

displayed ie. INTERN 3.

To page a handset from the base station

To locate handsets that are away from the base station.

• Press the

PAGING button on the

base. All handsets registered with the base will ring for 30 seconds.

• To stop paging press the

PAGING

button again.

To receive a paged call

The display show:

External Call

RING OFF

• Pick up the handset from the base.

• Press the PHONE button.

To put an outside call on hold while you make an internal call

Rcl

INT

• Press the INT button.

• Dial the extension number you

wish to contact.

• To go back to your caller press

RECALL.

The internal number you called will hear internal busy tone and will need to press the

END button to end the

connection.

To transfer an external call between handsets

You are in conversation with an outside caller and want to transfer the call to another handset.

INT

• Press the

INT option button.

• Dial the extension number you

want.

• When the call in answered, press the

END CALL button, or replace

your handset on the base station.

Using the Directory

Your Diverse 2020 Pocket has a Directory which stores up to 100 names and numbers in the memory (the longer the name, the more memory will be used).

You can use the Phone Book to look up names and numbers and dial directly.

To add a name and number to the Directory

–

• Press the DIRECTORY button. Display shows ——— if the phone book is empty, otherwise the names will appear in alphabetical order.

• Press the

NEW ENTRY.

• Press the

• Enter the name: (see Entering

names and numbers page 12).

• Press the the cursor to the next line.

• Enter the number.

• Press the

SAVE ENTRY.

• Press the

–

RED

▼

MORE OPTIONS button.

DOWN button to highlight

OK button.

RIGHT button to move

MORE OPTIONS button.

DOWN button to highlight

OK button to confirm.

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