BT Diverse 2011 User Manual

The Diverse 2011 is not compatible with the Diverse 1000

*YOU MUST SUBSCRIBE TO BT’s

CALLER DISPLAY SERVICE

BEFORE YOUR DIVERSE 2011

WILL DISPLAY THIS

INFORMATION

Diverse 2011

user guide

This equipment is not designed for making emergency telephony calls
when the power fails. Alternative arrangements should be made for
access to emergency services.

Check that your Diverse 2011 is complete.
When you unpack you should have:

• Diverse 2011 and base station

• Battery pack (NiMH)

• Handset belt clip

• Battery compartment cover

• Power adaptor

• Telephone line cord

• Caller Display user guide

For your records

For warranty purposes, proof of purchase is required, so please keep your receipt.

See page 25 for more information about your handset PIN.

Please open this page for an ‘at a glance guide’
to your Diverse 2011 .

Date of purchase:

Place of purchase:

Purchase price:

Base Station PIN Number:

Handset PIN Number:

Diverse 2011

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At a glance

Belt clipDisplay

Option buttons

Lets you select from the

menu options on the display.

Phone

Used to make and
answer calls.

End Call (red)

Lets you end calls and

cancel procedures.

Menu

Brings up the menu on the
display.

Power

For switching the handset
ON and OFF.

Recall

For use with switchboards

and BT Select Services.

Paging
button

Lights up when you are on
a call and flashes if you have
received calls (caller display).

Lights up
when batteries
are charging.

Battery compartment

Power

line cord

Telephone

line cord

3

In this guide

At a glance 1

Introduction 4

Setting up 4

Using the Diverse 2011 9

Changing the settings of your
Diverse 2011 21

Additional Features 24

Registering a new
Diverse 2011 with
the base station 31

Switchboard compatibility 33

Maintenance 35

Help 35

Technical information 37

Index 39

Hints and tips boxes

In this user guide, we have included helpful tips and important information
shown in grey boxes.

4

Introduction

Please read the instructions carefully
before use and retain this user
guide for future reference. This guide
covers the basic features of the
Diverse 2011.

Building up a phone system.

You can add further handsets to build
up a comprehensive and easy-to-use
cordless telephone system. Up to 6
separate handsets (8 with Diverse
2-line and Diverse ISDN) can be
used with each Diverse base station;
and each handset can itself work
from six base stations.

As this product is rechargeable, it is
normal that a certain amount of heat
will be produced in its day to day
operation. Whilst this is entirely safe,
we would advise against placing the
phone on antique, veneered or wooden
surfaces as damage may occur.

Setting Up

Follow these steps to get your
Diverse 2011 ready for use.

WARNING

1 Use only approved rechargeable

battery packs. Never attempt
to use other batteries or
conventional batteries. Using
such batteries could lead to a
short circuit or destroy the
battery casing.

Replacement battery packs are
available from the Diverse Helpline
on

0845 790 8070 and your local

BT shop.

2 Do not try to use any power supply

except the one provided, otherwise
you may permanently damage your
Diverse. It will also result in
non-compliance with EN41003: 1993,
and will invalidate the approval given
to this apparatus.

3 Do not use non-BT charging stations;

this could damage the batteries.

4 Research has shown that in certain

cases, medical equipment can be
affected by cordless telephones.
A distance of at least one metre should
therefore be observed between the
telephone and medical equipment.

5 The Diverse 2011 can also interfere

with other electrical equipment e.g.
answering machines, TV and radio
sets, clock radio/ alarms and
computers if placed too close. It is
recommended to place your Diverse
2011 at least one metre away from
such appliances to avoid any risk of
interference.

6 If you wear a hearing aid, please

note that the Diverse system works
by sending radio signals between
the base station and handset. These
signals can interfere with hearing
aids, causing a humming noise.

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Diverse 2011 Pocket

1 Connect the power cable

Plug the power cable into the power
socket on the underside of your
Diverse 2011. The power cable
connector is coloured red. Please take
care that the telephone cord and power
cable plugs are connected to the
correct socket as incorrect placement
could damage the base station.

5

WARNING cont.
7 There is a slight chance that your

phone could be damaged by an
electrical storm. We recommend
that you unplug the base station
from the mains during storms.

8 Do not use your phone in

bathrooms, near fire or water, or
in areas where there is a danger of
explosion.

9 Clean the handset and base station

with a damp (not wet) cloth or
antistatic wipe. Never use a dry cloth
as this may cause a static shock.

10 Do not dispose of your batteries in

normal household rubbish and do
not place in water or a fire. Please
dispose carefully.

General cleaning

Simply clean the handset and base
station with a damp (not wet) cloth or
antistatic wipe. Never use a dry cloth
as this may cause a static shock.
Never spray cleaning fluid directly onto
the telephone.

Approved rechargeable batteries

Nickel- Nickel-

cadmium metal hydride

Saft RC6 Sanyo HR-3 U

(1300mAh)

Panasonic P-60 GP GP120 AA HC
AA/1P

Philips R6 NC-P Varta VH 1101 AA

UCAR RC 6 Energizer

EMH-1100 AAC

DAIMON
ACCU 1000

Varta Accu Plus
Ni-Cad 1.2V
No. 5006

Sanyo N-3U

Energizer
Eveready RC 6

GP60 AA KC

Plan where you will put your
Diverse 2011. It should be within
two metres of a power socket and
the phone socket.

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Ensure that the telephone line cord
and the power supply are plugged
into the correct socket.

2 Plug the 3-pin adaptor
into a mains power socket
and switch on

Use only the power adaptor
C39 280-Z4-C67 with your
Diverse 2011.

6

3 Connect the telephone line
cord to the Diverse 2011
base station

Ensure that this is fitted correctly
into the right socket.

4 Plug your Diverse 2011
into the phone socket

If you do not have a modern phone
socket, call Freefone

0800 800 150

and ask for a BT engineer to come
and fit the correct socket. This is a
chargeable service.

WARNING

It is recommended that the line cord
is not connected until the handset is
fully charged. This will prevent the
risk of the phone being answered
prior to the batteries being fully
charged and therefore not achieving
their optimum capacity.

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5 Install the rechargeable
batteries in the handset

The handset uses the two AA size
rechargeable batteries, which are
supplied. You must only use approved
batteries. To install them, insert the
batteries as indicated on the label
inside the battery compartment and
slide the battery compartment cover
shut. The battery compartment
cover may be found in the packaging
with the batteries.

6 Fit the handset belt clip

Fit the belt clip onto the back of the
handset.

1

2

Tab

Slot

7 Charge the handset
batteries for at least 16 hours

Place the handset on the base.
The handset can be charged face up
or down.

Make sure that the contacts on the
bottom end of the handset are
touching both charging contacts.

When the handset batteries are
charging, the green

CHARGING light

comes on – it goes off when the
batteries are fully charged. It will come
on again occasionally to indicate that
the battery is being topped up.

When the handset battery has been
charged for 16 hours, the Diverse 2011
is ready to use.

Spare batteries are available from the
Diverse Helpline on

0845 790 8070.

7

Battery display when inserting or
replacing a battery

When you replace the handset
batteries with ones that have been
fully charged, the battery indicator
will not show full until the next
charge cycle has been completed.
Charge the handset until the
batteries register full again. From
then on the display will be correct.

Getting the most out of your
batteries

Avoid replacing the handset on the
base station between calls. It is best
to keep the handset off the base for a
few hours at a time.

Battery performance

After charging your Diverse 2011 for
the first time, subsequent charging
time for the handset batteries is
approximately 4-5 hours. Batteries
and case may become warm during
charging. This is normal and not
dangerous.

Under ideal conditions, the handset
batteries should give about 7 hours
talktime or 60 hours standby on a
single charge (both standby and talk
time is reduced for the Diverse 2000
Executive Handset to approximately
50 hours standby and 6 hours
talktime). However, new NiCad
batteries do not reach their full
capacity until they have been in normal
use for several days.

Please note that the lifespan of NiCad
rechargeable batteries depends on
how heavily they are used. However,
over time, their capacity to recharge
will begin to diminish and they will
eventually need replacing.

8

NiMH batteries (nickel-metal
hydride)

NiMH batteries take much longer
to charge but their use can double
handset talktime. When NiMH
rechargeable batteries are used for
the first time the charging display will
not function correctly. The display
will be correct only after charging
the batteries, discharging and then
recharging them again.

Please note: If you go out of range

of a base station for a long time
while your handset is switched ON,
it may take more than 20 minutes to
‘find’ the base station again when
you come back within range.
However, by simply switching the
handset OFF for a moment, then
ON again, it will find the base
station within a few seconds.

If the symbol flashes

continuously, it means the handset
is either out of range or is not
registered with the base station.
To register, follow the steps on page

31. All additional handsets you
purchase will need to be individually
registered with the base station before
they will work with the Diverse 2011.

The symbol may also flash after a
power failure. Provided the handset
has been registered with the base,
the symbol will stop f lashing after
a while indicating the handset has
automatically re-registered to the
base station. If it continues to flash,
re-register the handset to the base
station – see page 31.

Battery low warning

An LCD on the handset display shows
the current charging level. When the
battery is almost flat a beep sounds
and the display shows the empty
battery symbol. Displays showing that
charging is in progress are listed
below:

Battery pack fully charged

Battery pack at 66%

Battery pack at 33%

Battery pack empty

Using the
Diverse 2011

Your Diverse 2011 offers a menu
driven display. You enter menu lists
by pressing the

MENU button. The

OPTION buttons below the screen

allow you to select options within
each menu and make adjustments to
their settings.

The options shown on the display are
indicated by symbols as follows:

Display

Option buttons

Menu button

9

DIRECTORY

UP / DOWN

LEFT/ RIGHT

GO BACK ONE STEP

INTERNAL CALLS

USED TO CHANGE
BASE SETTINGS

LAST NUMBER REDIAL

SELECT/ CONFIRM

GO BACK

MORE OPTIONS

CLEAR CHARACTER

NEW CALL INDICATOR

Indicates new calls when used
with a Diverse, 2011, 2016 or
Diverse 2020 Pocket and when
you subscribe to Caller Display.

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GO BACK

INT

SET

OK

You can quit any menu at any time by
pressing the

END CALL button .

To go back one step, press the

GO

BACK button .

Switching on/off and locking
the keypad

To switch on

• Press and hold down the PWR

button for about a second.
The display comes on.

To lock the keypad

This prevents you accidentally
operating the handset’s keypad when
carrying it around. You can receive
calls, but cannot make calls.

• Press the

PWR button briefly.

To unlock the keypad

• Press the PWR button briefly.

You can now use the keypad again.

To switch off

• Press and hold the PWR button

for about a second until the display
goes blank.

Pwr

Pwr

Pwr

Pwr

The handset can only be switched off
when in idle state (ie. not during a
call or displaying a menu).

Secrecy

You can use the Diverse 2011 to
place your caller on hold so that they
cannot hear you talking.

To obtain secrecy on an external call

• Press INT. Display shows your
handset’s internal number and
you hear the internal dial tone.
This allows you to talk to
someone in the same room,
without your caller hearing the
conversation. Instead, they hear
a tune.

• Press the

RCL button to resume

your telephone call with the
external party.

To redial one of the last five
numbers

The last five numbers dialled are
saved.

• Press the

REDIAL button.

• Press the

DOWN button to highlight

the number you want.

• Press the

PHONE button to dial.

To redial the last number

• Press the PHONE button.

• Press

REDIAL. The number is

automatically dialled.

10

Making and receiving calls

To make a call

• Dial the number you want.

Use the

CLEAR CHARACTER

button to correct any number you
press by mistake.

• Press the

PHONE button.

The number is dialled.

Or

• Press the

PHONE button.

You hear the dial tone.

• Dial the number you want.

To end a call

• Press the END CALL button.

Or

• Simply replace the handset on the
base station or charger.

To answer a call

• Press the PHONE button.

Or

• Lift the handset off the base station
or charger.

➜

The default setting is for an
immediate connection to callers when
lifting the handset from the base
station or charger. This is called
Auto Talk. It can be deactivated so
that you always have to press the

PHONE button to answer a call.

INT

Rcl

▼

➞➞

➞➞

Secrecy is not available for internal
calls.

To find a handset’s extension number

• Press the INT button.

• The handset’s extension number is

displayed ie. INTERN 3.

To page a handset from the base
station

To locate handsets that are away
from the base station.

• Press the

PAGING button on the

base. All handsets registered with
the base will ring for 30 seconds.

• To stop paging press the

PAGING

button again.

To receive a paged call

The display show:

• Pick up the handset from the base.

Or

• Press the PHONE button.

To put an outside call on hold while
you make an internal call

• Press the INT button.

• Dial the extension number you

wish to contact.

• To go back to your caller press

RECALL.

The internal number you called will
hear internal busy tone and will need
to press the

END button to end the

connection.

External C all

RING OFF

To delete a redial number

• Press the REDIAL button.

• Press the

DOWN button to

highlight the number you want.

• Press the

MORE OPTIONS button.

• Press the

DOWN button to highlight

DELETE NUMBER

• Press the

OK button to confirm.

Paging and making calls
between handsets

If you have multiple handsets
registered with the base, the Diverse
2011 enables two handsets to talk to
each other on an internal ‘intercom’
call, while a third handset can be on
an external call.

To make an internal intercom call

• Press the INT button.

• Dial the internal handset number

you wish to call.

To call all other handsets registered
to the same base

• Press the INT button.

• Press the

*

button. Display shows

all handsets registered.

• All handsets are called. You can talk
to the first handset that answers.

Alternatively, press the

COLL.CALL

option after you press INT button.

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INT

INT

INT

INT

COLL.CAL

Rcl

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RED

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OK

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12

INT

To transfer an external call between
handsets

You are in conversation with an
outside caller and want to transfer the
call to another handset.

• Press the

INT option button.

• Dial the extension number you

want.

• When the call in answered, press
the

END CALL button, or replace

your handset on the base station.

Using the Directory

Your Diverse 2011 has a Directory
which stores up to 100 names and
numbers in the memory (the longer
the name, the more memory will be
used).

You can use the Phone Book to look
up names and numbers and dial
directly.

To add a name and number to
the Directory

• Press the DIRECTORY button.

Display shows ——— if the phone
book is empty, otherwise the names
in alphabetical order.

• Press the

MORE OPTIONS button.

• Press the

DOWN button to highlight

NEW ENTRY.

• Press the

OK button.

• Enter the name: (see Entering

names and numbers page 13).

• Press the

RIGHT button to move

the cursor to the next line.

• Enter the number.

• Press the

MORE OPTIONS button.

• Press the

DOWN button to highlight

SAVE ENTRY.

• Press the

OK button to confirm.

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RED

OK

>

13

Entering names and numbers

There are three lines in your
display for entering information.
1st line for the name (maximum
16 characters) 2nd and 3rd lines
for the number (maximum 32
characters)

Upper and lower case

• Press the *button to switch

from lower to upper case for one
character.

Controlling the cursor

• LEFT/RIGHT BUTTONS are used

to move the cursor to the right
and left. When you have entered
the name, move the cursor to
the right until it goes to the next
line where the number can be
entered.

Letters are entered by pressing
the relevant button repeatedly.
For example, to store the name
JOHN:

• Press and hold

5 on the keypad

until J appears in the display.

• Then press and hold

6 on the

keypad until the display shows O.

• Enter the H by pressing and
holding

4 on the keypad until H

appears on the display.

• Press and hold

6 on the keypad

until N appears on the display.
The whole name is now entered.

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GHI

5

JKL

6

MNO

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Delete

Press the CLEAR CHARACTER
button to delete the character to the
left of the cursor. Hold down the
button to keep deleting characters
automatically.

Insert

Characters are inserted to the left
of the cursor. Position the cursor
and add the character required.

To dial a number stored in
the Directory

• Press the DIRECTORY button to

open the phone book.

• Press the

DOWN button to scroll

through the names or find the
required name by using the keypad
to enter the first letter of the name.

• Press the

PHONE button to dial

the number.

Quick search for a Directory name

When you have accessed the Phone
Book it is possible to make a quick
search to a listed name.

• Press

DIRECTORY option.

• Press the button with the first letter

of the name you wish to call.

The display will now highlight the
first name in the address book that
starts with that letter. If this is the
correct name press

PHONE to dial.

Or

Use the

DOWN option to move to the

correct name, then press

PHONE.

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▼

▼

14

To change an entry

• Press the DIRECTORY button.

• Press the

UP/DOWN buttons to

scroll to the entry you want or find
the required name by using the
keypad to enter the first letter of
the name.

• Press the

MORE OPTIONS button.

• Press the

DOWN button to highlight

EDIT ENTRY.

• Press the

OK button.

• Change the name and number

as required.

• Press the

MORE OPTIONS button.

• Press the

DOWN button to highlight

SAVE ENTRY (or

CANCEL if you don’t

want to save the changes).

• Press the

OK button to confirm.

To view an entry

• Press the DIRECTORY button.

• Press the

UP/DOWN buttons to

scroll to the entry you want or find
the required name by using the
keypad to enter the first letter of
the name.

• Press the

MORE OPTIONS button.

• Press the

DOWN button to highlight

DISPLAY ENTRY

• Press the

OK button to see the

number.

You can do a quick delete by pressing
the

GO BACK button to show the

options again, then highlight DELETE
ENTRY and press the

OK button.

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RED

OK

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RED

OK

To delete an entry

• Press the DIRECTORY button.

• Press the

UP/DOWN buttons to

scroll to the entry you want or find
the required name by using the
keypad to enter the first letter of
the name.

• Press the

MORE OPTIONS button.

• Press the

DOWN button to

highlight DELETE ENTRY

• Press the

OK button to confirm.

To delete all names and numbers

• Press the DIRECTORY button.

• Press the

MORE OPTIONS button.

• Press the

DOWN button to highlight

DELETE DIRECTORY.

• Press the

OK button.

• Enter the PIN number of the

handset (default = 0000).

• Press the

OK button.

The display shows a YES or NO option
to confirm deletion from the directory.
If YES is selected, the entire directory
is deleted.

Additional Directory functions

When entering new names and
numbers, you can use the

MORE

OPTIONS menu for the following

functions:

Save Entry

The information entered so far is
saved in the phone book.

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RED

OK

RED

I

OK

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15

Insert a function/pause

Using INSERT FUNCTION allows you
to insert a pause. This is generally
required when your Diverse base
station is connected to a
switchboard/PBX.

Show Function

Displays an explanation of any special
character used in a stored number or
short cut code (see Short Cuts,
page 16)

Check Duplicate

This allows you to check whether or
not the number you are entering has
already been stored in the memory.

Cancel

The procedure is cancelled without
saving the entry.

To check how much memory
is available

• Press the DIRECTORY button.

• Press the

MORE OPTIONS button.

• Press the

DOWN button to highlight

AVAILABLE MEMORY

• Press the

OK button. The percentage

memory available for storing further
entries in your handset is displayed
for approximately 2 seconds.

Using the redial memory

As well as being able to redial the
last five numbers called (see page 10)
you can display or delete numbers
or edit and copy them into the Phone
Book.

To copy a redial number to the
Directory

• Press the REDIAL button.

• Press the

DOWN button to

highlight the number you want.

• Press the

MORE OPTIONS button.

• Press the

DOWN button to

highlight COPY NUMBER

• Press the

OK button.

• Enter a name for the number

(see page 13)

• Press the

MORE OPTIONS button

• Press the

DOWN button to

highlight SAVE ENTRY

• Press the

OK button to confirm.

You can save approximately 100
entries in alphabetical order in your
directory. The actual number
depends on the length of the names
and numbers stored.

RED

I

OK

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▼

The memory is also used by the
Short Cuts function (see page 16).
To make more memory available for
directory entries you can delete
Short Cuts that you do not use.

➞➞

RED

I

OK

▼

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16

Call barring

You can set your Diverse 2011 so that
no outgoing calls can be made except

999, 112 and 9112 calls and any

special ‘emergency numbers’ stored
in the base station memory. See your
base station user guide for details.

Your handset PIN number acts as a
security measure when locking the
Diverse 2011. To change it, see page

25.
The handset will still receive

incoming calls.

To switch on the handset lock

• Press the MENU button.

• Press the

DOWN button to highlight

HANDSET LOCK.

• Press the

OK button.

• Enter the handset PIN number

(default = 0000).

• Press the

OK button.

• Press the

DOWN button to highlight

LOCK ON/OFF.

• Press the

OK button. Display shows

an open lock.

• Press the

ON button. Display shows

a closed lock icon.

• Press the

OK button.

▼

RED

I

OK

RED

ON

When scrolling through the handset
lock menu you will see the display
(DSS) NUMBER. Under no
circumstances should you try to amend
or store this number as this may stop
you from dialling emergency numbers
when the handset is locked.

To switch off the handset lock

• Press the MENU button.

• Press the

DOWN button to highlight

HANDSET LOCK.

• Press the

OK button.

• Enter the handset PIN number

(default = 0000).

• Press the

OK button.

• Press the

DOWN button to highlight

LOCK ON/OFF.

• Press the

OK button. Display shows

a closed lock icon.

• Press the

OFF button. Display shows

an open lock icon.

• Press the

OK button.

Short Cuts

You can use the short cut menu to
reduce the number of keypad presses
required to operate a number of
functions. Short cuts work with
Diverse 2010, 2011, 2015, 2016 and
2011 base stations.

The pre-set short cuts

The short cuts you are most likely
to need are already contained in a
menu and listed on page 18/19. You
must store these pre-set short cuts in
the memory before they can be used.
This is because short cuts take up
some of the memory which you may
prefer to use for storing names and
numbers in the phone book.

You can also create your own short
cuts for your most frequently used
functions, see page 17.

▼

RED

I

OK

N

RED

I

OFF

17

Pre-set short cut menu

These short cuts must be stored in
the memory before you can use
them. See below.

To store the pre-set short cuts

• Press the MENU button.

• Use the

UP or DOWN options to

highlight SHORT CUT.

• Press

OK. If previous short cuts

have been created, they are
displayed, otherwise the display
shows ------.

• Use the

UP or DOWN options to

highlight a short name or, if no
names exist, highlight the display

------.

• Press

MORE OPTIONS.

• Use the

UP or DOWN options to

highlight DEFAULT SHORT CUTS.

• Press

OK. Display will show

CAUTION: USE ONLY WITH SPECIFIC
BASES.

Either

• Press

LOAD to store the pre-set

short cuts. The screen will display

SYSTEM SHORT CUTS COPIED IN LIST.

Or

• Press

CANCEL to return to the short

cut list without storing the short cuts.

RED

OK

▼

▲

-

-

–

–

–

–

–

WARNING

Total units and unit check features
are not applicable in the UK and can
be deleted to conserved memory.

Then

• Press the

END CALL button to

return to standby or use the

UP and

DOWN options to perform another

short cut operation.

To create a new short cut

You can set your own short cuts to
suit your needs.

• Press the

MENU button.

• Use the

UP or DOWN option to

highlight SHORT CUT.

• Press

OK. If previous short cuts

have been created, they are
displayed, otherwise the display
shows ------.

• Use the

UP or DOWN option to

highlight a short name or, if no
names exist, highlight the display

------.

• Press the

MORE OPTIONS button.

• Use the

UP or DOWN option to

highlight NEW ENTRY.

• Press

OK. This display flashes NAME.

• Use the keypad to enter the name

you want to give to the short cut
you are creating.

• Press the

RIGHT arrow button. This

moves the cursor to the location
where you can enter the functions
you wish to store as a short cut.

▲

▼

LOAD

RED

OK

▼

▲

-

-

–

–

–

–

–

>

18

Adding short cut functions

• Press the MORE OPTIONS button.

• Use the

UP or DOWN option to

highlight INSERT FUNCTION.

• Press

OK to display a list of functions.

• Use the

UP or DOWN option to

highlight the function you want.

• Press

OK. The screen displays the

character representing the function
you want. See the following
function table chart for the meaning
of each character.

• Repeat the above five steps to add
more functions.

Checking to see if the short cut
duplicates one already stored

• Press the MORE OPTIONS button.

• Use the

UP or DOWN option to

highlight CHECK DUPLICATE.

• Press

OK. The display tells you if

the new short cut is a duplication
of an existing short cut.

• Press the

GO BACK button. This

returns you to the display so you
can change the entry if required.

RED

OK

RED

OK

▼

▲

-

-

–

–

–

–

–

▼

▲

-

-

–

–

–

–

–

Saving the new short cut

• Press the MORE OPTIONS button.

• Use the

UP or DOWN option to

highlight SAVE ENTRY (or highlight
CANCEL if you do not want to save

the entry).

• Press the

OK button to confirm.

Any saving will be performed and
all available short cuts will be
displayed.

• Either press

END CALL to end the

session or select one of the short
cuts to carry out other operations.

Explaining the function table

Request PIN code (C)

The short cut is interrupted and you
can enter a PIN of your choice (e.g.
for telephone banking). The entries
are displayed as “

✱”. When you have

confirmed your entry press the

OK

button the short cut continues
processing.

▼

▲

-

-

–

–

–

–

–

RED

OK

Function table

Function Display

Request PIN Code C
Check or Request number N
Insert pause P
Request acknowledgement Q
Base Prompt B
INT button I
SET button S
Redial button W
End Call E
Temporary switch to tone M

19

Check or Request number (N)

The short cut is interrupted and you
can enter a number of your choice.
When you have confirmed the number
press the

OK button the short cut

continues processing.

Request acknowledgement (Q)

The short cut is interrupted to allow
you to hear the dial tone, for example.
When you have confirmed press the

NEXT button the short cut continues

processing.

Base messages (B)

The short cut is interrupted to display
messages from the base station and
to enter digits (e.g. when the internal
number is requested). When you have
confirmed press the

NEXT button the

macro continues processing.

The table below shows some of the
default short cut names, content and
explanation

Name Content Explanation

Base lock S#24CBS Short Cut

(Switch the
base station
lock on and
off)

Base ringer S#*5BS Short Cut
volume (Adjust the

base station
ringer volume)

Call barring S#84CB0S Short Cut
OFF (Switch dial

lock off)

Call barring S#84CB1S Short Cut
ON (Switch dial

lock on)

Using the “Call Barring on” short cut
will do the following for you

• Press the SET button.

• Press the

#

button followed by the

8 and 4 buttons.

• Request a

PIN number. The user

will have to enter the

PIN number

and

OK it.

• Press the

1 button. This will activate

the function.

• Press the

SET button.

If doing the above manually you
would have to press the menu button
to display the main menu then
highlight SERVICE to display SET after
which the

SET and INT buttons have

to be pressed before the above steps
can be carried out.

To use a short cut

You can use a short cut while the
phone is in standby.

• Press the

MENU button.

• Use the

UP or DOWN option to

highlight SHORT CUT.

• Press

OK. A list of short cut names

are displayed.

• Use the

UP or DOWN option to

highlight the short cut you want.

• Press the

MORE OPTIONS button.

• Use the

UP or DOWN option to

highlight START.

• Press

OK. The short cut sequence

will start automatically. It will
prompt the user for the pin number
or number as required.

RED

OK

#

8

TUV

4

GHI

1

SET

RED

OK

▼

▲

-

-

–

–

–

–

–

20

To view, change or delete a short cut

• Press the MENU button.

• Use the

UP or DOWN option to

highlight SHORT CUT.

• Press

OK.

• Use the

UP or DOWN option to

highlight the short cut you want.

• Press the

MORE OPTIONS button.

From here you can view, edit or
delete a Short Cut.

Viewing.

• Use the

UP or DOWN option to

highlight DISPLAY ENTRY.

• Press

OK. The short cut name and

content is displayed.

• Use the

GO BACK button to return

to the menu.

Editing.

• Use the

UP or DOWN option to

highlight EDIT ENTRY.

• Press

OK. The short cut name and

content is displayed with the cursor
positioned at the end of the line.

• Use the

LEFT and RIGHT options

to move the cursor; the

CLEAR

CHARACTER option to delete the

character to the left of the cursor;
the keypad to insert a character or
number; and the

MORE OPTIONS

option to go to another menu to
allow a function to be inserted.

• Press the

MORE OPTIONS button.

RED

OK

▼

▲

-

-

–

–

–

–

–

RED

OK

▼

▲

➜

RED

OK

▼

▲

<

-

-

–

–

–

–

–

➜

Either

• Save the changes by using the

UP or DOWN option to highlight

SAVE ENTRY.

• Press

OK

Or

• Cancel by using the

UP or DOWN

option to highlight CANCEL.

• Press

OK.

Then

• Press the

END CALL button to

return to standby.

Deleting.

• Use the

UP or DOWN option to

highlight DELETE ENTRY.

• Press

OK.

• Press the

END CALL button to

return to standby.

To delete all short cuts

• Press the MENU button.

• Use the

UP or DOWN option to

highlight any SHORT CUT.

• Press

OK.

• Use the

UP or DOWN option to

highlight any short cut name.

• Press

MORE OPTIONS.

• Use the

UP or DOWN option to

highlight DELETE MEMORY.

• Press

OK. Display prompts you to

enter the handset PIN number.

• Enter the handset PIN.

• Press

OK. Display shows DELETE

ALL ENTRIES?

RED

OK

▼

▲

RED

OK

▼

▲

-

-

–

–

–

–

–

YES NO

21

Either

• Press

YES to delete all entries.

Or

• Press

NO to return to the list

of short cut names.

Then

• Press the

END CALL button to

return to standby or press

MORE

OPTIONS to create new short cuts.

To check how much memory is
available

This gives you all available memory.

• Press the

MENU button.

• Use the

UP or DOWN option to

highlight SHORT CUT.

• Press

OK.

• Use the

UP or DOWN option to

highlight any short cut name.

• Press

MORE OPTIONS.

• Use the

UP or DOWN option to

highlight AVAILABLE MEMORY.

• Press

OK. The amount of memory

available is displayed for a few
seconds.

• Press the

END CALL button to

return to standby.

RED

OK

▼

▲

-

-

–

–

–

–

–

Copy entry and copy short cut is only
currently supported by the Diverse
ISDN product, refer to the ISDN
User Guide.

Changing the
settings of your
Diverse 2011

To adjust the handset volume

You can set the handset volume to
three different levels – low, medium
and high. (Default setting low.)

• Press the

MENU button.

• Press the

DOWN button to highlight

SETTINGS.

• Press the

OK button.

• Press the

DOWN button to highlight

HANDSET VOLUME.

• Press the

OK button.

• Press the

LEFT/RIGHT buttons to

set the volume required.

• Press the

OK button to confirm.

To adjust the handset ringer
volume and tone

You can set the volume of the ringer
to 6 levels, and the tone to 10 different
levels.

• Press the

MENU button.

• Press the

DOWN button to highlight

SETTINGS.

• Press the

OK button.

• Press the

DOWN button to highlight

RINGER OPTIONS.

• Press the

OK button.

• Press the

DOWN button to highlight

RINGER VOLUME or RINGER TONE.

▼

RED

OK

<

>

▼

RED

OK

<

>

22

Handset settings

The handset setting menu allows the
following settings to be changed.

Beeps You can switch advisory and
warning beeps on or off. Switching
them off will save battery energy but
may deprive you of information you
may need while using your phone.

•

Button beep Each time you press

a button, the action is confirmed by
a beep. Default setting is ON.

•

Battery warning beep Tells you

when the battery needs charging.
Default setting is ON.

•

Range warning Tells you when

the handset is too far from the base
station. Default setting is OFF.

•

In-range beep Tells you the

handset has just logged on to a base
station. The handset will only log
on to a base station if it is within
range and is registered with it.
Default setting is OFF.

•

Confirmation beep Confirms that

you have followed procedures
correctly. Default setting is ON.

•

Error beep Lets you know that you

have made a mistake during a
procedure. Default setting is ON.

Auto Backlight The screen and the
buttons light up whenever a button
is pressed. This can be switched on
or off.

Auto Talk When on, the handset
automatically answers an incoming call
when it is lifted off the base station
or charger. This can be switched off
so that you have to press the

PHONE

button to answer a call.

• Press the

LEFT/RIGHT buttons to

set the volume or tone required.
The ringer or tone is played for you.

• Press the

OK button to confirm.

To adjust the ringer volume in the
base station

There are seven levels: 0 = off,
6 = high. (Default setting is 6.)

• Press the

INT button.

• Press the

SET button

• Press the

#

button.

• Press the

✱

button.

• Press the

5 button. Display shows

the volume level set. Ringer sounds
a sample level.

• Press a button between

0 (OFF) –

6 to set the new level. Display shows

the new level.

• Press the

SET button to confirm

the setting.

To adjust the tone of the base
station ringer

There are six levels: 1 = low, 6 = high.
(Default setting is 1.)

• Press the

INT button.

• Press the

SET button

• Press the

#

button.

• Press the

✱

button.

• Press the

6 button. Display shows

the volume level set.

• Press a button between

1-6 to set

the new level. Display shows the new
level.

• Press the

SET button to confirm

the setting.

1-6

➞➞

#

✱

a A

5

JKL

0

.

INT

SET

SET

➞➞

#

✱

a A

6

MNO

INT

23

To switch Auto Backlight or Auto
Talk on and off

• Press the MENU button.

• Press the

DOWN button to highlight

SETTINGS.

• Press the

OK button.

• Press the

DOWN button to highlight

HANDSET SETTINGS.

• Press the

OK button.

• Press the

DOWN button to highlight

AUTO BACKLIGHT or AUTO TALK.

• Press the

OK button.

• Press the

ON or OFF button to

change the setting.

• Press the

OK button to confirm.

To reset your Diverse 2011 to its
default settings

• Press the MENU button.

• Press the

DOWN button to highlight

SETTINGS.

• Press the

OK button.

• Press the

DOWN button to highlight

HANDSET SETTINGS.

• Press the

OK button.

• Press the

DOWN button to highlight

INITIALISATION.

• Press the

OK button.

• Enter the handset PIN number

(default = 0000).

• Press the

OK button.

This will not affect the Directory,
handset PIN or registration.

▼

RED

OK

RED

I

ON

N

RED

OFF

▼

RED

OK

Change PIN Lets you change the
handset PIN number used to access
a range of features. See page 25.

Language A range of seven languages
including English is available for the
display on the handset.

Baby Alarm level This sets the
threshold level for the sound picked
up by the handset at which it will
initiate a call. It is only effective when
the baby alarm function has been
switched on.

Initialisation This returns a handset
to all its default settings.

To switch the beeps on and off

• Press the MENU button.

• Press the

DOWN button to highlight

SETTINGS.

• Press the

OK button.

• Press the

DOWN button to highlight

HANDSET SETTINGS.

• Press the

OK button.

• Press the

DOWN button to highlight

BEEPS.

• Press the

OK button.

• Press the

DOWN button to highlight

the beep you want to switch on or
off.

• Press the

OK button.

• Press the

ON or OFF button to

change the setting.

• Press the

OK button to confirm.

▼

RED

OK

RED

I

ON

N

RED

OFF

Additional features

Caller Display

Caller Display lets you know who’s
calling without lifting the handset.

With BT’s Caller Display service,
your Diverse base station receives
caller information which is
transmitted over the BT network.
This includes the date and time the
call is received, and in most cases,
the caller’s phone number.

If you are using the standard
Additional Handset, the screen
shows the caller’s number when the
phone rings.

If you are using the Executive
Handset and have stored a name
with the number in your phone’s
directory, the name will be displayed
instead.

If you do not answer the phone, your
callers’ details are stored in a Calls
List which holds the last 30 calls.

You can display, scroll through and
dial the numbers in the Calls List at
the touch of a button.

To enable your Diverse phone
system to use Caller Display, you
have to subscribe to the service.

For information, call:

Free 150 for residential customers.
Free 152 for business customers.

See the enclosed Caller Display
user guide for further details.

24

The handset will have the following
settings after initialisation:

Ringer volume 6

Ringer tone 1

Handset volume 1

Range warning OFF

In-range beep OFF

Button beep ON

Battery warning beep ON

Confirm beep ON

Error beep ON

Auto talk ON

Auto backlight ON

Baby alarm volume 2

Last number redial list (deleted)

If you are connected to a network
other than BT, you will first have to
subscribe to that network’s Caller
Display service. Call your network
provider for more information.

Handset power must be switched to
ON and you must be in range of the
base station.

• Press the

INT button.

• Press the

SET button

• Press the

#

button.

• Press

8 on the keypad.

• Press the

✱

button.

• Enter the current system code
(default = 0000).

• Enter the 4-digit code you want.

• Confirm the code by entering it
again.

• Press the

SET button.

The code is now entered.

To change the handset PIN
(Personal Identification Number)

A PIN on your handset protects
information, such as numbers stored
in the memory, from unauthorised
access.

If you change your Diverse 2011 PIN,
keep a note of it in the box provided
at the front of this book.

• Press the

MENU button.

• Press the

DOWN button to highlight

SETTINGS.

• Press the

OK button.

• Press the

DOWN button to display

HANDSET SETTINGS.

• Press the

OK button.

• Press the

DOWN button to display

CHANGE PIN.

• Press the

OK button.

• Enter the current PIN number

(default = 0000).

25

▼

RED

OK

<

>

➜

#

8

TUV

✱

a A

INT

SET

System code

As a digital phone system, your
Diverse 2011 provides excellent
security against others ‘listening in’
to your calls. You can also prevent
unauthorised use of the handset(s).
To do this you need to know the
system code, which you can change
if you wish.

The default setting for the system
code PIN is 0000. If you do not wish
to change either, you can use this
number for all code and PIN related
functions. Please be aware that
anyone with access to the system
code (and this user guide) has the
potential to change system settings.

To change the system code for the
Diverse 2011 base station

This protects your settings and helps
prevent unauthorised handsets using
your system.

The default setting for the system
code is 0000. You can change this to
any 4-digit number.

26

• Press the OK button.

• Enter the new PIN.

• Press the

OK button.

• Repeat the new PIN.

• Press the

OK button to confirm.

You can correct any mistakes when
entering the PIN by using the

LEFT/RIGHT and CLEAR CHARACTER

buttons.

Call allocation

If you have registered additional
handsets with your Diverse 2011 base
station you can specify the way you
wish the phones to ring.

Group ringing

Your Diverse 2011 will ring all
handsets registered to its base
whenever there is an incoming call.
This is called group ringing.

Ring priority

Your Diverse 2011 can be set so that
an incoming call will ring first at a
preferred handset. If there is no
answer, the call will revert to all
other handsets. This is called ring
priority.

Your Diverse 2011 is preset for group
ringing.

Try not to forget your PIN number
because expert technical help will be
needed to release the phone. If you
do forget your PIN, contact the
Diverse Helpline on

08457 908070.

To change between ring priority
and group ringing

The handset must be switched ON.

• Press the

INT button.

• Press the

SET button

• Press the

#

button.

• Press the

1 button.

• Enter the system code.
(default = 0000).

• Press the

REDIAL button.

• Press the

✱

button.

• Press the

2 and then the 3 button.

Display shows current setting.

• Press the

2 button to select

RING PRIORITY.

Or

• Press the

1 button to select

GROUP RINGING.

• Press the

SET button to confirm.

To set which handset will receive
ring priority

Once you have set your Diverse 2011
to ring priority mode (see above),
you can select the handset you want to
ring first.

• Press the

INT button.

• Press the

SET button

• Press the

#

button.

• Press the

1 button.

• Enter the system code
(default = 0000).

• Press the

REDIAL button.

• Press the

✱

button.

• Press the

2 button twice.

• Press the handset number you want
to ring first for all incoming calls.

• Press the

SET button to confirm.

➞➞

#

1

2

ABC

3

DEF

✱

a A

INT

➞➞

#

1

2

ABC

✱

a A

INT

SET

SET

To add and remove handsets that
respond to group ringing

The default setting is for all registered
handsets to be set to group ringing.

• Press the

INT button.

• Press the

SET button

• Press the

#

button.

• Press the

1 button.

• Enter the system code
(default = 0000).

• Press the

REDIAL button.

• Press the

✱

button.

• Press the

2 button.

• Press the

1 button. Display shows

the number of each handset
currently set to group ringing.

• Press the handset number for each
handset you want to add – or press
again to delete the handset from
group ringing.

• Press the

SET button to confirm.

Using the Baby Alarm

The baby alarm function is noise
activated. With the baby alarm
function is switched on, an internal
call is automatically sent to another
handset once the noise has reached
a certain level. When the call is
answered, the sound is transmitted.

27

If you are experiencing problems,
please call the Diverse Helpline on

0845 790 8070.

➞➞

#

1

2

ABC

1

✱

a A

INT

SET

To set the number of rings on ring
priority

You can specify the number of rings
your selected handset can have
before an incoming call reverts to all
available handsets.

• Press the

INT button.

• Press the

SET button

• Press the

#

button.

• Press the

1 button.

• Enter the system code
(default = 0000).

• Press the

REDIAL button.

• Press the

✱

button.

• Press the

6 button. Display shows

the number of rings currently set.

• Press a number button between

2-9 to set the number of rings you

want.

• Press the

SET button to confirm.

6

MNO

2-9

➞➞

#

1

✱

a A

INT

SET

28

To set the baby alarm level

You can set the volume level that
triggers the alarm call. There are
three settings. We recommend that
you test the level that best suits your
needs. Level 1 is the most sensitive
setting. The default setting is level 2.

• Press the

MENU button.

• Press the

DOWN button to highlight

SETTINGS.

• Press the

OK button.

• Press the

DOWN button to highlight

HANDSET SETTINGS.

• Press the

OK button.

• Press the

DOWN button to highlight

BABY ALARM LEVEL.

• Press the

LEFT/RIGHT buttons to

select the volume level.(1 = most
sensitive. 3 = least sensitive).

• Press the

OK button to confirm or

the

CANCEL button to quit without

changing the setting.

WARNING

The Baby Alarm function on your

Diverse 2011 is activated only by

noises over a certain volume.

As it does not provide continuous

monitoring it should therefore only

be used as a back-up to your

existing baby monitoring system.

▼

RED

OK

<

>

To switch the baby alarm on

• Press the MENU button.

• Press the

DOWN button to highlight

BABY ALARM.

• Press the

OK button.

• Enter the internal number of the

handset you want to ring.

• Press the

MORE OPTIONS button.

• Press the

DOWN button to highlight

STORE.

• Press the

OK button. Display shows

BABY ALARM ACTIVE and the number
of the extension that will be called
if the volume exceeds the stored
setting.

• Press the

OK button again.

To switch the baby alarm off

The handset may be in idle state or
may be activated and in a call with a
handset.

If in idle state:

• Press the

OFF button.

If in a call (handset active):

• Press the

END CALL button.

• Press the

OFF button.

▼

RED

OK

-

-

–

–

–

–

–

N

RED

I

OFF

N

RED

I

OFF

29

• Press the UP and DOWN arrows
until one of these words are
highlighted:
– Einstellingen
– Reglages
– Impostazion
– Ajuste
– Instellingen
– Programgôes

• Press

OK.

• Press the

UP and DOWN arrows

until one of these words are
highlighted:
– Lakale Einst
– Reglages Combiné
– Impostaz. Telef
– Ajuste Local
– Program. local
– Lokale. Instell.

• Press

OK.

• Press the

UP and DOWN arrows

until one of the following words
appear highlighted.
– Sprache
– Langue
– Lingua
– Idioma
– Taal

• Press

OK.

• Press the

UP and DOWN arrows

until one of the following words
appear highlighted.
– Inglês
– Engels
– Inglés
– Inglese
– Anglais
– Englisch

• Press

OK. The display should

now be back in English.

To change the language of the
display

You can have the display in English,
French, German, Italian, Spanish,
Portuguese or Dutch. The default
setting is English.

• Press the

MENU button.

• Press the

DOWN button to highlight

SETTINGS.

• Press the

OK button.

• Press the

DOWN button to display

HANDSET SETTINGS.

• Press the

OK button.

• Press the

DOWN button to display

LANGUAGE.

• Press the

OK button.

• Press the

UP or DOWN button to

highlight the language you require.

• Press the

OK button to confirm.

When the Baby Alarm is switched
on, the handset will not ring.
Incoming calls are displayed on the
handset’s screen.

Place the phone 1-2 metres away
from the baby. Make sure they cannot
get hold of the handset.

All warning beeps should be switched
off before using the Baby Alarm, see
page 23.

▼

▲

RED

OK

If you accidentally set the wrong
language

• Press the MENU button until you

exit the menu completely.

• Press the

MENU button again.

30

Operating with more than one
base station

Your Diverse 2011 can be used with
up to 6 base stations. Each base
station should have its own number,
from 1-6 or a unique name.

If you are registering a handset
with more than one base station,
we recommend that you:

1. Ensure that each base station
has been assigned a different
number or name.

2. Ensure that each handset,
if possible, is given the same
extension number at each base.

31

• Enter the base station code
(default = 0000).

• Press the

OK button. There is a

short wait until the available base
station numbers are displayed.

• Enter one of the free internal
extension numbers displayed on
your screen.

• Press the

OK button to confirm.

To set the Diverse 2011 to select
the strongest base station signal

Once you have registered your
Diverse 2011 to additional base
stations, you can also set it to log on
to the strongest base station signal
automatically.

• Press the

MENU button.

• Press the

DOWN button to highlight

SELECT BASE.

• Press the

OK button.

• Press the

DOWN button to highlight

BEST BASE.

• Press the

OK button.

▼

RED

OK

▼

RED

OK

Registering a
Diverse 2011
handset with a
base station

To register your handset with
more than one base station or to
re-register your handset

You can also follow these steps if you
want to register a handset to only
one base station but do not want it to
appear on the display as BASE 1.

...either at a Diverse 1010, 1015,
2010, 2011, 2015, 2020 Pocket or 2016
base station. Press and hold down the

PAGING button at the base station

until you hear the beeps (after about
10 seconds)

...or at a Diverse 2-line or Diverse
ISDN base station

Press the green LED button. The
LED flashes during the registration
process.

...then, at the handset

• Press the

MENU button.

• Press the

DOWN button to highlight

SETTINGS.

• Press the

OK button.

• Press the

DOWN button to highlight

REGISTER.

• Press the

OK button.

• Press the

DOWN button to select

the base station you want to
register with (BASE1 to BASE 6).

• Press the

OK button.

32

To set the Diverse 2011 to search
for a specific base signal

If you are using your handset in an
area where the base signals overlap,
we recommend that you specify one
base station as the priority signal that
your handset should search for.

If you give it a Priority Select setting,
your handset will search for a
specified base station for 30 seconds
before looking for any other base
station it has been registered with.

Alternatively, you can set it to log on
to only one specific base station – this
is Fixed Selection.

• Press the

MENU button.

• Press the

DOWN button to highlight

SELECT BASE.

• Press the

OK button.

• Press the

DOWN button to highlight

the base station you want.

• Press the

MORE OPTIONS button.

• Press the

DOWN button to highlight

PRIORITY SELECT or FIXED SELECTION.

• Press the

OK button.

▼

RED

OK

-

-

–

–

–

–

–

To change the base station name

You can rename the preset base
station names which appear on your
screen. This lets your display
permanently show a more meaningful
name for your base station, for
example, KITCHEN, STUDY, OFFICE.

• Press the

MENU button.

• Press the

DOWN button to highlight

SETTINGS.

• Press the

OK button.

• Press the

DOWN button to highlight

BASE SETTINGS.

• Press the

OK button.

• Press the

DOWN button to select

the base station required.

• Press the

MORE OPTIONS button.

• Press the

DOWN button to highlight

CHANGE BASE NAME.

• Press the

CLEAR CHARACTER

button until the old name has gone.

• Enter the new name.

• Press the

MORE OPTIONS button.

• Press the

DOWN button to highlight

SAVE ENTRY if you do not want to
save the changes highlight CANCEL.

• Press the

OK button to confirm.

▼

RED

OK

-

-

–

–

–

–

–

➜

33

Switchboard
compatibility

Your Diverse 2011 can be connected
to all compatible switchboards. For a
list of suitable switchboards, phone
Diverse Helpline on

0845 790 8070

or BT on 154.
Entering external access codes for

older switchboards.
When you use your telephone on a

switchboard you may need to program
a delay after you have dialled the
access code. This enables the
switchboard to pick up an external
line. By storing the access code your
switchboard uses, for example ‘9’,
you can set this delay to be inserted
automatically. You will still need to
dial the access code each time
before calling any telephone number
you want.

Setting the TONE or PULSE
mode

Your Diverse 2011 is preset to TONE
dialling – where you hear a tone beep
each time you dial a number. Tone
dialling is suitable for all modern
digital exchanges and switchboards.
So you will only need to use this if
your switchboard uses pulse dialling.
If you cannot make a call with TONE
dialling, you may need to switch to
PULSE dialling.

To set PULSE dialling

• Press the INT button.

• Press the

SET button

• Press the

#

button.

• Press the

1 button.

• Enter the system code
(default = 0000). Each digit you
enter erases one dash on the display.

• Press the

REDIAL button.

• Press the buttons

0, 3, 3.

• Press the

SET button to set pulse

dialling.

To re-set to TONE dialling

• Press the INT button.

• Press the

SET button

• Press the

#

button.

• Press the

1 button.

• Enter the system code
(default = 0000).

• Press the

REDIAL button.

• Press the buttons

0, 3, 7.

• Press the

SET button to set tone

dialling.

To set Time Break Recall with Tone
dialling

• Press the INT button.

• Press the

SET button

• Press the

#

button.

• Press the

1 button.

• Enter the system code
(default = 0000).

• Press the

REDIAL button.

• Press the buttons

0, 3, 7.

• Press the

SET button.

➞➞

#

1

0

.

3

DEF3DEF

INT

SET

➞➞

#

1

0

.

3

DEF

7

PQRS

INT

SET

➞➞

#

1

0

.

3

DEF

7

PQRS

INT

SET

Setting the access pause

You can insert a pause or change
the length of a pause to suit different
access codes.

The handset must be switched ON.

• Press the INT button.

• Press the

SET button

• Press

#

.

• Press the

1 button

• Enter the system code
(default = 0000). Each digit you
enter erases one dash on the display.

• Press the

REDIAL button.

• Enter one of the three-digit codes
above to set the length of pause
you want.

• Press the

SET button to confirm.

Code PAUSE

0 2 4 1 second
0 2 5 2 second
0 2 0 3 second
0 2 1 6 second
2 5 3 To clear all

access codes

If you are experiencing problems,
please call the Diverse Helpline on

0845 790 8070.

34

To set to Earth Recall with Tone
dialling

• Press the INT button.

• Press the

SET button

• Press the

#

button.

• Press the

1 button.

• Enter the system code
(default = 0000).

• Press the

REDIAL button.

• Press the buttons

0, 3, 6.

• Press the

SET button.

To insert an access code

The handset must be switched ON.

• Press the

INT button.

• Press the

SET button

• Press the

#

button.

• Press the

0 button.

• Enter the system code
(default = 0000). Each digit you
enter erases one dash on the display.

• Press the

REDIAL button.

Display shows A–-–-–-.

• Enter the access code (for example

9). If you want to enter additional
access codes, press

REDIAL again,

followed by the next code, and so on.

• Press the

SET button to confirm.

Notes

• You can store

RCL,

✱

, and #as

well as the digit keys

0-9.

• You can enter up to three
switchboard access codes, each one
to three digits long.

• You may find it useful to enter 144
(for BT Chargecard access) as
one of the access codes, together
with an access pause of six seconds
– see ‘Setting the access pause’
opposite.

➞➞

#

1

0

.

3

DEF

6

MNO

INT

SET

➞➞

#

0

.

INT

SET

➞➞

#

1

INT

SET

35

Maintenance

General

Simply clean the Diverse 2011 and
base station with a damp cloth or an
antistatic wipe. Never use a dry cloth
as this may cause a static shock.

Service

Within the warranty period

If you experience a problem with
your Diverse 2011 you should
contact the Diverse Helpline on

0845 790 8070. Calls are charged at

local call rates. If the problem is not
remedied, you will be advised to
contact your original point of purchase.

Some suppliers offer extended
warranty schemes for cover outside
the initial 12-month period. Please
ask them for details.

Outside the warranty period

If your Diverse 2011 needs repair
after the warranty period has ended,
it must be repaired so as to remain
compliant with the approval
requirements for connection to the
telephone network.

We recommend that you call the
Diverse Helpline on

0845 790 8070,

and you will be advised of our
recommended repair agents.

If you have to return your Diverse
2011 pack it securely, preferably in
the original packaging including all
parts of the product, i.e. the battery,
power adaptor etc. We can not take
responsibility for goods damaged in
transit.

Emergency Calls

The emergency services can be
contacted in the UK by dialling

999

or 112 which is valid in any country
that is a member of the European
community.

If your Diverse base station is
connected to a switchboard, you may
have to dial an access number before

999 or 112 to contact the emergency

services. Some switchboards cannot
dial out during a power failure.

Battery performance

Batteries become warm during
charging. This is normal and not
dangerous. As charging is controlled
electronically by the Diverse 2011,
this means you can replace the
handset back on the base station or
charger at any time without
overcharging.

Under ideal conditions, the handset
batteries should give about 7 hours
talktime or 60 hours standby on a
single charge (both standby and talk
time is reduced for the Diverse 2000
Executive Handset to approximately
50 hours standby and 6 hours
talktime). However, new NiCad
batteries do not reach their full
capacity until they have been in
normal use for several days.

Help

36

Please note that the lifespan of

rechargeable batteries depends on
how heavily they are used. However,
over time, their capacity to recharge
will begin to diminish and they will
eventually need replacing.

If you have a problem, the
following simple solutions may
provide the answer.

No display appears

Is the handset switched on?
The battery may be flat or dead.
Recharge or replace the battery.

No dial tone

Is the telephone line cord plugged
into the phone socket and the base
station?

If other handsets are registered on
the base, the outside line(s) may
already be in use. Wait until a line
becomes free and try again.

The base station name is flashing
on the display or you cannot link

up with the base station. Is the

handset registered with the base
station? To register the handset, see
page 31.

Is the mains power cable connected
at the base and switched on at the
wall socket?

Is the handset within range of a base
station to which it is registered?

Replacing handset batteries

After a time, you may find that the
handset batteries are running out of
charge more quickly. This is a
standard sign of wear and the
batteries will need replacing.

Recommended batteries should have
a power rating of 600m Ah 1.2V.
Batteries are available from the
Diverse Helpline

0845 790 8070 and

your local BT shop.

Use only AA size nickel cadmium or
nickel-metal hydride rechargeable
batteries in the handset. Any other
types may cause irreparable damage.
Do not immerse batteries in water
or throw them into fire, or dispose of
them with ordinary domestic refuse.
To charge the batteries, only use the
plug-in power supply station provided.

Please note: If you go out of range of
a base station for a long time while
your handset is switched ON, it may
take more than 20 minutes to ‘find’
the base station again when you
come back within range. However, by
simply switching the handset OFF
for a moment, and then ON again, it
will find the base station within a
few seconds.

BT accepts no responsibility for
damage caused to your Diverse 2011
handset by the use of non-NiCad
batteries.

37

The base station or handset does
not ring

The ringer volume may be set too
low or, at the base station, switched
off. To adjust the ringer volume at
the base station, see the user guide
for that base station.

Handset beeps

Are the handset batteries low?
You will hear a beep periodically.

If a base station name is flashing,
you will hear four short beeps when
you press the

PHONE button.

Check you are still in range of the
base station.

Buzzing noise on my radio, TV,
answering machine or computer

Diverse is too close, causing
interference. Move it at least 1 metre
away.

The radio signals from the handset to
base station can cause unpleasant
interference for people with hearing
aids.

If you are still experiencing difficulty,
please call the Diverse Helpline on
0845 790 8070.

Technical
information

Environment

Your Diverse 2011 should be kept
free of dust, moisture, high
temperature, vibration and should
not be exposed to direct sunlight.
Do not stand it on carpets or other
surfaces which generate fibres or
place it in locations which prevent
the free flow of air over its surfaces.

Range

The maximum range for the Diverse
2011 is up to 300m outdoors and up
to 50m indoors. These figures are
based on an ideal environment and
will vary depending on your
particular site. BT accepts no
responsibility for the actual range
achieved in a less perfect environment.

Warning

The apparatus is only designed to be
operated in a normal office or
domestic environment where the
relative humidity does not exceed 75%.
It should not be used in bathrooms.

38

Connecting to switchboards

The Diverse 2011 is only approved
for use with a base which is
compatible with switchboards,
including those which do not provide
secondary proceed indication.

If you would like a list of suitable
switchboards, contact BT on

0800

800 154. If you do have a compatible

switchboard, it cannot be guaranteed
that the telephone will operate
correctly under all possible conditions
of connection. If you have any
difficulties, contact BT as above or
the Diverse Helpdesk

0845 790 8070.

Generally Diverse systems can be
connected to any switchboard where
a simple modern telephone can be
used to make and receive calls.
The Diverse system is suitable for
connection to switchboards which
return secondary proceed indication.

39

Index

Access code 34
Access pause 34
At a glance 1
Additional features 24
Base selection 31
Base signal 31, 32

Base station

Base station name

32

Ringer tone 22
Ringer volume 22

Batteries

approved type

5

charging 7
installing 6
low warning 8
performance 7, 35
replacing 36

Belt clip 6
Building up a phone system 4

Call allocation 26

group ringing 26
adding/removing handsets 27
number of rings 27
ring priority 26

Call barring 16

lock on 16
lock off 16

Caller display 24
Connecting the power 5
Connecting the telephone line 6

Directory 12

additional functions 14
change a name and number 14
delete a name and number 14
delete all names and numbers 14
dialling an entry 13
entering names and numbers 12,13
quick search 13
view an entry 14

Display symbols 9
Emergency calls 35

Handset settings 22

auto talk 22, 23
baby alarm 23, 28
backlight 22, 23

beeps 22, 23

button beep 22
battery warning beep 22
range warning 22
in-range beep 22
confirmation beep 22

error beep 22
default settings 25
extension numbers 11
keypad lock 9
ringer tone 21
ringer volume 21
resetting 23
volume 21

Help 35
Internal calls 11
Keypad lock 9
Language 23, 29

40

Notes

Maintenance 35
Making and receiving calls 10
Memory available 15, 21
On/Off 9
Paging 11
Pause 34
PIN (Personal Identification

Number)

23, 25

Range 37
Redial 10

delete a redial number 11

Redial memory 15

copy a redial number 15

Registering with more than one

base station

1010, 1015, 2010,

2015,

2-Line and ISDN 31
Returning your handset 35
Secrecy 10
Setting up 4
Service 35

Short cuts 16

adding 18
checking 18
create a new short cut 17
delete 20
edit 20
function table 18
pre-set short cuts 16
saving 18
store 17
using 19
view 20

Switchboards 33, 38
System code 25
Technical information 37
Transferring calls 12
Volume 21, 22
Warnings 4, 37
Warranty 35

Offices in Europe, North America,
Japan and Asia Pacific.

The Telecommunications services described in this publication
are subject to availability and may be modified from time to time.
Services and equipment are provided subject to British
Telecommunications plc’s respective standard conditions of contract.
Nothing in this publication forms any part of any contract.

Touchtone™is a registered trade mark of

British Telecommunications plc in the UK.

©British Telecommunications plc 1999.
Registered Office: 81 Newgate Street, London EC1A 7AJ.
Registered in England No. 1800000.
Printed in Germany.
Diverse 2011 Issue No.1 (4/99) 3.
Designed by The Art & Design Partnership Limited.
Siemens No: A30852-X1106 B357 7619

CE compliant to 89/336/EEC
(EMC Directive) & 73/23/EEC (Low Voltage
Directive)

APPROVED for connection to

telecommunication systems specified

in the instructions for use subject to

the conditions set out in them

609031