BT Diverse 2016 User Manual

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Page 1

If you subscribe to the BT Caller

Display service, instructions

are contained in the user guide

enclosed separately.

Diverse 2016

Digital Cordless Telephone Answering Machine

User guide

This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.

Page 2

Check that your Diverse 2016 is complete.

For your records

Date of purchase: Place of purchase: Serial number:

(on the underside of the telephone base station) Purchase price:

For warranty purposes, proof of pur chase is requir ed, so please keep your receipt.

This space is left for you to record your system and handset PIN codes, refer to page 16 & 17.

Base Station PIN Number:

Handset PIN Number:

When you unpack you should have:

• Diverse 2016 base station

• Diverse 2016 handset

• Power adaptor

• Handset belt clip

• Two AA rechargeable batteries.

• Telephone line cord

• Caller Display user guide

Please open this page for an ‘at a glance’ guide to your Diverse 2016.

Page 3

At a glance

Display

Liquid Cr ystal Display

shows you the status of

your handset

Store

Lets you store numbers on

the memor y and access

other phone functions

End call

Used to end a call

Intercom

Enables internal

communication and call

transfer between

Diverse handsets

Recall

For use with switchboards

and BT Select Ser vices

STO

GHI

PQRS

✱

RCL

MEM

INT

ABC

JKL6MNO

LNR

DEF

TUV9WXYZ

8 0

PWR

Belt clip

Memory speed dial

Enables quick dialling of 10 numbers stored in the memor y

Last number redial

Lets you redial the last five external numbers you called

Phone

For making and answering calls

Power

Lets you switch the handset on/off and put it into protect mode

Rechargeable battery compartment cover

Page 4

At a glance

Base station

underside view

Telephone line cord

.......................

...............................

Power cord

Page 5

At a glance

Base station

top view

Message counter

Indicates the

number of

incoming

messages and

memos on your

machine.

Skip < >

Allows you to skip

for wards or

backwards through

your messages.

Delete

Deletes recorded

messages and

memos.

Paging button

Allows you to page

the cordless

handset

Play

Play back messages and memos

.................

Diverse 2016

Play

Stop

Skip

Record

Skip

Delete

Antenna

Volume

–

Mode

Answer

On/Off

Volume

Adjusts the loudspeaker volume.

Recording indicator

Lights up during the recording of incoming messages, memos and other functions.

Mode

Allows you to switch between and record different outgoing messages.

Answer on/off

Switches the answering machine on and off.

Stops playback and

recording.

Will also pause message

during playback.

Stop

Pause

In-use light

Indicates an outside

call is being made.

Charging light

On when handset batter y is charging.

Record

To record outgoing messages.

Page 6

In this guide

At a glance 1 Introducing the Diverse 2016 4 Setting up 5 Using your Diverse 2016

telephone 10 Using your Diverse 2016

answering machine 24 Remote access 36 Remote access quick guide 41 Additional features 42 Using your Diverse 2016

with a Diverse Executive or Pocket Handset 46

Switchboard compatibility 49 Registering a new Diverse

handset with the base station 52 Operating with additional

base stations 54 Maintenance 58 Help 59 Technical information 62 Technical specification 63 Index 64

Hints and tips boxes

In this user guide, we’ve included helpful tips and important information.

Page 7

Introducing the Diverse2016

Please read the instr uctions carefully before use and retain this guide for future reference.

Building up a phone system

You can use up to six handsets with each Diverse base station.

Each handset can also be registered with up to four base stations, creating an extended cordless phone system

You can also buy Executive or Pocket handsets of fering advanced features and extra chargers for your handsets.

As this product is rechargeable, it is normal that a certain amount of heat will be produced in its day-to-day operation. Whilst this is entirely safe we would advise against placing this product on antique, veneered or wooden surfaces as damage may occur.

Page 8

Setting up

Follow these steps to get your Diverse 2016 ready for use.

Warning 1 For the handset use only approved nickel-

cadmium (NiCad) rechargeable batteries. Never use other batteries or conventional alkaline batteries. They could lead to a short circuit or destr oy the battery casing. Recommended batteries should have a power rating of 600m Ah 1.2V. Batteries are available from the Diverse Helpline 08457 908070. For the back-up box use only alkaline non rechargeable leak proof batteries.

2 Do not tr y to use any power supply except

the one provided, other wise you may permanently damage your Diverse 2016. It will also result in non-compliance with EN41003:1993, and will invalidate the approval given to this apparatus.

3 There is a slight chance that your phone

could be damaged by an electrical storm. We recommend that you unplug your Diverse from the mains power and telephone line socket during storms.

4 If you wear a hearing aid, please note that

the Diverse 2016 works by sending radio signals between the base station and handset. These signals can interfere with hearing aids, causing a humming noise.

5 Diverse 2016 can interfere with other

electrical equipment such as answering machines, TV and radio sets, clock radio/alarms and computers if placed too close. You are recommended to place your Diverse 2016 at least one metre away from such appliances to avoid any risk of interference.

6 Working range is dependant on local

environment ie buildings, trees etc. It is possible that the Diverse’s 2016 range may be affected by being near bodies of water such as ponds, lakes, the sea.

7 Do not submerge any part of the phone,

base station or batteries in water or use in a damp environment, such as a bathroom.

8 Do not expose to fire. 9 The handset may not be operated in rooms

with explosive hazards.

10 Make sure you connect the power and

telephone lines to the correct sockets in the base station.

11 Do not dispose of used batteries in the

normal household rubbish.

12 Use only the supplied power adaptor no.

C39280-Z4-C101.

General cleaning

Simply clean the handset and base station with a damp (not wet) cloth or antistatic wipe. Never use a dr y cloth as this may cause a static shock. Never spray cleaning fluid directly onto the telephone.

Approved rechargeable batteries

Nickel- Nickel-

cadmium metal hydride

Saft RC6 Sanyo HR-3 U

(1300mAh)

Panasonic P-60 GP GP120 AA HC AA/1P

Philips R6 NC-P Varta VH 1101 AA UCAR RC 6 Energizer

EMH-1100 AAC

DAIMON ACCU 1000

Varta Accu Plus Ni-Cad 1.2V No. 5006

Sanyo N-3U Energizer

Eveready RC 6 GP60 AA KC

Page 9

Setting up

Plan where you will put your Diverse

2016. It should be within two metres of a power socket and the phone socket.

1 Connect the power cable

Plug the power cable into the power socket on the underside of your Diverse 2016. The power cable connector is coloured red. Please take care that the telephone cord and power cable plugs are connected to the correct socket as incorrect placement could damage the base station.

2 Plug the 3-pin adaptor into a mains power socket and switch on

When the power is switched on, the counter display on your base station will flash 00 for a few seconds and then go out.

Use only power adaptor C39280-Z4 C101 with your Diverse 2016

3 Connect the telephone line cord to the Diverse

Ensure that the telephone line cord and the power supply are plugged into the correct socket.

2016 base station

Ensure that this is fitted corr ectly into the right socket.

Page 10

Setting up

4 Plug your Diverse 2016 into the phone socket

If you do not have a modern phone socket, call and ask for a BT engineer to come and fit the correct socket. This is a chargeable service.

WARNING

It is recommended that the line cord is not connected until the handset is fully charged. This will prevent the risk of the phone being answered prior to the batteries being fully charged and therefore not achieving their optimum capacity.

Freefone 0800 800 150

5 Install the rechargeable batteries in

Important

When replacing batteries only use approved rechargeable AA types with at least 600mAh capacity in order to achieve the specified operating time, see page 5 for a list of approved batteries. Never use other batteries or conventional alkaline batteries. They could result in a shor t circuit or destroy the batter y casing. Recommended rechargeable batteries are available from th e

Diverse Helpline 08457 908070

and the BT Shop.

the handset

The handset uses the two AA size rechargeable batteries, which are supplied. You must only use approved batteries. To install them, inser t the batteries as indicated on the label inside the batter y compar tment and slide the battery compar tment cover shut. The batter y compartment cover may be found in the packaging with the batteries.

6 Fit the handset Belt clip

Fit the belt clip onto the back of the handset.

Tab

Slot

Page 11

Setting up

7 Charge the handset batteries for at least 16 hours

Battery display when inserting or replacing a battery

When you replace the handset batteries with ones that have been fully charged, the battery indicator will not show full until the next charge cycle has been completed. Charge the handset until the batteries register full again. From then on the display will be correct.

Place the handset on the base. The handset can be charged face up or down.

Make sure that the contacts on the bottom end of the handset are touching both charging contacts.

When the handset batteries are charging, the green light comes on – it goes of f when the batter y is fully char ged. It will come on again occasionally to indicate that the batter y is being topped up.

When the handset batter y has been charged for 16 hours, the Diverse 2016 is ready to use.

CHARGING

Battery performance

After charging your Diverse 2016 for the first time, subsequent charging time for the handset batteries is approximately 4-5 hours. Batteries and case may become warm during charging. This is normal and not dangerous.

Under ideal conditions, the handset batteries should give about 7 hours talktime or 60 hours standby on a single charge (both standby and talk time is reduced for the Diverse 2000 Executive Handset to approximately 50 hours standby and 6 hours talktime). However, new NiCad batteries do not reach their full capacity until they have been in normal use for several days.

Please note that the lifespan of NiCad rechargeable batteries depends on how heavily they are used. However, over time, their capacity to recharge will begin to diminish and they will eventually need replacing.

Getting the most out of your batteries

Avoid replacing the handset on the base station between calls. It is best to keep the handset off the base for a few hours at a time.

Page 12

Setting up

NiMH batteries (nickel-metal hydride)

NiMH batteries take much longer to charge but their use can double handset talktime. When NiMH rechargeable batteries are used for the first time the charging display will not function correctly. The display will be correct only after charging the batteries, discharging and then recharging them again.

Battery low warning

An LCD on the handset display shows the current charging level. When the batteries are almost flat a beep sounds and the display shows the empty battery symbol. Displays showing that charging is in progress are listed below:

Batteries fully charged

If the symbol flashes

continuously, it means the handset is either out of range or is not registered with the base station. To register, follow the steps on page 52. All additional handsets you purchase will need to be individually registered with the base station before they will work with the Diverse 2016.

The symbol may also f lash after a power failure. Provided the handset has been registered with the base, the symbol will stop f lashing after a while indicating the handset has automatically re-registered to the base station. If it continues to flash, reregister the handset to the base station – see page 52. The display may also flash if the day and time have not been set, see page 29.

Batteries at 66%

Batteries at 33%

Batteries empty

Please note: If you go out of range of a base station for a long time while your handset is switched ON, it may take more than 20 minutes to ‘f ind’ the base station again when you come back within range. However, by simply switching the handset OFF for a moment, then ON again, it will find the base station within a few seconds.

Page 13

Using your Diverse 2016 telephone

ON/OFF and PROTECTED modes

The handset can be operated in one of three dif fer ent modes.

OFF

Phone calls cannot be made and the handset does not respond to incoming calls.

• To switch on, press and hold

down the display is activated.

You can make and r eceive calls.

PWR button until the

PROTECTED

This setting stops you accidentally operating the handset’s keypad when carrying it around. You can still receive incoming calls but cannot make outgoing calls.

• To switch to PROTECTED when

the handset is ON, press and release the Press again to retur n to ON.

If the handset is out of range of the base station, the symbol f lashes. You cannot make or receive calls until the handset is brought back within range. The symbol also flashes for a while after power-up until the handset automatically registers to the base.

PWR button quickly.

• To switch off, press and hold

down the display goes blank.

PWR button until the

Flashing can also mean that the handset is not registered with the base. To register a new handset, see page 52.

Page 14

Using your Diverse 2016 telephone

LNR

EXT

Making and receiving calls

To make an external call

Ensure the handset is switched ON.

• Press the PHONE button. You

hear the dial tone. The ‘In Use’ light on the base station comes on. Display shows

• Dial the number. The phone calls

the number and the display shows the number you have dialled.

Alternatively, you can enter the phone number you want first and then press the

If another handset is already being used to make an external call, your handset will display ‘–’ f lashing and you will hear the internal ‘busy’ signal.

If connected to a switchboard with pulse dialling, you can switch to tone dialling

during a call by pressing the ✱ button.

This enables you to use systems such as home banking. The Diverse 2016 will return to pulse dialling on completion of the call.

PHONE button to dial.

EXT.

To end a call

• Press the END CALL button

• Place the handset back on the

base station.

To receive an external call

When the phone rings the display flashes

EXT. Press the PHONE

button on the handset and speak

If the handset is on the base station or charging unit, simply lift it up and speak. You do not need to pr ess the

PHONE button.

At the end of the call, either press

END CALL button or replace the

the handset on the base station.

To redial the last number

• Press the PHONE button.

• Press the LNR button. The last

number you called will be redialled automatically.

Page 15

Using your Diverse 2016 telephone

INT

LNR

To redial any of the last five numbers

• Press and release the

LNR

button to display the last five phone numbers in turn. Each phone number can be up to 22 digits long.

• When the number you want to

dial is displayed, press the

PHONE button.

To end the call, press the

CALL button or replace the handset

END

on the base.

Paging and internal calls

If you have multiple handsets registered with the base, the Diverse 2016 enables two handsets to talk to each other on an internal ‘intercom’ call, while a third handset can be on an external call. See ‘Registering a new Diverse Handset with the base station’ on page 52.

To page a handset from the base station

You can alert handset users that they are wanted, or locate a missing handset.

• Press the GREY button on the

base station.All handsets registered with the base station will ring. Paging calls cannot be answered by a handset.

• To end paging, press the GREY

button.

• To end paging from the handset

press the

To make an intercom call to the base station

PHONE button.

You can make an announcement over the base station loudspeaker. Make sure the loudspeaker volume is set to an audible level.

• Press the INT button.

• Dial 969.

• Speak your announcement.

• Press the END CALL button

to end.

Page 16

INT

Using your Diverse 2016 telephone

If you have additional handsets, you can make internal intercom calls between the handsets.

To make an internal intercom call to another handset

• Press the INT button. Display

shows your handset number.

• Enter the number of the handset

you want to call. The called handset will ring.

• To end the call, press the END CALL button or replace the

handset on the base or charging station.

To receive an internal call

• When the handset rings, the

display flashes

INT

INT plus the

number of the handset that is calling you – 2 in this example.

• To answer either press the PHONE button, or simply lift the

handset of f the base station or charging unit.

To make an internal intercom call to all handsets

INT

• You can call all handsets

✱

registered to the base station.

• Press the INT button. Display

shows your handset number.

• Press the ✱ button. Display

shows all handsets registered. All these handsets will ring. The first handset to answer will take the call.

• To end the call, press the END CALL button or replace the

handset on the base.

To transfer an external call between handsets

If you are in a conversation with an external caller and want to transfer the call to another handset.

RCL

INT

• Press the INT button. Display

shows

EXT and INT. Your caller

will hear a melodious tone.

• Enter the number of the handset

to which you want to transfer the call. When the caller handset answers, you can talk without the external caller hearing.

Page 17

INT

RCL

STO MEM

0-9

Using your Diverse 2016 telephone

• To transfer the call: Press the END CALL button, or replace the

handset on the base station. the

RCL button.

• To reconnect to your external

caller: Press the

Quick call transfer

After calling the other handset, you can immediately press the END CALL button, or place the handset back on the base, and the call will be transferred straight through. If the other handset is already engaged, or does not answer the call within 30 seconds, the call will be returned to your handset.

To put an external caller on hold and speak to another internal handset

• Press the INT button. You hear

RCL button.

the internal dial tone and your external caller is put on hold and will hear a melodious tone.

• Press the handset number you

want,

1-6. When the handset

answers, you can talk without your external caller hearing.

• Press the RCL button to end the

internal call and speak to your external caller again.

Using the memory to store and dial numbers

Your Diverse 2016 handset can store 10 phone numbers, each up to 22 digits long, which then can be speed dialled. Stored numbers can include settings made with the ✱ and # buttons. You can also enter a ‘pause’ for instance if you wish to use your Diverse 2016 with a switchboard (see page 49, ‘Switchboard compatibility’).

To store a number

The handset must be ON.

• Press the STO button.

• Press the MEM button.

• Press a digit from 0-9. This

selects the memory location under which the number is stored. Display shows the memory location you have chosen.

• Enter the number you want

stored. Display shows the number.

• Press the STO button to confirm

the number.

Storing a new number in memory automatically overwrites any previous number stored in that location.

RCL,

Page 18

STO

TUV

ABC

MEM

Using your Diverse 2016 telephone

If the memory location is empty, the display shows the memory location number and . If there is another number stored already, that number will be displayed. If you do not want to change it, press the STO button to conf irm the number.

To speed dial a number stored in the memory

• Press the PHONE button. You will

hear the dial tone. Display shows

EXT.

• Press and release the MEM

button twice; the number in memor y 1 will be displayed.

• Continue to press and release the MEM button to scroll through the

memories.

• Press the memory location

number on the keypad and the number is dialled automatically.

Or, to save scrolling through stored numbers:

• Press the MEM button followed

by the memor y location number. Display shows the number, which is dialled automatically.

To clear all the numbers stored in a handset’s memory

• Press the STO button.

• Press 8 and 2 buttons on the

keypad. Display shows

8 – – – – 2.

• Enter the handset’s PIN number

(default 0000). Each digit entered erases one dash on the display.

• Press the STO button. All stored

numbers are cleared.

If you are experiencing problems, please call the Diverse Helpline on 08457 908070.

Speed dial numbers are not included in the last number redial function.

Page 19

STO

TUV

✱

Using your Diverse 2016 telephone

Using and changing the system code and handset PIN

As a digital phone system, your Diverse 2016 provides excellent security against others ‘listening in’ to your calls. You can also pr event unauthorised use of the handset(s). Each handset needs to be registered with the base station. To do this you need to know and use the system code.

The default setting for both the system code and handset PIN is

0000. If you do not wish to change either, you can use this number for all code and PIN - related functions.

If you want to use remote access

(i.e. call your Diverse 2016 from another phone to play back your messages) you will need to change the system code from 0000.

For instructions on using remote access, see page 36.

To change a system code for the Diverse 2016 base station

This protects your settings and helps prevent unauthorised handsets using your system.

The default setting for the system code is 0000. You can change this to any 4-digit number. Handset power must be switched to

ON. And you must be in range of

the base station.

• Press the STO button then the

button.

• Press 8 on the keypad.

• Press the

• Enter the current system code

✱

button.

(default 0000).

• Enter the 4-digit code you want.

• Confirm the code by entering it

again.

• Press the STO button. The code

is now entered.

• A long beep will confirm the new

setting.

Page 20

TUV

WXYZ

STO

Using your Diverse 2016 telephone

To set or change the handset PIN (personal identification number)

A PIN on your handset protects information.

A handset PIN is necessar y in or der to:

• reset the speed dial memory;

• reset to the original default

settings.

Handset power must be switched to ON.

• Press the STO button.

• Press 8 then 9 on the keypad.

• Enter the current PIN

(default 0000).

• Enter the 4-digit PIN you want.

• Confirm the PIN by entering it

again.

• Press the STO button. The PIN is

now entered.

Caution

Do not forget your system code or handset PIN. Special, expert help is required if you forget the system code. Please contact the Diverse 2016 Helpline on 08457

908070. Calls are charged at local rates.

If you are setting call barring (page

22) from your handset you are advised to change the handset PIN to prevent unauthorised use.

Optional settings

Adjusting ear piece volume

The volume of received calls can be set to three dif fer ent levels ranging from normal to loud.

To set the volume:

• Press the STO button.

• Press the 0 button the cur rent

setting is displayed.

• Press 1 button for

normal.

• Press 2 button for

louder.

• Press 3 button for

loudest.

• Press the STO button.

The new volume setting has been entered.

Page 21

✱

STO

MNO

Using your Diverse 2016 telephone

To adjust the ringer volume in the handset

There are six levels: 1 = low, 6 = high. Default setting is 6.

JKL

STO

• Press the STO button

• Press the 5 button. Display shows

the volume level set. Ringer sounds a sample level.

• Press a button between 1- 6 to set

the new level. Display shows the new level.

• Press the STO button to confirm

the setting.

To adjust the ringer volume in the base station

There are seven levels: 0 = off, 6 = high. Default setting is 6.

STO

• Press the STO button.

• Press the # button.

• Press the ✱ button.

• Press the 5 button. Display shows

JKL

the volume level set. Ringer sounds a sample level.

• Press a button between 0 (OFF)

and

6 to set the new level.

Display shows the new level.

• Press the STO button to confirm

the setting.

To adjust the tone of the handset ringer

There are six levels: 1 = low, 6 = high. Default setting is 1.

• Press the STO button.

• Press the 6 button. Display shows

the volume level set.

• Press a button between 1 and 6 to

set the new level. Display shows the new level.

• Press the STO button to confirm

the setting.

To adjust the tone of the base station ringer

There are six levels: 1 = low, 6 = high. Default setting is 1.

STO

• Press the STO button.

• Press the # button.

• Press the ✱ button.

• Press the 6 button. Display shows

✱

MNO

the volume level set.

• Press a button between 1 and 6 to

set the new level. Display shows the new level.

• Press the STO button to confirm

the setting.

Page 22

STO

DEF

STO

GHI

DEF

STO

PQRS

DEF

Using your Diverse 2016 telephone

To switch the ‘confirmation’ tone on and off

Whenever you press a button on the phone you can hear a confirmation beep. You can turn this sound on and of f. The default setting is ON.

• Press the STO button.

• Press 3 then 1. Display shows the

current setting:

1 = ON, O = OFF.

• Press 1 to switch the tone ON

• Press 0 to switch the tone OFF.

• Press the STO button to confirm

the new setting.

To switch the ‘wrong button’ tone on and off

When you are following a set sequence of instructions, your Diverse handset will give a warning if you press the wrong button in the sequence. You can turn this sound on and of f. The default setting is ON.

To switch the ‘settings confirmation’ tone on and off

You will hear a confirmation tone each time you successfully complete a setting. You can turn this sound on and of f. The default setting is ON.

• Press the STO button.

• Press 3 then 7. Display shows the

current setting:

I = ON, O = OFF.

• Press 1 to switch the tone ON

• Press 0 to switch the tone OFF.

• Press the STO button to confirm

the new setting.

To switch the battery warning tone on and off

You will hear a tone when the batteries need to be recharged. If the batteries are already fully charged, hearing the signal means they should be replaced. You can turn this sound on and off. The default setting is ON.

• Press the STO button.

• Press 3 then 4. Display shows the

current setting:

I = ON, O = OFF.

• Press 1 to switch the tone ON

• Press 0 to switch the tone OFF.

• Press the STO button to confirm

the new setting.

STO

DEF

ABC

• Press the STO button.

• Press 3 then 2. Display shows the

current setting:

I = ON, O = OFF.

• Press 1 to switch the tone ON

Page 23

STO

DEF

STO

JKL

DEF

Using your Diverse 2016 telephone

• Press 0 to switch the tone OFF.

• Press the STO button to confirm

the new setting.

To switch the ‘range warning’ tone on and off

If you are on a call as you reach the limit of your handset’s range, you will hear a tone to warn you that you will lose the call if you move fur ther away. You can turn this sound on and of f. The default setting is OFF.

• Press the STO button.

• Press 3 then 3 again. Display

shows the current setting:

1 =

ON, O = OFF.

• Press 1 to switch the tone ON

• Press 0 to switch the tone OFF.

• Press the STO button to confirm

the new setting.

To switch the ‘in-range’ tone on and off

If you have taken the handset outside the phone’s range – provided the handset is switched on – you will hear a tone when you come back within range. You can turn this sound on and off. The default setting is OFF.

• Press the STO button.

• Press 3 then 5. Display shows the

current setting:

1 = ON, O = OFF.

• Press 1 to switch the tone ON

• Press 0 to switch the tone OFF.

• Press the STO button to confirm

the new setting.

Page 24

TUV

Using your Diverse 2016 telephone

STO

LNR

To reset your Diverse 2016 base station to the default settings

The handset must be switched ON.

• Press the STO button.

• Press the # button.

• Press the 1 button.

• Enter the system code (default 0000).

• Press the LNR button.

• Enter the code 2 5 0.

• Press the STO button to confirm.

This will

• TONE/PULSE

reset: signalling to TONE.

• Access code/pause

to NONE.

• Pause after the RCL

button to NONE.

• Ring assignment to

collective ringing (explained on page 43).

It will

• Connections to a

delete: switchboard. It will

NOT reset:

• The system code.

• Handset registration

settings.

To reset your Diverse 2016 handset to the default settings

The handset must be switched ON.

STO

• Press the STO button.

• Press 8 on the keypad.

• Press the MEM button.

• Press the handset PIN code

MEM

(default 0000).

• Press the STO button.

This will reset:

• Ringer volume.

• Tone.

• Batter y warning tone.

• Range warning tone.

• Synchronisation tone.

• Confirmation tones.

It will • Numbers stored in delete: the speed dialling

memor y.

• The last number

redial memory.

It will NOT reset:

• The handset PIN.

• The handset

registration settings.

Page 25

STO

LNR

✱

Using your Diverse 2016 telephone

LNR

Call barring

Emergency Services 999 and 112 calls can still be made. From switchboards you can dial access code 9 followed by 999 or 112, button 999 or RCL button 112.

To bar and cancel an individual handset from making external calls

You can lock your handset and bar all outgoing calls. Call barring prevents unauthorised use of your handset. Incoming calls are not af fected.

• Press the

STO button.

button.

1 button.

• Enter the system code.

(Standard setting is 0000.)

• Press the

LNR button.

✱ button.

1 button.

• Enter the internal number of the

handset you wish to control.

Either

• Press

0 to prevent the making of

external calls. You can still make internal calls and external emergency calls.

RCL

• Press

1 to allow external calls.

Then

• Press

If you are using the Diverse Executive Handset please refer to that user guide

To store your own ‘special numbers’

STO to confirm.

Before call barring has been set, you can add up to four special numbers, each up to 16 digits long. You can do this fr om any handset.

STO

• Press the STO button.

• Press the # button.

• Press the 2 button.

• Press the 5 button.

• Enter the system code (default

ABC

JKL

0000).

• Each time you press the LNR

button, the display shows the four memories for your emergency

–

number 1

–

, 2

–

, 3

–

, 4

, Select

–

the one you want.

• Enter your emergency number.

• Press the STO button to confirm.

You hear a confir mation beep.

You can overwrite each number by repeating these steps.

Page 26

To cancel your own ‘special

STO

ABC

PQRS

numbers’

• Press the STO button.

• Press the # button.

• Press the 2 button.

• Press the 7 button.

• Enter the system code (default

0000).

• Press the STO button.

My Emergency numbers are

1 2 3

Using your Diverse 2016 telephone

Page 27

Using your Diverse2016 answering machine

When you cannot answer the phone, your Diverse 2016 will take messages. You can also make memo recordings (see page 40).

You can skip backwar ds and for war ds thr ough your messages and memos and delete one or all messages. The answering machine can be operated from any Diverse handset and from any other external phone provided it is a

Touchtone

The Diverse 2016 also contains a default outgoing message.

Outgoing messages

You can r ecor d two differ ent outgoing messages after which incoming callers can leave their message.

You can also, if desir ed, recor d a concluding announcement. This lets you warn callers that they have run out of time for recording their message.

phone.

A pre-recorded message is built into the Diverse 2016 as Message 1. This may be recorded over by yourself.

Note

Deleting your recorded message in announcement 1 will automatically reinstate the original default message. It is not possible to delete the default pre-recorded message.

Advisory announcement

You can r ecor d an advisory announcement. This enables you to leave a statement for callers but does not allow them to leave a message.

Mains power failure

If the mains power fails, your OGM’s and any ICM’s and Memos that have been recorded will be saved. However, if the mains power fails for more than approximately 5 seconds, you will need to reset the time and day announcement.

Page 28

Mode

Record

Mode

Play

Using your Diverse 2016 answering machine

To record your first outgoing message (A1)

• Press the MODE button repeatedly

until the voice says ‘Answer mode using Announcement 1’. Display

shows

• Press the MODE button once

A1.

again. Voice says ‘Mode’.

• Press the RECORD button within

3 seconds. Your handset rings.

• Press the PHONE button on your

handset (only if handset is not on the base). The voice says ‘Recording announcement’.

• Now record your announcement

through the Handset.

• Press the END CALL button to

end the recording.

• Your r ecording is played back.

or if

• You ar e including a concluding

message press the

GREY button

on the base station immediately after recording your outgoing message.

• You may leave silence for

approximately 4 seconds after recording your outgoing message. The voice prompts you for the concluding message and you may then record your concluding message.

• Press the END CALL button to

end the recording.

• Both your outgoing message and

the concluding message are played back.

The unit will then automatically rever t into ‘Answer ON’ mode and accept calls.

To play back your first outgoing message (A1)

• Press the MODE button until the

voice says ‘Answer mode using Announcement 1’.

• Press the MODE button. Voice

says ‘Mode’.

• Press the PLAY button. Your

message is played back. Along with any concluding message.

• Stop playback at any time by

pressing the

STOP button.

Page 29

Using your Diverse 2016 answering machine

Delete

Record

To delete your first outgoing message (A1)

Mode

• Press the MODE button until the

voice says ‘Answer mode using Announcement 1’.

Display shows

• Press the MODE button.

• Press and hold the DELETE

A1.

button until the outgoing message is deleted.

To record a second outgoing message (A2)

Mode

• Press the MODE button

repeatedly until the voice says

‘Answer Mode using Announcement 2’. Display shows

A2.

• Press the MODE button once

again. Voice says ‘Mode’.

• Press the RECORD button within

3 seconds. Your handset rings.

• Press the PHONE button on your

handset. The voice says ‘Recording announcement’.

• Now record your announcement

through the Handset.

• Press the END CALL button to

end the recording.

• Your r ecording is played back.

or if

• You ar e including a concluding

message press the

GREY button

on the base station immediately after recording your outgoing message.

• You may leave silence for

approximately 4 seconds after recording your outgoing message. The voice prompts you for the concluding message and you may then record your concluding message.

• Press the END CALL button to

end the recording.

• Both your outgoing message and

the concluding message are played back.

The unit will then automatically rever t into ‘Answer ON’ mode and accept calls.

Page 30

Mode

Record

Mode

Delete

Stop

Mode

Using your Diverse 2016 answering machine

To play back your second outgoing message (A2)

• Press the MODE button until the

voice says ‘Answer Mode using Announcement 2’.

• Press the MODE button. Voice

says ‘Mode’.

• Press the PLAY button. Your

message is played back. Along with any concluding message.

• Stop playback at any time by

pressing the

To delete your second outgoing message (A2)

• Press the MODE button again.

STOP button.

Voice says ‘Answer Mode using Announcement 2’.

Display shows

• Press the MODE button again.

A2.

Voice says ‘Mode”.

• Press and hold the DELETE

button until the outgoing message is deleted.

To record an advisory announcement (A )

Record

• Press the MODE button repeatedly

until the voice says ‘Answer Mode using Advisory Announcement’.

Display shows

• Press the MODE button once

A .

again. Voice says ‘Mode’.

• Press the RECORD button within

3 seconds. Your handset rings.

• Press the PHONE button on your

handset. The voice says

‘Recording advisory announcement’.

• Press the END CALL button to

end the recording.

The unit will then automatically rever t into ‘Answer ON’ mode and accept calls.

Page 31

Using your Diverse 2016 answering machine

Mode

Play

Mode

Delete

To play back your advisory announcement (A )

• Press the MODE button until the

voice says ‘Answer Mode using Advisory Announcement’.

• Press the MODE button. Voice

says ‘Mode’.

• Press the PLAY button. Your

message is played back.

• Stop playback at any time by

pressing the

To delete your advisory announcement (A )

• Press the MODE button again.

Voice says ‘Answer Mode using Advisory Announcement’. Display

shows

• Press the MODE button again.

Voice says ‘Mode’.

• Press and hold the DELETE

button until the outgoing message is deleted.

STOP button.

A .

Selecting your outgoing message

You can switch between your outgoing messages and advisory announcement by pressing the

MODE button. The display on the

base shows A1 for outgoing message 1, A2 for outgoing message 2 and A for your advisory announcement. A voice will confirm your selection.

Use the MODE button to display:

A1 A2

You will hear the voice confirm your selection.

– for outgoing message 1

(contains pre-recorded outgoing message)

– for outgoing message 2 – for your advisory

message

Page 32

On/Off

Answer

STO

INT

WXYZ9WXYZ

Using your Diverse 2016 answering machine

To switch the answering machine on/off

Press the ANSWER ON/OFF button. The machine is ON when the button lights up. It is OFF when the button is not lit up. The voice tells you which outgoing message/ announcement is set. If you have a new message waiting, the light flashes.

Remember, you must select either the pre-recorded outgoing message (Announcement 1) or record your own outgoing message otherwise the answering machine will not answer calls or record incoming messages.

To set the day and time on the answering machine

If there is a mains power failure, you will need to reset the corr ect day and time.

• Press the STORE button.

• Press the # button.

• Press the INT button.

• Press the 9 button twice. The

voice announces, ‘Time setting. Please enter day of the week using 1-7. Monday is 1, Sunday is 7.’

• Press 1-7 to set the day. 1=Monday, 2 = Tuesday, 3 = Wednesday, 4 = Thursday, 5 = Friday, 6 = Saturday, 7 = Sunday.

• The voice says, ‘Please enter the

time using four digits.’

• Press four digits to enter the

time, eg

0937 for 09:37 hours.

The Diverse 2016 uses the 12-hour clock. The display shows a flashing

1 after the time. This

indicates pm.

• Press 0 for am or press 1 for pm.

• Check that the day and time you

have entered is corr ect on the display, if it is not, press the

STORE

button and repeat this process.

• Press the STORE button to

confirm the setting.

Page 33

Using your Diverse 2016 answering machine

STO

INT

WXYZ

STO

INT

WXYZ

To switch the day and time announcement off or on

Your Diverse 2016 will automatically announce the day and time after each message. This is the default setting. You can switch this setting of f and back on again.

• Press the STORE button.

• Press the # button.

• Press the INT button.

• Press the 9 button.

either

• Enter 81 to switch the day and

time on.

• Enter 82 to switch the day and

time of f.

• Press the STORE button to

confirm the setting.

To stop the numeric display flashing, the day and time must be set.

To set the duration of incoming messages

You can use the handset to select the maximum length of time callers have to leave their message. The default setting is 120 seconds.

• Length = 30 seconds.

• Press the STO button.

• Press the # button.

• Press the INT button.

• Press the 9 button.

• Enter the code 21.

• Press the STO button to confirm.

• Length = 60 seconds.

• Press the STO button.

• Press the # button.

• Press the INT button.

• Press the 9 button.

• Enter the code 22.

• Press the STO button to confirm.

• Length = 120 seconds.

• Press the STO button.

• Press the # button.

• Press the INT button.

• Press the 9 button.

• Enter the code 23.

• Press the STO button to confirm.

Page 34

Record

Stop

Using your Diverse 2016 answering machine

• Length = unlimited.

• Press the STO button.

• Press the # button.

• Press the INT button.

• Press the 9 button.

• Enter the code 24.

• Press the STO button to confirm.

The total recording time for messages and memos is 14 minutes.

Recording memos

You can leave memo messages on your Diverse 2016. You have the same time to record a memo as currently set for incoming messages. The default setting is 120 seconds.

To record a memo

• Press the RECORD button on the

base station and the handset rings.

• Answer the call at the handset.

The voice says ‘Recording message’. You hear a beep.

• Speak your memo message.

• Press the END CALL button on

the handset or the

STOP button

to stop recording. The message counter logs your memo.

Displaying new and old messages

Your Diverse 2016 can tell you which messages are new and which messages have already been played back.

When there are new messages:

• The ANSWER ON/OFF button

flashes.

• The display indicates the total

number of messages stored.

Page 35

Using your Diverse 2016 answering machine

Play

Skip

Play

When the recording memory is full

If you have recorded an advisory announcement as one of your outgoing messages, your Diverse 2016 will automatically play it as the outgoing message to all new callers. If not, your Diverse 2016 will not answer the call.

To play back new messages at the base station

• Press the PLAY button.

To play back all messages (this includes old messages) at the base station

To skip forwards and backwards through your messages

At the base:

• Press the SKIP

䊳

button once to skip to the star t of the next message or several times to skip for war d over a number of messages.

• Press the 䊴SKIP button once to

skip back to the star t of the current message or several times to skip back over a number of messages.

At any time you can:

• Press and hold the 䊴SKIP button

to skip back to the star t of your messages.

• Press and hold down the PLAY

button for about a second. You can hear all new and old messages.

To pause a message during playback at the base station

Stop

• Press the STOP button. The voice

says. ‘Pause’

• Press the PLAY button to resume

playback.

Page 36

Stop

Record

Skip

Using your Diverse 2016 answering machine

To stop playback at the base station

• Press the STOP button twice.

To save messages at the base station

You can save a message so it will be played back as though it was a new recording next time you want to hear your messages.

• Press the RECORD button twice

during playback. The machine skips to the end of the message. The voice announces, ‘Message is new’.

To delete a message at the base station

Delete

• Press the DELETE button during

playback of the message you want deleted. Playback stops. Voice announces, ‘Deleting’ press skip back to confirm.

• Press the 䊴SKIP button. Voice

announces,‘Message deleted’.

To delete all messages which have been played back

The answering machine must not be in playback mode.

Delete

• Press the DELETE button. The

Skip

voice says, ‘Deleting’ press skip back to confirm.

• Press the 䊴SKIP button.

The voice announces, ‘Messages deleted’.

Call screening

When the answering machine is switched on, you can hear incoming calls and decide whether to answer them or let your Diverse 2016 take their message. If you decide to answer the call, the answering machine will stop when you pick up any handset from the base or charging station (or press the

PHONE button) and allow you to

speak direct to the caller. Please note that when your Diverse 2016 answers a call, you will not hear your outgoing message.

Page 37

Using your Diverse 2016 answering machine

INT

–

To hear incoming calls

Make sure the speaker volume is set to an audible level.

STO

• Press the STO button.

• Press the # button.

• Press the INT button.

• Press the 9 button.

• Enter the code 41 to switch the

WXYZ

loudspeaker on for incoming messages.

• Enter the code 42 to switch the

loudspeaker of f for incoming messages.

• Press the STO button to confirm

the setting.

Note

You will not hear the outgoing message, unless you press the volume buttons whilst answering.

To adjust the loudspeaker volume

At the base during playback:

• Press the + button to increase

volume.

• Press the – button to decrease

volume.

The setting is stored until adjusted again.

To intercept a call during message recording

You can interrupt a call from a handset or a parallel corded telephone while your outgoing message is being played or while a caller is leaving their message.

• Press the PHONE button or take

the handset of f the base.

• Pick up the handset of a parallel

phone.

The answering machine stops recording and resets to Answer On and you can take the call.

Page 38

STO

INT

WXYZ

STO

INT

WXYZ

DEF

Using your Diverse 2016 answering machine

To adjust the number of rings before incoming calls are answered

You can select the number of rings, from 1 to 9, before incoming calls are answered by the machine when it is switched ON. The default setting will be 4.

• Press the STO button.

• Press the # button.

• Press the INT button.

• Press the 9 button.

• Press the 3 button.

• Press a button between 0-9 to

set the number of rings you want. (

0 = Time Saver mode, see next

item.)

• Press the STO button to confirm

the setting.

Time saver mode

Times saver is useful if you ring in from another phone to see if you have any new messages. (‘Remote access’ – see page 36.)

To set a pause before each message play back

Normally, your Diverse 2016 will play back messages continuously. You can set it to pause between messages. The next message will not be played back until you press

SKIP

䊳

button.

the

• Press the STO button.

• Press the # button.

• Press the INT button.

• Press the 9 button.

either

• Enter 51 to insert a pause

between messages.

• Enter 52 for continuous message

playback.

• Press the STO button to confirm

the setting.

If you have new messages, your Diverse 2016 will answer after 2 rings. If you do not have any new messages, your Diverse will not answer until 4 rings. This enables you to end your call before you are connected, saving you time and money.

Page 39

INT

ABC

DEF

GHI

JKL6MNO

PQRS

TUV9WXYZ

✱

RCL

PWR

STO

MEM

LNR

INT

WXYZ

Remote access

Operating the answering machine from the handset and from an outside phone.

You can operate your answering machine from any registered handset and any other external

Touchtone

phone.

Either

From a Diverse handset

• Press the INT button

• Press the 9 button. The voice

announces the current mode of operation, the number of messages on the memor y and, if applicable, the day and time.

If another handset is making an external call you cannot access the answering machine from your handset.

New message indicator

If you have an Executive Handset or Pocket Phone, new messages are indicated by the icon displayed on the screen.

• Press the OPTION button beneath

the symbol to listen to your messages via the handset.

Please Note. You must change the system code (page 16) before Remote Access may be used.

Please note. Once you have entered the system code correctly, you are ready to operate your answering machine. If you do not operate the machine for 160 seconds, the voice says, ‘Please confirm’. You then have a further 8 seconds before the machine disconnects your call.

From another external

Touchtone

• Dial your Diverse 2016

phone number.

• When the Diverse 2016 takes

your call, enter the system code

(this must be dif ferent from the default setting of 0000. See page 16 on how to change your system code).

beep and the voice announces the current operating mode, the number of messages stored and, if applicable, the time and day.

phone

You hear a

Page 40

✱

ABC

DEF

ABC

JKL

Remote access

If you make a mistake entering the system code, you hear the voice announce, ‘Incorrect PIN’. You can try again.

Af ter three incorrect entries, the answering machine disconnects the call.

Remote operation

Once you have accessed the answering machine from a Diverse handset or another telephone, all the operating instructions ar e the same.

For help

• Press # at any time for help. The

voice takes you through all the operating options.

To play back all messages

ABC

JKL

• Press the 2 button. All messages

are played back.

• To stop, press the 5 button.

To skip forwards or backwards during playback

• Press the 3 button to move on to

the next message.

• To play back the current message

again, press the

1 button.

• To move back several messages,

press the

To pause during playback

1 button repeatedly.

To play back new messages

JKL

• Press the ✱ button. The voice

announces, ‘New ‘n’ messages available’.

• Press the 2 button. Your new

messages are played back.

• To cancel, press the 5 button.

• Press the 5 button. Playback is

halted and the voice announces,

‘Pause’.

• To continue playback, press the 2 button.

Page 41

Remote access

JKL

✱

JKL

010

WXYZ

ABC

DEF

To stop playback

• Press the 5 button twice.

To mark a message as new

• Press the ✱ button twice during

playback. The playback skips to the end of the message and the voice announces, ‘Message is

marked as new’.

• Press 5 to cancel.

To delete a message during playback

• Press the 0 button during

playback of the message to be deleted. Playback stops and you hear the remote handset announce, ‘Deleting’, pr ess skip back to confirm.

• Press the 1 button. The voice

confirms, ‘Message deleted’.

To delete all messages you have played back

• Press the 0 button. The voice

announces, ‘Delete’, pr ess skip back to confirm.

• Press the 1 button. The voice

confirms, ‘Messages deleted’.

To select the operating mode

You can switch between the outgoing messages.

• Press the 9 button. The voice

says, ‘Mode’.

• Press the 1 button to select A1.

The voice says, ‘Answer mode. Using announcement 1’.

• Press the 2 button to select A2.

The voice says, ‘Answer mode. Using announcement 2’.

• Press the 3 button to select A .

The voice says, ‘Answer mode. Using advisory announcement’.

• To cancel, press the 5 button.

Page 42

MNO

PQRS

JKL

PQRS7PQRS

Remote access

To record a new outgoing message

First select the operating mode A1 or A2 by following the previous instructions entitled ‘To change the operating mode’.

• Press the 6 button. The voice

announces, ‘Recording’.

• Press the 7 button. The voice

says, ‘Recording announcement’. After the beep, speak your message.

then either

• Press the 5 button twice. This

stops the recording. Your outgoing message is played back.

• Press the 5 button once to record

a concluding announcement. The voice says, ‘Recording concluding announcement’. After the beep, speak your concluding announcement.

• To stop recording, press the 5

button and your outgoing message and concluding announcement are played back.

To record an advisory announcement

First select the operating mode A by following the instructions on page 38 entitled ‘To select the operating mode’.

MNO

• Press the 6 button. The voice

JKL

says, ‘Recording’.

• Press the 7 button. The voice

says, ‘Recording advisory message’. After the beep, speak

your message.

• Press the 5 button to stop

recording. Your outgoing message is played back.

To play back an outgoing message/announcement

First select operating mode A1, A2 or A by following the instr uctions on page 38 entitled ‘To select the operating mode’.

• Press the 7 button to play back

the outgoing message/ announcement.

Page 43

Remote access

PQRS

JKL

MNO

ABC

JKL

To delete an outgoing message/announcement

First select operating mode A1, A2 or A by following the instr uctions on page 38 entitled ‘To select the operating mode’.

• Press the 0 button. The voice

announces, ‘Deleting’.

• Press the 7 button to confirm

deletion. The voice says,

‘Announcement deleted’.

• Press the 5 button to cancel.

To record a memo message

Memo messages may be made in remote access mode. Do not pause for longer than 8 seconds when recording a memo or the answering machine will end the call.

Dialling in to switch your answering machine to Answer ON from another remote phone

• Your system code must be

changed from the default (0000).

• Dial your number and let it ring.

After approximately 17 rings, your Diverse 2016 answering machine automatically answers.

• The Diverse 2016 will ask you for

the system code.

• You will have 3 attempts to

answer the correct system code. The Diverse 2016 will disconnect the call if all are incorr ect.

• After you have successfully

entered the corr ect system code, all of the previous instr uctions are available.

• Press the 6 button. The voice

says, ‘Recording’.

• Press the 2 button. the voice

says, ‘Recording message’. After the beep, speak your message.

• To cancel, press the 5 button.

Refer to the Remote Access quick guide, page 41.

Page 44

Remote access quick guide

From Diverse handset:

• Press the INT button.

• Press the 9 button.

Skip backwards

Play back all messages

Skip for war ds

Gives dial tone (Caller Display customers see seperate user guide

for more information)

Abort action (pause)/stop

Recording

Output announcement

Answering machine on/off

Operating mode

Delete

New

✱

Status/help

From the Executive Handset

ABC

DEF

GHI

JKL6MNO

PQRS

TUV9WXYZ

a A

✱

PWR

RCL

or Pocket Phone:

• Press the OPTION

ABC

DEF

ABC

DEF

GHI

JKL6MNO

GHI

JKL6MNO

PQRS

TUV9WXYZ

PQRS

TUV9WXYZ

a A

✱

PWR

RCL

button under the .

From another telephone:

• Dial your phone number.

• Enter your system code.

Memo

Announcement or advisor y message

Intercom to base

Help

Call recording announcement 1

Call recording announcement 2

Advisor y message

Help

Message

Announcement or advisor y message

Help

Play back new messages

Mark message ‘new’

✱

Help

Page 45

Additional features

INT

RCL

Secrecy

• To obtain secrecy on an external

call, press the shows your handset’s internal number and you hear the internal dial tone. This allows you to talk to someone in the same room, without your caller hearing the conversation. Instead your caller hears a melodious tone.

• Press the RCL button to resume

your telephone call with the external party.

Secrecy is not available for internal calls.

INT button. Display

Caller Display

Caller Display lets you know who’s calling without lifting the handset.

With BT’s Caller Display service, your Diverse base station receives caller information which is transmitted over the BT network.

This includes the date and time the call is received, and in most cases, the caller’s phone number.

If you are using the standard Additional Handset, the screen shows the caller’s number when t he phone rings.

If you are using the Executive Handset and the Pocket Phone and have stored a name with the number in your phone’s directory, the name will be displayed instead.

If you do not answer the phone, your callers’ details are stored in a Calls List which holds the last 30 calls.

You can display, scroll through and dial the numbers in the Calls List at the touch of a button.

To enable your Diverse phone system to use Caller Display, you have to subscribe to the ser vice.

Page 46

STO

✱

ABC

DEF

LNR

Additional features

For information, call:

Free 150 for residential customers. Free 152 for business customers.

If you are connected to a network other than BT, you will first have to subscribe to that network’s Caller Display service. Call your network provider for more information.

See the attached user guide for fur ther details.

Call timer

Your Diverse 2016 pr ovides an approximate guide to the length of each external call you make. The handset display shows the approximate call duration both during your call and also for a few seconds after your call is completed.

Operating with additional handsets

‘Ring priority’ and ‘collective ringing’

Your Diverse 2016 will ring all handsets whenever there is an incoming call. This is called collective ringing. Ring priority means an incoming call will ring first at a preferr ed handset. If there is no answer, the call will ring all other handsets.

To change between ring priority and collective ringing

The handset must be switched ON.

• Press the STO button.

• Press the # button.

• Press the 1 button.

• Enter the system code

(default 0000).

• Press the LNR button.

• Press the ✱ button.

• Press the 2 button and the 3 button. Display shows the

current setting.

• Press the 2 button to select

RING PRIORITY

• Press the 1 button to select

COLLECTIVE RINGING.

• Press the STO button to confirm.

The default setting for your Diverse 2016 is for collective ringing.

Page 47

Additional features

STO

✱

MNO

2-9

LNR

ABC

To set which handset will receive ring priority

Once you have set your Diverse 2016 to ring priority, you can select the handset you want to ring first.

STO

• Press the STO button.

• Press the # button.

• Press the 1 button.

• Enter the system code

LNR

✱

(default 0000).

• Press the LNR button.

• Press the ✱ button.

• Press the 2 button twice.

• Press the handset number you

want to ring first for all incoming calls.

• Press the STO button to confirm.

To set the number of rings before ring priority calls all handsets

You can specify the number of rings your selected handset can have before an incoming call is sounded at all available handsets.

• Press the STO button.

• Press the # button.

• Press the 1 button.

• Enter the system code

(default 0000).

• Press the LNR button.

• Press the ✱ button.

• Press the 6 button. Display shows

the number of rings currently set.

• Press a number button between 2-9 to set the number of rings

you want.

• Press the STO button to confirm.

Page 48

To clear and reinstate handsets

STO

✱

ABC

LNR

for collective ringing

The default setting is for all handsets to be set for collective ringing.

• Press the STO button.

• Press the # button.

• Press the 1 button.

• Enter the system code

(default 0000).

• Press the LNR button.

• Press the ✱ button.

• Press the 2 button.

• Press the 1 button. Display shows

the number for each handset currently set for collective ringing.

• Press the number for each

handset you want to add to – or press again to delete it from collective ringing.

• Press the STO button to confirm.

Additional features

If you are experiencing problems, please call the Diverse Helpline on 08457 908070.

Page 49

Using your Diverse 2016 with a Diverse Executive Handset or Diverse Pocket Handset

Your Diverse 2016 comes complete with a Diverse Handset. If you wish, you can use a Diverse 2000 Executive Handset or a Diverse Pocket Handset with the 2016 Base Station.

To register your Executive/Pocket Handset with your Diverse 2016 Base Station, please refer to the instructions in your Executive Pocket Handset User Guide.

Display

Option buttons

Your Executive/Pocket Handset of fers a menu-driven display. You enter the menu lists by using the

MENU button. The option buttons

below the display allow you to select the options within each menu and make adjustments to their settings. The options shown on the display are indicated by symbols.

PHONEBOOK, to enter, use and

alter phonebook entries.

INTERNAL.

INT

REDIAL.

➞➞

▲

Move

UP through menu.

▼

–

➜

< >

The instructions thr oughout this User Guide relate to the Additional Handset. When using the Executive Handset, you will either need to follow the instructions in your Executive Handset User Guide or, with a few simple changes, follow the instructions in this User Guide.

DOWN through menu.

Move

GO BACK to previous menu. OK. ACTIVATE. DELETE. BACK. FORWARD. NEW MESSAGE INDICATOR.

Lets you play new messages and, providing the answering machine clock is set, shows the day and time each message was recorded.

Page 50

Using your Diverse 2016 with a

Diverse Executive or Pocket Handset

The following instructions can be found in your Executive/ Pocket Handset User Guide.

Adjusting Handset settings (including Handset volumes, tones and confirmation tones).

Call Transfer. Clearing numbers stored in the

memor y. Intercom calls. Making and Receiving calls. On hold. Redialling. Registering a new Executive/Pocket

Handset with the base station. Resetting your Executive/Pocket

Handset to the original settings. Setting and changing the Executive

/Pocket Handset PIN. Speed dialling. Storing numbers in the memor y. To bar all calls from your

Executive/Pocket Handset.

To use the following instructions found in this user guide you will need to refer to the chart on page 48.

Adjusting base station settings (including base station volumes and tones).

Adjusting the rings before incoming calls are answered.

Call screening. Changing the system code for the

Diverse 2016 base station. Operating with additional handsets. Remote access. Resetting your Diverse 2016 base

station to the original settings. Ring priority and collective ringing. Secrecy. Setting the date and time on the

answering machine. Setting the duration of incoming

messages. To bar all calls from all handsets

registered to the base station. To record, play and delete advisory

announcement. To record, play and delete answer

machine messages. To store your own ‘special numbers’. Using your Diverse 2016 with a

switchboard.

Page 51

INT

STO

Using your Diverse 2016 with a Diverse Executive or Pocket Handset

DIVERSE 2000 HANDSET DIVERSE 2000 EXECUTIVE (ADDITIONAL) AND POCKET HANDSETS

Where the instruction begins; Replace with;

SET

• Press the STO button. • Press INT.

• Press SET.

INT

SET

• Press the STO button. • Press INT.

• Press the

• Press the INT button. • Press the

button. • Press SET.

button.

• Press the MENU button.

• Select INTERNAL CALL.

• Press OK.

Where the instruction ends; Replace with;

SET

• Press the STO button to • Press SET to confirm.

the new setting.

• Press the END CALL button

to end the procedure.

If the instruction Press LNR button appears anywhere, please replace with for the Executive and Pocket Handsets.

➞➞

Page 52

Switchboard compatibility

STO

LNR

Your Diverse 2016 can be connected to all compatible switchboards. For a list of suitable switchboards, phone Diverse Helpline on

08457 908070 or BT on 154.

Entering external access codes for older switchboards.

When you use your telephone on a switchboard you may need to program a delay after you have dialled the access code. This enables the switchboard to pick up an external line. By storing the access code your switchboard uses, for example ‘9’, you can set this delay to be inser ted automatically. You will still need to dial the access code each time before calling any telephone number you want.

Setting the TONE or PULSE mode

Your Diverse 2016 is pr eset to TONE dialling – where you hear a tone beep each time you dial a number. Tone dialling is suitable for all modern digital exchanges and switchboards. So you will only need to use this if your switchboard uses pulse dialling. If you cannot make a call with TONE dialling, you may need to switch to PULSE dialling.

To set PULSE dialling

• Press the STO button then the #

button.

• Press the 1 button.

• Enter the current system code

(default 0000).

• Press the LNR button.

• Press the buttons 0, 3, 3.

• Press the STO button to set pulse

dialling.

Page 53

STO

LNR

STO

LNR

STO

LNR

Switchboard compatibility

To re-set to TONE dialling

• Press the STO button then the

# button.

• Press the 1 button.

• Enter the current system code

(default 0000).

• Press the LNR button.

• Press the buttons 0, 3, 7.

• Press the STO button to set tone

dialling.

To set Time Break Recall with Tone dialling

• Press the STO button.

• Press the # button.

• Press the 1 button.

• Enter the current system code

(default 0000).

• Press the LNR button.

• Press the buttons 0, 3, 7.

• Press the STO button.

To set to Earth Recall with Tone dialling

STO

LNR

• Press the STO button.

• Press the # button.

• Press the 1 button.

• Enter the current system code

(default 0000).

• Press the LNR button.

• Press the buttons 0, 3, 6.

• Press the STO button.

To insert an access code

The handset must be switched ON.

• Press the STO button.

• Press the # button.

• Press the 0 button.

• Enter the system code (default

0000). Each digit you enter erases one dash on the display.

• Press the

shows

• Enter the access code (for

example

LNR

button. Display

–-

9). If you want to enter

additional access codes, press

LNR again, followed by the next

code, and so on.

• Press the STO button to confirm.

Page 54

Switchboard compatibility

STO

LNR

Notes

• You can store RCL, ✱, and

well as the digit keys 0-9.

• You can enter up to three

switchboard access codes, each one to three digits long.

• You may find it useful to enter 144

(for BT Chargecard access) as one of the access codes, together with an access pause of six seconds – see ‘Setting the access pause’ below.

Setting the access pause

You can insert a pause or change the length of a pause to suit dif ferent access codes.

Code PAUSE 0 2 4 1 second

0 2 5 2 second 0 2 0 3 second 0 2 1 6 second 2 5 3 To clear all

access codes

The handset must be switched ON.

• Press the STO button.

• Press #.

• Press the 1 button

• Enter the system code (default

0000). Each digit you enter erases one dash on the display.

• Press the

• Enter one of the three-digit codes

LNR

button.

above to set the length of pause you want.

• Press the

If you are experiencing problems, please call the Diverse Helpline on

08457 908070.

STO

button to confirm.

Page 55

Registering a new Diverse 2000 Additional Handset with the base station

Up to six handsets can be registered and operated from the Diverse 2016 base station. The system allows you to make internal intercom calls between two handsets while a third is making an external call.

Each additional handset you purchase must be registered at the base station.

Diverse handsets Item Code

Diverse 2000 Additional Handset and Charger – 871341.

Diverse 2000 Executive Handset and Charger – 871342.

Diverse 2000 Pocket Handset and Charger – 871349.

Please note – Diverse 2000 handsets will not work on Diverse 1000 base stations.

If you are registering a Diverse 2000 Executive or Pocket Handset follow the instructions in the Diverse 2000 Executive or Pocket Handset user guide.

To register a handset

The handset must be switched OFF.

At the base station:

• Press and hold down the grey

paging button until you hear the continuous beeps (after about 10 15 seconds).

You now have up to 1 minute to register the handset, during which the beeps will continue.

Page 56

Registering a new Diverse handset

PWR

STO

PQRS

ABC

with the base station

At the handset:

• Press and hold down the 1 button

together with the until the display shows

PWR button

1– and

flashing .

• Enter the 4 digit system code

(default 0000).

• Press the

button. The beeps

stop after about 10 seconds, and the display shows all the available handset numbers.

• Select and enter one of these

numbers. This is now the handset’s internal number and it is registered with the base station.

Please Note

Diverse 1000 Handsets will not work on the Diverse 2016 base.

To remove a handset registered at the base station

These steps can be taken from any registered handset.

• Press the STO button.

• Press the # button.

• Press the 7 then 2.

• Enter the system code

(default 0000).

• Display shows all handsets

registered at the base.

• Enter the internal number of the

handset to be removed. It disappears from the display. If you enter the wrong number, press it again to reinstate it.

• Press the STO button to confirm.

If you are experiencing problems, please call the Diverse Helpline on 08457 908070.

Page 57

Operating with additional base stations

Diverse handsets

Diverse 2000 Additional Handset.

Diverse 2000 Executive Handset.

Diverse 2000 Pocket Phone.

Please note - Diverse 2000 handsets will not work on Diverse 1000 base stations.

Diverse 2000 Handsets are only compatible with the Diverse 2000 Charger.

Additional Handsets may be used with up to four Diverse 2016 and/or Diverse 2010 base stations.

The Diverse Executive and Pocket handsets may be used with up to six Diverse 2016 and/or Diverse 2010 base stations. Refer to your Diverse Executive or Pocket user guide.

When planning to use a handset at more than one base station, it is recommended that you:

• Assign a number to each base

station, from 1 to 4.

• Number each handset (1 to 6)

registered at each base station.

• Register the handsets at base

station 2 (and 3 and 4 if used) using the same internal number as on base station 1.

• Activate the display of the base

station numbers on each handset; see page 56.

If, while not using your Diverse handset, you move out of range of the displayed base station and within range of another base station, your radio link will be automatically set up, (provided your handset has been registered with the new base station).

If, however, you move out of range of the displayed base station and within range of another base station during a call, you will lose your current call.

The handset display shows you if the handset is located within range of a registered base station. If the symbol flashes continuously, it means the handset is out of range of a registered base station. If the symbol is not flashing, you are in range.

Page 58

Operating with additional base stations

23456

How to set up multiple base stations and handsets

To register additional Diverse 2016 handsets at more than one base station

You can use up to six handsets on each Diverse base station and up to four base stations with your Diverse handset to build up a comprehensive and easy-to -use cordless telephone system.

The handset supplied with the base station is already registered as handset 1.

The handset you wish to register onto another base station must be turned OFF, before proceeding to register the handset.

At the base station:

At the handset:

PWR

• Press and hold down the button

number base station number.

• At the same time, hold down the PWR button until the display

shows

• Enter the system code (default

0000).

• Press the # button. The beep

stops after a few seconds. The display shows all available handset numbers.

• Enter the single digit internal

number – from additional handset.

• It is now registered.

2, 3 or 4 to specify the

2 to 6 – for the

• Press and hold down the GREY

paging button until you hear the beeps (after about 10 seconds).

You now have up to 1 minute to register the handset, during which the beeps will continue.

If the maximum number of handsets are already registered with the base, three dashes will appear in the display after you enter the system code.

Page 59

STO

PQRS

MNO

STO

INT

Operating with additional base stations

To set/clear the display of the base station number on a handset

The default setting is to display the number. This is useful if your handset is connected to more than one base station.

• Press the STO button.

• Press the 3 button then the 6

button. The current setting is displayed.

• Press the 1 button to display the

base station number.

• Press the 0 button if you do not

want to display the base station number.

• Press the STO button to confirm.

To set your handset for automatic base selection

If you are moving around, and likely to lose contact with your base station, your handset can be made to automatically switch to the first available base station. If this is set and you are in the area where the signals of two base stations are overlapping, your handset will select the strongest signal.

The handset must be switched

• Press the STO button.

• Press the INT button. Display

shows the numbers of the base stations at which the handset is registered.

• Press the 0 button to set

automatic selection.

• Press the STO button to confirm.

The handset will now select the base station of fering the strongest signal. Display will show the base station selected (unless de-activated – see previous paragraph to set/clear the display of the base station number on a handset).

Page 60

Operating with additional base stations

STO

INT

To set your handset for manual base selection

You can change automatic registration at a base station to manual registration. So if you are in an area where the ranges of two base stations overlap, you can specify which base station (and which outgoing line) you prefer to use.

This setting is recommended where there is an overlap between two or more base stations.

The handset must be switched

• Press the STO button.

• Press the INT button. Display

shows the numbers of the base stations at which the handset is registered.

• Press the number button – from 1 up to 4 – for the base station

you want to select.

• Press the STO button to confirm.

If you are experiencing problems, please call the Diverse Helpline on 08457 908070.

If you move out of range of the displayed base station, and within range of another base station during a call, you will lose your current call.

Page 61

Maintenance

General

Simply clean the handset and base station with a damp (not wet) cloth or an antistatic wipe. Never use household polish as this will damage your Diverse 2016. Never use a dr y cloth as this may cause a static shock.

Service

Within the guarantee period

If you experience a problem with your Diverse 2016 base station or handset, you should contact the Diverse 2016 Helpline on

908070. Calls are charged at local

call rates. If the problem is not remedied, you will be advised to contact your original point of purchase.

08457

Outside the guarantee period

If your Diverse 2016 needs repair after the warranty period has ended, the repair must meet the approval requirements for connection to the telephone network. We r ecommend that you call the Diverse 2016 Helpline on for details of our recommended repair agents.

08457 908070 and ask

If you have to return your Diverse 2016

Pack the base station and handset securely, preferably in the original packaging. All par ts must be returned, including line cor ds, power supply unit and original batteries (we cannot take responsibility for goods damaged in transit).

Some suppliers of fer extended warranty schemes for cover outside the initial 12-month period. Please ask them for details.

Page 62

Help

Your Diverse 2016 has been designed to be easy to use. If you should experience a problem, please check the following points before calling the Diverse Helpdesk.

Emergency calls

The emergency services can be contacted in the UK by dialling 999, or 112 which is valid in any country that is a member of the European Community.

If your Diverse 2016 is connected to a switchboard, you may have to dial an access number before 999 to contact the emergency services. Some switchboards cannot dial out during a power failure.

Fully charged batteries do not indicate full power when put into a handset

When you replace handset batteries with ones that have been fully charged, the battery indicator will not show full until the next charge cycle has been completed. Charge the handset until the batteries register full again. From then on the display will be correct.

Battery performance

Page 63

Help

Replacing handset batteries

After a time, you may find that the handset batteries are r unning out of charge more quickly. This is a standard sign of wear and the batteries will need replacing.

Use only AA size nickel cadmium or nickel-metal hydride rechargeable batteries in the handset. Any other types may cause irreparable damage. Do not immerse batteries in water or throw them into f ire, or dispose of them with ordinary domestic refuse. To charge the batteries, only use the plug-in power supply station provided.

Recommended batteries should have a power rating of 600m Ah

1.2V. Batteries ar e available from

the Diverse Helpline

08457 908070

and your local BT shop.

BT accepts no responsibility for damage caused to your Diverse 2016 handset by the use of non-NiCad batteries.

Solving problems

If you are having dif ficulties using your Diverse 2016, please check the following simple solutions.

No dial tone

Is the telephone line cord plugged into the phone socket and the base station? If other handsets are registered on the base, the outside line may already be in use. Wait until the call is finished and tr y again.

The symbol is flashing or you cannot link up with the base station

Is the handset registered with the base station? To register the handset, see page 52.

Is the power cable connected at the base and the power switched on at the wall socket?

Are you in range of the base station?

No handset display appears

Is the handset switched on? The batter y may be flat or dead. Recharge or replace the battery.

The base station or handset does not ring

The ringer volume may be set too low. To adjust the ringer volume at

Page 64

Help

the handset, see page 18. Check that the telephone is plugged into the phone socket. Is the Diverse 2016 set up for ring priority at another handset? See page 43. Set the Diverse 2016 for collective ringing.

Cannot get through, even though a dialling tone can be heard

You may be set to the wr ong signalling method. To change between TONE and PULSE dialling, see page 49.

Handset beeps

Are the handset batteries low? You will hear a beep ever y 30 seconds.

If is flashing (see page 60), you will hear four shor t beeps when you press the

PHONE button.

Check you are still in range of your base station.

Buzzing noise on my radio or TV

Your Diverse base station or handset or both may be too close – tr y moving it at least one metr e away.

The machine won’t answer calls.

Have you recorded an outgoing message? See page 25. Check that it is switched on.

The answering machine doesn’t record

Is the message capacity full? If so, the machine will not answer calls. Delete messages.

Is the machine set to advisor y announcement operating mode? If it is, change the mode to A1 or A2 see page 25-26.

Outgoing message will not record

Check that the speaker volume is set to an audible level.

You can not remotely interrogate the Diverse 2016

Ensure that you have changed the system code. see page 16.

When connected to a switchboard:

You can’t get a connection or you get the wrong connection after speed dialling

Have you entered an access code? See page 50. Check you have selected the correct r ecall and dialling modes. See page 50.

If you are still experiencing difficulty, please call the Diverse 2016 Helpline on 08457 908070.

Page 65

Technical information

Environment

Your Diverse 2016 should be kept free of dust, moisture, high temperature, vibration and should not be exposed to direct sunlight. Do not stand it on carpets or other sur faces which generate fibres or place it in locations which prevent the free flow of air over its sur faces.

Wa r ni ng

The apparatus is only designed to be operated in a nor mal office or domestic environment where the relative humidity does not exceed 75%. It should not be used in bathrooms or near water.

How many phones can you have?

All items of telephone equipment have a Ringer Equivalence Number (REN), which is used to calculate the number of items that may be connected to any one telephone line. The Diverse 2016 with up to 6 handsets has a REN of 1. Any other instrument pr ovided by BT may be

assumed to have a REN of 1 unless stated other wise. A total REN of 4 is allowed. (For example: if Diverse 2016 is used in conjunction with three extension telephones, each with a REN of 1, the total REN is 4.)

Approval

Connection to the BT telephone network.

Diverse 2016 is fully approved for connection to the BT network provided it is used according to the instructions in this guide.

Generally, the Diverse 2016 can be connected to any switchboard suppor ting tone and pulse dialling as well as timed break and ear th recall signalling.

If you have any dif ficulties, please consult your switchboard service provider.

Note: the Caller Display service will not operate when your Diverse base station is connected to a switchboard.

Page 66

Technical specification

Standard DECT Number of channels 120 duplex channels Radio frequency range 1880 MHz to 1900 MHz Duplex method Time-division multiplexing. 10 ms

frame length

Channel grid 1728 kHz Bit rate 1152 kbit/s Modulation GFSK Voice coding 32 kbit/s Transmitted power 10 mW, average output per channel Range up to 300 meters outdoors maximum

Important note: The range can be (uninterr upted line of sight) greatly reduced where conditions up to 50 meters maximum in buildings are not ideal (ie in certain buildings

near bodies of water etc).

Power supply Base station 220/230 V –/ 50 Hz

(AC adaptor)

Power consumption base station 9.2 VA Operating time of handset Standby: up to 60 hours

(with fully charged battery*) Talk time: Up to 6 Permitted ambient conditions 0˚C to 55˚C

for operation (maximum) 20% to 75% rel. humidity Permitted storage temperature –10˚C to +60˚C Signaling method Dial pulsing/DTMF Signal key function Earth Recall/Timed Br eak Recall Base station dimensions ca. 195 x 174 x 90 (L x W x H) Handset dimensions Approx. 175 x 55 x 25 (L x W x H) Weight Base station: 350g

Handset: 185g (with batteries)

5 hours

*When batteries are in good condition.

Page 67

Index

Additional handsets 43, 55 Adjusting number of rings 35 Advisor y announcement 27, 39 Access code/pause 50, 51 Answering machine 24 At a glance 1 Automatic base selection 56

Base stations (additional) 52 Batteries

Charging 8 Installing 7 Low warning 9 Replacing 60

Belt clip 7 Call barring 22

Caller display 42 Call screening 33 Call timer 43 Collective ringing 43

Day and time 29 Delete outgoing announcement 40 Delete messages 33 Displaying messages 31

Ear th Recall 50 Emergency calls 59 Ending a call 11 Executive Handset 46

Help 59 Intercept call 34

Intercom 12, 13

Maintenance 58 Making and receiving calls 11 Manual base selection 57 Memor y 14

to clear 15 to dial 15 to store 14

Messages (outgoing) 24 Number storage 14 On hold 14

On/of f 10, 29 Operating mode 38 Outgoing messages 24

Paging 12 Pause 35 PIN (Personal Identification Number) 16 Play back announcement 32, 37 Play back messages 32

Page 68

Index

Power 6 Protected keypad 10

Quick guide (remote access) 41 Receiving calls 11

Record announcement 39 Recording memos 40 Reset 21 Register handset 52 Redial 11 Remote access 36 Remove registered handset 53 Returning Diverse 2016 58 Ring priority 43

Save messages 33 Secrecy 42 Ser vice 58 Setting up 5 Skip for war ds and backwards 32 Switchboard/PBX’s 49, 62 System code 16

Volumes and Tones

Base station ringer 18 Batter y warning tone 19 Confirmation tone 19 Ear piece volume 17 Handset ringer 18 Handset tone 18 In range tone 20 Loudspeaker volume 34 Range warning tone 20 Setting confirmation tone 19 Wrong button tone 19

Warnings 5

Technical information 62 Technical specifications 63 Time 29 Time and day setting 29 Time Break Recall 50 Time saver mode 35 Tone or Pulse mode 49 Transfer call 13

Page 69

Offices in Europe, North America, Japan and Asia Pacific.

The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.

TouchTone™ is a registered trade mark of British Telecommunications plc in the UK.

© British Telecommunications plc 1999. Registered Office: 81 Newgate Street, London EC1A 7AJ. Registered in England No. 1800000. Printed in Germany. Issue 1 (1/99) 2. Siemens number: A30852 – X1105-B451 – 1 – 7619 Designed by The Art & Design Par tnership Limited.

CE compliant to 89/336/EEC (EMC Directive) & 73/23/EEC (Low Voltage Directive)

APPROVED for connection to

telecommunication systems specified

in the instructions for use subject to

the conditions set out in them

BT Diverse 2016 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual