BT Diverse 2016 User Manual

If you subscribe to the BT Caller

Display service, instructions

are contained in the user guide

enclosed separately.

Diverse 2016

Digital Cordless Telephone Answering Machine

User guide

This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.

Check that your Diverse 2016 is complete.

For your records

Date of purchase: Place of purchase: Serial number:

(on the underside of the telephone base station) Purchase price:

For warranty purposes, proof of pur chase is requir ed, so please keep your receipt.

This space is left for you to record your system and handset PIN codes, refer to page 16 & 17.

Base Station PIN Number:

Handset PIN Number:

When you unpack you should have:

• Diverse 2016 base station

• Diverse 2016 handset

• Power adaptor

• Handset belt clip

• Two AA rechargeable batteries.

• Telephone line cord

• Caller Display user guide

Please open this page for an ‘at a glance’ guide to your Diverse 2016.

At a glance

Display

Liquid Cr ystal Display

shows you the status of

your handset

Store

Lets you store numbers on

the memor y and access

other phone functions

End call

Used to end a call

Intercom

Enables internal

communication and call

transfer between

Diverse handsets

Recall

For use with switchboards

and BT Select Ser vices

STO

GHI

PQRS

✱

RCL

MEM

INT

ABC

JKL6MNO

LNR

DEF

TUV9WXYZ

8 0

PWR

Belt clip

Memory speed dial

Enables quick dialling of 10 numbers stored in the memor y

Last number redial

Lets you redial the last five external numbers you called

Phone

For making and answering calls

Power

Lets you switch the handset on/off and put it into protect mode

Rechargeable battery compartment cover

At a glance

Base station

underside view

Telephone line cord

.......................

...............................

Power cord

At a glance

Base station

top view

Message counter

Indicates the

number of

incoming

messages and

memos on your

machine.

Skip < >

Allows you to skip

for wards or

backwards through

your messages.

Delete

Deletes recorded

messages and

memos.

Paging button

Allows you to page

the cordless

handset

Play

Play back messages and memos

.................

Diverse 2016

Play

Stop

Skip

Record

Skip

Delete

Antenna

Volume

–

Mode

Answer

On/Off

Volume

Adjusts the loudspeaker volume.

Recording indicator

Lights up during the recording of incoming messages, memos and other functions.

Mode

Allows you to switch between and record different outgoing messages.

Answer on/off

Switches the answering machine on and off.

Stops playback and

recording.

Will also pause message

during playback.

Stop

Pause

In-use light

Indicates an outside

call is being made.

Charging light

On when handset batter y is charging.

Record

To record outgoing messages.

In this guide

At a glance 1 Introducing the Diverse 2016 4 Setting up 5 Using your Diverse 2016

telephone 10 Using your Diverse 2016

answering machine 24 Remote access 36 Remote access quick guide 41 Additional features 42 Using your Diverse 2016

with a Diverse Executive or Pocket Handset 46

Switchboard compatibility 49 Registering a new Diverse

handset with the base station 52 Operating with additional

base stations 54 Maintenance 58 Help 59 Technical information 62 Technical specification 63 Index 64

Hints and tips boxes

In this user guide, we’ve included helpful tips and important information.

Introducing the Diverse2016

Please read the instr uctions carefully before use and retain this guide for future reference.

Building up a phone system

You can use up to six handsets with each Diverse base station.

Each handset can also be registered with up to four base stations, creating an extended cordless phone system

You can also buy Executive or Pocket handsets of fering advanced features and extra chargers for your handsets.

As this product is rechargeable, it is normal that a certain amount of heat will be produced in its day-to-day operation. Whilst this is entirely safe we would advise against placing this product on antique, veneered or wooden surfaces as damage may occur.

Setting up

Follow these steps to get your Diverse 2016 ready for use.

Warning 1 For the handset use only approved nickel-

cadmium (NiCad) rechargeable batteries. Never use other batteries or conventional alkaline batteries. They could lead to a short circuit or destr oy the battery casing. Recommended batteries should have a power rating of 600m Ah 1.2V. Batteries are available from the Diverse Helpline 08457 908070. For the back-up box use only alkaline non rechargeable leak proof batteries.

2 Do not tr y to use any power supply except

the one provided, other wise you may permanently damage your Diverse 2016. It will also result in non-compliance with EN41003:1993, and will invalidate the approval given to this apparatus.

3 There is a slight chance that your phone

could be damaged by an electrical storm. We recommend that you unplug your Diverse from the mains power and telephone line socket during storms.

4 If you wear a hearing aid, please note that

the Diverse 2016 works by sending radio signals between the base station and handset. These signals can interfere with hearing aids, causing a humming noise.

5 Diverse 2016 can interfere with other

electrical equipment such as answering machines, TV and radio sets, clock radio/alarms and computers if placed too close. You are recommended to place your Diverse 2016 at least one metre away from such appliances to avoid any risk of interference.

6 Working range is dependant on local

environment ie buildings, trees etc. It is possible that the Diverse’s 2016 range may be affected by being near bodies of water such as ponds, lakes, the sea.

7 Do not submerge any part of the phone,

base station or batteries in water or use in a damp environment, such as a bathroom.

8 Do not expose to fire. 9 The handset may not be operated in rooms

with explosive hazards.

10 Make sure you connect the power and

telephone lines to the correct sockets in the base station.

11 Do not dispose of used batteries in the

normal household rubbish.

12 Use only the supplied power adaptor no.

C39280-Z4-C101.

General cleaning

Simply clean the handset and base station with a damp (not wet) cloth or antistatic wipe. Never use a dr y cloth as this may cause a static shock. Never spray cleaning fluid directly onto the telephone.

Approved rechargeable batteries

Nickel- Nickel-

cadmium metal hydride

Saft RC6 Sanyo HR-3 U

(1300mAh)

Panasonic P-60 GP GP120 AA HC AA/1P

Philips R6 NC-P Varta VH 1101 AA UCAR RC 6 Energizer

EMH-1100 AAC

DAIMON ACCU 1000

Varta Accu Plus Ni-Cad 1.2V No. 5006

Sanyo N-3U Energizer

Eveready RC 6 GP60 AA KC

Setting up

Plan where you will put your Diverse

2016. It should be within two metres of a power socket and the phone socket.

1 Connect the power cable

Plug the power cable into the power socket on the underside of your Diverse 2016. The power cable connector is coloured red. Please take care that the telephone cord and power cable plugs are connected to the correct socket as incorrect placement could damage the base station.

2 Plug the 3-pin adaptor into a mains power socket and switch on

When the power is switched on, the counter display on your base station will flash 00 for a few seconds and then go out.

Use only power adaptor C39280-Z4 C101 with your Diverse 2016

3 Connect the telephone line cord to the Diverse

Ensure that the telephone line cord and the power supply are plugged into the correct socket.

2016 base station

Ensure that this is fitted corr ectly into the right socket.

Setting up

4 Plug your Diverse 2016 into the phone socket

If you do not have a modern phone socket, call and ask for a BT engineer to come and fit the correct socket. This is a chargeable service.

WARNING

It is recommended that the line cord is not connected until the handset is fully charged. This will prevent the risk of the phone being answered prior to the batteries being fully charged and therefore not achieving their optimum capacity.

Freefone 0800 800 150

5 Install the rechargeable batteries in

Important

When replacing batteries only use approved rechargeable AA types with at least 600mAh capacity in order to achieve the specified operating time, see page 5 for a list of approved batteries. Never use other batteries or conventional alkaline batteries. They could result in a shor t circuit or destroy the batter y casing. Recommended rechargeable batteries are available from th e

Diverse Helpline 08457 908070

and the BT Shop.

the handset

The handset uses the two AA size rechargeable batteries, which are supplied. You must only use approved batteries. To install them, inser t the batteries as indicated on the label inside the batter y compar tment and slide the battery compar tment cover shut. The batter y compartment cover may be found in the packaging with the batteries.

6 Fit the handset Belt clip

Fit the belt clip onto the back of the handset.

Tab

Slot

Setting up

7 Charge the handset batteries for at least 16 hours

Battery display when inserting or replacing a battery

When you replace the handset batteries with ones that have been fully charged, the battery indicator will not show full until the next charge cycle has been completed. Charge the handset until the batteries register full again. From then on the display will be correct.

Place the handset on the base. The handset can be charged face up or down.

Make sure that the contacts on the bottom end of the handset are touching both charging contacts.

When the handset batteries are charging, the green light comes on – it goes of f when the batter y is fully char ged. It will come on again occasionally to indicate that the batter y is being topped up.

When the handset batter y has been charged for 16 hours, the Diverse 2016 is ready to use.

CHARGING

Battery performance

After charging your Diverse 2016 for the first time, subsequent charging time for the handset batteries is approximately 4-5 hours. Batteries and case may become warm during charging. This is normal and not dangerous.

Under ideal conditions, the handset batteries should give about 7 hours talktime or 60 hours standby on a single charge (both standby and talk time is reduced for the Diverse 2000 Executive Handset to approximately 50 hours standby and 6 hours talktime). However, new NiCad batteries do not reach their full capacity until they have been in normal use for several days.

Please note that the lifespan of NiCad rechargeable batteries depends on how heavily they are used. However, over time, their capacity to recharge will begin to diminish and they will eventually need replacing.

Getting the most out of your batteries

Avoid replacing the handset on the base station between calls. It is best to keep the handset off the base for a few hours at a time.

Setting up

NiMH batteries (nickel-metal hydride)

NiMH batteries take much longer to charge but their use can double handset talktime. When NiMH rechargeable batteries are used for the first time the charging display will not function correctly. The display will be correct only after charging the batteries, discharging and then recharging them again.

Battery low warning

An LCD on the handset display shows the current charging level. When the batteries are almost flat a beep sounds and the display shows the empty battery symbol. Displays showing that charging is in progress are listed below:

Batteries fully charged

If the symbol flashes

continuously, it means the handset is either out of range or is not registered with the base station. To register, follow the steps on page 52. All additional handsets you purchase will need to be individually registered with the base station before they will work with the Diverse 2016.

The symbol may also f lash after a power failure. Provided the handset has been registered with the base, the symbol will stop f lashing after a while indicating the handset has automatically re-registered to the base station. If it continues to flash, reregister the handset to the base station – see page 52. The display may also flash if the day and time have not been set, see page 29.

Batteries at 66%

Batteries at 33%

Batteries empty

Please note: If you go out of range of a base station for a long time while your handset is switched ON, it may take more than 20 minutes to ‘f ind’ the base station again when you come back within range. However, by simply switching the handset OFF for a moment, then ON again, it will find the base station within a few seconds.

Using your Diverse 2016 telephone

ON/OFF and PROTECTED modes

The handset can be operated in one of three dif fer ent modes.

OFF

Phone calls cannot be made and the handset does not respond to incoming calls.

• To switch on, press and hold

down the display is activated.

You can make and r eceive calls.

PWR button until the

PROTECTED

This setting stops you accidentally operating the handset’s keypad when carrying it around. You can still receive incoming calls but cannot make outgoing calls.

• To switch to PROTECTED when

the handset is ON, press and release the Press again to retur n to ON.

If the handset is out of range of the base station, the symbol f lashes. You cannot make or receive calls until the handset is brought back within range. The symbol also flashes for a while after power-up until the handset automatically registers to the base.

PWR button quickly.

• To switch off, press and hold

down the display goes blank.

PWR button until the

Flashing can also mean that the handset is not registered with the base. To register a new handset, see page 52.

Using your Diverse 2016 telephone

LNR

EXT

Making and receiving calls

To make an external call

Ensure the handset is switched ON.

• Press the PHONE button. You

hear the dial tone. The ‘In Use’ light on the base station comes on. Display shows

• Dial the number. The phone calls

the number and the display shows the number you have dialled.

Alternatively, you can enter the phone number you want first and then press the

If another handset is already being used to make an external call, your handset will display ‘–’ f lashing and you will hear the internal ‘busy’ signal.

If connected to a switchboard with pulse dialling, you can switch to tone dialling

during a call by pressing the ✱ button.

This enables you to use systems such as home banking. The Diverse 2016 will return to pulse dialling on completion of the call.

PHONE button to dial.

EXT.

To end a call

• Press the END CALL button

• Place the handset back on the

base station.

To receive an external call

When the phone rings the display flashes

EXT. Press the PHONE

button on the handset and speak

If the handset is on the base station or charging unit, simply lift it up and speak. You do not need to pr ess the

PHONE button.

At the end of the call, either press

END CALL button or replace the

the handset on the base station.

To redial the last number

• Press the PHONE button.

• Press the LNR button. The last

number you called will be redialled automatically.

Using your Diverse 2016 telephone

INT

LNR

To redial any of the last five numbers

• Press and release the

LNR

button to display the last five phone numbers in turn. Each phone number can be up to 22 digits long.

• When the number you want to

dial is displayed, press the

PHONE button.

To end the call, press the

CALL button or replace the handset

END

on the base.

Paging and internal calls

If you have multiple handsets registered with the base, the Diverse 2016 enables two handsets to talk to each other on an internal ‘intercom’ call, while a third handset can be on an external call. See ‘Registering a new Diverse Handset with the base station’ on page 52.

To page a handset from the base station

You can alert handset users that they are wanted, or locate a missing handset.

• Press the GREY button on the

base station.All handsets registered with the base station will ring. Paging calls cannot be answered by a handset.

• To end paging, press the GREY

button.

• To end paging from the handset

press the

To make an intercom call to the base station

PHONE button.

You can make an announcement over the base station loudspeaker. Make sure the loudspeaker volume is set to an audible level.

• Press the INT button.

• Dial 969.

• Speak your announcement.

• Press the END CALL button

to end.

INT

Using your Diverse 2016 telephone

If you have additional handsets, you can make internal intercom calls between the handsets.

To make an internal intercom call to another handset

• Press the INT button. Display

shows your handset number.

• Enter the number of the handset

you want to call. The called handset will ring.

• To end the call, press the END CALL button or replace the

handset on the base or charging station.

To receive an internal call

• When the handset rings, the

display flashes

INT

INT plus the

number of the handset that is calling you – 2 in this example.

• To answer either press the PHONE button, or simply lift the

handset of f the base station or charging unit.

To make an internal intercom call to all handsets

INT

• You can call all handsets

✱

registered to the base station.

• Press the INT button. Display

shows your handset number.

• Press the ✱ button. Display

shows all handsets registered. All these handsets will ring. The first handset to answer will take the call.

• To end the call, press the END CALL button or replace the

handset on the base.

To transfer an external call between handsets

If you are in a conversation with an external caller and want to transfer the call to another handset.

RCL

INT

• Press the INT button. Display

shows

EXT and INT. Your caller

will hear a melodious tone.

• Enter the number of the handset

to which you want to transfer the call. When the caller handset answers, you can talk without the external caller hearing.

INT

RCL

STO MEM

0-9

Using your Diverse 2016 telephone

• To transfer the call: Press the END CALL button, or replace the

handset on the base station. the

RCL button.

• To reconnect to your external

caller: Press the

Quick call transfer

After calling the other handset, you can immediately press the END CALL button, or place the handset back on the base, and the call will be transferred straight through. If the other handset is already engaged, or does not answer the call within 30 seconds, the call will be returned to your handset.

To put an external caller on hold and speak to another internal handset

• Press the INT button. You hear

RCL button.

the internal dial tone and your external caller is put on hold and will hear a melodious tone.

• Press the handset number you

want,

1-6. When the handset

answers, you can talk without your external caller hearing.

• Press the RCL button to end the

internal call and speak to your external caller again.

Using the memory to store and dial numbers

Your Diverse 2016 handset can store 10 phone numbers, each up to 22 digits long, which then can be speed dialled. Stored numbers can include settings made with the ✱ and # buttons. You can also enter a ‘pause’ for instance if you wish to use your Diverse 2016 with a switchboard (see page 49, ‘Switchboard compatibility’).

To store a number

The handset must be ON.

• Press the STO button.

• Press the MEM button.

• Press a digit from 0-9. This

selects the memory location under which the number is stored. Display shows the memory location you have chosen.

• Enter the number you want

stored. Display shows the number.

• Press the STO button to confirm

the number.

Storing a new number in memory automatically overwrites any previous number stored in that location.

RCL,

STO

TUV

ABC

MEM

Using your Diverse 2016 telephone

If the memory location is empty, the display shows the memory location number and . If there is another number stored already, that number will be displayed. If you do not want to change it, press the STO button to conf irm the number.

To speed dial a number stored in the memory

• Press the PHONE button. You will

hear the dial tone. Display shows

EXT.

• Press and release the MEM

button twice; the number in memor y 1 will be displayed.

• Continue to press and release the MEM button to scroll through the

memories.

• Press the memory location

number on the keypad and the number is dialled automatically.

Or, to save scrolling through stored numbers:

• Press the MEM button followed

by the memor y location number. Display shows the number, which is dialled automatically.

To clear all the numbers stored in a handset’s memory

• Press the STO button.

• Press 8 and 2 buttons on the

keypad. Display shows

8 – – – – 2.

• Enter the handset’s PIN number

(default 0000). Each digit entered erases one dash on the display.

• Press the STO button. All stored

numbers are cleared.

If you are experiencing problems, please call the Diverse Helpline on 08457 908070.

Speed dial numbers are not included in the last number redial function.

STO

TUV

✱

Using your Diverse 2016 telephone

Using and changing the system code and handset PIN

As a digital phone system, your Diverse 2016 provides excellent security against others ‘listening in’ to your calls. You can also pr event unauthorised use of the handset(s). Each handset needs to be registered with the base station. To do this you need to know and use the system code.

The default setting for both the system code and handset PIN is

0000. If you do not wish to change either, you can use this number for all code and PIN - related functions.

If you want to use remote access

(i.e. call your Diverse 2016 from another phone to play back your messages) you will need to change the system code from 0000.

For instructions on using remote access, see page 36.

To change a system code for the Diverse 2016 base station

This protects your settings and helps prevent unauthorised handsets using your system.

The default setting for the system code is 0000. You can change this to any 4-digit number. Handset power must be switched to

ON. And you must be in range of

the base station.

• Press the STO button then the

button.

• Press 8 on the keypad.

• Press the

• Enter the current system code

✱

button.

(default 0000).

• Enter the 4-digit code you want.

• Confirm the code by entering it

again.

• Press the STO button. The code

is now entered.

• A long beep will confirm the new

setting.

TUV

WXYZ

STO

Using your Diverse 2016 telephone

To set or change the handset PIN (personal identification number)

A PIN on your handset protects information.

A handset PIN is necessar y in or der to:

• reset the speed dial memory;

• reset to the original default

settings.

Handset power must be switched to ON.

• Press the STO button.

• Press 8 then 9 on the keypad.

• Enter the current PIN

(default 0000).

• Enter the 4-digit PIN you want.

• Confirm the PIN by entering it

again.

• Press the STO button. The PIN is

now entered.

Caution

Do not forget your system code or handset PIN. Special, expert help is required if you forget the system code. Please contact the Diverse 2016 Helpline on 08457

908070. Calls are charged at local rates.

If you are setting call barring (page

22) from your handset you are advised to change the handset PIN to prevent unauthorised use.

Optional settings

Adjusting ear piece volume

The volume of received calls can be set to three dif fer ent levels ranging from normal to loud.

To set the volume:

• Press the STO button.

• Press the 0 button the cur rent

setting is displayed.

• Press 1 button for

normal.

• Press 2 button for

louder.

• Press 3 button for

loudest.

• Press the STO button.

The new volume setting has been entered.

✱

STO

MNO

Using your Diverse 2016 telephone

To adjust the ringer volume in the handset

There are six levels: 1 = low, 6 = high. Default setting is 6.

JKL

STO

• Press the STO button

• Press the 5 button. Display shows

the volume level set. Ringer sounds a sample level.

• Press a button between 1- 6 to set

the new level. Display shows the new level.

• Press the STO button to confirm

the setting.

To adjust the ringer volume in the base station

There are seven levels: 0 = off, 6 = high. Default setting is 6.

STO

• Press the STO button.

• Press the # button.

• Press the ✱ button.

• Press the 5 button. Display shows

JKL

the volume level set. Ringer sounds a sample level.

• Press a button between 0 (OFF)

and

6 to set the new level.

Display shows the new level.

• Press the STO button to confirm

the setting.

To adjust the tone of the handset ringer

There are six levels: 1 = low, 6 = high. Default setting is 1.

• Press the STO button.

• Press the 6 button. Display shows

the volume level set.

• Press a button between 1 and 6 to

set the new level. Display shows the new level.

• Press the STO button to confirm

the setting.

To adjust the tone of the base station ringer

There are six levels: 1 = low, 6 = high. Default setting is 1.

STO

• Press the STO button.

• Press the # button.

• Press the ✱ button.

• Press the 6 button. Display shows

✱

MNO

the volume level set.

• Press a button between 1 and 6 to

set the new level. Display shows the new level.

• Press the STO button to confirm

the setting.

+ 48 hidden pages

BT Diverse 2016 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual